TCL Communication H043 Mobile phone with GSM/GPRS/EDGE 850/1900, WCDMA/HSPA FDD II/IV/V, LTE - Band 2, 4, 5, 7, 17, 802.11a/b/g/n, Bluetooth, BLE User Manual POP 4S 5095B 5095I QG Part 2
TCL Communication Ltd. Mobile phone with GSM/GPRS/EDGE 850/1900, WCDMA/HSPA FDD II/IV/V, LTE - Band 2, 4, 5, 7, 17, 802.11a/b/g/n, Bluetooth, BLE POP 4S 5095B 5095I QG Part 2
Contents
- 1. POP 4S_5095B_5095I_QG_Part 1
- 2. POP 4S_5095B_5095I_QG_Part 2
POP 4S_5095B_5095I_QG_Part 2
1 2
Safety and use ......................
We recommend that you read this chapter carefully before using
your mobile phone. The manufacturer disclaims any liability for
damage, which may result as a consequence of improper use or
use contrary to the instructions contained herein.
• TRAFFIC SAFETY:
Given that studies show that using a mobile phone while driving
a vehicle constitutes a real risk, even when the hands-free kit is
used (car kit, headset...), drivers are requested to refrain from
using their mobile phone when the vehicle is not parked. Check
the laws and regulations on the use of wireless mobile phones
and their accessories in the areas where you drive. Always obey
them. The use of these devices may be prohibited or restricted
in certain areas.
When driving, do not use your mobile phone and headset to
listen to music or to the radio. Using a headset can be dangerous
and forbidden in some areas.
When switched on, your mobile phone emits electromagnetic
waves that can interfere with the vehicle’s electronic systems
such as ABS anti-lock brakes or airbags. To ensure that there
is no problem:
- do not place your mobile phone on top of the dashboard or
within an airbag deployment area,
- check with your car dealer or the car manufacturer to make
sure that the car’s electronic devices are shielded from mobile
phone RF energy.
• CONDITIONS OF USE:
You are advised to switch off the mobile phone from time to time
to optimize its performance.
Remember to abide by local authority rules of mobile phone use
on aircrafts.
Operational Warnings: Obey all posted signs when using mobile
devices in public areas.
Follow Instructions to Avoid Interference Problems: Turn off your
mobile device in any location where posted notices instruct you
to do so. In an aircraft, turn off your mobile device whenever
instructed to do so by airline staff. If your mobile device offers
an airplane mode or similar feature, consult airline staff about
using it in flight.
US_English - CQF28P101AAA
Safety and warranty
information
www.sar-tick.com
This product meets applicable national
SAR limits of 1.6 W/kg. The specific
maximum SAR values can be found in the
RADIOWAVES section of this user guide.
When carrying the product or using it
while worn on your body, either use an
approved accessory such as a holster or
otherwise maintain a distance of 10 mm
from the body to ensure compliance with
RF exposure requirements. Note that the
product may be transmitting even if you
are not making a phone call.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at
high volume levels for long periods. Exercise caution
when holding your device near your ear while the
loudspeaker is in use.
3 4
Use only batteries, battery chargers, and accessories which are
recommended by TCL Communication Ltd. and its affiliates
and are compatible with your mobile phone model. TCL
Communication Ltd. and its affiliates disclaim any liability for
damage caused by the use of other chargers or batteries.
Your mobile phone should not be disposed of in a municipal
waste. Please check local regulations for disposal of electronic
products.
Remember to make back-up copies or keep a written record of all
important information stored in your mobile phone.
Some people may suffer epileptic seizures or blackouts when
exposed to flashing lights, or when playing video games. These
seizures or blackouts may occur even if a person never had a
previous seizure or blackout. If you have experienced seizures
or blackouts, or if you have a family history of such occurrences,
please consult your doctor before playing video games on your
mobile phone or enabling a flashing-lights feature on your mobile
phone. Parents should monitor their children’s use of video
games or other features that incorporate flashing lights on the
mobile phones. All persons should discontinue use and consult
a doctor if any of the following symptoms occur: convulsion, eye
or muscle twitching, loss of awareness, involuntary movements,
or disorientation. To limit the likelihood of such symptoms, please
take the following safety precautions:
- Play at the farthest distance possible from the screen. When
you play games on your mobile phone, you may experience
occasional discomfort in your hands, arms, shoulders, neck, or
other parts of your body. Follow these instructions to avoid
problems such as tendinitis, carpal tunnel syndrome, or other
musculoskeletal disorders:
- Take a minimum of a 15-minute break every hour of game
playing.
