TCT Mobile 390 HSUPA/HSDPA/UMTS triband/GSM quadband mobile phone User Manual IP4712 6012A QG Eng USA 06 130819 indd

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Document Description	IP4712_6012A_QG_Eng_USA_06_130819
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Date Submitted	2013-09-02 00:00:00
Date Available	2013-09-03 00:00:00
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6012A
Quick Start Guide
Thank you for buying Alcatel ONE TOUCH 6012A. We hope you will
enjoy your high-quality mobile communication experience.
Important:
Your phone is a unibody device, so the back cover and battery are
not removable.
If your phone meets any unexpected system crash, try to press and
hold the Power key for a while until power-on animation appears.
For more information about how to use the cellphone, please go
to www.alcatelonetouch.com to download complete user manual.
Also on our website you can find helpful FAQs, realize software
upgrade, etc.
English - CJB17U1ALAAA
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Table of contents
Your mobile ..................................................................... 3
Text input ...................................................................... 13
Phone call ...................................................................... 15
People ............................................................................ 17
Messaging....................................................................... 18
Email .............................................................................. 19
Getting connected ........................................................ 20
Locate my location using GPS satellites ...................... 23
Data backup .................................................................. 23
10 Factory data reset ....................................................... 24
11 Applications & Internal storage .................................. 24
12 Making the most of your phone .................................. 25
Safety and use......................................................................... 27
General information .............................................................. 34
TCT Mobile (US), Inc. Warranty .......................................... 35
Troubleshooting...................................................................... 36
Your mobile ..................
1.1
Keys and connectors
Power key
Headset connector
Front camera
Charging LED
indicator
Touch screen
This product meets applicable
national SAR limits of 1.6 W/kg. The
specific maximum SAR values can be
found in the RADIOWAVES section
of this user guide.
www.sar-tick.com
When carrying the product or using
it while worn on your body, either
use an approved accessory such as
a holster or otherwise maintain a
distance of 1.0 cm from the body to
ensure compliance with RF exposure
requirements. Note that the product
may be transmitting even if you are
not making a phone call.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when
holding your device near your ear while the loudspeaker
is in use.
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Back key
Option key
Home key
micro-USB/Charger
connector
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Flashlight
Power key
Camera
• Press: Lock the screen/Light up the screen
SIM slot
Volume up
Volume down
microSD
card slot
• Press and hold: Show the pop-up menu to select from
Power off/Restart/Airplane mode/Quick start
Press and hold: Power on
• Press to mute the ringtone when there’s an incoming
call.
• Press and hold for more than 7 seconds to restart the
phone when the system halted.
• Press and hold Power key and Volume down key to
capture a screenshot.
• Press and hold Power key and Volume up key under
power off mode to restore factory set.
Option key
• Touch: As Menu key, touch to access Wallpaper,
Manage applications and Settings.
• Touch and hold: Open a list of thumbnail images of apps
you've worked with recently. Touch it to open an app.
Swipe it upwards or downwards to remove a thumbnail
from the list.
Volume keys
• Under call mode, adjust the earpiece or headset
volume.
• In Music/Video/Streaming mode, adjust the media
volume.
• In general mode, adjust the ring tone volume.
• Mute the ringtone of an incoming call.
• Press to light up the screen when it dims during a call.
• In Camera mode, using it as the capture key allows you
to take a photo.
Home key
• While on any application or screen, touch to return
to the Home screen.
Back key
• Touch to go back to the previous screen, or to close a
dialog box, options menu, the notification panel, etc.
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1.2
Getting started
1.2.2
1.2.1
Set-up
Hold down the Power key until the phone powers on. It will take
some seconds before the screen lights up.
Inserting or removing the SIM card and microSD card
You must insert your SIM card to make phone calls. Please power
off your phone before inserting or removing the SIM card and
microSD card.
Power on your phone
Set up your phone for the first time
The first time you power on the phone, you should set following
options: language, input method, date & time, Google account, etc.
If you power on your phone with no SIM card inserted, you can
connect to a Wi-Fi network to sign into your Google account and
to use some features.
1.2.3
Power off your phone
Hold down the Power key from the Home screen until the Phone
options appear, select Power off.
1.3
Your phone only support micro-SIM card. Please contact network operator
and use professional scissors prune SIM card to micro-SIM card.
To install, take off micro-SIM card protector, insert the micro-SIM card
into the slot with chip facing downward, and then cover the slot.
To remove the card, open micro-SIM card protector, gently press it
out, and then cover the slot.
Steps for removing and installing microSD card are the same with
steps for micro-SIM card.
Home screen
You can bring all the items (applications, shortcuts, folders and
widgets) you love or use most frequently to your Home screen for
quick access. Touch the Home key to switch to Home screen.
Charging the battery
Favorite tray applications
• Touch to enter the application.
• Touch and hold to move or change
applications.
Application tab
• Touch to open main menu.
Connect the battery charger to your phone and outlet respectively.
The charging status bar will not float if your battery is fully
consumed.To reduce power consumption and energy waste,
when battery is fully charged, disconnect your charger from the
plug; switch off Wi-Fi, GPS, Bluetooth or background-running
applications when not in use; reduce the backlight time, etc.
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Home screen is provided in an extended format to allow more
space for adding applications, shortcuts etc. Slide the Home screen
horizontally left and right to get a complete view of the Home
screen. The white point at the lower part of the screen indicates
which screen you are viewing.
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1.3.1
Using the touchscreen
Touch
Status icons
GPRS connected
Roaming
GPRS in use
No SIM card inserted
EDGE connected
Vibrate mode
EDGE in use
Ringer is silenced
3G connected
Phone microphone
is mute
Slide the screen to scroll up and down the applications, web pages…
at your convenience.
