TCL Communication H077 LTE / UMTS / GSM mobile phone User Manual TempConfidential A 8 5085O
TCL Communication Ltd. LTE / UMTS / GSM mobile phone TempConfidential A 8 5085O
TempConfidential_A.8_5085O_User manual
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Safety and use ......................
We recommend that you read this chapter carefully before using
your phone. The manufacturer disclaims any liability for damage,
which may result as a consequence of improper use or use
contrary to the instructions contained herein.
TRAFFIC SAFETY:
Given that studies show that using a phone while driving a vehicle
constitutes a real risk, even when the hands-free kit is used (car kit,
headset...), drivers are requested to refrain from using their phone
when the vehicle is not parked. Check the laws and regulations
on the use of wireless phones and their accessories in the areas
where you drive. Always obey them. The use of these devices may
be prohibited or restricted in certain areas.
CONDITIONS OF USE:
• You are advised to switch off the phone from time to time to
optimize its performance;
• Remember to abide by local authority rules of phone use on
aircrafts;
• If your phone is a unibody device, where the back cover and
battery are not removable, dissembling the phone will void your
warranty. Disassembling the phone can cause bodily injury if the
battery is punctured;
• Always handle your phone with care and keep it in a clean and
dust-free place;
• Do not allow your phone to be exposed to adverse weather
or environmental conditions, such as moisture, humidity, rain,
infiltration of liquids, dust, sea air, etc. The manufacturer’s
recommended operating temperature range is -10°C (14°F)
to +55°C (131°F). At over 55°C (131°F), the legibility of the
phone’s display may be impaired, though this is temporary and
not serious;
• Do not open, dismantle, or attempt to repair your phone
yourself;
• Do not drop, throw, or bend your phone;
• Use only batteries, battery chargers, and accessories which are
recommended by TCL Communication Ltd. and its affiliates and
are compatible with your phone model. TCL Communication Ltd.
and its affiliates disclaim any liability for damage caused by the
use of other chargers or batteries;
• Your phone should not be disposed of in a municipal waste.
Please check local regulations for disposal of electronic products;
• Remember to make backup copies or keep a written record of all
important information stored on your phone;
English - CQF294C01AAA
Safety, Precaution, and
Troubleshooting
This product meets applicable national
SAR limits of 1.6 W/kg. The specific
maximum SAR values can be found on
Radio waves section.
When carrying the product or using it
while worn on your body, either use an
approved accessory such as a holster or
otherwise maintain a distance of 10 mm
from the body to ensure compliance with
RF exposure requirements. Note that the
product may be transmitting even if you
are not making a phone call.
www.sar-tick.com
PROTECT YOUR HEARING
To prevent possible hearing damage, do
not listen at high volume levels for long
periods. Exercise caution when holding
your phone near your ear while the
loudspeaker is in use.
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• Do not burn or dispose of your phone in household rubbish or
store it at temperature above 60°C (140°F).
Phone and battery must be disposed of in accordance with locally
applicable environmental regulations.
For a unibody device:
Observe the following precautions:
• Do not attempt to open the back cover;
• Do not attempt to eject, replace, or open battery;
• Do not puncture the back cover of your phone;
• Do not burn or dispose of your phone in household rubbish or
store it at temperature above 60°C (140°F);
Phone and battery as a unibody device must be disposed of in
accordance with locally applicable environmental regulations.
This symbol on your phone, the battery and the
accessories mean that these products must be taken to
collection points at the end of their life:
• Municipal waste disposal centers with specific bins
for these items of equipment
• Collection bins at points of sale.
They will then be recycled, preventing substances being disposed
of in the environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge.
All products with this sign must be brought to these collection
points.
In non-European Union jurisdictions:
Items of equipment with this symbol are not to be thrown into
ordinary bins if your jurisdiction or your region has suitable
recycling and collection facilities; instead they are to be taken to
collection points for them to be recycled.
In the United States you may learn more about CTIA’s Recycling
Program at http://www.gowirelessgogreen.org/
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED
BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES
ACCORDING TO THE INSTRUCTIONS.
