Tecom Co IG7600 Smartphone Wireless System / VoIP Server User Manual part2

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IG7600 Administration Manual
Start Paging Group number: 3 paging groups are defined in IG7600. If dialing a
Paging Group number, the call will page to predefined internal IP phones. It can also
select the Range like All Paging Number. The maximum phones for each paging group
are 16.
While pressing “Configuration” in “Start Paging Group number”, it shows Paging
Group Configuration screen. (Figure 6-60)
Figure 6-60. Voice – System – Numbering Plan – Paging Group
Start UCD Group number: 4 UCD groups are defined in IG7600. The maximum
phones for each UCD group are 17. If one UCD Group is assigned to Answering
Position of certain line, when there is an incoming trunk call, extensions of the UCD
group will be called and ringing
While pressing “Configuration” in “Start UCD Group number”, it shows UCD Group
Configuration screen. (Figure 6-61)
Figure 6-61. Voice – System – Numbering Plan – UCD Group
There are seven items to be decided.
For Ring Mode, IG7600 supports “All Ring”, “Linear” and “Distributed” mode. The “All
Ring” mode is no needed to use “No Answer Time” and “Timer Enable”.
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For other items, if “Timer Enable” is YES, the incoming call will be transferred to
another UCD Group’s member every “No Answer Time”. If NO, the call will ignore “No
Answer Time” and finally reroute to “Reroute Destination” after “Reroute Time”.
“Reroute Destination” can be an Auto Attendant Menu, an extension, a virtual
extension, or phone extension’s mailbox. “UCD Group Name” is shown on the phone
when receiving the UCD Group call.
Start Pickup Group number: The start number is used as All Pickup number. The
next 4 numbers are used for the four pickup groups.
System Speed Dial: Speed Dialing allows you to store frequently outgoing numbers.
There are 100 sets to be configured. Extension’s Class of service (COS) can also be
checked or not. (Figure 6-62)
Figure 6-62. Voice – System – Speed Dial
Start Call Park Number: IG7600 supports to park 4 trunk calls maximum. The Call
Park number can be programmed on the line keys.
6.6.3.2 Service Mode
This page allows you to configure the Day/Night/Time service mode. You can also
customize the working time manually for each weekday.
If you choose Time Mode, it’s for the specified day of week. The time is entered in
24-hour format. Valid entries are 00:00 to 23:59 in 1-minute increments. The first four
digits are for the start time. The last four digits are for the end time.(Figure 6-63)
Working Hours: It’s applied in Answering Positions and Auto Attendant Greeting.
Lunch Break: It’s applied in Auto Attendant Greeting
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Figure 6-63. Voice – System – Service Mode
6.6.3.3 Transmission
This page allows you to configure the Audio, FXS, and FXO settings. Click “Save
Settings” button to save the new configuration. (Figure 6-64)
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Figure 6-64. Voice – System – Transmission
Audio: It is used to set many Audio-related options. It will be applied to the all FXS and
PSTN lines.
Country: It may be used to determine not only the Caller ID detection/transmission
method but also ring/tone cadence/frequency.
RTP Packet Size: 10/20/30/40/50/60 ms.
Codec G.711 u-law, G.711 a-law, G.726-16, G.726-24, G.726-32, G.726-40, G.729:
IG7600 supports different audio priority. You can choose “None”, “First”, “Second”,
“Third”, “Fourth”, “Fifth”, “Sixth” and “Seventh.
RFC2833 Payload: It’s used as the default RFC2833 payload type when making the
outbound calls.
DTMF Type: In IG7600, there are two methods for transmitting DTMF tone. Select
RFC2833 Method, the DTMF tone will be transmitted by event packet. Select
SIP-INFO Method, the DTMF tone will be represent in SIP INFO Message.
Hold Recall Time: IG7600 provides hold recall line LED indication. When the hold
recall time expires, IG changes the Line LED to Hold Recall indication.
FXS: It is used to set many FXS-related options.
Fax Support: The system supports FAX/modem tone detection with G.711 and T38
mode.
Call ID Method: The system provides the ability to detect the calling party identification
provided by PSTN lines. It also transmits the calling party identification to POTS ports.
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There are four choices: NONE, DTMF Before Ring, DTMF After Ring, FSK Before Ring,
FSK After Ring.
Inter-digit Timeout: Its range is from 2 to 9 seconds.
FXS Hotline: Enable/Disable
FXS Hotline Number: FXS dialing number in Hotline application.
FXS Hotline Delay Ti me: At idle state, FXS lifts the handset or press the Speaker
button. A call is built to the Hotline Number either immediately or after the delay time.
FXO: It is used to set many central office line options.
Call Abandon Time: For every PSTN/FXO call, system provides the facility to monitor
the call status. If the remote party hangs up, the ongoing call must be terminated. The
PSTN line monitor is done by the loop-break signal or busy tone. The value range is:
Disable/100/200/…/1000 ms.
Ring Recognition Time: The timer determines the minimum ring duration recognized
as a valid incoming ring on a FXO port. Shorter ring signals are ignored. The timer
range is 200ms to 600ms in 40ms increments.
Delay Ring Time: The timer is to allow the Central Office to send ICLID before the call
is answered. Once the timer expires, the programmed extensions will ring and the
ICLID number will be sent to the ringing extensions. The timer range is 3 to 6 seconds
on 0.5 second increments.
Dial Wait Time: When the user seizes a PSTN/FXO line, the Stable Time delay is
needed to wait the dial tone from Central Office. The timer range is 0 to 8 seconds on 1
second increments.
Inter-digit Timeout: Its range is from 2 to 9 seconds.
Flash Time: The on-off duration for sending the FLASH signal. Its range is from 90 to
3000 ms.
Flash New Call: If this item is set “Enable”, a call will be taken account of a new call
when the CO FLASH feature is used.
FXO to FXO Call Duration: The maximum calling time between two FXO lines.
DTMF Signal On/Off Duration: The on/off time duration of DTMF signal. Their ranges
are from 50 to 200 ms.
Pause Time: The pause time of alphabet “p” in the process of call dialing. The timer
range is 1 to 5 seconds on 0.5 second increments.
Ring Abandon Time: It specifies the maximum time between valid ring signals from
the CO/PBX. If the duration between rings exceed the Ring Abandon time, IG7600
stops ringing the destination(s) and the port returns to idle. The timer range is 1 to 10
seconds on 1 second increments.
Release Guard Time: The guard time to ignore the noise signal when releasing the
call. The timer range is 1.0 to 3.0 seconds on 0.5 second increments.
Busy Tone Detection Time: System detects the busy tone to monitor the call status.
When it reaches the detection time, system assumes the remote party hangs up. The
ongoing call will be terminated. When setting the time to “0”, the Busy Tone detection
will be disabled.
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6.6.3.4 SMDR
SMDR (Station Message Detail Recording) will take down user’s dialing record. It
contains every calling period. From the log of SMDR, the administrator can charge some
fees from the user.
This page allows you to view the SMDR record and configure the SMDR. Click “View
SMDR” button to view the SMDR record, and click “Configure SMDR” button to configure
the SMDR. (Figure 6-65,Figure 6-66, Figure 6-67)
Figure 6-65. Voice – System – SMDR
Figure 6-66. Voice – System –SMDR – View SMDR
The “PSTN Outgoing Call Duration Start Time” is used to estimate whether the PSTN
outgoing call to be recorded. If the duration is less than it, the call won't be recorded. If log
mode is configured, the specified SMDR record will be sent to local or/and remote log
server.
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Figure 6-67. Voice – System –SMDR Configuration
6.6.3.5 UCD Call Log
This page shows the Call Log for incoming call to UCD group. (Figure 6-68)
Figure 6-68. Voice – System – UCD Call Log
6.6.4 Voice Mail
IG7600 provides a built-in Auto Attendant and Voice Mail System. It is separated into 7
parts:
 General
 Phone Extension
 Virtual Extension
 Update MOH File
 Update Voice File
 Holiday
 Advanced
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The configurable items for each part would be described in the following.
6.6.4.1 General
This page allows you to configure the general settings of the auto attendant and voice
mail.
Auto Attendant: (Figure 6-69)
Admin Password: The password of administrator.
Max Try Time: Maximum error times for extension’s key input.
Action When Max Error Reached: You can set the system “Forward to operator” or
“Disconnect” when reaching the “Max Try Time” errors for key input.
Prompt Language: Automated Attendant language type. It provides one or two
languages to be chosen.
VAA Codec: Choose the codec of auto attendant.
RTP Packet Size: Choose the RTP packet size of auto attendant.
DISA: Enable/Disable DISA. When enable DISA, Auto Attendant plays the Greeting
message and the Caller dials “#” key, caller can make an outside call. When disable
DISA, caller can’t make an outside call.
Figure 6-69. Voice – Voice Mail – General – 1
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Figure 6-70. Voice – Voice Mail – General – 2
