TCL Communication H056 LTE / UMTS / GSM mobile phone User Manual
TCL Communication Ltd. LTE / UMTS / GSM mobile phone
User Manual
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Safety and use .................
We recommend that you read this chapter carefully before using
your mobile phone. The manufacturer disclaims any liability for
damage, which may result as a consequence of improper use or
use contrary to the instructions contained herein.
• TRAFFIC SAFETY:
Given that studies show that using a mobile phone while driving
a vehicle constitutes a real risk, even when the hands-free kit is
used (car kit, headset...), drivers are requested to refrain from
using their mobile phone when the vehicle is not parked. Check
the laws and regulations on the use of wireless mobile phones
and their accessories in the areas where you drive. Always obey
them. The use of these devices may be prohibited or restricted
in certain areas.
When driving, do not use your mobile phone and headset
to listen to music or to the radio. Using a headset can be
dangerous and forbidden in some areas.
When switched on, your mobile phone emits electromagnetic
waves that can interfere with the vehicle’s electronic systems
such as ABS anti-lock brakes or airbags. To ensure that there
is no problem:
- do not place your mobile phone on top of the dashboard or
within an airbag deployment area,
- check with your car dealer or the car manufacturer to make
sure that the car’s electronic devices are shielded from mobile
phone RF energy.
• CONDITIONS OF USE:
You are advised to switch off the mobile phone from time to time
to optimize its performance.
Remember to abide by local authority rules of mobile phone
use on aircrafts.
Operational Warnings: Obey all posted signs when using mobile
devices in public areas.
Follow Instructions to Avoid Interference Problems: Turn off your
mobile device in any location where posted notices instruct you
to do so. In an aircraft, turn off your mobile device whenever
instructed to do so by airline staff. If your mobile device offers
an airplane mode or similar feature, consult airline staff about
using it in flight.
Switch the mobile phone off when you are in health care
facilities, except in designated areas. As with many other types
of equipment now in regular use, mobile phones can interfere
with other electrical or electronic devices, or equipment using
radio frequency.
US_English - CQF28U801AAA
Safety and warranty
information
www.sar-tick.com
This product meets applicable national
SAR limits of 1.6 W/kg. The specific
maximum SAR values can be found in
the RADIOWAVES section of this user
guide.
When carrying the product or using it
while worn on your body, either use an
approved accessory such as a holster or
otherwise maintain a distance of 10 mm
from the body to ensure compliance with
RF exposure requirements. Note that the
product may be transmitting even if you
are not making a phone call.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at
high volume levels for long periods. Exercise caution
when holding your device near your ear while the
loudspeaker is in use.
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Remember to make back-up copies or keep a written record of
all important information stored in your mobile phone.
Some people may suffer epileptic seizures or blackouts when
exposed to flashing lights, or when playing video games. These
seizures or blackouts may occur even if a person never had a
previous seizure or blackout. If you have experienced seizures
or blackouts, or if you have a family history of such occurrences,
please consult your doctor before playing video games on your
mobile phone or enabling a flashing-lights feature on your mobile
phone. Parents should monitor their children’s use of video
games or other features that incorporate flashing lights on the
mobile phones. All persons should discontinue use and consult a
doctor if any of the following symptoms occur: convulsion, eye or
muscle twitching, loss of awareness, involuntary movements, or
disorientation. To limit the likelihood of such symptoms, please
take the following safety precautions:
- Play at the farthest distance possible from the screen. When
you play games on your mobile phone, you may experience
occasional discomfort in your hands, arms, shoulders, neck,
or other parts of your body. Follow these instructions to avoid
problems such as tendinitis, carpal tunnel syndrome, or other
musculoskeletal disorders:
- Take a minimum of a 15-minute break every hour of game
playing.
- If your hands, wrists, or arms become tired or sore while
playing, stop and rest for several hours before playing again.
- If you continue to have sore hands, wrists, or arms during or
after playing, stop the game and see a doctor.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at
high volume levels for long periods. Exercise caution
when holding your device near your ear while the
loudspeaker is in use.
