Thomson 2-8821AH SPEAKERPHONE/ANSWERING SYSTEM User Manual USERS MANUAL

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Document Description	USERS MANUAL
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Date Submitted	2007-12-12 00:00:00
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Model 28821 Series
DECT 6.0 Cordless
Handset Speakerphone
Answering System
User’s Guide
Need Artwork
Your new GE telephone system is EXPANDABLE up to a total of 6 handsets
(by purchase of optional Model TBD handset with charge cradle)
Equipment Approval Information
Your telephone equipment is approved for connection to the Public Switched
Telephone Network and is in compliance with parts 15 and 68, FCC Rules and
Regulations and the Technical Requirements for Telephone Terminal Equipment
published by ACTA.
1 Notification to the Local Telephone Company
On the bottom of this equipment is a label indicating, among other information, the
US number and Ringer Equivalence Number (REN) for the equipment. You must,
upon request, provide this information to your telephone company.
The REN is useful in determining the number of devices you may connect to your
telephone line and still have all of these devices ring when your telephone number
is called. In most (but not all) areas, the sum of the RENs of all devices connected
to one line should not exceed 5. To be certain of the number of devices you may
connect to your line as determined by the REN, you should contact your local
telephone company.
A plug and jack used to connect this equipment to the premises wiring and
telephone network must comply with the applicable FCC Part 68 rules and
requirements adopted by the ACTA. A compliant telephone cord and modular
plug is provided with this product. It is designed to be connected to a compatible
modular jack that is also compliant. See installation instructions for details.
Notes
• This equipment may not be used on coin service provided by the telephone
company.
• Party lines are subject to state tariffs, and therefore, you may not be able to use
your own telephone equipment if you are on a party line. Check with your local
telephone company.
• Notice must be given to the telephone company upon permanent disconnection
of your telephone from your line.
• If your home has specially wired alarm equipment connected to the telephone
line, ensure the installation of this product does not disable your alarm
equipment. If you have questions about what will disable alarm equipment,
consult your telephone company or a qualified installer.
US Number is located on the cabinet bottom.
REN Number is located on the cabinet bottom.
2 Rights of the Telephone Company
Should your equipment cause trouble on y our line which may harm the telephone
network, the telephone company shall, where practicable, notify you that
temporary discontinuance of service may be required. Where prior notice is not
practicable and the circumstances warrant such action, the telephone company
may temporarily discontinue service immediately. In case of such temporary
discontinuance, the telephone company must: (1) promptly notify you of such
temporary discontinuance; (2) afford you the opportunity to correct the situation;
and (3) inform you of your right to bring a complaint to the Commission pursuant to
procedures set forth in Subpart E of Part 68, FCC Rules and Regulations.
The telephone company may make changes in its communications facilities,
equipment, operations or procedures where such action is required in the
operation of its business and not inconsistent with FCC Rules and Regulations. If
these changes are expected to affect the use or performance of your telephone
equipment, the telephone company must give you adequate notice, in writing, to
allow you to maintain uninterrupted service.
Interference Information
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference; and (2) This device
must accept any interference received, including interference that may cause undesired
operation.
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur
in a particular installation.
Privacy of Communications may not be ensured when using this product.
If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna (that is, the antenna for radio or
television that is “receiving” the interference).
• Reorient or relocate and increase the separation between the telecommunications
equipment and receiving antenna.
• Connect the telecommunications equipment into an outlet on a circuit different
from that to which the receiving antenna is connected.
If these measures do not eliminate the interference, please consult your dealer or an
experienced radio/television technician for additional suggestions. Also, the Federal
Communications Commission has prepared a helpful booklet, “How To Identify and
Resolve Radio/TV Interference Problems.” This booklet is available from the U.S.
Government Printing Office, Washington, D.C. 20402. Please specify stock number 004000-00345-4 when ordering copies.
Notice: The changes or modifications not expressly approved by the party responsible
for compliance could void the user's authority to operate the equipment.
Hearing Aid Compatibility (HAC)
This telephone system meets FCC standards for Hearing Aid Compatibility.
Licensing
Licensed under US Patent 6,427,009.
FCC RF Radiation Exposure Statement
This equipment complies with FCC RF radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with
a minimum distance of 20 centimeters between the radiator and your body. This
transmitter must not be co-located or operated in conjunction with any other
antenna or transmitter.”
For body worn operation, this phone has been tested and meets the FCC RF exposure
guidelines when used with the belt clip supplied with this product. Use of other
accessories may not ensure compliance with FCC RF exposure guidelines.
Information for DECT Product
This telephone is compliant with the DECT 6.0 standard which
operates in the 1.92GHz to 1.93GHz frequency range.
Table of Contents
To Be Updated
Table of Contents
Table of Contents
CAUTION:
RISK OF ELECTRIC SHOCK
DO NOT OPEN
WARNING: TO
PREVENT FIRE OR
ELECTRICAL SHOCK
HAZARD, DO NOT
EXPOSE THIS
PRODUCT TO RAIN
OR MOISTURE.
THE LIGHTNING
FLASH AND ARROW
HEAD WITHIN THE
TRIANGLE IS A
WARNING SIGN
ALERTING YOU OF
“DANGEROUS
VOLTAGE” INSIDE
THE PRODUCT.
CAUTION: TO REDUCE THE
RISK OF ELECTRIC SHOCK, DO
NOT REMOVE COVER (OR
BACK). NO USER
SERVICEABLE PARTS INSIDE.
REFER SERVICING TO
QUALIFIED SERVICE
PERSONNEL.
THE EXCLAMATION
POINT WITHIN THE
TRIANGLE IS A
WARNING SIGN
ALERTING YOU OF
IMPORTANT
INSTRUCTIONS
ACCOMPANYING
THE PRODUCT.
SEE MARKING ON BOTTOM / BACK OF PRODUCT
Introduction
CAUTION: When using telephone equipment, there are basic
safety instructions that should always be followed. Refer to the
IMPORTANT SAFETY INSTRUCTIONS provided with this product
and save them for future reference.
IMPORTANT: Because cordless phones operate on electricity, you
should have at least one phone in your home that isn’t cordless, in
case the power in your home goes out.
Before You Begin
Parts Checklist (for model 28821)
Make sure your package includes the items shown here.
Base
Battery
compartment
cover
AC power
adaptor
Belt clip
Handset
battery pack
Wall mount
bracket
Handset
Telephone line
cord
For Model 28821xx2 there will be ONE additional handset, charge cradle, belt clip,
battery pack and cover than shown above.
For Model 28821xx3 there will be TWO additional handsets, charge cradles, belt clip,
battery packs and covers than shown above.
For Model 28821xx4 there will be THREE additional handsets, charge cradles, belt clip,
battery packs and covers than shown above.
For Model 28821xx5 there will be FOUR additional handsets, charge cradles, belt clip,
battery packs and covers than shown above.
For Model 28821xx6 there will be FIVE additional handsets, charge cradles, belt clip,
battery packs and covers than shown above.
Telephone Jack Requirements
To use this phone, you need an RJ11C type modular
telephone jack, which might look like the one pictured here,
installed in your home. If you don’t have a modular jack,
call your local phone company to find out how to get one
installed.
10
Wall plate
Modular
telephone
line jack
Installation
Digital Security System
Your cordless phone uses a digital security system to protect against false ringing,
unauthorized access, and charges to your phone line.
INSTALLATION NOTE: Some cordless telephones operate at
frequencies that may cause or receive interference with nearby
TVs, microwave ovens, and VCRs. To minimize or prevent such
interference, the base of the cordless telephone should not be
placed near or on top of a TV, microwave ovens, or VCR. If such
interference continues, move the cordless telephone farther away
from these appliances.
Certain other communications devices may also use the 1.9 GHz
frequency for communication, and, if not properly set, these
devices may interfere with each other and/or your new telephone.
If you are concerned with interference, please refer to the owner’s
manual for these devices on how to properly set channels to avoid
interference. Typical devices that may use the 1.9 GHz frequency
for communication include wireless audio/video senders, wireless
computer networks, multi-handset cordless telephone systems,
and some long-range cordless telephone systems.
11
Important Installation Guidelines
• Avoid sources of noise and heat, such as motors, fluorescent lighting, microwave
ovens, heating appliances and direct sunlight.
• Avoid areas of excessive dust, moisture and low temperature.
• Avoid other cordless telephones or personal computers.
• Never install telephone wiring during a lightning storm.
• Never install telephone jacks in wet locations unless the jack is specifically
designed for wet locations.
• Never touch non-insulated telephone wires or terminals, unless the telephone
line has been disconnected at the network interface.
• Use caution when installing or modifying telephone lines.
12
Handset Layout
Voice Mail Waiting
Indicator (VMWI) /
Visual Ringer
display
TALK
(button)
CALLER ID-VOLUME
6(caller id/volume
down button)
SPEAKER
( button)
phone book
(button)
CALLER ID-VOLUME
5(caller id/volume up
button)
END/cancel
(button)
delete/intercom/conf
(delete/intercom/
conference button)
* tone (button)
#pause
(button)
mute/menu OK
(button)
redial/format
(button)
microphone
13
Base Layout (Top & Front Views)
volume 5/ 6
(buttons)
delete (button)
skip
(button)
repeat
(button)
speed
(button)
PLAY/STOP
(button)
Message Counter
(indicator)
memo
(button)
announce
(button)
ans on/off
(answerer on/off
button)
charge/in use
voicemail
(indicator)
14
page
(button)
D-N-D
(do not disturb
button)
Installing the Phone
Installing the Handset Battery
NOTE: You must connect the handset battery before use.
CAUTION: To reduce the risk of fire or personal injury, use only
the Thomson Inc. approved Model TBD Nickel-metal Hydride
battery (Ni-MH), which is compatible with this unit.
1. Locate battery and battery door which are packaged together inside a plastic bag
and are separate from the handset.
2. Locate the battery compartment on the back of the handset.
3. Plug the battery pack cord into the jack inside the compartment.
NOTE: To ensure proper battery installation, the connector is keyed
and can be inserted only one way.
BATTERY
BLACK WIRE
RED WIRE
4. Insert the battery pack.
5. Close the battery compartment by pushing the door up until it snaps into place.
15
Base Station
1. Choose an area near an electrical outlet and a telephone wall jack (RJ11C), and
place your cordless telephone on a level surface, such as a desktop or tabletop, or
you may mount it on the wall.
2. Plug one end of the telephone line cord into the TEL LINE jack on the back of the
base and the other end into a modular jack.
3. Plug the AC power converter into the electrical outlet and the DC connector into
the jack on the back of the base.
4. Place the handset in the base cradle. The charge/in use voicemail indicator turns
on, verifying the battery is charging.
5. Allow the phone to charge for 16 hours prior to first use. If you don’t properly
charge the phone, battery performance is compromised.
CAUTION: To reduce risk of personal injury, fire, or damage
use only the TBD power adaptor listed in the user’s guide.
This power adaptor is intended to be correctly orientated in a
vertical or floor mount position.
16
Answering System Setup
This section shows you how to set up your answering system to receive incoming
calls. Before you begin the set up process, you must turn on the answering system.
• Press the ans on/off button to turn the answering system on and off.
The MESSAGES indicator lights when the answering system is on. The indicator
blinks when you have new messages.
NOTE: The answering system displays “- -” when it is off.
Answerer
In the Answerer Menu, there are five programmable submenus: Handset Access, Set
Prompt Language, Rings to Answer, Message Alert and Security Code.
1. Make sure your phone is OFF (not in TALK mode).
2. Press the mute/menu OK button to go to the main menu.
3. Press caller ID-volume (5 or 6) button to scroll to ANSWERER.
4. Press mute/menu OK button to enter the submenu.
Handset Access
Need text for this section.......
17
Set Prompt Language
From the Answerer Menu:
1. Press the CALLER ID-VOLUME (5 or 6) button to scroll to PROMPT LANG.
2. Press the mute/menu OK button to enter the menu. PROMPT LANG 1ENG 2FRA
3ESP shows in the display.
3. Use the touch tone pad on the handset to select 1ENG, 2FRA, 3ESP, or use the
CALLER ID-VOLUME (5 or 6) button to scroll to the desired language. English is
the default setting.
4. Press the mute/menu OK button to save your selection. You will hear a
confirmation tone.
Rings to Answer
This feature lets you select the number of times you want the phone to ring before
the answering system answers a call.
From the Answerer Menu:
1. Press the caller ID-volume (5 or 6) button to scroll to the RING TO ANSWER
sub-menu.
2. Press mute/menu OK button to enter the menu. RING TO ANSWER 3 5 TS shows
in the display.
3. Use the caller ID-volume (5 or 6) button to scroll to the your selection. The
default setting is 5.
4. Press the mute/menu OK button to confirm. You will hear a confirmation tone and
the new setting shows in the display.
NOTE: If you select Toll Saver (TS) the unit answers after the 3rd
ring if there are NEW messages, OR the unit answers after the 5th
ring if there are NO new messages. This allows user to access their
answerer from another location and then hang up after 4 rings to
save long distance charges.
18
Message Alert
This feature sets your answering system to give an alert tone every 10 seconds when
there are new messages.
From the Answerer Menu:
1. Press the caller ID-volume (5 or 6) button to scroll to the MESSAGE ALERT submenu.
2. Press mute/menu OK button to enter the menu. NEW MSG ALERT 1ON 2OFF
shows in the display.
3. Use the touch-tone pad to enter the selection, or use the caller ID-volume (5 or
6) button to scroll to the 1ON or 2OFF. The default setting is 2OFF.
4. Press the mute/menu OK button to confirm. You will hear a confirmation tone and
the new setting shows in the display.
Security Code
You can access the answering system from a tone dialing telephone in another
(remote) location. The security code is required for remote access, and it prevents
unauthorized access to your answering system.
From the Answerer menu:
1. Press the caller ID-volume (5 or 6) button to scroll to the SECURITY CODE submenu.
2. Press mute/menu OK button to enter the menu. SECURITY CODE 1 2 3 shows in
the display.
3. Use the touch-tone pad to enter your new -digit security code. The default setting
is 123.
4. Press the mute/menu OK button to confirm. You will hear a confirmation tone and
the new security code shows in the display.
NOTE: If you make a mistake, use the delete/intercom/conf button
to delete the security code and begin again.
19
Speaker Volume
Use the volume (5 or 6) buttons to adjust speaker volume on the base to a
comfortable level. L1 is the minimum speaker volume and L5 is the maximum.
Voice Instruction
If you need additional assistance, press the repeat button in standby mode and
follow the voice instructions.
Recording the Outgoing Announcement
For best results when recording, you should be about nine inches from the
microphone, and eliminate as much background noise as possible.
You may record an outgoing announcement in the answerer or choose the default for
your current outgoing announcement.
1. Make sure the answering system is ON.
2. Press and hold the announce button until the speaker announces “RECORD
ANNOUNCEMENT AFTER TONE“.
