TCL Communication B104 GSM Quad Band Mobile Phone User Manual Tiger C 2053X 2053D QG US GB V3 20180830

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Document Description	Tiger C_2053X_2053D_QG_US_GB_V3_20180830
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Quick Start Guide
For more information about how to use your phone, please visit
www.alcatel-mobile.com to download the complete user manual.
Moreover, from the website you can also consult FAQ.
This product meets applicable national
SAR limits of 1.6 W/kg. The specific
maximum SAR values can be found on
Radio waves section.
www.sar-tick.com
When carrying the product or using it
while worn on your body, either use an
approved accessory such as a holster or
otherwise maintain a distance of 10 mm
from the body to ensure compliance with
RF exposure requirements. Note that the
product may be transmitting even if you
are not making a phone call.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at
high volume levels for long periods. Exercise caution
when holding your device near your ear while the
loudspeaker is in use.
English - CJB1MM0ALAAA
1 Your phone�������������������
10
	Left soft key
	Call logs (idle screen)
Send call
	Voice mail (long press)
	Star Key (long press
key +/P/W)
	Menu key:
Confirm an option
Profile (when no widgets)
(No side key default Volume +)
Calendar (when no widgets)
(No side key default Volume -)
	Right soft key
	Power on/off
End call
	Vibrate alert (Vibrate
mode activated)
Write message(when no
widgets)
Alarm (when no widgets)
	Torch key(Long press: switch
on/off the torch )
10
	“0“ key Short press: Dial ‘0’
Short press: Add space
1.1
Keys and connectors
Menu key
Confirm an option (press the center of the key)
Left soft key
• Unlock keypad
• Access to main menu
Send call
Access to call log ( on Home screen)
Right soft key
Access contacts
Power key
• Power on/off the phone (long press)
• End call
• Return to the Home screen
On the Home screen
• Input "1"
• Dial voice mail number (long press)
In edit mode
• Input most frequently used symbols
• Input "1" (long press)
On the Home screen
• Enter "0"
• “0“ key Idle screen:Short key press: Dial ‘0’ Edit
mode:Short press: Add space
In edit mode:
• Input "0" (long press)
From Idle screen
Short press Input "*"
Long key press : Switch between ‘+/P/W’
In Edit mode
Short press: input method≠ number:
Access to symbol table
Hash key #Idle screen
Short key press: Input "#"
Long key press: Vibration on/off
In edit mode
Short press: Change the input method
Long press: Access to the language list
1.2
Status bar icons(1)
In 2053X
Battery charge level
Level of network reception
Meeting mode: your phone vibrates, but neither rings
nor beeps
Silent mode: your phone neither rings, beeps nor
vibrates
Bluetooth status (Activated)
Airplane mode
Headset connected
Alarm clock programd
Missed calls
Roaming
Unread SMS
Message full
Call divert
Music activated
(1)
The icons and illustrations in this guide are provided for
information purposes only.
In 2053D
GRPS connection status.
Call divert
Roaming
2 Getting started..............
2.1
Set up
Removing and installing the back cover
Removing and installing the battery
Inserting and removing microSD card
Inserting and removing the SIM card
Place the SIM card with the chip facing downwards and slide it
into its housing. Make sure that it is correctly inserted. To remove
the card, press it and slide it out.
For dual SIM model(1) and single model(2) which only
support micro SIM card. Do not attempt to insert
other SIM types like mini and nano cards, otherwise
this may cause damage to your phone.
Charging the battery
• Connect battery charger to your phone and plug into the
socket.
• Charging may take about 20 minutes to start if the battery is
out of power.
• Be careful not to force the plug into the socket.
• Make sure the battery is correctly inserted before connecting
the charger.
• The mains socket must be near to the phone and easily
accessible (avoid electric extension cables).
• You are advised to charge the battery to its maximum
when using the phone for the first time (approximately
3 hours) .
(1)
(2)
2053D
2053X
• To reduce power consumption and energy waste, when battery
is fully charged, disconnect your charger from the plug; reduce
the backlight time, etc.
The charge is complete when the animation stops.
2.2
Power on your phone
Hold down the
2.3
key until the phone powers on.
Power off your phone
Hold down the
key from the idle screen.
3 Calls.................................
3.1
Making a call
Enter the desired number, then press the
key to place the
call. If you make a mistake, you can delete the incorrect digits
by pressing the
key. To hang up the call, press the
key.
