TCT Mobile 396 GSM/GPRS quadbands mobile phone User Manual IP4634 ALCATEL 3001G QG Eng USA 04 130624 indd
TCT Mobile Limited GSM/GPRS quadbands mobile phone IP4634 ALCATEL 3001G QG Eng USA 04 130624 indd
User Manual
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1 Your mobile ................... 1.1 Keys
Navigation key
Confirm an option (press the middle of the key)
Answer
Send a call
In idle screen:
Access call log (Redial) (press)
Switch on/Switch off the telephone (press and hold)
End call
Return to idle screen
Left softkey
Right softkey
Access your voicemail (press and hold)
In idle screen:
Press and hold: Lock the keypad
In edit mode:
Press: input space
Press and hold: switch language
In idle screen:
Press to access shortcuts
Fn + B: Access to Bluetooth
Fn + P: Access to Profiles
Fn + S: Access to Settings
In edit mode:
Press once: Input a top-half character
Press twice: Lock the keyboard in top-half key
input mode, then press again to unlock top-half
character input mode
Delete one by one (press)
Delete one by one quickly (press and hold)
Move cursor to the next line
In edit screen:
Press: Switch the uppercase and lowercase
1.2 Status bar icons (1)
Battery charge level.
Vibrate alert: your phone vibrates, but does not ring
or beep with the exception of the alarm.
Bluetooth status (Activated).
Bluetooth status (Connected to an audio device).
Keypad locked.
Headset connected.
Call forwarding activated: your calls are forwarded.
Alarm or appointments programed.
Level of network reception.
Voicemail message arrived.
Missed calls.
Stopwatch is active.
Radio is on.
Roaming.
SD card scanning completed.
SIM card missing.
GPRS connection status (Activated).
GPRS connecting.
Music activated.
MMS receipt in progress.
Sending a MMS.
Silence mode: your phone does not ring, beep or
vibrate with the exception of the alarm.
SMS unread.
MMS unread.
(Flickering) Message list is full: your phone cannot
accept any new messages. You must access the message
list and delete at least one message on your SIM card.
Flight mode.
1.3 Home screen
1.3.1 Widget bar
Widgets are convenient shortcuts for quick access from the Home
screen.
You can customize widget bar by "Settings\Phone settings\Widget
bar".
1.3.2 Change wallpaper
You can select a folder to choose one image as favorite wallpaper by
selecting "Options\Set as\Wallpaper".
Charging the battery
Connect the battery charger to your phone and outlet respectively.
To reduce power consumption and energy waste, when battery
is fully charged, disconnect your charger from the plug; switch
off Bluetooth or background-running applications when not in
use; reduce the backlight time, etc.
2.2 Power on your phone
Hold down the key until the telephone powers on.
2.3 Power off your phone
Hold down the key from the Home screen.
3 Calls ..............................
3.1 Making a call
Dial the desired number then press the send key to place the call. If
you make a mistake, you can delete the incorrect digits by pressing
the key.
To hang up the call, press the key.
Making an emergency call
If your phone is covered by the network, dial emergency number
and press the key to make an emergency call. This works even
without a SIM card and without typing the PIN code or unlocking
the keypad.
3.2 Calling your voicemail (1)
To access your voicemail, hold down the key.
3.3 Receiving a call
When you receive an incoming call, press the key to talk and
then hang up using the key.
3.4 Available functions during the call
During a call, you can use your contacts, text messages, etc. without
hanging up or dropping the call.
(1) The icons and illustrations in this guide are provided for informational
purposes only.
(1) The quality of the radio depends on the coverage of the radio station in
that particular area.
(2) Depending on your network operator and market.
(3) Depending on your network operator.
2 Getting started ..............
2.1 Set-up
Removing or installing the back cover
Removing and inserting the SIM card
You must insert your SIM card to make phone calls. Please power off
your phone and remove battery before inserting or removing the SIM
card.
Place the SIM card with the chip facing downwards and slide it into its
housing. Make sure that it is correctly inserted. To remove the card,
press and slide it out.
Removing and installing the battery
Insert and click the battery into place, then close the telephone cover.
Unclip the cover, then remove the battery.
