TCT Mobile 231 UMTS Tri Band/GSM Quadband mobile phone User Manual IP3956 995A 995S QG Eng USA 07 120423 indd

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Document ID	1684353
Application ID	R59EPtiUSIx6ntmQkJvVYA==
Document Description	IP3956_995A_995S_QG_USA_23_04_12 update
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Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	230.22kB (2877715 bits)
Date Submitted	2012-04-26 00:00:00
Date Available	2012-04-26 00:00:00
Creation Date	2012-04-23 13:44:42
Producing Software	Acrobat Distiller 7.0 (Windows)
Document Lastmod	2012-04-23 15:01:04
Document Title	IP3956_995A_995S_QG_Eng_USA_07_120423.indd
Document Creator	Adobe InDesign CS3 (5.0)
Document Author:	Administrator

995A
995S
Quick Start Guide
For more information about how to use the phone, please go to
www.alcatelonetouch.com to download the complete user manual.
From the website you can also consult FAQ, perform software
upgrades, etc.
English - CJB31Y1ALAAB
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Your mobile ..................
2 Text input ........................................................................................ 15
3 Phone call ........................................................................................ 16
1.1
Keys and connectors
Table of contents
1 Your mobile ...................................................................................... 3
Earpiece
4 Contacts .......................................................................................... 17
5 Messaging......................................................................................... 18
Front camera (1)
6 Email ................................................................................................. 19
LED
notification
light
7 Getting connected ........................................................................ 20
8 Identify my location using GPS satellites ................................. 23
9 Data backup.................................................................................... 24
10 Factory data reset ......................................................................... 25
Touchscreen
11 Applications .................................................................................... 25
12 Making the most of your phone ................................................ 26
Home key
Search key
Menu key
Back key
Volume up
Volume down
Prolonged exposure to music at full volume on the music
player may damage the listener's hearing. Set your phone
volume safely. Use only headphones recommended by TCT
Mobile Limited and its affiliates.
micro-USB
connector
(1)
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HDMI connector
Headset connector Power key
Depending on your model.
2012-4-23 13:44:29
• On Home screen, press to quickly access the
Settings menu or Notification panel; launch quick
search; manage applications; or customize your
Home screen by adding applications or by changing
its wallpaper/theme.
1.2
Getting started
1.2.1
Set-up
Removing or installing the back cover
• On other screens, press to view options list.
Press: Return to the Home screen or back to the
central Home screen if it is extended.
Press and hold: Enter the recently used applications
list.
Go back to the previous menu or screen.
Press: Lock the screen
Light up the screen
Press and hold: When phone is off, power on the
phone.
When phone is on, enter Phone
options: Silent mode, Airplane
mode, Power off.
Inserting or removing the SIM card
You must insert your SIM card to make phone calls. Please power
off your phone and remove the battery before inserting or removing
the SIM card.
Press to adjust the volume (in call/media playing
mode)
Place the SIM card with the chip facing downwards and slide it into its
housing. Make sure that it is correctly inserted. To remove the card,
press and slide it out.
Open Search bar for searching within an application,
the phone or web.
Installing or removing the battery
• Insert and click the battery into place, then close the phone cover.
• Unclip the cover, then remove the battery.
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Installing and removing the microSD card
1.2.2
Power on your phone
Hold down the Power key until the phone powers on. It will take
some seconds before the screen lights up.
Set up your phone for the first time
Insert the microSD card into the slot with the golden contact facing
downwards. To remove the card, press and slide it out.
To avoid data loss and SD card damage, before removing the
SD card, please ensure that the SD card is unmounted.
Charging the battery
When you power on for the first time, you are prompted to set up
a range of your phones features: language, input method, mobile data
connection, account setup and synchronization, system update, etc.
You are required to sign into your Google account to synchronize
email, contacts, calendar and other Google applications(1).
• Enter your user name and password, then touch Sign in. If you
forget your password, you can go to http://www.google.com/ to
retrieve it. If you don’t own a Google Account, you are prompted
to create one by touching Create.
• Read the setup information on the screen.
• Mark/Unmark the check box to choose whether you want to take
advantage of Google's location service, then touch Next.
• Mark/Unmark the check box to choose whether you want to back
up data with your Google account, then touch Next.
• Touch Finish setup.
This initial set up can be skipped and enabled later via
Settings\Accounts & sync.
Connect the battery charger to your phone and outlet respectively.
To reduce power consumption and energy waste, when
the battery is fully charged, disconnect your charger from
the plug; switch off Wi-Fi, GPS, Bluetooth or backgroundrunning applications when not in use; reduce the backlight
time, etc.
While in the power on screen but with no SIM card inserted, you can
still connect to a Wi-Fi network to sign into your Google account
and use some features.
1.2.3
(1)
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Power off your phone
Hold down the Power key from the Home screen until the phone
options appear, select Power off.
Application availability depends on country and operator.
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1.3
Home screen
1.3.1
You can bring all the items (applications, shortcuts, folders and
widgets) you love or use most frequently to your home screen for
quick access. Press Home key to switch to Home screen.
Status bar
• Status/Notification indicators
• Touch and Drag down to
open notification panel.
Search bar
Touch n to enter Search options:
All, Web, Apps, Contacts, etc.
Touch o to enter text search
screen.
Touch p to enter voice search
screen.
Touch an icon to open an
application, folder, etc.
Using the touchscreen
Touch
To access an application, touch it with your finger.
Touch and Hold
To enter the available options for an item, touch and hold the item.
For example, select a contact in Contacts, touch and hold this
contact, an options list will then appear on screen.
Drag
Place your finger on the screen to drag an object to another
location.
Slide/Swipe
Slide the screen to scroll up and down the applications, images, web
pages… at your convenience.
