Technicolor Delivery Technologies Belgium TG784 Wireless Residential VoIP Gateway User Manual TG782 SetupUserGuide en
Technicolor Delivery Technologies Belgium Wireless Residential VoIP Gateway TG782 SetupUserGuide en
Contents
- 1. USewr Manual Safety
- 2. User Manual TG782
User Manual TG782
Setup and User Guide
THOMSON TG782
Wireless VoIP Residential Gateway
THOMSON TG782
Setup and User Guide
Copyright
Copyright ©1999-2008 Thomson. All rights reserved.
Distribution and copying of this document, use and communication of its contents is not permitted without written authorization
from Thomson. The content of this document is furnished for informational use only, may be subject to change without notice,
and should not be construed as a commitment by Thomson. Thomson assumes no responsibility or liability for any errors or
inaccuracies that may appear in this document.
Thomson Telecom Belgium
Prins Boudewijnlaan, 47
B-2650 Edegem
Belgium
http://www.thomson-broadband.com
Trademarks
The following trademarks may be used in this document:
>DECT is a trademark of ETSI.
>Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc.
>Ethernet™ is a trademark of Xerox Corporation.
>Wi-Fi®, WMM® and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance®. "Wi-Fi CERTIFIED", "Wi-Fi ZONE",
"Wi-Fi Protected Access", "Wi-Fi Multimedia", "Wi-Fi Protected Setup", WPA", WPA2" and their respective logos are trade-
marks of the Wi-Fi Alliance®.
>UPnP™ is a certification mark of the UPnP™ Implementers Corporation.
>Microsoft®, MS-DOS®, Windows®, Windows NT® and Windows Vista® are either registered trademarks or trademarks
of Microsoft Corporation in the United States and/or other countries.
>Apple® and Mac OS® are registered trademarks of Apple Computer, Incorporated, registered in the United States and
other countries.
>UNIX® is a registered trademark of UNIX System Laboratories, Incorporated.
>Adobe®, the Adobe logo, Acrobat and Acrobat Reader are trademarks or registered trademarks of Adobe Systems, Incor-
porated, registered in the United States and/or other countries.
Other brands and product names may be trademarks or registered trademarks of their respective holders.
Document Information
Status: v1.0 (June 2008)
Reference: E-DOC-CTC-20080421-0002
Short Title: Setup and User Guide TG782 R8.1 (en)
E-DOC-CTC-20080421-0002 v1.0 i
Contents
About this Setup and User Guide ............................................. 1
1 Installation.................................................................................... 3
1.1 Preliminary Steps ............................................................................................ 4
1.2 Installing your Thomson Gateway .................................................................. 5
1.2.1 Guided Installation ................................................................................................................................. 6
1.2.2 Manual Installation................................................................................................................................. 8
2 Thomson Gateway Basics .......................................................... 9
2.1 Thomson Gateway LED Behaviour ................................................................ 10
2.1.1 Status LEDs ........................................................................................................................................... 11
2.1.2 WPS Button LED ................................................................................................................................... 13
2.1.3 Ethernet LEDs ....................................................................................................................................... 14
2.2 Thomson Gateway Web Interface ................................................................. 15
2.3 Backing Up/Restoring your Configuration .................................................... 18
3 Adding a New Computer to your Network............................. 19
3.1 Connecting a Computer Using the Ethernet Cable ....................................... 20
4 Wireless ...................................................................................... 21
4.1 Connecting Your Wireless Client via WPS .................................................... 22
4.2 Connecting Your Wireless Client without WPS ............................................ 24
4.3 Securing Your Wireless Connection.............................................................. 25
4.3.1 Configuring WPA-PSK Encryption ...................................................................................................... 26
4.3.2 Configuring WEP Encryption............................................................................................................... 27
5 Telephony................................................................................... 29
5.1 Connecting a Regular Phone to Your Thomson Gateway ............................. 30
5.2 Installing the DeXtenTion Dongle ................................................................. 31
5.3 Connecting a DECT Phone to Your Thomson Gateway ................................ 32
5.4 Configuring the Telephony Service............................................................... 33
5.5 Address Book ................................................................................................ 35
5.6 Telephony services........................................................................................ 36
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Contents
5.7 Viewing Telephony Statistics ....................................................................... 40
6 Getting the Most Out of Your Thomson Gateway................. 41
6.0.1 Using UPnP AV to Share Content with Media Devices ..................................................................... 42
6.1 Universal Plug and Play ................................................................................ 43
6.1.1 Accessing Your Thomson Gateway with UPnP ................................................................................. 44
6.1.2 Managing your Internet connection with UPnP................................................................................. 45
6.1.3 Configuring UPnP on the Thomson Gateway....................................................................................47
6.1.4 Installing UPnP on Windows XP ......................................................................................................... 48
6.2 Assigning a service (HTTP, FTP,...) to a computer ........................................ 50
6.3 Dynamic DNS ................................................................................................ 52
7 Internet Security ........................................................................ 53
7.1 Firewall.......................................................................................................... 54
7.2 Web Site Filtering.......................................................................................... 55
7.2.1 Adding Rules For The Address Based Filter....................................................................................... 56
8 Troubleshooting ........................................................................ 59
8.1 Setup wizard Troubleshooting ...................................................................... 60
8.2 General Thomson Gateway Troubleshooting ................................................ 61
8.2.1 Wired Connection Troubleshooting.................................................................................................... 62
8.2.2 Wireless Connection Troubleshooting ............................................................................................... 63
8.3 Voice over IP Troubleshooting...................................................................... 64
8.4 Reset to Factory Defaults ............................................................................. 65
E-DOC-CTC-20080421-0002 v1.0 1
About this Setup and User Guide
About this Setup and User Guide
Used Symbols
Terminology
Generally, the THOMSON TG782 will be referred to as Thomson Gateway in this Setup and User Guide.
Typographical Conventions
Following typographical convention is used throughout this manual:
Sample text indicates a hyperlink to a Web site.
Example: For more information, visit us at www.thomson-broadband.com.
Sample text indicates an internal cross-reference.
Example: If you want to know more about guide, see “1 Introduction” on page 7”.
Sample text indicates an important content-related word.
Example: To enter the network, you must authenticate yourself.
Sample text indicates a GUI element (commands on menus and buttons, dialog box elements, file
names, paths and folders).
Example: On the File menu, click Open to open a file.
Documentation and software updates
Thomson continuously develops new solutions, but is also committed to improving its existing products.
For more information on Thomson's latest technological innovations, documents and software releases, visit
us at http://www.thomson-broadband.com.
A note provides additional information about a topic.
A caution warns you about potential problems or specific precautions that need to be taken.
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About this Setup and User Guide
E-DOC-CTC-20080421-0002 v1.0 3
1 Installation
1 Installation
Introduction
In a few minutes you will be able to access the Internet using your Thomson Gateway.
This Setup and User Guide will show you how to set up your Thomson Gateway and how to connect your
computer(s) to the Internet.
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1 Installation
1.1 Preliminary Steps
DSL service
The DSL service must be up and running on your telephone line.
If both conventional telephone and DSL service are simultaneously available from the same copper pair, you
will need a central splitter or distributed filters for decoupling DSL and telephone signals.
Computer requirements
To connect a computer via Ethernet, make sure the computer is equipped with an Ethernet Network
Interface Card (NIC).
