Thrane and Thrane A S EXPLORER-300 INMARSAT TERMINAL WITH BLUETOOTH User Manual Explorer300

Thrane & Thrane A/S INMARSAT TERMINAL WITH BLUETOOTH Explorer300

Contents

users manual

USER MANUALEXPLORER 300Thrane & Thrane A/S • info@thrane.com • www.thrane.com32573-EXP300-BT-USER-cover-A4 03/05/06 14:44 Side 1
TT 98-123571-DraftA iiTT-3705A EXPLORER™ 300Document number: TT 98-123571-DraftARelease date: 22 May 2006Information in this document is subject to change without notice and does not represent a commitment on the part of Thrane & Thrane A/S.Copyright© 2006 Thrane & Thrane A/S. All rights reserved.Trademark acknowledgements•EXPLORER is a trademark of Thrane & Thrane A/S.•Bluetooth is a registered trademark of Bluetooth SIG.•Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and other countries.•Inmarsat is a registered trademark of the International Maritime Satellite Organisation (IMSO) and is licensed by IMSO to Inmarsat Limited and Inmarsat Ventures plc. • Inmarsat’s product names are either trademarks or registered trademarks of Inmarsat.• Other product and company names mentioned in this manual may be trademarks or trade names of their respective owners.Company Addresses www.thrane.comDenmark DenmarkThrane & Thrane A/SLundtoftegårdsvej 93 DDK-2800 Kgs. LyngbyDenmarkT: +45 39 55 88 00F: +45 39 55 88 88Thrane & Thrane Aalborg A/SPorsvej 2DK-9200 Aalborg SVDenmarkT: +45 39 55 88 00F: +45 96 34 61 01USA ChinaThrane & Thrane, Inc.509 Viking Drive, Suites K, L and MVirginia Beach, VA 23452USAT: +1(866) SATCOMS or+1 (757) 463-9557F: +1 (757) 463-9581Thrane & Thrane ShanghaiRepresentative Office28J Pufa Tower588 Pudong Rd(S), Pu Dong 200120 Shanghai P. R. ChinaT: +86 21 68 87 87 80F: +86 21 68 87 71 12
TT 98-123571-DraftA iiiSafety summary 1The following general safety precautions must be observed during all phases of operation, service and repair of this equipment. Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design, manufacture and intended use of the equipment. Thrane & Thrane A/S assume no liability for the customer's failure to comply with these requirements.Do not operate in an explosive atmosphereDo not operate the equipment in the presence of flammable gases or fumes. Operation of any electrical equipment in such an environment constitutes a definite safety hazard.Keep away from live circuitsOperating personnel must not remove equipment covers. Component replacement and internal adjustment must be made by qualified maintenance personnel. Do not replace components with the power cable connected. Under certain conditions, dangerous voltages may exist even with the power cable removed. To avoid injuries, always disconnect power and discharge circuits before touching them.Do not service aloneDo not attempt internal service or adjustments unless another person, capable of rendering first aid resuscitation, is present.Do not substitute parts or modify equipmentBecause of the danger of introducing additional hazards, do not substitute parts or perform any unauthorized modification to the equipment.Keep away from active antenna frontThis device emits radio frequency energy when switched on. To avoid injury, keep a minimum safety distance of 0.6 m from the antenna front when the EXPLORER™ 300 is on. See also the below section Antenna safety instructions.Only use approved batteries from Thrane & ThraneUse of non approved batteries may result in explosion, fire, electrical shock or injury. Observe marked areasUnder extreme heat conditions do not touch areas of the EXPLORER™ 300 that are marked with this symbol, as it may result in injury.
Antenna safety instructionsTT 98-123571-DraftA ivAntenna safety instructions 2Use only manufacturer supplied antennasAntenna minimum safe distance: 60 cmAntenna gainDirectional, with maximum gain of 11.1 dB reference to isotropic.The Federal Communications Commission has adopted a safety standard for human exposure to RF (Radio Frequency) energy which is below the OSHA (Occupational Safety and Health Act) limits.Antenna mountingThe antenna supplied by the manufacturer must be located such that during radio transmission, no person or persons can come closer than the above indicated minimum safe distance to the antenna, i.e. 60 cm.To comply with current FCC RF Exposure limits, the antenna must be installed at or exceeding the minimum safe distance shown above, and in accordance with the requirements of the antenna manufacturer or supplier.Antenna substitutionDo not substitute any antenna for the models supplied or recommended by the manufacturer. You may be exposing people to excess radio frequency radiation. You may contact the manufacturer for further instructions.Radiation warningYou, as the qualified end-user of this radio device, must control the exposure conditions of bystanders to ensure the minimum separation distance (above) is maintained between the antenna and nearby persons, for satisfying RF Exposure compliance. The operation of this transmitter must satisfy the requirements of Occupational/Controlled Exposure Environment, for work-related use. Only use the terminal when persons are at least the minimum distance from the front face of the antenna.WARNING! Maintain a separation distance of at least 60 cm from the front face of the antenna to a person.
About this manualTT 98-123571-DraftA vAbout this manual 3Intended readersThis manual is a user manual for the EXPLORER™ 300. The readers of the manual include anyone who is using or intends to use the EXPLORER™ 300. No specific skills are required to operate the EXPLORER™ 300. However, it is important that you observe all safety requirements listed in the Safety summary and in the Antenna safety instructions in the beginning of this manual, and operate the EXPLORER™ 300 according to the guidelines in this manual. Manual overviewThis manual has the following chapters:•Introduction contains an overview of the BGAN services and a brief description of the system.•Getting started explains how to insert SIM card and battery, start up the unit, point the antenna and enter the PIN. It also contains a short guide to making the first call.•Using the display and keypad contains an overview of the display menu system and explains how to use the menus.•Using the interfaces goes through the basic setup and use of each interface.•Using the web interface explains how to use the built-in web interface of the EXPLORER™ 300, and describes the available menus and settings. It also explains advanced setup of interfaces with the web interface.•Maintenance and troubleshooting contains a short troubleshooting guide and explains how to update software. It also describes and lists the alarm messages that may appear in the handset, and gives information on where to get further help if necessary.TypographyIn this manual, typography is used as indicated below:Bold is used for the following purposes:• To emphasize words. Example: “Do not touch the antenna front during pointing”.• To indicate what the user should select in the user interface. Example: “Select Settings > Interfaces > Bluetooth and click Enabled”. Italic is used to emphasize the paragraph title in cross-references. Example: “For further information, see Connecting Cables on page...”.COURIER is used for the following purposes:• To indicate text appearing in the display. Example: “the Main screen shows READY”.• To indicate low level commands such as AT commands. Example: “In your terminal program, type ATD”.
TT 98-123571-DraftA viContentsSafety summary ....................................................................................................iiiAntenna safety instructions .................................................................................. ivAbout this manual ................................................................................................. vChapter 1 IntroductionWelcome ................................................................................................................1In this chapter ........................................................................................................1The BGAN system ..................................................................................................2The BGAN services ................................................................................................4Features and interfaces of the EXPLORER™ 300 ....................................................5Your EXPLORER™ 300 terminal ............................................................................. 7Matrix of services and communication interfaces ..................................................10What’s next? .........................................................................................................10Chapter 2 Getting startedIn this chapter ...................................................................................................... 11Unpacking and assembling .................................................................................. 11Connecting cables ................................................................................................15Powering the EXPLORER™ 300 .............................................................................17Options for the start-up procedure .......................................................................18Entering the SIM PIN ........................................................................................... 20Pointing the antenna ............................................................................................21Using a fixed EXPLORER™ 300 (semi-fixed installation) ....................................... 25Making the first call ............................................................................................. 26Making the first data connection (LAN) ................................................................ 28What’s next? ........................................................................................................ 29Chapter 3 Using the display and keypadIn this chapter ..................................................................................................... 30Menu overview .................................................................................................... 30Display during start-up ........................................................................................ 32Display symbols ................................................................................................... 33Navigating the display and keypad ...................................................................... 34The menus ........................................................................................................... 35
ContentsTT 98-123571-DraftA viiMessages menu .................................................................................................. 36Connect menu ..................................................................................................... 37Calls menu ..........................................................................................................38Settings menu ..................................................................................................... 39Properties menu .................................................................................................. 42Help desk ............................................................................................................ 44Dynamic information in the display ..................................................................... 45What’s next? ........................................................................................................ 46Chapter 4 Using the interfacesIn this chapter ................................................................................................... 47General .............................................................................................................. 47Tools for setup and use ....................................................................................... 47Services and interfaces ........................................................................................ 48Enabling or disabling an interface ....................................................................... 49Bluetooth pairing ..............................................................................................50What is pairing? ..................................................................................................50Pairing devices in which you can enter a passkey ................................................50Using a phone .....................................................................................................51Connecting an analog phone ................................................................................51Connecting a Bluetooth handset .......................................................................... 52Entering the SIM PIN using a phone .................................................................... 53Making or receiving a phone call with the EXPLORER™ 300 ................................ 54Making a call to the EXPLORER™ 300 .................................................................. 55Dialing functions ................................................................................................. 56 Using a computer ........................................................................................... 59Choosing an interface for data connection ........................................................... 59Standard or Streaming data .................................................................................60Using the LAN interface ........................................................................................61Using a computer with Bluetooth ........................................................................ 63Creating a dial-up connection ............................................................................. 64Additional interfaces ......................................................................................... 66Using the EXPLORER™ Bluetooth Handset charger .............................................. 66What’s next? ...................................................................................................... 66
ContentsTT 98-123571-DraftA viiiChapter 5 Using the web interfaceIn this chapter ................................................................................................... 67Introduction ....................................................................................................... 67The web interface ................................................................................................ 67Accessing and navigating the web interface ........................................................ 69Entering the SIM PIN in the web interface ............................................................71The Home window ............................................................................................ 72Overview .............................................................................................................. 72Terminal properties ............................................................................................. 72Managing calls and data sessions ....................................................................... 73Pointing using web interface ............................................................................... 74Using the phone book ....................................................................................... 75General usage ..................................................................................................... 75Editing phone book entries .................................................................................. 76Call log ............................................................................................................... 77Information on total usage .................................................................................. 77Exporting the call log ........................................................................................... 77Viewing the lists of calls ...................................................................................... 78Handling messages ........................................................................................... 79Sending an SMS message from the EXPLORER™ 300 ........................................... 79Options for messages in the Outbox .....................................................................80Options for messages in the Sent folder ...............................................................80Sending an SMS message to the EXPLORER™ 300 ................................................81Receiving a message ............................................................................................81Options for new SMS messages ........................................................................... 82Options for SMS messages in the Inbox ............................................................... 82Configuring message settings ..............................................................................83EXPLORER™ 300 settings .................................................................................85Accessing the EXPLORER™ 300 settings ..............................................................85Power up behavior .............................................................................................. 85Setting the display backlight and contrast ...........................................................86Turning audio indicators on or off ....................................................................... 87Enabling activation of stealth mode ..................................................................... 87Setting up the interfaces ..................................................................................88Enabling/disabling interfaces ..............................................................................88
ContentsTT 98-123571-DraftA ixDescription of data settings .................................................................................89Configuring the LAN interface ..............................................................................90Configuring the Bluetooth interface ..................................................................... 93Pairing Bluetooth devices from the web interface ................................................95Configuring the Phone interface ..........................................................................98Setting a common APN ........................................................................................ 99Properties, software upload and alarm list ...................................................100Viewing the properties of the EXPLORER™ 300 ...................................................100Uploading software ............................................................................................ 101Viewing the Alarm List ........................................................................................102Administration .................................................................................................103Accessing the administration settings .................................................................103Using Profiles .....................................................................................................106Using a Traffic Flow Template .............................................................................109Help desk and diagnostic report ...................................................................... 111Accessing the Help desk ...................................................................................... 111Generating a diagnostic report ............................................................................ 111What’s next? ...................................................................................................... 111Chapter 6 Maintenance and troubleshootingIn this chapter .....................................................................................................112Getting support ...................................................................................................112Uploading software .............................................................................................113Maintenance .......................................................................................................113Options and accessories ......................................................................................115Troubleshooting guide ........................................................................................116Status signaling .................................................................................................. 122Alarm messages ................................................................................................. 122Log files .............................................................................................................. 127Appendix A Technical specificationsIn this appendix ..................................................................................................128General specifications ........................................................................................128Battery ...............................................................................................................129Power input ........................................................................................................130SIM interface ......................................................................................................130
ContentsTT 98-123571-DraftA xPhone interface ...................................................................................................131LAN interface ...................................................................................................... 132Bluetooth interface ............................................................................................. 133Built-in antenna ................................................................................................. 134EXPLORER™ Bluetooth Handset charger interface ..............................................135Serial number label ............................................................................................136Conformity .......................................................................................................... 137Appendix B AT commandsIn this appendix ..................................................................................................139Starting up an AT command session ...................................................................139List of supported AT commands ..........................................................................140Glossary ............................................................................................................................146Index ............................................................................................................................150
TT 98-123571-DraftA 1Chapter 1Introduction 1WelcomeCongratulations on the purchase of your EXPLORER™ 300!The EXPLORER™ 300 is the smallest and most compact BGAN terminal in the EXPLORER™ family. It is a broadband mobile terminal with integrated antenna, providing high-speed data and voice communication via satellite through the Broadband Global Area Network (BGAN).Just plug in a phone, laptop or PDA, or use the Bluetooth® interface, point the antenna towards the BGAN satellite - and you are online.The flat, light-weight design of the EXPLORER™ 300 makes it easy to carry e.g. in the front pocket of a laptop bag. Applications include:• Internet browsing•E-mail• Phone services• Large file transfers• Video conferencing and Streaming• VPN (Virtual Private Network) access to corporate serversIn this chapterThis chapter gives an overview of the BGAN system and services, and introduces the EXPLORER™ 300.It also gives an overview of the physical unit and its features and functions.
Chapter 1: IntroductionTT 98-123571-DraftA 2The BGAN systemWhat is BGAN?The Broadband Global Area Network (BGAN) is a mobile satellite service that offers high-speed data up to 492 kbps and voice telephony. BGAN enables users to access e-mail, corporate networks and the Internet, transfer files and make telephone calls.CoverageThe Inmarsat® BGAN services are based on geostationary satellites situated above the equator. Each satellite covers a certain area (footprint). The coverage map below shows the footprints of the BGAN system.Note The map depicts Inmarsat's expectations of coverage, but does not represent a guarantee of service. The availability of service at the edge of coverage areas fluctuates depending on various conditions.The launch of the F-3 satellite will be determined in due course.
Chapter 1: IntroductionTT 98-123571-DraftA 3Overview of the BGAN systemA complete BGAN system includes the EXPLORER™ 300 with connected peripherals, the BGAN satellite, and the Satellite Access Station (SAS). The satellites are the connection between your EXPLORER™ 300 and the SAS, which is the gateway to the worldwide networks (Internet, telephone network, cellular network, etc.).SatelliteIP RouterPCSatellite Access Station(SAS)Switch Voice and ISDNLaptopBluetoothhandsetCircuit Switched NetworkPacket Switched NetworkEXPLORERTM 300
Chapter 1: IntroductionTT 98-123571-DraftA 4The BGAN servicesSupported servicesThis section describes the services available with BGAN. Note that not all of these services are available in the EXPLORER™ 300. See Features and interfaces of the EXPLORER™ 300 on page 5.The services currently supported by BGAN comprise:• A Packet Switched connection to the Internet• A Circuit Switched (Dialed) connection for voice, fax or data• Short Messaging Service (SMS)Packet data serviceThe BGAN network supports different classes of data connection to the Internet. • Using a Standard data connection, several users can share the data connection simultaneously. This type of connection is ideal for e-mail, file transfer, and Internet and intranet access. The user pays for the amount of data sent and received.• Using a Streaming data connection, you get an exclusive, high-priority connection, ensuring seamless transfer of data. This type of connection is ideal for time critical applications like live video over IP. The user pays for the duration of the connection (per minute charge).Circuit switched (dialed) serviceTwo types of circuit switched connection are available:•Standard Voice. A low-tariff connection for voice only. The voice signal is compressed to 4.0 kbps, which reduces the bandwidth use and consequently the tariff.•3.1 kHz Audio. A high quality connection which can be used for Premium Voice, G3 fax, analog modem or ISDN. The signal is uncompressed 3.1 kHz audio, which allows for optimum voice quality.SMS serviceThe BGAN system provides a Short Messaging Service (SMS) for sending and receiving SMS messages.Supplementary servicesThe BGAN system also provides the following supplementary services:• Call hold• Call waiting•Call forwarding•Voice mail• Call barring (using AT commands)
Chapter 1: IntroductionTT 98-123571-DraftA 5Features and interfaces of the EXPLORER™ 300Features The EXPLORER™ 300 provides the following features:High speed data up to 384 kbps - shared bandwidthSupport for Streaming classes 32 and 64 kbps Simultaneous voice and dataStandard LAN, Bluetooth and phone portsBuilt-in web interface allowing you to manage your phone book, messages and calls, and customize the terminal to your specific needs 100-240 V AC power adapterLightweight and portable designEasy setup and use Robust and durable designCE, FCC and GMPCS certified
Chapter 1: IntroductionTT 98-123571-DraftA 6Overview of interfacesThe EXPLORER™ 300 provides interfaces for connection of a phone or a computer. Using the interfaces on page 47 describes how to use each of the available interfaces.Minimizing power consumptionThe EXPLORER™ 300 is designed for minimum power consumption. This means that functions that are not currently used will automatically go into a “sleep mode” to minimize the power consumption.In addition to this automatic sleep mode function, you can disable each of the interfaces if they are not currently used. Note, however, that you will not be able to use these interfaces until you enable them again. For information on how to enable/disable interfaces, see Enabling or disabling an interface on page 49.LANLANStandard PhoneConnectionBluetooth
Chapter 1: IntroductionTT 98-123571-DraftA 7Your EXPLORER™ 300 terminalOverviewThe EXPLORER™ 300 is a compact unit comprising antenna, compass, display and keypad, all in one unit.Display and keypadThe EXPLORER™ 300 has a display and a keypad for displaying status and for changing simple parameters.For information on how to use the keypad and display, and for an overview of the display menu system, see Using the display and keypad on page 30.Display and keypadAntennaCompassPower indicatorPower buttonKeypadDisplayMessage indicator
Chapter 1: IntroductionTT 98-123571-DraftA 8Light indicatorsThe EXPLORER™ 300 has two light indicators next to the display: a green power indicator and a red message indicator.Green Power indicatorThe function of the green Power indicator to the left of the display is as follows:Red Message indicatorThe function of the red Message indicator is as follows:Behavior of green indicator MeaningShort flash every 2 seconds The EXPLORER™ 300 is on.Steady light The battery is charging.Flashing rapidly A charging error has occurred.For further information, refer to the Troubleshooting Guide on page 116.Off No power or Stealth mode.Behavior of red indicator MeaningFlashing An alarm is active orAn SMS message has arrived.Press OK on the keypad to view the alarm(s) or SMS message(s).aThe red light will keep flashing after OK is pressed if• there are more SMS messages, or• an alarm is still active. For information on alarm messages, see Alarm messages on page 122.a. If a computer is connected, you can also view alarms and SMS messages in the built-in web interface in theEXPLORER™ 300. For further information, see Icons in the icon bar on page 70.Off No messages are present, or the EXPLORER™ 300 is in Stealth mode.
