TCT Mobile 405 GSM dual band mobile phone User Manual IP4740 ALCATEL 3035A QG Eng USA 02 130916 indd

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Document Description	User Manual
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Date Submitted	2013-09-24 00:00:00
Date Available	2013-09-24 00:00:00
Creation Date	2013-09-16 11:48:30
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Document Title	IP4740_ALCATEL 3035A_QG_Eng_USA_02_130916.indd
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ALCATEL
3035A
Your mobile .............
Quick Start Guide
For more information about how to use the phone, please go
to www.alcatelonetouch.com to download complete user
manual (English version only). Also on our website you can
find helpful FAQs, realize software upgrade, etc. (English
version only).
www.sar-tick.com
This product meets applicable national
SAR limits of 1.6 W/kg. The specific
maximum SAR values can be found in the
RADIOWAVES section of this user guide.
When carrying the product or using it
while worn on your body, either use an
approved accessory such as a holster or
otherwise maintain a distance of 10 mm
from the body to ensure compliance with
RF exposure requirements. Note that the
product may be transmitting even if you
are not making a phone call.
Menu key
Back key
Home key
Camera
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at
high volume levels for long periods. Exercise caution
when holding your device near your ear while the
loudspeaker is in use.
Power key
English - CJB27H0ALAAA
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1.1
Keys
Radio is on.
Menu key
- Options menu
(1)
Wap alerts .
Home key
- Return to the Home screen
Roaming.
Back key
- Return to previous menu
EDGE connection status (Activated).
EDGE connecting.
Power key
- Lock the screen (press)
- Turn your screen on/off (press)
- Power on/off (press and hold)
- Mute an incoming call
1.2
Main screen icons
Sending a MMS.
MMS receiving.
Silence mode: your phone does not ring, beep or
vibrate with the exception of the alarm.
SMS unread.
(1)
MMS unread.
Battery charge level
Flight mode.
Vibrate alert: your phone vibrates, but does not ring
or beep.
microSD card inserted.
Bluetooth status (Activated).
Headset connected.
Screen locked.
Call forwarding activated: your calls are forwarded.
Alarm or appointments programed.
Level of network reception.
Voicemail message arrived.
Missed calls.
(1)
The icons and illustrations in this guide are provided for information
purposes only.
(1)
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Depending on your network operator.
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2
2.1
Getting started ........
Place the SIM card with the chip facing downwards and slide it
into its housing. Make sure that it is correctly inserted. To
remove the card, press it and slide it out.
Charging the battery (1)
Set-up
Removing and installing the back cover
Removing and installing the battery
Connect the battery charger to your phone and outlet
respectively.
• The charging may take about 20 minutes to start if the
battery is flat.
• Be careful not to force the plug into the socket.
• Make sure the battery is correctly inserted before
connecting the charger.
• The outlet must be near to the phone and easily
accessible (avoid electric extension cables).
• When using your telephone for the first time, charge the
battery fully (approximately 3 hours). You are advised to
fully charge the battery (
).
• To reduce power consumption and energy waste, when
battery is fully charged, disconnect your charger from the
plug; switch off Bluetooth when not in use, etc.
Inserting and removing the SIM card
The charge is complete when the animation stops.
(1)
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Depending on your country.
2013-9-16 11:44:32
2.2
2.3
key until the phone powers on.
4.1
Power off your phone
Hold down the
2.4
Power on your phone
Hold down the
Using the touchscreen
4.2
To access an application, touch it with your
finger.
Drag
Place your finger on the screen to drag the object
to the destination.
Scroll
Slide the screen to scroll up and down the
applications, images, web pages... at your
convenience.
Making a call ............
Adding a contact
You can add a new contact by touching
5.1
Messaging ...........
Create message
From the main menu select "Messaging" or touch
from
tool bar to create text/multimedia message. You can type a
message and you can also modify a predefined message or
customize your message by adding pictures, photos, sounds,
titles, etc (only available while editing a MMS). You can view
your messages with chat mode in chronological order.
Touch
on the tool bar to place a call. If you make a
mistake, you can delete the incorrect digits by pressing
To hang up the call, press the
Consulting your Contacts
To access the Contacts, touch
from tool bar to enter the main
from tool bar.
menu, and select "Contacts" or touch
key until the phone powers off.
