TCT Mobile 118 GSM850/PCS1900 dualband mobile phone User Manual 303 QG GB 09 02 09

TCT Mobile Limited GSM850/PCS1900 dualband mobile phone 303 QG GB 09 02 09

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1Your telephone ............1.1 KeysNavigation keyConfirm an option (press )Access “My favorite” in Directory (long keypress)AnswerSend a callAccess call memory (Redial) (short keypress)Switch on/Switch off the telephone (long keypress)End callReturn to the main screenLeft softkeyRight softkeyAccess your voicemail (long keypress)In edit mode- Short keypress: access the language list- Long keypress: enter zeroIn Edit mode:- Short keypress: change input methods- Long keypress: access the Symbols tableFrom main screen- Short keypress: #- Long keypress: activate/deactivate the vibratorIn edit mode:- Short keypress: (space)- Long keypress: add a word8.3 AlarmYour cellphone has a built-in alarm clock with a snooze feature.8.4 CalculatorHold down the key to get the decimal point. Confirm with thekey or the left softkey.8.5 ConverterUnit converter and Currency converter.8.6 My shortcutsAccess the shortcuts already programmed.To program new shortcuts:select “My shortcuts” if you want to create a quick access to afunction, Directory, etc.1.2 Main screen iconsBattery charge level.Vibration alert: your phone vibrates, but neither rings norbeeps except for the alarms.Headset connected.Call forwarding activated: your calls are forwarded.Alarm clock programmed.Voicemail message arrived.FM radio is on.Unanswered calls.Roaming.Line switching (1):indicates the selected line.Shown only in no ciphering mode while calling, sending/receiving SMS.Level of network reception.Silence mode: your phone neither rings, beeps nor vibratesexcept for the alarms.Message unread.Keypad lockedStopwatch is activeRingtone alertVibration and ringtone alert2Getting started ............2.1 Set-upRemoving and installing the back coverInstalling and removing the batteryInserting and removing the SIM CardPlace the SIM card with the chip facing downwards and slide it into itshousing. Make sure that it is correctly inserted. To remove the card,press it and slide it out.2.2 Power on your phoneHold down the key until the phone powers on.2.3 Power off your phoneHold down the key from the main screen.9Games ....................Your Alcatel phone may include some games.9.1 Game settingsIt allows you to manage settings, in which you may set backgroundmusic and vibration alert.10FM radio ................Your phone is equipped with an FM radio (1) You can use the applicationas a traditional FM radio with automatic tuning and saved channels orwith parallel visual information related to the radio program on thedisplay, if you tune to stations that offer Visual Radio service.You canlisten to it while running other applications.3Calls ..............................3.1 Making a callDial the desired number then press the key to place the call. If youmake a mistake, you can delete the incorrect digits by pressing theright softkey.To hang up the call, press the key.Making an emergency callIf your phone is covered by the network, dial emergency number andpress the key to make an emergency call.This works even withouta SIM card and without typing the PIN code or unlocking the keypad.3.2 Calling your voicemail (1)To access your voicemail, hold down the key.3.3 Receiving a callWhen you receive an incoming call, press the key to talk and thenhang up using the key.3.4 Available functions during the callDuring a call, you can use your directory, short messages, etc. withoutlosing your correspondent.11Profiles....................With this menu, you may personalise ringtones for different events andenvironments.12Latin input mode ........To write messages, there are two writing methods:- Normal: this mode allows you to type a text by choosing a letter ora sequence of characters associated with a key. Press the key severaltimes until the desired letter is highlighted. When you release thekey the highlight character is inserted into the text.- Predictive with the Zi mode: this mode speeds up the writing ofyour text.Write the word by pressing a key between and and. Press the key once and the word will be modified each timeyou press a key. As you go on, the word will keep changing.Example: For “Tomorrow”, press on the following keys:,,= Too -> -> tomorrow- key in edit modeShort keypress: access the language listLong keypress: enter zero4Call register ..........4.1 Call memoryYou can access your call memory by pressing the key from themain screen.4.2 My numbersType in or modify your telephone number or the number to accessyour voicemail and confirm by pressing .Your telephone number isusually written on your SIM card.4.3 BillingYou can access different items with this option: Amount, Duration.4.4 Call settingsYou can access a number of items with this option: Call waiting, Callforwarding, Call barring,Answer mode, Auto redial…4.5 Call control (1)The menu serves you the dual purposes of cost monitoring andcontrolling during a call by the settings of “By cost” and “Byduration”.12(1) Depending on your network operator.34565Directory................5.1 