Flick
Similar to swiping, but flicking makes it move faster.
Touch to access Browser
Application tab
Touch to open applications list.
Press and hold to display thumbnails.
Touch to access Call log if you have missed
call(s), or access the tab you exit last time.
Home screen is provided in an extended format to allow more
space for adding applications, shortcuts etc. Slide the Home screen
horizontally left and right to get a complete view of the Home
screen. Small dots at the lower left and right of the screen indicate
which screen you are viewing.
Touch & hold the small dots, Application tab to display thumbnails,
touch the thumbnail to open it. Press Back key or touch an empty
area to return to Home screen. You can customize the number of
home screens by Settings\Home screen settings.
(1)
Pinch/Spread
Place the fingers of one hand on the screen surface and draw them
apart or together to scale an element on the screen.
Rotate
Automatically change the screen orientation from portrait to
landscape by turning the phone sideways to have a better screen
view.
1.3.2
Status bar
From the status bar, you can view both phone status (to the right
side) and notification information (to the left side). When the status
bar is full, the “ ” icon will appear. Touch it to display hidden icons.
The availability of this feature depends on your network operator or region.
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Status icons
Notification icons
GPRS connected
Receiving location data
from GPS
New Gmail message
Call in progress (green)
GPRS in use
Speakerphone is on
New text or
multimedia message
Call in progress using
Bluetooth headset
(blue)
EDGE connected
Roaming
Problem with text or
multimedia message
delivery
Missed call
EDGE in use
No signal
New Google Talk
message
Call on hold
3G connected
Vibrate mode
New voicemail
Call forwarding is on
3G in use
Ringer is silenced
Upcoming event
Uploading data
HSPA (3G+) connected
Phone microphone is
muted
Data is synchronizing
Downloading data
HSPA (3G+) in use
Battery is very low
Problem with sign-in or
synchronization
An open Wi-Fi network
is available
Connected to a Wi-Fi
network
Battery is low
microSD card is full
Phone is connected via
USB cable
Bluetooth is on
Battery is partially
drained
Connected to or
disconnected from VPN
Radio is on
Connected to a
Bluetooth device
Battery is full
Song is playing
System update available
Airplane mode
Battery is charging
USB tethering is on
Portable Wi-Fi hotspot
is on
Alarm is set
Headset connected
Application update
available
GPS is on
Signal strength
Both USB tethering
and portable hotspot
are on
No SIM card installed
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More notifications are
hidden
11
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Notification panel
1.3.4
Touch and drag down the Status bar or press Menu key and touch
Notifications to open the notification panel. Touch and drag up
to close it. From the Notification panel, you can open reminders
indicated by notification icons, activate some functions or view
wireless service information.
Touch
Touch to activate/
deactivate Wi-Fi, Bluetooth,
GPS, etc.
Slide left/right to view
more functions.
Application tab
from the Home screen to enter the applications list.
To return to the Home screen, press Home key.
Consult recently-used applications
To consult recently-used applications, you can press and hold the
Home key from the Home screen. Touch an icon in the window to
open the related application.
1.3.5
Volume adjustment
You can set alarm, media and phone ringtone volumes to your
preference with the Volume up/down key, or Settings\Sound
menu.
to clear all event–based notifications (other ongoing
Touch
notifications will remain).
1.3.3
Lock/Unlock your screen
To protect your phone and privacy, you can press Power key once
to lock the screen and you can also select Settings\Location &
Security\Set up screen lock to lock the phone screen by creating
a variety of patterns, a PIN or password, etc.
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1.4
Applications list
The Applications list contains all pre-embedded and newly installed
applications.
To access the Applications list, touch the Application tab from the
Home screen.
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2
Text input .....................
2.1
Using the Onscreen Keyboard
2.2
Text editing
You can edit the text you have entered.
• Touch and hold text you have entered to display the options list.
The Onscreen keyboard will display automatically when a program
requires entering text or numbers.
• Select the text you want to edit by touching Select text or
Select all.
• Touch and hold the highlighted text, and select the operation you
need (Copy, Cut, etc.)
Onscreen keyboard settings
When you touch the Application tab from the Home screen and
select Settings\Language & keyboard\Android keyboard, a
series of settings become available for selection.
Adjust the onscreen keyboard orientation
Turn the phone sideways or upright to adjust the onscreen keyboard
orientation. You can also adjust it by using additional settings (Touch
Application tab from the Home screen, select Settings\Display).
2.1.1
Phone call ...............
3.1
Placing a call
You can easily make a call using Phone.
To Enter this menu, touch the Application tab from the Home screen
and select Phone.
Android keyboard
Touch to enter text or numbers, touch
and hold to select input method.
Touch and hold a letter, without lifting
finger, shift to the desired characters,
such as accented letter, number, etc.
Touch and hold to
access Voicemail
Touch to add to
Contacts
Touch to enter Voice input.
Touch to switch to symbol and numeric
keyboard.
Touch twice to lock in capital letter
input mode.
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Enter the desired number from the keyboard directly or select a
contact from Contacts, Call log, Favorites or Groups by touching
tabs, then touch
to place the call. The number you entered can
be saved to Contacts by touching
If you make a mistake, you can delete the incorrect digits by
touching
To hang up a call, touch End call.
3.2
Contacts..................
You can view and create contacts on your phone and synchronize
these with your Gmail contacts or other applications on the web
or on your phone.
When using Contacts for the first time you are required
to add new contacts, import contacts from SIM card or
synchronize contacts from other application accounts to
the phone.
Answering or rejecting a call
4.1
Adding a contact
Touch the Application tab on the Home screen, select Contacts,
then press Menu key from contacts list screen and touch New
contact.
