TP Link Technologies TDW8960NV7 300Mbps Wireless N ADSL2+ Modem Router User Manual TD W8960N

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TD-W8960N
300Mbps Wireless N ADSL2+ Modem Router
REV: 7.0.1
1910011507
COPYRIGHT & TRADEMARKS
Specifications are subject to change without notice.
is a registered trademark of
TP-LINK TECHNOLOGIES CO., LTD. Other brands and product names are trademarks or
registered trademarks of their respective holders.
No part of the specifications may be reproduced in any form or by any means or used to make any
derivative such as translation, transformation, or adaptation without permission from TP-LINK
TECHNOLOGIES CO., LTD. Copyright © 2015 TP-LINK TECHNOLOGIES CO., LTD. All rights
reserved.
http://www.tp-link.com
FCC STATEMENT
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or an experienced radio/ TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may cause
undesired operation.
Any changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
Note: The manufacturer is not responsible for any radio or TV interference caused by
unauthorized modifications to this equipment. Such modifications could void the user’s authority to
operate the equipment.
FCC RF Radiation Exposure Statement:
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled
environment. This device and its antenna must not be co-located or operating in conjunction with
any other antenna or transmitter.
“To comply with FCC RF exposure compliance requirements, this grant is applicable to only
Mobile Configurations. The antennas used for this transmitter must be installed to provide a
separation distance of at least 20 cm from all persons and must not be co-located or operating in
conjunction with any other antenna or transmitter.”
CE Mark Warning
This is a class B product. In a domestic environment, this product may cause radio interference, in
which case the user may be required to take adequate measures.
RF Exposure Information
This device meets the EU requirements (1999/519/EC) on the limitation of exposure of the general
public to electromagnetic fields by way of health protection.
The device complies with RF specifications when the device used at 20 cm from your body.
National restrictions
This device is intended for home and office use in all EU countries (and other countries following
the EU directive 1999/5/EC) without any limitation except for the countries mentioned below:
Country
Restriction
Reason/remark
Belarus
Not implemented
Norway
Implemented
This subsection does not apply for the geographical area
within a radius of 20 km from the centre of Ny-Ålesund on
Svalbard.
Italy
Implemented
The public use is subject to general authorisation by the
respective service provider.
Russian
Federation
Limited
implementation
1. SRD with FHSS modulation
1.1. Maximum 2.5 mW e.i.r.p.
1.2. Maximum 100 mW e.i.r.p. Permitted for use SRD for
outdoor applications without restriction on installation height
only for purposes of gathering telemetry information for
automated monitoring and resources accounting systems.
Permitted to use SRD for other purposes for outdoor
applications only when the installation height is not exceeding
10 m above the ground surface.
1.3.Maximum 100 mW e.i.r.p. Indoor applications.
2. SRD with DSSS and other than FHSS wideband
modulation
2.1. Maximum mean e.i.r.p. density is 2 mW/MHz. Maximum
100 mW e.i.r.p.
2.2. Maximum mean e.i.r.p. density is 20 mW/MHz. Maximum
100 mW e.i.r.p. It is permitted to use SRD for outdoor
applications only for purposes of gathering telemetry
information for automated monitoring and resources
accounting systems or security systems.
2.3. Maximum mean e.i.r.p. density is 10 mW/MHz. Maximum
100 mW e.i.r.p. Indoor applications.
Ukraine
Limited
implementation
e.i.r.p. ≤100 mW with built-in antenna with amplification factor
up to 6 dBi.
ATTENTION: Due to EU law, the country settings must be identical to the country where the
device is operating (important due to non-harmonised frequencies in the EU).
Warning: This equipment will be inoperable when mains power fails.
Canadian Compliance Statement
This device complies with Industry Canada license-exempt RSSs. Operation is subject to the
following two conditions:
(1) This device may not cause interference, and
(2) This device must accept any interference, including interference that may cause undesired
operation of the device.
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio
exempts de licence. L’exploitation est autorisée aux deux conditions suivantes :
(1) l’appareil ne doit pas produire de brouillage;
(2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, meme si le brouillage
est susceptible d’en compromettre le fonctionnement.
Radiation Exposure Statement:
This equipment complies with IC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance 20cm
between the radiator & your body.
Déclaration d'exposition aux radiations:
Cet équipement est conforme aux limites d'exposition aux rayonnements IC établies pour un
environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 20
cm de distance entre la source de rayonnement et votre corps.
Industry Canada Statement
CAN ICES-3 (B)/NMB-3(B)
Korea Warning Statements
당해 무선설비는 운용중 전파혼신 가능성이 있음.
NCC Notice
注意！
依據 低功率電波輻射性電機管理辦法
第十二條 經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變更頻率、
加大功率或變更原設計之特性或功能。
第十四條 低功率射頻電機之使用不得影響飛航安全及干擾合法通行 ；經發現有干擾現象
時，應立即停用，並改善至無干擾時方得繼續使用。前項合法通信，指依電信規定作業之無線電信。
低功率射頻電機需忍受合法通信或工業、科學以及醫療用電波輻射性電機設備之干擾。
減少電磁波影響，請妥適使用。
BSMI Notice
安全諮詢及注意事項

