TCL Communication B089 GSM QUAD Band/UMTS Tri band/LTE 5 band mobile phone User Manual TempConfidential A 8 5049

TCL Communication Ltd. GSM QUAD Band/UMTS Tri band/LTE 5 band mobile phone TempConfidential A 8 5049

TempConfidential_A.8_5049_User manual

1English - CJB29MATBAAAQuick Start GuideAlcatel would like to thank you for your purchase. We hope you will enjoy your high-quality mobile communication experience.For more information about your phone or to download the complete user manual version, please visit www.alcatelonetouch.us.5049ZA30 FIERCE™
2 31 Your mobile ������������������1�1  Keys nnectorsHeadset connectorFront cameraFront ashlightSensorSpeakerVolume KeysLED indicatorPower KeySpeakerMicrophoneMicro-USBconnectorPROTECT YOUR HEARINGTo  prevent  possible  hearing  damage,  do  not  listen  at  high volume levels for long periods. Exercise caution when holding your device near your ear while the loudspeaker is in use.www.sar-tick.comThis product meets applicable national SAR limits of  1.6 W/kg. The  specific  maximum  SAR  values can be found on page 37 of this user guide.When carrying the product or using it while worn on your body, either use an approved accessory such  as  a  holster  or  otherwise  maintain  a distance  of  10  mm  from  the  body  to  ensure compliance  with  RF  exposure  requirements. Note that the product may be transmitting even if you are not making a phone call.Table of Contents1  Your mobile ��������������������������������������������������������������������� 32  Text input ���������������������������������������������������������������������� 153  Phone call ���������������������������������������������������������������������� 164  Contacts ������������������������������������������������������������������������ 185  Messaging����������������������������������������������������������������������� 196   Email ������������������������������������������������������������������������������ 207  Getting connected �������������������������������������������������������� 218  Google Maps™ �������������������������������������������������������������� 249  Google Play™ Store ����������������������������������������������������� 2610  Data backup ������������������������������������������������������������������ 3011  Factory data reset �������������������������������������������������������� 3112   Applications & Internal storage ���������������������������������� 31Safety and use ������������������������������������������������������������������������� 32General information �������������������������������������������������������������� 40MetroPCS Information ���������������������������������������������������������� 4112 Month Limited Warranty ������������������������������������������������� 45Electronic Information ���������������������������������������������������������� 45Troubleshooting���������������������������������������������������������������������� 46
4 5CameraBack ashlightFingerprintsensorBack key• Touch to go back to the previous screen, or to close a dialog box, options menu, the notifications panel, etc.Home key• From any application or screen, touch to return to the Home screen.• Touch and hold to open Google Now.Menu key• Touch to view recently used applications.• Touch   to close any application.• Touch the brush icon   at the bottom of the screen to close all applications.Power key• Press: Lock the screen/Light up the screen.• Press and hold: Show the pop-up menu to select from Restart/Power Off/Airplane mode.• Press and hold the Power key and Volume down key to capture a screenshot.• Press and hold the Power key for 8 seconds to power off or hold it for 10 seconds or more to force reboot.Volume Keys • In call mode, adjusts the earpiece or headset volume.• In  Music/Video/Streaming  mode,  adjusts  the  media volume.• In general mode, adjusts the ringtone volume.• Mutes the ringtone of an incoming call.• In  camera  mode,  press  Volume  up  or  down key to take a photo.1�2  Getting started1�2�1  Set upAttaching or removing back coverInserting or removing Nano SIM cardYou  must  insert  your  Nano  SIM  card  to  make  phone  calls  using your network.
6 7Insert SIM card into Nano-SIM compartment shown above with gold contacts  facing  down.  Ensure  SIM  is  correctly  inserted. To  remove SIM card, push the top of SIM card from opening and pull out card.Your phone only supports Nano-SIM card. Do not attempt to  insert  other  SIM  types  like  mini  and  Micro  cards, otherwise you may damage your phone.Inserting or removing microSD cardInsert  microSD  card  into  microSD  compartment  shown  above with  gold  contacts  facing  down.  Ensure  SIM  is  correctly  inserted. To remove microSD card, pull bottom of card out of compartment.Charging batteryConnect your phone to charger and charger to electrical outlet.To reduce power consumption and energy waste, when the battery is fully charged, disconnect your charger; switch off Wi-Fi, GPS, Bluetooth or background-running applications when not in use; reduce the backlight time, etc.1�2�2  Power on your phoneHold down the Power key until the phone powers on, unlock your phone  (Slide,  PIN,  password,  pattern)  if  necessary,  once  unlocked, Home screen is displayed.If you don't know your PIN code or if you have forgotten it, contact your  service  provider.  Do  not  store  PIN  code  within  your phone, instead store PIN in a location that is accessible without using phone.Set up your phone for the first timeThe first time you power on the phone, you should set the following options:• Touch    to  select  the  phone's  language,  then  touch  GET STARTED.• Touch to enable Cellular data, then touch NEXT.• Set up  your 5049Z phone: Keep your apps & data  from a device, or set up as new.• Select an enabled Wi-Fi, then touch  , otherwise touch Don't use any network for setup.• Read Google services and then touch   and NEXT.• Enter name then touch NEXT.• Touch Add fingerprint to  set screen lock, touch Skip  to enter next.• You can also add email account or review additional apps etc. Touch Set up later and Finish to enter Home screen.Even if no  SIM card is  installed,  your phone will  still power on and you will be able to connect to a Wi-Fi network and use some of the phone's features. 1�2�3  Power off your phoneHold down the Power key from the Home screen until the phone options appear, select Power off.
8 91�3  Home screenYou  can  move  all  of  the  items  (applications,  shortcuts,  folders  and widgets)  you  use  most  frequently  to  your  Home  screen  for quick access. Touch the Home key to switch to the Home screen.Applications tabTouch to enter applications menu.Status bar• Status/Notification indicators • Touch and drag down to open the notifications panel.Favorite applications tray• Touch to enter the application.• Touch and hold to move or change applications.Search bar• Touch  to enter text search screen.• Touch  to enter voice search screen.The Home screen is provided in an extended format to allow more space for adding  applications, shortcuts etc. Slide the Home screen horizontally left and right to get a complete view. 1�3�1  Using the touchscreenTouch To access an application, touch it with your finger.Touch and Hold Touch and hold the item to enter the available options. Drag Place  and  hold  your  finger  on  the  screen  to  drag  an  object  to another location.Slide/Swipe Slide  the  screen  up  and  down  to  scroll  through  the  applications, images, web pages, etc.Flick Flick to scroll/move through screens or lists faster.Pinch/Spread Place your fingers of one hand on the screen surface and draw them apart or together to scale an element on the screen.Rotate Automatically  change  the  screen  orientation  from  portrait  to landscape by turning the phone sideways to have a better view.1�3�2  Status barFrom the  status  bar, you  can  view both  phone  status (to  the  right side) and notification information (to the left side).
