Telular 09000 Cellular Alarm Transmission System User Manual T100
Telular Corporation Cellular Alarm Transmission System T100
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T100 User Manual
TELGUARD® Cellular Alarm Transmission System Using Microburst™ Control Channel Technology MODEL T100C001 UL INSTALLATION AND OPERATING INSTRUCTIONS COMPANY CONFIDENTIAL For use by TELGUARD® customers only. Distribution to others strictly prohibited. T E L U L A R® CO RPO RATION Corporate Headquarters 647 North Lakeview Parkway Vernon Hills, Illinois 60061 847-247-9400 Fax: 847-247-0021 December 21, 2000 ® TELGUARD is a registered trademark of Telular Corporation. Products are protected under one or more of the following U.S. patents: 4,658,096 4,737,975 4,775,997 4,868,519 4,922,517 © 2000 Telular Corporation 56019201 © 2000 Telular Corporation FOREWORD Many customers purchase the Telguard because they prefer its price and features, but do not intend to use it in an application that requires UL Grade A Burglary or Fire Listings. If such UL Listings are not required, it is possible to use model T100C001 that is UL Listed for Supplemental Use only. This means that the T100C001 will not enhance the grade of service. Also, the T100C001 is not to be used as a main or secondary line for a fire or burglar alarm system. NOTICES ABOUT THIS M ANUAL This manual assumes that you have basic security system installation skills such as measuring voltages, stripping wire, properly connecting wires together, connecting wires to terminals, and checking phone lines. It also assumes that you have a familiarity with the proper installation and programming tasks related to various Control/Communicator panels. The material and instructions covered in this manual have been carefully checked for accuracy and are presumed to be reliable. However, Telular assumes no responsibility for inaccuracies and reserves the right to modify and revise this manual without notice. It is our goal at Telular to always supply accurate and reliable documentation. If a discrepancy is found in this documentation, please mail or fax a photocopy of the corrected material to: Telular Security Products Technical Services Department 420 Thornton Road, Suite 109 Lithia Springs, GA 30122 Fax: 678-945-1651 © 2000 Telular Corporation. Lithia Springs, GA U.S.A. All rights reserved. FCC Notices EXPOSURE TO RADIO FREQUENCY ENERGY In 1991, the Institute of Electrical and Electronics Engineers (IEEE), and in 1992, the American National Standards Institute (ANSI), updated the 1982 ANSI Standard for safety levels with respect to human exposure to RF energy. Over 120 scientists, engineers and physicians from universities, government health agencies and industry, after reviewing the available body of research, developed this updated Standard. In March, 1993, the U.S. Federal Communications Commission (FCC) proposed the adoption of this updated Standard. The design of your Telular Telguard DataBurst complies with this updated Standard. Of course, if you want to limit RF exposure even further than the updated ANSI Standard, you may choose to install the unit in a manner that locates its antenna at an even greater distance from the general public than is recommended as a minimum by the standard. To insure compliance with the standard, when selecting a mounting location for your Telguard DataBurst do not mount it (or its associated antenna) in an area where the general public could reasonably be within 8 inches (20 centimeters) of the antenna. 56019201 Page i © 2000 Telular Corporation EFFICIENT OPERATION Do not operate your Telular product when holding the antenna. Be sure to mount the unit such that its antenna is a minimum of eight (8) inches (20 centimeters) is maintained from the general public. For the best service quality, keep the antenna free from obstructions and point the antenna straight up. ANTENNA CARE AND REPLACEMENT Do not use the unit with a damaged antenna. If a damaged antenna comes into contact with the skin, a minor burn may result. Have your antenna replaced by a qualified technician immediately. Use only a manufacturerapproved antenna. Non-approved antennas, modifications, or attachments could impair service quality, damage the Telguard and violate FCC regulations. ELECTRONIC DEVICES Most modern electronic equipment is shielded from RF energy. However, RF energy from cellular devices may affect inadequately shielded electronic equipment. RF energy may affect improperly installed or inadequately shielded electronic equipment operating in homes and businesses. Check with the manufacturer or its representative to determine if these systems are adequately shielded from external RF energy. Consult the manufacturer of any personal medical devices (such as pacemakers, hearing aids, etc.) to determine if they are adequately shielded from external RF energy. BLASTING AREAS To avoid interfering with blasting operations, turn OFF your unit when in a “blasting area” or in areas posted: “Turn off two-way radio.” Construction crews often use remote control RF devices to set off explosives. POTENTIALLY EXPLOSIVE ATMOSPHERES Turn OFF your unit when in any area with a potentially explosive atmosphere. It is rare, but your Telguard DataBurst or its accessories could generate sparks. Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death. Areas with a potentially explosive atmosphere are often, but not always, clearly marked. They include fueling areas such as gas stations; below deck on boats; fuel or chemical transfer or storage facilities; areas where the air contains chemicals or particles, such as grain, dust, or metal powders; and any other area where you would normally be advised to turn off your vehicle engine. Do not transport or store flammable gas, liquid or explosives in the area of your Telguard DataBurst or accessories. Vehicles using liquefied petroleum gas (such as propane or butane) must comply with the National Fire Protection Standard (FPA-58). For a copy of this standard, contact the National Fire Protection Association, One Batterymarch Park, Quincy, MA 02269, Attn: Publications Sales Division. -------------------------------------------------------------------------------- FCC PART 15 CLASS B COMPLIANCE This equipment has been tested and found to comply with the limits for a Class B digital computing device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment OFF and ON, the user is encouraged to try to correct the interference by one or more of the following measures: • • 56019201 Reorient or relocate the radio/television antenna. Increase the separation between the radio/television equipment and the Telguard terminal. Page ii © 2000 Telular Corporation • Connect the radio/television equipment to an outlet on a branch circuit different from that to which the Telguard terminal is connected. Consult your Authorized Telular Dealer or an experienced radio/TV technician for additional suggestions. • The user or installer may find the following booklet prepared by the Federal Communications Commission helpful, “Interference Handbook”. The booklet is available from the U.S. Government Printing Office, Washington, DC 20402. The user shall not make any changes or modifications to the equipment unless authorized by the Installation and Operating Instructions. Unauthorized changes or modifications could void the user’s authority to operate the equipment. PART 68 This equipment complies with Part 68 of the FCC Rules. Located behind the back-up battery of the Telguard model T100C001 is a label that contains, among other information, the FCC Registration Number and Ringer Equivalence Number (REN) for this equipment. If requested, this information must be provided to the Telephone Company. The Telguard Cellular Alarm Transmission System is registered for connection to the public telephone network using an RJ38X or RJ31X jack. The ringer equivalence number (REN) is used to determine the quantity of devices which may be connected to the telephone line. Excessive REN's on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of the REN's should not exceed five (5.0). To be certain of the number of devices that may be connected to the line, as determined by the total number of REN's, contact the telephone company to determine the maximum of REN for the calling area. If the Telguard Cellular Alarm Transmission System caused harm to the telephone network, the Telephone Company will notify you in advance that temporary discontinuance of the service may be required. But if advance notice is not practical, the Telephone Company will notify the customer as soon as possible. Also, you will be advised of your rights to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in it's facilities, equipment, operation, or procedures that could affect the operation of the equipment. If this happens, the Telephone Company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service. If trouble is experienced with the Telguard Cellular Alarm Transmission System please contact Telular Technical Service in the U.S.A. for repair and (or) warranty information. Telular Security Products TECHNICAL SERVICES DEPARTMENT 420 Thornton Road, Suite 109 Lithia Springs, GA 30122 Phone: (800) 229-2326 If the trouble is causing harm to the telephone network, the Telephone Company may request that you remove the equipment from the network until the problem is resolved. The customer (user) should not attempt any repair to the Telguard Cellular Alarm Transmission System. Repair of this equipment should be referred to only qualified technical personnel. Note that this equipment cannot be used on the public coin service provided by the Telephone Company. Connection to Party Line Service is subject to state tariffs. (Contact the state public utility commission or corporation commission for information). 56019201 Page iii © 2000 Telular Corporation FUTURE TESTING AND LIMITATIONS ON USE Telguard is part of an advanced design alarm-communication system. It does not offer guaranteed protection against burglary and fire. Any alarm communication system is subject to compromise or failure. The Telguard will not work without power. Devices powered by AC will not work if the AC power supply is off for any reason, however briefly, and at the same time, the backup battery is missing, dead or not properly installed. The cellular radio network, needed to transmit alarm signals from a protected premises to a central monitoring station, may be inoperable or temporarily out of service. Cellular radio networks are also subject to compromise by sophisticated methods of attack. This equipment, like any other electrical device is subject to component failure. Although this equipment is designed to be long lasting, the electrical components could fail at any time. Due to these limitations, we recommend that if the automatic self-test feature is not enabled, other arrangements be made with the user to test the system at least once every three months. Moreover, arrangements should also be made for on site inspection/test by a licensed alarm installer at least once each year. 56019201 Page iv © 2000 Telular Corporation TABLE OF CONTENTS FOREWORD..................................................................................................................................................................I NOTICES........................................................................................................................................................................I ABOUT THIS MANUAL ................................................................................................................................................... I FCC NOTICES...............................................................................................................................................................I EXPOSURE TO RADIO FREQUENCY ENERGY................................................................................................................... I EFFICIENT OPERATION ................................................................................................................................................. II ANTENNA CARE AND REPLACEMENT............................................................................................................................ II ELECTRONIC DEVICES .................................................................................................................................................. II BLASTING AREAS ......................................................................................................................................................... II POTENTIALLY EXPLOSIVE ATMOSPHERES ..................................................................................................................... II FCC PART 15 CLASS B COMPLIANCE .......................................................................................................................... II PART 68 ...................................................................................................................................................................... III TECHNICAL SERVICES DEPARTMENT ........................................................................................................................... III FUTURE TESTING AND LIMITATIONS ON USE ...............................................................................................IV 1.0 GENERAL DESCRIPTION AND OPERATION...........................................................................................1 2.0 FEATURES........................................................................................................................................................1 2.1 OPERATING MODE............................................................................................................................................1 