TP Link Technologies TDW8951NDV6 150Mbps Wireless N ADSL2+ Modem Router User Manual rev

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TD-W8951ND
150Mbps Wireless N ADSL2+ Modem Router
Rev: 5.0.0
1910010973
COPYRIGHT & TRADEMARKS
Specifications are subject to change without notice.
is a registered trademark
of TP-LINK TECHNOLOGIES CO., LTD. Other brands and product names are trademarks or
registered trademarks of their respective holders.
No part of the specifications may be reproduced in any form or by any means or used to make any
derivative such as translation, transformation, or adaptation without permission from TP-LINK
TECHNOLOGIES CO., LTD. Copyright © 2014 TP-LINK TECHNOLOGIES CO., LTD. All rights
reserved.
http://www.tp-link.com
FCC STATEMENT
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.

Consult the dealer or an experienced radio/ TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1） This device may not cause harmful interference.
2） This device must accept any interference received, including interference that may cause
undesired operation.
Any changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
Note: The manufacturer is not responsible for any radio or TV interference caused by
unauthorized modifications to this equipment. Such modifications could void the user’s authority to
operate the equipment.
FCC RF Radiation Exposure Statement
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled
environment. This device and its antenna must not be co-located or operating in conjunction with
any other antenna or transmitter.
“To comply with FCC RF exposure compliance requirements, this grant is applicable to only
Mobile Configurations. The antennas used for this transmitter must be installed to provide a
separation distance of at least 20 cm from all persons and must not be co-located or operating in
conjunction with any other antenna or transmitter.”
Part 68 telecom statement
Customer Information
This equipment complies with Part 68 of the FCC rules and the requirements
adopted by the ACTA. On the BOTTOM OF DEVICE is a label that contains,
among other information, a product identifier in the format US:
TPLDL01BTDW8951ND. If requested, this number must be provided to the
telephone company.
Applicable connector jack Universal Service Order Codes (“USOC”) for the
Equipment is RJ11C .
A plug and jack used to connect this equipment to the premises wiring and
telephone network must comply with the applicable FCC Part 68 rules and
requirements adopted by the ACTA. A compliant telephone cord and modular
plug is provided with this product. It is designed to be connected to a compatible
modular jack that is also compliant. See installation instructions for details.
The REN is used to determine the number of devices that may be connected to a
telephone line. Excessive RENs on a telephone line may result in the devices not
ringing in response to an incoming call. In most but not all areas, the sum of
RENs should not exceed five (5.0). To be certain of the number of devices that
may be connected to a line, as determined by the total RENs, contact the local
telephone company. For products approved after July 23, 2001, the REN for this
product is part of the product identifier that has the format US:
TPLDL01BTDW8951ND. The digits represented by 01B are the REN without a
decimal point (e.g., 03 is a REN of 0.3).
If this 150Mbps Wireless N ADSL2+ Modem Router causes harm to the
telephone network, the telephone company will notify you in advance that
temporary discontinuance of service may be required. But if advance notice isn't
practical, the telephone company will notify the customer as soon as possible.
Also, you will be advised of your right to file a complaint with the FCC if you
believe it is necessary.
The telephone company may make changes in its facilities, equipment,
operations or procedures that could affect the operation of the equipment. If this
happens the telephone company will provide advance notice in order for you to
make necessary modifications to maintain uninterrupted service.
If trouble is experienced with this 150Mbps Wireless N ADSL2+ Modem Router,
for repair or warranty information, please contact975 Overland Ct, San Dimas, CA
91773 at +1 626-333-0234. If the equipment is causing harm to the telephone
network, the telephone company may request that you disconnect the equipment
until the problem is resolved.
Connection to party line service is subject to state tariffs. Contact the state public
utility commission, public service commission or corporation commission for
information.
If your home has specially wired alarm equipment connected to the telephone