10 11Status icons2G connected Connected to a Bluetooth device2G in use  Speakerphone is on4G connected Roaming4G in use Headset connected4G LTE connected No SIM card installed4G LTE in use Vibrate modeSignal strength Battery is very lowWi-Fi is on Battery is lowConnected to a Wi-Fi networkBattery is partially drainedAirplane mode Battery is fullNo signal Battery is chargingAlarm is set GPS is onBluetooth is onNotification iconsNew Gmail message Missed callNew Email message Call forwarding is onNew text or multimedia message Connected to VPNProblem with SMS or MMS delivery Radio is onNew Google Hangouts message Uploading dataNew voicemail Download finishedUpcoming event Select input methodScreenshot captured An open Wi-Fi network is availableBoth USB tethering and portable hotspot are onPhone is connected via USB cableUSB tethering is on System update availablePortable Wi-Fi hotspot is onCarrier data use threshold approaching or exceededMore notifications are hidden Wi-Fi CallingTouch and drag down the Status bar to open the Quick Settings panel or  Notifications  panel. Touch  and  drag  up  to  close  it. When  there are notifications, you can touch them to access notifications directly.
12 13Notifications panelTouch and drag down the Status bar to open the Notifications panel. Touch  and  drag  up  to  close  it.  From  the  Notifications  panel,  you can open items and other reminders indicated by notification icons.Touch to clear all event–based notifications (other ongoing notifications will remain).Touch to switch to the quick settings panel.Quick Settings panelDrag  down  and  touch  the  Notifications  panel  to  open  the  Quick Settings panel. Enable or disable settings or change modes by touching the icons.Touch to enter user screen.Touch to access all Settings.1�3�3  Lock/Unlock your screenTo protect your phone and privacy, you can lock the phone screen by creating a variety of patterns, PIN,  password or Fingerprint etc.Note: If  you have forgotten your lock screen Pattern, Password or PIN you will need to do a factory reset by holding down the power and up-volume button at the same time and follow the prompts. This process takes at least 10 minutes and you will lose all your personal data.  Contact  Alcatel  Customer  Care  if  you  need  assistance,  see General Information section for contact information.1�3�4  Lock screen quick launch icons The phone has quick access to five apps from lock screen, by default: Voice assist, Call, Yahoo search, Func shortcuts, Camera. You can  customize  these  lock  screen  quick  launch  icons  by  following steps below.To use quick launch icons on lock screen:1. Press the Power key to light the screen.2. Double tap the desired quick launch icon to explore the function or app.To enable/disable quick launch function on lock screen:1.  Touch Settings/Lock screen.2. Find Func shortcuts option, toggle the switch   to ON position to enable or OFF to disable.
14 15To customize quick launch icons on lock screen:1.  Touch Settings/Lock screen.2.  Then touch Func shortcuts.3. A list of shortcuts will be displayed, the five displayed at top of list are selected by default. Touch   and drag the shortcut to change the order, touch   to  remove the shortcuts,  touch   to add the shortcuts.1�3�5  Personalize your Home screenAddYou can touch and hold a folder, an application, or a widget to activate the Move mode and drag the item to any Home screen you prefer.RepositionTouch and  hold  the  item  to  be  repositioned to  activate  the  Move mode, drag  the  item  to  the  desired position  and  then  release. You can move items both on the Home screen and in the Favorites tray. When in move mode, hold the icon on the left or right edge of the screen to drag the item to another Home screen.RemoveTouch and hold the item to be removed to activate the Move mode, drag  the  item up to  the  top  of  the    icon,  and release  after  the item turns red.Create foldersTo improve the organization of items (shortcuts or applications) on the Home screen, you can add them to a folder by stacking one item on top of another. To rename a folder, open it and touch the folder’s title bar to input the new name.Wallpaper customizationTouch  Settings  on  the  applications  screen  then  touch  Display/Wallpaper to customize wallpaper.To change your wallpaper, touch and hold a blank area on the Home screen,  touch WALLPAPERS. To  use a  picture as  your wallpaper, touch a picture and touch Set wallpaper.1�3�6  Volume adjustmentYou can set  the ringer, media and phone  ringtone volumes to  your preference  by  pressing  the  Volume  up/down  key,  or  touching Settings/Sound  &  notification/  Media  volume  to  set  the volume.2 Text input ����������������������2�1  Using Onscreen KeyboardOnscreen Keyboard settingsTouch Settings/Language & input, touch Current Keyboard to view available keyboards and change default keyboard.To  view  individual  keyboard  settings,  touch  keyboard  name  in Language & input menu to access options. Adjust the Onscreen Keyboard orientationTurn the phone sideways or upright to adjust the Onscreen Keyboard orientation. To disable this function touch Settings/Display/When device is rotated and select Stay in portrait view.
16 172�1�1  Swype keyboardTouch to enter phone number or contact.Touch to add emotion.Touch to add a contact from saved Groups, Contacts.Touch to view messaging options.Touch to enter text.Touch to switch between symbol and numeric keyboard.Touch to switch between abc/Abc/ABC.2�2  Text editingYou can edit the text you have entered.• Touch  and  hold  or  double-tap  within  the  text  you  would  like to edit.• Drag the tabs to change the highlighted selection.• The following options will show: Select all, Cut, Copy and Paste. • Touch the   icon to go back without any action.3 Phone call �����������������3�1  Placing a callYou can easily place a call using Call app  . Call app is on Home screen by default, touch to make a call.                 Display the suggested number(s).Touch and hold to access voicemail.Enter the desired number from the keyboard directly and touch   to  place  the  call  or  select  a  contact  from  favorite  ,  recent   or contacts   by sliding page or touching tabs, then choose your preferred contact to make the call.                 Touch to call the previewed number.Slide to access the RECENT and CONTACTS.Touch to hide/display dial pad.The  number  you  entered  can  be  saved  to  Contacts  by  touching  Create new contact or Add to a contact.If  you  make  a  mistake,  you  can  delete  the  incorrect  digits  by touching   .To hang up a call, touch  .
18 193�2  Answering or rejecting a callWhen you receive a call:• Slide up the   icon or touch ANSWER to answer.• Slide up the   icon or touch DISMISS to reject;• Touch the   icon to reject the call by sending a preset message.• Touch the   icon to reject the call and set reminder to call back in 10 or 5 min.  To mute the ringtone volume of an incoming call, press the Volume up/down  key  or  turn  the  phone  over  (when  the  Settings/Gestures/Turn over to mute option is activated).4 Contacts �������������������You can  view  and  create contacts  on  your  phone and  synchronize these  with  your  Gmail  contacts  or  other  applications  on  the  web or on your phone.4�1  Adding a contactTouch    on  the  Home  screen,  then  touch  the    icon  in  the contacts list to create a new contact.4�2  Importing, exporting and sharing contactsFrom the Contacts  screen, touch  the   icon to  open the  options menu, touch Import/Export, then:• Select  Copy  contacts  from  Phone,  SIM  card  or  Phone  storage, touch NEXT.• Select Copy contacts to then touch NEXT.• Select contacts then touch   .You can share a single contact or contacts with others by sending the contact's vCard to them via Bluetooth, Gmail, etc.Touch a contact you want to share, touch the   icon and Share from the contact details screen, and touch   to select the application to perform this action. 4�3  Synchronizing contacts in multiple accountsContacts,  data  or  other  information  can  be  synchronized  from multiple  accounts,  depending  on  the  applications  installed  on  your phone.5 Messaging ����������������You can create, edit and receive SMS and MMS with this phone.To  access  this  feature,  touch  the  Messaging  app    from  the Home screen.To check messages stored in your SIM card, touch the   icon  from  the  Messaging  screen,  then  touch  Settings  > ADVANCED > Manage SIM messages.5�1  Write messageOn the message list screen, touch the new message icon   to write text/multimedia messages.
