Tecom Co GW6200 Intelligent Gateway User Manual GW6200 Manual

Tecom Co Ltd Intelligent Gateway GW6200 Manual

Users Manual

GW6200 USER’S MANUAL Copyright © 2008 by TECOM CO. LTD.
GW6200 Product Spec Table of Contents Copy Right 2008 Tecom, Co. LTD. All rights reserved Page 2 of 2 Table of Contents 1. Introduction ..................................................................................................................... 3 2. Getting to Know the Router............................................................................................. 5 2.1 Specifications...........................................................................................................................................................5 2.2 Front Panel...............................................................................................................................................................5 2.3 Rear Panel ................................................................................................................................................................6 3. System Features............................................................................................................. 7 3.1 Answering Position ..................................................................................................................................................7 3.2 Auto Attendant & Voice Mail...................................................................................................................................7 3.3 Basic Call.................................................................................................................................................................8 3.4 Call Abandon............................................................................................................................................................8 3.5 Call Operator (Call Attendant) .................................................................................................................................8 3.6 Call Routing .............................................................................................................................................................8 3.7 Caller ID...................................................................................................................................................................8 3.8 Class Of Service (COS) ...........................................................................................................................................8 3.9 Daylight Saving Time ..............................................................................................................................................9 3.10 Direct Inward System Access (DISA) via Auto Attendant.....................................................................................9 3.11 Dynamic DNS ........................................................................................................................................................9 3.12 Extension Password ...............................................................................................................................................9 3.13 Fax/Modem............................................................................................................................................................9 3.14 Flash - Analog Port (SLT) Flash Recognition ........................................................................................................9 3.15 Hunt Group ............................................................................................................................................................9 3.16 IG Expansion..........................................................................................................................................................9 3.17 IP Trunk..................................................................................................................................................................9 3.18 Make an Outside Call...........................................................................................................................................10 3.19 Message Waiting Indication.................................................................................................................................10 3.20 Music On Hold.....................................................................................................................................................10 3.21 Night Switching ...................................................................................................................................................10 3.22 Numbering Plan ...................................................................................................................................................10 3.23 Paging(All/Group)................................................................................................................................................10 3.24 PSTN Backup.......................................................................................................................................................10 3.25 Registration..........................................................................................................................................................10 3.26 Remote Management via PC................................................................................................................................11 3.27 System Speed Dial ...............................................................................................................................................11 3.28 System Time & Date ............................................................................................................................................ 11 3.29 Toll Restriction..................................................................................................................................................... 11 3.30 Transfer ................................................................................................................................................................11 3.31 Trunk Group.........................................................................................................................................................11 3.32 Web Access Control .............................................................................................................................................11 3.33 Wizard Setup........................................................................................................................................................12 Appendix : Product Summary............................................................................................ 14
GW6200 Product Spec Introduction Copy Right 2008 Tecom, Co. LTD. All rights reserved Page 3 of 3 1. Introduction Congratulate on becoming the owner of the GW6200.Your LAN (local area network) and WAN (wide area network) will now be able to access the Internet using your high-speed Ethernet connection. This Administrator Manual will show you how to install and set up your GW6200. The IG (Intelligent Gateway) provides a variety of functions for users and can support a wide range of application in a complicated environment. Therefore, it needs Administrator to plan, install and set the whole environment of VoIP communication. And the knowledge of modern network and Internet technologies are essential for administrator. Analog PhoneADSL Modem / Cable ModemWiFi PhoneNotebookPC Router Connection Diagram Interfaces l WAN Interface: 10/100Base-T Ethernet port l CO Interface: 3 FXO (Loop Start, for PSTN) l Analog Device Interface: 1 FXS (for analog Telephone or FAX) l LAN Interface: 4 Ethernet (10/100Base-T) l Built-in 802.11g Wi-Fi access point Terminals l 1 Analog Terminal l 24 IP Stations (Wired/Wi-Fi IP Phone) In principle, the Administration is required to do the following things: (1) To understand the architecture, resources, and devices of whole environment which will be involved with the VoIP communications. (2) To build a common setting file for most users.