- If your hands, wrists, or arms become tired or sore while playing,
stop and rest for several hours before playing again.
- If you continue to have sore hands, wrists, or arms during or
after playing, stop the game and see a doctor.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at
high volume levels for long periods. Exercise caution
when holding your device near your ear while the
loudspeaker is in use.
Switch the mobile phone off when you are in health care
facilities, except in designated areas. As with many other types
of equipment now in regular use, mobile phones can interfere
with other electrical or electronic devices, or equipment using
radio frequency.
Switch the mobile phone off when you are near gas or flammable
liquids. Strictly obey all signs and instructions posted in a fuel
depot, gas station, or chemical plant, or in any potentially
explosive atmosphere.
When the mobile phone is switched on, it should be kept at least
15 cm from any medical device such as a pacemaker, a hearing
aid or insulin pump. In particular when using the mobile phone
you should hold it against the ear on the opposite side to the
device, if any.
Read and follow the directions from the manufacturer of your
implantable medical device. If you have any questions about
using your mobile device with your implantable medical device,
consult your healthcare provider.
To avoid hearing impairment, answer the call before holding your
mobile phone to your ear. Also move the handset away from your
ear while using the “hands-free” option because the amplified
volume might cause hearing damage.
It is recommended to have proper supervision while small
children use your mobile phone.
Please note the battery of your phone is not removable. If
you disassemble your phone the warranty will not apply.
Disassembling the phone may damage the battery, and may
cause leakage of substances that could create an allergic reaction.
Always handle your mobile phone with care and keep it in a clean
and dust-free place.
Do not allow your mobile phone to be exposed to adverse
weather or environmental conditions (moisture, humidity, rain,
infiltration of liquids, dust, sea air, etc.). The manufacturer’s
recommended operating temperature range is -10°C (14°F) to
+55°C (131°F) (the max value depends on device, materials and
housing paint/texture).
Over 55°C (131°F) the legibility of the mobile phone’s display
may be impaired, though this is temporary and not serious.
Do not open or attempt to repair your mobile phone yourself.
Do not drop, throw, or try to bend your mobile phone.
Do not use the mobile phone if the glass made screen, is
damaged, cracked, or broken to avoid any injury.
Do not paint it.
5 6
Phone and battery as a unibody device must be disposed of in
accordance with locally applicable environmental regulations.
This symbol on your mobile phone, the battery, and the
accessories means that these products must be taken
to collection points at the end of their life:
- Municipal waste disposal centers with specific bins
for these items of equipment
- Collection bins at points of sale.
They will then be recycled, preventing substances being disposed
of in the environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge. All products
with this sign must be brought to these collection points.
In non European Union jurisdictions:
Items of equipment with this symbol are not be thrown into
ordinary bins if your jurisdiction or your region has suitable
recycling and collection facilities; instead they are to be taken to
collection points for them to be recycled.
In the United States you may learn more about CTIA’s Recycling
Program at http://www.gowirelessgogreen.org/
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED
BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES
ACCORDING TO THE INSTRUCTIONS
• CHARGERS:
Home A.C./ Travel chargers will operate within the temperature
range of: 0°C (32°F) to 40°C (104°F).
The chargers designed for your mobile phone meet with the
standard for safety of information technology equipment and
office equipment use. Due to different applicable electrical
specifications, a charger you purchased in one jurisdiction may
not work in another jurisdiction. They should be used for this
purpose only.
Characteristics of power supply (depending on the country):
Travel charger: Input: 100-240 V, 50/60 Hz, 0.5A
Output: 5V,2A/9V,1.67A
Battery: Lithium 2960mAh
• PRIVACY:
Please note that you must respect the laws and regulations
in force in your jurisdiction or other jurisdiction(s) where you
will use your mobile phone regarding taking photographs and
recording sounds with your mobile phone. Pursuant to such laws
and regulations, it may be strictly forbidden to take photographs
and/or to record the voices of other people or any of their
personal attributes, and reproduce or distribute them, as this may
be considered to be an invasion of privacy.
