TCL Communication B079 GSM Quad band/UMTS 3 Band/LTE 4 Band Mobile phone User Manual TempConfidential Safety Leaflet US 20161227

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Document ID	3241256
Application ID	CQ9qgORotZYMBtovdwypNw==
Document Description	TempConfidential_Safety_Leaflet_US_20161227
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	17.03kB (212888 bits)
Date Submitted	2016-12-27 00:00:00
Date Available	2017-07-02 00:00:00
Creation Date	2016-12-23 09:51:28
Producing Software	Adobe PDF Library 10.0.1
Document Lastmod	2016-12-23 09:51:29
Document Title	TempConfidential_Safety_Leaflet_US_20161227
Document Creator	Adobe InDesign CS6 (Windows)

Safety and use�������������������������������������������������������������������������������������������������
Safety and warranty information
www.sar-tick.com
This product meets applicable national SAR limits of 1.6 W/kg. The specific maximum SAR values can be found
on Radio waves section.
When carrying the product or using it while worn on your body, either use an approved accessory such as
a holster or otherwise maintain a distance of 15 mm from the body to ensure compliance with RF exposure
requirements. Note that the product may be transmitting even if you are not making a phone call.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high volume levels for long periods. Exercise caution when
holding your phone near your ear while the loudspeaker is in use.
English - CQF***01AAA
We recommend that you read this chapter carefully before using your phone. The manufacturer disclaims any liability for damage, which may result as a
consequence of improper use or use contrary to the instructions contained herein.
• TRAFFIC SAFETY:
Given that studies show that using a phone while driving a vehicle constitutes a real risk, even when the hands-free kit is used (car kit, headset...), drivers
are requested to refrain from using their phone when the vehicle is not parked. Check the laws and regulations on the use of wireless phones and their
accessories in the areas where you drive. Always obey them. The use of these devices may be prohibited or restricted in certain areas.
When driving, do not use your phone and headset to listen to music or to the radio. Using a headset can be dangerous and forbidden in some areas.
When switched on, your phone emits electromagnetic waves that can interfere with the vehicle’s electronic systems such as ABS anti-lock brakes or
airbags. To ensure that there is no problem:
- Do not place your phone on top of the dashboard or within an airbag deployment area;
- Check with your car dealer or the car manufacturer to make sure that the car’s electronic devices are adequately shielded from phone RF energy.
• CONDITIONS OF USE:
You are advised to switch off the phone from time to time to optimize its performance.
Remember to abide by local authority rules of mobile phone use on aircrafts.
Operational Warnings: Obey all posted signs when using mobile devices in public areas.
Follow Instructions to Avoid Interference Problems: Turn off your mobile device in any location where posted notices instruct you to do so. In an aircraft,
turn off your mobile device whenever instructed to do so by airline staff. If your mobile device offers an airplane mode or similar feature, consult airline
staff about using it in flight.
Switch the phone off before boarding an aircraft.
Switch the phone off when you are in health care facilities, except in designated areas. As with many other types of equipment now in regular use, phones
can interfere with other electrical or electronic devices, or equipment using radio frequency.
Switch the phone off when you are near gas or flammable liquids. Strictly obey all signs and instructions posted in a fuel depot, petrol station, or chemical
plant, or in any potentially explosive atmosphere.
When the phone is switched on, it should be kept at least 15 cm from any medical device such as a pacemaker, a hearing aid, or an insulin pump, etc.
In particular when using the phone, you should hold it against the ear on the opposite side to the device, if any.
Read and follow the directions from the manufacturer of your implantable medical device. If you have any questions about using your mobile device with
your implantable medical device, consult your healthcare provider.
To avoid hearing impairment, pick up the call before holding your phone to your ear. Also move the phone away from your ear while using the "hands-free" mode
because the amplified volume might cause hearing damage.
Do not let children use the phone and/or play with the phone and accessories without supervision.
If your phone has a removable cover, note that your phone may contain substances that could create an allergic reaction.
If your phone is a unibody device, the back cover and battery are not removable. If you disassemble your phone the warranty will not apply. Disassembling
the phone may damage the battery, and may cause leakage of substances that could create an allergic reaction.