2.2 C/C COMPATIBLE COMMUNICATION FORMATS................................................................................................2 2.3 COMPLETE SUPERVISION OF COMMUNICATION PATHS .....................................................................................2 2.3.1 Line Fault Condition (LFC) ...................................................................................................................2 2.3.2 Telco Communications Failure Condition (CFC) .................................................................................2 2.3.3 No Service Condition (NSC)...................................................................................................................2 2.3.4 Radio Communications Failure Condition (RFC) .................................................................................3 2.4 COMPLETE POWER SUPERVISION......................................................................................................................3 2.4.1 Low/Missing Battery Condition (LBC) ..................................................................................................3 2.4.2 AC Failure Condition (ACFC)................................................................................................................3 2.4.3 Watchdog Monitor/Reset (WR) ..............................................................................................................3 2.4.4 Catastrophic Failure (CF) .....................................................................................................................3 2.5 TELGUARD AUTOMATIC SELF-TEST REPORT .....................................................................................................4 2.5.1 Telguard Remote Query Capability .......................................................................................................4 2.6 TELGUARD TERMINAL STRIP CONNECTIONS.....................................................................................................4 2.6.1 Programmable Supervisory Trip Output (STC) Relay...........................................................................4 2.7 DIAGNOSTIC AND STATUS LEDS ......................................................................................................................5 2.7.1 LED Signal Strength Indication.............................................................................................................5 2.8 TELGUARD SETUP PROGRAMMING PARAMETERS ..............................................................................................5 2.9 UL LISTINGS BY MODEL...................................................................................................................................6 2.9.1 Model T100C001....................................................................................................................................6 2.9.2 Model T200C001....................................................................................................................................6 2.9.3 Model T300C001....................................................................................................................................6 3.0 3.1 4.0 REQUEST TELGUARD ACTIVATION FOR CELLULAR SERVICE FROM TELULAR .....................6 GETTING READY.........................................................................................................................................7 INSTALLATION SUMMARY.........................................................................................................................7 4.1 4.2 TRANSMIT C/C ALARMS OVER THE TELCO CONNECTION .................................................................................7 PROGRAM TELGUARD AND CONFIRM COMMUNICATIONS INTEGRITY ...............................................................7 4.3 TRANSMIT C/C ALARMS OVER THE CELLULAR RADIO NETWORK .....................................................................8 56019201 Page v © 2000 Telular Corporation 4.4 CONNECT TELCO LINE AND SUPERVISORY TRIP OUTPUT..................................................................................8 4.5 COMPLETE THE INSTALLATION .........................................................................................................................8 5.0 INSTALLATION STEPS .................................................................................................................................8 STEP 1: TRANSMIT C/C ALARMS OVER THE TELCO CONNECTION ....................................................................9 5.1 STEP 2: PROGRAM TELGUARD AND CONFIRM COMMUNICATIONS INTEGRITY.................................................10 5.2 5.2.1 Locate Unit ...........................................................................................................................................10 5.2.2 Connect Backup Battery and AC Power Transformer .........................................................................11 5.2.3 Decide on a STC Trip Output Strategy ................................................................................................11 5.2.4 Default Programming...........................................................................................................................12 5.2.5 Complete the Telguard Programming Data Sheet...............................................................................12 5.2.7 Connect Antenna and Temporarily Place Unit ....................................................................................13 5.2.8 Measure Received Signal Strength (RSSI) for Best Antenna Placement.............................................14 5.2.9 Request Telguard Activation "PING" from Telular's IVR...................................................................15 5.3 STEP 3: TRANSMIT C/C ALARMS OVER THE CELLULAR RADIO NETWORK.......................................................17 5.3.1 Connect C/C to Telguard Jack 2...........................................................................................................17 5.3.2 Verify Alarm Signal Transmissions over Cellular...............................................................................18 5.4 STEP 4: CONNECT TELCO LINE AND SUPERVISORY TRIP OUTPUT ...................................................................19 5.4.1 Be sure the Telguard is the first device on incoming phone line ........................................................19 5.4.2 Connect RJ31X to Telguard Jack 1 and Check LFC............................................................................20 5.4.3 Connect STC Trip Output.....................................................................................................................20 5.4.4 Check Telguard Supervisory Trip to C/C ............................................................................................21 5.5 STEP 5: COMPLETE THE TELGUARD INSTALLATION .........................................................................................22 5.5.1 Check Settings ......................................................................................................................................22 5.5.2 Permanently Mount and Properly Ground the Telguard Chassis.......................................................22 A1.0 WIRING DIAGRAM ......................................................................................................................................23 A1.1 A1.2 A1.3 A1.4 A2.0 JACK AND PIN ASSIGNMENTS ....................................................................................................................24 TERMINAL STRIP PIN ASSIGNMENTS ..........................................................................................................25 LED MODES AND FUNCTIONS ...................................................................................................................26 JUMPERS ....................................................................................................................................................27 OPERATIONAL QUICK REFERENCE TABLE........................................................................................28 A2.1 A2.2 A2.3 A2.4 A2.5 SETUP PROGRAMMING PARAMETERS ..........................................................................................................29 TELGUARD COMMUNICATION FORMATS ....................................................................................................30 COMPATIBLE CONTROL COMMUNICATORS ................................................................................................30 COMPATIBLE RECEIVERS ............................................................................................................................30 ACTIVATION FORM (FAX to 678-945-1651) ......................................................................................31 A3.0 UL INSTALLATION REQUIREMENTS FOR SUPPLEMENTAL USE (MODEL T100C001). ............32 A4.0 DETAILED SPECIFICATIONS ....................................................................................................................33 A4.1 A4.2 A4.3 A4.4 A4.5 A5.0 DIALER TO INTERFACE ELECTRONICS .........................................................................................................33 POWER.......................................................................................................................................................33 MICROBURST RADIO ...............................................................................................................................33 PHYSICAL...................................................................................................................................................33 WARRANTY................................................................................................................................................33 PARTS LIST....................................................................................................................................................34 INDEX..........................................................................................................................................................................36 56019201 Page vi © 2000 Telular Corporation 1.0 GENERAL DESCRIPTION AND OPERATION The Telguard is a cellular radio alarm transmission device, which is used to provide a backup transmission path (cellular) for control communicators (C/Cs) in case the primary transmission path (telco) is not available. When transmitting over cellular, Telguard obtains its data from the C/C by way of a telco interface. The device transmits a Link Request to the Telular operated Communication Center and when a link acknowledgement is received, the Telguard handshakes with the C/C and causes the C/C to transmit the alarm data. Telguard encodes the alarm data into digital packet data protocol and transmits on one of twenty-one available control channels used by the local AMPS cellular network provider. The signal is routed from the network provider through the Aeris virtual network system to the decoding (message) center. The Communication Center performs like a central station receiver and issues the transmission kiss-off when the last message in the transmission is received. After decoding and reformatting, the alarm signal is routed over telco to the appropriate alarm company central station for action. Telguard is compatible with most control/communicators and no special equipment is needed at the premises or in the alarm monitoring station. All Telguard programming is done with a standard touch-tone telephone or lineman’s buttset and Telguard can be installed wherever cellular service is available. Different dialing patterns between telco and cellular, cellular area code changes and PBX access numbers are not a problem for installers. Fraud and cloning problems are eliminated since all transmissions occur over the cellular control channels in packet-type data format and never over any voice channels. In a typical alarm installation, Telguard is installed in the same area as the host alarm system. The incoming telco line is connected from the RJ31X to Telguard and then to the host control/communicator's digital dialer in the normal fashion. A programmable supervisory trip (STC) output is available for connection to the host control/communicator's trip zone input terminals in order to provide a Telguard trouble signal to the C/C. Additionally, automatic self-test and status-on-demand report signals are transmitted exclusively over the cellular network to the Communication Center. All models are capable of transmitting an automatic self-test signal to the central station on a daily, weekly, or monthly schedule. Telguard has its own internal power supply/battery charger. All telco line and cellular monitoring, switching and supervisory functions are built in--no extra modules are required. All Telguard models come with a special Microburst™ compatible 3-watt cellular transceiver (without handset), antenna, interface with integrated control and power module, connecting cable, and plug-in transformer. The installer to provide backup times that range from twenty-four to seventy-two hours must supply a rechargeable 12V battery, 7.0AH or 14.0AH. Type of enclosure and type of antenna included are the only differences among the three models available. Economy model T100C001, UL Listed for Supplemental Use only, comes in a flame-retardant plastic enclosure (9½in.x4½in.x1¾in.) with whip antenna. Model T200C001, UL Listed for residential and commercial fire, as well as residential burglary, comes in a standard metal enclosure (12in.x12in.x3½in.) with keylock and magnetic mount antenna with 12ft. of cable. Model T300C001, UL Listed for all residential burglary and fire, commercial burglary and fire, and bank applications comes in an attack-resistant enclosure with keylock, tamper switch, and magnetic mount antenna. The Listed equipment at the Telular operated Communication Center (TCC) plays a key role in the operation of every Telguard. All Telguard units are required to use the Communication Center because of the C/C alarm signal format encoding and decoding requirements used in packet-data transmissions over the cellular network control channels. The Communication Center also manages the real-time databases for cellular activation, airtime, billing, installation site location, and a complete history of every Telguard's operating conditions. These conditions include programming setup information, cellular alarm transmission information, supervisory trouble information, status-on-demand information, and automatic self-test information. This information is made available to authorized personnel through Telular's Interactive Voice Response System (IVR), Telular's computer access Communication Center Intranet System, or though Telular's Customer Service Center. 