Telefield IP-162 IP DECT Phone User Manual
Telefield Ltd. IP DECT Phone
User Manual
IP162 IP-DECT Phone
Interference Information
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference; and (2) This device must accept
any interference received, including interference that may cause undesired operation. Privacy of
communications may not be ensured when using this phone.
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular
installation.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
•
Reorient or relocate the receiving antenna (that is, the antenna for radio or television that is
“receiving” the interference).
•
Reorient or relocate and increase the separation between the telecommunications equipment
and Receiver.
•
Connect the telecommunications equipment into an outlet on a circuit different from that to
which the receiving antenna is connected.
If these measures do not eliminate the interference, please consult your dealer or an experienced
radio/television technician for additional suggestions. Also, the Federal Communications Commission
has prepared a helpful booklet, “How To Identify and Resolve Radio/TV Interference Problems. This
booklet is available from the U.S. Government Printing Office, Washington, D.C. 20402. Please specify
stock number 004-000-00345-4 when ordering copies.
Warning: The changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
The RCA IP162 phone is designed for business environment use. It is a full-featured SIP solution,
interoperable with most IP PBX and VoIP providers.
Please read through the instruction booklet before you get started to better understand the
features of the IP162.
FCC RF Radiation Exposure Statement
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled
environment. This base should be installed and operated with a minimum distance of 20
centimeters between the radiator and your body. This transmitter must not be co-located or
operated in conjunction with any other antenna or transmitter.”
This is a class B device, in a domestic environment; this product may cause radio interference, in
which case the user may be required to take adequate measures. To avoid the potential effects on
the environment and human health as a result of the presence of hazardous substances in electrical
and electronic equipment, end users of electrical and electronic equipment should understand
the
meaning of the crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal
waste and have to collect such WEEE separately.
FCC Part 68 and ACTA
Customer Information
1. This equipment complies with Part 68 of the FCC rules and the requirements
adopted by the ACTA. On the bottom of this equipment is a label that contains,
among other information, a product identifier in the format US:3F8IPNANIP162. If
requested, this number must be provided to the telephone company.
2. A plug and jack used to connect this equipment to the premises wiring and
telephone network must comply with the applicable FCC Part 68 rules and
requirements adopted by the ACTA. A compliant telephone cord and modular plug
is provided with this product. It is designed to be connected to a compatible
modular jack that is also compliant. See installation instructions for details.
3. If this equipment [US: 3F8IPNANIP162] causes harm to the telephone network, the
telephone company will notify you in advance that temporary discontinuance of
service may be required. But if advance notice isn't practical, the telephone
company will notify the customer as soon as possible. Also, you will be advised of
your right to file a complaint with the FCC if you believe it is necessary.
4. The telephone company may make changes in its facilities, equipment, operations
or procedures that could affect the operation of the equipment. If this happens the
telephone company will provide advance notice in order for you to make
necessary modifications to maintain uninterrupted service.
5. If trouble is experienced with this equipment [US: 3F8IPNANIP162], for repair
or warranty information, Service can be facilitated through our office at:
U.S. Agent Company name: Telefield NA
Inc Address: 4
915 SW Griffith Dr.
#302 Beav erton, Or 97005 , USA
Tel: 1‐800‐511‐3180
Fax: +503‐626‐6349
If the equipment is causing harm to the telephone network, the telephone company
may request that you disconnect the equipment until the problem is resolved.
6. Please follow instructions for repairing if any (e.g. battery replacement section);
otherwise do not alternate or repair any parts of device except specified.
7. Connection to party line service is subject to state tariffs. Contact the state public
utility commission, public service commission or corporation commission for
information.