請使用原裝電源供應器或只能按照本產品注明的電源類型使用本產品。

清潔本產品之前請先拔掉電源線。請勿使用液體、噴霧清潔劑或濕布進行清潔。

注意防潮，請勿將水或其他液體潑灑到本產品上。

插槽與開口供通風使用，以確保本產品的操作可靠並防止過熱，請勿堵塞或覆蓋開口。

請勿將本產品置放於靠近熱源的地方。除非有正常的通風，否則不可放在密閉位置中。
請不要私自打開機殼，不要嘗試自行維修本產品，請由授權的專業人士進行此項工作。
Продукт сертифіковано згідно с правилами системи УкрСЕПРО на відповідність вимогам
нормативних документів та вимогам, що передбачені чинними законодавчими актами
України.
Safety Information

When product has power button, the power button is one of the way to shut off the product;
when there is no power button, the only way to completely shut off power is to disconnect the
product or the power adapter from the power source.

Don’t disassemble the product, or make repairs yourself. You run the risk of electric shock
and voiding the limited warranty. If you need service, please contact us.

Avoid water and wet locations.

Adapter shall be installed near the equipment and shall be easily accessible.

The plug considered as disconnect device of adapter.

Use only power supplies which are provided by manufacturer and in the original
packing of this product.
This product can be used in the following countries:
AT
BG
BY
CA
CZ
DE
DK
EE
ES
FI
FR
GB
GR
HU
IE
IT
LT
LV
MT
NL
NO
PL
PT
RO
RU
SE
SG
SK
TR
UA
US
TP-LINK TECHNOLOGIES CO., LTD
DECLARATION OF CONFORMITY
For the following equipment:
Product Description: 300Mbps Wireless N ADSL2+ Modem Router
Model No.: TD-W8960N
Trademark: TP-LINK
We declare under our own responsibility that the above products satisfy all the technical
regulations applicable to the product within the scope of Council Directives:
Directives 1999/5/EC, Directives 2004/108/EC, Directives 2006/95/EC, Directives 1999/519/EC,
Directives 2011/65/EU
The above product is in conformity with the following standards or other normative documents
EN 300 328 V1.8.1
EN 301 489-1 V1.9.2 & EN 301 489-17 V2.2.1
EN 55022: 2010 + AC: 2011
EN 55024: 2010
EN 60950-1: 2006 + A11: 2009 + A1: 2010 + A12: 2011 +A2: 2013
EN 50385: 2002
The product carries the CE Mark:
Person responsible for marking this declaration:
Yang Hongliang
Product Manager of International Business
Date of issue: 2015-08-30
TP-LINK TECHNOLOGIES CO., LTD
Building 24 (floors 1, 3, 4, 5), and 28 (floors 1-4) Central Science and Technology Park,
Shennan Rd, Nanshan, Shenzhen, China
CONTENTS
Package Contents .................................................................................................... 1
Chapter 1. Product Overview ................................................................................... 2
1.1 Overview of the Modem Router ...................................................................................... 2
1.2 Main Features ................................................................................................................ 3
1.3 Panel Layout .................................................................................................................. 4
1.3.1
The Front Panel ................................................................................................................... 4
1.3.2
The Back Panel .................................................................................................................... 5
Chapter 2. Connecting the Modem Router ............................................................. 6
2.1 System Requirements .................................................................................................... 6
2.2 Installation Environment Requirements .......................................................................... 6
2.3 Connecting the Modem Router ....................................................................................... 7
Chapter 3. Quick Installation Guide ........................................................................ 8
3.1 TCP/IP Configuration...................................................................................................... 8
3.2 Quick Installation Guide.................................................................................................. 9
Chapter 4. Configuring the Modem Router .......................................................... 13
4.1 Login ............................................................................................................................ 13
4.2 Device Info ................................................................................................................... 13
4.3 Quick Setup.................................................................................................................. 14
4.4 Advanced Setup ........................................................................................................... 14
4.4.1
Layer2 Interface ................................................................................................................. 15
4.4.2
WAN Service ...................................................................................................................... 17
4.4.3
MAC Clone ......................................................................................................................... 26
4.4.4
LAN .................................................................................................................................... 27
4.4.5
NAT .................................................................................................................................... 30