Consulting your directoryTo access the directory from the main screen, press the keyand select the icon from the menu.5.2 Creating a fileSelect the directory in which you wish to create a file, press the“Options” softkey, select “Create file” then .6Messages ................6.1 Create messageFrom the main menu select “Messages” to create text message.Youcan type a message, and you're also able to insert a pre-definedmessage from “Templates”. While writing a message, select“Options” to access all the messaging options. You can save yourmessages that you send often to “Drafts” or “Templates”.789 10ALCATEL is a trademark ofAlcatel-Lucent and used under license byTCT Mobile Limited.All rights reserved © Copyright 2009TCT Mobile Limited.TCT Mobile Limited reserves the right to altermaterial or technical specification without prior notice.11 12(1) Contact your network operator to check service availability.(1) The quality of the radio depends on the coverage of the radiostation in that particular area. English - CJB20W1ALAAAProlonged exposure to music at full volume on the music player may damagethe listener's hearing. Set your phone volume safely. Use only headphonesrecommended by TCT Mobile Limited and its affiliates.(1) Depending on your network operator.7Settings ..................From the main screen, select the icon menu and select thefunction of your choice in order to customize your telephone:Clamshell, Display, Clock, Keys, Dictionary, More settings...8Tools ........................8.1 OrganizerOnce you enter this menu from “Tools”, there is a monthly-viewcalendar for you to keep track of important meetings, appointments,etc. Days with events entered will be marked in color.8.2 StopwatchStopWatch is simple application for measuring time with possibility toregister several results and suspend/resume measurement.(1) Depending on your network operator.Left softkeyAnswer/Send callCall memoryVoicemailInputRight softkeySwitch on/Switch offEnd callVibration alertNavigation key (1):Menu/Confirm an optionMessagesDirectoryFM radioAlarm8376542112457368LED flashing in belowcondition:Incoming/Missed/Unchecked callsUnread messagesSwitch on/off handsetDuring call
2) not being compliant with technical and safety standards applicablein the geographical area where the equipment is used,3) improper maintenance of sources of energy, and of the overallelectric installation,4) accidents or consequences of theft of the vehicle in which thecellphone is transported, acts of vandalism, lightning, fire, humidity,infiltration of liquids, inclement weather,5) connecting to or integrating into the cellphone any equipment notsupplied or not recommended by TCT Mobile Limited or itsaffiliates, without their express written consent for such,6) any servicing, modification or repair performed by individuals notauthorized by TCT Mobile Limited or its affiliates, the vendor orthe approved maintenance centre,7) use of the cellphone and/or its accessory for a purpose other thanthat for which it was designed,8) normal wear,9) malfunctions caused by external causes (e.g., radio interferencefrom other equipment, power voltage fluctuations),10) modifications made to the equipment even if required by changesin regulations and/or modification of network parameters,11) faulty connections resulting from unsatisfactory radio transmissionor caused by the absence of radio relay coverage.12) equipment on which markings or serial numbers have beenremoved or altered, and handsets on which labels have beenremoved or deteriorated shall be excluded from the warranty.In accordance with the applicable law, your product is warrantedagainst hidden defects (defects inherent in the design, manufacture,etc.).There are no express warranties, whether written or oral, other thanthis printed limited warranty, express or implied, of any naturewhatsoever.In no event shall TCT Mobile Limited or its affiliates be liable forincidental or consequential damages of any nature whatsoever,including but not limited to trading loss, commercial loss, to the fullextent those damages can be disclaimed by law. Some countries/statesdo not allow the exclusion or limitation of incidental or consequentialdamages, or limitation of the duration of implied warranties, so thepreceding limitations or exclusions may not apply to you.Troubleshooting....................Before contacting the aftersales department, you are advised to followthe instructions below:•You are advised to switch off the telephone from time to time tooptimize its performance.•You are advised to fully charge ( ) the battery for optimaloperation.