8. If your home has specially wired alarm equipment connected to the telephone line,
ensure the installation of this [3F8IPNANIP162] does not disable your alarm
equipment. If you have questions about what will disable alarm equipment,
consult your telephone company or a qualified installer.
a) If the telephone company requests information on what equipment is
connected to their lines, inform them of:
b) The ringer equivalence number [NAN]
FCC. This handset has also been tested and meets the
c) The USOC jack required [RJ45]
d) Facility Interface Codes (“FIC”) [N/A]
e) Service Order Codes (“SOC”) [N/A]
f) The FCC Registration Number [US: 3F8IPNANIP162]
9. The REN is used to determine the number of devices that may be connected to a
telephone line. Excessive RENs on a telephone line may result in the devices not
ringing in response to an incoming call. In most but not all areas, the sum of RENs
should not exceed five (5.0). To be certain of the number of devices that may be
connected to a line, as determined by the total RENs, contact the local telephone
company. The REN for this product is part of the product identifier that has the
format US:AAAEQ##TXXXX. The digits represented by ## are the REN without
a decimal point. For this product the FCC Registration number is [US:
3F8IPNANIP162] indicates the REN would be NAN.
11 this equipment is hearing aid compatible
Specic
Absorption
Rate
(SAR)
information
SAR tests are conducted using standard operating positions accepted by the
FCC with the phone transmiting at its highest certified power level in all tested
frequency bands, although the SAR is determined at the highest certified power
level, the actual SAR level of the phone while operating can be well below the
maximum value, in general, the closer you are to a wireless base station antenna,
the lower the power output. Before a new model phone is a available for sale to
the public, it must be tested and certified to the FCC that it does not exceed the
exposure limit estabilished by the FCC. Tests for each phone are performed in
positions and locations (e.g. at the ear )as required by the
FCC RF exposure guidelines. Use of other accessories may Non-compliance with
the above restrictions may result in violation of RF exposure guidelines.
Table of Contents
Getting Started 7
Packing List 7
Setup the base 7
Setup the handset 8
Registration 8
SIP account Configuration 9
Base Web interface 10
Get the base IP address 10
Input SIP account information via web
DND
18
Call Forward
18
Call log
18
Accessing call logs
18
Call list item management
19
During an active call
19
Mute
19
Hold
19
Call Waiting
19
interface
10
Call Transfer
19
Handset menu
11
Call Conference
20
Overview
11
Contacts
20
Base
11
Advanced Functions
20
Handset
12
H/S Registration
20
Handset keys layout
12
H/S Deregistration
20
Master Handset
14
Account Settings
20
Handset Menu tree
15
Network Settings
21
General Settings
16
Maintenance Tasks
21
Phone status
16
Handset Keys configuration
22
Time and date
16
Web Interface
22
Volume control
16
Ringtone selection
17
Basic Call functions
17
Making calls
17
Making an external call
17
Anonymous call
18
Incoming calls
18
Answer an incoming call
18
Reject an incoming call
18
Getting Started
Packing List
The following components are included in your package:
IP DECT Gateway
IP162 DECT Handset
Charging Cradle
AC Adaptor (6V, 0.5A) for Charging Cradle
AC Adaptor (5V, 0.5A) for Gateway
1.5M Ethernet Cable (CAT 5)
Quick Setup Guide
2 x AAA rechargeable Ni-MH batteries
Setup the base
1. Plug the adaptor (5V, 0.5A) into a power output and connect its power
plug to the base
2. Connect the base to a router or switch with the Ethernet cable to access
the internet
Note: If inline power (i.e. Power over Ethernet) is provided, do not install the AC adap-
tor. Make sure the Ethernet cable and switch/hub are PoE compliant.
The IP address of the base is assigned dynamically by default. Make sure the
router’s DHCP server is on.
When the base is powered up, the amber led will be amber colored. Once the net-
work connection is established, the led will turn off. When the base obtains the IP
address, the amber led will light up again.
Setup the handset
Connecting the charging cradle
1. Plug the adaptor (6V, 0.5A) into a power outlet and connect its power plug to the
charging cradle.
Battery installation
1. Install the 2 AAA rechargeable Ni-MH batteries to the handset.
2.
Confirm correct polarities.
Charging the batteries
1.
Charge the batteries for about 6 hours before initial use.
2.
The phone powers up automatically. (If the display shows nothing, put the phone
on the desktop charging cradle).
3.
During charging, the battery icon at the top right hand side of idle screen ani-
mates.
Registration
On the base:
1.
Hold down the page key on the back of the base.