3G in use
Battery is very low
Flick
Connected to a Wi-Fi
network
Battery is low
Bluetooth is on
Battery is partially
drained
Connected to a
Bluetooth device
Battery is full
Airplane mode
Battery is charging
Alarm is set
Headset connected
GPS is on
No signal (gray)
Receiving location data
from GPS
Signal strength (blue)
To access an application, touch it with your finger.
Touch and Hold
Touch and hold the home screen to access the available options for
setting the wallpaper.
Drag
Place your finger on any item to drag it to another location.
Slide/Swipe
Similar to swiping, but flicking makes it move quicker.
Pinch/Spread
Place your fingers of one hand on the screen surface and draw them
apart or together to scale an element on the screen.
Rotate
Automatically change the screen orientation from portrait to
landscape by turning the phone sideways to have a better view.
1.3.2
Status bar
From status bar, you can view both phone status and notification
information.
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Notification icons
Notification panel
New text or
multimedia message
Missed call
Problem with SMS or
MMS delivery
Call on hold
New Hangouts message
Call forwarding is on
New voicemail
Uploading data
Upcoming event
Downloading data
Data is synchronizing
Download finished
Song is playing
Select input method
Screenshot error
An open Wi-Fi network
is available
USB tethering is on
Phone is connected via
USB cable
Portable Wi-Fi hotspot
is on
Radio is on
Screenshot captured
System update available
Carrier data use
threshold approaching
or exceeded
Connected to VPN
Touch and drag down the Status bar to open the notification panel.
Touch and drag up to close it. From the Notification panel, you can
open items and other reminders indicated by notification icons or
view wireless service information.
Touch to access Quick setting bar.
Touch one notification and slide it sideways to delete it.
Call in progress
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to clear all event–based notifications (other
Touch the icon
ongoing notifications will remain).
Touch
and then the Settings icon
to access Settings.
Quick setting bar
• Touch icons to enable/disable
functions or to change modes.
1.3.3
Search bar
The phone provides a Search function which can be used to locate
information within applications, the phone or the web.
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1.3.4
Lock/Unlock your screen
To protect your phone and privacy, you can lock the phone screen by
creating a variety of patterns, PIN or password etc.
1.3.5
Personalize your Home screen
Add
, touch and hold an application or a
Touch the application tab
widget to activate the Move mode, and drag the item to any Home
screen as you prefer.
Reposition
Touch and hold the item to be repositioned to activate the Move
mode, drag the item to the desired position and then release. You
can move items both on the Home screen and the Favorite tray. Hold
the icon on the left or right edge of the screen to drag the item to
another Home screen.
1.3.7
Volume adjustment
You can set ringer, media and phone ringtone volume to your
preference by pressing Volume up/down key or touching Settings\
Sound.
Remove
1.4
Touch and hold the item to be removed to activate the Move mode,
drag the item up to the top of Remove icon, and release after the
item turns red.
The list contains all pre-embedded and newly installed applications
and widgets.
Create folders
To improve the organization of items (shortcuts or applications) on
the Home screen and the Favorite tray, you can add them to a folder
by stacking one item on top of another. To rename a folder, open it,
touch the folder’s title bar to input the new name.
Wallpaper customization
Touch and hold an empty area on the Home screen or touch
Settings\Display\Wallpaper to customize wallpaper.
1.3.6
Application tab
Touch
from the Home screen to enter applications list.
To return to the Home screen, touch the Home key.
Consult recently-used applications
To consult recently-used applications, you can touch and hold the
Option key. Touch a thumbnail in the window to open the related
application.Touch one thumbnail and slide it upwards or downwards
to delete it.
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Applications and widgets list
from the Home screen. To return to the
To access the list, touch
Home screen, touch the Home key or the Back key.
Touch the icon
to access the Google Play Store.
Text input .....................
2.1
Using Onscreen Keyboard
Onscreen Keyboard settings
Touch application tab from the home screen, select Settings\
on the right of
Language & input, touch the Settings icon
Android keyboard, a series of settings are available for your
selection.
Adjust the Onscreen Keyboard orientation
Turn the phone sideways or upright to adjust the Onscreen Keyboard
orientation. You can also adjust it by changing the settings (Touch
Settings\Display\Orientation).
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2.1.1
Android keyboard
Touch to enter text or numbers.
Touch to switch between "abc/
Abc" mode; Touch & hold to switch
between "abc/ABC" mode.
Phone call ...............
3.1
Placing a call
You can easily launch a call using Phone. Touch Application tab from
the Home screen and select Phone.
Call log
People
Touch & hold, then select to enter
symbols/emoticons.
Touch & hold to show input options; When Wi-Fi or data
connection is on, touch to enter voice input.
Touch to switch between symbol and numeric keyboard.
2.2
Text editing
You can edit the text you have entered.
• Touch and hold or double-tap within the text you would like
to edit.
• Drag the tap to change the high-lighted selection.
• Following options will show: Select all
and Paste
• Touch the icon
, Cut
, Copy
to confirm.
Touch to delete the digits
Touch and hold to
access voicemail
Touch to hide/
unhide the dial
pad
Slide to access Call
log and People
Touch to access Speed
Dial, People, Settings.
Enter the desired number from the keyboard directly or select a
contact from People or Call log by sliding or touching tabs, then
touch Call to place the call.
The number you entered can be saved to People by touching and
selecting Add to Contacts.
If you make a mistake, you can delete the incorrect digits by touching
To hang up a call, touch End or the Power key.
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3.2
Answering or rejecting a call
People .....................
4.1
Adding a contact
You can view and create contacts on your phone and synchronize
these with your Gmail contacts or other applications on the web
or on your phone.
Touch Application tab on the Home screen, select People app, then
touch the icon
in the contact list to create a new contact.
When you receive a call, touch
• Slide rightward to answer;
Contact group
list;
Contact list
Favorites
• Slide leftward to reject;
• Slide upward to reject the call by sending a preset message.
To mute the incoming calls, press the Volume up/down key or turn
the phone face down if Turn over to mute is activated. To activate,
touch Settings\Gestures\Turn over to mute.
