TCT Mobile 538 HSDPA/HSUPA/HSPA+/UMTS Quad band/GSM Quad band / LTE 5 band mobile phone User Manual User Guide
TCT Mobile Limited HSDPA/HSUPA/HSPA+/UMTS Quad band/GSM Quad band / LTE 5 band mobile phone User Guide
User Guide
English - CJB61A1ALAAA
Quick Start Guide
Important:
Please note your phone is battery embedded design with removable
back cover and non-removable battery. Unauthorized personnel are
strictly prohibited from disassembling the phone.
If your phone isn’t working properly, try to restart it by pressing
and holding the Power key for at least 7 seconds until the startup
screen appears.
If your phone develops a serious error and can’t be restored by
restarting it, you may need to restore factory settings by pressing
and holding the Power key and Volume up key until the startup
screen appears. Then select "reboot system now" and press the
Power key to confirm.
Note: Please take care when performing such operations because
they will erase personalized settings and data saved in your phone,
such as SMS, Contacts, Music, etc.
For more information about how to use this device, please go
to www.alcatelonetouch.com to download the complete user
manual. From the website, you can also consult the FAQ, upgrade
software, etc.
7044A
1
1 Your mobile ������������������
1�1 Keys and connectors
Micro-USB Connector
Front camera
Headset connector
LED indicator
Home key
Touch screen
Back key
Recents key
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when
holding your device near your ear while the loudspeaker
is in use.
Table of contents
1 Your mobile ��������������������������������������������������������������������� 1
2 Text input ����������������������������������������������������������������������11
3 Phone call ����������������������������������������������������������������������12
4 People ����������������������������������������������������������������������������14
5 Messaging�����������������������������������������������������������������������15
6 Email ������������������������������������������������������������������������������16
7 Getting connected �������������������������������������������������������� 17
8 Find my location using GPS satellites ������������������������20
9 Data backup ������������������������������������������������������������������21
10 Factory data reset ��������������������������������������������������������22
11 Applications & Internal storage ����������������������������������22
12 Making the most of your phone ���������������������������������� 23
Safety and use �������������������������������������������������������������������������25
General information ��������������������������������������������������������������34
TCT Mobile (US), Inc�Warranty�������������������������������������������35
Troubleshooting����������������������������������������������������������������������37
www.sar-tick.com
This product meets applicable national SAR limits
of 1.6 W/kg. The specific maximum SAR values
can be found on page 30 of this user guide.
When carrying the product or using it while worn
on your body, either use an approved accessory
such as a holster or otherwise maintain a
distance of 1.0 cm from the body to ensure
compliance with RF exposure requirements.
Note that the product may be transmitting even
if you are not making a phone call.
2 3
Power key
• Press: Lock the screen/Light up the screen.
• Press and hold: Show the pop-up menu to select Power
off/Restart/Airplane mode.
• Press the Power key for more than 7s to restart.
• Press the Power key and Volume up key to reset.
• Press the Power key and Volume down key to
capture a screenshot.
Volume Keys
• In call mode, adjusts the earpiece or headset volume.
• In Music/Video/Streaming mode, adjusts the media
volume.
• In general mode, adjusts the ringtone volume.
• Mutes the ringtone of an incoming call.
1�2 Getting started
1�2�1 Set-up
Removing or installing the back cover
Inserting or removing the SIM card
You must insert your SIM card to make phone calls. Please power off
your phone before inserting or removing the SIM card.
Camera
Camera Flash/
Flashlight
Power
key
Volume
key
Recents key
• Touch to view recently used applications.
Home key
• From any application or screen, touch to return to the
Home screen.
Back key
• Touch to go back to the previous screen, or to close
a dialog box, options menu, the notification panel, etc.
These keys are visible once you click the key position when the
screen lights up.
4 5
To install, place the SIM card with the chip facing down into the
housing, and then slide it into its slot. Make sure that it is correctly
inserted. To remove the card, press and slide it out.
Your phone only supports micro-SIM cards. To avoid
damaging your phone, do not attempt to insert other SIM
types, such as mini and nano cards.
Installing and removing the microSD card
Insert the microSD card with the golden contacts facing down into
the slot. To remove the microSD card, gently press and slide it out.
To avoid data loss and SD card damage, please ensure that
the SD card is unmounted before removing it (Settings\
Storage\Unmount SD card).
Charging the battery
Connect the battery charger to your phone and wall socket
respectively, the LED indicator will light while charging.
To reduce power consumption and energy waste, when
the battery is fully charged, disconnect your charger from
the plug; switch off Wi-Fi, GPS, Bluetooth or background-
running applications when not in use; reduce the backlight
time, etc.
1�2�2 Power on your phone
Hold down the Power key until the phone powers on. It may take a
few seconds before the screen lights up.
Set up your phone for the first time
The first time you power on the phone, you should set the following
options: language, input method, date & time, etc.
Even if no SIM card is installed, your phone will still power on and
you will be able to connect to a Wi-Fi network, sign into your Google
account, and use some of the phone's features.
1�2�3 Power off your phone
Hold down the Power key from the Home screen until the phone
options appear, select Power off.
1�3 Home screen
You can bring all of the items (applications, shortcuts, folders and
widgets) you love or use most frequently to your Home screen for
quick access. Touch the Home key to switch to the Home screen.
Application tab
• Touch to open main menu.
Status bar
• Status/Notification indicators
• Touch and drag down to open
the notification panel.
Touch an icon to open an
application, folder, etc.
Favorite tray applications
• Touch to enter the application.
• Touch and hold to move or
change applications.
The Home screen is provided in an extended format to allow more
space for adding applications, shortcuts, etc. Slide the Home screen
horizontally left and right to get a complete view.
6 7
1�3�1 Using the touchscreen
Touch
To access an application, touch it with your finger.
