Tecom Co GW6000 Intelligent Gateway User Manual AH4021
Tecom Co Ltd Intelligent Gateway AH4021
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User Manual 2 of 2
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| Document ID | 741879 |
| Application ID | Lg22DDftDCYakEefYtg8XQ== |
| Document Description | User Manual 2 of 2 |
| Short Term Confidential | No |
| Permanent Confidential | No |
| Supercede | No |
| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 123.67kB (1545846 bits) |
| Date Submitted | 2006-12-22 00:00:00 |
| Date Available | 2006-12-22 00:00:00 |
| Creation Date | 2006-09-13 18:33:47 |
| Producing Software | Acrobat Distiller 6.0 (Windows) |
| Document Lastmod | 2006-12-22 15:47:29 |
| Document Title | AH4021 |
| Document Creator | Acrobat PDFMaker 6.0 Word 版 |
| Document Author: | Tommy Huang |
GW 6000 Administrative Guide Configuration Figure 6-30. Voice – Trunk –Trunk Group Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 61 of 107 GW 6000 Administrative Guide Configuration 6.6.2.3 Answering Positions Figure 6-31-1. Voice – Trunk – Answering Positions – AA(Yes) Figure 6-31-2. Voice – Trunk – Answering Positions – AA(No) Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 62 of 107 GW 6000 Administrative Guide Configuration This Item allows you to configure answering position for each Trunk line including PSTN trunk and IP Trunk. You can choose Auto Attendant, or manual configure the target phone number on Day/night basis. Auto Attendant: Yes/No. Day Answering Position: 6 extension numbers maximum Night Answering Position: 6 extension numbers maximum If choose Auto Attendant as Yes, an idle VAA will auto-answer this incoming trunk call. You can continue your operation by following its indicative words. Otherwise some extension will be called and ringing. If you pick up one of them, the other extensions will stop ringing.(Figure 6-31) 6.6.2.4 Call Restriction Table This page allows you to configure the call restriction table. If you choice YN in "Trunk Access" option, it means that the entry is used in both trunk access and call routing judge. Y means that it is only valid in trunk access judge, and N is vice versa. Only the caller's COS priority is higher than the entry's COS value, the call is allowed. From/To The allowed intervals are made up of a From and To entry which establish a numeric range. For example, an entry of “From 1700” , “To 1800” would include the following range of numbers as the leading: 1700, 1701, 1702, …1799, 1800. Each From/To entry can be from 1 to 13 digits long and may contain any digit 0-9, or X (X representing any digit). The :From” entry must be less than or equal to the “To” entry. Trunk Access GW6000 checks the field only when a call matches the associated allowed interval. If the field is set to “Y”, the entry is valid when the trunk is accessed previously. If the field is set to “N”, the trunk isn’t accessed previously. The trunk will be accessed through Call Routing Table. If he option is set to “YN”, the entry is valid no matter the trunk is accessed or not previously. COS The COS setting is defined by the allowed intervals. “Y” allows an extension with the COS or higher priority to dial the number(s) specified in that range. Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 63 of 107 GW 6000 Administrative Guide Configuration Figure 6-32. Voice – Trunk – Call Restriction Table Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 64 of 107 GW 6000 Administrative Guide Configuration 6.6.2.5 Call Routing Table Figure 6-33. Voice – Trunk – Call Routing Table This page allows you to configure the call routing table. Each item will be a routing rule for outgoing call. From/To define the number range, Min/Max define the match length, Del/Insert can change the target number, Destination to define the outbound call interface. You can click the buttons under the table to choose pages. In the Destination field, the drop list includes a particular option: “IG Expansion”. When selecting “IG Expansion”, the next field is a drop list, the drop list contains the founded IG name which is maintained by the GW6000, and you can select a suitable IG name to route your calls (Figure 6-33). 6.6.3 System Use the System screen to configure the System function related parameters. It is separated into 4 parts: z Numbering Plan z Service Mode z Transmission z IG Dynamic Discovery z IG Expansion Table Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 65 of 107 GW 6000 Administrative Guide Configuration 6.6.3.1 Numbering Plan Figure 6-34. Voice – System – Numbering Plan This page allows you to configure extension number range. You can also define some special service numbers in the table.(Figure 6-33) Start extension number: start phone number of system internal extension. All valid extension number can’t be smaller than it. End extension number: end phone number of system internal extension. All valid extension number can’t be greater than it. If receiving an IP2007’s Plug & Play request, IG will allocate the first unused number from this limited region. Operator extension during day: system operator number. If dial Operator speeddial number, this extension will be called during day. Operator extension during Night: system operator number. If dial Operator speeddial number, this extension will be called during night. FXS Phone Number: It determines the FXS phone number. Operator speed-dial number: If dial this number, the operator extension will be called. Also it is limited on length 1 character. Voice mail service number: If dial this number, internal user can enter IG’s vm system and do some operations such as listening personal message. Start PSTN Line number: IG provides 3 PSTN line at most. Every line has its own internal alias number. You can dial these numbers directly to access PSTN trunks. Start IP Trunk number: IG provide 8 IP Trunk line at most. Every line has also its own internal alias number. You can dial these numbers directly to access IP Trunks. Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 66 of 107 GW 6000 Administrative Guide Configuration Start Trunk Group number: IG provides 4 trunk groups at most. If dialing trunk group number, IG will choose the first idle line for caller automatically. All Paging number: If dialing this number, all internal IP2007s will be paged. Start Paging Group number: 3 paging groups are defined in IG. If dialing a Paging Group number, the call will page to all internal IP2007s of the called paging group. While pressing “Configuration” in “Start Paging Group number”, it shows Paging Group Configuration screen (Figure 6-34). Figure 6-35. Voice – System – Numbering Plan – Paging Group 6.6.3.2 Service Mode This page allows you to configure the day/night service mode. You can also customize the working time manually for each weekday. If you choose Time Mode, it’s for the specified day of week. The time is entered in 24hour format. Valid entries are 00:00 to 23:59 in 1-minute increments.(Figure 6-35) Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 67 of 107 GW 6000 Administrative Guide Configuration Figure 6-36. Voice – System – Service Mode 6.6.3.3 Transmission This page allows you to configure the Audio, FXS, FXO settings. Click “Save Settings” button to save the new configuration. Click “Cancel Changes” button you can cancel the changes. (Figure 6-36) Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 68 of 107 GW 6000 Administrative Guide Configuration Figure 6-37. Voice – System – Transmission Audio: It is used to set many Audio-related options. It will be applied to the all FXS and PSTN lines. Country: It may be used to determine not only the Caller ID detection / transmission method but also ring/tone cadence/frequency. Voice Active Detection: Enable or Disable; VAD is a technique that detects the absence of audio and conserved bandwidth by preventing the transmission of “silence packets” over the network. Normally, this is set to On. Packet Loss Concealment: Enable or Disable Echo Cancellation Tail Length: Echo cancel time; 0 value disables Echo Canceller. RTP Packet Size: 10/20/.../60 ms Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 69 of 107 GW 6000 Administrative Guide Configuration Codec Priority: GW6000 can support different audio Codec (G711u, G711a, G723, G729a) but only one is active at one time. You can choose “Preferred Codec”, ”Secondary Codec”, ”Thirdly Codec” and ”Fourth Codec” properly. FXS: It is used to set many FXS-related options. Fax Support: The system supports FAX/modem tone detection with G.711 mode. Call ID Method: The system provides the ability to detect the calling party identification provided by PSTN lines. It also transmits the calling party identification to POTS ports. There are four choices: NONE, DTMF_BR, DTMF_AR, FSK Input Volume Gain: value range: -20 ~ 20. If the value increased 1, the actual analog-voice will become louder 0.5dB. Otherwise the voice will become lower 0.5dB. Output Volume Gain: value range: -20 ~ 20. Inter-digit Timeout: Its range is from 0 to 30 seconds. FXO: It is used to set many central office line options. Input Volume Gain: value range: -20 ~ 20 Output Volume Gain: value range: -20 ~ 20 Call Abandon Time: For every PSTN/FXO call, system provides the facility to monitor the call status. If the remote party hangs up, the ongoing call must be terminated. The PSTN line monitor is done by the loop-break signal or busy tone. The value range is: 100/200/…/1000 ms. Ring Recognition Time: The timer determines the minimum ring duration recognized as a valid incoming ring on a PSTN port. Shorter ring signals are ignored. The timer range is 200ms to 60ms in 40ms increments. Delay Ring Time: The timer is to allow the Central Office to send ICLID before the call is answered. Once the timer expires, the programmed extensions will ring and the ICLID number will be sent to the ringing extensions. The timer range is 3 to 6 seconds on 0.5 second increments. 6.6.3.4 IG Dynamic Discovery This page allows you to configure IG dynamic discovery settings.(Figure 6-37) IG Name: The name of IG. It will be referred for the other IGs. Run Mode: The mode that IG is running. IG can run in Master Mode or Slave Mode. Master Mode: When IG is running in master mode, it maintains an IG list table. When the master found that some slave IG changes its name or IP address, it will broadcast to all of other slave IGs in this list and let them update their own IG list table. Slave Mode: When IG is running in slave mode, the master IG IP address should be configured. When its name or IP address changed, it will inform the master IG. And then the master IG will let other IG know this change. Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 70 of 107 GW 6000 Administrative Guide Configuration Figure 6-38-1. Voice – System – IG Dynamic Discovery 6.6.3.5 IG Expansion Table This page shows the all cooperated IGs. It can be got through IG Dynamic Discovery. It also allows you to add the specified IG that our calls want to be routed into. IG Host Name: The cooperated IG’s name. IP Address: The cooperated IG’s IP address. Sip Port: The cooperated IG’s SIP port. COS: The cooperated IG’s Class of Service. Valid: If setting “N”, it rejects the direct call from the cooperated IG. Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 71 of 107 GW 6000 Administrative Guide Configuration Figure 6-38-2. Voice – System – IG Expansion Table 6.6.3 Voice Mail GW6000 provides a built-in Auto Attendant and Voice Mail System. It is separated into 4 parts: z General z Extension z Holiday z Advanced The configurable items for each part would be described in the following. 