3.3
Consulting your call memory
You can access your call memory by touching
from the Dial
screen to view call history in categories of Incoming calls, Outgoing
calls, and Missed calls.
3.4
Speed dial settings
You can access this setting screen by touching and then select
Speed Dial on Dial screen, then select contacts to define 2-9
screen keys as a speed dialer. Touch
to remove contacts from
speed dial.
Touch to add
contact
4.2
Touch to find contacts
in contact list;
Importing, exporting and sharing
contacts
From Contacts screen, touch
to open options menu, touch
Import/Export, then select to import/export contacts from/to SIM
card, Phone, SD card, Phone storage, Accounts, etc.
To import/export a single contact from/to SIM card, choose an
account and target SIM card(s), select the contact you want to
to confirm.
import/export, and touch
To import/export all contacts from/to SIM card, choose an account
to confirm.
and target SIM card(s), touch Select all and touch
You can share a single contact or contacts with others by sending the
contact's vCard to them via Bluetooth, Gmail, etc.
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, and Share from
Touch a contact you want to share, touch
contact details screen, then select the application to perform this
action.
4.3
Synchronizing contacts in multiple
accounts
Sending a text message
Enter the mobile phone number of the recipient on Type person’s
name or number bar or touch
to add recipients, touch Type
text message bar to enter the text of the message. When finished,
touch
to send the text message.
An SMS of more than 160 characters will be charged as
several SMS. Specific letters (accent) will also increase the
size of the SMS, this may cause multiple SMS to be sent to
your recipient.
Contacts, data or other information can be synchronized from
multiple accounts, depending on the applications installed on your
phone.
Messaging................
You can create, edit and receive SMS and MMS with this phone.
To access this feature, touch Application tab from the Home screen,
then select Messaging.
All messages you receive or send out can be saved in
phone memory or SIM card. To consult the SMS messages
stored in SIM card, touch
from Messaging screen, then
touch Settings\Text messages(SMS)\Manage SIM
messages.
5.1
Email .......................
Besides your Gmail account, you can also set-up external POP3 or
IMAP email accounts in your phone.
To access this function, touch Application tab from Home screen,
then select Email.
Write message
On message list screen, touch the new message icon
multimedia messages.
Sending a multimedia message
MMS enables you to send video clips, images, photos, animations,
slides and audio to other compatible phones and e-mail addresses.
An SMS will be converted to MMS automatically when media files (image,
video, audio, slides, etc.) are attached or Subject or email addresses are
added.
to write text/
• Touch to view the whole message
thread.
• Touch & hold message threads
to delete messages or to add
shortcut.
Touch to create a new message
An email wizard will guide you through the steps to set-up an email
account.
• Enter the email address and password of the account you want
to set-up.
• Touch Next. If the account you entered is not provided by your
service provider in the phone, you will be prompted to go to
the email account settings screen to enter settings manually. Or
you can touch Manual setup to directly enter the incoming and
outgoing settings for the email account you are setting up.
• Enter the account name and display name in outgoing emails.
and Settings.
• To add another email account, you can touch
Touch ADD ACCOUNT on the right of the title to create.
Touch to search in all messages
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To create and send emails
To turn Wi-Fi on and connect to a wireless network
from Inbox screen.
• Touch the icon
• Enter recipient(s) email address(es) in To field.
and touch Add Cc/Bcc to add a copy or a
• If necessary, touch
blind copy to the message.
• Enter the subject and the content of the message.
, touch Attach file to add an attachment.
• Touch
• Finally, touch
to send.
• If you do not want to send the mail right away, you can touch
Save draft or touch Back key to save a copy.
and
• Touch
on Quick setting bar to get to Settings.
• Touch the switch
beside Wi-Fi to turn on/off Wi-Fi.
• Touch Wi-Fi, detailed information of all detected Wi-Fi networks
is displayed in the Wi-Fi networks section.
• Touch a Wi-Fi network to connect to it. If the network you selected
is secured, you are required to enter a password or other credentials
(contact network operator for details). When finished, touch Connect.
7.2
Browser .....................................
Using Browser, you can enjoy surfing the Web.
Getting connected .......
To access this function, touch Application tab from Home screen,
then touch Browser.
To go to a web page
To connect to the Internet with this phone, you can use GPRS/
EDGE/3G networks or Wi-Fi, whichever is most convenient.
On Browser screen, touch the URL box at the top, enter the address
to confirm.
of the web page, then touch
7.1
Connecting to the Internet
7.3
GPRS/EDGE/3G
With the USB cable, you can transfer media files and other files
between microSD card/internal storage and computer.
7.1.1
The first time you turn on your phone with SIM card inserted, it will
automatically configure network service: GPRS, EDGE or 3G. If the
network is not connected, you can touch
on Quick setting bar.
To check the network connection you are using, touch Application
tab on the Home screen, then touch Settings\More...\Mobile
networks\Access Point Names or Network operators.
7.1.2
Wi-Fi
Using Wi-Fi, you can connect to the Internet when your phone is
within range of a wireless network. Wi-Fi can be used on the phone
even without a SIM card inserted.
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Connecting to a computer
Before using MTP or PTP you should firstly mark USB debugging.
• To access this function, touch Settings\About phone, then
touch Build number 7 times. Now you may touch Settings\
Developer options\USB debugging.
To connect/disconnect your phone to/from the computer:
• Use the USB cable that came with your phone to connect
the phone to a USB port on your computer. You will receive a
notification that the USB is connected.
• If you use MTP or PTP, your phone will be automatically
connected.
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For the operating system Windows XP or lower, you
should download and install Windows Media Player 11 on
your computer from the following link: http://windows.
microsoft.com/zh-CN/windows/download-windowsmedia-player.
To locate the data you have transferred or downloaded in
the internal storage:
• Touch Application tab from the Home screen to open the
applications list.
• Touch File Manager.