3. Begin speaking after you hear the beep.
4. Release the button when you finish your announcement.
NOTE: If you choose not to record an outgoing announcement,
a default announcement plays instead. To return to the default
announcement after you have recorded your own outgoing
announcement, press the announce button and release it
when you hear the beep. Or, press the delete button while the
announcement is reviewing.
Sample Outgoing Announcement
Hi, this is (use your name here), I can’t answer the phone right now, so please leave
your name, number and a brief message after the tone, and I’ll get back to you.
Thanks.
NOTE: The maximum recording time for the outgoing
announcement is 2 minutes.
20
Reviewing and Choosing the Announcement
Press and release the announce button to review and select this one as your
outgoing announcement.
NOTE: Press the PLAY/STOP button at any time to stop playing the
announcement.
Programming the Telephone
Standby Screen
The handset displays the handset number and user name.
Programming Functions
The system uses a menu structure to give you access to all of the built-in features.
You may program the following items in main menu: Room Monitor, Answerer, Set
Alarm Clock and Handset Setup.
Room Monitor (applicable only with additional handsets)
1. Make sure your phone is OFF (not in TALK mode).
2. Press the mute/menu OK button to go to the main menu.
3. Press caller ID-volume ( 6 or 5) button to scroll to ROOM MONITOR.
4. Press mute/menu OK button to enter ROOM MONITOR menu, ROOM MONITOR
EXTENSION? shows in the display.
21
5. Use the touch tone pad to enter the handset number to be monitored.
NOTE: When this phone system is expanded (up to 6 handsets by
purchase of optional Model TBD handset with recharge cradle),
handsets are named HANDSET 1, HANDSET 2, HANDSET 3 and so on
respectively.
6. The receiving handset will turn on the microphone and the originating handset
will turn on the speakerphone to monitor sound from the receiving handset.
NOTE: For room monitoring mode to work, the originating handset
must NOT be on the cradle.
NOTE: While in room monitoring mode, the handsets will emit an
alert tone approximately every 5 seconds if there is an incoming
call. You may press the SPEAKER button to quit room monitor and
answer the call.
NOTE: While in room monitoring mode, the originating handset can be
switched to monitor by handset earpiece by pressing the TALK button once.
Switch back to speakerphone by pressing the SPEAKER button once.
NOTE: Press the END/cancel button on the handset to exit room
monitor mode.
22
Answerer
Need text for this section.............
Set Alarm Clock
1. Make sure your phone is OFF (not in TALK mode).
2. Press the mute/menu OK button to go to the main menu.
3. Press caller ID-volume ( 6 or 5) button to scroll to ALARM.
4. Press mute/menu OK button to enter the submenu, ALARM 1ON 2OFF shows on
the display.
5. Use the touch-tone pad to enter the selection, or use the caller ID-volume
( 6 or 5) button to scroll to 1ON or 2OFF.
6. If you select ON, press the mute/menu OK button to confirm and advance Set
Alarm Time sub-menu.
7. Use the number keys to enter the time, then use the caller ID-volume ( 6 or 5) to
select AM or PM.
8. Press the mute/menu OK button to confirm and advance Set Cycle Time
sub-menu.
9. Use the caller ID-volume ( 6 or 5) button to select Once or Daily. The default
setting is Once.
10.Press the mute/menu OK button to save your selection. You will hear a
confirmation tone.
NOTE: If you select Daily, the system will follow the current time
setting to turn on the alarm.
23
Handset Setup
1.
2.
3.
4.
Make sure your phone is OFF (not in TALK mode).
Press the mute/menu OK button to go to the main menu.
Press caller ID-volume ( 6 or 5) button to scroll to HANDSET SETUP.
Press mute/menu OK button to confirm and you may program the following
items: Language, Handset Name, Ringer Tone, Ringer Volume, VIP Melody, Key
Tone, Set Day/Time, Equalizer, Area Code, Tone/Pulse, Registration, Deregistration
and Default Setting.
NOTE: During programming, you may press the END/cancel button
at any time to exit the sub-menu and return to the menu.
Language
From the Handset Setup Menu:
1. Press the caller ID-volume ( 6 or 5) button to scroll to the SET LANGUAGE sub-menu.
2. Press mute/menu OK button to enter the menu. SET LANGUAGE 1ENG 2FRA 3ESP
shows in the display.
3. Use the touch tone pad on the handset to select 1ENG, 2FRA, 3ESP, or use the
caller ID-volume ( 6 or 5) button to scroll to the desired language. English is the
default setting.
4. Press the mute/menu OK button to save your selection. You will hear a
confirmation tone and the selected language shows in the display.
24
Handset Name
From the Handset Setup Menu:
1. Press the caller ID-volume ( 6 or 5) button to scroll to the HANDSET NAME submenu.
2. Press mute/menu OK button to enter the menu. HANDSET NAME shows in
the display.
3. Use the touch-tone pad to enter a name (up to 15 characters). More than one
letter is stored in each of the number keys. For example, to enter Bill Smith, press
the 2 key twice for the letter B. Press the 4 key 3 times for the letter I. Press the
5 key 3 times for the letter L. Press the 5 key 3 times for the second letter L, and
press the 1 key to insert a space between the first and last name. Press the 7 key
4 times for the letter S; press the 6 key once for the letter M; press the 4 key 3
times for the letter I; press the 8 key for the letter T; press the 4 key twice for the
letter H.
NOTE: If you make a mistake, use the delete/intercom/conf button
to backspace and delete one character at a time.
4. Press the mute/menu OK button to save your name. You will hear a confirmation
tone and the handset name shows in the display.
Ringer Tone
You may choose from ten different ringer tones and ten different melodies.
From the Handset Setup Menu:
1. Press the caller ID-volume ( 6 or 5) button to scroll to the RINGER TONE sub-menu.
2. Press mute/menu OK button to enter the menu. SET RINGER TONE 01 shows in
the display. 01 is default setting.
3. Use the caller ID-volume ( 6 or 5) button to scroll to the desired setting (1
through 20). You will hear a sample of the ringer tone/melody you select.
4. Press the mute/menu OK button to save your selection. You will hear a
confirmation tone and the selected ringer tone shows in the display.
NOTE: You must have the Ringer Volume set to ON for ring tone to
signal an incoming call.
25
Ringer Volume
From the Handset Setup Menu:
1. Press the caller ID-volume ( 6 or 5) button to scroll to the RINGER VOLUME sub-menu.
2. Press mute/menu OK button to enter the menu. SET RINGER LEVEL 5 shows in the
display.
3. Use the caller ID-volume ( 6 or 5) button to scroll to your selection. LEVEL 5 is the
default setting.
4. Press the mute/menu OK button to save your selection. You will hear a
confirmation tone and the new volume setting shows in the display.
NOTE: If you turn the ringer OFF, the ringer off icon shows in the
display.
VIP Melody
This features allows you to assign a specific melody to someone you want to get your
attention when the person calls. When a VIP melody is assigned and that person
calls, the unit rings the normal ring for the first ring and then follows with VIP melody
ring. You may choose from ten different polyphonic melodies and may store up to 10
VIP records.
NOTE: This feature ONLY works when the following conditions are
met.
1. You have subscribed to Caller ID.
2. You have your Caller ID record previously transferred to the
memory. (Refer to Storing CID Records in Internal Memory). NO
USER MEMORY will show in the display to remind the user to do CID
record transfer first.
26
Storing VIP Melody
From the Handset Setup Menu:
1. Press the caller ID-volume ( 6 or 5) button to scroll to VIP MELODY sub-menu.
2. Press mute/menu OK button to select VIP melody feature and then display VIP
1 record.
- If VIP1 does NOT contain any specific number/records, it will display EMPTY.
3. Press caller ID-volume ( 6 or 5) button to select the specific VIP melody memory
location (10 VIP locations) that does not contain any record.
4. Press mute/menu OK button to display SELECT MEMORY.
NOTE: If the memory location does not contain any CID memory records and you
are trying to mark a specific record as VIP MELODY, then SELECT MEMORY will
not be displayed. Instead, NO USER MEMORY will display in prompt to alert the
user.
5. Press caller ID-volume ( 6 or 5) button to view the records from memory to be
selected as VIP.
6. Press mute/menu OK button to confirm and then display VIP MELODY 01 to wait
for the melody tone selection.
7. Press caller ID-volume ( 6 or 5) button to select from melody 01 to melody 10 (a
testing tone is generated while making melody selection)
8. Press mute/menu OK button to confirm.
NOTE: If the desired number/record was previously stored in any
one of the ten VIP melody records, DUPLICATE NUMBER shows in
the display.
Changing a Stored VIP Melody Record
Use the Storing VIP Melody procedure to change the number of a selected record and
replace the old phone number with new phone number.
When REPLACE VIP# ? shows in the display, you must press mute/menu OK button
on the handset to confirm replacement.
27
Reviewing And Deleting Stored VIP Melody Record
From the Handset Setup Menu:
1. Press the mute/menu OK button to enter to VIP MELODY menu.
2. Use the caller ID-volume ( 6 or 5) button to scroll to the desired VIP
Melody Record.
3. If you want to delete the information, press the delete/intercom/conf button on
the handset while the entry displays. The display show DELETE VIP# ?.
4. Press delete/intercom/conf again to confirm. You will hear a confirmation tone
and VIP# DELETED shows in the display.
Key Tone
From the Handset Setup Menu:
1. Press the caller ID-volume ( 6 or 5) button to scroll to the KEY TONE sub-menu.
2. Press mute/menu OK button to enter the menu. SET KEY TONE 1ON 2 OFF shows
in the display.
3. Use the touch tone pad on the handset to select 1 or 2, or use the caller IDvolume ( 6 or 5) button to scroll to your selection. 1ON is the default setting.
4. Press the mute/menu OK button to confirm and the key tone setting shows in
the display.
28
Set Day/Time
From the Handset Setup Menu:
1. Press the caller ID-volume ( 6 or 5) button to scroll to the SET DAY/TIME submenu.
2. Press mute/menu OK button to enter the menu. SET DAY MONDAY shows in the
display. MONDAY is default setting.
3. Press the caller ID-volume ( 6 or 5) button to select from MONDAY to SUNDAY.
4. Press mute/menu OK button to confirm your selection and advance SET TIME
sub-menu.
5. Use the number keys to enter the current hour and minute, then use the caller
ID-volume ( 6 or 5) to select AM or PM.
6. Press the mute/menu OK button to save your selection. You will hear a
confirmation tone and the current time shows in the display.
Equalizer
This feature lets you to adjust the audio quality.
From the Handset Setup Menu:
1. Press the caller ID-volume ( 6 or 5) button to scroll to Equalizer.
2. Press the mute/menu OK button to enter the menu.
3. Use the caller ID-volume ( 6 or 5) button to scroll to desired selection. The
default is Natural.
4. Press the mute/menu OK button to save your selection. You will hear a
confirmation tone.
29
Area Code
From the Handset Setup Menu:
1. Press the caller ID-volume ( 6 or 5) button to scroll to the AREA CODE sub-menu.
2. Press mute/menu OK button to enter the menu. SET AREA CODE - - - shows in
the display.
3. Use the touch-tone pad to enter your 3-digit area code.
4. Press the mute/menu OK button to confirm. You will hear a confirmation tone and
the new area code shows in the display.
NOTE: To restore the default setting to - - -, press and release delete/
intercom/conf when SET AREA CODE shows in the display.
Tone/Pulse
From the Handset Setup Menu:
1. Press the caller ID-volume ( 5 or 6) button to scroll to the TONE PULSE submenu.
2. Press mute/menu OK button to enter the menu. TONE/PULSE 41TONE 2PULSE
shows in the display. The default setting is “1 TONE”.
3. Use the touch-tone pad or caller ID-volume ( 5 or 6) to enter 1 TONE or 2 PULSE.
4. Press the mute/menu OK button to confirm. You will hear a confirmation tone and
your selection shows in the display.
30
Registration
Your packaged handset(s) are pre-registered and ready to use. It is not recommended
that a handset be registered again unless absolutely necessary.
From the Handset Setup Menu:
1. Press the caller ID-volume ( 6 or 5) button to scroll to the REGISTRATION
sub-menu.
2. Press the mute/menu OK button to enter the menu. REGISTRATION 1YES42NO
- - - shows in the display The default setting is 2NO.
3. Use the touch-tone pad to select 1 for YES or 2 for NO. Or use the caller ID-volume
( 6 or 5) button to scroll to 1YES or 2NO.
4. If you select 1YES, press the mute/menu OK button. HOLD BASE PAGE FOR 5
SECONDS, THEN PRESS HANDSET PROGRAM shows in the display. (Your handset
should be held near the base during registration process.)
5. Press and hold the page button on the base unit, the charge/in use voicemail
indicator flashes. Press the handset mute/menu OK button. REGISTERING shows
in the display. HANDSET X REGISTERED shows in the handset display, where X is
the handset number. You may now rename your handset. (Refer to Step 3 & 4 of
Handset Name Section)
NOTE: IF you are re-registering the handset through the handset
menu; to rename your handset you must go to the Handset Name
Section and start from the beginning step.
31
De-Registration
De-registration cancels registration. During the de-registration process, keep the
handset near the base.
From the Handset Setup Menu:
1. Press the caller ID-volume ( 6 or 5) button to scroll to the DEREGISTRATION submenu.
2. Press the mute/menu OK button to enter the menu. DEREGISTRATION 1YES42NO
- - - shows in the display The default setting is "2NO".
3. Use the touch-tone pad to select 1 for YES or 2 for NO. Or use the caller ID-volume
( 6 or 5) button to scroll to 1YES or 2NO.
WARNING: It is not recommended that a handset be de-registered
unless absolutely necessary because once a handset is deregistered, that handset’s telephone features cannot be used until
the handset is re-registered.
4. Select NO, if you do not want to de-register.
5. If you select 1YES, press the mute/menu OK button and MOVE NEAR TO BASE
displays for 2 seconds, then CONFIRM? 1YES 2NO appears in the display.
6. Press the touch-tone pad to select 1YES or 2NO, or use the caller ID-volume
( 6 or 5) button to scroll to 1YES or 2NO.
7. If you select YES, press the mute/menu OK button to confirm. DE-REGISTER...
shows in the display. You will hear a confirmation tone. Then HANDSET X
DEREGISTERED shows in the display to confirm the handset is deregistered.
NOTE: When you complete the de-registration process, HANDSET
NEEDS REGISTRATION shows in the display. To use the handset, you
MUST re-register the handset using the Registration process.
32
Global De-registration
If one or more handsets becomes lost, you should de-register all handsets to ensure
proper system operation.
WARNING: It is not recommended that a handset be de-registered
unless absolutely necessary because once a handset is deregistered, that handset’s telephone features cannot be used until
the handset is re-registered.
1. Disconnect power from the base by pulling the plug out of the back of the unit.
2. Press and hold the page button and while holding the page button reconnect the
power.
3. Continue to hold the page button until the charge/in use voicemail light flashes
rapidly.
4. Release the page button.
5. Press and release the page button on the base once. All handsets are deregistered and HANDSET NEEDS REGISTRATION shows in the display.