Always handle your phone with care and keep it in a clean and dust-free place.
Do not allow your phone to be exposed to adverse weather or environmental conditions (moisture, humidity, rain, infiltration of liquids, dust, sea air, etc.).
The manufacturer’s recommended operating temperature range is -10°C (14°F) to +55°C (131°F).
At over 55°C (131°F) the legibility of the phone’s display may be impaired, though this is temporary and not serious.
Do not open, dismantle, or attempt to repair your phone yourself.
Do not drop, throw, or bend your phone.
Do not use the phone if the glass made screen is damaged, cracked, or broken to avoid any injury.
Do not paint it.
Use only batteries, battery chargers, and accessories which are recommended by TCL Communication Ltd. and its affiliates and are compatible with your
phone model. TCL Communication Ltd. and its affiliates disclaim any liability for damage caused by the use of other chargers or batteries.
Your phone should not be disposed of in a municipal waste.
Please check local regulations for disposal of electronic products.
Remember to make backup copies or keep a written record of all important information stored on your phone.
Some people may suffer epileptic seizures or blackouts when exposed to flashing lights, or when playing video games. These seizures or blackouts may occur
even if a person never had a previous seizure or blackout. If you have experienced seizures or blackouts, or if you have a family history of such occurrences,
please consult your doctor before playing video games on your phone or enabling a flashing-lights feature on your phone.
Parents should monitor their children’s use of video games or other features that incorporate flashing lights on the phones. All persons should discontinue
use and consult a doctor if any of the following symptoms occur: convulsion, eye or muscle twitching, loss of awareness, involuntary movements, or
disorientation. To limit the likelihood of such symptoms, please take the following safety precautions:
- Do not play or use a flashing-lights feature if you are tired or need sleep;
- Take a minimum of a 15-minute break hourly;
- Play in a room in which all lights are on;
- Play at the farthest distance possible from the screen;
- If your hands, wrists, or arms become tired or sore while playing, stop and rest for several hours before playing again;
- If you continue to have sore hands, wrists, or arms during or after playing, stop the game and see a doctor.
When you play games on your phone, you may experience occasional discomfort in your hands, arms, shoulders, neck, or other parts of your body. Follow
the instructions to avoid problems such as tendinitis, carpal tunnel syndrome, or other musculoskeletal disorders.
• PRIVACY:
Please note that you must respect the laws and regulations in force in your jurisdiction or other jurisdiction(s) where you will use your phone regarding
taking photographs and recording sounds with your phone. Pursuant to such laws and regulations, it may be strictly forbidden to take photographs and/
or to record the voices of other people or any of their personal attributes, and reproduce or distribute them, as this may be considered to be an invasion
of privacy. It is the user's sole responsibility to ensure that prior authorization has been obtained, if necessary, in order to record private or confidential
conversations or take a photograph of another person; the manufacturer, the seller or vendor of your phone (including the carrier) disclaim any liability
which may result from improper use of the phone.
• BATTERY:
Following air regulation, the battery of your product is not charged. Please charge it first.
For non-unibody device:
Observe the following precautions for battery use:
- Do not attempt to open the battery (due to the risk of toxic fumes and burns);
- Do not puncture, disassemble, or cause a short circuit in a battery;
- Do not burn or dispose of a used battery in the garbage or store it at temperatures above 60°C (140°F).
Batteries must be disposed of in accordance with locally applicable environmental regulations. Only use the battery for the purpose for which it was
designed. Never use damaged batteries or those not recommended by TCL Communication Ltd. and/or its affiliates.
For unibody device:
Please note your phone is a unibody device, the back cover and battery are not removable. Observe the following precautions:
- Do not attempt to open the back cover;
- Do not attempt to eject, replace, or open battery;
- Do not puncture the back cover of your phone;
- Do not burn or dispose of your phone in the garbage or store it at temperatures above 60°C (140°F).
Phone and battery as a unibody device must be disposed of in accordance with locally applicable environmental regulations.
This symbol on your phone, the battery, and the accessories means that these products must be taken to collection points at the end of their
life:
- Municipal waste disposal centers with specific bins for these items of equipment;
- Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of in the environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge.