•Avoid storing large amounts of data in your telephone as this mayaffect the performance of your telephone.and carry out the following checks:My cellphone will not switch on•Press until the screen comes on•Check the battery charge level•Check the battery contacts, remove and reinstall your battery, thenturn your telephone back onMy phone has not responded for several minutes•Press the key•Remove the battery and re-insert it, then switch the phone back onMy screen is difficult to read•Clean your screen•Use your cellphone in accordance with the recommendedconditions of useMy cellphone turns off by itself•Check that your keypad is locked when you are not using yourcellphone•Check the battery charge levelMy cellphone has a low level of autonomy•Make sure you respected the complete charge timing (minimum 3hours)•After a partial charge, the battery level indicator may not be exact.Wait for at least 20 minutes after removing the charger to obtain anexact indicationMy cellphone will not charge properly•Make sure that your battery is not completely discharged; thebattery charge indicator can take several minutes and may beaccompanied by a quiet whistling sound•Make sure charging is carried out under normal conditions (0°C+40°C)•Make sure your battery is inserted. It must be inserted beforeplugging in the charger•Make sure you are using an Alcatel battery and charger•When abroad, check that the electrical current is compatibleMy cellphone will not connect to a network•Try connecting in another location•Verify the network coverage with your operator•Check with your operator that your SIM card is valid•Try selecting the available network(s) manually•Try connecting at a later time if the network is overloadedSIM card error•Make sure the SIM card has been correctly inserted•Verify with your operator that your SIM card is 3V compatible; theold 5V SIM cards cannot be used•Make sure the chip on your SIM card is not damaged or scratchedUnable to make outgoing calls•Make sure you have dialled a valid number and press the key•For international calls, check the country and area codes•Make sure your cellphone is connected to a network, and that thenetwork is not overloaded or unavailable•Check your subscription status with your operator (credit, SIM cardvalid, etc.)•Make sure you have not barred outgoing callsUnable to receive incoming calls•Make sure your cellphone is switched on and connected to anetwork (check for overloaded or unavailable network)•Check your subscription status with your operator (credit, SIM cardvalid, etc.)•Make sure you have not forwarded incoming calls•Make sure that you have not barred certain callsThe caller’s name does not appear when a call is received•Check that you have subscribed to this service with your operator•Your caller has concealed his/her numberThe sound quality of the calls is not optimal•You can adjust the volume during a call by means of the key•Check the radio reception icon levelI am unable to use the features described in the manual•Check with your operator to make sure that your subscriptionincludes this service•Make sure this feature does not require an Alcatel accessoryWhen I select a number from my directory, the number isnot dialled•Make sure that you have correctly recorded the number in your file•Make sure that you have selected the country prefix when calling aforeign countryI am unable to create a file in my directory•Make sure that your SIM card directory is not full; delete some filesor save the files in the product directory (i.e. your professional orpersonal directories)•Check the “Call barring” option for “Incoming calls” to be surethat the “All calls except SIM directory” feature is not activatedMy callers are unable to leave messages on my voicemail•Contact your network operator to check service availabilityI cannot access my voicemail•Make sure your operator’s voicemail number is correctly entered in“My numbers”•Try later if the network is busyThe icon is displayed on my standby screen•You have saved too many short messages on your SIM card; deletesome of them or archive them in the product memory“No service” is displayed•You are outside of the network coverage areaI have already entered 3 incorrect PIN codes•Contact your network operator to obtain the PUK code (PersonalUnblocking Key)13 14 15 16 17 18Telephone warranty ............Congratulations on choosing this cellphone - we hope that you will becompletely satisfied with it.Your cellphone is guaranteed against any deviation from technicalspecifications for a period of twelve (12) months from the datespecified on your original invoice, subject to any other specificprovisions (1).The warranty terms defined in the manual also apply to the batteryand accessories sold with the cellphone but for a period of six (6)months (2) from the date of purchase shown on a proof of purchase.Under the terms of this warranty, you must immediately inform yourvendor (or any repair centre approved by TCT Mobile Limited or itsaffiliates, which are listed on our website http://www.alcatel-mobilephones.com) in case of a conformity defect on your cellphone,and present the invoice given to you at the time of purchase.Thevendor or repair centre will decide whether to replace or repair, asappropriate, all or any part of the cellphone or accessory found to bedefective; this warranty covers the cost of parts and labour butexcludes any other costs. Repair or replacement may be carried outusing reconditioned components offering equivalent functionality.Servicing under the terms of this warranty, especially repair,modification or replacement of products, shall entitle to a ONE (1)month warranty unless there are statutory provisions to the contrary.This warranty shall not apply to damage or defects to your cellphoneand/or accessory caused by:1) not following the instructions for use or installation,19 20 21 22 23 24(1) The mandatory warranty period may vary if overriding statutoryprovisions are applicable in your jurisdiction.