TCL Communication N013 HSUPA/HSDPA/UMTS Tri Band/GSM Quad Band/LTE 6 Band mobile phone User Manual TempConfidential Gflip2 Videotron 4044V Safety and warranty information En 20170

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Application ID	ZdUESLS/51fSQa/fzvhnlw==
Document Description	TempConfidential_Gflip2 Videotron_4044V_Safety and warranty information_En_20170
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Document Type	User Manual
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Filesize	43.57kB (544643 bits)
Date Submitted	2017-02-07 00:00:00
Date Available	2017-07-23 00:00:00
Creation Date	2017-02-06 17:00:07
Producing Software	Adobe PDF Library 10.0.1
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Safety and use.......................
We recommend that you read this chapter carefully before using
your phone. The manufacturer disclaims any liability for damage,
which may result as a consequence of improper use or use
contrary to the instructions contained herein.
Safety and warranty
information
www.sar-tick.com
This product meets applicable national SAR
limits of 1.6 W/kg. The specific maximum
SAR values can be found on page of 6 of
this user guide.
When carrying the product or using it while
worn on your body, either use an approved
accessory such as a holster or otherwise
maintain a distance of 15 mm from the body
to ensure compliance with RF exposure
requirements. Note that the product may
be transmitting even if you are not making
a phone call.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not
listen at high volume levels for long periods.
Exercise caution when holding your device
near your ear while the loudspeaker is in use.
4044V
English - CQF61UC01AAA
• TRAFFIC SAFETY:
Given that studies show that using a mobile phone while driving
a vehicle constitutes a real risk, even when the hands-free kit is
used (car kit, headset...), drivers are requested to refrain from
using their mobile phone when the vehicle is not parked.
When driving, do not use your headphones to listen to music or
to the radio. Using headphones can be dangerous and forbidden
in some areas.
When switched on, your phone emits electromagnetic waves that
can interfere with the vehicle’s electronic systems such as ABS
anti-lock brakes or airbags. To ensure that there is no problem:
-d
 o not place your phone on top of the dashboard or within an
airbag deployment area,
- c heck with your car dealer or the car manufacturer to make sure
that the dashboard is adequately shielded from mobile phone
RF energy.
• CONDITIONS OF USE:
You are advised to switch off the telephone from time to time to
optimize its performance.
Switch the phone off before boarding an aircraft.
Switch the phone off when you are in health care facilities, except
in designated areas. As with many other types of equipment now
in regular use, mobile telephones can interfere with other electrical
or electronic devices, or equipment using radio frequency.
Switch the phone off when you are near gas or flammable liquids.
Strictly obey all signs and instructions posted in a fuel depot,
petrol station, or chemical plant, or in any potentially explosive
atmosphere.
When the phone is switched on, it should be kept at least 15 cm
from any medical device such as a pacemaker, a hearing aid or
insulin pump, etc. In particular when using the phone, you should
hold it against the ear on the opposite side to the device, if any.
To avoid hearing impairment, pick up the call before holding your
phone to your ear. Also move the handset away from your ear
while using the "hands-free" mode because the amplified volume
might cause hearing damage.
Do not let children use the phone and/or play with the telephone
and accessories without supervision.
If your phone has a removable cover, note that your phone may
contain substances that could create an allergic reaction.
Always handle your phone with care and keep it in a clean and
dust-free place.
Do not allow your phone to be exposed to adverse weather or
environmental conditions (moisture, humidity, rain, infiltration
of liquids, dust, sea air, etc.). The manufacturer’s recommended
operating temperature range is 0°C to +50°C.
At over 50°C the legibility of the phone’s display may be impaired,
though this is temporary and not serious.
Emergency call numbers may not be reachable on all cellular
networks. You should never rely only on your phone for
emergency calls.
Do not dismantle or attempt to repair your mobile phone yourself.
Do not drop, throw or bend your mobile phone.
Do not use the phone if the screen is damaged, cracked or broken
to avoid any injury.
Do not paint it.
Use only batteries, battery chargers, and accessories which are
recommended by TCL Communication Ltd. and its affiliates and
are compatible with your phone model. TCL Communication Ltd.
and its affiliates disclaim any liability for damage caused by the use
of other chargers or batteries.
Remember to make back-up copies or keep a written record of all
important information stored in your phone.
All persons should discontinue use and consult a doctor if
any of the following symptoms occur: convulsion, eye or
muscle twitching, loss of awareness, involuntary movements, or
disorientation. To limit the likelihood of such symptoms, please
take the following safety precautions:
-D
 o not play if you are tired or need sleep.
-T
 ake a minimum of a 15-minute break hourly.