All products with this sign must be brought to these collection points.
In non-European Union jurisdictions:
Items of equipment with this symbol are not to be thrown into ordinary bins if your jurisdiction or your region has suitable recycling and collection
facilities; instead they are to be taken to collection points for them to be recycled.
In the United States you may learn more about CTIA’s Recycling Program at http://www.gowirelessgogreen.org/
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE
INSTRUCTIONS.
WARNING: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
• CHARGERS:
Home A.C./ Travel chargers will operate within the temperature range of: 0°C (32°F) to 40°C (104°F).
The chargers designed for your phone meet the standard for safety of information technology equipment and office equipment use. Due to different
applicable electrical specifications, a charger you purchased in one jurisdiction may not work in another jurisdiction. They should be used for this
purpose only.
Characteristics of power supply (depending on the country):
Travel charger: Input: 100-240 V, 50/60 Hz, 500 mA
Output: 5V, 2A
Battery:
Lithium 2000 mAh
Radio waves�����������������������������������������������������������������������������������������������������
THIS PHONE MEETS THE GOVERNMENT’S REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.
Your phone is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radio-frequency (RF)
energy. These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population. The guidelines are
based on standards that were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies. These
guidelines include a substantial safety margin designed to ensure the safety of all persons, regardless of age and health.
The exposure standard for phones employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by public authorities
such as the Federal Communications Commission of the US Government (FCC), or by Innovation, Science and Economic Development Canada (ISEDC),
is 1.6 W/kg averaged over 1 gram of body tissue. Tests for SAR are conducted using standard operating positions with the phone transmitting at its
highest certified power level in all tested frequency bands.
This device is complied with SAR for general population /uncontrolled exposure limits in ANSI/IEEE C95.1-1992 and had been tested in accordance with
the measurement methods and procedures specified in IEEE1528.
The FCC has granted an Equipment Authorization for this model phone with all reported SAR levels evaluated as in compliance with the FCC RF exposure
guidelines. SAR information on this model phone is on file with the FCC and can be found under the Display Grant section of www.fcc.gov/oet/ea/fccid
after searching on FCC ID: 2ACCJA018
Although the SAR is determined at the highest certified power level, the actual SAR level of the phone while operating can be well below the maximum
value. This is because the phone is designed to operate at multiple power levels so as to use only the power required to reach the network. In general,
the closer you are to a wireless base station antenna, the lower the power output of the phone. Before a phone model is available for sale to the public,
compliance with national regulations and standards must be shown.
The highest SAR value for this model phone when tested is 0.80 W/Kg for use at the ear and 1.31 W/Kg for use close to the body.
While there may be differences between the SAR levels of various phones and at various positions, they all meet the government requirement for RF
exposure.
For body-worn operation, the phone meets FCC RF exposure guidelines provided that it is used with a non-metallic accessory with the handset at least
15 mm from the body. Use of other accessories may not ensure compliance with FCC RF exposure guidelines.
Additional information on SAR can be found on the Cellular Telecommunications & Internet Association (CTIA) Web site: http://www.ctia.org/
The World Health Organization (WHO) considers that present scientific information does not indicate the need for any special precautions for use of
phones. If individuals are concerned, they might choose to limit their own or their children’s RF exposure by limiting the length of calls, or using “handsfree” devices to keep phones away from the head and body. Additional WHO information about electromagnetic fields and public health are available
on the following website: http://www.who.int/peh-emf.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference to radio or television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna;
- Increase the separation between the equipment and receiver;
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected;
- Consult the dealer or an experienced radio/ TV technician for help.
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
For the receiver devices associated with the operation of a licensed radio service (e.g. FM broadcast), they bear the following statement:
This phone complies with Part 15 of the FCC Rules and Innovation, Science and Economic Development Canada licence-exempt RSS standard(s).
Operation is subject to the following two conditions:
- This device may not cause harmful interference;
- This device must accept any interference received, including interference that may cause undesired operation.
Your phone is equipped with a built-in antenna. For optimal operation, you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used in positions other than against your ear. In such circumstances the device will be compliant
with the guidelines when used with a headset or usb data cable.