Touch
Contacts .............
key.
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Specific letters (accent) will increase the size of the
SMS, this may cause multiple SMS to be sent to
your recipient.
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6
Apps ..................
(1)
Apps is an online software store, where you can download
and install applications and games to your phone. All
downloaded files can be found in "Apps Mgr" that can be
accessed from main menu.
Wi-Fi ...................
To access this function, tap
select
to enter the main menu, and
Facebook ..........
(1)
Facebook is a social utility that connects people with friends
and others who work, study and live around them. It provides a
number of features with which users interact, such as Wall, etc.
To open an account online, please go to: http://m.facebook.com
(1)
Depending on your network operator.
Fake call ...........
10
Camera ............
11
Images ..............
Protect yourself from annoying situations with the "Fake
call". In this menu, you can choose “Set caller name", "Set
active time", "Ringtone" etc.
Your mobile phone is fitted with a camera for taking photos
and shooting videos that you can use in different ways:
• store them in your “My files\My images”.
• send them directly by MMS or Bluetooth.
• customize your main screen.
• select them as incoming call image to a contact in your
directory.
A library links to the images in “My images” in phone to be
shown in list, slide, set as Wallpaper, Power on/off display, and
contact image or sent by MMS, Bluetooth.
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12
Music ................
Access this feature from the main menu by selecting “Music”.
You will have full flexibility of managing music both on your
mobile and memory card.
13
Video ................
14
FM radio ..........
“My videos” album contains video clips recorded, received
or downloaded.
Settings ............
17
Call log ..............
From the main menu, select the menu icon
and select the
function of your choice in order to customize your telephone:
Phone settings, Call settings, Call filter, Network,
Connectivity, Security, Regulatory & Safety and Restore
default.
17.1 Access
You may access this function from the main menu “Call log”.
Your phone is equipped with a radio (1) with RDS (2) functionality.
You can use the application as a traditional radio with saved
channels or with parallel visual information related to the radio
program on the display if you tune to stations that offer Visual
Radio service. You can listen to it while running other
applications.
15
16
Missed calls/ Rejected calls
(Red)
Outgoing calls (Redial)
Answered calls
Recorder. .........
(Blue)
Accessing “Recorder” from the main menu allows you to make
voice or sound recordings.
(1)
(2)
The quality of the radio depends on the coverage of the radio station
in that particular area.
Depending on your network operator and market.
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18
Calendar ..........
Once you enter this menu from the main menu, there is a
monthly-view calendar for you to keep track of important
meetings, appointments, etc. Days with events entered will be
marked.
Voice alarm
You can record a reminder using your voice at the date/time
you choose!
22
My files ..............
You will have access to all audio and visual files stored in
phone or memory card in My files. You can access a number
of items with this option: Phone, SD Card and Memory
status.
Installing and removing the memory card:
19
Tasks ................
20
Notes .................
You can create a note in text format by accessing “Notes”
from the main menu.
To release the microSD card holder, slide it in the direction
of the arrow and lift it. Then insert the microSD card with the
golden contact downward. Finally, turn down the microSD
holder and slide it in the opposite direction to lock it.
21
Calculator .........
23
Enables you to easily manage and track the progress of a task
with priorities. All the tasks will be sorted by due date.
Enter a number, select the type of operation to be performed,
and enter the second number, then press “=” to display the
result.
Converter .........
You can use the Weight and Length conversion by selecting the unit
you wish to convert via
, then touch to input the digits. Finally
confirm with “OK”.
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24
Stopwatch ........
The stopwatch is a simple application for measuring time with
the possibility to register several results and suspend/resume
measurement.
25
Ebook ...............
26
Alarm ...............
A bookshelf contains the electronic books (.txt file only). While
reading the book, you may add bookmarks, or reach the text by
searching words, phrases.
Your mobile phone has a built-in alarm clock with a snooze
feature.
27
World clock .....
The World clock shows current local time and the time zone
in different cities.
28
WAP ..............
29
Bluetooth® ........