Voice Mail: (Figure 6-70),
Language 1 Mode: If chooses “Chinese” it will say like “morning 9:00”, if chooses
“English” it will say like “9:00 AM”.
Language 2 Mode: If chooses “Chinese” it will say like “morning 9:00”, if chooses
“English” it will say like “9:00 AM”.
Email Notify with Voice Files: Add attached WAV file in notifying email for leaved
message.
Days for Keeping Voice Mail: Keep days for leaving messages. 0 means that the
messages are kept until the users delete them.
SMTP Support SSL: Choose “Yes” to support SSL.
SMTP Server: SMTP Mail Server.
SMTP Server Port: SMTP Mail Server port. The default value is 25.
Sender Email Address: Email Address of Sender.
Sender User Name: User Name of Sender’s Email.
Sender Password: Password of Sender’s Email.
Max recording time: The range of recording time is form 1 to 30 minutes.
Silence detection for VM recording: Set “Enable” of this item will do the silence
detection in VM recording. If “silence” is detected, IG7600 will terminate the recording
and release the line. It doesn’t work when AA’s codec is G.729.
Voicemail Tag: Voicemail tag
Email header: Email header
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6.6.4.2 Phone Extension
Voice Mail extension configuration allows you to configure voice mail settings for each
extension. While pressing “Configure”, it shows Extension Voice Mail Configuration
screen. (Figure 6-71)
Figure 6-71. Voice – Voice Mail – Phone Extension
The following items will be configured in the Extension Configuration (Figure 6-72):
Voice Mail: Enable/Disable. To disable this item, there is not allowed to listen to the
message from outside party.
Password: Password of voice mailbox of the extension.
E-mail Address: Phone user’s E-mail Address.
Prompt Language: Provides one of the two languages to be chosen.
Email Message: This item is used when the message file is attached. You can select
“Save as New”, the message will be displayed as a new message. Select “Save as
Old”, the message will be a listened message. Select “Delete”, the message will be
deleted.
Leaving Message: When disabling it, the mailbox stops recording the new leaving
messages.
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Figure 6-72. Voice – Voice Mail – Phone Extension – Extension Configuration
6.6.4.3 Virtual Extension
IG7600 provides 50 Virtual Mailboxes. These Virtual Mailboxes can be used by the
members not works in the office, or as a secondary mailbox (Figure 6-73).
When selecting “Configuration”, it also has an Extension Configuration page to be
configured (Figure 6-72)
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Figure 6-73. Voice – Voice Mail – Virtual Extension
6.6.4.4 Update MOH File
The Music On Hold (MOH) could be uploaded from the Local PC side. Click the “Browse”
to locate the new MOH file in the PC. Then, click “Update File” to process the file upload.
NOTE: The device do not allow “stereo” MOH format, please upload a MOH file with
“mono” format. (Figure 6-74)
Figure 6-74. Voice – Voice Mail – Update MOH File
6.6.4.5 Update Voice File
The voice files could be uploaded from local PC side. These voice files are compressed.
in Linux System. It allows a “.tar”, “.tgz” or “.tar.gz” compressed format file. (Figure 6-75)
Figure 6-75. Voice – Voice Mail – Update Voice File
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6.6.4.6 Holiday
This page allows you to configure the holiday or special off-duty days. You can click the
buttons under the table to choose pages. (Figure 6-76)
Figure 6-76. Voice – Voice Mail – Holiday
6.6.4.7 Advanced
This page allows you to browse, upload or download voice files through IG7600’s ftp
server. (Figure 6-77)
Figure 6-77. Voice – Voice Mail – Advanced
6.6.5 NAT Traversal
If IG is put behind a Router, you need to configure this page to enable NAT Traversal.
(Figure 6-78, Figure 6-79)
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Figure 6-78. Voice – NAT Traversal – 1
Figure 6-79. Voice – NAT Traversal - 2
The following items will be configured in the NAT Traversal page:
NAT Traversal Enable: Enable/Disable. IG can work properly if it’s pub behind NAT
only when it’s enabled.
STUN Server: A STUN server located at Internet.
TURN Server: A TURN server located at Internet.
Username: Most TURN server needs username/password to authenticate.
Password: Most TURN server needs username/password to authenticate.
Gathering Timeout: The expire timer to collect self information by ICE.
Keepalive Interval: Keep alive interval for STUN server.
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UPNP Port-Mapping Enable: To enable/disable UPNP client.
Router Private Address: If you choose “Auto” UPNP client will detect Router’s
private IP address by itself. If you choose “Manual” you should input Router’s private
IP address by yourself.
Router Public Address: It records Router’s public IP address detected by STUN.
External Registration SIP Port: Port that will be opened on Router for SIP port.
External IP Trunk SIP Port: Port that will be opened on Router for IP Trunk’s SIP
port.
External Crypto Protocol Port: Port that will be opened on Router for Crypto
protocol between IG and IP20xx/IP305x.
External RTP Proxy Port Start: Port range that will be opened on Router for RTP
proxy, it will reserve 300 ports.
External IP Trunk RTP Port Start: Port range that will be opened on Router for IP
Trunk RTP, it will reserve 100 ports.
External DSP RTP Port Start: Port range that will be opened on Router for DSP RTP,
it will reserve 14 ports.
External IPCamera Port Start: Port range that wille be opened on Router for IP
Cameras, it will reserve 8 ports.
RTP Transmission
This entry is for when two or more sip clients are behind the same router, how will the
clients exchange their RTP Packets? If you choose Always, IG will always do rtp relay,
ie IG will transport rtp packets for the two parties, if you choose Auto the two sip
clients will exchange rtp packets directly with each other.
6.6.6 Diagnostics
This page can help you to collect debugging information for trace easily.
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6.6.6.1 Remote Maintenance
Figure 6-80. Voice – Registered Phone
The following items will be configured in the Remote Maintenance page:
Remote Maintenance: Enable/Disable. When it’s enabled, IG will write necessary
information to maintenance log.
Destination Email: If it’s set, maintenance log file will be sent to this Email address
automatically if user presses “*64” accordingly.
Save SIP packets: If it’s checked, IG7600 will record SIP packets sent to or received
from IP20xx/IP305x.
Save IP Trunk SIP packets: If it’s checked, IG7600 will record SIP packets sent to or
received from each IP Trunk.
Download Log: You can download maintenance log to your local PC by pressing this
button.
Delete Log: You can delete all old maintenance logs by pressing this button.
6.6.7 Registered Phone
This page lists the information of registered phones, and provides the link to access the
phone's web page. (Figure 6-81)
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Figure 6-81. Voice – Registered Phone
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6.7 Management
The system administrator can do the following functions to manage the configurations,
events, and software update of the IG7600.
 Settings
- Backup
- Update
- Restore Default
 System Log
 TR-069 Client
 Time Settings
- Internet Time
- Daylight Saving Time
 Access Control
- Service Port
- Services
- IP Addresses
- Password
 PTC
 System Capacity
 Update Software
 Reboot
6.7.1 Settings
The settings area allows the administrator to create a backup, update the system, and
restore the system to factory default.
6.7.1.1 Backup
Click “Backup Settings”, you may save your IG7600’s configurations to a file on your PC.
The backup file is a compress file (.tar). It includes System Configuration file,
backupsettings.conf, and the individual extension’s voicemail configuration files (.ini)
(Figure 6-82)
Figure 6-82. Management – Settings – Backup
6.7.1.2 Update
Click “Browse” to locate the setting file saved on the Local PC. The file can be a compress
file (.tar) or a System Configuration file (backupsettings.conf). Then, click “Update
Settings” would apply the settings to the IG7600 according to the configuration file. (Figure
6-83)
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Figure 6-83. Management – Settings – Update
6.7.1.3 Restore Default
You can choose restore Voice Files or Default Settings or Restor All in the drop-down
menu. Click “Restore” to restore selected default settings. This would be helpful when the
voice files or settings are messed up. After IG7600 returns to factory default settings, the
wizard setup is invoked automatically when the administrator accesses to IG7600’s web
server. (Figure 6-84)
Figure 6-84. Management – Settings – Restore Default
6.7.2 System Log
This allows system administrator to view the system log and configure the system log
options. Click "View System Log" to view the system log. Click "Configure System Log" to
configure the system log options. (Figure 6-85, Figure 6-86)
When you configure the system log options, you can see Log Levels and Display Levels:
Emergency, Alert, Critical, Error, Warning, Notice, Informational, and Debugging. The Log
Level implies that what log level is applied to IG7600 to record the log. The Display Level