If you are using another accessory ensure that whatever product is used is free of any metal and that it positions the phone at least 15 mm away from
the body.
Please note by using the device some of your personal data may be shared with the main device. It is under your own responsibility to protect your
own personal data, not to share with it with any unauthorized devices or third party devices connected to yours. For products with Wi-Fi features,
only connect to trusted Wi-Fi networks. Also when using your product as a hotspot (where available), use network security. These precautions will help
prevent unauthorized access to your device. Your product can store personal information in various locations including a SIM card, memory card, and
built-in memory. Be sure to remove or clear all personal information before you recycle, return, or give away your product. Choose your apps and updates
carefully, and install from trusted sources only. Some apps can impact your product’s performance and/or have access to private information including
account details, call data, location details and network resources.
Note that any data shared with TCL Communication Ltd. is stored in accordance with applicable data protection legislation. For these purposes TCL
Communication Ltd. implements and maintains appropriate technical and organizational measures to protect all personal data, for example against
unauthorized or unlawful processing and accidental loss or destruction of or damage to such personal data whereby the measures shall provide a level
of security that is appropriate having regard to
- The technical possibilities available;
- The costs for implementing the measures;
- The risks involved with the processing of the personal data, and;
- The sensitivity of the personal data processed.
You can access, review and edit your personal information at any time by logging into your user account, visiting your user profile or by contacting us
directly. Should you require us to edit or delete your personal data, we may ask you to provide us with evidence of your identity before we can act on
your request.
Innovation, Science and Economic Development Canada (ISEDC) Notice
This device complies with Innovation, Science and Economic Development Canada license-exempt RSS standard(s). Operation is subject to the following
two conditions:
- This device may not cause interference, and;
- This device must accept any interference, including interference that may cause undesired operation of the device.
This Class B digital apparatus complies with Canadian ICES-003.
Innovation, Science and Economic Development Canada (ISEDC) Radiation Exposure Statement
This EUT is compliance with SAR for general population/uncontrolled exposure limits in ISEDC RSS-102 and had been tested in accordance with the
measurement methods and procedures specified in IEEE 1528 and IEC 62209. This equipment should be installed and operated with minimum distance
15 mm between the radiator and your body. This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna
or transmitter.
Licenses�������������������������������������������������������������������������������������������������������������
microSD Logo is a trademark.
 he Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by TCL Communication Ltd. and
its affiliates is under licence. Other trademarks and trade names are those of their respective owners.
Alcatel 5044R Bluetooth Declaration ID D030***
The Wi-Fi Logo is a certification mark of the Wi-Fi Alliance.
This phone can operate in 5150-5350 MHz band. It is restricted for indoor use only.
Google, the Google logo, Android, the Android logo, Google SearchTM, Google MapsTM, GmailTM, YouTube, Google Play Store, Google
LatitudeTM, and HangoutsTM are trademarks of Google Inc.
The Android robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons
3.0 Attribution License (the text will show when you touch Google legal in Settings > About phone > Legal information)(1).
You have purchased a product which uses the open source (http://opensource.org/) programs mtd, msdosfs, netfilter/iptables and initrd in object code
and other open source programs licensed under the GNU General Public Licence and Apache Licence.
We will provide you with a complete copy of the corresponding source codes upon request within a period of three years from the distribution of the
product by TCL Communication Ltd.
You may download the source codes from http://sourceforge.net/projects/alcatel/files/. The provision of the source code is free of charge from the
internet.
Hearing Aid Compatibility
Your phone is rated: «For Hearing Aid», to assist hearing device users in finding phones that may be compatible with their hearing devices.
This device is HAC M4/T3 compatible. Reference ANSI C63.19-2011
For more information please visit our website http://www.alcatelonetouch.us/hearing-aid-compatibility
FCC ID: 2ACCJB079
(1)
May not be available in all countries.
General information���������������������������������������������������������������������������������������
• Website: www.alcatelonetouch.us
• Facebook: facebook.com/alcatel
• Twitter: twitter.com/alcatel
• Instagram: instagram.com/actalel
• Hotline: In the United States, call 855-368-0829 for technical support. In Canada, call 855-844-6058 for technical support.