(1)
Access Wap options: Homepage, Bookmarks, Recent
pages, Go to URL, Settings etc.
Access this feature by pressing
then selecting “Bluetooth”.
30
to enter the main menu,
Services .............
Contact your network operator to check service availability.
31
Profiles ..............
With this menu, you may personalize ringtones for different
events and environments.
(1)
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You can stop loading webpage by touching
16
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32
Twitter ............
(1)
Twitter is a social networking and microblogging service that
has gained notability and popularity worldwide. This feature
enables phone users to exchange news updates and ideas with
a community in the form of messages or posts. Posts are
displayed on the author's profile page and delivered to the
author's subscribers or followers.
To open an account online, please go to: http://m.twitter.com
33
Y! Weather .....
(1)
Making the most
of your mobile .......
PC suite
You can download software upgrade for free from the
website. The PC suite includes:
• Backup/restore
You can backup the important data in your mobile and restore
them when needed.
• GPRS modem
Use your mobile phone to connect PC to the internet.
• Multimedia Personalization
You can view the latest weather forecasts from Yahoo!
34
35
Customize your mobile with images, animations and melodies.
• Messages
Games .............
You can compose SMS/MMS easily on your PC and transfer
them to your phone.
(1)
Enables you to download favorite games to your phone.
Supported Operating Systems
Windows XP/Vista/Windows 7.
Mobile Upgrade
Using Mobile Upgrade tool you can update your phone’s
software from your PC.
Download Mobile Upgrade from ALCATEL website (www.
alcatelonetouch.com) and install it on your PC. Launch the
tool and update your phone by following the step by step
instructions (refer to the User Guide provided together with
the tool).
Your phone’s software will now have the latest software.
(1)
Depending on your network operator. You need to download the
application to your phone for the first time. Some data charges may
apply during the downloading.
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All personal information will be permanently lost
following the update process. We recommend you
backup your personal data using PC Suite before
upgrading.
Webcam (1)
You can use your phone as a webcam for instant messaging on
your PC.
• Connect your phone to PC via USB cable.
• Go to "My computer" folder on your PC and find USB video
device.
36
Latin input mode
To write messages, there are two writing methods:
• Normal: this mode allows you to type a text by choosing a
letter or a sequence of characters associated with a key.
• Predictive with the eZi mode: this mode speeds up the
writing of your text.
(1)
The using of webcam may vary according to the operating system of
your PC.
Safety and use.....................
We recommend that you read this chapter carefully before using your
mobile phone. The manufacturer disclaims any liability for damage,
which may result as a consequence of improper use or use contrary
to the instructions contained herein.
• TRAFFIC SAFETY:
Given that studies show that using a mobile phone while driving a
vehicle constitutes a real risk, even when the hands-free kit is used
(car kit, headset...), drivers are requested to refrain from using
their mobile phone when the vehicle is not parked. Check the laws
and regulations on the use of wireless mobile phones and their
accessories in the areas where you drive. Always obey them. The use
of these devices may be prohibited or restricted in certain areas.
When driving, do not use your mobile phone and headphone to
listen to music or to the radio. Using a headphone can be dangerous
and forbidden in some areas.
When switched on, your mobile phone emits electromagnetic waves
that can interfere with the vehicle’s electronic systems such as ABS
anti-lock brakes or airbags. To ensure that there is no problem:
- do not place your mobile phone on top of the dashboard or
within an airbag deployment area,
- check with your car dealer or the car manufacturer to make
sure that the car’s electronic devices are shielded from mobile
phone RF energy.
• CONDITIONS OF USE:
You are advised to switch off the mobile phone from time to time to
optimize its performance.
Remember to abide by local authority rules of mobile phone use
on aircrafts.
Operational Warnings: Obey all posted signs when using mobile
devices in public areas.
Follow Instructions to Avoid Interference Problems: Turn off your
mobile device in any location where posted notices instruct you to
do so. In an aircraft, turn off your mobile device whenever instructed
to do so by airline staff. If your mobile device offers an airplane mode
or similar feature, consult airline staff about using it in flight.