WARNING: This product contains chemicals known to the
State of California to cause cancer and birth defects or other
reproductive harm.
• Some people may suffer epileptic seizures or blackouts when
exposed to flashing lights, or when playing video games. These
seizures or blackouts may occur even if a person never had a
previous seizure or blackout. If you have experienced seizures
or blackouts, or if you have a family history of such occurrences,
please consult your doctor before playing video games on your
phone or enabling a flashing-lights feature on your phone;
• Parents should monitor their children’s use of video games or
other features that incorporate flashing lights on the phones.
All persons should discontinue use and consult a doctor if any
of the following symptoms occur: convulsion, eye or muscle
twitching, loss of awareness, orientation, or movements.
PRIVACY:
Please note that you must respect the laws and regulations in
force in your jurisdiction or other jurisdiction(s) where you will use
your phone regarding taking photographs and recording sounds
with your phone. Pursuant to such laws and regulations, it may be
strictly forbidden to take photographs and/or to record the voices
of other people or any of their personal attributes, and duplicate
or distribute them, as this may be considered to be an invasion
of privacy. It is the user's sole responsibility to ensure that prior
authorization be obtained, if necessary, in order to record private
or confidential conversations or take a photograph of another
person; the manufacturer, the seller or vendor of your phone
(including the carrier) disclaim any liability which may result from
the improper use of the phone.
BATTERY:
For a non-unibody device:
Observe the following precautions:
• Do not attempt to open the battery (due to the risk of toxic
fumes and burns);
• Do not puncture, disassemble, or cause a short circuit in a
battery;
• Do not burn or dispose of a used battery in household rubbish
or store it at temperatures above 60°C (140°F).
Batteries must be disposed of in accordance with locally applicable
environmental regulations. Only use the battery for the purpose
for which it was designed. Never use damaged batteries or those
not recommended by TCL Communication Ltd. and/or its affiliates.
For a non-unibody device with a non-removable battery:
Observe the following precautions:
• Do not attempt to eject, replace or open the battery;
• Do not puncture, disassemble, or cause a short circuit in the
battery;
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Although the SAR is determined at the highest certified power
level, the actual SAR level of the phone while operating can be
well below the maximum value. This is because the phone is
designed to operate at multiple power levels so as to use only
the power required to reach the network. In general, the closer
you are to a wireless base station antenna, the lower the power
output of the phone. Before a phone model is available for sale
to the public, compliance with national regulations and standards
must be shown.
The highest SAR value for this model phone when tested is 0.63
W/Kg for use at the ear and 1.40 W/Kg for use close to the body.
While there may be differences between the SAR levels of various
phones and at various positions, they all meet the government
requirements for RF exposure.
For body-worn operation, the phone meets FCC RF exposure
guidelines provided that it is used with a non-metallic accessory
with the handset at least 10 mm from the body. Use of other
accessories may not ensure compliance with FCC RF exposure
guidelines.
Additional information on SAR can be found on the Cellular
Telecommunications & Internet Association (CTIA) Web site:
http://www.ctia.org/
The World Health Organization (WHO) considers that present
scientific information does not indicate the need for any special
precautions for use of phones. If individuals are concerned,
they might choose to limit their own or their children’s RF
exposure by limiting the length of calls, or using “hands-
free” devices to keep phones away from the head and body.
Additional WHO information about electromagnetic fields
and public health are available on the following website:
http://www.who.int/peh-emf.
Note: This equipment has been tested and found to comply
with the limits for a Class B digital device pursuant to part
15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference
to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna;
• Increase the separation between the equipment and receiver;
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected;
CHARGERS:
Home A.C./ Travel chargers will operate within the temperature
range of: 0°C (32°F) to 40°C (104°F).
The chargers designed for your phone meet the standard for
safety of information technology equipment and office equipment
use. Due to different applicable electrical specifications, a charger
you purchased in one jurisdiction may not work in another
jurisdiction. They should be used for this purpose only.