4 Menu arrange ...............
It is designed to vary according to your preference.
Change the order
Access the main menu, focus on the main menu item you want to
move, select "Options\Select to move", and tick "√" will be
shown on the item you selected, then release it to your favorite
destination.
Show/Hide
Access the main menu, select "Options\Add and remove menu",
and select the left check box of the selected menu once to show/
hide, and then select "Done" to save the operation.
5 Messages .................
5.1 Access
You may access this menu using the following options:
Access from the main menu by selecting "• Messages".
Select • from widget bar, and then enter the sub-menu you
require.
5.2 Write message
You can select "Messages\Write new SMS/MMS" from the main
menu or access from widget to write text/multimedia message. One
or more recipients can be added from contact list and you can remove
a recipient by pressing Delete key. Press "Contacts" through key to
multi-select recipients from Contacts.
An SMS will be converted to MMS automatically when images, videos
are inserted.
An SMS message of more than a certain number of
characters (the number of characters depends on your
language) will be charged as several SMS. An MMS
message containing photos and/or sounds may also be
billed as more than one message. Specific letters
(accent) will increase the size of the SMS, this may
cause multiple SMS to be sent to your recipient.
6 Contacts ...................
6.1 Consulting your contacts
You can access to this function by selecting "Contacts" from the main
menu.
6.2 Adding a contact
You can add a new contact to phone or SIM card by selecting "Add
contact".
7 Call log .....................
7.1 Access
You can access the function using the following options:
Select • from main menu
Press • key from Home screen
Select • from widget bar, and then enter the sub-menu you require.
7.2 Available options
When you press "Options", you can have access to View, Send
message, Save to Contacts, Edit before call, Add to Blacklist,
Add to Whitelist, Delete etc.
8
Music ....................
You can access this feature from the main menu by selecting "Music".
You will have full flexibility of managing music both on your mobile
and SD card.
9
Images ..................
A library links to the images (stored in "My images") in phone or SD
card, set as Wallpaper, Power on/off display, and Incoming call image,
or sent by MMS, Bluetooth.
10 Videos ..................
Contains all video clips (stored in "My videos") in phone or SD card
and enables you to play, send, set as power on/off display, delete,
rename, etc.
11 FM radio ..............
Your phone is equipped with a radio (1) with RDS (2) functionality. You
can use the application as a traditional radio with saved channels or
with parallel visual information related to the radio program on the
display, if you tune to stations that offer Visual Radio service. You can
listen to it while running other applications.
To access volume interface, please press and hold the key.
Then you can adjust the volume by pressing the key.
12 WAP ....................
Access Wap options: Homepage, Bookmarks, Go to URL, Last
wap address, Recent pages, Offline pages, Service inbox,
Settings.
13 Apps
(3) ...................
Apps store is an online software store, where you can download and
install applications and games to your phone.
14 Stopwatch .............
The stopwatch is a simple application for measuring time with the
possibility to register several results and suspend/resume
measurement.
15 Camera .................
Your mobile phone is fitted with a camera for taking photos and
shooting videos that you can use in different ways:
store them as your creations in SD card or phone.•
send them in a multimedia message (MMS) to a mobile phone.•
send them directly by MMS, Bluetooth.•
customize your Home screen.•
select them as incoming call image to a contact in your Contacts.•
16 Profiles ..................
With this menu, you may personalize ringtones for different events
and environments.
17 My files ..................
You will have an access to all audio and visual files stored in phone or
SD card in My files.
Inserting and removing the memory card:
To release the MicroSD card holder, slide it in the direction of the
arrow and lift it. Then insert the MicroSD card with the golden
contact downward. Finally, turn down the MicroSD holder and slide it
in the opposite direction to lock it.
Do not support hot plugging for MicroSD card.
18 Bluetooth™ .........
Access this feature by pressing "Menu" through Left softkey from the
Home screen to enter the main menu, then selecting "Bluetooth".
Quick Start Guide
For more information about how to use the phone, please go to
www.alcatelonetouch.com to download complete user manual.
Also on our website you can find helpful FAQs, realize software
upgrade, etc.