Chapter 1: IntroductionTT 98-123571-DraftA 9User interfacesThe keypad and display are used for pointing the antenna, for displaying status and for changing simple parameters.To obtain full access to all features and for ease-of-use, you should use a computer (a PC, Laptop or similar) and one of the following:•The web interface. A built-in web interface for easy configuration and daily use. The web interface is accessed from a computer connected to the EXPLORER™ 300, using an Internet browser. For further information, see Chapter 5, Using the web interface.•The BGAN LaunchPad from Inmarsat. BGAN LaunchPad is a computer application used to control terminals in the BGAN system. LaunchPad is provided on the Inmarsat BGAN CD-ROM supplied with your EXPLORER™ 300. For information on how to use the LaunchPad, refer to the manual on the Inmarsat CD-ROM.Additionally, it is possible to control the EXPLORER™ 300 using AT Commands. Refer to Appendix B, AT commands.AntennaThe white part of the EXPLORER™ 300 is the antenna module. The antenna module comprises a GPS (Global Positioning System) antenna, a BGAN antenna and a Bluetooth antenna. CompassThe EXPLORER™ 300 also provides a compass to help positioning the antenna. For further information on how to use the compass, see Pointing the antenna on page 21.BatteryThe EXPLORER™ 300 comes with a rechargeable battery, which is easily inserted. The battery is automatically recharged when power is applied to the EXPLORER™ 300. Steady green light indicates that the battery is charging.SIM cardThe SIM (Subscriber Identity Module) card used for the EXPLORER™ 300 is a standard SIM card, which is acquired from the Airtime Provider. The EXPLORER™ 300 requires a SIM card to go online and to access the settings of the EXPLORER™ 300. Without a SIM card you can only see the Main screen of the display system showing battery status etc. Using the web interface, you can view the properties of the EXPLORER™ 300 and upload software without inserting a SIM card. Upload of software, however, requires an Administrator user name and password.
Chapter 1: IntroductionTT 98-123571-DraftA 10Matrix of services and communication interfacesThe following table shows which services can be accessed from which interfaces, and which types of equipment can be used.What’s next?This chapter has provided an overview of the BGAN system and of the EXPLORER™ 300. The next chapters will go into more detail about how to set up and use the EXPLORER™ 300. The following chapter, Getting started, explains how to unpack and start up the EXPLORER™ 300, and how to point the antenna in order to get the best possible signal. ServiceInterface on the EXPLORER™ 300Phone Bluetooth LAN Display/KeypadCircuit Switched ConnectionStandard VoiceAnalog telephoneBluetooth handsetPacket Switched ConnectionDatasingle-userComputer ComputerSMS Computer Computer View only
TT 98-123571-DraftA 11Chapter 2Getting started 2In this chapterThis chapter describes:• what is included in the delivery,• how to insert and remove the battery and SIM card, and• how to start up the EXPLORER™ 300 and make the first call or data session.Unpacking and assemblingUnpackingUnpack the EXPLORER™ 300 and accessories and check that the following items are present:EXPLORER™ 300 LAN CableAC/DC adapterEXPLORER™ 300 BatteryGetting Started Kit- Getting Started leaflet- Quick Guide- EXPLORER™ 300 CD-ROM- BGAN LaunchPad CD-ROMcontaining:
Chapter 2: Getting startedTT 98-123571-DraftA 12Inserting the SIM cardThe EXPLORER™ 300 is delivered with the battery separated from the terminal. If the battery is already inserted, remove it as described in Removing the battery on page 13.The SIM card is provided by your Airtime Provider. Insert the SIM card as follows:1. Insert the SIM card into the SIM slot. Make sure the SIM card is positioned as shown!2. Press gently until it clicks.3. Slide the lock to close the SIM slot.Inserting the batteryDo as follows:1. Insert the battery. Make sure the battery is positioned correctly as shown.2. Press gently until it locks.Note Before using the terminal the first time: To ensure accurate information on the battery capacity you should fully charge, then fully discharge the battery (until the EXPLORER™ 300 closes down automatically), and finally recharge the battery. The EXPLORER™ 300 can be used during the discharging process, but the remaining battery capacity may not be displayed correctly. For information on how to recharge the battery, see Recharging the battery on page 113.
Chapter 2: Getting startedTT 98-123571-DraftA 13Removing the batteryTo remove the battery, do as follows:1. Locate the slide lock at the bottom of the unit.2. Slide the lock aside to release the battery from the unit.3. Remove the battery.
Chapter 2: Getting startedTT 98-123571-DraftA 14Removing the SIM cardTo remove the SIM card, first remove the battery as described in Removing the battery on page 13.Remove the SIM card as follows:1. Slide the lock aside to open the SIM slot as shown.2. Gently press the SIM card and let it pop out of the slot.3. Remove the SIM card.Note When the SIM card is removed, you cannot use the display menu system nor make calls or start data sessions.Only emergency calls are allowed, and only if permitted by the network.However, if you have an administrator user name and password, you can upload software using the web interface. For further information, see Uploading software on page 113.
Chapter 2: Getting startedTT 98-123571-DraftA 15Connecting cablesAfter inserting SIM card and battery, connect all relevant cables.Side connector panelThe connector panel is placed on the side of the EXPLORER™ 300 and has the following connectors:• Phone connector for connecting a standard phone• LAN connector for data equipment • DC Power connector (10-16 V DC) for connection to a 100-240 V AC/DC adapter, or to a charger cable which connects to the cigarette lighter socket/12 V DC in a car.For information on how to connect to a specific interface, see the corresponding section in Chapter 4, Using the interfaces. The end of this section describes how to connect to power.Rear connectorApart from the connectors in the connector panel, the EXPLORER™ 300 has a connector placed on the rear side of the EXPLORER™ 300.This connector is marked DC OUT and is used for charging the EXPLORER™ Bluetooth Handset.For information on how to connect to the Bluetooth charger interface, see Using the EXPLORER™ Bluetooth Handset charger on page 66.Before connecting to powerYou can connect to external power or use the battery delivered with your EXPLORER™ 300.Refer to Power input on page 130 for specifications and pin-out for the DC Power input.If you are connecting to a 100-240 V AC electrical outlet, use the AC/DC adapter included with your EXPLORER™ 300. Alternatively, you may connect to 12 V DC in a car.Important Connect the cables before making the final adjustment of the antenna position. Otherwise you may accidently move the antenna when you connect the cables.Phone LAN DC PowerIllustration of DC OUT connectorat the back of the terminal
Chapter 2: Getting startedTT 98-123571-DraftA 16Connecting to powerYou can connect the DC input to power without the battery inserted. If the battery is inserted when you apply power to the EXPLORER™ 300, the battery is automatically recharged. Connecting to a 100-240 V AC electrical outlet: Connect the AC/DC adapter to the DC Power input on the side of the EXPLORER™ 300. Then connect the power cable between the 100-240 V AC electrical outlet and the AC/DC adapter. Connecting to 12 V DC in a car: Connect the charger cable between the DC Power input of the EXPLORER™ 300 and the cigarette lighter socket in the car. A suitable charger cable is available from Thrane & Thrane.
Chapter 2: Getting startedTT 98-123571-DraftA 17Powering the EXPLORER™ 300Automatic power upThe default behavior of the EXPLORER™ 300 is to power up automatically when you connect the power cable. If you wish, you can change this power up mode, so that the EXPLORER™ 300 is only powered if the Power button is pressed.For further information on power up mode, see Setting the power up mode on page 41 or Power up behavior on page 85.Switching the EXPLORER™ 300 on/offTo switch on the EXPLORER™ 300, push the Power button next to the display and hold it down until the green Power indicator lights up. It normally takes one or two seconds.To switch off the EXPLORER™ 300, push the Power button again and hold it until the display shows SWITCHING OFF.... After switching on the EXPLORER™ 300 you will be prompted for a PIN (Personal Identification Number), unless the PIN is disabled (e.g. using the BGAN LaunchPad). For information on the options after power on, see the next section.WARNING! When the EXPLORER™ 300 is powered on, stay clear of the antenna front! The antenna emits radio frequency energy, not only when the display shows DATA ACTIVE. Always keep a minimum distance of 0.6 m from the antenna front.PowerPowerIndicatorButton
Chapter 2: Getting startedTT 98-123571-DraftA 18Options for the start-up procedureOverview of the start-up optionsYou have different options for the start-up procedure. Each of these options are briefly described in this section.For information on how to enter PIN and point the antenna, see the subsequent sections.The following drawing shows the options available after power on.The numbers on the drawing refer to the different start-up options described in the following sections.Note If the use of PIN is disabled, e.g. from the BGAN LaunchPad, the display sequence is the same as after successfully entering the PIN. This means that after power on, you will see the Signal strength screen. Power onENTER PIN?Cancel OK ENTER PIN *-"Signal Strength"Cancel OK"Signal Strength"Cancel OK"Main screen" "Main screen"You can access themenu system but youcannot use the BGANnetwork.You can access themenu system and usethe BGAN network."Main screen"You cannot access themenu system, and youcannot use the BGANnetwork."Main screen"You cannot access themenu system, and youcannot use the BGANnetwork, except foremergency calls, ifallowed by the network.Menu system Menu system123
Chapter 2: Getting startedTT 98-123571-DraftA 19“Full” procedure (1)After power on, enter the PIN and then point the antenna. In this mode you have full access to the EXPLORER™ 300, that is you can use the menu system and communicate on the BGAN network.The display will show READY when the menu system is not activated.“Off-line” procedure (2)After power on, enter the PIN, but cancel pointing. In this mode you can use the menu system, but are not able to communicate on the BGAN network.The display will show POINT NOW? when in the Main screen.Press S or T to enter the menu system.When you want to point the antenna, press OK from the Main screen. “Emergency” procedure (3)After power on, cancel the PIN and then point the antenna. In this mode you can only place emergency calls, and only if permitted by the network. You are not able to access the menu system nor to communicate on the BGAN network (apart from emergency calls), until you enter the PIN.The display will show ENTER PIN?If you press OK you can enter the PIN. No other options are available from the keypad.From the web interface you can view properties and, if you have an administrator password, upload software.
Chapter 2: Getting startedTT 98-123571-DraftA 20Entering the SIM PINOverviewYou have to enter a PIN to use the EXPLORER™ 300, unless the use of PINs is disabled e.g. from the BGAN LaunchPad. The first time you are asked for a PIN, you can choose to cancel (press C). If you cancel, you are asked again after pointing is completed. At that point you must enter the PIN to be able to continue.Entering the PINTo enter the PIN using the display and keypad, do as follows:1. When you are asked for a PIN, press OK. 2. Press S or T a number of times until the first digit is correct. 3. Press OK to go to the next digit. When OK is pressed, the previous digit is indicated by a *.To correct an entered digit, press C to go back and use the S and T buttons again.4. After entering the last digit with OK, press OK again to apply the PIN. For further information, see Using the display and keypad on page 30.You can enter the PIN using a phone or computer connected to the EXPLORER™ 300. For further information, see Entering the SIM PIN using a phone on page 53 or Entering the SIM PIN in the web interface on page 71.Wrong PINYou have 3 attempts to enter the PIN, before you are asked to enter the PUK (Pin Unblocking Key). The PUK is supplied with your SIM card. Enter the PUK followed by a new PIN of your own choice. The PIN must be from 4 to 8 digits long.Note At this point the EXPLORER™ 300 may make a sound. This sound is used for pointing the antenna. To toggle the pointing sound on/off, press S or T.Important If you enter a wrong PUK 10 times, the SIM card will no longer be functional, and you have to contact your Airtime Provider for a new SIM card.
Chapter 2: Getting startedTT 98-123571-DraftA 21Pointing the antennaThe importance of pointingIn order to obtain the best possible signal at the lowest possible cost, it is important that the EXPLORER™ 300 antenna is pointed correctly towards the satellite. The antenna must have a clear line of sight to the satellite without any obstacles blocking the signal, and the pointing direction of the antenna should be as accurate as possible.The next sections describe how to point the antenna for the best possible signal.Pointing dataIf the position of the satellite in relation to the EXPLORER™ 300 is known, you can use the compass to roughly point the antenna in the right direction. If you know the Azimuth and the Elevation, you can use this data to adjust the antenna.•The Azimuth is the horizontal rotation angle relative to North (moving clockwise).•The Elevation is the vertical rotation angle relative to horizontal. This means that an Elevation of 0° corresponds to the EXPLORER™ 300 being in an upright position, pointing towards the horizon.The compass has 7 lines dividing the Elevation scale into 6 spaces. The space between two lines corresponds to 15°.The Elevation is measured where the lines meet. This compass shows an Elevation of 30° (2 spaces up from the first line) and an Azimuth of 270° (antenna pointing towards West).Important Incorrect pointing may result in poor quality of the signal, and in some cases retransmission may be necessary. This could mean you will be paying more than necessary for your transmission.Note The above explanation assumes that the compass shows the exact orientation. Please take into consideration the possible deviation and variation that can occur, e.g. because of the geographical location or the presence of magnetic objects. N = 0°S = 180°E = 90°W = 270°Front of antenna
Chapter 2: Getting startedTT 98-123571-DraftA 22Required signal strengthAs a rule of thumb, the signal strength should typically be 41 dBHz or more for the EXPLORER™ 300 to be able to establish a call or data session. However, the required signal strength can vary depending on a number of factors, such as weather conditions and location.Do not block the antenna signal with your handsObtaining a GPS fixThe EXPLORER™ 300 must acquire its own location from the GPS satellites before it can register on the BGAN network. This is called obtaining a GPS fix.If the antenna is placed in an open location with a wide view to the sky, the EXPLORER™ 300 will probably obtain the GPS fix automatically while you are pointing towards the BGAN satellite.However, if part of the view to the sky is blocked, and/or the Elevation is very low, it may sometimes be difficult for the GPS antenna to “see” a sufficient number of GPS satellites. In such circumstances, try the following:1. Place the antenna flat on an even surface, pointing straight upwards with a clear view to as much of the sky as possible.2. When the GPS fix is obtained, you can start pointing towards the BGAN satellite.To see the GPS status, enter the display menu system by pressing S or T and selectPROPERTIES > GPS STATUS. For further information, see Viewing the GPS status on page 42.Important When pointing the antenna, do not touch the front of the antenna module. For your safety, always maintain a distance of minimum 60 cm from the front face of the antenna. Also, if you place your fingers on the antenna you will be blocking the signal, and the antenna will not work efficiently.Hold the support bracket and the battery module below the antenna while pointing.
Chapter 2: Getting startedTT 98-123571-DraftA 23Pointing the antenna towards the satelliteTo help you obtain the best possible signal strength, the EXPLORER™ 300 uses a pointing sound to indicate the signal strength during pointing. The frequency of the tone increases with the signal strength.You can toggle the pointing sound on/off by pressing S or Ton the keypad.Do as follows to point the antenna:1. While observing the built-in compass of the EXPLORER™ 300, rotate the EXPLORER™ 300 left or right until it points in the correct horizontal direction, known as the Azimuth. Refer to Pointing data on page 21. Hold the battery module and the support bracket while moving the antenna. Do not place your hands on the antenna.2. Tilt the EXPLORER™ 300 slowly up or down until it points in the correct vertical direction, known as the Elevation. Hold the battery module and the support bracket while moving the antenna. Do not place your hands on the antenna.3. After passing the PIN screen, the display shows the current satellite signal strength. Use this information to fine-adjust the antenna position as shown in step 1 and 2. Remember not to touch the antenna part!If the right most part of the signal strength bar is grey, it indicates that the level has previously been higher than the current level.Important When fine-adjusting the antenna, the display may take a while to update the signal strength. Wait a second or two after each move to make sure the display is updated.
Chapter 2: Getting startedTT 98-123571-DraftA 244. When you have the highest signal strength you can obtain, press OK on the keypad. The EXPLORER™ 300 now tries to establish a connection to the BGAN network.The display shows the progress as follows:•SEARCHING: The EXPLORER™ 300 searches for the network operator. Note that the search procedure can be very short, so you may not see this text.•REGISTERING: The EXPLORER™ 300 is registering itself on the network.If the GPS position has not yet been acquired at this point, the display will showNO GPS. For further information, see the Troubleshooting Guide on page 117.•READY or DATA ACTIVE: READY means the EXPLORER™ 300 is registered on the network and is ready to go online. If you have already connected a computer, the display shows DATA ACTIVE instead of READY.CANCEL: If you press C instead of OK, you exit the pointing menu and the display shows the Main screen with the message POINT NOW?. If the PIN has been accepted, you now have access to the menu system, but you will not be able to connect to the BGAN network, because the signal strength has not yet been accepted.Note The display may show a different text than READY or DATA ACTIVE if there is more important information to show. For example, the display will show ENTER PIN? if you pressed C at the first request for a PIN. See also the Troubleshooting Guide on page 117.
Chapter 2: Getting startedTT 98-123571-DraftA 25Using a fixed EXPLORER™ 300 (semi-fixed installation)You can keep the EXPLORER™ 300 in a fixed position, using the Pole mount kit for EXPLORER™ 300. See Options and accessories on page 115 for information on type number.Do as follows:1. Mount the EXPLORER™ 300 on a pole or a wall, for example using the Pole mount kit.A size M6 thread fits into the mounting bush in the back of the EXPLORER™ 300.2. Start up the EXPLORER™ 300 and point the antenna as described in Pointing the antenna on page 21. 3. Accept the signal strength by pressing OK on the EXPLORER™ 300 keypad.4. Fasten the EXPLORER™ 300 in the pointed position. You only have to point the antenna once, when you mount it. Using a computer connected to the EXPLORER™ 300, you can set up the EXPLORER™ 300 to skip pointing at power up. Refer to Pointing at power up on page 85.Note The EXPLORER™ 300 is not suited for permanent outdoor installation.