would just show the users the log message that they want to know. As a result, Display
Level was just a subset of total log messages. If “Mode” is set to “Remote” or “Both”, the
log messages would be sent to the specified UDP port of the specified log server. Click
“Apply/Save” button that you can save the new configuration.
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Figure 6-85. Management – System Log
Figure 6-86. Management –System Log –Configure System Log
6.7.3 TR-069 Client
WAN Management Protocol (TR-069) allows an Auto-Configuration Server (ACS) to
perform auto-configuration, provision, collection, and diagnostics to this device. Firmware
upgrade or vendor configuration file backup can be done remotely on ACS server. Select
the desired values and click "Save Settings" to configure the TR-069 client options.
(Figure 6-87)
Inform: It can be set to Disable or Enable for periodically inform every Inform Interval.
Fill the correct ACS URL, ACS username/password and select Interface, the TR-069
client is able to connect to ACS server.
Display SOAP message on serial console: Disable/Enable.
Connection Request Authentication: The “Connection Request User Name” and
“Connection Request User Password” are used for the server to initiate an ACS initiation
connection.
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Figure 6-87. Management – TR-069 Client
6.7.4 Time Setting
This item allows you to configure system’s time and the Daylight Saving Time.
6.7.4.1 Internet Time
This page allows you to configure the Internet time setting. You can choose the
“Automatically synchronize with internet time servers”. So the IG7600 can synchronize its
system time with NTP time server automatically (Figure 6-88). When you choose “Manual
Date and Time Settings”, you can manually configure the date and time settings (Figure
6-88).
Figure 6-88. Management – Time Setting – Internet Time – Automatically
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Figure 6-89. Management – Time Setting – Internet Time – Manually
6.7.4.2 Daylight Saving Time
This page allows you to configure the Daylight Saving Time (DST) which supports auto
adjustment for daylight saving time. Click “Save Settings” button that you can save the
new configuration. Click “Cancel Changes” button that you can cancel the changes.
(Figure 6-90,Figure 6-91)
Figure 6-90. Management – Time Settings – Daylight Saving Time
Figure 6-91. Management –Time Settings – Day Light Saving Time – Manual DST Rule
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Default International DST Rule: Default DST Rule obey international standard rule.
Manual DST Rule: Define your own DST Rule.
Start Time of DST: The date and time to start daylight saving.
If “Weekday” is 0, it means the date to start daylight saving is at exactly the given date.
If “Weekday” is not 0, the DST starts on the “Weekday” on or after the given date.
End Time of DST: The date and time to end daylight saving.
If “Weekday” is 0, it means the date to end daylight saving is at exactly the given date.
If “Weekday” is not 0, the DST ends on the “Weekday” on or before the given date.
Save Time during DST Period: The amount of hour/min/sec to add to the current
time during daylight saving period.
6.7.5 Access Control
This item allows you to configure some service Ports, enable/disable some services, IP
Address access control, and password for user, support, and administrator.
6.7.5.1 Service Port
This page allows you to change the IG7600's web port, ftp port, tftp port, ssh port and
telnet port. And they will take effect after reboot. (Figure 6-92)
Figure 6-92. Management – Access Control –Service Port
6.7.5.2 Services
A Service Control List enables or disables services from being used. (Figure 6-93)
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Figure 6-93. Management – Access Control –Services
6.7.5.3 IP Addresses
If the Access Control mode is enabled, permits access to local management services from
IP addresses contained in the Access Control List. If disabling the mode, it will not validate
IP addresses for incoming packets. WAN Only and WAN And LAN in Access Control
Interface entry are for you to choose the rule excecuted on which side of your IG. Make
sure you can connet to IG if you choose WAN and LAN mode.(Figure 6-94)
Figure 6-94. Management – Access Control –IP Addresses
6.7.5.4 Password
In this page you can define the passwords for administrator, support, and user. The
Administrator has unrestricted access to change and view configuration of your IG7600.
The Support is used to allow an ISP technician to access your IG7600 for maintenance and
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to run diagnostics. The User can access the IG7600, view configuration settings and
statistics, as well as, update the router’s software.
Use the password field to enter up to 16 characters. Note: Password cannot contain a
space. (Figure 6-95)
Figure 6-95. Management – Access Control – Password
6.7.6 PTC
IG7600 can connect to a PTS for upgrade IG7600 firmware, IG7600 configuration and
IP20xx Phone firmware. You can configure IG7600 name, PTS server URL and Time
interval for check new firmware version. (Figure 6-96)
Figure 6-96. Management-PTC
6.7.7 IP Camera
IG7600 now provide 8 entrys for IP Camera, You can either add IP Cameras
automatically when you are configuring a tecom special supported IP Camera, or
manually add an ordinary one.
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Figure 6-97. Management – IP Camera
click add to add a new entry
Figure 6-98. Management – IP Camera-Add
6.7.8 Update Software
The new released software could be upgraded from the Local PC side or remotely. Click
the “Browse” to locate the new software image file in the PC. Then, click “Update Software”
to process the software update. NOTE: The upgrade process takes about 5 minutes to
complete, and your IG7600 will reboot. (Figure 6-99)
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Figure 6-99. Management – Update Software
6.7.9 APNS Certificate
APNS Certificate page is for you to update your apns certificate file for IG. you can use
either Manual Mode or Auto Mode to update your certificate file. When you use Auto mode
ask for the server URL from your Internet service provider. You should update the
certificate file before your certification is expired. or your ios device will not get push
notifications any more.
Figure 6-100.
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Management – APS Client
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6.7.10 Reboot
Figure 6-101.
Management – Save/Reboot
Click “Reboot” to reboot the IG7600. The IG7600 would automatically save the
configuration before reboot, so that modified settings would take effect after reboot. (Figure
6-101)
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6.8 Diagnostics
This page provides the following information to users: (Figure 6-102)
 The network connection information on the net.
 The status of IG7600's PSTN Line.
 The status of IG7600’s IP Trunk Line.
 The status of IG7600’s AA Line.
 The status of IG7600’s FXS.
1) Network Connection
PASS: Normally connected
FAIL: Connecting fail
DOWN: No connection
2) PSTN Line / IP Trunk Line / AA / FXS
FAILED: Connecting fail or registering failure
IDLE: The line is idle
N/A: The line is not available
Busy: The line is in use
For Refresh Mode, if user select automatically refresh, the web page will automatically
refresh for every 20 seconds.
Click “Disconnect” button will allow you release the selected trunk line or rescue the
blocked one.
Figure 6-102.
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Diagnostics
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6.9 Logout
Press “Logout”, you can logout the IG7600 web configuration page.
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Appendix 1: Product Summary
TCP/IP Protocols
IP Protocol (791)
ARP (RFC 826) / RARP (RFC 903)
ICMP (RFC792)
TCP (RFC 793)
UDP (RFC 768)
SNTP
DNS
HTTP
Telnet
IP Address Assignment
Static
Dynamic
Subnet Mask
PPPoE Client (RFC 2516)
Primary and Secondary DNS
DHCP Server (RFC 2131-2132)
DHCP Client (RFC 2132)
Dynamic DNS
Routing
RIP v1/v2
Static routing
DHCP Server/Relay/Client
DNS Relay
NAT/NAPT
NAT Traversal / Far End NAT Traversal
SIP Firewall
Virtual Server
 Virtual Server
 Port Trigger
 DMZ
USB Host Application
 Printer Server
QoS
IP ToS function (RFC 1349)
DSCP
IP Precedence
Priority for Voice packet
VoIP Protocols
 SIP (RFC 3261)
 SDP(RFC2327, RFC3264)
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Real Time Protocol (RTP ; RFC 1889)
MD5 (RFC3261 HTTP) digest authentication
G.168 Echo Cancellation
Voice Codec: G.711u, G.711a, G726-16, G726-24, G726-32 and G.726-40 (G.729a
optional)
 Support FAX/modem tone detection and auto-fallback to G.711
 T.38
Digital Audio
Codec: G.711 a-law/µ-law 64Kbps, G.729
SIP Call Offer /Answer: Codec auto capacity exchange
Echo Cancellation: G.168 for each voice line
Silence Detection/Suppression
Comfort Noise Generation
Adaptive jitter buffer
Different frame size support (10,20,30,40, 50, and 60ms)
Packet loss concealment
Out-band (RFC2833) and In-band DTMF
Security
Password protected system management
User authentication for PPP (PAP/CHAP/MSCHAP)
Firewall
Packet Filtering
Access Control List
Wireless Security:
Support WEP (64, 128-bit) encryption
802.1x and WPA/WAP2 authentication
MAC Address-based access control
WDS support
Configuration Management