19 Calendar ..............
Once you enter this menu from main menu, there is a monthly-view
calendar for you to keep track of important meetings, appointments,
etc. Days with events entered will be marked in color.
20 Calculator ............
Access this feature by selecting "Calculator" from the main menu.
Enter a number, select the type of operation to be performed using
the navigation keys, and enter the second number, then select "=" to
display the result.
21 Recorder ..............
Accessing "Recorder" from the main menu allows you to make voice
or sound recordings.
22 Alarm ..................
Your mobile phone has a built-in alarm clock with a snooze feature.
23 Voice alarm ........
With this menu, you may create the voice file and set it as the alarm.
24 World clock ........
The World clock shows current local time and the time zone in
different cities.
25 Settings ...............
From the main menu, select the menu icon and select the
function of your choice in order to customize your telephone:
Phone settings, Call settings, Security, Network,
Connectivity, Restore default.
26 Fake call ..............
This program enables you to call yourself by simulating a caller
number/name, ringtone at a scheduled time. It helps you to politely
escape from social situations at any time you wish. This call can be
rejected by key . Activate a fake call by "Fake call mode\
Enable".
27 Call filter .............
Enable blacklist, all callers in the list will be automatically blocked.
Enable whitelist, only callers in the list can be connected.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when
holding your device near your ear while the loudspeaker
is in use.
ALCATEL 3001G
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1 Navigation key:
Menu/Confirm an option
2 Left softkey
3 Answer/Send call
Call log (Idle screen)
4 Vibrate alert
(press and hold)
5 Fn key
6 Right softkey
7 Switch on/
Switch off
End call
English - CJB2711ALAAN
(1) Contact your network operator to check service availability.
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32 Latin input mode .......
There are two text entry methods that can be used to write
messages:
- Normal: this mode allows you to type a text by choosing a letter or
a sequence of characters.
- Predictive with the Zi mode: This mode speeds up the writing of your
text.
Keypad inputting:
Fn key : Press once: Input a top-half character
Press twice: Lock the keyboard in top-half key
input mode, then press again to unlock top-half
character input mode
Space key :Press: input space
Fn+Space: switch input mode
Shift key : In abc (Multitapabc) input mode:
Press once: only switch one character from
minuscule to uppercase
Press twice: lock uppercase input mode
Press once: unlock the uppercase
In eZiabc (Smartabc) input mode:
Press once: to eZi Abc
Press twice: to eZi ABC
Del key : Press: delete one by one
Press and hold: delete one by one quickly
Safety and use .....................
We recommend that you read this chapter carefully before using your
mobile phone. The manufacturer disclaims any liability for damage,
which may result as a consequence of improper use or use contrary to
the instructions contained herein.
• TRAFFIC SAFETY:
Given that studies show that using a mobile phone while driving a
vehicle constitutes a real risk, even when the hands-free kit is used (car
kit, headset...), drivers are requested to refrain from using their mobile
phone when the vehicle is not parked. Check the laws and regulations
on the use of wireless mobile phones and their accessories in the areas
where you drive. Always obey them. The use of these devices may be
prohibited or restricted in certain areas.
When driving, do not use your mobile phone and headphone to listen
to music or to the radio. Using a headphone can be dangerous and
forbidden in some areas.
When switched on, your mobile phone emits electromagnetic waves
that can interfere with the vehicle’s electronic systems such as ABS anti-
lock brakes or airbags. To ensure that there is no problem:
- do not place your mobile phone on top of the dashboard or within
an airbag deployment area,
- check with your car dealer or the car manufacturer to make sure
that the car’s electronic devices are shielded from mobile phone RF
energy.
• CONDITIONS OF USE:
You are advised to switch off the mobile phone from time to time to
optimize its performance.
Remember to abide by local authority rules of mobile phone use on
aircrafts.
Operational Warnings: Obey all posted signs when using mobile devices
in public areas.
Follow Instructions to Avoid Interference Problems: Turn off your
mobile device in any location where posted notices instruct you to do
so. In an aircraft, turn off your mobile device whenever instructed to
do so by airline staff. If your mobile device offers an airplane mode or
similar feature, consult airline staff about using it in flight.
