Thomson 2-8032A 5.8GHz DECT MULTI-HANDSET ANSWERING SYSTEM User Manual 28032 IB Jul 6
Thomson Inc. 5.8GHz DECT MULTI-HANDSET ANSWERING SYSTEM 28032 IB Jul 6
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USERS MANUAL
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| Document ID | 825710 |
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| Document Description | USERS MANUAL |
| Short Term Confidential | No |
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| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 192.03kB (2400409 bits) |
| Date Submitted | 2007-08-06 00:00:00 |
| Date Available | 2007-08-07 00:00:00 |
| Creation Date | 2007-07-06 14:01:48 |
| Producing Software | GPL Ghostscript 8.15 |
| Document Lastmod | 2007-07-09 13:29:12 |
| Document Title | Microsoft Word - 28032_IB_Jul_6.doc |
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| Document Author: | c045395 |
Model 28032 Series 5.8GHz DECT Multi-handset Speakerphone/Answering System User’s Guide Your new GE telephone system is EXPANDABLE up to a total of 6 handsets (by purchase of optional Model 28002 handset with charge cradle) Equipment Approval Information Your telephone equipment is approved for connection to the Public Switched Telephone Network and is in compliance with parts 15 and 68, FCC Rules and Regulations and the Technical Requirements for Telephone Terminal Equipment published by ACTA. 1 Notification to the Local Telephone Company On the bottom of this equipment is a label indicating, among other information, the US number and Ringer Equivalence Number (REN) for the equipment. You must, upon request, provide this information to your telephone company. The REN is useful in determining the number of devices you may connect to your telephone line and still have all of these devices ring when your telephone number is called. In most (but not all) areas, the sum of the RENs of all devices connected to one line should not exceed 5. To be certain of the number of devices you may connect to your line as determined by the REN, you should contact your local telephone company. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details. Notes • This equipment may not be used on coin service provided by the telephone company. • Party lines are subject to state tariffs, and therefore, you may not be able to use your own telephone equipment if you are on a party line. Check with your local telephone company. • Notice must be given to the telephone company upon permanent disconnection of your telephone from your line. • If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this product does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer. US Number is located on the cabinet bottom. REN Number is located on the cabinet bottom. Model 28032 XXXXXXXX xx-xx Printed in China 2 Rights of the Telephone Company Should your equipment cause trouble on y our line which may harm the telephone network, the telephone company shall, where practicable, notify you that temporary discontinuance of service may be required. Where prior notice is not practicable and the circumstances warrant such action, the telephone company may temporarily discontinue service immediately. In case of such temporary discontinuance, the telephone company must: (1) promptly notify you of such temporary discontinuance; (2) afford you the opportunity to correct the situation; and (3) inform you of your right to bring a complaint to the Commission pursuant to procedures set forth in Subpart E of Part 68, FCC Rules and Regulations. The telephone company may make changes in its communications facilities, equipment, operations or procedures where such action is required in the operation of its business and not inconsistent with FCC Rules and Regulations. If these changes are expected to affect the use or performance of your telephone equipment, the telephone company must give you adequate notice, in writing, to allow you to maintain uninterrupted service. Interference Information This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference; and (2) This device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. Privacy of Communications may not be ensured when using this product. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna (that is, the antenna for radio or television that is “receiving” the interference). • Reorient or relocate and increase the separation between the telecommunications equipment and receiving antenna. • Connect the telecommunications equipment into an outlet on a circuit different from that to which the receiving antenna is connected. If these measures do not eliminate the interference, please consult your dealer or an experienced radio/television technician for additional suggestions. Also, the Federal Communications Commission has prepared a helpful booklet, “How To Identify and Resolve Radio/TV Interference Problems.” This booklet is available from the U.S. Government Printing Office, Washington, D.C. 20402. Please specify stock number 004-000-00345-4 when ordering copies. Notice: The changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Hearing Aid Compatibility (HAC) This telephone system meets FCC standards for Hearing Aid Compatibility. Licensing Licensed under US Patent 6,427,009 FCC RF Radiation Exposure Statement This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.” For body worn operation, this phone has been tested and meets the FCC RF exposure guidelines when used with the belt clip supplied with this product. Use of other accessories may not ensure compliance with FCC RF exposure guidelines. Note: This 28032 telephone is compliant with the DECT 6.0 standard which operates in the 5.725GHz to 5.85GHz frequency range. Introduction CAUTION: When using telephone equipment, there are basic safety instructions that should always be followed. Refer to the IMPORTANT SAFETY INSTRUCTIONS provided with this product and save them for future reference. IMPORTANT: Because cordless phones operate on electricity, you should have at least one phone in your home that isn’t cordless, in case the power in your home goes out. Before you begin Parts Checklist (for model 28032XX1-A) Make sure your package includes the items shown here. For Model 28032XX2-A there will be ONE additional handset, charge cradle, belt clip, battery pack and cover than shown above. For Model 28032XX3-A there will be TWO additional handsets, charge cradles, belt clips, battery packs and covers than shown above. For Model 28032XX4-A there will be THREE additional handset, charge cradle, belt clip, battery pack and cover than shown above. For Model 28032XX5-A there will be FOUR additional handsets, charge cradles, belt clips, battery packs and covers than shown above. For Model 28032XX6-A there will be FIVE additional handset, charge cradle, belt clip, battery pack and cover than shown above. Telephone Jack Requirements To use this phone, you need an RJ11C type modular telephone jack, which might look like the one pictured here, installed in your home. If you don’t have a modular jack, call your local phone company to find out how to get one installed. Installation Digital Security System Your cordless phone uses a digital security system to protect against false ringing, unauthorized access, and charges to your phone line. INSTALLATION NOTE: Some cordless telephones operate at frequencies that may cause or receive interference with nearby TVs, microwave ovens, and VCRs. To minimize or prevent such interference, the base of the cordless telephone should not be placed near or on top of a TV, microwave ovens, or VCR. If such interference continues, move the cordless telephone farther away from these appliances. Certain other communications devices may also use the 5.8 GHz frequency for communication, and, if not properly set, these devices may interfere with each other and/or your new telephone. If you are concerned with interference, please refer to the owner’s manual for these devices on how to properly set channels to avoid interference. Typical devices that may use the 5.8 GHz frequency for communication include wireless audio/video senders, wireless computer networks, multi-handset cordless telephone systems, and some long-range cordless telephone systems. Important Installation Guidelines • Avoid sources of noise and heat, such as motors, fluorescent lighting, microwave ovens, heating appliances and direct sunlight. • Avoid areas of excessive dust, moisture and low temperature. • Avoid other cordless telephones or personal computers. • Never install telephone wiring during a lightning storm. • Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. • Never touch non-insulated telephone wires or terminals, unless the telephone line has been disconnected at the network interface. • Use caution when installing or modifying telephone lines. Handset layout Base layout Installing the phone Installing the Handset Battery NOTE: You must connect the handset battery before use. CAUTION: To reduce the risk of fire or personal injury, use only the Thomson Inc. approved model 5-2721 Nickel-metal Hydride battery (Ni-MH), which is compatible with this unit. 1. Locate battery and battery door which are packaged together inside a plastic bag and are separate from the handset. 