Default Setting
As you become familiar with this system, you may prefer to use the system’s original
settings. Follow the steps below to return to the factory default settings.
From the Handset Setup Menu:
1. Press the caller ID-volume ( 6 or 5) button to scroll to the DEFAULT SETTING
sub-menu.
2. Press the mute/menu OK button to enter the menu. DEFAULT SETTING 1YES 2NO
shows in the display. The default setting is 2NO.
3. Use the touch-tone pad to select 1YES or 2NO, or use the caller ID-volume
( 6 or 5) button to move the cursor to 1YES or 2NO.
NOTE: If you choose YES all the settings in the programmable menu
are returned to factory default setting.
4. Press the mute/menu OK button to save your selection. You will hear a
confirmation tone.
33
Telephone Operation
Visual Indicators
Base
The charge/in use voicemail indicator on the base will flash to alert you to an
incoming call, during paging, or if you have a message waiting from your service
provider. The indicator will remain lit when a handset is in the base charging or when
the line is in use.
Handset
The TALK and SPEAKER indicator buttons flash when you receive a call and remain lit
during a call.
The keypad and CID will also light when a call is received.
VMWI / Visual Ringer Indicator on Handset
IMPORTANT: In order to use this unit’s Voice Mail Waiting Indicator
(VMWI) feature, you must subscribe to this service from your
phone company.
The VMWI indicator on the top of the handset flashes when you receive a new
message from your service provider. Also, it serves as a Visual Ringer function. It will
flash when there is an incoming call.
Speakerphone Operation.
NOTE: If you are using the speakerphone, remain close to handset
so the party you are speaking to can hear you.
If you are using the handset and want to switch to the speakerphone, press the
SPEAKER button, press END/cancel to end conversation.
If you are using the speakerphone and want to switch to the handset, press the TALK
button, press END/cancel again to end conversation.
34
Making a Call
1. Press the TALK or SPEAKER button. Dial the desired number.
- OR -
Dial the number first, then press the TALK or SPEAKER button.
- OR -
Press the caller ID-volume ( 6 or 5) button to select the desired record, then
press the TALK or SPEAKER button.
2. When finished, press the END/cancel button to hang up.
NOTE: You may enter up to 32 pre-dial digits.
NOTE: If you want to delete the pre-dial number you entered, press
the delete/intercom/conf button until all of the digits are erased.
Answering Calls
1. When the phone rings, press the SPEAKER button on the handset.
- OR -
Pick up the handset and press the TALK button.
2. When finished, press END/cancel to hang up.
NOTE: Adjust the handset volume by pressing the caller ID-volume
( 6 or 5) button during a call.
Call Timer
After you press the TALK or SPEAKER button on the handset, the built-in call timer shows
on the display and counts the length of time of the call in minutes and seconds.
Auto Standby
If you place the handset in the cradle while the handset is off the hook (during a call),
the call is automatically disconnected.
35
Ringer Volume (Shortcut)
There are two ways to set the ringer volume. One is the traditional way as described
in the Programming Functions; Handset Setup; Ringer Volume menus. The other one
is this short cut to ringer menu.
1. Make sure the phone is OFF (not in TALK mode).
2. Press the #pause button to display SET RINGER LEVEL 5.
3. Use the caller ID-volume (6 or 5) button to scroll to your selection. LEVEL 5 is the
default setting.
4. Press #pause button again to save and display the new selection for a few
seconds.
Flash/Call Waiting
If you subscribe to the combined Call Waiting Caller ID service from your local
telephone company, you will receive Caller ID information (if available) on Call Waiting
calls. During a phone call, you will hear a beep to indicate another call is waiting on the
line and Caller ID information for the waiting call shows on the handset display.
• To connect to the waiting call, press the TALK or SPEAKER button on the handset,
and your original call is put on hold.
• To switch between the two calls, press the TALK or SPEAKER button.
36
Last Number Redial
You may redial a number up to 32 digits long. To quickly redial the last number you
dialed:
1. Press the TALK or SPEAKER button.
2. Press the redial/format button.
-OR3. Press the redial/format button first, then use the caller ID-volume ( 6 or 5) button
to select the desired redial number.
- Press the caller ID-volume ( 5) to review the oldest call and scroll toward the
most recent calls (higher numbers).
- Press the caller ID-volume ( 6 ) to review the newest call and scroll to older calls
(lower numbers).
NOTE: You may choose from three last dialed numbers.
4. Press the TALK or SPEAKER button. The number dials automatically.
If you get a busy signal and want to keep dialing the number, press the redial/format
button to quickly redial the number.
Exit
Press the END/cancel button to exit a menu function and return to the standby
screen.
Page
The page feature helps you locate a misplaced handset. To send and receive
pages, all handsets must be registered. If your handset is not registered, follow the
instructions in the Registration section of this manual.
37
Handset to Handset Paging
(applicable only with additional handsets)
1. Make sure the phone is OFF (not in TALK mode).
2. Press and release the delete/intercom/conf button on a handset. PAGING
EXTENSION? shows in the display.
3. Use the touch-tone pad to enter the handset number you want to page.
4. To cancel the page, press the END/cancel, delete/intercom/conf, or TALK button
on the originating handset, or press the END/cancel button on the receiving
handset.
Paging All Handsets from a Handset
(applicable only with additional handsets)
1. Make sure the originating phone is OFF (not in TALK mode).
2. Press and release the delete/intercom/conf button on a handset. PAGING
EXTENSION? shows in the display.
3. Use the touch-tone pad to enter the handset number you want to page. (1= to
page Handset 1, 2=to page handset 2, etc., and * tone=to page all handsets)
4. To cancel the page, press the END/cancel, delete/intercom/conf, or TALK button
on the originating handset, or press the END/cancel button on the receiving
handset.
Paging from the Base/Group Page
Use the base-only to page all registered handsets at the same time.
1. Press the page button on the base. All handsets beep for two minutes, and
PAGING FROM BASE shows on each handset’s display.
2. To cancel the page, press the page button on the base, or press the TALK button
or the END/cancel button on each handset.
38
Mute
To have a private, off-line conversation, use the MUTE feature. The party on the
telephone line cannot hear you, but you can hear them.
1. Press the mute/menu OK button. The handset display shows MUTE ON.
2. Press the mute/menu OK button to cancel and return to your phone conversation.
Receiver Volume Control
When the handset is ON (in TALK mode) you may adjust the receiver volume by
pressing the caller ID-volume ( 6 or 5) button. There are five volume levels to choose
from. When the maximum or minimum volume level is reached, the phone beeps
twice. VOL 1 is minimum and VOL 5 is maximum.
Do Not Disturb (D-N-D)
This feature allows you to turn off all the handset ringer(s) at once, by pressing one
button at the base unit, even though the ringer volume of handset(s) has been preset.
1. In the standby mode, press the DO NOT DISTURB button on the base.
2. The DND indicator will light and DO NOT DISTURB shows in each handset display.
3. To cancel, press the DO NOT DISTURB button again.
NOTE: You can press the DO NOT DISTURB button and activate the
function immediately, even when there is incoming call ringing in,
or during call screening after the call is taken by the answerer.
39
Intercom Operation
(applicable only with additional handsets)
The intercom feature allows you to have a conversation with another registered
handset without tying up the telephone line, allowing you to still receive incoming
calls.
Making an Intercom Call
1. Make sure the handset is OFF (not in TALK mode).
2. Press the delete/intercom/conf button on the handset.
3. Use the touch-tone pad to select the handset you want to page.
NOTE: To cancel page, press the delete/intercom/conf button again
or the END/cancel button on the sending handset.
4. Wait for the person at the receiving handset to press the delete/intercom/conf
button.
NOTE: If the receiving handset does not answer within two minutes,
the intercom call is automatically canceled. The originating
handset displays NO ANSWER.
5. When finished, press the END/cancel button or delete/intercom/conf button on
either handset to deactivate the intercom.
NOTE: The system is expandable up to 6 handsets (by purchase
of optional Model TBD handset with recharge cradle). When
4 handsets are registered, the system can handle 2 separate
intercom operations at once, for example, 1st handset intercoms
with 2nd handset while 3rd handset intercoms with 4th handset.
Receiving an Intercom Call
When you receive an intercom call, your handset beeps. To answer the call press the
delete/intercom/conf button or TALK button.
40
Advanced Intercom Features
Receiving an Incoming Call During an Intercom Call
If you receive a telephone call during an intercom call, the intercom call is
immediately terminated and both handsets ring. Either handset user may press the
TALK or SPEAKER button to answer the call.
Using Intercom with External Telephone Calls
During a telephone call, you may use the intercom/paging function to page another
handset and have an off line, private (two-way) intercom conversation. You may also
have a three-way conversation between the external caller and the handsets, or you
may transfer the external telephone call to another handset.
NOTE: Before you intercom/page another handset, you must
decide whether you want to create a two-way or a three-way
conversation.
Two-Way Calling
1. During an external call, press the delete/intercom/conf button, and use the touchtone pad to enter the handset number you want to call.
NOTE: The receiving handset presses the delete/intercom/conf
button to answer the intercom call. Both intercom users may speak
privately. The external caller will not hear the intercom conversation.
2. When finished, press the END/cancel button or delete/intercom/conf button to
end the intercom call, return to the talk mode, and resume your original telephone
conversation.
41
Three-Way Calling
1. During an external call, press the delete/intercom/conf button. LINE ON HOLD
EXTENSION? shows in the display.
2. Use the touch-tone pad to select Handset #. You will hear a paging tone and
PAGING shows in the originating handset’s display.
NOTE: PAGING FROM... shows in the display on the receiving
handset, and the receiving handset presses the delete/intercom/conf
or TALK button to answer the intercom.
3. When the receiving handset connects, press the delete/intercom/conf button
on the originating handset to conference with the receiving handset and
the external caller. CONFERENCE shows in the display on the originating and
receiving handsets.
NOTE: A handset can enter conference mode directly by pressing
TALK or SPEAKER on the second handset during a call.
Transferring External Calls to Other Handsets
During an external call, you may transfer the external call to another handset.
1. Press the delete/intercom/conf button on the originating handset to put an
external call on hold, and then page the receiving handset.
2. Use the touch-tone pad on the handset to select Handset #. You will hear a
paging tone. PAGING shows on the originating handset’s display, and PAGING
FROM... shows on the receiving handset’s display.
3. When the receiving handset connects, press the TALK or SPEAKER button on the
originating handset to transfer the call.
-OR4. Press the TALK or SPEAKER button on the originating handset to transfer the
call. If the receiving handset does not answer within 30 seconds, the originating
handset rings back and displays CALLBACK. If the originating handset does not
answer within 30 seconds, the call is automatically dropped.
42
Caller ID (CID)
IMPORTANT: In order to use this unit’s Caller ID features, you must
subscribe to either the standard Name/Number Caller ID Service or
Call Waiting Caller ID Service. To know who is calling while you are on
the phone, you must subscribe to Call Waiting Caller ID Service.
This unit receives and displays information transmitted by your local phone company.
This information can include the phone number, date, and time; or the name, phone
number, date, and time.
NEW CALL
Call Waiting Caller ID
Provided you subscribe to Call Waiting Caller ID service from your phone company; if
you receive an incoming call and you are using the GE multi handset system, a beep
indicates the presence of a Call Waiting call on the line. The Call Waiting Caller ID
information will be displayed and stored in the history of all handsets in the system.
• When you hear the call waiting beep in the handset receiver, press the TALK or
SPEAKER button to put the current call on hold and answer the incoming call.
Press TALK or SPEAKER again to return to the original call.
Receiving CID Records
When you receive a call, the Caller ID information is transmitted between the first and
second ring. The Caller ID information appears on the display while the phone rings,
giving you a chance to monitor the information and decide whether or not to answer
the call.
43
Storing CID Records (In CID Memory)
If you are not at home or cannot answer, your telephone’s Caller ID memory stores
the data for the 40 most recent calls you received so you can see who called while
you were unavailable. When the 41st call is received, the oldest Caller ID record (1st
call) is automatically deleted.
You may review the stored information at any time. Calls received since your last
review show as NEW in the display. Calls that have not been previously reviewed but
were received from the same number more than once show as REPT in the display.
Reviewing CID Records
As calls are received and stored, the display is updated to let you know how many
calls have been received. To scroll CID records:
1. Make sure the phone is OFF (not in TALK mode).
2. Press the caller ID-volume ( 6 ) button to review the newest CID record.
3. Press the caller ID-volume ( 5 ) button to review the oldest CID record first.
Dialing a CID Number
1. Make sure the phone is OFF (not in TALK mode).
2. Use the caller ID-volume ( 6 or 5) button to display the desired record.
3. Press the TALK or SPEAKER button. The number dials automatically.
NOTE: Depending on (a) how the incoming caller’s phone number is
formatted when it is received, and (b) whether or not you previously
pre-programmed your local area code into the set up menu, you
may need to adjust the format of the incoming caller’s stored
phone number before making the call, press the redial/format
button to adjust the number, and try again.
44
Available formats include:
Number of digits
Eleven digits
Explanation
long distance code “1 ”
+3-digit area code
+7-digit telephone number.
Example
1-317-888-8888
Ten digits	3-digit area code +	317-888-8888
7-digit telephone number.
Seven digits
7-digit telephone number.
888-8888
Storing CID Records in Internal Memory
You may also store CID information in the phone’s internal memory.
NOTE: It is important that you format CID records correctly BEFORE
storing in internal memory as you cannot reformat CID records
stored in memory.
1. Make sure the phone is OFF (not in TALK mode).
2. Use the caller ID-volume ( 6 or 5) button to scroll to the desired CID record.
3. Press the phone book button to store the number.
NOTE: Press the END/cancel button once to keep the previous
setting (making no changes) and return to the menu.
NOTE: If the selected CID record contains any information that is
non-numeric, the unit will not allow this record to transfer to the
internal user memory. The handset will display UNABLE TO STORE.
Deleting a CID Record
1. Make sure the phone is OFF (not in TALK mode).
2. Use the caller ID-volume ( 6 or 5) button to display the CID record you want
to delete.
3. Press the delete/intercom/conf button. The display shows DELETE CALL ID?
4. Press the delete/intercom/conf button to erase the record showing in the display.
The display shows DELETED.
NOTE: Press the END/cancel button to return to the standby mode
without deleting any CID records.
45
Deleting All CID Records
1. Make sure the phone is OFF (not in TALK mode).
2. Use the caller ID-volume ( 6 or 5) button to display any Caller ID record.
3. Press and hold the delete/intercom/conf button until DELETE ALL? shows in the
display.
4. Press delete/intercom/conf button to erase all of the current CID records. The
display shows DELETED followed by NO CALLS.
NOTE: Press the END/cancel button to return to the standby mode
without deleting any CID records.
Phone Book
Each handset can store up to fifty records in phone book for quick dialing; each
record can contain a maximum of 20-digit numbers and 15-character names.