Touch and Hold
To enter the available options for an item, touch and hold the item.
For example, select a contact in Contacts, touch and hold this
contact, an options list will then appear on screen.
Drag
Place your finger on the screen to drag an object to another location.
Slide/Swipe
Slide the screen to scroll up and down the applications, images, web
pages… at your convenience.
The device also supports one finger zoom in (Messaging, Browser,
Email, Camera, and Gallery) by double tapping the screen then slide
with one finger to zoom in/out).
Flick
Similar to swiping, but flicking makes it move quicker.
Pinch/Spread
Place your fingers of one hand on the screen surface and draw them
apart or together to scale an element on the screen.
Rotate
Automatically change the screen orientation from portrait to
landscape by turning the phone sideways to have a better view.
1�3�2 Status bar
From the status bar, you can view both phone status and notification
information.
Status icons
GPRS connected No signal
GPRS in use Alarm is set
EDGE connected Bluetooth is on
EDGE in use Connected to a
Bluetooth device
3G connected Speakerphone is on
3G in use Roaming
HSPA (3G+) connected Headset connected
HSPA (3G+) in use No SIM card installed
HSPA+ connected Vibrate mode
HSPA+ in use Ringer is silenced
4G connected Phone microphone
is mute
4G in use Battery is very low
Signal strength Battery is low
Wi-Fi is on Battery is partially
drained
Connected to a Wi-Fi
network Battery is full
Airplane mode Battery is charging
GPS is on
8 9
Touch and drag down the Status bar to open the Quick setting panel
or Notification panel. Touch and drag up to close it. When there are
notifications, you can touch them to access notifications directly.
Notification panel
When there are notifications, touch and drag down the Status bar to
open the Notification panel to read the detailed information.
Touch to clear all event–based
notifications (other ongoing
notifications will remain).
Quick setting panel
Touch and drag down the Status bar to open the Quick setting
panel, where you can enable or disable functions or change modes
by touching the icons.
Touch to access Settings,
where you can set more items.
Notification icons
New Gmail message Missed call
New Email message Call forwarding is on
New text or multimedia
message / Song is playing/pause
Problem with SMS or
MMS delivery Connected to VPN
New Google Hangouts
message Radio is on
New voicemail Audio share
Upcoming event Uploading data
Screenshot error Download finished
Screenshot captured Select input method
MicroSD card is full An open Wi-Fi network
is available
No SD card Phone is connected via
USB cable
Preparing SD card System update available
Both USB tethering and
portable hotspot are on
Carrier data use
threshold approaching
or exceeded
USB tethering is on More notifications are
hidden
Portable Wi-Fi hotspot
is on
10 11
1�3�3 Search bar
The phone provides a Search function which can be used to locate
information within applications, the phone, or the web.
1�3�4 Lock/Unlock your screen
To protect your phone and privacy, you can lock the phone screen by
creating a variety of patterns, a PIN, password, etc.
1�3�5 Personalize your Home screen
Add
You can touch and hold a folder, an application, or a widget to activate
the Move mode and drag the item to any Home screen as you prefer.
Reposition
Touch and hold the item to be repositioned to activate the Move
mode, drag the item to the desired position and then release. You
can move items both on the Home screen and the Favorite tray. Hold
the icon on the left or right edge of the screen to drag the item to
another Home screen.
Remove
Touch and hold the item to be removed to activate the Move mode,
drag the item up to the top of the icon, and release after the
item turns red.
Create folders
To improve the organization of items (shortcuts or applications) on
the Home screen and the Favorite tray, you can add them to a folder
by stacking one item on top of another. To rename a folder, open it
and touch the folder’s title bar to input the new name.
Wallpaper customization
Touch Settings on the applications screen then touch Display\
Wallpaper to customize wallpaper.
1�3�6 Volume adjustment
You can set the ringer, media, and phone ringtone volumes to your
preference by pressing the Volume up/down key, or touching
Settings\Sound\Volume to set the volume.
2 Text input ���������������������
2�1 Using Onscreen Keyboard
Onscreen Keyboard settings
Touch Settings\Language & input, touch the keyboard you want
to setup and a series of settings will become available for your
selection.
Adjust the Onscreen Keyboard orientation
Turn the phone sideways or upright to adjust the Onscreen Keyboard
orientation. You can also adjust it by changing the settings (Touch
Settings\Display\Auto-rotate screen).
2�1�1 Android keyboard
Touch to switch
between symbol and
numeric keyboard.
Touch & hold to
select symbols.
Touch to enter
text or numbers.
Touch to input comma;
touch & hold to show
input options.
Touch to switch to
"abc/Abc" mode;
Touch & hold to
switch to "ABC"
mode.
2�2 Text editing
You can edit the text you have entered.
• Touch and hold or double-tap within the text you would like
to edit.
• Drag the tabs to change the highlighted selection.
• The following options will show: Select all , Cut , Copy
and Paste .
12 13
• Touch the icon to go back without any action.
3 Phone call ����������������
3�1 Placing a call
You can easily launch a call using Call. Touch the Application tab from
the Home screen and select Call.
Slide to access the
RECENT and
CONTACTS menu.
Touch to call
the previewed
number.
Touch to hide/
display keyboard
Display the
suggested
number(s).
Touch
and hold
to access
voicemail.
Enter the desired number from the keyboard directly or select a
contact from CONTACTS or RECENT by sliding or touching
tabs, and touch to place the call.
The number you entered can be saved to Contacts by touching
and then touching Create new contact.
If you make a mistake, you can delete the incorrect digits by
touching .
To hang up a call, touch or the Power key (when the Call
settings\Power key ends call option is activated).
3�2 Speed dial settings
You can access this settings screen by touching the Menu key and
then touching Speed dial on the Dial screen. Select contacts to
define the 2-9 screen keys as speed dialers.
