TCT Mobile 550 HSDPA/HSUPA/HSPA+/UMTS quad band /GSM quad band/LTE 4 band mobile phone User Manual Alto4 5 LA28 5042G EN US QG 20150527 Part2

TCT Mobile Limited HSDPA/HSUPA/HSPA+/UMTS quad band /GSM quad band/LTE 4 band mobile phone Alto4 5 LA28 5042G EN US QG 20150527 Part2

Contents

Alto4.5_LA28_5042G_EN_US_QG_20150527_Part2

6 7
Touch to enter application list.
Status bar
• Status/Notification indicators
• Touch and drag down to open
the notification panel.
Touch an icon to open an application,
folder, etc.
Favourite tray applications
• Touch to enter the application.
• Touch and hold to move or
change applications.
Search bar
• Touch to enter text search screen.
• Touch to enter voice search screen.
The Home screen is provided in an extended format to allow more
space for adding applications, shortcuts etc. Slide the Home screen
horizontally left and right to get a complete view.
1�3�1 Using the touchscreen
Touch
To access an application, touch it with your finger.
Touch and Hold
Touch and hold the item to enter the available options.
Drag
Place your finger on the screen to drag an object to another location.
Slide/Swipe
Slide the screen up and down to scroll through the applications,
images, web pages, etc.
The device also supports one finger zoom (Messaging, Browser, Email,
Camera and Gallery) by double tapping the screen then sliding with
one finger to zoom in/out).
Flick
Similar to swiping, but flicking makes it move quicker.
Pinch/Spread
Place your fingers of one hand on the screen surface and draw them
apart or together to scale an element on the screen.
Rotate
Automatically change the screen orientation from portrait to
landscape by turning the phone sideways to have a better view.
1�3�2 Status bar
From the status bar, you can view both phone status (to the right
side) and notification information (to the left side).
8 9
Notification icons
New Gmail message Missed call
New Email message Call forwarding is on
New text or multimedia
message / Song is playing/pause
Problem with SMS or
MMS delivery Connected to VPN
New Google Hangouts
message Radio is on
New voicemail Audio share
Upcoming event Uploading data
Screenshot error Download finished
Screenshot captured Select input method
MicroSD card is full An open Wi-Fi network
is available
No SD card Phone is connected via
USB cable
Preparing SD card System update available
Both USB tethering and
portable hotspot are on
Carrier data use
threshold approaching
or exceeded
USB tethering is on More notifications are
hidden
Portable Wi-Fi hotspot
is on
Status icons
GPRS connected No signal
GPRS in use Alarm is set
EDGE connected Bluetooth is on
EDGE in use Connected to a
Bluetooth device
3G connected Speakerphone is on
3G in use Roaming
HSPA (3G+) connected Headset connected
HSPA (3G+) in use No SIM card installed
HSPA+ connected Vibrate mode
HSPA+ in use Ringer is silenced
4G connected Phone microphone is
muted
4G in use Battery is very low
Signal strength Battery is low
Wi-Fi is on Battery is partially
drained
Connected to a Wi-Fi
network Battery is full
Airplane mode Battery is charging
GPS is on
10 11
Drag down the Status bar to open the Notification panel and drag
down again to open the Quick setting panel. Drag up to close
it. When there are notifications, you can touch them to access
notifications directly.
Notification panel
When there are notifications, touch and drag down the Status bar
to open the Notification panel to read more detailed information.
Touch to clear all event–based
notifications (other ongoing
notifications will remain).
Touch to switch to the quick setting panel.
Quick setting panel
Touch and drag down the Notification panel or touch to open
the Quick setting panel. You can enable or disable functions or change
modes by touching the icons.
Touch to enter user screen.
Touch to access Settings, where you
can set more items.
1�3�3 Search bar
The phone provides a Search function which can be used to locate
information within applications, the phone, or the web.
1�3�4 Lock/Unlock your screen
To protect your phone and privacy, you can lock the phone screen by
creating a variety of patterns, PIN or password etc.
1�3�5 Personalize your Home screen
Add
You can touch and hold a folder, an application, or a widget to activate
the Move mode and drag the item to any Home screen as you prefer.
Reposition
Touch and hold the item to be repositioned to activate the Move
mode, drag the item to the desired position and then release. You can
move items both on the Home screen and the Favourite tray. Hold
the icon on the left or right edge of the screen to drag the item to
another Home screen.
Remove
Touch and hold the item to be removed to activate the Move mode,
drag the item up to the top of the icon, and release after the
item turns red.
Create folders
To improve the organisation of items (shortcuts or applications) on
the Home screen, you can add them to a folder by stacking one item
on top of another. To rename a folder, open it and touch the folder’s
title bar to input the new name.
Wallpaper customization
Touch and hold the empty space in the homescreen and choose
Wallpaper to customize wallpaper or you could access this function
by Settings\Display\Wallpaper.
1�3�6 Volume adjustment
You can set the ringer, media and phone ringtone volumes to your
preference by pressing the Volume up/down key, or touching
Settings\Sound & notification\Sound to set the volume.
