TSC Auto ID Technology 0481202 Printer User Manual TSC 30W UserMan 3 0903

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Document Description	(TSC-30W) UserMan_3_0903
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Date Submitted	2012-09-12 00:00:00
Date Available	2012-09-12 00:00:00
Creation Date	2012-08-31 16:22:42
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Document Title	(TSC-30W) UserMan_3_0903
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Document Author:	cinya_wu

TSC-30/ CN-30/ BP-30 Series
Direct Thermal Portable Printer
USER’S
MANUAL
Copyright Information
© 2012 TSC Auto ID Technology Co., Ltd,
The copyright in this manual, the software and firmware in the printer
described therein are owned by TSC Auto ID Technology Co., Ltd, All
rights reserved.
CG Triumvirate is a trademark of Agfa Corporation. CG Triumvirate Bold
Condensed font is under license from the Monotype Corporation. Windows
is a registered trademark of Microsoft Corporation.
All other trademarks are the property of their respective owners.
Information in this document is subject to change without notice and does
not represent a commitment on the part of TSC Auto ID Technology Co.
No part of this manual may be reproduced or transmitted in any form or by
any means, for any purpose other than the purchaser’s personal use,
without the expressed written permission of TSC Auto ID Technology Co.
ii
Agency Compliance and Approvals
CE
CLASS B
EN 55022:2006 +A1:2007
EN 55024:1998+A1:2001+A2:2003
EN 61000-4 SERIES REQULATIONS
FCC CFR Title 47 Part 15 Subpart B:2011 Class B
ICES-003 Issue 4:2004 Class B
Wichtige Sicherheits-Hinweise
1. Bitte lesen Sie diese Hinweis sorgfältig durch.
2. Heben Sie diese Anleitung fűr den späteren Gebrauch auf.
3. Vor jedem Reinigen ist das Gerät vom Stromentz zu trennen. Verwenden Sie keine
Flüssig-oder Aerosolreiniger. Am besten eignet sich ein angefeuchtetes Tuch zur
Reinigung.
4. Die Netzanschluß -Steckdose soll nahe dem Gerät angebracht und leicht
zugänglich sein.
5. Das Gerät ist vor Feuchtigkeit zu schűtzen.
6. Bei der Aufstellung des Gerätes ist auf sicheren Stand zu achten. Ein Kippen oder
Fallen könnte Beschädigungen hervorrufen.
7. Beachten Sie beim Anschluß ans Stromnetz die Anschluß werte.
8. Dieses Gerät kann bis zu einer Auß entemperatur von maximal 40℃ betrieben
werden.
Battery safety warning:
DO NOT throw the battery in fire.
DO NOT short circuit the contacts.
DO NOT disassemble the battery.
DO NOT throw the battery in municipal waste.
The symbol of the crossed out wheeled bin indicates that the battery should not be
placed in municipal waste.
iii
Class B:
FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
-Reorient or relocate the receiving antenna.
-Increase the separation between the equipment and receiver.
-Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
-Consult the dealer or an experienced radio/ TV technician for help.
CAUTION:
Any changes or modifications not expressly approved by the grantee of this device
could void the user's authority to operate the equipment.
RF exposure warning (WiFi)
This equipment must be installed and operated in accordance with provided
instructions and must not be co-located or operating in conjunction with any other
antenna or transmitter. End-users and installers must be providing with antenna
installation instructions and transmitter operating conditions for satisfying RF
exposure compliance.
SAR Value: 0.023 W/kg
Canada, Industry Canada (IC) Notices
This Class B digital apparatus complies with Canadian ICES-003 and RSS-210.
Operation is subject to the following two conditions: (1) this device may not cause
interference, and (2) this device must accept any interference, including interference
that may cause undesired operation of the device.
iv
Radio Frequency (RF) Exposure Information
The radiated output power of the Wireless Device is below the Industry Canada
(IC) radio frequency exposure limits. The Wireless Device should be used in such
a manner such that the potential for human contact during normal operation is
minimized.
This device has been evaluated for and shown compliant with the IC Specific Absorption
Rate (“SAR”) limits when installed in specific host products operated in portable
exposure conditions. (For WiFi)
Canada, avis d'Industry Canada (IC)
Cet appareil numérique de classe B est conforme aux normes canadiennes
ICES-003 et RSS-210.
