Thomson 2-7909AH DECT CORDLESS HANDSET TELEPHONE ANSWERING SYSTEM User Manual 27909 IB draft 1219 FIX

Thomson Inc. DECT CORDLESS HANDSET TELEPHONE ANSWERING SYSTEM 27909 IB draft 1219 FIX

USERS MANUAL

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Model 27909
1.9 GHz Cordless
Handset Telephone
Answering System
User’s Guide
EQUIPMENT APPROVAL INFORMATION
Your telephone equipment is approved for connection to the Public
Switched Telephone Network and is in compliance with parts 15 and
FCC Rules and Regulations and the Technical Requirements for
Telephone Terminal Equipment published by ACTA.
1 Notification to the Local Telephone Company
On the bottom of this equipment is a label indicating, among other
information, the US number and Ringer Equivalence Number (REN)
for the equipment. You must, upon request, provide this information to
your telephone company.
The REN is useful in determining the number of devices you may
connect to your telephone line and still have all of these devices ring
you’re your telephone number is called. In most (but not all) areas, the
sum of the RENs of all devices connected to one line should not
exceed 5. To be certain of the number of devices you may connect to
your line as determined by the REN, you should contact your local
telephone company.
A plug and jack used to connect this equipment to the premises wiring
and telephone network must comply with the applicable FCC Part 68
rules and requirements adopted by the ACTA. A compliant telephone
cord and modular plug is provided with this product. It is designed to
be connected to a compatible modular jack that is also compliant. See
installation instructions for details.
Notes
‧ This equipment may not be used on coin service provided by the
telephone company.
‧ Party lines are subject to state tariffs, and therefore, you may not be
able to use your own telephone equipment if you are on a party line.
Check with your local telephone company.
‧ Notice must be given to the telephone company upon permanent
disconnection of your telephone from your line.
‧ If your home has specially wired alarm equipment connected to the
telephone line, ensure the installation of this product does not disable
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your alarm equipment. If you have questions about what will disable
alarm equipment, consult your telephone company or a qualified
installer.
2 Rights of the Telephone Company
Should your equipment cause trouble on your line which may harm the
telephone network, the telephone company shall, where practicable,
notify you that temporary discontinuance of service may be required.
Where prior notice is not practicable and the circumstances warrant
such action, the telephone company may temporarily discontinue
service immediately. In case of such temporary discontinuance, the
telephone company must: (1) promptly notify you of such temporary
discontinuance; (2) afford you the opportunity to correct the situation;
and (3) inform you of your right to bring a complaint to the
Commission pursuant to procedures set forth in Subpart E of Part 68,
FCC Rules and Regulations.
The telephone company may make changes in its communications
facilities, equipment, operations or procedures where such action is
required in the operation of its business and not inconsistent with FCC
Rules and Regulations. If these changes are expected to affect the use
or performance of your telephone equipment, the telephone company
must give you adequate notice, in writing, to allow you to maintain
uninterrupted service.
INTERFERENCE INFORMATION
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) This device may not cause
harmful interference; and (2) This device must accept any interference
received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a
particular installation.
If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or
more of the following measures:
‧ Reorient or relocate the receiving antenna (that is, the antenna for
radio or television that is “receiving＂ the interference).
‧ Reorient or relocate and increase the separation between the
telecommunications equipment and receiving antenna.
‧ Connect the telecommunications equipment into an outlet on a
circuit different from that to which the receiving antenna is connected.
If these measures do not eliminate the interference, please consult your
dealer or an experienced radio/television technician for additional
suggestions. Also, the Federal Communications Commission has
prepared a helpful booklet, “How To Identify and Resolve Radio/TV
Interference Problems.＂ This booklet is available from the U.S.
Government Printing Office, Washington, D.C. 20402. Please specify
stock number 004-000- 00345-4 when ordering copies.
HEARING AID COMPATIBILITY (HAC)
This telephone system meets FCC standards for Hearing Aid
Compatibility.
FCC RF RADIATION EXPOSURE STATEMENT
This equipment complies with FCC RF radiation exposure limits set
forth for an uncontrolled environment. This equipment should be
installed and operated with a minimum distance of 20 centimeters
between the radiator and your body. This transmitter must not be co-
located or operated in conjunction with any other antenna or
transmitter.＂
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INTRODUCTION
BEFORE YOU BEGIN
PARTS CHECKLIST
Make sure your package includes the items shown here.
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Telephone Jack Requirements
To use this phone, you need an RJ11C type modular
telephone jack, which might look like the one
pictured here, installed in your home. If you
don’t have a modular jack, call your local phone
company to find out how to get one installed.
INSTALLATION
Digital Security System
Your cordless phone uses a digital security system to protect against
false ringing, unauthorized access, and charges to your phone line.
INSTALLATION NOTE: Some cordless telephones operate at
frequencies that may cause or receive interference with nearby
TVs, microwave ovens, and VCRs. To minimize or prevent such
interference, the base of the cordless telephone should not be
placed near or on top of a TV, microwave ovens, or VCR. If
such interference continues, move the cordless telephone farther
away from these appliances.
Certain other communications devices may also use the 1.9 GHz
frequency for communication, and, if not properly set, these
devices may interfere with each other and/or your new
telephone. If you are concerned with interference, please refer
to the owner’s manual for these devices on how to properly set
channels to avoid interference. Typical devices that may use the
1.9 GHz frequency for communication include wireless
audio/video senders, wireless computer networks, multi-handset
cordless telephone systems, and some long-range cordless
telephone systems.
Important Installation Guidelines
‧ Avoid sources of noise and heat, such as motors, fluorescent
lighting, microwave ovens, heating appliances and direct sunlight.
‧ Avoid areas of excessive dust, moisture and low temperature.
‧ Avoid other cordless telephones or personal computers.
‧ Never install telephone wiring during a lightning storm.
‧ Never install telephone jacks in wet locations unless the jack is
specifically designed for wet locations.
‧ Never touch non-insulated telephone wires or terminals, unless the
telephone line has been disconnected at the network interface.