All data you have downloaded is stored in File Manager, where you
can view media files (videos, photos, music and others), rename files,
install applications into your phone, etc.
7.4
Locate my location
using GPS satellites
To activate your phone’s global positioning system (GPS) satellite receiver:
• Touch
on Quick setting bar to get to Settings.
• Touch Location access.
• Mark the checkbox of Access to my location, then the Switch
besides GPS satellites will be automatically on.
Find your location by opening Maps:
Sharing your phone's mobile data
connection
You can share your phone's mobile data connection with a single
computer via a USB cable (USB tethering) or with up to eight devices
at once by turning your phone into a portable Wi-Fi hotspot.
To turn on USB tethering or Portable Wi-Fi hotspot
on Quick setting bar to get to Settings.
• Touch
• Touch More...\Tethering & portable hotspot.
• Mark the checkbox of USB tethering or turn on Wi-Fi
hotspot to activate this function.
These functions may incur additional network charges
from your network operator. Extra fees may also be
charged in roaming areas. You can check data usage by
touching Settings\Data usage.
Use your phone’s GPS satellite receiver to pinpoint your location
within an accuracy as close as several meters ("street level"). The
process of accessing the GPS satellite and setting your phone's precise
location for the first time will require up to 5 minutes. You will need
to stand in a place with a clear view of the sky and avoid moving. After
this, GPS will only need 20-40 seconds to identify your precise location.
Then you can start the navigation to find the target location.
Data backup .................
This phone enables you to back up your phone’s settings and other
application data to Google Servers, with your Google Account.
If you replace your phone, the settings and data you’ve backed up
are restored onto the new phone the first time you sign in with
your Google Account.
To activate this function:
• Touch
on Quick setting bar to get to Settings.
• Touch Backup and reset\Back up my data to mark the checkbox.
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Activated this function, a wide variety of settings and data are
backed up, including your Wi-Fi passwords, bookmarks, a list of
the applications you’ve installed, the words you’ve added to the
dictionary used by the onscreen keyboard, and most of the settings
that you configure with the Settings application. If you deactivated this
option, you stop backing up your settings, and any existing backups
are deleted from Google Servers.
• Exchange messages or emails with friends
10
11.2 Internal storage
Factory data reset
To activate factory data reset:
on Quick setting bar to get to Settings.
• Touch
• Touch Backup and reset\Factory data reset
• Touch Reset phone\Erase everything
Phone reset will erase all of your personal data from internal phone
storage, including information about your Google Account, any other
accounts, your system and application settings, and any downloaded
applications. Resetting the phone does not erase any system software
updates you’ve downloaded. If you reset the phone in this way, you’re
prompted to re-enter the same kind of information as when you
first started Android.
When you are unable to power on your cellphone, there is another
way to perform a factory data reset by pressing the Volume up key
and the Power key at same time until the screen lights up.
11
Applications &
Internal storage ....
11.1 Applications
With this phone, some built-in Google applications and other third
party applications are available for your convenience.
• Track your location, view traffic situations, search for locations and
get navigation information to your destination
• Download more applications from Google Play Store and more.
For more information about these applications, please check user
manual online: www.alcatelonetouch.com.
Touch Settings\Storage to display the amount of internal phone
storage used by the operating system, its components, applications
(including those you downloaded), permanent and temporary data.
All personal music, pictures, applications, and files will be saved in
phone storage or SD card.
If a warning message comes up saying that phone memory
is limited, you are required to free up space by deleting
some unwanted applications, downloaded files, etc.
12
Making the most
of your phone ........
You can download software upgrade for free from the website (www.
alcatelonetouch.com).
12.1 ONE TOUCH Center
ONE TOUCH Center includes:
• Contacts
It allows you to back up contact entries so that you don't have
to worry about losing, breaking, switching phones or changing
service providers.
• Messages
It frees you from painstakingly inputting text on the keypads. All of
your messages are easily accessible and well-organized.
With the built-in applications, you can
• Communicate with friends
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• Photos
It allows you to easily import photos from PC or the handset and
organize them in different albums for better management.
12.2.2 FOTA Upgrade
Using FOTA Upgrade tool you can update your phone's software.
• Application
It allows you to import downloaded mobile applications and have
them installed into your handset upon synchronization.
To access System Updates, please open notification panel and
touch
and then
, then press About phone\System
and access Settings\About
updates. Or you can directly touch
phone\System updates. Touch Check for updates, and the
phone will search for the latest software. If you want to update the
system, please touch the button Download, after it's done please
touch Install to complete the upgrade. Now your phone's software
will have the latest version.
You should turn on data connection before searching for updates.
Settings for auto-check intervals and reminders about upgrades are
also available once you restart the phone.
• Backup
It allows you to back up your contacts, messages, calendar, photos
and applications, then import the backup files to your phone.
If you have chosen auto-check, when the system discovers the
will appear in the status bar. Touch the
new version, the icon
notification to access the System Updates directly.
• Videos
It allows you to insert video files from PC for playback and then
upload to handset folder.
• Music
It allows you to quickly search your favorites in PC, manage the
ultimate Library, and enjoy the easiest digital jukebox in your own
mobile way.
Supported Operating Systems
Windows XP/Vista/Windows 7.
12.2 Upgrade
You can use Mobile Upgrade tool or FOTA Upgrade tool to update
your phone's software.
12.2.1 Mobile Upgrade
Download Mobile Upgrade from ALCATEL ONE TOUCH website
(www.alcatelonetouch.com) and install it on your PC. Launch the
tool and update your phone by following the step by step instructions
(refer to the User Guide provided together with the tool). Your
phone’s software will now have the latest software.
All personal information will be permanently lost following
the update process. We recommend you backup your
personal data using ONE TOUCH Center before
upgrading.
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During FOTA downloading or updating, to avoid errors in
locating the correct update packages, do not change your
default storage location.
Safety and use.....................