Chapter 2: Getting startedTT 98-123571-DraftA 26Making the first callIntroductionAfter connecting cables, entering the PIN and pointing the antenna, you are ready to make or receive the first call.The following sections provide a short guide to making calls. For more detailed information, see Making or receiving a phone call with the EXPLORER™ 300 on page 54.Making a call from the EXPLORER™ 300Your phone must be connected to the relevant interface. For further information, see •Standard phone: Before connecting to the Phone interface on page 51• Bluetooth handset: Pairing devices in which you can enter a passkey on page 50.To make a call from a phone connected to the EXPLORER™ 300, dial00 <country code> <phone number> followed by # or off-hook key (# on analog phones, off-hook key on Bluetooth handsets).Example: To call Thrane & Thrane in Denmark (+45 39558800) from an analog phone, dial 00 45 39558800 #Making a call to the EXPLORER™ 300To make a call to a phone connected to the EXPLORER™ 300, dial+870 <Mobile subscriber number>•+ is the prefix used in front of the country code for international calls. This is 00 when calling from most countries in Europe and from many other countries.•Mobile subscriber number: The mobile subscriber number of the EXPLORER™ 300 you are calling. If the mobile subscriber number of the EXPLORER™ 300 is available on the SIM card, it is listed in the display menu system of the EXPLORER™ 300 under PROPERTIES > MOBILE NUMBERS. If it is not available, refer to your airtime subscription.Example: If you are calling from Denmark to the EXPLORER™ 300 and the mobile subscriber number is 772112345 on your EXPLORER™ 300, dial 00 870 772112345.
Chapter 2: Getting startedTT 98-123571-DraftA 27Making a call from one EXPLORER™ 300 to another EXPLORER™ 300To make a call from one EXPLORER™ 300 to another EXPLORER™ 300, dial 00 870 <Mobile subscriber number>.Receiving a callTo be able to receive a call, the phone must be connected to the correct interface of the EXPLORER™ 300 (Phone or Bluetooth).To be able to receive a call with a Bluetooth handset, the handset must be paired with the EXPLORER™ 300. For information on how to pair Bluetooth devices, see Bluetooth pairing on page 50.You can see unanswered calls in the CALLS menu of the display and the web interface.
Chapter 2: Getting startedTT 98-123571-DraftA 28Making the first data connection (LAN)Before connecting to the LAN interfaceFor the LAN (Local Area Network) interface to work without any further setup, the computer must be set up to obtain an IP address and a DNS server address automatically. To check these settings on your computer, do as follows (For Windows® XP):1. From the Start menu, select Connect To > Show All Connections.2. Double-click Local Area Connection and click Properties.3. Select Internet Protocol (TCP/IP) from the list and click Properties. Make sure both fields are set to obtain an address automatically.
Chapter 2: Getting startedTT 98-123571-DraftA 29Connecting to the LAN interfaceDo as follows:1. Connect the LAN cable to the network interface of your computer.A suitable cable is provided with your EXPLORER™ 300.2. Connect the other end of the cable to the LAN connector on the EXPLORER™ 300.3. Start up and point the EXPLORER™ 300 as described earlier in this chapter.4. Power on the computer.5. When power up and pointing is completed, check the connection e.g. by starting your Internet Browser.You may have to disable the Proxy server settings in your browser. For further information, see Browser settings on page 68.What’s next?After reading this chapter you should be able to start up the EXPLORER™ 300 and make a simple data or voice connection.The next chapters provide more information on the user interfaces and the setup of the EXPLORER™ 300. The following chapter, Using the display and keypad, explains the display menu system, which is the basic tool for setting up the EXPLORER™ 300.
TT 98-123571-DraftA 30Chapter 3Using the display and keypad 3In this chapterThis chapter describes how to use the built-in display menu system of the EXPLORER™ 300. It contains an overview of the entire menu system followed by a description of each menu.It also explains the symbols and messages that may appear in the display, and describes how to navigate using the keypad.Menu overviewMain menuThe items of the main menu are:•MESSAGESshows all incoming SMS messages and allows you to open or delete each message or delete all messages.•CONNECTshows a list of the Streaming Profiles that are defined and selected for the LAN interface using the web interface. The CONNECT menu allows you to start and stop data sessions with the listed Streaming Profiles.•CALLSshows missed, received and outgoing calls (Voice only).•SETTINGS allows you to• restart the pointing procedure, • set display backlight and contrast, • set audio indications on or off, • enable or disable each interface, • enable or disable stealth mode (a terminal mode where lights and sound are off), • set the power up mode, and •restore settings.•PROPERTIES shows:• known and accepted Bluetooth devices, •GPS status,• IP address, hardware and software numbers, • IMEI number, mobile subscriber numbers and voice mail numbers, and• a list of active alarms.•HELP DESKshows the phone number to the Airtime Provider, if available.
Chapter 3: Using the display and keypadTT 98-123571-DraftA 31For information on how to navigate in the menu system, see Navigating the display and keypad on page 34.Menu drawingThe below drawing shows an overview of the menus in the display menu system of the EXPLORER™ 300.The next section shows an overview of the start-up sequence before entering the menu system. The menus are further described in the following sections of this chapter.BLUETOOTH DEVICESGPS STATUSTERMINALMOBILE NUMBERSVOICE MAIL NUMBERALARM LIST<message 1><message 2><message 3><message 4>DELETE ALLMESSAGESCONNECTCALLSSETTINGSPROPERTIESHELP DESKMISSEDRECEIVEDOUTGOINGPOINT NOWDISPLAYAUDIO INDICATORINTERFACESSTEALTH MODEPOWER UP MODERESTORE SETTINGS2 SECONDS5 SECONDS10 SECONDS30 SECONDS60 SECONDSLEVEL 1LEVEL 2LEVEL 3LEVEL 4LEVEL 5LEVEL 6LEVEL 71 <device>2 <device>IP ADDRESSHARDWARESOFTWAREIMEIONOFFTIMEDSET LEVELOPENDELETE MESSAGEAUTOMATICSET LEVELLEVEL 1LEVEL 2LEVEL 3LEVEL 4LEVEL 5LEVEL 6LEVEL 7POINTINGMESSAGESALARMONOFFPHONEBLUETOOTHLANENABLEDDISABLEDAUTOMATICMANUALPIN CodeStart upBACKLIGHTCONTRASTONOFFUNIT SER. NO.MAIN PCB NO.PSM PCB NO.MAC(Pointing)<streaming profile 1><streaming profile 2><streaming profile 3>STARTSTOP
Chapter 3: Using the display and keypadTT 98-123571-DraftA 32Display during start-upStart-up sequenceThere are different options for the start-up procedure. The complete startup procedure is described in Chapter 2, Getting started. This section only describes the behavior of the display during normal startup. After power on you are asked for a PIN. When you press OK and enter PIN, the signal strength screen appears.When you have pointed the antenna and pressed OK to accept the signal strength, the display shows the progress in the Main screen as follows:•SEARCHING: The EXPLORER™ 300 is searching for the network operator.•REGISTERING: The EXPLORER™ 300 is registering itself on the BGAN network.If the GPS position has not yet been acquired at this point, the display will show NO GPS. For further information, see the Troubleshooting Guide on page 117.•READY: The EXPLORER™ 300 is registered on the network and is ready to go online.If a computer is already connected, the display will show DATA ACTIVE instead of READY.Main screenThe Main screen is shown after passing the PIN and pointing screens, and anytime you leave the menu system. The Main screen shows the most important status of the EXPLORER™ 300 such as battery status, signal strength, and general status. The Main screen also shows icons for any interfaces that are turned on.
Chapter 3: Using the display and keypadTT 98-123571-DraftA 33Display symbolsApart from the menu text, the display can show various symbols. Below is a list of the possible symbols with an explanation to each symbol.Symbol ExplanationThe battery charge level. When the level is too low (below 10%) the icon flashes. Recharge the battery as soon as possible.If no battery is inserted, the symbol is not shown in the display.The battery is charging.The signal strength. Minimum two bars are normally required to be able to make a Standard Voice call. Phone interface is on.Bluetooth interface is on.LAN interface is on. Unread message (shown next to the message in the message list)Read messages (shown next to the message in the message list)The current connection on the BGAN network is not ciphered. Do not transmit data that requires ciphering.
Chapter 3: Using the display and keypadTT 98-123571-DraftA 34Navigating the display and keypadNavigating with the keypadThe PIN must be entered before you can access the menu system.•To access the menu system from the Main screen, press S or T.•To move up and down in the current menu, press S or T.•To select the current menu item or setting, press OK.•To escape the current menu/setting and return to the previous level, press C.•To see the hidden part of long text strings, press X. •To move backwards in the menu system, or in long text strings, press W.•To adjust settings, press S and T.Short-cutsThe following short-cuts are available in the menu system:•To exit the menu system, press and hold C for one second. The display returns to the Main screen.•To activate/deactivate Stealth mode, Press C+OK.When stealth mode is activated, the display shows STEALTH ACTIVATED for a moment; then all lights and sounds are turned off. •To turn Pointing sound on/off, Press S or T from the pointing screen. This action only applies to the current pointing session. To turn the sound on or off for all pointing sessions, select SETTINGS > AUDIO INDICATORS > POINTING and select ON or OFF.Note In low temperatures the display may respond slowly when a key is pressed. At temperatures close to -25°C/-13°F the display may even turn black for a moment, e.g. when you are scrolling through a menu. After 1-2 seconds with no keypad activity the display will be readable again.Note For Stealth mode to be available, it must be enabled in the EXPLORER™ 300. Refer to Enabling or disabling stealth mode on page 40.
Chapter 3: Using the display and keypadTT 98-123571-DraftA 35Display textWhen you have not entered the menu system, the Main screen shows the currently most important information. Refer to Dynamic information in the display on page 45.CANCEL in the left side of the display means: Press C to cancel the current operation. OK in the right side of the display means: Press OK to accept the current operation.The menusThe following sections describe each of the menus in the menu system.All available settings and status items are explained.To access the menu system from the main screen, press S or T.
Chapter 3: Using the display and keypadTT 98-123571-DraftA 36Messages menuViewing the list of messagesTo see the list of SMS messages, enter the menu system and select MESSAGES. Each message is listed with the name (if known) or the number of the sender. An unopened folder indicates an unread message and an opened folder indicates a read message.Use S and T to scroll through the list.For information on how new messages are presented, see Received messages on page 45.Opening or deleting received SMS messagesTo delete all messages, go to the bottom of the list of messages and select DELETE ALL.To open or delete one message, do as follows:1. In the MESSAGES list, select the message you want to open or delete and press OK. 2. Then select one of the following:•OPEN: to open the selected message.The display shows the time and the message contents. Use S and T to scroll through the message and details.•DELETE: to delete the selected message.
Chapter 3: Using the display and keypadTT 98-123571-DraftA 37Connect menuStreaming ProfilesUsing the web interface you can define a number of Profiles for data transmission. The Streaming Profiles defined and selected for the LAN interface appear in the CONNECT menu, and can be started and stopped using the keypad. Streaming Profiles are Profiles where the Traffic Class is set to Streaming in the Profiles window of the web interface.For information on Profiles, see Using Profiles on page 106.For information on Streaming, see Standard or Streaming data on page 60.Starting or stopping a Streaming sessionTo start or stop a Streaming session on the LAN interface, do as follows:1. Select CONNECT.2. Select the Streaming Profile you want to start or stop.The list only shows Profiles that have been selected for the LAN interface.For information on how to set up the LAN interface, see Configuring the LAN interface on page 90.3. Select START or STOP and confirm.You can also start/stop Streaming sessions using the web interface. For further information, see Setting up and activating a Streaming connection on page 60.Important When running a Streaming session you are charged for the time you are connected. An active Streaming session will stay active until you stop it.
Chapter 3: Using the display and keypadTT 98-123571-DraftA 38Calls menuTo see a list of calls or data sessions, do as follows:1. Select CALLS. 2. Select one of the following:•MISSED: to see a list of incoming calls that were not answered.•RECEIVED: to see a list of incoming calls that were answered.•OUTGOING: to see a list of outgoing calls or data sessions.3. Select a call from the list to see details such as time, date and phone number. If there was an error, the call log shows the cause of the error when possible.When there are more than 100 calls in the list, the oldest calls are automatically deleted to make room for new calls. If you need to preserve the call log, you can export it to a file using the built-in web interface. For further information, see Exporting the call log on page 77.Note Local calls are not registered.
Chapter 3: Using the display and keypadTT 98-123571-DraftA 39Settings menuPoint nowIf you need to repoint the antenna, select SETTINGS > POINT NOW.This will bring you to the Pointing screen, described in Pointing the antenna towards the satellite on page 23.Setting the display backlightTo adjust the backlight of the display, do as follows:1. Select SETTINGS > DISPLAY > BACKLIGHT. From this menu you can set the backlight of the display. 2. Select one of the following:•ON: to turn the light on.•OFF: to turn the light off.•TIMED: to set how long the light should be on after the last key was pressed (2, 5, 10, 30 or 60 seconds).•SET LEVEL: to set the level of backlight.Setting the display contrastTo adjust the contrast of the display, do as follows:1. Select SETTINGS > DISPLAY > CONTRAST. From this menu you can set the contrast of the display. 2. Select one of the following:•SET LEVEL: to set the contrast manually.•AUTOMATIC: to let the EXPLORER™ 300 automatically adjust the contrast according to the temperature.The contrast of the display is affected by the temperature. The EXPLORER™ 300 can automatically adjust the contrast so that the display looks the same, regardless of changes in the temperature. Important This function will interrupt any ongoing calls or sessions!
Chapter 3: Using the display and keypadTT 98-123571-DraftA 40Turning audio indicators on or offThe EXPLORER™ 300 has audio indicators to indicate an event. You can turn each of these audio indicators on or off.1. Select SETTINGS > AUDIO INDICATOR.2. Select one of the following:•POINTING: a sound to indicate the signal level during pointing.•MESSAGES: a sound to indicate that a message has arrived.•ALARM: a sound to indicate that an alarm is present.3. Select ON or OFF.Enabling or disabling interfacesEach interface can be disabled to minimize the power consumption. Specially if the EXPLORER™ 300 is battery powered, it is a good idea to disable unused interfaces. Do as follows:1. Select SETTINGS > INTERFACES.2. Select one of the following interfaces:•PHONE•BLUETOOTH•LAN3. Select ON or OFF.Enabling or disabling stealth modeWhen the EXPLORER™ 300 is in stealth mode, all lights and sounds are turned off. You can still use the EXPLORER™ 300, and the display text is readable.To enable or disable the use of stealth mode, do as follows:1. Select SETTINGS > STEALTH MODE.2. Select one of the following:•ENABLED•DISABLED • To activate Stealth mode (after enabling Stealth mode), press C+OK on the keypad.• To deactivate Stealth mode, press C+OK again.Note Enabling stealth mode will not put the EXPLORER™ 300 into stealth mode, it only enables the use of stealth mode.
Chapter 3: Using the display and keypadTT 98-123571-DraftA 41Setting the power up modeBy default, the EXPLORER™ 300 starts up automatically when you apply external power. You can change this mode, so that you always have to press the Power button to switch on the EXPLORER™ 300.To set the power up mode, do as follows:1. Select SETTINGS > POWER UP MODE.2. Select one of the following:•AUTOMATIC: to have the EXPLORER™ 300 power up automatically when external power is applied.•MANUAL: to have the EXPLORER™ 300 power up only when the Power button is pressed.Restoring settingsYou can restore default values for the settings in the SETTINGS menu, except the contrast setting. The following settings are restored:•Backlight• Audio indicators• Stealth mode• Interfaces enabled•Power up modeNote that all other settings are left unchanged.To restore settings, do as follows:1. Select SETTINGS > RESTORE SETTINGS. 2. Press OK.
Chapter 3: Using the display and keypadTT 98-123571-DraftA 42Properties menuViewing known Bluetooth devicesYou can view a list of the Bluetooth devices that are paired with the EXPLORER™ 300. The devices are listed with their Bluetooth names. The devices in this list can communicate with the EXPLORER™ 300 without any further setup.To view the list of known Bluetooth devices, select PROPERTIES > BLUETOOTH DEVICES. To see details on a specific Bluetooth device, select the device in the list and press OK.Viewing the GPS statusThe display can show the current GPS status. To view the GPS status, select PROPERTIES > GPS STATUS.The GPS status screen can vary, depending on the situation. • If the GPS position has not yet been obtained, the display shows the status of each of the 16 GPS satellites as follows: • If the GPS position is known, the display shows the GPS position, and whether it is a 2-dimensional or 3-dimensional position (2D fix or 3D fix).• In some cases, the BGAN network does not allow the position to be displayed to the user. If this is the case, the display may just show GPS ACQUIRED. This means that the GPS position is received, but the user is not allowed to see it. This also applies if the EXPLORER™ 300 is not yet registered on the BGAN network, but the GPS position is received.
Chapter 3: Using the display and keypadTT 98-123571-DraftA 43Viewing terminal propertiesYou can view properties of the EXPLORER™ 300 such as IP address, hardware numbers, software version and IMEI number. When contacting Support, please include these numbers.To view the properties, do as follows:1. Select PROPERTIES > TERMINAL.2. Select one of the following options:•IP ADDRESS to see the IP address of the EXPLORER™ 300. This IP address is used to access the web interface of the EXPLORER™ 300. The web interface is a built-in web server used to configure and set up the EXPLORER™ 300. For further information on the web interface, see Using the web interface on page 67.•HARDWARE to see the serial number, PCB numbers and MAC address of your EXPLORER™ 300.•SOFTWARE to see the software version of the EXPLORER™ 300.•IMEI to see the IMEI number (International Mobile Equipment Identity) of the EXPLORER™ 300. This is the unique mobile equipment number that identifies your EXPLORER™ 300. The IMEI number is also printed on the serial number label at the back of the terminal.Viewing mobile subscriber numbersIf available on the SIM card, the MOBILE NUMBERS menu lists the mobile subscriber number to use when calling the EXPLORER™ 300.To view the mobile subscriber number, select PROPERTIES > MOBILE NUMBERS.If the mobile number is not available, the display reads NO INFORMATION AVAILABLE.Viewing the voice mail numberThe EXPLORER™ 300 informs you of any incoming voice mail through the display and through the web interface.The voice mail number is the number you call to hear your incoming voice mail.If available on the SIM card, the PROPERTIES menu shows the voice mail number. To view the voice mail number, selectPROPERTIES > VOICE MAIL NUMBER.If the voice mail number is not available, the display reads NO INFORMATION AVAILABLE.
Chapter 3: Using the display and keypadTT 98-123571-DraftA 44Alarm listIf an error is present in the system, an alarm will be issued. For information on how new alarms are presented, see Display of alarm messages on page 122.To view the list of currently active alarms, enter the menu system and selectPROPERTIES > ALARM LIST.The alarms are listed with their ID numbers. To see the name and time stamp of the alarm, press OK. Use S and T to scroll through the name, ID and time stamp. If the text is too long, press OK (X) to scroll through the rest of the text.Help deskIf you need support regarding airtime, you may call the Airtime Provider help desk. To see the help desk number, select HELP DESK in the menu system.The display will show the name and phone number of your Airtime Provider, if it is available on the SIM card. If the information is not available on the SIM card, you can use the built-in web interface of the EXPLORER™ 300 to store the help desk name and number. For further information, see Accessing the Help desk on page 111.