(2) The life of a rechargeable cellphone battery in terms ofconversation time, standby time, and total service life, will dependon the conditions of use and network configuration. Batteriesbeing considered expendable supplies, the specifications state thatyou should obtain optimal performance for your cellphone duringthe first six months after purchase and for approximately 200more recharges.Safety and use ......................We recommend that you read this chapter carefully before using your cellphone.Themanufacturer disclaims any liability for damage, which may result as a consequenceof improper use or use contrary to the instructions contained herein.•TRAFFIC SAFETY:Given that studies show that using a cellphone while driving a vehicle constitutes areal risk, even when the hands-free kit is used (car kit, headset...), drivers arerequested to refrain from using their cellphone when the vehicle is not parked.Check the laws and regulations on the use of wireless telephones and theiraccessories in the areas where you drive.Always obey them.The use of these devicesmay be prohibited or restricted in certain areas.When driving, do not use your cellphone and headphone to listen to music or to theradio. Using a headphone can be dangerous and forbidden in some areas.When switched on, your cellphone emits electromagnetic waves that can interferewith the vehicle’s electronic systems such as ABS anti-lock brakes or airbags. Toensure that there is no problem:- do not place your cellphone on top of the dashboard or within an airbagdeployment area,- check with your car dealer or the car manufacturer to make sure that the car’selectronic devices are shielded from cellphone RF energy.•CONDITIONS OF USE:You are advised to switch off the cellphone from time to time to optimize itsperformance.Switch the cellphone off before boarding an aircraft to avoid prosecution.Switch the cellphone off when you are in health care facilities, except in designatedareas. As with many other types of equipment now in regular use, cellphones caninterfere with other electrical or electronic devices, or equipment using radiofrequency.Switch the cellphone off when you are near gas or flammable liquids. Strictly obey allsigns and instructions posted in a fuel depot, gas station, or chemical plant, or in anypotentially explosive atmosphere.When the cellphone is switched on, it should be kept at least 15 cm from any medicaldevice such as a pacemaker, a hearing aid or insulin pump. In particular when usingthe cellphone you should hold it against the ear on the opposite side to the device,if any.To avoid hearing impairment, answer the call before holding your cellphone to yourear.Also move the handset away from your ear while using the “hands-free” optionbecause the amplified volume might cause hearing damage.Do not let children use the phone and/or play with the telephone and accessorieswithout supervision.When replacing the cover please note that your cellphone may contain substancesthat could create an allergic reaction.Always handle your cellphone with care and keep it in a clean and dust-free place.Do not allow your cellphone to be exposed to adverse weather or environmentalconditions (moisture, humidity, rain, infiltration of liquids, dust, sea air, etc.). Themanufacturer’s recommended operating temperature range is -10°C to +55°C (themax value depends on device, materials and housing paint/texture).Over 55°C the legibility of the cellphone’s display may be impaired, though this istemporary and not serious.Do not open or attempt to repair your cellphone yourself.Do not drop, throw or try to bend your cellphone.Do not paint it.Use only batteries, battery chargers, and accessories which are recommended byTCT Mobile Limited and its affiliates and are compatible with your cellphone model.TCT Mobile Limited and its affiliates disclaim any liability for damage caused by theuse of other chargers or batteries.Your cellphone should not be disposed of in a municipal waste. Please check localregulations for disposal of electronic products.Remember to make back-up copies or keep a written record of all importantinformation stored in your cellphone.Some people may suffer epileptic seizures or blackouts when exposed to flashinglights, or when playing video games.These seizures or blackouts may occur even if aperson never had a previous seizure or blackout. If you have experienced seizures orblackouts, or if you have a family history of such occurrences, please consult yourdoctor before playing video games on your cellphone or enabling a flashing-lightsfeature on your cellphone. Parents should monitor their children’s use of videogames or other features that incorporate flashing lights on the cellphones. Allpersons should discontinue use and consult a doctor if any of the followingsymptoms occur: convulsion, eye or muscle twitching, loss of awareness, involuntarymovements, or disorientation.To limit the likelihood of such symptoms, please takethe following safety precautions:- Do not play or use a flashing-lights feature if you are tired or need sleep.