LAN/WAN management via Telnet interface or Web-based browser interface
Status display and event report from Web-based management
Configuration Save and Restore from PC
Reset to factory default
System Clock Setting
Manual / Automatic by Network NTP Server
Remote Diagnostics
Software Upgrade
Remote management through Tecom PTS/PTC
TR-069
Remote Diagnostic
 System for Debugging and Event log
 Device Diagnostic, Enable remote test following:
Test the connection to your local network,
The connection to your Internet service provider,
The status of PSTN Line,
The status of IP Trunk Line,
The status of VAA Line,
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The status of FXS
Language Support
 English (North America) – default
LED Status
LED Name
POWER
WIRELESS
LINE (1-6)
TEL
LAN
WAN
Color
Red/Blue
Blue
Blue
Blue
Blue
Red/Blue
Status
Description
Red On
Firmware updating
Blue
Flashing
System booting up
Blue On
System initialized and running
Off
Power off
On
Wireless LAN is active
Off
Wireless LAN is idle
Off
PSTN Line is idle
On
PSTN Line is active
Off
Phone is idle
On
Phone is active
On
LAN is connected
Off
LAN is not connected
Flashing
LAN activity present (traffic in either
direction)
Blue On
WAN is connected and IP is
obtained
Red On
WAN is not conneced or no IP
assigned
Flashing
WAN activity present (traffic in
either direction)
Power Requirement
 Input : Voltage Range 90~230 VAC
 Output : 12V DC / 1.5A
Operating Environment
 Temperature : 0~40℃
 Humidity : 10 to 90%, non-condensing
Physical Specification
 Dimension : 190(W) x 280(L) x 34(D) (mm)
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Appendix 2: Feature Access Codes
The Feature Access Codes are applied in IP2032/2061/2062 Phones, IP305x Smart
Phones and FXS phone only. It’s to activate/cancel some IG7600 user-specified
functions.
These Feature Access Codes are used when the phone is at idle state.
Direct Call Forward
Forward all of the calls without regard to the extension status.
(Type: 0 – ICM, 1 – Outside, 2 – Both)
To Activate
*21 + Type + Ext/VAA/UCD No.
*21 + Type + * + (PSWD) + * + Outside Number
To Cancel
**21
Busy Call Forward
Forward the calls if the extension is busy.
(Type: 0 – ICM, 1 – Outside, 2 – Both)
To Activate
*22 + Type + Ext/VAA/UCD No.
*22 + Type + * + (PSWD) + * + Outside Number
To Cancel
**22
No Answer Call Forward
Forward the calls if the extension doesn't answer the call within No Answer Time.
(Type: 0 – ICM, 1 – Outside, 2 – Both)
To Activate
*23 + Type + Ext/VAA/UCD No + * + Time.
*23 + Type + * + (PSWD) + * + Outside Number + * + Time.
To Cancel
**23
DND Call Forward
Forward the calls if the extension enables DND.
(Type: 0 – ICM, 1 – Outside, 2 – Both)
To Activate
*24 + Type + Ext/VAA/UCD No
*24 + Type + * + (PSWD) + * + Outside Number
To Cancel
**24
Follow Me Call Forward:
Forwards calls at your extension to the extension where you are currently working.
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(Type: 0 – ICM, 1 – Outside, 2 – Both)
To Activate
*25 + Type + Ext No + * + Password
To Cancel
**25 + Ext No + * + Password
Call Fork
When extension gets an incoming call, the extension gets ringing. It rings another
extension or rings an outside destination simultaneously.
(Type: 0 – ICM, 1 – Outside, 2 – Both; Destination: 1 – First; 2 – Second)
To Activate
*26 + Destination# + Type + Ext No
*26 + Destination# + Type + * + (PSWD) + * + Outside Number
To Cancel
**26  cancel the both forking destination
**261  cancel the first forking destination only
**262  cancel the second forking destination only
Do Not Disturb
Extension users can enable DND to stop incoming calls from ringing at their phone.
To Activate
*4
To Cancel
**4
Call Pickup
Users can answer the calls at another extension. The feature allows you to easily
access calls ringing via the feature access code.
*53 + Ext No.
COS Following
It changes the individual COS of the extension temporarily.
*55 + (phone number) + (password)
Call Back Busy (for IP20xx only)
When remote party is busy, press 6 to wait call back. Press *66 to delete the record.
To Activate
To Cancel
*66
Remote Maintenance Simple Enable
*62 + Action Type + Admin. Password
“Action Type”:1 – Enable ; 2 – Disable.
To Activate
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*621 + Admin. Password
To Cancel
*622 + Admin. Password
Remote Maintenance Simple Save
*63 + Admin. Password
Remote Maintenance
*64 + Action Type [+ Log Level] + * + Admin. Password
“Action Type”:1 – Enable ; 2 – Disable ;3 – Save and send the tar ball file through email.
“Log Level”: 0 – Error ;1 – Warning ;2 – Info ;3 – Debug
Reset Feature Buttons
Reset all feature buttons to IG7600’s setting.
*68 + (Password)
Reset To Default
Selected IG7600 extension features can be returned to default setting.
*69 + (Extension/Administrator password)
Feature Key Programming
To program the line keys as a PSTN, IP Trunk, Trunk Group number, Call-Park number
or Extension number.
*70 + (Feature Key number: 01 – 28(*)) + (Feature Key Type: 00 – 08) + Number
Feature Key Type:
00: Null; Number should be null.
01: Extension; Number can be an Extension number.
02: Trunk; Number can be a PSTN, IP Trunk or Trunk Group number.
03: Call-Park; Number can be a Park number.
04: Feature Key; Number can be a feature access code
05: Others; Number could be an outside phone number.
06. Do Not Disturb; Number should be null.
07: Live Record
08: Virtual Mailbox key; Number can be a Virtual number.
Note: IP2032 provides 2 keys for feature access.
IP2061/IP2062 provides 4 keys for feature access.
IP2061 supports EDM module, it provides 24 more (total 28) keys for feature access.
Service Mode Selection
Change Service Mode from Operator
*79 + (Service Mode, 0 – 3)
(Service Mode:
0. Change the Service Mode
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1: Day Mode
2: Night Mode
3: Time Mode)
Agent Log On/Off
It can control the status in an UCD group.
To Activate (Log On)
*91
To Cancel (Log Off)
**91
Phone Lock/Unlock
You can use the Lock feature to prevent unauthorized trunk calls from being made from
extension.
To Activate Phone Lock
*97 + (password)
To Cancel Phone Lock
**97 + (password)
Call Waiting
If disabled, it returns busy response while getting second call at non-idle state
To Activate
*98
To Cancel
**98
Page Allow/Deny
Block one-way paging (group and all page) over the IP phone speaker
To Activate Page Deny
*99
To Cancel Page Deny
**99
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Appendix 3: Auto Attendant and Voicemail System
The IG7600 Auto Attendant can greatly enhance business productivity by providing either a
full-time automated attendant to handle all incoming system calls or part-time automated
attendant to handle overflow traffic. The Voice Mail Module provides up to 16 hours
recording time that are shared by all extensions. The system can handle four simultaneous
calls
Appendix 3.1 Functions
Appendix 3.1.1 Auto Attendant Functions
The Auto Attendant provides an incoming caller with a customized welcome greeting and
specific prompts that will describe the options available to the caller.
A. AA Service Mode
The Auto Attendant supports 3 different Service Mode: Working, Holiday and
Temporary; each Service Mode plays the different Greeting Messages.
At Working mode, it follows the working time setting to play the greeting.
- “Working Time”: it’s to program the working time per weekday. If the current
time is in the programming Time, it plays Day Greeting message. If the current
time is out of the programming time, it plays Night Greeting message.
- ”Lunch Break Time”: It will be applied on Day time only. It plays Lunch Greeting
message.
- “Holiday”: It allows you to configure 20 off-duty holidays on “Holiday” mode.
On-duty holiday will be seen as “Working” time.
At Holiday mode, it plays Holiday Greeting message always.
At Temporary mode, it plays Temporary Greeting message. If the greeting message
does not exist, it follows Working mode to play the Greeting messages.
The system administrator can change the Service Mode remotely. Please refer
3.1.3.A (“Change the Greeting Mode”)
B. Advertised Message
Support a message to be like an advertisement.
a. Add a Virtual mailbox.
b. Record the advertisement as the Greeting message of the mailbox.
c. Disable “Leaving Message” of the Virtual Mailbox.
Program the Virtual Mailbox as Answering Position of the trunk, or the Destination of
the specified phone number in DID Table, it plays the advertisement. After finishing
the playing, the call will be released.
It also allows programming the virtual mailbox in Single Digit Table of AA Menu. After
listening to the message, it’s back to AA Menu.
C. Direct Inward System Access (DISA)
AA allows you to remotely access IG7600 lines to make the outside calls. Press “#”
when AA plays the Welcome message. AA will ask the caller to input the extension
number and the extension’s VM password. After verifying, the caller dials the outside
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phone number. AA will use the extension’s COS (Class Of Service) to check the
phone number in Call Restriction Table. Then, the phone number will be dialed out
via Call Routing Table.
The DISA function is disabled by default.
D. DTMF Digit Receiving
AA supports to receive DTMF digits by using RFC2833, In-Band DTMF and
SIP-INFO.
E. Route the Call to the Appropriate Destination
When AA answers the call, the caller can dial one or more digits to the destination.