• PRIVACY:
Please note that you must respect the laws and regulations
in force in your jurisdiction or other jurisdiction(s) where you
will use your mobile phone regarding taking photographs and
recording sounds with your mobile phone. Pursuant to such laws
and regulations, it may be strictly forbidden to take photographs
and/or to record the voices of other people or any of their
personal attributes, and reproduce or distribute them, as this
may be considered to be an invasion of privacy.
Switch the mobile phone off when you are near gas or flammable
liquids. Strictly obey all signs and instructions posted in a fuel
depot, gas station, or chemical plant, or in any potentially
explosive atmosphere.
When the mobile phone is switched on, it should be kept at
least 15 cm from any medical device such as a pacemaker, a
hearing aid or insulin pump. In particular when using the mobile
phone you should hold it against the ear on the opposite side to
the device, if any.
Read and follow the directions from the manufacturer of your
implantable medical device. If you have any questions about
using your mobile device with your implantable medical device,
consult your healthcare provider.
To avoid hearing impairment, answer the call before holding
your mobile phone to your ear. Also move the handset away
from your ear while using the “hands-free” option because the
amplified volume might cause hearing damage.
It is recommended to have proper supervision while small
children use your mobile phone.
When replacing the cover please note that your phone may
contain substances that could create an allergic reaction.
Always handle your mobile phone with care and keep it in a
clean and dust-free place.
Do not allow your mobile phone to be exposed to adverse
weather or environmental conditions (moisture, humidity, rain,
infiltration of liquids, dust, sea air, etc.). The manufacturer’s
recommended operating temperature range is -10°C (14°F) to
+55°C (131°F) (the max value depends on device, materials and
housing paint/texture).
Over 55°C (131°F) the legibility of the mobile phone’s display
may be impaired, though this is temporary and not serious.
Do not open or attempt to repair your mobile phone yourself.
Do not drop, throw, or try to bend your mobile phone.
Do not use the mobile phone if the glass made screen is
damaged, cracked, or broken to avoid any injury.
Do not paint it.
Use only batteries, battery chargers, and accessories which
are recommended by TCL Communication Ltd. and its affiliates
and are compatible with your mobile phone model. TCL
Communication Ltd. and its affiliates disclaim any liability for
damage caused by the use of other chargers or batteries.
Your mobile phone should not be disposed of in a municipal
waste. Please check local regulations for disposal of electronic
products.
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CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED
BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES
ACCORDING TO THE INSTRUCTIONS
• CHARGERS:
Home A.C./ Travel chargers will operate within the temperature
range of: 0°C (32°F) to 40°C (104°F).
The chargers designed for your mobile phone meet with the
standard for safety of information technology equipment and
office equipment use. Due to different applicable electrical
specifications, a charger you purchased in one jurisdiction may
not work in another jurisdiction. They should be used for this
purpose only.
Characteristics of power supply (depending on the country):
Travel charger: Input: 100-240 V, 50/60 Hz, 150 mA
Output: 5 V, 550 mA
Battery: Lithium 2000 mAh
Radio Waves ....................
THIS MOBILE PHONE MEETS THE GOVERNMENT’S
REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.
Your mobile phone is a radio transmitter and receiver. It is
designed and manufactured not to exceed the emission limits for
exposure to radio-frequency (RF) energy. These limits are part
of comprehensive guidelines and establish permitted levels of
RF energy for the general population. The guidelines are based
on standards that were developed by independent scientific
organizations through periodic and thorough evaluation of
scientific studies. These guidelines include a substantial safety
margin designed to ensure the safety of all persons, regardless
of age and health.
The exposure standard for mobile phones employs a unit of
measurement known as the Specific Absorption Rate, or SAR.
The SAR limit set by public authorities such as the Federal
Communications Commission of the US Government (FCC), or
by Industry Canada, is 1.6 W/kg averaged over 1 gram of body
tissue. Tests for SAR are conducted using standard operating
positions with the mobile phone transmitting at its highest
certified power level in all tested frequency bands.