GW6200 Product Spec Introduction Copy Right 2008 Tecom, Co. LTD. All rights reserved Page 4 of 4 (3) To configure each phone and install them into the network. (4) To configure each interfaces and install them into IG. (5) And to solve the problems what users encounter during operation.
GW6200 Product Spec Installation Copy Right 2008 Tecom, Co. LTD. All rights reserved Page 5 of 5 2. Getting to Know the Router 2.1 Specifications Feature Additional Info Main Processor 240MHZ MIPS32 CPU Processor SDRAM External 64MB Processor Flash ROM External 8 MB Supplementary Processor 1x DSP AudioCode AC482-C (4 channel/each) System Flash (Voice Mail) 128MB Switch controller Broadcom BCM5325E System Power: 15V/0.8A Standards IEEE802.11g,IEEE802.11b,IEEE802.3 Ports 1×WAN,4×LAN,1×FXS ,3×FXO Button Reset, Power on/off Cabling RJ-45,RJ-11 LEDs POWER, WIRELESS, 3×LINE, TEL, 4×ETHERNET, WAN EMI/EMC: FCC Part15&68 ClassB / CE Certificated Operating Temp .0ºC to40ºC (32ºF to 104ºF) Storage Temp. -20ºC to 70ºC (-4ºF to 158ºF) Operating Humidity 10% to 80% relative humidity, Non-Condensing Environmental Storage Humidity 10% to 90% Non-Condensing 2.2 Front Panel The front panel contains several LEDs that indicate the status of the unit. Figure 2-1. Front Panel of GW6200 LED Name Color Status Description On Power on. POWER Blue Off Power off. On Wireless LAN initialization success. WIRELESS Blue Off Wireless LAN is not present. Off PSTN Line is idle. LINE (1-3) Blue On PSTN Line is busy. Off Phone is idle. TEL Blue On Phone is busy. On LAN connected. Off LAN network connection not present. ETHERNET(1-4) Blue Flashing LAN activity present (traffic in either direction). On WAN connected. Off WAN network connection not present. INTERNET Blue Flashing WAN activity present (traffic in either direction).
GW6200 Product Spec Installation Copy Right 2008 Tecom, Co. LTD. All rights reserved Page 6 of 6 2.3 Rear Panel The rear panel contains the ports for the unit's data and power connections. Figure 2-2. Rear Panel of GW6200 Label Function WAN RJ-45 connector: Connects the device to your cable modem, or to your ADSL Modem, It’s to connect to the remote network LAN1-4 RJ-45 connector: Connects the device to your PC's Ethernet port, or to the uplink port on your LAN's hub, TEL1 RJ-11 connector: Connects the device to your analog phone, Line 1-3 RJ-11 connector: Connects the device to your PSTN lines Power Connects to the supplied power converter cable On/Off Switches the device on and off
GW6200 Product Spec System Features Copy Right 2005 Tecom, Co. LTD. All rights reserved Page 7 of 7 3. System Features 3.1 Answering Position For incoming calls from PSTN (FXO ports), system provides the flexibility to ring to different destinations: Auto Attendant, Operator or Extension, according to the system service mode (day or night modes). For Extension, system provides the ability to have the calls to ring to one extension or one hunt group. It is also for those incoming VoIP calls from the registered ISP (Uplink Server) to be routed with the same method. 3.2 Auto Attendant & Voice Mail The IG Auto Attendant can greatly enhance business office productivity by providing either a full-duty automated attendant to handle all incoming system calls or part-duty automated attendant to handle overflow traffic. The Automated Attendant & Voice Mail Module provides 128MB of programmable voice announcements. It provides four ports to handle four (4) simultaneous callers. It provides the following functions: l Auto Attendant Functions It provides an incoming caller with a customized welcome greeting that describes the actions available to an incoming caller: n Provide four kinds of main greeting messages: Day, Night, Noon, and Holiday greeting messages. n Dial an extension number or operator code to reach the appreciate destination. n Press a digit to leave a message in a particular mailbox. n Press a digit to make an outside call via the specified check. n Provide the phone to forward the call to its voicemail box. n Provide the phone to set Direct Call Forward, Busy Call Forward or No Answer Call Forward. It will forward the incoming trunk call to another extension. n Provide the phone to set Do Not Disturb to stop the incoming line call from ringing. l Voice Mail Functions All mailbox users have access to these mailbox features n Delete, save, or skip messages. n Send messages to other mailbox. n Receive message information indicating the date, time, and sender information, if available. n Change personal greeting, and password. n Playback controls when reviewing messages. n Record a temporary greeting. n Send a notification via email when getting a leaving message. n Add attached WAV file in notifying email for leaved message. n The maximum recording length for each call is 180 seconds. n The all extension users share the same VM size. If the all extensions exist (25 extensions), the maximum total length for each user is about 10 minutes.