Characteristics of power supply (depending on the country):
Travel charger: Input: 100-240 V, 50/60 Hz, 0.2A
Output: 5V, 1A
Battery: Lithium 2710 mAh
Radio waves ..........................
THIS PHONE MEETS THE GOVERNMENT’S REQUIREMENTS
FOR EXPOSURE TO RADIO WAVES.
Your phone is a radio transmitter and receiver. It is designed
and manufactured not to exceed the emission limits for
exposure to radio-frequency (RF) energy. These limits are part
of comprehensive guidelines and establish permitted levels of
RF energy for the general population. The guidelines are based
on standards that were developed by independent scientific
organizations through periodic and thorough evaluation of
scientific studies. These guidelines include a substantial safety
margin designed to ensure the safety of all persons, regardless
of age and health.
The exposure standard for phones employs a unit of measurement
known as the Specific Absorption Rate, or SAR. The SAR limit
set by public authorities such as the Federal Communications
Commission of the US Government (FCC), or by Innovation,
Science and Economic Development Canada (ISEDC), is 1.6 W/kg
averaged over 1 gram of body tissue. Tests for SAR are conducted
using standard operating positions with the phone transmitting
at its highest certified power level in all tested frequency bands.
This device is complied with SAR for general population /
uncontrolled exposure limits in ANSI/IEEE C95.1-1992 and had
been tested in accordance with the measurement methods and
procedures specified in IEEE1528.
The FCC has granted an Equipment Authorization for this model
phone with all reported SAR levels evaluated as in compliance with
the FCC RF exposure guidelines. SAR information on this model
phone is on file with the FCC and can be found under the Display
Grant section of www.fcc.gov/oet/ea/fccid after searching on FCC
ID: 2ACCJH077.
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• The technical possibilities available;
• The costs for implementing the measures;
• The risks involved with the processing of the personal data, and;
• The sensitivity of the personal data processed.
You can access, review and edit your personal information at any
time by logging into your user account, visiting your user profile or
by contacting us directly. Should you require us to edit or delete
your personal data, we may ask you to provide us with evidence
of your identity before we can act on your request.
Innovation, Science and Economic Development Canada (ISEDC)
Notice
This device complies with Innovation, Science and Economic
Development Canada license-exempt RSS standard(s). Operation
is subject to the following two conditions:
• This device may not cause interference, and;
• This device must accept any interference, including interference
that may cause undesired operation of the device.
This Class B digital apparatus complies with Canadian ICES-003.
Innovation, Science and Economic Development Canada (ISEDC)
Radiation Exposure Statement
This EUT is compliance with SAR for general population/
uncontrolled exposure limits in ISEDC RSS-102 and had been
tested in accordance with the measurement methods and
procedures specified in IEEE 1528 and IEC 62209. This equipment
should be installed and operated with minimum distance 10 mm
between the radiator and your body. This device and its antenna(s)
must not be co-located or operating in conjunction with any other
antenna or transmitter.
• Consult the dealer or an experienced radio/ TV technician
for help.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to
operate the equipment.
For the receiver devices associated with the operation of a
licensed radio service (e.g. FM broadcast), they bear the following
statement:
This phone complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
• This device may not cause harmful interference;
• This device must accept any interference received, including
interference that may cause undesired operation.
Your phone is equipped with a built-in antenna. For optimal
operation, you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used in
positions other than against your ear. In such circumstances the
device will be compliant with the guidelines when used with a
headset or usb data cable.
If you are using another accessory ensure that whatever product
is used is free of any metal and that it positions the phone at least
10 mm away from the body.
Please note by using the device some of your personal data may
be shared with the main device. It is under your own responsibility
to protect your own personal data, not to share it with any
unauthorized devices or third party devices connected to yours.
For products with Wi-Fi features, only connect to trusted Wi-Fi
networks. Also, when using your product as a hotspot (where
available), use network security. These precautions will help
prevent unauthorized access to your device. Your product can
store personal information in various locations including a SIM
card, memory card, and built-in memory. Be sure to remove or
clear all personal information before you recycle, return, or give
away your product. Choose your apps and updates carefully, and
install from trusted sources only. Some apps can impact your
product’s performance and/or have access to private information
including account details, call data, location details and network
resources.