3�3 Answering or rejecting a call
When you receive a call:
• Slide the icon to the right to answer;
• Slide the icon to the left to reject;
• Slide the icon up to reject the call by sending a preset message.
To mute the ringtone volume of an incoming call, press the Volume
up/down key or turn the phone over (when the Settings\
Gestures\Turn over to mute option is activated).
3�4 Consulting your call memory
You can access your call memory by touching the RECENTS
tab from the Call screen to view Missed calls, Outgoing calls, and
Incoming calls.
14 15
4 People �����������������������
You can view and create contacts on your phone and synchronize
these with your Gmail contacts or other applications on the web
or on your phone.
4�1 Adding a contact
Touch on the Home screen, select People, then touch the
icon in the contacts list to create a new contact.
4�2 Importing, exporting, and sharing
contacts
From the Contacts screen, touch the icon to open the options
menu, touch Import/export, then select Import from SIM card,
Export to SIM card, Import from storage, Export to storage,
or Share visible contacts.
To import/export a single contact from/to your SIM card, select
the contact you want to import/export, and touch the icon
to confirm.
To import/export all contacts from/to your SIM card, select Select
all and touch the icon to confirm.
You can share a single contact or contacts with others by sending the
contact's vCard to them via Bluetooth, Gmail, etc.
Touch a contact you want to share, touch the icon and Share
from the contact details screen, and then select the application to
perform this action.
4�3 Synchronizing contacts in multiple
accounts
Contacts, data, or other information can be synchronized from multiple
accounts, depending on the applications installed on your phone.
5 Messaging �����������������
You can create, edit, and receive SMS and MMS with this phone.
To access this feature, touch the Application tab from the Home
screen, then select Messaging.
To consult messages stored in your SIM card, touch the
Menu key from the Messaging screen, then touch
Settings\Manage SIM messages.
5�1 Write message
On the message list screen, touch the new message icon to write
text/multimedia messages.
Touch to create a new message.
• Touch to view the whole message thread.
• Touch & hold to activate delete mode.
Sending a text message
Enter the mobile phone number of the recipient in the Type Name
or Number bar or touch to add recipients and touch the Type
text message bar to enter the text of the message. Touch the
icon to insert emoticons. When finished, touch to send the
text message.
An SMS of more than 160 characters will be charged as
several SMS. Specific letters (accented) will also increase
the size of the SMS, this may cause multiple SMS to be sent
to your recipient.
16 17
Sending a multimedia message
MMS enables you to send video clips, images, photos, animations,
slides, and sounds to other compatible phones and e-mail addresses.
An SMS will be converted to MMS automatically when media files
(image, video, audio, slides, etc.) are attached or Subject or email
addresses are added.
6 Email ������������������������
Besides your Gmail account, you can also set-up external POP3 or
IMAP email accounts in your phone.
To access this feature, touch the Application tab from the Home
screen, then select Email.
An email setup wizard will guide you through the steps to set-up
an email account.
• Enter the email address and password of the account you want
to set-up.
• Touch . If the account you entered is not provided by your
service provider in the phone, you will be prompted to go to
the email account settings screen to enter settings manually.
Alternatively, you can touch Manual setup to directly enter
the incoming and outgoing settings for the email account you
are setting up.
• Enter the account name and display name in outgoing emails.
• To add another email account, you can touch the icon and
select Settings. Touch Add account to create.
To create and send emails
• Touch the icon from the Inbox screen.
• Enter recipient(s) email address(es) in the To field.
• If necessary, touch the icon beside To field to add Cc/Bcc to
add a copy or a blind carbon copy to the message.
• Enter the subject and the content of the message.
• Touch to add an attachment.
• Finally, touch to send�
• If you do not want to send the mail right away, you can touch the
icon and Save draft keys or touch the Back key to save a copy.
7 Getting connected �������
To connect to the Internet with this phone, you can use GPRS/
EDGE/3G/4G networks or Wi-Fi, whichever is most convenient.
7�1 Connecting to the Internet
7�1�1 GPRS/EDGE/3G/4G
The first time you turn on your phone with your SIM card inserted,
it will automatically configure your network service: GPRS, EDGE,
3G or 4G.
To check the network connection you are using, touch Settings\
More\Mobile networks, and touch Access Point Names or
Network operators.
7�1�2 Wi-Fi
Using Wi-Fi, you can connect to the Internet when your phone is
within range of a wireless network. Wi-Fi can be used on your phone
even without a SIM card inserted.
To turn Wi-Fi on and connect to a wireless network
• Touch Settings\Wi-Fi.
• Touch the switch to turn on/off Wi-Fi.
• The detailed information of detected Wi-Fi networks is displayed in
the Wi-Fi networks section.
• Select a Wi-Fi network to connect. If the network you selected is
secured, you are required to enter a password or other credentials
(you can contact the network operator for details). When finished,
touch CONNECT.
18 19
7�2 Browser ���������������������������������������
You can enjoy surfing the Web by using the Browser.
To access this feature, touch the Application tab from the Home
screen, then select Browser.
To go to a web page
On the Browser screen, touch the URL box at the top, enter the
address of the web page, then confirm.
7�3 Connecting to a computer(1)
You can transfer media files and other files between a micro SD card/
internal storage and a computer by using a USB cable.
To connect/disconnect your phone to/from the computer:
To connect:
• Use the USB cable that came with your phone to connect
the phone to a USB port on your computer. You will receive a
notification that the USB is connected.
• Open the Notification panel and touch Connected as a media
device, then make a selection in the dialog box to confirm that
you want to transfer files.
To disconnect (for mass storage):
• Open the Notification panel and touch Connected as a media
device,
• Touch to cancel Media device (MTP) in the dialog that opens.