We recommend that you read this chapter carefully before using your
mobile phone. The manufacturer disclaims any liability for damage,
which may result as a consequence of improper use or use contrary
to the instructions contained herein.
• TRAFFIC SAFETY:
Given that studies show that using a mobile phone while driving
a vehicle constitutes a real risk, even when the hands-free kit is
used (car kit, headset...), drivers are requested to refrain from using
their mobile phone when the vehicle is not parked. Check the laws
and regulations on the use of wireless mobile phones and their
accessories in the areas where you drive. Always obey them. The use
of these devices may be prohibited or restricted in certain areas.
When driving, do not use your mobile phone and headphone to listen
to music or to the radio. Using a headphone can be dangerous and
forbidden in some areas.
When switched on, your mobile phone emits electromagnetic waves
that can interfere with the vehicle’s electronic systems such as ABS
anti-lock brakes or airbags. To ensure that there is no problem:
- do not place your mobile phone on top of the dashboard or
within an airbag deployment area,
27
2013-8-19 11:47:25
- check with your car dealer or the car manufacturer to make sure
that the car’s electronic devices are shielded from mobile phone
RF energy.
• CONDITIONS OF USE:
You are advised to switch off the mobile phone from time to time to
optimize its performance.
Remember to abide by local authority rules of mobile phone use
on aircrafts.
Operational Warnings: Obey all posted signs when using mobile
devices in public areas.
Follow Instructions to Avoid Interference Problems: Turn off your
mobile device in any location where posted notices instruct you to
do so. In an aircraft, turn off your mobile device whenever instructed
to do so by airline staff. If your mobile device offers an airplane mode
or similar feature, consult airline staff about using it in flight.
Switch the mobile phone off when you are in health care facilities,
except in designated areas. As with many other types of equipment
now in regular use, mobile phones can interfere with other electrical or
electronic devices, or equipment using radio frequency.
Switch the mobile phone off when you are near gas or flammable
liquids. Strictly obey all signs and instructions posted in a fuel
depot, gas station, or chemical plant, or in any potentially explosive
atmosphere.
When the mobile phone is switched on, it should be kept at least 15
cm from any medical device such as a pacemaker, a hearing aid or
insulin pump. In particular when using the mobile phone you should
hold it against the ear on the opposite side to the device, if any.
Read and follow the directions from the manufacturer of your
implantable medical device. If you have any questions about using
your mobile device with your implantable medical device, consult
your healthcare provider.
To avoid hearing impairment, answer the call before holding your
mobile phone to your ear. Also move the handset away from your
ear while using the “hands-free” option because the amplified volume
might cause hearing damage.
It is recommended to have proper supervision while small children use
your mobile phone.
Please note that your phone is a unibody device, the back cover and
battery are not removable. Do not attempt to disassemble your
phone. If you disassemble your phone the warranty will not apply.
Also disassembling the phone may damage the battery, and may cause
leakage of substances that could create an allergic reaction.
Always handle your mobile phone with care and keep it in a clean
and dust-free place.
Do not allow your mobile phone to be exposed to adverse weather
or environmental conditions (moisture, humidity, rain, infiltration of
28
IP4712_6012A_QG_Eng_USA_06_130819.indd 28-29
liquids, dust, sea air, etc.).The manufacturer’s recommended operating
temperature range is -10°C (14°F) to +55°C (131°F) (the max value
depends on device, materials and housing paint/texture).
Over 55°C (131°F) the legibility of the mobile phone’s display may be
impaired, though this is temporary and not serious.
Do not open or attempt to repair your mobile phone yourself.
Do not drop, throw or try to bend your mobile phone.
Do not use the mobile phone if the glass made screen, is damaged,
cracked or broken to avoid any injury.
Do not paint it.
Use only batteries, battery chargers, and accessories which are
recommended by TCT Mobile Limited and its affiliates and are
compatible with your mobile phone model.TCT Mobile Limited and
its affiliates disclaim any liability for damage caused by the use of
other chargers or batteries.
Your mobile phone should not be disposed of in a municipal waste.
Please check local regulations for disposal of electronic products.
Remember to make back-up copies or keep a written record of all
important information stored in your mobile phone.
Some people may suffer epileptic seizures or blackouts when
exposed to flashing lights, or when playing video games. These
seizures or blackouts may occur even if a person never had a
previous seizure or blackout. If you have experienced seizures or
blackouts, or if you have a family history of such occurrences, please
consult your doctor before playing video games on your mobile
phone or enabling a flashing-lights feature on your mobile phone.
Parents should monitor their children’s use of video games or other
features that incorporate flashing lights on the mobile phones. All
persons should discontinue use and consult a doctor if any of the
following symptoms occur: convulsion, eye or muscle twitching,
loss of awareness, involuntary movements, or disorientation. To limit
the likelihood of such symptoms, please take the following safety
precautions:
- Play at the farthest distance possible from the screen.
When you play games on your mobile phone, you may experience
occasional discomfort in your hands, arms, shoulders, neck, or other
parts of your body. Follow these instructions to avoid problems such as
tendinitis, carpal tunnel syndrome, or other musculoskeletal disorders:
- Take a minimum of a 15-minute break every hour of game playing.
- If your hands, wrists, or arms become tired or sore while playing,
stop and rest for several hours before playing again.
- If you continue to have sore hands, wrists, or arms during or after
playing, stop the game and see a doctor.
29
2013-8-19 11:47:25
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when
holding your device near your ear while the loudspeaker
is in use.
• PRIVACY:
Please note that you must respect the laws and regulations in force
in your jurisdiction or other jurisdiction(s) where you will use your
mobile phone regarding taking photographs and recording sounds
with your mobile phone. Pursuant to such laws and regulations,
it may be strictly forbidden to take photographs and/or to record
the voices of other people or any of their personal attributes, and
reproduce or distribute them, as this may be considered to be an
invasion of privacy.