‧ Use caution when installing or modifying telephone lines.
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HANDSET LAYOUT
Display
TALK/callback format (button)
(button)
Call ID/volume Call ID/volume
(button) (button)
redial (button) Phonebook (button)
*tone (button) #pause (button)
mute/clear/ flash/exit (button)
ringer on/off
(button)
menu (button)
BASE LAYOUT
display
play / stop (button) skip (button)
review (button)
page (button) message indicator
delete (button)
Volume Up/Down
(button)
speaker (button)
memo
(button)
Answer on /
off(button)
announce
(button)
charge / in use
(indicator)
speaker
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INSTALLING THE PHONE
Installing the Handset Battery
NOTE: You must connect the handset battery before use.
CAUTION: To reduce the risk of fire or personal injury, use
only the Thomson Inc. approved Nickel-metal Hydride (Ni-
MH) battery model 5-2734, which is compatible with this unit.
1. Locate battery which is packaged inside a plastic bag and is
separate from the handset.
2. Locate the battery compartment on the back of the handset.
3. Plug the battery pack cord into the jack inside the compartment.
NOTE: To ensure proper battery installation, the connector is keyed
and can be inserted only one way.
4. Insert the battery pack.
5. Close the battery compartment by placing the handset back cover
slightly higher than the handset and then sliding the cover down
into position.
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Base Station
1. Choose an area near an electrical outlet and a telephone wall jack
(RJ11C), and place your cordless telephone on a level surface,
such as a desktop or tabletop, or you may mount it on the wall.
2. Plug one end of the telephone line cord into the TEL LINE jack on
the bottom of the base and the other end into a modular jack.
3. Plug the AC power adaptor into the electrical outlet and the DC
connector into the jack on the bottom of the base.
4. Place the handset in the base cradle. The charge/in use indicator
turns on, verifying the battery is charging.
5. Allow the phone to charge for 14 hours prior to first use. If you
don’t properly charge the phone, battery performance is
compromised.
CAUTION: Use only the Thomson Inc. 5-2735 power
adaptor that came with this unit. Using other power
adaptors may damage the unit.
Wall Mounting
1. Rotate the handset hook up with a coin,
2. Insert the wall mount bracket into the socket at the front side of the
unit. (To uninstall the wall mount bracket, turn over the base, press
and hold the button on the bottom of the base and pull out the
bracket at the same time.)
3. Plug one end of the straight telephone line cord into the jack on the
bottom of the base.
4. Feed the line cord through the groove and plug the end into the
modular telephone jack.
5. Slip the mounting holes (on the bottom of the base) over the wall
plate posts and firmly slide the unit down into place.
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Answering System Setup
This section shows you how to set your answering system to receive
incoming system.
‧Press the ans on/off button to turn the answering system on and off.
The Message Counter indicator lights when the answering system is
on. The indicator blinks when you have new messages.
NOTE: The answering system displays “--” when it is off.
Speaker Volume
Use the volume (▲ or ▼) button to adjust speaker volume on the base
to a comfortable level. L1 is the minimum speaker volume and L8 is
the maximum.
Recording the Outgoing Announcement
For best results when recording, you should be about nine inches from
the microphone, and eliminate as much background noise as possible.
1. Make sure the answering machine system is on.
2. Press and hold the announce button until the speaker announces
“RECORD ANNOUNCEMENT AFTER TONE”.
3. Begin speaking after you hear the beep.
4. Release the button when you finish your announcement.
NOTE: To return to the default announcement after you have
recorded you own outgoing announcement, press the
announce button and release it when you hear the beep. Or,
press the delete button while the announcement is reviewing.
NOTE: The maximum duration allowed for Outgoing
message is 2 minutes.
PROGRAMMING THE TELEPHONE
Standby Screen
The handset displays the handset name, date, time, signal and battery
status. The base displays the current date and time.
NOTE: If the clock is not set, the date and time display will
blink. The blinking will stop when user updates the date/time
from the Handset menu, or the Base receives a call with CID
having date and time stamp.
Programming Functions
The system uses a menu structure to give you access to all of the built-
in features. You may program the following items in main menu:
Intercom, Setup HS, Setup BS, Date/Time, Registration, and Answer
machine.
NOTE: If the handset is not registered, or is out of range, Setup
BS and Date/Time are not programmable, and Unavailable
displays as you try to enter these two menus.
NOTE: During programming, you may press the mute/Clear
button at any time to exit the sub-menu and return to the main
menu, or press Flash/Exit to exit programming and return to
standby screen.
NOTE: If no key is pressed for 60 seconds, the handset will
automatically exit programming and return to standby screen.
Setup HS
1. Make sure your phone is OFF (not in talk mode).
2. Press the Menu button to go to the main menu.
3. Press cid/vol (- or +) button to scroll to Setup HS.
4. Press Menu button to confirm and you may program the following
items: Ring Volume, Tones, Auto Talk, Handset Name and
Language.
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Language
From the Setup HS Menu:
1. Press the cid/vol (- or +) button to scroll to the Language sub-
menu.
2. Press Menu button to enter the menu.
3. Use the cid/vol (- or +) button to select English, Francais or
Espanol. The default setting is English.
4. Press the Menu button to save your selection.
Ring Volume
There are 4 volume levels for your selection. They are Volume 1 to 3
and Ringer off respectively.
From the Setup HS Menu:
1. Press the cid/vol (- or +) button to scroll to the Ring Volume sub-
menu.
2. Press Menu button to enter the menu. Use the cid/vol (- or +)
button to scroll to your selection. The default setting is VOL 3.
3. Press the Menu button to save your selection and the new volume
setting shows in the display.
NOTE: Ringer can be disabled by pressing the mute / Clear /
Ringer on / off button in standby mode, please refer to
“Ringer On/Off”.
Tones
From the Setup HS Menu:
1. Press the cid/vol (- or +) button to scroll to the Tones sub-menu.
2. Press Menu button to confirm and you may program the following
items: Low Battery, No Coverage and Key Tone.