Review Records
1. Make sure the phone is OFF (not in TALK mode).
2. Press the phone book button to access the phone book sub-menu.
3. Use the caller ID-volume ( 6 or 5) button to scroll to VIEW RECORDS.
4. Press the mute/menu OK button to confirm, all records are shown in alphabetical
order.
5. Press the caller ID-volume ( 6 or 5) button or key in alphabet to view the records.
6. Press the mute/menu OK button to confirm and the detailed information will be
shown in the display.
46
Add Records
1. Make sure the phone is OFF (not in TALK mode).
2. Press the phone book button to access the phone book sub-menu.
3. Use the caller ID-volume ( 6 or 5) button to scroll to ADD RECORDS.
4. Press the mute/menu OK button to confirm. ENTER NAME shows on the display.
5. Use the touch-tone pad to enter a name (up to 15 characters). More than one
letter is stored in each of the number keys. For example, to enter Bill Smith, press
the 2 key twice for the letter B. Press the 4 key 3 times for the letter I. Press the
5 key 3 times for the letter L. Press the 5 key 3 times for the second letter L, and
press the 1 key to insert a space between the first and last name. Press the 7 key
4 times for the letter S; press the 6 key once for the letter M; press the 4 key 3
times for the letter I; press the 8 key for the letter T; press the 4 key twice for the
letter H.
NOTE: If you make a mistake press the delete/intercom/conf button
to backspace and erase the wrong character(s) or number(s).
6. Press the mute/menu OK button again to save your selection. The display shows
ADD TEL NUMBER.
7. Use the touch-tone pad to enter the telephone number (up to 20 digits, including
pauses), and press the mute/menu button to confirm, The records are stored
alphabetically in the phone book.
Inserting a Pause in the Dialing Sequence (of a
Stored Number)
Press the #pause button on the handset’s touch-tone pad to insert a delay in dialing
sequence when a pause is needed to wait for a dial tone (for example, after you dial 9
for an outside line, or to wait for a computer access tone.) Each pause counts as one
digit in the dialing sequence.
47
Edit Records
1. Make sure the phone is OFF (not in TALK mode).
2. Press the phone book button to access the phone book sub-menu.
3. Use the caller ID-volume ( 6 or 5) button to scroll to EDIT RECORDS.
4. Press the mute/menu OK button to confirm, display will show the records.
5. Use the caller ID-volume ( 6 or 5) button or key in alphabet to move to desired
record, press phone book button to confirm, ENTER NAME shows on the display.
6. Repeat Steps 5 through 7 in “Add Records” section.
Delete Records
1. Make sure the phone is OFF (not in TALK mode).
2. Press the phone book button to access the phone book sub-menu.
3. Use the caller ID-volume ( 6 or 5) button to scroll to DELETE RECORDS.
4. Press the mute/menu OK button to confirm, display will show the records.
5. Use the caller ID-volume ( 6 or 5) button or key in alphabet to move to desired
record, press the delete/intercom/conf button, DELETE? shows on the display.
6. Press the delete/intercom/conf button again to confirm.
NOTE: If you don’t want to change or delete a record, simply
press the END/cancel button, or wait for one minute to exit
automatically.
Dialing a Number from Internal Memory
1. Make sure the phone is OFF (not in TALK mode).
2. Press the phone book button to access the phone book sub-menu.
3. Use the caller ID-volume ( 6 or 5) button to scroll to VIEW RECORDS.
4. Press the mute/menu OK button to confirm.
5. Use the caller ID-volume ( 6 or 5) button or key in alphabet to move to the
desired number.
6. Press the TALK or SPEAKER buttons, the number dials automatically.
48
Answering System Operation
This section discusses the buttons and features on the answering system.
Message Counter Indicator
The message counter gives you a numeric display of how many messages you have.
The new message indicator flashes to indicate you have new messages. See below
for the details.
a) Message counter has a number displayed without flashing - No new messages.
Shows total number of old messages.
b) Message counter has a flashing number displayed - There are new messages.
Shows total number of old and new messages.
c) Message counter has bars ( - - ) - Answerer is off.
d) Message counter has an “F“ flashing on the display - Memory is full.
e) Message counter has a “CL” flashing on the display - Clock is not set since power
up or after power failure.
f) Message counter has six horizontal bars flashing on the display - MEMO
recording.
g) Message counter has a “An“ flashing on the display - Answering incoming calls
and recording an incoming call.
h) Message counter has “LA” - The answering system is being accessed remotely.
i)
Message counter has “En“ on the display - English is selected as the current voice
prompt during language selection.
j)
Message counter has “Fr“ on the display - French is selected as the current voice
prompt during language selection.
k) Message counter has “SP“ on the display - Spanish is selected as the current voice
prompt during language selection.
NOTE: While the messages are playing, the message counter will
display the messages in the order they were received.
NOTE: The maximum recording time for each message is 3 minutes
and the total recording time of this unit is 12 minutes.
49
Leaving a Message/Memo
Use the memo feature to leave a message.
1. Press and hold the memo button.
2. Begin speaking after you hear “RECORD MESSAGE” and start tone.
3. Release the memo button when you are finished recording the memo.
NOTE: Maximum recording time for memo is 3 minutes.
Screening Calls from the Base
1. When the answering system answers the call, listen while the caller leaves a
message (to determine who is calling).
2. To speak to the caller, pick up the handset, and press the TALK or SPEAKER button.
The answering system automatically stops recording when you activate the handset
or pick up an extension phone.
TIP: Make sure the volume on the base is set loud enough to hear
your incoming calls.
Message Playback
The message counter lets you know when you have message(s) or new message(s). To
play the messages, press the PLAY/STOP button.
While a message is playing, you may do the following:
• Press the corresponding PLAY/STOP button to stop the message playback.
• Press and release speed button to listen to the message playback at half of its
normal speed. Press again to cancel and return to standard playback mode.
• Press and release the repeat button to restart the current message.
• Press and release the repeat button twice to go to the previous message.
• Press and release the skip button to go to the next message.
• Press the delete button to erase the current message.
50
Memory Full
When the answering system memory is full, the system answers after 10 rings. You
should erase some messages so the answering system may record new messages.
Erasing Messages
You may erase messages in the following three ways:
To erase a message while it is playing
1. Press and release PLAY/STOP button.
2. Press the repeat and skip buttons to select and play the message you want to
erase.
3. Press the delete button, the current message is erased, and the next
message plays.
To erase all previously played Messages in a mailbox
1. Make sure the phone is OFF (not in TALK mode)
2. Press and hold the delete button until “ALL OLD MESSAGES ERASED” is
announced.
To erase a message from the handset :
1. Press the mute/menu OK button to go to the main menu.
2. Press the caller ID-volume ( 6 or 5) button to scroll to ANSWERER.
3. Press the mute/menu OK button to enter the menu, press the caller ID-volume ( 6
or 5) to select HANDSET ACCESS submenu.
4. Press the mute/menu OK button to access the answering system. ANSWERER
REMOTE ACCESS shows on the display.
5. Press the play/stop (key 2) on the handset.
6. Press the erase (key 0) on the handset to erase a message during playback.
NOTE: Erased messages cannot be restored.
51
Remote Access
You may access the answering system with the cordless handset or from any tonedial compatible telephone.
Cordless Handset
Use the corresponding handset keys just like you would use the base buttons (see
“Answering System Setup”). The button functions are located on the handset above
each number key. For example, to play messages:
1. Press the mute/menu OK button to go to the main menu.
2. Press the caller ID-volume ( 6 or 5) button to scroll to ANSWERER.
3. Press the mute/menu OK button to enter the menu, press the caller ID-volume
( 6 or 5) to select HANDSET ACCESS submenu.
4. Press the mute/menu OK button to access the answering system. ANSWERER
REMOTE ACCESS shows on the display.
• Press the PLAY/STOP button to play the message.
• When you are finished listening to your messages, press the END/cancel button to
exit.
Screening Calls from the Handset
Use the handset to screen calls even when you can’t hear the answering system.
When the answering system picks up:
1. Press the mute/menu OK button to go to the main menu.
2. Press the caller ID-volume ( 6 or 5) button to scroll to ANSWERER.
3. Press the mute/menu OK button to enter the menu, press the caller ID-volume
( 6 or 5) to select HANDSET ACCESS submenu.
4. Press the mute/menu OK button to access the answering system.
5. Listen as the caller leaves a message.
6. Press the TALK or SPEAKER buttons to speak to the person or press the
END/cancel button to stop screening the call.
52
Accessing the Answering System from Another
Location
You can access your answering system from any touch-tone phone by entering your
3-digit security code during the playing of outgoing announcement or after you hear
the outgoing announcement.
1. Dial the telephone number to which the answering system is connected.
2. While the outgoing announcement is playing, enter the security code “123”
-OR-
After the announcement has played and you hear a tone, enter security code
“123”
3. Follow the voice menu to use the answering system’s remote functions.
The remote feature lets you perform the following functions:
To			
Press this button
Review message
Play back messages 	2
Stop message playback 	2
Erase message
0 (during message playback)
Skip message 	3
Turn off/on answerer 	4
Review voice menu options
Memory Full
When answering system memory is full, the system answers after 10 rings, beeps and
waits for you to enter the 3-digit security code. If you don’t enter the security code
within 8 seconds, the phone hangs up.
You should erase some messages so the answering system can record new
messages.
NOTE: The unit also answers after the 10th ring if it is turned off. To
access the answering system, enter your 3-digit security code.
53
Belt Clip and Optional Headset
Connecting the Belt Clip
1. To attach the belt clip, insert the sides of the belt clip into the slots on each side of
the handset.
2. Snap the ends of the belt clip into place.
Connecting an Optional Headset to the Handset
Each handset can be used with an optional headset hands free operation.
1. Connect the headset to the headset jack on the side of the handset.
The handset receiver and microphone are disabled when the headset is
connected.
2. Adjust the headset to rest comfortably on top of your head and over your ear.
Move the microphone to approximately two to three inches from your mouth.
3. Press the TALK button to answer a call or make calls using the headset.
4. To return to normal operation, unplug the headset from the jack.
54
Changing the Battery
CAUTION: To reduce the risk of fire or personal injury, use only
the Thomson Inc. approved Model TBD Nickel-metal Hydride
battery (Ni-MH), which is compatible with this unit.
1. Make sure the telephone is OFF (not in TALK mode) before you replace the battery.
2. Remove the battery compartment door.
3. Disconnect the battery plug from the jack inside the battery compartment and
remove the battery pack from the handset.
4. Insert the new battery pack and connect the cord to the jack inside the battery
compartment.
5. Put the battery compartment door back on.
6. Place handset in the base or handset charge cradle to charge. Allow the handset
battery to properly charge (for 16 hours) prior to first use or when you
install a new battery pack. If you do not properly charge the phone, battery
performance will be compromised.
Battery Safety Precautions
• Do not burn, disassemble, mutilate, or puncture. Like other batteries of this type,
toxic materials could be released which can cause injury.
• To reduce the risk of fire or personal injury, use only the Nickel-metal Hydride
battery listed in the User’s Guide.
• Keep batteries out of the reach of children.
• Remove batteries if storing over 30 days.
NOTE: The RBRC seal on the battery used in your Thomson Inc. product
indicates that we are participating in a program to collect and recycle the
rechargeable battery (or batteries).
For more information go to the RBRC web site at www.rbrc.org
or call 1-800-8-BATTERY or contact a local recycling center.
55
Display Messages
The following messages shows the status of the phone, provides Caller ID
information, or helps you set up and use your phone.
BLOCKED NUMBER
Indicates the person is calling from a number which
is blocked from transmission.
CHARGING...		Indicates the handset needs to charge for a period
of time before it can resume normal function.
DELETE ALL?		Prompt asking if you want to erase all CID records.
DELETE CALL ID?
Prompt asking if you want to erase the CID record
showing on the display.
DELETE?		Prompt asking if you want to erase one of the 50
records stored in the phone’s memory.
DUPLICATE NUMBER
Under VIP melody feature, if the desired number/
record was selected in any one of TEN VIP melody
records before, DUPLICATE NUMBER shows in the
display.
END OF LIST		Indicates that there is no additional information in
CID memory.
ENTER NAME		Prompt telling you to enter a name in one of the 50
memory locations.
ENTER TEL NUMBR
Prompt telling you to enter a telephone number in
one of the 50 memory locations.
NEW		Indicates call or calls which have not been
reviewed.
HANDSET NAME
Prompt telling you to enter the user name for the
registered handset.
HANDSET NEEDS
REGISTRATION
Indicates you must register a nonregistered handset prior to use.
56
INCOMPLETE DATA
Caller information is interrupted during transmission
or the phone line is excessively noisy. Indicates
no CID information was received, you are not
subscribed to CID service, or CID service is not
working.
LINE IN USE		Displays on handset while the line is in use.
LONG DISTANCE
Indicates CID record is from a long distance call.
LOW BATTERY		Indicates the battery needs to be charged.
NEW VOICE MAIL
Indicates voice mail has not been retrieved from
service provider.
CALL SCREENING
Indicates you may use the handset to screen calls
before answering the call.
MSG WAITING OFF
Indicates voice mail has been retrieved from
service provider.
NEW CALL XX
XX represents the number of new CID records not
reviewed.
NO CALLS		Indicates there are no CID records in memory.
NO USER MEMORY
Indicates the memory location contains no user
memories and the user is trying to mark a specific
user record for VIP MELODY.
OUT OF RANGE
May indicate handset is too far away from the base
or that the power has been interrupted. Move closer
and check connections.
PAGING or		Someone pressed the page button on the base
PAGING FROM
or delete/intercom/conf button on the handset.
REPT		Indicates a repeat call message. Indicates a new
call from the same number was received more than
once.
SEARCHING		Indicates handset is searching for the base.
SPKR		Indicates the handset is in speakerphone mode.
57
UNKNOWN CALLER/
NAME/NUMBER
Indicates incoming call is from an area not
serviced by CID or the CID information was not sent.
Answering System Display Messages
The following messages show the status of the answering system or help you set up
and use the system.
0-59		
Indicates the total number of messages.
CL (blinking)		
The voice time/day stamp needs to be set.
- -		
Answering system is turned off.
An (blinking)		
The system is answering a call.
F (blinking)		
Answering system memory is full.
Six bars (blinking)
The system is recording a memo or an
announcement.
LA (Line Access)
External line remote answering system.
Handset Sound Signals
Signal
Meaning
A long warbling tone
(with ringer on)
Signals an incoming call
Three short beeps
(several times)
Page signal
One beep every 7 seconds
Low battery warning
58
Troubleshooting Guide
Telephone Solutions
No dial tone
• Check or repeat installation steps:
Make sure the base power cord is connected to a working electrical outlet.
Make sure the telephone line cord is connected to the base and the wall jack.
• Connect another phone to the same jack. If it doesn’t work, the problem might be
your wiring or local service.
• The handset may be out of range of the base. Move closer to the base.
• Make sure the battery is properly charged (for 16 hours).
• Make sure the battery pack (in the handset) is properly installed.