It is the user’s sole responsibility to ensure that prior authorization
be obtained, if necessary, in order to record private or confidential
conversations or take a photograph of another person; the
manufacturer, the seller or vendor of your mobile phone (including
the operator) disclaim any liability which may result from the
improper use of the mobile phone.
• BATTERY AND ACCESSORIES:
Please note your phone is a unibody device, the back cover and
battery are not removable. Observe the following precautions:
- Do not attempt to open the back cover,
- Do not attempt to eject, replace and open battery,
- Do not punctuate the back cover of your phone,
- Do not burn or dispose of your phone in household rubbish or
store it at temperature above 60°C.
Phone and battery as a unibody device must be disposed of in
accordance with locally applicable environmental regulations.
In European Union countries:
These collection points are accessible free of charge. All products
with this sign must be brought to these collection points.
In non European Union jurisdictions:
Items of equipment with this symbol are not be thrown into ordinary
bins if your jurisdiction or your region has suitable recycling and
collection facilities; instead they are to be taken to collection points
for them to be recycled.
In the United States you may learn more about CTIA’s Recycling
Program at www.recyclewirelessphones.com
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED
BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES
ACCORDING TO THE INSTRUCTIONS
• CHARGERS
Home A.C./ Travel chargers will operate within the temperature
range of: 0°C (32°F) to 40°C (104°F).
30
IP4712_6012A_QG_Eng_USA_06_130819.indd 30-31
The chargers designed for your mobile phone meet with the
standard for safety of information technology equipment and office
equipment use. Due to different applicable electrical specifications, a
charger you purchased in one jurisdiction may not work in another
jurisdiction. They should be used for this purpose only.
Characteristics of power supply (depending on the country):
Travel charger: Input: 100-240 V, 50/60 Hz, 150 mA
Output: 5 V, 550 mA
Battery:
Lithium 1700 mAh
• RADIO WAVES:
THIS MOBILE PHONE MEETS THE GOVERNMENT’S
REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.
Your mobile phone is a radio transmitter and receiver. It is designed
and manufactured not to exceed the emission limits for exposure to
radio-frequency (RF) energy. These limits are part of comprehensive
guidelines and establish permitted levels of RF energy for the
general population. The guidelines are based on standards that were
developed by independent scientific organizations through periodic
and thorough evaluation of scientific studies. These guidelines include
a substantial safety margin designed to ensure the safety of all
persons, regardless of age and health.
The exposure standard for mobile phones employs a unit of
measurement known as the Specific Absorption Rate, or SAR.
The SAR limit set by public authorities such as the Federal
Communications Commission of the US Government (FCC), or by
Industry Canada, is 1.6 W/kg averaged over 1 gram of body tissue.
Tests for SAR are conducted using standard operating positions with
the mobile phone transmitting at its highest certified power level in
all tested frequency bands.
Although the SAR is determined at the highest certified power level, the
actual SAR level of the mobile phone while operating can be well below
the maximum value. This is because the mobile phone is designed to
operate at multiple power levels so as to use only the power required
to reach the network. In general, the closer you are to a wireless base
station antenna, the lower the power output of the mobile phone.
Before a mobile phone model is available for sale to the public,
compliance with national regulations and standards must be shown.
The highest SAR value for this model mobile phone when tested is
0.94 W/Kg for use at the ear and 1.29 W/Kg for use close to the body.
While there may be differences between the SAR levels of
various mobile phones and at various positions, they all meet
the government requirement for RF exposure. For body-worn
operation, the mobile phone meets FCC RF exposure guidelines
provided that it is used with a non-metallic accessory with the
handset at least 1.0 cm from the body. Use of other accessories
may not ensure compliance with FCC RF exposure guidelines.
Additional information on SAR can be found on the Cellular
Telecommunications & Internet Association (CTIA) Web site: http://
www.phonefacts.net
31
2013-8-19 11:47:25
The World Health Organization (WHO) considers that present
scientific information does not indicate the need for any special
precautions for use of mobile phones. If individuals are concerned,
they might choose to limit their own or their children’s RF exposure
by limiting the length of calls, or using “hands-free” devices to keep
mobile phones away from the head and body. (fact sheet n°193).
Additional WHO information about electromagnetic fields and
public health are available on the following website: http://www.
who.int/peh-emf.
Note: This equipment has been tested and found to comply with the
limits for a Class B digital device pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there
is no guarantee that interference to radio or television reception,
which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more
of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
- Consult the dealer or an experienced radio/ TV technician for help.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment.
For the receiver devices associated with the operation of a licensed
radio service (e.g. FM broadcast), they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the condition that this device does not cause harmful
interference.
For other devices, they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
(1) this device may not cause harmful interference
(2) this device must accept any interference received, including
interference that may cause undesired operation.
Your mobile phone is equipped with a built-in antenna. For optimal
operation, you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used in
positions other than against your ear. In such circumstances the
device will be compliant with the guidelines when used with headset
or usb data cable. If you are using another accessory ensure that
whatever product is used is free of any metal and that it positions the
mobile phone at least 1.0 cm away from the body.
• LICENCES
microSD Logo is a trademark.
The Bluetooth word mark and logos are owned by
the Bluetooth SIG, Inc. and any use of such marks by
TCT Mobile Limited and its affiliates is under license.
Other trademarks and trade names are those of their
respective owners.
ONE TOUCH 6012A Bluetooth
QD ID B021282
The Wi-Fi Logo is a certification mark of the Wi-Fi
Alliance.
Google, the Google logo, Android, the Android logo,
Google Search TM, Google MapsTM, Gmail TM, YouTube,
Google Play Store, Google Latitude TM and Hangouts TM
are trademarks of Google Inc.
The Android robot is reproduced or modified from work created
and shared by Google and used according to terms described in the
Creative Commons 3.0 Attribution License (the text will show when
you touch and hold Google legal in Settings\About phone\Legal
information) (1).