It is the user’s sole responsibility to ensure that prior
authorization be obtained, if necessary, in order to record private
or confidential conversations or take a photograph of another
person; the manufacturer, the seller or vendor of your mobile
phone (including the operator) disclaim any liability which may
result from the improper use of the mobile phone.
• BATTERY AND ACCESSORIES:
Following new air regulation, the battery of your product is not
charged. Please charge it first.
For non-unibody device:
Before removing the battery from your mobile phone, please
make sure that the mobile phone is switched off.
Observe the following precautions for battery use:
- Do not attempt to open the battery (due to the risk of toxic
fumes and burns).
- Do not puncture, disassemble, or cause a short-circuit in the
battery,
- Do not burn or dispose of a used battery in the garbage or store
it at temperatures above 60°C (140°F).
Batteries must be disposed of in accordance with locally
applicable environmental regulations. Only use the battery for
the purpose for which it was designed. Never use damaged
batteries or those not recommended by TCL Communication Ltd.
and/or its affiliates.
For unibody device:
Please note your phone is a unibody device, the back cover and
battery are not removable. Observe the following precautions:
- Do not attempt to open the back cover,
- Do not attempt to eject, replace and open battery,
- Do not punctuate the back cover of your phone,
- Do not burn or dispose of your phone in household rubbish or
store it at temperature above 60°C.
7 8
The World Health Organization (WHO) considers that present
scientific information does not indicate the need for any
special precautions for use of mobile phones. If individuals
are concerned, they might choose to limit their own or their
children’s RF exposure by limiting the length of calls, or using
“hands-free” devices to keep mobile phones away from the head
and body. (fact sheet n°193). Additional WHO information about
electromagnetic fields and public health are available on the
following website: http://www.who.int/peh-emf.
Note: This equipment has been tested and found to comply
with the limits for a Class B digital device pursuant to part
15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of
the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
- Consult the dealer or an experienced radio/ TV technician
for help.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to
operate the equipment.
For the receiver devices associated with the operation of a
licensed radio service (e.g. FM broadcast), they bear the following
statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the condition that this device does not cause harmful
interference.
For other devices, they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
(1) this device may not cause harmful interference
(2) this device must accept any interference received, including
interference that may cause undesired operation.
Radio Waves .........................
THIS MOBILE PHONE MEETS THE GOVERNMENT’S
REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.
Your mobile phone is a radio transmitter and receiver. It is
designed and manufactured not to exceed the emission limits for
exposure to radio-frequency (RF) energy. These limits are part
of comprehensive guidelines and establish permitted levels of
RF energy for the general population. The guidelines are based
on standards that were developed by independent scientific
organizations through periodic and thorough evaluation of
scientific studies. These guidelines include a substantial safety
margin designed to ensure the safety of all persons, regardless
of age and health.
The exposure standard for mobile phones employs a unit of
measurement known as the Specific Absorption Rate, or SAR.
The SAR limit set by public authorities such as the Federal
Communications Commission of the US Government (FCC), or
by Industry Canada, is 1.6 W/kg averaged over 1 gram of body
tissue. Tests for SAR are conducted using standard operating
positions with the mobile phone transmitting at its highest
certified power level in all tested frequency bands.
Although the SAR is determined at the highest certified power
level, the actual SAR level of the mobile phone while operating
can be well below the maximum value. This is because the mobile
phone is designed to operate at multiple power levels so as to
use only the power required to reach the network. In general,
the closer you are to a wireless base station antenna, the lower
the power output of the mobile phone. Before a mobile phone
model is available for sale to the public, compliance with national
regulations and standards must be shown.
The highest SAR value for this model mobile phone when tested
is 0.98 W/Kg for use at the ear and 0.88 W/Kg for use close
to the body.
While there may be differences between the SAR levels of
various mobile phones and at various positions, they all meet
the government requirement for RF exposure. For body-worn
operation, the mobile phone meets FCC RF exposure guidelines
provided that it is used with a non-metallic accessory with the
handset at least 10 mm from the body. Use of other accessories
may not ensure compliance with FCC RF exposure guidelines.