line, ensure the installation of this equipment does not disable your alarm
equipment. If you have questions about what will disable alarm equipment,
consult your telephone company or a qualified installer.
WHEN PROGRAMMING EMERGENCY NUMBERS AND(OR) MAKING TEST
CALLS TO EMERGENCY NUMBERS:
1) Remain on the line and briefly explain to the dispatcher the reason for the call.
2) Perform such activities in the off-peak hours, such as early morning or late
evenings.
IC telecom statement
English version
''NOTICE: This equipment meets the applicable Industry Canada Terminal
Equipment Technical Specifications. This is confirmed by the registration
number. The abbreviation, IC, before the registration number signifies that
registration was performed based on a Declaration of Conformity indicating
that Industry Canada technical specifications were met. It does not imply that
Industry Canada approved the equipment.”
''NOTICE: The Ringer Equivalence Number (REN) for this terminal equipment
is 01B. The REN assigned to each terminal equipment provides an indication
of the maximum number of terminals allowed to be connected to a telephone
interface. The termination on an interface may consist of any combination of
devices subject only to the requirement that the sum of the Ringer Equivalence
Numbers of all the devices does not exceed five.''
French version
«AVIS : Le présent matériel est conforme aux spécifications techniques
d’Industrie Canadaapplicables au matériel terminal. Cette conformité est
confirmée par le numérod'enregistrement. Le sigle IC, placé devant le numéro
d'enregistrement, signifie quel’enregistrement s’est effectué conformément à
une déclaration de conformité et indique queles spécifications techniques
d'Industrie Canada ont été respectées. Il n’implique pasqu’Industrie Canada a
approuvé le matériel. »
«AVIS : L'indice d'équivalence de la sonnerie (IES) du présent matériel est de
01B. L'IESassigné à chaque dispositif terminal indique le nombre maximal de
terminaux qui peuvent êtreraccordés à une interface téléphonique. La
terminaison d'une interface peut consister en unecombinaison quelconque de
dispositifs, à la seule condition que la somme d'indicesd'équivalence de la
sonnerie de tous les dispositifs n'excède pas 5. »
CE Mark Warning
This is a class B product. In a domestic environment, this product may cause radio interference, in
which case the user may be required to take adequate measures.
Canadian Compliance Statement
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject
to the following two conditions:
(1) This device may not cause interference, and
(2)This device must accept any interference, including interference that may cause undesired
operation of the device.
Cet appareil est conforme aux norms CNR exemptes de licence d’Industrie Canada. Le
fonctionnement est soumis aux deux conditions suivantes:
(1) cet appareil ne doit pas provoquer d’interférences et
(2) cet appareil doit accepter toute interférence, y compris celles susceptibles de provoquer un
fonctionnement non souhaité de l’appareil.
This device has been designed to operate with the antennas listed below, and having a maximum
gain of 5 dBi. Antennas not included in this list or having a gain greater than 5 dBi are strictly
prohibited for use with this device. The required antenna impedance is 50 ohms.
To reduce potential radio interference to other users, the antenna type and its gain should be so
chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that permitted for
successful communication.
Industry Canada Statement
Complies with the Canadian ICES-003 Class B specifications.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
This device complies with RSS 210 of Industry Canada. This Class B device meets all the
requirements of the Canadian interference-causing equipment regulations.
Cet appareil numérique de la Classe B respecte toutes les exigences du Règlement sur le
matériel brouilleur du Canada.
Korea Warning Statements
당해 무선설비는 운용중 전파혼신 가능성이 있음.
NCC Notice & BSMI Notice
注意！
依據 低功率電波輻射性電機管理辦法
第十二條 經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變更頻率、
加大功率或變更原設計之特性或功能。
第十四條 低功率射頻電機之使用不得影響飛航安全及干擾合法通行；經發現有干擾現象時，應立即
停用，並改善至無干擾時方得繼續使用。前項合法通信，指依電信規定作業之無線電信。低功率射
頻電機需忍受合法通信或工業、科學以及醫療用電波輻射性電機設備之干擾。
減少電磁波影響，請妥適使用。
安全諮詢及注意事項
●請使用原裝電源供應器或只能按照本產品注明的電源類型使用本產品。
●清潔本產品之前請先拔掉電源線。請勿使用液體、噴霧清潔劑或濕布進行清潔。
●注意防潮，請勿將水或其他液體潑灑到本產品上。
●插槽與開口供通風使用，以確保本產品的操作可靠並防止過熱，請勿堵塞或覆蓋開口。
●請勿將本產品置放於靠近熱源的地方。除非有正常的通風，否則不可放在密閉位置中。
●請不要私自打開機殼，不要嘗試自行維修本產品，請由授權的專業人士進行此項工作。
UkrSEPRO
Продукт сертифіковано згідно с правилами системи УкрСЕПРО на відповідність вимогам
нормативних документів та вимогам, що передбачені чинними законодавчими актами
України.
Safety Information