2.
After the button is held down for five seconds, the
amber led begins blinking amber and blue. The page key
can now be released. The base is now in registration
mode.
On the handset:
1.
If the handset has not registered to any base, it will show “Unregistered” on idle
screen.
2. Press “OK” button on the handset to enter the main menu.
3.
Use the navigation keys to highlight the item “Settings” and then press “Select”
soft key.
4.
Use up/down navigation keys to highlight the item “Registration” and then press
“Select” soft key.
5.
Highlight the item “Base Registration” and press “Select” soft key
6.
Select “BS 1” and press “Select” soft key. The handset will attempt to register to
the base.
7.
Once the registration succeeds, “Handset X” will display on idle screen of hand-
set.
8.
If registration fails, ensure that the base is still in registration mode (with the led
blinking blue and amber) and that the base and handset are in close proximity, then
try again.
SIP account Configuration
The SIP account can be configured through IP DECT base web interface or handset menu.
Base Web interface
Retrieving the base IP address
In order to access the web interface of the base, the IP address is required.
This information can be obtained from a properly registered handset.
Press “OK” button to enter the main menu.
Using the up and down navigation buttons, highlight the icon “System” and then
press the “Select” soft key.
Select the item “Network settings”.
Enter the Admin Password (Default password is “0000”) and then press the “OK”
soft key.
Using the left and right navigation buttons, find the item “IP Address.” This
shows the current IP address of the base.
Inputting SIP account information via web interface
Open a web browser on a PC.
Enter the base IP address into the address bar and press “Enter”
A login window pops up. Enter the username and. The default username and
passwords are “admin” and “0000”.
The main page will load.
Click the link “System” in the top panel. The left panel shows the settings of SIP
Account Management.
Enter display name, user id, password, SIP Server and Outbound Proxy server of
the SIP account. Check the Active field to Enable/Disable. Press the “Save” button
to confirm.
If the SIP settings are configured correctly, the handset will now be able to make
and receive VOIP calls.
Handset menu
On the handset, go to menu “Settings
[
VOIP Account Setup”, Select a account
to edit. input the information (Account Name, Label, Display Name, Register
Name, User Name, Password, SIP Server, Outbound status, Outbound Proxy, STUN
Status and STUN server),
Overview
Base
Functions of registration/paging button on the base.
Registration/Paging Button
Status LED
The registration/paging button is located at the right hand side of the gateway.
When the gateway is powered up, the status LED will be on and in amber color for
5 seconds. After the initialization, the led status indicators are as follows:
LED status
Description
Steady amber
Network link is up
Off
Network link is down
Blinking amber (0.3s on, 03s off)
Data activity on the LAN port
Blinking blue (0.5s on, 0.5s off)
In registration mode
Handset
Handset key layout
Functions of Key on the handset
Key
Function
Left Soft Key
Perform the contextual operation as
shown on the left side of current display
Right Soft Key
Perform the contextual operation as shown
on the right side of current display
Talk On/Speaker Phone Key
When the phone is in idle mode, press the
talk button once to hear a dial tone. Press it
again while the line is open or on a call to
turn on the speakerphone. To bring up the
line selection screen, hold down the talk key
during idle mode for 2 seconds.
Navigation Up Key
When the phone is in idle mode, press this
key to open redial list.
Navigation Down Key
When the phone is in idle mode, press this
key to open handset list for intercom calls.
Navigation Left Key
When the phone is in idle mode, press this
key to open the contact list.
Key
Function
Navigation Right Key
When the phone is in idle mode, press this
key to show the Ringer volume menu.
In talk mode, press this key to open the talk
volume menu.
Press the navigation up/down key to adjust
the volume.
OK Key
When the phone is in idle mode, press it to
open the main menu.
0-9 Keys
When the phone is in idle mode, hold down a
key to dial the corresponding direct memory
number 0-9.
# Key
When the phone is in idle mode, hold down
this key to turn on/off silent mode.
* Key
When the phone is in idle mode, hold down
to turn on the keypad lock (if the feature is
enabled).