Before using MTP, make sure that the driver (Windows
Media Player 11 or higher version) has been installed.
To locate data you have transferred or downloaded to your
microSD card:
• Touch to open the applications list.
• Touch File Manager.
(1) You can change your default connection mode via Settings\Storage\
the Menu key\USB computer connection. Some operations which
are available under mass storage are not usable under MTP and PTP.
All data you have downloaded is stored in the File Manager. Here
you can view media files (videos, photos, music, and others), rename
files, install applications into your phone, etc.
7�4 Sharing your phone's mobile data
connection
You can share your phone's mobile data connection with a single
computer via USB cable (USB tethering) or with up to eight devices
at once by turning your phone into a portable Wi-Fi hotspot.
To turn on USB tethering or Portable Wi-Fi hotspot
• Touch Settings\More\Tethering & portable hotspot.
• Touch the switch for USB tethering or Portable Wi-Fi
hotspot to activate this function.
Using these functions may incur additional network
charges from your network operator. Extra fees may also
be charged in roaming areas.
20 21
8 Find my location
using GPS satellites �����
To activate your phone’s global positioning system (GPS) satellite
receiver:
• Touch Settings\Location.
• Touch the switch to turn on Google's location service.
You can then open Maps to find your location:
Use your phone’s GPS satellite receiver to pinpoint your location
within an accuracy as close as several meters (“street level”). The
process of accessing the GPS satellite and setting your phone's
precise location for the first time will require up to 5 minutes. You
will need to stand in a place with a clear view of the sky and avoid
moving. After this, GPS will only need 20-40 seconds to identify your
precise location.
9 Data backup �����������������
This phone enables you to back up your phone’s settings and other
application data to Google Servers, with your Google Account.
If you replace your phone, the settings and data you’ve backed up
are restored onto the new phone the first time you sign in with
your Google Account.
To activate this function:
• Touch Settings\Backup and reset
• Touch the switch for Back up my data.
When this function is activated, a wide variety of settings and data
is backed up, including your Wi-Fi passwords, bookmarks, a list of
the applications you’ve installed, the words you’ve added to the
dictionary used by the onscreen keyboard, and most of the settings
that you configure with the Settings application. If you deactivate this
option, you stop backing up your settings, and any existing backups
are deleted from Google Servers.
22 23
10 Factory data reset
To activate factory data reset:
• Touch Settings\Backup and reset\Factory data reset�
• Touch Reset phone.
Resetting the phone will erase all of your personal data from internal
phone storage, including information about your Google Account,
any other accounts, your system and application settings, and any
downloaded applications. If you reset the phone in this way, you’re
prompted to re-enter the same kind of information as when you
first started Android.
If you are unable to power on your mobile phone, there is another
way to perform a factory data reset by pressing the Power key and
the Volume up key at the same time until the screen lights up.
11 Applications &
Internal storage �����
11�1 Applications
With this phone, some built-in Google applications and other third
party applications are available for your convenience.
With the built-in applications, you can:
• Communicate with friends.
• Exchange messages or emails with friends.
• Track your location, view traffic situations, search for locations, and
get navigation information to your destination.
• Download more applications from the Google Play Store and
more.
For more information about these applications, please check the
online user manual at: www.alcatelonetouch.com.
11�2 Internal storage
Touch Settings\Storage to display the amount of internal phone
storage used by the operating system, its components, applications
(including those you downloaded), permanent and temporary data.
If a warning message comes up saying that phone memory
is limited, you are required to free up space by deleting
some unwanted applications, downloaded files, etc.
12 Making the most
of your phone ���������
You can download software upgrades for free from the website
(www.alcatelonetouch.com).
12�1 Smart Suite
Smart Suite includes:
• Contacts
Allows you to back up contact entries so that you don't have
to worry about losing, breaking, switching phones, or changing
service providers.
• Messages
Frees you from painstakingly inputting text on the keypads. All of
your messages are easily accessible and well-organized.
• Calendar
Allows you to sync events freely between your phone and Outlook
and create and edit new events from a PC.
• Photos
Allows you to easily import photos from your PC or the handset
and organize them in different albums for better management.
• Videos
Allows you to insert video files from your PC for playback and then
upload them to a handset folder.
24 25
• Music
Allows you to quickly search for your favorite music on a PC,
manage the ultimate Library, and enjoy the easiest digital jukebox
in your own mobile way.
• Application
Allows you to import downloaded mobile applications and have
them installed onto your handset upon synchronization.
• Backup
Allows you to back up your contacts, messages, calendar, photos
and applications, then import the backup files to your phone.
Supported Operating Systems
Windows XP/Vista/Windows 7/Windows 8.
12�2 Upgrade
You can use the Mobile Upgrade tool or FOTA Upgrade tool to
update your phone's software.
12�2�1 Mobile Upgrade
Download Mobile Upgrade from the ALCATEL ONETOUCH
website (www.alcatelonetouch.com) and install it on your PC.
Launch the tool and update your phone by following the step by
step instructions (refer to the User Guide provided together with
the tool). Your phone’s software will now have the latest software.
All personal information will be permanently lost following
the update process. We recommend you backup your
personal data using Smart Suite before upgrading.
12�2�2 FOTA Upgrade
Using the FOTA Upgrade tool you can update your phone's software.
To access System updates, please touch the Menu key from the
Home screen, then Settings\About phone\System updates.
Touch Check for updates, and the phone will search for the
latest software. If you want to update the system, please touch the
Download button, after it is done please touch Install to complete
the upgrade. Now your phone's software will be the latest version.
You should turn on data connection before searching for updates.
Settings for auto-check intervals and reminders about upgrades are
also available once you restart the phone.