 Extension Number

 Virtual Extension Number: it’s to leave a message in the Virtual VM box.

 UCD Group Number

 Operator Code

 Digit “*”: it’s to enter personal VM box.

 Digit “#”: it’s to make a DISA call.
Appendix 3.1.2 Voice Mail Functions
A. 16 Hours Recording Time
The Voice Mail Module provides up to 16 hours recording time that are shared by all
extensions. When 90% of the VM size is used, it shows “Message Full” on the all
IP20xx’s LCD.
When VM size is full, the call will be released when the caller asks to leave the
message.
B. 17 Extension Voice Mail Boxes
IG7600 support 16 IP extensions and 1 SLT extension. Each extension has a voice
mail box. For IP extension, the voice mail box is formed automatically when the
extension number is added in Phone Extension Table.
C. 16 Virtual Voice Mail Boxes
These Virtual Mailboxes can be used by the members not works in the office, or as a
secondary mailbox, or as a guest mailbox.
The virtual VM boxes also can be programmed as the Destination for the specified
DID Phone Number. The personal greeting can be used as the appropriate Main
Greeting to be played.
D. 200 VM Messages per Mailbox
For each VM box, the maximum number of Voice Mail is 200. The maximum
recording length for each message is 30 minutes. For each leaving message, it can
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be saved 1 - 30 days or infinite.
When entering the VM box to hear the leaving messages, it will play the total in the
message folder first. If it plays “99”, it means it has 99 or more messages in the
folder.
When the mailbox has no room to store the new messages, VM will play a warning
message, then release the call.
E. Email Notification
When a new message is left, VM supports to send a notification via email. VM also
supports to add the message as the attachment in WAV format (for PCMU and
PCMA format).
Envelop information indicates

 Time and date of the message received

 Sender information (Caller ID and Contact Number)

 Mailbox status (the count of the new and old messages)

 Email header. can be programmed. The default is “You have a new voice mail
message in your mailbox!)

 Voicemail Tag
When the email with leaving message is transmitted successfully, the leaving
message could be “Save as New”, “Save as Old” or “Delete” in the VM box. The
choice is programmable per mailbox.
F. Enter Voice Mail Box
The VM user can enter its own VM box through the followings way
a. Press the VM button. Then enter the VM password.
b. Dial VM number (default: 500) on its own IP20xx/IP305x phone. Then enter
the VM password.
c. Dial VM number (or press the VM button) on another extension’s phone. The
press “*”. VM will ask the user to enter the Mailbox number and password.
d. Enter VM box from outside through AA. Press “*” when hearing AA’s greeting
message. Then, VM will ask the user to enter the Mailbox number and
password.
e. The virtual Mailbox user can enter its own VM box on any IP20xx/IP305x
extension. Press the VM button, then press “*”, VM will ask the user to enter
the Mailbox ID and password.
G. Expert Mode Support When Reviewing Messages
The leaving messages will be played one by one continuously. When listening to the
leaving messages, the VM user can press the specified digit to delete or skip
messages.
“1”: listen the playing the message again
“2”: listen the next message
“3”: delete the message
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“4”: forward the message to other mailboxes
“5”: listen the previous message
“*”: it plays the instruction message (10516.vox)
If the VM user dials an unadapted number (“0/6/7/8/9”), it will play the instruction
message (10516.vox).
H. Forward Messages to Other Mailboxes
When listening to the leaving messages, the VM user can press “4” (10516.vox) to
transfer the message to other mailboxes. It will ask the user to input the Destination
(10501.vox). The Destination can be

 a Mailbox number

 All other mailboxes (press “0”)
I.
Personal Greeting
Every VM user can record its own VM Greeting message when entering the VM box
(press “3”). Before entering the VM box to leave the message, the caller will hear the
personal greeting of the VM box first.
J. Personal VM Password
The personal VM password is 4 digits fixed (default: “0000”). It will be used when
entering VM box.
The personal VM password can also be used in some other IG7600’s functions

