TCT Mobile 505 GSM dual band mobile phone User Manual IP5019 1035A QG Eng USA 02 140716 indd

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Document ID	2340936
Application ID	u3yvkYd9i3JSuDXl/ncdUw==
Document Description	A.8_1035A User manual
Short Term Confidential	No
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Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	273.9kB (3423723 bits)
Date Submitted	2014-07-31 00:00:00
Date Available	2014-08-02 00:00:00
Creation Date	2014-07-16 13:32:37
Producing Software	Acrobat Distiller 7.0 (Windows)
Document Lastmod	2014-07-16 13:32:37
Document Title	IP5019_1035A_QG_Eng_USA_02_140716.indd
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Document Author:	Administrator

1.1
Your mobile ..............
1.2
Keys
Vibrate alert: your phone vibrates, but does not ring
or beep.
Answer/Send a call
In idle screen:
Access call log (Redial) (press)
Level of network reception.
Left softkey
Answer/Send call
Call log
Voicemail
(press and hold)
Right softkey
Switch on/Switch off
End call
Roaming.
Music activated.
Silence mode: your phone does not ring, beep or
vibrate with the exception of the alarm.
In idle screen:
- Press: #
- Press and hold: activate/deactivate the vibrate
mode
In Edit mode:
- Press:
(space)
4.1
Contacts ............
Consulting your contacts
6.1
To access the Contacts from the main screen, press the
key and select the
icon from the menu.
4.2
Flight mode.
Adding a contact
5.1
Messages ...........
Create message
From the main menu select "Messages" to create text
message. You can type a message and you can also modify a
predefined message in SMS template. While writing a
message, select "Options" to access all the messaging options.
You can save your messages that you send often to Drafts.
6.2
Your phone is equipped with a radio with RDS functionality.
You can use the application as a traditional radio with saved
channels or with parallel visual information related to the radio
program on the display if you tune to stations that offer Visual
Radio service. You can listen to it while running other
applications.
Available options
When you press "Options", you can have access to View,
Send SMS, Save to Contacts, Edit before call, Add to
blacklist, Add to whitelist, Delete etc.
Access this feature from the main menu by selecting “Music”.
You will have full flexibility of managing music on memory card.
Make sure your memory card well inserted before activating
music.
Specific letters (accent) will increase the size of the
SMS, this may cause multiple SMS to be sent to
your recipient.
IP5019_1035A_QG_Eng_USA_02_140716.indd 1
Settings .............
From the main menu, select the menu icon
and select the
function of your choice in order to customize your telephone:
Phone settings, Call settings, Network, Security,
Regulatory & Safety, Restore default.
11
Tools ..................
Your mobile phone has a built-in alarm clock with a snooze
feature.
11.2 Calculator
Enter a number, select the type of operation to be performed,
and enter the second number, then press “=” to display the
result.
3.1
3.3
Making a call
key to place the call.
Dial the desired number then press the
If you make a mistake, you can delete the incorrect digits by
pressing the right softkey.
To hang up the call, press the
key.
11.8 Call filter
You can create a note in text format by accessing “Tools\
Notes” from the main menu.
Enable blacklist, all callers in the list will be automatically
blocked. Enable whitelist, only callers in the list can be
connected. You are allowed to add 50 contacts to each list
from Contacts, Call log, Messages or to add directly by pressing
key.
11.9 Torch
11.6 Voice alarm
To light in darkness, you may activate "Torch" by below
operations:
With this menu, you may create the voice file and set it as the
alarm.
In idle screen, press and hold
Press
or press and hold
11.10 Services
This program enables you to call yourself by stimulating a call
number/name, ringtone at a scheduled time. It helps you to
politely escape from social situations at any time you wish.
Contact your network operator to check service availability.
, you can activate a fake call by "Fake call
12
13
To write messages, there are two writing methods:
• Normal: this mode allows you to type a text by choosing a
letter or a sequence of characters associated with a key.
• Predictive with the eZi mode: this mode speeds up the
writing of your text.
key in edit mode
•
Press: access the symbols table
Press and hold: enter zero
Profiles .............