Switch the mobile phone off when you are in health care facilities, except
in designated areas. As with many other types of equipment now in regular
use, mobile phones can interfere with other electrical or electronic devices,
or equipment using radio frequency.
There are no express warranties, whether written, oral or implied, other
than this printed limited warranty or the mandatory warranty provided
by your jurisdiction. In no event shall TCT Mobile or any of its affiliates
be liable for incidental or consequential damages of any nature
whatsoever, including but not limited to commercial loss, to the full
extent those damages can be disclaimed by law. Some states do not
allow the exclusion or limitation of incidental or consequential damages,
or limitation of the duration of implied warranties, so the preceding
limitations or exclusions may not apply to you.
How to obtain Support: Contact the customer care center by calling
(877-702-3444) or going to www.alcatelonetouch.com. We have placed
many self-help tools that may help you to isolate the problem and
eliminate the need to send your wireless device in for service. In the
case that your wireless device is no longer covered by this limited
warranty due to time or condition we have other options that you may
utilize our out of warranty repair options.
To obtain hardware repairs or replacement within the terms of this
warranty, contact TCT Mobile to get an RMA number, include a copy of
the original proof of warranty coverage (e.g. original copy of the dated
bill of sale, invoice), the consumer’s return address, your wireless carrier’s
name, alternate daytime mobile phone number, and email address with a
complete problem description. Only ship the wireless device. Do not
ship the SIM card, memory cards, or any other accessories such as the
power adapter. You must properly package and ship the wireless device
to the repair center.
TCT Mobile is not responsible for wireless devices that do not arrive at
the service center. Upon receipt, the service center will verify the
warranty conditions, repair, and return your wireless device to the
address provided.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when holding
your device near your ear while the loudspeaker is in use.
Alcatel Mobile Phones
Limited Warranty ...............
TCT Mobile North America LTD warrants to the original retail
purchaser of this wireless device, that should this product or part
thereof during normal consumer usage and condition, be proven to be
defective in material or workmanship that results in product failure
within the first twelve (12) months from the date of purchase as shown
on your original sales receipt. Such defect(s) will be repaired or replaced
(with new or rebuilt parts) at the company’s option without charge for
parts or labor directly related to the defect(s).
Batteries, power adapters, and other accessories sold as in box items
are also warranted against defects and workmanship that results in
product failure within the first six (6) months period from the date of
purchase as shown on your original sales receipt. Such defect(s) will be
repaired or replaced (with new or rebuilt parts) and the company’s
option without charge for parts or labor directly related to the
defect(s).
The limited warranty for your wireless device will be voided if any of
the following conditions occur:
• Non-compliance with the instructions for use or installation, or with
technical and safety standards applicable in the geographical area where
your mobile phone is used;
• Connection to any equipment not supplied or not recommended by
TCT Mobile;
• Modification or repair performed by individuals not authorized by TCT
Mobile or its affiliates;
• Acts of god such as Inclement weather, lightning, power surges, fire,
humidity, infiltration of liquids or foods, chemical products, download
of files, crash, high voltage, corrosion, oxidation;
• Removal or altering of the wireless devices event labels or serial
numbers (IMEI);
• Damage from exposure to water or other liquids, moisture, humidity,
excessive temperatures or extreme environmental conditions, sand,
excess dust and any condition outside the operating guidelines;
• Defects in appearance, cosmetic, decorative or structural items such as
framing and non-operative parts.
As mobile devices offer a range of functions, they can be used in
positions other than against your ear. In such circumstances the
device will be compliant with the guidelines when used with headset
or usb data cable. If you are using another accessory ensure that
whatever product is used is free of any metal and that it positions the
mobile phone at least 10 mm away from the body.
• LICENCES
Obigo® is a registered trademark of Obigo AB.
microSD Logo is a trademark.
The Bluetooth word mark and logos are owned
by the Bluetooth SIG, Inc. and any use of such
marks by TCT Mobile Limited and its affiliates is
under license. Other trademarks and trade
names are those of their respective owners.
ALCATLE 3001G Bluetooth QD
ID B020475
eZiText™ and Zi™ are trademarks of Zi
Corporation and/or its Affiliates.