20 21Touch to create a new message.• Touch to view the whole message thread.• Touch & hold to activate delete mode. Sending a text messageEnter  the mobile  phone  number of the  recipient in the  To bar  or touch    to  add  recipients  and  touch  the  Type  message  bar to  enter  text  message. When  finished,  touch   to  send  the  text message. An  SMS  of  more  than  160  characters  will  be  charged  as several SMS. Specific letters (accent) will also increase the size of the SMS. This may cause multiple SMS to be sent to your recipient.Sending a multimedia messageMMS  enables  you  to  send  video  clips,  images,  photos,  animations, slides, and sounds to other compatible phones and email addresses. An  SMS  will  be  converted  to  MMS  automatically when  media  files (image,  video,  audio,  slides,  etc.)  are  attached  or  Subject  or  email addresses added.6  Email �����������������������Besides your Gmail account, you can also  set-up external POP3  or IMAP email accounts in your phone.To access this feature, touch the Application tab   from the Home screen, then select Email  .An  email  setup  wizard  will  guide  you  through the  steps  to  set  up an email account.• Enter  the  email  address and  password of  the  account  you  want to set up.• Touch Next.  If the account you entered is  not provided by your service  provider  in  the  phone,  you  will  be  prompted  to  go  to the  email  account  settings  screen  to  enter  settings  manually. Alternatively,  you  can  touch  Manual  setup  to  directly  enter the  incoming  and  outgoing  settings  for  the  email  account  you are setting up.• Enter the account name and display name in outgoing emails.To create and send emails• Touch the   icon from the Inbox screen.• Enter recipient(s) email address (es) in the To field.• If necessary, touch the   icon beside To field to add Cc/Bcc to add a copy or a blind carbon copy to the message.• Enter the subject and the content of the message.• Touch   to add an attachment.• Finally, touch   to send�• If you do not want to send the mail right away, you can touch the  icon and Save draft keys or touch the Back key to save a copy. 7 Getting connected �������To  connect  to  the  Internet  with  this  phone,  you  can  use  GPRS/EDGE/3G/4G networks or Wi-Fi, whichever is most convenient.7�1  Connecting to the Internet7�1�1  GPRS/EDGE/3G/4GThe first time you turn on your phone with your SIM card inserted, it  will  automatically  configure  your  network  service:  GPRS,  EDGE, 3G or 4G.
22 23To check the network connection you are using,  touch Settings > More > Cellular networks, and touch Access Point Names or Network carriers.7�1�2  Wi-FiUsing Wi-Fi,  you  can  connect  to  the  Internet  when  your  phone  is within range of a wireless network. Wi-Fi can be used on your phone even without a SIM card inserted.To turn Wi-Fi on and connect to a wireless network• Touch Settings > Wi-Fi.• Touch the switch   to turn Wi-Fi ON/OFF.• The detailed information of detected Wi-Fi networks is displayed in the Wi-Fi networks section.• Touch a Wi-Fi network to connect. If the network you selected is secured, you are required to enter a password or other credentials (you can contact the network operator for details). When finished, touch CONNECT.7�1�3  Wi-Fi CallingWi-Fi  Calling  allows  you  to  make  and  receive  phone  calls  and messages over a Wi-Fi connection.Important! You  must  have  an  E911  address  registered  with  your account  in  order  to  use Wi-Fi  Calling. You  can  register  an  E911 address via the myMetro® Android™ app that is either  preinstalled on  your phone,  or available  for download  from the Google  Play™ Store.  If you do not have an Android smartphone, you can call 611 to update the address.7�2  Chrome™ Browser�� �����������������To launch Internet browser, touch  located on home screen.To go to a web pageTouch  the  URL  box  at  the  top  of  Chrome  browser  and  enter preferred web address. 7�3  Connecting to a computerWith  the  USB  cable,  you  can  transfer  media  files  and  other  files between your phone's internal storage and the computer. To connect your phone to the computer:• Use  the  USB  cable  that  came  with  your  phone  to  connect the  phone  to  a  USB  port  on  your  computer. You  will  receive  a notification that the USB is connected.• If you use MTP or PTP, your phone will be automatically connected. Before  using  MTP,  make  sure  that  the  driver  (Windows Media Player 11 or higher version) has been installed.To locate data you have transferred or downloaded in your internal storage:• Touch the Application tab   from the Home screen.• Touch Files.All data you have downloaded is stored in the Files  . Here you can view media files (videos, photos, music and others), rename files, install applications into your phone, etc.7�4  Sharing your phone's mobile data connectionYou  can  share  your  phone's  mobile  data  connection  with  a  single computer via USB cable (USB tethering) or with up to eight devices at once by turning your phone into a portable Wi-Fi hotspot.To turn on USB tethering or Wi-Fi hotspot• Touch Settings > More > Mobile hotspot and tethering.• Touch Wi-Fi Hotspot and touch the switch   to activate.• Touch the switch   of USB tethering to activate. These functions may incur additional network charges from your network operator. Extra fees may also be charged in roaming areas.
24 258 Google Maps™ ����������8�1  Get My Location8�1�1  Choose a data source to identify My LocationTouch  Settings  >  Location  and  then  touch  the  switch    to turn on.There are 3 modes to choose from to determine the location: High accuracy, Battery saving and Device only.8�1�2  Open Google Maps and view My LocationTouch  the Application  tab    from the  Home  screen,  then  touch Maps  . Touch the   icon on the map to view My Location. The map will then center on a blue dot surrounded by a blue circle. Your actual position is within the blue circle.To move the map, drag it with your finger. To zoom in and out of a map, pinch or spread your fingers, or you can also zoom in by double-tapping a location on screen.8�2  Search for a locationWhile viewing a map, touch Google at the top search box to activate the search function. In the search box, enter an address, a city or a local business. Touch   and in a while your search results will appear on the map as red dots. You can touch one to show a label. Touch to enter the search placeTouch to show more information8�3  Get driving, public transport or walking directions8�3�1  Get suggested routes for your tripTouch the icon   from the Maps screen.• Touch the enter bar to edit your start point by one of the following methods: entering an address or using My Location.
26 27• Do likewise for your end point. • To reverse directions, touch Reverse.• Then select a transport mode: driving by car, using public transport,  riding a bike, or walking directions. • A couple of suggested routes will appear in a list. Touch any routes to view their respective detailed directions.• Touch the   icon for route options to avoid motorways and tolls when  choosing  to  drive  by  car  or  for  editing  the  departure  and arrival time when using public transport.8�4  Share a location• Long press a location on a map.• Touch the information at the bottom  then touch the icon   to share the location.9 Google Play™ Store Google  Play  Store  is  an  online  software  store,  where  you  can download  and  install  applications  and  games  to  your  Android Powered Phone.To open Google Play Store:• Touch the Application tab   from the Home screen, then touch Play Store   .• The first time you access Google Play Store, a screen with terms of service pops up for your attention.Touch the Menu key then touch Help to enter the Google Play Store help page for more information on this function.9�1  Locate the item you want to download and installThe  Google  Play  Store  home  page  provides  several  ways  to  find applications.  It  showcases  applications  and  games  in  categorized listings. Touch  the    icon  at  the  top  left  corner  and  My Apps  to  see  all your downloads.Touch  a  category  on  Google  Play  Store  screen  to  browse  its contents. You  can  also  select  a  subcategory  if  there  is  any. Within each category you can select  to view items sorted by Top free, Top new free and Trending, etc.
