TCT Mobile 460 GSM dual band mobile phone User Manual IP4572 ALCATEL 1009A QG Eng USA 04 140120 indd

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Date Submitted	2014-01-29 00:00:00
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ALCATEL 1009A
Your mobile .............
Quick Start Guide
For more information about how to use the phone, please go
to www.alcatelonetouch.com to download complete user
manual (English version only). Also on our website you can
find helpful FAQs (English version only).
This product meets applicable national SAR
limits of 1.6W/kg. The specific maximum SAR
values can be found in the RADIOWAVES
section of this user guide.
When carrying the product or using it
while worn on your body, either use an
www.sar-tick.com approved accessory such as a holster or
otherwise maintain a distance of 1.0 cm
from the body to ensure compliance with
RF exposure requirements. Note that the
product may be transmitting even if you
are not making a phone call.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at
high volume levels for long periods. Exercise caution
when holding your device near your ear while the loudspeaker
is in use.
English - CJB1778ALAAA
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Left softkey
Answer/Send call
Call log
Voicemail
(press and hold)
Right softkey
Switch on/Switch off
End call
Torch
Navigation key:
Menu/Confirm an
option
Messages
Calendar
Profiles
Alarm
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1.1
Keys
1.2
Navigation key
Confirm an option (press the middle of the key)
Main screen icons
(1)
Battery charge level.
Call forwarding activated: your calls are
forwarded.
Answer
Send a call
In idle screen:
Access call log (Redial) (press)
Alarm or appointments programed.
Level of network reception.
Voicemail message arrived.
Switch on/Switch off the telephone (press and hold)
End call
Return to idle screen
Missed calls.
Radio is on.
Left softkey
Roaming.
Right softkey
SIM card missing.
Access your voicemail (press and hold)
Silence mode: your phone does not ring, beep or
vibrate with the exception of the alarm.
In Edit mode:
- Press: access the symbols table
- Press and hold: enter zero
SMS unread.
Flight mode.
In Edit mode:
- Press: change input methods
- Press and hold: access the language list
In idle screen:
- Press: #
- Press and hold: activate/deactivate the silence mode
In Edit mode:
- Press:
(space)
From Idle screen
- Press: dial ‘5’
- Press and hold: switch on/off the torch
(1)
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The icons and illustrations in this guide are provided for information
purposes only.
2014-1-20 15:09:22
2
2.1
Getting started ........
Charging the battery
Set-up
Removing and installing the back cover
Connect the battery charger to your phone and outlet
respectively.
• The charging may take about 20 minutes to start if the
battery is flat.
• Be careful not to force the plug into the socket.
• Make sure the battery is correctly inserted before
connecting the charger.
• The outlet must be near to the phone and easily accessible
(avoid electric extension cables).
• When using your telephone for the first time, charge the
battery fully (approximately 3 hours). You are advised to
).
fully charge the battery (
• To reduce power consumption and energy waste, when
battery is fully charged, disconnect your charger from the
plug; reduce the backlight time, etc.
Removing and installing the battery
Inserting and removing the SIM card
The charge is complete when the animation stops.
2.2
Place the SIM card with the chip facing downwards and slide it
into its housing. Make sure that it is correctly inserted. To
remove the card, press it and slide it out.
Your phone only supports mini SIM card. Do not
attempt to insert other SIM types like micro and
nano cards, otherwise you may damage your
phone.
Power on your phone
Hold down the
2.3
Power off your phone
Hold down the
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key until the phone powers on.
key from the main screen.
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3
3.1
Calls ..........................
Making a call
4.1
Dial the desired number then press the
key to place the
call. If you make a mistake, you can delete the incorrect digits
by pressing the right softkey.
To hang up the call, press the
If your phone is covered by the network, dial emergency
key to make an emergency call.
number and press the
This works even without a SIM card and without typing the
PIN code.
Calling your voicemail (1)
To access your voicemail, hold down the
3.3
Receiving a call
When you receive an incoming call, press the
and then hang up using the
key.
