Technicolor Connected Home USA TCA300 Integrated Device User Manual

Technicolor Connected Home USA LLC Integrated Device Users Manual

Contents

Users Manual

Getting Started GuideTCA300 InstallTouchScreen for XFINITY Home
2 3TouchScreen TCA 300 Getting Started Guide – Installation TouchScreen TCA 300 Getting Started Guide – InstallationCompliancesFCCThis device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference. 2. This device must accept any interference received, including interference that may cause undesired operation.Evacuation PlanDevelop an emergency evacuation plan for use in the event of re. Here are some recommendations from the National Fire Protection Association. Make an evacuation plan for how to leave your home in the case of re or other emergency. Sketch a map of your home that shows all the doors and windows. Discuss the plan with everyone in your home so that everyone will know what to do. Have at least two ways to exit each room. Make sure that windows and doors open easily. Discuss with your family and agree on a single meeting location outside your home. In the event of re, get out and stay out. Don’t go back inside for people, pets or possessions. Do not open a door if the handle is hot. If there is smoke stay low to the ground and go under the smoke. Escape your home before calling the re department. Call the re department and police from the outside meeting place using your cell phone or call from a neighbor’s phone. Practice your home evacuation plan.SafetyThis device complies with UL 985, UL1023, UL1635.Device PurposeFire/Alarm Central PanelThis equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.RF Exposure information: At least 20cm (8 inches) of separation distance between the touchscreen and the user’s body should be maintained to ensure compliance with FCC RF Exposure Requirements.Changes or modications not expressly approved by the manufacturer responsible The rechargeable battery is only available through your service operator. If your CAUTION:WARNING:for compliance could void the user’s authority to operate the equipment.battery needs to be replaced, contact your service operator to arrange for replacement.
4 5TouchScreen TCA 300 Getting Started Guide – Installation TouchScreen TCA 300 Getting Started Guide – InstallationUsing the TouchScreenUnderstanding the ScreenThe TouchScreen is the center of your home security system. This device allows you to perform actions such as arming and disarming your security system, monitoring the status of your security sensors, and sending emergency alarms. The TouchScreen communicates with your security system. It combines security and home connectivity into a graphical interface that provides a real time view of your security devices and tools to manage your security system.The rst screen displayed is the Home screen. Through interaction with this screen you can access the functions you desire, including: Arming and Disarming your Security System Accessing and Managing System Troubles, Recent Activity, and Settings Accessing the Dashboard Screen Initiating a Panic AlarmThe screen is divided into the following operational sections: System Header for Navigation and Reference Security Status Content Area Footer AreaThe follow diagram shows the major components of the TouchScreen:Home button: Press this button to go to the Home (main) screen of the user interface.LED lightThis guide provides an overview of the TouchScreen and its basic operation. NOTE:This guide assumes the TouchScreen has been activated and you have assigned a Keypad Code. For more information, see the TouchScreen User’s Guide and the Home System Installation Guide.Speaker
6 7TouchScreen TCA 300 Getting Started Guide – Installation TouchScreen TCA 300 Getting Started Guide – InstallationSystem Navigation and Reference Header Security Status Content AreaFooter AreaThe System Navigation and Reference header displays at the top of the TouchScreen. On the left side, it provides a navigation icon allowing you to access the Dashboard screen. Centrally it provides the current time and basic weather information. The right side provides a trouble indicator, when system troubles are present, access to recent System Activity, and access to System Settings. The centrally displayed Security Status Content area contains the current status of your TouchScreen Security System. The various statuses displayed will tell you if your system is: Ready – (Green) Disarmed and ready to be armed Not Ready – (Grey) Disarmed and not ready to be armed due to an arm-blocking event or trouble Armed – (Red) Armed in Away, Stay, or Night modeThe Footer section contains the Panic Alarm icon, located in the bottom left of the screen. Tapping this icon will provide you the ability to sound an immediate audible alarm and send an alert to the Central Monitoring Station that a Panic Alarm has been initiated. Tapping the Dashboard Navigation icon will allow you to access the Dashboard screen which provides additional zone information.The Trouble icon will appear when a system trouble is present. The system will also sound an audible alert regularly to ensure that you are aware of the problem. Tapping the icon will open a list of all the current troubles with the TouchScreen and Sensors. A red badge with a number on the trouble icon indicates the total number of trouble alerts that have not been snoozed. If troubles are snoozed without resolving them, the trouble indicator will still appear but the red badge will not be present.Tapping the Activity icon will allow you to review recent zone activity for your security system.Tapping the Activity icon will allow you to review recent zone activity for your security system.DashboardNavigation IconCurrent Time Basic Weather Troubles SettingsActivitySettings access is disabled when the Security System is armed. NOTE:Panic Icon