Making an emergency call
If your phone is covered by the network, dial the emergency
number and press the
key to make an emergency call. This
works even without a SIM card and without typing the PIN code
or unlocking the keypad.
3.2
Calling your Voice mail (1)
To access your voicemail, hold down the
3.3
key.
Answering a call
When you receive an incoming call, press the
and then hang up using the
key.
3.4
key to answer
Available functions during the call
During a call, you can access your Call records, contacts,
messages, etc. without hanging up the phone.
(1)
Contact your network carrier to check service availability.
4 Call logs....................
You can access your call history by pressing
screen, or press the
key and select the
Menu.
from the idle
icon from the
5 Camera......................
This function enables you to take pictures. Press
to take the
picture. You set them as wallpaper or select them as incoming call
image to a contact in your Contacts..
6 Call filter...................
You can create Blacklist and Whitelist through this function.
7 Application...............
7.1
Sound Recorder
Use this function to record audio files. The phone support WAV
and AMR. The recording file you stopped will be stored in My
music automatically..
7.2
Convert
Convert support weight conversion and length conversion.
7.3
Alarm
Your phone has a built-in alarm clock with snooze feature. You
can set five alarms with wake-up time and other customized
options.
7.4
Calendar
Once you enter this menu, there is a monthly-view calendar for
you to view the date; you can go to any day you want.
You can create a note in text format by accessing “Add voice
alarmt” from the Options
7.5
Calculator
Press the up, down, left, right and center key to select +, -, ×, ÷
and = respectively.
Press
7.6
to delete the figure.
Torch
Turn on/off the torch as per your need.
7.7
Voice alarm
With this menu, you may create the voice file and set it as the
alarm.
7.8
World clock
The first clock displays the time based on your location when you
set up your phone. You can add other cities to show the time in
their time zones.
7.9
Profiles
Your phone provides multiple user profiles, you can customize
some settings to adapt to specific events and environments.
7.10 STK
STK service is the tool kit of SIM card. This phone supports the
service function. The specific items depend on SIM card and
network. Service menu will be automatically added to the phone
menu when supported by network and SIM card.
Note: Consulting the local network carrier for related fee and
specific setup.
8 Message...................
8.1
Write message
You can select Message from the main menu or access from
widget
to creat text messages. You can type a message and
send it to a recipient in the SIM card directory and you are also
able to insert a pre-defined message from “Insert template”.
While writing a message, select “Options” to access all of the
messaging options.
An SMS message of more than a certain number of
characters (the number of characters depends on your
language) will be charged as several SMS. Specific
letters (accented) will increase the size of the SMS, this
may cause multiple SMS to be sent to your recipient.
9 Multimedia...............
9.1
Gallery
A library links to the images (stored in "Photos") in phone or SD
card to multi-mark, set as wallpaper, power on/off display and
incoming call image or sent by MMS, Bluetooth.
9.2
Audio
Use this function to play audio files. Press
to play/pause the
audio player, short press or to last or next audio, in audio
player interface, press
and
to tune volume
9.3
Video
Use this funtion to play video files. Press
to play/pause
the video player, short press up or down direction key to tune
volume, press left and right direction key to last or next video.
10
9.4
DV
Use this funtion to make a video files. Press
record the video .
9.5
to start/pause
FM radio
Your phone is equipped with a radio. You can use the application
as a traditional radio with saved channels. In FM radio interface,
press
to play/pause the playing process of the current
channel, press
and
to tune volume. You can listen to it
while running other applications.
To use this feature you must plug in your headset, headset works
as antenna when connected to your phone
9.6
Internet
Access Wap options: Homepage, Bookmarks, Search or input
URL, Last wap address, Recent pages, Stored pages, Settings.
9.7
Facebook
Facebook and the f Logo are trademarks of Facebook, Inc., and
are used under license..
9.8
Twitter
witter and the T Logo are trademarks of Twitter, Inc., and are
used under license.
10 My Files....................
The phone provides a certain space for users to manage files and
support the memory card. The capacity of the memory card is
selectable. You can use the file manager to conveniently manage
various directories and files on the phone and the memory card.
11
11 Contacts...................
11.1 Consulting your contacts
You can access your call memory by pressing
screen, or press the
key and select the
from the idle
icon from the
Menu. In this menu, you will see all call contacts.
11.2 Adding a contact
• Select the menu New contact, then save it to your phone or
SIM card as you please.