When product has power button, the power button is one of the way to shut off the product;
when there is no power button, the only way to completely shut off power is to disconnect the
product or the power adapter from the power source.
Don’t disassemble the product, or make repairs yourself. You run the risk of electric shock
and voiding the limited warranty. If you need service, please contact us.
Avoid water and wet locations.
This product can be used in the following countries:
AT
ES
LT
RU
BG
FI
LV
SE
BY
FR
MT
SK
CA
GB
NL
TR
CZ
GR
NO
UA
DE
HU
PL
DK
IE
PT
EE
IT
RO
TP-LINK TECHNOLOGIES CO., LTD
DECLARATION OF CONFORMITY
For the following equipment:
Product Description: 150Mbps Wireless N ADSL2+ Modem Router
Model No.: TD-W8951ND
Trademark: TP-LINK
We declare under our own responsibility that the above products satisfy all the technical
regulations applicable to the product within the scope of Council Directives:
Directives 1999/5/EC, Directives 2004/108/EC, Directives 2006/95/EC, Directives 1999/519/EC,
Directives 2011/65/EU
The above product is in conformity with the following standards or other normative documents
EN 300 328 V1.7.1: 2006
EN 301 489-1 V1.9.2:2011& EN 301 489-17 V2.2.1:2012
EN 55022:2010
EN 55024:2010
EN 61000-3-2:2006+A1:2009+A2:2009
EN 61000-3-3:2008
EN60950-1:2006+A11：2009+A1:2010+A12:2011
EN62311:2008
The product carries the CE Mark:
Person responsible for making this declaration:
Yang Hongliang
Product Manager of International Business
Date of issue: 2014
TP-LINK TECHNOLOGIES CO., LTD.
Building 24 (floors 1, 3, 4, 5), and 28 (floors 1-4) Central Science and Technology Park,
Shennan Rd, Nanshan, Shenzhen, China
CONTENTS
Package Contents .................................................................................................... 1
Chapter 1.
Introduction ......................................................................................... 2
1.1
Product Overview ..................................................................................2
1.2
Main Features .......................................................................................2
1.3
Conventions ..........................................................................................3
Chapter 2.
Hardware Installation .......................................................................... 4
2.1
The Front Panel.....................................................................................4
2.2
The Back Panel .....................................................................................6
2.3
Installation Environment ........................................................................7
2.4
Connecting the Modem Router..............................................................8
Chapter 3.
Quick Installation Guide ................................................................... 10
3.1
TCP/IP Configuration...........................................................................10
3.2
Login....................................................................................................11
Chapter 4.
4.1
Software Configuration..................................................................... 17
Status ..................................................................................................17
4.1.1 Device Info ............................................................................................... 17
4.1.2 System Log .............................................................................................. 18
4.1.3 Statistics .................................................................................................. 19
4.2
Quick Start...........................................................................................21
4.3
Interface Setup ....................................................................................22
4.3.1 Internet..................................................................................................... 22
4.3.2 LAN.......................................................................................................... 32
4.3.3 Wireless ................................................................................................... 36
4.3.4 6RD.......................................................................................................... 48
4.4
Advanced Setup ..................................................................................49
4.4.1 Firewall .................................................................................................... 49
4.4.2 Routing .................................................................................................... 49
4.4.3 NAT.......................................................................................................... 50
4.4.4 QoS.......................................................................................................... 54
4.4.5 VLAN ....................................................................................................... 57
4.4.6 ADSL ....................................................................................................... 59
4.5
Access Management ...........................................................................60
4.5.1 ACL.......................................................................................................... 60
4.5.2 Filter......................................................................................................... 61
4.5.3 SNMP ...................................................................................................... 70
4.5.4 UPnP ....................................................................................................... 70
4.5.5 DDNS....................................................................................................... 71
4.5.6 CWMP ..................................................................................................... 72
4.6
Maintenance........................................................................................73
4.6.1 Administration .......................................................................................... 73
4.6.2 Time Zone................................................................................................ 73
4.6.3 Firmware .................................................................................................. 75
4.6.4 SysRestart ............................................................................................... 77
4.6.5 Diagnostics .............................................................................................. 78
4.7
Help .....................................................................................................78
Appendix A: Specifications ................................................................................... 80
Appendix B: Troubleshooting ............................................................................... 81
Appendix C: Technical Support ............................................................................ 84
TD-W8951ND 150Mbps Wireless N ADSL2+ Modem Router User Guide
Package Contents
The following contents should be found in your package:

One TD-W8951ND 150Mbps Wireless N ADSL2+ Modem Router

One Power Adapter for TD-W8951ND 150Mbps Wireless N ADSL2+ Modem Router

Quick Installation Guide

One RJ45 cable

Two RJ11 cables

One ADSL splitter

One Resource CD, which includes this User Guide
 Note:
Make sure that the package contains the above items. If any of the listed items are damaged or
missing, please contact your distributor.
TD-W8951ND 150Mbps Wireless N ADSL2+ Modem Router User Guide
Chapter 1. Introduction
Thank you for choosing the TD-W8951ND 150Mbps Wireless N ADSL2+ Modem Router.
1.1
Product Overview
The device is designed to provide a simple and cost-effective ADSL Internet connection for a
private Ethernet or IEEE 802.11n/ IEEE 802.11g/ IEEE 802.11b wireless network.
The TD-W8951ND connects to an Ethernet LAN or computers via standard Ethernet ports. The
ADSL connection is made using ordinary telephone line with standard connectors. Multiple
workstations can be networked and connected to the Internet using a single Wide Area Network
(WAN) interface and single global IP address. The advanced security enhancements, IP/MAC
Filter, Application Filter and URL Filter can help to protect your network from potentially
devastating intrusions by malicious agents from the outside of your network.
Quick Start of the Web-based Utility is supplied and friendly help messages are provided for the
configuration. Network and Router management is done through the Web-based Utility which can
be accessed through local Ethernet using any web browser.
ADSL
The TD-W8951ND supports full-rate ADSL2+ connectivity conforming to the ITU and ANSI
specifications. In addition to the basic DMT physical layer functions, the ADSL2+ PHY supports
dual latency ADSL2+ framing (fast and interleaved) and the I.432 ATM Physical Layer.
Wireless
In the most attentive wireless security, the modem router provides multiple protection measures. It
can be set to turn off the wireless network name (SSID) broadcast so that only stations that have
the SSID can be connected. The modem router provides wireless LAN 64/128-bit WEP encryption
security, WPA-PSK/WPA2-PSK authentication, as well as TKIP/AES encryption security.
1.2
Main Features

Four 10/100Mbps Auto-Negotiation RJ45 LAN ports (Auto MDI/MDIX), one RJ11 port.

Provides external splitter.

Adopts Advanced DMT modulation and demodulation technology.

Supports bridge mode and Router function.

Multi-user sharing a high-speed Internet connection.
TD-W8951ND 150Mbps Wireless N ADSL2+ Modem Router User Guide

Downstream data rates up to 24Mbps, upstream data rates up to 3.5Mbps（With Annex M
enabled）.

Supports long transfers, the max line length can reach to 6.5Km.

Supports remote configuration and management through SNMP and CWMP.

Supports PPPoE, it allows connecting the internet on demand and disconnecting from the
Internet when idle.

Provides reliable ESD and surge-protect function with quick response semi-conductive surge
protection circuit.

High speed and asymmetrical data transmit mode, provides safe and exclusive bandwidth.

Supports All ADSL industrial standards.