-P
 lay in a room in which all lights are on.
-P
 lay at the farthest distance possible from the screen.
- If your hands, wrists, or arms become tired or sore while playing,
stop and rest for several hours before playing again.
- If you continue to have sore hands, wrists, or arms during or after
playing, stop the game and see a doctor.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at
high volume levels for long periods. Exercise caution
when holding your device near your ear while the
loudspeaker is in use.
• PRIVACY:
Please note that you must respect the laws and regulations in force
in your jurisdiction or other jurisdiction(s) where you will use your
mobile phone regarding taking photographs and recording sounds
with your mobile telephone. Pursuant to such laws and regulations,
it may be strictly forbidden to take photographs and/or to record
the voices of other people or any of their personal attributes, and
duplicate or distribute them, as this may be considered to be an
invasion of privacy. It is the user's sole responsibility to ensure
that prior authorization be obtained, if necessary, in order to
record private or confidential conversations or take a photograph
of another person; the manufacturer, the seller or vendor of your
mobile phone (including the carrier) disclaim any liability which may
result from the improper use of the mobile phone.
• BATTERY AND ACCESSORIES:
Following the air regulation, the battery of your product is not
charged. Please charge it first.
For non-unibody device:
Observe the following precautions for battery use:
-D
 o not attempt to open the battery (due to the risk of toxic
fumes and burns).
-D
 o not puncture, disassemble or cause a short-circuit in a
battery.
- Do not burn or dispose of a used battery in household rubbish
or store it at temperatures above 60°C.
Batteries must be disposed of in accordance with locally applicable
environmental regulations. Only use the battery for the purpose
for which it was designed. Never use damaged batteries or those
not recommended by TCL Communication Ltd. and/or its affiliates.
This symbol on your telephone, the battery and the
accessories means that these products must be taken to
collection points at the end of their life:
-M
 unicipal waste disposal centers with specific bins for
these items of equipment
-C
 ollection bins at points of sale.
They will then be recycled, preventing substances being disposed
of in the environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge.
All products with this sign must be brought to these collection
points.
In non-European Union jurisdictions:
Items of equipment with this symbol are not to be thrown into
ordinary bins if your jurisdiction or your region has suitable
recycling and collection facilities; instead they are to be taken to
collection points for them to be recycled.
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED
BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES
ACCORDING TO THE INSTRUCTIONS.
• CHARGERS:
Home A.C./ Travel chargers will operate within the temperature
range of: 0°C (32°F) to 45°C (113°F).
The chargers designed for your mobile phone meet with the
standard for safety of information technology equipment and
office equipment use. Due to different applicable electrical
specifications, a charger you purchased in one jurisdiction may
not work in another jurisdiction. They should be used for this
purpose only.
Characteristics of power supply (depending on the country):
Travel charger: Input: 100-240 V, 50/60 Hz, 150 mA
Output: 5 V, 550 mA
Battery:
Lithium 1350 mAh
Radio waves...........................
This device is complied with SAR for general population /
uncontrolled exposure limits in ANSI/IEEE C95.1-1992 and had
been tested in accordance with the measurement methods and
procedures specified in IEEE1528.
The FCC has granted an Equipment Authorization for this model
phone with all reported SAR levels evaluated as in compliance with
the FCC RF exposure guidelines. SAR information on this model
phone is on file with the FCC and can be found under the Display
Grant section of www.fcc.gov/oet/ea/fccid after searching on FCC
ID: 2ACCJN013.
Although the SAR is determined at the highest certified power
level, the actual SAR level of the mobile phone while operating
can be well below the maximum value. This is because the mobile
phone is designed to operate at multiple power levels so as to
use only the power required to reach the network. In general,
the closer you are to a wireless base station antenna, the lower
the power output of the mobile phone. Before a mobile phone
model is available for sale to the public, compliance with national
regulations and standards must be shown.
Maximum SAR for this model and conditions under which it
was recorded.
Head SAR
0.69 W/kg
Body-worn SAR
1.14 W/kg
THIS MOBILE PHONE MEETS THE GOVERNMENT’S
REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.
Your mobile phone is a radio transmitter and receiver. It is
designed and manufactured not to exceed the emission limits for
exposure to radio-frequency (RF) energy. These limits are part
of comprehensive guidelines and establish permitted levels of
RF energy for the general population. The guidelines are based
on standards that were developed by independent scientific
organizations through periodic and thorough evaluation of
scientific studies. These guidelines include a substantial safety
margin designed to ensure the safety of all persons, regardless
of age and health.