• Manufacturer: TCL Communication Ltd.
• Address: Flat/RM 1910-12A, Block 3, China Hong Kong City, 33 Canton Road, Tsimshatsui, Kowloon, Hong Kong.
• Electronic labeling path: Touch Settings > Regulatory & Safety or press *#07#, you can find more information about labeling(1).
On our website, you will find our FAQ (Frequently Asked Questions) section. You can also contact us by email to ask any questions you may have.
Your phone is a transceiver that operates on GSM in quad-band (850/900/1800/1900 MHz), UMTS in tri-band (B2/4/5), or LTE in quad-band
B2/4/5/12.
Protection against theft(2)
Your phone is identified by an IMEI (phone serial number) shown on the packaging label and in the phone’s memory. We recommend that you note the
number the first time you use your phone by entering * # 0 6 # and keep it in a safe place. It may be requested by the police or your carrier if your phone
is stolen. This number allows your phone to be blocked preventing a third person from using it, even with a different SIM card.
Disclaimer
There may be certain differences between the user manual description and the phone’s operation, depending on the software release of your phone
or specific carrier services.
TCL Communication Ltd. shall not be held legally responsible for such differences, if any, nor for their potential consequences, which responsibility shall
be borne by the carrier exclusively.
(1)
(2)
It depends on countries.
Contact your network carrier to check service availability.
TCL Communication Ltd. Warranty������������������������������������������������������������
TCL Communication Ltd. warrants to the original retail purchaser of this wireless device that should this product or part thereof during normal consumer
usage and condition be proven to be defective in material or workmanship that results in product failure within the first twenty-four (24) months from
the date of purchase as shown on your original sales receipt from an authorized sales agent. Such defect(s) will be repaired or replaced (with new or
rebuilt parts) at the company’s option without charge for parts or labor directly related to the defect(s).
Batteries, power adapters, and other accessories sold as in box items are also warranted against defects and workmanship that results in product failure
within the first twenty-four (24) months period from the date of purchase as shown on your original sales receipt. Such defect(s) will be repaired or
replaced (with new or rebuilt parts) at the company’s option without charge for parts or labor directly related to the defect(s).
The limited warranty for your wireless device will be voided if any of the following conditions occur:
• Non-compliance with the instructions for use or installation, or with technical and safety standards applicable in the geographical area where your
phone is used;
• Connection to any equipment not supplied or not recommended by TCL Communication Ltd.;
• Modification or repair performed by individuals not authorized by TCL Communication Ltd. or its affiliates;
• Changes to the device operating system by the user or third party applications;
• Acts of god such as inclement weather, lightning, power surges, fire, humidity, infiltration of liquids or foods, chemical products, download of files,
crash, high voltage, corrosion, oxidation;
• Removal or altering of the wireless device’s event labels or serial numbers (IMEI);
• Damage from exposure to water or other liquids, moisture, humidity, excessive temperatures or extreme environmental conditions, sand, excess dust
and any condition outside the operating guidelines;
• Rooted devices;
• Defects in appearance, cosmetic, decorative or structural items such as framing and non-operative parts;
• Damage as result of physical abuse regardless of cause.
There are no express warranties, whether written, oral or implied, other than this printed limited warranty or the mandatory warranty provided by your
jurisdiction. In no event shall TCL Communication Ltd. or any of its affiliates be liable for incidental or consequential damages of any nature whatsoever,
including but not limited to commercial loss, to the full extent those damages can be disclaimed by law. Some states do not allow the exclusion or
limitation of incidental or consequential damages, or limitation of the duration of implied warranties, so the preceding limitations or exclusions may not
apply to you.
10
How to obtain Support: In the United States please call, (855) 368-0829 or go to www.alcatelonetouch.us for technical support. In Canada, please call,
(855) 844-6058 or go to www.alcatelonetouch.ca for technical support. We have placed many self-help tools that may help you to isolate the problem
and eliminate the need to send your wireless device in for service. In the case that your wireless device is no longer covered by this limited warranty
due to time or condition, you may utilize our out of warranty repair options.