3. Use the cid/vol (- or +) button to scroll to the item you want to
program and press Menu button to enter.
Low Battery - You may set the warning beep to “On＂ when
your handset battery is low, so as to alert you to charge the
battery. Press the cid/vol (- or +) button to scroll to On or Off,
then press Menu button to save the setting. The default setting is
On.
No Coverage - You may set the warning beep to“On＂or
“Off＂when the handset is out of range. Press the cid/vol (- or +)
button to scroll to On or Off, then press Menu button to save the
setting. The default setting is On.
Key Tone - You may set the key tone to“On＂or“Off＂when
you press buttons. Press the cid/vol (- or +) button to scroll to On
or Off, then press Menu button to save the setting. The default
setting is On.
Auto Talk
This option allows you to pick up the handset from base to answer an
incoming call without pressing the TALK/call back button.
From the Setup HS Menu:
1. Press the cid/vol (- or +) button to scroll to the Auto Talk sub-
menu.
2. Press Menu button to enter the menu. Use the cid/vol (- or +)
button to scroll to your selection. The default setting is On.
3. Press the Menu button to save your selection.
Handset Name
From the Setup HS Menu:
1. Press the cid/vol (- or +) button to scroll to the Handset name sub-
menu.
2. Press Menu button to enter the menu. The default setting is
Handset.
3. Use the touch-tone pad to enter a name (up to 13 characters). More
than one letter is stored in each of the number keys. For example,
to enter Bill Smith, press the 2 key twice for the letter B. Press the
4 key 3 times for the letter I. Press the 5 key 3 times for the letter L.
Press the 5 key 3 times for the second letter L, and press the 1 key
to insert a space between the first and last name. Press the 7 key 4
times for the letter S; press the 6 key once for the letter M; press
the 4 key 3 times for the letter I; press the 8 key for the letter T;
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press the 4 key twice for the letter H.
NOTE: If you make a mistake, press cid/vol (- or +) button
to move the cursor forward or backward, and then use the
mute/Clear button to backspace and delete one character at
a time.
NOTE: To avoid confusion, * key is a function key to
switch/toggle between the upper case & low case of
characters during text edit.
4. Press the Menu button to save your name. You will hear a
confirmation tone and the display shows Saved.
Setup BS
1. Make sure your phone is OFF (not in talk mode).
2. Press the Menu button to go to the main menu.
3. Press cid/vol (- or +) button to scroll to Setup BS.
4. Press Menu button to confirm and you may program the following
items: LAC (local area code), Dial mode and BS Backlight.
Area Code
The telephone uses the pre-programmed area code to determine the
number format to display when a valid Caller ID record is received.
The pre-programmed area code is also used for the Dialback feature.
From the Setup BS Menu:
1. Press the cid/vol (- or +) button to scroll to the Area code sub-
menu.
2. Press Menu button to enter the menu. Enter area code shows in
the display.
3. Use the touch-tone pad to enter your 3-digit area code.
4. Press Menu button to save the setting.
Dial Mode
From the Setup BS Menu:
1. Press the cid/vol (- or +) button to scroll to the Dial mode sub-
menu.
2. Press Menu button to enter the menu and use the cid/vol (- or +)
button to select Tone or Pulse.
3. Press Menu button to save your selection.
BS Backlight
From the Setup BS Menu:
1. Press the cid/vol (- or +) button to scroll to the BS Backlight sub-
menu.
2. Press Menu button to enter the menu and use the cid/vol (- or +)
button to select On or Off.
3. Press Menu button to save your selection.
Date/Time
1. Make sure your phone is OFF (not in talk mode).
2. Press the Menu button to go to the main menu and use cid/vol (- or
+) button to scroll to Date/Time.
3. Press Menu button to enter the menu. Year 2006 shows in the
display.
4. Use the touch-tone pad to enter the last two digits of the current
year (range: 00 to 99).
5. Press Menu button to save the year setting and proceed to date
setting.
6. Date 01/01 shows in the display. Use the touch-tone pad to enter
two digits for current month and day respectively.
7. Press Menu button to save the month/date setting and proceed to
time setting.
8. Time 12:01p shows in the display. Use the touch-tone pad to enter
four digits for current time and use cid/vol (- or +) button to scroll
through “p” (pm) and “a” (am).
9. Press Menu button to save the setting. Saved shows in the display.
10. The date and time will be set automatically when it receive a call
with Caller ID.
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Registration
Register
Up to 4 cordless handsets can be registered to one base.
1. Press and hold the Page key for 10 seconds in the Base.
2. The In use / Charge LED will flash slowing for 2 minutes which
shows the Base is in registration mode.
3. User enters registration mode in handset by selecting Register menu
from the Registration menu.
4. If the registration is successful, the handset shows “Successful” and
the handset emits confirmation tone.
5. If the registration is failed (i.e. timeout), the handset shows “No
base” and the handset emits error tone.
Remove handset
1. Make sure your phone is OFF (not in talk mode).
2. Press the menu button to go to the main menu and use cid/vol (- or
+) button to scroll to Registration.
3. Press Menu button to enter the menu.
4. Press the cid/vol (- or +) button to scroll to the Remove handset
sub-menu.
5. All registered handset numbers displayed. Use the cid/vol (- or +)
button to select required handset.
6. Press Menu button to confirm, the LCD will display “Remove
handset?”.
7. Press Menu button to confirm.
Answer machine
1. Make sure your phone is OFF (not in talk mode).
2. Press the Menu button to go to the main menu.
3. Press cid/vol (- or +) button to scroll to Answer machine.
4. Press Menu button to confirm and you may program the following
items: Answer on/off, Ring to answer, Voice language, and
Security code.
Answer on/off
From the Answer machine Menu:
1. Press the cid/vol (- or +) button to scroll to the Answer on/off sub-
menu.
2. Press Menu button to enter the menu and use the cid/vol (- or +)
button to select the answer On or Off.
3. Press Menu button to save your selection.
Ring to answer
This feature lets you select the number of times you want the phone to
ring before the answering system answers a call.