12 Settings.....................
From the main menu, select the menu
and select the function
of your choice in order to customize your telephone: Phone
settings, Call settings,Display,Connections, Security, Regulatory
& safety, Bluetooth,Restore factory settings(1) etc.
13 Input mode
This mode allows you to type a text by choosing a letter or a
sequence of characters associated with a key. Press the key
several times until the desired letter is highlighted. When you
release the key the highlight character is inserted into the text.
(1)
Make the phone’s settings recover to its default value. End-user
data will be erased. Enter its default password 1234 to confirm to
restore and reboot.
12
Safety and use......................
We recommend that you read this chapter carefully before using
your phone. The manufacturer disclaims any liability for damage,
which may result as a consequence of improper use or use contrary
to the instructions contained herein.
• TRAFFIC SAFETY:
Given that studies show that using a phone while driving a vehicle
constitutes a real risk, even when the hands-free kit is used (car kit,
headset...), drivers are requested to refrain from using their phone
when the vehicle is not parked.
When driving, do not use your phone and headset to listen to music
or to the radio. Using a headset can be dangerous and forbidden
in some areas.
When switched on, your phone emits electromagnetic waves that
can interfere with the vehicle’s electronic systems such as ABS antilock brakes or airbags. To ensure that there is no problem:
- Do not place your phone on top of the dashboard or within an
airbag deployment area;
- Check with your car dealer or the car manufacturer to make sure
that the dashboard is adequately shielded from phone RF energy.
• CONDITIONS OF USE:
You are advised to switch off the phone from time to time to
optimize its performance.
Switch the phone off before boarding an aircraft.
Switch the phone off when you are in health care facilities, except
in designated areas. As with many other types of equipment now in
regular use, phones can interfere with other electrical or electronic
devices, or equipment using radio frequency.
Switch the phone off when you are near gas or flammable liquids.
Strictly obey all signs and instructions posted in a fuel depot, petrol
station, or chemical plant, or in any potentially explosive atmosphere.
When the phone is switched on, it should be kept at least 15 cm
from any medical device such as a pacemaker, a hearing aid, or an
insulin pump, etc.. In particular when using the phone, you should
hold it against the ear on the opposite side to the device, if any.
To avoid hearing impairment, pick up the call before holding your
phone to your ear. Also move the phone away from your ear while
using the "hands-free" mode because the amplified volume might
cause hearing damage.
Do not let children use the phone and/or play with the phone and
accessories without supervision.
13
If your phone has a removable cover, note that your phone may
contain substances that could create an allergic reaction.
If your phone is a unibody device, the back cover and battery are
not removable. If you disassemble your phone the warranty will not
apply. Disassembling the phone may damage the battery, and may
cause leakage of substances that could create an allergic reaction.
Always handle your phone with care and keep it in a clean and
dust-free place.
Do not allow your phone to be exposed to adverse weather
or environmental conditions (moisture, humidity, rain, infiltration
of liquids, dust, sea air, etc.). The manufacturer’s recommended
operating temperature range is 0°C (32°F) to +40°C (104°F).
At over 40°C (104°F) the legibility of the phone’s display may be
impaired, though this is temporary and not serious.
Do not open, dismantle, or attempt to repair your phone yourself.
Do not drop, throw, or bend your phone.
Do not use the phone if the glass made screen is damaged, cracked,
or broken to avoid any injury.
Do not paint it.
Use only batteries, battery chargers, and accessories which are
recommended by TCL Communication Ltd. and its affiliates and are
compatible with your phone model. TCL Communication Ltd. and its
affiliates disclaim any liability for damage caused by the use of other
chargers or batteries.
Remember to make backup copies or keep a written record of all
important information stored on your phone.
Some people may suffer epileptic seizures or blackouts when
exposed to flashing lights, or when playing video games. These
seizures or blackouts may occur even if a person never had a
previous seizure or blackout. If you have experienced seizures or
blackouts, or if you have a family history of such occurrences, please
consult your doctor before playing video games on your phone or
enabling a flashing-lights feature on your phone.