For wireless networking, you will need a WiFi-certified wireless client adapter for each computer you
want to connect wirelessly.
Internet connection details
You may need the following connection details from your Internet Service Provider (ISP):
Your ISP’s method for connecting to the Internet (for example PPPoE)
The VPI/VCI (for example 8/35)
Your user name and password to connect to the Internet for PPP connections
Your IP settings in case of static configurations
You may have received this information when you subscribed at your Internet Service Provider. You may be
prompted for this information at a given step in the installation procedure.
Voice over IP (VoIP) connection details
If you want to be able to make phone calls over the Internet, you will need following details for your VoIP
connection:
A user account at your VoIP Service Provider
The server settings of your VoIP Service
Public telephone lines carry voltages that can cause electric shock. Only try to set up splitter/
filters that have been designed to be installed by unqualified personnel. For further assistance,
contact your Internet Service Provider.
Optionally your ISP may indicate the Service Profile to use during Setup.
These settings may be provided by your Internet Service Provider.
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1 Installation
1.2 Installing your Thomson Gateway
Installation methods
There two ways to set up your Thomson Gateway:
Guided Installation
Manual Installation
Guided Installation
How it works
The Setup wizard included on the CD will guide you through all configuration aspects of your Thomson
Gateway. This is the recommended way to install your Thomson Gateway.
Requirements
Your computer must run one of the following operating systems:
Microsoft Windows Vista (SP1) or higher
Microsoft Windows Vista x64 (SP1) or higher
Microsoft Windows XP Service SP2 or higher
Microsoft Windows XP x64 SP 1 or higher
Microsoft Windows 2000 SP4
Mac OS X 10.4 (Tiger)
Mac OS X 10.5 (Leopard)
You must have administrative rights on your computer
Getting started
Proceed with“1.2.1 Guided Installation” on page 6.
Manual Installation
How it works
The Setup and User Guide will first help you to connect your computer to the Thomson Gateway. After this is
done, you can configure your Thomson Gateway using your web browser.
Requirements
Javascript must be enabled on your web browser.
Getting started
Proceed with“1.2.2 Manual Installation” on page 8.
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1 Installation
1.2.1 Guided Installation
Connecting devices: wait!
Do not plug in any cables or connect any devices until you are prompted to do so by the wizard.
In case of problems
If you encounter problems during this installation please refer to “8.1 Setup wizard Troubleshooting” on
page 60.
Starting the wizard
To start the wizard:
1Insert the Setup CD into your computer's CD- or DVD-ROM drive.
2If your computer runs:
Microsoft Windows: The CD should autostart.
Mac OS X: Double-click Menu in the window with the content of the CD.
3Select the language of your choice and click OK.
4The Setup wizard will now guide you through the installation.
5At the end of the installation, following screen appears:
6Select the Go to the Thomson Gateway Web Interface if you want to go to the Thomson Gateway Web
Interface after closing the wizard. On the Thomson Gateway Web Interface, you can further configure
your Thomson Gateway.
7Click Finish.
8The CD menu appears.
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1 Installation
CD menu
On the CD Menu, click:
Initial Setup to connect your computer to the Thomson Gateway and configure it.
Reconfigure my Thomson Gateway to reconfigure your Thomson Gateway.
Setup my computer to connect your computer to the Thomson Gateway network.
View Documentation to view the documentation that is available for your Thomson Gateway. This list
will be automatically updated if you are connected to the Internet.
Visit Thomson Broadband to visit the online support sections on www.thomson-broadband.com.
Actual available items may depend on the Setup CD delivered with your Thomson Gateway.
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1 Installation
1.2.2 Manual Installation
Procedure
Proceed as follows:
1Connect the cables
2Configure the Thomson Gateway
Connect the cables
Proceed as follows:
1Connect your computer to the Thomson Gateway as described in “3 Adding a New Computer to your
Network” on page 19.
2Connect the Thomson Gateway to the DSL line.
3Connect the power supply.
4Turn on the Thomson Gateway.
Configure the Thomson Gateway
1Open your web browser.
2The Thomson Gateway informs you that you have not yet configured your Thomson Gateway.
If this window does not appear browse to http://dsldevice.lan or to the IP address of your Thomson
Gateway (by default: 192.168.1.254) and click Thomson Gateway on the menu on the left-hand side.
3Click Setup my Thomson Gateway.
4The Easy Setup wizard appears. This wizard will guide you through the configuration of your Thomson
Gateway. Click Next and follow the instructions.
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2 Thomson Gateway Basics
2.1.1 Status LEDs
Introduction
On the front panel of your Thomson Gateway, you can find a number of status LEDs, indicating the state of
the device during normal operation.
Power LED
Ethernet LED
Wireless LED
Colour State Description
Green Solid on Power on, normal operation
Red Solid on Power on, self-test failed, indicating device malfunction
Amber Blinking Bootloader active (during upgrade)
Off Power off
Colour State Description
Green Blinking Ethernet activity
Solid on Ethernet connection, no activity
Off No Ethernet connection
Colour State Description
Green Blinking Wireless activity, WPA(2) encryption
Solid on No wireless activity, WPA(2) encryption
Amber Blinking Wireless activity, WEP encryption
Solid on No wireless activity, WEP encryption
Red Blinking Wireless activity, no security
Solid on No wireless activity, no security
Red/green Toggling Wireless client registration phase
Off WLAN disabled
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2 Thomson Gateway Basics
Broadband LED
Internet LED
Phone LED
Colour State Description
Green Blinking Pending DSL line synchronisation
Solid on DSL line synchronised
Off No DSL line
Colour State Description
Green Blinking Internet activity
Solid on Internet connectivity, no activity
Red Solid on Internet connection setup failed
Off No Internet connection
Colour State Description
Green Solid on VoIP service up
Blinking VoIP activity
Off VoIP service down
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2 Thomson Gateway Basics
2.1.2 WPS Button LED
Introduction
The WPS button allows you to add new wireless clients to your network.
For more information, see Connecting Your Wireless Client via WPS.
WPS LED
Colour State Description
Green Solid On Client successfully registered via WPS
Amber Blinking WPS registration ongoing
Red Blinking Error occurred
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2 Thomson Gateway Basics
2.1.3 Ethernet LEDs
Ethernet LED
A LED may be provided per Ethernet port to indicate link integrity (or activity).
LED Status Description
Off No connection on this port
Solid on Ethernet link up
Blinking Data is flowing from/to this port
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2 Thomson Gateway Basics
2.2 Thomson Gateway Web Interface
Introduction
The Thomson Gateway Web Interface allows you to configure your Thomson Gateway using your web
browser.
Requirements
Javascript must be enabled on your browser. For more information, consult the help of your Internet
browser.
Accessing the Thomson Gateway Web Interface
Proceed as follows:
1Open your web browser.
2Browse to http://dsldevice.lan or to the IP address of your Thomson Gateway (by default: 192.168.1.254).
3If you have protected your Thomson Gateway with a user name and password, the Thomson Gateway
will prompt you to enter these. Enter your user name and password and click OK.
4The Thomson Gateway Web Interface appears.
If your computer runs Windows Vista or Windows XP, you can also access the Thomson Gateway Web
Interface using the Internet Gateway Device icon. For more information, see “6.1 Universal Plug and Play” on
page 43.
