TCT Mobile 515 HSUPA/HSDPA/UMTS dual-band/GSM quad-band mobile phone User Manual A08 4018M USA Eng 01 140804

TCT Mobile Limited HSUPA/HSDPA/UMTS dual-band/GSM quad-band mobile phone A08 4018M USA Eng 01 140804

A08_4018M_USA_Eng_01_140804

1 2English - CJB27J5ALAAAQuick Start GuideFor  more  information  about  how  to  use  the  phone,  please  go  to www.alcatelonetouch.com  to  download the  complete  user  manual. Also  on  our  website  you  can find helpful  FAQs,  perform  software upgrades, etc.www.sar-tick.comThis product  meets applicable  national SAR  limits  of  1.6  W/kg.  The  specific maximum  SAR  values  can  be  found in  the  RADIOWAVES  section  of  this user guide.When carrying  the product or using it while worn on your body, either use an approved accessory such as a holster or otherwise maintain a distance of 10 mm from  the  body  to  ensure  compliance with  RF  exposure  requirements.  Note that  the  product  may  be  transmitting even if you are not making a phone call.PROTECT YOUR HEARING To prevent possible hearing damage, do not listen at high volume  levels  for  long  periods.  Exercise  caution  when holding your device near your ear while the loudspeaker is in use.1 Your mobile ..................1.1  Keys and connectorsHeadset connector Power keymicro-USB connectorBack keyHome keyMenu keyTouch screen4018M_USA_Eng_01_140804.indd   1-2 2014/8/4   17:17:20
3 4Volume upVolume downCameraMicrophoneMenu key• Option  menu.  Touch  to  access  Manage  Home-screen,  Add  widgets,  Manage  applications, Wallpaper and Settings.• Recent  apps.  Touch  and  hold  to  open  a  list  of thumbnail images of apps you've worked with recently. Touch it to open an app. Swipe it left or right to remove a thumbnail from the list.Home key• While  on any  application or  screen,    touch  to return to the Home screen.Back key• Touch to  go back  to the  previous  screen, or  to close a dialog box, options menu, the notification panel, etc.Power key• Press: Lock the screen/Light up the screen.• Press and hold: Power on or generate a pop up menu selecting  from  Power  off/Restart/Airplane  mode or icons of Ringer mode.• Press to  mute the ringtone when there’s an  incoming call.• Press and hold for more than 7 seconds to restart the phone when the system stops responding. • Press and hold Power key and Volume down key to capture a screenshot. • Press and hold Power key and Volume up key under power off mode to restore factory set.Volume keys • Under  call  mode,  adjust  the  earpiece  or  headset volume.• In  Music/Video/Streaming  mode,  adjust  the  media volume.• In general mode, adjust the ring tone volume.• Mute the ringtone of an incoming call.• In Camera mode, using it as the capture key allows you to take a photo. 4018M_USA_Eng_01_140804.indd   3-4 2014/8/4   17:17:20
5 61.2  Getting started1.2.1  Set-upRemoving or installing the back coverInserting or removing the SIM card You must insert your SIM card to make phone calls. Please power off your phone before inserting or removing the SIM card.Place the SIM card with the chip facing downwards and slide it into its housing. Make sure that it is correctly inserted. To remove the card, press and slide it out. Your phone only supports mini-SIM card. Do not attempt to insert other SIM types like micro and nano cards, otherwise you may damage your phone.Installing or removing the batteryPlease power off your phone before removing the battery.• Insert and click the battery into place, then close the cover.• Unclip the cover, then remove the battery.Installing the microSD cardTo  install,  please  open microSD  card lock first,  and then place  the external  microSD  card  into  the  slot  with  the  gold  contact  facing down. To remove the  external microSD card, please  open microSD card lock and take it out from the slot.Charging the batteryConnect the battery charger to your phone and outlet respectively.    If  the  battery  is  very  low,  there  will  be  no  indication that power  is  being  received  until  the  charge  is  sufficient enough  to  show the charging  status bar. To  reduce power consumption  and  energy  waste,  once  the  battery  is  fully charged,  disconnect  your  charger  from  the  plug;  switch off Wi-Fi,  GPS,  Bluetooth  or  applications  running  in  the background when not in use; reduce the backlight time, etc.4018M_USA_Eng_01_140804.indd   5-6 2014/8/4   17:17:22
7 81.2.2  Power on your phoneHold down the Power key until the phone powers on. It will take a few seconds before the screen lights up.Set up your phone for the first timeThe first time you power on the phone, you should set the following options: language, input method, date & time, Google account, etc.If  you  power  on  your  phone  with  no  SIM  card  inserted,  you  can connect to  a Wi-Fi network to  sign into  your Google  account and to use some features.1.2.3  Power off your phoneHold  down  the  Power  key  until  the  Phone  options  appear,  select Power off.1.3  Home screenYou  can  bring  all  the  items  (applications,  shortcuts,  folders  and widgets)  you  use  most  frequently  to  your  Home  screen for  quick access. Touch the Home key to switch to Home screen.Status bar• Status/Notification indicators • Touch and  drag down to open  the notification panel.Application tab• Touch to open main menu.Search bar (1)• Touch  to enter text search screen. • Touch  to enter voice search screen.Favorite applications tray• Touch to enter the application.• Touch  and  hold  to  move  or  change applications.Add a location to display local weather.Home  screen  is  provided  in  an  extended  format  to  allow  more space for  adding applications,  shortcuts etc. Slide the Home  screen horizontally left and right to get a complete view of the Home screen. The row of small squares at  the lower part of  the screen indicates which screen you are viewing.1.3.1  Using the touchscreenTouch  To access an application, touch it with your finger.Touch and Hold  Touch and hold the home screen to get the widgets.Drag  Place your finger on any item to drag it to another location.Slide/Swipe  Slide the screen to scroll up and down the applications, images, web pages… at your convenience.Flick  Similar to swiping, but flicking makes it move quicker.Pinch/Spread  Place your fingers of one hand on the screen surface and draw them apart or together to scale an element on the screen.Rotate  Automatically  change  the  screen  orientation  from  portrait  to landscape by turning the phone sideways to have a better view.1.3.2  Status barFrom the  status bar,  you can  view both  phone  status (to  the  right side) and notification information (to the left side). (1)  Depends on software version.4018M_USA_Eng_01_140804.indd   7-8 2014/8/4   17:17:22
9 10Status iconsGPRS connected RoamingGPRS in use No SIM card insertedEDGE connected Vibrate modeEDGE in use Ringer is silenced3G connected Phone microphone is muted3G in use Battery is very lowHSPA (3G+) connected Battery is lowHSPA (3G+) in use Battery is partially drainedConnected to a Wi-Fi network Battery is fullBluetooth is on Battery is chargingConnected to a Bluetooth device Headset connectedAirplane mode No signalAlarm is set Signal strengthGPS is on Song is playing Notification iconsNew text or multimedia message Missed callProblem with SMS or MMS delivery Call on holdNew Hangouts message Call forwarding is onNew voicemail Uploading dataUpcoming event Downloading dataData is synchronizing Download finishedScreenshot error Select input methodUSB tethering is on An open Wi-Fi network is availablePortable Wi-Fi hotspot is onPhone is connected via USB cableScreenshot captured Radio is onCarrier data use threshold approaching or exceededSystem update availableCall in progress  Connected to VPN4018M_USA_Eng_01_140804.indd   9-10 2014/8/4   17:17:22