3.4
key to talk
Adding a contact
Messages ............
Create message
From the main menu select "Messages" to create text. You
can type a message and you can also modify a predefined
message in Templates. While writing a message, select
"Options" to access all the messaging options. You can save
your messages that you send often to Drafts.
Available functions during the call
During a call, you can use your directory, your calendar, text
messages, etc. without hanging up or dropping the call.
(1)
Consulting your contacts
You can add a new contact to phone or SIM card by selecting
"Add contact".
5.1
key.
Contacts .............
To access the contacts from the main screen, press the
key and select the
icon from the menu.
4.2
key.
Making an emergency call
3.2
Specific letters (accent) will increase the size of the
SMS, this may cause multiple SMS to be sent to
your recipient.
Contact your network operator to check service availability.
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6
6.1
Call log ..............
Access
8.1
Tools ..................
Calculator
You can access the function using the following options:
• Select
from main menu
• Press the send key from Home screen
Enter a number, select the type of operation to be performed,
and enter the second number, then press “=” to display the
result.
6.2
8.2
Available options
When you press "Options", you can have access to View,
Send SMS, Save to Contacts, Edit before call, Add to
blacklist, Add to whitelist, Delete etc.
8.3
Calendar
Once you enter this menu from the main menu, there is a
monthly-view calendar for you to query date.
Notes
You can create a note in text format by accessing “Tools\
Notes” from the main menu.
Settings .............
From the main menu, select the menu icon
and select the
function of your choice in order to customize your telephone:
Phone settings, Call settings, Network, Security,
Restore default.
8.4
Call filter
Enable blacklist, all callers in the list will be automatically
blocked. Enable whitelist, only callers in the list can be
connected. You are allowed to add 50 contacts to each list
from the Contacts, call log, Messages or create directly by
pressing
8.5
Torch
To light in darkness, you may activate “Torch” by below
operations:
In idle screen, press and hold
light; press
or press and hold
IP4572_ALCATEL 1009A_QG_Eng_USA_04_140120.indd 9-10
to activate the Torch
to deactivate it.
10
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9
12
Alarm ................
Your mobile phone has a built-in alarm clock with a snooze
feature.
Making the most of
your mobile ............
ONETOUCH Upgrade
10
Services ............
11
Profiles .............
Using ONETOUCH Upgrade tool you can update your
phone’s software from your PC.
Contact your network operator to check service availability.
Download ONETOUCH Upgrade from ALCATEL
ONETOUCH website (www.alcatelonetouch.com) and install
it on your PC. Launch the tool and update your phone by
following the step by step instructions (refer to the User
Guide provided together with the tool).
Your phone’s software will now have the latest software.
With this menu, you may personalize ringtones for different
events and environments.
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13
Latin input mode ..
To write messages, there are two writing methods:
• Normal: this mode allows you to type a text by choosing
a letter or a sequence of characters associated with a
key.
• Predictive with the eZi mode: this mode speeds up the
writing of your text.
key in edit mode
•
Press: access the symbols table
Press and hold: enter zero
Safety and use......................
We recommend that you read this chapter carefully before using
your mobile phone. The manufacturer disclaims any liability for
damage, which may result as a consequence of improper use or use
contrary to the instructions contained herein.
• TRAFFIC SAFETY:
Given that studies show that using a mobile phone while driving a
vehicle constitutes a real risk, even when the hands-free kit is used
(car kit, headset...), drivers are requested to refrain from using
their mobile phone when the vehicle is not parked. Check the laws
and regulations on the use of wireless mobile phones and their
accessories in the areas where you drive. Always obey them. The use
of these devices may be prohibited or restricted in certain areas.
When driving, do not use your mobile phone and headphone to
listen to music or to the radio. Using a headphone can be dangerous
and forbidden in some areas.
When switched on, your mobile phone emits electromagnetic waves
that can interfere with the vehicle’s electronic systems such as ABS
anti-lock brakes or airbags. To ensure that there is no problem:
- do not place your mobile phone on top of the dashboard or within
an airbag deployment area,
- check with your car dealer or the car manufacturer to make sure
that the car’s electronic devices are shielded from mobile phone
RF energy.