Switch the mobile phone off when you are in health care facilities,
except in designated areas. As with many other types of equipment
now in regular use, mobile phones can interfere with other electrical or
electronic devices, or equipment using radio frequency.
Switch the mobile phone off when you are near gas or flammable
liquids. Strictly obey all signs and instructions posted in a fuel
depot, gas station, or chemical plant, or in any potentially explosive
atmosphere.
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When the mobile phone is switched on, it should be kept at least 15
cm from any medical device such as a pacemaker, a hearing aid or
insulin pump. In particular when using the mobile phone you should
hold it against the ear on the opposite side to the device, if any.
Read and follow the directions from the manufacturer of your
implantable medical device. If you have any questions about using
your mobile device with your implantable medical device, consult
your healthcare provider.
To avoid hearing impairment, answer the call before holding your
mobile phone to your ear. Also move the handset away from your
ear while using the “hands-free” option because the amplified volume
might cause hearing damage.
It is recommended to have proper supervision while small children use
your mobile phone.
When replacing the cover please note that your mobile phone may
contain substances that could create an allergic reaction.
Always handle your mobile phone with care and keep it in a clean
and dust-free place.
Do not allow your mobile phone to be exposed to adverse weather
or environmental conditions (moisture, humidity, rain, infiltration
of liquids, dust, sea air, etc.). The manufacturer’s recommended
operating temperature range is -10°C (14°F) to +55°C (131°F) (the
max value depends on device, materials and housing paint/texture).
Over 55°C (131°F) the legibility of the mobile phone’s display may be
impaired, though this is temporary and not serious.
Do not open or attempt to repair your mobile phone yourself.
Do not drop, throw or try to bend your mobile phone.
Do not use the mobile phone if the glass made screen, is damaged,
cracked or broken to avoid any injury.
Do not paint it.
Use only batteries, battery chargers, and accessories which are
recommended by TCT Mobile Limited and its affiliates and are
compatible with your mobile phone model.TCT Mobile Limited and
its affiliates disclaim any liability for damage caused by the use of
other chargers or batteries.
Your mobile phone should not be disposed of in a municipal waste.
Please check local regulations for disposal of electronic products.
Remember to make back-up copies or keep a written record of all
important information stored in your mobile phone.
Some people may suffer epileptic seizures or blackouts when
exposed to flashing lights, or when playing video games. These
seizures or blackouts may occur even if a person never had a
previous seizure or blackout. If you have experienced seizures or
blackouts, or if you have a family history of such occurrences, please
consult your doctor before playing video games on your mobile
phone or enabling a flashing-lights feature on your mobile phone.
Parents should monitor their children’s use of video games or other
features that incorporate flashing lights on the mobile phones. All
persons should discontinue use and consult a doctor if any of the
following symptoms occur: convulsion, eye or muscle twitching,
loss of awareness, involuntary movements, or disorientation. To
limit the likelihood of such symptoms, please take the following
safety precautions:
- Play at the farthest distance possible from the screen.
When you play games on your mobile phone, you may experience
occasional discomfort in your hands, arms, shoulders, neck, or other
parts of your body. Follow these instructions to avoid problems such as
tendinitis, carpal tunnel syndrome, or other musculoskeletal disorders:
- Take a minimum of a 15-minute break every hour of game playing.
- If your hands, wrists, or arms become tired or sore while
playing, stop and rest for several hours before playing again.
- If you continue to have sore hands, wrists, or arms during or after
playing, stop the game and see a doctor.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when
holding your device near your ear while the loudspeaker
is in use.
• PRIVACY:
Please note that you must respect the laws and regulations in force
in your jurisdiction or other jurisdiction(s) where you will use your
mobile phone regarding taking photographs and recording sounds
with your mobile phone. Pursuant to such laws and regulations, it
may be strictly forbidden to take photographs and/or to record
the voices of other people or any of their personal attributes, and
reproduce or distribute them, as this may be considered to be an
invasion of privacy.
It is the user’s sole responsibility to ensure that prior authorization
be obtained, if necessary, in order to record private or confidential
conversations or take a photograph of another person; the
manufacturer, the seller or vendor of your mobile phone (including
the operator) disclaim any liability which may result from the
improper use of the mobile phone.