2. Locate the battery compartment on the back of the handset. 3. Plug the battery pack cord into the jack inside the compartment. NOTE: To ensure proper battery installation, the connector is keyed and can be inserted only one way. 4. Insert the battery pack. 5. Close the battery compartment by pushing the door up until it snaps into place. Base Station 1. Choose an area near an electrical outlet and a telephone wall jack (RJ11C), and place your cordless telephone on a level surface, such as a desktop or tabletop, or you may mount it on the wall. 2. Plug one end of the telephone line cord into the TEL LINE jack on the bottom of the base and the other end into a modular jack. 3. Plug the AC power converter into the electrical outlet and the DC connector into the jack on the bottom of the base. 4. Place the handset in the base cradle. The charge/in use indicator turns on, verifying the battery is charging. 5. Allow the phone to charge for 16 hours prior to first use. If you don’t properly charge the phone, battery performance is compromised. CAUTION: Use only the Thomson Inc. 5-2760 power adaptor that came with this unit. Using other power adaptors may damage the unit. Wall Mounting 1. Turn the base over. 2. Attach the wall mounting pedestal by first inserting the tabs on the open edge of the pedestal into the slots on the lower portion of the back of the base. Then push down and snap the pedestal into place. 3. Slip the mounting holes (on the back of the base) over the wall plate posts, and slide the unit down into place. (Wall plate not included.) NOTE: If desired, gather the extra telephone line and power adaptor cord together and store inside the wall mounting pedestal. Answering System Setup This section shows you how to set up your answering system to receive incoming calls. Before you begin the set up process, you must turn on the answering system. • Press the ANS on/off button to turn the answering system on and off. The MESSAGES indicator lights when the answering system is on. The indicator blinks when you have new messages. NOTE: The answering system displays “- -” when it is off. Setting the Voice Prompt Language The default voice prompt language is English. To change the answering system’s voice prompt language, • Press the LANG button on front of base to change to the FRENCH voice prompt. The unit announces “OPTION FRANCAISE “ and Fr shows in the message counter. • Press the LANG button again to change to the SPANISH voice prompt. The unit announces “SELECCION ESPANOL” and SP shows in the message counter. NOTE: To change to English, press the LANG button again. NOTE: In remote access mode, the system follows the selected language. The voice prompt language cannot be switched remotely. Voice Time/Day Stamp and Real Time Clock 1. Make sure the answering system is ON. 2. Press and hold the DAY/CHECK button to set the day of the week. 3. Press and hold the HOUR button to set the hour (a.m. or p.m.). Example: 12AM, 1AM, or 12PM, 1PM. 4. Press and release the MIN button to advance the clock in one minute intervals. Press and hold to increase by 5-minute increments. 5. After the time is set, the real time clock will be displayed on the handset within 1 minute. NOTE: You must set the day manually. You may choose to set the time manually as well, although the time is automatically transmitted by your local phone company as part of Caller ID service. If you subscribe to Caller ID service, the current time is set automatically when you receive your first CID record. Speaker Volume Use the VOLUME (▼ or ▲) buttons to adjust speaker volume on the base to a comfortable level. L1 is the minimum speaker volume and L8 is the maximum. Voice Instruction If you need additional assistance, press the memo button in standby mode and follow the voice instructions. Recording the Outgoing Announcement For best results when recording, you should be about nine inches from the microphone, and eliminate as much background noise as possible. You may record 2 outgoing announcements in the answerer or choose the default for your current outgoing announcement. 1. Make sure the answering system is ON. 2. Press and hold the ANNOUNCE button until the speaker announces “RECORD ANNOUNCEMENT AFTER TONE“. 3. Begin speaking after you hear the beep. 4. Release the button when you finish your announcement. NOTE: If you choose not to record an outgoing announcement, a default announcement plays instead. To return to the default announcement after you have recorded your own outgoing announcement, press the ANNOUNCE button and release it when you hear the beep. Or, press the DELETE button while the announcement is reviewing. Sample Outgoing Announcement 1) Sample Single Mailbox Outgoing Announcement Hi, this is (use your name here), I can’t answer the phone right now, so please leave your name, number and a brief message after the tone, and I’ll get back to you. Thanks. NOTE: The maximum recording time for the outgoing announcement is 2 minutes. Reviewing and Choosing the Announcement Press and release the ANNOUNCE button to review and select this one as your outgoing announcement. Programming the Telephone Standby Screen The handset displays the handset number and user name. Programming Functions The system uses a menu structure to give you access to all of the built-in features. You may program the following items in main menu: Room Monitor, DTAM Messages and Handset Setup. Room Monitor (applicable only with additional handsets) 1. Make sure your phone is OFF (not in talk mode). 2. Press the mute/menu button to go to the main menu. 3. Press the cid/vol (▼ or ▲) button to scroll to ROOM MONITOR. 4. Press mute/menu button to enter ROOM MONITOR menu, ROOM MONITOR EXTENSION? shows in the display. 5. Use the touch tone pad to enter the handset number to be monitored NOTE: When this phone system is expanded (up to 6 handsets by purchase of optional Model 28002 handset with recharge cradle), handsets are named HANDSET 1, HANDSET 2, HANDSET 3, HANDSET 4, HANDSET 5 and HANDSET 6 respectively. 6. The receiving handset will turn on the microphone and the originating handset will turn on the speakerphone to monitor sound from the receiving handset. NOTE: For room monitoring mode to work, the originating handset must NOT be on the cradle. NOTE: While in room monitoring mode, the handsets will emit an alert tone approximately every 5 seconds if there is an incoming call. You may press the SPEAKER button to quit room monitor and answer the call. NOTE: While in room monitoring mode, the originating handset can be switched to monitor by handset earpiece by pressing the talk/flash button once. Switch back to speakerphone by pressing the SPEAKER button once. NOTE: Press the end button on the handset to exit room monitor mode. Handset Setup 1. Make sure your phone is OFF (not in talk mode). 2. Press the mute/menu button to go to the main menu. 3. Press the cid/vol (▼ or ▲) button to scroll to HANDSET SETUP. 4. Press mute/menu button to confirm and you may program the following items: Set Language, Handset Name, Ringer Tone, Ringer Volume, VIP Melody, Key Tone, Message alert, Ring to answer, message length, Security code, Area Code, Tone/pulse, Registration, Deregistration and Default Setting. During programming, you may press the end button at any time to exit the menu and return to the sub-menu. Language From the Handset Setup Menu: 1. Press the cid/vol (▼ or ▲) button to scroll to the SET LANGUAGE sub-menu. 2. Press the mute/menu button to enter the menu. SET LANGUAGE 1ENG 2FRA 3ESP shows in the display. 3. Use the touch tone pad on the handset to select 1ENG, 2FRA, 3ESP, or use the cid/vol (▼ or ▲) button to scroll to the desired language. English is the default setting. 4. Press the mute/menu button to save your selection. You will hear a confirmation tone and the selected language shows in the display. Handset Name From the Handset Setup Menu: 1. Press the cid/vol (▼ or ▲) button to scroll to the HANDSET NAME sub-menu. 2. Press mute/menu button to enter the menu. HANDSET NAME shows in the display. 