Voicemail Key
When the phone is in idle mode, press this
key to dial the voicemail box number.
Mute Key
In talk mode, press this key to mute/unmute
the mic.
Master Handset
When a SIP account is created on the gateway through handset menu, the hand-
set will be set as the master headset of the SIP account. Users of this handset can
configure the settings in base related to the SIP account through the menu on the
master handset.
The administrator can change the master handset of SIP accounts via the web
interface of the gateway.
Handset Menu tree
Those functions marked with (*) are available in the master handset only.
Main Menu
Sub Menu
Function description
Services
Voice Mail
Configures the external voice mail access
numbers of SIP accounts (*)
Call Waiting
Enables/disables call waiting function
provided by the SIP accounts
DND
Configures the DND functions provided by
the SIP accounts (*)
Blocked Number
Accesses the backlist of SIP accounts in the
gateway (*)
Call Forward
Configures the call forward functions
provided by the SIP accounts (*)
Intercom
Calls another handset on the same gateway
Anonymous Call
Enables/disables anonymous call and
anonymous call rejection of SIP accounts (*)
Speed Dial
Assigns frequently dialed numbers to a digit
key (0-9). Hold down the digit key in idle
mode to make an outgoing call.
Main Menu
Sub Menu
Function description
Contacts
Private Directory
Accesses local phonebook, Maximum 150
entries
Public Directory
Accesses shared phonebook which is stored
in the gateway, Maximum 300 entries
Network Directory
Accesses network phonebook by LDAP
Call Lists
All Calls
Accesses the all calls list from the gateway
Outgoing Calls
Accesses outgoing calls list from the gateway
Accepted Calls
Accesses answered calls list from the
gateway
Missed Calls
Accesses missed calls list from the gateway
Voice Mail
SIP Account X VM
Accesses external voicemail box
Organizer
Calendar
Accesses calendar and add/edit notes
Alarm
Sets alarm
Note
Sets note
Settings
Date & Time
Sets date & time manually or gets the
information from the gateway
Language
Configures the language of the phone user
interface
Display
Configures the backlight, contrast,
brightness, screensaver and wallpaper of the
handset
Audio
Configures the tone settings, volumes and
ringers of the handset
Registration
Registration/deregistration to gateway.
Selects the gateway to attach each handset.
Telephony
Configures the auto answer and default
outgoing line settings of handset. Sets up
SIP accounts on the gateway.
Main Menu
Sub Menu
Function description
System
Network
Views the network settings of the gateway
H/S User Password
Changes handset user password.
System Admin
Password
Changes the system Admin Password
Firmware
Upgrade
Upgrades handset software
Handset Factory
Default
Resets handset settings to factory default
Base Factory
Default
Resets base settings to factory default
Status
SIP Account
Status
Views SIP Account information on the
gateway. Only those SIP accounts attached
to this handset are visible.
Network Status
Views the network settings of the gateway
DECT
Internal Names
Accesses internal name list (i.e. handset
name list) on the gateway.
System Settings
Accesses system settings list on the gateway
Line Settings
Accesses the line settings list on the gateway
General Settings
Phone status
Enter “Status” menu. Select item “SIP Account Status” to view the associated SIP
accounts status (registered/disabled). Select item “Network Status” to view the
base network information. This includes base network type, IP Address, subnet
mask, default gateway and DNS.
Time and date
Enter “Settings” menu, Select item “Date & Time”. To enter manually, select
“Manual Setting”. Enter the date and time and then press “Save” soft key. The
date format is DD/MM/YYYY. To have the phone automatically sync with a server,
select “NTP” and select “On”.
Volume control
Ringer Volume
To change ringer volume, press the right navigation key in idle screen. The ringer
volume menu will show up. Press the up or down navigation key to adjust the
volume.
Earpiece/Speaker/Headset volume
To change receiver volume, enter “Settings Audio
Call Volume” menu. Use
up
or down navigation key to highlight the audio device. Press left or right
navigation key to adjust the volume. Press OK button or “Save” soft key to
confirm.
Ringtone selection
To change the ringer, enter “Settings
Audio
Ring Settings”, select the ring
setting of a particular event (e.g. External call), then select the Melody type and
ringtone volume.