Chapter 3: Using the display and keypadTT 98-123571-DraftA 45Dynamic information in the displayTypes of display informationText in the display can be:• Information of received messages.• Alarms.•Status information.•Request for action.Received messages When messages arrive in your EXPLORER™ 300, the display indicates the number of new messages that have arrived, and the red message indicator is flashing.The messages can be SMS messages or notification of voice mail. •If the message is an SMS message, press OK to view the message.•If the message is information of voice mail, press OK or C to go back to the Main screen. The red message indicator will keep flashing until you have collected your voice mail.• To hear your voice mail, call the voice mail service number provided by your Airtime Provider. • To see the voice mail service number, select PROPERTIES > VOICE MAIL NUMBERAlarms When alarms are issued in your EXPLORER™ 300, the display indicates the number of new alarms, and the red message indicator is flashing.To view currently active alarms, press OK. To ignore and continue, press C.See also:•Display of alarm messages on page 122.•Alarm log on page 127. •List of alarms on page 123.
Chapter 3: Using the display and keypadTT 98-123571-DraftA 46Status informationStatus information in the display is normally shown in the lower line of the Main screen. Examples of status information are: READY, REGISTERING and DATA ACTIVE.Displaying ongoing transmissionWhen a call or data session is in progress, the display shows DATA ACTIVE in the Main screen.Request for actionA request for action, if it is not an alarm, is shown in the lower line of the display. This could be e.g. POINT NOW? or INSERT SIM.When the text is a question, press OK to accept. What’s next?This chapter has explained how to navigate in the display menu system and how to use it for basic setup of the EXPLORER™ 300.The following chapter, Using the interfaces, explains in detail how to set up and use each interface of the EXPLORER™ 300.WARNING! When the EXPLORER™ 300 is powered on, stay clear of the antenna front! The antenna emits radio frequency energy, not only when the display shows DATA ACTIVE. Always keep a minimum distance of 0.6 m from the antenna front.
TT 98-123571-DraftA In this chapter 47Chapter 4Using the interfaces 4In this chapterThis chapter describes how to use the interfaces of the EXPLORER™ 300. For each connection type it describes how to connect cables and the necessary setup to establish a connection. It does not describe advanced configuration of interfaces. For this type of information, refer to the “Configuring...” sections for the data interfaces in Chapter 5, Using the web interface.GeneralTools for setup and useOverviewThe display and keypad can be used for simple setup, but for enhanced use and for configuration of interfaces, you need to connect a computer (PC, laptop or similar).With a computer and a browser, you can use the following to set up the EXPLORER™ 300:• The built-in web interface of the EXPLORER™ 300•The BGAN LaunchPadThe web interface of the EXPLORER™ 300The web interface is a built-in web server for setting up and controlling the EXPLORER™ 300, using a connected computer with a browser. For information on how to use the web interface, see Using the web interface on page 67.The BGAN LaunchPadBGAN LaunchPad from Inmarsat is a computer application for setting up terminals in the BGAN system. A CD-ROM with the LaunchPad is included in the delivery. For information on how to use the LaunchPad, refer to the user guide provided with the LaunchPad.
Chapter 4: Using the interfacesTT 98-123571-DraftA General 48Services and interfacesA variety of services can be accessed from different interfaces on the EXPLORER™ 300. The following table shows the possible combinations of services and interfaces, and which types of equipment can be used.ServiceInterface on the EXPLORER™ 300Phone Bluetooth LAN Display/KeypadCircuit Switched ConnectionStandard VoiceAnalog telephoneBluetooth handsetPacket Switched ConnectionDatasingle-userComputer ComputerSMS Computer Computer View only
Chapter 4: Using the interfacesTT 98-123571-DraftA General 49Enabling or disabling an interfaceOverviewBy default, all interfaces are enabled. However, you can disable the LAN interface, the Bluetooth interface and/or the Phone interface in order to minimize the power consumption.Using display and keypadTo enable or disable an interface using the display and keypad, do as follows:1. Enter the menu system.From the Main screen, press S or T.2. Select SETTINGS > INTERFACES.3. Select the interface you want to enable or disable.4. Select ON to enable or OFF to disable.Using web interfaceTo enable or disable an interface using the web interface, do as follows:1. Connect a computer. Refer to the relevant section in this chapter, e.g. Connecting to the LAN interface on page 62.2. Access the web interface.For further information, see The web interface on page 67.3. From the left navigation pane in the web interface, selectSETTINGS > Interfaces.4. Select Enabled or Disabled next to the relevant interface.
Chapter 4: Using the interfacesTT 98-123571-DraftA Bluetooth pairing 50Bluetooth pairingWhat is pairing?Bluetooth Pairing happens when two Bluetooth enabled devices agree to communicate with one another. When this happens, the two devices exchange passkeys and join a pair. The pairing process only takes place the first time the two devices are connected. Once the two devices have established a pair, they automatically accept communication when one device recognizes the other device.Pairing devices in which you can enter a passkeyThis section describes how to pair devices in which you can enter a passkey. For information on pairing devices with a fixed passkey from your EXPLORER™ 300, see Pairing Bluetooth devices from the web interface on page 95.The following procedure presupposes that the EXPLORER™ 300 is configured to be visible to other Bluetooth devices, and that the Bluetooth interface is turned on. For information on configuration, see Configuring the Bluetooth interface on page 93.Do as follows to pair the devices:1. Start up the EXPLORER™ 300.For further information, see Getting started on page 11.2. Turn on Bluetooth on your Bluetooth device and place it close to the EXPLORER™ 300.3. On your Bluetooth device, search for new devices and select the EXPLORER™ 300 when it is found. The default Bluetooth name of the EXPLORER™ 300 is EXPLORER 300.If there is more than one EXPLORER™ 300 in the list, you can use the MAC address to locate the correct one. To see the MAC address of your EXPLORER™ 300, enter the display menu system and select PROPERTIES > TERMINAL > HARDWARE > MAC.4. On your Bluetooth device, enter the passkey of your EXPLORER™ 300. The default passkey is the serial number of your EXPLORER™ 300. To see the serial number, look at the label on the back of your EXPLORER™ 300, or enter the menu system and select PROPERTIES > TERMINAL > HARDWARE > UNIT SER. NO.The new device is now paired and ready to communicate with the EXPLORER™ 300.Note The method for pairing devices may vary depending on your Bluetooth device. Consult your Bluetooth device documentation for information.Note Maximum 2 devices can be paired with the EXPLORER™ 300. If you have already paired 2 devices you have to unpair a device before you can pair a new one. For information on how to unpair devices, see Unpairing devices on page 97.
Chapter 4: Using the interfacesTT 98-123571-DraftA Using a phone 51Using a phoneConnecting an analog phoneBefore connecting to the Phone interfaceTo connect a phone to the Phone connector, you need an analog telephone cable with an RJ-11 connector. For specifications and pin-out, refer to Phone interface on page 131.Connecting to the Phone interfaceDo as follows:1. Connect the cable to your phone.2. Connect the other end of the cable to the Phone connector on the EXPLORER™ 300. 3. Power up the EXPLORER™ 300 and point the antenna as described in Pointing the antenna on page 21. 4. Check the connection by making a phone call. See Making or receiving a phone call with the EXPLORER™ 300 on page 54.If connection fails, check that the interface is enabled in the EXPLORER™ 300.If the analog phone icon is not present in the display Main screen and in the Home window of the web interface, the interface is disabled. See Enabling or disabling an interface on page 49.If the interface is enabled, but connection fails, refer to the Troubleshooting Guide on page 119.
Chapter 4: Using the interfacesTT 98-123571-DraftA Using a phone 52Connecting a Bluetooth handsetBefore connecting a Bluetooth handsetTo use a Bluetooth handset with the EXPLORER™ 300, you first have to pair the two devices.For information on pairing devices, see Bluetooth pairing on page 50.The Bluetooth handset must be placed within a maximum distance of 25 m from the EXPLORER™ 300. Note that this is the maximum distance in open air; the actual maximum distance may be shorter, depending on the environment. In an office environment, you should be able to establish a connection to the adjoining room.Connecting a paired Bluetooth handsetThis section does not describe configuration of the Bluetooth interface. For information on configuration, see Configuring the Bluetooth interface on page 93.If the devices are already paired, do as follows to connect:1. Power up the handset and the EXPLORER™ 300. 2. Place the handset close to the EXPLORER™ 300. 3. Turn on Bluetooth on your device.The Bluetooth connection should now be established, and you are ready to make a call.If connection fails, check that the interface is enabled in the EXPLORER™ 300.If the Bluetooth icon is not present in the display Main screen and in the Home window of the web interface, the interface is disabled. See Enabling or disabling an interface on page 49.If the interface is enabled, but connection fails, refer to the Troubleshooting Guide on page 120.For information on how to make and receive calls, see Making or receiving a phone call with the EXPLORER™ 300 on page 54.Note Maximum 2 devices, 1 voice and 1 data device, can be connected at the same time.
Chapter 4: Using the interfacesTT 98-123571-DraftA Using a phone 53Entering the SIM PIN using a phoneEntering the PINIf you have a phone connected to the EXPLORER™ 300, you can use it to enter the PIN at start up, as an alternative to the keypad.When the EXPLORER™ 300 is waiting for a PIN, you will hear 2 beeps - pause - 2 beeps - etc. in your phone.You simply dial the PIN the same way you would dial a phone number:•For an analog phone, take the phone off hook and dial <PIN> followed by #. When you hear a “busy” tone or a dialing tone, the PIN has been accepted and you can put the phone back on hook.•For a Bluetooth handset, dial <PIN> and press off hook key. When you hear a “busy” tone or a dialing tone, the PIN has been accepted and you can press the on hook key or dial a number.Wrong PINIf, instead of the busy tone or dialing tone, you continue to hear 2 beeps - pause - 2 beeps - etc., it means the PIN was wrong. Check that you have the correct PIN and try again.If a wrong PIN has been entered three times, you will hear 3 beeps - pause - 3 beeps - etc. This means you have to enter the PUK (PIN Unblocking Key) provided with your SIM card. After entering the PUK, you must enter a new PIN of your own choice (4 to 8 digits long).Dial the following:<PUK> * <New PIN> * <New PIN> followed by # or off-hook key.Example: If the PUK is 87654321 and the new PIN is 1234, dial87654321 * 1234 * 1234 followed by # or off-hook key.If you enter 10 wrong PUKs, the SIM card will no longer be functional. Contact your Airtime Provider for a new SIM card.
Chapter 4: Using the interfacesTT 98-123571-DraftA Using a phone 54Making or receiving a phone call with the EXPLORER™ 300Analog phone or Bluetooth handsetFirst connect your phone to the relevant interface. For further information, see Before connecting to the Phone interface on page 51, or, for the Bluetooth handset, Pairing devices in which you can enter a passkey on page 50.Making a callYou have two methods for making a call:•Short Dial. If the number is in the phone book of the EXPLORER™ 300, you can use the Short Dial number, which is found in the first column of the phone book in the web interface. See Short dial on page 76.Simply dial 0 <Short Dial> followed by # or off-hook key.Example: To call entry number 4 in the phone book, dial 04 followed by # or off-hook key.•Manual Dial. To make a call, dial00 <country code> <phone number> followed by # or off-hook key.Example: To call Thrane & Thrane in Denmark (+45 39558800) from an analog phone, dial 00 45 39558800 #If there was an error establishing the connection, the web interface and the display of the EXPLORER™ 300 show an error message. Refer to the Troubleshooting Guide on page 119.Receiving a callTo be able to receive a call, the phone must be connected to the relevant interface on the EXPLORER™ 300. By default, all devices connected to the Phone interface or the Bluetooth interface will ring when one of the mobile subscriber numbers is called. Information of missed calls is stored in the call log of the EXPLORER™ 300. You can view the call log with the display menu system or the web interface. See Calls menu on page 38 or Viewing the lists of calls on page 78.Note There are different methods for activating a call, depending on the type of phone:•Analog phone: Dial # after the number.•Bluetooth handset: Press the off-hook key after the number.
Chapter 4: Using the interfacesTT 98-123571-DraftA Using a phone 55Making a call to the EXPLORER™ 300To make a call to a phone connected to the EXPLORER™ 300, dial +870 <Mobile subscriber number>•+ is the prefix used in front of the country code for international calls. This is 00 when calling from countries in Europe and from many other countries.•Mobile subscriber number. If the mobile subscriber numbers are available on the SIM card, you can look them up using the display menu system or the web interface. •Display menu system: Enter the menu system and select PROPERTIES > MOBILE NUMBERS.•web interface:If a computer is connected, access the web interface, select PROPERTIES and locate the Mobile subscriber numbers section. For further information on the web interface, see The web interface on page 67.If the mobile subscriber numbers are not available in the display menu system nor the web interface, refer to your airtime subscription.
Chapter 4: Using the interfacesTT 98-123571-DraftA Using a phone 56Dialing functionsOverviewThere are a number of dialing functions available in the EXPLORER™ 300.The following list shows the allocated special-purpose numbers for the EXPLORER™ 300.Apart from the numbers above, the EXPLORER™ 300 uses the following dialing prefixes:•#31# before the phone number will hide the callers phone number to the recipient.•*31# before the phone number will show the callers phone number to the recipient where it would otherwise be hidden, e.g. because the number is an ex-directory number.•R is used during a call to indicate that the following key-presses should activate a supplementary services function. The supplementary services functions supported by the EXPLORER™ 300 are described in the subsequent sections.Number Function0 * followed by # or off-hook key Redial last called number on this interface.00 * followed by # or off-hook key Redial last answered call on this interface.Note: If the last answered number is an unlisted number, you will not be allowed to dial back.0 followed by one of the numbers 1-199and # or off-hook keyShort dial phone numbers in phone book.0201 or 0202 followed by # or off-hook key Local call to Bluetooth handset.0301 followed by # or off-hook key Local call to analog phone.
Chapter 4: Using the interfacesTT 98-123571-DraftA Using a phone 57Making local phone callsYou can make local calls between an analog phone and a Bluetooth handset connected to the EXPLORER™ 300.Local phone numbers always start with 0.For an overview of the numbers, see Overview on page 56.To make a local call, dial<local number> followed by # or off-hook key.You can look up the local Bluetooth phone numbers in the display or in the web interface as follows:•Display Enter the menu system and select PROPERTIES > BLUETOOTH DEVICES. The list shows accepted Bluetooth devices with local number and Bluetooth name.•web interface Access the web interface and selectSETTINGS > Interfaces > Bluetooth > Paired Devices. The paired voice devices are listed with their local phone numbers.Handling waiting callsDuring a call, if a second party attempts to make contact with you, you will hear a Call Waiting indication. The Call Waiting indication is two beeps and a pause of 3 seconds, then two beeps again etc. If no action is taken, the waiting call is released after a time out period.When you receive a Call Waiting indication, you have the following options:Note You can only have one Bluetooth handset connected at a time.Note The phone must have an R key to be able to use these functions.The EXPLORER™ Bluetooth Handset uses a softkey in stead of the R key.If you want to: Do as follows:Clear the current call,and accept the waiting call.Press R 1 #, within the time out period.Hold the current call,and accept the waiting call.Press R 2 #, within the time out period.Ignore the waiting call. Take no action.Reject the waiting call. Press R 0 #, within the time out period.
Chapter 4: Using the interfacesTT 98-123571-DraftA Using a phone 58Holding a callDuring a call, you may place the initial call on hold while another call is made. Transferring a callWhen you receive a call, you can transfer this call to another phone or headset connected to the EXPLORER™ 300.To transfer the incoming call to another phone or headset, do as follows:1. Press R 4 * <local number> #.The phone or headset with the local number you dialed starts to ring. If your phone and the recipient’s phone or headset are both Bluetooth devices, your phone is now disconnected. When the call is answered, a connection is established between the initial caller and the new recipient.2. If only one or none of the devices are Bluetooth devices, you have two options.• Hang up. The phone or headset you transferred the call to continues to ring. When the call is answered, a connection is established between the initial caller and the new recipient.• Do not hang up. When the new recipient answers, you can have a conversation before hanging up. When you hang up, the call is handed over to the initial caller.Note The phone must have an R key to be able to use these functions.The EXPLORER™ Bluetooth Handset uses a softkey in stead of the R key.If you want to: Do as follows:Place a call on hold. Press R 2 #.Place the existing call on hold and establish a new call.Press R and dial the second phone number followed by #.Shuttle between the two calls. Press R 2 #(irrespective of whether the second call was acquired using Call Hold or acceptance of Call Waiting.)Clear the held call, if no waiting call exists. Press R 0 #.Clear an active call and return to the held call. Press R 1 #. Note that this is only possible if no waiting call exists.Note The phone must have an R key to be able to use these functions.The EXPLORER™ Bluetooth Handset uses a softkey in stead of the R key.
Chapter 4: Using the interfacesTT 98-123571-DraftA Using a computer 59 Using a computerChoosing an interface for data connectionThe EXPLORER™ 300 has two types of interface for data connection: LAN and Bluetooth. The following table shows some characteristics of each interface, to help you choose the right interface for your application.Interface Power Consumption Amount of Setup RangeLAN High None (or very little)Up to 100 m of cableBluetooth Medium Can be complicated, depending on operating system.Wireless connection.Up to 25 m depending on the transmitter in the computer and on the transmission conditions.
Chapter 4: Using the interfacesTT 98-123571-DraftA Using a computer 60Standard or Streaming dataDefinitionThe BGAN network supports different classes of data connection to the Internet. The main classes are Standard data and Streaming data.• Using a Standard data connection, several users can share the data connection simultaneously. This type of connection is ideal for TCP/IP traffic such as e-mail, file transfer, and Internet and intranet access. The user pays for the amount of data sent and received.• Using a Streaming data connection, you get an exclusive, high-priority connection, ensuring seamless transfer of data. This type of connection is ideal for time critical applications like live video over IP.The user pays for the duration of the connection (per minute charge).You can set up various types of connection using the Profiles and a Traffic Flow Template. For further information, see Using Profiles on page 106 and Using a Traffic Flow Template on page 109.Setting up and activating a Streaming connectionBy default, any data connection on the EXPLORER™ 300 is a Standard data connection.If you want to set up a Streaming connection, select a Streaming Profile when setting up your data interface. See the “Configuring...” section for your interface in Chapter 5, Using the web interface. Before starting a Streaming session on the LAN interface, make sure you have set up the Streaming Profile for the LAN interface.To start or stop a Streaming session on the LAN interface, do as follows:1. Access the web interface.2. Go to the Home window and locate the field STREAMING PROFILES ON LAN.3. Click the Start or Stop link of the relevant Streaming Profile. Note For optimum performance it is important that you select the right traffic class when defining Profiles for your connection. Note When running a Streaming session you are charged for the time you are connected. A started Streaming session will stay active until you stop it.