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2 Thomson Gateway Basics
Components
All the pages contain following components:
Menu
The menu is located on the left side of the page and consists of the following menu items:
Thomson Gateway:
Provides basic information on the Thomson Gateway.
Broadband Connection:
Allows you to view/configure your broadband connections.
Toolbox:
Allows you to assign games or applications to a device and secure your Internet connection.
Home Network:
Allows you to manage your local network.
Language Bar
The language bar is located in the top banner and allows you to change the language of the Thomson
Gateway Web interface.
Label Description
1Menu
2Language Bar
3Navigation Bar
4Notification Area
5Content pane
6Tasks
2
1
3
4
5
6
The language bar will only be shown if more than one language is available.
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2 Thomson Gateway Basics
Navigation Bar
The navigation bar is located at the top of the page and allows you to:
View the current user name.
Click this name to change your password or switch to another user.
View the current position in the Thomson Gateway Web interface.
Select change the display level of the page (for example: Overview, Details or Configure)
Get context-related Help information.
Notification Area
The notification area is located under the Navigation Bar and is used to display:
Error messages, indicated by a red traffic light.
Warnings, indicated by an orange traffic light.
Information, indicated by a green traffic light.
Content pane
The content pane is located at the centre of the page and displays the information and configurable items of
the selected topic.
Tasks
To allow a quick configuration of your Thomson Gateway, some pages may offer you a number of related
tasks in the Pick a task list. These tasks will guide you to the page where you can perform the selected task.
If none of these events occur, the notification area will not be shown.
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2 Thomson Gateway Basics
2.3 Backing Up/Restoring your Configuration
Introduction
Once you have configured your Thomson Gateway to your needs, it may be a good idea to backup your
configuration for later use. This way you can always return to your working configuration in case of
problems.
Backing up your configuration
Proceed as follows:
1Browse to the Thomson Gateway Web Interface.
2On the Thomson Gateway menu, click Configuration.
3In the Pick a task list, click Save or Restore Configuration.
4Under Backup current configuration, click Backup Configuration Now.
5The Thomson Gateway prompts you to save your file.
6Save your file to a location of your choice.
Restoring your configuration
Proceed as follows:
1Browse to the Thomson Gateway Web Interface.
2On the Thomson Gateway menu, click Configuration.
3In the Pick a task list, click Save or Restore Configuration.
4Under Restore saved configuration, click Browse.
5Open your backup file.
6The Thomson Gateway restores your configuration.
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3 Adding a New Computer to your Network
3 Adding a New Computer to your Network
Guided Installation
If you configured your Thomson Gateway using the Guided Installation, use the same procedure on the
computer that you want to add.
At a specific point in the installation, the Setup wizard will inform you that the Thomson Gateway has already
been configured:
Select No and click Next to continue.
Manual Installation
If you want to connect your computer to the Thomson Gateway using:
A Wireless connection, continue with “4 Wireless” on page 21.
The Ethernet cable, continue with “3.1 Connecting a Computer Using the Ethernet Cable” on page 20.
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3 Adding a New Computer to your Network
3.1 Connecting a Computer Using the Ethernet Cable
Requirements
Your computer must have a free Ethernet port.
Your computer must be configured to obtain an IP address automatically. This is the default setting.
Ethernet cable
In your package, you will find a cable with yellow connectors. This is the Ethernet cable.
Procedure
Proceed as follows:
1Connect one end of the Ethernet cable to (one of the) yellow Ethernet port(s) of your Thomson Gateway:
2Connect the other end of the Ethernet cable to your computer.
3Your computer is now connected to your network. No additional configuration is needed.
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4 Wireless
4 Wireless
Introduction
With the built-in wireless access point you are no longer bound by cables to connect to the Internet.
What you need to set up a wireless network
To set up a wireless network, you need following components
A Wireless Access Point
A Wireless client
Wireless Access Point
You can consider the wireless access point as the heart of your wireless network. The wireless access point:
Connects the different wireless devices with each other.
Secures the data sent over wireless connection.
The Thomson Gateway comes with an integrated wireless access point. The only thing you need is a wireless
client.
Wireless client
The wireless client allows you to connect a device, typically a computer, to a wireless access point. Both built-
in and external (for example via USB) are available.
Check the documentation of your computer if you are not sure if your computer is equipped with a wireless
client
Configuring your wireless clients
Before you can start surfing the internet with a wireless connection, you must first connect your wireless
client to your wireless access point: the Thomson Gateway.
For more information, see “4.1 Connecting Your Wireless Client via WPS” on page 22 and “4.2 Connecting
Your Wireless Client without WPS” on page 24.
Secure your wireless connection!
Because you no longer need a physical connection, everyone who is within the range of your Thomson
Gateway can access your network. This means that your neighbour can easily use your connection without
you knowing it or that hackers can use your connection to hack into other computers.
You can easily prevent this by securing your wireless connection. For more information, see “4.3 Securing
Your Wireless Connection” on page 25.
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4 Wireless
4.1 Connecting Your Wireless Client via WPS
WPS
Wi-Fi Protected Setup (WPS) allows you to add new wireless clients to your network in a swift and easy way,
without the need to enter all of your wireless settings (SSID, encryption,...).
Requirements
Your wireless client must supports WPS. Check the documentation of your wireless client for this.
Your Thomson Gateway must use WPA-PSK encryption (default encryption) or no encryption. WPS with
WEP encryption is not possible.
Procedure
Proceed as follows:
1Shortly press the WPS button on the Thomson Gateway:
2The WPS button LED starts blinking orange. This indicates that the Thomson Gateway is now searching
for wireless clients that are in registration mode. You now have two minutes to start WPS on your
wireless client.
3Start WPS on your wireless client.
The WPS button LED is solid green
This indicates that you have successfully registered your wireless client. You are now connected to the
Thomson Gateway network.
The WPS button LED is blinking red
This indicates that the Thomson Gateway could not find your wireless client.
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4 Wireless
Make sure that the WLAN LED is blinking amber when you start WPS on your wireless client. If you still have
trouble connecting to the Thomson Gateway, try connecting your wireless client without WPS. For more
information, see “4.2 Connecting Your Wireless Client without WPS” on page 24.
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4 Wireless
4.2 Connecting Your Wireless Client without WPS
Before you start
Before you can connect a computer to your wireless network you need to know which Network Name (SSID)
and encryption your Thomson Gateway is using.
Where can I find the SSID?
If you did not change the SSID manually, your Thomson Gateway uses the SSID that is printed on the bottom
panel label of your Thomson Gateway.
Where can I find the encryption?
You have not yet configured your Thomson Gateway
In this case, no encryption is used.
You have already configured your Thomson Gateway using the Guided Installation
If you choose to use the wireless settings proposed by the Setup wizard, you can find the encryption keys on
the label on the bottom of your Thomson Gateway.
Forgot your wireless settings?
If you have changed the wireless settings manually and you can’t remember your settings, try one of the
following:
If one of your computers is already connected to your network:
1Browse to the Thomson Gateway Web Interface on a computer that is already connected to your network.
2On the Home Network menu, click Wireless.
3In the upper-right corner, click Details.
4The wireless Access Point page appears. Under:
Configuration, you can find the network name (SSID).
Security, you can find the encryption.
If none of your computers is connected to your network, connect a computer using a wired connection and
follow the procedure above to find out what your wireless settings are.