12 13
2 Text input ���������������������
2�1 Using Onscreen Keyboard
Onscreen Keyboard settings
Touch Settings\Language & input, touch the keyboard you want
to setup and a series of settings will become available for your
selection.
Adjust the Onscreen Keyboard orientation
Turn the phone sideways or upright to adjust the Onscreen Keyboard
orientation. You can also adjust it by changing the settings (Touch
Settings\Display\Auto-rotate screen).
2�1�1 Android keyboard
Touch to switch
between symbol and
numeric keyboard.
Touch to input Period
signal;
Touch & hold to select
symbols.
Touch to enter
text or numbers.
Touch to input comma;
Touch & hold to show
input options.
Touch to switch
"abc/Abc" mode;
Touch & hold to
switch "abc/ABC"
mode.
2�2 Text editing
You can edit the text you have entered.
• Touch and hold or double-tap within the text you would like
to edit.
• Drag the tabs to change the highlighted selection.
• The following options will show: Select all , Cut , Copy
and Paste .
• Touch the icon to go back without any action.
3 Phone call ����������������
3�1 Placing a call
You can easily place a call using Phone. Touch the Application tab
from the Home screen and select Phone.
Slide to access the
RECENTS and
CONTACTS.
Touch to call
the previewed
number.
Touch to display
keyboard
Display the
suggested
number(s).
Touch
and hold
to access
voicemail.
Enter the desired number from the keyboard directly or select a
contact from CONTACTS or RECENTS by sliding or touching
tabs, and touch to place the call.
14 15
The number you entered can be saved to Contacts by touching
and then touching Create new contact.
If you make a mistake, you can delete the incorrect digits by
touching .
To hang up a call, touch or the Power key (when the Call
settings\Power key ends call option is activated).
3�2 Answering or rejecting a call
When you receive a call:
• Slide the icon to the right to answer;
• Slide the icon to the left to reject;
• Slide the icon upwards to reject the call by sending a preset
message.
To mute the ringtone volume of an incoming call, press the Volume
up/down key or turn the phone over (when the Settings\
Gestures\Turn over to mute option is activated).
3�3 Consulting your call memory
You can access your call memory by touching RECENT tab
from the Phone screen to view Missed calls, Outgoing calls and
Incoming calls.
4 Contacts �������������������
You can view and create contacts on your phone and synchronize
these with your Gmail contacts or other applications on the web
or on your phone.
4�1 Adding a contact
Touch on the Home screen, select Contacts, then touch the
icon in the contacts list to create a new contact.
4�2 Importing, exporting and sharing
contacts
From the Contacts screen, touch the icon to open the options
menu, touch Import/export, then select Import from SIM card,
Export to SIM card, Import from storage, Export to storage
or Share visible contacts.
To import/export a single contact from/to your SIM card, select
the contact you want to import/export, and touch the icon
to confirm.
To import/export all contacts from/to your SIM card, select Select
all and touch the icon to confirm.
You can share a single contact or contacts with others by sending the
contact's vCard to them via Bluetooth, Gmail, etc.
Touch a contact you want to share, touch the icon and Share
from the contact details screen, and then select the application to
perform this action.
4�3 Synchronizing contacts in multiple
accounts
Contacts, data or other information can be synchronized from
multiple accounts, depending on the applications installed on your
phone.
16 17
5 Messaging �����������������
You can create, edit and receive SMS and MMS with this phone.
To access this feature, touch the Application tab from the Home
screen, then select Messaging.
To check messages stored in your SIM card, touch the
icon from the Messaging screen, then touch Settings\
Manage SIM messages.
5�1 Write message
On the message list screen, touch the new message icon to write
text/multimedia messages.
Touch to create a new message.
Touch to search all messages.
• Touch to view the whole message
thread.
• Touch & hold to activate delete mode.
Sending a text message
Enter the mobile phone number of the recipient in the To bar or
touch to add recipients and touch the Type message bar to
enter the text of the message. Touch the icon to insert emotions.
When finished, touch to send the text message.
An SMS of more than 160 characters will be charged as
several SMS. Specific letters (accent) will also increase the
size of the SMS. This may cause multiple SMS to be sent to
your recipient.
Sending a multimedia message
MMS enables you to send video clips, images, photos, animations,
slides, and sounds to other compatible phones and e-mail addresses.
An SMS will be converted to MMS automatically when media files
(image, video, audio, slides, etc.) are attached or Subject or email
addresses added.
6 Email ������������������������
Besides your Gmail account, you can also set-up external POP3 or
IMAP email accounts in your phone.
To access this feature, touch the Application tab from the Home
screen, then select Email.
An email setup wizard will guide you through the steps to set-up
an email account.
• Enter the email address and password of the account you want
to set-up.
• Touch . If the account you entered is not provided by your
service provider in the phone, you will be prompted to go to
the email account settings screen to enter settings manually.
Alternatively, you can touch Manual setup to directly enter
the incoming and outgoing settings for the email account you
are setting up.
• Enter the account name and display name in outgoing emails.
• To add another email account, you can touch the icon and
Settings. Touch Add account to create.