28 29Touch to search in Play Store.Slide left and right to see all categories.Touch the Google Play Store icon   on the top left of the screen or touch the Back key to return to the previous screen. 9�2  Download and installTo download & install:• Navigate to the item  you want  to download, and  select to  enter the details screen from which you can read its description, overall rating or comments, view developer’s information, etc.• Touch Install to preview the functions and data the application can access on your phone if you install it.• Touch Accept.• The  progress  of  the  download  will  show  on  the  details  screen, touch   to stop downloading the item. You can also access this screen through the Notification panel.• After  download  and  installation  have  finished,  you  will  see  a notification icon   on the status bar.Be especially cautious with applications that have access to many  functions  or  to  a  significant  amount  of  your  data. Once  you  accept,  you  are  responsible  for  the  results  of using this item on your phone.To open the application you have downloaded:• On the Google Play Store screen, touch   and My Apps.• Touch the installed application in the list, then touch Open.To buy an application(1)On Google  Play Store, some applications  are labelled as free, while some of them are to be paid for before downloading and installing.• Touch the application you want to buy.• Touch the  price on  the upper-right of the  screen to  preview  the functions  and  data  the  application  can  access  on  your  phone  if you install it.• Touch Continue to confirm.• When making your first purchase, you are required to input your credit card  information and  to  log  into the  Google  payment and billing service.• If  your  account  has  multiple  credit  card  accounts,  select  one  to proceed.• Select  the Terms  of  service  link  and  read  the  document. When finished, touch the Back key.• Mark the checkbox if you agree with the terms of service.• Touch the Buy now at the bottom of the screen.When finished, Android downloads the application.To request a refundIf you are not satisfied with the application, you can ask for a refund within  15  minutes  of  the  purchase. Your  credit  card  will  not  be charged  and  the  application  will  be  removed.  If  you  change  your mind,  you can  install the  application again, but  you will  not be  able to request a refund.• Touch   and My apps from the Google Play Store screen.• Touch the application that you want to uninstall and refund.• Touch Refund to uninstall the application and refund. If the button becomes Uninstall, your trial period has expired.• In  the  survey  form,  select  the  answer  that  best  matches  your reason, and touch OK.9�3  Manage your downloadsAfter you have downloaded and installed an application, the following further operations are available for your selection. (1)  Google  Paid  applications  may  not  be  available  to  users  in  some countries.
30 31ViewOn the Google Play Store screen, touch   and My Apps.UninstallOn the Google Play Store screen, touch   and My Apps. Touch the application you want  to uninstall  to enter  the details  screen, touch Uninstall, and finally touch OK to confirm.RefundOn the Google Play Store screen, touch   and My Apps. Touch the application  you  want  to  uninstall  for  a  refund,  touch  Refund,  and finally touch OK to confirm.Auto updateTouch   and Settings/Auto-update apps to enable this function. To auto  update one  specific  application, mark the  checkbox of  Do not  auto-update  apps,  Auto-Update  apps  at  any  time,  or Auto-update apps over Wi-Fi only from the details screen.Rate and reviewOpen  the  details  screen  for  an  application,  touch  the  stars   under  Rate  this  app  to  award    and  input comments, touch OK to confirm.FlagYou can report an inappropriate application to the Google Play Store by flagging it.  Open  the details  screen  for  the application,  scroll to the bottom and touch Flag as inappropriate, enter the reason and finally touch Submit.10 Data backup ������������This phone enables you to back up your phone’s settings and other application data to Google Servers, with your Google Account. If  you replace  your  phone,  the  settings  and  data  you’ve backed  up are  restored  onto  the  new  phone  the  first  time  you  sign  in  with your Google Account. To activate this function:• Touch Settings > Backup and reset.• Touch Back up my data and then touch the switch  .When this  function is  activated, a  wide variety  of settings  and data is  backed  up,  including  your Wi-Fi  passwords,  bookmarks,  a  list  of the  applications  you’ve  installed,  the  words  you’ve  added  to  the dictionary used by the onscreen keyboard, and most of the settings that you configure with the Settings application. If you deactivate this option,  you stop backing up  your settings, and  any existing backups are deleted from Google Servers.11 Factory data resetTo activate factory data reset:• Touch Settings > Backup and reset > Factory data reset�• Touch the RESET PHONE.Resetting the phone will erase all of your personal data from internal phone  storage,  including  information  about  your  Google  Account, any  other  accounts,  your  system  and  application  settings,  and  any downloaded applications. If  you reset  the  phone in  this  way,  you’re prompted  to  re-enter  the  same  kind  of  information  as  when  you first started Android.When you are unable to power on your cellphone, you can perform a factory data reset by pressing the Power key and the Volume up key at the same time until the screen lights up.12  Applications & Internal storage ������12�1  ApplicationsWith this phone, some  built-in Google applications and  other third party applications are available for your convenience.With the built-in applications, you can• Communicate with friends.• Exchange messages or emails with friends.
32 33• Track your location, view traffic situations, search for locations and get navigation information to your destination.• Download  more  applications  from  the  Google  Play  Store  and more.For  more  information  about  these  applications,  please  check  the online user manual at: www.alcatelonetouch.us.12�2  Internal storageTouch Settings/Storage  to  display the  amount  of  internal  phone storage  used by  the  operating system,  its components,  applications (including those you downloaded), permanent and temporary data.If a warning message comes up saying that phone memory is  limited,  you  are  required  to  free  up  space  by  deleting some unwanted applications, downloaded files, etc.Safety and use ����������������������We  recommend  that  you  read  this  chapter  carefully  before  using your  mobile  phone.  The  manufacturer  disclaims  any  liability  for damage, which may result as a consequence of improper use or use contrary to the instructions contained herein.• TRAFFIC SAFETY:Given  that  studies  show  that  using  a  mobile  phone  while  driving a  vehicle  constitutes  a  real  risk,  even  when  the  hands-free  kit  is used (car kit, headset...), drivers are requested to refrain from using their mobile phone when the vehicle is not parked. Check the laws and  regulations  on  the  use  of  wireless  mobile  phones  and  their accessories  in  the  areas  where  you drive.   Always  obey  them. The use of these devices may be prohibited or restricted in certain areas.When driving, do not use your mobile phone and headphone to listen to music or to the radio. Using a headphone can be  dangerous and forbidden in some areas.When switched on, your mobile phone emits electromagnetic waves that can interfere with the vehicle’s electronic systems  such as ABS anti-lock brakes or airbags. To ensure that there is no problem:-  do not place your mobile phone on top of the dashboard or within an airbag deployment area.-  check with your car dealer or the car manufacturer to make sure that  the  car’s  electronic devices  are  shielded  from mobile  phone RF energy.• CONDITIONS OF USE:You are advised to switch off the mobile phone from time to time to optimize its performance.Remember  to  abide  by  local  authority  rules  of  mobile  phone  use on aircrafts.Operational  Warnings:  Obey  all  posted  signs  when  using  mobile devices in public areas. Follow  Instructions  to Avoid  Interference  Problems: Turn  off  your mobile device in any location where posted notices instruct you to do so. In an aircraft, turn off your mobile device whenever instructed to do so by airline staff. If your mobile device offers an airplane mode or similar feature, consult airline staff about using it in flight.Switch  the mobile  phone  off when you  are in  health  care facilities, except in designated areas. As with many other types of equipment now in regular use, mobile phones can interfere with other electrical or electronic devices, or equipment using radio frequency.Switch  the  mobile  phone  off  when you  are  near  gas  or  flammable liquids.  Strictly  obey  all  signs  and  instructions  posted  in  a  fuel depot,  gas station,  or chemical plant, or in  any potentially explosive atmosphere.When the mobile phone is switched on, it should be kept at least 15 cm  from any medical  device  such as a  pacemaker,  a  hearing  aid  or insulin pump. In particular when using the mobile phone you should hold it against the ear on the opposite side to the device, if any. Read  and  follow  the  directions  from  the  manufacturer  of  your implantable  medical  device.  If  you  have  any  questions  about  using your  mobile  device  with  your  implantable  medical  device,  consult your healthcare provider.To  avoid  hearing  impairment,  answer  the  call  before  holding  your mobile phone to  your ear. Also  move the  handset  away from  your ear while using the “hands-free” option because the amplified volume might cause hearing damage.It is recommended to  have proper supervision while small children use your mobile phone.When replacing the cover please note that your mobile phone may contain substances that could create an allergic reaction.Always handle your mobile  phone  with care and  keep it  in a  clean and dust-free place.