Note that any data shared with TCL Communication Ltd. is stored
in accordance with applicable data protection legislation. For these
purposes TCL Communication Ltd. implements and maintains
appropriate technical and organizational measures to protect
all personal data, for example against unauthorized or unlawful
processing and accidental loss or destruction of or damage to
such personal data whereby the measures shall provide a level of
security that is appropriate having regard to
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Licences ..................................
microSD Logo is a trademark.
The Bluetooth® word mark and logos are owned by
the Bluetooth SIG, Inc. and any use of such marks
by TCL Communication Ltd. and its affiliates is under
license. Other trademarks and trade names are those
of their respective owners.
Alcatel 5085O Bluetooth Declaration
ID D034867
The Wi-Fi Logo is a certification mark of the Wi-Fi
Alliance.
Google, the Google logo, Android, the Android
logo, Google Search
TM
, Google Maps
TM
, Gmail
TM
,
YouTube, Google Play Store, Google Latitude
TM
and
Hangouts
TM
are trademarks of Google Inc.
The Android robot is reproduced or modified from work created
and shared by Google and used according to terms described in
the Creative Commons 3.0 Attribution License (the text will show
when you touch Google legal in Settings > About phone > Legal
information) (1).
You have purchased a product which uses the open source
(http://opensource.org/) programs mtd, msdosfs, netfilter/iptables
and initrd in object code and other open source programs licensed
under the GNU General Public License and Apache License.
We will provide you with a complete copy of the corresponding
source codes upon request within a period of three years from the
distribution of the product by TCL Communication Ltd.
You may download the source codes from http://sourceforge.net/
projects/alcatel/files/. The provision of the source code is free of
charge from the internet.
(1) May not be available in all countries.
US Information Concerning the Federal
Communications Commission (“FCC”)
Requirements for Hearing Aid Compatibility
with Wireless Devices
When wireless devices are used near hearing devices (such as
hearing aids and cochlear implants), users may detect a buzzing,
humming, or whining noise. Some hearing devices are more
immune than others to this interference, and wireless devices also
vary in the amount of interference that they generate.
The wireless phone industry has developed ratings to assist
hearing device users in finding wireless devices that may be
compatible with their hearing devices. Not all wireless devices
have been rated. Wireless devices that are rated will have the
rating displayed on the box together with other relevant approval
markings.
The ratings are not guarantees. Results will vary depending on
the user’s hearing device and hearing loss. If your hearing device
is vulnerable to interference, you may not be able to use a rated
wireless device successfully. Consulting with your hearing health
professional and testing the wireless device with your hearing
device is the best way to evaluate it for your personal needs.
This smartphone has been tested and rated for use with hearing
aids for some of the wireless technologies that the smartphone
uses. However, other wireless technologies may be used in this
smartphone that have not been tested for use with hearing aids.
It is important to try the different features of your smartphone
thoroughly and in different locations to determine if you hear any
interfering noise when using this smartphone with your hearing
aid or cochlear implant. Consult your wireless service provider
about its return and exchange policies, and for information about
hearing aid compatibility.
Hearing aid compatibility rating for this smartphone: M4/T3
How the ratings work
M-Ratings: Wireless devices rated M3 or M4 meet FCC
requirements and are likely to generate less interference to hearing
devices than wireless devices that are not labeled. M4 is the better
or higher of the two ratings.
T-Ratings: Wireless devices rated T3 or T4 meet FCC requirements
and are likely to be more usable with a hearing device’s telecoil (“T
Switch” or “Telephone Switch”) than unrated wireless devices. T4
is the better or higher of the two ratings. (Note that not all hearing
devices have telecoils in them.)
11 12
Hearing devices may also be measured for immunity to this type of
interference. Your hearing device manufacturer or hearing health
professional may help you find results for your hearing device.
The more immune your hearing aid is, the less likely you are to
experience interference noise from wireless devices.