4.4.6
Security .............................................................................................................................. 35
4.4.7
Parental Control ................................................................................................................. 38
4.4.8
Quality of Service ............................................................................................................... 41
4.4.9
Routing ............................................................................................................................... 44
4.4.10 DNS .................................................................................................................................... 45
4.4.11 DSL .................................................................................................................................... 47
4.4.12 UPnP .................................................................................................................................. 48
4.4.13 Interface Grouping ............................................................................................................. 49
4.4.14 IP Tunnel ............................................................................................................................ 50
4.4.15 Multicast ............................................................................................................................. 53
4.5 IPTV ............................................................................................................................. 53
4.6 Wireless ....................................................................................................................... 54
4.6.1
Basic .................................................................................................................................. 54
4.6.2
Security .............................................................................................................................. 55
4.6.3
Wireless Schedule ............................................................................................................. 68
4.6.4
MAC Filter .......................................................................................................................... 69
4.6.5
Wireless Bridge .................................................................................................................. 70
4.6.6
Advanced ........................................................................................................................... 71
4.6.7
Station info ......................................................................................................................... 72
4.7 Guest Network.............................................................................................................. 73
4.7.1
Basic .................................................................................................................................. 73
4.7.2
Station list........................................................................................................................... 74
4.8 Diagnostics................................................................................................................... 74
4.9 Management ................................................................................................................ 75
4.9.1
Settings .............................................................................................................................. 75
4.9.2
System Log ........................................................................................................................ 78
4.9.3
SNMP Agent ...................................................................................................................... 79
4.9.4
TR-069 Client ..................................................................................................................... 81
4.9.5
Internet Time ...................................................................................................................... 82
4.9.6
Access Control ................................................................................................................... 82
4.9.7
Firmware Upgrade ............................................................................................................. 84
4.9.8
Reboot ................................................................................................................................ 85
4.10Logout .......................................................................................................................... 85
Appendix A: Specifications ................................................................................... 86
Appendix B: Configuring the PC ........................................................................... 87
Appendix C: Troubleshooting ............................................................................... 91
TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router User Guide
Package Contents
The following contents should be found in your package:

One TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router

One power Adapter for TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router