From the Answer machine Menu:
1. Press the cid/vol (- or +) button to scroll to the Ring to answer sub-
menu.
2. Press Menu button to enter the menu and use the cid/vol (- or +)
button to scroll to your selection. The default setting is 5 rings.
3. Press Menu button to save your selection.
Note: When the Toll saver is selected, the unit will answer the
incoming call after 3 rings if there is new message. Otherwise,
the unit will answer the incoming call after 5 rings.
Voice language
From the Answer machine Menu:
1. Press the cid/vol (- or +) button to scroll to the Voice language
sub-menu.
2. Press Menu button to enter the menu and use the cid/vol (- or +)
button to select English, French and Spanish.
3. Press Menu button to save your selection.
Security code
You can access the answering system from a tone dialing telephone in
another (remote) location. The security code is required for remote
access, and it prevents unauthorized access to your answering system.
From the Answer machine Menu:
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1. Press the cid/vol (- or +) button to scroll to the Security code sub-
menu.
2. Press Menu button to enter the menu. The current security code
123 shows in the display.
3. Use the touch-tone pad to enter your 3-digit security code.
4. Press Menu button to save the setting.
Telephone Operation
Charge/In Use Indicator on Base
The charge/in use indicator on the base will flash to alert you to an
incoming call, during paging, or registration. The indicator will remain
lit when a handset is in the base charging or when the line is in use.
Making a Call
1. Press the TALK/call back button. Dial the desired number.
- OR –
Dial the number first, then press the TALK/call back button.
- OR –
Press the Caller ID-volume(- or +) button to select the desired
record, then press the Talk/call back button.
2. When finished, press the TALK/call back button or put the handset
back into the base cradle to hang up.
NOTE: If you want to delete the pre-dial number you entered,
press the mute/Clear button until all of the digits are erased.
Answering a Call
1. When the phone rings, press the TALK/call back button on
Handset or press the Speaker button on base.
2. When finished, press the TALK/call back button (Speaker button on
base) again or put the handset back into the base cradle to hang up.
NOTE: If you have turned the Auto Talk function on, you can
pick up the handset from the base to answer the incoming call
directly, without pressing any buttons.
NOTE: Adjust the handset volume by pressing the cid/vol (-
or +) button during a call.
Intercom
1. Make sure the handset is in idle mode, press Menu button, use the
cid/vol (- or +) button to scroll to Intercom.
2. Press Menu button to enter the menu. “INT-Number?” shows in
the display, and then input the called handset number.
3. The called handset will show the calling handset information
“Handset X”.
4. Press TALK/call back button in the called handset to answer.
5. When finished, press the TALK/call back button or put the handset
back into the base cradle to hang up.
Note: If the called handset isn’t registered to the base, or the
called handset is in talk mode, programming base setting or
reviewing caller ID records, “Unavailable” will be shown on
the LCD display.
Note: If two handsets are in intercom mode and there is an
incoming call, a beep tone can be heard on the handset for the
indication of incoming call. These two handsets must end the
intercom by pressing the TALK key before answering the
incoming call. Or the third handset can answer the incoming
call without affecting the two intercom handsets.
Three-way Conversation
You may have a 3-way conversation using the intercom and an open line.
1. When one handset gets the PSTN line, the second handset presses
TALK or the base presses Speaker button.
2. After the second handset or the base joins the conference, the first
handset will display conference, and at the time of conference
starts, all the 3 parties will hear conference alert tone.
Note: Conference can allow maximum two handsets or one
handset and the base. When the third handset wants to join
the conference, “Unavailable” will be shown with error beeps.
When any handset(s) gets the PSTN line, the other handset(s)
will show “Line in use”.
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Inserting a Pause in the Dialing Sequence
Press the #pause button twice to insert a delay in dialing sequence
when a pause is needed to wait for a dial tone (for example, after you
dial 9 for an outside line, or to wait for a computer access tone.) Each
pause counts as one digit in the dialing sequence, and is shown as P in
the display.
Redial
To quickly redial a number you dialed:
1. Make sure the phone is OFF (not in talk mode).
2. Press the TALK/call back button.
3. Press the redial button first, then use the cid/vol (- or +) button to
select the desired redial number.
NOTE: You may choose from 10 last dialed numbers.
4. Press the Menu button. The number dials automatically.
-OR-
1. Make sure the phone is OFF (not in talk mode).
2. Press the redial button. Then use the cid/vol (- or +) button to
select the desired redial number.
NOTE: You may choose from 10 last dialed numbers.
3. Press the TALK/call back button. The number dials automatically.
Editing a Redial Record Before Dialing
1. Make sure the phone is OFF (not in talk mode).
2. Press the redial button first, then use the cid/vol (- or +) button to
select the desired redial number.
3. Press the Menu button.
4. Press cid/vol (- or +) button to scroll to Select.
5. Press the Menu button to enter edit mode.
6. Press cid/vol (- or +) button to move the cursor forward or
backward. Use the touch-tone pad to add digits or press the
mute/Clear button to backspace and delete one digit at a time.
7. After editing, press TALK/call back to dial the modified redial
number.
Storing a Redial Record in Phone Book
1. Make sure the phone is OFF (not in talk mode).
2. Press the redial button first, then use the cid/vol (- or +) button to
scroll to the desired redial number.
3. Press the Menu button.
4. Press cid/vol (- or +) button to scroll to Save number.
5. Press the Menu button to enter edit mode.
6. Enter name shows in the display. Input a name. Please refer to
section “Handset Name” for name editing method.
NOTE: A name must be input otherwise the record cannot be
stored.
7. Press the Menu button to save. Saved shows in the display. Repeat
steps 2 through 7 to save other records.
Deleting a Redial Record
1. Make sure the phone is OFF (not in talk mode).
2. Press the redial button first, then use the cid/vol (- or +) button to
select the desired redial number.
3. Press the Menu button.
4. Use the cid/vol (- or +) button to scroll to Delete?.
5. Press the Menu button to delete the record showing in the display.
Confirm? shows in the display.