3. Use the touch-tone pad to enter a name (up to 15 characters). More than one letter is stored in each of the number keys. For example, to enter Bill Smith, press the 2 key twice for the letter B. Press the 4 key 3 times for the letter I. Press the 5 key 3 times for the letter L. Press the 5 key 3 times for the second letter L, and press the 1 key to insert a space between the first and last name. Press the 7 key 4 times for the letter S; press the 6 key once for the letter M; press the 4 key 3 times for the letter I; press the 8 key for the letter T; press the 4 key twice for the letter H. NOTE: If you make a mistake, use the delete/int/conf button to backspace and delete one character at a time. 4. Press the mute/menu button to save your name. You will hear a confirmation tone and the handset name shows in the display. Ringer Tone You may choose from ten different ringer tones and ten different melodies. From the Handset Setup Menu: 1. Press the cid/vol (▼ or ▲) button to scroll to the RINGER TONE sub-menu. 2. Press mute/menu button to enter the menu. SET RINGER TONE 01 shows in the display. 01 is default setting. 3. Use the cid/vol (▼ or ▲) button to scroll to the desired setting (1 through 20). You will hear a sample of the ringer tone/melody you select. 4. Press the mute/menu button to save your selection. You will hear a confirmation tone and the selected ringer tone shows in the display. NOTE: You must have the Ringer Volume set to ON for ring tone to signal an incoming call. Ringer Volume From the Handset Setup Menu: 1. Press the cid/vol (▼ or ▲) button to scroll to the RINGER VOLUME sub-menu. 2. Press mute/menu button to enter the menu. SET RINGER 1HI 2LOW 3OFF shows in the display. 3. Use the touch tone pad on the handset to select 1, 2 or 3, or use the cid/vol (▼ or ▲) button to scroll to your selection. HI is the default setting. 4. Press the mute/menu button to save your selection. You will hear a confirmation tone. NOTE: If you turn the ringer OFF, the ringer off icon shows in the display. VIP Melody This features allows you to assign a specific melody to someone you want to get your attention when the person calls. When a VIP melody is assigned and that person calls, the unit rings the normal ring for the first ring and then follows with VIP melody ring. You may choose from ten different polyphonic melodies and may store up to 10 VIP records. NOTE: This feature ONLY works when the following conditions are met. 1. You have subscribed to Caller ID. 2. You have your Caller ID record previously transferred to the phonebook. (Refer to Storing CID Records in phonebook). NO USER MEMORY will show in the display to remind the user to do CID record transfer first. Storing VIP Melody From the Handset Setup Menu: 1. Press the cid/vol (▼ or ▲) button to scroll to VIP MELODY sub-menu. 2. Press mute/menu button to select VIP melody feature and then display VIP 1 record. - If VIP1 does NOT contain any specific number/records, it will display EMPTY. 3. Press cid/vol (▼ or ▲) button to select the specific VIP melody memory location (10 VIP locations) that does not contain any record. 4. Press mute/menu button to display SELECT MEMORY. NOTE: If the memory location does not contain any CID memory records and you are trying to mark a specific record as VIP MELODY, then SELECT MEMORY will not be displayed. Instead, NO USER MEMORY will display in prompt to alert the user. 5. Press the cid/vol (▼ or ▲) button to view the records from memory to be selected as VIP. 6. Press mute/menu button to confirm and then display VIP MELODY 01 to wait for the melody tone selection. 7. Press the cid/vol (▼ or ▲) button to select from melody 01 to melody 10 (a testing tone is generated while making melody selection) 8. Press mute/menu button to confirm. NOTE: If the desired number/record was previously stored in any one of the ten VIP melody records, DUPLICATE NUMBER shows in the display. Changing a Stored VIP Melody Record Use the Storing VIP Melody procedure to change the number of a selected record and replace the old phone number with new phone number. When REPLACE VIP# ? shows in the display, you must press mute/menu button on the handset to confirm replacement. Reviewing And Deleting Stored VIP Melody Record From the Handset Setup Menu: 1. Press the mute/menu button to enter to VIP MELODY menu. 2. Use the cid/vol (▼ or ▲) button to scroll to the desired VIP Melody Record. 3. If you want to delete the information, press the delete/int/conf button on the handset while the entry displays. The display show DELETE VIP# ?. 4. Press delete/int/conf again to confirm. You will hear a confirmation tone and VIP# DELETED shows in the display. Key Tone From the Handset Setup Menu: 1. Press the cid/vol (▼ or ▲) button to scroll to the KEY TONE sub-menu. 2. Press mute/menu button to enter the menu. SET KEY TONE 1ON 2 OFF shows in the display. 3. Use the touch tone pad on the handset to select 1 or 2, or use the cid/vol (▼ or ▲) button to scroll to your selection. 1ON is the default setting. 4. Press the mute/menu button to confirm. Message Alert (for answering system) This feature sets your answering system to give an alert tone every 10 seconds when there are new messages. From the Handset Setup Menu: 1. Press the cid/vol (▼ or ▲) button to scroll to the MESSAGE ALERT sub-menu. 2. Press mute/menu button to enter the menu. NEW MSG ALERT 1ON 2OFF shows in the display. 3. Use the touch-tone pad to enter the selection, or use the cid/vol (▼ or ▲) button to scroll to the 1ON or 2OFF. The default setting is 2OFF. 4. Press the mute/menu button to confirm. You will hear a confirmation tone and the new setting shows in the display. Rings to Answer (for answering system) This feature lets you select the number of times you want the phone to ring before the answering system answers a call. From the Handset Setup Menu: 1. Press the cid/vol (▼ or ▲) button to scroll to the RING TO ANSWER sub-menu. 2. Press mute/menu button to enter the menu. RING TO ANSWER 3 4 5 6 TS shows in the display. 3. Use the cid/vol (▼ or ▲) button to scroll to your selection. The default setting is 5. 4. Press the mute/menu button to confirm. You will hear a confirmation tone and the new setting shows in the display. NOTE: If you select Toll Saver (TS) the unit answers after the 3rd ring if there are NEW messages, OR the unit answers after the 5th ring if there are NO new messages. This allows user to access their answerer from another location and then hang up after 4 rings to save long distance charges. Message Length This feature allow user to set the Memo recording time and ICM recording time. From the Handset Setup Menu: 1. Press the cid/vol (▼ or ▲) buttons to scroll to the MESSAGE LENGTH submenu. 2. Press the mute/menu button to enter the menu. MESSAGE LENGTH 1 MINUTE shows in the display. 3. Use the cid/vol (▼ or ▲) buttons to scroll to your selection. “3 MINUTE” is the default setting. 4. Press the mute/menu button to confirm. Security Code (for answering system) You can access the answering system from a tone dialing telephone in another (remote) location. The security code is required for remote access, and it prevents unauthorized access to your answering system. From the Handset Setup Menu: 1. Press the cid/vol (▼ or ▲) button to scroll to the SECURITY CODE sub-menu. 2. Press mute/menu button to enter the menu. SECURITY CODE 1 2 3 shows in the display. 3. Use the touch-tone pad to enter your new 3-digit security code. The default setting is 123. 4. Press the mute/menu button to confirm. You will hear a confirmation tone and the new security code shows in the display. NOTE: If you make a mistake, use the delete/int/conf button to backspace and erase the wrong digit. Area Code From the Handset Setup Menu: 1. Press the cid/vol (▼ or ▲) button to scroll to the AREA CODE sub-menu. 2. Press mute/menu button to enter the menu. SET AREA CODE - - - shows in the display. 3. Use the touch-tone pad to enter your 3-digit area code. 4. Press the mute/menu button to confirm. You will hear a confirmation tone and the new area code shows in the display. NOTE: To restore the default setting to - - -, press and release delete/int/conf when SET AREA CODE shows in the display. Tone/Pulse This feature allows user to change tone or pulse dialing. 1. Press the cid/vol (▼ or ▲) buttons to scroll to TONE/PULSE menu. 2. Press the mute/menu button to enter the submenu, TONE/PULSE 1TONE 2PULSE shows in the display. 