6.6.3.1 General This page allows you to configure the general settings of the auto attendant and voice mail. (Figure 6-38) Working Time: Weekday working time. Saturday Working Time: 00000000 means Saturday Holiday. Sunday Working Time: 00000000 means Sunday Holiday. Lunch Break Time: The time for lunch break. Admin Password: The password of administrator Max Retry Time: Maximum errors for extension’s length input. Action When Max Error Reached: You can set the system “Forward to operator” or “Disconnect” when too many error for key input. Prompt Language: Automated Attendant language type. It provides one or two languages to be chosen. Days for Keeping Voice Mail: Keep days for leaving messages. SMTP Server: SMTP Mail Server SMTP Server Port: SMTP Mail Server port. The default is 25. Sender Email Address: Email Address of Sender. Sender User Name: User Name of Sender’s Email. Sender Password: Password of Sender’s Email. Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 72 of 107 GW 6000 Administrative Guide Configuration Figure 6-39. Voice – Voice Mail – General 6.6.3.2 Extension While pressing “Configure”, it shows Extension Voice Mail Configuration screen (Figure 6-39-1). Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 73 of 107 GW 6000 Administrative Guide Configuration Figure 6-40-1. Voice – Voice Mail – Extension The following items will be configured in the Configuration setting (Figure 6-39-2): Always Forward to Voice Mail Box: The extension leaves message directly only. It can’t be used for transferred call DND: the extension reject dialing in; 1: reject, 0:allow Voice Mail: Enable/Disable Password: Password of voice mail box of the extension E-mail Address: Phone user’s E-mail Address. Prompt Language: Provides one or two language to be chosen, Chinese and English. Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 74 of 107 GW 6000 Administrative Guide Configuration Figure 6-40-2. Voice – Voice Mail – Extension – Extension Configuration 6.6.3.3 Holiday This page allows you to configure the holiday or special off-duty days. You can click the buttons under the table to choose pages (Figure 6-40). Figure 6-41. Voice – Voice Mail – Holiday 6.6.3.4 Advanced This page allows you to browse, upload or download voice files and settings via FTP. Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 75 of 107 GW 6000 Administrative Guide Configuration 6.7 Management The system administrator can do the following functions to manage the configurations, events, and software update of the GW6000. z Settings z Log z Time Setting - Internet Time - Day Light Save z Access Control - Services - IP Addresses - Password z Update z Save&Reboot 6.7.1 Settings System Administrator can do the GW6000 settings backup, restore, and update here. The settings can be saved from GW6000 to PC. The saved setting file can also be loaded from PC to GW6000. These functions can help the system administrator to manage large amount of GW6000s efficiently. Restore Default would set the GW6000 with the factory default configuration.(Figure 6-41) Settings -- Backup Click “Save Settings”, you may save your router configurations to a file on your PC. Tools -- Restore Default Settings Click “Restore Default Settings” to restore the factory default settings. This would be helpful when the settings mass up. Tools -- Update Settings Click “Browse” to locate the setting file saved on the Local PC. Then, “Update Settings” would apply the settings to the GW6000 according to the configuration file. Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 76 of 107 GW 6000 Administrative Guide Configuration Figure 6-42. Management – Settings 6.7.2 Log This allows System Administrator to view the System Log and configure the System Log options (Figure 6-42-1). Click "View System Log" to view the System Log. Click "Configure System Log" to configure the System Log options (Figure 6-42-2). When you configure the System Log options, you can see 8 levels of Log Level and Display Level, Emergency, Alert, Critical, Error, Warning, Notice, Informational, and Debugging. The Log Level implies that what log level is applied to GW6000 to do the log. The Display Level would just show the users the log message that they want to know. As a result, Display Level was just a subset of the retrieved from the total log message which was logged according to the setting of the Log Level. If “Mode” is set to “Remote” or “Both”, the log messages would be sent to the specified UDP port of the specified log server. Click “Save Settings” button you can save the new configuration. Click “Cancel Changes” button you can cancel the changes. Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 77 of 107 GW 6000 Administrative Guide Configuration Figure 6-43-1. Management – Log Figure 6-43-2. Management – Log – Configure 6.7.3 Internet Time This page allows you to configure system’s time and the Daylight Saving Time. 6.7.3.1 Time Setting Automatically synchronize with Internet time servers: This page allows you to configure the NTP time server so the GW6000 can synchronize its system time with NTP time server automatically (Figure 6-43-1). Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 78 of 107 GW 6000 Administrative Guide Configuration Figure 6-44-1. Management – Internet Time – Time Setting – NTP setting Manual Setting: Setting GW6000’s system time manually. If you do not want to synchronize GW6000’s system time with Internet time server, you can configure GW6000’s system time manually. If you want to set the time manually, Firstly you should make sure the “Automatically synchronize with Internet time servers” checkbox do not be checked (Figure 6-43-2), and then click the “Manual Setting” button, the Manual Setting page will be shown as figure 6-43-3. Now you can configure the system time as you like. Figure 6-44-2. Management – Internet Time – Time Setting Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 79 of 107 GW 6000 Administrative Guide Configuration Figure 6-44-3. Management – Internet Time – Time Setting – Manual Setting 6.7.3.2 Day Light Save Figure 6-45-1. Management – Internet Time – Day Light Save Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 80 of 107 GW 6000 Administrative Guide Configuration Figure 6-45-2. Management – Internet Time – Day Light Save – Manual DST Rule This page allows you to configure the Daylight Saving Time (DST) which supports auto adjustment for daylight saving time. Click “Save Settings” button you can save the new configuration. Click “Cancel Changes” button you can cancel the changes.(Figure 6-44-1, Figure 6-44-2) Default International DST Rule: Default DST Rule obey international standard rule. Manual DST Rule: Define your own DST Rule. Start Time of DST: the date and time to start daylight saving If “Weekday” is 0, it means the date to start daylight saving is at exactly the given date. If “Weekday” is not 0, the DST start on the “Weekday” on or after the given date. End Time of DST: the date and time to end daylight saving If “Weekday” is 0, it means the date to end daylight saving is at exactly the given date. If “Weekday” is not 0, the DST ends on the “Weekday” on or before the given date. Save Time during DST Period: the amount of hour/min/sec to add to the current time during daylight saving period Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 81 of 107 GW 6000 Administrative Guide Configuration 6.7.4 Access Control This page allows you to configure Service Control List, IP Address Access Control mode and password for user ‘admin’.(Figure 6-45) 6.7.4.1 Services Figure 6-46. Management – Access Control – Services Mark the Enable of the WAN and LAN for each service. HTTP, ICMP, TELNET are supported in GW6000. 6.7.4.2 IP Addresses Figure 6-47-1. Management – Access Control – IP Addresses IP address Access Control mode: If enabled, GW6000 will permit access to local management services from IP addresses contained in the Access Control list. If the Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 82 of 107 GW 6000 Administrative Guide Configuration Access Control mode is disabled, the system will not validate IP addresses form incoming packets. (Figure 6-46-1, Figure 6-46-2) Figure 6-47-2. Management – Access Control – IP Addresses – Add 6.7.4.3 Password In this page you can define the passwords for administrator. The user Administrator has unrestricted access to change and view configuration of your GW6000 Router. Use the password field to enter up to 16 characters. Note: Password cannot contain a space.(Figure 6-47) Figure 6-48. Management – Access Control – Passwords Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 83 of 107 GW 6000 Administrative Guide Configuration 6.7.5 Update Software The new released software could be updated from the Local PC side or remotely. Click the “Browse” to locate the new software image file in the PC. Then, click “Update Software” to process the software update. You can also click “Cancel Changes” button to cancel the location. NOTE: The update process takes about 2 minutes to complete, and your GW6000 Router will reboot. (Figure 6-48) Figure 6-49. Management – Update Software 6.7.6 Save & Reboot Figure 6-50. Management – Save&Reboot Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 84 of 107 GW 6000 Administrative Guide Configuration Click “Save/Reboot” to reboot the GW6000. The GW6000 would automatically save the configuration before reboot, so that modified settings would take effect after reboot. 6.8 Diagnostics This page provide the following information to users: z the network connection information on the net z the status of GW6000's PSTN Line z the status of GW6000’s IP Trunk Line z the status of GW6000’s VAA Line z the status of GW6000’s FXS z the status of GW6000’s Extension phones Click Reset button will allow you release the selected trunk line or rescue the blocked one. (Figure 6-50) 1) Network Connection PASS: normally connected FAIL: connecting fail DOWN: no connection 2) PSTN Line / IP Trunk Line / VAA / FXS FAILED: connecting fail or registering failure IDLE: the line is idle N/A: the line is not available Busy: the line is in use 3) Registered Extension Phone LAN: registered through LAN port WAN: registered through LAN port Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 85 of 107 GW 6000 Administrative Guide Configuration Figure 6-51. Diagnostics – Network Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 86 of 107 GW 6000 Administrative Guide Appendix 1 Appendix 1: Product Summary TCP/IP Protocols IP Protocol (RFC 791) ARP (RFC 826) / RARP (RFC 903) ICMP (RFC792) TCP (RFC 793) UDP (RFC 768) SNTP DNS HTTP Telnet TFTP RTP Static Routing NAT with ALGs IP Address Assignment Static Dynamic Subnet Mask PPPoE Client (RFC 2516) Primary and Secondary DNS DHCP Server (RFC 2131-2132) DHCP Client (RFC 2132) Routing RIP v1/v2 Static routing DHCP Server/Relay/Client DNS Relay NAT/NAPT IGMP Proxy Virtual Server Virtual Server Port Trigger QoS IP ToS function (RFC 1349) Priority queues for upstream traffic based on ToS field. Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 87 of 107 GW 6000 Administrative Guide Appendix 1 IP Precedence VoIP Protocols SIP (RFC 3261) SDP(RFC2327) t Real Time Protocol (RTP ; RFC 1889) MD5 (RFC3261 HTTP) digest authentication G.168 Echo Cancellation Voice Codec: G.711, G.729a and G.723.1 Support FAX/modem tone detection and auto-fallback to G.711 IP Trunk Support up to 8 IP Trunk, which can register to ITSP carrier. SIP message, including INVITE, re-INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, INFO, REFER, SUSCRIBE/NOTIFY and REPLACE messages. SIP Outbound Proxy, SIP Proxy and Registrar Auto-Registration when power-on or period Session Timer support Support IP address, domain name, user name, display name for SIP URL Digital Audio Codec: G.711 a-law/µ-law 64Kbps, G.729A/B (8Kbps), G.723.1(6.3K/5.3Kbps) , SIP Call Offer /Answer: Codec auto capacity exchange Echo Cancellation: G.168 for each voice line Silence Detection/Suppression Comfort Noise Generation Adaptive jitter buffer Different frame size support (10,20,30,40, 50, and 60ms) Packet loss concealment Out-band (RFC2833) and In-band DTMF Security Password protected system management User authentication for PPP (PAP/CHAP/MSCHAP) Firewall Packet Filtering Access Control List Wireless Security: Support WEP (64, 128-bit) encryption 802.1x and WPA/WAP2 authentication MAC Address-based access control Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 88 of 107 GW 6000 Administrative Guide Appendix 1 WDS support Configuration Management LAN/WAN management via Telnet interface or Web-based browser interface Firmware upgrade available by TFTP/ HTTP Status display and event report from Web-based management Settings Save and Restore Reset to factory default Radio - WLAN Stansard : IEEE 802.1g and 802.11b Media Access Control : CSMA/CA with ACK Modulation : OFDM/CCK Frequency Range (Range depends on different country) Output Power : 15dBm (typical) Sensitivity : -67 (54Mbps) / -83 (11Mbps) dBm (typical) Data Rate : 54, 48, 36, 24, 18, 12, 11, 6, 5.5, 2, 1Mbps, auto-fallback Remote Diagnostic Syslog Device Diagnostic, Enable remote test following: Test the connection to your local network, The connection to your Internet service provider, The status of PSTN Line, The status of IP Trunk Line, The status of VAA Line, The status of FXS The registered status of SIP Phones Physical Interfaces One 10/100BaseT Internet port (RJ-45) for WAN interface Four 10/100BaseT Internet port (RJ-45) for LAN interface One Telephone interface (RJ-11) Three PSTN Line interface One PSTN Backup line LED Status LED Name POWER Color Blue WIRELESS Blue LINE (1-3) Blue TEL Blue ETHERNET(1-4) Blue Status On Off On Off Off On Off On On Description Power on. Power off. Wireless LAN initialization success. Wireless LAN is not present. PSTN Line is idle. PSTN Line is busy. Phone is idle. Phone is busy. LAN connected. Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 89 of 107 GW 6000 Administrative Guide INTERNET Blue Appendix 1 Off Flashing On LAN network connection not present. LAN activity present (traffic in either direction). WAN connected. Power Requirement Input : Voltage Range 90~230 VAC Output : Linear 15V DC / 1A, 2.5mm barrel jack Operating Environment Temperature : 0~400 C Humidity : 10 to 90%, non-condensing Physical Specification Dimension : 192(W) x 280(L) x 32(D) (mm) Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 90 of 107 GW 6000 Administrative Guide Appendix 2 Appendix 2: Auto Attendant and Voicemail System Appendix 2.1 System Voice Prompts Appendix 2.1.1 Preset Voice Prompts Provide two languages service for the all voice files. The all files are saved in vox folder in PCM u-law format. The only difference of the file name in the both languages is the first digit of the file name. It’s “1” for the first language, “2” for the second language. File# 10001 10002 Contents Application Hello, please dial the extension number directly or press zero for the It’s a Welcome Message. It’s played while getting operator an incoming FXO/IP line call in work time. Hello, it is out of the office hours, please dial the extension number It’s a Welcome Message. It’s played while getting directly or press zero for the operator an incoming FXO/IP line call out of work time. 10003 Hello, it is lunch time, please dial the extension number directly or press zero for the operator 10004 Hello, today is holiday, please dial the extension number directly or press zero for the operator 10051 10097 Please dial the phone number, at the end, press punch(pound) key This mailbox's capacity is used. There is no room for more messages. 10102 The number is incorrect, your call will be transferred to the operator AA gets non-existed extension number input 10103 The number is incorrect 10104 10106 10107 10201 10205 10206 10207 10210 10212 10221 It’s a Welcome Message. It’s played while getting an incoming FXO/IP line call in lunch time. It’s a Welcome Message. It’s played while getting an incoming FXO/IP line call in holidays. It requests to dial a phone number. It talks to the Caller it has no room to store the leaving messages. many times. AA will transfer the call to Operator. It’s played while the user makes an incorrect input Please check your number and dial again It’s played before AA hangs up the call. The number is incorrect, please dial again AA gets non-existed extension number input and allows the caller to redial. The number is incorrect, Please check your number and dial again, AA gets non-existed extension number input bye bye! many times. AA will drop the call. Your call is in transferring, please wait It’s played before AA transfers the call to the transferred party. The extension line is busy, to wait for a retry, press “*” key The transferred destination is busy. AA provides some choices for the user. The number you dialed is not available, to wait for a retry, press “*” The transferred destination doesn’t answer the key call in 30 seconds. AA provides some choices for the user. To leave a message, press “#” key Same as 10205 or 10206, another choice. To dial another number, press zero for the operator Same as 10205 or 10206, another choice The number you dialed does not answer, to wait for a retry, please AA gets a Direct Call Forward call. press “*” key Sorry, the number you dialed is not available, please dial another number, or press zero for the operator It’s played while transferring a call to an extension set “Reject” of dial in. It reminds the user how to leave messages. Finish leaving message. It’s played after finishing leaving message. 