 DISA function via AA

 Some IG7600’s feature access codes (for IP20xx/IP305x phones)
Every VM user can update its own VM password when entering the VM box (press
“4”).
K. Messages Backup
When rebooting the system to the default, the all leaving messages will be removed.
If it’d like to recover the files back, the administrator needs to backup the files
through FTP before rebooting the system to the default. Then recover these files
back after rebooting.
When connecting to the system through FTP, the following directories should be
back up:
/var/usb/disk1/vm/Msg: the all leaving messages
/var/usb/disk1/vm/Greeting: the all personal greetings
/var/usb/disk1/vm/Name: the all Display Name files.
Appendix 3.1.3 Management Menu
A. Change the Greeting Mode
Press “0” after entering Management Menu (19011.vox). It plays a message
(10920.vox”) to ask Administrator to select the Greeting Mode.
- Press “1” to select Working mode.
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Press “2” to select Holiday mode.
Press “3” to select Temporary mode.
B. Record the Greeting Messages
Press “1” or “2” after entering Management Menu (19011.vox). It selects the
language type in the recording.
Then press “1” ~ “5” to select the Greeting type (“1” is for Day message; “2” is for
Night message; “3” is for Lunch message; “4” is for Holiday message; “5” is for
Temporary message.).
C. Record the process Message
Press “3” after entering Management Menu (19011.vox). Then type 5 digits file
number to directly record prompt/greeting into the respective file name.
Appendix 3.2 Voice Messages
Appendix 3.2.1 File Format
A. Two Language Service
The file names of the all voice files for AA and VM are 5 digits length. For Language
1, the leading digit of the file name is “1”. For Language 2, the leading digit of the file
name is 2.
For Auto Attendant, when the both languages are enabled, AA will play 91000.vox
before playing the Welcome message. It asks the caller to select the language.
For Voice Mail, every VM user can select one of the both languages in Web setting.
B. Codec Type: G711-ulaw, G711-alaw and G729
When changing the codec type, the previous leaving messages, personal greeting
message of all VM Box will be deleted automatically. The Administrator should
update the all voice files to the selected codec type by itself.
It has a sub-folder for each codec under vox folder. When changing the codec type,
the previous VOX files will be overwritten by the VOX files in the sub-folder.
C. Record the Voice Files
You can change Voice Prompts by two ways:
Through IP Phone Client
a. Enter VM box.
b. Press "*" key right here, to enter the Administrator mode.
c. Type in Voicemail Administrator password (“000000” at default)
d. Listen to the prompt. Press “1” to record the first language greeting. Press “2”
to record the second language greeting. After the selection, it will play
19012.vox. Administrator inputs 1~5 to record the respective greeting
message.
e. Or press "3" directly, then type 5 digits file number to directly record
prompt/greeting into the respective file name
Through FTP Server directly
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a. All prompt/greeting files are saved in vox folder in PCMU or PCMA or G729
format. You can record your prompt in wav format first and then convert to the
selected format.
b. Login IG7600 embedded FTP server: ftp://IG7600_IP address (Or in
IG7600-Web, select “Voice” – “Voicemail” – “Advanced”, then press “Browser
Voicemail file” button.).
c. Save the new prompt to vox folder with the same file number to replace the
old prompt. (Suggest you to save all old prompts before updating the new
files.)
Through Web
In “Voice” – “Voicemail” – “Update Voice File” page, it allows to upload he voice
files. Before uploading, the voice files are compressed into a file with .tar, .tar.gz
or .tgz format.
D. Upload MOH File
IG7600 supports to upload the MOH (Music On Hold) file through Web. In web
(Voice - Voicemail - Update MOH File), upload a MOH file with "mono" format (PCM
signed, 16 bit, mono). IG7600 will convert it to MOH files with PCMU and PCMA
format, and save them into IG7600.
E. Preset Voice Prompts
File
Contents
Application
10001 Hello, your call has been answered by the voice processing It’s a Welcome Message. It’s played while
system. This system can quickly get your call to the getting an incoming FXO/IP line call in working
extension that you wish. You may dial that extension now or hours.
press zero for the attendant
10002 Hello, your call has been answered by the voice processing It’s a Welcome Message. It’s played while
system. At this time, our office is closed. However, this getting an incoming FXO/IP line call in off
system can quickly get your call to the extension that you hours.
wish. You may dial the extension now.
10003 Hello, your call has been answered by the voice processing It’s a Welcome Message. It’s played while
system. At this time, our office is closed. However, this getting an incoming FXO/IP line call in lunch
system can quickly get your call to the extension that you hours.
wish. You may dial the extension now.
10004 Thank you for calling. We are closed for the holiday. If you It’s a Welcome Message. It’s played while
know your party’s extension, please dial it now.
getting an incoming FXO/IP line call in holidays.
10005
Temporary Greeting Message.
10051 Enter the extension number, and then press pound (#)
It requests to dial a phone number.
10097 This mailbox is full. There is no room for more messages.
It talks to the Caller it has no room to store the
leaving messages.
10102 The operation you have requested cannot be completed, AA gets non-existed extension number input
Please wait while your call is transferred to the attendant.
many times. AA will transfer the call to
Operator.
10103 Your selection is not one of those available.
It’s played while the user makes an incorrect
input
10104 Please check the number and try again later.
It’s played before AA hangs up the call.
10106 Your entry doesn’t match any of the choices, please try AA gets non-existed extension number input
again.
and allows the caller to redial.
10107 Your entry doesn’t match any of the choices. Good bye!
AA gets non-existed extension number input
many times. AA will drop the call.
10201 Please wait while we transfer your call.
It’s played before AA transfers the call to the
transferred party.
10205 That extension is busy, press star (*) to wait a moment, for The transferred destination is busy. AA
automatic retry.
provides some choices for the user.
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10206 That extension does not answer, press star (*) to wait a The transferred destination doesn’t answer the
moment, for automatic retry.
call in 30 seconds. AA provides some choices
for the user.
10207 To leave a message, press pound (#).
Same as 10205 or 10206, another choice.
10210 You may also dial another extension now, or press zero for Same as 10205 or 10206, another choice
the attendant.
10221 Your entry doesn’t match any of the choices, please try It’s played while transferring a call to an
again, or press zero for the attendant.
extension set “Reject” of dial in.
10230 Using the letters on the telephone keypad, dial the person's It reminds the user how to input the name.
first or last name and then press pound. For "q" press 7. For
"z" press 9.
10231 When you hear the correct name, press 1.
It reminds the user how to choose a name.
10232 I'm sorry, there are no matches for the name that you have It’s played while the user makes an incorrect
entered.
name input.
10233 Please record your name after the tone. Press pound (#) It’s reminds the user how to record his name.
when finish or simply hang up.
10234 To search for another name press 1.
Plays if no match found in the company
directory
To exit and return to the main menu, press 2.
10301 Leave your message after the tone, Press pound (#) when It reminds the user how to leave messages.
finish or simply hang up.
10302 Your message has been recorded
Finish leaving message.
10303 To keep your message, press one.
It’s played after finishing leaving message.
To listen to the message, press two.
To rerecord the message, press three.
To cancel the message, press four.
To exit, press pound (#).
10304 Your message has been recorded.
The leaving message is recorded.
10305 That was the last message.
Notity that all leaving messages are played
10306 Thank you, good bye.
It’s played while finishing Voicemail System
service.
10501 Please input the mailbox number
10502
10503
10504
10505
10506
10507
10508
10510
10511
10512
10513
10514
10515
10516
It’s played first while the user gets into Voice
Mail Box through the FXO/IP trunks.
I’m sorry. The mailbox is not installed on this system, please It’s played if the user dials an invalid mailbox
try again.
ID..
I’m sorry. The mailbox number that you entered is not It’s played if the user dials a valid, but disabled
installed on this system, please try again.
mailbox ID.
Please input your password
It requests the user to enter the password of the
mailbox.
The password entered does not match the one stored, The user dials an incorrect password. It allows
please try again
the user to try again.
The password entered is not valid, please try again later.
The user dials incorrect password over 3 times.
It disallows the user to try again.
To listen to your messages, press one.
It’s played after entering Voice Mail Box.
To delete all messages, press two.
To record your personal greeting, press three.
To change the password of this mailbox, press four.
To record your name, press five.
To send a message to another extensions, press six.
To listen to your new messages, press one.
Selects the message folder
To listen to your saved messages, press two.
To undelete the message, press three.
You are no messages in this mailbox.
No leaving message in the mailbox.
You have
It will report how many leaving messages in the
mailbox.
voice messages
It reports how many leaving messages in the
mailbox. "xx messages"
voice message
"x message"
(for Chinese only)
new
To listen to this message again, press one.
This message is played when user dial a digit
To save this message, press two.
other than 1~5 and # during message listening.
To delete this message, press three.
To copy this message to another mailbox, press four.
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IG7600 Administration Manual
10517
10518
10519
10520
10521
10522
10523
10524
10526
10527
10528
To listen to the previous message, press five.
To exit and return to the previous menu, press pound.
There are no more messages.
It’s played if it has played the all messages.
To confirm deletion, press star (*). To cancel, press pound
(#).
First message.
It’s played if user order playback previous
message when it has played the first message.
To undelete the message, press zero
Plays when in the deleted folder to restore a
message to the Saved folder.
Copy complete.
Transfer the leaving message to another
mailbox well.
Copy failure.
Fail to transfer the leaving message to another
mailbox.
Voicemail system is deleting the all leaving