3. Use the touch tone pad on the handset to select 1 or 2, or use the cid/vol (▼ or ▲) buttons to scroll to your selection. “1TONE” is the default setting. 4. Press the mute/menu button to confirm. Registration Your packaged handset(s) are pre-registered and ready to use. It is not recommended that a handset be registered again unless absolutely necessary. From the Handset Setup Menu: 1. Press the cid/vol (▼ or ▲) button to scroll to the REGISTRATION sub-menu. 2. Press the mute/menu button to enter the menu. REGISTRATION 1YES 2NO - - - shows in the display The default setting is "2NO". 3. Use the touch-tone pad to select 1 for YES or 2 for NO. Or use the cid/vol (▼ or ▲) button to scroll to 1YES or 2NO. 4. If you select 1YES, press the mute/menu button to confirm your selection. HOLD BASE PAGE WAIT FOR BEEP shows in the display. (Your handset should be held near the base during registration process.) 5. Press and hold the page button on the base unit you hear a tone at the handset. HANDSET X REGISTERED shows in the handset display, where X stands for the handset number. You may now rename your handset. (Refer to Step 3 & 4 of Handset Name Section) De-Registration This feature allows you to remove a registered handset from base. During the de-registration process, keep the handset near the base. From the Handset Setup Menu: 1. Press the cid/vol (▼ or ▲) button to scroll to the DEREGISTRATION sub-menu. 2. Press the mute/menu button to enter the menu. DE-REGISTRATION 1YES 2NO - - - shows in the display The default setting is "2NO". 3. Use the touch-tone pad to select 1 for YES or 2 for NO. Or use the cid/vol (▼ or ▲) button to scroll to 1YES or 2NO. WARNING: It is not recommended that a handset be de-registered unless absolutely necessary because once a handset is de-registered, that handset’s telephone features cannot be used until the handset is re-registered. 4. Select NO, if you do not want to de-register. 5. If you select 1YES, press the mute/menu button and MOVE NEAR TO BASE displays for 2 seconds, then CONFIRM? 1YES 2NO appears in the display. 6. Press the touch-tone pad to select 1YES or 2NO, or use the cid/vol (▼ or ▲) button to scroll to 1YES or 2NO. 7. If you select YES, press the mute/menu button to confirm. You will hear a confirmation tone. Then HANDSET X DEREGISTERED shows in the display to confirm the handset is deregistered. NOTE: When you complete the de-registration process, HANDSET NEEDS REGISTRATION shows in the display. To use the handset, you MUST re-register the handset using the Registration process. Global De-registration (applicable only with additional handsets) If one or more handsets become lost, you should de-register all handsets to ensure proper system operation. Follow the steps below to de-register all handsets at the same time. WARNING: It is not recommended that a handset be de-registered unless absolutely necessary because once a handset is de-registered, that handset’s telephone features cannot be used until the handset is re-registered. 1. Press and hold the page button on the base until the CHARGE/IN USE indicator on the base flashes. 2. Press and hold the page button on the base again until the CHARGE/IN USE indicator on the base flashes rapidly. 3. Press and release the page button on the base once. All handsets are de-registered and HANDSET NEEDS REGISTRATION shows in the display. Default Setting As you become familiar with this system, you may prefer to use the system’s original settings. Follow the steps below to return to the factory default settings. From the Handset Setup Menu: 1. Press the cid/vol (▼ or ▲) button to scroll to the DEFAULT SETTING sub-menu. 2. Press the mute/menu button to enter the menu. DEFAULT SETTING 1YES 2NO shows in the display. The default setting is "2NO". 3. Use the touch-tone pad to select 1YES or 2NO, or use the cid/vol (▼ or ▲) button to move the cursor to 1YES or 2NO. NOTE: If you choose YES all the settings in the programmable menu are returned to factory default setting. 4. Press the mute/menu button to save your selection. You will hear a confirmation tone. Telephone Operation Charge/In Use Indicator When the in use/charging indicator on the base is lit, the handset is correctly seated in the charging cradle. VMWI Indicator on Handset IMPORTANT: In order to use this unit’s Visual Message Waiting Indicator (VMWI) feature, you must subscribe to this service from your phone company. The VMWI indicator on the top of the handset flashes when you receive a new message from your service provider. Speakerphone Operation. NOTE: If you are using the speakerphone, remain close to handset so the party you are speaking to can hear you. If you are using the handset and want to switch to the speakerphone, press the speaker button, press speaker again to end conversation. If you are using the speakerphone and want to switch to the handset, press the talk/flash button, press end button again to end conversation. Making a Call 1. Press the talk/flash or speaker button. Dial the desired number. - OR Dial the number first, then press the talk/flash or speaker button. - OR - Press the cid/vol (▼ or ▲) button to select the desired record, then press the talk/flash or speaker button 2. When finished, press the end button to hang up. NOTE: You may enter up to 32 pre-dial digits. NOTE: If you want to delete the pre-dial number you entered, press the delete/int/conf button until all of the digits are erased. Answering Calls 1. When the phone rings, press the speaker button on the handset - OR pick up the handset and press the talk/flash button. 2. When finished, press end button to hang up. NOTE: Adjust the handset volume by pressing the cid/vol (▼ or ▲) button during a call. Call Timer After you press the talk/flash or speaker button on the handset, the built-in call timer shows on the display and counts the length of time of the call in minutes and seconds. Auto Standby If you place the handset in the cradle while the handset is off the hook (during a call), the call is automatically disconnected. Ringer HI/LOW/OFF (Shortcut) There are two ways to set the ringer to HI/LOW/OFF. One is the traditional way as described in the Programming Functions; Handset Setup; Ringer Volume menus. The other one is this short cut to ringer menu. 1. Make sure the phone is OFF (not in talk mode). 2. Press the #PAUSE/RINGER button to display 1HI 2LOW 3OFF. 3. Use the touch tone pad on the handset to select 1, 2 or 3, or use the cid/vol (▼ or ▲) button to scroll to your selection. HI is the default setting. 4. Press #PAUSE/RINGER button again to save and display the new selection for a few seconds. Flash/Call Waiting If you subscribe to the combined Call Waiting Caller ID service from your local telephone company, you will receive Caller ID information (if available) on Call Waiting calls. During a phone call, you will hear a beep to indicate another call is waiting on the line and Caller ID information for the waiting call shows on the handset display. • To connect to the waiting call, press the talk/flash button on the handset, and your original call is put on hold. • To switch between the two calls, press the talk/flash button. Last Number Redial You may redial a number up to 32 digits long. To quickly redial the last number you dialed: 1. Press the talk/flash button. 2. Press the redial/format button. -OR3. Press the redial/format button first, then use the cid/vol (▼ or ▲) button to select the desired redial number. - Press the cid/vol (▼ ) to review the oldest call and scroll toward the most recent calls (higher numbers). - Press the cid/vol (▲) to review the newest call and scroll to older calls (lower numbers). NOTE: You may choose from three last dialed numbers. 4. Press the talk/flash button. The number dials automatically. If you get a busy signal and want to keep dialing the number, press the redial/format button to quickly redial the number. Exit Press the end button to exit a menu function and return to the standby screen. Page The page feature helps you locate a misplaced handset. To send and receive pages, all handsets must be registered. If your handset is not registered, follow the instructions in the Registration section of this manual. Handset to Handset Paging (applicable only with additional handsets) 1. Make sure the phone is OFF (not in talk mode). 2. Press the delete/int/conf button on a handset. 