• CONDITIONS OF USE:
You are advised to switch off the mobile phone from time to time to
optimize its performance.
Remember to abide by local authority rules of mobile phone use
on aircrafts.
Operational Warnings: Obey all posted signs when using mobile
devices in public areas.
Follow Instructions to Avoid Interference Problems: Turn off your
mobile device in any location where posted notices instruct you to
do so. In an aircraft, turn off your mobile device whenever instructed
to do so by airline staff. If your mobile device offers an airplane mode
or similar feature, consult airline staff about using it in flight.
Switch the mobile phone off when you are in health care facilities,
except in designated areas. As with many other types of equipment
now in regular use, mobile phones can interfere with other electrical or
electronic devices, or equipment using radio frequency.
13
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Switch the mobile phone off when you are near gas or flammable
liquids. Strictly obey all signs and instructions posted in a fuel
depot, gas station, or chemical plant, or in any potentially explosive
atmosphere.
When the mobile phone is switched on, it should be kept at least 15
cm from any medical device such as a pacemaker, a hearing aid or
insulin pump. In particular when using the mobile phone you should
hold it against the ear on the opposite side to the device, if any.
Read and follow the directions from the manufacturer of your
implantable medical device. If you have any questions about using
your mobile device with your implantable medical device, consult
your healthcare provider.
To avoid hearing impairment, answer the call before holding your
mobile phone to your ear. Also move the handset away from your
ear while using the “hands-free” option because the amplified volume
might cause hearing damage.
It is recommended to have proper supervision while small children use
your mobile phone.
When replacing the cover please note that your mobile phone may
contain substances that could create an allergic reaction.
Always handle your mobile phone with care and keep it in a clean
and dust-free place.
Do not allow your mobile phone to be exposed to adverse weather
or environmental conditions (moisture, humidity, rain, infiltration
of liquids, dust, sea air, etc.). The manufacturer’s recommended
operating temperature range is -10°C (14°F) to +55°C (131°F) (the
max value depends on device, materials and housing paint/texture).
Over 55°C (131°F) the legibility of the mobile phone’s display may be
impaired, though this is temporary and not serious.
Do not open or attempt to repair your mobile phone yourself.
Do not drop, throw or try to bend your mobile phone.
Do not use the mobile phone if the glass made screen, is damaged,
cracked or broken to avoid any injury.
Do not paint it.
Use only batteries, battery chargers, and accessories which are
recommended by TCT Mobile Limited and its affiliates and are
compatible with your mobile phone model.TCT Mobile Limited and
its affiliates disclaim any liability for damage caused by the use of
other chargers or batteries.
Your mobile phone should not be disposed of in a municipal waste.
Please check local regulations for disposal of electronic products.
Remember to make back-up copies or keep a written record of all
important information stored in your mobile phone.
Some people may suffer epileptic seizures or blackouts when
exposed to flashing lights, or when playing video games. These
seizures or blackouts may occur even if a person never had a
previous seizure or blackout. If you have experienced seizures or
blackouts, or if you have a family history of such occurrences, please
consult your doctor before playing video games on your mobile
phone or enabling a flashing-lights feature on your mobile phone.
Parents should monitor their children’s use of video games or other
features that incorporate flashing lights on the mobile phones. All
persons should discontinue use and consult a doctor if any of the
following symptoms occur: convulsion, eye or muscle twitching,
loss of awareness, involuntary movements, or disorientation. To
limit the likelihood of such symptoms, please take the following
safety precautions:
- Play at the farthest distance possible from the screen.
When you play games on your mobile phone, you may experience
occasional discomfort in your hands, arms, shoulders, neck, or other
parts of your body. Follow these instructions to avoid problems such as
tendinitis, carpal tunnel syndrome, or other musculoskeletal disorders:
- Take a minimum of a 15-minute break every hour of game
playing.
- If your hands, wrists, or arms become tired or sore while playing,
stop and rest for several hours before playing again.