Facebook and the f Logo are trademarks of
Facebook, Inc., and are used under license.
Twitter and the T Logo are trademarks of
Twitter, Inc., and are used under license.
Switch the mobile phone off when you are near gas or flammable
liquids. Strictly obey all signs and instructions posted in a fuel depot, gas
station, or chemical plant, or in any potentially explosive atmosphere.
When the mobile phone is switched on, it should be kept at least 15 cm
from any medical device such as a pacemaker, a hearing aid or insulin
pump. In particular when using the mobile phone you should hold it
against the ear on the opposite side to the device, if any.
Read and follow the directions from the manufacturer of your
implantable medical device. If you have any questions about using your
mobile device with your implantable medical device, consult your
healthcare provider.
To avoid hearing impairment, answer the call before holding your mobile
phone to your ear. Also move the handset away from your ear while
using the “hands-free” option because the amplified volume might cause
hearing damage.
It is recommended to have proper supervision while small children use
your mobile phone.
When replacing the cover please note that your mobile phone may
contain substances that could create an allergic reaction.
Always handle your mobile phone with care and keep it in a clean and
dust-free place.
Do not allow your mobile phone to be exposed to adverse weather
or environmental conditions (moisture, humidity, rain, infiltration of
liquids, dust, sea air, etc.). The manufacturer’s recommended operating
temperature range is -10°C (14°F) to +55°C (131°F) (the max value
depends on device, materials and housing paint/texture).
Over 55°C (131°F) the legibility of the mobile phone’s display may be
impaired, though this is temporary and not serious.
Do not open or attempt to repair your mobile phone yourself.
Do not drop, throw or try to bend your mobile phone.
Do not use the mobile phone if the glass made screen, is damaged,
cracked or broken to avoid any injury.
Do not paint it.
Use only batteries, battery chargers, and accessories which are
recommended by TCT Mobile Limited and its affiliates and are
compatible with your mobile phone model.TCT Mobile Limited and
its affiliates disclaim any liability for damage caused by the use of other
chargers or batteries.
Your mobile phone should not be disposed of in a municipal waste.
Please check local regulations for disposal of electronic products.
Remember to make back-up copies or keep a written record of all
important information stored in your mobile phone.
Troubleshooting ...............
Before contacting the service center, you are advised to follow the
instructions below:
You are advised to fully charge ( • ) the battery for optimal
operation.
Avoid storing large amounts of data in your phone as this may affect •
its performance.
Use User Data Format to perform phone formatting, (to reset •
User Data format, hold down # while simultaneously pressing
the power on/off key). ALL User phone data: contacts, photos,
messages and files, downloaded applications like MRE games will be
lost permanently.
and carry out the following checks:
My phone is frozen or cannot switch on
Check the battery contacts, remove and reinstall your battery, then •
turn your phone on
Check the battery power level, charge for at least 20 minutes•
If it still does not work, please use User Data Format to reset •
the phone
My phone has not responded for several minutes
Restart your phone by pressing and holding the• key
Remove the battery and re-insert it, then restart the phone•
If it still does not work, please use User Data Format to reset •
the phone
My phone turns off by itself
Check whether your phone is locked when not in use, and make sure •
you don't accidentally turn off your phone when locking it by pressing
the power key.
Check the battery charge level•
If it still does not work, please use User Data Format to reset •
the phone
Some people may suffer epileptic seizures or blackouts when exposed
to flashing lights, or when playing video games. These seizures or
blackouts may occur even if a person never had a previous seizure or
blackout. If you have experienced seizures or blackouts, or if you have
a family history of such occurrences, please consult your doctor before
playing video games on your mobile phone or enabling a flashing-lights
feature on your mobile phone. Parents should monitor their children’s
use of video games or other features that incorporate flashing lights
on the mobile phones. All persons should discontinue use and consult
a doctor if any of the following symptoms occur: convulsion, eye
or muscle twitching, loss of awareness, involuntary movements, or
disorientation. To limit the likelihood of such symptoms, please take the
following safety precautions:
- Play at the farthest distance possible from the screen.