To create and send emails
• Touch the icon from the Inbox screen.
• Enter recipient(s) email address (es) in the To field.
• If necessary, touch the icon beside To field to add Cc/Bcc to
add a copy or a blind carbon copy to the message.
• Enter the subject and the content of the message.
• Touch to add an attachment.
• Finally, touch to send�
• If you do not want to send the mail right away, you can touch the
icon and Save draft keys or touch the Back key to save a copy.
18 19
7 Getting connected �������
To connect to the Internet with this phone, you can use GPRS/
EDGE/3G/4G networks or Wi-Fi, whichever is most convenient.
7�1 Connecting to the Internet
7�1�1 GPRS/EDGE/3G/4G
The first time you turn on your phone with your SIM card inserted,
it will automatically configure your network service: GPRS, EDGE,
3G or 4G.
To check the network connection you are using, touch Settings\
More\Mobile networks, and touch Access Point Names or
Network operators.
7�1�2 Wi-Fi
Using Wi-Fi, you can connect to the Internet when your phone is
within range of a wireless network. Wi-Fi can be used on your phone
even without a SIM card inserted.
To turn Wi-Fi on and connect to a wireless network
• Touch Settings\Wi-Fi.
• Touch the switch to turn on/off Wi-Fi.
• The detailed information of detected Wi-Fi networks is displayed in
the Wi-Fi networks section.
• Touch a Wi-Fi network to connect. If the network you selected is
secured, you are required to enter a password or other credentials
(you can contact the network operator for details). When finished,
touch CONNECT.
7�2 Browser ��������������������������������������
Using the Browser, you can enjoy surfing the Web.
To access this feature, touch the Application tab from the Home
screen, then select Browser.
To go to a web page
On the Browser screen, touch the URL box at the top, enter the
address of the web page, and then confirm.
7�3 Connecting to a computer(1)
With the USB cable, you can transfer media files and other files
between your microSD card/internal storage and the computer.
To connect/disconnect your phone to the computer:
To connect:
• Use the USB cable that came with your phone to connect
the phone to a USB port on your computer. You will receive a
notification that the USB is connected.
• Open the Notification panel and touch Connected as a media
device, then make a selection in the dialog that opens to confirm
that you want to transfer files.
To disconnect (for mass storage):
• Open the Notification panel and touch Connected as a media
device,
• Touch to cancel Media device (MTP) in the dialog that opens.
Before using MTP, make sure that the driver (Windows
Media Player 11 or higher version) has been installed.
To locate data you have transferred or downloaded in your
microSD card:
• Touch to open the applications list.
• Touch File Manager.
All data you have downloaded is stored in the File Manager. Here
you can view media files (Pictures,Videos, Music and others), rename
files, install applications into your phone, etc.
(1) You can change your default connection mode via Settings\Storage\
touch the icon\USB computer connection. Some operations
which are available under mass storage are not usable under MTP and
PTP.
20 21
7�4 Sharing your phone's mobile data
connection
You can share your phone's mobile data connection with a single
computer via USB cable (USB tethering) or with up to eight devices
at once by turning your phone into a portable Wi-Fi hotspot.
To turn on USB tethering or Portable Wi-Fi hotspot
• Touch Settings\More\Tethering & portable hotspot.
• Touch the switch of USB tethering or Portable Wi-Fi
hotspot to activate this function.
These functions may incur additional network charges from
your network operator. Extra fees may also be charged in
roaming areas.
8 Find my location using
GPS satellites ����������������
To activate your phone’s global positioning system (GPS) satellite
receiver:
• Touch Settings\Location.
• Touch the switch to turn on Google's location service.
You can then open Maps to find your location:
Use your phone’s GPS satellite receiver to pinpoint your location
within an accuracy as close as several meters (“street level”). The
process of accessing the GPS satellite and setting your phone's
precise location for the first time will require up to 5 minutes. You
will need to stand in a place with a clear view of the sky and avoid
moving. After this, GPS will only need 20-40 seconds to identify your
precise location.
9 Data backup �����������������
This phone enables you to back up your phone’s settings and other
application data to Google Servers, with your Google Account.
If you replace your phone, the settings and data you’ve backed up
are restored onto the new phone the first time you sign in with
your Google Account.
To activate this function:
• Touch Settings\Backup & reset
• Touch the switch of Back up my data.
When this function is activated, a wide variety of settings and data
is backed up, including your Wi-Fi passwords, bookmarks, a list of
the applications you’ve installed, the words you’ve added to the
dictionary used by the onscreen keyboard, and most of the settings
that you configure with the Settings application. If you deactivate this
option, you stop backing up your settings, and any existing backups
are deleted from Google Servers.
10 Factory data reset
To activate factory data reset:
• Touch Settings\Backup & reset\Factory data reset�
• Touch the RESET PHONE.
22 23
Resetting the phone will erase all of your personal data from internal
phone storage, including information about your Google Account,
any other accounts, your system and application settings, and any
downloaded applications. If you reset the phone in this way, you’re
prompted to re-enter the same kind of information as when you
first started Android.
