TCL Communication BT02 Tablet PC User Manual Safety

TCL Communication Ltd. Tablet PC Safety

Contents

User Manual (Safety)

1
CJD1JAALZAAA
Printed in China
Safety and Warranty
Information
This device meets applicable national
SAR limits of 1.6 W/kg. SAR values
can be found on page 8 of this user
guide. Note that the product may be
transmitting even if you are not using it.
To prevent possible hearing damage,
do not listen at high volume levels for
long periods. Exercise caution when
holding your device near your ear
while the loudspeaker is in use.
The tablet contains magnets which
may interfere with other devices
and items (such as credit card,
pacemakers, defibrillators, etc.).
Please maintain at least 15 cm of
separation between your tablet and the
devices/items mentioned above.
www.sar-tick.com
9024O
2
Safety information
We recommend that you read this chapter carefully before
using your device. The manufacturer disclaims any liability for
damage, which may result as a consequence of improper use
or use contrary to the instructions contained here.
•TRAFFIC SAFETY
Given that studies show that using a device while driving a
vehicle constitutes a real risk, even when the hands-free kit is
used (car kit, headset...), drivers are requested to refrain from
using their device when the vehicle is not parked.
When driving, do not use your device or headphones to
listen to music. Using a headphones can be dangerous and
forbidden in some areas. When switched on, your device
emits electromagnetic waves that can interfere with the
vehicle’s electronic systems such as ABS anti-lock brakes or
airbags. To ensure that there is no problem:
- do not place your device on top of the dashboard or within
an airbag deployment area,
- check with your car dealer or the car manufacturer to make
sure that the dashboard is adequately shielded from device
RF energy.
•CONDITIONS OF USE
You are advised to switch off the device from time to time to
optimize its performance.
The product shall only be connected to a USB interface of
version USB2.0 or 1.1.
Switch the device off before boarding an aircraft.
Switch the device off when you are in healthcare facilities,
except in designated areas. As with many other types of
equipment now in regular use, these devices can interfere
with other electrical or electronic devices, or equipment using
radio frequencies.
Switch the device off when you are near gas or flammable
liquids. Strictly obey all signs and instructions posted in a fuel
depot, petrol station, or chemical plant, or in any potentially
explosive atmosphere.
When the device is switched on, it should be kept at least 15
cm from any medical device such as a pacemaker, a hearing
aid or insulin pump, etc. In particular when using the device,
you should hold it against the ear on the opposite side to the
device, if any.
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To avoid hearing impairment, move the device away from your
ear while using the "hands-free" mode because the amplified
volume might cause hearing damage.
Do not let children use the device and/or play with the device
and accessories without supervision.
Please note that your device is a unibody device, the back
cover and battery are not removable. Do not attempt to
disassemble your device. If you disassemble your device the
warranty will not apply. Also, disassembling the device may
damage the battery, and may cause leakage of substances
that could create an allergic reaction.
Always handle your device with care and keep it in a clean
and dust-free place.
Do not allow your device to be exposed to adverse weather
or environmental conditions (moisture, humidity, rain,
infiltration of liquids, dust, sea air, etc.). The manufacturer's
recommended operating temperature range is -0°C to +45°C.
At over 45°C the legibility of the device’s display may be
impaired, though this is temporary and not serious.
Do not open, dismantle or attempt to repair your device
yourself.
Do not drop, throw or bend your device.
Do not use the device if the glass made screen is damaged,
cracked or broken to avoid any injury.
Do not paint it.
Use only batteries, chargers and accessories which
are recommended by TCL Communication Ltd. and its
affiliates and are compatible with your device model. TCL
Communication Ltd. and its affiliates disclaim any liability for
damage caused by the use of other chargers or accessories.
Remember to make back-up copies or keep a written record of
all important information stored in your device.
Some people may suffer epileptic seizures or blackouts when
playing video games. These seizures or blackouts may occur
even if a person never had a previous seizure or blackout. If
you have experienced seizures or blackouts, or if you have a
family history of such occurrences, please consult your doctor
before playing video games on your device.
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Parents should monitor their children’s use of video games
on the device. All persons should discontinue use and consult
a doctor if any of the following symptoms occur: convulsion,
eye or muscle twitching, loss of awareness, involuntary
movements, or disorientation. To limit the likelihood of such
symptoms, please take the following safety precautions:
- Take a minimum of a 15-minute break hourly.
- Play in a room in which all lights are on.
- Play at the farthest distance possible from the screen.
- If your hands, wrists, or arms become tired or sore while
playing, stop and rest for several hours before playing
again.
- If you continue to have sore hands, wrists, or arms during
or after playing, stop the game and see a doctor.
When you play games on your device, you may experience
occasional discomfort in your hands, arms, shoulders, neck,
or other parts of your body. Follow the instructions to avoid
problems such as tendinitis, carpal tunnel syndrome, or other
musculoskeletal disorders.
•PRIVACY
Please note that you must respect the laws and regulations
in force in your jurisdiction or other jurisdiction(s) where
you will use your device regarding taking photographs and
recording sounds with your device. Pursuant to such laws and
regulations, it may be strictly forbidden to take photographs
and/or to record the voices of other people or any of their
personal attributes, and duplicate or distribute them, as this
may be considered to be an invasion of privacy. It is the
user's sole responsibility to ensure that prior authorization be
obtained, if necessary, in order to record private or confidential
conversations or take a photograph of another person; the
manufacturer, the seller or vendor of your device (including
the operator) disclaim any liability which may result from the
improper use of the device.
5
Please note that by using the device some of your personal
data may be shared with the main device. It is under your
own responsibility to protect your own personal data and not
share it with any unauthorized devices or third party devices
connected to yours. For products with Wi-Fi features, only
connect to trusted Wi-Fi networks. Also, when using your
product as a hotspot (where available), use network security.
These precautions will help prevent unauthorized access to
your device. Your product can store personal information in
various locations including a SIM card, memory card, and
built-in memory. Be sure to remove or clear all personal
information before you recycle, return, or give away your
product. Choose your apps and updates carefully, and
install from trusted sources only. Some apps can impact
your product’s performance and/or have access to private
information including account details, call data, location details
and network resources.
Note that any data shared with TCL Communication Ltd.
is stored in accordance with applicable data protection
legislation. For these purposes, TCL Communication
Ltd. implements and maintains appropriate technical and
organizational measures to protect all personal data, for
example against unauthorized or unlawful processing and
accidental loss or destruction of or damage to such personal
data whereby the measures shall provide a level of security
that is appropriate having regard to
(i) the technical possibilities available,
(ii) the costs for implementing the measures,
(iii) the risks involved with the processing of the personal
data, and
(iv) the sensitivity of the personal data processed.