4.2
Importing, exporting and sharing
contacts
From the Contacts screen, press Menu key and touch Import/
Export. From here you can exchange contacts between the phone
and SD card or phone and SIM card.
When you receive an incoming call, drag down the green phone icon
to answer. Decline the call by dragging up the red phone icon.
3.3
Consulting your call memory
You can access your call memory by touching the Application tab
from the Home screen and touching Call log to view call history in
categories of Missed calls, Outgoing calls, and Incoming calls.
You can share a single contact or contacts with others by sending the
contact's vCard to them via Bluetooth, SMS, Email, etc.
Touch a contact you want to share, press Menu key and touch
Share from the contact details screen, then select the application
to perform this action.
4.3
Synchronizing contacts in multiple
accounts
Contacts, data or other information can be synchronized from
multiple accounts, depending on the applications installed on your
phone.
Press Menu key from the contacts list screen, and touch
Accounts.
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5
Sending a text message
Messaging................
You can create, edit and receive SMS and MMS with this mobile
phone.
Enter the mobile phone number of the recipient on To bar or touch
to add recipients, touch the Type to compose bar to enter
the text of the message. When finished, touch Send to send the
text message.
An SMS of more than 160 characters will be charged as
several SMS. Specific letters (with accents) will also increase
the size of the SMS, this may cause multiple SMS to be sent
to your recipient.
To access this feature, touch the Application tab from the Home
screen, then select Messaging.
All messages you receive or send out can be saved in the
phone memory or SIM card. To consult messages stored in
your SIM card, press Menu key from Messaging screen, then
touch Settings\Manage SIM messages.
5.1
Write message
On the message list screen, touch Compose new message to write
text/multimedia messages.
Touch to create new message
Touch to view the whole
message thread
Sending a multimedia message
MMS enables you to send video clips, images, photos, animations, slides
and sounds to other compatible mobiles and e-mail addresses.
An SMS will be converted to MMS automatically when media files
(image, video, audio, slides, etc.) are attached, a subject or email
address is added, the maximum number of characters reached, etc.
Email .......................
Besides your Gmail account, you can also set-up external POP3 or
IMAP email accounts in your phone.
To access this function, touch the Application tab from the Home
screen, then select Email.
An email wizard will guide you through the steps to set-up an email
account.
• Enter the email address and password of the account you want
to set-up.
• Touch Next. If the account you entered is not provided by your
service provider in the phone, you will be prompted to go to
the email account settings screen to enter settings manually. Or
you can touch Manual setup to directly enter the incoming and
outgoing settings for the email account you are setting up.
• Enter the account name and display name in outgoing emails.
• Touch Done.
• To add another email account, you can press Menu key and touch
Accounts to access Email account screen. Press Menu key and
touch Add account to create.
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To create and send emails
To turn Wi-Fi on and connect to a wireless network
• Press Menu key from Inbox screen, and touch Compose.
• Touch Application tab from the Home screen.
• Enter recipient(s)’s email address in To field, and if necessary, press
Menu key and touch Add Cc/Bcc to include a copy or a blind
copy to the message.
• Select Settings\Wireless & networks\Wi-Fi.
• Enter the subject and content of the message.
• Press Menu key, touch Add attachment to send an attachment
to the receiver.
• Finally, touch Send.
• If you do not want to send the mail right away, you can touch Save
as draft or press the Back key to save a copy.
• Mark/Unmark the checkbox to turn on/off Wi-Fi.
• Touch Wi-Fi settings. The detailed information of any detected
Wi-Fi networks is displayed in the Wi-Fi networks section.
• Touch a Wi-Fi network to connect. If the network you selected is
secured, you are required to enter a password or other credentials
(you may need to contact the network operator for details). When
finished, touch Connect.
7.2
Browser ....................................
Using Browser, you can enjoy surfing the Web.
Getting connected .......
To connect to the Internet with this phone, you can use GPRS/
EDGE/3G networks or Wi-Fi, whichever is most convenient.
7.1
Connecting to the Internet
7.1.1
GPRS/EDGE/3G
To access this function, touch Application tab from Home screen,
then touch Browser.
To go to a web page
On Browser screen, touch the URL box at the top, enter the address
of the web page, then touch
7.3
Connecting to a computer via USB
The first time you turn on your phone with a SIM card inserted, it will
automatically configure a network service: GPRS, EDGE or 3G.
With the USB cable, you can transfer media files and other files
between your phone’s microSD card and the computer.
To check the network connection you are using, touch Application
tab from the Home screen, select Settings\Wireless & networks\
Mobile networks\Network settings\Network operators or
Access Point Names.
To connect/disconnect your phone to/from the computer
7.1.2
Wi-Fi
Using Wi-Fi, you can connect to the Internet when your phone is
within range of a wireless network. Wi-Fi can be used on your phone
even without a SIM card inserted.
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To connect your phone to the computer:
• Use the USB cable that came with your phone to connect
the phone to a USB port on your computer. You will receive a
notification that the USB is connected.
• Open the Notifications panel and touch USB connected.
• Touch Mount in the dialog that opens to confirm that you want
to transfer files.
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To disconnect:
• Unmount the microSD card on your computer.
• Open the Notifications panel and touch Turn off USB storage.
• Touch Turn off in the dialog that opens.
To locate data you have transferred or downloaded in your
microSD card
• Touch Application tab from Home screen to open the applications list.
• Touch File Manager.
All data you have downloaded are stored in File Manager, where
you can view media files (videos, photos, music and others), rename
files, install applications into your phone, etc.
7.4
Sharing your phone's mobile data
connection
You can share your phone's mobile data connection with a single
computer via a USB cable (USB tethering) or with up to eight devices
at once by turning your phone into a portable Wi-Fi hotspot.