How to obtain Hardware Service within the terms of this warranty: Create a user profile (alcatel.finetw.com) and then create an RMA for the defective
device. Ship the device with a copy of the original proof of purchase (e.g. original copy of the dated bill of sale, invoice) with the owner’s return address
(No PO Boxes accepted), wireless carrier’s name, alternate daytime phone number, and email address with a complete problem description. Only ship the
device. Do not ship the SIM card, memory cards, or any other accessories such as the power adapter. You must properly package and ship the wireless
device to the repair center. TCL Communication Ltd. is not responsible for devices that do not arrive at the service center or are damaged in transit.
Insurance is recommended with proof of delivery. Upon receipt, the service center will verify the warranty conditions, repair, and return your device to
the address provided in the RMA. Check the warranty repair status by going online with the RMA number on web portal.
Electronic Recycling (Within USA Only):
For more information on Electronic Recycling, please:
• Visit Alcatel Electronic Recycling Program website at http://www.alcatelonetouch.us/electronic-recycling-program, or
• Call Alcatel US Customer Support at 1-855-368-0829.
11
Troubleshooting�����������������������������
Before contacting the service center, you are advised to follow the
instructions below:
• You are advised to fully charge the battery for optimal operation.
• Avoid storing large amounts of data on your phone as this may affect
its performance.
• Update your phone's software via the Updates application. Or you can
touch Settings > About phone > Updates to update software.
• Reset your phone via Factory data reset. You can touch Settings >
Backup & reset > Factory data reset, and then touch RESET PHONE.
Another method is to hold down the Power key and the Volume up
key at the same time when your phone is powered off. All your phone
data will be lost permanently. It is strongly advised to fully back up your
phone data before formatting.
and carry out the following checks:
My phone can't be switched on or is frozen
• When the phone can't be switched on, charge for at least 20 minutes to
ensure the minimum battery power needed, then try to switch on again.
• When the phone falls into a loop during power on animation and the
user interface can't be accessed, press and hold the Volume down key
to enter Recovery mode. This eliminates any abnormal OS booting
issues caused by third party applications.
• If neither method is effective, reset the phone using the Power key and
the Volume up key (holding both together) or update software via the
Updates application.
12
My phone has not responded for several minutes
• Restart your phone by pressing and holding the Power key.
• If your phone has a removable battery, remove the battery and re-insert
it, then restart the phone.
• If it still doesn't work, use Factory data reset to reset the phone or use
the Updates application to update software.
My phone turns off by itself
• Check that your screen is locked when you are not using your phone,
and make sure that the Power key is not accidentally pressed while the
screen is unlocked.
• Check the battery charge level.
• If it still doesn't work, use Factory data reset to reset the phone or the
Updates application to update software.
My phone can't charge properly
• Make sure that you are using the Alcatel charger that comes with
the phone.
• If your phone has a removable battery, make sure that your battery is
inserted properly and clean the battery contact if it’s dirty. It must be
inserted before plugging in the charger.
• Make sure that your battery is not completely discharged; if the battery
power has been empty for a long time, it may take around 20 minutes
to display the battery charger indicator on the screen.
• Make sure that charging is carried out under normal conditions (0°C
(32°F) to 40°C (104°F)).
• When abroad, check that the voltage input is compatible.
My phone can't connect to a network or "No service" is displayed
• Try connecting in another location.
• Verify the network coverage with your carrier.
• Check with your carrier that your SIM card is valid.
• Try connecting at a later time if the network is overloaded.
My phone can't connect to the internet
• Check that the IMEI number (press *#06#) is the same as the one
printed on your warranty card or box.
• Make sure that the internet access service of your SIM card is available.
• Check your phone's internet connection settings.
• Make sure that you are in a place with network coverage.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure that the SIM card has been correctly inserted (see "Inserting
or removing the SIM card").
• Make sure that the chip on your SIM card is not damaged or scratched.
• Make sure that the service of your SIM card is available.
My phone can't make outgoing calls
• Make sure that you have dialed a valid number and have touched Call.
• For international calls, check the country and area codes.