12
13
Contact your network operator to check service availability.
ALCATEL is a trademark of
Alcatel-Lucent and used under license by
TCT Mobile Limited.
All "Signature" ringtones embedded in this phone have been
composed, arranged and mixed by NU TROPIC (Amar
Kabouche).
To insert the microSD card with the golden contact downward.
To remove the card, press and slide it out.
11
Available functions during the call
TCT Mobile Limited reserves the right to alter
material or technical specification without prior
notice.
With this menu, you may personalize ringtones for different
events and environments.
11.3 Calendar
The quality of the radio depends on the coverage of the radio station in
that particular area.
3.4
key to talk
All rights reserved © Copyright 2014
TCT Mobile Limited.
Once you enter this menu from the main menu, there is a
monthly-view calendar for your view.
10
When you receive an incoming call, press the
and then hang up using the
key.
Latin input mode ...
to activate the Torch light;
to deactivate.
11.7 Fake call
Press and hold
mode\Enable".
key.
Receiving a call
During a call, you can use your directory, your calendar, text
messages, etc. without hanging up or dropping the call.
11.4 Notes
You can use the Weight and Length conversion by selecting the
unit you want to convert, then input the digits. Finally you'll get
the answer at the below unit.
(1)
The charge is complete when the animation stops.
11.5 Converter
Calling your voicemail
To access your voicemail, hold down the
Calls .........................
(1)
11.1 Alarm
Inserting and removing the memory card:
(1)
English - CJB27U1ALAAA
My files ................
You will have access to all audio and visual files stored in
memory card in My files. You can access a number of items
with this option: My audios, Photos.
Music ....................
The icons and illustrations in this guide are provided for information
purposes only.
10
FM radio ..............
(1)
Access
Place the SIM card with the chip facing downwards and slide it
into its housing. Make sure that it is correctly inserted. To
remove the card, press it and slide it out.
SMS unread.
Call log ................
You can access the function using the following options:
• Select
from main menu
• Press the send key from Home screen
You can add a new contact to phone or SIM card by selecting
"Add contact".
Inserting and removing the SIM card
SIM card missing.
(1)
Connect the battery charger to your phone and outlet
respectively.
• The charging may take about 20 minutes to start if the
battery is flat.
• Be careful not to force the plug into the socket.
• Make sure the battery is correctly inserted before connecting
the charger.
• The outlet must be near to the phone and easily accessible
(avoid electric extension cables).
• When using your telephone for the first time, charge the
battery fully (approximately 3 hours). You are advised to fully
charge the battery (
).
• To reduce power consumption and energy waste, when
battery is fully charged, disconnect your charger from the
plug; reduce the backlight time, etc.
Removing and installing the battery
key from the main screen.
3.2
Radio is on.
In Edit mode:
- Press: change input methods
- Press and hold: access the language list
Vibrate alert
(press and hold)
Navigation key:
Menu/Confirm an option
Profiles
Calendar
Messages
Alarm
Removing and installing the back cover
If your phone is covered by the network, dial emergency
key to make an emergency call. This
number and press the
works even without a SIM card and without typing the PIN
code.
key until the phone powers on.
Power off your phone
Hold down the
Missed calls.
In Edit mode:
- Press: access the symbols table
- Press and hold: enter zero
2.3
Set-up
Making an emergency call
Power on your phone
Hold down the
Voicemail message arrived.
Access your voicemail (press and hold)
2.1
2.2
Alarm or appointments programed.
Right softkey
Charging the battery
Getting started .........
Call forwarding activated: your calls are forwarded.
Left softkey
This product meets applicable national
SAR limits of 1.6 W/kg. The specific
maximum SAR values can be found in the
RADIOWAVES section of this user
guide.
When carrying the product or using it
www.sar-tick.com while worn on your body, either use an
approved accessory such as a holster or
otherwise maintain a distance of 10 mm
from the body to ensure compliance with
RF exposure requirements. Note that
the product may be transmitting even if
you are not making a phone call.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at
high volume levels for long periods. Exercise caution
when holding your device near your ear while the loudspeaker
is in use.
Headset connected.