Chapter 4: Using the interfacesTT 98-123571-DraftA Using a computer 61Using the LAN interfaceBefore connecting to the LAN interfaceTo connect to the LAN (Local Area Network) interface, use a shielded cable mounted with an RJ-45 connector. The LAN interface is configured as MDI-X. This means that you should use a straight cable.For specifications, refer to LAN interface on page 132.For the LAN interface to work without any further setup, the computer must be set up to obtain an IP address and a DNS server address automatically. To check these settings on your computer, do as follows (For Windows XP):1. Select Connect To > Show All Connections from the Start menu.2. Double-click Local Area Connection.3. Click Properties4. Select Internet Protocol (TCP/IP) from the list and click Properties. Make sure both fields are set to obtain an address automatically.
Chapter 4: Using the interfacesTT 98-123571-DraftA Using a computer 62Connecting to the LAN interfaceThis section does not describe configuration of the LAN interface. For information on configuration, see Configuring the LAN interface on page 90.To connect to the LAN interface, do as follows:1. Connect the LAN cable to the network interface of your computer.A suitable cable is provided with your EXPLORER™ 300.2. Connect the other end of the cable to the LAN connector on the EXPLORER™ 300. 3. Power up the EXPLORER™ 300 and point the antenna as described in Pointing the antenna on page 21. After pointing, the connection is automatically established. By default, the connection is a Standard data connection.4. Check the connection, e.g. by starting your Internet Browser.If connection fails, check that the interface is enabled in the EXPLORER™ 300. If the LAN icon is not present in the display Main screen and in the Home window of the web interface, the interface is disabled. See Enabling or disabling an interface on page 49.If connection still fails, refer to the Troubleshooting Guide on page 120.
Chapter 4: Using the interfacesTT 98-123571-DraftA Using a computer 63Using a computer with BluetoothBefore connecting a computer to the Bluetooth interfaceThe EXPLORER™ 300 supports various Bluetooth profiles. Remember to activate/install the profile(s) you are going to use on your computer.For a list of supported Bluetooth profiles, see Bluetooth interface on page 133.The computer should be placed within a maximum distance of 25 m from the EXPLORER™ 300. Note that this is the maximum distance in open air; the actual maximum distance may be shorter, depending on the environment. In an office environment, you should be able to establish a connection to the adjoining room.If the two devices have not been connected before, you need to pair the devices. For further information, see the section Bluetooth pairing on page 50.Connecting a computer to the Bluetooth interfaceThis section does not describe configuration of the Bluetooth interface. For information on configuration, see Configuring the Bluetooth interface on page 93.If the devices are already paired, do as follows to connect:1. Place the computer close to the EXPLORER™ 300.2. Power up the EXPLORER™ 300 and point the antenna.3. Power up your computer.4. Turn on Bluetooth on your computer.If the devices are paired, the Bluetooth connection should now be established.Note that if your Bluetooth connection is defined as a dial-up connection, you have to open the dial-up connection before you can access the Internet or the web interface. See Creating a dial-up connection on page 64. If connection fails, check that the interface is enabled in the EXPLORER™ 300.If the Bluetooth icon is not present in the display Main screen and in the Home window of the web interface, the interface is disabled. See Enabling or disabling an interface on page 49. If the interface is enabled but connection fails, refer to the Troubleshooting Guide on page 121.Note The procedure may vary depending on the Bluetooth interface in your computer. Consult your Bluetooth manual for details.Note Max. 2 devices, 1 voice and 1 data device, can be connected simultaneously.
Chapter 4: Using the interfacesTT 98-123571-DraftA Using a computer 64Creating a dial-up connectionDo as follows: 1. Start up your computer and the EXPLORER™ 300.2. Place your paired Bluetooth computer close to the EXPLORER™ 300. For information on Bluetooth, see Using a computer with Bluetooth on page 63.3. On your computer, select Connect To from the Start menu.4. Select Show All Connections.5. Open the New Connection Wizard and click Next.6. Select Connect to the Internet and click Next.7. S el ect Set up my connection manually and click Next.8. Select Connect using a dial-up modem and click Next.If other modems are installed, you must select the Bluetooth driver from a list of modems.9. In the ISP Name field, type a name for your connection and click Next.10. When you are asked for a phone number, type: *98# if you want a Standard data connection to the Internet and/or the web interface, or *99# if you are going to connect only to the web interface of the EXPLORER™ 300.Note The following description is for Windows XP. If you are using a different operating system, the procedure may be different.
Chapter 4: Using the interfacesTT 98-123571-DraftA Using a computer 65To dial up using a specific Profile, type *98*<CID>#. To find the <CID> number, access the web interface, select SETTINGS > Interfaces > Bluetooth and locate the Profile CIDs section at the bottom of the window. For further information, see Configuring the Bluetooth interface on page 93. 11. Click Next twice.12. Click Finish.When you connect to the Bluetooth interface using dial-up, you must open this dial-up connection to access the Internet or the web interface.To open the dial-up connection (in Windows XP), select Connect To from the Start menu, select your dial-up connection and click Dial. When the connection is established, you can access the Internet as usual.
Chapter 4: Using the interfacesTT 98-123571-DraftA Additional interfaces 66Additional interfacesUsing the EXPLORER™ Bluetooth Handset chargerBefore connecting to the EXPLORER™ Bluetooth Handset charger interfaceIf you are using an EXPLORER™ Bluetooth Handset, you can recharge the handset using the DC charger interface of the EXPLORER™ 300.Use the charger cable supplied with the EXPLORER™ Bluetooth Handset.For specifications on the charger interface, see EXPLORER™ Bluetooth Handset charger interface on page 135.Connecting to the EXPLORER™ Bluetooth Handset charger interfaceDo as follows:1. Connect the EXPLORER™ 300 to power, either using the AC/DC adapter connected to a 100-240 V AC electrical outlet, or the Car charger cable connected to the cigarette lighter socket/12 V DC in a car.2. Connect the Bluetooth charger cable to the charging connector on the EXPLORER™ 300. The charging connector is located at the back of the EXPLORER™ 300, and is marked DC OUT. Make sure the connector is oriented correctly in relation to the coding of the plastic insert.3. Connect the other end of the cable to your EXPLORER™ Bluetooth Handset.If the EXPLORER™ 300 is connected to power, the battery of the Bluetooth Handset is now recharged.What’s next?This chapter has described the basics of how to set up and use each interface.The following chapter, Using the web interface, describes how to use the built-in web interface for setting up and using the EXPLORER™ 300.Note The Bluetooth handset charger cannot recharge the Bluetooth handset from the EXPLORER™ 300 battery. The EXPLORER™ 300 must be connected to external power.Illustration showing DC OUT connector
TT 98-123571-DraftA In this chapter 67Chapter 5Using the web interface 5In this chapterThis chapter describes how to use the web interface to operate, set up and configure the EXPLORER™ 300. Initial configuration of interfaces is described in the chapter Using the interfaces on page 47.IntroductionThe web interfaceWhat is the web interface?The web interface is a built-in web server in the EXPLORER™ 300, used for operating, setting up and configuring the EXPLORER™ 300. You can access the web interface from a standard Internet browser. Internet Explorer 6.0, Mozilla Firefox 1.0 and Apple Safari 2.0 have been tested successfully with the web interface.You may be able to use other browser versions as well.ConnectingConnect your computer to the EXPLORER™ 300.Make sure your computer is set up for the interface you are planning to use for connecting to the EXPLORER™ 300. You can use LAN or Bluetooth. See Using the interfaces on page 47 for details.To access the web interface, an Internet browser must be installed on the computer. Important If you are going to use Bluetooth with Dial-up Networking to access only the web interface and not the Internet, you must use a dial-up connection with the phone number set to *99#. For further information, see Creating a dial-up connection on page 64.
Chapter 5: Using the web interfaceTT 98-123571-DraftA Introduction 68Browser settingsIf you are connecting your computer using the LAN interface, the Proxy server settings in your browser must be disabled before accessing the web interface. Most browsers support disabling of the Proxy server settings for one specific IP address, so you can disable Proxy server settings for the web interface only, if you wish. Consult your browser help for information.To disable the use of a Proxy server completely, do as follows:1. In Microsoft Internet Explorer, select Tools > Internet Options > Connections > LAN Settings.2. Uncheck the box labeled Use a proxy server for your LAN. 3. Click OK.When the proxy server settings are disabled, close your browser. You may need to change this setting back on return to your Internet connection.Note The following description is for Microsoft Internet Explorer. If you are using a different browser, the procedure may be different.
Chapter 5: Using the web interfaceTT 98-123571-DraftA Introduction 69Accessing and navigating the web interfaceAccessing the web interfaceTo access the web interface from a connected computer, do as follows:1. Connect your computer to the EXPLORER™ 300.For further information, see Using a computer on page 59.2. Start up the EXPLORER™ 300. For further information, see Getting started on page 11.3. Open your browser and enter the IP address of the EXPLORER™ 300.The standard IP address is 192.168.0.1.If your EXPLORER™ 300 uses a different IP address, you can look it up by entering the display menu system of the EXPLORER™ 300 and selecting PROPERTIES > IP ADDRESS.Overview of the web interfaceThe web interface consists of the following sections. NavigationStatusIcon Bar Contents SectionPaneMenu PathField
Chapter 5: Using the web interfaceTT 98-123571-DraftA Introduction 70•The navigation pane holds the main menu. Clicking an item in the menu opens a submenu in the navigation pane or a new page in the contents section.•The status field shows battery status and signal strength.•The icon bar shows an icon for each interface that is enabled. It also shows icons for new SMS messages and for active alarms, when relevant. For explanations of the icons, see the next section, Icons in the icon bar.•The menu path shows the path through the menu system to the current page shown in the contents section. •The contents section shows the page selected in the navigation pane. This section is used for viewing or changing settings, or for performing actions.Icons in the icon barThe following icons may appear in the icon bar in the web interface:Navigating the web interface•To expand a menu, click the menu in the navigation pane. •To access status and settings, click the relevant subject in the navigation pane, or an icon in the icon bar. The status or settings are displayed in the contents section.•To see the site map, click SITE MAP in the navigation pane. Click on items in the site map to go directly to the relevant location.•To return to the Home window from anywhere in the system, click Home, either from the navigation pane or from the menu path below the icon bar.Icon ExplanationPhone interface is on.Bluetooth interface is on.LAN interface is on. A new SMS message, or information of Voice mail, has arrived.Click the icon to see new messages or information of Voice mail. For further information, see Receiving a message on page 81.An alarm is pending.Click the icon to see a list of active alarms. For explanations of the alarm messages, see List of alarms on page 123.Note that the alarm icon will remain in the icon bar as long as the cause of the alarm is still present.
Chapter 5: Using the web interfaceTT 98-123571-DraftA Introduction 71Entering the SIM PIN in the web interfaceIf a computer is connected when you start up the EXPLORER™ 300, and the web interface is accessed, you can enter the SIM PIN from the web interface.Until you enter the PIN in the Home window, you can only access the PROPERTIES window and upload software. Access to all other parts of the web interface requires a PIN.Type in the PIN and press OK.If you enter a wrong PIN 3 times you are asked for a PUK (PIN Unblocking Key). For further information, see Wrong PIN on page 20.If the PIN has already been accepted in the EXPLORER™ 300, or the PIN is disabled e.g. from the BGAN LaunchPad, the web interface goes directly to the Home window at start-up. When the PIN is accepted, the web interface opens the Home window and is ready for use.
Chapter 5: Using the web interfaceTT 98-123571-DraftA The Home window 72The Home windowOverviewThe Home window of the web interface contains a “dashboard” for control and inspection of ongoing communication and for viewing properties of the EXPLORER™ 300.The NETWORK section shows the name of the Airtime Provider, if this information is available on the SIM card.Terminal propertiesThe TERMINAL section of the Home window shows the following:•Status. The status of the EXPLORER™ 300. This field corresponds largely, but not completely, to the status information in the display. Examples of status information are: Ready, Registering and Data active.•Pointing. If you want to point the antenna, click the link Go to pointing mode. For further information, see Pointing using web interface on page 74.•Unit serial number. The serial number of the total unit.•Software version. The version of the software embedded in the EXPLORER™ 300.•Local IP address. The local IP address of the EXPLORER™ 300.
Chapter 5: Using the web interfaceTT 98-123571-DraftA The Home window 73•IMEI number. The IMEI number (International Mobile Equipment Identity) of the EXPLORER™ 300. This is a unique number that identifies your EXPLORER™ 300. The IMEI number is also printed on the serial number label at the back of the terminal.•MAC address of the EXPLORER™ 300.Managing calls and data sessionsStart/stop a Streaming session on the LAN interfaceTo start or stop a Streaming session, click the relevant link under STREAMING PROFILES ON LAN.For information on setup of the LAN interface, see Configuring the LAN interface on page 90. For information on how to set up a Profile, see Using Profiles on page 106.Viewing information on calls and data sessionsThe following sections in the Home window show information on calls and data sessions.•ONGOING CALLS is a list of calls that are currently active. The list shows the Voice quality and the time connected for each call.•ONGOING DATA SESSIONS is a list of data Profiles that are currently active, including the IP address that is assigned to each PDP context.•SESSIONS TOTAL lists the totals for each connection. The list shows the time connected for voice and Streaming data, and MB transferred for Standard data.Note Before starting a Streaming session, make sure you have set up a Streaming Profile and activated it in the SETTINGS > Interfaces > LAN window.
Chapter 5: Using the web interfaceTT 98-123571-DraftA The Home window 74Pointing using web interfaceInstead of using the display for observing the signal strength you can view and accept the signal strength in the web interface.Do as follows:1. From the TERMINAL section of the Home window in the web interface, click the link Go to pointing mode. The Pointing window opens, and the EXPLORER™ 300 enters pointing mode.2. Point the antenna as described in Pointing the antenna on page 21, while observing the signal strength in the web interface.3. When you have obtained the highest signal strength you can get, click Accept.The web interface now returns to the Home window, and the EXPLORER™ 300 tries to establish a connection and register on the BGAN network. Note At this point the EXPLORER™ 300 may make a sound. This sound is used for pointing the antenna. The frequency of the sound increases with the signal strength.To toggle the pointing sound on/off, press S or Ton the keypad of the EXPLORER™ 300.
Chapter 5: Using the web interfaceTT 98-123571-DraftA Using the phone book 75Using the phone bookGeneral usageOverviewIn the phone book you can:• Look up phone numbers.• Look up short dial numbers for easy dialing from an analog or Bluetooth handset. • Modify or delete existing names and phone numbers, or enter new names and phone numbers.Accessing the phone bookTo access the phone book, select PHONE BOOK from the left navigation pane. The phone book shows all entries with entry number, name and phone number. Empty place holders are also included.
Chapter 5: Using the web interfaceTT 98-123571-DraftA Using the phone book 76To sort the phone book, click the title of the column you wish to sort by. For example, to sort by the names in the phone book alphabetically, click on Name in the top row of the phone book.The phone book is divided into subpages. To select the subpages you want, click the relevant link at the bottom of the page.Short dialThe entry number in the phone book is the Short dial number. When making a call from the EXPLORER™ 300 you can use this number instead of dialing the entire phone number.Simply dial 0 <short dial> followed by # or off-hook key.Example: To call the third entry in the phone book from an analog phone, take the phone off hook and dial 03 #.Editing phone book entriesAdding a new entryTo add a new entry, do as follows:1. In the phone book, locate the empty entry number where you want to add the new phone number and click New.2. Type in the name and phone number of the new entry and click Save entry.The new name and number are now listed at the specified entry number in the phone book.Modifying an entry in the phone bookTo modify an entry, do as follows:1. In the phone book, click Edit next to the entry you want to modify.2. Modify the name or number as wanted and click Save entry.The name and/or number in the selected entry is now replaced with the new information.Deleting an entry in the phone bookTo delete an entry, click Delete next to the entry you want to delete.Deleting all entries in the phone bookTo delete all the entries in the phone book, click Delete all entries in phone book at the bottom of the PHONE BOOK window.
Chapter 5: Using the web interfaceTT 98-123571-DraftA Call log 77Call logInformation on total usageTo enter the CALLS window select CALLS from the left navigation pane. The CALLS window contains information on time connected for circuit switched connections.Exporting the call logThe EXPLORER™ 300 logs all calls and data sessions. For information on how to view the lists of calls and data sessions, see the next section. To export the entire call log to a file, do as follows:1. In the CALLS window, click the link Export total Call Log to file.2. Browse to the location where you want to save the log.3. Click OK.
Chapter 5: Using the web interfaceTT 98-123571-DraftA Call log 78Viewing the lists of callsTo see information on outgoing, received or missed calls or data sessions, select one of the following lists from the left navigation pane in the CALLS window:•Outgoing calls shows the start time, receiving end phone number, duration, type and estimated charge of each outgoing call. •Received calls shows the start time, calling phone number, duration and type of each incoming call.•Missed calls shows the start time, calling phone number and type of each incoming call that was not received.•Standard data sessions shows the start time, bytes in, bytes out and estimated charge of each Standard data session.•Streaming data sessions shows the start time, duration, type (Streaming 32, 64 kbps) and estimated charge of each Streaming data session.Date and time is UTC time, received from the satellite. You can sort each of the lists by clicking the title of the column you wish to sort by. If a list covers more than one page, you can click the relevant link at the bottom of the page, to go to another page.When there are more than 100 calls in the total list, the oldest calls are automatically removed to make room for new calls.Note The estimated charge is based on your entries under ADMINISTRATION > Call charges. Thrane & Thrane does not take responsibility for the correctness of this estimated charge.
Chapter 5: Using the web interfaceTT 98-123571-DraftA Handling messages 79Handling messagesSending an SMS message from the EXPLORER™ 300To send an SMS message from the EXPLORER™ 300, do as follows:1. Click MESSAGES from the left navigation pane.This window contains new incoming messages.2. In the left navigation pane, click Write message.3. Type in the message in the WRITE NEW MESSAGE field.If the message text is too long for one SMS, the message is sent as two or more SMS messages. The field below the message field shows the number of SMS messages used to send the message.4. Type in the phone number in the Recipient field. Remember 00 and country code(e.g. 00 45 to call Denmark or 00 1 to call USA).5. Select whether or not you want Delivery notification for this SMS message. Important If the EXPLORER™ 300 is not online when you attempt to send a message, the message is moved to the Outbox in stead of the Sent folder. Messages in the Outbox are not automatically sent when the EXPLORER™ 300 goes online. For further information on the Outbox, see the next section, Options for messages in the Outbox.To make sure a message has been sent, check that it is in the Sent folder.