GW6200 Product Spec System Features Copy Right 2008 Tecom, Co. LTD. All rights reserved Page 8 of 8 n For each leaving message, it's saved 1 - 7 days l Voice Messages n Provide two languages service for the all voice files. n Administrators can record the all voice messages by themselves. n Administrators can update, backup or delete the all voice messages on the PC. 3.3 Basic Call To make an intercom call, dial a Station number (IP Terminal, POTS) or a Voice Mail number. To make an outgoing call, dial a phone number. System chooses a line (PSTN line, IP trunk, another GW6200) via Call Routing Table to dial out. If it includes “*” in the phone number, and the call is dialed through PSTN Trunk, it will be as a one second Pause time. To make an outgoing call, dial a PSTN, an IP Trunk or a Trunk Group number first. After hearing dial tone, dial the phone number. 3.4 Call Abandon For every PSTN call, system provides the facility (Loop Break, Polarity Reversal, Release Tone) to monitor the call status. If the remote party hangs up, the ongoing call must be terminated. 3.5 Call Operator (Call Attendant) One primary operator may be assigned in the system. The standard IP phone will serve as the operator telephone. When assigned as operator, this extension supports general system functions. While the internal extension dials Operator Directory Number ("0" at default), or the outside party dials "0" when Auto Attendant plays the Welcome message, these calls will be stored into Operator Queue. The Operator is First-In-First-Out to service these calls. At the waiting time, the calling party will be on Music-On-Hold state. 3.6 Call Routing The Call Routing feature automatically routes outgoing calls using the most appropriate route. The appropriate route is determined based on the number dialed. If necessary, GW6200 can automatically modify the dialed number by deleting and inserting digits. The call routing destination is a PSTN line, an IP line, a line group or another GW6200. 3.7 Caller ID GW6200 provides the ability to detect the calling party identification provided by CO via PSTN lines or by Uplink Server via IP trunks. This data when received by the telephone carrier will be displayed on all ringing IP phones or Caller ID equipped Single Line Telephone. 3.8 Class Of Service (COS) GW6200 provides eight (8) Classes of Service (COS) for assignment of outside line dialing-privileges. Each extension may be assigned one Day-COS and one Night-COS. The Extension COS is primarily used for restriction and control of long distance dialing. COS 0 is the highest priority. COS 7 is the lowest one.