When you are unable to power on your cellphone, you can perform
a factory data reset by pressing the Power key and the Volume up
key at the same time until the screen lights up.
11 Applications &
Internal storage �����
11�1 Applications
With this phone, some built-in Google applications and other third
party applications are available for your convenience.
With the built-in applications, you can
• Communicate with friends.
• Exchange messages or emails with friends.
• Track your location, view traffic situations, search for locations and
get navigation information to your destination.
• Download more applications from the Google Play Store and
more.
For more information about these applications, please check the
online user manual at: www.alcatelonetouch.com.
11�2 Internal storage
Touch Settings\Storage to display the amount of internal phone
storage used by the operating system, its components, applications
(including those you downloaded), permanent and temporary data.
If a warning message comes up saying that phone memory
is limited, you are required to free up space by deleting
some unwanted applications, downloaded files, etc.
12 Making the most
of your phone ���������
You can download software upgrades for free from the website
(www.alcatelonetouch.com).
12�1 Smart Suite
Smart Suite includes:
• Contacts
Allows you to back up contact entries so that you don't have
to worry about losing, breaking, switching phones or changing
service providers.
• Messages
Frees you from painstakingly inputting text on the keypads. All of
your messages are easily accessible and well-organized.
• Calendar
Allows you to sync events freely between your phone and Outlook
and create and edit new events from a PC.
• Photos
Allows you to easily import photos from your PC or the handset
and organize them in different albums for better management.
• Videos
Allows you to insert video files from your PC for playback and then
upload them to a handset folder.
• Music
Quickly search for your favourite songs on your PC, manage the
ultimate Library, and enjoy the easiest digital jukebox in your
own way.
• Application
Allows you to import downloaded mobile applications and have
them installed into your handset upon synchronization.
• Backup
Allows you to back up your contacts, messages, calendar, photos
and applications, then import the backup files to your phone.
24 25
Supported Operating Systems
Windows XP/Vista/Windows 7/Windows 8.
12�2 Upgrade
You can use the Mobile Upgrade tool or FOTA Upgrade tool to
update your phone's software.
12�2�1 Mobile Upgrade
Download Mobile Upgrade from the ALCATEL ONETOUCH
website (www.alcatelonetouch.com) and install it on your PC.
Launch the tool and update your phone by following the step by
step instructions (refer to the User Guide provided together with
the tool). Your phone’s software will now have the latest software.
All personal information will be permanently lost following
the update process. We recommend you backup your
personal data using Smart Suite before upgrading.
12�2�2 FOTA Upgrade
Using the FOTA Upgrade tool you can update your phone's software.
To access System updates, touch Settings\About phone\
System updates. Touch Check for updates, and the phone will
search for the latest software. If you want to update the system,
please touch the button Download, after it is done please touch
Install to complete the upgrade. Now your phone's software will
be the latest version.
You should turn on data connection before searching for updates.
Settings for auto-check intervals is also available once you restart
the phone.
If you have chosen auto-check, when the system discovers the
new version, dialog will pop up to choose download or ignore, the
notification also will show in status bar.
Safety and use ����������������������
We recommend that you read this chapter carefully before using
your mobile phone. The manufacturer disclaims any liability for
damage, which may result as a consequence of improper use or use
contrary to the instructions contained herein.
• TRAFFIC SAFETY:
Given that studies show that using a mobile phone while driving a vehicle
constitutes a real risk, even when the hands-free kit is used (car kit,
headset...), drivers are requested to refrain from using their mobile phone
when the vehicle is not parked. Check the laws and regulations on the use
of wireless mobile phones and their accessories in the areas where you
drive. Always obey them. The use of these devices may be prohibited or
restricted in certain areas.
When driving, do not use your mobile phone and headphone to
listen to music or the radio. Using a headphone can be dangerous
and forbidden in some areas.
When switched on, your mobile phone emits electromagnetic waves
that can interfere with the vehicle’s electronic systems such as ABS
anti-lock brakes or airbags. To ensure that there is no problem:
- do not place your mobile phone on top of the dashboard or within
an airbag deployment area,
- check with your car dealer or the car manufacturer to make sure
that the car’s electronic devices are shielded from mobile phone
RF energy.
• CONDITIONS OF USE:
You are advised to switch off the mobile phone from time to time to
optimize its performance.
Remember to abide by local authority rules of mobile phone use
on aircrafts.
Operational Warnings: Obey all posted signs when using mobile
devices in public areas.
Follow Instructions to Avoid Interference Problems: Turn off your
mobile device in any location where posted notices instruct you to
do so. In an aircraft, turn off your mobile device whenever instructed
to do so by airline staff. If your mobile device offers an airplane mode
or similar feature, consult airline staff about using it in flight.
Switch the mobile phone off when you are in health care facilities,
except in designated areas. As with many other types of equipment
now in regular use, mobile phones can interfere with other electrical
or electronic devices, or equipment using radio frequency.
Switch the mobile phone off when you are near gas or flammable
liquids. Strictly obey all signs and instructions posted in a fuel
depot, gas station, or chemical plant, or in any potentially explosive
atmosphere.