It is the user’s sole responsibility to ensure that prior
authorization be obtained, if necessary, in order to record private
or confidential conversations or take a photograph of another
person; the manufacturer, the seller or vendor of your mobile
phone (including the operator) disclaim any liability which may
result from the improper use of the mobile phone.
• BATTERY AND ACCESSORIES:
Following new air regulation, the battery of your product is not
charged. Please charge it first.
Before removing the battery from your mobile phone, please
make sure that the mobile phone is switched off.
Observe the following precautions for battery use:
- Do not attempt to open the battery (due to the risk of toxic
fumes and burns).
- Do not puncture, disassemble, or cause a short-circuit in the
battery,
- Do not burn or dispose of a used battery in the garbage or store
it at temperatures above 60°C (140°F).
Batteries must be disposed of in accordance with locally
applicable environmental regulations. Only use the battery for
the purpose for which it was designed. Never use damaged
batteries or those not recommended by TCL Communication
Ltd. and/or its affiliates.
This symbol on your mobile phone, the battery, and
the accessories means that these products must be
taken to collection points at the end of their life:
- Municipal waste disposal centers with specific bins
for these types of equipment
- Collection bins at points of sale.
They will then be recycled, preventing substances being
disposed of in the environment, so that their components can
be reused.
In European Union countries:
These collection points are accessible free of charge. All
products with this sign must be brought to these collection
points.
In non European Union jurisdictions:
Items of equipment with this symbol are not be thrown into
ordinary bins if your jurisdiction or your region has suitable
recycling and collection facilities; instead they are to be taken to
collection points for them to be recycled.
In the United States you may learn more about CTIA’s Recycling
Program at http://www.gowirelessgogreen.org/
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- Consult the dealer or an experienced radio/ TV technician
for help.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to
operate the equipment.
For the receiver devices associated with the operation of
a licensed radio service (e.g. FM broadcast), they bear the
following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the condition that this device does not cause harmful
interference.
For other devices, they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation
is subject to the following two conditions:
(1) this device may not cause harmful interference
(2) this device must accept any interference received, including
interference that may cause undesired operation.
Your mobile phone is equipped with a built-in antenna. For
optimal operation, you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used
in positions other than against your ear. In such circumstances
the device will be compliant with the guidelines when used with
headset or usb data cable. If you are using another accessory
ensure that whatever product is used is free of any metal and
that it positions the mobile phone at least 10 mm away from
the body.
Please note by using the device some of your personal data
may be shared with the main device. It is under your own
responsibility to protect your own personal data, not to share
with it with any unauthorized devices or third party devices
connected to yours. For products with Wi-Fi features, only
connect to trusted Wi-Fi networks. Also when using your
product as a hotspot (where available), use network security.
These precautions will help prevent unauthorized access to
your device. Your product can store personal information in
various locations including a SIM card, memory card, and built-
in memory. Be sure to remove or clear all personal information
before you recycle, return, or give away your product. Choose
your apps and updates carefully, and install from trusted sources
only. Some apps can impact your product’s performance and/or
have access to private information including account details, call
data, location details and network resources.
Although the SAR is determined at the highest certified power
level, the actual SAR level of the mobile phone while operating
can be well below the maximum value. This is because the
mobile phone is designed to operate at multiple power levels
so as to use only the power required to reach the network. In
general, the closer you are to a wireless base station antenna,
the lower the power output of the mobile phone. Before a mobile
phone model is available for sale to the public, compliance with
national regulations and standards must be shown.
The highest SAR value for this model mobile phone when tested
is 0.61 W/Kg for use at the ear and 1.31 W/Kg for use close
to the body.
While there may be differences between the SAR levels of
various mobile phones and at various positions, they all meet
the government requirement for RF exposure. For body-worn
operation, the mobile phone meets FCC RF exposure guidelines
provided that it is used with a non-metallic accessory with the
handset at least 10 mm from the body. Use of other accessories
may not ensure compliance with FCC RF exposure guidelines.