2.0 FEATURES This section summarizes the key features of the Telguard. Actual installation instructions begin in Section 5.0. 2.1 OPERATING M ODE The Telguard is a cellular radio packet transmission device that is installed at the protected premises to provide alarm transmission integrity for security systems. It is used to provide a backup transmission path (cellular) for control communicators (C/Cs) in case the primary transmission path (telco) is not available. If 56019201 Page 1 © 2000 Telular Corporation the telco line is cut or the C/C is unable to communicate with the central station receiver due to busy telephone line circuits then Telguard transmits the alarm message over the cellular network. 2.2 C/C COMPATIBLE COMMUNICATION FORMATS The Telguard reads the C/C’s alarm messages and converts the C/C’s digital data format into Microburst packet data protocol for transmission over the cellular radio network. In order for the C/C to be compatible with the Telguard, the C/C must be programmed to transmit alarm messages to the central station using one of the following non-extended formats: • 3+1 pulse; 10pps, Double Round, 1400Hz ack • 3+1 pulse; 20pps, Double Round, 2300Hz ack • 3+1 pulse; 40pps, Double Round, 2300Hz ack • 4+2 pulse; 20pps, Double Round, 1400Hz ack • 4+2 pulse; 20pps, Double Round, 2300Hz ack • 4+2 pulse; 40pps, Double Round, 2300Hz ack • Radionics Modem IIE or 3A2 • Ademco Contact ID Hexadecimal account numbers (001-FFF or 0001-FFFF) can be used with 3+1 or 4+2 formats, but Contact ID and Radionics modem IIE or 3A requires a four digit account number using digits 0-9 (0001-9999). 2.3 COMPLETE SUPERVISION OF COMMUNICATION PATHS The Telguard continuously supervises both the primary (telco) and the secondary (cellular) communication paths. If either path becomes inoperative, the Telguard generates a relay trip output that can be connected to a zone input of the host control communicator and/or used to activate remote sounding devices. 2.3.1 Line Fault Condition (LFC) The Telguard monitors voltage on the incoming telco line. If an inoperative telco line is identified, a telco line fault condition (LFC) is declared and Telguard switches to the cellular path. Once the telco line restores to normal, Telguard checks the radio link and switches back to the telco path after any communications on the radio link are completed. LFC is programmable to trip the supervisory relay output (STC) after a 30 or 60 second delay. When the STC trips, the STC LED indicates 3 flashes at a time and the C/C zone trip message is transmitted to the alarm company central station indicating system trouble. Upon telco restoral, the STC relay and LFC LED are returned to normal and a STC restoral message is transmitted if the C/C is programmed to transmit restorals. 2.3.1.1 PBX Installations PBX’s and other proprietary phone systems sometimes operate at lower voltages than the standard telco line. Telguard works equally well on PBX lines or telco lines. Note: PBX connections are not allowed in any UL Listed installations. 2.3.2 Telco Communications Failure Condition (CFC) Telco communications failure condition (CFC) is declared when the C/C fails to deliver the alarm message to the central station receiver after a selected number (1-5) of attempts over an operative telco line. Immediately upon CFC, Telguard switches to cellular mode and allows the C/C to attempt five transmissions over the cellular network. If the call is not acknowledged after the fifth attempt, Telguard switches the C/C back to telco and “disarms” the CFC detection. The CFC detection is re-armed when the C/C has been on-hook continuously for ten-minutes. 2.3.3 No Service Condition (NSC) Telguard declares a no service condition (NSC) when the measured “receive” cellular radio signal strength at the protected premises drops to -114 dBm or less. NSC is programmable to trip the supervisory relay output (STC) after a 30 or 60 second delay. When the STC trips, the STC LED indicates 4 flashes at a time and the C/C zone trip message is transmitted to the central station indicating system trouble. Restoral of this condition occurs when a measurable signal strength greater than –114 dBm is maintained for the trip period of 30 or 60 seconds. 56019201 Page 2 © 2000 Telular Corporation 2.3.4 Radio Communications Failure Condition (RFC) Radio communications failure condition (RFC) is declared when Telguard is unable to transmit over the cellular network even with acceptable signal strength. Two conditions can cause an RFC to occur, Link Request failure (RFC1) or Link Termination failure (RFC2). 2.3.4.1 RFC1 (Link Request Failure) When a LFC or CFC has been declared and there is an alarm signal to communicate, the Telguard attempts to transmit its message via radio. When the C/C goes off-hook, the Telguard transmits a Link Request to the TCC and waits for a Link Request ACK. If the Telguard does not receive an ACK for the transmission before the C/C hangs up, it will retransmit the Link Request again when the C/C goes off-hook for a redial attempt. If the Telguard does not receive an ACK after three attempts, then an RFC will be declared which trips the STC relay, causes the STC LED to flash five times and switches the Telguard to Telco. Restoral of RFC occurs when the communication cycle is completed. 2.3.4.2 RFC2 (Link Termination Failure) After the Telguard receives a Link Request ACK from the TCC, the Telguard communicates with the C/C to acquire the alarm message and transmits the message via radio. If the Telguard does not receive a link termination ACK (where the TCC acknowledges receiving the transmission) within 150 seconds, it will retry sending the entire transmission. Upon failing two attempts, the Telguard switches to Telco and allows the C/C to communicate directly with the Central Station. An RFC is declared causing the STC relay to trip and the STC LED to flash five times. Restoral of RFC occurs when the communication cycle is completed. 2.4 COMPLETE POWER SUPERVISION Telguard monitors its backup battery as well as its AC power source and reports low or missing power conditions from either. Telguard’s integrated control and power module, protected by a 3 amp 3AG fuse, incorporates battery charger circuitry that is jumper selectable for high or low battery capacities. The high battery capacity selection is used for 12V 7Ah, or 12V 14Ah batteries. 2.4.1 Low/Missing Battery Condition (LBC) The Telguard checks the backup battery voltage on initial power-up and every minute thereafter. Additionally, a battery voltage test is performed by the Telguard every 24-hours while operating on AC power in order to measure the loaded battery voltage. Battery charging voltage is lowered to 10.0 volts and the Telguard is forced to operate entirely from the battery supply. If the battery voltage is less than 11.6 volts, a LBC is declared whereby the STC LED blinks twice (½ sec ON, ½ sec OFF, ½ sec ON, ½ OFF every 5 seconds) and the STC relay trips. When the battery voltage increases to 12.1 volts, the STC LED and STC relay restore. 2.4.2 AC Failure Condition (ACFC) AC failure condition (ACFC) occurs when AC power is lost or less than 102 VAC for 6 continuous hours. The AC Power LED goes out immediately, the STC LED blinks once and the STC trip output is activated after 6 hours. When AC power returns too normal (≥106 VAC for 60 seconds), the AC Power LED turns on immediately and the STC trip output restores after 60 seconds. 2.4.3 Watchdog Monitor/Reset (WR) A watchdog monitor/reset (WR) circuit continuously monitors the Telguard’s internal operating microprocessor functions. 2.4.4 Catastrophic Failure (CF) Catastrophic Failure (CF) is any condition that causes the Telguard to stop functioning at all levels. Most commonly because of AC power failure followed by a complete discharge of the backup battery. The STC trip output is activated and visible indication is loss of all LED activity. Total loss of power to Telguard does not prevent transmission of alarm messages from the host C/C “through” the Telguard and out over an operative phone line in the normal fashion. 56019201 Page 3 © 2000 Telular Corporation 2.5 TELGUARD AUTOMATIC SELF-TEST REPORT The Telguard automatic self-test signal is originated by the Communication Center on a daily, weekly, or monthly schedule. When the time for an automatic self-test occurs, the Communication Center transmits a radio signal to the Telguard and the Telguard responds with a self-test radio signal that is received by the Communication Center and processed on to the central station, just as normal alarm signals are processed. The central station receives the automatic self-test report in the same format that the C/C normally uses for communication over the telco line. The central station provides the Telguard self-test code along with the time and frequency of transmission when the Telguard is initially activated. However, an automatic self-test report can be initiated later, after the Telguard is installed, as well as modifying the time or frequency of reporting. The Communication Center captures all current and historical data pertaining to the operation of the Telguard when it processes the automatic self-test signal on to the central station. This data contains current operational status (C.O.S.) of the Telguard such as "All OK", "AC fail condition", "low/missing battery condition", "line fault condition", or any combination of these as well as the current signal strength and mode of operation. In addition, the data also contains historical data for supervisory events that occurred since the last self-test signal was transmitted. This data includes the number of occurrences of AC fail conditions, low battery conditions, line fault conditions, communications failure conditions and no cellular service conditions. This self-test data is available for review at any time by authorized personnel such as installers, dealers, central station operators, or technical service personnel. Methods used to review this data include Telular's Interactive Voice Response System (IVR), Telular's computer access Communication Center Intranet System, or simply calling Telular Customer Service who can review the data using the "Back Office" program. 2.5.1 Telguard Remote Query Capability Although Telguard has the capability for a daily, weekly, or monthly automatic self-test, a separate feature is provided for determining the current operational status of every Telguard. This feature is called Remote Query and is used to provide real-time operational status for Telguard on-demand. It is useful in resolving STC events that are reported by the C/C to the central station. Authorized personnel can initiate the Remote Query at any time by accessing the IVR, Intranet, or calling Customer Service. The Remote Query causes Telguard to upload current operational status data and historical data, just as the automatic self-test described above, except that the query signal is controlled by the one who initiates it. The query signal is held in the Telguard database at the Communication Center for review and is not forwarded on to the central station. 2.6 TELGUARD TERMINAL STRIP CONNECTIONS The conveniently located terminal strip provides wiring connections for the Telguard supervisory trip output (STC-pins 1&2, N.O.), battery leads for connecting to a 12 volt 7.0Ah, or 14.0AH rechargeable battery (BAT-pin 3 neg., pin 4 pos.), and AC power (16.5VAC 20VA, pins 6&7). The removable terminal strip can accommodate solid or stranded wire sizes from 14 gauge to 30 gauge. 2.6.1 Programmable Supervisory Trip Output (STC) Relay The Telguard has one supervisory relay trip output (STC), a single pole single throw (SPST, form C) with contacts rated at 1.0A 30VDC, and is energized normally open (N.O.) in a powered up state when no system troubles exist. It enables a supervisory trouble code (zone shorted) to be transmitted to the central station when connected to a C/C’s 24-hour instant input zone. The STC relay is programmable, using a standard touch-tone telephone or buttset, to meet virtually any installation requirement. The following supervisory features or combination of features are programmable to trip the STC relay in order to meet a variety of installation requirements: • Always Off. • Trips on AC fail condition (ACFC) • Trips on low or missing battery condition (LBC). • Trips on line fault condition (LFC). • Trips on no service condition (NSC). • Trips on radio communication failure condition (RFC). 