If you have chosen auto-check, when the system discovers the
new version, dialog will pop up to choose download or ignore, the
notification also will show in status bar.
Safety and use ����������������������
We recommend that you read this chapter carefully before using
your phone. The manufacturer disclaims any liability for damage,
which may result as a consequence of improper use or use contrary
to the instructions contained herein.
• TRAFFIC SAFETY:
Given that studies show that using a mobile phone while driving a
vehicle constitutes a real risk, even when the hands-free kit is used
(car kit, headset...), drivers are requested to refrain from using their
mobile when the vehicle is not parked.
When driving, do not use your phone and headphone to listen to
music or to the radio. Using a headphone can be dangerous and
forbidden in some areas.
When switched on, your phone emits electromagnetic waves that can
interfere with the vehicle’s electronic systems such as ABS anti-lock
brakes or airbags. To ensure that there is no problem:
- do not place your phone on top of the dashboard or within an
airbag deployment area,
- check with your car dealer or the car manufacturer to make sure
that the dashboard is adequately shielded from mobile phone
RF energy.
• CONDITIONS OF USE:
You are advised to switch off the telephone from time to time to
optimize its performance.
Switch the phone off before boarding an aircraft.
Switch the phone off when you are in health care facilities, except
in designated areas. As with many other types of equipment now in
regular use, mobile telephones can interfere with other electrical or
electronic devices, or equipment using radio frequency.
Switch the phone off when you are near gas or flammable liquids.
Strictly obey all signs and instructions posted in a fuel depot, gas
station, chemical plant, or in any potentially explosive atmosphere.
26 27
When the phone is switched on, it should be kept at least 15 cm from
any medical device such as a pacemaker, a hearing aid or insulin pump,
etc. In particular when using the phone, you should hold it against the
ear on the opposite side to the device, if any.
To avoid hearing impairment, pick up the call before holding your
phone to your ear. Also move the handset away from your ear while
using the “hands-free” mode because the amplified volume might
cause hearing damage.
Do not let children use the phone and/or play with the telephone and
accessories without supervision.
Please note your phone is battery embedded design with removable
back cover and not removable battery. Do not attempt to disassemble
your battery. If you disassemble your battery the warranty will not
apply, also may damage the battery, and may cause leakage of
substances that could create an allergic reaction.
Always handle your phone with care and keep it in a clean and
dust-free place.
Do not allow your phone to be exposed to adverse weather or
environmental conditions (moisture, humidity, rain, infiltration of
liquids, dust, sea air, etc). The manufacturer’s recommended operating
temperature range is -10°C to +45°C.
At over 45°C the legibility of the phone’s display may be impaired,
though this is temporary and not serious.
Do not open, dismantle, or attempt to repair your mobile phone
yourself.
Do not drop, throw, or bend your mobile phone.
Do not use the phone if the glass made screen is damaged, cracked,
or broken, to avoid any injury.
Do not paint it.
Use only batteries, battery chargers, and accessories, which are
recommended by TCT Mobile Limited and its affiliates and are
compatible with your phone model.
TCT Mobile Limited and its affiliates disclaim any liability for damage
caused by the use of other chargers or batteries.
Your mobile phone should not be disposed of in a municipal waste.
Please check local regulations for disposal of electronic products.
Remember to make back-up copies or keep a written record of all
important information stored in your phone.
Some people may suffer epileptic seizures or blackouts when
exposed to flashing lights, or when playing video games. These
seizures or blackouts may occur even if a person never had a
previous seizure or blackout. If you have experienced seizures or
blackouts, or if you have a family history of such occurrences, please
consult your doctor before playing video games on your phone or
enabling a flashing-lights feature on your phone.
Parents should monitor their children’s use of video games or other
features that incorporate flashing lights on the phones.
All persons should discontinue use and consult a doctor if any of
the following symptoms occur: convulsion, eye or muscle twitching,
loss of awareness, involuntary movements, or disorientation. To limit
the likelihood of such symptoms, please take the following safety
precautions:
- Take a minimum of a 15-minute break hourly.
- Play at the farthest distance possible from the screen.
- If your hands, wrists, or arms become tired or sore while playing,
stop and rest for several hours before playing again.
- If you continue to have sore hands, wrists, or arms during or after
playing, stop the game and see a doctor.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at
high volume levels for long periods. Exercise caution
when holding your device near your ear while the
loudspeaker is in use.
• PRIVACY:
Please note that you must respect the laws and regulations in force
in your jurisdiction or other jurisdiction(s) where you will use your
mobile phone regarding taking photographs and recording sounds
with your mobile telephone. Pursuant to such laws and regulations,
it may be strictly forbidden to take photographs and/or to record
the voices of other people or any of their personal attributes, and
duplicate or distribute them, as this may be considered to be an
invasion of privacy. It is the user's sole responsibility to ensure that
prior authorisation be obtained, if necessary, in order to record
private or confidential conversations or take a photograph of another
person; the manufacturer, the seller or vendor of your mobile phone
(including the operator) disclaim any liability which may result from
the improper use of the mobile phone.
28 29
• BATTERY AND ACCESSORIES:
Please note your phone is battery embedded design with removable
back cover and non-removable battery. Observe the following
precautions:
- Do not attempt to remove, replace, or open battery,
- Do not puncture the back cover of your phone,
- Do not burn or dispose of your phone in household garbage or
store it at temperature above 60°C.
Battery as an embedded design must be disposed of in accordance
with locally applicable environmental regulations.
This symbol on your telephone, the battery, and the
accessories, means that these products must be taken to
collection points at the end of their life:
- Municipal waste disposal centers with specific bins for
these types of equipment
- Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of in
the environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge.
All products with this sign must be brought to these collection
points.