You can access, review, and edit your personal information
at any time by logging into your user account, visiting your
user profile, or by contacting us directly. Should you require
us to edit or delete your personal data, we may ask you to
provide us with evidence of your identity before we can act
on your request.
•BATTERY
Following new air regulation, the battery of your product is not
charged. Please charge it first.
Please note your tablet is a unibody device, the back
cover and battery are not removable. Observe the following
precautions for battery use:
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- Do not attempt to open the back cover and replace the
inner rechargeable Li-polymer battery. Please contact the
dealer to replace it.
- Do not attempt to eject, replace, or open battery.
- Do not puncture the back cover of your device.
- Do not burn or dispose of your device in household
garbage or store it at temperature above 50°C.
- Dispose of used batteries according to the instructions
This symbol on your device, the battery, and the
accessories means that these products must be
taken to collection points at the end of their life:
- Municipal waste disposal centers with specific
bins for these items of equipment.
- Collection bins at points of sale.
They will then be recycled, preventing substances being
disposed of in the environment, so that their components
can be reused.
In European Union countries:
These collection points are accessible free of charge.
All products with this sign must be brought to these
collection points.
In non-European Union jurisdictions:
Items of equipment with this symbol are not to be thrown into
ordinary bins if your jurisdiction or your region has suitable
recycling and collection facilities; instead they are to be
taken to collection points for them to be recycled.
•CHARGERS
Chargers will operate within the temperature range of: 0°C
to 40°C.
The chargers designed for your device meet with the
standard for safety of information technology equipment and
office equipment use. They are also compliant to the eco
design directive 2009/125/EC. Due to different applicable
electrical specifications, a charger you purchased in one
jurisdiction may not work in another jurisdiction. They should
be used for this purpose only.
The charger shall be installed near the device and shall be
easily accessible.
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•Federal Communications Commission (FCC)
Declaration of Conformity
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this
device must accept any interference received, including
interference that may cause undesired operation.
This device has been tested and found to comply with
the limits for a Class B digital , pursuant to Part 15 of
the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and
can radiated radio frequency energy and, if not installed
and used in accordance with the instructions, may cause
harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a
particular installation If this equipment does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more
of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and
receiver.
- Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician
for help.
FCC Caution:
Changes or modifications not expressly approved by the
party responsible for compliance could void the user‘s
authority to operate the equipment.
FCC RF Exposure Information (SAR):
This device is designed and manufactured not to exceed
the emission limits for exposure to radio frequency (RF)
energy set by the Federal Communications Commission of
the United States.
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Although the SAR is determined at the highest certified
power level, the actual SAR level of the device while
operating can be well below the maximum value. This is
because the device is designed to operate at multiple power
levels so as to use only the power required to reach the
network. In general, the closer you are to a wireless base
station antenna, the lower the power output.
The exposure standard for wireless devices employs a unit
of measurement known as the Specific Absorption Rate, or
SAR. The SAR limit set by the FCC is 1.6W/kg.
Tests for SAR are conducted using standard operating
positions accepted by the FCC with the device transmitting
at its highest certified power level in all tested frequency
bands.
The FCC has granted an Equipment Authorization for
this model device with all reported SAR levels evaluated
as in compliance with the FCC RF exposure guidelines.
SAR information on this model device is on file with the
FCC and can be found under the Display Grant section
of HYPERLINK "http://www.fcc.gov/oet/ea/fccid" www.fcc.
gov/oet/ea/fccid after searching on FCC ID: 2ACCJBT02
For this device, the highest reported SAR value for usage
near the body is:
Maximum SAR for this model and conditions under which
it was recorded:
9024O (Body) 1.37 W/kg
During use, the actual SAR values for this device are usually
well below the values stated above. This is because, for
purposes of system efficiency and to minimize interference
on the network, the operating power of your device is
automatically decreased when full power is not needed.
The lower the power output of the device, the lower its
SAR value.
To meet RF exposure guidelines during body-worn
operation, the device should be positioned at least this
distance away from the body.
If you are not using an approved accessory ensure that
whatever product is used is free of any metal and that it
positions the device the indicated distance away from the
body.
9
Organizations such as the World Health Organization and
the US Food and Drug Administration have suggested that
if people are concerned and want to reduce their exposure
they could use a hands-free accessory to keep the wireless
device away from the head or body during use, or reduce the
amount of time spent on the device
•ISEDC Notice
This device complies with Innovation, Science and
Economic Development Canada (ISEDC) license-exempt
RSS standard(s). Operation is subject to the following two
conditions:
(1) this device may not cause interference, and
(2) this device must accept any interference, including
interference that may cause undesired operation of the
device.
Le présent appareil est conforme aux CNR d'Innovation,
Sciences et Développement économique Canada (ISEDC)
applicables aux appareils radio exempts de licence.
L'exploitation est autorisée aux deux conditions suivantes:
(1) l'appareil ne doit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est
susceptible d'en
This Class B digital apparatus complies with Canadian
ICES-003.
Cet appareil numérique de la classe B est conforme à la
norme NMB-003 du Canada.
IC: 9238A-0077
•ISEDC Radiation Exposure Statement
This EUT is compliance with SAR for general population/
uncontrolled exposure limits in ISEDC RSS-102 and had
been tested in accordance with the measurement methods
and procedures specified in IEEE 1528 and IEC 62209.
This device and its antenna(s) must not be co-located
or operating in conjunction with any other antenna or
transmitter.
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Cet appareil est conforme aux limites d'exposition DAS
incontrôlée pour la population générale de la norme CNR-
102 d'Innovation, Sciences et Développement économique
Canada (ISEDC) et a été testé en conformité avec les
méthodes de mesure et procédures spécifiées dans IEEE
1528 et IEC 62209.
Cet appareil et sa ou ses antennes ne doivent pas être
co-localisés ou fonctionner en conjonction avec tout autre
antenne ou transmetteur.
Caution:
(i) the device for operation in the band 5150-5250 MHz
is only for indoor use to reduce the potential for harmful
interference to co-channel mobile satellite systems;
(ii) the maximum antenna gain permitted for devices in the
bands 5250-5350 MHz shall be such that the equipment still
complies with the e.i.r.p. limit;
(iii) the maximum antenna gain permitted for devices in the
band 5725-5850 MHz shall be such that the equipment still
complies with the e.i.r.p. limits specified for point-to-point
and non-point to-point operation as appropriate; and
(iv) Users should also be advised that high-power radars
are allocated as primary users (i.e. priority users) of the
bands 5250-5350 MHz and 5650-5850 MHz and that these
radars could cause interference and/or damage to LE-LAN
devices.