- If you continue to have sore hands, wrists, or arms during or after
playing, stop the game and see a doctor.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at
high volume levels for long periods. Exercise caution
when holding your device near your ear while the loudspeaker
is in use.
• PRIVACY:
Please note that you must respect the laws and regulations in force
in your jurisdiction or other jurisdiction(s) where you will use your
mobile phone regarding taking photographs and recording sounds
with your mobile phone. Pursuant to such laws and regulations, it
may be strictly forbidden to take photographs and/or to record
the voices of other people or any of their personal attributes, and
reproduce or distribute them, as this may be considered to be an
invasion of privacy.
It is the user’s sole responsibility to ensure that prior authorization
be obtained, if necessary, in order to record private or confidential
conversations or take a photograph of another person; the
manufacturer, the seller or vendor of your mobile phone (including
the operator) disclaim any liability which may result from the
improper use of the mobile phone.
15
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• BATTERY AND ACCESSORIES:
Before removing the battery from your mobile phone, please make
sure that the mobile phone is switched off.
Observe the following precautions for battery use:
- Do not attempt to open the battery (due to the risk of toxic
fumes and burns).
- Do not puncture, disassemble or cause a short-circuit in a
battery,
- Do not burn or dispose of a used battery in the garbage or
store it at temperatures above 60°C (140°F).
Batteries must be disposed of in accordance with locally applicable
environmental regulations. Only use the battery for the purpose for
which it was designed. Never use damaged batteries or those not
recommended by TCT Mobile Limited and/or its affiliates.
This symbol on your mobile phone, the battery
and the accessories means that these products
must be taken to collection points at the end of
their life:
- Municipal waste disposal centers with
specific bins for these items of equipment
- Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of
in the environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge. All products
with this sign must be brought to these collection points.
In non European Union jurisdictions:
Items of equipment with this symbol are not be thrown into ordinary
bins if your jurisdiction or your region has suitable recycling and
collection facilities; instead they are to be taken to collection points
for them to be recycled.
In the United States you may learn more about CTIA’s Recycling
Program at http://www.gowirelessgogreen.org/
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED
BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES
ACCORDING TO THE INSTRUCTIONS
• CHARGERS
Home A.C./ Travel chargers will operate within the temperature
range of: 0°C (32°F) to 40°C (104°F).
The chargers designed for your mobile phone meet with the
standard for safety of information technology equipment and office
equipment use. Due to different applicable electrical specifications, a
charger you purchased in one jurisdiction may not work in another
jurisdiction. They should be used for this purpose only.
Characteristics of power supply (depending on the country):
Travel charger: Input: 100-240 V, 50/60 Hz, 100/150 mA
Output: 5 V, 200/350 mA
Battery:
Lithium 400/500 mAh
• RADIO WAVES:
THIS MOBILE PHONE MEETS THE GOVERNMENT’S
REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.
Your mobile phone is a radio transmitter and receiver. It is designed
and manufactured not to exceed the emission limits for exposure to
radio-frequency (RF) energy. These limits are part of comprehensive
guidelines and establish permitted levels of RF energy for the
general population. The guidelines are based on standards that were
developed by independent scientific organizations through periodic
and thorough evaluation of scientific studies. These guidelines
include a substantial safety margin designed to ensure the safety of
all persons, regardless of age and health.
The exposure standard for mobile phones employs a unit of
measurement known as the Specific Absorption Rate, or SAR.
The SAR limit set by public authorities such as the Federal
Communications Commission of the US Government (FCC), or by
Industry Canada, is 1.6 W/kg averaged over 1 gram of body tissue.
Tests for SAR are conducted using standard operating positions with
the mobile phone transmitting at its highest certified power level in
all tested frequency bands.
Although the SAR is determined at the highest certified power level,
the actual SAR level of the mobile phone while operating can be
well below the maximum value. This is because the mobile phone is
designed to operate at multiple power levels so as to use only the
power required to reach the network. In general, the closer you are
to a wireless base station antenna, the lower the power output of
the mobile phone. Before a mobile phone model is available for sale
to the public, compliance with national regulations and standards
must be shown.