Another option is to reset your Thomson Gateway and reconfigure it all over again. For more information,
see “8.4 Reset to Factory Defaults” on page 65.
Procedure
Configure your computer with the same wireless settings as your Thomson Gateway. For more information,
consult the help of your wireless client.
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4 Wireless
4.3 Securing Your Wireless Connection
Introduction
By using encryption, communication between the wireless clients and your Thomson Gateway is protected
by a passphrase. Only clients which use the correct network name (SSID) and passphrase can connect to your
network.
Encryption methods
During the years a number of encryption types have been developed. The list below gives you an overview of
the supported encryption types ordered by security level, you will find the highest level of security at the top
of the list:
WPA-PSK Encryption:
The wireless data is being encrypted with a user-defined key. Wireless clients must be configured with
this key before they can connect to the Thomson Gateway.
WEP Encryption:
The first encryption type used for wireless connections. Like WPA-PSK it uses a user-defined key, but WEP
has been proven to have some security issues. We strongly recommend you to use WPA-PSK instead.
Which encryption method should I use?
We strongly recommend you to use the highest level of encryption that is supported by all your wireless
clients.
Configuring the wireless encryption
Proceed as follows:
1Open the Thomson Gateway Web Interface.
2On the left menu, click Home Network.
3Under Wireless, click your access point.
4The Wireless Access Point page appears.
5In the Navigation Bar, click Configure.
6Under Security, you can change the Encryption. If you want to use:
WPA-PSK Encryption, continue with “4.3.1 Configuring WPA-PSK Encryption” on page 26.
WEP Encryption, continue with “4.3.2 Configuring WEP Encryption” on page 27.
Your access point will be listed in the following format: “WLAN:<Network Name> (<Actual
Speed>)”. For example, WLAN: Thomson83C7C7 (54Mbps).
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4 Wireless
4.3.1 Configuring WPA-PSK Encryption
Procedure
Continuing from “ Configuring the wireless encryption”:
1Select Use WPA-PSK Encryption.
2In the WPA-PSK Encryption Key box, type a pass phrase (also known as Pre-shared key) of your choice.
The pass phrase must consist of 8 to 63 alphanumeric characters or 64 hexadecimal characters
(characters from 0 to 9 and from A to F).
3In the WPA-PSK Version list, click the WPA-version of your choice. Following options are available:
WPA2:
WPA2 is the most secure version, but not all wireless clients already support it. Before you select this
version, make sure all of your wireless clients support it.
WPA+WPA2:
If not all of your wireless clients support WPA2 or you are not sure if they support WPA2, we
recommend you to choose WPA+WPA2. Wireless clients that support WPA2 will use WPA2, the
others will use WPA.
WPA:
If none of your wireless clients support WPA2 choose this option.
4Click Apply.
5Configure your wireless client(s) with the same settings.
To use WPA2 on Windows XP SP2 you first have to install Wi-Fi Protected Access 2 (WPA2)/
Wireless Provisioning Services Information Element (WPS IE) update. You can find this update
on http://support.microsoft.com/kb/917021.
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4 Wireless
4.3.2 Configuring WEP Encryption
Procedure
Continuing from “ Configuring the wireless encryption”:
1Select Use WEP Encryption
2In the WEP Key Length list, click the desired key length (a higher key length offers higher security).
3In the Encryption key box, type a Network key of your choice. If you are using:
A 64-bit key:
Type 10 hexadecimal characters (characters from 0 to 9 and from A to F) or 5 alphanumeric
characters.
A 128-bit key:
Type 26 hexadecimal characters (characters from 0 to 9 and from A to F) or 13 alphanumeric
characters.
4Click Apply.
5Configure your wireless client(s) with the same settings.
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4 Wireless
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5 Telephony
5 Telephony
Introduction
With your Thomson Gateway you can make Internet and regular telephone calls using traditional analogue
phones.
Emergency calls
If the device is not powered, the Thomson Gateway will automatically select the analogue signal (if
connected). This way you are still able to make emergency calls.
In this chapter
This chapter covers following topics:
Topic Page
Connecting a Regular Phone to Your Thomson Gateway 30
Installing the DeXtenTion Dongle 31
Address Book 35
Telephony services 36
Viewing Telephony Statistics 40
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5 Telephony
5.1 Connecting a Regular Phone to Your Thomson Gateway
Procedure
Use a phone cable with RJ-11 connectors to:
1Wire the green Thomson Gateway Phone port(s) to your phone(s) or fax.
2If your Thomson Gateway has a black port labelled PSTN, you must connect this port to the telephone
output of your DSL filter or splitter to allow analogue phone calls with the same telephone set that you
use for VoIP calls.
If this is not the case, no additional connections are needed.
3If you configured your Thomson Gateway using the Guided Installation, the telephony service will
already be configured by the Setup wizard. Your phone is now ready for use.
If you choose to configure your Thomson Gateway manually or you still need to configure the telephony
service, continue with “5.4 Configuring the Telephony Service” on page 33.
This is only required if you still want to make phone calls using the analogue telephone line.
Be aware that, if the PSTN port (if provided) is not wired to your telephone wall outlet,
distributed filter or splitter, emergency calls are not always possible!
As distributed filters are country-specific, you cannot use the device everywhere.
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5 Telephony
5.2 Installing the DeXtenTion Dongle
Introduction
If your package contains a DeXtenTion dongle, you can use your Thomson Gateway both as an Internet
Gateway and a DECT base station simply by plugging this device into your Thomson Gateway.
Procedure
Proceed as follows:
1Connect the flexicable to the DeXtenTion dongle:
2Plug the DeXtenTion Dongle in the USB master port.
3On of the red LEDs on the DeXtenTion Dongle start blinking. As long as this LED is blinking you will be
able to register your DECT phone.
4Register your DECT phone You can now connect your DECT phone(s) to the Thomson Gateway base
station. For more information, see “5.3 Connecting a DECT Phone to Your Thomson Gateway”.
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5.3 Connecting a DECT Phone to Your Thomson Gateway
Introduction
The Thomson Gateway is equipped with a DECT base station allowing you to connect up to five DECT
phones. Before you can start using your DECT phone, you first have to register it to your Thomson Gateway.
Once registered you will be able to make phone calls over the traditional (PSTN) phone network (if enabled
by your telephone operator) or using VoIP (if configured).
Install your DECT Dongle first
Before you can use the Thomson Gateway as a DECT base station, you must first install the DECT dongle.
For more information, see “5.2 Installing the DeXtenTion Dongle” on page 31.
Registering your DECT phone
If you are using a Thomson DECT phone proceed as follows. In the other case, consult your DECT phone user
documentation to register your DECT phone.
1(Re)plug your DeXtenTion dongle in the USB master port of your Thomson Gateway.
For more information, see “5.2 Installing the DeXtenTion Dongle” on page 31.
2One of the LEDs on your DeXtenTion dongle starts blinking. This indicates that you can now register your
DECT phone. If the LED stops blinking before you were able to register, replug the DeXtenTion dongle.
3On the Thomson DECT phone:
1Select Menu.
2Navigate to Settings and press OK.
3Select Registration and press OK.
4Select Register Handset and press OK.
5Select in the base list the base to store this registration in and press OK.
6You are prompted to enter the system PIN code of the Thomson Gateway. Enter “0000“(default
value) and press OK. Your Thomson DECT phone is now searching your Thomson Gateway base
station.