Parents should monitor their children’s use of video games or other
features that incorporate flashing lights on the phones. All persons
should discontinue use and consult a doctor if any of the following
symptoms occur: convulsion, eye or muscle twitching, loss of
awareness, involuntary movements, or
disorientation. To limit the likelihood of such symptoms, please take
the following safety precautions:
- Do not play or use a flashing-lights feature if you are tired or
need sleep;
- Take a minimum of a 15-minute break hourly;
- Play in a room in which all lights are on;
- Play at the farthest distance possible from the screen;
14
- If your hands, wrists, or arms become tired or sore while playing,
stop and rest for several hours before playing again;
- If you continue to have sore hands, wrists, or arms during or after
playing, stop the game and see a doctor.
When you play games on your phone, you may experience occasional
discomfort in your hands, arms, shoulders, neck, or other parts
of your body. Follow the instructions to avoid problems such
as tendinitis, carpal tunnel syndrome, or other musculoskeletal
disorders.
• PRIVACY:
Please note that you must respect the laws and regulations in
force in your jurisdiction or other jurisdiction(s) where you will use
your phone regarding taking photographs and recording sounds
with your phone. Pursuant to such laws and regulations, it may
be strictly forbidden to take photographs and/or to record the
voices of other people or any of their personal attributes, and
reproduce or distribute them, as this may be considered to be an
invasion of privacy. It is the user's sole responsibility to ensure
that prior authorizationhas been obtained, if necessary, in order to
record private or confidential conversations or take a photograph
of another person; the manufacturer, the seller or vendor of your
phone (including the carrier ) disclaim any liability which may result
from improper use of the phone.
• BATTERY:
Following air regulation, the battery of your product is not charged.
Please charge it first.
For non-unibody device:
Observe the following precautions for battery use:
- Do not attempt to open the battery (due to the risk of toxic fumes
and burns);
- Do not puncture, disassemble, or cause a short circuit in a battery;
- Do not burn or dispose of a used battery in household rubbish or
store it at temperatures above 60°C (140°F ).
Batteries must be disposed of in accordance with locally applicable
environmental regulations. Only use the battery for the purpose
for which it was designed. Never use damaged batteries or those
not recommended by TCL Communication Ltd. and/or its affiliates.
For unibody device:
Please note your phone is a unibody device, the back cover and
battery are not removable. Observe the following precautions:
- Do not attempt to open the back cover;
- Do not attempt to eject, replace, or open battery;
- Do not puncture the back cover of your phone;
15
- Do not burn or dispose of your phone in household rubbish or store
it at temperature above 60°C (140°F ).
Phone and battery as a unibody device must be disposed of in
accordance with locally applicable environmental regulations.
This symbol on your phone, the battery, and the
accessories means that these products must be taken to
collection points at the end of their life:
- Municipal waste disposal centers with specific bins for
these items of equipment;
- Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of
in the environment, so that their components can be reused.
This symbol on your phone, the battery, and the accessories means
that these products must be taken to collection points at the end
of their life:
- Municipal waste disposal centers with specific bins for these items
of equipment;
- Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of
in the environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge.
All products with this sign must be brought to these collection points.
In non-European Union jurisdictions:
Items of equipment with this symbol are not to be thrown into
ordinary bins if your jurisdiction or your region has suitable recycling
and collection facilities; instead they are to be taken to collection
points for them to be recycled.
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING
TO THE INSTRUCTIONS.
• CHARGERS:
Mains powered chargers will operate within the temperature range
of: 0°C (32°F) to 40°C (104°F).
The chargers designed for your phone meet the standard for safety
of information technology equipment and office equipment use.
They are also compliant with the ecodesign directive 2009/125/EC.
Due to different applicable electrical specifications, a charger you
purchased in one jurisdiction may not work in another jurisdiction.
They should be used for this purpose only.
16
Radio waves..........................
THIS MOBILE PHONE MEETS THE GOVERNMENT’S
REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.
Your phone is a radio transmitter and receiver. It is designed not
to exceed the limits for exposure to radio waves (radio frequency
electromagnetic fields) recommended by international guidelines. The
guidelines were developed by an independent scientific organization
(ICNIRP) and include a substantial safety margin designed to assure
the safety of all persons, regardless of age and health.
The exposure standard for mobile phones employs a unit of
measurement known as the Specific Absorption Rate, or SAR.
The SAR limit set by public authorities such as the Federal
Communications Commission of the US Government (FCC), or by
Industry Canada, is 1.6 W/kg averaged over 1 gram of body tissue.
Tests for SAR are conducted using standard operating positions with
the mobile phone transmitting at its highest certified power level in
all tested frequency bands.