6. Press the Menu button again to confirm the deletion. Deleted
shows in the display.
NOTE: Press the Flash/Exit button to return to the standby
mode without deleting any redial records.
Deleting All Redial Records
1. Make sure the phone is OFF (not in talk mode).
2. Use the cid/vol (- or +) button to display any redial record.
3. Press the Menu button.
4. Use the cid/vol (- or +) button to scroll to Delete all?.
5. Press the Menu button. Confirm? shows in the display.
6. Press the Menu button again to confirm the deletion. All deleted
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shows in the display.
NOTE: Press the Flash/Exit button to return to the standby
mode without deleting any redial records.
Call Timer
After you press the TALK/call back button on the handset, the built-in
call timer shows on the display and counts the length of time of the
call in minutes and seconds.
Auto Standby
If you place the handset in the cradle while the handset is off the hook
(during a call), the call is automatically disconnected.
Ringer On/Off
1. Make sure the phone is OFF (not in talk mode).
2. Press the mute/Clear/Ringer on/off button to switch the ringer on
or off.
NOTE: If you turn the ringer OFF, RINGER OFF shows in
the display.
Flash
If you subscribe to the combined Call Waiting Caller ID service from
your local telephone company, you will receive Caller ID information
(if available) on Call Waiting calls. During a phone call, you will hear
a beep to indicate another call is waiting on the line and Caller ID
information for the waiting call shows on the handset display.
‧ To connect to the waiting call, press the Flash/Exit button on the
handset, and your original call is put on hold.
‧ To switch between the two calls, press the Flash/Exit button.
TIP: Do not press the TALK/call back button on the handset
to activate a custom calling service, such as call waiting, or
call will disconnect.
Mute
To have a private, off-line conversation, use the MUTE feature. The
party on the telephone line cannot hear you, but you can hear them.
1. Press the mute/Clear button. The handset display shows MUTE.
2. Press the mute/Clear button to cancel and return to your phone
conversation.
Page
The page feature helps you locate a misplaced handset.
1. Press the page button on the base. The charge / in use indicator on
the base flashes; the handset beeps and Page from base shows in
the handset display.
2. To cancel the page, press the page button on the base, or press any
key on the handset. Otherwise the paging will last for 2 minutes.
Receiver Volume Control
When the handset is ON (in talk mode) you may adjust the receiver
volume by pressing the cid/vol (- or +) button. There are five volume
levels to choose from. VOL 1 is minimum and VOL 5 is maximum.
15
CALLER ID (CID)
IMPORTANT: In order to use this unit’s Caller ID features,
you must subscribe to either the standard Name/Number
Caller ID Service or Call Waiting Caller ID Service. To know
who is calling while you are on the phone, you must subscribe
to Call Waiting Caller ID Service.
This unit receives and displays information transmitted by your local
phone company. This information can include the phone number, date,
and time; or the name, phone number, date, and time. The incoming
date/time information will override the telephone Date/Time setting.
Call Waiting Caller ID
Provided you subscribe to Call Waiting Caller ID service from your
phone company; if you receive an incoming call and you are using the
GE multi handset system, a beep indicates the presence of a Call
Waiting call on the line. The Call Waiting Caller ID information will
be displayed and stored in the history of all handsets in the system.
‧ When you hear the call waiting beep in the handset receiver, press
the Flash/Exit button to put the current call on hold and answer the
incoming call. Press Flash/Exit again to return to the original call.
Receiving CID Records
When you receive a call, the Caller ID information is transmitted
between the first and second ring. The Caller ID information appears
on the display while the phone rings, giving you a chance to monitor
the information and decide whether or not to answer the call.
Storing CID Records (In CID Memory)
If you are not at home or cannot answer, your telephone’s Caller ID
memory stores the data for the 30 most recent calls (up to 20 digits and
15 characters for each record) you received so you can see who called
while you were unavailable. And the display shows New calls, as a
reminder that there are unanswered calls. When the 31st call is
received, the oldest Caller ID record (1st call) is automatically deleted.
You may review the stored information at any time. Calls received
since your last review show as NEW in the display. Calls that have not
been previously reviewed but were received from the same number
and the same name more than once show as RPT in the display.
Reviewing CID Records
As calls are received and stored, the display lets you know how many
records and how many new calls have been received. To scroll CID
records:
1. Make sure the phone is OFF (not in talk mode).
2. Press the cid/vol(+) button to review the oldest call and scroll
toward the most recent calls.
3. Press the cid/vol (-) button to review the newest call and scroll
toward the older calls.
NOTE: When you reach the end of records, --End of list--
shows in the display.
NOTE: If no calls have been received, Empty shows in the
display for 2 seconds at the time the cid/vol (- or +) button is
16
pressed.
Dialing a CID Number
1. Make sure the phone is OFF (not in TALK mode).
2. Use the cid/vol (- or +) button to display the desired record.
3. Press the TALK/call back button. The number dials automatically.
Formatting a CID Number Before Dialing
NOTE: Depending on (a) how the incoming caller’s phone
number is formatted when it is received, and (b) whether or
not you previously pre-programmed your local area code into
the set up menu, you may need to adjust the format of the
incoming caller’s stored phone number before making the
call, press the Format button to adjust the number, and try
again.
1. Make sure the phone is OFF (not in talk mode).
2. Use the cid/vol (- or +) button to scroll to the desired CID record.
3. Press the Format button to scroll to the desired format.
4. Press the TALK/call back button. The formatted number dials
automatically.
Available formats include:
Number of digits Explanation Example
Eleven digits long distance code “1” 1-317-888-8888
+3- digit area code
+7- digit telephone number.
Ten digits 3- digit area code 317-888-8888
+7- digit telephone number.
Seven digits 7- digit telephone number 888-8888
Storing CID Records into Phone Book
You may also store CID information in the Phone Book.
NOTE: It is important that you format CID records correctly
BEFORE storing in Phone Book as you cannot reformat CID
records stored in Phone Book.