10304 10305 10306 Leave your message after the beep, when finish, press pound Your message has been recorded To confirm recording, press one To listening to your recording, press 2 To record your message again, press 3 To canceling your recording, press 4 When finishing, press the # (pound) key Your message has been saved End of messages Thanks for your using, good bye 10501 Please input mailbox number 10502 Sorry, no such a mailbox number, please try again It’s played first while the user gets into Voice Mail Box through the FXO/IP trunks. It’s played if the user dials an invalid mailbox ID.. 10301 10302 10303 Copy Right 2005 Tecom, Co. LTD. All rights reserved The leaving message is recorded. It’s played the all leaving messages. It’s played while finishing Voicemail System service. Page 91 of 107 GW 6000 Administrative Guide 10503 The mailbox hasn’t enabled, please dial another number 10504 Please input your password. 10505 The password is incorrect, please try again 10506 The password is incorrect, please check it and try later 10507 10510 10511 To listen to the message, press one To change the password, press two To record your personal greeting, press three To set up leaving message directly, press four. You have no messages You have 10512 ?Voice message 10514 10517 10521 To listen to your message, press one To delete all your message, press two When finish, press the pound key To listen to this message again, press one To delete this message, press 2 To listen to next message, press 3 To transfer this message to another mailbox, press four When finish, press the pound key All messages are played, there are no more messages, thanks. You message has been transferred successfully 10522 Transferring failed 10523 Deleting, please wait 10524 10526 All messages are deleted Please input new four digits number password 10527 10528 The new password you entered is To confirm the new input, press one To reenter, press two To cancel and return to the previous menu, press the pound key Your password has been changed 10516 10529 10530 10531 10532 10533 10534 10537 Appendix 2 It’s played if the user dials a valid, but disabled mailbox ID. It requests the user to enter the password of the mailbox. The user dials an incorrect password. It allows the user to try again. The user dials incorrect password over 3 times. It disallows the user to try again. It’s played after entering Voice Mail Box. No leaving message in the mailbox. It will report how many leaving messages in the mailbox. It reports how many leaving messages in the mailbox. The user will decide how to process the leaving messages. It’s played after listening a message. It’s to ask what the user would like to do next. It’s played if it has played the all messages. Transfer the leaving message to another mailbox well. Fail to transfer the leaving message to another mailbox Voicemail system is deleting the all leaving messages. All leaving message are deleted. It reminds the user how to input the new mailbox password. It plays what the new input password is. It’s to ask whether the new input password is correct. It’s to report the password is changed successfully. It fails to change the password. It’s for recording a user’s temporally greeting. Your password was not changed To listen to your greeting, press one To record new greeting, press two To delete the current greeting, press 3 When finish, press the pound key You have not greeting recorded It’s played if having no greeting message. Please record greeting after the beep. When finish, press the pound It reminds the user how to record the greeting key message. Your recording is finished Your greeting has been deleted 10550 10561 It’s played after finishing recording. It reports the greeting message is deleted successfully. Deletion failed It fails to delete the greeting message. The setting is completed Finish setup. Deletion completed It reports the leaving message is deleted successfully. Deletion failed It fails to delete the leaving message. To set up your extension number as mailbox directly? If yes, press It’s for setting “Leaving Messages Directly”. 10580 one, if no, press 2. When finished, press the pound key Sorry, the mailbox is in use 10538 10547 10549 The mailbox is in use. 10601 Please begin to record after the beep, when finish, press the pound It reminds the administrator how to record the key voice files. 19001 Please input the administrator password 19011 To record the first language greeting, press one To record the second language greeting, press 2 Copy Right 2006 Tecom, Co. LTD. All rights reserved It requests administrator to enter the mailbox password It’s for recording system greeting message. Page 92 of 107 GW 6000 Administrative Guide 19012 19013 19015 19073 Appendix 2 When finish, press the pound key To record the greeting for regular office hours, press one To record the greeting for out of office hours, press two To record the greeting for lunch time break, press three To record the greeting for holidays, press four When finish, press the pound key To listen to current greeting press one To record the greeting, press two When finished, press the pound key There are no recordings The extension number that you entered is not installed on this system It’s to choose what kind of greeting message will be recorded. It’s for recording voice files. It’s played if having no the requested voice file. It plays if entering a wrong extension number. It’s for entering voice file name. 19201 Please input five digits number voice code. To cancel the input, please press pound key The voice code that you entered is 91000 For Language 1, press 1. For Language 2, press 2. If setting “Two Languages”, it’s played before Welcome message. 