You have purchased a product which uses the open source (http://
opensource.org/) programs mtd, msdosfs, netfilter/iptables and initrd in
object code and other open source programs licensed under the GNU
General Public License and Apache License.
We will provide you with a complete copy of the corresponding source
codes upon request within a period of three years from the distribution
of the product by TCT.
You may download the source codes from http://sourceforge.net/
projects/alcatel/files/. The provision of the source code is free of charge
from internet.
(1)
32
IP4712_6012A_QG_Eng_USA_06_130819.indd 32-33
It may not available according to the countries.
33
2013-8-19 11:47:25
Hearing Aid Compatibility
Your mobile phone is rated: «For Hearing Aid», to assist hearing
device users in finding mobile phones that may be compatible with
their hearing devices.
This device is HAC M3 compatible. Reference ANSI C63.19-2007
For more information please refer to «Hearing Aid Compatibility
with Mobile Phones» leaflet or visit our website http://www.
alcatelonetouch.com
FCC ID: RAD390
General information .......
•
•
•
•
Website: www.alcatelonetouch.com
Facebook: http://www.facebook.com/alcatelonetouchusa
Twitter: http://www.twitter.com/alcatel1touch
Hot Line Number: In the United States, call 877-702-3444 for
technical support.
On our Internet site, you will find our FAQ (Frequently Asked
Questions) section. You can also contact us by e-mail to ask any
questions you may have.
An electronic version of this user guide is available in English and other
languages according to availability on our server: www.alcatelonetouch.com
Your telephone is a transceiver that operates on GSM in triple
band with (900/1800/1900) MHz or UMTS in triple-band with
(850/1900/2100) MHz.
Protection against theft (1)
Your mobile phone is identified by an IMEI (mobile phone serial
number) shown on the packaging label and in the product’s memory.
We recommend that you note the number the first time you use
your mobile phone by entering *#06# and keep it in a safe place.
It may be requested by the police or your operator if your mobile
phone is stolen.
Disclaimer
There may be certain differences between the user manual
description and the mobile phone’s operation, depending on the
software release of your mobile phone or specific operator services.
TCT Mobile shall not be held legally responsible for such differences,
if any, nor for their potential consequences, which responsibility shall
be borne by the operator exclusively.
(1)
TCT Mobile (US), Inc.
Warranty ............................
TCT Mobile (US), Inc. warrants to the original retail purchaser of this
wireless device that should this product or part thereof during normal
consumer usage and condition be proven to be defective in material
or workmanship that results in product failure within the first twelve
(12) months from the date of purchase as shown on your original sales
receipt from an authorized sales agent. Such defect(s) will be repaired
or replaced (with new or rebuilt parts) at the company’s option
without charge for parts or labor directly related to the defect(s).
Batteries, power adapters, and other accessories sold as in box items
are also warranted against defects and workmanship that results in
product failure within the first six (6) months period from the date
of purchase as shown on your original sales receipt. Such defect(s)
will be repaired or replaced (with new or rebuilt parts) at the
company’s option without charge for parts or labor directly related
to the defect(s).
The limited warranty for your wireless device will be voided if any of
the following conditions occur:
• Non-compliance with the instructions for use or installation, or with
technical and safety standards applicable in the geographical area
where your phone is used;
• Connection to any equipment not supplied or not recommended by
TCT Mobile (US), Inc.;
• Modification or repair performed by individuals not authorized by
TCT Mobile (US), Inc. or its affiliates;
• Changes to the device operating system by the user or third party
applications;
• Acts of god such as inclement weather, lightning, power surges, fire,
humidity, infiltration of liquids or foods, chemical products, download
of files, crash, high voltage, corrosion, oxidation;
• Removal or altering of the wireless device’s event labels or serial
numbers (IMEI);
• Damage from exposure to water or other liquids, moisture, humidity,
excessive temperatures or extreme environmental conditions, sand,
excess dust and any condition outside the operating guidelines;
• Defects in appearance, cosmetic, decorative or structural items such
as framing and non-operative parts;
• Damage as result of physical abuse regardless of cause.
Contact your network operator to check service availability.
34
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35
2013-8-19 11:47:25
There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your jurisdiction. In no event shall TCT Mobile (US), Inc.
or any of its affiliates be liable for incidental or consequential damages
of any nature whatsoever, including but not limited to commercial loss,
to the full extent those damages can be disclaimed by law. Some states
do not allow the exclusion or limitation of incidental or consequential
damages, or limitation of the duration of implied warranties, so the
preceding limitations or exclusions may not apply to you.
How to obtain Support: Contact the customer care center by calling
(877-702-3444) or going to (http://www.alcatelonetouch.com/usa/).
We have placed many self-help tools that may help you to isolate the
problem and eliminate the need to send your wireless device in for
service. In the case that your wireless device is no longer covered by
this limited warranty due to time or condition, you may utilize our out
of warranty repair options.
How to obtain Hardware Service within the terms of this warranty:
Create a user profile (alcatel.finetw.com) and then create an RMA for
the defective device. Ship the device with a copy of the original proof
of purchase (e.g. original copy of the dated bill of sale, invoice) with the
owner’s return address (No PO Boxes accepted), wireless carrier’s
name, alternate daytime phone number, and email address with a
complete problem description. Only ship the device. Do not ship the
SIM card, memory cards, or any other accessories such as the power
adapter. You must properly package and ship the wireless device to
the repair center. TCT Mobile (US), Inc. is not responsible for devices
that do not arrive at the service center or are damaged in transit.
Insurance is recommended with proof of delivery. Upon receipt, the
service center will verify the warranty conditions, repair, and return
your device to the address provided in the RMA. Check the warranty
repair status by going online with the RMA number on web portal.
Troubleshooting...................
Before contacting the service center, you are advised to follow the
instructions below:
• You are advised to fully charge (
) the battery for optimal
operation.
• Avoid storing large amounts of data in your phone as this may
affect its performance.