For more information about the actions that the FCC has taken
with regard to hearing aid compatibility with wireless devices and
other steps that the FCC has taken to ensure that individuals with
disabilities have access to telecommunications services, visit www.
fcc.gov/cgb/dro.
FCC ID: 2ACCJH077
IC ID: 9238A-0078
General information ............
• Website for USA: www.alcatelonetouch.us
• Website for Canada: www.alcatelonetouch.ca
• Facebook: www.facebook.com/alcatelonetouchusa
• Twitter: www.twitter.com/alcatel1touch
• Instagram: instagram.com/alcatelmobile
• Hotline: In the United States, call 855-368-0829 for technical
support. In Canada, call 855-844-6058 for technical support.
• Manufacturer: TCL Communication Ltd.
• Address: 5/F, Building 22E, 22 Science Park East Avenue, Hong
Kong Science Park, Shatin, NT, Hong Kong
• Electronic labeling path: Touch Settings > Regulatory & Safety
or press *#07#, you can find more information about labeling (1).
On our website, you will find our FAQ (Frequently Asked
Questions) section. You can also contact us by email to ask any
questions you may have.
Your phone is a transceiver that operates on GSM in quad-
band B2/3/5/8, UMTS in quad-band (1/2/4/5), or LTE
B1/2/4/5/7/12/17.
Protection against theft (2)
Your phone is identified by an IMEI (phone serial number)
shown on the packaging label and in the phone’s memory. We
recommend that you note the number the first time you use your
phone by entering *#06# and keep it in a safe place. It may be
requested by the police or your carrier if your phone is stolen. This
number allows your mobile phone to be blocked preventing a third
person from using it, even with a different SIM card.
(1) It depends on countries.
(2) Contact your network carrier to check service availability.
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Disclaimer
There may be certain differences between the user manual
description and the phone’s operation, depending on the software
release of your phone or specific carrier services.
TCL Communication Ltd. shall not be held legally responsible for
such differences, if any, nor for their potential consequences,
which responsibility shall be borne by the carrier exclusively.
Electronic Recycling (Within USA Only):
For more information on Electronic Recycling, please visit
Alcatel Electronic Recycling Program website at http://www.
alcatelonetouch.us/electronic-recycling-program
Battery Recycling (USA & Canada):
Alcatel partners with Call2Recycle® to offer a safe and
convenient battery recycling program. For more information on
our Battery Recycling Program, please visit the USA and Canada
website at www.alcatelonetouch.us/battery-recycling and www.
alcatelonetouch.ca/battery-recycling
Warranty ................................
Your device is warranted against any defect or malfunctioning
which may occur in conditions of normal use during the warranty
period of twenty-four (24) months (1) from the date of purchase as
shown on your original invoice.
Batteries (2) and accessories sold with your device are also
warranted against any defect which may occur during the first
twenty-four (24) months (1) from the date of purchase as shown
on your original invoice.
In case of any defect of your device which prevents you from
normal use thereof, you must immediately inform your vendor and
present your device with your proof of purchase.
If the defect is confirmed, your device or part thereof will be
either replaced or repaired, as appropriate. Repaired device and
accessories are entitled to a 30 days warranty for the same defect.
Repair or replacement may be carried out using reconditioned
components offering equivalent functionality.
This warranty covers the cost of parts and labor but excludes
any other costs.
This warranty shall not apply to defects to your device and/or
accessory due to (without any limitation):
1) Non-compliance with the instructions for use or installation,
or with technical and safety standards applicable in the
geographical area where your device is used;
2) Connection to any equipment not supplied or not recommended
by TCL Communication Ltd. ;
3) Modification or repair performed by individuals not authorized
by TCL Communication Ltd. or its affiliates or your vendor;
4) Modification, adjustment or alteration of software or hardware
performed by individuals not authorized by TCL Communication
Ltd. ;
(1) The warranty period may vary depending on your country.
(2) The life of a rechargeable mobile device battery in terms of
conversation time, standby time, and total service life, will
depend on the conditions of use and network configuration.
