TP Link Technologies TDW8968V4 300Mbps Wireless N USB ADSL2+ Modem Router User Manual

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TD-W8968
300Mbps Wireless N USB ADSL2+ Modem Router
REV: 4.0.0
1910011227
COPYRIGHT & TRADEMARKS
is a registered trademark of
Specifications are subject to change without notice.
TP-LINK TECHNOLOGIES CO., LTD. Other brands and product names are trademarks or
registered trademarks of their respective holders.
No part of the specifications may be reproduced in any form or by any means or used to make any
derivative such as translation, transformation, or adaptation without permission from TP-LINK
TECHNOLOGIES CO., LTD. Copyright © 2015 TP-LINK TECHNOLOGIES CO., LTD. All rights
reserved.
http://www.tp-link.com
FCC STATEMENT
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
•
Consult the dealer or an experienced radio/ TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1） This device may not cause harmful interference.
2） This device must accept any interference received, including interference that may cause
undesired operation.
Any changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
Note: The manufacturer is not responsible for any radio or TV interference caused by
unauthorized modifications to this equipment. Such modifications could void the user’s authority to
operate the equipment.
FCC RF Radiation Exposure Statement:
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled
environment. This device and its antenna must not be co-located or operating in conjunction with
any other antenna or transmitter.
“To comply with FCC RF exposure compliance requirements, this grant is applicable to only
Mobile Configurations. The antennas used for this transmitter must be installed to provide a
separation distance of at least 20 cm from all persons and must not be co-located or operating in
conjunction with any other antenna or transmitter.”
CE Mark Warning
This is a class B product. In a domestic environment, this product may cause radio interference, in
which case the user may be required to take adequate measures.
National Restrictions
This device is intended for home and office use in all EU countries (and other countries following
the EU directive 1999/5/EC) without any limitation except for the countries mentioned below:
Country
Restriction
Reason/remark
Bulgaria
None
General authorization required for outdoor use and
public service
France
Outdoor use limited to
10 mW e.i.r.p. within
the band 2454-2483.5
MHz
Italy
None
If used outside of own premises, general authorization is
required
Luxembourg
None
General authorization required for network and service
supply(not for spectrum)
Norway
Implemented
This subsection does not apply for the geographical area
within a radius of 20 km from the centre of Ny-Ålesund
Russian Federation
None
Only for indoor applications
Military Radiolocation use. Refarming of the 2.4 GHz
band has been ongoing in recent years to allow current
relaxed regulation. Full implementation planned 2012
Note: Please don’t use the product outdoors in France.
Canadian Compliance Statement
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject
to the following two conditions:
(1) This device may not cause interference, and
(2)This device must accept any interference, including interference that may cause undesired
operation of the device.
Cet appareil est conforme aux norms CNR exemptes de licence d’Industrie Canada. Le
fonctionnement est soumis aux deux conditions suivantes:
(1) cet appareil ne doit pas provoquer d’interférences et
(2) cet appareil doit accepter toute interférence, y compris celles susceptibles de provoquer un
fonctionnement non souhaité de l’appareil.
This device has been designed to operate with the antennas listed below, and having a maximum
gain of 5 dBi. Antennas not included in this list or having a gain greater than 5 dBi are strictly
prohibited for use with this device. The required antenna impedance is 50 ohms.
To reduce potential radio interference to other users, the antenna type and its gain should be so
chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that permitted for
successful communication.
Industry Canada Statement
Complies with the Canadian ICES-003 Class B specifications.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
This device complies with RSS 210 of Industry Canada. This Class B device meets all the
requirements of the Canadian interference-causing equipment regulations.
Cet appareil numérique de la Classe B respecte toutes les exigences du Règlement sur le
matériel brouilleur du Canada.
Korea Warning Statements
당해 무선설비는 운용중 전파혼신 가능성이 있음.
NCC Notice & BSMI Notice
注意！
依據 低功率電波輻射性電機管理辦法
第十二條 經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變更頻率、
加大功率或變更原設計之特性或功能。
第十四條 低功率射頻電機之使用不得影響飛航安全及干擾合法通行；經發現有干擾現象時，應立即
停用，並改善至無干擾時方得繼續使用。前項合法通信，指依電信規定作業之無線電信。低功率射
頻電機需忍受合法通信或工業、科學以及醫療用電波輻射性電機設備之干擾。
減少電磁波影響，請妥適使用。
Продукт сертифіковано згідно с правилами системи УкрСЕПРО на відповідність вимогам
нормативних документів та вимогам, що передбачені чинними законодавчими актами
України.
Safety Information