Switch on/Switch off the telephone (press and
hold)
End call
Return to idle screen
For more information about how to use the cellphone, please
go to www.alcatelonetouch.com to download complete user
manual (English version only). Also on our website you can
find helpful FAQs (English version only).
(1)
Battery charge level.
Navigation key
Confirm an option (press the middle of the key)
Quick Start Guide
Main screen icons
14
15
16
2014-7-16 13:32:26
Safety and use..................
We recommend that you read this chapter carefully before using
your mobile phone. The manufacturer disclaims any liability for
damage, which may result as a consequence of improper use or use
contrary to the instructions contained herein.
• TRAFFIC SAFETY:
Given that studies show that using a mobile phone while driving a
vehicle constitutes a real risk, even when the hands-free kit is used
(car kit, headset...), drivers are requested to refrain from using
their mobile phone when the vehicle is not parked. Check the laws
and regulations on the use of wireless mobile phones and their
accessories in the areas where you drive. Always obey them. The
use of these devices may be prohibited or restricted in certain areas.
When driving, do not use your mobile phone and headphone to
listen to music or to the radio. Using a headphone can be dangerous
and forbidden in some areas.
When switched on, your mobile phone emits electromagnetic waves
that can interfere with the vehicle’s electronic systems such as ABS
anti-lock brakes or airbags. To ensure that there is no problem:
- do not place your mobile phone on top of the dashboard or within
an airbag deployment area,
- check with your car dealer or the car manufacturer to make sure
that the car’s electronic devices are shielded from mobile phone
RF energy.
• CONDITIONS OF USE:
You are advised to switch off the mobile phone from time to time to
optimize its performance.
Remember to abide by local authority rules of mobile phone use
on aircrafts.
Operational Warnings: Obey all posted signs when using mobile
devices in public areas.
Follow Instructions to Avoid Interference Problems: Turn off your
mobile device in any location where posted notices instruct you to
do so. In an aircraft, turn off your mobile device whenever instructed
to do so by airline staff. If your mobile device offers an airplane mode
or similar feature, consult airline staff about using it in flight.
Switch the mobile phone off when you are in health care facilities,
except in designated areas. As with many other types of equipment
now in regular use, mobile phones can interfere with other electrical
or electronic devices, or equipment using radio frequency.
Switch the mobile phone off when you are near gas or flammable
liquids. Strictly obey all signs and instructions posted in a fuel depot, gas
station, or chemical plant, or in any potentially explosive atmosphere.
When the mobile phone is switched on, it should be kept at least 15 cm
from any medical device such as a pacemaker, a hearing aid or insulin
pump. In particular when using the mobile phone you should hold it
against the ear on the opposite side to the device, if any.
Read and follow the directions from the manufacturer of your
implantable medical device. If you have any questions about using your
mobile device with your implantable medical device, consult your
healthcare provider.
To avoid hearing impairment, answer the call before holding your
mobile phone to your ear. Also move the handset away from your ear
while using the “hands-free” option because the amplified volume might
cause hearing damage.
It is recommended to have proper supervision while small children use
your mobile phone.
When replacing the cover please note that your mobile phone may
contain substances that could create an allergic reaction.
Always handle your mobile phone with care and keep it in a clean and
dust-free place.
Do not allow your mobile phone to be exposed to adverse weather
or environmental conditions (moisture, humidity, rain, infiltration of
liquids, dust, sea air, etc.). The manufacturer’s recommended operating
temperature range is -10°C (14°F) to +55°C (131°F) (the max value
depends on device, materials and housing paint/texture).
Over 55°C (131°F) the legibility of the mobile phone’s display may be
impaired, though this is temporary and not serious.
Do not open or attempt to repair your mobile phone yourself.
Do not drop, throw or try to bend your mobile phone.
Do not paint it.
Use only batteries, battery chargers, and accessories which are
recommended by TCT Mobile Limited and its affiliates and are
compatible with your mobile phone model.TCT Mobile Limited and
its affiliates disclaim any liability for damage caused by the use of other
chargers or batteries.
Your mobile phone should not be disposed of in a municipal waste.