GW6200 Product Spec System Features Copy Right 2008 Tecom, Co. LTD. All rights reserved Page 9 of 9 3.9 Daylight Saving Time Daylight Saving Time (DST) feature supports auto adjustment for daylight saving time. 3.10 Direct Inward System Access (DISA) via Auto Attendant The current PSTN/IP lines are all DISA lines. While ringing to AA, the outside callers have direct access to extensions, PSTN/IP lines, Call Routing and Trunk Groups. 3.11 Dynamic DNS GW6200 support Dynamic DNS to see the DDNS host name as GW6200’s WAN IP address in SIP application. Let the GW6200 have a static domain name for dynamic IP address. Before using the feature, you must register domains on DynDNS.org or TZO. 3.12 Extension Password All extensions of the IG system have an associated User Password. Password length is system programmable from 0 to 24 characters. All extensions of the IG system also have an associated User Password. The Password is applied to Voice Mail service, and some system feature settings (Phone Lock, COS Following). 3.13 Fax/Modem GW6200 supports FAX/modem tone detection and auto-fallback to G.711. 3.14 Flash - Analog Port (SLT) Flash Recognition Flash is the momentary operation of the hook-switch at the analog device, which can be deciphered by the IG system in such a way that the previous call in progress is held, or placed in a status of transfer awaiting further instructions from the user. 3.15 Hunt Group Incoming Trunk call can ring all Hunt Group member extensions simultaneously (All Ring). GW6200 supports 4 Hunt Groups. Each Hunt Group can have up to 24 members. Incoming Trunk calls ring all member extensions simultaneously. If more than one call rings at the same time, the first agent to go off hook will be connected to the call that has been ringing the longest. For unanswered Trunk call, it will be forwarded to a Reroute destination. The Reroute destination can be Auto Attendant or the first member’s Voice Mailbox. 3.16 IG Expansion While dialing a number, it may route to another GW6200 through Call Routing Table. It allows the user to make a direct call to an extension in another GW6200. It also allows the user to share the PSTN or IP Trunks in another GW6200 to make an outside call. 3.17 IP Trunk GW6200 can register up to 8 SIP Uplink Servers. The extensions may make a call to the users of the Uplink Servers, or any user in the world through the Uplink Servers. l SIP message, including INVITE, re-INVITE, ACK, CANCEL, OPTIONS, BYE,
GW6200 Product Spec System Features Copy Right 2008 Tecom, Co. LTD. All rights reserved Page 10 of 10 REGISTER, INFO, REFER, SUSCRIBE/NOTIFY and REPLACE messages. l SIP Outbound Proxy, SIP Proxy and Registrar l Auto-Registration when power-on or period l Session Timer support l Support IP address, domain name, user name, display name for SIP URL l STUN 3.18 Make an Outside Call System provides three methods to make an outside call. l The extension user dials the phone number directly. System automatically routes the outgoing call using the least expensive line via Call Routing Table. l The extension user dials a Line number or a Line Group number first. After hearing the dial tone, the user dials the phone number. l The extension presses a Line key first. After hearing the dial tone, the user dials the phone number. 3.19 Message Waiting Indication It’s a Voice Mail feature. When somebody leave messages, the router will inform the phones, and phones’ LCD will display new voice mails information, and its led will flash accordingly. 3.20 Music On Hold Any PSTN/IP line calls which placed on hold will give music to the other external party. 3.21 Night Switching GW6200 provide Day and night settings in service mode page. And during different time, Trunk incoming call will be forwarded to different extensions according to the settings. 3.22 Numbering Plan The Numbering Plan refers to the structure of dialed access to the various resources that are part of the system. GW6200 also allows for a very flexible configuration numbering for the various system resources. 3.23 Paging(All/Group) A Page can be initiated from any extension in the system. Dialing a Paging Group Directory number allows an extension to broadcast a page to all assigned members of the selected paging group. 3.24 PSTN Backup In case of power failure, GW6200 automatically switches the first PSTN line to the Single-line analog phone. The other PSTN lines are not supported. 3.25 Registration The IG combines Proxy and Registrar servers in its application. For a Registrar server, it acts as the front end to the location service for a domain, reading and writing mappings based on the contents of REGISTER requests. The location service is then typically consulted by a Proxy server.