• BATTERY AND ACCESSORIES:
Before removing the battery from your mobile phone, please make
sure that the mobile phone is switched off.
Observe the following precautions for battery use:
- Do not attempt to open the battery (due to the risk of toxic fumes
and burns).
- Do not puncture, disassemble or cause a short-circuit in a battery,
- Do not burn or dispose of a used battery in the garbage or store
it at temperatures above 60°C (140°F).
Batteries must be disposed of in accordance with locally applicable
environmental regulations. Only use the battery for the purpose for
21
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which it was designed. Never use damaged batteries or those not
recommended by TCT Mobile Limited and/or its affiliates.
This symbol on your mobile phone, the battery and the
accessories means that these products must be taken to
collection points at the end of their life:
- Municipal waste disposal centers with specific bins for
these items of equipment
- Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of
in the environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge. All products
with this sign must be brought to these collection points.
In non European Union jurisdictions:
Items of equipment with this symbol are not be thrown into ordinary
bins if your jurisdiction or your region has suitable recycling and
collection facilities; instead they are to be taken to collection points
for them to be recycled.
In the United States you may learn more about CTIA’s Recycling
Program at www.recyclewirelessphones.com
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED
BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES
ACCORDING TO THE INSTRUCTIONS
• CHARGERS
Home A.C./ Travel chargers will operate within the temperature
range of: 0°C (32°F) to 40°C (104°F).
The chargers designed for your mobile phone meet with the
standard for safety of information technology equipment and office
equipment use. Due to different applicable electrical specifications, a
charger you purchased in one jurisdiction may not work in another
jurisdiction. They should be used for this purpose only.
Characteristics of power supply (depending on the country):
Travel charger: Input: 100-240 V, 50/60 Hz, 150 mAh
Output: 5 V, 550 mA
Battery:
Lithium 650 mAh
• RADIO WAVES:
THIS MOBILE PHONE MEETS THE GOVERNMENT’S
REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.
Your mobile phone is a radio transmitter and receiver. It is designed
and manufactured not to exceed the emission limits for exposure to
radio-frequency (RF) energy. These limits are part of comprehensive
guidelines and establish permitted levels of RF energy for the
general population. The guidelines are based on standards that were
developed by independent scientific organizations through periodic
and thorough evaluation of scientific studies. These guidelines
include a substantial safety margin designed to ensure the safety of
all persons, regardless of age and health.
The exposure standard for mobile phones employs a unit of
measurement known as the Specific Absorption Rate, or SAR.
The SAR limit set by public authorities such as the Federal
Communications Commission of the US Government (FCC), or by
Industry Canada, is 1.6 W/kg averaged over 1 gram of body tissue.
Tests for SAR are conducted using standard operating positions with
the mobile phone transmitting at its highest certified power level in
all tested frequency bands.
Although the SAR is determined at the highest certified power level, the
actual SAR level of the mobile phone while operating can be well below
the maximum value. This is because the mobile phone is designed to
operate at multiple power levels so as to use only the power required
to reach the network. In general, the closer you are to a wireless
base station antenna, the lower the power output of the mobile
phone. Before a mobile phone model is available for sale to the public,
compliance with national regulations and standards must be shown.
The highest SAR value for this model mobile phone when tested is
1.16 W/Kg for use at the ear and 1.05 W/Kg for use close to the body.
While there may be differences between the SAR levels of
various mobile phones and at various positions, they all meet
the government requirement for RF exposure. For body-worn
operation, the mobile phone meets FCC RF exposure guidelines
provided that it is used with a non-metallic accessory with the
handset at least 10 mm from the body. Use of other accessories
may not ensure compliance with FCC RF exposure guidelines.
Additional information on SAR can be found on the Cellular
Telecommunications & Internet Association (CTIA) Web site: http://
www.phonefacts.net
The World Health Organization (WHO) considers that present
scientific information does not indicate the need for any special
precautions for use of mobile phones. If individuals are concerned,
they might choose to limit their own or their children’s RF exposure
by limiting the length of calls, or using “hands-free” devices to keep
mobile phones away from the head and body. (fact sheet n°193).