Please check local regulations for disposal of electronic products.
Remember to make back-up copies or keep a written record of all
important information stored in your mobile phone.
Some people may suffer epileptic seizures or blackouts when exposed to
flashing lights, or when playing video games. These seizures or blackouts
may occur even if a person never had a previous seizure or blackout.
If you have experienced seizures or blackouts, or if you have a family
history of such occurrences, please consult your doctor before playing
video games on your mobile phone or enabling a flashing-lights feature
on your mobile phone. Parents should monitor their children’s use of
video games or other features that incorporate flashing lights on the
mobile phones.
All persons should discontinue use and consult a doctor if any of the
following symptoms occur: convulsion, eye or muscle twitching, loss
of awareness, involuntary movements, or disorientation. To limit the
likelihood of such symptoms, please take the following safety precautions:
- Play at the farthest distance possible from the screen.
When you play games on your mobile phone, you may experience
occasional discomfort in your hands, arms, shoulders, neck, or other
parts of your body. Follow these instructions to avoid problems such as
tendinitis, carpal tunnel syndrome, or other musculoskeletal disorders:
- Take a minimum of a 15-minute break every hour of game playing.
- If your hands, wrists, or arms become tired or sore while playing,
stop and rest for several hours before playing again.
- If you continue to have sore hands, wrists, or arms during or after
playing, stop the game and see a doctor.
18
17
General information .......
• Website: www.alcatelonetouch.com
• Hot Line Number: In the United States, call 877-702-3444 for
technical support.
On our Internet site, you will find our FAQ (Frequently Asked
Questions) section. You can also contact us by e-mail to ask any
questions you may have.
An electronic version of this user guide is available in English and other
languages according to availability on our server: www.alcatelonetouch.com
Your telephone is a transceiver that operates on GSM in dual-band
with 850/1900 MHz.
Protection against theft
(1)
Your mobile phone is identified by an IMEI (mobile phone serial
number) shown on the packaging label and in the product’s memory.
We recommend that you note the number the first time you use
your mobile phone by entering *#06# and keep it in a safe place.
It may be requested by the police or your operator if your mobile
phone is stolen.
Disclaimer
There may be certain differences between the user manual
description and the mobile phone’s operation, depending on the
software release of your mobile phone or specific operator services.
TCT Mobile shall not be held legally responsible for such differences,
if any, nor for their potential consequences, which responsibility shall
be borne by the operator exclusively.
TCT Mobile (US), Inc.
Warranty ............................
TCT Mobile (US), Inc. warrants to the original retail purchaser of this
wireless device that should this product or part thereof during normal
consumer usage and condition be proven to be defective in material
or workmanship that results in product failure within the first twelve
(12) months from the date of purchase as shown on your original sales
receipt from an authorized sales agent. Such defect(s) will be repaired
or replaced (with new or rebuilt parts) at the company’s option without
charge for parts or labor directly related to the defect(s).
Batteries, power adapters, and other accessories sold as in box items are
also warranted against defects and workmanship that results in product
failure within the first six (6) months period from the date of purchase
as shown on your original sales receipt. Such defect(s) will be repaired
or replaced (with new or rebuilt parts) at the company’s option without
charge for parts or labor directly related to the defect(s).
The limited warranty for your wireless device will be voided if any of the
following conditions occur:
• Non-compliance with the instructions for use or installation, or with
technical and safety standards applicable in the geographical area
where your phone is used;
• Connection to any equipment not supplied or not recommended by
TCT Mobile (US), Inc.;
• Modification or repair performed by individuals not authorized by TCT
Mobile (US), Inc. or its affiliates;
• Changes to the device operating system by the user or third party
applications;
• Acts of god such as inclement weather, lightning, power surges, fire,
humidity, infiltration of liquids or foods, chemical products, download
of files, crash, high voltage, corrosion, oxidation;
• Removal or altering of the wireless device’s event labels or serial
numbers (IMEI);
• Damage from exposure to water or other liquids, moisture, humidity,
excessive temperatures or extreme environmental conditions, sand,
excess dust and any condition outside the operating guidelines;
• Defects in appearance, cosmetic, decorative or structural items such
as framing and non-operative parts;
• Damage as result of physical abuse regardless of cause.