Compatible with all mainstream DSLAM (CO).

Provides integrated access of internet and route function which face to SOHO user.

Real-time Configuration and device monitoring.

Supports Multiple PVC (Permanent Virtual Circuit).

Built-in DHCP server.

Built-in firewall, supporting IP/MAC filter, Application filter and URL filter.

Supports Virtual Server, DMZ host and IP Address Mapping.

Supports Dynamic DNS, UPnP and Static Routing.

Supports system log and flow Statistics.

Supports firmware upgrade and Web management.

Provides WPA-PSK/WPA2-PSK data security, TKIP/AES encryption security.

Provides 64/128-bit WEP encryption security and wireless LAN ACL (Access Control List).
1.3
Conventions
The modem router or device mentioned in this User Guide stands for TD-W8951ND without any
explanations.
Parameters provided in the pictures are just references for setting up the product, which may differ
from the actual situation.
TD-W8951ND 150Mbps Wireless N ADSL2+ Modem Router User Guide
Chapter 2. Hardware Installation
2.1
The Front Panel
Figure 2-1
The LEDs locate on the front panel. They indicate the device’s working status. For details, please
LED Explanation:
Name
(Power)
(ADSL)
(Internet)
(WLAN)
(WPS)
(LAN 1-4)
Status
Indication
On
The modem router is powered on.
Off
The modem router is off. Please ensure that the power adapter is
connected correctly.
On
ADSL line is synchronized and ready to use.
Flash
The ADSL negotiation is in progress.
Off
ADSL synchronization fails. Please refer to Note 1 for
troubleshooting.
On
The network is available with a successful Internet connection.
Flash
There is data being transmitted or received via the Internet.
Off
There is no successful Internet connection or the modem router is
operating in Bridge mode. Please refer to Note 2 for troubleshooting.
On
Wireless is enabled but no data is being transmitted.
Flash
The modem router is sending or receiving data over the wireless
network.
Off
Wireless function is disabled.
On
A wireless device has been successfully added to the network by
WPS function.
Flash
WPS handshaking is in process and will continue for about 2
minutes. Please press the WPS button on other wireless devices
that you want to add to the network while the LED is flashing.
Off
The WPS function is disabled or the wireless device fails to be added
to the network in 2 minutes after WPS function is enabled. Please
refer to 4.3.3.1 WPS Settings for more information.
On
There is a device connected to this LAN port.
Flash
The modem router is sending or receiving data over this LAN port.
Off
There is no device connected to this LAN port.
TD-W8951ND 150Mbps Wireless N ADSL2+ Modem Router User Guide
 Note:
1. If the ADSL LED is off, please check your Internet connection first. Refer to 2.4 Connecting
the Modem Router for more information about how to make Internet connection correctly. If
you have already made a right connection, please contact your ISP to make sure if your
Internet service is available now.
2. If the Internet LED is off, please check your ADSL LED first. If your ADSL LED is also off,
please refer to Note 1. If your ADSL LED is GREEN ON, please check your Internet
configuration. You may need to check this part of information with your ISP and make sure
everything have been input correctly. Refer to 4.1.1 Device Info and 4.3.1 Internet for more
information.
TD-W8951ND 150Mbps Wireless N ADSL2+ Modem Router User Guide
2.2
The Back Panel
Figure 2-2

POWER: The Power plug is where you will connect the power adapter.

ON/OFF: The switch for the power.

WPS: This button is for WPS settings. For details, please refer to 4.3.3.1 WPS Settings

RESET: There are two ways to reset the modem router's factory defaults.
Method one: With the modem router powered on, use a pin to press and hold the Reset
button for at least 5 seconds. And the modem router will reboot to its factory default settings.
Method two: Restore the default setting from “Maintenance-SysRestart” of the modem
router's Web-based Utility.
TD-W8951ND 150Mbps Wireless N ADSL2+ Modem Router User Guide

WiFi: Press this button to enable or disable Wireless LAN interface.

1, 2, 3, 4 (LAN): Through the port, you can connect the modem router to your PC or the other
Ethernet network devices.