Basic Call functions
Making calls
Making an external call
An external call is the call made between handset and remote party by SIP
protocol. Users will need a line to send out the invite request. To setup a line and
assign it to handset, please refer to the section “SIP account Configuration”.
To make an external call through default line:
Enter the number/IP address in pre-dialing page or select a record in
phonebook/call log list. Then press the Talk On key or OK key. The default
outgoing line will be selected automatically for the call making.
To select line before making an external call:
Enter the number/IP address in pre-dialing page or select a record in
phonebook/call log list. Then hold down the Talk On key or OK key. If
the handset is assigned with multiple lines, a line selection menu will
show on display. Select the desired line, press the Dial soft key, OK key or
Talk On key to make call.
If the handset is assigned with single line, it will be selected automatically
to make call.
Users can press the “Talk On” key first, then enter the number to be
called followed by a ‘#’.
Anonymous call
To configure the anonymous call function, users must use the master handset.
Enter the “Services” menu. Input the handset user password. Select the SIP
account
to enable/disable the anonymous feature. There are 2 items to configure.
When
“Anonymous call” setting is enabled, the phone’s phone number is
prevented from
being displayed when calling other numbers. When “Anonymous
call rejection”
setting is enabled, any caller who has explicitly restricted his/her
number is pre-
vented from calling this handset.
Incoming calls
Answering an incoming call
When there is an incoming call, press the “Talk On” key or “Accept” soft key to
answer the call. After the call is connected, pressing the “Talk On” key again will
change to speaker mode.
Rejecting an incoming call
When there is an incoming call, press the “Talk Off” key or “Reject” soft key to
reject the call.
DND
On the master handset, Enter “Services”
“DND” menu. Input handset user
password. Highlight the SIP account you want to enable/disable DND. Use left
and right navigation keys to highlight “Reject”. Press “Select” soft key to confirm.
A DND icon should appear on H/S screen. Any incoming call will be rejected until
the DND is deactivated.
Call Forward
On the master handset, Enter “Services”
“Call Forward” menu. Highlight the
SIP account to enable/disable call forward. Use left and right navigation keys to
highlight the call forward options. There are 3 types of call forwarding options:
1)
Call forwarding unconditional -
When this is enabled, the incoming call of this account will be forwarded
to an external phone number.
2)
Call forwarding on all assigned handsets to this line No answer -
When this is enabled and all handsets attached to this SIP account do
not answer the call, the call will be forwarded to an external number.
3)
Call forwarding on all assigned handsets to this line Busy -
When this is enabled and all handsets attached to this SIP account are
busy, the call will be forwarded to an external number.
Call log
Accessing call logs
Press the “call lists” soft key on idle screen to show the call log types. There are 4
types of call log, plus a log that displays all calls.
-All Calls
-All Incoming Calls
-Outgoing Calls
-Accepted Calls
-Missed Calls
Highlight a type and press the “Select” soft key to view the list of a specified call
log type.
Call list item management
To make call from the call log list, highlight a call log record and press the “Talk
On” key.
To save the record to phonebook, highlight a record, press the “Options” soft key
and select “Save Number” option. You can select “Private phonebook” to save in
the handset or select “Public Phonebook” to save the phone number to base.
During an active call
Mute
Press the Mute button. Press the button again to unmute.
Hold
Highlight the “Hold” in the talk option list and press “OK” key. To unhold the call,
highlight the “Unhold” in the talk option list and press “OK” key.
Call Waiting
When there is a call waiting, you can
- press “Accept” soft key to answer the call waiting and put the current
call on hold.
- press “Reject” soft key to reject the call.
Call Transfer
During a conversation with an external call, users can press the “Transfer” soft
key, then enter calling phone number and press the “Call” soft key. Selecting the
“transfer” from the talk option list will transfer the held call to the dialed number
immediately. Or, to attend the transfer, users can wait until the dialed number is
answered and transfer the held call to the dialed number at any time. To do this,
select “Transfer” from the talk option list to transfer the held call to the dialed
number.