- Take a minimum of a 15-minute break hourly.- Play in a well lit environment.- Play at the farthest distance possible from the screen.When you play games on your cellphone, you may experience occasional discomfortin your hands, arms, shoulders, neck, or other parts of your body. Follow theseinstructions to avoid problems such as tendinitis, carpal tunnel syndrome, or othermusculoskeletal disorders:- Take a minimum of a 15-minute break every hour of game playing.- If your hands,wrists, or arms become tired or sore while playing, stop and rest forseveral hours before playing again.- If you continue to have sore hands,wrists, or arms during or after playing,stop thegame and see a doctor.Prolonged exposure to music at full volume on the music player may causethe listener’s hearing impairment. Adjust the volume before placingheadphones on or in your ear. Only use headphones recommended by TCTMobile Limited and its affiliates.•CHARGERSHome A.C. chargers will operate within the temperature range of: 0°C to 40°C.The chargers designed for your cellphone meet with the standard for safety ofinformation technology equipment and office equipment use. Due to differentapplicable electrical specifications, a charger you purchased in one jurisdiction maynot work in another jurisdiction.They should be used for this purpose only.Characteristics of power supply (depending on the country):Travel charger: Input : 100-240 V, 50/60 Hz, 0.15 AOutput : 5 V, 500 mABattery1: Lithium 650 mAh•RADIO WAVES:THIS CELLPHONE MEETS THE GOVERNMENT’S REQUIREMENTS FOREXPOSURE TO RADIO WAVES.Your cellphone is a radio transmitter and receiver. It is designed and manufacturednot to exceed the emission limits for exposure to radio-frequency (RF) energy.Theselimits are part of comprehensive guidelines and establish permitted levels of RFenergy for the general population.The guidelines are based on standards that weredeveloped by independent scientific organizations through periodic and thoroughevaluation of scientific studies. These guidelines include a substantial safety margindesigned to ensure the safety of all persons, regardless of age and health.The exposure standard for cellphones employs a unit of measurement known as theSpecific Absorption Rate, or SAR.The SAR limit set by public authorities such as theFederal Communications Commission of the US Government (FCC), or by IndustryCanada, is 1.6 W/kg averaged over 1 gram of body tissue. Tests for SAR areconducted using standard operating positions with the cellphone transmitting at itshighest certified power level in all tested frequency bands.Although the SAR is determined at the highest certified power level, the actual SARlevel of the cellphone while operating can be well below the maximum value.This isbecause the cellphone is designed to operate at multiple power levels so as to useonly the power required to reach the network. In general, the closer you are to awireless base station antenna, the lower the power output of the cellphone Beforea cellphone model is available for sale to the public, compliance with nationalregulations and standards must be shown.The highest SAR value for this model cellphone when tested is:OT-222A: 1.09 W/Kg for use at the ear and 0.607 W/Kg for use close to the body.While there may be differences between the SAR levels of various cellphones and atvarious positions, they all meet the government requirement for RF exposure. Forbody-worn operation, the cellphone meets FCC RF exposure guidelines provided thatit is used with a non-metallic accessory with the handset at least 1.5 cm from the body.Use of other accessories may not ensure compliance with FCC RF exposure guidelines.The World Health Organization (WHO) considers that present scientificinformation does not indicate the need for any special precautions for use ofcellphones. If individuals are concerned, they might choose to limit their own or theirchildren's RF exposure by limiting the length of calls, or using "hands-free" devices tokeep cellphones away from the head and body. (fact sheet n°193). Additional WHOinformation about electromagnetic fields and public health are available on thefollowing website: http://www.who.int/peh-emf.Note:This equipment has been tested and found to comply with the limits for a ClassB digital device pursuant to part 15 of the FCC Rules.These limits are designed toprovide reasonable protection against harmful interference in a residentialinstallation. This equipment generates, uses and can radiate radio frequency energyand, if not installed and used in accordance with the instructions, may cause harmfulinterference to radio communications. However, there is no guarantee thatinterference to radio or television reception, which can be determined by turning theequipment off and on, the user is encouraged to try to correct the interference byone or more of the following measures:- Reorient or relocate the receiving antenna.- Increase the separation between the equipment and receiver.