7When the registration was successful, the message “Registered to base x” appears on the screen of
your Thomson DECT phone.
It is possible to register your Thomson DECT phone to up to five different base stations. If a
base in the list is marked with a green dot it is already used to store a specific registration with
a base station. If not marked it is empty and can be used for a registration with a new base
station.
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5.4 Configuring the Telephony Service
Introduction
If you configured your Thomson Gateway using the Guided Installation, the telephony service will already be
configured by the Setup wizard.
If you choose to configure your Thomson Gateway manually or you still need to configure the telephony
service, you can follow the procedure below.
Procedure
Proceed as follows:
1Enable the Telephony Service
2Assign Phone Numbers
3Configure the Telephony Service
Enable the Telephony Service
To enable the telephony service:
1Browse to the Thomson Gateway Web Interface.
2On the Toolbox menu, click Telephony.
3In the Navigation Bar, click Configure.
4Select Service Enabled.
5Click Apply.
Assign Phone Numbers
To configure your Internet SIP telephone numbers:
1Browse to the Thomson Gateway Web Interface.
2On the Toolbox menu, click Telephony.
3In the Navigation Bar, click Configure. Assign phone numbers to the ports. If you want to use the same
number for all ports, select Port ‘All’.
4Click Apply.
Configure the Telephony Service
Proceed as follows to configure the telephony service:
1Browse to the Thomson Gateway Web Interface.
2On the Toolbox menu, click Telephony.
3In the Navigation Bar, click Expert configure.
Your Internet connection must be up and running before you can configure Internet telephony.
The phone numbers are provided by your provider.
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5 Telephony
4Enter the IP address and the port number of the registrar, and the proxy, as provided by your ISP:
5Click Apply.
Verifying Telephone Connectivity
Proceed as follows to verify the voice connection:
1Make sure the Thomson Gateway is turned on and ready for service.
2Check whether your phone is properly attached to the Thomson Gateway.
3Make sure the Internet telephony service is enabled and configured.
4The Phone LED must be solid green.
5Pick up your phone, wait for the dialling tone, and dial the number. If you dial a ‘#’ after the phone
number, the phone number will be called over the regular telephone network.
Multiple Identities
You can assign up to three Internet telephone numbers or URIs to one or both phone ports, or you can assign
a common number to both phone ports.
Using Multiple Identities
Proceed as follows:
1Browse to the Thomson Gateway web pages.
2On the Toolbox menu, click Telephony.
3In the Navigation Bar, click Configure.
4In the Pick a task list, click Use multiple identities.
5Click Add.
6Enter another URI, your user name and password.
7Choose the phone port for which you want to use this telephone number.
8Click Apply.
The phone(s) attached to the Thomson Gateway can receive incoming VoIP calls, as long as your
Thomson Gateway is turned on and the Phone LED is lit.
For calls over the analogue phone line, your phones are line-powered by the telephone company
and can therefore always be reached, even if the Thomson Gateway is turned off.
The phone numbers are provided by your provider.
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5 Telephony
5.5 Address Book
Introduction
The Thomson Gateway allows you to store the contact details of your contacts on the Thomson Gateway
Web Interface. On this page, you can make a call or send a message simply by clicking on a link.
Accessing the Address Book page?
Proceed as follows:
1Browse to the Thomson Gateway Web Interface.
2On the Toolbox menu, click Address Book.
3The Address Book page appears.
Managing contacts
To:
Add a contact, click Add.
Edit a contact, click Edit.
Delete a contact, click Delete.
All information provided per contact is optional except for the Last and First Name, and can be updated or
completed at any time.
Using the Address book
The contact details of a contact in your Address book allow you to directly make a call or send a message
from out the Thomson Gateway web interface.
Per contact you can click (if available):
Business: to make a call to the contact’s business telephone number
Home: to make a call to the contacts home telephone number
Mobile: to make a call to the contact’s mobile telephone number
Other or SIP uri: to make a call to the contact’s VoIP telephone number
E-mail: for sending an E-mail message to the contact with your e-mail client.
The Address book resides on the Thomson Gateway, so everyone with access to the Thomson
Gateway web interface can view and use the Address book.
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5 Telephony
5.6 Telephony services
Introduction
Telephony services or supplementary services add extra functionality to your phone. Which supplementary
services that are available is determined by your service provider.
The following list gives an overview of the services that may be available:
3pty: three party call
Callreturn: to call back the last missed call
Ccbs: call completion on busy subscriber (automatic callback)
Cfbs: call forwarding on busy subscriber
Cfnr: call forwarding on no reply
Cfu: call forwarding unconditional
Clip: calling line identification presentation
Clir: calling line identification restriction
Clironcall: clir for only one call
ForcedFXO: switch to FXO (PSTN)
Hold: put an active call on hold
Mwi: message waiting indication
Transfer: call transfer between local ports
Waiting: incoming call while active call indication
Waitingoncall: call waiting active for only one call.
Checking which services that you can use?
To check which services you can use:
1Browse to the Thomson Gateway Web Interface.
2On the Toolbox menu, click Telephony.
3In the Navigation Bar, click Configure.
4In the Pick a task list, click View Telephony Services.
5Under Telephony Services, you can see the services that are supported by your provider.
Activating services
You can activate/deactivate supplementary services in two ways:
Via activation/deactivation codes, also referred to as service code commands.
Via the Telephony Configure page.
The activation/deactivation codes for a specific supplementary service is displayed in the overview.
For example, to activate Call Hold dial *94; to deactivate the service dial #94.
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5 Telephony
Activating services on the web pages
To activate/deactivate supplementary services via the web page:
1Browse to the Thomson Gateway Web Interface.
2On the Toolbox menu, click Telephony.
3In the Navigation Bar, click Configure.
4In the Pick a task list, click View Telephony Services.
5In the Navigation Bar, click Configure.
6To activate/ deactivate supplementary services select/clear the check box of the supplementary service.
7Click Apply.
Call Forwarding
Call Forwarding informs you about the call forwarding parameters:
CFNR-timer or Call Forwarding on No Reply timer is the time expressed in seconds after which an
incoming call is forwarded when not answered.
CFNR-destination or Call Forwarding on No Reply destination is the telephone number to which a call is
forwarded when the CFNR-timer expires.
CFU-destination or Call Forwarding Unconditional is the telephone number to which an incoming call is
always forwarded.
CFBS-destination or Call Forwarding on Busy Subscriber is the telephone number to which an incoming
call is forwarded when your telephone is busy.
Using switching order commands
In order to use switching order commands (R or hook flash followed by a digit), certain supplementary
services have to be activated.