56019201 Page 4 © 2000 Telular Corporation NOTE: For UL installations, all the above features must be enabled. The following system trouble features are embedded in the Telguard for tripping the STC relay and cannot be changed: • Trips on catastrophic failure (CF) if all power is lost. • Trips on transmit-disable command from the Communication Center. This radio command disables only the Telguard transmitter and would be used, for example, to shut down the Telguard due to a runaway dialer. The Telguard receiver function stays active so that a transmit-enable command can be received by radio to put the Telguard back into normal service. 2.7 DIAGNOSTIC AND STATUS LEDS Four LEDs are provided as a useful aid during installation and give installers an immediate visual indication of system status. These LEDs include an AC Power LED indicator that is green when AC power is normal and off when AC power is low or missing. The red STC LED provides system trouble information for low/missing AC power-ACFC (1 flash), low/missing battery-LBC (2 flashes), telco line fault-LFC (3 flashes), no cellular service-NSC (4 flashes), radio communication failure-RFC (5 flashes) and loss of dialtone voltage-DTF (6 flashes). An Operating Mode LED indicates solid yellow for normal operating mode or slow flash for C/C off-hook when communicating over cellular. A short (1 second) solid green Radio TX LED indicates it is in a Microburst communication cycle. Separately, these LED’s can be converted into a bar graph during installation to indicate radio signal strength by using a single jumper (J5) to select normal LED mode (off) or signal strength mode (on). 2.7.1 LED Signal Strength Indication The Telguard provides the installer with an easy to use LED radio signal strength indicator (RSSI) for positioning the unit or remote antenna to obtain the strongest RF signal possible. A signal strength reading can be obtained at any time there is power applied to the Telguard without affecting the operation of the unit. When the “RSSI” jumper J5 is “IN”, the Telguard displays the current received signal strength within 5 seconds and should the jumper be inadvertently left “IN”; the Telguard will revert to normal display operation after 10 minutes. The signal strength is read from bottom to top using the four sequential LEDs located on the top right side of the printed circuit board with the Radio TX LED = 1 and the AC POWER LED = 4. RSSI Value NO SVC LED’s Lighted RF dBm LED 1* = on, LED 2-4 = off ≤ -116 dBm LED 1 = on, LED 2-4 = off ≤ -111 dBm LED 1 = on, LED 2 = slow flash ≥ -110 dBm LED 3-4 = off LED 1-2 = on, LED 3-4 = off ≥ -100 dBm LED 1-2 = on, LED 3 = slow flash ≥ -90 dBm (Minimum signal LED 4 = off strength required) LED 1-3 = on, LED 4 = off ≥ -80 dBm LED 1-3 = on , LED 4 = slow flash ≥ -70 dBm LED 1-4 = on ≥ -60 dBm *Note: LED 1 = Radio TX; LED 2 = Mode; LED 3 = STC; LED 4 = AC Power. 2.8 TELGUARD SETUP PROGRAMMING PARAMETERS The Telguard will not operate until the unit is activated from the Communication Center. There are no radio NAM programming requirements since the radios have been preprogrammed at the factory. However, certain Telguard operating parameters may need to be changed from the factory default programming by the installer during installation in order to have the Communication Center process alarm signals to the central station. These are setup parameters and are used to tell the Communication Center how to encode alarm messages to the appropriate alarm monitoring station. Included in the setup parameters are the C/C reporting format and cellular operating system A or B. Also included are the STC supervisory trip input settings, CFC settings, NFC/LFC trip delay time, and standby battery size. If operating parameters are not uploaded to the Communication Center, a "missing parameters (MP) condition" exists and the Telguard will not operate. When an MP condition exists, the Telguard causes the STC LED to light and the STC (System Trouble) trip output to occur. 56019201 © 2000 Telular Corporation Page 5 If default programming is correct or operating parameters are re-programmed into the Telguard, the installer calls the Telular IVR and follows the activation procedure to request an activation "ping". The Communication Center responds with a radio acknowledgement to the Telguard clearing the STC condition and allowing the Telguard to operate over the cellular radio network. The programmed parameters are transmitted automatically to the TCC when the Telguard is activated. The installer must perform any changes to the Telguard programming data since the Communication Center cannot download data to the unit. 2.9 UL LISTINGS BY M ODEL There is a Telguard model designed to meet UL requirements for virtually any residential and commercial burglary/fire installation. All models contain the same circuitry and perform the same functions. The difference between models is simply the type of enclosure and type of antenna that is shipped with the unit. 2.9.1 Model T100C001 Economy model T100C001 is UL Listed for Supplemental Use only and is not to be used as a main or secondary line for a fire or burglar alarm system. This means that the T100C001 will not enhance nor detract from the grade of service of the UL Listed alarm system being used. Model T100C001 has a compact plastic enclosure and whip antenna. 2.9.2 Model T200C001 Model T200C001 meets the requirements for Household Burglary, Household Fire, and Commercial Fire installations. T200C001 has a standard metal enclosure, keylock, and magnetic mount antenna with 12ft.cable. T200C001 is UL Listed for the following: ♦ UL Household Burglary ♦ UL Household Fire ♦ UL Household Burg/Fire Combination ♦ UL Commercial Fire 2.9.3 Model T300C001 Model T300C001 meets the requirements for all Household Burglary, Commercial Burglary, Household Fire, and Commercial Fire installations. T300C001 has an attack-resistant enclosure, keylock, tamper switch, and a magnetic mount antenna with 12ft.cable. Model T300C001 is UL Listed for the following and UL Listed for Grade A Burglary Certificate installations: ♦ UL Household Burglary ♦ UL Household Fire ♦ UL Household Burg/Fire Combination ♦ UL Central Station Burglary ! Grade A ! Grade B ♦ UL Police Connect Burglary ! Grade A ♦ UL Commercial Fire ♦ UL Commercial Fire and Central Station Burglary Grade A ♦ UL Bank, Safe and Vault ! Grade A 3.0 Request Telguard Activation for Cellular Service from Telular There are two ways that you may activate cellular service for a Telguard. Both methods require the activation information to be completed and approved prior to installing the Telguard. The Telguard can only be activated when all the necessary accounting information has been entered into the customer database located at the Telular Communication Center. The database includes information about the customer account, unit location, and central station information. 1. FAX Cellular Service Activation Form: Complete the Cellular Service Activation Form that is shipped with each Telguard and fax it to Telular Customer Service, 678-945-1651. Within 24-hours, you will be notified of service activation. 56019201 Page 6 © 2000 Telular Corporation 2. Computer access via Telular's Intranet: Dealers may access their Telguard customer database via Telular's Intranet. The pertinent customer account information and serial number can be completed and submitted on-line. After an approval acknowledgement is issued, usually within 10-minutes, the Telguard is ready to install. 3.1 GETTING READY Before attempting to connect Telguard to the host C/C, please note the following: 1. Be sure your unit has cellular service activated. (See Section 3.0) 2. Be sure you have all the proper parts before you go to the job site. The following items are shipped with each Telguard unit: Basic Telguard unit (Model T100C001 in plastic enclosure). 16.5 VAC, 20 VA UL Listed plug-in transformer (Revere, P/N: RT-1620SL). Note: The 20 VA transformer is required for proper operation since the Telguard is capable of transmitting at 3 watts of output power. Do not use the C/C power transformer to provide AC power to the Telguard. " Antenna: Whip antenna for T100C001. " 3-foot modular plug-to-plug cord for connecting Telguard to RJ31X jack. " Telguard Installation and Operating Instructions Manual, P/N: 56019201 " Account Activation and Programming form documenting the unit's electronic serial number, cellular telephone number, etc. NOTE: Backup batteries are not supplied with any models. You must source backup batteries separately. Telguard Model T100C001 Approx. Standby Time 24-Hours 72-Hours 12V. Battery Capacity 7.0 Ah 14.0 Ah (2 ea. 7.0 Ah) Manufacturer/model Technacell EP 1270 Technacell EP 1270 3. You must also have certain installation test tools. • • A standard telephone or lineman's buttset is required at the job site for use in programming the unit. Optimal signal strength is determined by placing the unit where the most LEDs (up to four) are lighted when using Telguard's on-board Signal Strength Indicator feature so that the unit can be easily placed during installation where signal strength is greatest. NOTE: Your unit may be subject to airtime charges for unintended use. Telular offers several cellular service rate plans. Check the Activation and Programming form that was shipped with your unit or call us to determine what rate plan each unit is operating under. 4.0 INSTALLATION SUMMARY There are five steps in installing Telguard properly. IF YOU DO NOT PROCEED IN THE ORDER AND MANNER PRESCRIBED, YOU MAY NOT COMPLETE THE INSTALLATION IN THE TIME ALLOCATED. These five steps are summarized below and then explained in detail in the remainder of this manual. 4.1 TRANSMIT C/C ALARMS OVER THE TELCO CONNECTION First, make sure you can transmit alarm signals from the C/C host to the central monitoring station over the telco line without any connection to Telguard. 4.2 PROGRAM TELGUARD AND CONFIRM COMMUNICATIONS INTEGRITY Next, you will be confirming that Telguard's programming parameters are correctly entered into the unit and cellular service is activated. This is the most important step in the installation, since the programming parameters contain all the necessary information for successful communications. Also, you will confirm that Telguard has adequate cellular signal strength. 56019201 Page 7 © 2000 Telular Corporation 4.3 TRANSMIT C/C ALARMS OVER THE CELLULAR RADIO NETWORK Next, you will be connecting the C/C's digital dialer output to Telguard and verifying that alarm signals can be reliably sent through Telguard over cellular to the central station digital receiver. The incoming Telco line is not connected to Telguard during this step. 4.4 CONNECT TELCO LINE AND SUPERVISORY TRIP OUTPUT Once alarms are being successfully transmitted over cellular by the C/C, you will be ready to connect Telguard to the incoming phone line at the RJ31X and check that it properly switches to and from cellular upon telco restoral and telco line fault. Telguard's supervisory trip output (normally open) is connected to a 24-hour zone of the C/C and then tested. When backing up the host C/C's phone line, Telguard must be the first device on the incoming phone line in order to prevent Telguard from going into Telco Line Fault Condition when a phone device in front of it goes off-hook. This is the step where this is checked. 4.5 COMPLETE THE INSTALLATION Your last step will be to check the jumper setting of J5 (LED mode, out = normal), attach earth ground, and permanently mount the unit. * * * * With this overview of the installation in mind, you should now proceed with the actual installation, following the steps described in the remainder of this manual. Experienced installers following these steps can usually install Telguard in new installations with good signal strength in a maximum of 30 minutes and in retrofit/existing installations in a maximum of one hour. However, you must first get the host C/C working correctly when transmitting over the incoming telco line. If you come to a road block at any step during the installation of Telguard, call Telular Technical Support Department immediately before going on to the next step, so that we can help you complete each step in the proper order. 5.0 INSTALLATION STEPS This five-step installation approach (5.1 through 5.5) provides the alarm installer with the easiest and fastest method of properly installing Telguard. Please follow the instructions carefully and if you should need assistance or have any questions, call for Technical Support: 1-800-229-2326 / 678-945-7770 FAX: 678-945-1651 TELULAR IVR (Interactive Voice Response): 678-945-0228 (Local-Area: Atlanta, Ga.) 1-888-TELULAR (Toll-Free: 1-888-835-8527) TELULAR INTRANET (Computer Dial-up Connection): 678-945-1993 56019201 Page 8 © 2000 Telular Corporation 5.1 STEP 1: TRANSMIT C/C ALARMS OVER THE TELCO CONNECTION Be sure the C/C is powered up and programmed so that it will transmit a simple alarm signal over the telco line through the RJ31X to the central station when not connected to the Telguard. In checking this, do not connect the host C/C or incoming telco line to the Telguard. INCOMING TELCO RJ31X PREMISE PHONES MAKE SURE HOST C/C IS PROGRAMMED AND WORKING THROUGH RJ31X BEFORE INSTALLING TELGUARD. TELCO DIALER HOST C/C 24 HOUR ZONE INPUT 24 HOUR ZONE COMMON TG2 Step 1.VSD 56019201 Page 9 © 2000 Telular Corporation 5.2 STEP 2: PROGRAM TELGUARD AND CONFIRM COMMUNICATIONS INTEGRITY Confirm that Telguard's programming parameters are correctly entered into the unit, cellular service is activated, and Telguard has adequate cellular signal-strength. This is the most important step in the installation, since the programming parameters contain all the necessary information for successful communications and good signalstrength insures performance reliability. INCOMING TELCO ANTENNA RJ31X S E E AP PE NDIC ES A1 .1 THRO UG H A1 .4 FO R DE TAILS O N JACK AND P IN AS S IG NM E NT S, TE RM INAL S TRI P, J UM PE R, AND S T AT US LE DS . PREMISE PHONES S TATUS LE DS (Se e Appe ndix A1. 