8 9TouchScreen TCA 300 Getting Started Guide – Installation TouchScreen TCA 300 Getting Started Guide – InstallationUnderstanding Arming Modes Arming and Disarming the SystemYou can arm the system for multiple scenarios: Arm Away – Best for leaving your home unattended Arm Stay – Ideal for hanging out at home Arm Night—Best for when everyone is in bedDierent arming modes use dierent rules for when sensors are tripped and for Entry/Exit delays. An Exit delay is a short period of time after the system is armed for you to leave the premises. Entry delay gives you time to disarm the system when you reenter the premises. You must enter a valid keypad code within the Entry delay period to avoid sounding an alarm.The Security status of your security system is displayed in the Security Status content area. ReadyWhen your security system is disarmed and ready to be armed, the security status will be shown as “Ready” with a green shield background. Tap the big green circle to arm your system.ArmedWhen your security system is armed, the security status will be shown as “Armed Away”, “Armed Stay”, or “Armed Night” based on the arming mode selected when the system was armed. The status will also show you the date and time that the security system was armed. Not ReadyNot Ready is displayed, and the Security Shield background is grey, when your security system is disarmed, but unable to be armed due to an Open Zone or Zone Fault that prevents arming. The status below “Not Ready” will advise how many zones are preventing you from arming your system and whether the status is caused by an open zone, a troubled zone, or both! The Arm Away mode is used when everyone is leaving the house. The following rules apply: Alarm trips immediately if a monitored Perimeter zone (non-entry/exit door or window) is opened. Interior motion detectors are armed. Entry/Exit zones start an Entry Delay. Exit Delay starts when the system is armed.The Arm Stay mode is used to arm the system when there are people in the premises. The following rules apply: Alarm trips immediately if a monitored Perimeter zone (non-entry/exit door or window) is opened. Interior motion detectors are armed. Entry/Exit zones start an Entry Delay. Exit Delay starts when the system is armed. Exit Delay does not beep and is twice the length of Alarm Away mode.The Arm Night mode, is used when everyone is going to bed. This mode works the same as Arm Stay except that there is no Entry Delay period. If an entry/exit zone is opened, an alarm sounds immediately. Arm Away ModeArm Stay ModeArm Night ModeThere is still an Exit Delay period that works the same as in Arm Stay mode.NOTE:
10 11TouchScreen TCA 300 Getting Started Guide – Installation TouchScreen TCA 300 Getting Started Guide – InstallationZones that are currently preventing you from arming the system are easily distinguished by the dierent row color. Tapping the button will temporarily turn o, or “bypass” the aected zones so you can arm your security system.Tapping the grey Security Shield will open a Bypass Options screen which will allow you to see the current status of all of your security zones, and give you the option to bypass all Arm-Blocking Zones, or bypass any zone individually. If the aected zones are closed or troubles are resolved the status will automatically update to Ready. Tap the Security Status shield when it is in Disarmed (Ready) state.1324The Arm State selection screen is displayed with a keypad and “Away” selected as the default Arm State.Select the desired Arm State (not required for Away) and enter your keypad code. The TouchScreen will begin the Exit Delay period and the screen changes to display a countdown timer.The LED turns red when the system is armed. The text of the message will vary, depending on which arming mode you selected.Bypassed Zones are NOT armed and will not trigger an alarm if IMPORTANT NOTE:tripped while the system is armed. Arming the System from the TouchScreenTo arm the system from the TouchScreen:Special Rules If you selected the Arm Away mode, you have until the Exit Delay is over to exit the premises. Otherwise, the system is automatically armed in Arm Stay mode. There is still an Exit Delay period for the other Arming modes, but they do not require that the door open and close during the period. If you open and shut an Entry/Exit door during the Exit Delay and then re-enter the premise, the Exit delay restarts at 120 seconds for Arm Stay and Arm Night or 60 seconds for Arm Away. It will only do this one time. If an Entry/Exit door is left open at the end of Exit Delay, the Entry Delay immediately starts and, if the system is not disarmed, an alarm will sound.