3. Use the touch-tone pad to enter the handset number you want to page. 4. To cancel the page, press the end or delete/int/conf button on the originating handset, or press the end button on the receiving handset. Paging All Handsets from a Handset (applicable only with additional handsets) 1. Make sure the originating phone is OFF (not in talk mode). 2. Press the delete/int/conf button on a handset. Paging Extension? Shows in display 3.Use the touch-tone pad to enter the handset number you want to page.(1=to page handset1, 2=to page handset 2 etc, and * to page all handsets) 4. To cancel the page, press the end button on the receiving handset, or you may press the delete/int/cont button on the originating handset. Paging form base/Group Page Use the base-only to page all registered handset at the same time. 1. Press the page button on base. All handsets beep for two minutes, and Paging from base shows on each handset’s display. 2. To cancel the page, press the page button on the base, or press the talk/flash button or the end button on each handset paging. Mute To have a private, off-line conversation, use the MUTE feature. The party on the telephone line cannot hear you, but you can hear them. 1. Press the MUTE /menu button, The handset display shows Mute On 2. Press the MUTE/menu button to cancel and return to your phone conversation. Receiver Volume Control When the handset is ON (in talk mode) you may adjust the receiver volume by pressing the cid/vol (▼ or ▲) button. There are four volume levels to choose from. When the maximum or minimum volume level is reached, the phone beeps twice. VOL 1 is minimum and VOL 4 is maximum. Do Not Disturb (DND) DND allows you to mute the ringer on all handsets. In the standby mode, press the DO NOT DISTURB button on the base. The DND indicator will light and DO NOT DISTURB shows in handset display. To cancel, press the DO NOT DISTURB button again. Intercom Operation (applicable only with additional handsets) The intercom feature allows you to have a conversation with another registered handset without tying up the telephone line, allowing you to still receive incoming calls. Making an Intercom Call 1. Make sure the handset is OFF (not in talk mode). 2. Press the delete/int/conf button on the handset. 3. Use the touch-tone pad to select the handset you want to page. NOTE: To cancel page, press the delete/int/conf button again or the end button on the sending handset. 4. Wait for the person at the receiving handset to press the delete/int/conf button. NOTE: If the receiving handset does not answer within two minutes, the intercom call is automatically canceled. The originating handset displays NO ANSWER. 5. When finished, press the end button or delete/int/conf button on either handset to deactivate the intercom. Receiving an Intercom Call When you receive an intercom call, press the delete/int/conf button or talk/flash button. Advanced Intercom Features Receiving an Incoming Call During an Intercom Call If you receive a telephone call during an intercom call, the intercom call is immediately terminated and all handsets ring. Either handset user may press the talk/flash button to answer the call. Using Intercom with External Telephone Calls During a telephone call, you may use the intercom/paging function to page another handset and have an off line, private (two-way) intercom conversation. You may also have a three-way conversation between the external caller and the handsets, or you may transfer the external telephone call to another handset. NOTE: Before you intercom/page another handset, you must decide whether you want to create a two-way or a three-way conversation. Two-Way Calling 1. During an external call, press the delete/int/conf button, and use the touch-tone pad to enter the handset number you want to call. NOTE: The receiving handset presses the delete/inf/conf button to answer the intercom call. Both intercom users may speak privately. The external caller will not hear the intercom conversation. 2. When finished, press the end button or delete/int/conf button to end the intercom call, return to the talk mode, and resume your original telephone conversation. Three-Way Calling 1. During an external call, press the delete/int/conf button. LINE ON HOLD EXTENSION? shows in the display. 2. Use the touch-tone pad to select Handset #. You will hear a paging tone and PAGING shows in the originating handset’s display. NOTE: PAGING FROM... shows in the display on the receiving handset, and the receiving handset presses the delete/int/conf or talk/flash button to answer the intercom. 3. When the receiving handset connects, press the delete/int/conf button on the originating handset to conference with the receiving handset and the external caller. CONFERENCE shows in the display on the originating and receiving handsets. NOTE: A handset can enter conference mode directly by pressing talk/flash or speaker button on the second handset during a call. Transferring External Calls to Other Handsets During an external call, you may transfer the external call to another handset. 1. Press the delete/int/conf button on the originating handset to put an external call on hold, and then page the receiving handset. 2. Use the touch-tone pad on the handset to select Handset #. You will hear a paging tone. PAGING shows on the originating handset’s display, and PAGING FROM... shows on the receiving handset’s display. 3. When the receiving handset connects, press the talk/flash button on the originating handset to transfer the call. -OR4. Press the talk/flash button on the originating handset to transfer the call. If the receiving handset does not answer within 30 seconds, the originating handset rings back and displays CALLBACK. If the originating handset does not answer within 20 seconds, the call is automatically dropped. Caller ID IMPORTANT: In order to use this unit’s Caller ID features, you must subscribe to either the standard Name/Number Caller ID Service or Call Waiting Caller ID Service. To know who is calling while you are on the phone, you must subscribe to Call Waiting Caller ID Service. This unit receives and displays information transmitted by your local phone company. This information can include the phone number, date, and time; or the name, phone number, date, and time. Call Waiting Caller ID Provided you subscribe to Call Waiting Caller ID service from your phone company; if you receive an incoming call and you are using the GE multi handset system, a beep indicates the presence of a Call Waiting call on the line. The Call Waiting Caller ID information will be displayed and stored in the history of all handsets in the system. • When you hear the call waiting beep in the handset receiver, press the talk/flash button to put the current call on hold and answer the incoming call. Press talk/flash again to return to the original call. Receiving CID Records When you receive a call, the Caller ID information is transmitted between the first and second ring. The Caller ID information appears on the display while the phone rings, giving you a chance to monitor the information and decide whether or not to answer the call. Storing CID Records (In CID Memory) If you are not at home or cannot answer, your telephone’s Caller ID memory stores the data for the 40 most recent calls you received so you can see who called while you were unavailable. When the 41st call is received, the oldest Caller ID record (1st call) is automatically deleted. You may review the stored information at any time. Calls received since your last review show as NEW in the display. Calls that have not been previously reviewed but were received from the same number more than once show as REPT in the display. Reviewing CID Records As calls are received and stored, the display is updated to let you know how many calls have been received. To scroll CID records: 1. Make sure the phone is OFF (not in talk mode). 2. Press the cid/vol (▲) button to review the newest CID record. 3. Press the cid/vol (▼) button to review the oldest CID record first. Dialing a CID Number 1. Make sure the phone is OFF (not in TALK mode). 2. Use the cid/vol (▼ or ▲) button to display the desired record. 3. Press the talk/flash or speaker button. The number dials automatically. NOTE: Depending on (a) how the incoming caller’s phone number is formatted when it is received, and (b) whether or not you previously pre-programmed your local area code into the set up menu, you may need to adjust the format of the incoming caller’s stored phone number before making the call, press the redial/format button to adjust the number, and try again. Available formats include: Storing CID Records in phonebook You may also store CID information in the phonebook. NOTE: It is important that you format CID records correctly BEFORE storing in phonebook as you cannot reformat CID records stored in phonebook. 