The following list gives an overview of the supplementary services that have to be activated in order to use
switching order commands (SOC):
Activate Hold when you want to
Action Press Illustration
To put an active call on hold and enable a
call set up (the dial tone is generated)
R, 2
To terminate the call on hold R, 0
To terminate an active call and switch to
the call on hold
R, 1
CB
A
on hold
dial tone
CB
A
active
A presses
R2
CB
A
active
CB
A
active on hold
A presses
R0
CB
A
active
CB
A
active on hold
A presses
R1
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5 Telephony
Activate Waiting when you want to:
To retrieve the call on hold (when there is
no active call)
R, 1
To terminate an active call and enables a
call set up (the dial tone is generated)
R, 9
Action Press Illustration
To terminate an active call and switch to an
incoming call
R, 1
To reject an incoming call R, 0
To switch between an active call and a call
on hold
R, 2
To switch between an active call and an
incoming call
R, 2
Action Press Illustration
CB
A
active
CB
A
on hold
A presses
R1
CB
A
dial tone
on hold
CB
A
active on hold
A presses
R9
CB
A
active
CB
A
active incoming
A presses
R1
CB
A
active
CB
A
active incoming
A presses
R0
CB
A
on hold active
CB
A
active on hold
A presses
R2
CB
A
on hold active
CB
A
active incoming
A presses
R2
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5 Telephony
Activate 3 PTY when you want to:
Activate Transfer when you want to:
Activate CCBS when you want to set up a call to a busy subscriber (Press R, 5).
Action Press Illustration
To establish a conference call (or 3 party
connection)
R, 3
During 3 pty: put B and C on hold R, 2
During 3 pty: retrieve B and C R, 3
Action Press Illustration
Transfer a call R, 4
CB
A
active active
CB
A
on hold active
A presses
R3
CB
A
on hold on hold
CB
A
active active
A presses
R2
CB
A
active active
CB
A
on hold on hold
A presses
R3
CB
A
active
CB
A
on hold active
A presses
R4
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5 Telephony
5.7 Viewing Telephony Statistics
Introduction
The Telephony Statistics page on the Thomson Gateway Web Interface lists:
Successful incoming calls.
Missed incoming calls.
Successful outgoing calls.
Failed outgoing calls.
Accessing the Telephony Statistics page
Proceed as follows:
1Browse to the Thomson Gateway Web Interface.
2On the Toolbox menu, click Telephony.
3The Address Book page appears.
Call Statistics
The Call Statistics page shows you the number of:
Successful incoming calls.
Missed incoming calls.
Successful outgoing calls.
Failed outgoing calls.
for each phone separately and combined.
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6 Getting the Most Out of Your Thomson Gateway
6 Getting the Most Out of Your Thomson Gateway
In this chapter
In this chapter we will take a closer look at following features:
Feature availability
Depending on the configuration offered by your Internet Service Provider (ISP), some features may not be
available on your Thomson Gateway. For more information, contact your ISP.
Topic Page
Universal Plug and Play 43
Assigning a service (HTTP, FTP,...) to a computer 50
Dynamic DNS 52
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6 Getting the Most Out of Your Thomson Gateway
6.0.1 Using UPnP AV to Share Content with Media Devices
Introduction
If you want to share your media files with media devices like IP Set-Top Boxes, you have to configure the
Thomson UPnP AV Server.
Thomson UPnP AV Server
The Thomson UPnP AV Server is a server that shares media files with devices that are connected to the same
network. These media files are stored on a USB storage device connected to the Thomson Gateway.
Procedure
Proceed as follows:
1Enable UPnP AV on the Thomson Gateway.
2Select your USB storage device as managed partition.
Enable UPnP AV on the Thomson Gateway
Proceed as follows:
1Browse to the Thomson Gateway Web Interface.
2On the Too ls menu, click Content Sharing.
3In the Navigation Bar, click Configure.
4Under UPnP AV Media Server, click Server Enabled.
Select your USB storage device as managed partition
Proceed as follows:
1Under List of connected disks, click the radio button next to the partition of which you want to share the
media files.
2Click Apply.
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6 Getting the Most Out of Your Thomson Gateway
6.1 Universal Plug and Play
Introduction
UPnP is designed to automate the installation and configuration of a (small) network as much as possible.
This means that UPnP-capable devices can join and leave a network without any effort of a network
administrator.
Supported Operating Systems
Following operating systems support UPnP:
Windows Vista
Windows XP
UPnP and the Thomson Gateway
With UPnP you can:
Access the Thomson Gateway Web Interface without having to open the Thomson Gateway Web
Interface. For more information, see Accessing Your Thomson Gateway with UPnP.
Connect/disconnect without having to open the Thomson Gateway Web Interface.
For more information, see Managing your Internet connection with UPnP.
Automatic port configuration for UPnP-enabled games and applications. You do not have to create port to
run services on a computer. If the application is UPnP-enabled, UPnP will create these entries
automatically. For more information, see Assigning a service (HTTP, FTP,...) to a computer.
If your computer is running Windows XP, you first have to install the UPnP component. For more
information, see “6.1.4 Installing UPnP on Windows XP” on page 48.
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6 Getting the Most Out of Your Thomson Gateway
6.1.1 Accessing Your Thomson Gateway with UPnP
Windows Vista
If you computer runs Windows Vista:
1On the Windows Start menu, click Network.
2The Network window appears:
3Right-click your Thomson Gateway (displayed as THOMSON TGXXX) and click View device web page.
4The Thomson Gateway Web Interface appears.
Windows XP
If you computer runs Windows XP:
1Go to My Network Places.
2The My Network Places window appears:
3Double-click your Thomson Gateway (displayed as THOMSON TGXXX).
4The Thomson Gateway Web Interface appears.
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6 Getting the Most Out of Your Thomson Gateway
6.1.2 Managing your Internet connection with UPnP
Windows Vista
If you computer runs Windows Vista:
1On the Windows Start menu, click Network.
2The Network window appears:
3Right-click your Thomson Gateway (displayed as THOMSON TGXXX).
4If you are currently:
Connected to the Internet, click Disable to disconnect from the Internet.
Not connected to the Internet, click Enable to connect to the Internet.
Windows XP
Proceed as follows:
1On the Windows Start menu, click (Settings >) Control Panel.
2The Control Panel window appears.
Click (Network and Internet Connections) > Internet Connections.
3The Network Connections window appears;
4If you right-click the Internet Connection icon, you can connect/disconnect your connection to the
Internet.
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6 Getting the Most Out of Your Thomson Gateway
6.1.3 Configuring UPnP on the Thomson Gateway
Introduction
On the Thomson Gateway Web Interface you can:
Enable/Disable UPnP
Extended Security
Enable/Disable UPnP
Proceed as follows:
1Browse to the Thomson Gateway Web Interface.
2On the Toolbox menu, click Game & Application Sharing.
3Under Universal Plug and Play:
Select the Use UPnP check box, to enable UPnP.
Clear the Use UPnP check box, to disable UPnP.
4Click Apply.
Extended Security
If Extended Security is enabled only limited UPnP operation between the host and the Thomson Gateway is
allowed:
A local host is not allowed to connect/disconnect the Thomson Gateway Internet connection. You can
then only connect/disconnect the Internet connection via the Thomson Gateway Web Interface
Address translation mappings can only be added or changed via UPnP for the host on which the UPnP
application is running.
Enabling Extended Security
Proceed as follows:
1Browse to the Thomson Gateway Web Interface.
2On the Toolbox menu, click Game & Application Sharing.
3Under Universal Plug and Play, select Use Extended Security.
4Click Apply.
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6 Getting the Most Out of Your Thomson Gateway
6.1.4 Installing UPnP on Windows XP
Adding UPnP
If you are running Microsoft Windows XP, it is recommended to add the UPnP component to your system.
Proceed as follows:
1In the Start menu, click (Settings >) Control Panel.
2The Control Panel window appears.
Click Add or Remove Programs.
3The Add or Remove Programs window appears.