Avertissement:
(i) les dispositifs fonctionnant dans la bande 5150-5250 MHz
sont réservés uniquement pour une utilisation à l’intérieur
afin de réduire les risques de brouillage préjudiciable aux
systèmes de satellites mobiles utilisant les mêmes canaux;
(ii) le gain maximal d'antenne permis pour les dispositifs
utilisant les bandes de 5250 à 5 350 MHz doit être conforme
à la limite de la p.i.r.e;
(iii) le gain maximal d'antenne permis (pour les dispositifs
utilisant la bande de 5 725 à 5 850 MHz) doit être conforme à
la limite de la p.i.r.e. spécifiée pour l'exploitation point à point
et l’exploitation non point à point, selon le cas;
(iv) De plus, les utilisateurs devraient aussi être avisés que
les utilisateurs de radars de haute puissance sont désignés
utilisateurs principaux (c.-à-d., qu’ils ont la priorité) pour
les bandes 5250-5350 MHz et 5650-5850 MHz et que ces
radars pourraient causer du brouillage et/ou des dommages
aux dispositifs LAN-EL.
Indoor use
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(i) the device for operation in the band 5150-5250 MHz
is only for indoor use to reduce the potential for harmful
interference to co-channel mobile satellite systems;
Avertissement:
(i) les dispositifs fonctionnant dans la bande 5150-5250 MHz
sont réservés uniquement pour une utilisation à l’intérieur
afin de réduire les risques de brouillage préjudiciable aux
systèmes de satellites mobiles utilisant les mêmes canaux;
•LICENCES
microSD Logo is a trademark.
The Bluetooth word mark and logos are owned by
the Bluetooth SIG,
Inc. and any use of such marks by TCL
Communication Ltd. and its affiliates are under
license. Other trademarks and trade names are
those of their respective owners.
9024O Bluetooth DID D034093
The Wi-Fi Logo is a certification mark of the
Wi-Fi Alliance.
Your device uses non-harmonized frequency and
is intended for use in all European countries.
The WLAN can be operated in the EU without
restriction indoors, but cannot be operated
outdoors in France.
Google, the Google logo, Android, the Android logo, Google
Search™, Google Maps™, Gmail™, YouTube, Google Play
Store, Google Latitude™ and Hangouts™ are trademarks
of Google Inc.
The Android robot is reproduced or modified from work
created and shared by Google and used according to terms
described in the Creative Commons 3.0 Attribution License
(the text will show when you long press Google legal in
Settings > About Tablet > Legal information) (1).
(1) It may not be available according to the countries.
12
General information
•Internet address: www.alcatelonetouch.ca
•Hotline Number: In United States please call, (855)
368-0829 for technical support. In Canada please call,
(855) 844-6058 for technical support.
•Manufacturer: TCL Communication Ltd.
On our website, you will find our FAQ (Frequently Asked
Questions) section. You can also contact us by e-mail to ask
any questions you may have.
An electronic version of this user guide is available in English
and other languages according to availability on our server:
www.alcatelonetouch.ca
Your device is a transceiver that operates on Wi-Fi with
2.4GHz and 5GHz, Bluetooth with 2.4GHz.
Company Address:
5/F, Building 22E, 22 Science Park East Avenue, Hong
Kong Science Park, Shatin, NT, Hong Kong
Battery Recycling (USA & Canada):
Alcatel partners with Call2Recycle® to offer a
safe and convenient battery recycling program.
For more information on our Battery Recycling Program, please
visit the USA and Canada website at www.alcatelonetouch.
us/battery-recycling and www.alcatelonetouch.ca/battery-
recycling
Disclaimer
There may be certain differences between the user manual
description and the device’s operation, depending on the
software release of your device or specific operator services.
This device may contain materials, including applications
and software in executable or source code form, which is
submitted by third parties for inclusion in this device ("Third
Party Materials").
13
All third party materials in this device are provided "as is",
without warranty of any kind, whether express or implied,
including the implied warranties of merchantability, fitness
for a particular purpose or use/third party application,
interoperability with other materials or applications of the
purchaser and non-infringement of copyright.
The purchaser undertakes that TCL Communication has
complied with all quality obligations incumbent upon it as a
manufacturer of mobile devices and devices in complying
with Intellectual Property rights. TCL Communication will at
no stage be responsible for the inability or failure of the Third
Party Materials to operate on this device or in interaction with
any other devices of the purchaser. To the maximum extent
permitted by law, TCL Communication disclaims all liability for
any claims, demands, suits or actions, and more specifically
– but not limited to – tort law actions, under any theory of
liability, arising out of the use, by whatever means, or attempts
to use, such Third Party Materials. Moreover, the present
Third Party Materials, which are provided free of charge by
TCL Communication, may be subject to paid updates and
upgrades in the future; TCL Communication waives any
responsibility regarding such additional costs, which shall
be borne exclusively by the purchaser. The availability of the
applications may vary depending on the countries and the
operators where the device is used; in no event shall the list of
possible applications and software provided with the devices
be considered as an undertaking from TCL Communication;
it shall remain merely as information for the purchaser.
Therefore, TCL Communication shall not be held responsible
for the lack of availability of one or more applications wished
for by the purchaser, as its availability depends on the country
and the operator of the purchaser. TCL Communication
reserves the right at any time to add or remove Third
Party Materials from its devices without prior notice; in no
event shall TCL Communication be held responsible by the
purchaser for any consequences that such removal may have
on the purchaser regarding the use or attempt to use such
applications and Third Party Materials.
Accessory
◆  Charger, 5.0VDC/2.0A
◆  USB cable, 5pins micro-USB
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Warranty
Your device is warranted against any defect or malfunctioning
which may occur in conditions of normal use during the
warranty period of twenty-four (24) months (1) from the date of
purchase as shown on your original invoice.
Batteries(2) and accessories sold with your device are also
warranted against any defect which may occur during the first
twenty-four (24) months (1) from the date of purchase as shown
on your original invoice.
In case of any defect of your device which prevents you from
normal use thereof, you must immediately inform your vendor
and present your device with your proof of purchase.
If the defect is confirmed, your device or part thereof will be
either replaced or repaired, as appropriate. Repaired device
and accessories are entitled to a 30 days warranty for the
same defect. Repair or replacement may be carried out using
reconditioned components offering equivalent functionality.
This warranty covers the cost of parts and labor but excludes
any other costs.
This warranty shall not apply to defects to your device and/or
accessory due to (without any limitation):
1) Non-compliance with the instructions for use or installation,
or with technical and safety standards applicable in the
geographical area where your device is used;
2) Connection to any equipment not supplied or not
recommended by TCL Communication Ltd. ;
(1) The warranty period may vary depending on your country.