GW6200 Product Spec System Features Copy Right 2008 Tecom, Co. LTD. All rights reserved Page 11 of 11 3.26 Remote Management via PC Programming the IG system database is possible via PC. IG build-in a web server for remote administration. 3.27 System Speed Dial GW6200 stores frequently dialed numbers. These Speed Dial Numbers are accessed for dialing by the associated Speed Dial Directory Numbers. The Speed Dial Directory Numbers are assigned in Numbering Table. GW6200 stores up to 100 Speed Dial Numbers. In the Speed Dial Number, it’s allowed to store Phone number up to 20 digits in length. Call Restriction and Call Routing are applied and extensions may utilize only those numbers allowed based on their extension COS. 3.28 System Time & Date The IG system provides a built-in time clock to track System Time for reference in certain features such as System Night Service Mode Change. This clock has the ability to automatically adjust with network NTP server through Internet. 3.29 Toll Restriction GW6200 provides sophisticated monitoring of digits dialed on PSTN/IP Trunks. If a digit or range of digits dialed on a Trunk line is inconsistent with the dialing extension’s COS, the call is denied. This calling COS criteria can be applied to local calls, long distance calls, and specific numbers that are considered allowed in areas where other numbers may be restricted. 3.30 Transfer Transfer is used to deliver calls at your extension to another extension. It means that calls can be routed to IG system destinations: an extension or an outside phone number. 3.31 Trunk Group System assigns each PSTN Trunk and IP Trunk to a specific Trunk Group. Each Trunk can be assigned to only one Trunk Group. The Trunk group assignment is used for Trunk pool access. If setting some PSTN trunks and some IP trunks into the same Trunk Group, the trunk access depends on the access priority. System provides up to 4 Trunk Groups. All PSTN Trunks and IP Trunks are assigned to default Trunk Group 1 and PSTN Trunks has higher access priority. System provides up to 4 Trunk Groups. All PSTN Trunks are assigned to Trunk Group 1 and all IP Trunks are assigned to Trunk Group 2. 3.32 Web Access Control It has System and Phone web access level. l System’s Web Page Access Control Allow only one user can login system’s Web page at the same time. One can’t login system’s Web page when there is another user has login already until the user logout or has no-action in 3 minutes.
GW6200 Product Spec System Features Copy Right 2008 Tecom, Co. LTD. All rights reserved Page 12 of 12 l IP Phone's Web Page Access Control Allow the users access internal IP phone's Web page. There are two methods to follow. n Login system’s Web page. In “Registered Phone” Page, all registered phones will be listed with their IP links. Click the link you can enter IP phone’s Web page. n Use voicemail username and password of IP phone when login system’s Web page. It will give a page list all registered phones with their IP links. 3.33 Wizard Setup Wizard Setup allows system administrator to select the appropriate mode and configure the corresponding settings step by step to create a basic GW6200 operation. The following eight operation setting items are supported WAN Setting LAN Setting Wireless Basic Wireless Security Internet Time Numbering Plan IP Trunk Call Routing Table
GW6200 Product Spec Configuration Copy Right 2005 Tecom, Co. LTD. All rights reserved Page 13 of 13
GW6200 Product Spec Appendix Copy Right 2005 Tecom, Co. LTD. All rights reserved Page 14 of 14 Appendix : Product Summary TCP/IP Protocols q IP Protocol (RFC 791) q ARP (RFC 826) / RARP (RFC 903) q ICMP (RFC792) q TCP (RFC 793) q UDP (RFC 768) q SNTP q DNS q HTTP q Telnet q TFTP q RTP q Static Routing q NAT with ALGs IP Address Assignment q Static q Dynamic q Subnet Mask q PPPoE Client (RFC 2516) q Primary and Secondary DNS q DHCP Server (RFC 2131-2132) q DHCP Client (RFC 2132) Routing q RIP v1/v2 q Static routing q DHCP Server/Relay/Client q DNS Relay q NAT/NAPT q IGMP Proxy Virtual Server q Virtual Server q Port Trigger QoS q IP ToS function (RFC 1349) q Priority queues for upstream traffic based on ToS field.