34 35Do not allow your mobile phone to be exposed to adverse weather or environmental conditions  (moisture, humidity, rain, infiltration of liquids, dust, sea air, etc.). The manufacturer’s recommended operating temperature range is -20°C (-4°F) to +60°C (140°F) (the max value depends on device, materials and housing paint/texture).Over 60°C (140°F) the legibility of the mobile phone’s display may be impaired, though this is temporary and not serious. Do not open or attempt to repair your mobile phone yourself.Do not drop, throw or try to bend your mobile phone.Do not use the mobile phone if the glass made  screen, is damaged, cracked or broken to avoid any injury.Do not paint it.Use only battery chargers, and accessories which are recommended by TCL  Communication  Ltd.  and  its  affiliates  and  are  compatible with  your  mobile  phone  model. TCL  Communication  Ltd.  and  its affiliates disclaim any liability for damage caused by the use of other chargers or batteries.Your mobile phone should not be disposed of in a municipal waste. Please check local regulations for disposal of electronic products.Remember to make back-up copies or keep a written record of all important information stored in your mobile phone.Some  people  may  suffer  epileptic  seizures  or  blackouts  when exposed  to  flashing  lights,  or  when  playing  video  games.  These seizures  or  blackouts  may  occur  even  if  a  person  never  had  a previous  seizure  or  blackout.  If  you  have  experienced  seizures  or blackouts, or if you have a family history of such occurrences, please consult  your  doctor  before  playing  video  games  on  your  mobile phone  or  enabling  a  flashing-lights  feature  on  your  mobile  phone. Parents should monitor their children’s use of video games or other features  that  incorporate  flashing  lights  on  the  mobile  phones. All persons  should  discontinue use  and  consult  a  doctor  if  any of  the following  symptoms  occur:  convulsion,  eye  or  muscle  twitching, loss of awareness, involuntary movements, or disorientation. To limit the  likelihood  of  such  symptoms,  please  take  the  following  safety precautions:-  Play at the farthest distance possible from the screen.When you  play games  on your  mobile phone,  you may experience occasional discomfort in your hands, arms, shoulders, neck, or other parts  of  your  body.  Follow  these  instructions  to  avoid  problems such as tendinitis, carpal tunnel syndrome, or other musculoskeletal disorders:-  Take a minimum of a 15-minute break every hour of game playing.-   If  your hands, wrists, or arms  become tired or sore while playing, stop and rest for several hours before playing again.-   If you continue to have sore hands, wrists, or arms during or after playing, stop the game and see a doctor.PROTECT YOUR HEARINGTo  prevent  possible  hearing  damage,  do  not  listen  at high  volume  levels  for  long  periods.  Exercise  caution when  holding  your  device  near  your  ear  while  the loudspeaker is in use.• PRIVACY:Please note that you must respect the laws and regulations in force in your jurisdiction or other jurisdiction(s) where you will use your mobile  phone  regarding  taking  photographs  and  recording  sounds with  your  mobile  phone.  Pursuant  to  such  laws  and  regulations, it  may be  strictly  forbidden  to  take photographs  and/or  to  record the voices  of other  people  or any  of their  personal attributes, and reproduce or  distribute  them,  as  this  may  be  considered to  be  an invasion of privacy.  It is the user’s sole responsibility to ensure that prior authorization be obtained, if necessary, in order to  record private  or confidential conversations  or  take  a  photograph  of  another  person;  the manufacturer, the seller or vendor of your mobile phone  (including the  operator)  disclaim  any  liability  which  may  result  from  the improper use of the mobile phone.• BATTERY AND ACCESSORIES:Observe the following precautions for battery use:-  Do  not  attempt  to  open  the  battery  (due  to  the  risk  of  toxic fumes and burns).-  Do not puncture, disassemble or cause a short-circuit in a battery.-  Do not burn or dispose of a used battery in household rubbish or store it at temperatures above 60°C.Batteries must  be disposed of in accordance  with locally applicable environmental  regulations.  Only  use  the  battery  for  the  purpose for  which  it  was  designed.  Never use  damaged  batteries  or  those not recommended by TCL Communication Ltd. and/or its affiliates. This symbol on your mobile phone, the battery and the accessories means that these products must be taken to collection points at the end of their life:-  Municipal waste disposal centers with specific bins for these items of equipment.- Collection bins at points of sale.