• The handset should beep when you press the TALK button, and the charge
indicator on the base should be lit when the handset rests in the cradle. If not, the
battery may need to be charged.
• Place handset in charge cradle for at least 20 seconds to reset the unit.
Handset does not ring
• Make sure the handset ringer software switch is set to on.
• The handset may be out of range of the base. Move closer to the base.
• You may have too many extension phones on your line. Try unplugging some
extensions.
• Check for a dial tone.
You experience static, noise, or fading in and out
• The handset may be out of range of the base. Move closer to base.
• Make sure base is not plugged into an electrical outlet with another household
appliance. If necessary, relocate the base.
• Charge the battery (for 16 hours).
59
Unit beeps
• Clean the charging contacts on the cordless handset and base charge cradle with
a soft cloth or an eraser.
• See solutions for “No dial tone ” on previous page.
• Replace the battery.
Memory dialing doesn’t work
• Did you program the memory location keys correctly?
• Did you follow proper dialing sequence?
Unit locks up and no communication between the base and cordless handset
• Unplug the power adaptor from the electrical outlet and the back of the base.
Remove the handset battery. Wait for 30 seconds and plug the power adaptor
back into the base and electrical outlet. Reconnect the battery and charge for 16
hours.
Caller ID Solutions
No Display
• Charge the battery (for 16 hours). Or replace the battery.
• Make sure the unit is connected to a non-switched electrical outlet. Disconnect
the power adaptor from the base and reconnect it.
Caller ID Error Message
• The unit displays this message if it detects anything other than valid Caller ID
information during the silent period after the first ring. This message indicates the
presence of noise on the line.
No Caller ID
• You must be subscribed to the standard Name/Number Caller ID service from
your local telephone company to receive CID information.
60
Battery Solutions
If you experience any of the following problems, even after recharging the battery,
you may need to replace the battery pack:
• Short talk time
• Poor sound quality
• Limited range
• Charge indicator fails to turn on
Answering System Solutions
Can’t hear messages, beep, etc.
• Adjust speaker volume.
Time/Day setting stuck at 12 a.m Mon.
• Set the time clock.
Answers on 10th ring
• Make sure answering system is turned on.
• Answering system memory may be full. Erase some messages.
Incoming messages are incomplete
• An extension phone may have been lifted as a message is received.
• Answering system memory is full. Erase some messages.
• You may have accidently pressed the play/stop button during playback and
stopped the message.
Won’t respond to remote commands
• You must use a tone-dial phone. This phone does not support pulse (rotary)
dialing.
• Make sure to enter the correct security code.
• Did unit hang up? If you take no action for a period of time,
it automatically hangs up.
61
Causes of Poor Reception
• Aluminum siding.
• Foil backing on insulation.
• Heating ducts and other metal construction that can shield radio signals.
• You ’re too close to appliances such as microwaves, stoves, computers, etc.
• Atmospheric conditions, such as strong storms.
• Base is installed in the basement or lower floor of the house.
• Base is plugged into AC outlet with other electronic devices.
• Baby monitor is using the same frequency.
• Handset battery is low.
• You’re out of range of the base.
General Product Care
To keep your unit working and looking good, follow these guidelines:
• Avoid dropping the handset, as well as other rough treatment to the phone.
• Clean the phone with a soft cloth.
• Never use strong cleaning agents, paint thinner, abrasive powder, alcohol, or other
chemical products to clean the unit. Doing so will damage the finish.
• Retain the original packaging in case you need to ship the phone at a later date.
• Periodically clean the charge contacts on the handset and base with a clean
pencil eraser.
62
Warranty Assistance
If trouble is experienced with this equipment, for warranty information, please
contact customer service at 1-800-448-0329. If the equipment is causing harm to
the telephone network, the telephone company may require that you disconnect the
equipment until the problem is resolved.
Any unauthorized repairs, changes or modifications not expressly approved by
Thomson Inc. could void the user’s authority to operate this product. For instructions
on how to obtain a replacement unit, refer to the warranty included in this guide or
call customer service at 1-800-448-0329.
Or refer inquiries to:
Thomson Inc.
Manager, Consumer Relations
P O Box 1976
Indianapolis, IN 46206
Attach your sales receipt to this booklet for future reference or jot down the date
this product was purchased or received as a gift. This information will be valuable if
service should be required during the warranty period.
Purchase Date _ ________________________________________________________
Name of Store _________________________________________________________
63
Limited Warranty
What your warranty covers:
• Defects in materials or workmanship.
For how long after your purchase:
• One year, from date of purchase.
(The warranty period for rental units begins with the first rental or 45 days from
date of shipment to the rental firm, whichever comes first.)
What we will do:
• Provide you with a new or, at our option, a refurbished unit. The exchange unit
is under warranty for the remainder of the original product’s warranty period.
How you get service:
• Properly pack your unit. Include any cables, etc., which were originally provided
with the product. We recommend using the original carton and packing
materials.
• ”Proof of purchase in the form of a bill of sale or receipted invoice which is
evidence that the product is within the warranty period, must be presented to
obtain warranty service.” For rental firms, proof of first rental is also required.
Also print your name and address and a description of the defect. Send via
standard UPS or its equivalent to:
Thomson Inc.
11721 B Alameda Ave.
Socorro, Texas 79927
• Insure your shipment for loss or damage. Thomson Inc. accepts no liability in
case of damage or loss.
• A new or refurbished unit will be shipped to you freight prepaid.
64
What your warranty does not cover:
• Customer instruction. (Your Owner’s Manual provides information regarding
operating instructions and user controls. Any additional information, should be
obtained from your dealer.)
• Installation and setup service adjustments.
• Batteries.
• Damage from misuse or neglect.
• Products which have been modified or incorporated into other products.
• Products purchased or serviced outside the USA.
• Acts of nature, such as but not limited to lightning damage.
Product Registration:
• Please complete and mail the Product Registration Card packed with your unit.
It will make it easier to contact you should it ever be necessary. The return of
the card is not required for warranty coverage.
Limitation of Warranty:
• The warranty stated above is the only warranty applicable to this
product. All other warranties, express or implied (including all
implied warranties of merchantability or fitness for a particular
purpose) are hereby disclaimed. No verbal or written information
given by Thomson Inc., its agents, or employees shall create a
guaranty or in any way increase the scope of this warranty.
• Repair or replacement as provided under this warranty is the
exclusive remedy of the consumer. Thomson Inc. shall not be liable
for incidental or consequential damages resulting from the use of
this product or arising out of any breach of any express or implied
warranty on this product. This disclaimer of warranties and limited
warranty are governed by the laws of the state of Indiana. Except
to the extent prohibited by applicable law, any implied warranty of
merchantability or fitness for a particular purpose on this product
is limited to the applicable warranty period set forth above.
65
How state law relates to this warranty:
• Some states do not allow the exclusion nor limitation of incidental or
consequential damages, or limitations on how long an implied warranty lasts
so the above limitations or exclusions may not apply to you.
• This warranty gives you specific legal rights, and you also may have other rights
that vary from state to state.
If you purchased your product outside the USA:
• This warranty does not apply. Contact your dealer for warranty information.
66
Accessory Information
DESCRIPTION					
MODEL NO.
Handset Replacement Battery			
TBD
AC Power converter				
TBD
Belt Clip					
TBD
Headset					
5-2425
Accessory Handset 				
with Charge Cradle			
TBD			
To place order, have your Visa, MasterCard, or Discover Card ready and call
toll-free 1-800-338-0376.
A shipping and handling fee will be charged upon ordering. We are required
by law to collect appropriate sales tax for each individual state, country,
and locality to which the merchandise is being sent. Items are subject to
availability.
67
Index
68
Index
69
Index
70
Index
71
Model 28821
00023733 (Rev. 0 Dom E/S)
07-42
Printed in China
Thomson Inc.
101 W. 103rd Street
Indianapolis, IN 46290-1102
© 2007 Thomson Inc.
Trademark(s) ® Registered
Marca(s) Registrada(s)
Model 28811 Series
DECT 6.0 Cordless Handset
Speakerphone User’s Guide
Need artwork
Your new GE telephone system is EXPANDABLE up to a total of 8 handsets (by purchase of
optional Model 28801 handset with charge cradle)
Equipment Approval Information
Your telephone equipment is approved for connection to the Public Switched
Telephone Network and is in compliance with parts 15 and 68, FCC Rules and
Regulations and the Technical Requirements for Telephone Terminal Equipment
published by ACTA.
1 Notification to the Local Telephone Company
On the bottom of this equipment is a label indicating, among other information, the
US number and Ringer Equivalence Number (REN) for the equipment. You must,
upon request, provide this information to your telephone company.
The REN is useful in determining the number of devices you may connect to your
telephone line and still have all of these devices ring when your telephone number
is called. In most (but not all) areas, the sum of the RENs of all devices connected
to one line should not exceed 5. To be certain of the number of devices you may
connect to your line as determined by the REN, you should contact your local
telephone company.
A plug and jack used to connect this equipment to the premises wiring and
telephone network must comply with the applicable FCC Part 68 rules and
requirements adopted by the ACTA. A compliant telephone cord and modular plug
is provided with this product. It is designed to be connected to a compatible
modular jack that is also compliant. See installation instructions for details.
Notes
• This equipment may not be used on coin service provided by the telephone
company.
• Party lines are subject to state tariffs, and therefore, you may not be able to use
your own telephone equipment if you are on a party line. Check with your local
telephone company.
• Notice must be given to the telephone company upon permanent disconnection
of your telephone from your line.
• If your home has specially wired alarm equipment connected to the telephone
line, ensure the installation of this product does not disable your alarm
equipment. If you have questions about what will disable alarm equipment,
consult your telephone company or a qualified installer.
US Number is located on the cabinet bottom.
REN Number is located on the cabinet bottom.
2 Rights of the Telephone Company
Should your equipment cause trouble on y our line which may harm the telephone
network, the telephone company shall, where practicable, notify you that
temporary discontinuance of service may be required. Where prior notice is not
practicable and the circumstances warrant such action, the telephone company
may temporarily discontinue service immediately. In case of such temporary
discontinuance, the telephone company must: (1) promptly notify you of such
temporary discontinuance; () afford you the opportunity to correct the situation;
and (2) inform you of your right to bring a complaint to the Commission pursuant to
procedures set forth in Subpart E of Part 68, FCC Rules and Regulations.
The telephone company may make changes in its communications facilities,
equipment, operations or procedures where such action is required in the
operation of its business and not inconsistent with FCC Rules and Regulations. If
these changes are expected to affect the use or performance of your telephone
equipment, the telephone company must give you adequate notice, in writing, to
allow you to maintain uninterrupted service.
Interference Information
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1)This device may not cause harmful interference; and ()
This device must accept any interference received, including interference that may
cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation.
Privacy of Communications may not be ensured when using this product.
If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna (that is, the antenna for radio or
television that is “receiving” the interference).
• Reorient or relocate and increase the separation between the
telecommunications equipment and receiving antenna.
• Connect the telecommunications equipment into an outlet on a circuit different
from that to which the receiving antenna is connected.
If these measures do not eliminate the interference, please consult your dealer or
an experienced radio/television technician for additional suggestions. Also, the
Federal Communications Commission has prepared a helpful booklet, “How To
Identify and Resolve Radio/TV Interference Problems.” This booklet is available
from the U.S. Government Printing Office, Washington, D.C. 20402. Please specify
stock number 004-000-00345-when ordering copies.
Notice: The changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to operate the equipment.
Hearing Aid Compatibility (HAC)
This telephone system meets FCC standards for Hearing Aid Compatibility.
Licensing
Licensed under US Patent 6,427,009.
FCC RF Radiation Exposure Statement
This equipment complies with FCC RF radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with a
minimum distance of 20 centimeters between the radiator and your body. This
transmitter must not be co-located or operated in conjunction with any other
antenna or transmitter.”
For body worn operation, this phone has been tested and meets the FCC RF
exposure guidelines when used with the belt clip supplied with this product. Use of
other accessories may not ensure compliance with FCC RF exposure guidelines.
Information for DECT Product
This 28811 telephone is compliant with the DECT 6.0 standard which
operates in the 1.9GHz to 1.9GHz frequency range.
Introduction
CAUTION: When using telephone equipment, there are basic safety
instructions that should always be followed. Refer to the
IMPORTANT SAFETY INSTRUCTIONS provided with this product
and save them for future reference.
IMPORTANT: Because cordless phones operate on electricity, you
should have at least one phone in your home that isn’t cordless, in
case the power in your home goes out.
Before You Begin
Parts Checklist (for model 28811)
Make sure your package includes the items shown here.
Base
Battery
handset
Battery compartment
cover
For Model 28811xx2 there will be ONE additional handset, charge cradle, belt
clip, battery pack and cover than shown above.
For Model 28811xx3 there will be TWO additional handsets, charge cradles, belt
clip, battery packs and covers than shown above.
For Model 28811xx4 there will be THREE additional handsets, charge cradles,
belt clip, battery packs and covers than shown above.
For Model 28811xx5 there will be FOUR additional handsets, charge cradles,
belt clip, battery packs and covers than shown above.
For Model 28811xx6 there will be FIVE additional handsets, charge cradles, belt
clip, battery packs and covers than shown above.
For Model 28811xx7 there will be SIX additional handsets, charge cradles, belt
clip, battery packs and covers than shown above.
For Model 28811xx8 there will be SEVEN additional handsets, charge cradles,
belt clip, battery packs and covers than shown above.
Telephone Jack Requirements
To use this phone, you need an RJ11C type modular
telephone jack, which might look like the one pictured here,
installed in your home.
If you don’t have a modular jack, call your local phone
company to find out how to get one installed.
Installation
Digital Security System
Your cordless phone uses a digital security system to protect against false
ringing, unauthorized access, and charges to your phone line.
INSTALLATION NOTE: Some cordless telephones operate at
frequencies that may cause or receive interference with nearby TVs,
microwave ovens, and VCRs. To minimize or prevent such interference,
the base of the cordless telephone should not be placed near or on top
of a TV, microwave ovens, or VCR. If such interference continues,
move the cordless telephone farther away from these appliances.
Certain other communications devices may also use the 1.9 GHz
frequency for communication, and, if not properly set, these devices
may interfere with each other and/or your new telephone. If you are
concerned with interference, please refer to the owner’s manual for
these devices on how to properly set channels to avoid interference.
Typical devices that may use the 1.9 GHz frequency for communication
include wireless audio/video senders, wireless computer networks,
multi-handset cordless telephone systems, and some long-range
cordless telephone systems.
Important Installation Guidelines
• Avoid sources of noise and heat, such as motors, fluorescent lighting,
microwave ovens, heating appliances and direct sunlight.
• Avoid areas of excessive dust, moisture and low temperature.
• Avoid other cordless telephones or personal computers.
• Never install telephone wiring during a lightning storm.
• Never install telephone jacks in wet locations unless the jack is specifically
designed for wet locations.
• Never touch non-insulated telephone wires or terminals, unless the telephone
line has been disconnected at the network interface.