(2) The life of a rechargeable mobile device battery in terms
of conversation time standby time, and total service
life, will depend on the conditions of use and network
configuration. Batteries being considered expendable
supplies, the specifications state that you should obtain
optimal performance for your device during the first six
months after purchase and for approximately 200 more
recharges.
15
3) Modification or repair performed by individuals not
authorized by TCL Communication Ltd. or its affiliates or
your vendor;
4) Modification, adjustment or alteration of software or
hardware performed by individuals not authorized by TCL
Communication Ltd. ;
5) Inclement weather, lightning, fire, humidity, infiltration of
liquids or foods, chemical products, download of files,
crash, high voltage, corrosion, oxidation…
Your device will not be repaired in case labels or serial
numbers (IMEI/SN)have been removed or altered.
There are no express warranties, whether written, oral
or implied, other than this printed limited warranty or the
mandatory warranty provided by your country or jurisdiction.
In no event shall TCL Communication Ltd. or any of its
affiliates be liable for indirect, incidental or consequential
damages of any nature whatsoever,including but not limited
commercial or financial loss or damage,loss of data or loss
of image to the full extent those damages can be disclaimed
by law.
Some countries/states do not allow the exclusion or limitation
of indirect, incidental or consequential damages, or limitation
of the duration of implied warranties, so the preceding
limitations or exclusions may not apply to you.
Electronic Recycling
For more information on Electronic Recycling, please:
1) Visit alcatel Electronic Recycling Program website at
http://www.alcatelonetouch.us/Electronic-Recycling-
Program-Accessibility-and-Compliance/b/11522543011,
or
2) Call alcatel US Customer Support at 1-855-368-0829.
16
Troubleshooting
Before contacting the service centre, you are advised to
follow the instructions below:
• You are advised to fully charge ( ) the battery for
optimal operation.
• Avoid storing large amounts of data in your tablet as this
may affect its performance.
• Use Factory data reset and the upgrade tool to perform
tablet formatting or software upgrading. All user tablet
data: contacts, photos, and files, downloaded applications
will be lost permanently. It is strongly advised to fully back
up the tablet data and profile before doing formatting
and upgrading.
Please pay attention that after Factory data reset is
performed you may be requested to enter Google account
credentials(1) that were used on this device before Factory
reset. Otherwise you will not be able to use the device.
If you don’t remember your Google account credentials
please complete Google account recovery procedure. In
case you don’t succeed in it
• Please apply to authorized repair center, but remember
that it will not be regarded as warranty case.
My tablet cannot be switched on or is frozen
• When the tablet cannot be switched on, charge for at least
20 minutes to ensure the minimum battery power needed,
then try to switch on again.
• When the tablet falls into a loop during power on-off
animation and the user interface cannot be accessed,
press the Power key to Pop up the options, then long
press "Power Off" to enter Safe Mode. This eliminates any
abnormal OS booting issues caused by 3rd party APKs.
My tablet has not responded for several minutes
• Restart your tablet by long pressing the Power key for
about 10 seconds.
My tablet turns off by itself
• Check that your screen is locked when you are not using
your tablet, and make sure the Power key is not mis-
contacted due to unlocked screen.
• Check the battery charge level.
(1) Applicable for Android OS versions starting from 5.1.
17
My tablet can’t charge properly
• Make sure that your battery is not completely discharged;
if the battery power is empty for a long time, it may take
around 20 minutes to display the battery charger indicator
on the screen.
• Make sure charging is carried out under normal conditions
(0°C to +40°C).
• When abroad, check that the voltage input is compatible.
My tablet can’t connect to the Internet
• Check your tablet’s Internet connection settings.
• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location.
I am unable to use the features described in the manual
• Check with your operator to make sure that your
subscription includes this service.
• Make sure this feature does not require an Alcatel
accessory.
I am unable to connect my tablet to my computer
• Install Alcatel Centre.
• Check that your USB driver is installed properly.
• Check that you have marked the checkbox of USB
debugging. To access this function, touch Settings\About
tablet, then touch Build number for 7 times. Now you may
touch Settings\Developer options\USB debugging.
• Check that your computer meets the requirements for
Alcatel Centre Installation.
• Make sure that you’re using the right cable from the box.
I am unable to download new files
• Make sure there is sufficient tablet memory for your
download.
• Check your subscription status with your operator.
The tablet cannot be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your tablet is
visible to other users.
• Make sure that the two tablets are within Bluetooth’s
detection range.
18
How to make your battery last longer
• Make sure you follow the complete charge time (minimum
2.5 hours).
• After a partial charge, the battery level indicator may not
be exact. Wait for at least 20 minutes after removing the
charger to obtain an exact indication.
• Adjust the brightness of screen as appropriate.
• Extend the email auto-check interval for as long as
possible.
• Update news and weather information on manual
demand, or increase their auto-check interval.
• Exit background-running applications if they are not being
used for a long time.
• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The tablet will become warm following prolonged game
playing, internet surfing or running other complex
applications.
• This heating is a normal consequence of the CPU
handling excessive data such as game playing, internet
surfing or running other complex applications. Ending
above actions will make your tablet return to normal
temperature.
After Factory reset is performed my device asks to enter
Google account credentials and I can’t use it avoiding
this action(1).
• After Factory reset is performed you need to enter the
original Google account credentials that were used on
this device before Factory data reset. Otherwise you
will not be able to use the device. If you don’t remember
your Google account credentials please complete Google
account recovery procedure. In case you don’t succeed in
it - please apply to authorized repair center, but remember
that it will not be regarded as warranty case.
(1) Applicable for Android OS versions starting from 5.1.
19
Alcatel is a trademark of Alcatel-Lucent
and is used under license by TCL
Communication Ltd..
© Copyright 2017 TCL Communication
Ltd. All rights reserved
TCL Communication Ltd. reserves
the right to alter material or technical
specification without prior notice.
I don’t hear when somebody calls/message me, I just see
missed calls/messages notifications on display.
• Please check if Interruptions/Do not disturb mode is
activated on your device. If it is activated you can see a
“Star” symbol (for Android OS 5.X version) or
icon (for Android OS 6.X version) displayed on notification
panel. In this case you need deactivate Interruptions/Do
not disturb mode. To do it just press volume up or down
key and select “All” (on Android 5.X) or modify
it in Settings "Sound & notifications" Interruptions ( for
Android 5.X) or Do not disturb ( for Android 6.X).
My device asks me to enter some password/code/key that
I don’t remember or don’t know due to this device has
been used by another person before and I can’t get this
password/code/key from him/her.
• Password/code/key request could be caused by same
security feature activated on this device. You can try to
perform Factory data reset, but remember that if it doesn’t
help you need to apply authorized repair center and it will
not be regarded as warranty case.