The exposure standard for mobile phones employs a unit of
measurement known as the Specific Absorption Rate, or SAR.
The SAR limit set by public authorities such as the Federal
Communications Commission of the US Government (FCC), or by
Industry Canada, is 1.6 W/kg averaged over 1 gram of body tissue.
Tests for SAR are conducted using standard operating positions
with the mobile phone transmitting at its highest certified power
level in all tested frequency bands.
While there may be differences between the SAR levels of various
phones and at various positions, they all meet the government
requirements.
SAR compliance for body-worn operation is based on a separation
distance of 15 mm between the unit and the human body. Carry
this device at least 15 mm away from your body to ensure RF
exposure level compliant or lower to the reported level. To support
body-worn operation, choose the belt clips or holsters, which do
not contain metallic components, to maintain a separation of 15
mm between this device and your body.
RF exposure compliance with any body-worn accessory, which
contains metal, was not tested and certified, and use such bodyworn accessory should be avoided.
Additional information on SAR can be found on the Cellular
Telecommunications & Internet Association (CTIA) Web site:
http://www.ctia.org/
The World Health Organization (WHO) considers that present
scientific information does not indicate the need for any
special precautions for use of mobile phones. If individuals
are concerned, they might choose to limit their own or their
children’s RF exposure by limiting the length of calls, or using
“hands-free” devices to keep mobile phones away from the head
and body. Additional WHO information about electromagnetic
fields and public health are available on the following website:
http://www.who.int/peh-emf.
Note: This equipment has been tested and found to comply
with the limits for a Class B digital device pursuant to part
15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference
to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
-R
 eorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
-C
 onnect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
-C
 onsult the dealer or an experienced radio/ TV technician for
help.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to
operate the equipment.
For the receiver devices associated with the operation of a
licensed radio service (e.g. FM broadcast), they bear the following
statement:
This device complies with Part 15 of the FCC Rules and Industry
Canada licence-exempt RSS standard(s). Operation is subject to
the condition that this device does not cause harmful interference.
For other devices, they bear the following statement:
This device complies with Part 15 of the FCC Rules and Industry
Canada licence-exempt RSS standard(s). Operation is subject to
the following two conditions:
(1) t his device may not cause harmful interference
(2) t his device must accept any interference received, including
interference that may cause undesired operation.
Your mobile phone is equipped with a built-in antenna. For optimal
operation, you should avoid touching it or degrading it.
Please note by using the device some of your personal data may
be shared with the main device. It is under your own responsibility
to protect your own personal data, not to share with it with any
unauthorized devices or third party devices connected to yours.
For products with Wi-Fi features, only connect to trusted Wi-Fi
networks. These precautions will help prevent unauthorized access
to your device. Your product can store personal information in
various locations including a SIM card, memory card, and built-in
memory. Be sure to remove or clear all personal information before
you recycle, return, or give away your product. Choose your apps
and updates carefully, and install from trusted sources only. Some
apps can impact your product’s performance and/or have access
to private information including account details, call data, location
details and network resources.
Note that any data shared with TCL Communication Ltd. is stored
in accordance with applicable data protection legislation. For these
purposes TCL Communication Ltd. implements and maintains
appropriate technical and organizational measures to protect
all personal data, for example against unauthorized or unlawful
processing and accidental loss or destruction of or damage to
such personal data whereby the measures shall provide a level of
security that is appropriate having regard to
(i) t he technical possibilities available,
(ii) t he costs for implementing the measures,
(iii) t he risks involved with the processing of the personal data, and
(iv) t he sensitivity of the personal data processed.
You can access, review and edit your personal information at any
time by logging into your user account, visiting your user profile or
by contacting us directly. Should you require us to edit or delete
your personal data, we may ask you to provide us with evidence
of your identity before we can act on your request.
IC Notice
This device complies with Industry Canada license-exempt RSS
standard(s). Operation is subject to the following two conditions:
(1) t his device may not cause interference, and
(2) t his device must accept any interference, including interference
that may cause undesired operation of the device.
IC Radiation Exposure Statement
This EUT is compliance with SAR for general population/
uncontrolled exposure limits in IC RSS-102 and had been tested
in accordance with the measurement methods and procedures
specified in IEEE 1528 and IEC 62209. This equipment should be
installed and operated with minimum distance 15 mm between
the radiator and your body. This device and its antenna(s) must
not be co-located or operating in conjunction with any other
antenna or transmitter.
IC: 9238A-0064
Licences...................................
microSD Logo is a trademark.
 he Bluetooth word mark and logos are owned by
the Bluetooth SIG, Inc. and any use of such marks
by TCL Communication Ltd. and its affiliates is under
license. Other trademarks and trade names are
those of their respective owners.
 lcatel Gflip2 4044V Videotron
Bluetooth Declaration ID D032964
The Wi-Fi Logo is a certification mark of the Wi-Fi
Alliance.