Click Add/Remove Windows Components.
4The Windows Components Wizard appears:
In the Components list, select Networking Services and click Details
5The Networking Services window appears:
Select Universal Plug and Play or UPnP User Interface and click OK.
6Click Next to start the installation and follow the instructions in the Windows Components Wizard.
7At the end of the procedure the Wizard informs you that the installation was successful. Click Finish to
quit.
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6 Getting the Most Out of Your Thomson Gateway
Adding IGD Discovery and Control
Your Windows XP system is able to discover and control Internet Gateway Devices (IGD), like the Thomson
Gateway on your local network. Therefore, it is recommended to add the IGD Discovery and Control client to
your system.
Proceed as follows:
1On the Windows taskbar, click Start.
2Select (Settings >) Control Panel > Add or Remove Programs.
3In the Add or Remove Programs window, click Add/Remove Windows Components.
4The Windows Components Wizard appears:
Select Networking Services in the Components list and click Details.
5The Networking Services window appears:
Select Internet Gateway Device Discovery and Control Client and click OK.
6Click Next to start the installation and follow the instructions in the Windows Components Wizard.
7At the end of the procedure, the Wizard informs you that the installation was successful. Click Finish to
quit.
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6 Getting the Most Out of Your Thomson Gateway
6.2 Assigning a service (HTTP, FTP,...) to a computer
Introduction
The Thomson Gateway allows you to use one internet connection for multiple computers. This means that all
your computers share one public IP address, as if only one computer is connected to the outside world.
Problem
When the Thomson Gateway receives an incoming message, the Thomson Gateway has to decide to which
computer he will have to send this message.
If the incoming message is a response to an outgoing message originating from one of your computers, the
Thomson Gateway sends the incoming message to this computer.
If your are running a server or an application that acts as a server (for example a HTTP server, internet game),
the initial message will come from the internet and the Thomson Gateway has to decide to which computer
he should forward the incoming message.
Solution
To avoid this problem you can:
Enable UPnP.
Assign a game or application to a local networking device.
Internet
Internet
?
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6 Getting the Most Out of Your Thomson Gateway
UPnP
UPnP is a technology that enables seamless operation of a wide range of games and messaging applications.
Your computer will use UPnP to communicate to the Thomson Gateway which services are running on the
computer.
For more information on UPnP, see “6.1 Universal Plug and Play” on page 43.
Assign a game or application to a local networking device
If you assign a game or application to a local networking device, you will basically tell the Thomson Gateway
that if it receives requests for a specific game or application, it has to forward these messages to a specific
computer.
Proceed as follows to do so:
1Browse to the Thomson Gateway Web Interface.
2On the Toolbox menu, click Game & Application Sharing.
3In the Pick a task list, click Assign a game or application to a local network device.
4In the Game or application list, click the service you want to run on the computer. For example, HTTP
Server (World Wide Web).
5In the Device, list select the computer to which you want to assign the service. Your computer will be
listed with it’s computer name.
6All incoming request for the selected service will now be directed to the selected device. The Thomson
Gateway will also configure the its firewall to allow this service.
If the service is not available in the list, click Create a new game or application in the Pick a task
list. For more information, click Help on the Thomson Gateway Web Interface.
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6 Getting the Most Out of Your Thomson Gateway
6.3 Dynamic DNS
Introduction
The Dynamic DNS service allows you to assign a dynamic DNS host name (for example john.dyndns.org) to
a broadband connection even if it is using a dynamic IP address. As soon as the device gets a new IP address,
the dynamic DNS server updates its entry to the new IP address.
What you need
Before you can configure Dynamic DNS, you first have to create an account at a Dynamic DNS service
provider. For example:
www.dyndns.org
www.no-ip.com
www.dtdns.com
Procedure
Proceed as follows:
1Browse to the Thomson Gateway Web Interface.
2On the Toolbox menu, click Dynamic DNS.
3On the Navigation Bar, click Configure.
4Select the Enabled check box.
5If necessary, select the broadband connection to which you want to assign the Dynamic DNS host name
in the Interface list.
6Type the user name and password of your Dynamic DNS service account in the corresponding fields.
7In the Service list, click the name of your Dynamic DNS service provider.
8In the Host box, type the host name that you got from the Dynamic DNS service provider (for example
mywebpage.dyndns.org).
9Click Apply.
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7 Internet Security
7.1 Firewall
Changing the security level
Proceed as follows:
1Browse to the Thomson Gateway Web Interface.
2On the Toolbox menu, click Firewall.
3The Firewall page appears. In the upper-right corner, click Configure.
4A list with security settings with a brief description is displayed.
5Select the security level of your choice and click Apply.
Creating a new security level
If you do not find a security level up to your need, you are able to create a new security level.
Proceed as follows:
1In the Toolbox menu, click Firewall.
2In the upper right corner, click Configure.
3In the Pick a task list, click Create a new Security Level.
4In the Name box, type a name for the new security level.
5In the Clone from existing Security Levels list, click the security level you want to start from.
6Click Apply.
7You can now make the necessary changes to the security level.
This feature is intended for advanced users only.
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7 Internet Security
7.2 Web Site Filtering
Introduction
The Thomson Gateway allows you to deny access to specific web sites.
Access Denied page
When a user tries to access a page that is being blocked, the following page is displayed:
Address-based filtering
With address-based filtering you can block web sites based on their address, also called URL (for example
www.porn.com).
Proceed as follows:
1Browse to the Thomson Gateway Web Interface.
2On the Toolbox menu, click Web Site Filtering.
3On the Navigation Bar, click Configure.
4Make sure that the Use Address Based Filter check box is selected.
5In the Action for Unknown Sites, select:
Allow as the default rule if you want to allow access to all web sites and manually specify which web
sites may not be accessed.
Block as the default rule if you want to deny access to all web sites and manually specify a number of
web sites that may be accessed.
6Click Apply.
7If you want to make exceptions for specific web sites, add the necessary rules in the address-based filter.
For more information, see “7.2.1 Adding Rules For The Address Based Filter”.
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7 Internet Security
7.2.1 Adding Rules For The Address Based Filter
Options
With the address based filter you can:
Deny access to a specific Web site
Allow access to a specific Web site
Redirect a Web site
Redirect all Web sites
Deny access to a specific Web site
Proceed as follows:
1Browse to the Thomson Gateway Web Interface.
2On the Toolbox menu, click Web Site Filtering.
3Make sure the Use Address Based Filter check box is selected.
4Type the URL of the Web site you want to block (for example “mail.provider.com”) in the Web Site box.
5In the Action list, click Block.
6Click Add.
Allow access to a specific Web site
Proceed as follows:
1Browse to the Thomson Gateway Web Interface.
2On the Toolbox menu, click Web Site Filtering.
3Make sure the Use Address Based Filter check box is selected.
4Type the URL of the Web site you want to allow (for example “netbanking.bank.com”) in the Web Site
box.
5Click Allow in the Action list.
6Click Add.
Redirect a Web site
Proceed as follows:
1Browse to the Thomson Gateway Web Interface.
2On the Toolbox menu, click Web Site Filtering.
3Make sure the Use Address Based Filter check box is selected.
4Type the URL of the Web site you want to redirect (for example “cracks.am”) in the Web Site box.
5Click Redirect in the Action list.
6Type the URL of the Web site you want to redirect to (for example “mycompany.com/internetpolicy.htm”)
in the Redirect box.