User Manual(Safety)

1
CJD1JAALZAAA
Printed in China
Safety and Warranty
Information
This device meets applicable national
SAR limits of 1.6 W/kg. SAR values
can be found on page 8 of this user
guide. Note that the product may be
transmitting even if you are not using it.
To prevent possible hearing damage,
do not listen at high volume levels for
long periods. Exercise caution when
holding your device near your ear
while the loudspeaker is in use.
The tablet contains magnets which
may interfere with other devices
and items (such as credit card,
pacemakers, defibrillators, etc.).
Please maintain at least 15 cm of
separation between your tablet and the
devices/items mentioned above.
www.sar-tick.com
9024O
2
Safety information
We recommend that you read this chapter carefully before
using your device. The manufacturer disclaims any liability for
damage, which may result as a consequence of improper use
or use contrary to the instructions contained here.
•TRAFFIC SAFETY
Given that studies show that using a device while driving a
vehicle constitutes a real risk, even when the hands-free kit is
used (car kit, headset...), drivers are requested to refrain from
using their device when the vehicle is not parked.
When driving, do not use your device or headphones to
listen to music. Using a headphones can be dangerous and
forbidden in some areas. When switched on, your device
emits electromagnetic waves that can interfere with the
vehicle’s electronic systems such as ABS anti-lock brakes or
airbags. To ensure that there is no problem:
- do not place your device on top of the dashboard or within
an airbag deployment area,
- check with your car dealer or the car manufacturer to make
sure that the dashboard is adequately shielded from device
RF energy.
•CONDITIONS OF USE
You are advised to switch off the device from time to time to
optimize its performance.
The product shall only be connected to a USB interface of
version USB2.0 or 1.1.
Switch the device off before boarding an aircraft.
Switch the device off when you are in healthcare facilities,
except in designated areas. As with many other types of
equipment now in regular use, these devices can interfere
with other electrical or electronic devices, or equipment using
radio frequencies.
Switch the device off when you are near gas or flammable
liquids. Strictly obey all signs and instructions posted in a fuel
depot, petrol station, or chemical plant, or in any potentially
explosive atmosphere.
When the device is switched on, it should be kept at least 15
cm from any medical device such as a pacemaker, a hearing
aid or insulin pump, etc. In particular when using the device,
you should hold it against the ear on the opposite side to the
device, if any.
3
To avoid hearing impairment, move the device away from your
ear while using the "hands-free" mode because the amplified
volume might cause hearing damage.
Do not let children use the device and/or play with the device
and accessories without supervision.
Please note that your device is a unibody device, the back
cover and battery are not removable. Do not attempt to
disassemble your device. If you disassemble your device the
warranty will not apply. Also, disassembling the device may
damage the battery, and may cause leakage of substances
that could create an allergic reaction.
Always handle your device with care and keep it in a clean
and dust-free place.
Do not allow your device to be exposed to adverse weather
or environmental conditions (moisture, humidity, rain,
infiltration of liquids, dust, sea air, etc.). The manufacturer's
recommended operating temperature range is -0°C to +45°C.
At over 45°C the legibility of the device’s display may be
impaired, though this is temporary and not serious.
Do not open, dismantle or attempt to repair your device
yourself.
Do not drop, throw or bend your device.
Do not use the device if the glass made screen is damaged,
cracked or broken to avoid any injury.
Do not paint it.
Use only batteries, chargers and accessories which
are recommended by TCL Communication Ltd. and its
affiliates and are compatible with your device model. TCL
Communication Ltd. and its affiliates disclaim any liability for
damage caused by the use of other chargers or accessories.
Remember to make back-up copies or keep a written record of
all important information stored in your device.
Some people may suffer epileptic seizures or blackouts when
playing video games. These seizures or blackouts may occur
even if a person never had a previous seizure or blackout. If
you have experienced seizures or blackouts, or if you have a
family history of such occurrences, please consult your doctor
before playing video games on your device.
4
Parents should monitor their children’s use of video games
on the device. All persons should discontinue use and consult
a doctor if any of the following symptoms occur: convulsion,
eye or muscle twitching, loss of awareness, involuntary
movements, or disorientation. To limit the likelihood of such
symptoms, please take the following safety precautions:
- Take a minimum of a 15-minute break hourly.
- Play in a room in which all lights are on.
- Play at the farthest distance possible from the screen.
- If your hands, wrists, or arms become tired or sore while
playing, stop and rest for several hours before playing
again.
- If you continue to have sore hands, wrists, or arms during
or after playing, stop the game and see a doctor.
When you play games on your device, you may experience
occasional discomfort in your hands, arms, shoulders, neck,
or other parts of your body. Follow the instructions to avoid
problems such as tendinitis, carpal tunnel syndrome, or other
musculoskeletal disorders.
•PRIVACY
Please note that you must respect the laws and regulations
in force in your jurisdiction or other jurisdiction(s) where
you will use your device regarding taking photographs and
recording sounds with your device. Pursuant to such laws and
regulations, it may be strictly forbidden to take photographs
and/or to record the voices of other people or any of their
personal attributes, and duplicate or distribute them, as this
may be considered to be an invasion of privacy. It is the
user's sole responsibility to ensure that prior authorization be
obtained, if necessary, in order to record private or confidential
conversations or take a photograph of another person; the
manufacturer, the seller or vendor of your device (including
the operator) disclaim any liability which may result from the
improper use of the device.
5
Please note that by using the device some of your personal
data may be shared with the main device. It is under your
own responsibility to protect your own personal data and not
share it with any unauthorized devices or third party devices
connected to yours. For products with Wi-Fi features, only
connect to trusted Wi-Fi networks. Also, when using your
product as a hotspot (where available), use network security.
These precautions will help prevent unauthorized access to
your device. Your product can store personal information in
various locations including a SIM card, memory card, and
built-in memory. Be sure to remove or clear all personal
information before you recycle, return, or give away your
product. Choose your apps and updates carefully, and
install from trusted sources only. Some apps can impact
your product’s performance and/or have access to private
information including account details, call data, location details
and network resources.
Note that any data shared with TCL Communication Ltd.
is stored in accordance with applicable data protection
legislation. For these purposes, TCL Communication
Ltd. implements and maintains appropriate technical and
organizational measures to protect all personal data, for
example against unauthorized or unlawful processing and
accidental loss or destruction of or damage to such personal
data whereby the measures shall provide a level of security
that is appropriate having regard to
(i) the technical possibilities available,
(ii) the costs for implementing the measures,
(iii) the risks involved with the processing of the personal
data, and
(iv) the sensitivity of the personal data processed.