ADSL: Through the port, you can connect the modem router with the telephone. Or you can
connect them by an external separate splitter. For details, please refer to 2.4 Connecting the
Modem Router.

2.3
Antenna: Used for wireless operation and data transmit.
Installation Environment

The Product should not be located where it will be exposed to moisture or excessive heat.

Place the modem router in a location where it can be connected to the various devices as well
as to a power source.

Make sure the cables and power cord are safely placed out of the way so they do not create a
tripping hazard.

The modem router can be placed on a shelf or desktop.

Keep away from the strong electromagnetic radiation and the device of electromagnetic
sensitive.
Generally, TD-W8951ND is placed on a horizontal surface. The device also can be mounted on
the wall as shown in Figure 2-3 Wall-mount Install.
TD-W8951ND 150Mbps Wireless N ADSL2+ Modem Router User Guide
Figure 2-3 Wall-mount Install
 Note:
The diameter of the screw, 3.5mm Network”.
3)
Select Airport on the left menu bar, and then click Advanced for wireless configuration; or
select Ethernet for wired configuration.
4)
In the Configure IPv4 box under TCP/IP, select Using DHCP.
5)
Click Apply to save the settings.
For Windows 7
1)
Click “Start -> Control Panel -> Network and Internet -> View network status -> Change
adapter settings”.
2)
Right-click Wireless Network Connection (or Local Area Connection), and then click
Properties.
3)
Select Internet Protocol Version 4 (TCP/IPv4), and then click Properties.
4)
Select Obtain an IP address automatically and Obtain DNS server address automatically.
Then click OK.
81
TD-W8951ND 150Mbps Wireless N ADSL2+ Modem Router User Guide
For Windows XP
1)
Click “Start -> Control Panel -> Network and Internet Connections -> Network
Connections”.
2)
Right-click Wireless Network Connection (or Local Area Connection), and then click
Properties.
3)
Select Internet Protocol (TCP/IP), and then click Properties.
4)
Select Obtain an IP address automatically and Obtain DNS server address automatically.
Then click OK.
For Windows 8
1)
Move your mouse to the lower right corner and you will see Search icon
in the Popups.
-> Apps”. Type Control Panel in the search box and press Enter, then you will go
Go to “
to Control Panel.
2)
Click “View network status and tasks > Change adapter settings”.
3)
Right-click “Ethernet” and then select Properties.
4)
Double-click Internet Protocol Version 4 (TCP/IPv4). Select Obtain an IP address
automatically, choose Obtain DNS server address automatically and then click OK.
2.
Configure your IE browser
Open your IE browser, click
Tools tab and you will see the
following screen.
Click Internet Options
82
TD-W8951ND 150Mbps Wireless N ADSL2+ Modem Router User Guide
Select Never dial a
connection
Click OK
Now, try to log on to the Web-based configuration page again after the above settings have been
configured. If you still cannot access the configuration page, please restore your modem router’s
factory default settings and reconfigure your modem router following the instructions in 3.2 Login.
Please feel free to contact our Technical Support if the problem persists.
T4. What can I do if I cannot access the Internet?
1) Check to see if all the connectors are connected well, including the telephone line, Ethernet
cables and power adapter.
2) Check to see if you can log on to the web management page of the Modem Router. If you can,
try the following steps. If you cannot, please set your computer referring to T3 then try to see if
you can access the Internet. If the problem persists, please go to the next step.
3) Consult your ISP and make sure all the VPI/VCI, Connection Type, account username and
password are correct. If there are any mistakes, please correct the settings and try again.
4) If you still cannot access the Internet, please restore your modem router to its factory default
settings and reconfigure your modem router by following the instructions of in 3.2 Login.
5) Please feel free to contact our Technical Support if the problem still exists.
 Note:
For more details about Troubleshooting and Technical Support contact information, please log on
to our Technical Support Website: http://www.tp-link.com/en/support
83
TD-W8951ND 150Mbps Wireless N ADSL2+ Modem Router User Guide
Appendix C: Technical Support
Technical Support