Additional information on SAR can be found on the Cellular
Telecommunications & Internet Association (CTIA) Web site:
http://www.ctia.org/
The World Health Organization (WHO) considers that present
scientific information does not indicate the need for any
special precautions for use of mobile phones. If individuals
are concerned, they might choose to limit their own or their
children’s RF exposure by limiting the length of calls, or using
“hands-free” devices to keep mobile phones away from the head
and body. (fact sheet n°193). Additional WHO information about
electromagnetic fields and public health are available on the
following website: http://www.who.int/peh-emf.
Note: This equipment has been tested and found to comply
with the limits for a Class B digital device pursuant to part
15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no
guarantee that interference to radio or television reception,
which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one
or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
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Note that any data shared with TCL Communication Ltd. is
stored in accordance with applicable data protection legislation.
For these purposes TCL Communication Ltd. implements and
maintains appropriate technical and organizational measures
to protect all personal data, for example against unauthorized
or unlawful processing and accidental loss or destruction of
or damage to such personal data whereby the measures shall
provide a level of security that is appropriate having regard to
(i) the technical possibilities available,
(ii) the costs for implementing the measures,
(iii) the risks involved with the processing of the personal data,
and
(iv) the sensitivity of the personal data processed.
You can access, review and edit your personal information at
any time by logging into your user account, visiting your user
profile or by contacting us directly. Should you require us to edit
or delete your personal data, we may ask you to provide us with
evidence of your identity before we can act on your request.
IC Notice
This device complies with Industry Canada license-exempt RSS
standard(s). Operation is subject to the following two conditions:
(1) this device may not cause interference, and
(2) this device must accept any interference, including
interference that may cause undesired operation of the
device.
This Class B digital apparatus complies with Canadian ICES-
003.
IC Radiation Exposure Statement
This EUT is compliance with SAR for general population/
uncontrolled exposure limits in IC RSS-102 and had been tested
in accordance with the measurement methods and procedures
specified in IEEE 1528 and IEC 62209. This equipment should
be installed and operated with minimum distance 10 mm
between the radiator and your body. This device and its
antenna(s) must not be co-located or operating in conjunction
with any other antenna or transmitter.
Licences ...........................
microSD Logo is a trademark.
The Bluetooth word mark and logos are owned
by the Bluetooth SIG, Inc. and any use of such
marks by TCL Communication Ltd. and its
affiliates is under license. Other trademarks
and trade names are those of their respective
owners.
ALCATEL PIXI 4 (5) Bluetooth Declaration
ID D026889
The Wi-Fi Logo is a certification mark of the
Wi-Fi Alliance.
Google, the Google logo, Android, the Android
logo, Google SearchTM, Google MapsTM, GmailTM,
YouTube, Google Play Store, Google LatitudeTM
and HangoutsTM are trademarks of Google Inc.
The Android robot is reproduced or modified from work created
and shared by Google and used according to terms described
in the Creative Commons 3.0 Attribution License (the text will
show when you touch and hold Google legal in Settings\About
phone\Legal information). (1)
You have purchased a product which uses the open source
(http://opensource.org/) programs mtd, msdosfs, netfilter/
iptables and initrd in object code and other open source
programs licensed under the GNU General Public License and
Apache License.
We will provide you with a complete copy of the corresponding
source codes upon request within a period of three years from
the distribution of the product by TCL Communication.
You may download the source codes from http://sourceforge.net/
projects/alcatel/files/. The provision of the source code is free of
charge from the internet.
Hearing Aid Compatibility
Your mobile phone is rated: «For Hearing Aid», to assist hearing
device users in finding mobile phones that may be compatible
with their hearing devices.
This device is HAC M4 compatible. Reference ANSI C63.19-
2011 For more information please visit our website http://www.
alcatelonetouch.us
FCC ID: 2ACCJH056
IC ID: 9238A-0069
(1) May not be available in all countries.
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General information ........
Visit our website for product support information such as
Specifications, User Manual and Frequently Asked Questions.
An electronic version of the User Manual is available in English
and other languages as appropriate. For email support, fill out a
request form via the Contact Us link at our website. For phone
support, call our toll free number during the hours of operation.