To turn on USB tethering or Portable Wi-Fi hotspot
• Touch Application tab from the Home screen.
• Select Settings\Wireless & networks\Tethering & portable
hotspot.
• Mark the check box of USB tethering or Portable Wi-Fi
hotspot to activate this function.
7.6
ONE TOUCH Share
(1)
.............
ONE TOUCH Share service enables you to share media files with
DLNA (Digital Living Network Alliance) certified devices via a
Wi-Fi network.
Your device supports DMC (Digital Media Controller) category only.
7.7
Direct connection to other Wi-Fi devices
The Wi-Fi Direct feature allows Wi-Fi devices to connect to each
other without the need for a wireless access point.
To turn on/off Wi-Fi Direct
• Open the application list
• Select Settings\Wireless & networks\Wi-Fi Direct
• Mark/Unmark the checkbox to turn on/off Wi-Fi Direct.
Identify my location
using GPS satellites
To activate your phone’s global positioning system (GPS) satellite receiver:
• Touch Application tab from the Home screen
• Select Settings\Location & Security\Use GPS satellites
• Mark the checkbox
Your location will now be identified when you open Maps.
The functions may incur additional network charges
from your network operator. Extra fees may also be
charged in roaming areas.
7.5
Connecting your phone to a TV set
Using an HDMI (High Definition Multimedia Interface) cable, you can
connect your phone to a TV set for better viewing.
To use this feature, please ensure that the checkbox has been marked
on Settings\Display\HDMI display.
(1)
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With a Windows7 computer, using Windows Media Player (WMP), you
can directly browse and play the media files.
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Use your phone’s GPS satellite receiver to pinpoint your location within
an accuracy of as little as several meters (“street level”). The process of
accessing the GPS satellite and setting your phone's precise location for
the first time will require up to 5 minutes.You will need to stand in a place
with a clear view of the sky and avoid moving.After this, GPS will only need
20-40 seconds to identify your precise location.
Data backup..................
This phone enables you to back up your phone’s settings and other
application data to Google Servers, using your Google Account.
If you replace your phone, the settings and data you’ve backed up
are restored onto the new phone the first time you sign in with
your Google Account.
To activate this function:
• Touch Application tab from the Home screen
• Select Settings\Privacy\Back up my data
• Mark the checkbox
Once this function is activated, a wide variety of settings and data
are backed up, including your Wi-Fi passwords, bookmarks, a list
of the applications you’ve installed, the words you’ve added to the
dictionary used by the onscreen keyboard, and most of the settings
that you configure with the Settings application. If you deactivate this
option, you stop backing up your settings, and any existing backups
are deleted from Google Servers.
10
Factory data reset .
To activate factory data reset:
• Touch Application tab from the Home screen
• Select Settings\Privacy\Factory data reset
• Mark the checkbox
Resetting the phone will erase all of your personal data from internal
phone storage, including information about your Google Account,
any other accounts, your system and application settings, and any
downloaded applications. You can also mark the Erase SD card
check box to erase all the data on your microSD card, such as music
or photos. If you reset the phone in this way, you’re prompted to
re-enter the same kind of information as when you first started
Android.
When you are unable to power on your phone, there is another
way to perform a factory data reset by using hardware keys. Hold
down Volume up key and press Power key at the same time until
the screen lights up.
11
Applications............
With this phone, some built-in Google applications and other third
party applications (1) are available for your convenience.
With the built-in applications, you can
• Communicate with friends
• Exchange messages or emails with friends
• Track you location, view traffic situations, search for locations and
get navigation information to your destination
• Download more applications from Android Market
and more.
For more information about these applications, please check the user
manual online: www.alcatelonetouch.com.
(1)
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Some pre-loaded third party apps are removable to free up more
memory.
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12
Making the most
of your phone .........
You can download software upgrades for free from the website:
www.alcatelonetouch.com.
12.1 Android Manager
The Android Manager includes:
• Contacts
It allows you to back up contact entries so that you don't have to
worry about losing, breaking, switching phones or changing service
providers.
• Messages
It frees you from painstakingly inputting text on the keypads. All of
your messages are easily accessible and well-organized.
• Photos
It allows you to easily import photos from a PC or the handset and
organize them in different albums for better management.
• Sync
It allows you to synchronize the Contacts and Calendar in Outlook/
Outlook Express with the handset.
Supported Operating Systems
Windows XP/Vista/Windows 7.
12.2 ONE TOUCH Upgrade
Using ONE TOUCH Upgrade tool you can update your phone’s
software from your PC.
Download ONE TOUCH Upgrade from ALCATEL website (www.
alcatelonetouch.com) and install it on your PC. Launch the tool and
update your phone by following the step by step instructions (refer
to the User Guide provided together with the tool). Your phone’s
software will now have the latest software.
All personal information will be permanently lost
following the update process. We recommend you
backup your personal data using Android Manager
before upgrading.
Supported Operating Systems
Windows XP/Vista/Windows 7.
• Videos
It allows you to insert video files from a PC for playback and then
upload to a handset folder.
• Music
It allows you to quickly search for your favorites on a PC, manage
the ultimate Library, and enjoy the easiest digital jukebox in your
own mobile way.
• Application
It allows you to import downloaded mobile applications and have
them installed on your handset upon synchronization.
• File
It allows you to organize handset files - just a few clicks files on the
handset can be where you want them to be.
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Safety and use.....................
We recommend that you read this chapter carefully before using
your mobile phone. The manufacturer disclaims any liability for
damage, which may result as a consequence of improper use or use
contrary to the instructions contained herein.