Son fonctionnement est soumis aux deux conditions suivantes : (1) cet appareil ne doit pas
causer d'interférence et (2) cet appareil doit accepter toute interférence, notamment les
interférences qui peuvent affecter son fonctionnement.
Informations concernant l'exposition aux fréquences radio (RF)
La puissance de sortie émise par l’appareil de sans fil est inférieure à la limite
d'exposition aux fréquences radio d'Industry Canada (IC). Utilisez l’appareil de
sans fil de façon à minimiser les contacts humains lors du fonctionnement normal.
Ce périphérique a été évalué et démontré conforme aux limites SAR (Specific Absorption
Rate – Taux d'absorption spécifique) d'IC lorsqu'il est installé dans des produits hôtes
particuliers qui fonctionnent dans des conditions d'exposition à des appareils portables. (For
WiFi)
Contents
1. Introduction ................................................. 1
1.1 Product Introduction ......................................................................................... 1
1.2 Product Features ............................................................................................... 2
1.2.1 Printer Standard Features ...................................................................... 2
1.2.2 Printer Optional Features ....................................................................... 3
1.3 General Specifications ...................................................................................... 3
1.4 Print Specifications ........................................................................................... 4
1.5 Media Specifications ......................................................................................... 4
2. Operations Overview .......................................... 5
2.1 Unpacking and Inspection ................................................................................ 5
2.2 Printer Overview ................................................................................................ 6
2.2.1 Front View ............................................................................................... 6
2.2.2 Interior View ............................................................................................ 7
2.2.3 Rear View ................................................................................................ 8
2.3 Operator control ................................................................................................ 9
2.3.1 LED Indication and Keys ........................................................................ 9
3. Setup ..................................................... 11
3.1 Install the Battery ............................................................................................ 11
3.2 Charge the Battery .......................................................................................... 12
3.2.1 Charge the Battery................................................................................ 12
3.2.2 Charge by Charger Station (Optional) ................................................. 13
3.2.3 Charge by Vehicle Power Adaptor (Optional) ..................................... 14
3.3 Communicate .................................................................................................. 15
3.3.2 Connecting with the Communication Cable ....................................... 15
3.3.2 ............................................................................................................... 16
3.4 Loading the Media ........................................................................................... 17
4. Accessories ................................................ 19
4.1 Install the Belt Clip ......................................................................................... 19
4.2 Install the IP54-rated environmental case with shoulder strap (Optional) .. 20
5. Power-on Utilities ........................................... 21
5.1 Black Mark Sensor Calibration ...................................................................... 21
5.2 Self-test and Dump Mode ............................................................................... 22
5.3 Printer Initialization ........................................................................................ 24
6. Diagnostic Tool ............................................. 26
6.1 Start the Diagnostic Tool ............................................................................... 26
vi
6.2 Printer Function .............................................................................................. 27
6.3 Calibrating Media Sensor by Diagnostic Tool .............................................. 28
6.3.1 Auto Calibration .................................................................................... 28
6.4 Setting by Diagnostic Tool ............................................................................. 29
6.5 Setting by Diagnostic Tool ............................................................................. 30
7. Troubleshooting ............................................ 31
7.1 Common Problems ......................................................................................... 31
8. Maintenance ............................................... 33
Revise History ................................................ 34
vii
1. Introduction
1.1 Product Introduction
Thank you very much for purchasing TSC bar code printer.
Enjoy TSC’s reputation for cost-efficient, high durability printers with the Alpha-3R
economical receipt printer. The Alpha-3R is a comfortable, light-weight printer capable
of working with any mobile receipt printing application where you need quick, simple
receipts on demand. Our Alpha-3R is designed for a rough life, inside the IP54-rated
environmental case to resist dust and water and with its rubber over-mold design
prepared to take up to a five foot fall and keep printing.
These small and light printers can be worn comfortably for a full shift, without interfering
with the user’s tasks. Use USB, or optional 802.11 b/g/n Wireless or Serial to connect
to a mobile computer or even a smart phone and produce clear easy-to-read receipts
hour after hour.
This document provides an easy reference for operating the Alpha-3R.
The online version of the Programmer's manual, or more information can be


downloaded from service and support web site as an Adobe Acrobat Reader file.