36 37They will then be recycled, preventing substances being disposed of in the environment, so that their components can be reused.In European Union countries:These  collection  points  are  accessible  free  of  charge. All  products with this sign must be brought to these collection points.In non European Union jurisdictions:Items of equipment with this symbol are not be thrown into ordinary bins  if  your  jurisdiction  or  your  region  has  suitable  recycling  and collection facilities; instead they are to be taken to collection points for them to be recycled.In  the  United  States  you  may  learn  more  about  CTIA’s  Recycling Program at www.recyclewirelessphones.comCAUTION:  RISK  OF  EXPLOSION  IF  BATTERY  IS  REPLACED BY  AN  INCORRECT  TYPE.  DISPOSE  OF  USED  BATTERIES ACCORDING TO THE INSTRUCTIONS.• CHARGERSHome  A.C./  Travel  chargers  will  operate  within  the  temperature range of: 0°C (32°F) to 50°C (122°F).The  chargers  designed  for  your  mobile  phone  meet  with  the standard for safety of  information technology  equipment and office equipment use. Due to different applicable electrical specifications, a charger you purchased in one jurisdiction may not work in another jurisdiction. They should be used for this purpose only.Characteristics of power supply (depending on the country):Travel charger:  100-240V, 50/60Hz, 0.2A                      Output:   5.0 V, 1A Battery:  Lithium 3000mAh• RADIO WAVES:THIS  MOBILE  PHONE  MEETS  THE  GOVERNMENT’S REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.Your mobile phone is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radio-frequency (RF) energy. These limits are part of comprehensive guidelines  and  establish  permitted  levels  of  RF  energy  for  the general population. The guidelines are based on standards that were developed by  independent  scientific organizations through  periodic and thorough evaluation of scientific studies. These guidelines include a  substantial  safety  margin  designed  to  ensure  the  safety  of  all persons, regardless of age and health.The  exposure  standard  for  mobile  phones  employs  a  unit  of measurement  known  as  the  Specific  Absorption  Rate,  or  SAR. The  SAR  limit  set  by  public  authorities  such  as  the  Federal Communication  Commission  of  the  US  Government (FCC),  or  by Industry  Canada,  is  1.6 W/kg averaged over 1  gram of body  tissue. Tests for SAR are conducted using standard operating positions with the mobile phone transmitting at its highest certified power level in all tested frequency bands.Although the SAR is determined at the highest certified power level, the  actual  SAR  level  of  the  mobile  phone  while  operating  can  be well below the maximum value. This is because the mobile phone is designed to operate at multiple power levels so  as to use  only the power required to reach the network. In general, the closer you are to a  wireless base station  antenna,  the  lower the  power output of the mobile phone. Before a mobile phone model is available for sale to  the  public,  compliance  with  national  regulations  and  standards must be shown.The highest SAR value for this model mobile phone when tested is 1.18 W/kg for use at the ear and 1.28 W/kg for use close to the body. While there  may be  differences between the  SAR levels of  various cellphones  and  at  various  positions,  they  all  meet  the  government requirement  for  RF  exposure.  For  body-worn  operation,  the cellphone meets FCC RF exposure guidelines provided that it is used with a non-metallic accessory with the handset at least 10 mm from the body. Use of other accessories may not ensure compliance with FCC RF exposure guidelines.Additional  information  on  SAR  can  be  found  on  the  Cellular Telecommunications  &  Internet  Association  (CTIA)  Web  site:  http://www.phonefacts.netThe  World  Health  Organization  (WHO)  considers  that  present scientific  information  does  not  indicate  the  need  for  any  special precautions for  use  of  mobile  phones.  If  individuals  are concerned, they  might  choose  to  limit  their  own  or  their  children’s  RF exposure  by  limiting  the  length  of  calls,  or  using  “hands-free” devices to keep mobile phones away from the head  and body. (fact sheet  n°193). Additional WHO  information  about  electromagnetic fields  and  public  health  are  available  on  the  following  website:  http://www.who.int/peh-emf.
38 39Note: This equipment has been tested and found to comply with the limits  for  a  Class  B  digital  device pursuant  to  part 15 of the  FCC Rules. These  limits  are  designed  to  provide  reasonable  protection against  harmful  interference  in  a  residential  installation.  This equipment  generates,  uses  and  can  radiate  radio  frequency  energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is  no  guarantee  that  interference  to  radio  or  television  reception, which can be  determined by turning  the equipment off and  on, the user is encouraged to try to correct the interference by one or more of the following measures:-  Reorient or relocate the receiving antenna.-  Increase the separation between the equipment and receiver.-  Connect the  equipment into  an outlet  on a  circuit different from that to which the receiver is connected.-  Consult the dealer or an experienced radio/ TV technician for help.Changes  or  modifications  not  expressly  approved  by  the  party responsible for compliance could void the user’s authority to operate the equipment.For the receiver devices associated with the operation of a licensed radio service (e.g. FM broadcast), they bear the following statement:This  device complies  with  Part  15  of the  FCC  Rules. Operation  is subject  to  the  condition  that  this  device  does  not  cause  harmful interference.For other devices, they bear the following statement:This  device complies  with  Part  15  of the  FCC  Rules. Operation  is subject to the following two conditions:(1) this device may not cause harmful interference.(2)  this  device  must  accept  any  interference  received,  including interference that may cause undesired operation.Your mobile phone is equipped with a built-in antenna. For optimal operation, you should avoid touching it or degrading it.As  mobile  devices  offer  a  range  of  functions,  they  can  be  used  in positions  other  than  against  your  ear.  In  such  circumstances  the device will be compliant with the guidelines when used with headset or  usb  data  cable.  If  you  are  using  another  accessory  ensure  that whatever product is used is free of any metal and that it positions the mobile phone at least 10 mm away from the body.• LICENSESmicroSD Logo is a trademark. The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by TCL Communication Ltd. and its affiliates  is under license.  Other  trademarks  and  trade  names  are those of their respective owners.  Alcatel 5049Z Bluetooth Declaration ID D034867 The Wi-Fi CERTIFIED Logo is  a certification mark of the Wi-Fi Alliance.Google, the Google logo, Android, the Android logo, Google SearchTM, Google MapsTM, GmailTM, YouTube, Android Market, Google LatitudeTM and HangoutsTM are trademarks of Google Inc.You  have  purchased  a  product  which  uses  the  open  source  (http://opensource.org/)  programs  mtd,  msdosfs,  netfilter/iptables and initrd in object code and other open source programs licensed under the GNU General Public License and Apache License. We  will  provide  you  with  a  complete  copy  of  the  corresponding source codes upon request within a period of three years from the distribution of the product by TCL. You may download the source codes from:  http://sourceforge.net/projects/alcatel/files/The provision of the source code is free of charge from internet. • Hearing Aid CompatibilityYour  mobile  phone  is  rated:  «For  Hearing Aid»,  to  assist  hearing device users in  finding mobile  phones that may be  compatible with their hearing devices.This device is HAC M4&T4 compatible. Reference ANSI C63.19-2011For more information please visit our website:  http://www.alcatelonetouch.com.usFCC ID: 2ACCJB089
40 41This phone has been tested and rated for use with hearing aids for some of the  wireless technologies that it uses. However, there may be some  newer wireless technologies  used in  this phone  that have not  been  tested  yet  for  use  with  hearing  aids.  It  is  important  to try  the  different features  of this  phone  thoroughly and  in  different locations,  using  your hearing  aid or  cochlear  implant,  to determine if  you  hear  any  interfering  noise.  Consult  your  service  provider or  the  manufacturer  of  this  phone  for  information  on  hearing  aid compatibility. If you have questions about return or exchange policies, consult your service provider or phone retailer.General information �����������•  Website: www.alcatelonetouch.us•  Facebook: http://www.facebook.com/alcatelonetouchusa•  Twitter: http://www.twitter.com/alcatel1touch•  Hotline  Number:  In  the  United  States,  call  855-368-0829  for technical support.On  our  Internet  site,  you  will  find  our  FAQ  (Frequently  Asked Questions)  section. You  can  also  contact  us  by  e-mail  to  ask  any questions you may have. An  electronic  version  of  this  user  guide  is  available  in  English and  other  languages  according  to  availability  on  our  server:  www.alcatelonetouch.com.usYour telephone is  a transceiver that  operates on GSM/GPRS/2G  in quad-band with 850/900/1800/1900 MHz  or UMTS in tri-band with  2/4/5 MHz and LTE FDD B2/4/5/12/66.Protection against theft(1)Your  mobile  phone  is  identified  by  an  IMEI  (mobile  phone  serial number) shown on the packaging label and in the product’s memory. We  recommend  that  you  note  the  number  the  first  time  you  use your  mobile  phone  by  entering  *#06#  and  keep  it  in  a  safe  place. It may be requested by the  police or your operator if your mobile phone is stolen. DisclaimerThere  may  be  certain  differences  between  the  user  manual description  and  the  mobile  phone’s  operation,  depending  on  the software release of your mobile phone or specific operator services.(1)  Contact your network operator to check service availability.TCL  Communication  shall not be  held  legally  responsible  for  such differences,  if  any,  nor  for  their  potential  consequences,  which responsibility shall be borne by the operator exclusively.MetroPCS Information �������ServiceYou will need the following information when activating service:• Your name, address and an eight-digit number that you will use to access your account (your personal identification number “PIN”).• Your serial number (IMEI) and SIM card number. If your phone has a removable battery, to locate the serial number, remove the phone from the box and remove the battery cover from the phone. The serial number is located near the bar code. It will be either 14 or 18 digits. If your phone does not have a removable battery, check the  box label  or  phone  settings  to locate  the  serial  number. The SIM card  number can be  located below the bottom  bar code  on the back of the SIM card holder.• Your  choice  of  MetroPCS  plan  and  services  including  unlimited data, talk and text plans. • Install the battery, if applicable, and SIM card in your new phone by following the step by step instructions in this phone’s User Guide. • Once  your  phone  is  powered  up,  dial  1.888.8metro8 (1.888.863.8768) to connect with an activation representative who will assist you in activating your phone. You can also activate your phone online by  visiting metropcs.com.  (As  soon  as your  service is  activated,  be  sure  to  fully  charge  the  phone’s  battery  before using it again.)Don’t  hesitate  to  ask  your  MetroPCS  representative  for  more information on additional features and services or visit metropcs.com.Account Detail:•  Text  Message  Reminder�  MetroPCS  provides  a  text  message reminder on your phone before payment is due. •  E-statement� View your statement summary online.  (Only available in select states.) •  Call Detail� View your call detail online for a listing of all local calls made during the service cycle. (Additional charge applies.)Payment Options: There are several ways to pay for your MetroPCS service.