You can access, review, and edit your personal information
at any time by logging into your user account, visiting your
user profile, or by contacting us directly. Should you require
us to edit or delete your personal data, we may ask you to
provide us with evidence of your identity before we can act
on your request.
•BATTERY
Following new air regulation, the battery of your product is not
charged. Please charge it first.
Please note your tablet is a unibody device, the back
cover and battery are not removable. Observe the following
precautions for battery use:
6
- Do not attempt to open the back cover and replace the
inner rechargeable Li-polymer battery. Please contact the
dealer to replace it.
- Do not attempt to eject, replace, or open battery.
- Do not puncture the back cover of your device.
- Do not burn or dispose of your device in household
garbage or store it at temperature above 50°C.
- Dispose of used batteries according to the instructions
This symbol on your device, the battery, and the
accessories means that these products must be
taken to collection points at the end of their life:
- Municipal waste disposal centers with specific
bins for these items of equipment.
- Collection bins at points of sale.
They will then be recycled, preventing substances being
disposed of in the environment, so that their components
can be reused.
In European Union countries:
These collection points are accessible free of charge.
All products with this sign must be brought to these
collection points.
In non-European Union jurisdictions:
Items of equipment with this symbol are not to be thrown into
ordinary bins if your jurisdiction or your region has suitable
recycling and collection facilities; instead they are to be
taken to collection points for them to be recycled.
•CHARGERS
Chargers will operate within the temperature range of: 0°C
to 40°C.
The chargers designed for your device meet with the
standard for safety of information technology equipment and
office equipment use. They are also compliant to the eco
design directive 2009/125/EC. Due to different applicable
electrical specifications, a charger you purchased in one
jurisdiction may not work in another jurisdiction. They should
be used for this purpose only.
The charger shall be installed near the device and shall be
easily accessible.
7
•Federal Communications Commission (FCC)
Declaration of Conformity
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this
device must accept any interference received, including
interference that may cause undesired operation.
This device has been tested and found to comply with
the limits for a Class B digital , pursuant to Part 15 of
the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and
can radiated radio frequency energy and, if not installed
and used in accordance with the instructions, may cause
harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a
particular installation If this equipment does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more
of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and
receiver.
- Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician
for help.
FCC Caution:
Changes or modifications not expressly approved by the
party responsible for compliance could void the user‘s
authority to operate the equipment.
FCC RF Exposure Information (SAR):
This device is designed and manufactured not to exceed
the emission limits for exposure to radio frequency (RF)
energy set by the Federal Communications Commission of
the United States.
8
Although the SAR is determined at the highest certified
power level, the actual SAR level of the device while
operating can be well below the maximum value. This is
because the device is designed to operate at multiple power
levels so as to use only the power required to reach the
network. In general, the closer you are to a wireless base
station antenna, the lower the power output.
The exposure standard for wireless devices employs a unit
of measurement known as the Specific Absorption Rate, or
SAR. The SAR limit set by the FCC is 1.6W/kg.
Tests for SAR are conducted using standard operating
positions accepted by the FCC with the device transmitting
at its highest certified power level in all tested frequency
bands.
The FCC has granted an Equipment Authorization for
this model device with all reported SAR levels evaluated
as in compliance with the FCC RF exposure guidelines.
SAR information on this model device is on file with the
FCC and can be found under the Display Grant section
of HYPERLINK "http://www.fcc.gov/oet/ea/fccid" www.fcc.
gov/oet/ea/fccid after searching on FCC ID: 2ACCJBT02
For this device, the highest reported SAR value for usage
near the body is:
Maximum SAR for this model and conditions under which
it was recorded:
9024O (Body) 1.37 W/kg
During use, the actual SAR values for this device are usually
well below the values stated above. This is because, for
purposes of system efficiency and to minimize interference
on the network, the operating power of your device is
automatically decreased when full power is not needed.
The lower the power output of the device, the lower its
SAR value.
To meet RF exposure guidelines during body-worn
operation, the device should be positioned at least this
distance away from the body.
If you are not using an approved accessory ensure that
whatever product is used is free of any metal and that it
positions the device the indicated distance away from the
body.
9
Organizations such as the World Health Organization and
the US Food and Drug Administration have suggested that
if people are concerned and want to reduce their exposure
they could use a hands-free accessory to keep the wireless
device away from the head or body during use, or reduce the
amount of time spent on the device
•ISEDC Notice
This device complies with Innovation, Science and
Economic Development Canada (ISEDC) license-exempt
RSS standard(s). Operation is subject to the following two
conditions:
(1) this device may not cause interference, and
(2) this device must accept any interference, including
interference that may cause undesired operation of the
device.
Le présent appareil est conforme aux CNR d'Innovation,
Sciences et Développement économique Canada (ISEDC)
applicables aux appareils radio exempts de licence.
L'exploitation est autorisée aux deux conditions suivantes:
(1) l'appareil ne doit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est
susceptible d'en
This Class B digital apparatus complies with Canadian
ICES-003.
Cet appareil numérique de la classe B est conforme à la
norme NMB-003 du Canada.
IC: 9238A-0077
•ISEDC Radiation Exposure Statement
This EUT is compliance with SAR for general population/
uncontrolled exposure limits in ISEDC RSS-102 and had
been tested in accordance with the measurement methods
and procedures specified in IEEE 1528 and IEC 62209.
This device and its antenna(s) must not be co-located
or operating in conjunction with any other antenna or
transmitter.
10
Cet appareil est conforme aux limites d'exposition DAS
incontrôlée pour la population générale de la norme CNR-
102 d'Innovation, Sciences et Développement économique
Canada (ISEDC) et a été testé en conformité avec les
méthodes de mesure et procédures spécifiées dans IEEE
1528 et IEC 62209.
Cet appareil et sa ou ses antennes ne doivent pas être
co-localisés ou fonctionner en conjonction avec tout autre
antenne ou transmetteur.
Caution:
(i) the device for operation in the band 5150-5250 MHz
is only for indoor use to reduce the potential for harmful
interference to co-channel mobile satellite systems;
(ii) the maximum antenna gain permitted for devices in the
bands 5250-5350 MHz shall be such that the equipment still
complies with the e.i.r.p. limit;
(iii) the maximum antenna gain permitted for devices in the
band 5725-5850 MHz shall be such that the equipment still
complies with the e.i.r.p. limits specified for point-to-point
and non-point to-point operation as appropriate; and
(iv) Users should also be advised that high-power radars
are allocated as primary users (i.e. priority users) of the
bands 5250-5350 MHz and 5650-5850 MHz and that these
radars could cause interference and/or damage to LE-LAN
devices.