• TRAFFIC SAFETY:
Given that studies show that using a mobile phone while driving
a vehicle constitutes a real risk, even when the hands-free kit is
used (car kit, headset...), drivers are requested to refrain from using
their mobile phone when the vehicle is not parked. Check the laws
and regulations on the use of wireless mobile phones and their
accessories in the areas where you drive. Always obey them. The use
of these devices may be prohibited or restricted in certain areas.
When driving, do not use your mobile phone and headphone to listen
to music or to the radio. Using a headphone can be dangerous and
forbidden in some areas.
When switched on, your mobile phone emits electromagnetic waves
that can interfere with the vehicle’s electronic systems such as ABS
anti-lock brakes or airbags. To ensure that there is no problem:
- do not place your mobile phone on top of the dashboard or
within an airbag deployment area,
- check with your car dealer or the car manufacturer to make sure
that the car’s electronic devices are shielded from mobile phone
RF energy.
• CONDITIONS OF USE:
You are advised to switch off the mobile phone from time to time to
optimize its performance.
Remember to abide by local authority rules of mobile phone use
on aircrafts.
Operational Warnings: Obey all posted signs when using mobile
devices in public areas.
Follow Instructions to Avoid Interference Problems: Turn off your
mobile device in any location where posted notices instruct you to
do so. In an aircraft, turn off your mobile device whenever instructed
to do so by airline staff. If your mobile device offers an airplane mode
or similar feature, consult airline staff about using it in flight.
Switch the mobile phone off when you are in health care facilities,
except in designated areas. As with many other types of equipment
now in regular use, mobile phones can interfere with other electrical or
electronic devices, or equipment using radio frequency.
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Switch the mobile phone off when you are near gas or flammable
liquids. Strictly obey all signs and instructions posted in a fuel
depot, gas station, or chemical plant, or in any potentially explosive
atmosphere.
When the mobile phone is switched on, it should be kept at least 15
cm from any medical device such as a pacemaker, a hearing aid or
insulin pump. In particular when using the mobile phone you should
hold it against the ear on the opposite side to the device, if any.
Read and follow the directions from the manufacturer of your
implantable medical device. If you have any questions about using
your mobile device with your implantable medical device, consult
your healthcare provider.
To avoid hearing impairment, answer the call before holding your
mobile phone to your ear. Also move the handset away from your
ear while using the “hands-free” option because the amplified volume
might cause hearing damage.
It is recommended to have proper supervision while small children use
your mobile phone.
When replacing the cover please note that your mobile phone may
contain substances that could create an allergic reaction.
Always handle your mobile phone with care and keep it in a clean
and dust-free place.
Do not allow your mobile phone to be exposed to adverse weather
or environmental conditions (moisture, humidity, rain, infiltration of
liquids, dust, sea air, etc.).The manufacturer’s recommended operating
temperature range is -10°C (14°F) to +55°C (131°F) (the max value
depends on device, materials and housing paint/texture).
Over 55°C (131°F) the legibility of the mobile phone’s display may be
impaired, though this is temporary and not serious.
Do not open or attempt to repair your mobile phone yourself.
Do not drop, throw or try to bend your mobile phone.
Do not use the mobile phone if the glass made screen, is damaged,
cracked or broken to avoid any injury.
Do not paint it.
Use only batteries, battery chargers, and accessories which are
recommended by TCT Mobile Limited and its affiliates and are
compatible with your mobile phone model.TCT Mobile Limited and
its affiliates disclaim any liability for damage caused by the use of
other chargers or batteries.
Your mobile phone should not be disposed of in a municipal waste.
Please check local regulations for disposal of electronic products.
Remember to make back-up copies or keep a written record of all
important information stored in your mobile phone.
29
2012-4-23 13:44:32
Some people may suffer epileptic seizures or blackouts when exposed
to flashing lights, or when playing video games. These seizures or
blackouts may occur even if a person never had a previous seizure
or blackout. If you have experienced seizures or blackouts, or if you
have a family history of such occurrences, please consult your doctor
before playing video games on your mobile phone or enabling a
flashing-lights feature on your mobile phone. Parents should monitor
their children’s use of video games or other features that incorporate
flashing lights on the mobile phones. All persons should discontinue
use and consult a doctor if any of the following symptoms occur:
convulsion, eye or muscle twitching, loss of awareness, involuntary
movements, or disorientation. To limit the likelihood of such
symptoms, please take the following safety precautions:
- Play at the farthest distance possible from the screen.
When you play games on your mobile phone, you may experience
occasional discomfort in your hands, arms, shoulders, neck, or other
parts of your body. Follow these instructions to avoid problems such as
tendinitis, carpal tunnel syndrome, or other musculoskeletal disorders:
- Take a minimum of a 15-minute break every hour of game playing.
- If your hands, wrists, or arms become tired or sore while playing,
stop and rest for several hours before playing again.
- If you continue to have sore hands, wrists, or arms during or after
playing, stop the game and see a doctor.
Prolonged exposure to music at full volume using the music
player may damage your hearing. Set your mobile phone’s
volume to it’s lowest setting prior to inserting headphones in
your ears and adjust the volume to your preference. Only use
headphones that are recommended by TCT Mobile Limited and
it’s affiliates.
• PRIVACY:
Please note that you must respect the laws and regulations in force
in your jurisdiction or other jurisdiction(s) where you will use your
mobile phone regarding taking photographs and recording sounds
with your mobile phone. Pursuant to such laws and regulations,
it may be strictly forbidden to take photographs and/or to record
the voices of other people or any of their personal attributes, and
reproduce or distribute them, as this may be considered to be an
invasion of privacy.
It is the user’s sole responsibility to ensure that prior authorization
be obtained, if necessary, in order to record private or confidential
conversations or take a photograph of another person; the
manufacturer, the seller or vendor of your mobile phone (including
the operator) disclaim any liability which may result from the
improper use of the mobile phone.