1. Make sure the phone is OFF (not in talk mode). 2. Use the cid/vol (▼ or ▲) button to scroll to the desired CID record. 3. Repeat Steps 2 through 7 in Add Records section. NOTE: If the selected CID record contains any information that is non-numeric, the unit will not allow this record to transfer to the phonebook. The handset will display UNABLE TO STORE. Deleting a CID Record 1. Make sure the phone is OFF (not in TALK mode). 2. Use the cid/vol (▼ or ▲) button to display the CID record you want to delete. 3. Press the delete/int/conf button. The display shows DELETE CALL ID? 4. Press the delete/int/conf button to erase the record showing in the display. The display shows DELETED. NOTE: Press the end button to return to the standby mode. Deleting All CID Records 1. Make sure the phone is OFF (not in TALK mode). 2. Use the cid/vol (▼ or ▲) button to display any Caller ID record. 3. Press and hold the delete/int/conf button until DELETE ALL? shows in the display. 4. Press the delete/int/conf button to erase all of the current CID records. The display shows DELETED followed by NO CALLS. NOTE: Press the end button to return to the standby mode. Phonebook Each handset can store up to fifty records in phone book for quick dialling, each record can contain a maximum of 20-digit numbers and 15-character names. View Records 1. Make sure the phone is OFF (not in talk mode). 2. Press the phonebook button to access the phone book sub-menu. 3. Use the cid/vol (▼ or ▲) buttons to scroll to VIEW RECORDS. 4. Press the mute/menu button to confirm. display will show the records. 5. Press the cid/vol (▼ or ▲) buttons or key in alphabet to view the records. 6. Press mute/menu button to confirm and the detailed information will be shown in the display. Add Records 1. Make sure the phone is OFF (not in talk mode). 2. Press phonebook button to enter Phone Book sub-menu. 3. Use the cid/vol (▼ or ▲) buttons to select ADD RECORDS. 4. Press mute/menu button to confirm, ENTER NAME shows on the display. 5. Use the touch-tone pad to enter a name (up to 15 characters). More than one letter is stored in each of the number keys. For example, to enter Bill Smith, press the 2 key twice for the letter B. Press the 4 key 3 times for the letter I. Press the 5 key 3 times for the letter L. Press the 5 key 3 times for the second letter L, and press the 1 key to insert a space between the first and last name. Press the 7 key 4 times for the letter S; press the 6 key once for the letter M; press the 4 key 3 times for the letter I; press the 8 key for the letter T; press the 4 key twice for the letter H. NOTE: If you make a mistake press the delete/int conf button to backspace and erase the wrong character(s) or number(s). 6. Press the mute/menu button again to save your selection. The display shows ADD TEL NUMBER. 7. Use the touch-tone pad to enter the telephone number (up to 20 digits, including pauses), and press the mute/menu button to confirm, The records are stored alphabetically in the phone book. Inserting a Pause in the Dialing Sequence (of a Stored Number) Press the #PAUSE/RINGER button on the handset’s touch-tone pad to insert a delay in dialing sequence when a pause is needed to wait for a dial tone (for example, after you dial 9 for an outside line, or to wait for a computer access tone.) Each pause counts as one digit in the dialing sequence. Edit Records 1. Make sure the phone is OFF (not in talk mode). 2. Press the phonebook button to access the phone book sub-menu. 3. Use the cid/vol (▼ or ▲) buttons to scroll to EDIT RECORDS. 4. Press the mute/menu button to confirm, display will show the records. 5. Use the cid/vol (▼ or ▲) buttons or key in alphabet to move to your selection, press phonebook button to confirm, ENTER NAME shows on the display. 6. Repeat Steps 5 through 7 in add records section. Delete Records 1. Make sure the phone is OFF (not in talk mode). 2. Press the phonebook button to access the phone book sub-menu. 3. Use the cid/vol (▼ or ▲) buttons to scroll to DELETE RECORDS. 4. Press the mute/menu button to confirm, display will show the records. 5. Use the cid/vol (▼ or ▲) buttons or key in alphabet to move to desired record, press the delete/int/conf button, DELETE? shows on the display. 6. Press the delete/int/conf button again to confirm. NOTE: If you don’t want to change or delete a record, simply press the end button, or wait for one minute to exit automatically. Dialing a Number from phonebook 1. Make sure the phone is OFF (not in talk mode). 2. Press the phonebook button to access Phone Book sub-menu. 3. Use the cid/vol (▼ or ▲) buttons to select VIEW RECORDS. 4. Press the mute/menu button to confirm, display will show the records. 5. Use the cid/vol (▼ or ▲) buttons or key in alphabet to move to the desired number. 6. Press the talk/flash or speaker buttons, The number dials automatically. Answering System Operation This section discusses the buttons and features on the answering system. Message Counter The message counter gives you a numeric display of how many messages you have. See below for the details. a) Message counter has a number displayed without flashing - No new messages. Shows total number of old messages. b) Message counter has a flashing number displayed - There are new messages. Shows total number of old and new messages. c) Message counter has bars ( - - ) - Answerer is off. d) Message counter has an “F“ flashing on the display - Memory is full. e) Message counter has a “CL” flashing on the display - Clock is not set since power up or after power failure. f) Message counter has six horizontal bars flashing on the display - MEMO recording. g) Message counter has a “AN“ flashing on the display - Answering incoming calls and recording an incoming call. h) Message counter has “LA” - The answering system is being accessed remotely. i) Message counter has “En“ on the display - English is selected as the current voice prompt during language selection. j) Message counter has “Fr“ on the display - French is selected as the current voice prompt during language selection. k) Message counter has “SP“ on the display - Spanish is selected as the current voice prompt during language selection. NOTE: While the messages are playing, the message counter will display the messages in the order they were received. NOTE: the total recording time of this unit is 15 minutes. Screening Calls from the Base 1. When the answering system answers the call, listen while the caller leaves a message (to determine who is calling). 2. To speak to the caller, pick up the handset, and press the talk/flash or speaker button. The answering system automatically stops recording when you activate the handset or pick up an extension phone. TIP: Make sure the volume on the base is set loud enough to hear your incoming calls. Mailbox Indicator The mailbox button/indicators inform you of messages for each individual mailbox and whether they are new or old. Mailbox button/indicator is on; stored messages. Mailbox button/indicator is off; no messages. Mailbox button/indicator is flashing; new messages. Messages Playback The message counter let you know when you have message(s) or new message(s). To play the messages, press the PLAY/STOP button. While a message is playing, you may do the following: • Press the corresponding PLAY/STOP button to stop the message playback. • Press and release the repeat button to repeat the current message. • Press and release the repeat button twice to go to the previous message. • Press and release the SKIP button to go to the next message. • Press the DELETE button to erase the current message. Memory Full When the answering system memory is full, the system answers after 10 rings. You should erase some messages so the answering system may record new messages. Erasing Messages You may erase messages in the following three ways: To erase a message while it is playing 1. Press and release the PLAY/STOP button. 2. Press the repeat or SKIP buttons to select and play the message you want to erase. 3. Press the DELETE button, the current message is erased, and the next message plays. To erase all messages in mailbox 1. Make sure the phone is OFF (not in talk mode) 2. Press and hold delete button on base, the answerer will announce ALL OLD MESSAGES ERASED To erase a message from the handset : 1. Press the mute/menu button on handset. 2. Use the cid/vol (▼ or ▲) buttons to scroll to DTAM MESSAGE. 