17
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The highest SAR value for this model mobile phone when tested is
1.36 W/Kg for use at the ear and 1.07 W/Kg for use close to the
body.
While there may be differences between the SAR levels of various
cellphones and at various positions, they all meet the government
requirement for RF exposure. For body-worn operation, the
cellphone meets FCC RF exposure guidelines provided that it
is used with a non-metallic accessory which positions the mobile
phone at least 1.0 cm away from the body. Use of other accessories
may not ensure compliance with FCC RF exposure guidelines.
Additional information on SAR can be found on the Cellular
Telecommunications & Internet Association (CTIA) Web site: http://
www.ctia.org/
The World Health Organization (WHO) considers that present
scientific information does not indicate the need for any special
precautions for use of mobile phones. If individuals are concerned,
they might choose to limit their own or their children’s RF exposure
by limiting the length of calls, or using “hands-free” devices to keep
mobile phones away from the head and body. (fact sheet n°193).
Additional WHO information about electromagnetic fields and
public health are available on the following website: http://www.
who.int/peh-emf.
Note: This equipment has been tested and found to comply with the
limits for a Class B digital device pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of
the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
- Consult the dealer or an experienced radio/ TV technician for
help.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to
operate the equipment.
For the receiver devices associated with the operation of a
licensed radio service (e.g. FM broadcast), they bear the following
statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the condition that this device does not cause harmful
interference.
For other devices, they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
(1) this device may not cause harmful interference
(2) this device must accept any interference received, including
interference that may cause undesired operation.
Your mobile phone is equipped with a built-in antenna. For
optimal operation, you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used
in positions other than against your ear. In such circumstances
the device will be compliant with the guidelines when used with
headset or usb data cable. If you are using another accessory
ensure that whatever product is used is free of any metal and
that it positions the mobile phone at least 1.0 cm away from
the body.
FCC ID: RAD460
•
LICENCES
Obigo®
19
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is a registered trademark of Obigo AB.
microSD Logo is a trademark.
eZiText™ and Zi™ are trademarks of Zi
Corporation and/or its Affiliates.
20
2014-1-20 15:09:23
General information .......
Website: www.alcatelonetouch.com
Facebook: http://www.facebook.com/alcatelonetouchusa
Twitter: http://www.twitter.com/alcatel1touch
Hot Line Number: In the United States, call 877-702-3444 for
technical support.
On our Internet site, you will find our FAQ (Frequently Asked Questions)
section. You can also contact us by e-mail to ask any questions you
may have.
An electronic version of this user guide is available in English and other
languages according to availability on our server: www.alcatelonetouch.
com
Your mobile phone is a transceiver that operates on GSM networks with
850 and 1900 MHz bands.
•
•
•
•
Protection against theft (1)
Your mobile phone is identified by an IMEI (mobile phone serial
number) shown on the packaging label and in the product’s memory.
We recommend that you note the number the first time you use
your mobile phone by entering *#06# and keep it in a safe place.
It may be requested by the police or your operator if your mobile
phone is stolen.
Disclaimer
There may be certain differences between the user manual description
and the mobile phone’s operation, depending on the software release
of your mobile phone or specific operator services.
TCT Mobile shall not be held legally responsible for such differences,
if any, nor for their potential consequences, which responsibility
shall be borne by the operator exclusively.
(1)
Contact your network operator to check service availability.
21
TCT Mobile (US), Inc.
Warranty ............................
TCT Mobile (US), Inc. warrants to the original retail purchaser
of this wireless device that should this product or part thereof
during normal consumer usage and condition be proven to be
defective in material or workmanship that results in product
failure within the first twelve (12) months from the date of
purchase as shown on your original sales receipt from an
authorized sales agent. Such defect(s) will be repaired or
replaced (with new or rebuilt parts) at the company’s option
without charge for parts or labor directly related to the
defect(s).