• Use caution when installing or modifying telephone lines.
Handset Layout
Base Layout
Installing the Phone
Installing the Handset Battery
NOTE: You must connect the handset battery before use.
CAUTION: To reduce the risk of fire or personal injury, use only the
Thomson Inc. approved model 5-2814 Nickel-metal Hydride battery
(Ni-MH), which is compatible with this unit.
1. Locate battery and battery door which are packaged together inside a plastic
bag and are separate from the handset.
2. Locate the battery compartment on the back of the handset.
3. Plug the battery pack cord into the jack inside the compartment.
NOTE: To ensure proper battery installation, the connector is keyed
and can be inserted only one way.
4. Insert the battery pack.
5. Close the battery
compartment by
pushing the door up until it snaps into place.
Base Station
1. Choose an area near an electrical outlet and a telephone wall jack (RJ11C),
and place your cordless telephone on a level surface, such as a desktop or
tabletop, or you may mount it on the wall.
2. Plug one end of the telephone line cord into the TEL LINE jack on the back of
the base and the other end into a modular jack.
3. Plug the AC power converter into the electrical outlet and the DC connector
into the jack on the back of the base.
4. Place the handset in the base cradle. The charge/in use/voicemail indicator
turns on, verifying the battery is charging.
5. Allow the phone to charge for 16 hours prior to first use. If you don’t properly
charge the phone, battery performance is compromised.
CAUTION: To reduce risk of personal injury, fire, or damage use
only the 5-2812 power adaptor listed in the user’s guide. This
power adaptor is intended to be correctly orientated in a vertical
or floor mount position.
Programming the Telephone
Standby Screen
The handset displays the handset number and user name.
Programming Functions
The system uses a menu structure to give you access to all of the built-in features. You may program the
following items in main menu: Phone Book, Room Monitor, Set Alarm Clock and Handset Setup.
Room Monitor (applicable only with additional handsets)
1. Make sure your phone is OFF (not in TALK mode).
2. Press the mute/menu OK button to go to the main menu.
3. Press caller ID-volume (6 or 5) button to scroll to ROOM MONITOR.
4. Press mute/menu OK button to enter ROOM MONITOR menu, ROOM MONITOR EXTENSION? shows in the
display.
5. Use the touch tone pad to enter the handset number to be monitored.
NOTE: When this phone system is expanded (up to 8 handsets by purchase of optional Model
28801 handset with recharge cradle), handsets are named HANDSET 1, HANDSET 2, HANDSET 3
and so on respectively.
6. The receiving handset will turn on the microphone and the originating handset will turn on the speakerphone to
monitor sound from the receiving handset.
NOTE: For room monitoring mode to work, the originating handset must NOT be on the cradle.
NOTE: While in room monitoring mode, the handsets will emit an alert tone approximately every 5
seconds if there is an incoming call. You may press the SPEAKER button to quit room monitor and
answer the call.
NOTE: While in room monitoring mode, the originating handset can be switched to monitor by
handset earpiece by pressing the TALK button once. Switch back to speakerphone by pressing the
SPEAKER button once.
NOTE: Press the END/cancel button on the handset to exit room monitor mode.
Set Alarm Clock
1. Make sure your phone is OFF (not in TALK mode).
2. Press the mute/menu OK button to go to the main menu.
3. Press caller ID-volume (6 or 5) button to scroll to ALARM.
4. Press mute/menu OK button to enter the submenu, ALARM 1ON 2OFF shows on the display.
5. Use the touch-tone pad to enter the selection, or use the caller ID-volume (6 or 5) button to scroll to 1ON or
2OFF.
6. If you select ON, press the mute/menu OK button to confirm and advance Set Alarm Time sub-menu.
7. Use the number keys to enter the time, then use the caller ID-volume (6 or 5) to select AM or PM.
8. Press the mute/menu OK button to confirm and advance Set Cycle Time sub-menu.
9. Use the caller ID-volume (6 or 5) button to select Once or Daily. The default setting is Once.
10. Press the mute/menu OK button to save your selection. You will hear a confirmation tone.
NOTE: If you select Daily, the system will follow the current time setting to turn on the alarm.
Handset Setup
1. Make sure your phone is OFF (not in TALK mode).
2. Press the mute/menu OK button to go to the main menu.
3. Press caller ID-volume (6 or 5) button to scroll to HANDSET SETUP.
4. Press mute/menu OK button to confirm and you may program the following items: Language, Handset Name,
Set Day/Time, Equalizer, Ringer Tone, Ringer Volume, VIP Melody, Key Tone, Area Code, Tone/Pulse,
Registration, Deregistration and Default Setting.
NOTE: During programming, you may press the END/cancel button at any time to exit the sub-menu
and return to the menu.
Language
From the Handset Setup Menu:
1. Press the caller ID-volume (6 or 5) button to scroll to the SET LANGUAGE sub-menu.
2. Press mute/menu OK button to enter the menu. SET LANGUAGE 1ENG 2FRA 3ESP shows in the display.
3. Use the touch tone pad on the handset to select 1ENG, 2FRA, 3ESP, or use the caller ID-volume (6 or 5)
button to scroll to the desired language. English is the default setting.
4. Press the mute/menu OK button to save your selection. You will hear a confirmation tone and the selected
language shows in the display.
Handset Name
From the Handset Setup Menu:
1. Press the caller ID-volume (6 or 5) button to scroll to the HANDSET NAME sub-menu.
2. Press mute/menu OK button to enter the menu. HANDSET NAME shows in the display.
3. Use the touch-tone pad to enter a name (up to 15 characters). More than one letter is stored in each of the
number keys. For example, to enter Bill Smith, press the 2 key twice for the letter B. Press the 4 key 3 times for
the letter I. Press the 5 key 3 times for the letter L. Press the 5 key 3 times for the second letter L, and press
the 1 key to insert a space between the first and last name. Press the 7 key 4 times for the letter S; press the 6
key once for the letter M; press the 4 key 3 times for the letter I; press the 8 key for the letter T; press the 4 key
twice for the letter H.
NOTE: If you make a mistake, use the delete /intercom/conf button to backspace and delete one
character at a time.
4. Press the mute/menu OK button to save your name. You will hear a confirmation tone and the handset name
shows in the display.
Set Day/Time
From the Handset Setup Menu:
1. Press the caller ID-volume (6 or 5) button to scroll to the SET DAY/TIME sub-menu.
2. Press mute/menu OK button to enter the menu. SET DAY MONDAY shows in the display. MONDAY is default
setting.
3. Press the caller ID-volume (6 or 5) button to select from MONDAY to SUNDAY.
4. Press mute/menu OK button to confirm your selection and advance SET TIME sub-menu.
5. Use the number keys to enter the current hour and minute, then use the caller ID-volume (6 or 5) to select
AM or PM.
6. Press the mute/menu OK button to save your selection. You will hear a confirmation tone and the current time
shows in the display.
Equalizer
This feature lets you to adjust the audio quality.
From the Handset Setup Menu:
1. Press the caller ID-volume (6 or 5) button to scroll to Equalizer.
2. Press the mute/menu OK button to enter the menu.
3. Use the caller ID-volume (6 or 5) button to scroll to desired selection. The default is Natural.
4. Press the mute/menu OK button to save your selection. You will hear a confirmation tone.
Ringer Tone
You may choose from ten different ringer tones and ten different melodies.
From the Handset Setup Menu:
1. Press the caller ID-volume (6 or 5) button to scroll to the RINGER TONE sub-menu.
2. Press mute/menu OK button to enter the menu. SET RINGER TONE 01 shows in the display. 01 is default
setting.
3. Use the caller ID-volume (6 or 5) button to scroll to the desired setting (1 through 0). You will hear a sample
of the ringer tone/melody you select.
4. Press the mute/menu OK button to save your selection. You will hear a confirmation tone and the selected
ringer tone shows in the display.
NOTE: You must have the Ringer Volume set to ON for ring tone to signal an incoming call.
Ringer Volume
From the Handset Setup Menu:
1. Press the caller ID-volume (6 or 5) button to scroll to the RINGER VOLUME sub-menu.
2. Press mute/menu OK button to enter the menu. SET RINGER LEVEL 5 shows in the display.
3. Use the caller ID-volume (6 or 5) button to scroll to your selection. LEVEL 5 is the default setting.
4. Press the mute/menu OK button to save your selection. You will hear a confirmation tone and the new volume
setting shows in the display.
NOTE: If you turn the ringer OFF, the ringer off icon shows in the display.
VIP Melody
This features allows you to assign a specific melody to someone you want to get your attention when the person
calls. When a VIP melody is assigned and that person calls, the unit rings the normal ring for the first ring and
then follows with VIP melody ring. You may choose from ten different polyphonic melodies and may store up to 10
VIP records.
NOTE: This feature ONLY works when the following conditions are met.
1. You have subscribed to Caller ID.
2. You have your Caller ID record previously transferred to the memory. (Refer to Storing CID
Records in Internal Memory). NO USER MEMORY will show in the display to remind the user to do
CID record transfer first.
Storing VIP Melody
From the Handset Setup Menu:
1. Press the caller ID-volume (6 or 5) button to scroll to VIP MELODY sub-menu.
2 Press mute/menu OK button to select VIP melody feature and then display VIP 1 record.
- If VIP1 does NOT contain any specific number/records, it will display EMPTY.
3. Press caller ID-volume (6 or 5) but ton to select the specific VIP melody memory location (10 VIP locations)
that does not contain any record.
4. Press mute/menu OK button to display SELECT MEMORY .
NOTE: If the memory location does not contain any CID memory records and you are trying to mark a
specific record as VIP MELODY, then SELECT MEMORY will not be displayed. Instead, NO USER
MEMORY will display in prompt to alert the user.
5. Press caller ID-volume (6 or 5) button to view the records from memory to be selected as VIP.
6. Press mute/menu OK button to confirm and then display VIP MELODY 01 to wait for the melody tone selection.
7. Press caller ID-volume (6 or 5) button to select from melody 01 to melody 10 (a testing tone is generated
while making melody selection)
8. Press mute/menu OK button to confirm.
NOTE: If the desired number/record was previously stored in any one of the ten VIP melody records,
DUPLICATE NUMBER shows in the display.
Changing a Stored VIP Melody Record
Use the Storing VIP Melody procedure to change the number of a selected record and replace the old phone
number with new phone number.
When REPLACE VIP# ? shows in the display, you must press mute/menu OK button on the handset to confirm
replacement.
Reviewing and Deleting Stored VIP Melody Record
From the Handset Setup Menu:
1. Press the mute/menu OK button to enter to VIP MELODY menu.
2. Use the caller ID-volume (6 or 5) button to scroll to the desired VIP Melody Record.
3. If you want to delete the information, press the delete/intercom/conf button on the handset while the entry
displays. The display show DELETE VIP# ?.
4. Press delete/intercom/conf again to confirm. You will hear a confirmation tone and VIP# DELETED shows in
the display.
Key Tone
From the Handset Setup Menu:
1. Press the caller ID-volume (6 or 5) button to scroll to the KEY TONE sub-menu.
2. Press mute/menu OK button to enter the menu. SET KEY TONE 1ON 2 OFF shows in the display.
3. Use the touch tone pad on the handset to select 1 or 2, or use the caller ID-volume (6 or 5 ) button to scroll to
your selection. 1ON is the default setting.
4. Press the mute/menu OK button to confirm and the key tone setting shows in the display.
Area Code
From the Handset Setup Menu:
1. Press the caller ID-volume (6 or 5) button to scroll to the AREA CODE sub-menu.
2. Press mute/menu OK button to enter the menu. SET AREA CODE - - - shows in the display.
3. Use the touch-tone pad to enter your -digit area code.
4. Press the mute/menu OK button to confirm. You will hear a confirmation tone and the new area code shows in
the display.
NOTE: To restore the default setting to - - -, press and release delete/intercom/conf when SET AREA
CODE shows in the display.
Tone/Pulse
From the Handset Setup Menu:
1. Press the caller ID-volume (5 or 6) button to scroll to the TONE PULSE sub-menu.
2. Press mute/menu OK button to enter the menu. TONE/PULSE 41TONE 2PULSE shows in the display. The
default setting is “1 TONE ”.
3. Use the touch-tone pad or caller ID-volume (5 or 6) to enter 1 TONE or 2 PULSE.
4. Press the mute/menu OK button to confirm. You will hear a confirmation tone and your selection shows in the
display.
Registration
Your packaged handset(s) are pre-registered and ready to use. It is not recommended that a handset be
registered again unless absolutely necessary.
From the Handset Setup Menu:
1. Press the caller ID-volume (6 or 5) button to scroll to the REGISTRATION sub-menu.
2. Press the mute/menu OK button to enter the menu. REGISTRATION 1YES42NO - - - shows in the display
The default setting is 2NO.
3. Use the touch-tone pad to select 1 for YES or for NO. Or use the caller ID-volume (6 or 5) button to scroll to
1YES or 2NO.
4. If you select 1YES, press the mute/menu OK button. HOLD BASE PAGE FOR 5 SECONDS, THEN PRESS
HANDSET PROGRAM shows in the display. (Your handset should be held near the base during registration
process.)
5. Press and hold the page button on the base unit, the charge/in use voicemail indicator flashes. Press the
handset mute/menu OK button. REGISTERING shows in the display. HANDSET X REGISTERED shows in
the handset display, where X is the handset number. You may now rename your handset. (Refer to Step & of
Handset Name Section)
NOTE: IF you are re-registering the handset through the handset menu; to rename your handset
you must go to the Handset Name Section and start from the beginning step.
De-Registration
De-registration cancels registration. During the de-registration process, keep the handset near the base.
From the Handset Setup Menu:
1. Press the caller ID-volume (6 or 5) button to scroll to the DEREGISTRATION sub-menu.
2. Press the mute/menu OK button to enter the menu. DEREGISTRATION 1YES42NO - - - shows in the display
The default setting is "2NO".
3. Use the touch-tone pad to select 1 for YES or for NO. Or use the caller ID-volume (6 or 5) button to scroll to
1YES or 2NO.
WARNING: It is not recommended that a handset be de-registered unless absolutely necessary
because once a handset is de-registered, that handset’s telephone features cannot be used until
the handset is re-registered.
4. Select NO, if you do not want to de-register.
5. If you select 1YES, press the mute/menu OK button and MOVE NEAR TO BASE displays for seconds, then
CONFIRM? 1YES 2NO appears in the display.
6. Press the touch-tone pad to select 1YES or 2NO, or use the caller ID-volume (6 or 5) button to scroll to
1YES or 2NO.
7. If you select YES, press the mute/menu OK button to confirm. DE-REGISTER... shows in the display. You will
hear a confirmation tone. Then HANDSET X DEREGISTERED shows in the display to confirm the handset is
deregistered.
NOTE: When you complete the de -registration process, HANDSET NEEDS REGISTRATION shows in
the display. To use the handset, you MUST re-register the handset using the Registration process.