12 13TouchScreen TCA 300 Getting Started Guide – Installation TouchScreen TCA 300 Getting Started Guide – InstallationArming the System from the TouchScreenDisarming the SystemTap the button located below the countdown timer and Arming Mode. During the Entry Delay, the TouchScreen display changes to announce the number of seconds before the alarm goes o. 1122The TouchScreen displays the countdown timer along with a keypad. Enter your Keypad Code to stop the arming process.The TouchScreen beeps audibly once every second, until the last 10 seconds when it beeps twice a second.When you arm the system, the Security Status Content area displays a countdown of the number of seconds until the Exit Delay is over. You can choose to cancel the arming process.To cancel the arming process: To disarm the system from the TouchScreen:If a valid keypad code is not entered by the end of the Entry Delay period, an alarm sounds. From the time an alarm sounds, for most reasons, you have 30 seconds to enter a valid keypad code to disarm the system and prevent an alarm being sent to the central monitoring station. This is called the Alarm Transmission delay or the Abort Window. The Alarm Transmission Delay is a required period that prevents a report to the central station if an alarm was triggered innocently. When you enter an armed premises, an Entry Delay period starts:Panic alarms and smoke alarms are reported without an Alarm IMPORTANT NOTE:Transmission delay or an Entry Delay. Consult Customer Care to understand the number of seconds congured for the Alarm Transmission Delay on your system.Tap the Security Status shield when it is an Armed State. 12Enter your Keypad Code.3If an alarm was triggered prior to entering your Keypad Code, an alarm Summary Report will be displayed after disarming your Security System.
14 15TouchScreen TCA 300 Getting Started Guide – Installation TouchScreen TCA 300 Getting Started Guide – InstallationSending An Emergency AlarmYou can manually trip an alarm in the event of an emergency by tapping the Panic button. Emergency alarms are reported without an Entry delay or Alarm Transmission delay.To manually trip an alarm:Press the Panic button located in the lower left corner of many screens.12The Panic Conrmation screen appears.Press the button to send an alarm for police assistance.3The TouchScreen will immediately issue a continuous audible alarm and display an Alarm in Progress screen which includes a keypad for disarming the system if desired. TouchScreen Installation and MaintenanceInstalling the Technicolor TouchScreenRemove the TouchScreen from its packaging.12Remove the back plate from the back of the TouchScreen by pulling the center of the bottom edge upward, then sliding the top tabs out of the slots.Unwrap the 4 volt battery from its packaging and insert the end with the +/– contacts rst. Snap the opposite end down in the battery compartment to complete battery installation.3BATTERYThe rechargeable battery that came WARNING:with your TouchScreen is only available through your service operator. If your battery needs to be replaced, contact your service operator to arrange for replacement.
16 17TouchScreen TCA 300 Getting Started Guide – Installation TouchScreen TCA 300 Getting Started Guide – InstallationFeed the AC power cable through the circular hole on the back plate and connect to the power port on the back of the TouchScreen.456978Snap the back plate to the back of the TouchScreen by inserting the top tabs into the slots rst, then pressing the bottom into place. Ensure all slack from the AC power cable is pulled through the back plate.Connect the stand to the back of the TouchScreen.Plug the TouchScreen’s AC adapter into the wall outlet, and replace the center screw through the bracket hole.Position the TouchScreen near an un-switched wall outlet (not controlled by a light switch).(Optional) – If encountering networking issues, connect an Ethernet cable to the TouchScreen and the iControl-dedicated router.10 After a few seconds, the Installation Welcome screen is displayed on the TouchScreen.RatingVoltageCurrentFrequencyValue12V DC1.5A60 HzTable 1: AC Power Supply Ratings HOME HUB DESIGN INTENT V001 08.14.15 10 of 11 [COMCAST CONFIDENTIAL]Home Hub Power SupplyPower supply should follows similar look and feel to the Home Hub. See CAD “150630_HH PSU.STP”The minimum distance for the sensors to communicate with the IMPORTANT NOTE:TouchScreen is beyond most practical limits. However, the distance can be limited occasionally by the materials for the walls, electrical interference, and other conditions.