11 12Notification panelTouch and drag down the Status bar to open the notification panel. Touch and drag up to close it. From the Notification panel, you can open  items and  other  reminders indicated  by notification  icons  or view wireless service information. Touch to access Quick setting bar.Touch one notification and slide it sideways to delete it.Touch  the  icon    to  clear  all  event–based  notifications  (other ongoing notifications will remain).Touch   and then the Settings icon   to access Settings.Quick setting bar•Touch icons to enable/disable functions or to change modes.1.3.3  Search bar (1)The phone provides a Search function which can be used to locate information within applications, the phone or the web. 1.3.4  Lock/Unlock your screenTo protect your phone and privacy, you can lock the phone screen by creating a variety of patterns, PIN or password etc.1.3.5  Personalize your Home screenAddTouch  the  application  tab    ,  touch  and  hold  an  application  to activate  Move  mode,  and  drag  the  item  to  any  Home  screen  as you prefer.Reposition Touch and hold the item to be repositioned to activate Move mode, drag the item to the desired position and then release. You can move items both on the Home screen and the Favorite tray. Hold the icon on the left or right edge of the screen to drag the item to another Home screen.RemoveTouch  and  hold  the  item  to  be  removed  to  activate  Move  mode, drag the item up to the top of Remove icon, and release after the item turns red.Create foldersTo improve the organization of items (shortcuts or applications) on the Home screen and the Favorite tray, you can add them to a folder by stacking one item on top of another. To rename a folder, open it, touch the folder’s title bar to input the new name.Wallpaper customizationTouch  the  Menu  key  and  select  Wallpaper.  A  popup  window named  Select  wallpaper  from  will  appear,  offering  a  range  of options.  Slide  left  and  right  to  locate  a  desired  image,  touch  Set wallpaper  to  confirm. Alternatively  follow  these  steps:  Settings\Display\Wallpaper.1.3.6  Application tabTouch   from the Home screen to enter applications list. To return to the Home screen, touch the Home key.Consult recently-used applicationsTo  consult  recently-used  applications,  you  can  touch  and  hold  the Menu  key. Touch  a  thumbnail  in  the  window  to  open  the  related application.  Touch  and  hold  one  thumbnail,  select  "Remove  from list" to delete it. (1)  Depends on software version.4018M_USA_Eng_01_140804.indd   11-12 2014/8/4   17:17:22
13 141.3.7  Volume adjustmentYou  can  set  ringer,  media  and  phone  ringtone  volume  to  your preference by pressing Volume up/down key or touching Settings\Sound.1.4  Applications and widgets The Applications  (apps)  list  contains  all  pre-embedded  and  newly installed apps.To access the list, touch   from the Home screen. To return to the Home screen, touch the Home key or the Back key.By touching and holding an empty area in the Home screen, you can switch to widget interface mode. 2 Text input .....................2.1  Using Onscreen KeyboardOnscreen Keyboard settingsTouch  application  tab  from  the  home  screen,  select  Settings\Language  &  input,  touch  the  Settings  icon    on  the  right  of  Google  keyboard  or  Swype,  and  then  a  series  of  settings  are available for your selection. Adjust the Onscreen Keyboard orientationTurn the phone sideways or upright to adjust the Onscreen Keyboard orientation.  You  can  also  adjust  it  by  marking  the  checkbox  in Settings\Display\Orientation.2.1.1  Google KeyboardTouch to switch between symbol and numeric keyboard.Touch to enter symbols/emoticons.Touch to enter text or numbers.Touch to switch  between "abc/Abc" mode; Touch & hold to switch between "abc/ABC" mode.2.1.2  Swype keyboardSwype lets you enter a word with one continuous motion: just drag your finger over the letters in the word.•  Place your finger on the key with the first letter of the word and drag your finger to each subsequent letter without lifting your finger off the screen.•  Continue until you have finished the word. Lift your finger after the last letter.•  If Swype cannot clearly determine your word, the word choice window opens. Select an alternative word from the list.Touch and hold to enter multiple choices mode.•Touch to switch back to last chosen word.•Touch and hold to change input language.Touch to enter text or numbers.Touch to switch "abc/Abc/ABC" input mode.Touch and hold for Swype settings and additional information.Touch to enter numbers, symbols, etc.4018M_USA_Eng_01_140804.indd   13-14 2014/8/4   17:17:22
15 162.2  Text editingYou can edit the text you have entered.• Touch  and  hold  or  double-tap  within  the  text  you  would  like to edit.• Drag the tap to change the highlighted selection.• The following options will appear: Select all  , Cut   , Copy   and Paste  .• Touch the icon   to confirm.3 Phone call ...............3.1  Placing a callYou can easily launch a call using Phone. Touch Application tab from the Home screen and select Phone. Call log Touch to dial new number.Touch to access New contact, People and Settings.Touch and hold to access voicemail.Enter  the  desired  number  from  the  keyboard  directly  or  select  a contact from Contacts or Call log by sliding or touching tabs, then touch   to place the call. The number you entered can  be saved to Contacts by  touching   and selecting Add to Contacts.If you make a mistake, you can delete the incorrect digits by touching  .To hang up a call, touch   .3.2  Answering or rejecting a callWhen you receive a call, touch   .• Slide rightward to answer;• Slide leftward to reject;• Slide upward to reject the call by sending a preset message.To mute incoming calls, press the Volume up/down key.3.3  Consulting your call memoryYou  can  access  your  call  memory  by  touching    from  the  Dial screen to view call history in categories of Incoming calls, Outgoing calls, and Missed calls.3.4  Speed dial settingsYou can  access  this setting  screen by  touching    and  then   Speed Dial on Dial screen, then select contacts to define 2-9 screen keys as a speed dialer. Touch   to remove contacts from speed dial.4018M_USA_Eng_01_140804.indd   15-16 2014/8/4   17:17:22