Hearing Aid Compatibility
Your mobile phone is rated: «For Hearing Aid», to assist hearing
device users in finding mobile phones that may be compatible with
their hearing devices.
Your 4044V device is HAC M4 compatible. Reference ANSI
C63.19- 2011.
This phone has been tested and rated for use with hearing aids for
some of the wireless technologies that it uses. However, there may
be some newer wireless technologies used in this phone that have
not been tested yet for use with hearing aids. It is important to try
the different features of this phone thoroughly and in different
locations, using your hearing aid or cochlear implant, to determine
if you hear any interfering noise. Consult your service provider
or the manufacturer of this phone for information on hearing
aid compatibility. If you have questions about return or exchange
policies, consult your service.
For more information please visit our website http://www.
alcatelonetouch.ca
General information.............
• Website: http://www.alcatelonetouch.ca
• Facebook: facebook.com/alcatel
• Twitter: twitter.com/alcatel
• Instagram: instagram.com/actalel
• Hot Line Number: In the United States, call 855-368-0829 for
technical support. In Canada, call 855-844-6058 for technical
support.
• Address: 5/F, Building22E, Science Park West Avenue, Hong
Kong Science Park, Pak Shek Kok, Hong Kong
On our Internet site, you will find our FAQ (Frequently Asked
Questions) section. You can also contact us by e-mail to ask any
questions you may have.
An electronic version of this user guide is available in English
and other languages according to availability on our server:
www.alcatelonetouch.ca
Your telephone is a transceiver that operates on GSM in quadband (850/900/1800/1900 MHz) or UMTS in tri-band (B2/4/5),
FDD in (B/2/4/5/7/12/17).
Protection against theft (1)
Your telephone is identified by an IMEI (phone serial number)
shown on the packaging label and in the phone’s memory.
We recommend that you note the number the first time you
use your telephone by entering * # 0 6 # and keep it in a safe
place. It may be requested by the police or your carrier if your
telephone is stolen. This number allows your mobile telephone
to be blocked preventing a third person from using it, even with
a different SIM card.
Disclaimer
There may be certain differences between the user manual
description and the phone’s operation, depending on the software
release of your telephone or specific carrier services.
TCL Communication shall not be held legally responsible for such
differences, if any, nor for their potential consequences, which
responsibility shall be borne by the carrier exclusively.
(1)
Contact your network operator to check service availability.
10
Warranty.................................
TCL Communication Ltd. warrants to the original retail purchaser
of this wireless device that should this product or part thereof
during normal consumer usage and condition be proven to be
defective in material or workmanship that results in product failure
within the first twelve (12) months from the date of purchase as
shown on your original sales receipt from an authorized sales
agent. Such defect(s) will be repaired or replaced (with new or
rebuilt parts) at the company’s option without charge for parts or
labor directly related to the defect(s).
Batteries, power adapters, and other accessories sold as in box
items are also warranted against defects and workmanship that
results in product failure within the first twelve or twenty four
(12/24)(1) months period from the date of purchase as shown
on your original sales receipt. Such defect(s) will be repaired or
replaced (with new or rebuilt parts) at the company’s option
without charge for parts or labor directly related to the defect(s).
The limited warranty for your wireless device will be voided if any
of the following conditions occur:
• Non-compliance with the instructions for use or installation,
or with technical and safety standards applicable in the
geographical area where your phone is used;
There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory
warranty provided by your jurisdiction. In no event shall TCL
Communications Ltd or any of its affiliates be liable for incidental
or consequential damages of any nature whatsoever, including but
not limited to commercial loss, to the full extent those damages
can be disclaimed by law. Some locations do not allow the
exclusion or limitation of incidental or consequential damages, or
limitation of the duration of implied warranties, so the preceding
limitations or exclusions may not apply to you.
For support please contact:
By telephone: (855) 844-6058
Online: support.alcatleonetouch.ca
Electronic Recycling (Within USA Only):
For more information on Electronic Recycling, please:
1) V
 isit Alcatel Electronic Recycling Program website at http://
www.alcatelonetouch.us/electronic-recycling-program, or
2) C
 all Alcatel US Customer Support at 1-855-368-0829.