3) AC POW ER SYSTEM T ROUBLE OPERAT ION MODE TELGUARD TO P ROG RAM UNIT : RADIO T X USE BUT TSET CONNECT ED TO T AND R TEST PINS OR USE T OUCHTONE TELEPHONE PLUGGED DIRECT LY INT O J2. SIGNAL STRENGTH LEDS LED MODE SELECT J5 OUT = NORMAL IN = RSSI TRA NSCEIVER J2 J1 TELCO DIALER + BATTERY 12V - BATTERY STC (N.O.) STC (COM) BLANK PIN AC (16.5V 40VA) AC (16.5V 40VA) HOST C/C FUSE 3A 3AG EARTH GROUND 2 4 H OUR ZONE I NPUT 2 4 H OUR ZONE C OM M ON TG3 Step 02 .VS D 5.2.1 Locate Unit Pick a spot next to the C/C where you think the Telguard will be mounted and place the unit down temporarily in that spot. Do not mount it permanently now, since it may need to be moved to receive a better cellular radio signal or a remote high-gain antenna may be necessary. 56019201 Page 10 © 2000 Telular Corporation 5.2.2 Connect Backup Battery and AC Power Transformer To apply power on model T100C001, connect the battery by attaching battery leads to terminals 3 () and 4 (+) noting polarity and program Telguard memory location 67 (see section 5.2.5) for proper battery capacity. Connect the Telguard AC power transformer to terminals 6 and 7 marked "AC 16.5V 20VA" using stranded copper insulated wire following wire gauge and length recommendations below: Recommended Wire Size 18 ga 16 ga 14 ga Length Not to Exceed 20 ft 40 ft 60 ft 5.2.3 Decide on a STC Trip Output Strategy The Telguard provides the host C/C with one supervisory trip output for reporting a Telguard system trouble code to the central station. The supervisory trip output (terminals 1 & 2, N.O.) is programmable via a touch-tone telephone or buttset to suit various installation requirements. The programming options for this supervisory trip output can be any combination of the following (except Always off): a. Always Off: Disables all relay supervisory functions with relay in N.C. condition. b. ACFC: Trips 6-hours after loss of AC power. Restores 60 seconds after AC power is restored. c. LBC: Trips within 60 seconds on low battery condition. Restores when battery voltage ≥ 12.1 vdc. d. LFC: Trips 30/60-sec. on Telco line fault condition. Restores 30/60 seconds after Telco line restores. e. NSC: Trips 30/60-sec. on no service condition due to loss of RF signal strength. Restores 30/60 seconds after RF signal strength is available. f. RFC: Trips on radio failure to communicate with the Telular Communication Center due to either of the following: 1. Failing to receive a Link Request acknowledgement from the Communication Center after 3 Link Request transmissions. A Link Request transmission is generated each time the C/C goes off-hook to dial when the Telguard is in radio mode. The Link Request acknowledgment from the Communication Center allows the Telguard to begin accepting and transmitting alarm data from the C/C. 2. Failing to receive a Link Termination acknowledgement from the Communication Center after 2 complete transmission retries. A Link Termination acknowledgement is generated by the Communication Center only when all messages in an alarm transmission have been received successfully. 56019201 Page 11 © 2000 Telular Corporation 5.2.4 Default Programming The Telguard default setup is pre-programmed at the factory. Default setup values are listed in Section 5.2.5 (Telguard Programming Data Sheet) and highlighted in "bold" type. Setup parameters are stored in non-volatile memory and retain their settings when power is removed from the unit. Review the default settings and record on the data sheet all changes that you make. Typically, the only critical programming entries are: Memory Location Field Cellular System or 32 * Enter the 1-digit C/C Reporting Format 33 ** * Note: The Cellular carrier is factory defaulted to the "B" carrier. If the cellular carrier in your area providing Microburst™ service is an "A" carrier, then memory location 32 must be reprogrammed to 1. (Refer to the following Telguard Programming Data Sheet, location 32). **Note: The C/C Reporting Format is already factory defaulted to Ademco Contact ID. Refer to Telguard Programming Data Sheet, location 33. 5.2.5 Complete the Telguard Programming Data Sheet Fill out the following Telguard Programming Data Sheet. The completed data sheet enables you to properly install and test the Telguard as well as provide a valuable aid to future troubleshooting if it becomes necessary. Detach and retain this data sheet in your customer account file for future reference. Customer Name: Dealer No: Installation Location: MEM LOC. FIELD Telguard Serial No: Date Installed: DEFAULT VALUE Installed By: NEW PROGRAM VALUE SETTING 32 Cellular System A or B 1=System A 33 C/C Reporting Format 1=4 x 2 Pulse 40 PPS 2300 Ack (Double Round) 2=4 x 2 Pulse 20 PPS 2300 Ack (Double Round) 3=4 x 2 Pulse 20 PPS 1400 Ack (Double Round) 4=3 x 1 Pulse 40 PPS 2300 Ack (Double Round) 5=3 x 1 Pulse 20 PPS 2300 Ack (Double Round) 6=3 x 1 Pulse 10 PPS 1400 Ack (Double Round) 7=Radionics Modem IIE or 3A 2=System B Non-Extended Non-Extended Non-Extended Non-Extended Non-Extended Non-Extended 8=Contact ID (Ademco) 1400/2300 Ack 51 STC Trip Output Reporting 31 Enter the SUM TOTAL of the events that you wish to trip the STC relay by ADDING the corresponding values: (ex: 01+02+08+16=27) Note that a LFC will not trip the STC relay. Program 31 (27+04) for all supervised features to trip the STC relay. 00 = STC Trip Input Not Used 01 = AC Failure 04 = LFC 16 = RFC 02 = Low Battery 08 = NSC 52 STC Trip Delay for LFC and NSC 1=30 Seconds 61 CFC Number of Attempts 0=Disabled 62 CFC Between Events 1=30 Seconds 67 Standby Battery Size (standard lead-acid battery) 2=1.4 Amp Hour 3=4 Amp Hour 99 Factory Default Values 56019201 2=60 Seconds 2=4 Attempts 1=2 Attempts 3=8 Attempts 2=60 Seconds 4=7 Amp Hour 5=14 Amp Hour Returns EEPROM to original factory settings. 12345 Page 12 © 2000 Telular Corporation 5.2.6 Setup & Programming When the Telguard is received from the factory and is powered up for the first time, it is immediately ready for activation after a 10-second delay, provided the default settings are what you want. The STC LED turns on steady and the STC relay is tripped. If changes to the default values are required, then the Telguard is re-programmed with a plain old telephone set (POTS) connected to J2 where the C/C is usually connected. A standard lineman's buttset (set to TALK and TONE modes) can also be used when connected to the tip (T) and ring (R) test pins on the printed circuit board (PCB) adjacent to JI and J2. Put jumper J5 "IN" and power up the Telguard. The Telguard Programming Data Sheet explains the programming options and memory locations. NOTE: The telephone line input to J1 must be disconnected prior to programming and the antenna must be connected. The Telguard will transmit the programming setup data to the communication center automatically when you activate the Telguard using the Telular IVR. 5.2.6.1 Command Key Sequences For POTS Re-Programming Key Sequence memorylocation, value Description Selects memory-location and stores data. Exits and stores programming. The syntax for programming a specific memory location is as follows: Memorylocation (2 digits), value. For example, to re-program the Telguard to transmit over the "A" carrier, the installer would power down the Telguard; put jumper J5 "IN", connect the buttset to T and R test pins, and then power up the unit. After approximately 10 seconds, four tones will be sounded on the buttset indicating entry into programming mode. After entering 32, two tones will be sounded on the buttset indicating entry into a valid memory location (in this case, location 32). After the digit 1 is entered, four tones will be sounded on the buttset indicating a valid entry has been selected. If an invalid memory location or data value is entered, a long low tone will be sounded before the normal tones. To re-enter a correct value, the memory location must be entered again and then a correct value for that memory location. NOTE: To reset Telguard programming to factory default values, program memory location 99 with 12345 and the Telguard will reload factory default data to the EEPROM (This takes about 10 seconds!). The Telguard will now be ready to activate with factory default values or to re-program again, just as it was received from the factory. To exit programming mode, press *. Two tones will be sounded on the buttset. Remove jumper J5 and disconnect the buttset. The Telguard does not need to power down and back up again unless you changed from B to A carrier or from A to B carrier. The red STC LED will remain on and the STC relay will remain tripped. Call the Telular IVR (888-TELULAR) and follow the “new activation or re-programming” menu. When the Telguard transmits the setup programming information to the Communication Center successfully, the red STC LED will begin flashing a Telco line fault trouble (LFC=3 flashes), the yellow Mode LED will turn on, and the AC power LED will turn on if AC is connected. This indicates the unit is in normal operating mode and is ready to transmit alarm signals. 5.2.7 Connect Antenna and Temporarily Place Unit The Telguard is supplied with an antenna that is connected directly to the unit. If a stronger radio signal is required, the unit with antenna connected must be moved to a better signal location. The characteristics of the Telguard antenna can be altered depending upon the wall material and materials contained within the wall chosen for mounting. These effects may not be clearly identified by RSSI monitoring alone. The wall materials may have a more profound affect on the antennas transmit band performance. Best antenna performance will be obtained when the Telguard is mounted on a dry wall (plaster) with the antenna centered between wall studs and there are no metal 56019201 Page 13 © 2000 Telular Corporation objects (such as water pipes or electrical conduit or air ducts) contained within the wall directly behind, above or below the Telguard's antenna. Never mount the Telguard on a metal surface or on a wall that contains metal material. When selecting a mounting location, do not mount this unit in an area where the general public could reasonably be within 20cm (8 inches) of the antenna. Note 1: Optimum RF performance can usually be found at the highest point within a building with the fewest number of walls between the Telguard’s antenna and the outside of the premises. Note 2: To avoid interference with other electronic devices operating in the area, avoid mounting the Telguard’s antenna near other electronic devices. Highest radiated RF energy is in the direct horizontal line of the antenna. Therefore vertical separation (moving electronic devices or the Telguard’s antenna either higher or lower on the wall) provided higher levels of RF isolation from the Telguard. Note 3: The Telguard DataBurst unit is designed for indoor installations ONLY. Mounting the Telguard outdoors will cause system failure and may constitute a shock hazard to humans. However, a Telguard remote antenna can and should, whenever possible, be mounted outdoors for least RF interference. These considerations should be coupled with the best RSSI indication obtainable (see section 5.2.8). Care should be taken to insure that a large metal object such as a refrigerator or a metal cabinet is not located on the opposite side of the wall under consideration. Additionally, when the system is armed, care should be taken that metal overhead doors or security gates are not moved into a position that might cause a reduction of radio signal. If moving the Telguard to a different location is not practical, then you may need a longer cable on the remote antenna in order to receive adequate radio signal strength. Pick a high, visually secure spot, using the guidelines below. 5.2.7.1 Tips for Improved Radio Signal Reception • • • • The higher the antenna the better. So, start in the drop ceiling above the unit and proceed up from there, to the roof if necessary. Remember, the antenna should be as inconspicuous as possible for greatest visual security. If on the roof, plan to place the antenna in PVC tubing or in a custom wooden structure. Try to keep the antenna away from sources of RF interference, including pumps, compressors, ovens, etc., or where metal objects can shield it or otherwise block the cellular radio RF signal. Place the antenna perpendicular to the ground, either right side up or upside down. Do not mount the antenna horizontally. 5.2.8 Measure Received Signal Strength (RSSI) for Best Antenna Placement Measure the received signal strength by putting jumper J5 "IN". This switches the LEDs to signal strength mode. Now, slowly move the unit or remote antenna to achieve maximum signal strength. Pick the place where the most LEDs (up to four) are lighted. The LEDs are located on the top-right side of the PCB and are read from bottom to top with the Radio TX LED = 1 and the AC Power LED = 4. At least two lighted LEDs with the third LED flashing are necessary to assure continuous, trouble free operation. Move antenna slowly and check often. Only a few inches can make a great difference in signal strength. LED Function Table – View RSSI Mode RSSI Value NO SVC 56019201 LED’s Lighted LED 1* = on, 2-4 = off LED 1 = on, 2-4 = off Page 14 RF dBm ≤ -116 dBm ≤ -111 dBm © 2000 Telular Corporation 1 LED 1 = on, 2 = slow flash LED 3-4 = off LED 1-2 = on, LED 3-4 = off LED 1-2 =ON, 3 =SLOW FLASH LED 4 = off LED 1-3 = on, LED 4 = off LED 1-3 = on , 4 = slow flash LED 1-4 = on ≥ -110 dBm ≥ -100 dBm ≥ -90 dBm (Minimum signal strength required) ≥ -80 dBm ≥ -70 dBm ≥ -60 dBm *Note: LED 1 = Radio TX; LED 2 = Mode; LED 3 = STC; LED 4 = AC Power. NOTE: If you can not obtain a signal strength reading of TWO LEDS ON SOLID AND THE THIRD LED ON SLOW FLASH, you will probably need to move the unit and/or remote antenna higher, or switch to a special antenna, as described below. 