1. Make sure the phone is OFF (not in talk mode).
2. Use the cid/vol (- or +) button to scroll to the desired CID record.
3. Press Menu button.
4. Use the cid/vol (- or +) button to scroll to Save number.
5. Press Menu button to enter edit mode. You may now change the
name, if desired. Please refer to section “Handset Name” for name
editing method.
NOTE: If the CID record does not include a name. Enter
name shows in the display.
6. Press the Menu button to save.
NOTE: If Memory full shows in the display and the unit
emits 3 beeps, you should delete one or more unnecessary
records and repeat above steps to continue the call record
storage.
NOTE: Press the Flash/Exit button to keep the previous
setting (making no changes) and return to the standby
mode.
NOTE: If the selected CID record contains any information
that is non-numeric, the unit will not allow this record to
transfer to the internal user memory.
Deleting a CID Record
1. Make sure the phone is OFF (not in TALK mode).
2. Use the cid/vol (- or +) button to display the CID record you want
to delete.
3. Press the Menu button.
4. Use the cid/vol (- or +) button to scroll to Delete?.
5. Press the Menu button. Confirm? shows in the display.
6. Press the Menu button again to confirm the deletion. Deleted
shows in the display.
17
NOTE: Press the Flash/Exit button to return to the standby
mode without deleting any CID records.
Deleting All CID Records
1. Make sure the phone is OFF (not in TALK mode).
2. Use the cid/vol (- or +) button to display any CID record.
3. Press the Menu button.
4. Use the cid/vol (- or +) button to scroll to Delete all?.
5. Press the Menu button. Confirm? shows in the display.
6. Press the Menu button again to confirm the deletion. All deleted
shows in the display.
NOTE: Press the Flash/Exit button to return to the standby
mode without deleting any CID records.
PHONE BOOK
Each handset can store up to fifty 24-digit numbers with up to 15-
character names in memory for quick dialing. The records are stored
by alphabetic ascending order.
Adding Phone Book Entries
1. Make sure the phone is OFF (not in talk mode).
2. Press the Phonebook button.
3. Press the Menu button and use the cid/vol (- or +) button to scroll
Add new.
4. Press the Menu button. Enter number shows in the display.
5. Use the touch-tone pad to input a telephone number.
TIP: Press the #pause button twice to insert a pause in a
number if necessary.
6. Press the Menu button. Enter name shows in the display. Please
refer to section “Handset Name” for name editing method.
7. Press the Menu button to save.
NOTE: If Memory full shows in the display, you should
delete one or more unnecessary records and repeat above
steps to continue the call record storage.
Reviewing Phone Book Records
1. Make sure the phone is OFF (not in talk mode).
2. Press the Phonebook button.
3. Press the cid/vol (- or +) button to scroll through the records,
-OR-
Press the number keys to go to the name of the records started with
the corresponding character.
TIP: Press the *tone button to show the person’s telephone
number whose name is current shown in the display.
Editing a Phone Book Record
1. When reviewing the phone book records, use the cid/vol (- or +)
button or the number keys to scroll to the desired record.
2. Press Menu button and use the cid/vol (- or +) button to scroll to
Edit.
3. Press Menu button to enter edit mode. You may now change the
number, if desired.
4. Press Menu button to proceed to name change. You may now
change the name, if desired. Please refer to section “Handset
Name” for name editing method.
5. Press Menu button to save.
NOTE: Press the Flash/Exit button to keep the previous
setting (making no changes) and return to the standby
mode.
Deleting a Phone Book Record
1. When reviewing the phone book records list, use the cid/vol (- or +)
button or the number keys to scroll to the desired record.
2. Press Menu button and use the cid/vol (- or +) button to scroll to
Delete?.
3. Press Menu button. Confirm? shows in the display.
4. Press Menu button to confirm. Deleted shows in the display.
NOTE: If you don’t want to delete the record when the
18
display shows DELETE?, simply press the Flash/Exit
button, or wait for one minute to exit to the standby
mode automatically.
Dialing a Phone Book Record
Dial a phone book record while in talk mode:
1. Make sure the phone is ON (in talk mode) by pressing the
TALK/call back button.
2. Press the Phonebook button to access the phone book.
3. Use the cid/vol (- or +) button or the number keys to scroll to the
desired record.
4. Press the Menu button to dial the number.
-OR-
Dial a phone book record while reviewing it:
1. Make sure the phone is OFF (not in talk mode).
2. Press the Phonebook button to access the phone book.
3. Use the cid/vol (- or +) button or the number keys to scroll to the
desired record.
4. Press the TALK/call back button. The number dials automatically.
If you want to edit the number before dialing:
1. Press the Menu button when reviewing phone book records.
2. Use the cid/vol (- or +) button to scroll to Select and press the
Menu button enter edit mode.
3. When finished editing, press Talk/call back to dial the number.
Chain Dialing from Phone Book
Use this feature to make calls which require a sequence of numbers,
such as a calling card number used for a frequently called long
distance number.
You can store each part of the dialing sequence (such as Long
Distance Access Number, Authorization Code, and a frequently called
long distance number) in the phone book and simply repeat step 2
through 4 in “Dial a phone book record while in talk mode” to dial
them one by one.
ANSWERING SYSTEM OPERATION
This section discusses the buttons and features on the answering
system.
Message Counter Indicator
The message counter gives you a numeric display of how many
messages you have. The new message indicator flashes to indicate you
have new messages. See below for the details.
a) Message counter has a number displayed without flashing – No new
messages. Show total number of old messages.
b) Message counter has a flashing number displayed – There are new
messages. Shows total number of old and new messages.
c) Message counter has bars (--) – Answer is off.
d) Message counter has an “F” flashing on the display – Memory is
full.
e) Message counter has a “CL” flashing on the display – Clock is not
set since power up or after power failure.
f) Message counter has six horizontal bars flashing on the display –
MEMO recording.
g) Message counter has an “An” flashing on the display – Answering
incoming calls.
h) Message counter has “LA” – The answering system is being
accessed remotely.
i) Message counter has “SP” – Base Speaker is turned on.
NOTE: While the messages are playing, the message counter
will display the messages in the order they were received.