• Connection to any equipment not supplied or not recommended
by TCL Communication Ltd.;
• Modification or repair performed by individuals not authorized
by TCL Communication Ltd. or its affiliates;
• Changes to the device operating system by the user or third
party applications;
• Acts of god such as inclement weather, lightning, power surges,
fire, humidity, infiltration of liquids or foods, chemical products,
download of les, crash, high voltage, corrosion, oxidation;
• Removal or altering of the wireless device’s event labels or serial
numbers (IMEI);
• Damage from exposure to water or other liquids, moisture,
humidity, excessive temperatures or extreme environmental
conditions, sand, excess dust and any condition outside the
operating guidelines;
• Rooted devices;
• Damage as result of physical abuse regardless of cause.
11
12
Troubleshooting....................
Before contacting the service center, you are advised to follow
the instructions below:
• You are advised to fully charge (
operation.
) the battery for optimal
• Avoid storing large amounts of data in your phone as this may
affect its performance.
• Use the FOTA (Firmware Over The Air) Upgrade tool to update
your phone's software. To access Update phone, press Settings\
Device\Device Information\Update phone.
and carry out the following checks:
My phone can't be switched on or is frozen
• Check the battery contacts, remove and reinstall your battery,
then turn your phone on.
• Check the battery power level, charge for at least 20 minutes.
My phone has not responded for several minutes
• Restart your phone by pressing and holding the End/power key.
• Remove the battery and re-insert it, then restart the phone.
My phone turns off by itself
• Check whether your phone is locked when not in use, and make
sure you don't accidentally turn off your phone when locking it
by pressing the End/power key.
• Check the battery charge level.
My phone can't charge properly
• Make sure you are using an Alcatel battery and the charger
from the box.
• Make sure your battery is inserted properly and clean the
battery contact if it’s dirty. It must be inserted before plugging
in the charger.
• Make sure that your battery is not completely discharged; if
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions (0°C
to +45°C).
• When abroad, check that the voltage input is compatible.
My phone can't connect to a network or "No service" is displayed
• Try connecting in another location.
• Verify the network coverage with your carrier.
• Check with your carrier that your SIM card is valid.
• Try selecting the available network(s) manually.
13
• Try connecting at a later time if the network is overloaded.
My phone can't connect to the Internet
• Check that the IMEI number (press *#06#) is the same as the
one printed on your warranty card or box.
• Make sure that the internet access service of your SIM card
is available.
• Check your phone's Internet connecting settings.
• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure the SIM card has been correctly inserted.
• Make sure the chip on your SIM card is not damaged or
scratched.
• Make sure the service of your SIM card is available.
Unable to make outgoing calls
• Make sure you have dialed a valid number and have pressed
• For international calls, check the country and area codes.
• Make sure your phone is connected to a network, and the
network is not overloaded or unavailable.
• Check your subscription status with your carrier (credit, SIM
card valid, etc.).
• Make sure you have not barred outgoing calls.
• Make sure that your phone is not in Airplane mode.
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a
network (check for overloaded or unavailable network).
• Check your subscription status with your carrier (credit, SIM
card valid, etc.).
• Make sure you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in Airplane mode.
The caller’s name/number does not appear when a call is
received
• Check that you have subscribed to this service with your carrier.
• Your caller has concealed his/her name or number.
I can't find my contacts
• Make sure your SIM card is not broken.
• Make sure your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
14
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the Volume
Up/down key.
• Check the network strength
• Make sure that the receiver, connector or speaker on your
phone is clean.
I am unable to use the features described in the manual
• Check with your carrier to make sure that your subscription
includes this service.
• Make sure this feature does not require an Alcatel accessory.
When I select a number from my contacts, the number can't
be dialed
• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country prefix when calling
a foreign country.
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete some
files or save the files in the phone contacts.
My callers are unable to leave messages on my voicemail
• Contact your network carrier to check service availability.
I can't access my voicemail
• Make sure your carrier’s voicemail number is correctly entered.
• Try later if the network is busy.
Alcatel is a trademark of Alcatel-Lucent
and is used under license by
TCL Communication Ltd.
© Copyright 2017 TCL Communication Ltd
All rights reserved
TCL Communication Ltd reserves
the right to alter material
or technical specification
without prior notice.
I am unable to send and receive MMS
• Check your phone memory availability as it might be full.
• Contact your network operator to check service availability and
check MMS parameters.
• Verify the server center number or your MMS profile with
your carrier.
• The server center may be swamped, try again later.
SIM card PIN locked
• Contact your network carrier to obtain the PUK code (Personal
Unblocking Key).
The phone can't be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible
to other users.
• Make sure that the two phones are within Bluetooth’s detection
range.
All "Signature" ringtones embedded in this phone have been
composed, arranged, and mixed by NU TROPIC (Amar Kabouche).
15
16

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