Chapter 5: Using the web interfaceTT 98-123571-DraftA Handling messages 80If you click Yes, the Status column in the Sent folder will show the status of your message when it has been sent.You can set up delivery notification generally for all SMS messages. This setting is used by default when you send a message. For further information, see Configuring message settings on page 83.6. Click Send.If the EXPLORER™ 300 is online, the message is now sent and moved to the Sent folder. Options for messages in the OutboxMessages in the Outbox are messages that have not been sent, e.g. because the EXPLORER™ 300 was not online when you attempted to send the messages.To access the Outbox, click MESSAGES > Outbox from the navigation pane.You have the following options for messages in the Outbox:• When the EXPLORER™ 300 is online, click Resend next to the message you want to send. When the Write message window opens, click Send.The EXPLORER™ 300 now attempts to send the message again. To make sure the message has been sent, look in the Sent folder.• Click Delete next to a message to delete it.• Click Delete all messages in Outbox to delete all the messages.Options for messages in the Sent folderThe Sent folder contains SMS messages that have been sent.To access the Sent folder, select MESSAGES > Sent from the navigation pane. The Status column shows the status of each message, if you have selected Delivery notification when sending the message.From the Sent folder you have the following options:• Click Resend next to a message you want to send again. When the Write message window opens, click Send.The EXPLORER™ 300 now attempts to send the message again. To make sure the message has been sent, look in the Sent folder. There should now be two copies of the sent message.• Click Forward next to a message you want to forward. When the Write message window opens, type in the phone number of the new recipient and click Send.The EXPLORER™ 300 now attempts to send the message to the new recipient. To make sure the message has been sent, look in the Sent folder.• Click Delete next to a message to delete it.• Click Delete all sent messages to delete all the messages.Note The original message remains in the Outbox. When you have succeeded in sending the message you may want to delete it from the Outbox.
Chapter 5: Using the web interfaceTT 98-123571-DraftA Handling messages 81Sending an SMS message to the EXPLORER™ 300You can send an SMS message to the EXPLORER™ 300 e.g. from a mobile phone, using one of the mobile subscriber numbers for voice. Dial+870 <Mobile subscriber number>To see the voice numbers of your EXPLORER™ 300, select PROPERTIES from the web interface or from the display menu system and view Mobile subscriber numbers. Note, however, that these numbers are only listed if they are available on the SIM card. Otherwise, refer to the information included with your airtime subscription.Receiving a messageIf a message has arrived, the icon bar at the top of the web interface shows an unopened envelope. Click the envelope to see the new message(s).Otherwise, to see new messages, click MESSAGES from the left navigation pane. The window shows new incoming messages. If the message is not an SMS message but information of voice mail, call your voice mail service number to hear the voice mail.To find your voice mail service number, select MESSAGES > Message settings from the left navigation pane and locate the Voice mail service number. Note that the voice mail number is only shown if it is available on the SIM card. Otherwise, refer to the information included with your Airtime subscription.Note The EXPLORER™ 300 does not accept more than 100 incoming messages (including read and unread messages). If you have received 100 messages, you have to delete some of them in order to free space for new messages. Otherwise, the new messages are rejected.
Chapter 5: Using the web interfaceTT 98-123571-DraftA Handling messages 82Options for new SMS messagesTo see new messages, click MESSAGES from the left navigation pane. Besides viewing the new messages, you have a number of options for what to do with each message:• Click Read to move it to your Inbox containing read messages.• Click Reply to reply to a message. Then type in your reply and click Send.For information on how to include the original message in your reply, see Setting up the default message options on page 83.• Click Forward to forward a message to someone. Then type in the phone number in the Recipient field and click Send.• If you want to move all the new messages, click Move all new messages to Inbox.Options for SMS messages in the InboxThe messages in the Inbox are the incoming messages that have been read and moved from the list of new messages (refer to the previous section).From the Inbox, you have the following options:• Click Reply to reply to a message. Then type in your reply and click Send.For information on how to include the original message in your reply, see Setting up the default message options on page 83.• Click Forward to forward a message to someone. Then type in the phone number in the Recipient field and click Send.• Click Delete to delete the message. • Click Delete all messages in Inbox to delete all read messages in the Inbox. Note New messages cannot be deleted until they have been moved to the Inbox.
Chapter 5: Using the web interfaceTT 98-123571-DraftA Handling messages 83Configuring message settingsSetting up the default message optionsYou can set up general options for your outgoing messages. These settings apply by default to all your outgoing messages. Note, however, that you can change the Delivery notification setting for an individual message. For further information, see Sending an SMS message from the EXPLORER™ 300 on page 79.Do as follows:1. Select MESSAGES > Message settings from the left navigation pane.2. If you want to include the original message when you reply, select Yes next to Include message in reply.3. Select whether or not you want Delivery notification for SMS messages. If you click Yes, the Status column in the Sent folder will show the status of your message when it has been sent.4. Click Apply.
Chapter 5: Using the web interfaceTT 98-123571-DraftA Handling messages 84Viewing or changing SMS service center numberThe SMS service center number identifies the SMS service center used when sending and receiving SMS messages. The SMS service center number is stored on the SIM card. • To see the SMS service center number, select MESSAGES > Message settings from the left navigation pane.• To change the number, click Edit next to SMS service center, change the number and click Save. Then click Apply to apply all changes in the window. The SMS service center number is provided from your Airtime Provider.Viewing the Voice mail numberThe Voice mail number is the number you call to hear your incoming voice mails.To see the Voice mail number, selectMESSAGES > Message settings from the left navigation pane.Note The Voice mail number is only listed if it is available on the SIM card. Otherwise, refer to the information included with your Airtime subscription.
Chapter 5: Using the web interfaceTT 98-123571-DraftA EXPLORER™ 300 settings 85EXPLORER™ 300 settingsAccessing the EXPLORER™ 300 settingsSelect SETTINGS from the left navigation pane. The SETTINGS window contains the local settings of the EXPLORER™ 300. The next sections describe these settings.Power up behaviorPointing at power upIf the EXPLORER™ 300 is placed in a fixed position it may not be necessary to go through the pointing process every time the EXPLORER™ 300 is powered. You can set up the EXPLORER™ 300 to automatically establish a connection to the BGAN network, if you know that the signal strength is sufficient.1. In the Power up section of the SETTINGS window, select whether or not pointing is required at power up.• To go through the pointing process every time the EXPLORER™ 300 is powered, select Yes.• To have the EXPLORER™ 300 automatically register itself on the network every time the EXPLORER™ 300 is powered, select No.
Chapter 5: Using the web interfaceTT 98-123571-DraftA EXPLORER™ 300 settings 862. Click Apply.If you have selected that pointing is not required at power up, the start up procedure will be as follows:1. Power up.2. Enter the PIN. After the PIN is accepted, the EXPLORER™ 300 immediately tries to connect to and register on the BGAN network.Automatic power up1. In the Power up section of the SETTINGS window, select whether or not the EXPLORER™ 300 should switch on automatically when external power is applied.• To have the EXPLORER™ 300 switch on automatically when external power is applied, select Yes.• To have the EXPLORER™ 300 switch on only when the Power button is pressed, click No.2. Click Apply.Setting the display backlight and contrastTo set the display backlight and contrast, do as follows:1. In the Backlight section of the SETTINGS window, set the timing.The Timed period is the period of time the light will stay on after the last key is pressed.2. Set the level of the backlight with the Set level scroll bar.3. In the Contrast section, click Yes next to Automatic if you want the contrast to be adjusted automatically according to the temperature.The contrast of the display changes with the temperature. The EXPLORER™ 300 can automatically adjust the contrast to compensate for these variations.4. If you want to set the contrast manually, set the contrast level with the Set level scroll bar.5. Click Apply.
Chapter 5: Using the web interfaceTT 98-123571-DraftA EXPLORER™ 300 settings 87Turning audio indicators on or offThe EXPLORER™ 300 has audio indicators for different events or situations.To enable or disable these audio indicators, do as follows:1. In the Audio indicators section of the SETTINGS window, turn the audio indicators on or off using the radio buttons. Each audio indicator is explained below.2. Click Apply.The EXPLORER™ 300 has audio indicators for the following events:•Pointing.The Pointing sound is used during the pointing process. The frequency increases with the signal strength, to help you find the maximum signal strength when pointing the antenna. This setting is a default setting. When the EXPLORER™ 300 is in pointing mode, you can toggle pointing sound on/off for the current pointing process using S or Ton the keypad of the EXPLORER™ 300. However, the default setting applies at the next pointing process.•Messages.The Message indicator is a sound indicating that a message has arrived.•Alarm.The Alarm indicator is a sound indicating that an alarm is issued. An alarm is issued if the EXPLORER™ 300 detects an error that requires your action.Enabling activation of stealth modeIn Stealth mode, the EXPLORER™ 300 operates with no sounds nor lights. However, it is still possible to operate the EXPLORER™ 300 and the display text is, in most cases, readable.To enable the use of Stealth mode for the EXPLORER™ 300, do as follows:1. Select SETTINGS from the left navigation pane.2. In the Stealth mode section, click Enable.If you click Disable, the Stealth mode function cannot be activated.3. Click Apply.Important Only enable activation of Stealth mode if you are going to use it. If Stealth mode is activated by mistake, it may be difficult to operate the EXPLORER™ 300.Note This setting does not activate Stealth mode, it only enables the use of Stealth mode. To activate Stealth mode, press C+OK on the keypad.To deactivate Stealth mode and return to normal function, press C+OK again.
Chapter 5: Using the web interfaceTT 98-123571-DraftA Setting up the interfaces 88Setting up the interfacesEnabling/disabling interfacesBy default, all interfaces are enabled. However, you can disable the LAN interface, the Bluetooth interface and/or the Phone interface in order to minimize power consumption.The icons in the Icon bar at the top of the web interface shows interfaces that are enabled. Clicking an icon brings you to the window where you can set up the interface or enable/disable it.1. Select SETTINGS > Interfaces from the left navigation pane.2. In the Interfaces window, select Enabled or Disabled next to the interface you want to enable/disable.3. Click Apply.
Chapter 5: Using the web interfaceTT 98-123571-DraftA Setting up the interfaces 89Description of data settingsIntroductionThere are several data parameters that can be set up in the web interface. This section gives an overview of these parameters.APN (Access Point Name)The APN is used by the EXPLORER™ 300 user to establish the connection to the required destination network. This means that the EXPLORER™ 300 must know the APN in order to be able to connect to the destination network. APNs are provided from the Airtime Provider. They may also be defined on the SIM card.Header compressionThe Header of a data packet contains control information belonging to that packet. The information in the Header can take up a considerable amount of bandwidth. In order to save bandwidth, you can use Header Compression, meaning you compress the header information, leaving some of the information out.You can select whether or not to use Header Compression for your data transmission.•Header Compression enabled: Recommended for low-noise applications.If you select Header Compression enabled, you will be using less bandwidth on header information, leaving more bandwidth for the actual payload. However, if the environment is noisy, the system will have to retransmit information, and you may end up using more bandwidth than without Header Compression.•Header Compression disabled: Recommended in noisy environments.If Header Compression is disabled, the system will be less sensitive to noise.Primary and secondary ProfilesA Profile is a collection of Quality of Service (QoS) settings and other settings defining the mode in which data is transmitted on an interface. For example, a Profile is used to define whether a connection should be a Standard or Streaming connection.You can select between a number of predefined Profiles or define your own Profiles for your data transmission.In the EXPLORER™ 300, you need an Administrator password to define Profiles and Traffic Flow Templates.Note If you have selected more than one Profile (one primary and one or more secondary Profiles) for an interface, you must define a Traffic Flow Template before you can establish a valid connection.
Chapter 5: Using the web interfaceTT 98-123571-DraftA Setting up the interfaces 90Configuring the LAN interfaceFor an explanation of each of the data settings, see Description of data settings on page 89.To configure the LAN interface, do as follows:1. Select SETTINGS > Interfaces > LAN.2. Select whether the LAN interface should be Enabled or Disabled.3. Under IP Header compression, select Enabled or Disabled. For information on this setting, see Header compression on page 89.4. Under DHCP status, enable or disable DHCP.If you select Enabled, the internal DHCP server in the EXPLORER™ 300 is enabled.CAUTION! If you are connected using LAN while changing the settings below, your changes may affect your current connection.
Chapter 5: Using the web interfaceTT 98-123571-DraftA Setting up the interfaces 915. Under Local IP address, type in the IP address and netmask for your EXPLORER™ 300.This is the local IP address for your EXPLORER™ 300 when it is in Router mode.6. Under TCP/IP, select whether your computer uses a Dynamic IP address or a Static IP address. If you are using a static address, type in the address.This is the IP address used externally on the satellite network.To check this setting on your computer, see the TCP/IP properties of the LAN connection.7. Select the source of the APN (Access Point Name).There are four options for setting the APN. Unless you have special requirements, it is recommended to use the SIM default, or to set the common APN to SIM default, and then select Common here. You have the following options:•Common. The APN is taken from the Common APN defined under SETTINGS > Interfaces > Common. Refer to Setting a common APN on page 99.•SIM default. The APN is taken from the SIM card.•Network assigned. The APN is assigned from the network.•User defined. Type in the APN. APNs are provided from the Airtime Provider.8. If your APN uses a password, type in the user name and password provided from the Airtime Provider.9. Select the Primary Profile.Select a Profile from the Primary scroll list. This Profile is used by the LAN interface as a first choice, when possible.
Chapter 5: Using the web interfaceTT 98-123571-DraftA Setting up the interfaces 92There are 3 predefined Profiles: Standard, Streaming 32 kbps and Streaming 64 kbps. Additionally, you can define your own custom Profiles.For further information on Profiles and Traffic Flow Templates, see Using Profiles on page 106 and Using a Traffic Flow Template on page 109.10. Select the Secondary Profile.To select more than one secondary Profile, press and hold Ctrl or Shift while selecting.The Context Identifiers (CIDs) for the selected primary and secondary Profiles are listed under Profile CIDs.11. Click Apply.Your LAN settings are applied. Note that changes to your Profiles are not activated until you click Activate.12. Click Activate if you want to activate the changes to your Profiles.Important If you have selected a Streaming connection as your Primary Profile, the LAN interface will be running a Streaming connection until you select another Profile or disconnect the interface. However, if you select one or more Secondary Profiles, you can set up your Traffic Flow Template so that it will only use the Streaming Profile for certain types of traffic.Note If you have selected both a Primary and one or more Secondary Profiles you must define a Traffic Flow Template before you can establish a valid connection.
Chapter 5: Using the web interfaceTT 98-123571-DraftA Setting up the interfaces 93Configuring the Bluetooth interfaceFor an explanation of each of the data settings, see Description of data settings on page 89.To configure the Bluetooth interface, do as follows:1. Select SETTINGS > Interfaces > Bluetooth.2. Under BLUETOOTH VOICE DEVICES, the voice devices paired with the EXPLORER™ 300 are listed. For each voice device in the list, check Standard if you want to be able to receive calls on that device.Only calls with Standard call type are accepted.3. Under DIAL-UP NETWORK DEVICES, the settings for paired data devices are listed. The next steps describe the settings that are available.4. Under IP Header compression, select Enabled or Disabled.For information on Header Compression, see Header compression on page 89.
Chapter 5: Using the web interfaceTT 98-123571-DraftA Setting up the interfaces 945. Under TCP/IP, select whether your computer uses a Dynamic IP address or a Static IP address. If you are using a static address, type in the address.This is the IP address used externally on the satellite network.To check this setting on your computer, see the TCP/IP properties of the Bluetooth connection.6. Under APN, select the source of the APN (Access Point Name).There are four options for setting the APN. Unless you have special requirements, it is recommended to use the SIM default, or to set the common APN to SIM default, and then select Common here. You have the following options:•Common. The APN is taken from the Common APN defined under SETTINGS > Interfaces > Common. Refer to Setting a common APN on page 99.•SIM default. The APN is taken from the SIM card.•Network assigned. The APN is assigned from the network.•User defined. Type in the APN. APNs are provided from the Airtime Provider.7. If your APN uses a password, type in the user name and password provided from the Airtime Provider.8. Select the Primary Profile.Select a Profile from the scroll list. This Profile is used by the Bluetooth interface as a first choice, when possible.There are 3 predefined Profiles: Standard, Streaming 32 kbps and Streaming 64 kbps. Additionally, you can define your own custom Profiles.For further information on Profiles and Traffic Flow Templates, see Using Profiles on page 106 and Using a Traffic Flow Template on page 109.9. Select the Secondary Profile.10. Click Apply.Important If you have selected a Streaming connection as your Primary Profile, the Bluetooth interface will be running a Streaming connection until you select another Profile or turn off the interface. However, you can set up your Traffic Flow Template so that it will only use this Profile for certain types of traffic.Note If you have selected both a Primary and one or more Secondary Profiles you must define a Traffic Flow Template before you can establish a valid connection.
Chapter 5: Using the web interfaceTT 98-123571-DraftA Setting up the interfaces 95Pairing Bluetooth devices from the web interfaceWhat is pairing?Bluetooth Pairing happens when two Bluetooth enabled devices agree to communicate with one another. When this happens, the two devices exchange passkeys and join a pair. The pairing process only takes place the first time the two devices are connected. Once the two devices have established a pair, they automatically accept communication when one device recognizes the other device.Preparing the EXPLORER™ 300 for Bluetooth pairingTo prepare the Bluetooth interface on the EXPLORER™ 300, do as follows:1. Connect a computer to the EXPLORER™ 300, e.g. using the LAN interface.2. Access the web interface from your connected computer.Refer to The web interface on page 67.3. In the web interface, select SETTINGS > Interfaces > Bluetooth and make sure that Bluetooth is Enabled.4. Use the predefined Device name or type in a new name for your EXPLORER™ 300. The Device name is shown to other Bluetooth devices, if the EXPLORER™ 300 is configured to be shown (refer to step 6. below).5. Use the predefined Default passkey or type in a new one.This passkey is used by default when pairing devices with the EXPLORER™ 300.6. Next to Visibility, select Show or Hide.
Chapter 5: Using the web interfaceTT 98-123571-DraftA Setting up the interfaces 96• If you select Show, the device name of the EXPLORER™ 300 is shown to other Bluetooth devices that are searching for devices.• If you select Hide, other Bluetooth devices will not see the EXPLORER™ 300.7. Click Apply at the bottom of the window.Pairing from your Bluetooth deviceFor information on how to pair devices from your Bluetooth device, see Pairing devices in which you can enter a passkey on page 50.Pairing devices with a fixed passkeySome Bluetooth devices, such as headsets, do not provide the possibility to enter a passkey for connecting to another device. These devices have a fixed passkey which must be entered on the other device. This section describes how to pair such devices with the EXPLORER™ 300.Do as follows to pair the devices:1. Connect a computer to the EXPLORER™ 300, e.g. using the LAN interface.2. Start up the EXPLORER™ 300.Refer to Getting started on page 11.3. Turn on Bluetooth on your Bluetooth device and place it close to the EXPLORER™ 300.4. Access the web interface from your connected computer.For further information, see The web interface on page 67.5. Select SETTINGS > Interfaces > Bluetooth and make sure that Bluetooth is Enabled.6. From the left menu of the Bluetooth window, select Add device.Note that you can pair maximum 2 devices. If you have already paired 2 devices, you have to unpair a device before you can pair a new one. For information on how to unpair devices, see Unpairing devices on page 97.7. Click Search.The EXPLORER™ 300 now searches for Bluetooth devices.8. Click Update.9. When the device you want to pair appears in the list, click Pair next to the device.10. Enter the passkey of your Bluetooth device. Note The method for pairing devices may vary depending on your Bluetooth device. Consult your Bluetooth device documentation for information.Note The search procedure can take up to 2-3 minutes. The list is not updated dynamically. Click Update to see new found devices.