Additional information on SAR can be found on the Cellular
Telecommunications & Internet Association (CTIA) Web site:
http://www.ctia.org/
9 10
Your mobile phone is equipped with a built-in antenna. For
optimal operation, you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used
in positions other than against your ear. In such circumstances
the device will be compliant with the guidelines when used with
headset or usb data cable. If you are using another accessory
ensure that whatever product is used is free of any metal and that
it positions the mobile phone at least 10 mm away from the body.
Please note by using the device some of your personal data
may be shared with the main device. It is under your own
responsibility to protect your own personal data, not to share
with it with any unauthorized devices or third party devices
connected to yours. For products with Wi-Fi features, only
connect to trusted Wi-Fi networks. Also when using your product
as a hotspot (where available), use network security. These
precautions will help prevent unauthorized access to your device.
Your product can store personal information in various locations
including a SIM card, memory card, and built-in memory. Be sure
to remove or clear all personal information before you recycle,
return, or give away your product. Choose your apps and updates
carefully, and install from trusted sources only. Some apps can
impact your product’s performance and/or have access to private
information including account details, call data, location details
and network resources.
Note that any data shared with TCL Communication Ltd. is
stored in accordance with applicable data protection legislation.
For these purposes TCL Communication Ltd. implements and
maintains appropriate technical and organizational measures
to protect all personal data, for example against unauthorized
or unlawful processing and accidental loss or destruction of
or damage to such personal data whereby the measures shall
provide a level of security that is appropriate having regard to
(i) the technical possibilities available,
(ii) the costs for implementing the measures,
(iii) the risks involved with the processing of the personal data,
and
(iv) the sensitivity of the personal data processed.
You can access, review and edit your personal information at
any time by logging into your user account, visiting your user
profile or by contacting us directly. Should you require us to edit
or delete your personal data, we may ask you to provide us with
evidence of your identity before we can act on your request.
Licences ..................................
microSD Logo is a trademark.
The Bluetooth word mark and logos are owned
by the Bluetooth SIG, Inc. and any use of such
marks by TCL Communication Ltd. and its
affiliates is under license. Other trademarks and
trade names are those of their respective owners.
ALCATEL POP 4S Bluetooth Declaration
ID D030188
The Wi-Fi Logo is a certification mark of the
Wi-Fi Alliance.
Google, the Google logo, Android, the Android
logo, Google SearchTM, Google MapsTM, GmailTM,
YouTube, Google Play Store, Google LatitudeTM
and HangoutsTM are trademarks of Google Inc.
The Android robot is reproduced or modified from work created
and shared by Google and used according to terms described in
the Creative Commons 3.0 Attribution License (the text will show
when you touch and hold Google legal in Settings\About phone\
Legal information). (1)
You have purchased a product which uses the open source (http://
opensource.org/) programs mtd, msdosfs, netfilter/iptables and
initrd in object code and other open source programs licensed
under the GNU General Public License and Apache License.
We will provide you with a complete copy of the corresponding
source codes upon request within a period of three years from
the distribution of the product by TCL Communication.
You may download the source codes from http://sourceforge.net/
projects/alcatel/files/. The provision of the source code is free of
charge from the internet.
(1) May not be available in all countries.
11 12
Hearing Aid Compatibility
Your mobile phone is rated: «For Hearing Aid», to assist hearing
device users in finding mobile phones that may be compatible
with their hearing devices.
This device is HAC M4 compatible. Reference ANSI C63.19-
2011 For more information please visit our website http://www.
alcatelonetouch.us
FCC ID: 2ACCJH042 (5095B)
2ACCJH043 (5095I)
General information ............
• Website: www.alcatelonetouch.us
• Facebook: http://www.facebook.com/alcatelonetouchusa /
www.facebook.com/alcatelonetouchcanada
• Twitter: http://www.twitter.com/alcatelonetouch
• Hot Line Number: In the United States, call 855-368-0829 for
technical support. In Canada, call 855-844-6058 for technical
support.
• Electronic labeling path: Touch Settings\Regulatory & Safety or
press *#07#, you can find more information about labeling (1).
On our Website you will find our FAQ (Frequently Asked
Questions) section. You can also contact us by e-mail to ask any
questions you may have.