17 184 People .....................You  can view  and create  contacts  on your  phone and  synchronize these  with  your  Gmail  contacts  or  other applications on  the  web or on your phone.4.1  Adding a contactTouch Application tab on the Home screen, select People app, then touch the icon   in the contact list to create a new contact.Contact group list; Touch to find contacts in contact list;FavoritesContact listTouch to add contact4.2  Importing, exporting and sharing contactsFrom Contacts screen, touch   to open the options menu, touch Import/Export,  then  choose  to  import/export  contacts  from/to SIM card, Phone, SD card, Phone storage, Accounts, etc.To  import/export  a  single  contact  from/to  SIM  card,  choose  an account  and  target  SIM  card(s),  select  the  contact  you  want  to import/export, and touch OK to confirm.To import/export all contacts from/to SIM card, choose  an account  and target SIM card(s), touch Select all and touch OK to confirm.You can share a single contact or contacts with others by sending the contact's vCard to them via Bluetooth, Gmail, etc.Touch  a  contact  you  want  to  share,  touch    and  Share  from the  contact  details  screen,  then  select  the  application  to  perform this action. 4.3  Synchronizing contacts in multiple accountsContacts,  data  or  other  information  can  be  synchronized  from multiple  accounts,  depending  on  the  applications  installed  on  your phone.5 Messaging ................You can create, edit and receive SMS and MMS with this phone.To access this feature, touch Application tab from the Home screen, then select Messaging. All messages you receive or send out can be saved in phone memory or SIM card.  To consult the SMS messages stored in SIM card, touch   from Messaging screen, then touch Settings\Text  messages(SMS)\Manage  SIM  messages.5.1  Write messageOn message list screen, touch the new message icon   to write text/multimedia messages.Touch to create a new message.Touch to search in all messages.Touch to view the whole message thread.Touch & hold message threads to delete messages or to add shortcut.4018M_USA_Eng_01_140804.indd   17-18 2014/8/4   17:17:22
19 20Sending a text messageEnter  the  mobile  phone  number  of  the  recipient  on  Type  name or  number bar  or touch   to  add recipients, touch  Type  text message bar to enter the text of the message. When finished, touch  to send the text message. An  SMS  of  more  than  160  characters  will be charged  as several SMS.  Specific  (accented)  letters  will  also  increase the size of the SMS, this may cause multiple SMS to be sent to your recipient.Sending a multimedia messageMMS  enables  you  to  send  video  clips,  images,  photos,  animations, slides and audio to other compatible phones and e-mail addresses. An SMS will be converted to MMS automatically when media files (image, video, audio, slides,  etc.) are attached or Subject or email addresses are added.6  Email .......................Besides your Gmail account, you can  also set-up external POP3  or IMAP4 email accounts in your phone.To access this function, touch Application tab from the Home screen, then select Email.An email wizard will guide you through the steps to set-up an email account.• Enter  the  email  address  and  password  of  the  account  you  want to set-up.• Touch  Next. If the account  you entered is  not provided by your service  provider  in  the  phone,  you  will  be  prompted  to  go  to the  email  account  settings  screen  to  enter  settings  manually. Alternatively,  you  can  touch  Manual  setup  to  directly  enter the  incoming  and  outgoing  settings  for  the  email  account  you are setting up.• Enter the account name and display name in outgoing emails.• To  add  another email  account,  you can touch    and Settings, and  finally touch  ADD ACCOUNT on  the right  of the  title  to create the account.To create and send emails• Touch the icon     from Inbox screen.• Enter recipient(s) email address(es) in To field.• If necessary, touch   and touch Add Cc/Bcc to add a copy or a blind carbon copy to the message.• Enter the subject and the content of the message.• Touch   , touch Attach file to add an attachment.• Finally, touch   to send.• If you do not want to send the mail right away, you can touch   and Save draft or touch Back key to save a copy. 7 Getting connected .......To  connect  to  the  Internet  with  this  phone,  you  can  use  GPRS/EDGE/3G networks or Wi-Fi, whichever is most convenient.7.1  Connecting to the Internet7.1.1  GPRS/EDGE/3GThe first time  you turn  on your phone with a  SIM card inserted, it will automatically configure network service: GPRS, EDGE or 3G. If the network is not connected, you can touch   on Quick setting bar.To  check the network connection  you are using, touch Application tab  on  the  Home  screen,  then  touch  Settings\More...\Mobile networks\Access Point Names or Network operators.7.1.2  Wi-FiUsing Wi-Fi, you  can  connect  to the  Internet  when  your phone is within range of a wireless network. Wi-Fi can be used on the phone even without a SIM card inserted.4018M_USA_Eng_01_140804.indd   19-20 2014/8/4   17:17:23
21 22To turn Wi-Fi on and connect to a wireless network• Touch   on Quick setting bar to get to Settings.• Touch the switch   beside Wi-Fi to  turn on/off Wi-Fi.• Touch Wi-Fi, detailed information of all detected Wi-Fi networks is displayed in the Wi-Fi networks section.• Touch  a Wi-Fi  network  to connect to  it.  If  the network  you selected is secured,  you  are required to  enter  a password  or other credentials (contact network operator for details). When finished, touch Connect.7.2  Browser .....................................Using Browser, you can enjoy surfing the Web.To access this function, touch Application tab from the Home screen, then touch Browser.To go to a web pageOn Browser screen, touch the URL box at the top, enter the address of the web page, then touch   to confirm. 7.3  Connecting to a computerWith  the  USB  cable,  you  can  transfer  media  files  and  other  files between micro SD card/internal storage and a computer. Before using MTP or PTP, first select USB debugging. •Touch Settings\About phone, then touch Build number 7 times. Then touch Settings\Developer options\USB debugging.To connect/disconnect your phone to/from the computer:•Use  the  USB  cable  that  came  with  your  phone  to  connect the  phone  to  a  USB  port  on  your  computer. You  will  receive  a notification that the USB is connected.• If you use mass storage, open the Notification panel and touch USB connected, then touch Turn on USB storage in the dialog that opens to confirm that you want to transfer files.• If  you  use  MTP  or  PTP,  your  phone  will  be  automatically connected.To disconnect (from mass storage):• Unmount the microSD card on your computer.• Open the Notification panel and touch Turn off USB storage.   For  Windows  XP  or  lower  operating  systems,  you should  download  and  install  Windows  Media  Player  on your computer.To  locate  the  data you  have  transferred  or downloaded  in the internal storage:• Touch  Application  tab  from  the  Home  screen  to  open  the applications list.• Touch File Manager.All data you have downloaded is stored in File Manager, where you can view media files (videos, photos, music and others), rename files, install applications on your phone, etc.7.4  Sharing your phone's mobile data connectionYou  can  share  your  phone's  mobile  data  connection  with  a  single computer via a USB cable (USB tethering) or with up to eight devices at once by turning your phone into a portable Wi-Fi hotspot.To turn on USB tethering or Portable Wi-Fi hotspot• Touch   on Quick setting bar to get to Settings.• Touch More...\Tethering & portable hotspot.• Mark the checkbox of USB tethering or turn on Wi-Fi hotspot to activate this function. These functions may incur additional network charges from your network operator. Extra fees may also be charged in roaming  areas.  You  can  check  data  usage  by  touching Settings\Data usage.4018M_USA_Eng_01_140804.indd   21-22 2014/8/4   17:17:23