When product has power button, the power button is one of the way to shut off the product;
when there is no power button, the only way to completely shut off power is to disconnect the
product or the power adapter from the power source.
Don’t disassemble the product, or make repairs yourself. You run the risk of electric shock
and voiding the limited warranty. If you need service, please contact us.
Avoid water and wet locations.
This product can be used in the following countries:
AT
ES
LT
RU
BG
FI
LV
SE
BY
FR
MT
SK
CA
GB
NL
TR
CZ
GR
NO
UA
DE
HU
PL
US
DK
IE
PT
EE
IT
RO
TP-LINK TECHNOLOGIES CO., LTD
DECLARATION OF CONFORMITY
For the following equipment:
Product Description: 300Mbps Wireless N USB ADSL2+ Modem Router
Model No.: TD-W8968
Trademark: TP-LINK
We declare under our own responsibility that the above products satisfy all the technical
regulations applicable to the product within the scope of Council Directives:
Directives 1999/5/EC, Directives 2004/108/EC, Directives 2006/95/EC, Directives 1999/519/EC,
Directives 2011/65/EU
The above product is in conformity with the following standards or other normative documents
EN 300 328 V1.8.1
EN 301 489-1 V1.9.2 & EN 301 489-17 V2.2.1
EN 55022: 2010 + AC: 2011
EN 55024: 2010
EN 61000-3-2: 2006 + A1: 2009 + A2: 2009
EN 61000-3-3: 2013
EN 60950-1: 2006 + A11: 2009 + A1: 2010 + A12: 2011
EN 50385: 2002
The product carries the CE Mark:
Person responsible for making this declaration:
Yang Hongliang
Product Manager of International Business
Date of issue: 2015
TP-LINK TECHNOLOGIES CO., LTD
Building 24 (floors 1, 3, 4, 5), and 28 (floors 1-4) Central Science and Technology Park,
Shennan Rd, Nanshan, Shenzhen, China
CONTENTS
Package Contents .................................................................................................... 1
Chapter 1. Product Overview ................................................................................... 2
1.1 Overview of the Modem Router ...................................................................................... 2
1.2 Main Features ................................................................................................................ 3
1.3 Panel Layout .................................................................................................................. 4
1.3.1
The Front Panel ................................................................................................................... 4
1.3.2
The Back Panel .................................................................................................................... 5
Chapter 2. Connecting the Modem Router ............................................................. 7
2.1 System Requirements .................................................................................................... 7
2.2 Installation Environment Requirements .......................................................................... 7
2.3 Connecting the Modem Router ....................................................................................... 8
Chapter 3. Quick Installation Guide ........................................................................ 9
3.1 TCP/IP Configuration...................................................................................................... 9
3.2 Quick Installation Guide................................................................................................ 10
Chapter 4. Configuring the Modem Router .......................................................... 15
4.1 Login ............................................................................................................................ 15
4.2 Device Info ................................................................................................................... 15
4.3 Quick Setup.................................................................................................................. 16
4.4 Operation Mode............................................................................................................ 16
4.5 Advanced Setup ........................................................................................................... 17
4.5.1
Layer2 Interface ................................................................................................................. 18
4.5.2
WAN Service ...................................................................................................................... 19
4.5.3
3G Settings ........................................................................................................................ 28
4.5.4
MAC Clone ......................................................................................................................... 31
4.5.5
LAN .................................................................................................................................... 32
4.5.6
NAT .................................................................................................................................... 36
4.5.7
Security .............................................................................................................................. 41
4.5.8
Parental Control ................................................................................................................. 44
4.5.9
Quality of Service ............................................................................................................... 46
4.5.10 Bandwidth Control .............................................................................................................. 48
4.5.11 Routing ............................................................................................................................... 51
4.5.12 DNS .................................................................................................................................... 52
4.5.13 DSL .................................................................................................................................... 54
4.5.14 UPnP .................................................................................................................................. 55
4.5.15 Interface Grouping ............................................................................................................. 55
4.5.16 IP Tunnel ............................................................................................................................ 57
4.5.17 IPSec .................................................................................................................................. 59
4.5.18 Multicast ............................................................................................................................. 61
4.6 IPTV ............................................................................................................................. 62
4.7 Wireless ....................................................................................................................... 63
4.7.1
Basic .................................................................................................................................. 63
4.7.2
Security .............................................................................................................................. 64
4.7.3
Wireless Schedule ............................................................................................................. 77
4.7.4
MAC Filter .......................................................................................................................... 78
4.7.5
Wireless Bridge .................................................................................................................. 79
4.7.6
Advanced ........................................................................................................................... 80
4.7.7
Station info ......................................................................................................................... 82
4.8 Guest Network.............................................................................................................. 82
4.8.1
Basic .................................................................................................................................. 82
4.8.2
Station list........................................................................................................................... 83
4.9 USB Settings ................................................................................................................ 84
4.9.1
USB Mass Storage ............................................................................................................ 84
4.9.2
User Accounts .................................................................................................................... 85
4.9.3
Storage Sharing ................................................................................................................. 86
4.9.4
FTP Server ......................................................................................................................... 88
4.9.5
Media Server ...................................................................................................................... 89
4.9.6
Print Server ........................................................................................................................ 90
4.10Diagnostics................................................................................................................... 91
4.11Management ................................................................................................................ 91
4.11.1 Settings .............................................................................................................................. 92
4.11.2 System Log ........................................................................................................................ 94
4.11.3 SNMP Agent ...................................................................................................................... 95
4.11.4 TR-069 client ...................................................................................................................... 96
4.11.5 Internet Time ...................................................................................................................... 98
4.11.6 Access Control ................................................................................................................... 98
4.11.7 Upgrade Firmware ........................................................................................................... 100
4.11.8 Reboot .............................................................................................................................. 101
4.12Logout ........................................................................................................................ 101
Appendix A: Specifications ................................................................................. 103
Appendix B: Troubleshooting ............................................................................. 104
Appendix C: Technical Support .......................................................................... 107
TD-W8968 300Mbps Wireless N USB ADSL2+ Modem Router User Guide
Package Contents
The following contents should be found in your package:

One TD-W8968 300Mbps Wireless N USB ADSL2+ Modem Router

One power Adapter for TD-W8968 300Mbps Wireless N USB ADSL2+ Modem Router

Quick Installation Guide

One RJ45 cable

Two RJ11 cables

One ADSL splitter

One Resource CD for TD-W8968 300Mbps Wireless N USB ADSL2+ Modem Router,
including:
•
This User Guide
•
Other Helpful Information
 Note:
Make sure that the package contains the above items. If any of the listed items are damaged or
missing, please contact your distributor.
Version 3rd and version 4th of TD-W8968 are sharing this User Guide. They are similar to each
other so we will take version 4th for example throughout this Guide for simplicity. Differences will
not be presented in this guide.
TD-W8968 300Mbps Wireless N USB ADSL2+ Modem Router User Guide
Chapter 1. Product Overview
Thank you for choosing the TD-W8968 300Mbps Wireless N USB ADSL2+ Modem Router.
1.1 Overview of the Modem Router
The TD-W8968 300Mbps Wireless N USB ADSL2+ Modem Router integrates 4-port Switch,
Firewall, NAT-router and Wireless AP. Powered by 2x2 MIMO technology, the Wireless N router
delivers exceptional range and speed, which can fully meet the need of Small Office/Home Office
(SOHO) networks and the users demanding higher networking performance.
The TD-W8968 300Mbps Wireless N USB ADSL2+ Modem Router utilizes integrated ADSL2+
transceiver and high speed MIPS CPU. The modem router supports full-rate ADSL2+ connectivity
conforming to the ITU and ANSI specifications.
In addition to the basic DMT physical layer functions, the ADSL2+ PHY supports dual latency
ADSL2+ framing (fast and interleaved) and the I.432 ATM Physical Layer.
The modem router provides up to 300Mbps wireless connection with other 802.11n wireless clients.
The incredible speed makes it ideal for handling multiple data streams at the same time, which
ensures your network stable and smooth. The performance of this 802.11n wireless modem router will
give you the unexpected networking experience at speed 650% faster than 802.11g. It is also
compatible with all IEEE 802.11g and IEEE 802.11b products.
With multiple protection measures, including SSID broadcast control and wireless LAN 64/128
WEP encryption, Wi-Fi protected Access (WPA2-PSK, WPA-PSK), as well as advanced Firewall
protections, the TD-W8968 300Mbps Wireless N USB ADSL2+ Modem Router provides complete
data privacy.
The modem router provides flexible access control, so that parents or network administrators can
establish restricted access policies for children or staff. It also supports Virtual Server and DMZ
host for Port Triggering, and then the network administrators can manage and monitor the network
in real time with the remote management function.
Since the modem router is compatible with virtually all the major operating systems, it is very easy
to manage. Quick Setup Wizard is supported and detailed instructions are provided step by step in
this user guide. Before installing the modem router, please look through this guide to know all the
modem router’s functions.
TD-W8968 300Mbps Wireless N USB ADSL2+ Modem Router User Guide
1.2 Main Features