When the mobile phone is switched on, it should be kept at least 15
cm from any medical device such as a pacemaker, a hearing aid or
insulin pump. In particular when using the mobile phone you should
hold it against the ear on the opposite side to the device, if any.
26 27
Read and follow the directions from the manufacturer of your
implantable medical device. If you have any questions about using
your mobile device with your implantable medical device, consult
your healthcare provider.
To avoid hearing impairment, answer the call before holding your
mobile phone to your ear. Also move the handset away from your
ear while using the “hands-free” option because the amplified volume
might cause hearing damage. It is recommended to have proper
supervision while small children use your mobile phone.
When replacing the cover please note that your mobile phone may
contain substances that could create an allergic reaction.
Always handle your mobile phone with care and keep it in a clean
and dust-free place.
Do not allow your mobile phone to be exposed to adverse weather
or environmental conditions (moisture, humidity, rain, infiltration of
liquids, dust, sea air, etc.). The manufacturer’s recommended operating
temperature range is -10°C (14°F) to +45°C (113°F)(the max value
depends on device, materials and housing paint/texture).
Over 45°C (113°F) the legibility of the mobile phone’s display may be
impaired, though this is temporary and not serious.
Do not open or attempt to repair your mobile phone yourself.
Do not drop, throw or try to bend your mobile phone.
Do not use the mobile phone if the glass made screen, is damaged,
cracked or broken to avoid any injury.
Do not paint it.
Use only batteries, battery chargers, and accessories which are
recommended by TCT Mobile Limited and its affiliates and are
compatible with your mobile phone model.
TCT Mobile Limited and its affiliates disclaim any liability for damage
caused by the use of other chargers or batteries.
Your mobile phone should not be disposed of in a municipal waste.
Please check local regulations for disposal of electronic products.
Remember to make back-up copies or keep a written record of all
important information stored in your mobile phone.
Some people may suffer epileptic seizures or blackouts when
exposed to flashing lights, or when playing video games. These
seizures or blackouts may occur even if a person never had a
previous seizure or blackout. If you have experienced seizures or
blackouts, or if you have a family history of such occurrences, please
consult your doctor before playing video games on your mobile
phone or enabling a flashing-lights feature on your mobile phone.
Parents should monitor their children’s use of video games or other
features that incorporate flashing lights on the mobile phones.
All persons should discontinue use and consult a doctor if any of
the following symptoms occur: convulsion, eye or muscle twitching,
loss of awareness, involuntary movements, or disorientation. To limit
the likelihood of such symptoms, please take the following safety
precautions:
- Play at the farthest distance possible from the screen.
When you play games on your mobile phone, you may experience
occasional discomfort in your hands, arms, shoulders, neck, or other
parts of your body. Follow these instructions to avoid problems
such as tendinitis, carpal tunnel syndrome, or other musculoskeletal
disorders:
- Take a minimum of a 15-minute break every hour of game playing.
- If your hands, wrists, or arms become tired or sore while playing,
stop and rest for several hours before playing again.
- If you continue to have sore hands, wrists, or arms during or after
playing, stop the game and see a doctor.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at
high volume levels for long periods. Exercise caution
when holding your device near your ear while the
loudspeaker is in use.
• PRIVACY:
Please note that you must respect the laws and regulations in force in
your jurisdiction or other jurisdiction(s) where you will use your mobile
phone regarding taking photographs and recording sounds with your
mobile phone. Pursuant to such laws and regulations, it may be strictly
forbidden to take photographs and/or to record the voices of other
people or any of their personal attributes, and reproduce or distribute
them, as this may be considered to be an invasion of privacy.
28 29
It is the user’s sole responsibility to ensure that prior authorization
be obtained, if necessary, in order to record private or confidential
conversations or take a photograph of another person; the manufacturer,
the seller or vendor of your mobile phone (including the operator)
disclaim any liability which may result from the improper use of the
mobile phone.
• BATTERY AND ACCESSORIES:
Before removing the battery from your mobile phone, please make
sure that the mobile phone is switched off.
Observe the following precautions for battery use:
- Do not attempt to open the battery (due to the risk of toxic
fumes and burns).
- Do not puncture, disassemble or cause a short-circuit in a battery,
- Do not burn or dispose of a used battery in the garbage or store it
at temperatures above 60°C (140°F).
Batteries must be disposed of in accordance with locally applicable
environmental regulations. Only use the battery for the purpose for
which it was designed. Never use damaged batteries or those not
recommended by TCT Mobile Limited and/or its affiliates.
This symbol on your telephone, the battery and the
accessories means that these products must be taken to
collection points at the end of their life:
- Municipal waste disposal centers with specific bins for
these types of equipment
- Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of in
the environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge. All products
with this sign must be brought to these collection points.
In non European Union jurisdictions:
Items of equipment with this symbol are not be thrown into ordinary
bins if your jurisdiction or your region has suitable recycling and
collection facilities; instead they are to be taken to collection points for
them to be recycled.
In the United States you may learn more about CTIA’s Recycling
Program at http://www.gowirelessgogreen.org/
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED
BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES
ACCORDING TO THE INSTRUCTIONS
• CHARGERS
Home A.C./ Travel chargers will operate within the temperature range of:
0°C (32°F) to 40°C (104°F).