To print label formats, please refer to the instructions provided with your labeling
software; if you need to write the custom programs, please refer to the TSPL/TSPL2
programming manual that can be found on the accessories CD-ROM or on TSC
website at http://www.tscprinters.com.
− Applications
 Direct store deliveries (DSD)






Field repair/installation
Mobile point of sale
Parking citations
Mobile ticketing
Onboard transportation ticketing
Utility billing/meter reading
1.2 Product Features
1.2.1 Printer Standard Features
The printer offers the following standard features.
Product standard feature
Direct thermal printing
Reflective sensor
Head open sensor
3 operation buttons (On/off, feed, and cover-open)
2 color LED for printer status, 3 LEDs for battery status
USB 2.0 (full speed) interface
8 MB SDRAM memory
4 MB FLASH memory
Powerful 32 bit 200 MHz RISC processor
®
®
Eltron and Zebra emulation languages support
Internal 8 alpha-numeric bitmap fonts
Fonts and bar codes can be printed in any one of the four directions (0,
90,180, 270 degree)
®
Internal Monotype Imaging true type font engine with one CG Triumvirate
Bold Condensed scalable font
Downloadable fonts from PC to printer memory
Downloadable firmware upgrades
Text, bar code, graphics/image printing (Please refer to the TSPL/TSPL2
programming manual for supporting code page)
Supported bar code
1D bar code
Code 39,
Code 93,
Code128UCC,
Code128 subsets
A,B,C, Codabar,
Interleaved 2 of 5,
EAN-8, EAN-13,
EAN-128,
UPC-A, UPC-E,
EAN and UPC 2(5)
digits add-on, MSI,
PLESSEY,
POSTNET,
China POST,
GS1 DataBar,
Supported image
2D bar code
PDF-417,
Maxicode,
DataMatrix,
QR code,
Aztec,
BITMAP,
BMP,
PCX
(Max. 256 colors
graphics)
1.2.2 Printer Optional Features
The printer offers the following optional features.
User
Factory
options options
Product option feature
802.11 b/g/n wireless
○
CPCL emulation
○
Black mark sensor position
(left / right / center)
○
Charge station 1 cell
○
(with changeable power connector)
Vehicle power adapter
○
IP54-rated environmental case with shoulder
strap
○
USB to RS-232 cable
○
USB cable
○
Li-ion battery
○
1.3 General Specifications
General Specifications
Physical dimensions
116 mm (W) x 148 mm (H) x 70 mm (D)
Weight
550 g (1.21 lb)
Electrical
DC 7.4V/ 2500 mA/ h rechargeable battery
Environmental
Operation: -10 ~ 50˚C (32 ~ 104˚F), 10 ~ 90% non-condensing
condition
Storage: -40 ~ 60 ˚C (-40 ~ 140˚F), 10 ~ 99% non-condensing
1.4 Print Specifications
Print Specifications
Alpha-3R
Print head resolution
203 dots/inch (8 dots/mm)
Printing method
Direct thermal
Dot size
(width x length)
0.125 x 0.125 mm
(1 mm = 8 dots)
Print speed
(inches per second)
2, 3, 4 ips selectable
Up to 4 ips
Max. print width
72 mm (2.83”)
Max. print length
2286 mm (90”)
Vertical: 1 mm max.
Printout bias
Horizontal: 1 mm max.
1.5 Media Specifications
Media Specifications
Alpha-3R
Media roll capacity
57 mm (2.25”) OD
Media type
Receipt paper
Bline receipt paper
(Black mark in printing side)
Media wound type
Printing face outside wound
Max. 80 mm (3.15”)
Media width
Max. 38 m (125 ft)
Media length
Min. 21 m (69 ft)
Max. 0.10 mm (4 mil)
Media thickness
Min. 0.05 mm (2 mil)
Max. 19 mm (0.75”)
Media core diameter
Min. 10.2 mm (0.4”)
2. Operations Overview
2.1 Unpacking and Inspection
This printer has been specially packaged to withstand damage during shipping. Please
carefully inspect the packaging and printer upon receiving the bar code printer. Please
retain the packaging materials in case you need to reship the printer.
Unpacking the printer, the following items are included in the carton.