Call Conference
During a conversation with an external call, select the item “Hold” in the call
options list. Then press “Conf” soft key, select “External Call” option and enter the
2nd number to conference in. After the call is answered, press the “Conf” soft key
to activate the 3-way conference.
Contacts
There are two types of contact list. They are private phonebook and shared phone-
book.
Each handset has its own private phonebook. This phonebook holds a maximum
of
150 records. These numbers are only viewable to this handset. The shared
phonebook is stored in the IPDECT gateway and is viewable to all of the handsets.
This phonebook holds a maximum 300 records.
To access the contact lists, press the left navigation key when the display is idle
screen. Alternatively, select the “Contacts” in main menu.
Advanced Functions
Handset Registration
Please refer to the section Registration.
Handset Deregistration
On the handset, go to the menu “Settings”
“Registration”. Select the item
“Base De-registration” to deregister the handset from the current base. Note:
Handsets cannot make any calls, internal or external, without first registering to
a base.
Account Settings
SIP Account Setup:
Users can setup SIP Accounts on the base through the handset.
On the handset, go to the menu “Settings”
“VOIP Account Setup”
View SIP Account Status:
Users can view the status of the accounts which are associated with the handset.
On the handset, go to the menu “Status”
“SIP Account Status”.
Network Settings
Network setup:
You can configure the network type of the base to have static IP address or obtain
IP address from DHCP server.
On the handset, go to the menu “System”
“Network Settings”
Maintenance Tasks
User Levels
Handset:
There are two types of security levels to access the handset settings
User level password: User with this password is allowed to change call settings
(i.e. call waiting) of the handset. If the handset is the master handset of SIP
accounts, user can also modify settings (anonymous call/anonymous call reject/
blacklist records/DND and Call forward) of the SIP accounts.
Admin level password: User can change the account settings (VOIP account setup/
base network type/Change admin password) on the base
Base:
There are 2 types of security levels to access the Web server on the base
user1 – user8: These are normal users. User# can access the settings related to
handset#.
admin: This is a special account which allows the user to access all settings of the
base.
Reset to Factory
Handset:
Go to the menu “System”. Select the “Handset Factory Default”. The settings and
memory in this handset are all reset to factory default.
Base:
Hold down the page key for 10 seconds. Then release the key. Press the key again.
The settings in base will go back to factory default.
Firmware upgrade
Handset:
Go to the menu “System”
“Firmware Upgrade”. The phone will check the avail-
ability of new software version. If new firmware is available, a popup window will
ask “New Firmware is available. Upgrade now?” Select “Yes” soft key will
automatically proceed with the software upgrade.
Base:
Open the web page of the base. Go to the menu “Servicing”
“Upgrades”
“Base Upgrade”. Press the “Browse” button to enter input the firmware file. Press
the “Upgrade Firmware” button. The base software upgrade will proceed.
Display settings
On the handset, go to the menu “Settings”
“Display”.
User can configure backlight timeout, LCD brightness, screen saver and wallpaper.
Handset Keys configuration
Programmable keys
Speed Dial Keys:
On the handset, user can program 0-9 keys as speed dial key. Go to the menu
“Services”
“Speed Dial”. Select a key to program the number and decide
which
account will make the call.
Web Interface
Administrators can configure the phone system settings through the web inter-
face. This section will describe how to use the web interface to access the phone
settings.
Administrators need to know IP address of the base prior to accessing the inter-
face. Please refer to the section Get the base IP address.
On the PC, open a web browser and enter the IP address (e.g.
http://192.168.1.155) of the base. Username and password is required to access
the web pages. The default values are “admin” and “0000” respectively.
Service
If trouble is experienced with this equipment, for repair or warranty information, please
contact customer service at 1-800-511-3180. If the equipment is causing harm to the
telephone network, the telephone company may request that you disconnect the equipment
until the problem is resolved.
This product may be serviced only by the manufacturer or its authorized service agents.
Changes or modifications not expressly approved by Telefield NA Inc. could void the user’s
authority to operate this product. For instructions on how to obtain service, refer to the
warranty included in this guide or call customer service at 1-800-511-3180.