One RJ11 LINE port, four 10/100M Auto-Negotiation RJ45 LAN ports, supporting Auto
MDI/MDIX

Complies with IEEE 802.11n to provide a wireless data rate of up to 300Mbps

Quick response semi-conductive surge protect circuit, reliable surge-protect function

AFE to support Annex A and L deployments

Provides external splitter

Multi-user sharing a high-speed Internet connection

Connecting the internet on demand and disconnecting from the Internet when idle for PPPoE

Provides WPA/WPA2, WPA-PSK/WPA2-PSK data security, TKIP/AES encryption security

Provides 64/128-bit WEP encryption security and wireless LAN ACL (Access Control List)

Adopts Advanced DMT modulation and demodulation technology

Supports access control, parents and network administrators can establish restricted access
policies based on time of day for children or staff

Supports Virtual Server, Port Triggering and DMZ host

Supports UPnP, Dynamic DNS, Static Routing

Supports bridge mode and router function

Supports Web management

Supports firmware upgrade

Supports Flow Statistics

Built-in firewall supporting IP address filtering, MAC address filtering and parental control

Built-in DHCP server

Supports USB Storage Sharing, Print Server, FTP Server, Media Server

Supports IPv6

Supports Guest Network

Supports WPS
TD-W8968 300Mbps Wireless N USB ADSL2+ Modem Router User Guide
1.3 Panel Layout
1.3.1 The Front Panel
The modem router’s LEDs are located on the front panel (View from left to right).
Figure 1-1
LED Explanation:
Name
(Power)
(ADSL)
(Internet)
(WLAN)
(WPS)
(USB)
Status
Indication
On
The modem router is powered on.
Off
The modem router is off. Please ensure that the power adapter is
connected correctly.
On
ADSL line is synchronized and ready to use.
Flash
The ADSL negotiation is in progress.
Off
ADSL synchronization fails. Please refer to Note 1 for
troubleshooting.
On
The network is available with a successful Internet connection.
Flash
There is data being transmitted or received via the Internet.
Off
There is no successful Internet connection or the modem router
is operating in Bridge mode. Please refer to Note 2 for
troubleshooting.
On
Wireless is enabled but no data is being transmitted.
Flash
The modem router is sending or receiving data over the wireless
network.
Off
Wireless is disabled.
On
A wireless device has been successfully added to the network by
WPS function.
Slow Flash
WPS handshaking is in process and will continue for about 2
minutes. Please press the WPS button on other wireless devices
that you want to add to the network while the LED is flashing.
Quick
Flash
A wireless device has failed to be added to the network by WPS
function. Please refer to 4.6.2.1 WPS Setup for more
information.
On
A storage device or printer has connected to the USB port.
TD-W8968 300Mbps Wireless N USB ADSL2+ Modem Router User Guide
Flash
(LAN1-4)
The modem router is sending or receiving data over this USB
port.
Off
No storage device or printer is plugged into the USB port.
On
There is a device connected to this LAN port.
Flash
Off
The modem router is sending or receiving data over this LAN
port.
There is no device connected to this LAN port.
 Note:
1. If the ADSL LED is off, please check your Internet connection first. Refer to 2.3 Connecting
the Modem Router for more information about how to make Internet connection correctly. If
you have already made a right connection, please contact your ISP to make sure if your
Internet service is available now.
2. If the Internet LED is off, please check your ADSL LED first. If your ADSL LED is also off,
please refer to Note 1. If your ADSL LED is GREEN ON, please check your Internet
configuration. You may need to check this part of information with your ISP and make sure
everything have been input correctly. Refer to 4.2 Device Info for more information.
1.3.2 The Back Panel
Figure 1-2
 ADSL: Connect to the Modem Port of Splitter or to the telephone line.
 LAN1, LAN2, LAN3, LAN4/WAN: Through these ports, you can connect the modem router to
your PC or the other Ethernet network devices. Enable EWAN function and you will be able to
connect to Cable/FTTH/VDSL/ADSL device.
 USB: The USB port connects to a USB storage device or a USB printer.
 WiFi: The switch for the WiFi function.
TD-W8968 300Mbps Wireless N USB ADSL2+ Modem Router User Guide
 RESET: There are two ways to reset the modem router's factory defaults.
1) Use the Restore Default function on Management -> settings -> Restore Default page in
the modem router's Web-based Utility.
2) Use the Factory Default RESET button: With the modem router powered on, use a pin to press
and hold the RESET button for at least 5 seconds. And the modem router will reboot to its
factory default settings.
 WPS: The switch for the WPS function. For details, please refer to 4.6.2.1 WPS Setup.
 ON/OFF: The switch for the power.
 POWER: The Power plug is where you will connect the power adapter.
 Wireless Antennas: To receive and transmit the wireless data.
TD-W8968 300Mbps Wireless N USB ADSL2+ Modem Router User Guide
Chapter 2. Connecting the Modem Router
2.1 System Requirements
 Broadband Internet Access Service (DSL/Cable/Ethernet).
 PCs with a working Ethernet Adapter and an Ethernet cable with RJ45 connectors.
 TCP/IP protocol on each PC.
 Web browser, such as Microsoft Internet Explorer, Mozilla Firefox or Apple Safari.
2.2 Installation Environment Requirements
 The Product should not be located where it will be exposed to moisture or excessive heat.
 Place the modem router in a location where it can be connected to the various devices as well
as to a power source.
 Make sure the cables and power cord are safely placed out of the way so they do not create a
tripping hazard.
 The modem router can be placed on a shelf or desktop.
 Keep away from the strong electromagnetic radiation and the device of electromagnetic
sensitive.
Generally, TD-W8968 is placed on a horizontal surface. The device also can be mounted on the
wall as shown in Figure 2-1.
Figure 2-1 Wall-mount Install
 Note:
The diameter of the screw, 4.1mm Network”.