In non European Union jurisdictions:
Items of equipment with this symbol are not to be thrown into
ordinary bins if your jurisdiction or your region has suitable recycling
and collection facilities; instead they are to be taken to collection
points for them to be recycled.
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED
BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES
ACCORDING TO THE INSTRUCTIONS.
• CHARGERS
Home A.C./ Travel chargers will operate within the temperature
range of: 0°C (32°F) to 40°C (104°F).
The chargers designed for your mobile phone meet with the
standard for safety of information technology equipment and office
equipment use. Due to different applicable electrical specifications, a
charger you purchased in one jurisdiction may not work in another
jurisdiction. They should be used for this purpose only.
Characteristics of power supply (depending on the country):
Travel charger: Input: 100-240 V, 50/60 Hz, 0.15 A
Output: 5 V, 1000 mA
Battery: LI-Polymer 2500 mAh
• RADIO WAVES:
THIS MOBILE PHONE MEETS THE GOVERNMENT’S
REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.
Your mobile phone is a radio transmitter and receiver. It is designed
and manufactured not to exceed the emission limits for exposure to
radio-frequency (RF) energy.
These limits are part of comprehensive guidelines and establish
permitted levels of RF energy for the general population. The
guidelines are based on standards that were developed by
independent scientific organizations through periodic and thorough
evaluation of scientific studies. These guidelines include a substantial
safety margin designed to ensure the safety of all persons, regardless
of age and health.
The exposure standard for mobile phones employs a unit of
measurement known as the Specific Absorption Rate, or SAR.
The SAR limit set by public authorities such as the Federal
Communications Commission of the US Government (FCC), or by
Industry Canada, is 1.6 W/kg averaged over 1 gram of body tissue.
Tests for SAR are conducted using standard operating positions with
the mobile phone transmitting at its highest certified power level in
all tested frequency bands.
Although the SAR is determined at the highest certified power level,
the actual SAR level of the mobile phone while operating can be
well below the maximum value. This is because the mobile phone is
designed to operate at multiple power levels so as to use only the
power required to reach the network. In general, the closer you are
to a wireless base station antenna, the lower the power output of
the mobile phone.
Before a mobile phone model is available for sale to the public,
compliance with national regulations and standards must be shown.
30 31
The highest SAR value for this model mobile phone when tested
is 1.170 W/Kg for use at the ear and 1.134 W/Kg for use close
to the body.
While there may be differences between the SAR levels of various
mobile phones and at various positions, they all meet the government
requirement for RF exposure. For body-worn operation, the mobile
phone meets FCC RF exposure guidelines provided that it is used
with a non-metallic accessory with the handset at least 10 mm from
the body. Use of other accessories may not ensure compliance with
FCC RF exposure guidelines.
Additional information on SAR can be found on the Cellular
Telecommunications & Internet Association (CTIA) Web site: http://
www.ctia.org/
The World Health Organization (WHO) considers that present
scientific information does not indicate the need for any special
precautions for use of mobile phones. If individuals are concerned,
they might choose to limit their own or their children’s RF exposure
by limiting the length of calls, or using “hands-free” devices to keep
mobile phones away from the head and body. (fact sheet n°193).
Additional WHO information about electromagnetic fields and
public health are available on the following website: http://www.
who.int/peh-emf.
Note: This equipment has been tested and found to comply with the
limits for a Class B digital device pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there
is no guarantee that interference to radio or television reception,
which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more
of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
- Consult the dealer or an experienced radio/ TV technician for help.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment.
For the receiver devices associated with the operation of a licensed
radio service (e.g. FM broadcast), they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the condition that this device does not cause harmful
interference.
For other devices, they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
(1) this device may not cause harmful interference
(2) this device must accept any interference received, including
interference that may cause undesired operation.
Your mobile phone is equipped with a built-in antenna. For optimal
operation, you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used in
positions other than against your ear. In such circumstances the
device will be compliant with the guidelines when used with headset
or usb data cable. If you are using another accessory ensure that
whatever product is used is free of any metal and that it positions the
mobile phone at least 10 mm away from the body.
Please note by using the device some of your personal data may
be shared with the main device. It is under your own responsibility
to protect your own personal data, not to share with it with any
unauthorized devices or third party devices connected to yours.
For products with Wi-Fi features, only connect to trusted Wi-Fi
networks. Also when using your product as a hotspot (where
available), use network security. These precautions will help prevent
unauthorized access to your device. Your product can store personal
information in various locations including a SIM card, memory
card, and built-in memory. Be sure to remove or clear all personal
information before you recycle, return, or give away your product.
Choose your apps and updates carefully, and install from trusted
sources only. Some apps can impact your product’s performance and/
or have access to private information including account details, call
data, location details and network resources.
32 33
Note that any data shared with TCT Mobile Limited is stored in
accordance with applicable data protection legislation. For these
purposes TCT Mobile Limited implements and maintains appropriate
technical and organizational measures to protect all personal data, for
example against unauthorized or unlawful processing and accidental
loss or destruction of or damage to such personal data whereby
the measures shall provide a level of security that is appropriate
having regard to
(i) the technical possibilities available,
(ii) the costs for implementing the measures,
(iii) the risks involved with the processing of the personal data, and
(iv) the sensitivity of the personal data processed.
You can access, review and edit your personal information at any
time by logging into your user account, visiting your user profile or
by contacting us directly. Should you require us to edit or delete your
personal data, we may ask you to provide us with evidence of your
identity before we can act on your request.
• LICENCES (1)
microSD Logo is a trademark.
The Bluetooth® word mark and logos are owned by
the Bluetooth SIG, Inc. and any use of such marks by
TCT Mobile Limited and its affiliates is under license.
Other trademarks and trade names are those of their
respective owners.
ALCATEL ONETOUCH 7044A
Bluetooth Declaration ID D025403
The Wi-Fi Logo is a certification mark of the Wi-Fi
Alliance.