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• BATTERY AND ACCESSORIES:
Before removing the battery from your mobile phone, please make
sure that the mobile phone is switched off.
Observe the following precautions for battery use:
- Do not attempt to open the battery (due to the risk of toxic
fumes and burns).
- Do not puncture, disassemble or cause a short-circuit in a
battery,
- Do not burn or dispose of a used battery in the garbage or store
it at temperatures above 60°C (140°F).
Batteries must be disposed of in accordance with locally applicable
environmental regulations. Only use the battery for the purpose for
which it was designed. Never use damaged batteries or those not
recommended by TCT Mobile Limited and/or its affiliates.
This symbol on your mobile phone, the battery and
the accessories means that these products must be
taken to collection points at the end of their life:
- Municipal waste disposal centers with specific bins
for these items of equipment
- Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of in
the environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge. All products
with this sign must be brought to these collection points.
In non European Union jurisdictions:
Items of equipment with this symbol are not be thrown into ordinary
bins if your jurisdiction or your region has suitable recycling and
collection facilities; instead they are to be taken to collection points
for them to be recycled.
In the United States you may learn more about CTIA’s Recycling
Program at www.recyclewirelessphones.com
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED
BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES
ACCORDING TO THE INSTRUCTIONS
• CHARGERS
Home A.C./ Travel chargers will operate within the temperature
range of: 0°C (32°F) to 40°C (104°F).
The chargers designed for your mobile phone meet with the
standard for safety of information technology equipment and office
equipment use. Due to different applicable electrical specifications, a
charger you purchased in one jurisdiction may not work in another
jurisdiction. They should be used for this purpose only.
31
2012-4-23 13:44:33
Characteristics of power supply (depending on the country):
Travel charger: Input: 100-240 V, 50/60 Hz, 0.15 A
Output: 5 V, 550 mA
Battery:
Lithium 1500 mAh
• RADIO WAVES:
THIS MOBILE PHONE MEETS THE GOVERNMENT’S
REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.
Your mobile phone is a radio transmitter and receiver. It is designed
and manufactured not to exceed the emission limits for exposure to
radio-frequency (RF) energy. These limits are part of comprehensive
guidelines and establish permitted levels of RF energy for the
general population. The guidelines are based on standards that were
developed by independent scientific organizations through periodic
and thorough evaluation of scientific studies. These guidelines include
a substantial safety margin designed to ensure the safety of all
persons, regardless of age and health.
The exposure standard for mobile phones employs a unit of
measurement known as the Specific Absorption Rate, or SAR.
The SAR limit set by public authorities such as the Federal
Communications Commission of the US Government (FCC), or by
Industry Canada, is 1.6 W/kg averaged over 1 gram of body tissue.
Tests for SAR are conducted using standard operating positions with
the mobile phone transmitting at its highest certified power level in
all tested frequency bands.
Although the SAR is determined at the highest certified power level, the
actual SAR level of the mobile phone while operating can be well below
the maximum value. This is because the mobile phone is designed to
operate at multiple power levels so as to use only the power required
to reach the network. In general, the closer you are to a wireless base
station antenna, the lower the power output of the mobile phone.
Before a mobile phone model is available for sale to the public,
compliance with national regulations and standards must be shown.
The highest SAR value for this model mobile phone when tested is 0.877
W/Kg (ONE TOUCH 995A), 0.916 W/Kg (ONE TOUCH 995S) for
use at the ear and 1.26 W/Kg (ONE TOUCH 995A), 1.25 W/Kg (ONE
TOUCH 995S) for use close to the body.While there may be differences
between the SAR levels of various mobile phones and at various
positions, they all meet the government requirement for RF exposure.
For body-worn operation, the mobile phone meets FCC RF exposure
guidelines provided that it is used with a non-metallic accessory with
the handset at least 10 mm from the body. Use of other accessories
may not ensure compliance with FCC RF exposure guidelines.
Additional information on SAR can be found on the Cellular
Telecommunications & Internet Association (CTIA) Web site: http://
www.phonefacts.net
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The World Health Organization (WHO) considers that present
scientific information does not indicate the need for any special
precautions for use of mobile phones. If individuals are concerned,
they might choose to limit their own or their children’s RF exposure
by limiting the length of calls, or using “hands-free” devices to keep
mobile phones away from the head and body. (fact sheet n°193).
Additional WHO information about electromagnetic fields and
public health are available on the following website: http://www.
who.int/peh-emf.
Note: This equipment has been tested and found to comply with the
limits for a Class B digital device pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there
is no guarantee that interference to radio or television reception,
which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more
of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
- Consult the dealer or an experienced radio/ TV technician for
help.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment.
For the receiver devices associated with the operation of a licensed
radio service (e.g. FM broadcast), they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the condition that this device does not cause harmful
interference.
For other devices, they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
(1) this device may not cause harmful interference
(2) this device must accept any interference received, including
interference that may cause undesired operation.
Your mobile phone is equipped with a built-in antenna. For optimal
operation, you should avoid touching it or degrading it.
33
2012-4-23 13:44:33
As mobile devices offer a range of functions, they can be used in
positions other than against your ear. In such circumstances the
device will be compliant with the guidelines when used with headset
or usb data cable. If you are using another accessory ensure that
whatever product is used is free of any metal and that it positions the
mobile phone at least 10 mm away from the body.
• LICENCES
microSD Logo is a trademark.
The Bluetooth word mark and logos are owned by
the Bluetooth SIG, Inc. and any use of such marks
by TCT Mobile Limited and its affiliates is under
license. Other trademarks and trade names are
those of their respective owners.