Quick Installation Guide

Technical Support card

One RJ45 cable

Two RJ11 cables

One ADSL splitter

One Resource CD for TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router, including:
•
This User Guide
•
Other Helpful Information
 Note:
Make sure that the package contains the above items. If any of the listed items are damaged or
missing, please contact your distributor.
TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router User Guide
Chapter 1. Product Overview
Thank you for choosing the TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router.
1.1 Overview of the Modem Router
The TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router integrates 4-port Switch, Firewall,
NAT-router and Wireless AP. Powered by 2x2 MIMO technology, the Wireless N router delivers
exceptional range and speed, which can fully meet the need of Small Office/Home Office (SOHO)
networks and the users demanding higher networking performance.
The TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router utilizes integrated ADSL2+
transceiver and high speed MIPS CPU. The router supports full-rate ADSL2+ connectivity
conforming to the ITU and ANSI specifications.
In addition to the basic DMT physical layer functions, the ADSL2+ PHY supports dual latency
ADSL2+ framing (fast and interleaved) and the I.432 ATM Physical Layer.
The router provides up to 300Mbps wireless connection with other 802.11n wireless clients. The
incredible speed makes it ideal for handling multiple data streams at the same time, which ensures
your network stable and smooth. The performance of this 802.11n wireless router will give you the
unexpected networking experience at speed 650% faster than 802.11g. It is also compatible with all
IEEE 802.11g and IEEE 802.11b products.
With multiple protection measures, including SSID broadcast control and wireless LAN 64/128
WEP encryption, Wi-Fi protected Access (WPA2-PSK, WPA-PSK), as well as advanced Firewall
protections, the TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router provides complete
data privacy.
The router provides flexible access control, so that parents or network administrators can establish
restricted access policies for children or staff. It also supports Virtual Server and DMZ host for Port
Triggering, and then the network administrators can manage and monitor the network in real time
with the remote management function.
Since the router is compatible with virtually all the major operating systems, it is very easy to
manage. Quick Setup Wizard is supported and detailed instructions are provided step by step in
this user guide. Before installing the router, please look through this guide to know all the router’s
functions.
TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router User Guide
1.2 Main Features

Complies with IEEE 802.11n to provide a wireless data rate of up to 300Mbps

One RJ11 LINE port, four 10/100M Auto-Negotiation RJ45 LAN ports, supporting Auto
MDI/MDIX

Quick response semi-conductive surge protect circuit, reliable surge-protect function

AFE to support Annex A and L deployments

Provides external splitter

Multi-user sharing a high-speed Internet connection

Connecting the internet on demand and disconnecting from the Internet when idle for PPPoE

Provides WPA/WPA2, WPA-PSK/WPA2-PSK data security, TKIP/AES encryption security

Provides 64/128-bit WEP encryption security and wireless LAN ACL (Access Control List)

Adopts Advanced DMT modulation and demodulation technology

Adopts 300M wireless LAN transmission technology

Supports access control, parents and network administrators can establish restricted access
policies based on time of day for children or staff

Supports Virtual Server, Port Triggering and DMZ host

Supports UPnP, Dynamic DNS, Static Routing

Supports bridge mode and router function

Supports Web management

Supports firmware upgrade

Supports Flow Statistics

Built-in firewall supporting IP address filtering, MAC address filtering and parental control

Built-in DHCP server

Supports IPv6.

Supports Guest Network.