Additional WHO information about electromagnetic fields and
public health are available on the following website: http://www.
who.int/peh-emf.
Note: This equipment has been tested and found to comply with the
limits for a Class B digital device pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of
the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
23
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- Consult the dealer or an experienced radio/ TV technician for help.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to
operate the equipment.
For the receiver devices associated with the operation of a
licensed radio service (e.g. FM broadcast), they bear the following
statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the condition that this device does not cause harmful
interference.
For other devices, they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
(1) this device may not cause harmful interference
(2) this device must accept any interference received, including
interference that may cause undesired operation.
Your mobile phone is equipped with a built-in antenna. For optimal
operation, you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used in
positions other than against your ear. In such circumstances the
device will be compliant with the guidelines when used with headset
or usb data cable. If you are using another accessory ensure that
whatever product is used is free of any metal and that it positions
the mobile phone at least 10 mm away from the body.
• LICENCES
Obigo®
is a registered trademark of Obigo AB.
microSD Logo is a trademark.
The Bluetooth word mark and logos are owned
by the Bluetooth SIG, Inc. and any use of such
marks by TCT Mobile Limited and its affiliates
is under license. Other trademarks and trade
names are those of their respective owners.
ALCATEL 3035A Bluetooth QD
ID B021548
eZiText™ and Zi™ are trademarks of Zi
Corporation and/or its Affiliates.
Facebook and the f Logo are trademarks of
Facebook, Inc., and are used under license.
Twitter and the T Logo are trademarks of
Twitter, Inc., and are used under license.
The Wi-Fi Logo is a certification mark of the
Wi-Fi Alliance.
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Hearing Aid Compatibility
Your mobile phone is rated: «For Hearing Aid», to assist hearing
device users in finding mobile phones that may be compatible with
their hearing devices.
This device is HAC M3 compatible. Reference ANSI C63.19-2007
For more information please visit our website http://www.
alcatelonetouch.com
FCC ID: RAD405
General information .......
Website: www.alcatelonetouch.com
Facebook: http://www.facebook.com/alcatelonetouchusa
Twitter: http://www.twitter.com/alcatel1touch
Hot Line Number: In the United States, call 877-702-3444 for
technical support.
On our Internet site, you will find our FAQ (Frequently Asked
Questions) section. You can also contact us by e-mail to ask any
questions you may have.
An electronic version of this user guide is available in English and other
languages according to availability on our server: www.alcatelonetouch.com
•
•
•
•
Your telephone is a transceiver that operates on GSM
networks with 850 and 1900 MHz bands.
Protection against theft (1)
Your mobile phone is identified by an IMEI (mobile phone serial
number) shown on the packaging label and in the product’s memory.
We recommend that you note the number the first time you use
your mobile phone by entering *#06# and keep it in a safe place.
It may be requested by the police or your operator if your mobile
phone is stolen.
Disclaimer
There may be certain differences between the user manual description
and the mobile phone’s operation, depending on the software release
of your mobile phone or specific operator services.
TCT Mobile shall not be held legally responsible for such differences,
if any, nor for their potential consequences, which responsibility shall
be borne by the operator exclusively.
(1)
TCT Mobile (US), Inc.
Warranty ............................
TCT Mobile (US), Inc. warrants to the original retail purchaser of this
wireless device that should this product or part thereof during normal
consumer usage and condition be proven to be defective in material
or workmanship that results in product failure within the first twelve
(12) months from the date of purchase as shown on your original sales
receipt from an authorized sales agent. Such defect(s) will be repaired
or replaced (with new or rebuilt parts) at the company’s option
without charge for parts or labor directly related to the defect(s).
Batteries, power adapters, and other accessories sold as in box items
are also warranted against defects and workmanship that results in
product failure within the first six (6) months period from the date
of purchase as shown on your original sales receipt. Such defect(s)
will be repaired or replaced (with new or rebuilt parts) at the
company’s option without charge for parts or labor directly related
to the defect(s).