3. Press the mute/menu button to confirm, ANSWER REMOTE ACCESS shows in the display. 4. Follow the voice instruction to operate answer system, press the PLAY/STOP(key 2) to play message. 4. Press the delete button on handset to erase a message during playback. NOTE: Erased messages cannot be restored. Leaving a Memo Use the memo feature to leave a message 1. Press and hold memo button. 2. Begin speaking after it announces “RECORD MESSAGE.” 3. Release the memo button when finished. Remote access You may access the answering system with the cordless handset or from any tone-dial compatible telephone. Cordless Handset Use the corresponding handset keys just like you would use the base buttons (see “Answering System Setup”). The button functions are located on the handset above each number key. For example, to play messages: 1. Press the mute/menu button and use the cid/vol (▼ or ▲) buttons to scroll to DTAM MESSAGES. 2. Press the mute/menu button to confirm, ANSWER REMOTE ACCESS shows in the display. 3. Follow the voice instruction to use the answering system’s remote functions. Screening Calls from the Handset Use the handset to screen calls even when you can’t hear the answering system. When the answering system picks up: 1. Press the mute/menu button to access the answering system. 2. Listen as the caller leaves a message. 3. Press the talk/flash or SPEAKER buttons to speak to the person or press the end button to stop screening the call. Accessing the Answering System from Another Location You can access your answering system from any touch-tone phone by entering your 3-digit security code during the playing of outgoing announcement or after you hear the outgoing announcement. 1. Dial the telephone number to which the answering system is connected. 2. Enter the security code during the outgoing announcement or after you hear the tone. 3. Follow the voice menu to use the answering system’s remote functions. The remote feature lets you perform the following functions: To Press this button Review message Play back messages Stop message playback Erase message 0 (during message playback) Skip message Turn on/off answer Review voice menu options Memory Full When answering system memory is full, the system answers after 10 rings, beeps and waits for you to enter the 3-digit security code. If you don’t enter the security code within 8 seconds, the phone hangs up. You should erase some messages so the answering system can record new messages. NOTE: The unit also answers after the 10th ring if it is turned off. To access the answering system, enter your 3-digit security code. Belt clip and Optional Handset Connecting the Belt Clip 1. To attach the belt clip, insert the sides of the belt clip into the slots on each side of the handset. 2. Snap the ends of the belt clip into place. Connecting an Optional Headset to the Handset Each handset can be used with an optional headset hands free operation. 1. Connect the headset to the headset jack on the side of the handset. The handset receiver and microphone are disabled when the headset is connected. 2. Adjust the headset to rest comfortably on top of your head and over your ear. Move the microphone to approximately two to three inches from your mouth. 3. Press the talk/flash button to answer a call or make calls using the headset. 4. To return to normal operation, unplug the headset from the jack. Changing the Battery___________________________________ Changing the Battery CAUTION: To reduce the risk of fire or personal injury, use only the Thomson Inc. approved model 5-2721 Nickel-metal Hydride battery (Ni-MH), which is compatible with this unit. 1. Make sure the telephone is OFF (not in TALK mode) before you replace the battery. 2. Remove the battery compartment door. 3. Disconnect the cord attached to the battery pack and remove the battery pack from the handset. 4. Insert the new battery pack and connect the cord to the jack inside the battery compartment. 5. Put the battery compartment door back on. 6. Place handset in the base or handset charge cradle to charge. Allow the handset battery to properly charge (for 16 hours) prior to first use or when you install a new battery pack. If you do not properly charge the phone, battery performance will be compromised. NOTE: The RBRC seal on the battery used in your Thomson Inc. product indicates that we are participating in a program to collect and recycle the rechargeable battery (or batteries). For more information go to the RBRC web site at www.rbrc.org or call 1-800-8-BATTERY or contact a local recycling center. Battery Safety Precautions_______________________________ • Do not burn, disassemble, mutilate, or puncture. Like other batteries of this type, toxic materials could be released which can cause injury. • To reduce the risk of fire or personal injury, use only the Nickel-metal Hydride battery listed in the User’s Guide. • Keep batteries out of the reach of children. • Remove batteries if storing over 30 days. Answering System Display Messages_______________________ The following messages show the status of the answering system or help you set up and use the system. Handset Sound Signals__________________________________ Troubleshooting Guide__________________________________ Telephone Solutions No dial tone • Check or repeat installation steps: Make sure the base power cord is connected to a working electrical outlet. Make sure the telephone line cord is connected to the base and the wall jack. • Connect another phone to the same jack. If it doesn’t work, the problem might be your wiring or local service. • The handset may be out of range of the base. Move closer to the base. • Make sure the battery is properly charged (for 16 hours). • Make sure the battery pack (in the handset) is properly installed. • The handset should beep when you press the talk/ flash button, and the charge indicator on the base should be lit when the handset rests in the cradle. If not, the battery may need to be charged. • Place handset in charge cradle for at least 20 seconds to reset the unit. Handset does not ring • Make sure the handset ringer software switch is set to on. • The handset may be out of range of the base. Move closer to the base. • You may have too many extension phones on your line. Try unplugging some extensions. • Check for a dial tone. You experience static, noise, or fading in and out • The handset may be out of range of the base. Move closer to base. • Make sure base is not plugged into an electrical outlet with another household appliance. If necessary, relocate the base. • Charge the battery (for 16 hours). Unit beeps • Clean the charging contacts on the cordless handset and base charge cradle with a soft cloth or an eraser. • See solutions for “No dial tone ” on previous page. • Replace the battery. Memory dialing doesn’t work • Did you program the memory location keys correctly? • Did you follow proper dialing sequence? Unit locks up and no communication between the base and cordless handset • Unplug the power adaptor from the electrical outlet and the back of the base. Remove the handset battery. Wait for 30 seconds and plug the power adaptor back into the base and electrical outlet. Reconnect the battery and charge for 16 hours. Caller ID Solutions No Display • Charge the battery (for 16 hours). Or replace the battery. • Make sure the unit is connected to a non-switched electrical outlet. Disconnect the power adaptor from the base and Re-connect it. Caller ID Error Message • The unit displays this message if it detects anything other than valid Caller ID information during the silent period after the first ring. This message indicates the presence of noise on the line. No Caller ID • You must be subscribed to the standard Name/Number Caller ID service from your local telephone company to receive CID information. Battery If you experience any of the following problems, even after recharging the battery, you may need to replace the battery pack: • Short talk time • Poor sound quality • Limited range • Charge indicator fails to turn on General Product Care__________________________________ To keep your unit working and looking good, follow these guidelines: • Avoid dropping the handset, as well as other rough treatment to the phone. • Clean the phone with a soft cloth. • Never use strong cleaning agents, paint thinner, abrasive powder, alcohol, or other chemical products to clean the unit. Doing so will damage the finish. • Retain the original packaging in case you need to ship the phone at a later date. • Periodically clean the charge contacts on the handset and base with a clean pencil