ONE
TOUCH
995A/ONE
TOUCH 995S Bluetooth QD
ID B018738
The Wi-Fi Logo is a certification mark of the
Wi-Fi Alliance.
Your device uses non-harmonised frequency and
is intended for use in all European countries.
The WLAN can be operated in the EU without
restriction indoors, but cannot be operated
outdoors in France.
DLNA®, the DLNA Logo and DLNA CERTIFIED®
are trademarks, service marks, or certification
marks of the Digital Living Network Alliance.
HDMI logo is a trademark of the High Definition
Media Input standard.
Google, the Google logo, Android, the Android
logo, Google Search, Google Maps, Gmail,
YouTube, Android Market, Google latitude and
Google Talk are trademarks of Google Inc.
Hearing Aid Compatibility
Your mobile phone is rated: «For Hearing Aid», to assist hearing
device users in finding mobile phones that may be compatible with
their hearing devices.
This device is HAC M3 compatible.
For more information please refer to «Hearing Aid Compatibility
with Mobile Phones» leaflet or visit our website http://www.
alcatelonetouch.com
General information .......
•
•
•
•
Website: www.alcatelonetouch.com
Facebook: http://www.facebook.com/alcatelonetouchusa
Twitter: http://www.twitter.com/alcatel1touch
Hot Line Number: In the United States, call 877-702-3444 for
technical support.
On our Internet site, you will find our FAQ (Frequently Asked
Questions) section. You can also contact us by e-mail to ask any
questions you may have.
An electronic version of this user guide is available in English and other
languages according to availability on our server: www.alcatelonetouch.com
Your telephone is a transceiver that operates on following
networks:
ONE TOUCH 995A: GSM/GPRS/EDGE in quad-band (850/900/1800/1900
MHz) or UMTS in Tri-band (850/1900/2100 MHz)
ONE TOUCH 995S: GSM/GPRS/EDGE in quad-band (850/900/1800/1900
MHz) or UMTS in Tri-band (850/1700/2100 MHz)
Protection against theft (1)
Your mobile phone is identified by an IMEI (mobile phone serial
number) shown on the packaging label and in the product’s memory.
We recommend that you note the number the first time you use
your mobile phone by entering *#06# and keep it in a safe place.
It may be requested by the police or your operator if your mobile
phone is stolen.
Disclaimer
There may be certain differences between the user manual description
and the mobile phone’s operation, depending on the software release
of your mobile phone or specific operator services.
TCT Mobile shall not be held legally responsible for such differences,
if any, nor for their potential consequences, which responsibility shall
be borne by the operator exclusively.
(1)
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Contact your network operator for service availability.
35
2012-4-23 13:44:33
Alcatel Mobile Phones
Limited Warranty ..............
TCT Mobile North America LTD warrants to the original retail
purchaser of this wireless device, that should this product or part
thereof during normal consumer usage and condition, be proven to
be defective in material or workmanship that results in product failure
within the first twelve (12) months from the date of purchase as
shown on your original sales receipt. Such defect(s) will be repaired or
replaced (with new or rebuilt parts) at the company’s option without
charge for parts or labor directly related to the defect(s).
Batteries, power adapters, and other accessories sold as in box items
are also warranted against defects and workmanship that results in
product failure within the first six (6) months period from the date
of purchase as shown on your original sales receipt. Such defect(s)
will be repaired or replaced (with new or rebuilt parts) and the
company’s option without charge for parts or labor directly related
to the defect(s).
The limited warranty for your wireless device will be voided if any of
the following conditions occur:
• Non-compliance with the instructions for use or installation, or with
technical and safety standards applicable in the geographical area
where your mobile phone is used;
• Connection to any equipment not supplied or not recommended
by TCT Mobile;
• Modification or repair performed by individuals not authorized by
TCT Mobile or its affiliates;
• Acts of god such as Inclement weather, lightning, power surges, fire,
humidity, infiltration of liquids or foods, chemical products, download
of files, crash, high voltage, corrosion, oxidation;
• Removal or altering of the wireless devices event labels or serial
numbers (IMEI);
• Damage from exposure to water or other liquids, moisture, humidity,
excessive temperatures or extreme environmental conditions, sand,
excess dust and any condition outside the operating guidelines;
• Defects in appearance, cosmetic, decorative or structural items such
as framing and non-operative parts.
There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your jurisdiction. In no event shall TCT Mobile or any of
its affiliates be liable for incidental or consequential damages of any
nature whatsoever, including but not limited to commercial loss, to
the full extent those damages can be disclaimed by law. Some states
do not allow the exclusion or limitation of incidental or consequential
damages, or limitation of the duration of implied warranties, so the
preceding limitations or exclusions may not apply to you.
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How to obtain Support: Contact the customer care center by calling
(877-702-3444) or going to www.alcatelonetouch.com. We have
placed many self-help tools that may help you to isolate the problem
and eliminate the need to send your wireless device in for service. In
the case that your wireless device is no longer covered by this limited
warranty due to time or condition we have other options that you
may utilize our out of warranty repair options.
To obtain hardware repairs or replacement within the terms of this
warranty, contact TCT Mobile to get an RMA number, include a
copy of the original proof of warranty coverage (e.g. original copy of
the dated bill of sale, invoice), the consumer’s return address, your
wireless carrier’s name, alternate daytime mobile phone number, and
email address with a complete problem description. Only ship the
wireless device. Do not ship the SIM card, memory cards, or any other
accessories such as the power adapter. You must properly package
and ship the wireless device to the repair center.
TCT Mobile is not responsible for wireless devices that do not arrive
at the service center. Upon receipt, the service center will verify the
warranty conditions, repair, and return your wireless device to the
address provided.
Prolonged exposure to music at full volume on the music
player may damage the listener's hearing. Set your mobile
phone volume safely. Use only headphones recommended by
TCT Mobile Limited and its affiliates.