Batteries, power adapters, and other accessories sold as in box
items are also warranted against defects and workmanship that
results in product failure within the first six (6) months period
from the date of purchase as shown on your original sales
receipt. Such defect(s) will be repaired or replaced (with new or
rebuilt parts) at the company’s option without charge for parts
or labor directly related to the defect(s).
The limited warranty for your wireless device will be voided if
any of the following conditions occur:
• Non-compliance with the instructions for use or installation,
or with technical and safety standards applicable in the
geographical area where your phone is used;
• Connection to any equipment not supplied or not recommended
by TCT Mobile (US), Inc.;
• Modification or repair performed by individuals not authorized
by TCT Mobile (US), Inc. or its affiliates;
• Changes to the device operating system by the user or third
party applications;
• Acts of god such as inclement weather, lightning, power surges,
fire, humidity, infiltration of liquids or foods, chemical products,
download of files, crash, high voltage, corrosion, oxidation;
• Removal or altering of the wireless device’s event labels or
serial numbers (IMEI);
• Damage from exposure to water or other liquids, moisture,
humidity, excessive temperatures or extreme environmental
conditions, sand, excess dust and any condition outside the
operating guidelines;
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• Defects in appearance, cosmetic, decorative or structural items
such as framing and non-operative parts;
• Damage as result of physical abuse regardless of cause.
There are no express warranties, whether written, oral or
implied, other than this printed limited warranty or the
mandatory warranty provided by your jurisdiction. In no event
shall TCT Mobile (US), Inc. or any of its affiliates be liable for
incidental or consequential damages of any nature whatsoever,
including but not limited to commercial loss, to the full extent
those damages can be disclaimed by law. Some states do not
allow the exclusion or limitation of incidental or consequential
damages, or limitation of the duration of implied warranties, so
the preceding limitations or exclusions may not apply to you.
How to obtain Support: Contact the customer care center by
calling (877-702-3444) or going to (http://www.alcatelonetouch.
com/usa/). We have placed many self-help tools that may help
you to isolate the problem and eliminate the need to send your
wireless device in for service. In the case that your wireless
device is no longer covered by this limited warranty due to
time or condition, you may utilize our out of warranty repair
options.
How to obtain Hardware Service within the terms of this
warranty: Create a user profile (alcatel.finetw.com) and then
create an RMA for the defective device. Ship the device with a
copy of the original proof of purchase (e.g. original copy of the
dated bill of sale, invoice) with the owner's return address (No
PO Boxes accepted), wireless carrier’s name, alternate daytime
phone number, and email address with a complete problem
description. Only ship the device. Do not ship the SIM card,
memory cards, or any other accessories such as the power
adapter. You must properly package and ship the wireless
device to the repair center. TCT Mobile (US), Inc. is not
responsible for devices that do not arrive at the service center
or are damaged in transit. Insurance is recommended with
proof of delivery. Upon receipt, the service center will verify
the warranty conditions, repair, and return your device to the
address provided in the RMA. Check the warranty repair status
by going online with the RMA number on web portal.
Troubleshooting ..............
Before contacting the service center, you are advised to
follow the instructions below:
• You are advised to fully charge (
) the battery for
optimal operation.
• Avoid storing large amounts of data in your phone as this
may affect its performance.
• Use User Data Format and the ONE TOUCH Upgrade tool
to perform phone formatting or software upgrading, (to
perform User Data format, hold down # key while
simultaneously pressing the power on/off key under power
off mode). ALL User phone data: contacts, messages and
files will be lost permanently. It is strongly advised to fully
backup the phone data and profile before doing formatting
and upgrading.