GW6200 Product Spec Appendix Copy Right 2008 Tecom, Co. LTD. All rights reserved Page 15 of 15 q IP Precedence VoIP Protocols q SIP (RFC 3261) q SDP(RFC2327) t q Real Time Protocol (RTP ; RFC 1889) q MD5 (RFC3261 HTTP) digest authentication q G.168 Echo Cancellation q Voice Codec: G.711, G.729a and G.726 q Support FAX/modem tone detection and auto-fallback to G.711 IP Trunk Support up to 8 IP Trunk, which can register to ITSP carrier. q SIP message, including INVITE, re-INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, INFO, REFER, SUSCRIBE/NOTIFY and REPLACE messages. q SIP Outbound Proxy, SIP Proxy and Registrar q Auto-Registration when power-on or period q Session Timer support q Support IP address, domain name, user name, display name for SIP URL Digital Audio q Codec: G.711 a-law/µ-law 64Kbps, G.729A/B (8Kbps), G.726 q SIP Call Offer /Answer: Codec auto capacity exchange q Echo Cancellation: G.168 for each voice line q Silence Detection/Suppression q Comfort Noise Generation q Adaptive jitter buffer q Different frame size support (10,20,30,40, 50, and 60ms) q Packet loss concealment q Out-band (RFC2833) and In-band DTMF Security q Password protected system management q User authentication for PPP (PAP/CHAP/MSCHAP) q Firewall q Packet Filtering q Access Control List q Wireless Security: Support WEP (64, 128-bit) encryption 802.1x and WPA/WAP2 authentication MAC Address-based access control
GW6200 Product Spec Appendix Copy Right 2008 Tecom, Co. LTD. All rights reserved Page 16 of 16 WDS support Configuration Management q LAN/WAN management via Telnet interface or Web-based browser interface q Firmware upgrade available by HTTP q Status display and event report from Web-based management q Settings Save and Restore q Reset to factory default Radio - WLAN q Stansard : IEEE 802.1g and 802.11b q Media Access Control : CSMA/CA with ACK q Modulation : OFDM/CCK q Frequency Range (Range depends on different country) q Output Power : 15dBm (typical) q Sensitivity : -67 (54Mbps) / -83 (11Mbps) dBm (typical) q Data Rate : 54, 48, 36, 24, 18, 12, 11, 6, 5.5, 2, 1Mbps, auto-fallback Remote Diagnostic q Syslog q Device Diagnostic, Enable remote test following: Test the connection to your local network, The connection to your Internet service provider, The status of PSTN Line, The status of IP Trunk Line, The status of VAA Line, The status of FXS The registered status of SIP Phones Physical Interfaces q One 10/100BaseT Internet port (RJ-45) for WAN interface q Four 10/100BaseT Internet port (RJ-45) for LAN interface q One Telephone interface (RJ-11) q Three PSTN Line interface q One PSTN Backup line LED Status LED Name Color Status Description On Power on. POWER Blue Off Power off. On Wireless LAN initialization success. WIRELESS Blue Off Wireless LAN is not present. Off PSTN Line is idle. LINE (1-3) Blue On PSTN Line is busy. Off Phone is idle. TEL Blue On Phone is busy. ETHERNET(1-4) Blue On LAN connected.
GW6200 Product Spec Appendix Copy Right 2008 Tecom, Co. LTD. All rights reserved Page 17 of 17 Off LAN network connection not present. Flashing LAN activity present (traffic in either direction). INTERNET Blue On WAN connected. Power Requirement q Input : Voltage Range 120VAC/60HZ or 220VAC/50HZ q Output : Linear 15V DC / 0.8A, 2.1mm barrel jack Operating Environment q Temperature : 0~400 C q Humidity : 10 to 90%, non-condensing Physical Specification q Dimension : 192(W) x 280(L) x 32(D) (mm) q Notice : The changes or modifications not expressly approved by the party q q responsible for compliance could void the user’s authority to operate the equipment. q q IMPORTANT NOTE: To comply with the FCC RF exposure compliance requirements, q q the antenna(s) used for this transmitter must be installed to provide a separationq q distance of at least 20 cm from all persons and must not be co-located or operating in q q conjunction with any other antenna or transmitter. No change to the antenna or the q q device is permitted. Any change to the antenna or the device could result in theq q device exceeding the RF exposure requirements and void user's authority to operate qq q FCC INFORMATIONThe Federal Communication Commission Radio Frequency InterferenceStatement includes the following paragraph:The equipment has been tested and found to comply with the limits for a ClassB Digital Device, pursuant to part 15 of the FCC Rules. These limits are designedto provide reasonable protection against harmful interference in a residentialinstallation. This equipment generates, uses and can radiate radio frequencyenergy and, if not installed and used in accordance with the instruction, may causeharmful interference to radio communication. However, there is no grantee thatinterference will not occur in a particular installation. If this equipment dose causeharmful interference to radio or television reception, which can be determined by turning the equipment off and on , the user is encouraged to try to correct the interference by one or more of the following measures:--Reorient or relocate the receiving antenna.--Increase the separation between the equipment and receiver.--Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.--Consult the dealer or an experienced radio/TV technician for help.The user should not modify or change this equipment without written approvalform TECOM CO., LTD. Modification could void authority to use this equipment. the device.

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