5.2.8.1 Antenna Options Antenna problems are unlikely unless the premises are located in a fringe network coverage area, in a building below ground level, or in a metal structure. However, here are your options: Magnetic Mount 3-dB gain Antenna with 12ft. Cable: The 3dB magnetic mount antenna comes with 12 feet of cable (Telular model no: 1F01A001 ). Magnetic Mount 5-dB gain Antenna with 12ft. Cable: The 5dB magnetic mount antenna comes with 12 feet of cable (Telular model no: 1F01A003 ). NOTE: After determining the best signal strength location for the antenna, set the RSSI jumper J5 "OUT" to return to normal operating mode. If the “RSSI” jumper is inadvertently left "IN", Telguard will still operate normally. 5.2.9 Request Telguard Activation "PING" from Telular's IVR When you are ready to install and test the Telguard, call Telular's IVR (Interactive Voice Response) number, 1-888-TELULAR (1-888-835-8527). The automated system will ask you for the following information: (All information must be supplied correctly) Reminder!!! The Activation form must be faxed to the Telular Communication Center (fax: 678-945-1651) and entered into the database before this step can occur. a) Dealer number? b) Tech number? c) Telguard Serial Number? Or, Confirmation Number if the Serial Number has not been previously submitted on the Activation Form. d) New Telguard programming/reprogramming or Requesting Status Report? (Select the programming menu.) After you have programmed the Telguard, entered the correct Dealer, Tech, Telguard Serial number (or Confirmation Number), and selected "yes" for new install or reprogram on the menu, a radio "activation ping" will be generated from the Communication Center to the Telguard. This activates the Telguard and allows the Telguard to communicate over the cellular network. A successful "ping" causes the red STC LED to turn off. Additionally, if the Telguard is programmed to monitor LFC, then the STC LED will begin to flash 3 times indicating a telco line fault condition since there is no telco line connected to J1 at this time. Also, the yellow Mode LED will turn on and if AC power is connected, the green AC power LED will turn on. Now, combined with other data previously submitted with the activation information such as automatic self-test data, the communication center is able to process alarm signals from the host C/C to the alarm monitoring station. Note to Installers: The Telguard must be powered-up with antenna connected in order to receive the "activation ping". Also, the Telular IVR system will allow you to enter a TEST menu to access the Telguard's operational history (e.g., number of occurrences of ACFC, LBC, LFC, and NSC since the last self-test transmission to the communication center). Only the Dealer number, Tech number, 56019201 Page 15 © 2000 Telular Corporation and serial number are required to enter the TEST menu if the unit has already been activated. This feature is extremely helpful when troubleshooting intermittent problems such as NSC or LFC. MOVE ON Once you have completed the Telguard Programming Data Sheet, confirmed Telguard programming, received the "activation ping" from the Communication Center and have good signal-strength, move on to Step 3. 56019201 Page 16 © 2000 Telular Corporation 5.3 STEP 3: TRANSMIT C/C ALARMS OVER THE CELLULAR RADIO NETWORK Confirm that the Telguard enables the host C/C to transmit alarm signals over the cellular radio network. In checking this, do not connect the incoming telco line to the Telguard or connect the supervisory trip output (STC) to the C/C zone input. INCOMING TELCO ANTENNA RJ31X S E E AP PE NDIC ES A1 .1 THRO UG H A1 .4 FOR DE TAILS O N JACK AND PI N AS SI G NM E NTS , TE RM I NAL S TRIP , JU M PE R, AN D S TATU S LED S. PREMISE PHONES S TATUS LE DS (Se e Appe ndix A1.3 ) TELGUARD AC POW ER SYSTEM TR OUBLE OPERAT ION MODE RADIO T X SIGNAL STRENGTH LEDS LED MODE SELECT J5 OUT = NORMAL IN = RSSI TRA NSCEIVER J2 J1 TELCO DIALER + BATTERY 12V - BATTERY STC (N.O.) STC (COM) BLANK PIN AC (16.5V 40VA) AC (16.5V 40VA) HOST C/C FUSE 3A 3AG EARTH GROUND 2 4 H OUR ZONE I NPUT 2 4 H OUR ZONE C OM M ON TG3 Step 03 .VS D 5.3.1 Connect C/C to Telguard Jack 2 Unplug the modular jack of the C/C-to-RJ31X cable (not supplied) from the RJ31X and plug it into J2 on the Telguard. NOTE: 56019201 Since no RJ31X telco cable is connected to J1 at this point in the installation, the Telguard is detecting a telco line fault condition (LFC). The Telguard is forced to switch transmission paths from telco to cellular causing all C/C alarm signals to be transmitted over the cellular radio network during testing in this step. Page 17 © 2000 Telular Corporation 5.3.2 Verify Alarm Signal Transmissions over Cellular Trip several alarms on the C/C and verify that the central station received them by calling the central station operator. Use a lineman's buttset in MONITOR MODE and connected to Telguard's "T" and "R" test pins to "listen" to communications between the C/C and Telguard. The Radio TX LED flashes quickly when the Telguard microprocessor is communicating with the radio and provides a long flash (approximately 1 second) when the radio is in communication with the cellular network. If you are having problems getting reliable alarm signal transmissions, additional adjustments may be necessary. ♦ ♦ ♦ Recheck signal strength. You need TWO LEDS ON SOLID AND THE THIRD LED FLASHING for adequate signal strength. Also, check antenna connector and make sure it is seated correctly. Try resetting the Telguard by powering the unit down then back up again. Call Telular Technical Service, 800-229-2326, and request the Communication Center operator to check the Telguard programming configuration for proper operation on "A" carrier or "B" carrier and proper communications format. The Telguard MUST be programmed to use the SAME FORMAT that the C/C is using (e.g. 3+1, 4+2, etc.,) to report alarm signals. MOVE ON Once you have determined that the C/C can reliably transmit alarm signals over the cellular network, proceed to Step 4. 56019201 Page 18 © 2000 Telular Corporation 5.4 STEP 4: CONNECT TELCO LINE AND SUPERVISORY TRIP OUTPUT Now, you are ready to connect and test the incoming telco line and the supervisory trip output to the C/C. Also, you must check to be sure that there are no other phone devices connected in front, or in parallel, of the RJ31X. B E SURE T ELGUARD IS FIR ST DEVICE ON INCOMING PHONE LINE TO PREVENT PHA NT OM TRIPPING. INCOMING TELCO ANTENNA RJ31X S E E AP PE NDIC ES A1 .1 THRO UG H A1 .4 FOR DE TAILS O N JACK AND P IN AS S IG NM E NTS , TE RM I NAL S TRIP , JU M PE R, AN D S TAT US LED S. PREMISE PHONES S TATUS LE DS (Se e Appe ndix A1.4 ) TELGUARD AC POW ER SYSTEM TR OUBLE OPERAT ION MODE RADIO T X SIGNAL STRENGTH LEDS LED MODE SELECT J5 OUT = NORMAL IN = RSSI TRA NSCEIVER J2 J1 UNPLUG AND REPLUG J/J CABL E (SUPPLIED) AT J1 A ND VERIFY THAT TELGUARD SW ITCHES TO CELL UL AR AND BACK TO T EL CO BY WAT CHING T HE STC LED (3 flashes for LF C). TELCO DIALER + BATTERY 12V - BATTERY STC (N.O.) STC (COM) BLANK PIN AC (16.5V 40VA) AC (16.5V 40VA) HOST C/C FUSE 3A 3AG EARTH GROUND E.O.L. RESISTOR 2 4 H OUR ZONE I NPUT 2 4 H OUR ZONE C OM M ON PROGRAM ZONE SHORTED FOR "SYSTEM T ROUBLE". TG3 Step 04 .VS D 5.4.1 Be sure the Telguard is the first device on incoming phone line The Telguard monitors voltage on the incoming phone line to decide when to switch transmission paths. This requires that the Telguard must be the first device on the telco line. If not, a line fault condition will be created (we call this a "phantom trip") each time the improperly connected device goes off-hook. This happens because the Telguard‘s line fault monitor detects the parallel "taps" to the street side of the RJ31X. A phantom trip causes the Telguard to switch to cellular and if the STC trip-out is connected and programmed to trip the C/C, the C/C will call the central station over the cellular network to report the "Line Fault" (phantom trip). The result is a phone line trouble report although the incoming line measurements are good at the RJ31X. Therefore, look over Exhibit I (next page) carefully and be sure that there are no other phone devices connected to Tip and Ring on the incoming phone line. 56019201 Page 19 © 2000 Telular Corporation Exhibit 1. Telco Signal Path through Telguard House Phone Current Measurement Dialer Current Measurement PREMISE PHONES Telco Voltage Measurement TELGUARD T1 T R R1 T1 T R R1 J1 J2 RJ31X GREEN RED R1 1 T1 BROWN GREY T1 T R R1 INCOMING TELCO Internal Circuitry Telco Dialer HOST C/C SIGPATH0.VSD 5.4.2 Connect RJ31X to Telguard Jack 1 and Check LFC Find the modular Jack-to-Jack (J/J) cable supplied and connect one end to Telguard Jack 1 and other end to the RJ31X. Note that the STC LED goes out and the STC relay returns to normal due to telco line restoral. 5.4.3 Connect STC Trip Output Connect the STC trip output (terminals 1 & 2, N.O.) to the 24-hour zone input of C/C. NOTE: Activation of a local alarm or strobe light may be desirable when a trip is declared. The STC trip output can be used directly to activate a local signaling device, provided that the trip output is not needed to trip the host control/communicator at the same time. If both a local signal and a control trip input is required, then external relays are needed to provide additional uncommitted contacts. 56019201 Page 20 © 2000 Telular Corporation 5.4.4 Check Telguard Supervisory Trip to C/C After you have connected the STC trip output, check to be sure that it operates correctly. 5.4.4.1 Reprogram C/C to Send Proper Code Reprogram C/C to send proper alarm code when tripped by the Telguard’s supervisory output. Program zone restoral as desired. 5.4.4.2 Check Proper Operation of Telguard Supervisory Output Check for proper operation of each programmed supervisory output by causing it to trip the C/C and be sure the proper LED illuminates and that the proper trouble code is reported to the central station. Skip the testing of any supervisory functions that have not been enabled. Note that the yellow mode LED starts to flash when the C/C goes off-hook to report the alarm signal over cellular. The yellow mode LED stays on solid when the C/C goes offhook to report the alarm signal over Telco. • • • • Low Battery Condition (LBC): Disconnect the battery and during the next 60 seconds check to see that the STC LED flashes 2 times indicating that the battery is missing. Check to see that the C/C transmits the STC trouble code (over Telco) to the central station. Reconnect the battery and check during the next 60 seconds to see that the STC LED goes off, indicating the missing battery condition has been restored. If the C/C is programmed for transmitting restorals, another transmission will be sent (over Telco) to the central station. Line Fault Condition (LFC): Disconnect J/J cable at RJ31X. Check to see that the STC LED flashes 3 times in 30/60 seconds and the C/C transmits the STC trouble code (over radio) to the central station indicating the incoming telco line is disconnected. Reconnect J/J cable and check to see that the STC LED goes off in 30/60-seconds indicating telco line restoral. If the C/C is programmed for transmitting restorals, another transmission will be sent to the central station (over Telco) after the 30/60-second delay. No Service Condition (NSC): Disconnect the antenna from the Telguard. Check to see that the STC LED flashes 4 times in 30/60 seconds and the C/C transmits the STC trouble code over the telco line indicating loss of RF signal strength. Reconnect the antenna and check to see that the STC LED goes off in 30/60-seconds indicating RF signal strength restoral. If the C/C is programmed for transmitting restorals, another transmission will be sent to the central station (over Telco) after the 30/60-second delay. Note: The Received Signal Strength (RSSI) must be less than -114 dBm in order to cause a NSC condition. If the Telguard is located in a high signal strength area (close to a cellular tower), it is possible for the signal strength to be greater than -114 dBm even with the antenna disconnected. AC Fail Condition (ACFC): Disconnect the 20VA AC transformer and check to see that the AC POWER LED goes out and the STC LED flashes once indicating that AC power is missing. Reconnect the AC transformer and check to see that the AC POWER LED goes on and the STC LED goes off indicating that AC power has been restored. No transmissions will be sent to the central station. The AC power must be off, continuously, for 6-hours before the STC relay causes the C/C to send a trouble code. If the AC power is restored for 60 seconds or more, then the 6-hour timer restarts. MOVE ON When you are sure that the Telguard is monitoring the telco path and cellular path correctly and the C/C is correctly reporting the STC supervisory trip output, move on to Step 5. 56019201 Page 21 © 2000 Telular Corporation 5.5 STEP 5: COMPLETE THE TELGUARD INSTALLATION Last step is to handle loose ends. 5.5.1 Check Settings Check the jumper setting of J5 (LED mode, out = normal). 5.5.2 Permanently Mount and Properly Ground the Telguard Chassis Attach earth ground to the green grounding screw located on lower left-hand corner of printed circuit board assembly and permanently mount the Telguard chassis. 