Avertissement:
(i) les dispositifs fonctionnant dans la bande 5150-5250 MHz
sont réservés uniquement pour une utilisation à l’intérieur
afin de réduire les risques de brouillage préjudiciable aux
systèmes de satellites mobiles utilisant les mêmes canaux;
(ii) le gain maximal d'antenne permis pour les dispositifs
utilisant les bandes de 5250 à 5 350 MHz doit être conforme
à la limite de la p.i.r.e;
(iii) le gain maximal d'antenne permis (pour les dispositifs
utilisant la bande de 5 725 à 5 850 MHz) doit être conforme à
la limite de la p.i.r.e. spécifiée pour l'exploitation point à point
et l’exploitation non point à point, selon le cas;
(iv) De plus, les utilisateurs devraient aussi être avisés que
les utilisateurs de radars de haute puissance sont désignés
utilisateurs principaux (c.-à-d., qu’ils ont la priorité) pour
les bandes 5250-5350 MHz et 5650-5850 MHz et que ces
radars pourraient causer du brouillage et/ou des dommages
aux dispositifs LAN-EL.
Indoor use
11
(i) the device for operation in the band 5150-5250 MHz
is only for indoor use to reduce the potential for harmful
interference to co-channel mobile satellite systems;
Avertissement:
(i) les dispositifs fonctionnant dans la bande 5150-5250 MHz
sont réservés uniquement pour une utilisation à l’intérieur
afin de réduire les risques de brouillage préjudiciable aux
systèmes de satellites mobiles utilisant les mêmes canaux;
•LICENCES
microSD Logo is a trademark.
The Bluetooth word mark and logos are owned by
the Bluetooth SIG,
Inc. and any use of such marks by TCL
Communication Ltd. and its affiliates are under
license. Other trademarks and trade names are
those of their respective owners.
9024O Bluetooth DID D034093
The Wi-Fi Logo is a certification mark of the
Wi-Fi Alliance.
Your device uses non-harmonized frequency and
is intended for use in all European countries.
The WLAN can be operated in the EU without
restriction indoors, but cannot be operated
outdoors in France.
Google, the Google logo, Android, the Android logo, Google
Search™, Google Maps™, Gmail™, YouTube, Google Play
Store, Google Latitude™ and Hangouts™ are trademarks
of Google Inc.
The Android robot is reproduced or modified from work
created and shared by Google and used according to terms
described in the Creative Commons 3.0 Attribution License
(the text will show when you long press Google legal in
Settings > About Tablet > Legal information) (1).
(1) It may not be available according to the countries.
12
General information
•Internet address: www.alcatelonetouch.ca
•Hotline Number: In United States please call, (855)
368-0829 for technical support. In Canada please call,
(855) 844-6058 for technical support.
•Manufacturer: TCL Communication Ltd.
On our website, you will find our FAQ (Frequently Asked
Questions) section. You can also contact us by e-mail to ask
any questions you may have.
An electronic version of this user guide is available in English
and other languages according to availability on our server:
www.alcatelonetouch.ca
Your device is a transceiver that operates on Wi-Fi with
2.4GHz and 5GHz, Bluetooth with 2.4GHz.
Company Address:
5/F, Building 22E, 22 Science Park East Avenue, Hong
Kong Science Park, Shatin, NT, Hong Kong
Battery Recycling (USA & Canada):
Alcatel partners with Call2Recycle® to offer a
safe and convenient battery recycling program.
For more information on our Battery Recycling Program, please
visit the USA and Canada website at www.alcatelonetouch.
us/battery-recycling and www.alcatelonetouch.ca/battery-
recycling
Disclaimer
There may be certain differences between the user manual
description and the device’s operation, depending on the
software release of your device or specific operator services.
This device may contain materials, including applications
and software in executable or source code form, which is
submitted by third parties for inclusion in this device ("Third
Party Materials").
13
All third party materials in this device are provided "as is",
without warranty of any kind, whether express or implied,
including the implied warranties of merchantability, fitness
for a particular purpose or use/third party application,
interoperability with other materials or applications of the
purchaser and non-infringement of copyright.
The purchaser undertakes that TCL Communication has
complied with all quality obligations incumbent upon it as a
manufacturer of mobile devices and devices in complying
with Intellectual Property rights. TCL Communication will at
no stage be responsible for the inability or failure of the Third
Party Materials to operate on this device or in interaction with
any other devices of the purchaser. To the maximum extent
permitted by law, TCL Communication disclaims all liability for
any claims, demands, suits or actions, and more specifically
– but not limited to – tort law actions, under any theory of
liability, arising out of the use, by whatever means, or attempts
to use, such Third Party Materials. Moreover, the present
Third Party Materials, which are provided free of charge by
TCL Communication, may be subject to paid updates and
upgrades in the future; TCL Communication waives any
responsibility regarding such additional costs, which shall
be borne exclusively by the purchaser. The availability of the
applications may vary depending on the countries and the
operators where the device is used; in no event shall the list of
possible applications and software provided with the devices
be considered as an undertaking from TCL Communication;
it shall remain merely as information for the purchaser.
Therefore, TCL Communication shall not be held responsible
for the lack of availability of one or more applications wished
for by the purchaser, as its availability depends on the country
and the operator of the purchaser. TCL Communication
reserves the right at any time to add or remove Third
Party Materials from its devices without prior notice; in no
event shall TCL Communication be held responsible by the
purchaser for any consequences that such removal may have
on the purchaser regarding the use or attempt to use such
applications and Third Party Materials.
Accessory
◆  Charger, 5.0VDC/2.0A
◆  USB cable, 5pins micro-USB
14
Warranty
Your device is warranted against any defect or malfunctioning
which may occur in conditions of normal use during the
warranty period of twenty-four (24) months (1) from the date of
purchase as shown on your original invoice.
Batteries(2) and accessories sold with your device are also
warranted against any defect which may occur during the first
twenty-four (24) months (1) from the date of purchase as shown
on your original invoice.
In case of any defect of your device which prevents you from
normal use thereof, you must immediately inform your vendor
and present your device with your proof of purchase.
If the defect is confirmed, your device or part thereof will be
either replaced or repaired, as appropriate. Repaired device
and accessories are entitled to a 30 days warranty for the
same defect. Repair or replacement may be carried out using
reconditioned components offering equivalent functionality.
This warranty covers the cost of parts and labor but excludes
any other costs.
This warranty shall not apply to defects to your device and/or
accessory due to (without any limitation):
1) Non-compliance with the instructions for use or installation,
or with technical and safety standards applicable in the
geographical area where your device is used;
2) Connection to any equipment not supplied or not
recommended by TCL Communication Ltd. ;
(1) The warranty period may vary depending on your country.