When you play games on your mobile phone, you may experience
occasional discomfort in your hands, arms, shoulders, neck, or other parts
of your body. Follow these instructions to avoid problems such as tendinitis,
carpal tunnel syndrome, or other musculoskeletal disorders:
- Take a minimum of a 15-minute break every hour of game playing.
- If your hands, wrists, or arms become tired or sore while playing, stop
and rest for several hours before playing again.
- If you continue to have sore hands, wrists, or arms during or after
playing, stop the game and see a doctor.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when
holding your device near your ear while the loudspeaker is in use.
• PRIVACY:
Please note that you must respect the laws and regulations in force in
your jurisdiction or other jurisdiction(s) where you will use your
mobile phone regarding taking photographs and recording sounds with
your mobile phone. Pursuant to such laws and regulations, it may be
strictly forbidden to take photographs and/or to record the voices of
other people or any of their personal attributes, and reproduce or
distribute them, as this may be considered to be an invasion of privacy.
It is the user’s sole responsibility to ensure that prior authorization be
obtained, if necessary, in order to record private or confidential
conversations or take a photograph of another person; the
manufacturer, the seller or vendor of your mobile phone (including the
operator) disclaim any liability which may result from the improper use
of the mobile phone.
My phone cannot charge properly
Make sure you are using an ALCATEL ONE TOUCH battery and •
the charger from the box
Make sure your battery is inserted properly and clean the battery •
contact if it’s dirty. It must be inserted before plugging in the
charger
Make sure that your battery is not completely discharged; if the •
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
Make sure charging is carried out under normal conditions •
(0°C (32°F) to + 40°C (104°F))
When abroad, check that the voltage input is compatible•
My phone cannot connect to a network or “No service” is
displayed
Try connecting in another location•
Verify the network coverage with your operator•
Check with your operator that your SIM card is valid•
Try selecting the available network(s) manually •
Try connecting at a later time if the network is overloaded•
My phone cannot connect to the Internet
Check that the IMEI number (press *#06#) is the same as the one •
printed on your warranty card or box
Make sure that the internet access service of your SIM card is •
available
Check your phone's Internet connecting settings•
Make sure you are in a place with network coverage•
Try connecting at a later time or another location•
Invalid SIM card
Make sure the SIM card has been correctly inserted •
Make sure the chip on your SIM card is not damaged or scratched•
Make sure the service of your SIM card is available•
• BATTERY AND ACCESSORIES:
Before removing the battery from your mobile phone, please make
sure that the mobile phone is switched off.
Observe the following precautions for battery use:
- Do not attempt to open the battery (due to the risk of toxic fumes
and burns).
- Do not puncture, disassemble or cause a short-circuit in a battery,
- Do not burn or dispose of a used battery in the garbage or store it
at temperatures above 60°C (140°F).
Batteries must be disposed of in accordance with locally applicable
environmental regulations. Only use the battery for the purpose for
which it was designed. Never use damaged batteries or those not
recommended by TCT Mobile Limited and/or its affiliates.
This symbol on your mobile phone, the battery and the
accessories means that these products must be taken
to collection points at the end of their life:
- Municipal waste disposal centers with specific bins for
these items of equipment
- Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of in
the environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge. All products with
this sign must be brought to these collection points.
In non European Union jurisdictions:
Items of equipment with this symbol are not be thrown into ordinary
bins if your jurisdiction or your region has suitable recycling and
collection facilities; instead they are to be taken to collection points
for them to be recycled.
In the United States you may learn more about CTIA’s Recycling
Program at www.recyclewirelessphones.com
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY
AN INCORRECT TYPE. DISPOSE OF USED BATTERIES
ACCORDING TO THE INSTRUCTIONS
• CHARGERS
Home A.C./ Travel chargers will operate within the temperature range
of: 0°C (32°F) to 40°C (104°F).
The chargers designed for your mobile phone meet with the standard
for safety of information technology equipment and office equipment
use. Due to different applicable electrical specifications, a charger you
purchased in one jurisdiction may not work in another jurisdiction.
They should be used for this purpose only.
Unable to make outgoing calls
Make sure you have dialed a valid number and press the send key•
For international calls, check the country and area codes•
Make sure your phone is connected to a network, and the network •
is not overloaded or unavailable
Check your subscription status with your operator (credit, SIM •
card valid, etc.)