Global De-registration
If one or more handsets become lost, you should de-register all handsets to ensure proper system operation.
WARNING: It is not recommended that a handset be de -registered unless absolutely necessary
because once a handset is de-registered, that handset’s telephone features cannot be used until
the handset is re-registered.
1. Disconnect power from the base by pulling the plug out of the back of the unit.
2. Press and hold the page button and while holding the page button reconnect the power.
3. Continue to hold the page button until the charge/in use voicemail light flashes rapidly.
4. Release the page button.
5. Press and release the page button on the base once. All handsets are de-registered and HANDSET NEEDS
REGISTRATION shows in the display.
Default Setting
As you become familiar with this system, you may prefer to use the system’s original settings. Follow the steps
below to return to the factory default settings.
From the Handset Setup Menu:
1. Press the caller ID-volume (6 or 5) button to scroll to the DEFAULT SETTING sub-menu.
2. Press the mute/menu OK button to enter the menu. DEFAULT SETTING 1YES 2NO shows in the display. The
default setting is 2NO.
3. Use the touch-tone pad to select 1YES or 2NO, or use the caller ID-volume (6 or 5) button to move the
cursor to 1YES or 2NO.
NOTE: If you choose YES all the settings in the programmable menu are returned to factory default
setting.
4. Press the mute/menu OK button to save your selection. You will hear a confirmation tone.
Telephone Operation
Visual Indicators
Base
The charge/in use voicemail indicator on the base will flash to alert you to an incoming call, during paging, or if
you have a message waiting from your service provider. The indicator will remain lit when a handset is in the base
charging or when the line is in use.
Handset
The TALK and SPEAKER indicator buttons flash when you receive a call and remain lit during a call.
The keypad and CID will also light when a call is received.
VMWI / Visual Ringer Indicator on Handset
IMPORTANT: In order to use this unit’s Voice Mail Waiting Indicator (VMWI) feature, you must
subscribe to this service from your phone company.
The VMWI indicator on the top of the handset flashes when you receive a new message from your service
provider. Also, it serves as a Visual Ringer function. It will flash when there is an incoming call.
Speakerphone Operation
NOTE: If you are using the speakerphone, remain close to handset so the party you are speaking to
can hear you.
If you are using the handset and want to switch to the speakerphone, press the SPEAKER button, press
END/cancel to end conversation.
If you are using the speakerphone and want to switch to the handset, press the TALK button, press END/cancel
again to end conversation.
Making a Call
1. Press the TALK or SPEAKER button. Dial the desired number.
- OR Dial the number first, then press the TALK or SPEAKER button.
- OR Press the caller ID-volume (6 or 5) button to select the desired record, then press the TALK or SPEAKER
button.
2. When finished, press the END/cancel button to hang up.
NOTE: You may enter up to 32 pre -dial digits.
NOTE: If you want to delete the pre-dial number you entered, press the delete/intercom/conf button
until all of the digits are erased.
Answering Calls
1. When the phone rings, press the SPEAKER button on the handset.
- OR Pick up the handset and press the TALK button.
2. When finished, press END/cancel to hang up.
NOTE: Adjust the handset volume by pressing the caller ID-volume (6 or 5) button during a call.
Call Timer
After you press the TALK or SPEAKER button on the handset, the built-in call timer shows on the display and
counts the length of time of the call in minutes and seconds.
Auto Standby
If you place the handset in the cradle while the handset is off the hook (during a call), the call is automatically
disconnected.
Ringer Volume (Shortcut)
There are two ways to set the ringer volume. One is the traditional way as described in the Programming
Functions; Handset Setup; Ringer Volume menus. The other one is this short cut to ringer menu.
1. Make sure the phone is OFF (not in TALK mode).
2. Press the #pause button to display SET RINGER LEVEL 5.
3. Use the caller ID-volume (6 or 5) button to scroll to your selection. LEVEL 5 is the default setting.
4. Press #pause button again to save and display the new selection for a few seconds.
Flash/Call Waiting
If you subscribe to the combined Call Waiting Caller ID service from your local telephone company, you will
receive Caller ID information (if available) on Call Waiting calls. During a phone call, you will hear a beep to
indicate another call is waiting on the line and Caller ID information for the waiting call shows on the handset
display.
• To connect to the waiting call, press the TALK or SPEAKER button on the handset, and your original call is put
on hold.
• To switch between the two calls, press the TALK or SPEAKER button.
Last Number Redial
You may redial a number up to digits long. To quickly redial the last number you dialed:
1. Press the TALK or SPEAKER button.
2. Press the redial/format button.
-OR3. Press the redial/format button first, then use the caller ID-volume (6 or 5) button to select the desired redial
number.
- Press the caller ID-volume (5) to review the oldest call and scroll toward the most recent calls (higher
numbers).
- Press the caller ID-volume (6) to review the newest call and scroll to older calls (lower numbers).
NOTE: You may choose from three last dialed numbers.
4. Press the TALK or SPEAKER button. The number dials automatically.
If you get a busy signal and want to keep dialing the number, press the redial/format button to quickly redial the
number.
Exit
Press the END/cancel button to exit a menu function and return to the standby screen.
Page
The page feature helps you locate a misplaced handset. To send and receive pages, all handsets must be
registered. If your handset is not registered, follow the instructions in the Registration section of this manual.
Handset to Handset Paging (applicable only with additional handsets)
1. Make sure the phone is OFF (not in TALK mode).
2. Press and release the delete/intercom/conf button on a handset. PAGING EXTENSION? shows in the display.
3. Use the touch-tone pad to enter the handset number you want to page.
4. To cancel the page, press the END/cancel, delete/intercom/conf, or TALK button on the originating handset, or
press the END/cancel button on the receiving handset.
Paging All Handsets from a Handset (applicable only with additional handsets)
1. Make sure the originating phone is OFF (not in TALK mode).
2. Press and release the delete/intercom/conf button on a handset. PAGING EXTENSION? shows in the display.
3. Use the touch-tone pad to enter the handset number you want to page. (1= to page Handset 1, 2=to page
handset 2, etc., and * tone=to page all handsets)
4. To cancel the page, press the END/cancel, delete/intercom/conf, or TALK button on the originating handset, or
press the END/cancel button on the receiving handset.
Paging from the Base/Group Page
Use the base-only to page all registered handsets at the same time.
1. Press the page button on the base. All handsets beep for two minutes, and PAGING FROM BASE shows on
each handset’s display.
2. To cancel the page, press the page button on the base, or press the TALK button or the END/cancel button on
each handset.
Mute
To have a private, off-line conversation, use the MUTE feature. The party on the telephone line cannot
hear you, but you can hear them.
1. Press the mute/menu OK button. The handset display shows MUTE ON.
2. Press the mute/menu OK button to cancel and return to your phone conversation.
Receiver Volume Control
When the handset is ON (in TALK mode) you may adjust the receiver volume by pressing the caller ID-volume
(6 or 5) button. There are five volume levels to choose from. When the maximum or minimum volume level is
reached, the phone beeps twice. VOL 1 is minimum and VOL 5 is maximum.
Do Not Disturb (D-N-D)
This feature allows you to turn off all the handset ringer(s) at once, by pressing one button at the base unit, even
though the ringer volume of handset(s) has been preset.
1. In the standby mode, press the DO NOT DISTURB button on the base.
2. The DND indicator will light and DO NOT DISTURB shows in each handset display.
3. To cancel, press the DO NOT DISTURB button again.
NOTE: You can press the DO NOT DISTURB button and activate the function immediately, even
when there is incoming call ringing in, or during call screening after the call is taken by the
answerer.
Intercom Operation (applicable only with additional handsets)
The intercom feature allows you to have a conversation with another registered handset without tying up the
telephone line, allowing you to still receive incoming calls.
Making an Intercom Call
1. Make sure the handset is OFF (not in TALK mode).
2. Press the delete/intercom/conf button on the handset.
3. Use the touch-tone pad to select the handset you want to page.
NOTE: To cancel page, press the delete/intercom/conf button again or the END/cancel button on the
sending handset.
4. Wait for the person at the receiving handset to press the delete/intercom/conf button.
NOTE: If the receiving handset does not answer within two minutes, the intercom call is
automatically canceled. The originating handset displays NO ANSWER.
5. When finished, press the END/cancel button or delete/intercom/conf button on either handset to deactivate the
intercom.
NOTE: The system is expandable up to 8 handsets (by purchase of optional Model 28801 handset
with recharge cradle). When 4 handsets are registered, the system can handle 2 separate intercom
operations at once, for example, 1st handset intercoms with 2nd handset while 3rd handset
intercoms with 4th handset.
Receiving an Intercom Call
While you receive an intercom call, your handset beeps. To answer the call, press the delete/intercom/conf button
or TALK button.
Advanced Intercom Features
Receiving an Incoming call during an Intercom Call
If you receive a telephone call during an intercom call, the intercom call is immediately terminated and both
handsets ring. Either handset user may press the TALK or SPEAKER button to answer the call.
Using Intercom with External Telephone Calls
During a telephone call, you may use the intercom/paging function to page another handset and have an off line,
private (two-way) intercom conversation. You may also have a three-way conversation between the external
caller and the handsets, or you may transfer the external telephone call to another handset.
NOTE: Before you intercom/page another handset, you must decide whether you want to create a
two-way or a three-way conversation.
Two-Way Calling
1. During an external call, press the delete/intercom/conf button, and use the touch-tone pad to enter the handset
number you want to call.
NOTE: The receiving handset presses the delete/intercom/conf button to answer the intercom call.
Both intercom users may speak privately. The external caller will not hear the intercom conversation.
2. When finished, press the END/cancel button or delete/intercom/conf button to end the intercom call, return to
the talk mode, and resume your original telephone conversation.
Three-Way Calling
1. During an external call, press the delete/intercom/conf button. LINE ON HOLD EXTENSION? shows in the
display.
2. Use the touch-tone pad to select Handset #. You will hear a paging tone and PAGING shows in the originating
handset’s display.
NOTE: PAGING FROM... shows in the display on the receiving handset, and the receiving handset
presses the delete/intercom/conf or TALK button to answer the intercom.
3. When the receiving handset connects, press the delete/intercom/conf button on the originating handset to
conference with the receiving handset and the external caller. CONFERENCE shows in the display on the
originating and receiving handsets.
NOTE: A handset can enter conference mode directly by pressing TALK or SPEAKER on the
second handset during a call.
Transferring External Calls to Other Handsets
During an external call, you may transfer the external call to another handset.
1. Press the delete/intercom/conf button on the originating handset to put an external call on hold, and then page
the receiving handset.
2. Use the touch-tone pad on the handset to select Handset #. You will hear a paging tone. PAGING shows on
the originating handset’s display, and PAGING FROM... shows on the receiving handset’s display.
3. When the receiving handset connects, press the TALK or SPEAKER button on the originating handset to
transfer the call.
-OR4. Press the TALK or SPEAKER button on the originating handset to transfer the call. If the receiving handset
does not answer within30 seconds, the originating handset rings back and displays CALLBACK. If the
originating handset does not answer within 30 seconds, the call is automatically dropped.
Caller ID (CID)
IMPORTANT: In order to use this unit’s Caller ID features, you must subscribe to either the standard
Name/Number Caller ID Service or Call Waiting Caller ID Service. To know who is calling while you
are on the phone, you must subscribe to Call Waiting Caller ID Service.
This unit receives and displays information transmitted by your local phone company. This information can
include the phone number, date, and time; or the name, phone number, date, and time.
Call Waiting Caller ID
Provided you subscribe to Call Waiting Caller ID service from your phone company; if you receive an incoming
call and you are using the GE multi handset system, a beep indicates the presence of a Call Waiting call on the
line. The Call Waiting Caller ID information will be displayed and stored in the history of all handsets in the
system.
• When you hear the call waiting beep in the handset receiver, press the TALK or SPEAKER button to put the
current call on hold and answer the incoming call. Press TALK or SPEAKER again to return to the original call.
Receiving CID Records
When you receive a call, the Caller ID information is transmitted between the first and second ring. The Caller ID
information appears on the display while the phone rings, giving you a chance to monitor the information and
decide whether or not to answer the call.
Storing CID Records (In CID Memory)
If you are not at home or cannot answer, your telephone’s Caller ID memory stores the data for the 40 most
recent calls you received so you can see who called while you were unavailable. When the 1st call is received,
the oldest Caller ID record (1st call) is automatically deleted.
You may review the stored information at any time. Calls received since your last review show as NEW in the
display. Calls that have not been previously reviewed but were received from the same number more than once
show as REPT in the display.
Reviewing CID Records
As calls are received and stored, the display is updated to let you know how many calls have been received. To
scroll CID records:
1. Make sure the phone is OFF (not in TALK mode).
2. Press the caller ID-volume (6) button to review the newest CID record.
3. Press the caller ID-volume (5) button to review the oldest CID record first.
Dialing a CID Number
1. Make sure the phone is OFF (not in TALK mode).
2. Use the caller ID-volume (6or 5) button to display the desired record.
3. Press the TALK or SPEAKER button. The number dials automatically.
NOTE: Depending on (a) how the incoming caller’s phone number is formatted when it is received,
and (b) whether or not you previously pre-programmed your local area code into the set up menu,
you may need to adjust the format of the incoming caller’s stored phone number before making the
call, press the redial/format button to adjust the number, and try again.
Available formats include:
Storing CID Records in Internal Memory
You may also store CID information in the phone’s internal memory.
NOTE: It is important that you format CID records correctly BEFORE storing in internal memory as
you cannot reformat CID records stored in memory.
1. Make sure the phone is OFF (not in TALK mode).
2. Use the caller ID-volume (6 or 5) button to scroll to the desired CID record.
3. Press the mute/menu OK button to store the number.
NOTE: Press the END/cancel button once to keep the previous setting (making no changes) and
return to the menu.
NOTE: If the selected CID record contains any information that is non-numeric, the unit will not allow
this record to transfer to the internal user memory. The handset will display UNABLE TO STORE.
Deleting a CID Record
1. Make sure the phone is OFF (not in TALK mode).
2. Use the caller ID-volume (6 or 5) button to display the CID record you want to delete.
3. Press the delete/intercom/conf button. The display shows DELETE CALL ID?
4. Press the delete/intercom/conf button to erase the record showing in the display. The display shows
DELETED.
NOTE: Press the END/cancel button to return to the standby mode without deleting any CID
records.
Deleting All CID Records
1. Make sure the phone is OFF (not in TALK mode).
2. Use the caller ID-volume (6 or 5) button to display any Caller ID record.
3. Press and hold the delete/intercom/conf button until DELETE ALL? shows in the display.
4. Press delete/intercom/conf button to erase all of the current CID records. The display shows DELETED
followed by NO CALLS.
NOTE: Press the END/cancel button to return to the standby mode without deleting any CID
records.
Phone Book
Each handset can store up to fifty records in phone book for quick dialing; each record can contain a maximum of
20-digit numbers and 15-character names.