Chapter 5: Using the web interfaceTT 98-123571-DraftA Setting up the interfaces 97The default passkey for a Bluetooth headset is often 0000. Otherwise, refer to the manual for your Bluetooth device.11. When you are prompted from the Bluetooth device, usually by a tone, press the button on the device to accept pairing.The new device should now be paired with the EXPLORER™ 300 and added to the list of Paired devices. This list is accessed from the left menu of the Bluetooth window in the web interface.As long as the Bluetooth device is in the list of Paired devices, you can always reconnect the device to the EXPLORER™ 300 without further setup.Viewing paired devicesTo see a list of devices that are paired with the EXPLORER™ 300, do as follows:1. Access the web interface.Refer to The web interface on page 67.2. Select SETTINGS > Interfaces > Bluetooth > Paired devices.The list shows devices that are paired with the EXPLORER™ 300. You can see the name, Class of Device, status (whether or not a device is currently connected) and local phone number.You can also see paired devices in the display. Select PROPERTIES > BLUETOOTH DEVICES in the display menu system to see a list of all paired devices.Unpairing devicesTo remove a device from the list of Paired devices, do as follows:1. Access the web interface and select SETTINGS > Interfaces > Bluetooth > Paired devices.2. In the Paired devices list, click Unpair next to the device you want to remove.When the device is removed from the list, you have to pair it with the EXPLORER™ 300 again to make a connection.Note If you need to unpair an EXPLORER™ Bluetooth Handset, make sure the handset is connected to the EXPLORER™ 300 while you unpair it. If you select Unpair while the handset is not connected, it will automatically be paired again when it approaches the EXPLORER™ 300.
Chapter 5: Using the web interfaceTT 98-123571-DraftA Setting up the interfaces 98Configuring the Phone interfaceDo as follows:1. Select SETTINGS > Interfaces > Phone from the left navigation pane.2. Select Enabled or Disabled to enable/disable the Phone interface.3. Check Standard if you want to be able to receive calls through the Phone interface.Only calls with Standard call type are accepted.4. Click Apply.
Chapter 5: Using the web interfaceTT 98-123571-DraftA Setting up the interfaces 99Setting a common APNSetting the common APNThe common APN setting is defined here and can be selected for each interface. If you are using the same APN for the Bluetooth and LAN interfaces, it is easier to define it once, and then simply select it for the relevant interfaces. Also, if you change the common APN at a later stage, it is automatically updated for all interfaces where the Common setting is selected.To set a common APN, do as follows:1. Select SETTINGS > Interfaces > Common.2. Select the APN. You have the following options:•SIM default. The APN is taken from the SIM card. This is the recommended option, unless you have special requirements.•Network assigned. The APN is assigned from the network.•User defined. Type in the APN. APNs are provided from the Airtime Provider.3. If your APN uses a password, type in the user name and password provided from the Airtime Provider.4. Click Apply.How to use the common APNWhen you configure your individual interface, select Common to use the setting from this window. Where Common is selected in the individual interface settings, the setting will automatically be updated when the Common APN is changed.
Chapter 5: Using the web interfaceTT 98-123571-DraftA Properties, software upload and alarm list 100Properties, software upload and alarm listViewing the properties of the EXPLORER™ 300To view the properties of the EXPLORER™ 300, select PROPERTIES from the left menu.The PROPERTIES window shows:•Local IP address. The local IP address of the EXPLORER™ 300. •IMEI number. The IMEI number (International Mobile Equipment Identity) of the EXPLORER™ 300. This is a unique number that identifies your EXPLORER™ 300. The IMEI number is also printed on the serial number label at the back of the terminal.•SMS service center. A number used to identify the SMS service center used by your EXPLORER™ 300 to send and receive SMS messages.•Mobile subscriber numbers (if available on SIM card). The numbers to use when calling the EXPLORER™ 300.•Software version. The version of the software embedded in the EXPLORER™ 300.•Unit serial number. The serial number of the total unit.•PCB numbers. The numbers of the PCBs in the EXPLORER™ 300.•MAC address of the EXPLORER™ 300.
Chapter 5: Using the web interfaceTT 98-123571-DraftA Properties, software upload and alarm list 101Uploading softwareYou can upload software to the EXPLORER™ 300 without entering the PIN. However, if the PIN is not entered, you must enter the Administration user name and password.To upload software to the EXPLORER™ 300, do as follows:1. Acquire the new software version from Thrane & Thrane and save it on your computer.2. In the web interface, select PROPERTIES from the left navigation pane.The Software version field shows the current software version.3. Click Upload from the left navigation pane.If you have not entered the PIN at start-up, you are prompted for an Administration user name and password. 4. If required, type in the Administration user name and password and click Logon.The default user name is admin and the default password is 1234.5. Click Browse...6. Browse to the new software version and accept it.7. Click the Upload button.Note that the upload procedure takes a couple of minutes. Note When upload is done, your EXPLORER™ 300 automatically restarts with the new software.
Chapter 5: Using the web interfaceTT 98-123571-DraftA Properties, software upload and alarm list 102Viewing the Alarm ListWhen an alarm is issued, the web interface shows an alarm icon in the icon bar.To view the Alarm list, click the alarm icon from the icon bar at the top of the web interface or select Properties > Alarm list from the left navigation pane.The Alarm list window shows a detailed list of active alarms including the time of the first occurrence, ID and severity of the alarm message, number of occurrences and a short text describing the error. For more information on the alarm messages, refer to Alarm messages on page 122.If you need to report the alarms for service purposes, make sure you include the complete ID number. This number is used by service personnel to uniquely identify an alarm.
Chapter 5: Using the web interfaceTT 98-123571-DraftA Administration 103AdministrationAccessing the administration settingsLogging onThe Administration settings require an Administration user name and password. 1. Select ADMINISTRATION from the left navigation pane.2. Enter the Administration user name and password. The default user name is admin and the default password is 1234.The next section explains how to change the user name and password.3. Click Logon.The Administration window is now updated to let you change the user name and password, Save/load a configuration or log off Administration.
Chapter 5: Using the web interfaceTT 98-123571-DraftA Administration 104Changing the administration passwordDo as follows:1. After entering the Administration user name and password in the ADMINISTRATION window, locate the section Change administrator logon.2. Type in the existing user name.3. Type in the new password twice.4. Click Change.At the next logon the new password is required.Saving a configuration to a fileIf you need to reuse a configuration in another EXPLORER™ 300, you can save your current configuration to a file, which can then be loaded into the other EXPLORER™ 300.Do as follows:1. In the ADMINISTRATION window, under Configuration, click Save.2. Accept the default destination file name or type in the destination file name and location.3. Click OK.The configuration is now saved to a file. This file is used to load the configuration into another EXPLORER™ 300. See the next section.
Chapter 5: Using the web interfaceTT 98-123571-DraftA Administration 105Loading a configuration from a file1. In the ADMINISTRATION window, under Configuration, click Load.2. Click Browse... to browse to the file you want to import. Then click Open.3. Click Load.The new configuration is now loaded into your EXPLORER™ 300.Logging off administrationIf you have not entered anything for 30 minutes under ADMINISTRATION, you are logged off automatically.To log off manually, click Logoff under Administrator logoff in the ADMINISTRATION window.Call chargesIf you know the tariff for your subscribed services, you can enter these tariffs in the web interface and automatically calculate the charges for your calls and data sessions.Do as follows:1. From the left navigation pane, select ADMINISTRATION > Call Charges.2. Select the currency from the Currency drop-down list.3. Enter the tariff for each of the services.4. Click Apply.The entered tariffs are used for estimating the charges for calls and data sessions. The estimated charge is listed for each call or data session in the call log. For further information, see Viewing the lists of calls on page 78.Log handling1. From the left navigation pane in the ADMINISTRATION window, select Log Handling.2. To clear the Call log, click OK next to Clear call log?. 3. To clear the total counters, click OK next to Clear total counter?.This will reset the Time connected counters on the Calls page.Note Thrane & Thrane does not take responsibility for the correctness of the estimated charges. This calculation is only a rough estimate of the charge, based on the tariff entered by the user. Also, the Airtime Provider may have different methods of calculating the charge.
Chapter 5: Using the web interfaceTT 98-123571-DraftA Administration 106Using ProfilesWhat is a Profile?A Profile is a collection of Quality of Service (QoS) settings and other settings defining the mode in which data is transmitted on an interface. For example, a Profile is used to define whether the connection is a Streaming connection or a Standard connection.You can select between a number of predefined Profiles or define your own Profiles for your data transmission.If no Traffic Flow Template (TFT) is defined, the Primary Profile for an interface is used for all traffic on that interface. See What is a Traffic Flow Template? in the next section. For further information on Profiles, refer to the 3GPP standard TS 23.107.Selecting the Profiles for an interfaceWhen you set up your interface, you select the Profiles to use for that interface. You select a Primary Profile and optionally one or more Secondary Profiles.For further information on how to select the Profiles, see the “Configuring...” sections for the individual interfaces in this chapter.
Chapter 5: Using the web interfaceTT 98-123571-DraftA Administration 107Defining new ProfilesWhen you define your Profiles you can select Subscribed for many of the settings. If you select Subscribed, the value given in your Airtime subscription will automatically be used.To define a new Profile, do as follows:1. From the left navigation pane, select ADMINISTRATION > Profiles.2. In one of the User defined columns, fill in the top field with the name of your Profile.3. In the Traffic class row of your new Profile, select a class from the drop-down list.You may select one of the following:•Conversational is real-time two-way conversation. It is primarily used for voice over IP and video conferencing.•Streaming is real-time one-way communication. It is primarily used for video and audio.•Interactive is two-way communication (not real-time). It is used for communication that is not very delay-sensitive, such as web browsing, data base retrieval and server access. Examples of machines interaction with remote equipment are: polling for measurement records and automatic data base enquiries (tele-machines).•Background is used for data which is not delay-sensitive, such as E-mails, SMS, download of databases and reception of measurement records.
Chapter 5: Using the web interfaceTT 98-123571-DraftA Administration 1084. Type in the bit rates in kbps in the following rows:•Maximum bit rate ul (kbps) is the maximum upload bit rate allowed for this Profile.•Maximum bit rate dl (kbps) is the maximum download bit rate allowed for this Profile.•Guaranteed bit rate ul (kbps) is the guaranteed upload bit rate needed for this Profile.•Guaranteed bit rate dl (kbps) is the guaranteed download bit rate needed for this Profile.5. In the Delivery order row, select from the scroll list whether or not data should be delivered in the same order it was sent. Yes means the data packets are delivered in the same order they were sent.6. In the Maximum SDU size (byte) row, type in the maximum allowed packet size in Bytes (rounded off to nearest 10). The maximum packet size possible is 1520.7. In the Delivery of erroneous SDUs row, select one of the following from the list:•Yes means packets are allowed to contain errors. This setting is suitable for delay-sensitive transmission, because the need for retransmission is limited. The SDU Error settings in step 8. and step 9. will apply.•No means packets are not allowed to contain errors, and the SDU Error setting in step 8. will not be applied. This setting is suitable where error-free transmission is important and delays are accepted.•No detect means that errors will not be detected, and the SDU Error setting in step 8. will not be applied.8. If you selected Yes in step 7., select from the SDU error ratio drop-down list the fraction of a packet allowed to be lost or erroneous.9. Select from the Residual bit error ratio drop-down list the undetected bit error ratio of a packet. If no error detection is requested, Residual bit error ratio indicates the bit error ratio in the delivered packets.10. In the Transfer delay (ms) row, type in the delay in ms. This is the delay from data is received in the EXPLORER™ 300 until it arrives at the receiving end.11. In the Traffic handling priority row, select from the drop-down list which priority this connection should have.12. Click Apply.The new Profile is now added, and can be selected from the lists of primary and secondary Profiles when you set up your interfaces.Important For best performance, choose the right traffic class for your application. In general, Standard data (Background) is best suited for TCP/IP applications, and Streaming data is best suited for UDP traffic, e.g. live video or audio.Note When you click Apply, the bit rate values you typed in may be rounded off because only certain values are allowed.
Chapter 5: Using the web interfaceTT 98-123571-DraftA Administration 109Using a Traffic Flow TemplateWhat is a Traffic Flow Template?A Traffic Flow Template (TFT) is a packet filter list allowing the Core network and the EXPLORER™ 300 to classify packets received from the external network into the proper PDP (Packet Data Protocol) context.A TFT consists of from one and up to eight packet filters, each identified by a unique packet filter identifier. A packet filter also has an evaluation precedence index that is unique within all TFTs associated with the PDP contexts that share the same PDP address.Information of source, destination, type of service etc. is combined in each packet filter in the TFT.Purpose of the Traffic Flow TemplateThe purpose of the TFT is to assign different priorities to different types of traffic, in order to optimize performance.Example: When you are browsing the Internet, a Standard data connection will normally be sufficient. However, if you need to have a video conference, you may need to use a Streaming connection, in order to obtain a direct connection without interruptions. Your Traffic Flow Template can define these priorities, so that your connection automatically switches to Streaming e.g. when you have a video conference.Defining the Traffic Flow TemplateTo define a new template, do as follows:1. From the left navigation pane, select ADMINISTRATION > Traffic Flow Templates.2. Select which filters should apply to which Profiles.The filters are defined in the Traffic flow filters list. Refer to the next section 3. Click Apply.
Chapter 5: Using the web interfaceTT 98-123571-DraftA Administration 110Defining filters for the Traffic Flow TemplateTo define the filters used in the Traffic flow template, do as follows:1. From the left navigation pane, select ADMINISTRATION > Traffic Flow Templates > Traffic flow filters.Then fill in the details for each traffic flow filter as described below.2. Type in an Evaluation Precedence Index in the Eval.Prec. Index column.3. Fill in one or more of the following fields to define the filter.The allowed ranges appear in hover text when you pass the mouse over the fields.•Source address + Subnet mask.•Protocol number.•Destination port range (From and To).Note that Source and Destination are relative the core network. This means that Destination is your EXPLORER™ 300 terminal.•Source port range (From and To).•Type of Service + Type of Service mask.For further information on the principles and parameters of the Traffic Flow Template, refer to the 3GPP standards TS27.007 V4.2.0 and TS 23.060 V4.7.0.4. Click Apply at the bottom of the window.The new settings are included if you select the filter in the Traffic flow template window.Note This field is mandatory. Each filter must have a different index.
Chapter 5: Using the web interfaceTT 98-123571-DraftA Help desk and diagnostic report 111Help desk and diagnostic reportAccessing the Help deskIf you need help with airtime-related issues you may call the Help desk. By default, the Help desk is the phone number for your Airtime Provider, if it is available on the SIM card.Select HELP DESK from the left navigation pane.If the Help desk number is available on the SIM card, the number is displayed as a link. To change the number, click the link, change the number and click Apply.If you need help with EXPLORER™ 300 issues you should call your local distributor.Generating a diagnostic reportIf you want to generate a diagnostic report, do as follows:1. Click Generate report from the HELP DESK window. In some browsers the file may open directly in your browser. If it does, choose File > Save As to save the file.2. Choose a location for the file and save it.The diagnostic report contains relevant information for troubleshooting. Please enclose this file when you are reporting an error.What’s next?This chapter has explained how to use the web interface for setup and use of the EXPLORER™ 300. You should now be able to set up the EXPLORER™ 300, pair Bluetooth devices, check status, read and send SMS messages, use the phone book and much more.The following chapter, Maintenance and troubleshooting, provides guidelines for troubleshooting and for general maintenance.
TT 98-123571-DraftA 112Chapter 6Maintenance and troubleshooting 6In this chapterThis chapter gives guidelines for troubleshooting and for general maintenance. It also provides an overview of the different means of status signaling,Getting supportOverviewIf this manual does not provide the information required to solve your problem, you may want to contact your Airtime Provider or your local distributor.Airtime supportIf you need assistance from your Airtime Provider, please call the help desk. To see the help desk number, enter the display menu system or the web interface of your EXPLORER™ 300 and select HELP DESK. This help desk number is either taken from the SIM card or entered manually. If no number is available under HELP DESK, check your Airtime subscription for a contact number.EXPLORER™ 300 supportIf you need assistance with problems caused by the EXPLORER™ 300, please call a distributor in your area. Click this link to see a list of Thrane & Thrane distributors.Note The list of distributors is located on the EXPLORER™ 300 CD-ROM delivered with your EXPLORER™ 300, so it may not always be up to date.An updated list is available on Thrane & Thrane’s web site: www.thrane.com. Click Land Mobile and select Distributors from the top menu bar.
Chapter 6: Maintenance and troubleshootingTT 98-123571-DraftA 113Uploading softwareViewing software version statusTo view the version of the embedded software in the EXPLORER™ 300, select PROPERTIES in the web interface or in the display menus and see Software information.Uploading software using the web interfaceYou can upload software from the PROPERTIES > Upload window in the web interface. If you have an Administrator user name and password you do not need to insert a SIM card nor to enter the PIN to be able to upload software.For further information, see Uploading software on page 101.MaintenanceNormal use of the batteryIt is recommended not to partially charge/discharge the battery several times in a row. Partial charging/discharging affects the accuracy of the capacity measurement.Never leave the battery fully discharged for a longer period of time. If the battery is not to be used for a shorter period of time (1 month), charge the battery to minimum 20 to 30% and remove it from the EXPLORER™ 300. If the Battery is stored for more than a month, see Storage at the end of this section.Recharging the batteryTo recharge the battery, insert it into the EXPLORER™ 300 and connect the EXPLORER™ 300 to power. The indicator left to the display is constantly green as long as the battery is charging. When the battery is fully recharged, the green indicator is turned off. If the EXPLORER™ 300 is switched on, the green indicator will be flashing shortly every 2 seconds.If a charging error occurs, the green indicator on the EXPLORER™ 300 flashes rapidly. See the Troubleshooting Guide on page 116.
Chapter 6: Maintenance and troubleshootingTT 98-123571-DraftA 114Accurate display of the battery capacityTo ensure accurate display of the battery capacity, it is recommended to run a “learning cycle” for every 100 recharge/discharge and at first time use. The learning cycle must be performed at 20°C-30°C.A learning cycle is performed as follows:1. Fully charge the battery.2. Remove external power and fully discharge the battery:Use the EXPLORER™ 300 and/or leave it on until it turns off automatically.This way the EXPLORER™ 300 “learns” the complete capacity of the battery. Note that it may take up to 36 hours to discharge the battery if it is not in use.3. Recharge the battery.StorageDo not leave the battery inserted in the EXPLORER™ 300 during storage.If the battery is not to be used for a longer period of time, do as follows:1. Fully charge the battery.2. Remove external power. Then use the EXPLORER™ 300 or leave it on until the display shows a battery capacity of approximately 50%.3. Switch off the EXPLORER™ 300.4. Remove the battery and store it. In this condition the battery can be stored for approximately 1 year at 20°C to 30°C. After 1 year you must recharge the battery. For further information on storage temperature, see Battery on page 129.Disposal of the EXPLORER™ 300Old electrical and electronic equipment marked with this symbol can contain substances hazardous to human beings and the environment. Never dispose these items together with unsorted municipal waste (household waste). In order to protect the environment and ensure the correct recycling of old equipment as well as the re-utilization of individual components, use either public collection or private collection by the local distributor of old electrical and electronic equipment marked with this symbol. Contact the local distributor for information about what type of return system to use. Important Switch off the EXPLORER™ 300 before removing the battery!