56019201 Page 22 © 2000 Telular Corporation A1.0 Wiring Diagram WARNING: HIGH VOLTAGE PRESENT ON PHONE LINES. DISCONNECT PRIOR TO SERVICING. INCOMING TELCO ANTENNA RJ31X PREMISE PHONES STATUS LEDS (See Appendix A1.4) AC POWER SYSTEM TROUBLE TELGUARD OPERATION MODE RADIO TX SIGNAL STRENGTH LEDS LED MODE SELECT J5 OUT = NORMAL IN = RSSI TRANSCEIVER J2 J1 TELCO DIALER + BATTERY 12V* - BATTERY STC (N.O.) STC (COM) THIS DEVICE COMPLIES W ITH FCC RULES PART 68 AND 15. FCC R EGISTR ATION NO: TBD RINGER EQUIVALENCE: 0.0B T E L G UA RD ® is a re gi ste re d tr ad em ark o f Te lul ar Corporatio n. Products are prote cted under one o r more o f the f ol lo wing U.S . p ate nts: 4 ,6 58 ,0 9 6 4 ,73 7 ,9 75 4,775,997 4,8 68,519 4 ,92 2,51 7. BLANK PIN AC (16.5V 40VA)* AC (16.5V 40VA) D O N OT C ONNE CT T O A SWIT C HED AC REC EP T AC L E. HOST C/C FUSE 3A 3AG EARTH GROUND E.O .L. RESISTOR 24 HOUR ZONE INPUT 24 HOUR ZONE COMMON CAUTION: INCORRECT CONNECTIONS MAY RESULT IN DAMAGE TO UNIT. © 20 00 Te lular Corpo ration. STC Relay Maximum Contact Rating: 1A-30VDC * INDICATES SUPE RVISED CIRCUIT. Note: AC terminals 6 and 7 are power limited. TG3 WIRING.VSD 56019201 Page 23 © 2000 Telular Corporation A1.1 JACK AND PIN ASSIGNMENTS Jack Designation Connects To Pin Assignment Incoming Telco RJ31X Jack. C/C Digital Dialer Digital Dialer input/output of host C/C. J4 Radio J1 Telco RJ31X. J2 Radio Interface. 56019201 Gray R1 Red R(Ring) Green T(Tip) Brown T1 Function Status LED Reference Connects telco line to Telguard and provides output for premises phone connection at RJ31X. STC LED Flash 3 times when telco voltage is lost. 1 Gray R1 4 Red R(Ring) 5 Green T(Tip) 8 Brown T1 Connects C/C digital dialer input/output through unit. None. 1 VCC 2 SVC 3 GND 4 Rsvd 5 RXD 6 Rsvd 7 TXD 8 P-IN 9 RSSI 10 N/C 11 IN-A 12 IN-B 13 OUT-A 14 OUT-B +12V DC supply input Service available flag Primary Ground Reserved Control serial data RX Reserved Control serial data TX Pulse Input Rx signal strength indication Pulse Ground Auxiliary input A Auxiliary input B Auxiliary output A Auxiliary output B STC LED Flash 4 times for NSC or Flash 5 times for RFC when Radio is unable to communicate. Page 24 Or Radio Tx LED Fast Flash when microprocessor is communicating with radio and 1 sec Flash when Radio is transmitting over the cellular network. © 2000 Telular Corporation A1.2 TERMINAL STRIP PIN ASSIGNMENTS Terminal Strip Pin 1 STC 2 STC Definition Supervisory Relay Trip output for programmable trouble conditions. (N.O.) Connects To 24-hour trip zone input on host C/C. Status LED Reference Function Enables transmission of programmed supervisory trouble code: When fault condition occurs: ♦ AC Power LED OFF STC LED Flashes 1 time. AC Power Fail (ACFC). AC failure detected at 102 VAC. ♦ Low/Missing Battery Condition (LBC) due to: - Low Battery detected at 11.6 VDC. STC LED Flashes 2 times. ♦ Line Fault Condition (LFC) due to: - Improper Telco voltage (LFC) ≤ 18 VDC. STC LED Flashes 3 times. ♦ No Service Condition (NSC) due to: - Received Signal Strength ≤ -114 dBm. STC LED Flashes 4 times. ♦ Radio Communications Failure (RFC) due to: - RFC1- Failure to receive Link Request Ack after 3 attempts. OR RFC2- Failure to receive Link Termination Ack after 2 attempts. STC LED Flashes 5 times. ♦ Loss of Telguard Dial Tone Voltage (DTF) due to: Improper dial tone voltage. ≤ 35 VDC. 3 - BATT Telguard Battery negative terminal. 4 + BATT (12 V) Telguard Battery positive terminal. 5 BLANK 6 AC Telguard backup battery Provides 24 to 72 hour battery stand-by for Telguard depending on battery capacity provided. Not Used N/A Not Used AC power input. 16.5 VAC 20 VA. 120 VAC 60Hz unswitched circuit. 7 AC 56019201 STC LED Flashes 2 times when battery is low or missing. None Provides primary operational power to Telguard and battery charging circuit. Page 25 STC LED Flashes 6 times. AC Power LED ON when AC is normal. OR AC power LED OFF And STC LED Flashes 1 time when AC is low or missing. © 2000 Telular Corporation A1.3 LED M ODES AND FUNCTIONS As shown below, J5 is a two-pin jumper used to select the LED Mode. Refer to the LED Function Tables for a description of each LED in "Normal Operating Mode" and "Received Signal Strength Mode". LED Mode Selection ON OFF OFF = NORMAL MODE ON = VIEW RSSI MODE OR ENTER PROGRAMMING MODE LED Function Table – Normal Operating Mode (J5 = OUT) LED Symbol Color Duty Cycle Indication AC POWER – LED 4 Green Solid ON OFF 1 Flash* STC - LED 3 MODE – LED 2 RED Yellow Green System Trouble Condition – Low/Missing AC Power 2 Flashes* System Trouble Condition – Low/Missing Battery Condition 3 Flashes* System Trouble Condition – LFC 4 Flashes* System Trouble Condition – NSC 5 Flashes* System Trouble Condition – RFC 6 Flashes* System Trouble Condition – DTF Solid ON Telguard operating in Mode 1 Fast Flash C/C off-hook to transmit signals over cellular. Solid ON (1 sec) Radio TX – LED 1 AC Power is good AC Failure (<102 VAC, restores at 106 VAC) Fast Flash OFF Telguard in Microburst transmission. Microprocessor communicating with Radio. No Activity * - Note: One flash = ½ sec On and ½ second OFF. In order to diagnose multiple problems on STC LED, each condition will display for 5 seconds and then cycle to the next condition LED Function Table – View RSSI Mode (J5 = IN) RSSI Value LED’s Lighted RF Signal (dBm) LED 1* = on, 2-4 = off ≤ -114 dBm (Lowest) LED 1 = on, 2-4 = off ≤ -111 dBm LED 1 = on, 2 = slow flash ≥ -110 dBm LED 3-4 = off LED 1-2 = on, LED 3-4 = off ≥ -100 dBm LED 1-2 =ON, 3 =SLOW FLASH ≥ -90 dBm (Minimum signal LED 4 = off strength required) LED 1-3 = on, LED 4 = off ≥ -80 dBm LED 1-3 = on , 4 = slow flash ≥ -70 dBm LED 1-4 = on ≥ -60 dBm (Highest) *Note: LED 1 = Radio TX; LED 2 = Mode; LED 3 = STC; LED 4 = AC Power. NO SVC 56019201 Page 26 © 2000 Telular Corporation A1.4 JUMPERS Jumper Feature J5 Normal Operating Mode, RSSI or Programming Mode. 56019201 Function Used as LED Mode selector to indicate operating conditions of Telguard, used to view Received Signal Strength or enter Programming Mode. Refer to A1.4. Page 27 Jumper Position In Out View Received Signal Strength or Enter Programming Mode. Normal* © 2000 Telular Corporation A2.0 Operational Quick Reference Table Telguard Event Typical C/C Alarm Cycle over Telco Telguard System Trouble Conditions Radio Message Internal Action None None Yes AC Power off and STC flashes 1 time. Yes STC flashes 2 times. Yes STC flashes 3 times. If Selected None Monitors Telco line voltage and C/C attempts Switch to standby battery if present, monitor battery, monitor AC for restoral. If Selected None Wait for LBC restoral, charge battery. If Selected None Yes STC flashes 4 times. Yes STC flashes 5 times. If Selected None Switch to Radio, wait for C/C to go off hook, transmit alarm via radio if necessary, switch back to Telco when restored, remove LFC condition Continue to validate signal strength, remove NSC when signal returns If Selected None Switch back to Telco so that C/C can communicate directly with Central Station. Yes Yes Internal 50V supply circuit failure. Return unit for repair on RMA. MP - Missing Programming parameters. Yes STC flashes 6 times. Yes STC on steady. Yes None CF - Catastrophic Failure None Yes None None None Yes Radio TX When transmitting Yes Radio TX When transmitting Yes Radio TX When transmitting None Yes (Alarm data) Yes (Self-test)) Telguard will not function until operating parameters are programmed and unit receives activation ping from Communication Center. Telguard remains in Telco only mode. Telguard not working. Remains in Telco only mode. Switch to Radio, transmit alarm via radio, switch back to Telco Send Self-test information to central station via Communication Center, return to ready state Yes Radio TX When transmitting. LBC - Low Battery Condition LFC – Telco Line Fault Condition NSC – No Service Condition (Low Signal Strength) RFC – Radio Failure to Communicate due to: RFC1: No Link Request ACK. OR RFC2: No Link Termination ACK. DTF - Dial Tone Failure CFC – C/C communication failure over good Telco line. Automatic Self-Test - Communication Center Activated. Telguard Remote Query Communication Center Activated by IVR, Intranet, or Customer Service. Telguard Enable and Configuration Upload – Communication Center Activated. Disable TX – Communication Center Activated. 56019201 Relay Output None ACFC – AC Fail Condition STC LED Response None Yes (Status data) Send Status data to Communication Center for review by IVR or Intranet. None Configuration Data (Setup data) Yes Yes (Status data) Telguard sends setup configuration to the Communication Center and switches to READY state to begin operation. Mode LED turns on and STC LED turns off. TX capability is disabled until further notice. Telguard can still receive radio signals from Communication Center. Page 28 © 2000 Telular Corporation A2.1 SETUP PROGRAMMING PARAMETERS Parameter Description Cellular System A or B Program Location 32 The cellular network system through which the Telguard radio is authorized to place calls to the central station. System B is the wireline system (usually operated by the local telephone company) and System A is the nonwireline system (usually operated by the telephone company's competitor). 1=A, 2=B. C/C Reporting Format Program Location 33 This format must be the same format that the C/C is programmed to use when communicating with the central station over Telco. The programmed selection tells the Telguard how to digitally encode alarm messages from the C/C to the central station over the cellular network control channels. 1=4 + 2 Pulse 40 PPS 2300 Ack (Double Round) Non-Extended 2=4 + 2 Pulse 20 PPS 2300 Ack (Double Round) Non-Extended 3=4 + 2 Pulse 20 PPS 1400 Ack (Double Round) Non-Extended 4=3 + 1 Pulse 40 PPS 2300 Ack (Double Round) Non-Extended 5=3 + 1 Pulse 20 PPS 2300 Ack (Double Round) Non-Extended 6=3 + 1 Pulse 10 PPS 1400 Ack (Double Round) Non-Extended 7=Radionics Modem IIE or 3A2 8=Contact ID (Ademco) STC Trip Output Reporting Program Location 51 Telguard has the capability to supervise proper operation of both power supplies (AC & DC) and proper operation of both paths of communication (Telco and Cellular) to the central station. Should a condition occur that prevents Telguard from operating properly, the condition if programmed, will cause the supervisory trip output (STC) to trip the C/C's 24-hour zone forcing the C/C to communicate the "Telguard System Trouble Condition" to the central station. Enter the Sum Total of STC events that you wish to report by adding the corresponding values: Example: 01 (AC Failure) + 02 (Low Battery) + 08 (NSC) + 16 (RFC) = 27. A failure of any individual or combination of these five programmable supervised conditions will cause the STC relay to trip. Notice that since LFC is not selected, a Telco line fault will not cause the STC relay to trip and therefore, no STC trouble report will be sent to the central station by the C/C. 00 = STC Relay Trip Not Used 01 = AC Failure 02 = Low Battery 04 = LFC 08 = NSC 16 = RFC STC Trip Output Delay for LFC and/or NSC Program Location 52 The amount of time (30 or 60 seconds) after a LFC or NSC fault condition occurs that the STC relay will trip. This trip delay also applies to a LFC or NSC restoral. CFC Number of Attempts Program Location 61 The number of attempts that the C/C will try to communicate with the central station over a good Telco line before Telguard switches the C/C to the cellular path. 0=Disabled 1=2 Attempts 2=4 Attempts 3=8 Attempts CFC Between Events Program Location 62 The amount of time that the C/C is allowed to go off-hook, on-hook, then off-hook again to qualify as a communications failure over Telco. 1=30 Seconds 2=60 Seconds Standby Battery Size (standard lead-acid battery) Program Location 67 This information is provided as historical data for the Telguard database. 2=1.4 Amp/Hour 4=7 Amp/Hour 3=4 Amp/Hour 5=14 Amp/Hour 56019201 Page 29 © 2000 Telular Corporation A2.2 TELGUARD COMMUNICATION FORMATS Telguard Standard Communication Formats NAME HANDSHAKE FREQUENCY 2300Hz 2300Hz 1400Hz 2300Hz 2300Hz 1400Hz FSK DUAL TONE 1400Hz / 2300Hz RADIONICS (Double Round) FRANKLIN (Double Round) SIA P3 (Double Round) RADIONICS (Double Round) FRANKLIN (Double Round) SIA P1 (Double Round) Radionics Modem IIE or 3A2 ADEMCO CONTACT ID DATA FREQUENCY 1800Hz 1800Hz 1900Hz 1800Hz 1800Hz 1900Hz DTMF BAUD RATE FORMAT EXTENDED 40 PPS 20 PPS 20 PPS 40 PPS 20 PPS 10 PPS 300 BPS DTMF 4-2 4-2 4-2 3-1 3-1 3-1 4 digits account 4-2-1-3-2-3 NO NO NO NO NO NO NO KISS OFF FREQUENCY 2300Hz 2300Hz 1400Hz 2300Hz 2300Hz 1400Hz FSK 1400Hz Telguard CODE A2.3 COMPATIBLE CONTROL COMMUNICATORS For UL Listed Commercial Burglary and Fire, and Residential Burglary and Fire (Combination Listed) Telguard Compatible Data Formats C/C Model Radionics Franklin SIA P3 Radionics Franklin SIA P1 UL LISTED 4+2 40pps 2300Hz ACK 4+2 20pps 2300Hz ACK 4+2 20pps 1400Hz ACK 3+1 40pps 2300Hz ACK 3+1 20pps 2300Hz ACK 3+1 10pps 1400Hz ACK DS7400Xi NAPCO MA3000 Radionics D2112 Radionics D2212 Radionics D4112 Radionics D6112 Radionics D7212 Radionics D7412 Radionics D8112 Radionics D9112 Radionics D9412 Radionics Modem Ademco Ademco Contact ID (DTMF) IIE or 3A A2.4 COMPATIBLE RECEIVERS Compatible Data Formats Receiver Model FBI CP220 Radionics 6500 Osborne-Hoffman Quickalert Silent Knight 9000 SUR-GARD DRL2A Ademco 685 56019201 Radionics Franklin SIA P3 Radionics Franklin SIA P1 4+2 40pps 2300Hz ACK 4+2 20pps 2300Hz ACK 4+2 20pps 1400Hz ACK 3+1 40pps 2300Hz ACK 3+1 20pps 2300Hz ACK 3+1 10pps 1400Hz ACK IIE or 3A Page 30 Radionics Modem Ademco Ademco Contact ID (DTMF) © 2000 Telular Corporation A2.5 ACTIVATION FORM (FAX to 678-945-1651) Subscriber Information Telguard DataBurst Information This data is pertinent to the installation and location of the Telguard DataBurst system. The following data must be entered into the Telular Communication Center computers prior to activation on the cellular network. Subscriber Name: Subscriber Address: City, ST, Zip: Contact Name: Contact Phone: Telguard Serial Number: C/C Account Number: C/C Reporting Format: Primary C/C Phone Number: Secondary C/C Phone Number: Billing Information In order to activate Telguard DataBurst