18 19TouchScreen TCA 300 Getting Started Guide – Installation TouchScreen TCA 300 Getting Started Guide – InstallationDeviceTouchScreenDoor/ Window Sensor 2450 coin cell 1Motion Detector Sensor CR123A 3Glass Break Detector CR123A 1Smoke/Heat Detector CR123A 2Central ControllerSensorsGETAC U46P313.00 14 volt Lithium Polymer2520mAh/10.08Wh3 volt LithiumDevice Type BatteriesTable 2: Device BatteriesIf the TouchScreen does not display the Installation Welcome screen, you must reset it NOTE:to factory default.Battery RequirementsFigure 1: Activation: Installation Welcome Screen Replacing the BatteryThe rechargeable battery that came with your TouchScreen is only available WARNING:through your service operator. If your battery needs to be replaced, contact your service operator to arrange for replacement.Remove the back plate from the back of the TouchScreen by pulling the center of the bottom edge upward, then sliding the top tabs out of the slots.12Disconnect the battery from the TouchScreen by lifting it out of the compartment using the battery pull tab.Unwrap the 4 volt battery from its packaging and insert the end with the +/– contacts rst. Snap the opposite end down in the battery compartment to complete battery installation.3NEW BATTERYSnap the back plate to the back of the TouchScreen by inserting the top tabs into the slots rst, then pressing the bottom into place.4
20 21TouchScreen TCA 300 Getting Started Guide – Installation TouchScreen TCA 300 Getting Started Guide – InstallationDoor/Window Sensors and Glass Break DetectorsInstall door/window sensors and/or glass break detectors at every possible location of entry, bothupstairs and down.Develop an emergency evacuation plan for use in the event of re. Here are some recommendations from the National Fire Protection Association.Glass Break DetectorsFor best detector performance, select a mounting location that is:Within 7.6 m (25 ft) of the protected glassWithin clear view of the protected glassOn the same wall as the protected glassAt least 2 m (6.5 ft) from the oorAt least 1 m (3 ft) from forced-air ductsAt least 1 m (3 ft) from sirens or bells greater than 5 cm (2 in.) in diameterOn a window frame if any heavy window covering is presentMake an evacuation plan for how to leave your home in the case of re or other emergency.Sketch a map of your home that shows all the doors and windows. Discuss the plan with everyone in your home so that everyone will know what to do.Have at least two ways to exit each room. Make sure that windows and doors open easily.Discuss with your family and agree on a single meeting location outside your home.In the event of re, get out and stay out. Don’t go back inside for people, pets or possessions.Do not open a door if the handle is hot.If there is smoke stay low to the ground and go under the smoke.Escape your home before calling the re department. Call the re department and police from the outside meeting place using your cell phone or call from a neighbor’s phone.Practice your home evacuation plan.Do not wait until an emergency occurs to make a plan. Talk to each other about what each person should do in dierent types of emergency.Learn your security system. Get to know how to arm and disarm it and what to do when theauthorities or central monitoring calls.Make sure everyone (who should know) knows the Secret Word, when to use it, and that itshould not be shared.Understand the dierence between your keypad code and the duress code.Understand that you should never enter the premises if you hear an alarm. Call police from a cell phone or a neighbor’s phone.Recommendations for Sensor Installation and Placement Evacuation PlanAdditional Emergency PreparationsAvoid mounting the detector in the following locations:A motion detector facing the following can cause false-alarms or failures in detection:In a cornerOn free standing post or pillarsIn rooms with noisy equipment such as air compressors, bells/ door bell, and power toolsIn bathrooms (a slamming toilet seat will easily fault a glass break detector)Direct sunlightCold draftsWindowsUninsulated wallsHeat sources such as replaces and heating ventsMoving objects such as fansAir conditioning ventsGlass furnitureObstructions such as curtains, plants, large furniture, doorsThe lanes of trac most used by people in your home are also those most likely to be used byintruders.Foyers, stairways, hallways, and entrance-ways are excellent locations for a motion detector.Do not place motion detectors at the end of hallways where an intruder will be walking directly toward or away from the detector. For best coverage, mount the motion so that the likely direction of intruder motion is across the motion detector’s pattern.Motion DetectorsWhen placing motion detectors, anticipate trac patterns:Free roaming pets pose special problems for motion detectors. Your installer has NOTE:been trained to help you congure your installation to address your specic pet needs.
22 TouchScreen TCA 300 Getting Started Guide Issued Date: April18, 2016The National Fire Protection Association (NFPA) recommends the following for the number andplacement of smoke detectors.Place smoke alarms as follows:Camera views are accessible to TouchScreen users and family members who log into the SubscriberPortal. When placing cameras, consider whether what they are monitoring poses any privacy issues.In every bedroom, in hallways, and on every level of the premises, including the attic and basement.High on a wall or on a ceiling (because smoke rises).If a smoke detector is placed on a ceiling, position at least 4 inches (10.2 cm) from the wall.Be careful about placing smoke detectors within 20 feet of a cooking appliance.Smoke alarms are an important part of a home re escape plan.Smoke Detector Installation RecommendationsCamera Installation RecommendationsFor maintaining your smoke detector:Test alarms at least monthly by pushing the test button.Replace batteries in all smoke alarms at least once a year. If an alarm “chirps,” warning the battery is low, replace battery right away.Replace all smoke alarms when they are ten years old or sooner if they do not respond properly when tested.Maintain a 3 foot (about 1 meter) distance from air supply and return vents.DO NOT install smoke detectors in a garage or near furnaces.Install at least 6 m (20 ft) away from kitchens or other areas where combustion particles arepresent.Install smoke detectors at least 2.5 m (8 ft) away from bathrooms.DO NOT install in dirty, dusty, or insect infested areas.DO NOT install near areas fresh air inlets or returns or excessively drafty areas. Heating and air conditioning vents, fans, and fresh air intakes can drive smoke away from smoke detectors.Remember that dead air spaces may prevent smoke from reaching a smoke detector.Additionally we recommend:

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