The limited warranty for your wireless device will be voided if any of
the following conditions occur:
• Non-compliance with the instructions for use or installation, or with
technical and safety standards applicable in the geographical area
where your phone is used;
• Connection to any equipment not supplied or not recommended by
TCT Mobile (US), Inc.;
• Modification or repair performed by individuals not authorized by
TCT Mobile (US), Inc. or its affiliates;
• Changes to the device operating system by the user or third party
applications;
• Acts of god such as inclement weather, lightning, power surges, fire,
humidity, infiltration of liquids or foods, chemical products, download
of files, crash, high voltage, corrosion, oxidation;
• Removal or altering of the wireless device’s event labels or serial
numbers (IMEI);
• Damage from exposure to water or other liquids, moisture, humidity,
excessive temperatures or extreme environmental conditions, sand,
excess dust and any condition outside the operating guidelines;
• Defects in appearance, cosmetic, decorative or structural items such
as framing and non-operative parts;
• Damage as result of physical abuse regardless of cause.
Contact your network operator to check service availability.
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There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your jurisdiction. In no event shall TCT Mobile (US), Inc.
or any of its affiliates be liable for incidental or consequential damages
of any nature whatsoever, including but not limited to commercial loss,
to the full extent those damages can be disclaimed by law. Some states
do not allow the exclusion or limitation of incidental or consequential
damages, or limitation of the duration of implied warranties, so the
preceding limitations or exclusions may not apply to you.
How to obtain Support: Contact the customer care center by calling
(877-702-3444) or going to (http://www.alcatelonetouch.com/usa/).
We have placed many self-help tools that may help you to isolate the
problem and eliminate the need to send your wireless device in for
service. In the case that your wireless device is no longer covered by
this limited warranty due to time or condition, you may utilize our out
of warranty repair options.
How to obtain Hardware Service within the terms of this warranty:
Create a user profile (alcatel.finetw.com) and then create an RMA for
the defective device. Ship the device with a copy of the original proof
of purchase (e.g. original copy of the dated bill of sale, invoice) with the
owner’s return address (No PO Boxes accepted), wireless carrier’s
name, alternate daytime phone number, and email address with a
complete problem description. Only ship the device. Do not ship the
SIM card, memory cards, or any other accessories such as the power
adapter. You must properly package and ship the wireless device to
the repair center. TCT Mobile (US), Inc. is not responsible for devices
that do not arrive at the service center or are damaged in transit.
Insurance is recommended with proof of delivery. Upon receipt, the
service center will verify the warranty conditions, repair, and return
your device to the address provided in the RMA. Check the warranty
repair status by going online with the RMA number on web portal.
Troubleshooting. .............
29
30
Before contacting the service center, you are advised to
follow the instructions below:
) the battery for
• You are advised to fully charge (
optimal operation.
• Avoid storing large amounts of data in your phone as this
may affect its performance.
• Use User Data Format and the Mobile Upgrade tool to
perform phone formatting or software upgrading, (to
perform User Data format, touch Settings/Restore
default). ALL User phone data: contacts, photos, messages
and files, downloaded applications will be lost permanently.
It is strongly advised to fully backup the phone data and
profile via PC suite before doing formatting and upgrading.
and carry out the following checks:
My phone cannot switch on
• Check the battery contacts, remove and reinstall your
battery, then turn your phone on
• Check the battery power level, charge for at least 20
minutes
• If it still does not work, please use Mobile Upgrade to
upgrade software.
My phone is frozen or has not responded for several
minutes
key
• Restart your phone by pressing and holding the
• Remove the battery and re-insert it, then restart the phone
• If it still does not work, please use Mobile Upgrade to
upgrade software.
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My phone turns off by itself
• Make sure power off key is not mis-contacted
• Check the battery charge level
• If it still does not work, please use Mobile Upgrade to
upgrade software
My phone cannot charge properly
• Make sure you are using an Alcatel battery and the charger
from the box
• Clean the battery contact if it’s dirty.