Select Airport on the left menu bar, and then click Advanced for wireless configuration; or
select Ethernet for wired configuration.

In the Con­figure IPv4 box under TCP/IP, select Using DHCP.

Click Apply to save the settings.
For Windows 7
Click “Start -> Control Panel -> Network and Internet -> View network status -> Change
adapter settings”.


Right-click Wireless Network Connection (or Local Area Connection), and then click
Properties.

Select Internet Protocol Version 4 (TCP/IPv4), and then click Properties.

Select Obtain an IP address automatically and Obtain DNS server address automatically.
Then click OK.
For Windows XP




Click “Start -> Control Panel -> Network and Internet Connections -> Network
Connections”.
Right-click Wireless Network Connection (or Local Area Connection), and then click
Properties.
Select Internet Protocol (TCP/IP), and then click Properties.
Select Obtain an IP address automatically and Obtain DNS server address automatically.
Then click OK.
104
TD-W8968 300Mbps Wireless N USB ADSL2+ Modem Router User Guide
For Windows 8

Move your mouse to the lower right corner and you will see Search icon
in the Popups.
Go to “
-> Apps”. Type Control Panel in the search box and press Enter, then you will go
to Control Panel.

Click “View network status and tasks > Change adapter settings”.

Right-click “Ethernet” and then select Properties.