Although the SAR is determined at the highest certified power level,
the actual SAR level of the mobile phone while operating can be
well below the maximum value. This is because the mobile phone is
designed to operate at multiple power levels so as to use only the
power required to reach the network. In general, the closer you are
to a wireless base station antenna, the lower the power output of
the mobile phone.
Before a mobile phone model is available for sale to the public,
compliance with national regulations and standards must be shown.
The highest SAR value for this model mobile phone when tested
is 0.93 W/kg for use at the ear and 1.05 W/kg and for use close
to the body.
While there may be differences between the SAR levels of various
mobile phones and at various positions, they all meet the government
requirement for RF exposure. For body-worn operation, the mobile
phone meets FCC RF exposure guidelines provided that it is used
with a non-metallic accessory with the handset at least 10 mm from
the body. Use of other accessories may not ensure compliance with
FCC RF exposure guidelines.
Additional information on SAR can be found on the Cellular
Telecommunications & Internet Association (CTIA) Web site: http://
www.phonefacts.net
17
The World Health Organization (WHO) considers that present
scientific information does not indicate the need for any special
precautions for use of mobile phones. If individuals are concerned,
they might choose to limit their own or their children’s RF exposure
by limiting the length of calls, or using “hands-free” devices to keep
mobile phones away from the head and body. (fact sheet n°193).
Additional WHO information about electromagnetic fields and
public health are available on the following website: http://www.
who.int/peh-emf.
Note: This equipment has been tested and found to comply with
the limits for a Class B digital device pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there
is no guarantee that interference to radio or television reception,
which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more
of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
- Consult the dealer or an experienced radio/ TV technician for
help. Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment.
For the receiver devices associated with the operation of a licensed
radio service (e.g. FM broadcast), they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the condition that this device does not cause harmful
interference.
For other devices, they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
(1) this device may not cause harmful interference
(2) this device must accept any interference received, including
interference that may cause undesired operation.
Your mobile phone is equipped with a built-in antenna. For optimal
operation, you should avoid touching it or degrading it.
18
As mobile devices offer a range of functions, they can be used in
positions other than against your ear. In such circumstances the
device will be compliant with the guidelines when used with headset
or USB data cable. If you are using another accessory ensure that
whatever product is used is free of any metal and that it positions the
mobile phone at least 10 mm away from the body.
FCC ID: 2ACCJB104
Please note by using the device some of your personal data may
be shared. It is under your own responsibility to protect your own
personal data and not to share it with any unauthorized or third
party devices. For products with Wi-Fi features, only connect to
trusted Wi-Fi networks. Also, when using your product as a hotspot
(where available), ensure your network security. These precautions
will help prevent unauthorized access to your phone. Your product
can store personal information in various locations including a SIM
card, memory card, and built-in memory. Be sure to remove or clear
all personal information before you recycle, return, or give away
your product. Choose your apps and updates carefully, and install
from trusted sources only. Some apps can impact your product’s
performance and/or have access to private information including
account details, call data, location details, and network resources.
Note that any data shared with TCL Communication Ltd. is stored
in accordance with applicable data protection legislation. For these
purposes TCL Communication Ltd. implements and maintains
appropriate technical and organizational measures to protect
all personal data, for example, against unauthorized or unlawful
processing and accidental loss or destruction of or damage to such
personal data whereby the measures shall provide a level of security
that is appropriate having regard to
- The technical possibilities available;
- The costs for implementing the measures;
- The risks involved with the processing of the personal data, and;
- The sensitivity of the personal data processed.
You can access, review, and edit your personal information at any
time by logging into your user account, visiting your user profile or
by contacting us directly. Should you require us to edit or delete your
personal data, we may ask you to provide us with evidence of your
identity before we can act on your request.
19
Licenses..................................
microSD Logo is a trademark.
The Bluetooth word mark and logos are owned by the
Bluetooth SIG, Inc. and any use of such marks by TCL
Communication Ltd. and its affiliates is under license.
Other trademarks and trade names are those of their
respective owners.
alcatel 2053 Bluetooth Declaration ID D023491
20
General information............
• Website: www.alcatelonetouch.us
• Facebook: http://www.facebook.com/alcatelonetouchusa /
www.facebook.com/alcatelonetouchcanada
• Twitter: http://www.twitter.com/alcatelonetouch
• Hot Line Number: In the United States, call 855-368-0829 for
technical support. In Canada, call 855-844-6058 for technical
support.