42 43•  Auto Pay� Your credit or debit  card is automatically debited  five days before payment is due. •  Express Pay� Pay by credit or debit card online at metropcs.com. •  Drop Box�(1) Drop a check made payable to MetroPCS or money order in a MetroPCS store drop box. •  By Mail� Include your account number and phone number on your check or money order and mail to: MetroPCS, P.O. Box 5119, Carol Stream, IL 60197-5119. •  By  Phone  via  Automated  System�  Pay  by  credit  or  debit card  from  your  MetroPCS  phone  by  dialing  1.888.8metro8. (Convenience fee applies.)•  Store Payment Machine�(1) Accepts  cash,  debit  or  credit  card (with PIN).  (Convenience fee applies.)•  Over  the  Counter�(1)  Pay  at  an Authorized  Payment  Location with cash, check, credit or debit card. (Fees vary based on location.)•  eWallet�  Sign  up  for  MyAccount  through  metropcs.com  and create your own secure eWallet where you can safely store cards for quick payment and set up auto pay. •  Text  to  Pay�  The  secure  and  easy  way  to  pay  your  monthly MetroPCS  service.  Register  your  credit  or  debit  card  with  the MetroPCS  eWallet  service  and  simply  respond  to  a  text  from PAYNOW (729699) to pay.MyMetro® • Manage your MetroPCS account right on your phone. By dialing any of the customer service numbers you can change your rate plan,  change your  features and  pay for service. Just  follow the instructions on your phone.For Assistance: Please  visit  your  local  MetroPCS  store  or  refer  to  the  following options if you need additional assistance. • Sign up for MyAccount to view account details, check your balance, make a payment, manage eWallet and more. • MetroPCS automated customer service    from any phone......................................1.888.8metro8   and follow the prompts (1.888.863.8768) • Online information...................................metropcs.com Please follow us at:  @MetroPCS             facebook.com/MetroPCS (1)  Not available at all locations.Copyright:  MetroPCS  related  trademarks  and  other  intellectual property are the exclusive properties of T-Mobile USA, Inc.  All other trademarks  and  other  intellectual  property  are  the  properties  of their respective owners. Copyright ©2017 T-Mobile USA, Inc. Your  device  may  not  work  if  you  alter  its  original  software. This device  will  only  operate  with  firmware  versions  that  have  been approved  for  use  by  MetroPCS  and  the  device  manufacturer.  If unauthorized firmware is placed on the device it will not function. Hearing aid compatibility: This phone has been tested and rated for use with hearing aids for some of the wireless technologies that it uses. However, there may be some newer wireless technologies used in this phone that have not been tested yet for use with hearing aids. It is important to try the different features of this phone thoroughly and in different locations, using your hearing aid or cochlear implant, to determine if you hear any interfering noise. Consult your service provider  or  the  manufacturer  of  this  phone  for  information  on hearing  aid  compatibility.  If  you  have  questions  about  return  or exchange policies, consult your service provider or phone retailer.Your phone’s GPS system is enabled by default in order to permit use of planned future services; see your phone’s manual for instructions should you wish to disable your GPS for non-911 purposes.MetroPCS Terms and Conditions of ServiceFor the most recent and up-to-date version of the MetroPCS Terms and  Conditions  of  Service  to  which  you  agree  and  will  be  bound when  you activate,  use,  change  or  pay  for  your MetroPCS  service, please visit metropcs.com/terms.Welcome  to  MetroPCS.  We  are  pleased  that  you  have  selected us  as  your  wireless  carrier.  Our Terms  and  Conditions  of  Service are  available  at  https://www.metropcs.com/terms-conditions/terms-conditions-service.html.    These  Terms  and  Conditions  of  Service apply to all devices and wireless services provided by us to you and consist of several parts, which may be amended from time to time.In the event that the terms and conditions relating to a feature you may have selected or may be included in your Rate Plan conflict with the MetroPCS Terms and Conditions of Service, the MetroPCS Terms and Conditions of Service shall control.
44 45By: (a) giving us a written or electronic signature or telling us orally that you accept the MetroPCS Terms and Conditions of Service; (b) activating Service (if you are a new subscriber); (c) using your Service after your Service is activated or after you make a change or addition to your Service;  (d) paying for the Service;  or (e) failing to activate Service  within  30  days after  the  purchase  of  your  wireless  device, unless you return your wireless device within MetroPCS’ applicable return period, you agree to the MetroPCS Terms and Conditions of Service and  the terms and conditions of service and use related to any feature you may have selected or may be included in your Rate Plan, including, but not limited to:• You waive your right to a jury trial in disputes with MetroPCS;• Your disputes with MetroPCS will be decided by an arbitrator;• You  waive  your  right  to  institute  or  participate  in  class  action litigation against MetroPCS;• You  will  provide  MetroPCS  with  accurate  information  about yourself;• MetroPCS  may  communicate  with  you  from  time  to  time  about your Service;• You will pay all taxes and regulatory fees even if your rate plan is inclusive of taxes and regulatory fees; and • MetroPCS may terminate your Service if you fail to timely pay for your Service or violate the Terms and Conditions of Service in any way, including abuse of the Service or violations of applicable laws.Customer Service� If you have any questions regarding your Service or information in this Agreement, you may call our activation center at 1-888-8metro8 (1�888�863�8768)� Billing for Premium and Third-Party ServicesCalifornia Residents OnlyCertain parties besides  MetroPCS have the ability to place  charges on  your  bill  for  premium  services. You  may  access  these  services and  authorize  the  placement  of  charges  on  your bill  through  your phone  or  online  account.  MetroPCS  also  provides  customers,  at no  additional  cost,  with  the  ability  to  restrict  the  placement  of charges  for  premium  and  third-party  services  on  your  account. Contact  customer  care  or  go  to  www.metropcs.com/blocking  for more information.12 Month Limited WarrantyFor  Warranty  information  and  support,  please  visit  http://www.alcatelonetouch.us/product-support. You  can also call  Alcatel  [US] Customer  Support  at  1-855-368-0829  to  request  a  hard  copy  of the warranty.Electronic InformationFor more information on Electronic Recycling:1) Visit Alcatel Electronic Recycling Program website at http://www.alcatelonetouch.us/electronic-recycling-program, or2) Call Alcatel US Customer Support at 1-855-368-0829.Battery Recycling (USA & Canada):Alcatel partners with Call2Recycle® to offer a safe and convenient battery  recycling  program.  For  more  information  on  our  Bettery Recycling  Program,  please  visit  the  USA  and  Canada  website at  http://www.alcatelonetouch.us/battery-recycling  and  http://www.alcatelonetouch.ca/battery-recycling.