The Android robot is reproduced or modified from
work created and shared by Google and used according
to terms described in the Creative Commons 3.0
Attribution License (the text will show when you touch
and hold Google legal in Settings\About phone\
Legal information). (1)
Google, the Google logo, Android, the Android logo,
Google SearchTM, Google MapsTM, GmailTM, YouTube,
Google Play Store, Google LatitudeTM and HangoutsTM
are trademarks of Google Inc.
You have purchased a product which uses the open source
(http://opensource.org/) programs mtd, msdosfs, netfilter/iptables
and initrd in object code and other open source programs licensed
under the GNU General Public License and Apache License.
We will provide you with a complete copy of the corresponding
source codes upon request within a period of three years from the
distribution of the product by TCT.
You may download the source codes from http://sourceforge.net/
projects/alcatel/files/. The provision of the source code is free of
charge from internet.
FCC ID: RAD538
(1) It may not available according to the countries.
34 35
General information
• Internet address: www.alcatelonetouch.com
• Hot Line Number: see “TCT Mobile Services” leaflet or go to
our website.
• Address: Room 1910-12A, Tower 3, China HK City, 33 Canton
Road, Tsimshatsui, Kowloon, Hong Kong
• Electronic labeling (Elabel) path: Touch Settings/Regulatory
& Safety or input "*#07#", you can find more information about
labeling.(1)
On our website, you will find our FAQ (Frequently Asked Questions)
section. You can also contact us by e-mail to ask any questions you
may have.
An electronic version of this user guide is available in English
and other languages according to availability on our server:
www�alcatelonetouch�com
Your telephone is a transceiver that operates on GSM in quad-band
(850/900/1800/1900MHz),WCDMA in quad-band (B1/2/5/8), LTE in
five-band (B1/2/4/7/28).
Protection against theft (2)
Your telephone is identified by an IMEI (phone serial number) shown
on the packaging label and in the phone’s memory. We recommend
that you note the number the first time you use your telephone by
entering * # 0 6 # and keep it in a safe place. It may be requested by
the police or your operator if your telephone is stolen. This number
allows your mobile telephone to be blocked preventing a third
person from using it, even with a different SIM card.
Disclaimer
There may be certain differences between the user manual
description and the phone’s operation, depending on the software
release of your telephone or specific operator services.
TCT Mobile shall not be held legally responsible for such differences,
if any, nor for their potential consequences, which responsibility shall
be borne by the operator exclusively.
(1) May vary depending on country.
(2) Contact your network operator to check service availability.
TCT Mobile (US), Inc�
Warranty ������������������������������
TCT Mobile (US), Inc. warrants to the original retail purchaser of
this wireless device, that should this product or part thereof during
normal consumer usage and condition, be proven to be defective in
material or workmanship that results in product failure within the
first twelve (12) months from the date of purchase as shown on
your original sales receipt. Such defect(s) will be repaired or replaced
(with new or rebuilt parts) at the company’s option without charge
for parts or labor directly related to the defect(s).
Batteries, power adapters, and other accessories sold as in box items
are also warranted against defects and workmanship that results in
product failure within the first six (6) months period from the date
of purchase as shown on your original sales receipt. Such defect(s)
will be repaired or replaced (with new or rebuilt parts) and the
company’s option without charge for parts or labor directly related
to the defect(s).
The limited warranty for your wireless device will be voided if any of
the following conditions occur:
• Non-compliance with the instructions for use or installation, or
with technical and safety standards applicable in the geographical
area where your mobile phone is used;
• Connection to any equipment not supplied or not recommended
by TCT Mobile (US), Inc.;
• Modification or repair performed by individuals not authorized by
TCT Mobile (US), Inc. or its affiliates;
• Changes to the device operating system by the user or third party
applications;
• Acts of god such as Inclement weather, lightning, power surges,
fire, humidity, infiltration of liquids or foods, chemical products,
download of files, crash, high voltage, corrosion, oxidation;
• Removal or altering of the wireless devices event labels or serial
numbers (IMEI);
• Damage from exposure to water or other liquids, moisture,
humidity, excessive temperatures or extreme environmental
conditions, sand, excess dust and any condition outside the
operating guidelines;
36 37
• Defects in appearance, cosmetic, decorative or structural items
such as framing and non-operative parts.
• Damage as result of physical abuse regardless of cause.
There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your jurisdiction. In no event shall TCT Mobile (US),
Inc. or any of its affiliates be liable for incidental or consequential
damages of any nature whatsoever, including but not limited to
commercial loss, to the full extent those damages can be disclaimed
by law. Some states do not allow the exclusion or limitation of
incidental or consequential damages, or limitation of the duration of
implied warranties, so the preceding limitations or exclusions may
not apply to you.
How to obtain Support: Contact the customer care center by calling
(877-702-3444) or going to (http://www.alcatelonetouch.com/usa/).
We have placed many self-help tools that may help you to isolate the
problem and eliminate the need to send your wireless device in for
service. In the case that your wireless device is no longer covered by
this limited warranty due to time or condition, you may utilize our
out of warranty repair options.
How to obtain Hardware Service within the terms of this warranty:
Create a user profile (alcatel.finetw.com) and then create an RMA
for the defective device. Ship the device with a copy of the original
proof of purchase (e.g. original copy of the dated bill of sale, invoice)
with the owner's return address (No PO Boxes accepted), wireless
carrier’s name, alternate daytime phone number, and email address
with a complete problem description. Only ship the device. Do not
ship the SIM card, memory cards, or any other accessories such as
the power adapter. You must properly package and ship the wireless
device to the repair center. TCT Mobile (US), Inc. is not responsible
for devices that do not arrive at the service center or are damaged
in transit. Insurance is recommended with proof of delivery. Upon
receipt, the service center will verify the warranty conditions, repair,
and return your device to the address provided in the RMA. Check
the warranty repair status by going online with the RMA number
on web portal.