Troubleshooting...................
Before contacting the service center, you are advised to follow the
instructions below:
• You are advised to fully charge (
) the battery for optimal operation.
• Avoid storing large amounts of data in your phone as this may
affect its performance.
• Use User Data Format and the ONE TOUCH Upgrade tool to
perform phone formatting or software upgrading, (to reset User Data
format, hold down Volume up key while simultaneously pressing
the Power key). ALL User phone data: contacts, photos, messages
and files, downloaded applications like APK games will be lost
permanently. It is strongly advised to fully backup the phone data and
profile via Android Manager before doing formatting and upgrading.
and carry out the following checks:
My phone is frozen or cannot switch on
• Check the battery contacts, remove and reinstall your battery, then
turn your phone on
• Check the battery power level, charge for at least 20 minutes
• If it still does not work, please use User Data Format to reset
the phone
37
2012-4-23 13:44:33
My phone has not responded for several minutes
• Restart your phone by pressing and holding the Power key
• Remove the battery and re-insert it, then restart the phone
My phone turns off by itself
• Check that your keypad is locked when you are not using your phone, and
make sure Power key is not mis-contacted due to unlocking keypad.
• Check the battery charge level
My phone cannot charge properly
• Make sure you are using an Alcatel battery and the charger from the box
• Make sure your battery is inserted properly and clean the battery
contact if it’s dirty. It must be inserted before plugging in the charger
• Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions (0°C
(32°F) to +40°C (104°F))
• When abroad, check that the voltage input is compatible
My phone cannot connect to a network or “No service” is displayed
• Try connecting in another location
• Verify the network coverage with your operator
• Check with your operator that your SIM card is valid
• Try selecting the available network(s) manually
• Try connecting at a later time if the network is overloaded
My phone cannot connect to the Internet
• Check that the IMEI number (press *#06#) is the same as the one
printed on your warranty card or box
• Make sure that the internet access service of your SIM card is available
• Check your phone's Internet connecting settings
• Make sure you are in a place with network coverage
• Try connecting at a later time or another location
Invalid SIM card
• Make sure the SIM card has been correctly inserted
• Make sure the chip on your SIM card is not damaged or scratched
• Make sure the service of your SIM card is available
Unable to make outgoing calls
• Make sure you have dialed a valid number and touch
• For international calls, check the country and area codes
• Make sure your phone is connected to a network, and the network
is not overloaded or unavailable
• Check your subscription status with your operator (credit, SIM
card valid, etc.)
• Make sure you have not barred outgoing calls
• Make sure that your phone is not in flight mode
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a network
(check for overloaded or unavailable network)
• Check your subscription status with your operator (credit, SIM
card valid, etc.)
38
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• Make sure you have not forwarded incoming calls
• Make sure that you have not barred certain calls
• Make sure that your phone is not in flight mode
The caller’s name/number does not appear when a call is received
• Check that you have subscribed to this service with your operator
• Your caller has concealed his/her name or number
I cannot find my contacts
• Make sure your SIM card is not broken
• Make sure your SIM card is inserted properly
• Import all contacts stored in SIM card to phone
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the Volume key
• Check the network strength
• Make sure that the receiver, connector or speaker on your phone is clean
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription
includes this service
• Make sure this feature does not require an Alcatel accessory
When I select a number from my contacts, the number
cannot be dialed
• Make sure that you have correctly recorded the number in your file
• Make sure that you have selected the country prefix when calling
a foreign country
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete some
files or save the files in the phone contacts (i.e. your professional
or personal directories)
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability
I cannot access my voicemail
• Make sure your operator’s voicemail number is correctly entered
in “My numbers”
• Try later if the network is busy
I am unable to send and receive MMS
• Check your phone memory availability as it might be full
• Contact your network operator to check service availability and
check MMS parameters
• Verify the server center number or your MMS profile with your operator
• The server center may be swamped, try again later
SIM card PIN locked
• Contact your network operator to obtain the PUK code (Personal
Unblocking Key)
I am unable to connect my phone to my computer
• Install Alcatel Android Manager first of all
• Check that your USB driver is installed properly
39
2012-4-23 13:44:33
• Open the Notification panel to check if the Android Manager
Agent has activated
• Check that you have ticked the checkbox of USB debugging in
Settings\Applications\Development\USB debugging
• Check that your computer meets the requirements for Alcatel
Android Manager Installation
• Make sure that you’re using the right cable from the box.
I am unable to download new files
• Make sure there is sufficient phone memory for your download
• Select the microSD card as the location to store downloaded files
• Check your subscription status with your operator
The phone cannot be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible
to other users
• Make sure that the two phones are within Bluetooth’s detection range
How to make your battery last longer
• Make sure you follow the complete charge time (minimum 3 hours)
• After a partial charge, the battery level indicator may not be exact.
Wait for at least 20 minutes after removing the charger to obtain
an exact indication
• Switch on the backlight upon request
• Extend the email auto-check interval for as long as possible
• Update news and weather information on manual demand, or
increase their auto-check interval
• Exit background-running applications if they are not being used for
a long time
• Deactivate Bluetooth, Wi-Fi, or GPS when not in use
The phone becomes warm after prolonged calls, game playing,
internet surfing or running other complex applications
• This heating is a normal consequence of the CPU handling
excessive data. Ending above actions will make your phone return
to normal temperature.
ALCATEL is a trademark of Alcatel-Lucent
and is used under license by
TCT Mobile Limited.
© Copyright 2012 TCT Mobile Limited
All rights reserved
TCT Mobile Limited reserves
the right to alter material
or technical specification
without prior notice.
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2012-4-23 13:44:33

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