23 248   Find my location using GPS satellitesTo activate your phone’s global positioning system (GPS) satellite receiver:• Touch   on Quick setting bar to get to Settings.• Touch Location.• Touch the switch   beside Location to turn on.Find your location by opening Maps:Use  your  phone’s  GPS  satellite  receiver  to  pinpoint  your  location within  an  accuracy  as  close  as  several  meters  ("street  level"). The process of accessing the GPS satellite and setting your phone's precise location for the first time will require up to 5 minutes. You will need to stand in a place with a clear view of the sky and avoid moving. After this, GPS will only need 20-40 seconds to identify your precise location. Then you can start the navigation to find the target location.9 Data backup .................This phone enables you to back up your phone’s settings and other application data to Google Servers, with your Google Account. If  you replace  your phone,  the  settings and  data  you’ve  backed up are  restored  onto  the  new  phone  the  first  time  you  sign  in  with your Google Account. To activate this function:• Touch   on Quick setting bar to get to Settings.• Touch Back up & reset\Back up my data to mark the checkbox.Once  activated,  a  wide  variety  of  settings and  data  are  backed up, including your Wi-Fi passwords, bookmarks, a list of the applications you’ve installed,  the words you’ve added  to the  dictionary  used by the onscreen  keyboard,  and most  of  the settings  configured within  the  Settings  application.  If  you  deactivated  this  option,  settings  are no  longer  backed  up,  and  any  existing  backups  are  deleted  from Google Servers.10  Factory data reset  To activate factory data reset:• Touch   on Quick setting bar to get to Settings.• Touch Back up & reset\Factory data reset• Touch Reset phone\Erase everythingPhone reset will erase all of your personal data from internal phone storage, including information about your Google Account, any other accounts, your system and application settings, and any downloaded applications. Resetting the phone does not erase any system software updates you’ve downloaded. If you reset the phone in this way, you’re prompted  to  re-enter  the  same  kind  of  information  as  when  you first started Android.When you are unable to power on your cellphone, there is another way to perform a factory data reset by pressing the Volume up key and the Power key simultaneously until the screen lights up.11   Applications & Internal storage .....11.1  ApplicationsWith this phone, some  built-in Google applications and other  third party applications are available for your convenience.With the built-in applications, you can:• Communicate with friends.4018M_USA_Eng_01_140804.indd   23-24 2014/8/4   17:17:23
25 26• Exchange messages or emails with friends.• Track your location, view traffic situations, search for locations and get navigation information to your destination.• Download more applications from Google Play Store and more.For  more  information  about  these  applications,  please  check  the online user manual at: www.alcatelonetouch.com.11.2  Internal storageTouch  Settings\Storage  to display  the amount  of  internal  phone storage  used by  the operating  system,  its  components,  applications (including those you downloaded), permanent and temporary data. All  personal  music,  pictures,  applications,  and  files  will  be  saved  in internal phone storage if no external SD card is inserted.If a warning message comes up saying that phone memory is  limited,  you  are  required to  free  up  space  by deleting some unwanted applications, downloaded files, etc.12   Making the most of your phone .........You  can  download  software  upgrades  for  free  from  the  website (www.alcatelonetouch.com). 12.1  Smart SuiteSmart Suite includes:• ContactsIt  allows  you to  back  up  contact  entries  so  that  you don't  have to  worry  about  losing,  breaking,  switching  phones  or  changing service providers.• MessagesIt frees you from painstakingly inputting text on the keypads. All of your messages are easily accessible and well-organized.• CalendarIt  allows  you  to  sync  events  freely  between  your  phone  and Outlook and create and edit new events from a PC.• PhotosIt allows you to easily import photos from a PC or the handset and organize them in different albums for better management.• VideosIt allows you to insert video files from a PC for playback and then upload to a handset folder.• MusicIt allows you to quickly search for your favorites in a PC, manage the ultimate  Library,  and enjoy the easiest  digital jukebox in your own mobile way. • Application It allows you to import downloaded mobile applications and have them installed into your handset upon synchronization.• BackupIt allows you to back up your contacts, messages, calendar, photos and applications, then import the backup files to your phone.Supported Operating SystemsWindows XP/Vista/Windows 7/Windows 8.12.2  UpgradeYou can use Mobile Upgrade tool or FOTA Upgrade tool to  update your phone's software.12.2.1  Mobile UpgradeDownload  Mobile  Upgrade  from ALCATEL  ONETOUCH  website (www.alcatelonetouch.com)  and  install  it  on  your  PC.  Launch  the tool and update your phone by following the step by step instructions (refer  to  the  User  Guide  provided  together  with  the  tool). Your phone’s software will now have the latest software. All personal information will be permanently lost following the  update  process.  We  recommend  you  backup  your personal data using Smart Suite before upgrading.4018M_USA_Eng_01_140804.indd   25-26 2014/8/4   17:17:23
27 2812.2.2  FOTA UpgradeUsing FOTA Upgrade tool you can update your phone's software.To  access  System  Updates,  please  open  notification  panel  and touch    and  then   ,  then  press  About  phone\System updates. Or you can directly touch   and access Settings\About phone\System  updates.  Touch  Check  for  updates,  and  the phone will search for the latest software. If you want to update the system,  please  touch  the  button Download,  after  it's  done please touch Install to complete the upgrade. Now your phone's software will have the latest version.You  should  turn  on  data  connection  before  searching  for  updates. Settings for auto-check intervals and  reminders about upgrades are also available once you restart the phone.If  you  have  chosen  auto-check,  when  the  system  discovers  the new  version, the    icon    will  appear in  the  status  bar. Touch  the notification to access the System Updates directly.During FOTA downloading or updating, to avoid errors in locating the correct update packages, do not change your default storage location.Safety and use .....................We recommend that you read this chapter carefully before using your mobile  phone.  The  manufacturer  disclaims  any  liability  for  damage, which may result as a consequence of improper use or use contrary to the instructions contained herein.• TRAFFIC SAFETY:Given  that  studies  show  that  using  a  mobile  phone  while  driving a  vehicle  constitutes  a  real  risk,  even  when  the  hands-free  kit  is used (car kit, headset...), drivers are requested to refrain from using their mobile phone when the vehicle is not parked. Check the laws and  regulations  on  the  use  of  wireless  mobile  phones  and  their accessories in the areas where you drive. Always obey them. The use of these devices may be prohibited or restricted in certain areas.When driving, do not use your mobile phone and headphone to listen to music or to the radio. Using a headphone can be  dangerous and forbidden in some areas.When switched on, your mobile phone emits electromagnetic waves that can interfere with the vehicle’s electronic systems such as ABS anti-lock brakes or airbags. To ensure that there is no problem:-   do not place your mobile phone on top of the dashboard or within an airbag deployment area,-   check with your car dealer or the car manufacturer to make sure that the car’s electronic devices are shielded from mobile phone RF energy.