The chargers designed for your mobile phone meet with the
standard for safety of information technology equipment and office
equipment use. Due to different applicable electrical specifications, a
charger you purchased in one jurisdiction may not work in another
jurisdiction. They should be used for this purpose only.
Characteristics of power supply (depending on the country):
Travel charger: Input: 100-240 V, 50/60 Hz, 0.15 A
Output: 5 V, 1000 mA
Battery: Lithium 2000 mAh
• RADIO WAVES:
THIS MOBILE PHONE MEETS THE GOVERNMENT’S
REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.
Your mobile phone is a radio transmitter and receiver. It is designed
and manufactured not to exceed the emission limits for exposure to
radio-frequency (RF) energy.
These limits are part of comprehensive guidelines and establish
permitted levels of RF energy for the general population. The
guidelines are based on standards that were developed by
independent scientific organizations through periodic and thorough
evaluation of scientific studies. These guidelines include a substantial
safety margin designed to ensure the safety of all persons, regardless
of age and health.
The exposure standard for mobile phones employs a unit of
measurement known as the Specific Absorption Rate, or SAR.
The SAR limit set by public authorities such as the Federal
Communications Commission of the US Government (FCC), or by
Industry Canada, is 1.6 W/kg averaged over 1 gram of body tissue.
Tests for SAR are conducted using standard operating positions with
the mobile phone transmitting at its highest certified power level in
all tested frequency bands.
Although the SAR is determined at the highest certified power level,
the actual SAR level of the mobile phone while operating can be
well below the maximum value. This is because the mobile phone is
designed to operate at multiple power levels so as to use only the
power required to reach the network. In general, the closer you are
to a wireless base station antenna, the lower the power output of
the mobile phone.
Before a mobile phone model is available for sale to the public,
compliance with national regulations and standards must be shown.
The highest SAR value for this model mobile phone when tested is
30 31
*** W/Kg for use at the ear and *** W/Kg for use close to the body.
While there may be differences between the SAR levels of various
mobile phones and at various positions, they all meet the government
requirement for RF exposure. For body-worn operation, the mobile
phone meets FCC RF exposure guidelines provided that it is used with
a non-metallic accessory with the handset at least 10 mm from the
body. Use of other accessories may not ensure compliance with FCC
RF exposure guidelines.
Additional information on SAR can be found on the Cellular
Telecommunications & Internet Association (CTIA) Web site:
http://www.ctia.org/
The World Health Organization (WHO) considers that present
scientific information does not indicate the need for any special
precautions for use of mobile phones. If individuals are concerned,
they might choose to limit their own or their children’s RF exposure
by limiting the length of calls, or using “hands-free” devices to keep
mobile phones away from the head and body. (fact sheet n°193).
Additional WHO information about electromagnetic fields
and public health are available on the following website:
http://www.who.int/peh-emf.
Note: This equipment has been tested and found to comply with the
limits for a Class B digital device pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there
is no guarantee that interference to radio or television reception,
which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more
of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
- Consult the dealer or an experienced radio/ TV technician for help.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment.
For the receiver devices associated with the operation of a licensed
radio service (e.g. FM broadcast), they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the condition that this device does not cause harmful
interference.
For other devices, they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions:
(1) this device may not cause harmful interference
(2) this device must accept any interference received, including
interference that may cause undesired operation.
Your mobile phone is equipped with a built-in antenna. For optimal
operation, you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used in
positions other than against your ear. In such circumstances the
device will be compliant with the guidelines when used with headset
or usb data cable. If you are using another accessory ensure that
whatever product is used is free of any metal and that it positions the
mobile phone at least 10 mm away from the body.
32 33
• LICENCES (1)
microSD Logo is a trademark.
The Bluetooth® word mark and logos are owned by
the Bluetooth SIG, Inc. and any use of such marks
by TCL Mobile Ltd. and its affiliates is under license.
Other trademarks and trade names are those of their
respective owners.
ALCATEL ONETOUCH 5042G
Bluetooth Declaration ID
D025403
The Wi-Fi Logo is a certification mark of the Wi-Fi
Alliance.
Google, the Google logo, Android, the Android logo,
Google SearchTM, Google MapsTM, GmailTM, YouTube,
Google Play Store, Google LatitudeTM and HangoutsTM
are trademarks of Google Inc.
The Android robot is reproduced or modified from work created
and shared by Google and used according to terms described in the
Creative Commons 3.0 Attribution License (the text will show when
you touch and hold Google legal in Settings\About phone\
Legal information). (1)
For more information please visit our website
http://www.alcatelonetouch.com.
FCC ID: RAD550
(1) May not be available in all countries.
General information �����������
• Website: www.alcatelonetouch.com
• Facebook: http://www.facebook.com/alcatelonetouchusa
• Twitter: http://m.twitter.com
• Hot Line Number: In the United States, call 877-702-3444 for
technical support.
• Eletronic labeling (Elabel) path: Touch Setting/Regulatory
& safety or input "*#07#", you can find more information about
labeling.