Double-click Internet Protocol Version 4 (TCP/IPv4). Select Obtain an IP address
automatically, choose Obtain DNS server address automatically and then click OK.
2) Configure your IE browser
Open your IE browser, click
Tools tab and you will see the
following screen.
Click Internet Options
Select Never dial a
connection
Click OK
Now, try to log on to the Web-based configuration page again after the above settings have been
configured. If you still cannot access the configuration page, please restore your modem router’s
factory default settings and reconfigure your modem router following the instructions in 3.2 Quick
Installation Guide. Please feel free to contact our Technical Support if the problem still exists.
105
TD-W8968 300Mbps Wireless N USB ADSL2+ Modem Router User Guide
T4. What can I do if I cannot access the Internet?
1) Check to see if all the connectors are connected well, including the telephone line, Ethernet
cables and power adapter.
2) Check to see if you can log on to the web management page of the modem router. If you can,
try the following steps. If you cannot, please set your computer referring to T3 then try to see if
you can access the Internet. If the problem persists, please go to the next step.
3) Consult your ISP and make sure all the VPI/VCI, Connection Type, account username and
password are correct. If there are any mistakes, please correct the settings and try again.
4) If you still cannot access the Internet, please restore your modem router to its factory default
settings and reconfigure your modem router by following the instructions in 3.2 Quick
Installation Guide.
5) Please feel free to contact our Technical Support if the problem still exists.
T5. How can I configure the USB features?
Please refer to our Application Guides. They can be found on the resource CD, or on the web.
1) CD Access: Open Resource CD and find the folder named “Application Guide”. The guides can
be found inside this folder.
2) Web Access: http://www.tp-link.com/app/usb.
 Note:
For more details about Troubleshooting and Technical Support contact information, please log on
to our Technical Support Website: http://www.tp-link.com/en/support.
106
TD-W8968 300Mbps Wireless N USB ADSL2+ Modem Router User Guide
Appendix C: Technical Support
Technical Support
 For more troubleshooting help, go to:
http://www.tp-link.com/en/support/faq
 To download the latest Firmware, Driver, Utility and User Guide, go to:
http://www.tp-link.com/en/support/download
 For all other technical support, please contact us by using the following details:
Global
Tel: +86 755 2650 4400
Fee: Depending on rate of different carriers, IDD.
E-mail: support@tp-link.com
Service time: 24hrs, 7 days a week
USA/Canada
Toll Free: +1 866 225 8139
E-mail: support.usa@tp-link.com(USA)
support.ca@tp-link.com(Canada)
Service time: 24hrs, 7 days a week
Turkey
Tel: 0850 7244 488 (Turkish Service)
Fee: Depending on rate of different carriers.
E-mail: support.tr@tp-link.com
Service time: 09:00 to 21:00, 7 days a week
Ukraine
Tel: 0800 505 508
Fee: Free for Landline; Mobile: Depending on
rate of different carriers
E-mail: support.ua@tp-link.com
Service time: Monday to Friday, 10:00 to 22:00
Brazil
Toll Free: 0800 608 9799 (Portuguese Service)
E-mail: suporte.br@tp-link.com
Service time: Monday to Friday, 09:00 to 20:00;
Saturday, 09:00 to 15:00
Indonesia
Tel: (+62) 021 6386 1936
Fee: Depending on rate of different carriers.
E-mail: support.id@tp-link.com
Service time: Sunday to Friday, 09:00 to 12:00,
13:00 to 18:00 *Except public holidays
Australia/New Zealand
Tel: NZ 0800 87 5465 (Toll Free)
AU 1300 87 5465 (Depending on 1300 policy.)
E-mail: support.au@tp-link.com (Australia)
support.nz@tp-link.com (New Zealand)
Service time: 24hrs, 7 days a week
Germany/Austria
Tel: +49 1805 875 465 (German Service)
+49 1805 TPLINK
+43 820 820 360
Fee: Landline from Germany: 0.14EUR/min.
Landline from Austria: 0.20EUR/min.
E-mail: support.de@tp-link.com
Service time: Monday to Friday, 09:00 to 12:30
and 13:30 to 18:00. GMT+1 or GMT+2 (DST in
Germany)
*Except bank holidays in Hesse
Singapore
Tel: +65 6284 0493
Fee: Depending on rate of different carriers.
E-mail: support.sg@tp-link.com
Service time: 24hrs, 7 days a week
UK
Tel: +44 (0) 845 147 0017
Fee: Landline: 1p-10.5p/min, depending on the time
of day. Mobile: 15p-40p/min, depending on your
mobile network.
E-mail: support.uk@tp-link.com
Service time: 24hrs, 7 days a week
Italy
Tel: +39 023 051 9020
Fee: Depending on rate of different carriers.
E-mail: support.it@tp-link.com
Service time: Monday to Friday, 09:00 to 13:00;
14:00 to 18:00
Malaysia
Toll Free: 1300 88 875 465
Email: support.my@tp-link.com
Service time: 24hrs, 7 days a week
Poland
Tel: +48 (0) 801 080 618
+48 223 606 363 (if calls from mobile phone)
Fee: Depending on rate of different carriers.
E-mail: support.pl@tp-link.com
Service time: Monday to Friday, 09:00 to 17:00.
GMT+1 or GMT+2 (DST)
France
Tel: 0820 800 860 (French service)
Fee: 0.118 EUR/min from France
Email: support.fr@tp-link.com
Service time: Monday to Friday, 09:00 to 18:00
*Except French Bank holidays
Switzerland
Tel: +41 (0) 848 800 998 (German Service)
Fee: 4-8 Rp/min, depending on rate of different
time.
E-mail: support.ch@tp-link.com
Service time: Monday to Friday, 09:00 to 12:30 and
13:30 to 18:00. GMT+1 or GMT+2 (DST)
Russian Federation
Tel: 8 (499) 754 5560 (Moscow NO.)
8 (800) 250 5560 (Toll-free within RF)
E-mail: support.ru@tp-link.com
Service time: From 09:00 to 21:00 (Moscow time)
*Except weekends and holidays in RF
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