NOTE: The maximum recording time for each message is 3
minutes.
19
Memo Record
Use the memo feature to leave a message.
1. Press and hold MEMO button.
2. Begin speaking after you hear “Record message” and start tone.
3. Release the memo button when you are finished recording the
memo.
Notes: The maximum duration allowed for memo is 3 minutes.
ICM/Memo Playback
The message count let you know when you have message(s) or new
message(s). To play the messages, press the PLAY/STOP button.
While a message is playing, you may do the following:
‧ Press the corresponding PLAY/STOP to stop the message playback.
‧ Press and release the review button to restart the current message.
‧ Press and release the review button twice to go to the previous message.
‧ Press and release the skip button to go to the next message.
‧ Press the delete button to erase the current message.
Erasing Messages
You may erase messages in the following two ways:
To erase a message while it is playing
1. Press and release Play/Stop button.
2. Press the review and skip buttons to select and play the message
you want to erase.
3. Press the delete button, the current message is erased, and the next
message plays.
To erase all previously played messages in a mailbox
1. Make sure the phone is OFF (not in talk mode).
2. Press and hold the delete button until “All old messages erased” is
announced.
Remote Access From Remote Party
1. Dial the telephone number to which the answering system is
connected.
2. Enter the security code during the outgoing announcement or after
you hear the tone.
NOTE: The default security code is 123
3. The following are the voice prompts for the remote menu:
‧ Press two to play messages, press two again to stop
‧ Press zero while playing a message to erase
‧ Press one to review
‧ Press three to skip
‧ Press four to turn off/on
‧ Press seven to review menu again
4. Enter the remote commands.
5. To exit remote operation, hang up.
Note: The Play/Stop, Erase, Review, Skip and Answer on/off
operations are the same as the corresponding keys on base.
Only the message being played can be erased in remote access
mode.
Memory Full
When the answering system memory is full, the system answers after
10 rings, “Memory full” will be announced and wait for you to enter
3-digit security code. If you don’t enter the security code within 7
seconds, the phone hangs up.
You should erase some messages so the answering system may record
new massages.
NOTE: The unit also answers after the 10th ring if it is set to
Answer off. To access the answering system, enter your 3-digit
security code.
20
CHANGING THE BATTERY
CAUTION: To reduce the risk of fire or personal injury, use
only the Thomson Inc. approved Nickel-metal Hydride (Ni-MH)
battery model 5-2734, which is compatible with this unit.
1. Make sure the telephone is OFF (not in TALK mode) before you
replace battery.
2. Remove the battery compartment door.
3. Disconnect the cord attached to the battery pack and remove the
battery pack from the handset.
4. Insert the new battery pack and connect the cord to the jack inside
the battery compartment.
5. Put the battery compartment door back on.
6. Place handset in the base or handset charge cradle to charge. Allow
the handset battery to properly charge (for 14 hours) prior to first
use or when you install a new battery pack. If you do not properly
charge the phone, battery performance will be compromised.
Battery Safety Precautions
‧ Do not burn, disassemble, mutilate, or puncture. Like other
batteries of this type, toxic materials could be released which can
cause injury.
‧ To reduce the risk of fire or personal injury, use only the Nickel-
metal Hydride battery listed in the User’s Guide.
‧ Keep batteries out of the reach of children.
‧ Remove batteries if storing over 30 days.
Display Messages
The following messages show the status of the phone, provides Caller
ID information, or helps you set up and use your phone.
BLOCKED Indicates the person is calling from a number
which is blocked from transmission.
DELETE ALL? Prompt asking if you want to erase all records.
DELETE? Prompt asking if you want to erase the current
record.
END OF LIST Indicates that it is the end of the list.
ENTER NAME Prompt telling you to enter a name.
ENTER NUMBER Prompt telling you to enter a telephone number.
NEW CALLS Indicates call or calls which have not been
reviewed.
HANDSET NAME Prompt telling you to enter a user name for the
handset.
UNAVAILABLE The handset is not yet registered or is out of
range.
No line Indicates that the telephone line is not connected.
Line in use Display on handset while the line is in use.
Empty Indicates there are no CID records in memory.
Searching Indicates handset is too far away from the base,
and the handset is searching for the base.
Page from base Someone pressed the PAGE button on the base.
RPT Indicates a repeat call message. Indicates a new
call from the same number was received more
than once.
Unknown Indicates incoming call is from an area not
serviced by CID or the CID information was not
sent.
21
Handset Sound Signals
Signal Meaning
A long warbling tone (with ringer on) Signals an incoming call
Three short beeps (several times) Page signal
One beep every 14 seconds Low battery warning
Troubleshooting Guide
Telephone Solutions
No dial tone
‧ Check or repeat installation steps:
Make sure the base power cord is connected to a working electrical
outlet. Make sure the telephone line cord is connected to the base
and the wall jack.
‧ Connect another phone to the same jack. If it doesn’t work, the
problem might be your wiring or local service.
‧ The handset may be out of range of the base. Move closer to the
base.
‧ Make sure the battery is properly charged (for 14 hours).
Dial tone is ok, but can’t dial out
‧ Make sure the type of phone service you are subscribed to is TONE
or PULSE.
Handset does not ring
‧ Make sure the handset ringer is set to on.
‧ The handset may be out of range of the base. Move closer to the
base.
‧ You may have too many extension phones on your line. Try
unplugging some extensions.
‧ Check for a dial tone. If no dial tone is heard, see “No dial tone”.
You experience static, noise, or fading in and out
‧ The handset may be out of range of the base. Move closer to base.
‧ Make sure base is not plugged into an electrical outlet with another
household appliance. If necessary, relocate the base.
‧ Charge the battery (for 14 hours).
Memory dialing doesn’t work
‧ Did you follow proper dialing sequence?
Unit locks up and no communication between the base and cordless
handset
‧ Unplug the power adaptor from the electrical outlet and the bottom
of the base. Remove the handset battery. Wait for 30 seconds and
plug the power adaptor back into the base and electrical outlet.