- Connect the equipment into an outlet on a circuit different from that to whichthe receiver is connected.- Consult the dealer or an experienced radio/ TV technician for help.Changes or modifications not expressly approved by the party responsible forcompliance could void the user’s authority to operate the equipment.For the receiver devices associated with the operation of a licensed radio service(e.g. FM broadcast), they bear the following statement:This device complies with Part 15 of the FCC Rules. Operation is subject to thecondition that this device does not cause harmful interference.For other devices, they bear the following statement:This device complies with Part 15 of the FCC Rules. Operation is subject to thefollowing two conditions:(1) this device may not cause harmful interference(2) this device must accept any interference received, including interference thatmay cause undesired operation.Your cellphone is equipped with a built-in antenna. For optimal operation,you shouldavoid touching it or degrading it.As mobile devices offer a range of functions, they can be used in positions other thanagainst your ear. In such circumstances the device will be compliant with theguidelines when used with headset or USB data cable. If you are using anotheraccessory ensure that whatever product is used is free of any metal and that itpositions the phone at least 2cm away from the body.•LICENCESeZiText™ and Zi™ are trademarks of Zi Corporation and/orits Affiliates.General information ............•Website: www.alcatel-mobilephones.com•Hot Line Number: see “TCT Mobile Services” leaflet or go toour Internet site.On our Internet site, you will find our FAQ (Frequently AskedQuestions) section. You can also contact us by e-mail to ask anyquestions you may have.Your cellphone is a transceiver that operates on GSM networks with850 and 1900 MHz bands.Protection against theft (1)Your cellphone is identified by an IMEI (cellphone serial number)shown on the packaging label and in the product’s memory. Werecommend that you note the number the first time you use yourcellphone by entering *#06# and keep it in a safe place. It may berequested by the police or your operator if your cellphone is stolen.This number allows your cellphone to be blocked preventing a thirdperson from using it, even with a different SIM card.DisclaimerThere may be certain differences between the user manual descriptionand the cellphone’s operation, depending on the software release ofyour cellphone or specific operator services.•PRIVACY:Please note that you must respect the laws and regulations in force in your jurisdictionor other jurisdiction(s) where you will use your cellphone regarding takingphotographs and recording sounds with your cellphone. Pursuant to such laws andregulations, it may be strictly forbidden to take photographs and/or to record thevoices of other people or any of their personal attributes, and reproduce or distributethem, as this may be considered to be an invasion of privacy.It is the user's sole responsibility to ensure that prior authorization be obtained, ifnecessary, in order to record private or confidential conversations or take aphotograph of another person; the manufacturer, the seller or vendor of yourcellphone (including the operator) disclaim any liability which may result from theimproper use of the cellphone.•BATTERY AND ACCESSORIES:Before removing the battery from your cellphone, please make sure that thecellphone is switched off.Observe the following precautions for battery use:- Do not attempt to open the battery (due to the risk of toxic fumes and burns).- Do not puncture, disassemble or cause a short-circuit in a battery,- Do not burn or dispose of a used battery in the garbage or store it attemperatures above 60°C.Batteries must be disposed of in accordance with locally applicable environmentalregulations. Only use the battery for the purpose for which it was designed. Neveruse damaged batteries or those not recommended byTCT Mobile Limited and/or itsaffiliatesThis symbol on your cellphone, the battery and the accessories meansthat these products must be taken to collection points at the end oftheir life:- Municipal waste disposal centers with specific bins for these items ofequipment- Collection bins at points of sale.They will then be recycled, preventing substances being disposed of in theenvironment, so that their components can be reused.In European Union countries:These collection points are accessible free of charge. All products with this sign mustbe brought to these collection points.In non European Union jurisdictions:Items of equipment with this symbol are not be thrown into ordinary bins if yourjurisdiction or your region has suitable recycling and collection facilities; instead theyare to be taken to collection points for them to be recycled.In the United States you may learn more about CTIA’s Recycling Program atwww.recyclewirelessphones.comCAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY ANINCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THEINSTRUCTIONS(1) Contact your network operator for service availability.

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