46 47Troubleshooting�������������������Before contacting the service center,  you are advised to follow the instructions below:• You  are  advised  to  fully  charge  ( )  the  battery  for  optimal operation.• Avoid  storing  large  amounts  of  data  in  your  phone  as  this  may affect its performance.• Use Factory data reset and the upgrade tool to perform phone formatting or software upgrading. ALL User phone  data: contacts, photos,  messages  and  files,  downloaded  applications  will  be  lost permanently. It is  strongly advised to fully  backup the phone  data and profile before doing formatting and upgrading. Carry out the following checks:My phone is frozen or cannot be switched on • Check the battery power level, charge for at least 20 minutes.• If it still  does not work, please reset the phone using the Power key and the Volume up key.My phone has not responded for several minutes• Restart your phone by pressing and holding the Power key.My phone turns off by itself• Check  that  your  screen  is  locked  when  you  are  not  using  your phone,  and  make  sure  the  Power  key  is  not  mis-contacted  due to unlocked screen.• Check the battery charge level.My phone cannot charge properly• Make sure  that  your  battery  is  not  completely  discharged;  if  the battery  power  is  empty  for  a  long  time,  it  may  take  around  20 minutes to display the battery charger indicator on the screen.• Make sure  charging is  carried  out  under normal conditions  (0°C (32°F) to +50°C (122°F)).• When abroad, check that the voltage input is compatible.My  phone  cannot  connect  to  a  network  or  “No  service” is displayed• Try connecting in another location.• Verify the network coverage with your service provider.• Check with your service provider that your SIM card is valid.• Try selecting the available network(s) manually. • Try connecting at a later time if the network is overloaded.My phone cannot connect to the Internet• Check that the IMEI number (press *#06#) is the same as the one printed on your warranty card or box.• Make  sure  that  the  internet  access  service  of  your  SIM  card  is available.• Check your phone's Internet connecting settings.• Make sure you are in a place with network coverage.• Try connecting at a later time or another location.Invalid SIM card• Make sure the SIM card has been correctly inserted (see “Inserting or removing Nano SIM card”).• Make sure the chip on your SIM card is not damaged or scratched.• Make sure the service of your SIM card is available.Unable to make outgoing calls• Make sure you have dialed a valid number and have touched   .• For international calls, check the country and area codes.• Make sure your phone is connected to a network, and the network is not overloaded or unavailable.• Check your subscription status with your service provider (credit, SIM card valid, etc.).• Make sure you have not barred outgoing calls.• Make sure that your phone is not in airplane mode.Unable to receive incoming calls• Make sure your phone is switched on and connected to a network (check for overloaded or unavailable network).• Check your subscription status with your service provider (credit, SIM card valid, etc.).• Make sure you have not forwarded incoming calls.• Make sure that you have not barred certain calls.• Make sure that your phone is not in airplane mode.The  caller’s  name/number  does  not  appear  when  a  call  is received• Check that you have subscribed  to this service with your service provider.• Your caller has concealed his/her name or number.I cannot find my contacts• Make sure your SIM card is not broken.• Make sure your SIM card is inserted properly.• Import all contacts stored in SIM card to phone.
48 49The sound quality of the calls is poor• You can  adjust the volume  during a  call by pressing the Volume Up/Down key.• Check the network strength   .• Make sure that the receiver, connector or speaker on your phone is clean.I am unable to use the features described in the manual• Check  with  your  service  provider  to  make  sure  that  your subscription includes this service.• Make sure this feature does not require an Alcatel accessory.When  I  select  a  number  from  my  contacts,  the  number cannot be dialed• Make sure that  you have correctly recorded the  number in  your file.• Make sure that you have selected the country prefix when calling a foreign country.I am unable to add a contact in my contacts• Make sure that your SIM card contacts are not full; delete some files or save the files in the phone contacts.My callers are unable to leave messages on my voicemail• Contact your service provider to check service availability.I cannot access my voicemail• Make sure  your  service  provider's voicemail  number  is  correctly entered in "Voicemail number".• Try later if the network is busy.I am unable to send and receive MMS• Check your phone memory availability as it might be full.• Contact  your  service  provider  to  check  service  availability  and check MMS parameters.• Verify  the  server  center  number or  your  MMS  profile with  your service provider.• The server center may be swamped, try again later.SIM card PIN locked• Contact your service provider to obtain the PUK  code (Personal Unblocking Key).I am unable to connect my phone to my computer• Check that your USB driver is installed properly.• Check  that  you have  marked  the  checkbox  of  USB  debugging  in USB connection options.• Make sure that you’re using the right cable from the box.I am unable to download new files• Make sure there is sufficient phone memory for your download.• Check your subscription status with your service provider.The phone cannot be detected by others via Bluetooth• Make sure that  Bluetooth is turned  on and  your phone  is  visible to other users .• Make sure  that the  two  phones are  within  Bluetooth’s  detection range.How to make your battery last longer• Make  sure  you  follow  the  complete  charge  time  (minimum  2.5 hours).• After a partial charge, the battery level indicator may not be exact. Wait for at least 20 minutes after removing the charger to obtain an exact indication.• Switch on the backlight upon request.• Extend the email auto-check interval for as long as possible.• Update  news  and  weather  information  on  manual  demand,  or increase their auto-check interval.• Exit  background-running  applications  if  they  are  not  being  used for a long time.• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.The  phone  will  become  warm  following  prolonged  calls, game  playing,  internet  surfing  or  running  other  complex applications� • This  heating  is  a  normal  consequence  of  the  CPU  handling excessive data. Ending above actions will make your phone return to normal temperatures.
50Alcatel is a trademark of Alcatel-Lucent and is used under license by  TCL Communication Ltd.© Copyright 2017 TCL Communication Ltd.  All rights reservedTCL Communication Ltd. reserves  the right to alter material  or technical specification  without prior notice.All  "Signature"  ringtones  embedded  in  this  phone  have  been composed, arranged and mixed by NU TROPIC (Amar Kabouche).

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