• Make sure your battery is inserted properly before plugging
in the charger
• Make sure that your battery is not completely discharged; if
the battery power is empty for a long time, it may take
around 20 minutes to display the battery charger indicator
on the screen
• Make sure charging is carried out under normal conditions
conditions (0°C (32°F) to + 40°C (104°F))
• When abroad, check that the voltage input is compatible
My phone cannot connect to a network or “No
service” is displayed
• Try connecting in another location
• Verify the network coverage with your operator
• Check with your operator that your SIM card is valid
• Try selecting the available network(s) manually
• Try connecting at a later time if the network is overloaded
My phone cannot connect to the Internet
• Check that the IMEI number (press *#06# ) is the same as
the one printed on your warranty card or box
• Make sure that the internet access service of your SIM card
is available
• Check your phone's Internet connecting settings
• Make sure you are in a place with network coverage
• Try connecting at a later time or another location
Invalid SIM card
• Make sure the SIM card has been correctly inserted
• Make sure the chip on your SIM card is not damaged or
scratched
• Make sure the service of your SIM card is available
Touch screen does not respond accurately
• Make sure your phone is not locked
• Put the battery out and restart the phone
• If it still does not work, please use Mobile Upgrade to
upgrade software
Unable to make outgoing calls
• Make sure you have dialed a valid number and press the
key
• For international calls, check the country and area codes
• Make sure your phone is connected to a network, and the
network is not overloaded or unavailable
• Check your subscription status with your operator (credit,
SIM card valid, etc.)
• Make sure you have not barred outgoing calls
• Make sure that your phone is not in flight mode
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a
network (check for overloaded or unavailable network)
• Check your subscription status with your operator (credit,
SIM card valid, etc.)
• Make sure you have not forwarded incoming calls
• Make sure that you have not barred certain calls
• Make sure that your phone is not in flight mode
31
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The caller’s name/number does not appear when a
call is received
• Check that you have subscribed to this service with your
operator
• Your caller has concealed his/her name or number
I cannot find my contacts
• Make sure your SIM card is not broken
• Make sure your SIM card is inserted properly
• Import all contacts stored in SIM card to phone
The sound quality of the calls is poor
• You can adjust the volume during a call
• Check the network strength
• Make sure that the receiver, connector or speaker on your
phone is clean
I am unable to use the features described in the
manual
• Check with your operator to make sure that your
subscription includes this service
• Make sure this feature does not require an Alcatel
accessory
When I select a number from my contacts, the
number cannot be dialed
• Make sure that you have correctly recorded the number in
your file
• Make sure that you have inputted the country prefix when
calling a foreign country
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete
some files or save the files in the phone contacts
My callers are unable to leave messages on my
voicemail
• Contact your network operator to check service availability
I cannot access my voicemail
• Make sure your operator’s voicemail number is correctly
entered in "Messaging\Alerts\Voicemail server".
• Try later if the network is busy
I am unable to send and receive MMS
• Check your phone memory availability as it might be full
• Contact your network operator to check service availability
and check MMS parameters
• Verify the server center number or your MMS profile with
your operator
• The server center may be swamped, try again later
icon is displayed on my standby
The flickering
screen
• You have saved too many short messages on your SIM card;
delete some of them or archive them in the phone memory
SIM card PIN locked
• Contact your network operator to obtain the PUK code
(Personal Unblocking Key)
I am unable to connect my phone to my computer
• Install Alcatel’s PC suite first of all
• Check that your computer meets the requirements for
Alcatel’s PC Suite installation
• Make sure that you’re using the right cable from the box
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I am unable to download new files
• Make sure there is sufficient phone memory for your
download
• Select the microSD card as the location to store
downloaded files
• Check your subscription status with your operator
The phone cannot be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is
visible to other users
• Make sure that the two phones are within Bluetooth’s
detection range
How to make your battery last longer
• Make sure you follow the complete charge time (minimum
3 hours)
• After a partial charge, the battery level indicator may not be
exact. Wait for at least 20 minutes after removing the
charger to obtain an exact indication
• Exit background-running applications if they are not being
used for a long time.
• Deactivate Bluetooth, Wi-Fi when not in use.
ALCATEL is a trademark of
Alcatel-Lucent and used under license by
TCT Mobile Limited.
All rights reserved © Copyright 2013
TCT Mobile Limited.
TCT Mobile Limited reserves the right to alter
material or technical specification without prior
notice.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at
high volume levels for long periods. Exercise caution
when holding your device near your ear while the
loudspeaker is in use.
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