• Website: www.alcatelonetouch.us
• Facebook: facebook.com/alcatel
• Twitter: twitter.com/alcatel
• Contact: USA: 855-368-0829; Canada: 855-844-6058
Your device is a transceiver that operates on
• GSM: (850/900/1800/1900 MHz)
• UMTS: (B2/4/5)
• LTE: (B2/4/5/7/12/17)
Protection against theft (1)
Your mobile phone has a unique electronic serial number
shown on the packaging label and in the product’s memory
called IMEI (International Mobile Station Equipment
Identity). You can also retrieve your IMEI by entering *#06#,
using the dial pad. We recommend that you record the
number the first time you use your mobile phone. It may be
requested by the police or your operator to identify that it's
your device in the event that your mobile phone is stolen.
Disclaimer
There may be certain differences between the description
in the user manual and the operation in the mobile phone,
depending on the software release of your mobile phone or
specific operator services. TCL Communication Ltd. shall not be
held legally responsible for such differences if any, nor for their
potential consequences, which responsibility shall be borne by
the operator exclusively.
(1) Contact your network operator to check service availability.
TCL Communication Ltd.
Limited Warranty .............
TCL Communication Ltd. warrants to the original retail purchaser
of this wireless device that should this product or part thereof
during normal consumer usage and condition be proven to be
defective in material or workmanship that results in product
failure within the first twelve (12) months from the date of
purchase as shown on your original sales receipt from an
authorized sales agent. Such defect(s) will be repaired or
replaced with new or rebuilt parts at the company’s option
without charge for parts or labor directly related to the defect(s).
Limited warranty does not cover cosmetic changes caused by
normal use.
Batteries, power adapters, and other accessories sold as in box
items are also warranted against defects and workmanship as
set forth above. Such defect(s) will be repaired or replaced (with
new or rebuilt parts) at the company’s option without charge for
parts or labor directly related to the defect(s).
TCL Communication Ltd. disclaims any other express or implied
warranty for its device. This LIMITED WARRANTY will be voided
if any of the following conditions occur:
• Non-compliance with the instructions for use or installation,
or with technical and safety standards applicable in the
geographical area where your phone is used;
• Connection to any equipment not supplied or not recommended
by TCL Communication Ltd.;
• Modification or repair performed by individuals not authorized
by TCL Communication Ltd. or its affiliates;
• Changes to the device operating system by the user or third
party applications;
• Acts of god such as inclement weather, lightning, power
surges, fire, humidity, infiltration of liquids or foods, chemical
products, download of files, crash, high voltage, corrosion,
oxidation;
• Removal or altering of the wireless device’s event labels or
serial numbers (IMEI);
• Damage from exposure to water or other liquids, moisture,
humidity, excessive temperatures or extreme environmental
conditions, sand, excess dust and any condition outside the
operating guidelines;
• Rooted devices;
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• Damage as result of physical abuse regardless of cause.
There are no express warranties, whether written, oral or
implied, other than this printed limited warranty or the mandatory
warranty provided by your jurisdiction. In no event shall TCL
Communication Ltd. or any of its affiliates be liable for incidental
or consequential damages of any nature whatsoever, including
but not limited to commercial loss, to the full extent those
damages can be disclaimed by law. Some states do not
allow the exclusion or limitation of incidental or consequential
damages, or limitations on the duration of implied warranties,
so the preceding limitations or exclusions may not apply to you.
How to obtain warranty: In United States, call (855) 368-0829
or go to http://www.alcatelonetouch.us/warranty. In Canada, call
(855) 844-6058 or go to http://www.alcatelonetouch.ca/warranty.
We have also placed warranty procedure in our website. In the
event that your wireless device is no longer covered by this
limited warranty due to time or condition, you may utilize our
out of warranty repair option with our authorized repair center.
Electronic Recycling (Within USA Only):
For more information on Electronic Recycling, please:
1) Visit Alcatel Electronic Recycling Program website at http://
www.alcatelonetouch.us/electronic-recycling-program, or
2) Call Alcatel US Customer Support at 1-855-368-0829.
Troubleshooting ..............
Before contacting the service center you are advised to follow
the instructions below:
• You are advised to fully charge the battery for optimal
operation.