• CONDITIONS OF USE:You are advised to switch off the mobile phone from time to time to optimize its performance.Remember  to  abide  by  local  authority  rules  of  mobile  phone  use on aircrafts.Operational  Warnings:  Obey  all  posted  signs  when  using  mobile devices in public areas. Follow  Instructions  to  Avoid  Interference  Problems: Turn  off  your mobile device in any location where posted notices instruct you to do so. In an aircraft, turn off your mobile device whenever instructed to do so by airline staff. If your mobile device offers an airplane mode or similar feature, consult airline staff about using it in flight.Switch  the  mobile  phone  off  when  you  are  in  health  care  facilities, except  in  designated  areas.  As  with  many  other  types  of  equipment now in regular use, mobile phones can interfere with other electrical or electronic devices, or equipment using radio frequency.Switch  the mobile  phone  off  when  you  are near  gas  or  flammable liquids.  Strictly  obey  all  signs  and  instructions  posted  in  a  fuel depot,  gas station,  or chemical plant, or in  any potentially explosive atmosphere.4018M_USA_Eng_01_140804.indd   27-28 2014/8/4   17:17:23
29 30When the mobile phone is switched on, it should be kept at least 15 cm  from  any medical  device such  as a  pacemaker, a  hearing  aid or insulin pump. In particular when using the mobile phone you should hold it against the ear on the opposite side to the device, if any. Read  and  follow  the  directions  from  the  manufacturer  of  your implantable  medical  device.  If  you  have  any  questions  about  using your  mobile  device  with  your  implantable  medical  device,  consult your healthcare provider.To  avoid  hearing  impairment,  answer  the  call  before  holding  your mobile phone to  your ear. Also  move the  handset away  from your ear while using the “hands-free” option because the amplified volume might cause hearing damage.It is recommended to have proper supervision while small children use your mobile phone.When replacing the cover please note that your mobile phone may contain substances that could create an allergic reaction.Always  handle your mobile  phone with  care and keep  it in a clean and dust-free place.Do not allow your mobile phone to be exposed to adverse weather or environmental conditions  (moisture, humidity, rain, infiltration  of liquids, dust, sea air, etc.). The manufacturer’s recommended operating temperature range is -10°C (14°F) to +55°C (131°F) (the max value depends on device, materials and housing paint/texture).Over 55°C (131°F) the legibility of the mobile phone’s display may be impaired, though this is temporary and not serious. Do not open or attempt to repair your mobile phone yourself.Do not drop, throw or try to bend your mobile phone.Do not use the mobile phone if the glass made screen, is damaged, cracked or broken to avoid any injury.Do not paint it.Use  only  batteries,  battery  chargers,  and  accessories  which  are recommended  by  TCT  Mobile  Limited  and  its  affiliates  and  are compatible with your mobile phone model.TCT Mobile Limited and its  affiliates  disclaim  any  liability  for  damage  caused  by  the  use  of other chargers or batteries.Your mobile phone should not be disposed of in a municipal waste. Please check local regulations for disposal of electronic products.Remember to make back-up copies or keep a written record of all important information stored in your mobile phone.Some  people  may  suffer  epileptic  seizures  or  blackouts  when exposed  to  flashing  lights,  or  when  playing  video  games.  These seizures  or  blackouts  may  occur  even  if  a  person  never  had  a previous  seizure  or  blackout.  If  you  have  experienced  seizures  or blackouts, or if you have a family history of such occurrences, please consult  your  doctor  before  playing  video  games  on  your  mobile phone  or  enabling  a  flashing-lights  feature  on  your  mobile  phone. Parents should monitor their children’s use of video games or other features  that  incorporate  flashing  lights  on  the  mobile  phones. All persons  should discontinue  use  and consult  a  doctor if any  of the following  symptoms  occur:  convulsion,  eye  or  muscle  twitching, loss of awareness, involuntary movements, or disorientation. To limit the  likelihood  of  such  symptoms,  please  take  the  following  safety precautions:-  Play at the farthest distance possible from the screen.When  you  play  games  on  your  mobile  phone,  you  may  experience occasional  discomfort  in  your  hands,  arms,  shoulders,  neck,  or  other parts of your body. Follow these instructions to avoid problems such as tendinitis, carpal tunnel syndrome, or other musculoskeletal disorders:-  Take a minimum of a 15-minute break every hour of game playing.-   If your hands, wrists, or arms become tired or sore while playing, stop and rest for several hours before playing again.-   If you continue to have sore hands, wrists, or arms during or after playing, stop the game and see a doctor.PROTECT YOUR HEARING To prevent possible hearing damage, do not listen at high volume  levels  for  long  periods.  Exercise  caution  when holding your device near your ear while the loudspeaker is in use.• PRIVACY:Please note that you must respect the laws and regulations in force in your jurisdiction or other jurisdiction(s) where you will use your mobile  phone  regarding  taking  photographs  and  recording  sounds with  your  mobile  phone.  Pursuant  to  such  laws  and  regulations, it  may  be  strictly forbidden  to  take  photographs and/or to  record the voices  of other  people or  any of  their personal  attributes, and reproduce or  distribute  them,  as  this  may  be considered  to  be  an invasion of privacy.  It is the user’s sole responsibility to ensure that prior authorization be obtained, if necessary, in  order to  record private  or confidential conversations  or  take  a  photograph  of  another  person;  the manufacturer,  the seller or  vendor of  your mobile phone (including the  operator)  disclaim  any  liability  which  may  result  from  the improper use of the mobile phone.• BATTERY AND ACCESSORIES:Before removing the battery from your mobile  phone, please  make sure that the mobile phone is switched off. Observe the following precautions for battery use: -  Do  not  attempt  to  open  the  battery  (due  to  the  risk  of  toxic fumes and burns). -  Do not puncture, disassemble or cause a short-circuit in a battery, -  Do not burn or dispose of a used battery in the garbage or store it at temperatures above 60°C (140°F). Batteries must  be disposed of  in accordance with  locally applicable environmental regulations. Only use the battery for the purpose for 4018M_USA_Eng_01_140804.indd   29-30 2014/8/4   17:17:23