For more troubleshooting help, go to:
http://www.tp-link.com/en/support/faq
To download the latest Firmware, Driver, Utility and User Guide, go to:
http://www.tp-link.com/en/support/download
For all other technical support, please contact us by using the following details:
Global
Tel: +86 755 2650 4400
Fee: Depending on rate of different carriers, IDD.
E-mail: support@tp-link.com
Service time: 24hrs, 7 days a week
USA/Canada
Toll Free: +1 866 225 8139
E-mail: support.usa@tp-link.com(USA)
support.ca@tp-link.com(Canada)
Service time: 24hrs, 7 days a week
Turkey
Tel: 0850 7244 488 (Turkish Service)
Fee: Depending on rate of different carriers.
E-mail: support.tr@tp-link.com
Service time: 09:00 to 21:00, 7 days a week
Ukraine
Tel: 0800 505 508
Fee: Free for Landline; Mobile: Depending on
rate of different carriers
E-mail: support.ua@tp-link.com
Service time: Monday to Friday, 10:00 to 22:00
Brazil
Toll Free: 0800 608 9799 (Portuguese Service)
E-mail: suporte.br@tp-link.com
Service time: Monday to Friday, 09:00 to 20:00;
Saturday, 09:00 to 15:00
Indonesia
Tel: (+62) 021 6386 1936
Fee: Depending on rate of different carriers.
E-mail: support.id@tp-link.com
Service time: Sunday to Friday, 09:00 to 12:00,
13:00 to 18:00 *Except public holidays
Australia/New Zealand
Tel: NZ 0800 87 5465 (Toll Free)
AU 1300 87 5465 (Depending on 1300 policy.)
E-mail: support.au@tp-link.com (Australia)
support.nz@tp-link.com (New Zealand)
Service time: 24hrs, 7 days a week
Germany/Austria
Tel: +49 1805 875 465 (German Service)
+49 1805 TPLINK
+43 820 820 360
Fee: Landline from Germany: 0.14EUR/min.
Landline from Austria: 0.20EUR/min.
E-mail: support.de@tp-link.com
Service time: Monday to Friday, 09:00 to 12:30
and 13:30 to 18:00. GMT+1 or GMT+2 (DST in
Germany)
*Except bank holidays in Hesse
Singapore
Tel: +65 6284 0493
Fee: Depending on rate of different carriers.
E-mail: support.sg@tp-link.com
Service time: 24hrs, 7 days a week
UK
Tel: +44 (0) 845 147 0017
Fee: Landline: 1p-10.5p/min, depending on the
time of day. Mobile: 15p-40p/min, depending on
your mobile network.
E-mail: support.uk@tp-link.com
Service time: 24hrs, 7 days a week
Italy
Tel: +39 023 051 9020
Fee: Depending on rate of different carriers.
E-mail: support.it@tp-link.com
Service time: Monday to Friday, 09:00 to 13:00;
14:00 to 18:00
Malaysia
Toll Free: 1300 88 875 465
Email: support.my@tp-link.com
Service time: 24hrs, 7 days a week
Poland
Tel: +48 (0) 801 080 618
+48 223 606 363 (if calls from mobile phone)
Fee: Depending on rate of different carriers.
E-mail: support.pl@tp-link.com
Service time: Monday to Friday, 09:00 to 17:00.
GMT+1 or GMT+2 (DST)
France
Tel: 0820 800 860 (French service)
Fee: 0.118 EUR/min from France
Email: support.fr@tp-link.com
Service time: Monday to Friday, 09:00 to 18:00
*Except French Bank holidays
Switzerland
Tel: +41 (0) 848 800 998 (German Service)
Fee: 4-8 Rp/min, depending on rate of different
time.
E-mail: support.ch@tp-link.com
Service time: Monday to Friday, 09:00 to 12:30
and 13:30 to 18:00. GMT+1 or GMT+2 (DST)
Russian Federation
Tel: 8 (499) 754 5560 (Moscow NO.)
8 (800) 250 5560 (Toll-free within RF)
E-mail: support.ru@tp-link.com
Service time: From 09:00 to 21:00 (Moscow
time)
*Except weekends and holidays in RF
84

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