91100 Beep It’s played before recording any message 10870 0 zero 10871 10881 10872 2 two 10873 3 three 10874 4 four 10875 5 five 10876 6 six 10877 7 seven 10878 8 eight 10879 9 nine 10880 10 ten 10881 11 eleven 10882 12 twelve 10883 13 thirteen 10884 14 fourteen 10885 15 fifteen 10886 16 sixteen 10887 17 seventeen 10888 18 eighteen 10889 19 nineteen 10890 20 twenty 10891 30 thirty 10892 40 forty 10893 50 fifty 10894 60 sixty 10895 70 seventy 10896 80 eighty 10897 90 ninety 19200 It’s to play what voice file name is entered Appendix 2.1.2 Voice Prompts Recording You can change Voice Prompts by two ways: Appendix 2.1.2.1 Through IP Phone Client a. Use IP phone which is an extension of GW6000, dial Voicemail Directory Number (“100” at default). b. Type in password of the extension. (“0000” at default). c. Press "*" key right here, to enter the Administrator mode. d. Type in Voicemail Administrator password (“000000” at default). e. Listen to the prompt, press "1" to record the first language greeting (File 10001 – 10004). Press "2" to record the second language greeting (File 20001 – 20004). f. Or press "3" directly, then type 5 digits file number to directly record prompt/greeting into the respective file name. Appendix 2.1.2.2 Through FTP Server directly a. All prompt/greeting files are saved in vox folder in PCM u-law format. You can record your prompt in wav format first and then convert to PCM u-law. There are many free Audio convert software on the internet. b. Login GW6000 embedded FTP serve: ftp://IG IP address. (Or in IG-Web, select “Voice” – “Voice Mail” – “Advanced”, then press “Browser Voice mail file” button.) c. Save the new prompt to vox folder with the same file number to replace the old prompt. (Suggest you to save all old prompts before updating the new files.) Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 93 of 107 GW 6000 Administrative Guide Appendix 2 Appendix 2.2 Flowchart Appendix 2.2.1 Automated Attendant 10001 Hello, please dial the extension number directly or press zero for operator 1A Listening message? Press “*＂ Yes No Make an Outside call? Press “#＂ Yes 11 No Yes Operators code? Press “0＂ No No 1A Find out operator number Extension Number length? Transfer to Operator Yes 10201 In transferring, please wait 10106 The number is incorrect, please dial again. hang up ,, No No Yes Error Count < 揗 ax Error End Extension exists? No Yes No Setting “ Hang up＂? 10102 The number is incorrect, your call will be transfer to the operator Dial Count < 3 No Yes Yes 10306 Find out operator number Yes 19073+10210 No such an extension number. Dial other number, hang up Press 0 for operator Thanks for your using, good bye. End 1A Transfer to operator End hang up End Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 94 of 107 GW 6000 Administrative Guide Appendix 2 Appendix 2.2.1.1 Transfer Call to Outside 11 No Error Times =3 10501 please input mailbox number No Yes Hang up 10106 The number is incorrect, please dial again. Yes 10504 Please input your password End Is password correct? No Error Times =3 Yes Yes 10051 Please dial the phone number, at the end, press punch key Transfer to Destination 10506 Incorrect password, please check it and try later No 10505 Incorrect password, please try again Hang up End Hang up End Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 95 of 107 GW 6000 Administrative Guide Appendix 2 Appendix 2.2.2 Subscriber Voicemail Flowchart Setting Reject of Dial In No Setting Direct Call Forward Yes 2B No Transfer to Destination ext Setting Leaving Message Directly Yes No 2A Transfer to Extension . Busy Answer or Dial Count =3 No Answer No No Original Ext? Original Ext? Yes Yes Yes 2B hang up Yes Setting Busy Call Forward 2B No Setting No Answer Call Forward End No 10205+10207+10 210 The extension line is busy, press * for waiting; Leave message, press # ; Dial other numbers , press zero for operator. 10206+10207+10210 There is no answer, press * for dialing again; Leave message, press # ; Dial other numbers, press zero for operator. Transfer to original ext. 0 or other Ext 2A 1A Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 96 of 107 GW 6000 Administrative Guide Appendix 2 Appendix 2.2.2.1 Leaving messages 2A Yes Has the personal greeting been recorded? Playing personal greeting No 10301 Leave message after beeping, press punch for ending Save messages with date and extension 10302 Leaving message is finished Playing the recording 10303 Confirm recording, press 1 Listening record, press 2 Re-recording, press 3 Canceling recording , press 4 Ending, press # 10304 Your message is recorded (Turn on MWI) Delete voice file of temporary area 10306 Thanks for your using, See you again hang up End *Message will be recorded if caller drops the call immediately after leaving message Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 97 of 107 GW 6000 Administrative Guide Appendix 2 Appendix 2.2.3 Mailbox Administer Flowchart No 10501 please input mailbox number No Error Times =3 Yes Yes Hang up 10503 The mailbox hasn抰 enabled , please dial other number or 10502 Sorry, no such a mailbox number 10504 Please input your password End Is password correct? 3B No Error Times =3 Yes Yes 10507 Listening message, press one; Changing password , press two; Recording personal greeting, press three; Setting up leaving message directly, press four No 10506 Incorrect password, please check it and try later 10505 Incorrect password, please try again Hang up End User抯input 32 33 34 Lis tening message Changing mailbox password Recor din g personal greeting Setting leaving message directly 31 Copy Right 2006 Tecom, Co. LTD. All rights reserved End Recording greeting Page 98 of 107 GW 6000 Administrative Guide Appendix 2 Appendix 2.2.3.1 Listening message 31 Leaving messages? No Yes 10511+10512 You have ( ?voice message ) 10514 Listening voice message , press 1 Deleting all message , press 2 Press # for ending 10510 No voice message User抯input Turn off MWI Playing voice message 10528 Right, press 1. Input # again, press 2. Press # for ending. 