7Click Add.
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7 Internet Security
Redirect all Web sites
Proceed as follows:
1Browse to the Thomson Gateway Web Interface.
2On the Toolbox menu, click Web Site Filtering.
3Make sure the Use Address Based Filter check box is selected.
4Type “*” in the Web Site box.
5Click Redirect in the Action list.
6Type the URL of the Web site you want to redirect to (for example “mycompany.com/internetpolicy.htm”)
in the Redirect box.
7Click Add.
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7 Internet Security
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8 Troubleshooting
8 Troubleshooting
Introduction
This chapter suggests solutions for problems you may encounter while installing or configuring your
Thomson Gateway.
If the suggestions do not resolve the problem, look at the support pages on http://www.thomson-
broadband.com or contact your service provider.
Topics
In this chapter:
General Thomson Gateway Troubleshooting
Voice over IP Troubleshooting
Reset to Factory Defaults
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8 Troubleshooting
8.1 Setup wizard Troubleshooting
The Setup CD does not start automatically
If your computer runs:
Microsoft Windows:
1Click the Windows Start button.
2Click Run.
3In the Open field, type the following path: D:\Setup.exe, where D stands for the drive letter of your
CD- or DVD-ROM drive.
Mac OS X:
1On your desktop, double-click the CD icon.
2Double-click Menu.
Your Thomson Gateway has not been found
If you see this error during setup, check whether:
The Thomson Gateway is turned on and fully initialized.
Your computer has a valid IP address, that is any address but 0.0.0.0. For more information, consult the
help of your operating system.
No dedicated firewall device or router is placed between your computer and the Thomson Gateway.
No personal network security software (for example firewall software) is running on your computer.
Your computer is correctly connected to the Thomson Gateway
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8 Troubleshooting
8.2 General Thomson Gateway Troubleshooting
Thomson Gateway does not work
If none of the LEDs light up, make sure that:
The Thomson Gateway is plugged into a power socket outlet.
You are using the correct power supply for your Thomson Gateway device.
The Thomson Gateway is turned on via the push button or rocker switch on the back panel.
Thomson Gateway unreachable
If your Thomson Gateway cannot be reached due to misconfiguration, you might consider a hardware reset
to factory defaults as described in “8.4 Reset to Factory Defaults” on page 65.
Poor Thomson Gateway performance
Make sure that the Thomson Gateway is installed and configured as instructed in “1 Installation” on page 3
or as instructed by the Service Provider.
The power requirements for your Thomson Gateway are clearly indicated on the identification
label on the bottom of the Thomson Gateway. Only use the power adaptor supplied with your
Thomson Gateway.
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8.2.1 Wired Connection Troubleshooting
Ethernet LED does not light up
Make sure that:
The Ethernet cable is securely connected to the Ethernet port on your Thomson Gateway and your
computer.
You are using the correct cable type for your Ethernet equipment, that is at least UTP CAT5 with RJ-45
connectors.
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8.2.2 Wireless Connection Troubleshooting
Not Able to Connect Wireless Clients
Make sure the Thomson Gateway Association Control List is not locked. You can check this on the web pages.
On the Wireless Access Point settings, make sure New stations are not allowed is NOT selected.
No Wireless Connectivity
Make sure that:
Both the wireless client adapter and the Thomson Gateway are allowed to connect through wireless
channels as defined for local regulatory domain.
The wireless client is configured for the correct wireless settings (SSID, security settings).
Check the signal strength, indicated by the wireless client manager. If the signal is low, try repositioning
the Thomson Gateway or directing the Thomson Gateway’s antenna(s) for optimal performance.
Make sure that the wireless client adapter is enabled (message like “radio on”).
Poor Wireless Connectivity or Range
Try the following:
Change the wireless channel.
Make sure both the wireless client adapter and the Thomson Gateway are allowed to connect through
wireless channels as defined for local regulatory domain.
Check the location of the Thomson Gateway in the building.
Check the signal strength, indicated by the wireless client manager. If the signal is low, try to place the
Thomson Gateway or to direct the Thomson Gateway’s antenna(s) for optimal performance.
Change the wireless channel
Proceed as follows:
1Browse to the Thomson Gateway Web Interface.
2On the left menu, click Home Network.
3Under Wireless, click your access point.
4The Wireless Access Point page appears.
5In the Navigation Bar, click Configure.
6Under Configuration, select the channel of your choice in the Channel Selection list.
7Click Apply.
Your access point will be listed in the following format: “WLAN:<Network Name> (<Actual
Speed>)”. For example, WLAN: Thomson83C7C7 (54Mbps).
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8 Troubleshooting
8.3 Voice over IP Troubleshooting
Introduction
If you cannot establish a phone call via your Thomson Gateway, try the suggestions below.
Calling over VoIP
If you have problems calling via VoIP, check whether:
Your telephone is correctly connected to the Thomson Gateway.
Your telephone is working on the regular phone line (PSTN):
Connect your phone directly to the telephone wall outlet.
Try to make a phone call.
Your phone number, user name, and password is configured correctly.
The registrar’s and proxy server’s IP address and port number are configured correctly.
The Power, Broadband/DSL and Voice LEDs are on.
Calling over PSTN
If you have problems calling via the regular phone line, check whether:
Your telephone is correctly connected to the Thomson Gateway.
Your telephone is working on the PSTN network:
Connect your phone directly to PSTN.
Try to make a phone call.
The Forced FXO service is activated, or whether your service provider requested you to dial an extra
prefix for making calls via PSTN.
Problems with Supplementary Services
If you have a problem with a supplementary telephony service, check whether the service is activated.
As soon as the Voice/Phone LED turns on, you will hear a click, indicating the switch from
PSTN to VoIP.
If the Thomson Gateway is turned off, phone calls are always routed over PSTN.
If VoIP is enabled (VoIP Ready LED is on), and when making a forced FXO call, you will hear
a click, indicating the switch from VoIP to PSTN.
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8.4 Reset to Factory Defaults
Resetting your Thomson Gateway
If at some point you can no longer connect to the Thomson Gateway or you want to make a fresh install, it
may be useful to perform a reset to factory defaults.
Warning
A reset to factory default settings deletes all configuration changes you made. Therefore, after the reset, a
reconfiguration of your Thomson Gateway will be needed.
Also your WLAN clients will have to be re-associated, as described in “4 Wireless” on page 21.
Methods
You can choose between:
Software Reset
Hardware Reset
Software Reset
Proceed as follows:
1Browse to the Thomson Gateway Web Interface.
2On the Thomson Gateway menu, click Configuration.
3In the Pick a task list, click Reset my Thomson Gateway to default settings.
4The Thomson Gateway restores the initial configuration and restarts.
5The Thomson Gateway returns to the Thomson Gateway home page (unless the IP address of your
computer is not in the same subnet as the default IP address of the Thomson Gateway, being
192.168.1.254).
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Hardware Reset
Proceed as follows:
1Make sure the Thomson Gateway is turned on.
2Use a pen or an unfolded paperclip to push the recessed Reset button. Push it until the Power LED lights
red - this will take about 7 seconds.
3Release the Reset button.
4The Thomson Gateway restarts.
Your system administrator may have disabled the physical reset button of the Thomson
Gateway. In this case, a hardware reset to defaults is not possible.