An electronic version of this user guide is available in English
and other languages according to availability on our server:
www.alcatelonetouch.us
5095B
Your telephone is a transceiver that operates on GSM in
quad-band (850/900/1800/1900 MHz), UMTS in quad-
band (850/900/1900/2100 MHz), or FDD LTE in
(B2/3/4/7/13/17/28).
5095I
Your telephone is a transceiver that operates on GSM in
quad-band (850/900/1800/1900 MHz), UMTS in penta-
band (850/900/1700/1900/2100 MHz), or FDD LTE in ( B2/
3/4/5/7/17/27/28).
(1) May not be available in all countries.
Protection against theft (1)
Your mobile phone is identified by an IMEI (mobile phone serial
number) shown on the packaging label and in the product’s
memory. We recommend that you note the number the first
time you use your mobile phone by entering *#06# and keep it in
a safe place. It may be requested by the police or your operator if
your mobile phone is stolen.
Disclaimer
There may be certain differences between the user manual
description and the mobile phone’s operation, depending on
the software release of your mobile phone or specific operator
services.
TCL Communication Ltd. shall not be held legally responsible for
such differences, if any, nor for their potential consequences,
which responsibility shall be borne by the operator exclusively.
(1) Contact your network operator to check service availability.
13 14
TCL Communication Ltd.
Warranty ................................
TCL Communication Ltd. warrants to the original retail purchaser
of this wireless device that should this product or part thereof
during normal consumer usage and condition be proven to be
defective in material or workmanship that results in product
failure within the first twelve (12) months from the date of
purchase as shown on your original sales receipt from an
authorized sales agent. Such defect(s) will be repaired or replaced
(with new or rebuilt parts) at the company’s option without
charge for parts or labor directly related to the defect(s).
Batteries, power adapters, and other accessories sold as in box
items are also warranted against defects and workmanship that
results in product failure within the first six (6) months period
from the date of purchase as shown on your original sales receipt.
Such defect(s) will be repaired or replaced (with new or rebuilt
parts) at the company’s option without charge for parts or labor
directly related to the defect(s).
The limited warranty for your wireless device will be voided if any
of the following conditions occur:
• Non-compliance with the instructions for use or installation, or
with technical and safety standards applicable in the geographical
area where your phone is used;
• Connection to any equipment not supplied or not recommended by
TCL Communication Ltd.;
• Modification or repair performed by individuals not authorized by
TCL Communication Ltd. or its affiliates;
• Changes to the device operating system by the user or third party
applications;
• Acts of god such as inclement weather, lightning, power surges,
fire, humidity, infiltration of liquids or foods, chemical products,
download of files, crash, high voltage, corrosion, oxidation;
• Removal or altering of the wireless device’s event labels or serial
numbers (IMEI);
• Damage from exposure to water or other liquids, moisture,
humidity, excessive temperatures or extreme environmental
conditions, sand, excess dust and any condition outside the
operating guidelines;
• Defects in appearance, cosmetic, decorative or structural items
such as framing and non-operative parts;
• Damage as result of physical abuse regardless of cause.
There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory
warranty provided by your jurisdiction. In no event shall TCL
Communication Ltd. or any of its affiliates be liable for incidental
or consequential damages of any nature whatsoever, including
but not limited to commercial loss, to the full extent those
damages can be disclaimed by law. Some states do not allow the
exclusion or limitation of incidental or consequential damages, or
limitation of the duration of implied warranties, so the preceding
limitations or exclusions may not apply to you.
How to obtain Support: In United States please call, (855)
368-0829 or go to www.alcatelonetouch.us for technical
support. In Canada please call, (855) 844-6058 or go to www.
alcatelonetouch.ca for technical support. We have placed many
self-help tools that may help you to isolate the problem and
eliminate the need to send your wireless device in for service.
In the case that your wireless device is no longer covered by this
limited warranty due to time or condition, you may utilize our out
of warranty repair options.