One printer unit
One Li-ion battery
One Windows labeling software/Windows driver CD disk
One quick installation guide
One power adaptor
If any parts are missing, please contact the Customer Service Department of your
purchased reseller or distributor.
2.2 Printer Overview
2.2.1 Front View
1. LED indicator
2. Feed button
3. Power on/off button
4. Media cover release button
5. Media holder adjustment knob
6. Media cover
2.2.2 Interior View
1. Tear edge
2. Print head
3. Media holder
4. Platen
5. Black mark sensor
2.2.3 Rear View
1. Li-ion battery
2. Battery open clasp
3. USB interface
4. Power jack
5. Interface cover
2.3 Operator control
2.3.1 LED Indication and Keys
1. Power on/off button
2. Printer status LED indicator
3. Battery charge level LED indicator
4. Battery status LED indicator
5. Wireless status LED indicator
6. Feed button
LED
Status
Indication
Off
Pinter is ready
Printer status LED
Green (blinking)
Printer is paused
indicator
Red (solid)
Media cover is open
Red (blinking)
Printer error
Green (blinking)
Recharge the battery
Amber (solid)
Battery is charging
Battery status LED
indicator
Full charged
Battery charge level Green
LED indicator
(solid)
Wireless status LED
indicator
2/3 charged level
1/3 charged level
Blue (solid)
Wireless device is ready
Blue (blinking)
Wireless
device
communicating
is
Keys
Function
1. Press and hold for 2-3 seconds to turn on the printer.
2. Press and hold for 2-3 seconds to turn off the printer.
1. Feed one label when printer is ready.
2. Pause the print gob while printing.
10
3. Setup
3.1 Install the Battery
1. Insert the left side to install the
battery at the rear of the printer.
2. Push the right side of the battery.
PUSH
3. Pull the battery clasp to lock the
battery.
Battery safety warning:
DO NOT throw the battery in fire. DO NOT short circuit the contacts.
DO NOT disassemble the battery. DO NOT throw the battery in municipal waste.
The symbol of the crossed out wheeled bin indicates that the battery should not be
placed in municipal waste.
11
3.2 Charge the Battery
It takes 2 to 3 hours to fully charge the battery before the first time usage. The lifetime
of the battery is 300 times for charge/discharge cycles.
3.2.1 Charge the Battery
1. Open the interface cover and plug the
power cord to the power jack.
2. Plug the power cord into a properly
power outlet.
Note:
Please switch OFF printer power prior to
plug in the power cord to printer power
jack.
When the battery is charging, please do
not remove the battery from the printer,
otherwise, please re-plug the power cord
into a power outlet.
3. When the battery is charging, the
color of battery status LED indicator is
solid amber.
Note:
When charging over 4 ~ 8 hrs, the battery
is completely charged and the amber of
LED indicator will be off.
12
3.2.2 Charge by Charger Station (Optional)
1. Plug the power cord to the power
jack on the charger station.
2. Install the battery in the charger
station. (Refer to steps on section
3.1)
3. Plug the power cord into a
properly power outlet.
LED Color
Green / Solid
Red / Solid
Red / Blinking
Off
Description
Battery is completely charged
Battery is charging
Battery charging error
No battery
Battery is completely charged over 4 ~ 8 hrs.
13
3.2.3 Charge by Vehicle Power Adaptor (Optional)
14
1.
Open the interface cover and plug
the power cord to the power jack.
2.
Plug the vehicle power adaptor
into the car cigarette lighter socket.
3.3 Communicate
3.3.2 Connecting with the Communication Cable
* USB to USB Cable (Optional)
Open the interface cover and
connect the printer to the computer
with USB cable.
USB interface
USB connector
(Printer)
USB connector
(PC)
* USB to RS-232 Cable (Optional)
Open the interface cover and
connect the printer to the computer
with RS-232 cable.
RS-232 connector
(PC)
15
3.3.2
16
3.4 Loading the Media
1.
Open the printer media cover by
pressing the media cover
release button.
2.
Use a coin to rotate the media
holder adjustment knob, and the
media holder should be placed
at the correct place to fit the
media roll.
Media holder
Note:
The media holder should be positioned
overlap the bold line and remain the
media holder alignment indicator
visible.
3.
17
Place the media roll at the
correct side, and pull out enough
paper over the tear edge.