31 32which  it  was designed.  Never use  damaged  batteries  or those not recommended by TCT Mobile Limited and/or its affiliates.   This symbol on your mobile phone, the battery and the accessories  means that these  products must  be taken to collection points at the end of their life:  -  Municipal waste disposal centers with specific bins for these items of equipment  - Collection bins at points of sale.They will then be recycled, preventing substances being disposed of in the environment, so that their components can be reused.In European Union countries:These  collection  points  are  accessible  free  of  charge. All  products with this sign must be brought to these collection points.In non European Union jurisdictions:Items of equipment with this symbol are not be thrown into ordinary bins  if  your  jurisdiction  or  your  region  has  suitable  recycling  and collection facilities; instead they are to be taken to collection points for them to be recycled.In  the  United  States  you  may  learn  more  about  CTIA’s  Recycling Program at www.recyclewirelessphones.comCAUTION:  RISK  OF  EXPLOSION  IF  BATTERY  IS  REPLACED BY  AN  INCORRECT  TYPE.  DISPOSE  OF  USED  BATTERIES ACCORDING TO THE INSTRUCTIONS• CHARGERSHome  A.C./  Travel  chargers  will  operate  within  the  temperature range of: 0°C (32°F) to 40°C (104°F).The  chargers  designed  for  your  mobile  phone  meet  with  the standard for safety of  information technology equipment  and office equipment use. Due to different applicable electrical specifications, a charger you purchased in one jurisdiction may not work in another jurisdiction. They should be used for this purpose only.Characteristics of power supply (depending on the country):Travel charger:  Input: 100-240 V, 50/60 Hz, 130/150 mA  Output: 5 V, 550 mA Battery:  Lithium 1300/1400 mAh• RADIO WAVES:THIS  MOBILE  PHONE  MEETS  THE  GOVERNMENT’S REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.Your mobile phone is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radio-frequency (RF) energy. These limits are part of comprehensive guidelines  and  establish  permitted  levels  of  RF  energy  for  the general population. The guidelines are based on standards that were developed by  independent scientific  organizations  through periodic and thorough evaluation of scientific studies. These guidelines include a  substantial  safety  margin  designed  to  ensure  the  safety  of  all persons, regardless of age and health.The  exposure  standard  for  mobile  phones  employs  a  unit  of measurement  known  as  the  Specific  Absorption  Rate,  or  SAR. The  SAR  limit  set  by  public  authorities  such  as  the  Federal Communications Commission of the  US Government (FCC), or  by Industry  Canada,  is 1.6 W/kg  averaged over  1 gram  of body  tissue. Tests for SAR are conducted using standard operating positions with the mobile phone transmitting at its highest certified power level in all tested frequency bands.Although the SAR is determined at the highest certified power level, the actual SAR level of the mobile phone while operating can be well below the maximum value. This is because the mobile phone is designed to operate at multiple power levels so as to use only the power required to reach the network. In general, the closer you are to a wireless base station antenna,  the  lower the  power output  of  the mobile  phone. Before  a  mobile  phone  model  is  available  for  sale  to  the  public, compliance  with national regulations  and standards  must be shown.The highest SAR value for this model mobile phone when tested is 1.12 W/kg for use at the ear and 1.16 W/kg for use close to the body. While  there  may  be  differences  between  the  SAR  levels  of various  mobile  phones  and  at  various  positions,  they  all  meet the  government  requirement  for  RF  exposure.  For  body-worn operation,  the  mobile  phone  meets  FCC  RF  exposure  guidelines provided  that  it  is  used  with  a  non-metallic  accessory  with  the handset  at  least  10  mm  from  the  body.  Use  of  other  accessories may  not  ensure  compliance  with  FCC  RF  exposure  guidelines.Additional  information  on  SAR  can  be  found  on  the  Cellular Telecommunications  & Internet Association (CTIA) Web  site:  http://www.phonefacts.netThe  World  Health  Organization  (WHO)  considers  that  present scientific  information  does  not  indicate  the  need  for  any  special precautions for  use  of mobile  phones. If  individuals  are concerned, they might choose to limit their own or their children’s RF exposure by limiting the length of calls, or using “hands-free” devices to keep mobile  phones  away  from  the  head  and  body.  (fact  sheet  n°193). Additional  WHO  information  about  electromagnetic  fields  and public  health  are  available  on  the  following  website:  http://www.who.int/peh-emf. Note: This equipment has been tested and found to comply with the limits  for a  Class  B  digital  device pursuant  to  part  15  of the  FCC Rules. These  limits  are  designed  to  provide  reasonable  protection against  harmful  interference  in  a  residential  installation.  This equipment  generates,  uses  and  can  radiate  radio  frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is  no  guarantee  that  interference  to  radio  or  television  reception, which can be  determined by turning the  equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:-  Reorient or relocate the receiving antenna.-  Increase the separation between the equipment and receiver.-  Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.4018M_USA_Eng_01_140804.indd   31-32 2014/8/4   17:17:23
33 34-  Consult the dealer or an experienced radio/ TV technician for help.Changes  or  modifications  not  expressly  approved  by  the  party responsible for compliance could void the user’s authority to operate the equipment.For the receiver devices associated with the operation of a licensed radio service (e.g. FM broadcast), they bear the following statement:This  device complies  with Part 15  of  the FCC  Rules.  Operation  is subject  to  the  condition  that  this  device  does  not  cause  harmful interference.For other devices, they bear the following statement:This  device complies  with Part 15  of  the FCC  Rules.  Operation  is subject to the following two conditions:(1) this device may not cause harmful interference(2)  this  device  must  accept  any  interference  received,  including interference that may cause undesired operation.Your mobile phone is  equipped with a built-in antenna. For optimal operation, you should avoid touching it or degrading it.As  mobile  devices  offer  a  range  of  functions,  they  can  be  used  in positions  other  than  against  your  ear.  In  such  circumstances  the device will be compliant with the guidelines when used with headset or  usb  data  cable.  If  you  are  using  another  accessory  ensure  that whatever product is used is free of any metal and that it positions the mobile phone at least 10 mm away from the body.• LICENCES microSD Logo is a trademark. The  Bluetooth  word  mark  and  logos  are  owned  by the Bluetooth SIG,  Inc. and any use of such marks by TCT Mobile Limited and its affiliates is under license. Other trademarks and trade names are those of their respective owners.  ALCATEL  ONETOUCH  4018M Bluetooth  Declaration  ID B021282 The Wi-Fi  Logo is  a  certification mark  of  the Wi-Fi Alliance.Google, the Google logo, Android, the Android logo, Google Search TM, Google MapsTM, Gmail TM, YouTube, Google Play Store, Google Latitude TM and Hangouts TM are trademarks of Google Inc.The  Android  robot  is  reproduced  or  modified  from  work  created and  shared  by  Google  and  used  according  to  terms  described  in  the Creative  Commons  3.0 Attribution  License  (the  text  will  show  when you  touch  and  hold  Google  legal  in  Settings\About  phone\Legal information) (1).You  have  purchased  a  product  which  uses  the  open  source  (http://opensource.org/) programs mtd, msdosfs, netfilter/iptables  and initrd in object code and other open source programs licensed under the GNU General Public License and Apache License. We will provide you with a complete copy of the corresponding source codes upon request within a period of three years from the distribution of the product by TCT. You  may  download  the  source  codes  from  http://sourceforge.net/projects/alcatel/files/.  