How to obtain Hardware Service within the terms of this
warranty: Create a user profile (alcatel.finetw.com) and then
create an RMA for the defective device. Ship the device with a
copy of the original proof of purchase (e.g. original copy of the
dated bill of sale, invoice) with the owner’s return address (No
PO Boxes accepted), wireless carrier’s name, alternate daytime
phone number, and email address with a complete problem
description. Only ship the device. Do not ship the SIM card,
memory cards, or any other accessories such as the power
adapter. You must properly package and ship the wireless device
to the repair center. TCL Communication Ltd. is not responsible
for devices that do not arrive at the service center or are
damaged in transit. Insurance is recommended with proof of
delivery. Upon receipt, the service center will verify the warranty
conditions, repair, and return your device to the address provided
in the RMA. Check the warranty repair status by going online
with the RMA number on web portal.
15 16
Troubleshooting ...................
Before contacting the service center you are advised to follow
the instructions below:
• You are advised to fully charge the battery for optimal
operation.
• Avoid storing large amounts of data in your phone as this may
affect its performance.
• Use the FOTA (Firmware Over The Air) Upgrade tool to update
your phone's software. To access System updates, touch the
Application tab from the Home screen, then select System
updates or touch Settings\About phone\System updates.
Touch and the phone will search for the latest software. If
you want to update the system, touch the button, and when
that’s finished, touch to complete the upgrade. Now your
phone will have the latest version of the software. You should
turn on data connection or Wi-Fi before searching for updates.
Auto-check settings are also available. If you have chosen auto-
check, when the system discovers the new version, a dialog will
pop up to choose download or ignore, the notification will also
appear in status bar.
During FOTA downloading or updating, to avoid errors in
locating the correct update packages, do not change your
default storage location.
• Use Factory data reset and Mobile Upgrade tool to perform
phone formatting or software upgrading (to reset factory
data, hold down the Power key and the Volume up key at the
same time when powered off). ALL User phone data: contacts,
photos, messages and files, downloaded applications will be
lost permanently. It is strongly advised to fully backup the
phone data and profile via Smart Suite before doing formatting
and upgrading.
• Please pay attention that after Factory data reset is performed
you may be requested to enter Google account credentials*
that were used on this device before Factory reset. Otherwise
you will not be able to use the device. If you don’t remember
your Google account credentials please complete Google
account recovery procedure. In case you don’t succeed in it -
please apply to authorized repair center, but remember that it
will not be regarded as warranty case.
* Applicable for Android OS versions starting from 5.1.
and carry out the following checks:
My phone cannot be switched on or is frozen
• If the phone cannot be switched on, charge it for at least 20
minutes to ensure the minimum battery power needed, then
try to switch on again.
• If the phone falls into a loop during power on-off animation
and the user interface cannot be accessed, press and hold the
Volume down key to enter Safe Mode. This eliminates any
abnormal OS booting issues caused by 3rd party APKs.
• If neither method is effective, please reset the phone using the
Power key and the Volume up key (holding both together) or
upgrade software via Mobile Upgrade tool.
My phone has not responded for several minutes
• Restart your phone by pressing and holding the Power key.
• If it still does not work, please use Factory data reset to reset
the phone or Mobile Upgrade to upgrade software.
My phone turns off by itself
• Check that your screen is locked when you are not using
your phone, and make sure the Power key is not accidentally
contacted while the screen is unlocked.
• Check the battery charge level.
• If it still does not work, please use Factory data reset to reset
the phone or FOTA/Mobile Upgrade to upgrade software.
My phone cannot charge properly
• Make sure you are using an ALCATEL charger from the box.
• Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions
(0°C to +40°C).
• When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or "No service" is
displayed
• Try connecting in another location.
• Verify the network coverage with your operator.
• Check with your operator that your SIM card is valid.
• Try selecting the available network(s) manually
• Try connecting at a later time if the network is overloaded.
My phone cannot connect to the Internet
• Check that the IMEI number (press *#06#) is the same as the
one printed on your warranty card or box.
• Make sure that the internet access service of your SIM card is
available.
• Check your phone's Internet connecting settings.
17 18
• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure the SIM card has been correctly inserted (see
"Inserting or removing the SIM card").
• Make sure the chip on your SIM card is not damaged or
scratched.
• Make sure the service of your SIM card is available.
Unable to make outgoing calls
• Make sure you have dialed a valid number and have touched
Call.
• For international calls, check the country and area codes.
• Make sure your phone is connected to a network, and the
network is not overloaded or unavailable.
• Check your subscription status with your operator (credit, SIM
card valid, etc.).
• Make sure you have not barred outgoing calls.