On our website, you will find our FAQ (Frequently Asked Questions)
section. You can also contact us by e-mail to ask any questions you
may have.
An electronic version of this user guide is available in English
and other languages according to availability on our server:
www�alcatelonetouch�com
Your telephone is a transceiver that operates on GSM in quad-band
(850/900/1800/1900MHz), LTE in quad-band (B1/B3/B7/B28).
Protection against theft (1)
Your mobile phone is identified by an IMEI (mobile phone serial
number) shown on the packaging label and in the product’s memory. We
recommend that you note the number the first time you use your mobile
phone by entering *#06# and keep it in a safe place. It may be requested
by the police or your operator if your mobile phone is stolen.
Disclaimer
There may be certain differences between the user manual
description and the mobile phone’s operation, depending on the
software release of your mobile phone or specific operator services.
TCT Mobile shall not be held legally responsible for such differences,
if any, nor for their potential consequences, which responsibility shall
be borne by the operator exclusively.
(1) Contact your network operator for service availability.
34 35
TCT Mobile (US), Inc�
Warranty ������������������������������
TCT Mobile (US), Inc. warrants to the original retail purchaser of this
wireless device, that should this product or part thereof during normal
consumer usage and condition, be proven to be defective in material
or workmanship that results in product failure within the first twelve
(12) months from the date of purchase as shown on your original
sales receipt. Such defect(s) will be repaired or replaced (with new
or rebuilt parts) at the company’s option without charge for parts or
labor directly related to the defect(s).
Batteries, power adapters, and other accessories sold as in box items
are also warranted against defects and workmanship that results in
product failure within the first six (6) months period from the date
of purchase as shown on your original sales receipt. Such defect(s)
will be repaired or replaced (with new or rebuilt parts) and the
company’s option without charge for parts or labor directly related
to the defect(s).
The limited warranty for your wireless device will be voided if any of
the following conditions occur:
• Non-compliance with the instructions for use or installation, or
with technical and safety standards applicable in the geographical
area where your mobile phone is used;
• Connection to any equipment not supplied or not recommended
by TCT Mobile (US), Inc.;
• Modification or repair performed by individuals not authorized by
TCT Mobile (US), Inc. or its affiliates;
• Changes to the device operating system by the user or third party
applications;
• Acts of god such as Inclement weather, lightning, power surges,
fire, humidity, infiltration of liquids or foods, chemical products,
download of files, crash, high voltage, corrosion, oxidation;
• Removal or altering of the wireless devices event labels or serial
numbers (IMEI);
• Damage from exposure to water or other liquids, moisture,
humidity, excessive temperatures or extreme environmental
conditions, sand, excess dust and any condition outside the
operating guidelines;
• Defects in appearance, cosmetic, decorative or structural items
such as framing and non-operative parts.
• Damage as result of physical abuse regardless of cause.
There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your jurisdiction. In no event shall TCT Mobile (US), Inc.
or any of its affiliates be liable for incidental or consequential damages
of any nature whatsoever, including but not limited to commercial loss,
to the full extent those damages can be disclaimed by law. Some states
do not allow the exclusion or limitation of incidental or consequential
damages, or limitation of the duration of implied warranties, so the
preceding limitations or exclusions may not apply to you.
How to obtain Support: Contact the customer care center by calling
(877-702-3444) or going to (http://www.alcatelonetouch.com/usa/).
We have placed many self-help tools that may help you to isolate the
problem and eliminate the need to send your wireless device in for
service. In the case that your wireless device is no longer covered
by this limited warranty due to time or condition, you may utilize our
out of warranty repair options.
How to obtain Hardware Service within the terms of this warranty:
Create a user profile (alcatel.finetw.com) and then create an RMA
for the defective device. Ship the device with a copy of the original
proof of purchase (e.g. original copy of the dated bill of sale, invoice)
with the owner's return address (No PO Boxes accepted), wireless
carrier’s name, alternate daytime phone number, and email address
with a complete problem description. Only ship the device. Do not
ship the SIM card, memory cards, or any other accessories such as
the power adapter. You must properly package and ship the wireless
device to the repair center. TCT Mobile (US), Inc. is not responsible
for devices that do not arrive at the service center or are damaged
in transit. Insurance is recommended with proof of delivery. Upon
receipt, the service center will verify the warranty conditions, repair,
and return your device to the address provided in the RMA. Check
the warranty repair status by going online with the RMA number
on web portal.
36 37
Troubleshooting�������������������
Before contacting the service centre, you are advised to follow the
instructions below:
• You are advised to fully charge ( ) the battery for optimal
operation.
• Avoid storing large amounts of data in your phone as this may
affect its performance.
• Use Factory data reset and the upgrade tool to perform phone
formatting or software upgrading (to reset factory data, hold down
the Power key and the Volume up key at the same time). ALL
User phone data: contacts, photos, messages, files, and downloaded
applications will be permanently lost. It is strongly advised to fully
backup the phone data and profile via Smart Suite before doing
formatting or upgrading.
and carry out the following checks:
My phone cannot be switched on or is frozen
• Check the battery contacts, remove and reinstall your battery, then
turn your phone on.