Supports WPS
TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router User Guide
1.3 Panel Layout
1.3.1
The Front Panel
The router’s LEDs are located on the front panel (View from left to right).
Figure 1-1
LED Explanation:
Name
(Power)
(ADSL)
(Internet)
(Wi-Fi)
(WPS)
(LAN1-4)
Status
Indication
On
The modem router is powered on.
Off
The modem router is off. Please ensure that the power adapter is
connected correctly.
On
ADSL line is synchronized and ready to use.
Flash
The ADSL negotiation is in progress.
Off
ADSL synchronization fails. Please refer to Note 1 for
troubleshooting.
On
The network is available with a successful Internet connection.
Off
There is no successful Internet connection or the modem router
is operating in Bridge mode. Please refer to Note 2 for
troubleshooting.
On
Wireless is enabled.
Flash
The modem router is sending or receiving data over Wi-Fi.
Off
Wireless is disabled.
On
A wireless device has been successfully added to the network by
WPS function.
Flash
WPS handshaking is in process and will continue for about 2
minutes. Please press the WPS button on other wireless devices
that you want to add to the network while the LED is flashing.
Off
The WPS function is disabled or the wireless device fails to be
added to the network in 2 minutes after WPS function is enabled.
For more information, please refer to WPS Setup.
On
There is a device connected to this LAN port.
Flash
Off
The modem router is sending or receiving data over this LAN
port.
There is no device connected to this LAN port.
TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router User Guide
 Note:
1) If the ADSL LED is off, please check your Internet connection first. Refer to 2.3 Connecting
the Modem Router for more information about how to make Internet connection correctly. If
you have already made a right connection, please contact your ISP to make sure if your
Internet service is available now.
2) If the Internet LED is off, please check your ADSL LED first. If your ADSL LED is also off,
please refer to Note 1. If your ADSL LED is GREEN ON, please check your Internet
configuration. You may need to check this part of information with your ISP and make sure
everything have been input correctly. Refer to 4.2 Device Info for more information.
1.3.2
The Back Panel
Figure 1-2
 ADSL: Connect to the Modem Port of Splitter or to the telephone line.
 LAN4/WAN, LAN3, LAN2, LAN1: Through these ports, you can connect the router to your PC
or the other Ethernet network devices. Enable EWAN function and you will be able to connect
to Cable/FTTH/ADSL device.
 WiFi: The switch for the Wi-Fi function.
 WPS/RESET:
1) WPS function: For details, please refer to WPS Setup.
2) Reset the modem router: With the modem router powered on, press and hold down the
WPS/RESET button on the rear panel of the modem router for more than 5 seconds and then
release it. If all LEDs turn on momentarily, you restore the modem router successfully.
 ON/OFF: The switch for the power.
 POWER: The Power plug is where you will connect the power adapter.
 Wireless Antennas: To receive and transmit the wireless data.
TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router User Guide
Chapter 2. Connecting the Modem Router
2.1 System Requirements
 Broadband Internet Access Service (DSL/Cable/Ethernet).
 PCs with a working Ethernet Adapter and an Ethernet cable with RJ45 connectors.
 TCP/IP protocol on each PC.
 Web browser, such as Microsoft Internet Explorer, Mozilla Firefox or Apple Safari.
2.2 Installation Environment Requirements
 The Product should not be located where it will be exposed to moisture or excessive heat.
 Place the router in a location where it can be connected to the various devices as well as to a
power source.
 Make sure the cables and power cord are safely placed out of the way so they do not create a
tripping hazard.
 The router can be placed on a shelf or desktop.
 Keep away from the strong electromagnetic radiation and the device of electromagnetic
sensitive.
Generally, TD-W8960N is placed on a horizontal surface. The device also can be mounted on the
wall as shown in Figure 2-1.
Figure 2-1 Wall-mount Install
 Note:
The diameter of the screw, 4.1mm Firmware Upgrade) and Settings Export/Import (Management > Settings >
Export/Import) functions are unavailable
2) Admin can do remote management. For security reasons, please change its default password
when remote access function is enabled.
3) The password cannot contain a space, and its maximum length is 16 characters.
4.9.6.2 Remote Access
Choose “Management”“Access Control”“Remote Access”, you can see the screen (shown
in Figure 4-108) which allows you to change the factory default password of the router.
Figure 4-108
83
TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router User Guide

Web：Select this box, you can access your modem router via web.

Telnet: Select this box, you can access your modem router via command line.