• Make sure that your phone is not in airplane mode.
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a
network (check for overloaded or unavailable network).
• Check your subscription status with your operator (credit, SIM
card valid, etc.).
• Make sure you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in airplane mode.
The caller’s name/number does not appear when a call is
received
• Check that you have subscribed to this service with your
operator.
• Your caller has concealed his/her name or number.
I cannot find my contacts
• Make sure your SIM card is not broken.
• Make sure your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the Volume
Up/Down key.
• Check the network strength.
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription
includes this service.
• Make sure this feature does not require an ALCATEL accessory.
When I select a number from my contacts, the number cannot
be dialed
• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country prefix when calling
a foreign country.
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete
some files or save the files in the phone contacts (i.e. your
professional or personal directories).
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability.
I cannot access my voicemail
• Make sure your operator’s voicemail number is correctly
entered in "Voicemail number".
• Try later if the network is busy.
I am unable to send and receive MMS
• Check your phone memory availability as it might be full.
• Contact your network operator to check service availability and
check MMS parameters.
• Verify the server center number or your MMS profile with
your operator.
• The server center may be swamped, try again later.
SIM card PIN locked
• Contact your network operator to obtain the PUK code
(Personal Unblocking Key).
I am unable to connect my phone to my computer
• Install Smart Suite.
• Check that your USB driver is installed properly.
• Open the Notification panel to check if the Smart Suite Agent
has been activated.
• Check that you have marked the checkbox of USB debugging.
• Check that your computer meets the requirements for Smart
Suite Installation.
• Make sure that you’re using the right cable from the box.
I am unable to download new files
• Make sure there is sufficient phone memory for your download.
• Select the microSD card as the location to store downloaded
files.
• Check your subscription status with your operator.
19 20
The phone cannot be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible
to other users.
• Make sure that the two phones are within Bluetooth’s detection
range.
How to make your battery last longer
• Make sure you follow the complete charge time (minimum
2.5 hours).
• After a partial charge, the battery level indicator may not be
exact. Wait for at least 20 minutes after removing the charger
to obtain an exact indication.
• Adjust the brightness of the screen as appropriate
• Extend the email auto-check interval for as long as possible.
• Update news and weather information on manual demand, or
increase their auto-check interval.
• Exit background-running applications if they are not being used
for a long time.
• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The phone will become warm following prolonged calls, game
playing, internet surfing, or running other complex applications.
• This heating is a normal consequence of the CPU handling
excessive data. Ending above actions will make your phone
return to normal temperatures.
After Factory reset is performed my device asks to enter Google
account credentials and I can’t use it avoiding this action*.
• After Factory reset is performed you need to enter the
original Google account credentials that were used on this
device before Factory data reset. Otherwise you will not be
able to use the device. If you don’t remember your Google
account credentials please complete Google account recovery
procedure. In case you don’t succeed in it - please apply to
authorized repair center, but remember that it will not be
regarded as warranty case.
* Applicable for Android OS versions starting from 5.1.
I don’t hear when somebody calls/messages me, I just see
missed calls/messages notifications on display.
• Please check if Interruptions/Do not disturb mode is activated
on your device. If it is activated you can see a “Star” symbol
(for Android OS 5.X version) or icon (for Android OS 6.X
version) displayed on notification panel. In this case you need
deactivate Interruptions/Do not disturb mode. To do it just
press volume up or down key and select “All” (on Android 5.X)
or modify it in Settings àSound & notifications àInterruptions (
for Android 5.X) or Do not disturb ( for Android 6.X).
My device asks me to enter some password/code/key that I
don’t remember or don’t know due to this device has been used
by another person before and I can’t get this password/code/
key from him/her.
• Password/code/key request could be caused by same security
feature activated on this device. You can try to perform Factory
data reset, but remember that if it doesn’t help you need to
apply authorized repair center and it will not be regarded as
warranty case.
ALCATEL is a trademark of Alcatel-Lucent
and is used under license by
TCL Communication Ltd.
© Copyright 2016 TCL Communication Ltd
All rights reserved
TCL Communication Ltd reserves
the right to alter material
or technical specification
without prior notice.
All "Signature" ringtones embedded in this phone have been
composed, arranged, and mixed by NU TROPIC (Amar Kabouche).