Batteries being considered expendable supplies,
the specifications state that you should obtain optimal
performance for your device during the first six months after
purchase and for approximately 200 more recharges.
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5) Inclement weather, lightning, fire, humidity, infiltration of liquids
or foods, chemical products, download of files, crash, high
voltage, corrosion, oxidation…
Your device will not be repaired in case labels or serial numbers
(IMEI/SN) have been removed or altered.
There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your country or jurisdiction.
In no event shall TCL Communication Ltd. or any of its affiliates
be liable for indirect, incidental or consequential damages of
any nature whatsoever, including but not limited commercial or
financial loss or damage, loss of data or loss of image to the full
extent those damages can be disclaimed by law.
Some countries/states do not allow the exclusion or limitation
of indirect, incidental or consequential damages, or limitation of
the duration of implied warranties, so the preceding limitations or
exclusions may not apply to you.
Troubleshooting ...................
Before contacting the service center, here are some instructions to
help you troubleshoot your device:
• For optimal operation, fully charge the battery.
• To improve the phone’s performance, remove unnecessary files
or apps on your phone.
• To update your system software, use the System Updates
command in your phone’s settings.
• To set your phone to factory default, use the Backup &
Reset in the phone’s settings, All your phone data will be lost
permanently. It is strongly advised to fully back up your phone
before resetting.
My phone can't be switched on
• When the phone can't be switched on, charge for at least 20
minutes to ensure the minimum battery power needed. Then
switch it on again.
My phone has not responded for several minutes
• If your phone doesn’t respond, turn off your phone by pressing
and holding the Power key until it turns off and then restart
it again.
• If your phone has a removable battery, remove the battery and
reinsert it, then restart the phone.
My phone turns off by itself
• When your phone turns off by itself, make sure that the Power
key is not accidentally pressed.
• Check the battery charge level.
• Check your phone’s settings for turning off the phone at a
certain time.
• If it still doesn't work, Factory reset the phone via the Backup
& reset in the phone’s Settings. Make sure you have backed
up your data.
My phone can't charge properly
• Make sure that you are using the proper charger that comes
with the phone.
• If your phone has a removable battery, make sure that your
battery is inserted properly and the battery terminal makes
a good contact with the phone. It must be inserted before
plugging in the charger.
• Make sure that your battery is not completely discharged; if the
battery power has been discharged for a long time, it may take
around 20 minutes to display the battery charging indicator on
the screen.
• Make sure that charging is carried out under normal conditions
(0°C (32°F) to 40°C (104°F)).
• When abroad, check that the voltage input is compatible.
• Check that the charging port is secured or it’s not damaged.
My phone can't connect to a network or "No service" is displayed
• Try connecting to the network by moving to another physical
location.
• Verify the network coverage with your carrier in your current
area.
• Check with your carrier that your SIM card is valid.
• Make sure your phone’s setting is not in airplane mode.
• If you are away from your carrier’s network, you may need to
enable roaming in the phone’s settings to connect to other
network. Roaming charges may apply.
My phone can't connect to the internet
• Make sure that Cellular Data internet service is available in your
wireless service plan.
• Check your phone's settings. Make sure Cellular Data is enabled
or Wi-Fi connected.
17 18
• Make sure that you are in a place with network coverage for
cellular data or Wi-Fi internet connection.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure that the SIM card has been correctly inserted.
• Make sure that the chip on your SIM card is not damaged.
• Make sure that the service of your SIM card matches the
network you’re on.
My phone can't make outgoing calls
• Make sure that you have dialed a valid number and have touched
Call on your phone.
• For international calls, check the country and area codes.
• Make sure that your phone is connected to a network, and the
network is not overloaded or unavailable.
• Check your subscription status with your carrier.
• Make sure that you have not barred outgoing calls.
• Make sure that your phone is not in airplane mode.
My phone can't receive incoming calls
• Make sure that your phone is switched on and connected to a
network. Check for overloaded or unavailable network.
• Check your subscription status with your carrier.
• Make sure that you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in airplane mode.