ICMP(ping): Select this box, PC in public network can ping the WAN address of the modem
router.
Click Save/Apply to make your change take effect.
4.9.7
Firmware Upgrade
Choose “Management”“Firmware Upgrade”, you can see the screen (shown in Figure 4-109)
which allows you to upgrade the latest version software to keep the router up to date.
Figure 4-109
 Choose File: Click the button to locate the latest software for the device.
 Upgrade Firmware: After you have selected the latest software, click the button.
To upgrade the router's software:
1.
Download the latest software upgrade file from the TP-LINK website (http://www.tp-link.com).
2.
Click Choose File to view the folders and select the image file or enter the exact path to the
image file location in the text box.
3.
Click the Upgrade Firmware button.
 Note:
1)
There is no need to upgrade the firmware unless the new firmware has a new feature you
want to use. However, when experiencing problems caused by the router itself, you can try to
upgrade the firmware.
2)
Before upgrading the router’s firmware, you should write down some of your customized
settings to avoid losing important configuration settings of the router.
3)
Do not turn off the router or press the RESET button while the software is being updated.
4)
The router will reboot after the Upgrading is finished.
84
TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router User Guide
4.9.8
Reboot
Choose “Management”“Reboot”, you can see the screen (shown in Figure 4-110) which allows
you to reboot the router.
Figure 4-110
 Note:
1)
After you clicked the Reboot button, please wait for a while before reopening your web
browser.
2)
Do not turn off the router or press the RESET button while the router is rebooting.
3)
If necessary, reconfigure your PC's IP address to match your new configuration.
4.10
Logout
Choose “Logout”, and you will back to the login screen as shown in Figure 4-111.
Figure 4-111
85
TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router User Guide
Appendix A: Specifications
General
Standards
ANSI T1.413.I2, ITU G.992.1, ITU G.992.2, ITU G.992.3, ITU
G.992.5, IEEE 802.1p, IEEE 802.3, IEEE 802.3u, IEEE 802.11e,
IEEE 802.11b , IEEE 802.11g , 802.11n, TR100, TR-067, TR-069
Protocols
TCP/IP, IPoA , PPPoA , PPPoE, SNTP, HTTP, DHCP, ICMP, NAT
Ports
LAN Ports:
Four 10/100M Auto-Negotiation RJ45 ports（Auto MDI/MDIX)
Line Port: One RJ11 port
10BASE-T:
Cabling Type
UTP category 3, 4, 5 cable (maximum 100m)
EIA/TIA-568 100Ω STP (maximum 100m)
100BASE-TX: UTP category 5, 5e cable (maximum 100m)
EIA/TIA-568 100Ω STP (maximum 100m)
LED
Power, ADSL, Internet, WLAN, WPS, 1,2,3,4(LAN),
Safety & Emissions
FCC, CE
Wireless
Frequency Band
2.4~2.4835GHz
Radio Data Rate
11n: up to 300Mbps（Automatic）
11g: 54/48/36/24/18/12/9/6Mbps（Automatic）
11b: 11/5.5/2/1Mbps（Automatic）
Frequency Expansion
DSSS(Direct Sequence Spread Spectrum)
Modulation
DBPSK, DQPSK, CCK, OFDM, 16-QAM, 64-QAM
Security
WEP/WPA/WPA2/WPA2-PSK/WPA-PSK
Sensitivity @PER
270M:
130M:
54M:
11M:
6M:
1M:
-62dBm@10% PER
-64dBm@10% PER
-68dBm@10% PER
-85dBm@8% PER
-88dBm@10% PER
-90dBm@8% PER
Environmental and Physical
Temperature
Humidity
Operating: 0℃~40℃ (32℉~104℉)
Storage:
-40℃~70℃(-40℉~158℉)
Operating: 10% ~ 90% RH, Non-condensing
Storage:
5% ~ 90% RH, Non-condensing
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TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router User Guide
Appendix B: Configuring the PC
In this section, we’ll introduce how to install and configure the TCP/IP correctly in Windows XP.
First make sure your Ethernet Adapter is working, refer to the adapter’s manual if necessary.
1.
Configure TCP/IP component
1)
On the Windows taskbar, click the Start button, and then click Control Panel.
2)
Click the Network and Internet Connections icon, and then click on the Network
Connections tab in the appearing window.
3)
Right click the icon that showed below, select Properties on the prompt page.
Figure B-0-1
4)
In the prompt page that showed below, double click on the Internet Protocol (TCP/IP).
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TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router User Guide
Figure B-0-2
5)
The following TCP/IP Properties window will display and the IP Address tab is open on
this window by default.
Now you have two ways to configure the TCP/IP protocol below:
 Setting IP address automatically
Select Obtain an IP address automatically, Choose Obtain DNS server automatically, as
shown in the Figure below:
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TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router User Guide
Figure B-0-3
 Note:
For Windows 98 OS or before, the PC and Router may need to be restarted.
 Setting IP address manually
Select Use the following IP address radio button. And the following items available
If the modem router's LAN IP address is 192.168.1.1, specify the IP address as 192.168.1.x
(x is from 2 to 254), and the Subnet mask as 255.255.255.0.
Type the modem router’s LAN IP address (the default IP is 192.168.1.1) into the Default
gateway field.
Select Use the following DNS server addresses. In the Preferred DNS Server field you
can enter the same value as the Default gateway or type the local DNS server IP address.
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TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router User Guide
Figure B-0-4
Now:
Click OK to keep your settings.
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TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router User Guide
Appendix C: Troubleshooting
T1. What can I do if I don’t know or forget my password?