10305 Playing is finished 10516 Listening again , press 1 Delete this message , press 2 Listening next message , press 3 Transfer this message to other mailbox, press 4 Press # for ending 10523 Deleting, please wait 10524 All messages are deleted User抯input 10549 Deleting succeeds Turn off MWI 10501 Please input mailbox # Transfer this message Point to next message Yes More message ? No 10517 All messages are played, thanks. Turn off MWI Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 99 of 107 GW 6000 Administrative Guide Appendix 2 Appendix 2.2.3.2 Changing Mailbox Password 32 10526 Please input new mailbox password, four digital numbers 10527+10528 Your inputted password is XXXX Right, press 1 Input again, press 2 Press # for ending 10529 Succeed changing password Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 100 of 107 GW 6000 Administrative Guide Appendix 2 2.2.3.3 Recording Personal Greeting 33 10531 Listening greeting, press 1 Recording greeting, press 2 Deleting greeting, press 3 Press # for ending User抯input Yes If no personal greeting recorded? No 10533 Recording greeting after beeping Press # for ending 10549 Deleting succeeds 10532 You have not recorded greeting Playing Greeting Recording 10534 Finish Recording Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 101 of 107 GW 6000 Administrative Guide Appendix 2 Appendix 2.2.3.4 Setting leaving message directly Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 102 of 107 GW 6000 Administrative Guide Appendix 2 Appendix 2.2.4 System Administrator’s Voicemail Flowchart 19001 Input administrator password 10505 Invalid password please try again Y es Error Count < “ Max Input Error ” No No Is ppassword Correct? 4A Y es 19011 Recording the first language greeting, press 1. 10506 Invalid password please check it and try later Recording the second language greeting, press 2. Ending, press # Hang up Option 3 is for internal use only. Hence, it will not be playback to user to avoid any change to recording User抯input End 1,2 Copy Right 2006 Tecom, Co. LTD. All rights reserved 42 4A Recording process voice files Recording greeting for various languages 41 Page 103 of 107 GW 6000 Administrative Guide Appendix 2 Appendix 2.2.4.1 Recording Various Greeting 41 19012 Recording on duty greeting, , press 1. Recording out of duty greeting, press 2. Recording lunching time greeting,, press 3. Recording holiday greeting,,press 4 Ending, press punch others User抯input 4A Input incorrect 1,2,3,4 19013 Playing, press 1, recording press2, ending, press # Yes Is there voice file ? Playback voice file No 19015 No recording 10601 record after beeping, ending press punch 10305 Playing is finished Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 104 of 107 GW 6000 Administrative Guide Appendix 2 Appendix 2.2.4.2 Recording Process Voice Files 42 19200 Please input voice code, five digital number, canceling, press # Yes Is ‘#’? No 19201+10528 The voice code you input is xxxxx. Right, press 1. Input again, press 2. Press # for ending 19013 Playing, press one, recording press two, ending, press # Yes Is there voice file? Playing voice file No 19015 No recording 10601 Record after beeping, ending press punch 10305 Playing is finished Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 105 of 107 GW 6000 Administrative Guide Appendix 3 Appendix 3: Feature Access Codes Assignment The Feature Access Codes are applied in Tecom IP2007/8 Phones and FXS phone only. It’s to activate/cancel some GW6000 user-specified functions. These Feature Access Codes are used when the phone is at idle state. Direct Call Forward via AA Forward all of the calls without regard to the extension status. To Activate *21 + Ext No *21 + * + (PSWD) + * + Outside Telephone Number To Cancel **21 Busy Call Forward via AA Forward the calls if the extension is busy. To Activate *22 + Ext No *22 + * + (PSWD) + * + Outside Telephone Number To Cancel **22 No Answer Call Forward via AA Forward the calls if the extension doesn't answer the call within No Answer Time. To Activate *23 + Ext No + * + Time *23 + * + (PSWD) + * + Outside Telephone Number + * + Time To Cancel **23 Direct Call Forward to Voice Mail Box via AA Forward all of the calls to its own Voice Mail box. To Activate *24 To Cancel **24 Do Not Disturb via AA Extension users can enable DND to stop incoming PSTN or IP Trunk calls from ringing at their phone. To Activate *4 To Cancel **4 Copy Right 2005 Tecom, Co. LTD. All rights reserved Page 106 of 107 GW 6000 Administrative Guide Appendix 3 COS Following It changes the individual COS of the extension temporarily. *55+(phone number)+(password) Reset To Default Selected GW6000 extension features can be returned to default setting. To Activate *69 To Cancel **69 Feature Key Programming To program the Feature Key to a PSTN, IP Trunk or Trunk Group number. *70 + (Feature Key number, 1 – 4) + (PSTN, IP Trunk or Trunk Group number) Phone Lock/Unlock You can use the Lock feature to prevent unauthorized trunk calls from being made from extension. To Activate Phone Lock *97 + (password) To Cancel Phone Lock **97 + (password) Call Waiting If disabled, it returns busy response while getting second call at non-idle state To Activate *98 To Cancel **98 Page Allow/Deny (for IP2007/8 only) Block one-way paging (group and all page) over the IP phone speaker To Activate Page Deny *99 To Cancel Page Deny **99 Copy Right 2006 Tecom, Co. LTD. All rights reserved Page 107 of 107
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