• Make sure that your phone is connected to a network, and the network
is not overloaded or unavailable.
• Check your subscription status with your carrier (credit, SIM card
valid, etc.).
• Make sure that you have not barred outgoing calls.
• Make sure that your phone is not in airplane mode.
My phone can't receive incoming calls
• Make sure that your phone is switched on and connected to a network
(check for overloaded or unavailable network).
• Check your subscription status with your carrier (credit, SIM card
valid, etc.).
13
• Make sure that you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in airplane mode.
The caller’s name/number doesn't appear when a call is received
• Check that you have subscribed to this service with your carrier.
• Your caller has concealed his/her name or number.
I can't find my contacts
• Make sure that your SIM card is not broken.
• Make sure that your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the Volume up/
down key.
• Check the network strength.
• Make sure that the receiver, connector or speaker on your phone is clean.
I can't use the features described in the manual
• Check with your carrier to make sure that your subscription includes
this service.
• Make sure that this feature doesn't require an Alcatel accessory.
When I select a number from my contacts, the number can't be dialed
• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country code when calling an
international number.
I can't add a contact
• Make sure that your SIM card contacts are not full; delete some files or
save the files to the phone.
I can't download new files
• Make sure that there is sufficient phone storage space for your
download.
• Select the microSD card as the location to store downloaded files.
• Check your subscription status with your carrier.
The phone can't be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible to
other users.
• Make sure that the two phones are within Bluetooth’s detection range.
The battery drains too fast
• Make sure that you follow the complete charge time (minimum 135
minutes).
• After a partial charge, the battery level indicator may not be exact.
Wait for at least 20 minutes after removing the charger to obtain an
exact indication.
• Adjust the brightness of screen as appropriate.
• Extend the email auto-check interval for as long as possible.
• Update news and weather information on manual demand, or increase
their auto-check interval.
• Exit background-running applications if they are not being used for
extended periods of time.
• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The phone becomes warm following prolonged calls, game playing,
internet surfing or running other complex applications
• This heating is a normal consequence of the CPU handling excessive
data. Ending the above actions will make your phone return to normal
temperature.
My callers can't leave messages on my voicemail
• Contact your network carrier to check service availability.
I can't access my voicemail
• Make sure that your carrier’s voicemail number is correctly entered in
"Voicemail number".
• Try later if the network is busy.
I can't send and receive MMS
• Check your phone memory as it might be full.
• Contact your network carrier to check service availability and MMS
parameters.
• Verify the server center number or your MMS profile with your carrier.
• The server center may be swamped. Try again later.
SIM card PIN locked
• Contact your network carrier to obtain the PUK (Personal Unblocking
Key) code.
I can't connect my phone to my computer
• Install Smart Suite.
• Check that your USB driver is installed properly.
• Open the Notification panel to check if the Smart Suite Agent has
been activated.
• Check that you have marked the USB debugging checkbox.
• Check that your computer meets the requirements for Smart Suite
installation.
• Make sure that you’re using the right cable from the box.
14
After Factory data reset is performed, I can't use my phone without
entering Google account credentials
• After reset is performed, you must enter the original Google account
credentials that were used on this phone.
• If you don’t remember your Google account credentials, complete
Google account recovery procedures.
• If you still cannot access your phone, apply to the authorized repair
center, but remember that it will not be regarded as warranty case.
The phone doesn't ring when a call or message arrives
• Make sure that Do Not Disturb mode (go to Settings > Sound &
notification > Do Not Disturb) is not activated.
• Press the Volume up/down key to adjust volume.
I forget some passwords/codes/keys on phone
• Perform Factory data reset.
• If you still cannot access your phone, apply to the authorized repair
center, but remember that it will not be regarded as warranty case.
Alcatel is a trademark of Alcatel-Lucent
and is used under license by
TCL Communication Ltd.
© Copyright 2017 TCL Communication Ltd.
All rights reserved.
TCL Communication Ltd. reserves
the right to alter material
or technical specification
without prior notice.
All "Signature" ringtones embedded in this phone have
been composed, arranged, and mixed by NU TROPIC (Amar
Kabouche).
15

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