Deleting, please wait
messages.
All messages have been deleted.
All leaving message are deleted.
It reminds the user how to input the new
Please input the new four digit password.
mailbox password.
It plays what the new input password is.
The password you entered is
It’s to ask whether the new input password is
If this is correct, press one.
correct.
To re-enter, press two.
To return to the previous menu, press the pound (#).
10529 Your password has been changed.
It’s to report the password is changed
successfully.
It’s for recording a user’s temporally greeting.
10531 To listen to your current greeting, press one.
To record a new greeting, press two.
To delete the current greeting, press three.
To exit and return to the previous menu, press pound (#).
10532 There is no greeting recorded
It’s played if having no greeting message.
10533 Start recording after the tone. When you are finished, press It reminds the user how to record the greeting
pound (#).
message.
10534 The recording is complete.
It’s played after finishing recording.
10547 The programming is complete.
Finish setup.
10549 Deletion complete
It reports the leaving message is deleted
successfully.
10550 Deletion failed
It fails to delete the leaving message.
10580 I’m sorry. The mailbox number that you entered is busy.
The mailbox is in use.
10601 Begin recording after the tone, press pound when you are It reminds the administrator how to record the
finished. (#)
voice files.
10731 AM
10732 PM
10733 Oh
ante meridiem
post meridiem
Zero. Ex. February 3rd two oh two a.m. (Feb 03
2:02 a.m. = 2:02 )
10898
10899
(For Chinese Only)
(For Chinese Only)
19001 Input the system administrator password
It requests administrator to enter the mailbox
password.
19010 Enter the menu reading ID number to be notified. Valid
entries are zero through nine
19011 To change the greeting mode, press zero.
It’s for Management menu.
To record the English greeting, press one.
To record the Chinese greeting, press two .
To exit and return to the previous menu, press pound (#).
19012 To record the system greeting used during regular office It’s to choose what kind of greeting message
hours, press one.
will be recorded.
To record the system greeting used after hours, press two.
To record the system greeting used during break periods,
press three.
To record the holiday greeting, press four.
To record the temporary greeting, press five.
To exit and return to the previous menu, press pound (#).
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19013 To listen to the recording, press 1.
It’s for recording voice files.
To rerecord it, press 2.
To exit and return to the previous menu, press pound (#).
19015 There are no recordings.
The voice message is not yet recorded.
19020 To use the day greeting, press one.
Used to select the greeting message
To use the holiday greeting, press two.
To use the temporary greeting, press three.
19073 The extension number that you entered is not installed on It plays if entering a wrong extension number.
this system
19200 Please input the five digit file number.
To exit and return to the previous menu, press pound (#).
19201 The voice file code you entered is
91000 To select English, press one.
It’s for entering voice file name.
It’s to play what voice file name is entered.
If setting “Two Languages”, it’s played before
Welcome message.
To select Chinese, press two.
91100 (Beep Tone)
It’s played before recording any message.
pcmud
ial
pcmad
ial
g726di
al
g729di
al
pcmur
pcmar
g726r
g729r
mohpc
mu
mohpc
ma
mohg7
26
mohg7
29
Dial Tone - PCMU
Dial Tone - PCMA
Dial Tone - G726
Dial Tone - G729
Ringback Tone - PCMU
Ringback Tone - PCMA
Ringback Tone - G726
Ringback Tone - G729
Music On Hold - PCMU
Music On Hold - PCMA
Music On Hold - G726
Music On Hold - G729
10870
0 zero
10871
1 one
10872
2 two
10873
3 three
10874
4 four
10875
5 five
10876
6 six
10877
7 seven
10878
8 eight
10879
9 nine
10880
10 ten
10881
11 eleven
10882
12 twelve
10883
13 thirteen
10884
14 fourteen
10885
15 fifteen
10886
16 sixteen
10887
17 seventeen 10888
18 eighteen
10889
19 nineteen
10890
20 twenty
10891
30 thirty
10892
40 forty
10893
50 fifty
10894
60 sixty
10895
70 seventy
10896
80 eighty
10897
90 ninety
10700
first
10701
second
10702
third
10703
fourth
10704
fifth
10705
sixth
10706
seventh
10707
eighth
10708
ninth
10709
tenth
10710
eleventh
10711
twelfth
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IG7600 Administration Manual
10712
thirteenth
10713
fourteenth
10714
fifteenth
10715
sixteenth
10716
seventeenth
10717
eighteenth
10718
nineteenth
10719
twentieth
10720
21th
10721
22th
10722
23th
10723
24th
10724
25th
10725
26th
10726
27th
10727
28th
10728
29th
10729
30th
10730
31th
10760
January
10761
February
10762
March
10763
April
10764
May
10765
June
10766
July
10767
August
10768
September
10769
October
10770
November
10771
December
Appendix 3.2.2 File Storage
The all voice files serviced for Auto Attendant and Voice Mail are saved in
/var/usb/disk1/vm/vox folder. Some sub-folders are created under the vox folder. It’s a
backup, and will be used when changing the codec of the voice files.
vox/pcmu: voice prompts with PCMU codec.
vox/pcma: voice prompts with PCMA codec
vox/G729: voice prompts with G729 codec
vox/General: Dial Tone files (pcmudial, pcmadial, g729dial),
Ringback Tone files (pcmurb, pcmarb, g729rb), and
Music-on-Hold files (mohpcmu, mohpcma, mohg729).
When changing “VAA Codec” settings, the files in the specified folder and vox/General
folder will be copied into /vox to be serviced in the application.
Copyright 2013 Tecom, Co. LTD. All rights reserved
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Appendix 3.3 Flowchart
Appendix 3.3.1 Automated Attendant
Language 1 only
Listening
message ?
1A
Press
Language 2 only
Both
91000
For Language one, press one
For Language two, press two
10001
Hello, please dial the
extension number directly or
press zero for the operator
Prompt Language
20001
Hello, please dial the
extension number
directly or press zero
for the operator
Yes
No
Yes
Make an outside call?
Press
11
No
Operators
code
Press
Yes
No
1A
Dial by name
code
No
10106
The number is
incorrect, please
dial again.
No
In Extension number
and Virtual number
Range?
Yes
No
Error Times=Max
Try Time
1B
Forward to
Operator
10102
The number is incorrect,
your call will be transfer to
the operator
Find out operator
number
Yes
12
Transfer to
operator
Hang up
End
Yes
Action When Max
Error Reached
Disconnect
10306
Find out
operator
number
Transfer to
operator
Thanks for your using,
good bye.
End
Hang up
End
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IG7600 Administration Manual
Appendix 3.3.1.1 Make an Outside Call
11
No
Input
number?
Yes
10502
Sorry, no such a
mailbox number,
please try again
Not exist
No
Error Times=3
10501
Please input mailbox
number
Exist
Yes
10104+10306
Please check your number
and dial again. Thanks for
your using, good bye.
10504
Please input your
password
Is password
correct?
Hang up
No
Error Times=Max
Try Time
Yes
Yes
End
10051
Please dial the phone
number, at the end,
press pound key (#)
10506+10306
The password is
incorrect, please check it
and try later. Thanks for
your using, good bye.
No
10505
The password
is incorrect,
please try
again
Transfer to
destination
Hang up
Hang up
End
End
Copyright 2013 Tecom, Co. LTD. All rights reserved
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IG7600 Administration Manual
Appendix 3.3.2 Subscriber Voicemail Flowchart
No
Error Times=Max
Try Time
Yes
Yes
10201
Your call is in transferring,
No
1B
Extension is
existed
19073+10210
The extension number that you
entered is not installed in this system.
To dial another number, press zero for
Please wait
Setting reject of
dial in
the operator
Yes
No
Setting direct call
forward
To leave a message, press the pound
key (#)
To dial another number, press zero for
the operator
1A
2B
Transfer to
destination
extension
No
Transfer to
extension
1A
2A
Answer
Or
Dial Times=Max Try
Time
Busy
No Answer
Original Ext?
No
Original Ext?
Yes
Yes
2B
No
Hang up
Yes
Setting Busy
Call
Forward
Yes
2B
Setting no answer
call forward
End
No
No
10205+10207+10210
The extension line is busy, to wait for a
retry, please press the star key (*). To
leave a message, press the pound key
(#). To dial another number, press zero
for the operator.
Transfer to
original ext.
2A
Yes
Setting leaving
message directly
Zero
2A
No
Yes
Zero or another
number
Extension busy
10205+10207+10210
The extension line is busy, to wait for a
retry, please press the star key (*)
Transfer to
original ext
Yes
No
1A
10221+10207
Sorry, the number you dialed is not
available, please dial another number,
or press zero for the operator
To leave a message, press the pound
key (#)
10206+10207+10210
The number you dialed is not available,
to wait for a retry, please press the star
key (*). To leave a message, press the
pound key (#). To dial another number,
press zero for the operator.
2A
Zero or another
number
1A
Copyright 2013 Tecom, Co. LTD. All rights reserved
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Appendix 3.3.2.1 Leaving messages
2A
Y es
H a s th e p e rs o n a l
g re e tin g b e e n
re c o rd e d ?
No
P la y in g p e rs o n a l
g re e tin g
D is a b le le a v e
m essage?
Yes
No
10301
P le a s e le a v e y o u r m e s s a g e
a fte r th e b e e p , w h e n fin is h ,
p re s s th e p o u n d (# )
If it is a n u rg e n t m e s s a g e ,
p re s s th e s ta r (*)
S a v e m e s s a g e w ith
d a ta a n d e x te n s io n
10302
Y o u r m e s s a g e h a s b e e n re c o rd e d
P la y in g th e
re c o rd in g
10303
T o c o n firm re c o rd in g , p re s s o n e
T o lis te n in g to y o u r re c o rd , p re s s tw o
T o re c o rd y o u r m e s s a g e a g a in , p re s s th re e
T o c a n c e l y o u r re c o rd in g , p re s s fo u r
W h e n fin is h in g , p re s s fo u r
4 or #
10304
Y our m essage has been saved
D e le te v o ic e file o f
te m p o ra ry a re a
10306
T h a n k s fo r y o u r u s in g
good bye
H ang up
M e s s a g e w ill b e re c o rd e d o f c a lle r d ro p s
th e c a ll im m e d ia te ly a fte r le a v in g m e s s a g e
E nd
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IG7600 Administration Manual
Appendix 3.3.3 Mailbox Administer Flowchart
No
No
Input
number?
Not exist
Error Times=3
Yes
Yes
Exist
10104+10306
Please check your
number and dial again.
Thanks for your using,
good bye.
10502
Sorry, no such a
mailbox number,
please try again
10501
please input
mailbox
number
10503
The mailbox has not
enabled, please dial
another number
Disable
Extension voice
mail enable or
disable?
Enable
Hang up
10504
Please Input your
password
End
No
Is password
correct?
Error Times=3
Yes
Yes
3B
10507
To listen to the message, press one.
To delete all messages, press two.
To record your personal greeting, press three.
To change the password, press four.
To record your name, press five.
To leave a message to other extensions, press six.
10506+10306
The password is
incorrect, please
check it and try
later. Thanks for
your using, good
bye.
No
10505
The password
is incorrect,
please try
again.
Hang up
User input