systems on the cellular network, you must be a registered Telguard DataBurst Dealer. Enter your Dealer information below. If you are not registered as a dealer and would like more information, contact Telular Sales at (800) 229-2326. Dealer Company Name: Dealer Account Number: Contact Name: Contact Phone: Central Station Information Name of Central Station: _________________________ Contact Name: _________________________________ Contact Phone: _________________________________ Telguard Automatic Self-Test Installer Information In order to activate the Telguard DataBurst from the toll free IVR(1888-TELULAR), your installer must be registered under your Dealer Account. Installer Name: Installer Number: _______________________________ Most rate plans include options for a Telguard Automatic Self-Test signal to be sent to your Central Station. This test signal verifies the integrity of the DataBurst system to your central station, and logs status information for that system on the Telular Communication Center. Please select the Test Code, which is transmitted to your central station, and the time of day the Test signal should be transmitted. The frequency of the Automatic Self-Test is selected when you choose a Cellular Service Rate Plan (Monthly Test, Weekly Test, or Daily Test). Telguard Automatic Self-Test Code: Telguard Automatic Self-Test Time: AM / PM NOTE: When activating the Telguard DataBurst unit using the Interactive Voice Recognition (IVR) system, you will be required to enter your Dealer number, Installer number, and the unit’s Serial number or Confirmation number. Select a Customer Code: _____________ Financial B1 Banks B2 Credit Unions B3 Other Financial Locations B4 Check Cashing Locations B5 ATMs Government G1 Federal/Military Locations G2 State Locations G3 Local/County Locations G4 Other Government Locations Business Facilities C1 Office Locations C2 Manufacturing/Industrial C3 Utilities/Cable Sites C4 Warehouse/Storage Retail General R1 Drug/Pharmacies R2 Supermarket/Convenient Stores R4 Department/Chain Stores/Malls Other Facilities D1 Fleet/Distribution Hubs D2 Medial/Research Labs D3 Schools D4 Other Facilities Retail Specialty R3 Office Equipment Stores R3A Jewelry Stores R5 Home Related Stores R6 Other Retail Stores R7 Electronic/Cellular/Entertainment R8 Pawn Shops R9 Clothing/Shoe Stores Select a Monthly Rate Plan Standard Monthly Test (Please enter Day that test is scheduled) This rate plan includes 1 automatic self-test to allow for monthly network testing and includes 2 free monthly alarm signals. Day of Month 1 to 28 ❏ ❏ Flat Rate Standard Miscellaneous E1 Entertainment (Museums/Parks) F1 Restaurants H1 Residential/Private Homes 01 No Category Fit Weekly Test (Please enter Day that test is scheduled) This rate plan includes 5 automatic self-tests to allow for weekly network testing and includes 2 free monthly alarm signals. Daily Test This rate plan includes 31 automatic self-tests to allow for daily network testing and includes 2 free monthly alarm signals. Flat Rate Day of Week Mon. to Sun. Standard Flat Rate ❏ ❏ ❏ ❏ ❏ Promotional Rate Plan Enter Name of Plan:__________________________________ 56019201 Page 31 © 2000 Telular Corporation A3.0 UL Installation Requirements for Supplemental Use (Model T100C001). The T100C001 is UL Listed for Supplemental Use only. This means that the T100C001 will not enhance the grade of service. Also, the T100C001 is not to be used as a main or secondary line for a fire or burglar alarm system. The T100C001 is not intended for fire remote station, proprietary and central station use. SECONDARY INCOMING TELCO RJ31X PRIMARY INCOMING TELCO RJ31X PREMISE PHONES ANTENNA TELGUARD TRANSCEIVER TO DIGITAL DIALER SEC J2 TELCO DIALER PRI J1 TO TELCO RJ31X + BATTERY 12 V - BATTERY STC (N.O.) STC (COM) BLANK P IN AC (16.5V 40VA) AC (16.5V 40VA) HOST C/C EARTH GRO UND ZONE TRIP INPUT LINE 1 TG3 UL.VSD 56019201 Page 32 © 2000 Telular Corporation A4.0 Detailed Specifications A4.1 DIALER TO INTERFACE ELECTRONICS The patented integrated interface by Telular, Inc. allows digital dialers to dial into the cellular radio network. • Line voltage: 48 Vdc into standard telephone device when on-hook. • Dial tone: Precision 400 Hz @-13 dBm +/- 2 dBm. 16 digits dial out capability. • Ringer equivalent: 0.0B • Mode: Loop start only. 25mA max. +/- 5% off-hook. • Protected by U.S. Patents: 4,658,096; 4,775,997; 4,922,517; 4,737,975; 4,868,519; 5,134,644. A4.2 POWER • • • Power Input Rating: 120 VAC, 0.48A Power Supply: Max full charge DC voltage = 13.8V +/- 0.1V. Max ripple = 30 mV Battery charging system: Constant current, Electronic short circuit protection Max. charging current of 250ma Max voltage drop at max current = 1% Transformer Supplied: 16.5 VAC, 20 VA, UL, plug-in A4.3 M ICROBURST RADIO The Telguard DataBurst is equipped with an integrated radio transceiver conforming to TIA/EIA/IS-91 EAMPS standards for cellular compatibility and all applicable Aeris Microburst Standards. The integrated Microburst radio provides RF control channel data communication facilities for the Telguard DataBurst over the AMPS cellular network via the Aeris Microburst data communications protocol. • Number of Control Channels: 42 • Frequency range = 824.030 - 848.980 MHz Tx; 869.030 - 893.980 MHz Rx • Channel Spacing: 30KHz • Air interface Protocol: TIA/EIA/IS-91 • Data communications protocol: Aeris Microburst • Antenna Port: TNC connector (female), 50-ohm • Receiver Sensitivity: -116 dBm • Transmit Power: 3.0 watts max. into 50-ohm load (Class 1) • Supplied Antenna: Dipole whip antenna, TNC base, Telular P/N 72006201 (supplied with Model T100C001) • Optional Antennas: Telular Model number 1F01A001, Magnetic mount, 5/8 wave, 825-896 MHz, Gain: 3 dB. One section 13-1/2" tall mast with 12 feet of cable. Telular Model number 1F01A003, Magnetic mount, 5/8 wave, 825-896 MHz, Gain: 5 dB. One section 14-1/2" tall mast with 12 feet of cable. All are supplied with TMC (male) plug connectors. A4.4 PHYSICAL • • • • • Size: T100C001 9½"H x 4½"W x 1¾"D. Shipping weight: T100C001 5 lbs. Radio FCC ID: MTF09000 FCC Part 68 Registration: 2Q4USA-33648-MO-N. Ringer equivalence 0.0B. ° ° Operating Environment: -10.0 C to +50 C; 0 - 90% humidity (non-condensing). A4.5 WARRANTY Telular will repair or replace (our option) inoperative units for up to two years from date of shipment. Excludes damage due to lightning or installer error. Unauthorized modifications void this warranty. Not responsible for incidental or consequential damages. Liability limited to price of unit. This is the exclusive warranty and no other warranties will be honored, whether expressed or implied. 56019201 Page 33 © 2000 Telular Corporation A5.0 Parts List Part No. Description Basic Hardware: Model T100C001 Economy model T100C001 is UL Listed for Supplemental Use only and is not to be used as a main or secondary line for a fire or burglar alarm system. This means that the T100C001 will not enhance nor detract from the grade of service of the UL Listed alarm system being used. Model T100C001 has a compact plastic enclosure and whip antenna. 0 UL Supplemental Use Model T200C001 Model T200C001 meets the requirements for Household Burglary, Household Fire, and Commercial Fire installations. T200C001 has a standard metal enclosure, keylock, and magnetic mount antenna with 12ft. cable. T200C001 is UL Listed for the following: 0 UL Household Burglary 0 UL Household Fire 0 UL Household Burg/Fire Combination 0 UL Commercial Fire Model T300C001 Model T300C001 meets the requirements for all Household Burglary, Commercial Burglary, Household Fire, and Commercial Fire installations. T300C001 has an attackresistant enclosure, keylock, tamper switch, and a magnetic mount antenna with 12ft. cable. Model T300C001 is UL Listed for the following and UL Listed for Grade A Burglary Certificate installations: 0 UL Household Burglary 0 UL Household Fire 0 UL Household Burg/Fire Combination 0 UL Central Station Burglary 0 Grade A 0 Grade B 0 UL Police Connect Burglary 0 Grade A 0 UL Commercial Fire 0 UL Commercial Fire and Central Station Burglary Grade A 0 UL Bank, Safe and Vault 0 Grade A 56019201 Page 34 © 2000 Telular Corporation General Accessories: BMR-1250 Battery, 12V, 7.0 AH. XXXXXTBD Transformer, 16.5V, 20VA (Revere RT-1620SL). XXXXXTBD Dipole spike antenna (0dB gain). 1F01A001 Magnetic mount antenna (3dB gain), 12 ft. cable with TNC connector. 1F01A003 Magnetic mount antenna (5dB gain), 12 ft. cable with TNC connector. 56019201 Page 35 © 2000 Telular Corporation Index AC Failure Condition (ACFC)................................. 3 Aeris .......................................................................... 1 AMPS......................................................................... 1 Antenna Options ..................................................... 15 automatic self-test ...................................................... 1 Automatic Self-test Report...................................... 4 Backup batteries......................................................... 7 C/C Compatible Communication Formats .............. 2 Catastrophic Failure (CF) ....................................... 3 Cellular Service Activation Form.............................. 7 central station............................................................. 1 Communications Failure Condition (CFC)............ 2 Compatible Control Communicators ........................ 30 Contents ................................................................... iv control channels ......................................................... 1 current operational status (C.O.S.) ............................. 4 Customer Service Center............................................ 1 Default Programming ............................................ 12 Detailed Specifications........................................... 33 Diagnostic and Status LEDs .................................... 5 Dialer to Interface Electronics .............................. 33 Directional Antennas................................................ 15 FCC Notices................................................................i General Description................................................. 1 Ground .................................................................... 22 Installation Summary................................................ 7 Intranet System........................................................... 1 IVR............................................................................. 1 Jack and Pin Assignments ..................................... 24 Jumpers................................................................... 27 LED Function Table ................................................. 14 LED Function Table – Normal Operating Mode ...... 26 LED Function Table – View RSSI Mode ................. 26 LED Modes and Functions ..................................... 26 LED Signal Strength Indication.............................. 5 limitations on use .......................................................ii Line Fault Condition (LFC) .................................... 2 Low/Missing Battery Condition (LBC) ................... 3 56019201 message center............................................................1 Microburst™..............................................................1 Model T100C001....................................................... 6 Model T200C001....................................................... 6 Model T300C001....................................................... 6 NAM programming.....................................................5 No Service Condition (NSC)..................................... 2 Operating Modes ...................................................... 1 Parts List................................................................. 34 PBX Installations...................................................... 2 Physical ................................................................... 33 POTS Programming ............................................... 13 Power....................................................................... 33 Power Supervision.................................................... 3 Primary Modes of Operation................................. 28 Programming Data Sheet ..........................................13 Quick Reference Tables ........................................ 28 Radio........................................................................ 33 Radio Communications Failure Condition (RFC) . 3 Remote Query............................................................ 4 Request for Cellular Service.................................... 7 RF Signal Strength................................................. 14 RFC1 (Link Request Failure) .................................. 3 RFC2 (Link Termination Failure) .......................... 3 RJ31X ........................................................................ 1 RSSI jumper...............................................................5 Setup Programming Parameters........................ 5, 29 STC Trip Output Strategy....................................... 11 Supervisory Trip Output (STC) Relay...................... 4 Telco Signal Path through Telguard..................... 20 Telguard Communication Formats ....................... 30 Terminal Strip Connections ..................................... 4 Terminal Strip Pin Assignments............................ 25 UL Listings by Model ............................................... 6 Warranty.................................................................. 33 Watchdog Monitor/Reset (WR)................................ 3 Wiring Diagram........................................................23 Page 36 © 2000 Telular Corporation
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