Review Records
1. Make sure the phone is OFF (not in TALK mode).
2. Press the mute/menu OK button to go to main menu.
3. Use the Caller ID-volume (5 or 6) button to scroll to PHONE BOOK.
4. Press the mute/menu OK button to access the Phone book sub-menu.
5. Use the caller ID-volume (5 or 6) button to scroll to VIEW RECORDS.
6. Press the mute/menu OK button to confirm, all records are shown in alphabetical order.
7. Press the caller ID-volume (5 or 6) button or key in alphabet to view the records.
8. Press the mute/menu OK button to confirm and the detailed information will be shown in the display.
Add Records
From Phone book sub-menu,
1. Use the caller ID-volume (6 or 5) button to scroll to ADD RECORDS.
2. Press the mute/menu OK button to confirm. ENTER NAME shows on the display.
3. Use the touch-tone pad to enter a name (up to 15 characters). More than one letter is stored in each of the
number keys. For example, to enter Bill Smith, press the 2 key twice for the letter B. Press the 4 key 3 times for
the letter I. Press the 5 key 3 times for the letter L. Press the 5 key 3 times for the second letter L, and press
the 1 key to insert a space between the first and last name. Press the 7 key 4 times for the letter S; press the 6
key once for the letter M; press the 4 key 3 times for the letter I; press the 8 key for the letter T; press the 4 key
twice for the letter H.
NOTE: If you make a mistake press the delete/int/conf button to backspace and erase the wrong
character(s) or number(s).
4. Press the mute/menu OK button again to save your selection. The display shows ADD TEL NUMBER.
5. Use the touch-tone pad to enter the telephone number (up to 20 digits, including pauses), and press the
mute/menu button to confirm and advance SET MELODY sub-menu.
6. Use the caller ID-volume (6 or 5) button to select from melody 01 to melody 10 (a testing tone is generated
while making melody selection).
7. Press mute/menu OK button to confirm, the records are stored alphabetically in the phone book.
Inserting a Pause in the Dialing Sequence (of a Stored Number)
Press the #pause/ringer button on the handset’s touch-tone pad to insert a delay in dialing sequence when a
pause is needed to wait for a dial tone (for example, after you dial 9 for an outside line, or to wait for a computer
access tone.) Each pause counts as one digit in the dialing sequence.
Edit Records
From Phone book sub-menu,
1. Use the caller ID-volume (6 or 5) button to scroll to EDIT RECORDS.
2. Press the mute/menu OK button to confirm, display will show the records.
3. Use the caller ID-volume (6 or 5) button or key in alphabet to move to desired record, press mute/menu OK
button to confirm, ENTER NAME shows on the display.
4. Repeat Steps 3 through 7 in “Add Records” section.
Delete Records
From Phone book sub-menu,
1. Use the caller ID-volume (6 or 5) button to scroll to DELETE RECORDS.
2. Press the mute/menu OK button to confirm, display will show the records.
3. Use the caller ID-volume (6 or 5) button or key in alphabet to move to desired record, press the
delete/int/conf button, DELETE? shows on the display.
4. Press the delete/int/conf button again to confirm.
NOTE: If you don’t want to change or delete a record, simply press the END button, or wait for one
minute to exit automatically.
Dialing a Number from Internal Memory
1. Make sure the phone is OFF (not in TALK mode).
2. Press the mute/menu OK button to access the phone book sub-menu.
3. Use the caller ID-volume (6 or 5) button to scroll to VIEW RECORDS .
4. Press the mute/menu OK button to confirm.
5. Use the caller ID-volume (6 or 5) button or key in alphabet to move to the desired number.
6. Press the TALK /SPEAKER buttons, the number dials automatically.
Belt Clip and Optional Headset
Connecting the Belt Clip
1. To attach the belt clip, insert the sides of the belt clip into the slots on each side of the handset.
2. Snap the ends of the belt clip into place.
Connecting an Optional Headset to the Handset
Each handset can be used with an optional headset hands free operation.
1. Connect the headset to the headset jack on the side of the handset. The handset receiver and microphone are
disabled when the headset is connected.
2. Adjust the headset to rest comfortably on top of your head and over your ear. Move the microphone to
approximately two to three inches from your mouth.
3. Press the TALK button to answer a call or make calls using the headset.
4. To return to normal operation, unplug the headset from the jack.
Changing the Battery
CAUTION: To reduce the risk of fire or personal injury, use only the Thomson Inc. approved
Model 5-2814 Nickel-metal Hydride battery (Ni -MH), which is compatible with this unit.
1. Make sure the telephone is OFF (not in TALK mode) before you replace the battery.
2. Remove the battery compartment door.
3. Disconnect the battery plug from the jack inside the battery compartment and remove the battery pack from the
handset.
4. Insert the new battery pack and connect the cord to the jack inside the battery compartment.
5. Put the battery compartment door back on.
6. Place handset in the base or handset charge cradle to charge. Allow the handset battery to properly charge
(for 16 hours) prior to first use or when you install a new battery pack. If you do not properly charge
the phone, battery performance will be compromised.
Battery Safety Precautions
•
Do not burn, disassemble, mutilate, or puncture. Like other batteries of this type, toxic materials could be
released which can cause injury.
• To reduce the risk of fire or personal injury, use only the Nickel-metal Hydride battery listed in the User’s
Guide.
• Keep batteries out of the reach of children.
• Remove batteries if storing over 30 days.
NOTE: The RBRC seal on the battery used in your Thomson Inc. product indicates that we are participating in a
program to collect and recycle the rechargeable battery (or batteries). For more information go to the RBRC web site
at www.rbrc.org or call 1-800-8-BATTERY or contact a local recycling center.
Display Messages
The following messages show the status of the phone, provides Caller ID information, or helps you set up and use
your phone.
BLOCKED NUMBER
Indicates the person is calling from a number which is blocked from transmission.
CHARGING...
Indicates the handset needs to charge for a period of time before it can resume
normal function.
DELETE ALL?
Prompt asking if you want to erase all CID records.
DELETE CALL ID?
Prompt asking if you want to erase the CID record showing on the display.
DELETE?
Prompt asking if you want to erase one of the 50 records stored in the phone’s
memory.
END OF LIST
Indicates that there is no additional information in CID memory.
ENTER NAME
Prompt telling you to enter a name in one of the 50 memory locations.
ENTER TEL NUMBR
Prompt telling you to enter a telephone number in one of the 50 memory locations.
HANDSET NAME
HANDSET NEEDS
Prompt telling you to enter the user name for the registered handset.
Indicates you must register a non- registered handset prior to use.
REGISTRATION
INCOMPLETE DATA
Caller information is interrupted during transmission or the phone line is excessively
noisy. Indicates no CID information was received, you are not subscribed to CID
service, or CID service is not working.
LINE IN USE
Displays on handset while the line is in use.
LONG DISTANCE
Indicates CID record is from a long distance call.
LOW BATTERY
Indicates the battery needs to be charged.
NEW VOICE MAIL
Indicates voice mail has not been retrieved from service provider.
MSG WAITING OFF
Indicates voice mail has been retrieved from service provider.
NEW CALL XX
XX represents the number of new CID records not reviewed.
NO CALLS
Indicates there are no CID records in memory.
OUT OF RANGE
May indicate handset is too far away from the base or that the power has been
interrupted. Move closer and check connections.
PAGING or
PAGING FROM
REPT
Someone pressed the find button on the base or delete/int/conf button on the
handset
Indicates a repeat call message. Indicates a new call from the same number was
received more than once.
SEARCHING
Indicates handset is searching for the base.
SPKR
Indicates the handset is in speakerphone mode.
UNKNOWN CALLER/
NAME/NUMBER
Indicates incoming call is from an area not
serviced by CID or the CID information was not sent.
Handset Sound Signals
Signal
A long warning tone
(with ringer on)
Meaning
Signals an incoming call
Three short beeps
(several times)
Page signal
One beep every 7 seconds
Low battery warning
Troubleshooting Guide
Telephone Solutions
No dial tone
• Check or repeat installation steps:
Make sure the base power cord is connected to a working electrical outlet.
Make sure the telephone line cord is connected to the base and the wall jack.
• Connect another phone to the same jack. If it doesn’t work, the problem might be your wiring or local service.
• The handset may be out of range of the base. Move closer to the base.
• Make sure the battery is properly charged (for 16 hours).
• Make sure the battery pack (in the handset) is properly installed.
• The handset should beep when you press the TALK or SPEAKER button, and the charge indicator on the base
should be lit when the handset rests in the cradle. If not, the battery may need to be charged.
• Place handset in charge cradle for at least 20 seconds to reset the unit.
Handset does not ring
• Make sure the handset ringer software switch is set to on.
• The handset may be out of range of the base. Move closer to the base.
• You may have too many extension phones on your line. Try unplugging some extensions.
• Check for a dial tone.
You experience static, noise, or fading in and out
• The handset may be out of range of the base. Move closer to base.
• Make sure base is not plugged into an electrical outlet with another household appliance. If necessary, relocate
the base.
• Charge the battery (for 16 hours).
Unit beeps
• Clean the charging contacts on the cordless handset and base charge cradle with a soft cloth or an eraser.
• See solutions for “No dial tone” on previous page.
• Replace the battery.
Memory dialing doesn’t work
• Did you program the memory location keys correctly?
• Did you follow proper dialing sequence?
Unit locks up and no communication between the base and cordless handset
• Unplug the power adaptor from the electrical outlet and the back of the base. Remove the handset battery. Wait
for 30 seconds and plug the power adaptor back into the base and electrical outlet. Reconnect the battery and
charge for 16 hours.
Caller ID Solutions
No Display
• Charge the battery (for 16 hours). Or replace the battery.
• Make sure the unit is connected to a non-switched electrical outlet. Disconnect the power adaptor from the base
and reconnect it.
Caller ID Error Message
• The unit displays this message if it detects anything other than valid Caller ID information during the silent period
after the first ring. This message indicates the presence of noise on the line.
No Caller ID
• You must be subscribed to the standard Name/Number Caller ID service from your local telephone company to
receive CID information.
Battery Solutions
If you experience any of the following problems, even after recharging the battery, you may need to replace the
battery pack:
• Short talk time
• Poor sound quality
• Limited range
• Charge indicator fails to turn on
Causes of Poor Reception
• Aluminum siding.
• Foil backing on insulation.
• Heating ducts and other metal construction that can shield radio signals.
• You’re too close to appliances such as microwaves, stoves, computers, etc.
• Atmospheric conditions, such as strong storms.
• Base is installed in the basement or lower floor of the house.
• Base is plugged into AC outlet with other electronic devices.
• Baby monitor is using the same frequency.
• Handset battery is low.
• You’re out of range of the base.
General Product Care
To keep your unit working and looking good, follow these guidelines:
• Avoid dropping the handset, as well as other rough treatment to the phone.
• Clean the phone with a soft cloth.
• Never use strong cleaning agents, paint thinner, abrasive powder, alcohol, or other chemical products to clean
the unit. Doing so will damage the finish.
• Retain the original packaging in case you need to ship the phone at a later date.
• Periodically clean the charge contacts on the handset and base with a clean pencil eraser.
Warranty Assistance
If trouble is experienced with this equipment, for warranty information, please contact customer service at
1-800-448-0329. If the equipment is causing harm to the telephone network, the telephone company may require
that you disconnect the equipment until the problem is resolved.
Any unauthorized repairs, changes or modifications not expressly approved by Thomson Inc. could void the
user’s authority to operate this product. For instructions on how to obtain a replacement unit, refer to the warranty
included in this guide or call customer service at 1-800-448-0329.
Or refer inquiries to:
Thomson Inc.
Manager, Consumer Relations
P O Box 1976
Indianapolis, IN 46206
Attach your sales receipt to this booklet for future reference or jot down the date this product was purchased or
received as a gift. This information will be valuable if service should be required during the warranty period.
Purchase Date _________________________________________________________
Name of Store ________________________________________________________
Limited Warranty
What your warranty covers:
• Defects in materials or workmanship.
For how long after your purchase:
• One year, from date of purchase.(The warranty period for rental units begins with the first rental or 5 days
from date of shipment to the rental firm, whichever comes first.)
What we will do:
• Provide you with a new or, at our option, a refurbished unit. The exchange unit is under warranty for the
remainder of the original product’s warranty period.
How you get service:
• Properly pack your unit. Include any cables, etc., which were originally provided with the product. We
recommend using the original carton and packing materials.
• “Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the product is
within the warranty period, must be presented to obtain warranty service.” For rental firms, proof of first rental
is also required. Also print your name and address and a description of the defect. Send via standard UPS or
its equivalent to:
Thomson Inc.
11721 B Alameda Ave.
Socorro, Texas 79927
• Insure your shipment for loss or damage. Thomson Inc. accepts no liability in case of damage or loss.
• A new or refurbished unit will be shipped to you freight prepaid.
What your warranty does not cover:
• Customer instruction. (Your Owner’s Manual provides information regarding operating instructions and user
controls. Any additional information, should be obtained from your dealer.)
• Installation and setup service adjustments.
• Batteries.
• Damage from misuse or neglect.
• Products which have been modified or incorporated into other products.
• Products purchased or serviced outside the USA.
• Acts of nature, such as but not limited to lightning damage.
Product Registration:
• Please complete and mail the Product Registration Card packed with your unit. It will make it easier to contact
you should it ever be necessary. The return of the card is not required for warranty coverage.
Limitation of Warranty:
• The warranty stated above is the only warranty applicable to this product. All other warranties, express or
implied (including all implied warranties of merchantability or fitness for a particular purpose) are hereby
disclaimed. No verbal or written information given by Thomson Inc., its agents, or employees shall create a
guaranty or in any way increase the scope of this warranty.
• Repair or replacement as provided under this warranty is the exclusive remedy of the consumer. Thomson Inc.
shall not be liable for incidental or consequential damages resulting from the use of this product or arising out
of any breach of any express or implied warranty on this product. This disclaimer of warranties and limited
warranty are governed by the laws of the state of Indiana. Except to the extent prohibited by applicable law,
any implied warranty of merchantability or fitness for a particular purpose on this product is limited to the
applicable warranty period set forth above.
How state law relates to this warranty:
• Some states do not allow the exclusion nor limitation of incidental or consequential damages, or limitations on
how long an implied warranty lasts so the above limitations or exclusions may not apply to you.
• This warranty gives you specific legal rights, and you also may have other rights that vary from state to state.
If you purchased your product outside the USA:
• This warranty does not apply. Contact your dealer for warranty information.
Accessory Information
DESCRIPTION
MODEL NO.
Handset Replacement Battery
5-2814
AC Power converter
5-2812
Belt Clip
5-2813
Accessory Handset with Charge Cradle
TBD
To place order, have your Visa, MasterCard, or Discover Card ready and call toll-free 1-800-338-0376.
A shipping and handling fee will be charged upon ordering. We are required by law to collect appropriate sales tax
for each individual state, country, and locality to which the merchandise is being sent. Items are subject to
availability.
Model 28811
XXXXXXXX (Rev. 0 Dom E)
07-XX
Printed in China

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