End
Record personal greeting
Copyright 2013 Tecom, Co. LTD. All rights reserved
34
35
36
Administrator’s Voicemail
33
Broadcast message
32
Record your name
31
Delete all messages
Listening message
Change password
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Appendix 3.3.3.1 Listening message
31
Leaving
messages ?
No
Yes
10511 + 10512
You have ? messages
Playing all voice messages and
the recording time in turns.
10510
You have
no
messages
Press one to listen the playing message again
Press two to listen the next message
Press three to delete this message
Press four to transfer this message to other mailbox
Press five to listen the previous message
Press pound (#) to return to the previous menu
10501
10518
To confirm the deletion,
press star (*)
Point to
next
message
Please input
mailbox number
Transfer this
message
10549
Point to
previous
message
Deletion completed
10521
You message has been
transferred successfully
Yes
More messages ?
No
Have previous
message?
Yes
No
10517
This is the last message
10519
This is the first message
3B
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Appendix 3.3.3.2 Delete all Messages
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IG7600 Administration Manual
Appendix 3.3.3.3 Recording Personal Greeting
33
10531
To listen to your greeting, press one
To record new greeting, press two
To delete the current greeting, press three
When finish, press the pound (#)
User input
No
Is personal
greeting
recorded?
10532
You have no
greeting recorded
Yes
Playing Greeting
10533
Please record greeting
after the beep. When
finish, press the pound (#)
3B
Delete message
Recordin
10549
10534
Your recording is finished
Copyright 2013 Tecom, Co. LTD. All rights reserved
Deletion completed
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Appendix 3.3.3.4 Changing Mailbox Password
34
10526
Please input new four digits
number password
10527+10528
The new password you entered is xxxx
To confirm the new input, press one
To reenter, press two
To cancel and return to the previous
menu, press the pound (#)
10529
Your password has
been changed
3B
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Appendix 3.3.3.5 Record your name
35
10233
Please record your name
after the beep. When finish,
press the #.
Recording
10534
Your recording is finished
3B
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IG7600 Administration Manual
Appendix 3.3.3.6 Leave a Message to Other Extension(s)
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IG7600 Administration Manual
Appendix 3.3.4 System Administrator’s Voicemail Flowchart
19001
Please input the
administrator password
10505
The password is
incorrect, please
try again
Yes
No
Error Times=3
No
Is password
correct?
4A
Yes
10506
The password is
incorrect, please
check it and try
later
19011
To change the greeting mode, press 0
To record the first language greeting, press one
To record the second language greeting, press Two
Add a Virtual mailbox, press 3.
Delete a Virtual mailbox or delete the messages of
a phone extension’s mailbox, press 4.
Change mailbox’s password, press 5.
Hang up
When finish, press the pound (#)
Option is for internal
use only. Hence, it will
not be playback to user
to avoid any change to
recording
User input
End
Copyright 2013 Tecom, Co. LTD. All rights reserved
42
43
44
45
Change mailbox s password
Recording process voice files
Delete a Virtual mailbox
Add a Virtual mailbox
41
Recording greeting for various languages
Change the greeting mode
40
1,2
’
4A
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Appendix 3.3.4.1 Change the Greeting Mode
Note: At Temporary Greeting mode, it plays Temporary Greeting message. If the file is non-existed, it
follows Working mode to play the Greeting messages.
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Appendix 3.3.4.2 Recording Various Greeting
41
19010
Please select the AA
Menu number
User input (0~9)
19012
To record the greeting for regular office hours, press one
To record the greeting for out of office hours, press two
To record the greeting for lunch time break, press three
To record the greeting for holidays, press four
To record the temporary greeting, press five
When finish, press the pound (#)
4A
User input
Input incorrect
others
1,2,3, 4,5
19013
To listen to current greeting press one
To record the greeting, press two
When finished, press the pound (#)
Yes
there Is
voice file?
Playback voice
file
No
19015
There are no
recordings
10601
Please begin to record
after the beep, when
finish, press the pound
10305
End of messages
Copyright 2013 Tecom, Co. LTD. All rights reserved
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IG7600 Administration Manual
Appendix 3.3.4.6 Recording Process Voice Files
45
19200
P le a s e in p u t fiv e d ig its
n u m b e r v o ic e c o d e .
T o c a n c e l th e in p u t, p le a s e
p re s s th e p o u n d (# )
‘ #’ ?
Yes
Is
No
4A
19201+10528
2 or #
T h e v o ic e c o d e th a t y o u e n te re d is x x x x x
T o c o n firm th e n e w in p u t, p re s s o n e .
T o re e n te r, p re s s tw o .
T o c a n c e l a n d re tu rn to th e p re v io u s m e n u ,
p re s s th e p o u n d (# )
Y es
19013
T o lis te n to c u rre n t
g re e tin g p re s s o n e
T o re c o rd th e g re e tin g ,
p re s s tw o
W h e n fin is h e d , p re s s
th e p o u n d (# )
Is th e re
v o ic e file ?
P la y in g v o ic e
file
No
19015
T h e re a re n o
re c o rd in g s
10305
10601
P le a s e b e g in to re c o rd
a fte r th e b e e p , w h e n
fin is h , p re s s th e p o u n d
E nd of m essages
Copyright 2013 Tecom, Co. LTD. All rights reserved
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IG7600 Administration Manual
Appendix 4: APS
APS is the remote Management for IG7600. The APS system consists of 2 components:
APS and PTC.
APS is a Windows application that allows you to manage the system (Firmware and
configuration update for IG7600 and firmware update for IP phones registered to the
IG7600).
PTC is a client software that is embedded in the IG7600.
Appendix 4.1 Install APS on Windows
APS is a program that can be executed on MS Windows.
Typically you can get a tarball of APS, like APS-V0.6.9.rar, from your supplier.
When you get it, please unzip it on your PC, then you can get a directory named
“Release”, then please run the Setup.Exe file which makes an executable binary file
“APS” installed on your PC.
After APS is installed on your PC, you can use it to upgrade the firmware or
configuration of IG7600 or IPPhones, and you can also reset all IP Phones to defalt
with it.
If you execute the APS program, you can see the main window of APS is as following:
Appendix 4.2 Managing IG7600 Firmware
Press Firmware Manager -> IG7600 Firmware Manager, a new window will be
popped up.
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IG7600 Administration Manual
a. Press Open button to select available firmware of IG7600 on your PC.
b. Press Upload button to load available firmware to APS. After the loading
is finished, you can see the following window:
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Copyright 2013 Tecom, Co. LTD. All rights reserved
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IG7600 Administration Manual
Appendix 4.3 Show all IG7600 managed
Press Refresh button on the main window as following:
All available IG7600 managed will be shown as following:
If you click on any one of them, all IP Phones that registered on it will be shown as
following:
Copyright 2013 Tecom, Co. LTD. All rights reserved
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IG7600 Administration Manual
a. If you press this new window, the window will be closed.
b. If choose one searching type in down list, and put searching keys on text
box, then press search button, the devices which meet the keys will be
displayed.
Copyright 2013 Tecom, Co. LTD. All rights reserved
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IG7600 Administration Manual
Copyright 2013 Tecom, Co. LTD. All rights reserved
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IG7600 Administration Manual
Appendix 4.4 Upgrading IG7600 Firmware
Select the IG7600 that you want to upgrade.
Press Action->IG7600 Firmware Update, then you can choose the firmware to
upgrade to this IG7600.
After you press Update button, the upgrading procedure begins, and the status of
IG7600 will become “waiting” or “loading” before the upgrading procedure finishes.
Copyright 2013 Tecom, Co. LTD. All rights reserved
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IG7600 Administration Manual
Copyright 2013 Tecom, Co. LTD. All rights reserved
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IG7600 Administration Manual
Appendix 4.5 IG7600 Configure File Update
Press
Action->IG7600 Configure File Update.
You can upgrade more than one IG7600 at one time.
Copyright 2013 Tecom, Co. LTD. All rights reserved
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IG7600 Administration Manual
Appendix 4.6 Managing IP Phone Firmware
Press Firmware Manage->IPPhone Firmware Manager
Press Open button to choose available IP Phone firmwares on PC and press Upload
button to load it to APS.
Copyright 2013 Tecom, Co. LTD. All rights reserved
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IG7600 Administration Manual
Copyright 2013 Tecom, Co. LTD. All rights reserved
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IG7600 Administration Manual
Appendix 4.7 Upgrading IP Phone Firmware
Choose one IP Phone Firmware file and press Update button to load it to IG7600.
After the IP Phone firmware is uploaded to IG7600, all IP Phones with that model that
register to this IG7600 will be upgraded with this firmware within 30 minutes (IG7600
will notify every IP Phone after a delay with a random time between 0 to 30 minutes).
Copyright 2013 Tecom, Co. LTD. All rights reserved
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IG7600 Administration Manual
Appendix 4.8 Reset IP Phone to Default
Press Action->Reset IPPhone to Default.
Then all IP Phones that register to this IG7600 will be reset to default.
Copyright 2013 Tecom, Co. LTD. All rights reserved
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IG7600 Administration Manual
Appendix 4.9 Configuration Manager
Press Get Cfg File button on the main window, then the configuration file on the
specific IG7600 is downloaded to your PC.
Press Configuration Manage button, then you can edit this configuration file.
After you modify the configuration and save it, you can send it back to this IG7600,
then this IG7600 will use this file as its configuration file and reboot itself to let it take
effect.
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IG7600 Administration Manual
Copyright 2013 Tecom, Co. LTD. All rights reserved
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IG7600 Administration Manual
Appendix 4.10 Show Update Log
Press Tools->Log
A window showing all the log for operations will display.
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IG7600 Administration Manual
Appendix 4.11 About
Show APS version info here.
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