• Avoid storing large amounts of data on your phone as this may
affect its performance.
• Use the FOTA (Firmware Over The Air) Upgrade tool to update
your phone's software. To access System updates, touch the
Application tab from the Home screen, then select System
updates or touch Settings\About phone\System updates.
Touch and the phone will search for the latest software.
If you want to update the system, touch the button, and
when that’s finished, touch to complete the upgrade. Now
your phone will have the latest version of the software. You
should turn on data connection or Wi-Fi before searching for
updates. Auto-check settings are also available. If you have
chosen auto-check, when the system discovers the new
version, a dialog will pop up to choose download or ignore, the
notification will also appear in status bar.
Don't change your default storage location while FOTA is
downloading or updating to avoid errors in locating the correct
update packages.
• Use Factory data reset and Mobile Upgrade tool to perform
phone formatting or software upgrading (to reset factory data,
hold down the Power key and the Volume up key at the
same time when powered off). ALL User phone data: contacts,
photos, messages and files, downloaded applications will
be lost permanently. It is strongly advised to fully backup the
phone data and profile via Smart Suite before doing formatting
and upgrading.
• Please pay attention that after Factory data reset is performed
you may be requested to enter Google account credentials*
that were used on this device before Factory reset. Otherwise
you will not be able to use the device. If you don’t remember
your Google account credentials please complete Google
account recovery procedure. In case you don’t succeed in it -
please apply to authorized repair center, but remember that it
will not be regarded as warranty case.
* Applicable for Android OS versions starting from 5.1.
and carry out the following checks:
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My phone cannot be switched on or is frozen
• If the phone cannot be switched on, charge it for at least 20
minutes to ensure the minimum battery power needed, then
try to switch on again.
• If the phone falls into a loop during power on-off animation
and the user interface cannot be accessed, press and hold the
Power key to reset. This eliminates any abnormal OS booting
issues caused by 3rd party APKs.
• If neither method is effective, please reset the phone using the
Power key and the Volume up key (holding both together) or
upgrade software via Mobile Upgrade tool.
My phone has not responded for several minutes
• Restart your phone by pressing and holding the Power key.
• Remove the battery and re-insert it, then restart the phone
• If it still does not work, please use Factory data reset to reset
the phone or Mobile Upgrade to upgrade software.
My phone turns off by itself
• Check that your screen is locked when you are not using
your phone, and make sure the Power key is not accidentally
contacted while the screen is unlocked.
• Check the battery charge level.
• If it still does not work, please use Factory data reset to reset
the phone or FOTA/Mobile Upgrade to upgrade software.
My phone cannot charge properly
• Make sure you are using an ALCATEL battery and the charger
from the box.
• Make sure your battery is inserted properly and clean the
battery contact if it’s dirty. It must be inserted before plugging
in the charger.
• Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions
(0°C to +40°C).
• When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or "No service" is
displayed
• Try connecting in another location.
• Verify the network coverage with your operator.
• Check with your operator that your SIM card is valid.
• Try selecting the available network(s) manually
• Try connecting at a later time if the network is overloaded.
My phone cannot connect to the Internet
• Check that the IMEI number (press *#06#) is the same as the
one printed on your warranty card or box.
• Make sure that the internet access service of your SIM card is
available.
• Check your phone's Internet connection settings.
• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure the SIM card has been correctly inserted (see
"Inserting or removing the SIM card").
• Make sure the chip on your SIM card is not damaged or
scratched.
• Make sure the service of your SIM card is available.
Unable to make outgoing calls
• Make sure you have dialed a valid number and have touched
Call.
• For international calls, check the country and area codes.
• Make sure your phone is connected to a network, and the
network is not overloaded or unavailable.
• Check your subscription status with your operator (credit, SIM
card valid, etc.).
• Make sure you have not barred outgoing calls.
• Make sure that your phone is not in airplane mode.
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a
network (check for overloaded or unavailable network).
• Check your subscription status with your operator (credit, SIM
card valid, etc.).
• Make sure you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in airplane mode.
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The caller’s name/number does not appear when a call is
received
• Check that you have subscribed to this service with your
operator.