The caller’s name/number doesn't appear when a call is received
• Check that you have subscribed Caller ID service with your
carrier.
• Your caller may have concealed his name or number.
I can't find my contacts
• Make sure that your SIM card is not broken.
• Make sure that your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• Adjust the volume during a call by pressing the Volume key.
• Check the network strength. Move to a location with stronger
signal strength.
• Make sure that the receiver, connector and speaker on your
phone is clean.
I can't use the features described in the manual
• Check with your carrier to make sure that your subscription
includes this service.
• Make sure that this feature doesn't require any additional
accessory.
When I select a number from my contacts, the number can't
be dialed
• Make sure that you have correctly recorded the number in
your file.
• Make sure that you have selected the country code when calling
an international number.
I can't add a contact
• Make sure that your SIM card contact list is not full; delete some
files or save the files to the phone.
My callers can't leave messages on my voicemail
• Contact your network carrier to check service availability.
• Set up your voicemail with your carrier, so that your caller can
leave a message.
I can't access my voicemail
• Make sure that your carrier’s voicemail number is correctly
entered in "Voicemail number".
• Try later if the network is busy.
I can't send and receive MMS
• Check your phone storage as it might be full.
• Contact your network carrier to check service availability and
MMS parameters.
• Verify the server center number or your MMS profile with
your carrier.
• The server center may be swamped. Try again later.
• Start a new Messaging string. You messaging string may have
reached its limit.
SIM card PIN locked
• Contact your network carrier to obtain the PUK (Personal
Unblocking Key) code.
19 20
I can't connect my phone to my computer
• Check to make sure the USB port is not broken. If it’s not
working, try another USB port on your computer.
• Make sure USB drivers are properly installed.
• If you are using a Windows computer, make sure it supports
MTP mode. If you are using a Mac, make sure to install Android
File Transfer from www.android.com/filetransfer/.
• Make sure that you’re using the correct cable from the box.
I can't download new files
• Make sure that there is sufficient phone storage space for your
download.
• Select the microSD card as the location to store downloaded
files.
• Check your subscription status with your carrier.
The phone can't be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible
to other users.
• Make sure that the two phones are within Bluetooth’s detection
range.
The battery drains too fast
• Make sure that you follow the complete charge time (minimum
135 minutes).
• After a partial charge, the battery level indicator may not be
exact. Wait for at least 20 minutes after removing the charger to
obtain an exact indication.
• Adjust the brightness of screen as appropriate.
• Extend the email auto-check interval for as long as possible.
• Update news and weather information on manual demand, or
increase their auto-check interval.
• Exit background-running applications if they are not being used
for extended periods of time.
• Turn off Bluetooth, Wi-Fi, or GPS when not in use.
The phone becomes warm following prolonged calls, game
playing, internet surfing or running other complex applications
• This heating is a normal consequence of the CPU handling
excessive data. Ending the above actions will make your phone
return to normal temperature.
After a factory data reset is performed, I can't use my phone
without entering Google account credentials
• After a reset is performed, you must enter the original Google
account credentials that were used on this phone.
• If you don’t remember your Google account credentials,
complete Google account recovery procedures.
• If you still cannot access your phone, apply to the authorized
repair center, but remember that it will not be regarded as
warranty case.
The phone doesn't ring when a call or message arrives
• Make sure that Do Not Disturb mode is not turned on. Go to
Settings > Sound > Do Not Disturb.
• Press the Volume key to adjust volume.
I forget some passwords/codes/keys on phone
• Perform a factory data reset.
• If you still cannot access your phone, apply to the authorized
repair center, but remember that it will not be regarded as a
warranty case.
Alcatel is a trademark of Alcatel-Lucent
and is used under license by
TCL Communication Ltd.
© Copyright 2017 TCL Communication Ltd
All rights reserved
TCL Communication Ltd reserves
the right to alter material
or technical specification
without prior notice.
All "Signature" ringtones embedded in this phone have been
composed, arranged and mixed by NU TROPIC (Amar Kabouche).
Printed in China