Or refer inquiries to:
Telefield NA Inc.
4915 SW Griffith Dr. #302
Beaverton, Or 97005
TEL: 1-800-511-3180
FAX: +503-626-6349
Attach your sales receipt to the booklet for future reference or jot DOWN the date this
product was purchased or received as a gift. This information will be valuable if service
should be required during the warranty period.
Purchase date
Name of store, installer or dealer
Warranty
Limited Warranty
What your warranty covers:
•
Defects in materials or workmanship
For how long after your purchase:
•
Two years, from date of purchase
What we will do:
•
Provide you with a replacement unit. The exchange unit is under warranty for the
remainder of
the original product’s warranty period.
How you get service:
•
Locate your proof of purchase in the form of a bill of sale or receipted invoice which is
evidence
that the product is within the warranty period. Proof of warranty eligibility is required and
must be presented to obtain warranty service.
•
Contact RCA Customer Care at (800) 511-3180. Our representatives will help you
troubleshoot and diagnose the problem. As you may be asked to disconnect your RCA
telephone from it’s power source, you must call from another telephone. If the issue cannot
be resolved by our Customer Care Team, you will be issued an RMA (Return Merchandise
Authorization) number and be given instructions on how to submit your proof-of-purchase
paperwork and where to send your defective merchandise.
•
You will be responsible for shipping the defective unit back to our warranty fulfillment
center at your own expense. You are responsible for damage or loss during shipment so
insuring the product during return shipping is highly recommended.
•
We will ship a replacement to you freight pre-paid.
What your warranty does not cover:
•
Customer instruction. (Your Instruction book provides information regarding operating
instructions and user controls. Additionally, our Customer Care Center is staffed 24x7 with
product experts that can assist you with any questions that may arise during setup and use
of your RCA telephone.
•
Installation and setup service adjustments
•
Batteries, if applicable
•
Damage from misuse or neglect
•
Products that have been modified of serviced outside the USA
•
Products purchased from non-authorized retailers, dealers or resellers
•
Products purchased or serviced outside the USA
•
Acts of nature, such as, but not limited to lightning damage
•
3rd party products, such as headsets
Product Registration:
•
Please complete and mail the Product Registration Card packed with your unit. It will
make it easier to contact you should it ever be necessary. The return of the card is not
required for warranty coverage.
Limitation of Warranty:
•
THE WARRANTY STATED ABOVE IS THE ONLY WARRANTY APPLICABLE TO THIS
PRODUCT. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED
(INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR
A PARTICULAR PURPOSE) ARE HEREBY DISCLAIMED. NO VERBAL OR WRITTEN
INFORMATION GIVEN BY TELEFIELD NA INC., ITS AGENTS, OR EMPLOYEES SHALL
CREATE A GUARANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY.
•REPAIR OF REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE
REMEDY OF THE CONSUMER. TELEFIELD NA INC. SHALL NOT BE LIABLE FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS
PRODUCT OR ARISING OUT OF ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY
ON THIS PRODUCT. THIS DISCLAIMER OF WARRANTIES AND LIMITED WARRANTY
ARE GOVERENED BY THE LAWS OF THE STATE OF OREGON. EXCEPT TO THE EXTENT
PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED TO THE
APPLICABLE WARRANTY PERIOD SET FORTH ABOVE.
How state law relates to this warranty:
•
Some states do not allow the exclusion nor limitation of incidental or consequential
damages, or limitations on how long an implied warranty lasts so the above limitations or
exclusions may not apply to you.
•
This warranty gives you specific legal rights, and you also may have other rights that vary
from state to state.
If you purchased your product outside the USA, Mexico or Canada:
This warranty does not apply. Contact your dealer for warranty information.
Visit the RCA web site at www.rca4business.com
Please do not send any products to the Oregon address listed in this manual or on the
carton. This will only add delays in service for your product.
Telefield NA Inc.
4915 SW Griffith Dr. #302
Beaverton, Or 97005
RCA is a trademark of RCA Trademark Management S.A.,
Used under license.
© 2013. All rights reserved.