On our Website, you will find our FAQ (Frequently Asked Questions)
section. You can also contact us by e-mail to ask any questions you
may have.
An electronic version of this user guide is available in English
and other languages according to availability on our server:
www.alcatelonetouch.us
Your telephone is a transceiver that operates on GSM networks in
quad-band (850/900/1800/1900 MHz)
Protection against theft(1)
Your phone is identified by an IMEI (phone serial number) shown
on the packaging label and in the phone’s memory. We recommend
that you note the number the first time you use your phone by
entering * # 0 6 # and keep it in a safe place. It may be requested by
the police or your carrier if your phone is stolen. This number allows
your phone to be blocked preventing a third person from using it,
even with a different SIM card.
Disclaimer
There may be certain differences between the user manual
description and the phone’s operation, depending on the software
release of your phone or specific carrier services.
TCL Communication shall not be held legally responsible for such
differences, if any, nor for their potential consequences, which
responsibility shall be borne by the carrier exclusively.
(1)
21
Contact your service provider to check service availability.
Warranty................................
TCL Communication Ltd. warrants to the original retail purchaser of
this wireless device that should this product or part thereof during
normal consumer usage and condition be proven to be defective
in material or workmanship that results in product failure within
the first twelve (12) months from the date of purchase as shown
on your original sales receipt from an authorized sales agent. Such
defect(s) will be repaired or replaced (with new or rebuilt parts) at the
company’s option without charge for parts or labor directly related
to the defect(s).
Batteries, power adapters, and other accessories sold as in box
items are also warranted against defects and workmanship that
results in product failure within the first six (6) months period from
the date of purchase as shown on your original sales receipt. Such
defect(s) will be repaired or replaced (with new or rebuilt parts) at the
company’s option without charge for parts or labor directly related
to the defect(s).
The limited warranty for your wireless device will be voided if any of
the following conditions occur:
• N
 on-compliance with the instructions for use or installation,
or with technical and safety standards applicable in the
geographical area where your phone is used;
• 
Connection to any equipment not supplied or not
recommended by TCL Communication Ltd.;
• Modification or repair performed by individuals not authorized
by TCL Communication Ltd. or its affiliates;
• Changes to the device operating system by the user or third
party applications;
• Acts of god such as inclement weather, lightning, power surges,
fire, humidity, infiltration of liquids or foods, chemical products,
download of files, crash, high voltage, corrosion, oxidation;
• Removal or altering of the wireless device’s event labels or
serial numbers (IMEI);
• Damage from exposure to water or other liquids, moisture,
humidity, excessive temperatures or extreme environmental
conditions, sand, excess dust and any condition outside the
operating guidelines;
• Defects in appearance, cosmetic, decorative or structural items
such as framing and non-operative parts;
• Damage as result of physical abuse regardless of cause.
22
There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your jurisdiction. In no event shall TCL Communication
Ltd. or any of its affiliates be liable for incidental or consequential
damages of any nature whatsoever, including but not limited to
commercial loss, to the full extent those damages can be disclaimed
by law. Some states do not allow the exclusion or limitation of
incidental or consequential damages, or limitation of the duration
of implied warranties, so the preceding limitations or exclusions may
not apply to you.
How to obtain Support: In United States please call, (855) 368-0829
or go to www.alcatelonetouch.us for technical support. In Canada
please call, (855) 844-6058 or go to www.alcatelonetouch.ca for
technical support. We have placed many self-help tools that may
help you to isolate the problem and eliminate the need to send your
wireless device in for service. In the case that your wireless device is
no longer covered by this limited warranty due to time or condition,
you may utilize our out of warranty repair options.
How to obtain Hardware Service within the terms of this warranty:
Create a user profile (alcatel.finetw.com) and then create an RMA
for the defective device. Ship the device with a copy of the original
proof of purchase (e.g. original copy of the dated bill of sale, invoice)
with the owner’s return address (No PO Boxes accepted), wireless
carrier’s name, alternate daytime phone number, and email address
with a complete problem description. Only ship the device. Do not
ship the SIM card, memory cards, or any other accessories such
as the power adapter. You must properly package and ship the
wireless device to the repair center. TCL Communication Ltd. is not
responsible for devices that do not arrive at the service center or are
damaged in transit. Insurance is recommended with proof of delivery.
Upon receipt, the service center will verify the warranty conditions,
repair, and return your device to the address provided in the RMA.