4.
Press each side of media cover
to close the media cover and
make sure the media cover
closed correctly.
18
4. Accessories
4.1 Install the Belt Clip
19
1.
Refer to figure beside. Loop the
belt clip through the slot below
the battery.
2.
Fasten the belt clip with 2
buttons.
3.
The printer can be hung on the
belt.
4.2 Install the IP54-rated environmental case with shoulder strap
(Optional)
1.
Open the case top cover.
Top cover
2.
Put the printer into the case.
3.
Close the case top cover. And
the outside cover should be
opened while printing.
Outside cover
20
5. Power-on Utilities
There are three power-on utilities to set up and test printer hardware. These utilities are
activated by pressing FEED button then turning on the printer power simultaneously and
release the button at different positions of LED indicator.
Please follow the steps below for different power-on utilities.
1. Turn off the printer power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when LED indicates with different positions for different functions.
Power on utilities
The positions of LED light will be changed as following pattern:
LED
Functions
1. Black mark sensor
(Solid)
(5 blinks)
(5 blinks)
(5 blinks)
(Solid green)
Release
calibration
2. Self-test and enter dump
Release
mode
3. Printer initialization
Release
5.1 Black Mark Sensor Calibration
Black mark sensor sensitivity should be calibrated at the following conditions:
1. A brand new printer
2. Change media roll
3. Printer initialization
Please follow the steps below to calibrate the black mark sensor.
1. Turn off the power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when the indicator becomes
and blinking. (Any
green will do during the 5 blinks)
21
 It will calibrate the black mark sensor sensitivity.
 The LEDs will be changed as following order:
(amber) 
(5 blinks) 
(5 blinks) 
(solid green)
(5 blinks) 
5.2 Self-test and Dump Mode
While calibrate the black mark sensor, printer will measure the media length, print the
internal configuration (self-test) on media and then enter the dump mode. To calibrate
black mark sensor, depends on the sensor setting in the last print job.
Please follow the steps below to calibrate the sensor.
1. Turn off the power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when the indicator becomes
and blinking. (Any
green will do during the 5 blinks)

The LEDs will be changed as following order:
(amber) 
(5 blinks) 
(5 blinks) 
(solid green)
(5 blinks) 
4. It calibrates the sensor and measures the media length and prints internal settings
then enter the dump mode.
22
 Self-test
Printer will print the printer configuration after black mark sensor calibration.
Self-test printout can be used to check if there is any dot damage on the heater
element, printer configurations and available memory space.
Printer model name & Main board firmware version
Printer serial number
Printed mileage
Main board firmware checksum
Serial port setting
Code page
Country code
Print speed
Print darkness
Label size (width, height)
Black mark (vertical gap, offset)
Sensor sensitivity
Battery voltage
Print head temperature
Print head average resistance
Bad dots of print head
settings information (option)
File management information
Print head test pattern
23
 Dump mode
Printer will enter dump mode after printing printer configuration. In the dump mode,
all characters will be printed in 2 columns as following. The left side characters are
received from your system and right side data are the corresponding hexadecimal
value of the characters. It allows users or engineers to verify and debug the
program.
Hex decimal data related to left
ASCII Data
column of ASCII data
Note:
1. Dump mode requires 3” wide paper width.
2. Turn off / on the power to resume printer for normal printing.
5.3 Printer Initialization
Printer initialization is used to clear DRAM and restore printer settings to defaults.
Printer initialization is activated by the following procedures.
1. Turn off the power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when the indicator becomes
and blinking. (Any
green will do during the 5 blinks).
 The LEDs will be changed as following:
(amber) 
(5 blinks) 
(5 blinks) 
(solid green)
24
(5 blinks) 
Printer configuration will be restored to defaults as below after initialization.
Parameter
Default setting
Speed
50.8 mm/sec (2 ips)
Density
Media Width
2.83” (72 mm)
Media Height
4” (101.5 mm)
Sensor Type
Black mark sensor (As paper end sensor)
Black Mark Setting
As paper end sensor
Print Direction
Reference Point
0,0 (upper left corner)
Offset
Serial Port Settings
9600 bps, none parity, 8 data bits, 1 stop bit
Code Page
850
Country Code
001
Clear Flash Memory
No
IP Address
DHCP
25
6. Diagnostic Tool
TSC’s Diagnostic Utility is an integrated tool incorporating features that enable you to
explore a printer’s settings/status; change a printer’s settings; download graphics,
fonts and firmware; create a printer bitmap font; and send additional commands to a
printer. With the aid of this powerful tool, you can review printer status and settings in
an instant, which makes it much easier to troubleshoot problems and other issues.