For default wireless password: Please refer to the “Wireless Password/PIN” labeled on the
bottom of the modem router.
For the web management page password: Reset the modem router first and then use the
default user name and password: admin/admin.
T2. How do I restore my modem router’s configuration to its factory default
settings?


With the modem router powered on, press and hold down the WPS/RESET button on the rear
panel of the modem router for more than 5 seconds and then release it. If all LEDs turn on
momentarily, you restore the modem router successfully.
Log into the Web Management page of the modem router, and go to Management >
Settings > Restore Default, click Restore Default Settings and wait until the reset process is
complete.
 Note:
Once the modem router is reset, the current configuration settings will be lost and you will need to
re-configure the router.
T3. What can I do if I cannot access the web-based configuration page?
1) Configure your computer’s IP Address.
For Mac OS X

Click the Apple icon on the upper left corner of the screen.

Go to “System Preferences -> Network”.

Select Airport on the left menu bar, and then click Advanced for wireless configuration; or
select Ethernet for wired configuration.

In the Con­figure IPv4 box under TCP/IP, select Using DHCP.

Click Apply to save the settings.
For Windows 7



Click “Start -> Control Panel -> Network and Internet -> View network status -> Change
adapter settings”.
Right-click Wireless Network Connection (or Local Area Connection), and then click
Properties.
Select Internet Protocol Version 4 (TCP/IPv4), and then click Properties.

Select Obtain an IP address automatically and Obtain DNS server address automatically.
Then click OK.
For Windows XP


Click “Start -> Control Panel -> Network and Internet Connections -> Network
Connections”.
Right-click Wireless Network Connection (or Local Area Connection), and then click
Properties.
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TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router User Guide
Select Internet Protocol (TCP/IP), and then click Properties.

Select Obtain an IP address automatically and Obtain DNS server address automatically.
Then click OK.

For Windows 8

Move your mouse to the lower right corner and you will see Search icon
in the Popups.
Go to “
-> Apps”. Type Control Panel in the search box and press Enter, then you will go
to Control Panel.

Click “View network status and tasks > Change adapter settings”.

Right-click “Ethernet” and then select Properties.

Double-click Internet Protocol Version 4 (TCP/IPv4). Select Obtain an IP address
automatically, choose Obtain DNS server address automatically and then click OK.
2) Configure your IE browser
Open your IE browser, click
Tools tab and you will see the
following screen.
Click Internet Options
Select Never dial a
connection
Click OK
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TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router User Guide
Now, try to log on to the Web-based configuration page again after the above settings have been
configured. If you still cannot access the configuration page, please restore your modem router’s
factory default settings and reconfigure your modem router following the instructions in 3.2 Quick
Installation Guide. Please feel free to contact our Technical Support if the problem still exists.
T4. What can I do if I cannot access the Internet?
1)
Make sure the telephone and Ethernet cables are plugged in correctly.
2)
Try to log into the web management page of the modem router using the default address at
http://tplinkmodem.net. If you can, try the following answers. If you cannot, change your
computer to obtain an IP address automatically from the modem router.
3)
Consult your ISP and make sure all the VPI/VCI, WAN Link Type, account username and
password are correct. If they are not, please replace them with the correct settings and try
again.
4)
Restore the modem router to its factory default settings and reconfigure the modem router by
following the instructions in 3.2 Quick Installation Guide.
5)
Please contact our Technical Support if the problem still exists.
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