Additional information on SAR can be found on the Cellular
Telecommunications & Internet Association (CTIA) Web site: http://
www.ctia.org/
The World Health Organization (WHO) considers that present
scientific information does not indicate the need for any special
precautions for use of mobile phones. If individuals are concerned, they
might choose to limit their own or their children’s RF exposure by
limiting the length of calls, or using “hands-free” devices to keep mobile
phones away from the head and body. (fact sheet n°193). Additional
WHO information about electromagnetic fields and public health are
available on the following website: http://www.who.int/peh-emf.
Note: This equipment has been tested and found to comply with
the limits for a Class B digital device pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
- Consult the dealer or an experienced radio/ TV technician for help.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment.
For the receiver devices associated with the operation of a licensed
radio service (e.g. FM broadcast), they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the condition that this device does not cause harmful
interference.
For other devices, they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
(1) this device may not cause harmful interference
(2) this device must accept any interference received, including
interference that may cause undesired operation.
Your mobile phone is equipped with a built-in antenna. For optimal
operation, you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used in
positions other than against your ear. In such circumstances the device
will be compliant with the guidelines when used with headset or usb
data cable. If you are using another accessory ensure that whatever
product is used is free of any metal and that it positions the mobile
phone at least 10 mm away from the body.
21
22
23
24
My phone turns off by itself
• Make sure power off key is not mis-contacted
• Check the battery charge level
• If it still does not work, please use User Data Format to reset
the phone (1)
Unable to make outgoing calls
• Make sure you have dialed a valid number and press the
key
• For international calls, check the country and area codes
• Make sure your phone is connected to a network, and the
network is not overloaded or unavailable
• Check your subscription status with your operator (credit, SIM
card valid, etc.)
• Make sure you have not barred outgoing calls
• Make sure that your phone is not in flight mode
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the key
• Check the network strength
• Make sure that the receiver, connector or speaker on your
phone is clean
The flickering
icon is displayed on my standby
screen
• You have saved too many short messages on your SIM card;
delete some of them or archive them in the phone memory
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a
network (check for overloaded or unavailable network)
• Check your subscription status with your operator (credit,
SIM card valid, etc.)
• Make sure you have not forwarded incoming calls
• Make sure that you have not barred certain calls
• Make sure that your phone is not in flight mode
When I select a number from my contacts, the number
cannot be dialed
• Make sure that you have correctly recorded the number in
your file
• Make sure that you have inputted the country prefix when
calling a foreign country
Characteristics of power supply (depending on the country):
Travel charger:
Input: 100~240 V, 50/60 Hz, 130/150 mA
Output: 5 V, 550 mA
Battery:
Lithium 400/650 mAh
• PRIVACY:
Please note that you must respect the laws and regulations in force
in your jurisdiction or other jurisdiction(s) where you will use your
mobile phone regarding taking photographs and recording sounds with
your mobile phone. Pursuant to such laws and regulations, it may be
strictly forbidden to take photographs and/or to record the voices of
other people or any of their personal attributes, and reproduce or
distribute them, as this may be considered to be an invasion of privacy.
It is the user’s sole responsibility to ensure that prior authorization
be obtained, if necessary, in order to record private or confidential
conversations or take a photograph of another person; the
manufacturer, the seller or vendor of your mobile phone (including
the operator) disclaim any liability which may result from the improper
use of the mobile phone.
• BATTERY AND ACCESSORIES:
Before removing the battery from your mobile phone, please make sure
that the mobile phone is switched off.
Observe the following precautions for battery use:
- Do not attempt to open the battery (due to the risk of toxic fumes
and burns).
- Do not puncture, disassemble or cause a short-circuit in a battery,
- Do not burn or dispose of a used battery in the garbage or store it
at temperatures above 60°C (140°F).
Batteries must be disposed of in accordance with locally applicable
environmental regulations. Only use the battery for the purpose for
which it was designed. Never use damaged batteries or those not
recommended by TCT Mobile Limited and/or its affiliates.