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IP4712_6012A_QG_Eng_USA_06_130819.indd 36-37
• Use Factory data reset and Mobile Upgrade tool to perform
phone formatting or software upgrading (to reset factory data,
hold down the Power key and the Volume up key at the same
time under power off mode). ALL User phone data: contacts,
photos, messages and files, downloaded applications will be lost
permanently. It is strongly advised to fully backup the phone data
and profile via ONE TOUCH Center before doing formatting
and upgrading.
and carry out the following checks:
My phone is frozen or cannot be switched on
• Check the battery contacts, remove and reinstall your battery, then
turn your phone on.
• Check the battery power level, charge for at least 20 minutes.
• Press and hold Power key for more than 7 seconds to try to restart.
• If it still does not work, please reset the phone using the Power
key and the Volume up key.
• If it still does not work, please use Factory data reset to reset the
phone or FOTA/Mobile Upgrade to upgrade software.
My phone has not responded for several minutes
• Restart your phone by pressing and holding the Power key.
• Remove the battery and re-insert it, then restart the phone
• If it still does not work, please use Factory data reset to reset the
phone or FOTA/Mobile Upgrade to upgrade software.
My phone turns off by itself
• Check that your screen is locked when you are not using your
phone, and make sure the Power key is not mis-contacted due
to unlocked screen.
• Check the battery charge level.
• If it still does not work, please use Factory data reset to reset the
phone or FOTA/Mobile Upgrade to upgrade software.
My phone cannot charge properly
• Make sure you are using an ALCATEL ONE TOUCH battery and
the charger from the box.
• Make sure your battery is inserted properly and clean the battery
contact if it’s dirty. It must be inserted before plugging in the
charger.
• Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions (0°C
(32°F) to +40°C (104°F)).
• When abroad, check that the voltage input is compatible.
37
2013-8-19 11:47:25
My phone cannot connect to a network or "No service"
is displayed
• Try connecting in another location.
• Verify the network coverage with your operator.
• Check with your operator that your SIM card is valid.
• Try selecting the available network(s) manually
• Try connecting at a later time if the network is overloaded.
My phone cannot connect to the Internet
• Check that the IMEI number (press *#06#) is the same as the one
printed on your warranty card or box.
• Make sure that the internet access service of your SIM card is available.
• Check your phone's Internet connecting settings.
• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure the SIM card has been correctly inserted (see "Inserting
or removing the SIM card").
• Make sure the chip on your SIM card is not damaged or scratched.
• Make sure the service of your SIM card is available.
Unable to make outgoing calls
• Make sure you have dialed a valid number and have touched Call.
• For international calls, check the country and area codes.
• Make sure your phone is connected to a network, and the network
is not overloaded or unavailable.
• Check your subscription status with your operator (credit, SIM
card valid, etc.).
• Make sure you have not barred outgoing calls.
• Make sure that your phone is not in airplane mode.
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a network
(check for overloaded or unavailable network).
• Check your subscription status with your operator (credit, SIM
card valid, etc.).
• Make sure you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in airplane mode.
The caller’s name/number does not appear when a call is
received
• Check that you have subscribed to this service with your operator.
• Your caller has concealed his/her name or number.
I cannot find my contacts
• Make sure your SIM card is not broken.
• Make sure your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
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IP4712_6012A_QG_Eng_USA_06_130819.indd 38-39
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the Volume
Up/Down key.
• Check the network strength
• Make sure that the receiver, connector or speaker on your phone
is clean.
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription
includes this service.
• Make sure this feature does not require an ALCATEL ONE
TOUCH accessory.
When I select a number from my contacts, the number
cannot be dialed
• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country prefix when calling a
foreign country.
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete some
files or save the files in the phone contacts (i.e. your professional
or personal directories).
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability.
I cannot access my voicemail
• Make sure your operator’s voicemail number is correctly entered
in "Voicemail number".
• Try later if the network is busy.
I am unable to send and receive MMS
• Check your phone memory availability as it might be full.
• Contact your network operator to check service availability and
check MMS parameters.
• Verify the server center number or your MMS profile with your operator.
• The server center may be swamped, try again later.
SIM card PIN locked
• Contact your network operator to obtain the PUK code (Personal
Unblocking Key).
I am unable to connect my phone to my computer
• Install ALCATEL ONE TOUCH Center.
• Check that your USB driver is installed properly.
• Open the Notification panel to check if the Android Manager Agent
has been activated.
• Check that you have marked the checkbox of USB debugging.
• Check that your computer meets the requirements for ALCATEL
ONE TOUCH Android Manager Installation.
• Make sure that you’re using the right cable from the box.
39
2013-8-19 11:47:26
I am unable to download new files
• Make sure there is sufficient phone memory for your download.
• Select the microSD card as the location to store downloaded files.
• Check your subscription status with your operator.
The phone cannot be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible
to other users .
• Make sure that the two phones are within Bluetooth’s detection range.
How to make your battery last longer
• Make sure you follow the complete charge time (minimum 2.5
hours).
• After a partial charge, the battery level indicator may not be exact.
Wait for at least 20 minutes after removing the charger to obtain
an exact indication.
• Adjust the brightness of screen as appropriate
• Extend the email auto-check interval for as long as possible.
• Update news and weather information on manual demand, or
increase their auto-check interval.
• Exit background-running applications if they are not being used
for a long time.
• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The phone will become warm following prolonged calls,
game playing, internet surfing or running other complex
applications.
• This heating is a normal consequence of the CPU handling
excessive data. Ending above actions will make your phone return
to normal temperatures.
ALCATEL is a trademark of Alcatel-Lucent
and is used under license by
TCT Mobile Limited.
© Copyright 2013 TCT Mobile Limited
All rights reserved
TCT Mobile Limited reserves
the right to alter material
or technical specification
without prior notice.
All "Signature" ringtones embedded in this phone have been
composed, arranged and mixed by NU TROPIC (Amar Kabouche).
40
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2013-8-19 11:47:26

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