The provision of the source code is free of charge from internet. Hearing Aid CompatibilityYour  mobile  phone  is  rated:  «For  Hearing  Aid»,  to  assist  hearing device users in  finding mobile phones  that may be compatible  with their hearing devices.This device is HAC M3 compatible. Reference ANSI C63.19-2007For  more  information  please  visit  our  website  http://www.alcatelonetouch.comFCC ID: RAD515General information .......• Website: www.alcatelonetouch.com• Facebook: http://www.facebook.com/alcatelonetouchusa• Twitter: http://www.twitter.com/alcatel1touch• Hot Line Number: In the United States, call 877-702-3444 for technical support.On  our  Internet  site,  you  will  find  our  FAQ  (Frequently  Asked Questions)  section.  You  can  also  contact  us  by  e-mail  to  ask  any questions you may have. An electronic version of this user guide is available in English and other languages according to availability on our server: www.alcatelonetouch.comYour  telephone  is  a  transceiver  that  operates  on  GSM  in  quad-band  with  (850/900/1800/1900)  MHz  or  UMTS  in  dual-band  with (850/2100) MHz.Protection against theft (1)Your  mobile  phone  is  identified  by  an  IMEI  (mobile  phone  serial number) shown on the packaging label and in the product’s memory. We  recommend that  you  note the  number  the first  time  you  use your  mobile phone  by  entering  *#06# and  keep  it  in a  safe  place. It may be requested  by the police or your operator  if your mobile phone is stolen. (1)  Contact your network operator to check service availability.(1)  It may not available according to the countries.4018M_USA_Eng_01_140804.indd   33-34 2014/8/4   17:17:23
35 36DisclaimerThere  may  be  certain  differences  between  the  user  manual description  and  the  mobile  phone’s  operation,  depending  on  the software release of your mobile phone or specific operator services.TCT Mobile shall not be held legally responsible for such differences, if any, nor for their potential consequences, which responsibility shall be borne by the operator exclusively.TCT Mobile (US), Inc. Warranty ............................TCT Mobile (US), Inc. warrants to the original retail purchaser of this wireless device that should this product or part thereof during normal consumer usage and condition be proven to be defective in material or workmanship that results in product failure within the first twelve (12) months from the date of purchase as shown on your original sales receipt from an authorized sales agent.  Such defect(s) will be repaired or  replaced  (with  new  or  rebuilt  parts)  at  the  company’s  option without charge for parts or labor directly related to the defect(s). Batteries, power adapters, and other accessories sold as in box items are also  warranted against defects and  workmanship that  results  in product failure within  the  first six (6)  months period from the date of purchase as  shown on your original  sales receipt.   Such  defect(s) will  be  repaired  or  replaced  (with  new  or  rebuilt  parts)  at  the company’s option without charge for parts or  labor directly  related to the defect(s). The limited warranty for your wireless device will be voided if any of the following conditions occur: •  Non-compliance with the instructions for use or installation, or with technical  and  safety  standards  applicable  in  the  geographical  area where your phone is used;•  Connection to any equipment not supplied or not recommended by TCT Mobile (US), Inc.;•  Modification or  repair  performed  by individuals  not  authorized by TCT Mobile (US), Inc. or its affiliates; •  Changes to the device operating system by the user or third party applications;•  Acts of god such as inclement weather, lightning, power surges, fire, humidity, infiltration of liquids or foods, chemical products, download of files, crash, high voltage, corrosion, oxidation;•  Removal  or  altering of  the wireless device’s event  labels or  serial numbers (IMEI);•  Damage from exposure to water or other liquids, moisture, humidity, excessive temperatures or extreme environmental conditions, sand, excess dust and any condition outside the operating guidelines;•  Defects in appearance, cosmetic, decorative or structural items such as framing and non-operative parts;• Damage as result of physical abuse regardless of cause. There  are no  express warranties, whether written,  oral  or implied, other than this printed limited warranty or the mandatory warranty provided by your jurisdiction. In no event shall TCT Mobile (US), Inc. or any of its affiliates be liable for incidental or consequential damages of any nature whatsoever, including but not limited to commercial loss, to the full extent those damages can be disclaimed by law. Some states do not allow the exclusion or limitation of incidental or consequential damages, or  limitation  of the duration of implied warranties, so  the preceding limitations or exclusions may not apply to you.How to obtain Support:  Contact the customer care center by calling (877-702-3444)  or  going  to  (http://www.alcatelonetouch.com/usa/).  We have placed many self-help tools that may help you to isolate the problem and eliminate the need to send your wireless device in for service.  In the case that your wireless device is no longer covered by this limited warranty due to time or condition, you may utilize our out of warranty repair options. How to obtain Hardware Service within the terms of this warranty: Create a user profile (alcatel.finetw.com) and then create an RMA for the defective device.  Ship the device with a copy of the original proof of purchase (e.g. original copy of the dated bill of sale, invoice) with the owner’s return address  (No PO Boxes accepted),  wireless carrier’s name,  alternate  daytime  phone  number,  and  email  address  with  a complete problem description.  Only ship the device.  Do not ship the SIM card, memory cards, or any other accessories such as the power adapter.  You must properly package and ship the wireless device to the repair center.  TCT Mobile (US), Inc. is not responsible for devices that do  not  arrive  at the  service  center  or  are  damaged  in  transit.  Insurance is recommended with proof of delivery. Upon receipt, the service center will verify the warranty conditions, repair, and return your device to the address provided in the RMA.  Check the warranty repair status by going online with the RMA number on web portal. Troubleshooting...................Before contacting the service center,  you are advised  to follow the instructions below:• You  are  advised  to  fully  charge  (   )  the  battery  for  optimal operation.• Avoid  storing  large  amounts  of  data  in  your  phone  as  this  may affect its performance.4018M_USA_Eng_01_140804.indd   35-36 2014/8/4   17:17:23