This symbol on your mobile phone, the battery and the
accessories means that these products must be taken to
collection points at the end of their life:
- Municipal waste disposal centers with specific bins for
these items of equipment
- Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of in
the environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge. All products with
this sign must be brought to these collection points.
In non European Union jurisdictions:
Items of equipment with this symbol are not be thrown into ordinary
bins if your jurisdiction or your region has suitable recycling and
collection facilities; instead they are to be taken to collection points
for them to be recycled.
In the United States you may learn more about CTIA’s Recycling
Program at http://www.gowirelessgogreen.org/
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED
BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES
ACCORDING TO THE INSTRUCTIONS
• CHARGERS
Home A.C./ Travel chargers will operate within the temperature range
of: 0°C (32°F) to 40°C (104°F).
The chargers designed for your mobile phone meet with the standard
for safety of information technology equipment and office equipment
use. Due to different applicable electrical specifications, a charger you
purchased in one jurisdiction may not work in another jurisdiction.
They should be used for this purpose only.
• RADIO WAVES:
THIS MOBILE PHONE MEETS THE GOVERNMENT’S
REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.
Your mobile phone is a radio transmitter and receiver. It is designed
and manufactured not to exceed the emission limits for exposure to
radio-frequency (RF) energy. These limits are part of comprehensive
guidelines and establish permitted levels of RF energy for the general
population. The guidelines are based on standards that were developed
by independent scientific organizations through periodic and thorough
evaluation of scientific studies. These guidelines include a substantial
safety margin designed to ensure the safety of all persons, regardless
of age and health.
The exposure standard for mobile phones employs a unit of
measurement known as the Specific Absorption Rate, or SAR. The
SAR limit set by public authorities such as the Federal Communications
Commission of the US Government (FCC), or by Industry Canada,
is 1.6 W/kg averaged over 1 gram of body tissue. Tests for SAR are
conducted using standard operating positions with the mobile phone
transmitting at its highest certified power level in all tested frequency
bands.
Although the SAR is determined at the highest certified power level,
the actual SAR level of the mobile phone while operating can be
well below the maximum value. This is because the mobile phone is
designed to operate at multiple power levels so as to use only the
power required to reach the network. In general, the closer you are
to a wireless base station antenna, the lower the power output of the
mobile phone. Before a mobile phone model is available for sale to
the public, compliance with national regulations and standards must
be shown.
The highest SAR value for this model mobile phone when tested is
0.99W/Kg for use at the ear and 0.91W/Kg for use close to the body.
While there may be differences between the SAR levels of various
mobile phones and at various positions, they all meet the government
requirement for RF exposure. For body-worn operation, the mobile
phone meets FCC RF exposure guidelines provided that it is used with
a non-metallic accessory with the handset at least 10 mm from the
body. Use of other accessories may not ensure compliance with FCC
RF exposure guidelines.
19
20
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when
holding your device near your ear while the loudspeaker is in use.
There are no express warranties, whether written, oral or implied, other
than this printed limited warranty or the mandatory warranty provided
by your jurisdiction. In no event shall TCT Mobile (US), Inc. or any
of its affiliates be liable for incidental or consequential damages of any
nature whatsoever, including but not limited to commercial loss, to the
full extent those damages can be disclaimed by law. Some states do not
allow the exclusion or limitation of incidental or consequential damages,
or limitation of the duration of implied warranties, so the preceding
limitations or exclusions may not apply to you.
How to obtain Support: Contact the customer care center by calling
(877-702-3444) or going to (http://www.alcatelonetouch.com/usa/). We
have placed many self-help tools that may help you to isolate the problem
and eliminate the need to send your wireless device in for service. In
the case that your wireless device is no longer covered by this limited
warranty due to time or condition, you may utilize our out of warranty
repair options.