My phone cannot switch on
• Check the battery contacts, remove and reinstall your
battery, then turn your phone on
• Check the battery power level, charge for at least 20
minutes
• If it still does not work, please use User Data Format to
reset the phone or ONE TOUCH Upgrade to upgrade
software (1)
My phone is frozen or has not responded for several
minutes
• Restart your phone by pressing and holding the
key
• Remove the battery and re-insert it, then restart the phone
• If it still does not work, please use User Data Format to
reset the phone or ONE TOUCH Upgrade to upgrade
software (1)
My phone turns off by itself
• Make sure power off key is not mis-contacted
• Check the battery charge level
23
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24
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• If it still does not work, please use User Data Format to
reset the phone or ONE TOUCH Upgrade to upgrade
software (1)
My phone cannot charge properly
• Make sure you are using an ALCATEL ONE TOUCH
battery and the charger from the box
• Clean the battery contact if it’s dirty.
• Make sure your battery is inserted properly before plugging
in the charger.
• Make sure that your battery is not completely discharged; if
the battery power is empty for a long time, it may take
around 20 minutes to display the battery charger indicator
on the screen
• Make sure charging is carried out under normal conditions
(0°C (32°F) to + 40°C (104°F))
• When abroad, check that the voltage input is compatible
My phone cannot connect to a network or “No
service” is displayed
• Try connecting in another location
• Verify the network coverage with your operator
• Check with your operator that your SIM card is valid
• Try selecting the available network(s) manually
• Try connecting at a later time if the network is overloaded
Invalid SIM card
• Make sure the SIM card has been correctly inserted
• Make sure the chip on your SIM card is not damaged or
scratched
• Make sure the service of your SIM card is available
Unable to make outgoing calls
• Make sure you have dialed a valid number and press the
key
• For international calls, check the country and area codes
• Make sure your phone is connected to a network, and the
network is not overloaded or unavailable
• Check your subscription status with your operator (credit,
SIM card valid, etc.)
• Make sure you have not barred outgoing calls
• Make sure that your phone is not in flight mode
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a
network (check for overloaded or unavailable network)
• Check your subscription status with your operator (credit,
SIM card valid, etc.)
• Make sure you have not forwarded incoming calls
• Make sure that you have not barred certain calls
• Make sure that your phone is not in flight mode
The caller’s name/number does not appear when a
call is received
• Check that you have subscribed to this service with your
operator
• Your caller has concealed his/her name or number
I cannot find my contacts
• Make sure your SIM card is not broken
• Make sure your SIM card is inserted properly
• Import all contacts stored in SIM card to phone
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the
key
• Check the network strength
• Make sure that the receiver, connector or speaker on your
phone is clean
I am unable to use the features described in the
manual
• Check with your operator to make sure that your
subscription includes this service
• Make sure this feature does not require an ALCATEL ONE
TOUCH accessory
25
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26
2014-1-20 15:09:24
When I select a number from my contacts, the
number cannot be dialed
• Make sure that you have correctly recorded the number in
your file
• Make sure that you have inputted the country prefix when
calling a foreign country
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete
some files from your SIM card or save the files in the phone
contacts
How to make your battery last longer
• Make sure you follow the complete charge time (minimum
3 hours)
• After a partial charge, the battery level indicator may not be
exact. Wait for at least 20 minutes after removing the
charger to obtain an exact indication
• Switch on the backlight upon request
My callers are unable to leave messages on my
voicemail
• Contact your network operator to check service availability
I cannot access my voicemail
• Make sure your operator’s voicemail number is correctly
entered in "Messages\Voicemai"
• Try later if the network is busy
ALCATEL is a trademark of
Alcatel-Lucent and used under license by
TCT Mobile Limited.
The flickering
icon is displayed on my standby
screen
• You have saved too many short messages on your SIM card;
delete some of them or archive them in the phone memory
SIM card PIN locked
• Contact your network operator to obtain the PUK code
(Personal Unblocking Key)
I am unable to connect my phone to my computer
• Make sure that you’re using the right cable from the box
(1)
All rights reserved © Copyright 2014
TCT Mobile Limited.
TCT Mobile Limited reserves the right to alter
material or technical specification without prior
notice.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at
high volume levels for long periods. Exercise caution
when holding your device near your ear while the loudspeaker
is in use.
User Data Format ALL user phone data: Contacts, messages
and files will be lost permanently. Please store phone data in SIM card
before you want to format
27
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28
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