6.1 Start the Diagnostic Tool
1. Double click on the Diagnostic tool icon
to start the software.
2. There are four features (Printer Configuration, File Manager, Bitmap Font Manager,
Command Tool) included in the Diagnostic utility.
Features tab
Interface
Printer functions
Printer setup
Printer Status
26
6.2 Printer Function
1. Select the PC interface connected with bar code printer.
The default interface setting is
USB interface. If USB interface
is connected with printer, no
other settings need to be
changed in the interface field.
2. Click the “Printer Function” button to setup.
3. The detail functions in the Printer Function Group are listed as below.
Function
Description
Calibrate the sensor specified in the Printer Setup
group media sensor field
Setup the IP address, subnet mask, gateway for
the on board Ethernet
Calibrate Sensor
Ethernet Setup
RTC Setup
Synchronize printer Real Time Clock with PC
Factory Default
Initialize the printer and restore the settings to
factory default. (Please refer section 5.3)
Reset Printer
Reboot printer
Print Test Page
Print a test page
Configuration Page
Print printer configuration (Please refer section
5.2)
Dump Text
To activate the printer dump mode.
Ignore AUTO.BAS
Ignore the downloaded AUTO.BAS program
Exit Line Mode
Exit line mode.
Password Setup
Set the password to protect the settings
For more information about Diagnostic Tool, please refer to the diagnostic utility quick start
guide in the CD disk \ Utilities directory.
27
6.3 Calibrating Media Sensor by Diagnostic Tool
6.3.1 Auto Calibration
1. Make sure the media is installed ready and media cover is closed. (Please refer to
section 3.4)
2. Turn on the printer power switch.
3. Open Diagnostic tool and set interface. (The default setting is USB)
The default interface setting is
USB interface. If USB interface
is connected with printer, no
other settings need to be
changed in the interface field.
4. Click the “Calibrate Sensor” button.
5. Select the media type and click the “Calibrate” button.
Note:
The Alpha-3R can only support back mark and continuous of media type.
28
6.4 Setting by Diagnostic Tool
1. Make sure the media is installed ready and media cover is closed. (Please refer to
section 3.4)
2. Turn on the printer power switch.
3. Open Diagnostic tool and set interface. (The default setting is USB)
The default interface setting is
USB interface. If USB interface
is connected with printer, no
other settings need to be
changed in the interface field.
4. Select “Wireless” tab and “Built-in wireless module” item.
5. Enter and select the new Wireless settings in the editor.
6. Press “Set” button to set the new settings to the printer.
7. Press “Get” button to make sure Wireless is set properly.
Note:
Diagnostic tool higher than V1.50 and the firmware higher than V1.22 can support this
function.
29
6.5 Setting by Diagnostic Tool
Open the command tool ,use instruction check connect state.
30
7. Troubleshooting
7.1 Common Problems
The following guide lists the most common problems that may be encountered when operating
this bar code printer. If the printer still does not function after all suggested solutions have been
invoked, please contact the Customer Service Department of your purchased reseller or
distributor for assistance.
Problem
Power indicator does not
illuminate
Possible Cause
Recovery Procedure
* The battery is not properly
installed.
* The battery is dead.
* Reinstall the battery.
* Switch the printer on.
* Charge the battery.
* The printer carriage is open.
* Please close the print carriage.
* Running out of media roll.
* The media is installed
incorrectly.
* Black mark sensor is not
calibrated.
* Supply a new media roll.
* Please refer to the steps on section 3.4 to
reinstall the media roll.
* Calibrate the black mark sensor.
- The printer status from
DiagTool shows “Head
Open”.
- The printer status from
DiagTool shows “Out of
Paper”..
* Black mark sensor is not set
properly.
- The printer status from
* Make sure media size is set
DiagTool shows “Paper Jam”. properly.
* Media may be stuck inside
the printer mechanism.