Reconnect the battery and charge for 14 hours.
Searching.... shows in the handset display
‧ Move the handset closer to the base.
‧ Make sure the base power cord is connected to a working electrical
outlet.
Date/Time setting is restored to default setting
‧ May be caused by power failure. Set Date/Time again.
Caller ID Solutions
No Display
‧ Charge the battery (for 14 hours). Or replace the battery.
‧ Make sure the unit is connected to a non-switched electrical outlet.
Disconnect the power adaptor from the base and reconnect it.
No Caller ID
22
‧ You must be subscribed to the standard Name/Number Caller ID
service from your local telephone company to receive CID
information.
Battery
If you experience any of the following problems, even after recharging
the battery, you may need to replace the battery pack:
‧ Short talk time
‧ Poor sound quality
‧ Limited range
General Product Care
To keep your unit working and looking good, follow these guidelines:
‧ Avoid dropping the handset, as well as other rough treatment to
the phone.
‧ Clean the phone with a soft cloth.
‧ Never use strong cleaning agents, paint thinner, abrasive powder,
alcohol, or other chemical products to clean the unit. Doing so
will damage the finish.
‧ Retain the original packaging in case you need to ship the phone
at a later date.
‧ Periodically clean the charge contacts on the handset and base
with a clean pencil eraser
Causes of Poor Reception
‧ Aluminum siding.
‧ Foil backing on insulation.
‧ Heating ducts and other metal construction that can shield radio
signals.
‧ You ’re too close to appliances such as microwaves, stoves,
computers, etc.
‧ Atmospheric conditions, such as strong storms.
‧ Base is installed in the basement or lower floor of the house.
‧ Base is plugged into AC outlet with other electronic devices.
‧ Baby monitor is using the same frequency.
‧ Handset battery is low.
‧ You’re out of range of the base.
Service
If trouble is experienced with this equipment, for repair or warranty
information, please contact customer service at 1-800-448-0329. If the
equipment is causing harm to the telephone network, the telephone
company may request that you disconnect the equipment until the
problem is resolved.
This product may be serviced only by the manufacturer or its
authorized service agents. Changes or modifications not expressly
approved by Thomson Inc. could void the user’s authority to operate
this product. For instructions on how to obtain service, refer to the
warranty included in this guide or call customer service at 1-800-448-
0329.
Or refer inquiries to:
Thomson Inc.
Manager, Consumer Relations
P O Box 1976
Indianapolis, IN 46206
Attach your sales receipt to the booklet for future reference or jot
down the date this product was purchased or received as a gift. This
information will be valuable if service should be required during the
warranty period.
Purchase date___________________________________________
Name of store __________________________________________
23
Limited Warranty
What your warranty covers:
‧ Defects in materials or workmanship.
For how long after your purchase:
‧ One year, from date of purchase.
(The warranty period for rental units begins with the first rental or
45 days from date of shipment to the rental firm, whichever
comes first.)
What we will do:
‧ Provide you with a new or, at our option, a refurbished unit. The
exchange unit is under warranty for the remainder of the original
product’s warranty period.
How you get service:
‧ Properly pack your unit. Include any cables, etc., which were
originally provided with the product. We recommend using the
original carton and packing materials.
‧ “Proof of purchase in the form of a bill of sale or receipted
invoice which is evidence that the product is within the warranty
period, must be presented to obtain warranty service.” For rental
firms, proof of first rental is also required. Also print your name
and address and a description of the defect. Send via standard
UPS or its equivalent to:
Thomson Inc.
11721 B Alameda Ave.
Socorro, Texas 79927
‧ Pay any charges billed to you by the Exchange Center for service
not covered by the warranty.
‧ Insure your shipment for loss or damage. Thomson Inc. accepts
no liability in case of damage or loss.
‧ A new or refurbished unit will be shipped to you freight prepaid.
What your warranty does not cover:
‧ Customer instruction. (Your Owner’s Manual provides
information regarding operating instructions and user controls.
Any additional information should be obtained from your dealer.)
‧ Installation and setup service adjustments.
‧ Batteries.
‧ Damage from misuse or neglect.
‧ Products which have been modified or incorporated into other
products.
‧ Products purchased or serviced outside the USA.
‧ Acts of nature, such as but not limited to lightning damage.
Product Registration:
‧ Please complete and mail the Product Registration Card packed
with your unit. It will make it easier to contact you should it ever
be necessary. The return of the card is not required for warranty
coverage.
Limitation of Warranty:
‧ The warranty stated above is the only warranty applicable to this
product. All other warranties, express or implied (including all
implied warranties of merchantability or fitness for a particular
purpose) are hereby disclaimed. No verbal or written information
given by Thomson Inc., its agents, or employees shall create a
guaranty or in any way increase the scope of this warranty.
‧ Repair or replacement as provided under this warranty is the
exclusive remedy of the consumer. Thomson Inc. shall not be
liable for incidental or consequential damages resulting from the
use of this product or arising out of any breach of any express or
implied warranty on this product. This disclaimer of warranties
and limited warranty are governed by the laws of the state of
Indiana. Except to the extent prohibited by applicable law, any
implied warranty of merchantability or fitness for a particular
purpose on this product is limited to the applicable warranty
period set forth above.
How state law relates to this warranty:
‧ Some states do not allow the exclusion nor limitation of
24
incidental or consequential damages, or limitations on how long
an implied warranty lasts so the above limitations or exclusions
may not apply to you.
‧ This warranty gives you specific legal rights, and you also may
have other rights that vary from state to state.
If you purchased your product outside the USA:
‧ This warranty does not apply. Contact your dealer for warranty
information.
ACCESSORY INFORMATION
DESCRIPTION MODEL NO.
Handset Replacement Battery 5-2734
AC Power adaptor 5-2735
To place order, have your Visa, MasterCard, or Discover Card ready
and call toll-free 1-800-338-0376.
A shipping and handling fee will be charged upon ordering. It is
required by law to collect appropriate sales tax for each individual
state, country, and locality to which the merchandise is being sent.
Items are subject to availability.

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