• When the phone cannot be switched on, charge for at least 20
minutes to ensure the minimum battery power needed, then try
to switch on again.
• When the phone falls into a loop during power on-off animation
and the user interface cannot be accessed, press and hold the
Volume down key to enter Safe Mode. This eliminates any abnormal
OS booting issues caused by 3rd party APKs.
• If neither method is effective, please reset the phone using the
Power key and the Volume up key, (holding both together).
My phone has not responded for several minutes
• Restart your phone by pressing and holding the Power key for
more than 9s.
• Remove and re-install the battery, then restart the phone.
My phone turns off by itself
• Check that your screen is locked when you are not using your
phone, and make sure the Power key is not mis-contacted due
to unlocked screen.
• Check the battery charge level.
My phone cannot charge properly
• Make sure you are using the ALCATEL ONETOUCH charger
included in the box.
• Make sure your battery is inserted properly and clean the battery
contact if it’s dirty. It must be inserted before plugging in the
charger.
• Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions (0°C
to +40°C).
• When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or “No service”
is displayed
• Try connecting in another location.
• Verify the network coverage with your operator.
• Check with your operator that your SIM card is valid.
• Try selecting the available network(s) manually.
• Try connecting at a later time if the network is overloaded.
My phone cannot connect to the Internet
• Check that the IMEI number (press *#06#) is the same as the one
printed on your warranty card or box.
• Make sure that the internet access service of your SIM card is
available.
• Check your phone's Internet connecting settings.
• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure the SIM card has been correctly inserted (see
"Inserting or removing the SIM card").
• Make sure the chip on your SIM card is not damaged or scratched.
• Make sure the service of your SIM card is available.
Unable to make outgoing calls
• Make sure you have dialed a valid number and have touched .
• For international calls, check the country and area codes.
• Make sure your phone is connected to a network, and the network
is not overloaded or unavailable.
• Check your subscription status with your operator (credit, SIM
card valid, etc.).
• Make sure you have not barred outgoing calls.
• Make sure that your phone is not in flight mode.
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a network
(check for overloaded or unavailable network).
38 39
• Check your subscription status with your operator (credit, SIM
card valid, etc.).
• Make sure you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in flight mode.
The caller’s name/number does not appear when a call is
received
• Check that you have subscribed to this service with your operator.
• Your caller has concealed his/her name or number.
I cannot find my contacts
• Make sure your SIM card is not broken.
• Make sure your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the Volume
Up/Down key.
• Check the network strength .
• Make sure that the receiver, connector or speaker on your phone
is clean.
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription
includes this service.
• Make sure this feature does not require an ALCATEL ONETOUCH
accessory.
When I select a number from my contacts, the number
cannot be dialed
• Make sure that you have correctly recorded the number in your
file.
• Make sure that you have selected the country prefix when calling
a foreign country.
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete some
files or save the files in the phone contacts (i.e. your professional
or personal directories).
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability.
I cannot access my voicemail
• Make sure your operator’s voicemail number is correctly entered
in "Voicemail number".
• Try later if the network is busy.
I am unable to send and receive MMS
• Check your phone memory availability as it might be full.
• Contact your network operator to check service availability and
check MMS parameters.
• Verify the server centre number or your MMS profile with your
operator.
• The server centre may be busy, try again later.
SIM card PIN locked
• Contact your network operator to obtain the PUK code (Personal
Unblocking Key).
I am unable to connect my phone to my computer
• Install Smart Suite.
• Check that your USB driver is installed properly.
• Open the Notification panel to check if the Smart Suite Agent
has activated.
• Check that your computer meets the requirements for Smart
Suite Installation.
• Make sure that you’re using the cable included in the box.
I am unable to download new files
• Make sure there is sufficient phone memory for your download.
• Select the microSD card as the location to store downloaded files.
• Check your subscription status with your operator.
The phone cannot be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible
to other users .
• Make sure that the two phones are within Bluetooth’s detection
range.
How to make your battery last longer
• Make sure you follow the complete charge time (minimum 2.5
hours).
• After a partial charge, the battery level indicator may not be exact.
Wait for at least 20 minutes after removing the charger to obtain
an exact indication.
• Adjust the brightness of screen as appropriate.
• Extend the email auto-check interval for as long as possible.
• Update news and weather information on manual demand, or
increase their auto-check interval.
• Exit background-running applications if they are not being used
for a long time.
• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
40
The phone will become warm following prolonged calls,
game playing, internet surfing or running other complex
applications�
• This heating is a normal consequence of the CPU handling
excessive data. Ending above actions will make your phone return
to normal temperatures.
ALCATEL is a trademark of Alcatel-Lucent
and is used under license by
TCT Mobile Limited
© Copyright 2015 TCT Mobile Limited
All rights reserved
TCT Mobile Limited reserves
the right to alter material
or technical specification
without prior notice.
All "Signature" ringtones embedded in this phone have been
composed, arranged and mixed by NU TROPIC (Amar Kabouche).

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