Make sure you have not barred outgoing calls•
Make sure that your phone is not in flight mode•
Unable to receive incoming calls
Make sure your phone is switched on and connected to a network •
(check for overloaded or unavailable network)
Check your subscription status with your operator (credit, SIM •
card valid, etc.)
Make sure you have not forwarded incoming calls •
Make sure that you have not barred certain calls•
Make sure that your phone is not in flight mode•
The caller’s name/number does not appear when a call is
received
Check that you have subscribed to this service with your operator•
Your caller has concealed his/her name or number•
I cannot find my contacts
Make sure your SIM card is not broken•
Make sure your SIM card is inserted properly•
Import all contacts stored in SIM card to phone•
The sound quality of the calls is poor
You can adjust the volume during a call by pressing the navigation •
key
Check the network strength •
Make sure that the receiver, connector or speaker on your phone •
is clean
Characteristics of power supply (depending on the country):
Travel charger: Input: 100-240 V, 50/60 Hz, 130/150 mA
Output: 5 V, 550 mA
Battery: Lithium 650 mAh
• RADIO WAVES:
THIS MOBILE PHONE MEETS THE GOVERNMENT’S
REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.
Your mobile phone is a radio transmitter and receiver. It is designed
and manufactured not to exceed the emission limits for exposure to
radio-frequency (RF) energy. These limits are part of comprehensive
guidelines and establish permitted levels of RF energy for the general
population. The guidelines are based on standards that were developed
by independent scientific organizations through periodic and thorough
evaluation of scientific studies. These guidelines include a substantial
safety margin designed to ensure the safety of all persons, regardless of
age and health.
The exposure standard for mobile phones employs a unit of measurement
known as the Specific Absorption Rate, or SAR. The SAR limit set by
public authorities such as the Federal Communications Commission of
the US Government (FCC), or by Industry Canada, is 1.6 W/kg averaged
over 1 gram of body tissue. Tests for SAR are conducted using standard
operating positions with the mobile phone transmitting at its highest
certified power level in all tested frequency bands.
Although the SAR is determined at the highest certified power level, the
actual SAR level of the mobile phone while operating can be well below
the maximum value. This is because the mobile phone is designed to
operate at multiple power levels so as to use only the power required
to reach the network. In general, the closer you are to a wireless base
station antenna, the lower the power output of the mobile phone.
Before a mobile phone model is available for sale to the public,
compliance with national regulations and standards must be shown.
The highest SAR value for this model mobile phone when tested is 0.84
W/Kg for use at the ear and 0.98 W/Kg for use close to the body.
While there may be differences between the SAR levels of various
cellphones and at various positions, they all meet the government
requirement for RF exposure. For body-worn operation, the
cellphone meets FCC RF exposure guidelines provided that it is
used with a non-metallic accessory which positions the mobile
phone at least 10 mm away from the body. Use of other accessories
may not ensure compliance with FCC RF exposure guidelines.
Additional information on SAR can be found on the Cellular
Telecommunications & Internet Association (CTIA) Web site: http://
www.phonefacts.net
I am unable to use the features described in the manual
Check with your operator to make sure that your subscription •
includes this service
Make sure this feature does not require an ALCATEL ONE TOUCH •
accessory
When I select a number from my contacts, the number
cannot be dialed
Make sure that you have correctly recorded the number in your •
file
Make sure that you have selected the country prefix when calling •
a foreign country
I am unable to add a contact in my contacts
Make sure that your SIM card contacts are not full; delete some •
files or save the files in the phone contacts (i.e. your professional or
personal directories)
My callers are unable to leave messages on my voicemail
Contact your network operator to check service availability•
I cannot access my voicemail
Make sure your operator’s voicemail number is correctly entered in •
"Messages\Alerts\Voicemail"
Try later if the network is busy•
I am unable to send and receive MMS
Check your phone memory availability as it might be full•
Contact your network operator to check service availability and •
check MMS parameters
Verify the server center number or your MMS profile with your •
operator
The server center may be swamped, try again later•
The World Health Organization (WHO) considers that present
scientific information does not indicate the need for any special
precautions for use of mobile phones. If individuals are concerned, they
might choose to limit their own or their children’s RF exposure by
limiting the length of calls, or using “hands-free” devices to keep mobile
phones away from the head and body. (fact sheet n°193). Additional
WHO information about electromagnetic fields and public health are
available on the following website: http://www.who.int/peh-emf.