eraser. Answering System Solutions__________________________ Can’t hear messages, beep, etc. • Adjust speaker volume. Time/Day setting stuck at 12 a.m Mon. • Set the time clock. Answers on 10th ring • Make sure answering system is turned on. • Answering system memory may be full. Erase some messages. Incoming messages are incomplete • An extension phone may have been lifted as a message is received. • Answering system memory is full. Erase some messages. • You may have accidently pressed the PLAY/STOP button during playback and stopped the message. Won’t respond to remote commands • You must use a tone-dial phone. This phone does not support pulse (rotary) dialing. • Make sure to enter the correct security code. • Did unit hang up? If you take no action for a period of time, it automatically hangs up. Causes of Poor Reception________________________________ • Aluminum siding. • Foil backing on insulation. • Heating ducts and other metal construction that can shield radio signals. • You are too close to appliances such as microwaves, stoves, computers, etc. • Atmospheric conditions, such as strong storms. • Base is installed in the basement or lower floor of the house. • Base is plugged into AC outlet with other electronic devices. • Baby monitor is using the same frequency. • Handset battery is low. • You’re out of range of the base. Service________________________________________________ If trouble is experienced with this equipment, for repair or warranty information, please contact customer service at 1-800-448-0329. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. This product may be serviced only by the manufacturer or its authorized service agents. Changes or modifications not expressly approved by Thomson Inc. could void the user’s authority to operate this product. For instructions on how to obtain service, refer to the warranty included in this guide or call customer service at 1-800-448-0329. Or refer inquiries to: Thomson Inc. Manager, Consumer Relations P O Box 1976 Indianapolis, IN 46206 Attach your sales receipt to the booklet for future reference or jot down the date this product was purchased or received as a gift. This information will be valuable if service should be required during the warranty period. Accessory Information___________________________________ DESCRIPTION MODEL NO. Handset Replacement Battery 5-2721 AC Power converter 5-2760 Belt Clip TBD Handset charge cradle TBD To place order, have your Visa, MasterCard, or Discover Card ready and call toll-free 1-800-338-0376. A shipping and handling fee will be charged upon ordering. We are required by law to collect appropriate sales tax for each individual state, country, and locality to which the merchandise is being sent. Items are subject to availability. Prices are subject to change without notice. Limited Warranty______________________________________ What your warranty covers: • Defects in materials or workmanship. For how long after your purchase: • One year, from date of purchase.(The warranty period for rental units begins with the first rental or 45 days from date of shipment to the rental firm, whichever comes first.) What we will do: • Provide you with a new or, at our option, a refurbished unit. The exchange unit is under warranty for the remainder of the original product’s warranty period. How you get service: • Properly pack your unit. Include any cables, etc., which were originally provided with the product. We recommend using the original carton and packing materials. • ”Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the product is within the warranty period, must be presented to obtain warranty service.” For rental firms, proof of first rental is also required. Also print your name and address and a description of the defect. Send via standard UPS or its equivalent to: Thomson Inc. 11721 B Alameda Ave. Socorro, Texas 79927 • Pay any charges billed to you by the Exchange Center for service not covered by the warranty. • Insure your shipment for loss or damage. Thomson Inc. accepts no liability in case of damage or loss. • A new or refurbished unit will be shipped to you freight prepaid. What your warranty does not cover: • Customer instruction. (Your Owner’s Manual provides information regarding operating instructions and user controls. Any additional information, should be obtained from your dealer.) • Installation and setup service adjustments. • Batteries. • Damage from misuse or neglect. • Products which have been modified or incorporated into other products. • Products purchased or serviced outside the USA. • Acts of nature, such as but not limited to lightning damage. Product Registration: • Please complete and mail the Product Registration Card packed with your unit. It will make it easier to contact you should it ever be necessary. The return of the card is not required for warranty coverage. Limitation of Warranty: • The warranty stated above is the only warranty applicable to this product. All other warranties, express or implied (including all implied warranties of merchantability or fitness for a particular purpose) are hereby disclaimed. No verbal or written information given by Thomson Inc., its agents, or employees shall create a guaranty or in any way increase the scope of this warranty. • Repair or replacement as provided under this warranty is the exclusive remedy of the consumer. Thomson Inc. shall not be liable for incidental or consequential damages resulting from the use of this product or arising out of any breach of any express or implied warranty on this product. This disclaimer of warranties and limited warranty are governed by the laws of the state of Indiana. Except to the extent prohibited by applicable law, any implied warranty of merchantability or fitness for a particular purpose on this product is limited to the applicable warranty period set forth above. How state law relates to this warranty: • Some states do not allow the exclusion nor limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts so the above limitations or exclusions may not apply to you. • This warranty gives you specific legal rights, and you also may have other rights that vary from state to state. If you purchased your product outside the USA: • This warranty does not apply. Contact your dealer for warranty information. Instructions For Optional/Additional Handset(s)_____ This phone is EXPANDABLE up to a total of 6 handsets (by additional purchase of the optional Model 28002 handset with charge cradle). IMPORTANT: If you have purchased an extra handset apart from your original purchased unit you may find a detailed description of its functions in the User’s Guide provided with your original purchased unit. If you have purchased an extra handset that is not of the same type as your original handset you may still use the original User’s Guide to help explain the new handsets basic functions and options. Parts Checklist Make sure your package includes the items shown here. Installing the Handset Battery NOTE: You must connect the handset battery before use. CAUTION: To reduce the risk of fire or personal injury, use only the Thomson Inc. approved model 5-2721 Nickel-metal Hydride battery (Ni-MH), which is compatible with this unit. 1. Locate battery and battery door which are packaged together inside a plastic bag and are separate from the handset. 2. Locate the battery compartment on the back of the handset. 3. Plug the battery pack cord into the jack inside the compartment. NOTE: To ensure proper battery installation, the connector is keyed and can be inserted only one way. 4. Insert the battery pack. 5. Close the battery compartment by pushing the door up until it snaps into place. Extra Charging Cradle 1. Plug the AC power converter of the extra charging cradle into the electrical outlet. 2. Place the handset in the extra charging cradle. The charge indicator turns on, verifying the battery is charging. 3. Allow the phone to charge for 16 hours. Registration YOU MUST REGISTER THE HANDSET TO THE MAIN BASE BEFORE USE! After the optional handset has charged for 16 hours on the extra charger, HANDSET NEEDS REGISTRATION shows in the display. 1. Press the mute/menu button. HOLD BASE PAGE WAIT FOR BEEP shows in the display. (Your handset should be held near the base during registration process.) 2. Press and hold the page button on the base unit you hear a long tone at the handset. HANDSET X REGISTERED shows in the handset display, where X stands for the handset number. You may now rename your handset.
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