Troubleshooting�������������������
Before contacting the service center, you are advised to follow the
instructions below:
• You are advised to fully charge ( ) the battery for optimal
operation.
• Avoid storing large amounts of data in your phone as this may
affect its performance.
• Use Factory data reset and the upgrade tool to perform phone
formatting or software upgrading (to reset factory data, hold down
the Power key and the Volume up key at the same time). ALL
User phone data: contacts, photos, messages and files, downloaded
applications will be lost permanently. It is strongly advised to fully
backup the phone data and profile via Smart Suite before doing
formatting and upgrading.
and carry out the following checks:
My phone cannot be switched on or is frozen
• If the phone cannot be switched on, charge for at least 20 minutes
to ensure the minimum battery power needed, then try to switch
on again.
• If the phone falls into a loop during power on-off animation and the
user interface cannot be accessed, press and hold the Volume down
key to enter Safe Mode. This eliminates any abnormal OS booting
issues caused by 3rd party APKs.
• If neither method is effective, please reset the phone using the
Power key and the Volume up key, (holding both together).
My phone has not responded for several minutes
• Restart your phone by pressing and holding the Power key more
than 7s.
My phone turns off by itself
• Check that your screen is locked when you are not using your
phone, and make sure the Power key is not mis-contacted due to
an unlocked screen.
• Check the battery charge level.
My phone cannot charge properly
• Make sure you are using an ALCATEL ONETOUCH charger
from the box.
• Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
38 39
• Make sure charging is carried out under normal conditions (0°C
to +40°C).
• When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or “No service”
is displayed
• Try connecting in another location.
• Verify the network coverage with your operator.
• Check with your operator that your SIM card is valid.
• Try selecting the available network(s) manually.
• Try connecting at a later time if the network is overloaded.
My phone cannot connect to the Internet
• Check that the IMEI number (press *#06#) is the same as the one
printed on your warranty card or box.
• Make sure that the internet access service of your SIM card is
available.
• Check your phone's Internet connecting settings.
• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure the SIM card has been correctly inserted (see
"Inserting or removing the SIM card").
• Make sure the chip on your SIM card is not damaged or scratched.
• Make sure the service of your SIM card is available.
Unable to make outgoing calls
• Make sure you have dialed a valid number and have touched .
• For international calls, check the country and area codes.
• Make sure your phone is connected to a network, and the network
is not overloaded or unavailable.
• Check your subscription status with your operator (credit, SIM
card valid, etc.).
• Make sure you have not barred outgoing calls.
• Make sure that your phone is not in flight mode.
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a network
(check for overloaded or unavailable network).
• Check your subscription status with your operator (credit, SIM
card valid, etc.).
• Make sure you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in flight mode.
The caller’s name/number does not appear when a call is
received
• Check that you have subscribed to this service with your operator.
• Your caller has concealed his/her name or number.
I cannot find my contacts
• Make sure your SIM card is not broken.
• Make sure your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the Volume
Up/Down key.
• Check the network strength .
• Make sure that the receiver, connector, or speaker on your phone
is clean.
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription
includes this service.
• Make sure this feature does not require an ALCATEL ONETOUCH
accessory.
When I select a number from my contacts, the number
cannot be dialed
• Make sure that you have correctly recorded the number in your
file.
• Make sure that you have selected the country prefix when calling
a foreign country.
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete some
files or save the files in the phone contacts (i.e. your professional
or personal directories).
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability.
I cannot access my voicemail
• Make sure your operator’s voicemail number is correctly entered
in "Voicemail number".
• Try later if the network is busy.
I am unable to send and receive MMS
• Check your phone memory availability as it might be full.
• Contact your network operator to check service availability and
check MMS parameters.
40 41
• Verify the server center number or your MMS profile with your
operator.
• The server center may be swamped, try again later.
SIM card PIN locked
• Contact your network operator to obtain the PUK code (Personal
Unblocking Key).
I am unable to connect my phone to my computer
• Install Smart Suite.
• Check that your USB driver is installed properly.
• Open the Notification panel to check if the Smart Suite Agent has
been activated.
• Check that your computer meets the requirements for Smart
Suite Installation.
• Make sure that you’re using the right cable from the box.
I am unable to download new files
• Make sure there is sufficient phone memory for your download.
• Select the microSD card as the location to store downloaded files.
• Check your subscription status with your operator.
The phone cannot be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible
to other users .
• Make sure that the two phones are within Bluetooth’s detection
range.
How to make your battery last longer
• Make sure you follow the complete charge time (minimum 3
hours).
• After a partial charge, the battery level indicator may not be exact.
Wait for at least 20 minutes after removing the charger to obtain
an exact indication.
• Adjust the brightness of the screen as appropriate.
• Extend the email auto-check interval for as long as possible.
• Update news and weather information on manual demand, or
increase their auto-check interval.
• Exit background-running applications if they are not being used
for a long time.
• Deactivate Bluetooth, Wi-Fi, or GPS, when not in use.
The phone will become warm following prolonged calls,
game playing, internet surfing, or running other complex
applications�
• This heating is a normal consequence of the CPU handling
excessive data. Ending above actions will make your phone return
to normal temperatures.
42
ALCATEL is a trademark of Alcatel-Lucent
and is used under license by
TCT Mobile Limited.
© Copyright 2015 TCT Mobile Limited
All rights reserved
TCT Mobile Limited reserves
the right to alter material
or technical specification
without prior notice.
All "Signature" ringtones embedded in this phone have been
composed, arranged, and mixed by NU TROPIC (Amar Kabouche).