Memory full
( FLASH / DRAM )
Poor Print Quality
Missing printing on the left or
* Calibrate the black mark sensor.
* Set media size correctly.
* Media is loaded incorrectly
* Dust or adhesive
accumulation on the print
head.
* Print density is not set
properly.
* Printhead element is
damaged.
* Delete unused files in the FLASH/DRAM.
* The max. numbers of DRAM is 256 files.
* The max. user addressable memory space
of DRAM is 256KB.
* The max. numbers of file of FLASH is 256
files.
* The max. user addressable memory space
of FLASH is 2560KB.
* Reload the supply.
* Clean the print head.
* Clean the platen roller.
* Adjust the print density and print speed.
* Run printer self-test and check the print
head test pattern if there is dot missing in
the pattern.
* Change proper media roll.
* Wrong label size setup.
* Set the correct label size.
* The space of FLASH/DRAM
is full.
right side of label
31
* Re-connect cable to interface.
* If using serial cable,
- Please replace the cable with pin to pin
connected.
- Check the baud rate setting. The default
baud rate setting of printer is 9600,n,8,1.
* If using the Ethernet cable,
- Check if the Ethernet RJ-45 connector
green LED is lit on.
- Check if the Ethernet RJ-45 connector
amber LED is blinking.
* Cable is not well connected to - Check if the printer gets the IP address
when using DHCP mode.
USB interface.
Check
if the IP address is correct when
* The serial port cable pin
Not Printing
using
the
static IP address.
configuration is not pin to pin
Wait
few
seconds let the printer get the
connected.
communication with the server then
check the IP address setting again.
* Chang a new cable.
* Clean the print head.
* The print density setting is incorrect.
* Print head’s harness connector is not well
connected with printheat. Turn off the
printer and plug the connector again.
* Check your program if there is a command
PRINT at the end of the file and there must
have CRLF at the end of each command
line.
* The print head is dirty.
* Clean the print head.
Gray line on the blank label
* The platen roller is dirty.
* Clean the platen roller.
* The printer is in Hex Dump
* Turn off and on the printer to skip the
mode.
dump mode.
Irregular printing
* The RS-232 setting is
* Re-set the Rs-232 setting.
incorrect.
32
8. Maintenance
This session presents the clean tools and methods to maintain your printer.
1. Please use one of following material to clean the printer.

Cotton swab

Lint-free cloth

Vacuum / Blower brush

100% Ethanol or Isopropyl Alcohol
2. The cleaning process is described as following,
Printer Part
Method
1. Always turn off the printer before
cleaning the print head.
2. Allow the print head to cool for a
minimum of one minute.
3. Use a cotton swab and 100%
Ethanol or Isopropyl Alcohol to
clean the print head surface.
Interval
Clean the print head when
changing a new label roll
Print Head
Platen Roller
Tear Bar/Peel
Bar
1. Turn the power off.
Clean the platen roller when
2. Rotate the platen roller and wipe it changing a new label roll
thoroughly with 100% ethanol and
a cotton swab, or lint-free cloth.
Use the lint-free cloth with 100%
As needed
ethanol to wipe it.
Monthly
Exterior
Compressed air or vacuum
Wipe it with water-dampened cloth
Interior
Brush or vacuum
As needed
Sensor
As needed
Note:
 Do not touch printer head by hand. If you touch it careless, please use ethanol to clean
it.
 Please use 100% Ethenol or Isopropyl Alcohol. DO NOT use medical alcohol, which
may damage the printer head.
 Regularly clean the print head and supply sensors once change a new ribbon to keep
printer performance and extend printer life.
33
Revise History
Date
Content
34
Editor
TSC Auto ID Technology Co., Ltd.
Corporate Headquarters
9F., No.95, Minquan Rd., Xindian Dist.,
New Taipei City 23141, Taiwan (R.O.C.)
TEL: +886-2-2218-6789
FAX: +886-2-2218-5678
Web site: www.tscprinters.com
E-mail: printer_sales@tscprinters.com
tech_support@tscprinters.com
35
Li Ze Plant
No.35, Sec. 2, Ligong 1st Rd., Wujie Township,
Yilan County 26841, Taiwan (R.O.C.)
TEL: +886-3-990-6677
FAX: +886-3-990-5577

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