Note: This equipment has been tested and found to comply with the
limits for a Class B digital device pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
- Consult the dealer or an experienced radio/ TV technician for help.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment.
For the receiver devices associated with the operation of a licensed
radio service (e.g. FM broadcast), they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the condition that this device does not cause harmful
interference.
For other devices, they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
(1) this device may not cause harmful interference
(2) this device must accept any interference received, including
interference that may cause undesired operation.
Your mobile phone is equipped with a built-in antenna. For optimal
operation, you should avoid touching it or degrading it.
28 Games .................
Your phone includes a game. Select “Game settings”, it allows
you to manage settings, in which you may set background audio and
vibrate alert.
29 Services ...............
Contact your network operator to check service availability.
30 Facebook
(1)..........
Facebook is a social utility that connects people with friends and
others who work, study and live around them. It provides a number
of features with which users interact, such as Wall, Pokes, etc.
To open an account online, please go to: http://m.facebook.com/.
31 Twitter
(1) .............
Twitter is a social networking and microblogging service that has
gained notability and popularity worldwide. This feature enables
phone users to exchange news updates and ideas with a community
in the form of messages or posts. Posts are displayed on the
author's profile page and delivered to the author's subscribers or
followers.
To open an account online, please go to: http://m.twitter.com/.
The flickering icon is displayed on my standby screen
You have saved too many short messages on your SIM card; delete •
some of them or archive them in the phone memory
SIM card PIN locked
Contact your network operator to obtain the PUK code (Personal •
Unblocking Key)
I am unable to connect my phone to my computer
Make sure that you’re using the right cable from the box•
I am unable to download new files
Make sure there is sufficient phone memory for your download•
Select the microSD card as the location to store downloaded files•
Check your subscription status with your operator•
The phone cannot be detected by others via Bluetooth
Make sure that Bluetooth is turned on and your phone is visible •
to other users
Make sure that the two phones are within Bluetooth’s detection •
range
How to make your battery last longer
Make sure you follow the complete charge time (minimum 3 hours)•
After a partial charge, the battery level indicator may not be exact. •
Wait for at least 20 minutes after removing the charger to obtain
an exact indication
Switch on the backlight upon request•
Deactivate Bluetooth when not in use•
ALCATEL is a trademark of Alcatel-Lucent
and is used under license by
TCT Mobile Limited.
All rights reserved © Copyright 2013
TCT Mobile Limited.
TCT Mobile Limited reserves the right to alter
material or technical specification without prior
notice.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when
holding your device near your ear while the loudspeaker
is in use.
(1) You need to download the application to your phone for the first time.
May cause additional network charges for data flow to download this
application.
General information .......
• Website: www.alcatelonetouch.com
• Hot Line Number: In the United States, call 877-702-3444 for
technical support.
On our Internet site, you will find our FAQ (Frequently Asked
Questions) section. You can also contact us by e-mail to ask any
questions you may have.
An electronic version of this user guide is available in English and other
languages according to availability on our server: www.alcatelonetouch.
com
Your mobile phone is a transceiver that operates on GSM networks
with 850/900/1800/1900 MHz bands.
Protection against theft (1)
Your mobile phone is identified by an IMEI (mobile phone serial
number) shown on the packaging label and in the product’s memory.
We recommend that you note the number the first time you use
your mobile phone by entering *#06# and keep it in a safe place. It
may be requested by the police or your operator if your mobile
phone is stolen.
Disclaimer
There may be certain differences between the user manual description
and the mobile phone’s operation, depending on the software release
of your mobile phone or specific operator services.
TCT Mobile shall not be held legally responsible for such differences,
if any, nor for their potential consequences, which responsibility shall
be borne by the operator exclusively.
(1) Contact your network operator to check service availability.
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