• Your caller has concealed his/her name or number.
I cannot find my contacts
• Make sure your SIM card is not broken.
• Make sure your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the
Volume Up/Down key.
• Check the network strength.
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription
includes this service.
• Make sure this feature does not require an ALCATEL
accessory.
When I select a number from my contacts, the number
cannot be dialed
• Make sure that you have correctly recorded the number in your
file.
• Make sure that you have selected the country prefix when calling
a foreign country.
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete
some files or save the files in the phone contacts (i.e. your
professional or personal directories).
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability.
I cannot access my voicemail
• Make sure your operator’s voicemail number is correctly
entered in "Voicemail number".
• Try later if the network is busy.
I am unable to send and receive MMS
• Check your phone memory availability as it might be full.
• Contact your network operator to check service availability and
check MMS parameters.
• Verify the server center number or your MMS profile with
your operator.
• The server center may be busy, try again later.
SIM card PIN locked
• Contact your network operator to obtain the PUK code
(Personal Unblocking Key).
I am unable to connect my phone to my computer
• Install Smart Suite.
• Check that your USB driver is installed properly.
• Open the Notification panel to check if the Smart Suite Agent
has been activated.
• Check that you have marked the checkbox of USB debugging.
• Check that your computer meets the requirements for Smart
Suite Installation.
• Make sure that you’re using the right cable from the box.
I am unable to download new files
• Make sure there is sufficient phone memory for your download.
• Select the microSD card as the location to store downloaded
files.
• Check your subscription status with your operator.
The phone cannot be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible
to other users.
• Make sure that the two phones are within Bluetooth’s detection
range.
How to make your battery last longer
• Make sure you follow the complete charge time (minimum
2.5 hours).
• After a partial charge, the battery level indicator may not be
exact. Wait for at least 20 minutes after removing the charger
to obtain an exact indication.
• Adjust the brightness of the screen as appropriate
• Extend the email auto-check interval for as long as possible.
• Update news and weather information on manual demand, or
increase their auto-check interval.
• Exit background-running applications if they are not being used
for a long time.
• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
19 20
The phone becomes warm following prolonged calls,
game playing, internet surfing, or running other complex
applications.
• This heating is a normal consequence of the CPU handling
excessive data. Ending above actions will make your phone
return to normal temperatures.
After Factory reset is performed my device asks to enter
Google account credentials and I can’t use it avoiding this
action*.
• After Factory reset is performed you need to enter the
original Google account credentials that were used on this
device before Factory data reset. Otherwise you will not be
able to use the device. If you don’t remember your Google
account credentials please complete Google account recovery
procedure. In case you don’t succeed in it - please apply
to authorized repair center, but remember that it will not be
regarded as warranty case.
* Applicable for Android OS versions starting from 5.1.
I don’t hear when somebody calls/messages me, I just see
missed calls/messages notifications on display.
• Please check if Interruptions/Do not disturb mode is activated
on your device. If it is activated you can see a “Star”
symbol (for Android OS 5.X version) or icon (for Android
OS 6.X version) displayed on notification panel. In this case
you need deactivate Interruptions/Do not disturb mode. To
do it just press volume up or down key and select “All” (on
Android 5.X) or modify it in Settings àSound & notifications
àInterruptions ( for Android 5.X) or Do not disturb ( for Android
6.X).
My device asks me to enter some password/code/key that
I don’t remember or don’t know due to this device has
been used by another person before and I can’t get this
password/code/key from him/her.
• Password/code/key request could be caused by same security
feature activated on this device. You can try to perform Factory
data reset, but remember that if it doesn’t help you need to
apply authorized repair center and it will not be regarded as
warranty case.
ALCATEL is a trademark of Alcatel-Lucent
and is used under license by
TCL Communication Ltd.
© Copyright 2016 TCL Communication Ltd
All rights reserved
TCL Communication Ltd reserves
the right to alter material
or technical specification
without prior notice.
All "Signature" ringtones embedded in this phone have been
composed, arranged, and mixed by NU TROPIC (Amar
Kabouche).