How to obtain Hardware Service within the terms of this warranty:
Create a user profile (alcatel.finetw.com) and then create an RMA for
the defective device. Ship the device with a copy of the original proof
of purchase (e.g. original copy of the dated bill of sale, invoice) with the
owner’s return address (No PO Boxes accepted), wireless carrier’s
name, alternate daytime phone number, and email address with a
complete problem description. Only ship the device. Do not ship the
SIM card, memory cards, or any other accessories such as the power
adapter. You must properly package and ship the wireless device to the
repair center. TCT Mobile (US), Inc. is not responsible for devices that
do not arrive at the service center or are damaged in transit. Insurance
is recommended with proof of delivery. Upon receipt, the service center
will verify the warranty conditions, repair, and return your device to the
address provided in the RMA. Check the warranty repair status by going
online with the RMA number on web portal.
Troubleshooting ...............
Before contacting the service center, you are advised to follow
the instructions below:
) the battery for optimal
• You are advised to fully charge (
operation.
• Avoid storing large amounts of data in your phone as this may
affect its performance.
• Use User Data Format to perform phone formatting (to
perform User Data format, hold down # key while
simultaneously pressing the power on/off key under power off
mode). ALL User phone data: contacts, messages and files will
be lost permanently. It is strongly advised to fully backup the
phone data and profile before doing formatting.
and carry out the following checks:
My phone cannot switch on
• Check the battery contacts, remove and reinstall your battery,
then turn your phone on
• Check the battery power level, charge for at least 20 minutes
• If it still does not work, please use User Data Format to reset
the phone (1)
My phone is frozen or has not responded for several
minutes
key
• Restart your phone by pressing and holding the
• Remove the battery and re-insert it, then restart the phone
• If it still does not work, please use User Data Format to reset
the phone (1)
My phone cannot charge properly
• Make sure you are using an ALCATEL ONETOUCH battery
and the charger from the box
• Clean the battery contact if it’s dirty.
• Make sure your battery is inserted properly before plugging in
the charger.
• Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen
• Make sure charging is carried out under normal conditions
(0°C(32°F) to + 40°C (104°F))
• When abroad, check that the voltage input is compatible
My phone cannot connect to a network or “No service”
is displayed
• Try connecting in another location
• Verify the network coverage with your operator
• Check with your operator that your SIM card is valid
• Try selecting the available network(s) manually
• Try connecting at a later time if the network is overloaded
Invalid SIM card
• Make sure the SIM card has been correctly inserted
• Make sure the chip on your SIM card is not damaged or
scratched
• Make sure the service of your SIM card is available
The caller’s name/number does not appear when a call
is received
• Check that you have subscribed to this service with your
operator
• Your caller has concealed his/her name or number
I cannot find my contacts
• Make sure your SIM card is not broken
• Make sure your SIM card is inserted properly
• Import all contacts stored in SIM card to phone
•
microSD Logo is a trademark.
eZiText™ and Zi™ are trademarks of Zi
Corporation and/or its Affiliates.
FCC ID: RAD505
The Bluetooth word mark and logos are
owned by the Bluetooth SIG, Inc. and any
use of such marks by TCT Mobile Limited
and its affiliates is under license. Other
trademarks and trade names are those of
their respective owners.
ALCATEL ONETOUCH 1035A
Bluetooth Declaration ID
D022118
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription
includes this service
• Make sure this feature does not require an ALCATEL ONE
TOUCH accessory
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete some
files from your SIM card or save the files in the phone contacts
SIM card PIN locked
• Contact your network operator to obtain the PUK code
(Personal Unblocking Key)
I am unable to connect my phone to my computer
• Make sure that you’re using the right cable from the box
How to make your battery last longer
• Make sure you follow the complete charge time (minimum 3
hours)
• After a partial charge, the battery level indicator may not be
exact. Wait for at least 20 minutes after removing the
charger to obtain an exact indication
• Switch on the backlight upon request
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability
I cannot access my voicemail
• Make sure your operator’s voicemail number is correctly
entered in "Messages\Voicemail"
• Try later if the network is busy
(1)
(1)
Contact your network operator to check service availability.
IP5019_1035A_QG_Eng_USA_02_140716.indd 2
25
26
27
28
29
30
LICENCES
31
User Data Format ALL user phone data: Contacts, messages
and files will be lost permanently. Please store phone data in SIM card
before you want to format
32
2014-7-16 13:32:27

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