Check the warranty repair status by going online with the RMA
number on web portal.
Troubleshooting...................
Before contacting the service center, you are advised to follow
the instructions below:
• You are advised to fully charge (
) the battery for optimal
operation.
23
• Avoid storing large amounts of data in your phone as this may
affect its performance.
• You can reset by long pressing the UP key and the power on/
off key under power off  mode. ALL User phone data: contacts,
messages and files will be lost permanently. It is strongly
advised to fully back up the phone data and profile before
doing formatting.
and carry out the following checks:
My phone can't be switched on or is frozen
• Check the battery contacts, remove and reinstall your battery,
then turn your phone on
• Check the battery power level, charge for at least 20 minutes
• If it still does not work, please reset the phone using the power
key and the UP key.
My phone has not responded for several minutes
• Remove the battery and re-insert it, then restart the phone
• If it still does not work, please reset the phone using the power
key and the # key
My phone turns off by itself
• Make sure power off key is not mis-contacted
• Check the battery charge level
• If it still does not work, please reset the phone using the power
key and the UP key.
My phone can't charge properly
• Make sure you are using an Alcatel battery and the charger
from the box
• Clean the battery contact if it’s dirty
• Make sure your battery is inserted properly before plugging
in the charger
• Make sure that your battery is not completely discharged; if
the battery power is empty for a long time, it may take around
• 20 minutes to display the battery charger indicator on the
screen
• Make sure charging is carried out under normal conditions
(0°C to +40°C)
• When abroad, check that the voltage input is compatible
My phone can't connect to a network or “No service” is
displayed
• Try connecting in another location
• Verify the network coverage with your carrier
• Check with your carrier that your SIM card is valid
24
• Try selecting the available network(s) manually
• Try connecting at a later time if the network is overloaded
Invalid SIM card
Make sure the SIM card has been correctly inserted
• Make sure the chip on your SIM card is not damaged or
scratched
• Make sure the service of your SIM card is available
Unable to make outgoing calls
• Make sure you have dialed a valid number and press the
key
• For international calls, check the country and area codes
• Make sure your phone is connected to a network, and the
network is not overloaded or unavailable
• Check your subscription status with your carrier (credit, SIM
card valid, etc.)
• Make sure you have not barred outgoing calls
• Make sure that your phone is not in flight mode
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a
network (check for overloaded or unavailable network)
• Check your subscription status with your carrier (credit, SIM
card valid, etc.)
• Make sure you have not forwarded incoming calls
• Make sure that you have not barred certain calls
• Make sure that your phone is not in flight mode
The caller’s name/number does not appear when a call is
received
• Check that you have subscribed to this service with your carrier
• Your caller has concealed his/her name or number
I can't find my contacts
• Make sure your SIM card is not broken
• Make sure your SIM card is inserted properly
• Import all contacts stored in SIM card to phone
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the
volume key
• Check the network strength
• Make sure that the receiver, connector or speaker on your
phone is clean
I am unable to use the features described in the manual
• Check with your carrier to make sure that your subscription
includes this service
25
• Make sure this feature does not require an Alcatel accessory
• When I select a number from my contacts, the number can't
be dialed
• Make sure that you have correctly recorded the number in
your file
• Make sure that you have inputted the country prefix when
calling a foreign country
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete some
files from your SIM card or save the files in the phone contacts
• My callers are unable to leave messages on my voicemail
• Contact your network carrier to check service availability
I can't access my voicemail
• Make sure your carrier ’s voicemail number is correctly entered
in "Messages/Voice mail server"
• Try later if the network is busy
The flickering
icon is displayed on my standby screen
• You have saved too many short messages on your SIM card;
delete some
SIM card PUK locked
• Contact your network carrier to obtain the PUK code (Personal
Unblocking Key)
The phone can't be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible
to other users
• Make sure that the two phones are within Bluetooth’s
detection range
How to make your battery last longer
• Make sure you follow the complete charge time (minimum
3 hours)
• After a partial charge, the battery level indicator may not be
exact. Wait for at least 20 minutes after removing the charger
to obtain an exact indication
• Adjust the brightness of screen as appropriate
• Deactivate Bluetooth when not in use
26
Alcatel is a trademark of
Nokia and is used under license by
TCL Communication Ltd.
© Copyright 2018 TCL Communication Ltd
All rights reserved
TCL Communication Ltd. reserves the right to alter
material or technical specification
without prior notice
27

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