(2) The life of a rechargeable mobile device battery in terms
of conversation time standby time, and total service
life, will depend on the conditions of use and network
configuration. Batteries being considered expendable
supplies, the specifications state that you should obtain
optimal performance for your device during the first six
months after purchase and for approximately 200 more
recharges.
15
3) Modification or repair performed by individuals not
authorized by TCL Communication Ltd. or its affiliates or
your vendor;
4) Modification, adjustment or alteration of software or
hardware performed by individuals not authorized by TCL
Communication Ltd. ;
5) Inclement weather, lightning, fire, humidity, infiltration of
liquids or foods, chemical products, download of files,
crash, high voltage, corrosion, oxidation…
Your device will not be repaired in case labels or serial
numbers (IMEI/SN)have been removed or altered.
There are no express warranties, whether written, oral
or implied, other than this printed limited warranty or the
mandatory warranty provided by your country or jurisdiction.
In no event shall TCL Communication Ltd. or any of its
affiliates be liable for indirect, incidental or consequential
damages of any nature whatsoever,including but not limited
commercial or financial loss or damage,loss of data or loss
of image to the full extent those damages can be disclaimed
by law.
Some countries/states do not allow the exclusion or limitation
of indirect, incidental or consequential damages, or limitation
of the duration of implied warranties, so the preceding
limitations or exclusions may not apply to you.
Electronic Recycling
For more information on Electronic Recycling, please:
1) Visit alcatel Electronic Recycling Program website at
http://www.alcatelonetouch.us/Electronic-Recycling-
Program-Accessibility-and-Compliance/b/11522543011,
or
2) Call alcatel US Customer Support at 1-855-368-0829.
16
Troubleshooting
Before contacting the service centre, you are advised to
follow the instructions below:
• You are advised to fully charge ( ) the battery for
optimal operation.
• Avoid storing large amounts of data in your tablet as this
may affect its performance.
• Use Factory data reset and the upgrade tool to perform
tablet formatting or software upgrading. All user tablet
data: contacts, photos, and files, downloaded applications
will be lost permanently. It is strongly advised to fully back
up the tablet data and profile before doing formatting
and upgrading.
Please pay attention that after Factory data reset is
performed you may be requested to enter Google account
credentials(1) that were used on this device before Factory
reset. Otherwise you will not be able to use the device.
If you don’t remember your Google account credentials
please complete Google account recovery procedure. In
case you don’t succeed in it
• Please apply to authorized repair center, but remember
that it will not be regarded as warranty case.
My tablet cannot be switched on or is frozen
• When the tablet cannot be switched on, charge for at least
20 minutes to ensure the minimum battery power needed,
then try to switch on again.
• When the tablet falls into a loop during power on-off
animation and the user interface cannot be accessed,
press the Power key to Pop up the options, then long
press "Power Off" to enter Safe Mode. This eliminates any
abnormal OS booting issues caused by 3rd party APKs.
My tablet has not responded for several minutes
• Restart your tablet by long pressing the Power key for
about 10 seconds.
My tablet turns off by itself
• Check that your screen is locked when you are not using
your tablet, and make sure the Power key is not mis-
contacted due to unlocked screen.
• Check the battery charge level.
(1) Applicable for Android OS versions starting from 5.1.
17
My tablet can’t charge properly
• Make sure that your battery is not completely discharged;
if the battery power is empty for a long time, it may take
around 20 minutes to display the battery charger indicator
on the screen.
• Make sure charging is carried out under normal conditions
(0°C to +40°C).
• When abroad, check that the voltage input is compatible.
My tablet can’t connect to the Internet
• Check your tablet’s Internet connection settings.
• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location.
I am unable to use the features described in the manual
• Check with your operator to make sure that your
subscription includes this service.
• Make sure this feature does not require an Alcatel
accessory.
I am unable to connect my tablet to my computer
• Install Alcatel Centre.
• Check that your USB driver is installed properly.
• Check that you have marked the checkbox of USB
debugging. To access this function, touch Settings\About
tablet, then touch Build number for 7 times. Now you may
touch Settings\Developer options\USB debugging.
• Check that your computer meets the requirements for
Alcatel Centre Installation.
• Make sure that you’re using the right cable from the box.
I am unable to download new files
• Make sure there is sufficient tablet memory for your
download.
• Check your subscription status with your operator.
The tablet cannot be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your tablet is
visible to other users.
• Make sure that the two tablets are within Bluetooth’s
detection range.
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How to make your battery last longer
• Make sure you follow the complete charge time (minimum
2.5 hours).
• After a partial charge, the battery level indicator may not
be exact. Wait for at least 20 minutes after removing the
charger to obtain an exact indication.
• Adjust the brightness of screen as appropriate.
• Extend the email auto-check interval for as long as
possible.
• Update news and weather information on manual
demand, or increase their auto-check interval.
• Exit background-running applications if they are not being
used for a long time.
• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The tablet will become warm following prolonged game
playing, internet surfing or running other complex
applications.
• This heating is a normal consequence of the CPU
handling excessive data such as game playing, internet
surfing or running other complex applications. Ending
above actions will make your tablet return to normal
temperature.
After Factory reset is performed my device asks to enter
Google account credentials and I can’t use it avoiding
this action(1).
• After Factory reset is performed you need to enter the
original Google account credentials that were used on
this device before Factory data reset. Otherwise you
will not be able to use the device. If you don’t remember
your Google account credentials please complete Google
account recovery procedure. In case you don’t succeed in
it - please apply to authorized repair center, but remember
that it will not be regarded as warranty case.
(1) Applicable for Android OS versions starting from 5.1.
19
Alcatel is a trademark of Alcatel-Lucent
and is used under license by TCL
Communication Ltd..
© Copyright 2017 TCL Communication
Ltd. All rights reserved
TCL Communication Ltd. reserves
the right to alter material or technical
specification without prior notice.
I don’t hear when somebody calls/message me, I just see
missed calls/messages notifications on display.
• Please check if Interruptions/Do not disturb mode is
activated on your device. If it is activated you can see a
“Star” symbol (for Android OS 5.X version) or
icon (for Android OS 6.X version) displayed on notification
panel. In this case you need deactivate Interruptions/Do
not disturb mode. To do it just press volume up or down
key and select “All” (on Android 5.X) or modify
it in Settings "Sound & notifications" Interruptions ( for
Android 5.X) or Do not disturb ( for Android 6.X).
My device asks me to enter some password/code/key that
I don’t remember or don’t know due to this device has
been used by another person before and I can’t get this
password/code/key from him/her.
• Password/code/key request could be caused by same
security feature activated on this device. You can try to
perform Factory data reset, but remember that if it doesn’t
help you need to apply authorized repair center and it will
not be regarded as warranty case.

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