37 38• Use  Factory  data  reset  and  Mobile  Upgrade  tool  to  perform phone  formatting  or  software  upgrading  (to  reset  factory  data, hold down the  Power key and the Volume up key at the  same time  under  power  off  mode).  ALL  User  phone  data:  contacts, photos,  messages  and  files,  downloaded  applications   will  be  lost permanently. It  is strongly advised to fully  backup the phone data and profile via Smart Suite before doing formatting and upgrading. and carry out the following checks:My phone is frozen or cannot be switched on • Check the battery contacts, remove and reinstall your battery, then turn your phone on.• Check the battery power level, charge for at least 20 minutes.• Press and hold Power key for more than 7 seconds to try to restart.• If it still  does not work,  please reset the phone  using the Power key and the Volume up key.• If it still does not work, please use Factory data reset to reset the phone or FOTA/Mobile Upgrade to upgrade software.My phone has not responded for several minutes• Restart your phone by pressing and holding the Power key.• Remove the battery and re-insert it, then restart the phone • If it still does not work, please use Factory data reset to reset the phone or FOTA/Mobile Upgrade to upgrade software.My phone turns off by itself• Check  that  your  screen  is  locked  when  you  are  not  using  your phone,  and  make sure  the  Power  key  is  not  mis-contacted  due to unlocked screen.• Check the battery charge level.• If it still does not work, please use Factory data reset to reset the phone or FOTA/Mobile Upgrade to upgrade software.My phone cannot charge properly• Make sure you  are using an ALCATEL  ONETOUCH  battery and the charger from the box.• Make sure your battery is inserted properly and clean the battery contact  if  it’s  dirty.  It  must  be  inserted  before  plugging  in  the charger.• Make sure  that  your battery  is  not completely  discharged;  if the battery  power  is  empty  for  a  long  time,  it  may  take  around  20 minutes to display the battery charger indicator on the screen.• Make sure  charging is  carried out  under  normal conditions  (0°C (32°F) to +40°C (104°F)).• When abroad, check that the voltage input is compatible.My  phone  cannot  connect  to  a  network  or  "No  service" is displayed• Try connecting in another location.• Verify the network coverage with your operator.• Check with your operator that your SIM card is valid.• Try selecting the available network(s) manually • Try connecting at a later time if the network is overloaded.My phone cannot connect to the Internet• Check that the IMEI number (press *#06#) is the same as the one printed on your warranty card or box.•Make sure that the internet access service of your SIM card is available.• Check your phone's Internet connecting settings.• Make sure you are in a place with network coverage.• Try connecting at a later time or another location.Invalid SIM card• Make sure the SIM card has been correctly inserted (see "Inserting or removing the SIM card").• Make sure the chip on your SIM card is not damaged or scratched.• Make sure the service of your SIM card is available.Unable to make outgoing calls• Make sure you have dialed a valid number and have touched Call.• For international calls, check the country and area codes.• Make sure your phone is connected to a network, and the network is not overloaded or unavailable.• Check  your  subscription  status  with  your  operator  (credit,  SIM card valid, etc.).• Make sure you have not barred outgoing calls.• Make sure that your phone is not in airplane mode.Unable to receive incoming calls• Make sure your phone is switched on and connected to a network (check for overloaded or unavailable network).• Check  your  subscription  status  with  your  operator  (credit,  SIM card valid, etc.).• Make sure you have not forwarded incoming calls.• Make sure that you have not barred certain calls.• Make sure that your phone is not in airplane mode.The  caller’s  name/number  does  not  appear  when  a  call  is received• Check that you have subscribed to this service with your operator.• Your caller has concealed his/her name or number.I cannot find my contacts• Make sure your SIM card is not broken.• Make sure your SIM card is inserted properly.• Import all contacts stored in SIM card to phone.The sound quality of the calls is poor• You can  adjust the volume  during a call  by pressing the Volume Up/Down key.4018M_USA_Eng_01_140804.indd   37-38 2014/8/4   17:17:23
39 40• Check the network strength   .• Make sure that the receiver, connector or speaker on your phone is clean.I am unable to use the features described in the manual• Check  with  your  operator  to  make  sure  that  your  subscription includes this service.• Make sure this feature does not require an ALCATEL ONETOUCH accessory.When  I  select  a  number  from  my  contacts,  the  number cannot be dialed• Make sure that you have correctly recorded the number in your file.• Make sure that you  have  selected the country  prefix  when  calling a foreign country.I am unable to add a contact in my contacts• Make sure  that your  SIM card  contacts are  not full;  delete some files or save the files in the phone contacts (i.e. your professional or personal directories).My callers are unable to leave messages on my voicemail• Contact your network operator to check service availability.I cannot access my voicemail• Make sure your operator’s voicemail number is correctly entered in "Voicemail number".• Try later if the network is busy.I am unable to send and receive MMS• Check your phone memory availability as it might be full.• Contact  your network  operator to  check  service  availability and check MMS parameters.• Verify  the  server  center number  or your  MMS profile  with your operator.• The server center may be swamped, try again later.SIM card PIN locked• Contact your network operator to obtain the PUK code (Personal Unblocking Key).I am unable to connect my phone to my computer• Install Smart Suite.• Check that your USB driver is installed properly.• Open the Notification panel to check if the Smart Suite has been activated.• Check that you have marked the checkbox of USB debugging.• Check  that  your  computer  meets  the  requirements  for  Smart Suite Installation.• Make sure that you’re using the right cable from the box.I am unable to download new files• Make sure there is sufficient phone memory for your download.• Select the microSD card as the location to store downloaded files.• Check your subscription status with your operator.The phone cannot be detected by others via Bluetooth• Make sure that  Bluetooth is  turned on  and your  phone is  visible to other users.•Make sure that the two phones are within Bluetooth’s detection range.How to make your battery last longer• Make  sure  you  follow  the  complete  charge  time  (minimum  2.5 hours).• After a partial charge, the battery level indicator may not be exact. Wait for at least 20 minutes after removing the charger to obtain an exact indication.• Adjust the brightness of screen as appropriate• Extend the email auto-check interval for as long as possible.• Update  news  and  weather  information  on  manual  demand,  or increase their auto-check interval.• Exit  background-running  applications  if  they  are  not  being  used for a long time.• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.The  phone  will  become  warm  following  prolonged  calls, game  playing,  internet  surfing  or  running  other  complex applications. • This  heating  is  a  normal  consequence  of  the  CPU  handling excessive data. Ending above actions will make your phone return to normal temperatures.ALCATEL is a trademark of Alcatel-Lucent and is used under license by  TCT Mobile Limited.© Copyright 2014 TCT Mobile Limited All rights reservedTCT Mobile Limited reserves  the right to alter material  or technical specification  without prior notice.All  "Signature"  ringtones  embedded  in  this  phone  have  been composed, arranged and mixed by NU TROPIC (Amar Kabouche).4018M_USA_Eng_01_140804.indd   39-40 2014/8/4   17:17:23

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