Chapter 6: Maintenance and troubleshootingTT 98-123571-DraftA 115Options and accessoriesThe following options and accessories are available from Thrane & Thrane:Item NumberEXPLORER™ Bluetooth Handset + charger cableTT-3625ADesktop charger cradle for EXPLORER™ Bluetooth Handset + power supplyTT-3625A, Opt. 003EXPLORER™ 2-wire phone + cable TT-3625BEXPLORER™ 300 Battery TT-3686LEXPLORER™ 300 Dummy Battery TT-3686FEXPLORER™ 300 Softbag TT-3650A, Opt. 202 EXPLORER™ 300 Car charger cableTT-3650A, Opt. 009EXPLORER™ 300 AC/DC adapter TT-3682LUP0501Q-15P Pole mount kit for EXPLORER™ 300 TT-3650A, Opt. 922
Chapter 6: Maintenance and troubleshootingTT 98-123571-DraftA 116Troubleshooting guideThe below table provides information on some of the problems that might occur, including possible causes and remedies to solve the problems.Problem Possible Cause RemedyThe EXPLORER™ 300 cannot be switched on, or does not stay on when powered by the battery.The battery needs recharging.Recharge the battery. Check the battery indicator in the display.The battery is not inserted properly.Remove the battery and re-insert it. Make sure the battery is inserted properly and that the latch is locked.The battery contacts are dirty or damaged.Clean the battery contacts if necessary. If the contacts are damaged, replace the battery.There is no light in the power indicator nor in the display when the EXPLORER™ 300 is switched on.The EXPLORER™ 300 may be in Stealth Mode (all lights and sounds are off).Press C+OK on the display keypad. This will toggle Stealth Mode on/off.The EXPLORER™ 300 cannot be switched off.The Power button was not pressed long enough.When you switch off the EXPLORER™ 300, hold the Power button until the display shows “Switching off”.In rare cases, it may take up to 10 seconds to switch off the EXPLORER™ 300.Charging error -The green Power indicator flashes rapidly while the battery is being recharged.The temperature is below 0°C or above 45°C.Only charge the battery when the temperature is within the range 0°C to 45°C.The charging voltage is less than 9 V.Wait until charging begins (the green Power indicator lights constantly). If the battery is completely discharged, and it has been out of use for a long time, the charging process may take a long time to start. If charging does not begin within 2-3 hours, contact your local distributor, or purchase a new battery.
Chapter 6: Maintenance and troubleshootingTT 98-123571-DraftA 117The display shows INSERT SIM.The SIM card is not present.Remove the battery and insert the SIM card in the SIM slot according to the instructions in the section Inserting the SIM card on page 12.The SIM card is not inserted properly.Remove the SIM card and re-insert it according to the instructions in the section Inserting the SIM card on page 12.The display shows NO GPS.The EXPLORER™ 300 is unable to register on the network, because the GPS position is unknown.Make sure the view to the GPS satellites is not blocked. To obtain GPS fix, the EXPLORER™ 300 should be placed flat on an even surface pointing straight upwards, with a clear view to as much of the sky as possible. When the EXPLORER™ 300 has obtained GPS fix, you can point the antenna towards the BGAN satellite.To see the GPS status, enter the menu system and select PROPERTIES > GPS STATUS.The display showsEMERGENCY ONLY.The BGAN network is only available for emergency calls. The reason may be one of the following:1) You have pressed C on the EXPLORER™ 300 instead of entering the PIN.2) Your Airtime subscription has expired.3) You are using the wrong SIM card.1) If the display reads “ENTER PIN?” and/or you cannot enter the display menu system, you may have pressed C instead of entering the PIN. Unless the use of PIN is disabled, e.g. from the BGAN LaunchPad, you must enter the PIN before you are allowed make calls. 2) Check your subscription with the Airtime Provider.3) Check that your SIM card is valid for communication on the BGAN network. The display showsNOT REGISTERED.The EXPLORER™ 300 cannot register on the BGAN network.Check that your SIM card is valid for communication on the BGAN network.Check your subscription with the Airtime Provider.Problem Possible Cause Remedy
Chapter 6: Maintenance and troubleshootingTT 98-123571-DraftA 118The EXPLORER™ 300 cannot obtain its position using GPS.There is no GPS signal, or the signal is weak.If the EXPLORER™ 300 has not been used recently within the same location, it can take up to 10 minutes to obtain the GPS position.Check the GPS status in the display or the web interface. To help the EXPLORER™ 300 obtain GPS fix, it should be placed flat on an even surface pointing straight upwards, with a clear view to as much of the sky as possible. When the EXPLORER™ 300 has obtained GPS fix, you can point the antenna towards the BGAN satellite.No signal or weak signal from the BGAN satellite.The view to the satellite is blocked.Make sure the EXPLORER™ 300 has a clear view to the satellite. Be aware that window glass, trees, or even rain may reduce the signal level.The antenna is pointed in the wrong direction.Check that the antenna is pointed according to the position data.Adjust the position to the highest possible signal strength.Connection to the Internet cannot be established.The signal strength is too low.Check that the antenna is pointed according to the position data.Adjust the position to the highest signal strength you can obtain.As a rule of thumb, you should have a a signal strength of 41 dBHz or more to be able to make a call or data session.Your connection is defined as a dial-up connection, but you have not opened the dial-up connection.You need to open the dial-up connection before you can connect to the Internet.Your connection is a dial-up connection, but you have not entered the phone number *98# to indicate a connection to the Internet.Change the phone number in the dial-up connection to *98# and open the dial-up connection before accessing the Internet.Problem Possible Cause Remedy
Chapter 6: Maintenance and troubleshootingTT 98-123571-DraftA 119The web interface cannot be accessed.The browser is configured to use a proxy server.For Microsoft Internet Explorer, select Tools > Internet Options > Connections > LAN Settings and uncheck Use a proxy server for your LAN.You have entered a wrong IP address.Check the IP address and re-enter it.Your connection is defined as a dial-up connection, but you have not opened the dial-up connection.You need to open the dial-up connection before you can connect to the Web server.Your connection is a dial-up connection, but you have not entered the phone number *98# or *99# to indicate connection to the Internet and/or the web interface.Change the phone number in the dial-up connection to *98# or *99# and open the dial-up connection before accessing the web interface.A Phone connection cannot be established.The interface is disabled in the EXPLORER™ 300.Enable the interface by entering the display menu system and selecting SETTINGS > INTERFACES > PHONE > ON, orby accessing the web interface and selecting SETTINGS > interfaces > Phone > EnabledThe cable is not properly connected.Connect the cable.The cable type or connector type is not correct.For information on the correct type of connector and cable, refer to Phone interface on page 131.Incoming calls: The voice quality used for the call is not selected in the web interface.Make sure the voice quality used for calls to the EXPLORER™ 300 is selected in the web interface. Access the web interface and select SETTINGS> Interfaces > Phone. Then select the voice quality for incoming calls.Problem Possible Cause Remedy
Chapter 6: Maintenance and troubleshootingTT 98-123571-DraftA 120A Bluetooth handset connection cannot be established.The interface is disabled in the EXPLORER™ 300.Enable the interface by entering the display menu system and selecting SETTINGS > INTERFACES > BLUETOOTH > ON, orby accessing the web interface and selecting SETTINGS > interfaces > Bluetooth > EnabledThe Bluetooth handset is placed too far away from the EXPLORER™ 300.Bring the handset closer to the EXPLORER™ 300. Note that the specified maximum distance is only valid under ideal conditions.The handset is not yet paired with the EXPLORER™ 300.Pair the devices. Refer to Making a call to the EXPLORER™ 300 on page 55.Incoming calls: The voice quality used for the call is not selected in the web interface.Make sure the voice quality used for calls to the EXPLORER™ 300 is selected in the web interface. Access the web interface and select SETTINGS > Interfaces > Bluetooth. Under BLUETOOTH VOICE DEVICES locate the relevant handset and select the right voice quality for incoming calls.A LAN connection cannot be established.The interface is off in the EXPLORER™ 300.Enable the interface by entering the display menu system and selecting SETTINGS > INTERFACES > LAN > ON, orby accessing the web interface and selecting SETTINGS > interfaces > LAN > EnabledThe cable is not properly connected.Connect the cable.The cable type or connector type is not correct.For information on the correct type of connector and cable, refer to LAN interface on page 132.Problem Possible Cause Remedy
Chapter 6: Maintenance and troubleshootingTT 98-123571-DraftA 121A Bluetooth data connection cannot be established.The interface is off in the EXPLORER™ 300.Enable the interface by entering the display menu system and selecting SETTINGS > INTERFACES > BLUETOOTH > ON, orby accessing the web interface and selecting SETTINGS > interfaces > Bluetooth > Enabled.The computer is placed too far away from the EXPLORER™ 300.Bring the computer closer to the EXPLORER™ 300. Note that the specified maximum distance is only valid under ideal conditions.The computer is not yet paired with the EXPLORER™ 300.Pair the devices. Refer to Making a call to the EXPLORER™ 300 on page 55.The requested Bluetooth profile is not supported, or is not activated on the computer.Check the Bluetooth installation on your computer to see if the profile is supported and activated.Problem Possible Cause Remedy
Chapter 6: Maintenance and troubleshootingTT 98-123571-DraftA 122Status signalingThere are many ways of troubleshooting if an error occurs. The EXPLORER™ 300 has different means of status signaling, to help you find the cause of a problem:•Indicators.The function of the light indicators next to the display is described in Light indicators on page 8. •Alarm messages. •Log files.Alarm messages and log files are described in the following sections.Alarm messagesDisplay of alarm messagesThe EXPLORER™ 300 can detect errors during POST (Power On Self Test) or CM (Continuous Monitoring). When the EXPLORER™ 300 detects an error that requires your action, it issues an alarm.When alarms are issued in your EXPLORER™ 300, the display indicates the number of new alarms, and the red message indicator is flashing.You now have the following options:•Press C to ignore the alarm message and continue from where you were before the alarm was issued.•Press OK to enter the alarm list showing all active alarms. The alarms are listed with their ID numbers. To see the name and time stamp of the alarm, press OK again. Use S and T to scroll through the name, ID and time stamp. If the text is too long, press OK (X) to scroll through the rest of the text.As long as the cause of an alarm is still present, the Main screen shows VIEW ALARM LIST? If you press OK, the list of currently active alarms appears.Explanations for the alarms and remedies to solve the problems are listed in the next section.All alarms are logged in the alarm log. For information on the alarm log, see Alarm log on page 127.
Chapter 6: Maintenance and troubleshootingTT 98-123571-DraftA 123List of alarmsThe following list explains the alarms that may show in the display and in the web interface of the EXPLORER™ 300.Note In the display and in the web interface the ID includes a hyphen followed by a control-digit at the end. This digit is used to make sure the ID is not misinterpreted when passed on, e.g. to service personnel. Make sure you include the entire number when contacting your distributor.ID Alarm Text Explanation Remedy00100 to 00199System Data DamagedImportant system data is damagedDo not use the EXPLORER™ 300. Contact your distributor.00200 to 00209Battery Error Error during communication with the batteryOnly use the EXPLORER™ 300 with external power supply. Contact your distributor.00210 to 00219SIM Module ErrorThe SIM interface on the EXPLORER™ 300 cannot be used.Contact your distributor.00230 to 00239Temperature Sensor FATALThe system is in danger of overheating.Do not use the EXPLORER™ 300. Contact your distributor.00240 to 00249Temperature Sensor ErrorAutomatic adjustment of the display contrast does not work.Contact your distributor.00250 to 00259Bluetooth Module ErrorBluetooth cannot be used. Contact your distributor.00260 to 00269System Error The EXPLORER™ 300 cannot communicate on the satellite network.Contact your distributor.00270 to 00279Voice Module ErrorVoice services cannot be accessed by the EXPLORER™ 300Contact your distributor.00280 to 00289Ethernet Module ErrorThe Ethernet interface on the EXPLORER™ 300 cannot be used.Contact your distributor.
Chapter 6: Maintenance and troubleshootingTT 98-123571-DraftA 12400290 to 00299Power Supply ErrorPower on/off, charging and/or LED control may be out of function.Contact your distributor.00300 to 00309GPS Module ErrorThe GPS module is out of function. The EXPLORER™ 300 cannot obtain a valid GPS position.Contact your distributor.01000 to 01009Temperature Too LowLow ambient temperature is causing the performance of the EXPLORER™ 300 to be degraded or halted.Move the EXPLORER™ 300 to a warmer location.For information on temperature limits, see General specifications on page 128.01100 to 01109Temperature Too HighHigh ambient temperature is causing the performance of the EXPLORER™ 300 to be degraded or halted.Move the EXPLORER™ 300 to a cooler location.For information on temperature limits, see General specifications on page 128.01200 to 01209Battery Level LowThe battery is running out of power.Recharge the battery or replace it with a new one.01300 to 01309No GPS Fix The GPS receiver has not yet achieved position fix.Make sure the view to the GPS satellites is not blocked. To help the EXPLORER™ 300 obtain GPS fix, it should be placed flat on a surface pointing straight upwards, with a clear view to as much of the sky as possible. Note that in some cases it may take up to 10 minutes to obtain GPS fix.ID Alarm Text Explanation Remedy
Chapter 6: Maintenance and troubleshootingTT 98-123571-DraftA 12501400 to 01409Satellite Signal LostThe EXPLORER™ 300 no longer receives a signal from the satellite.Make sure the EXPLORER™ 300 has a clear view to the satellite.Check that the antenna is pointed according to the position data. Adjust the position to the highest possible signal strength.01500 to 01509SIM Card MissingNo SIM card is detected in the SIM slot.Insert SIM card. If the SIM card is already inserted, try removing and reinserting it.01600 to 01609SOS Calls Only The SIM card is not accepted by the network. Only emergency calls are allowed.Enter the PIN and wait for network approval. If the problem persists, contact your Airtime Provider.01700 to 01709Registration For Voice FailedThe EXPLORER™ 300 has not yet been allowed to register for voice services (Circuit Switched).If the problem persists, contact your Airtime Provider.01800 to 01809Registration For Data FailedThe EXPLORER™ 300 has not yet been allowed register for data services (Packet Switched).If the problem persists, contact your Airtime Provider.01900 to 01909Temperature Too Low For ChargingThe temperature is too low for the battery charger to operate.If charging is needed, move the EXPLORER™ 300 to a warmer location. The temperature must be above 0°C/+32°F for the battery charger to operate.02000 to 02009Satellite Signal WeakThe signal from the satellite is weak.Check the line of sight to the satellite. Be aware that window glass may reduce the signal level. Check that the antenna is pointed according to the position data. Adjust the position to the highest possible signal strength.ID Alarm Text Explanation Remedy
Chapter 6: Maintenance and troubleshootingTT 98-123571-DraftA 12602100 to 02109Ciphering Off The network has turned ciphering off.Do not transmit data that requires ciphering.02200 to 02209Ethernet Connection FailedEthernet data session could not be established.See the display call log for the cause of the error. Refer to Calls menu on page 38.If the problem persists, contact your distributor.02400 to 02409Invalid BatteryThe EXPLORER™ 300 is not able to detect the battery type.The reason may be one of the following:• You are not using an original Thrane & Thrane battery•The battery is defectiveThe EXPLORER™ 300 requires an original Thrane & Thrane battery.If you are already using an original Thrane & Thrane battery when you see this alarm, contact your distributor for support.02800 to 02809Antenna FailureThe EXPLORER™ 300 is not able to detect the state of the antenna relay.Do not use the terminal. Contact your distributor.02900 to 02909Bluetooth Device Database FullThe list of paired Bluetooth devices is full. The EXPLORER™ 300 does not allow more than 2 paired devices.Unpair a paired device to make room for a new one.For information on how to unpair devices, see Unpairing devices on page 97.02400 to 02409Network failed authenticationThe EXPLORER™ 300 does not accept the network as a valid BGAN network.Restart the EXPLORER™ 300. If the problem persists, contact your distributor.ID Alarm Text Explanation Remedy
Chapter 6: Maintenance and troubleshootingTT 98-123571-DraftA 127Log filesNoteWhen contacting Thrane & Thrane for support, please include a diagnostic report. The diagnostic report contains information relevant for the service personnel during troubleshooting. To generate the diagnostic report, access the web interface and select Help Desk. Then click Generate report. Alarm logThe alarm log holds information of all alarms issued by the EXPLORER™ 300. The log includes the time of the error, a short description, location of the error etc. This information can help troubleshooting errors in the EXPLORER™ 300. The Alarm log is not accessible from the user interface, but is included when you generate a diagnostic report. For information, see Help desk and diagnostic report on page 111. Call logThe call log holds information of up to 100 calls and data sessions to/from the EXPLORER™ 300.The call log contains detailed information such as date, time, phone numbers, duration, Mb transferred etc., for each call or data session. Date and time is UTC time, received from the satellite.For information on how to view the call log in the display, see Calls menu on page 38.For information on how to view the call log in the web interface, see Viewing the lists of calls on page 78.Note The call log in the display shows information on voice calls but not on data sessions.
TT 98-123571-DraftA 128Appendix ATechnical specifications AIn this appendixThis appendix contains technical specifications for the EXPLORER™ 300 and information on Conformity. General specificationsThe EXPLORER™ 300 meets or exceeds current and proposed Inmarsat specifications for operation on the Inmarsat Broadband Global Area Network.Item SpecificationType EXPLORER™ 300, BGAN Class 3 TerminalMax. data rateaDownlinkUplinkStreaming IPa. Performance depends on a wide range of factors and actual usage.384 kbps (shared)240 kbps (shared)32, 64 kbpsPhysical dimensions 168 mm x 217 mm x 52 mm/6.6” x 8.5” x 2.0”Weight (including Battery) 1.4 kg/3.1 lbsEnvironmental conditionsOperating temperaturePowered by external DCPowered from batteryStorage temperatureWithout batteryWith batteryRelative humidityWater & DustMax. wind-load-25°C to +55°C/-13°F to +131°F0°C to +55°C/+32°F to +131°F-40°C to +80°C/-40°F to +176°F -20°C to +60°C/-4°F to +140°F95% non-condensing at +40°C/+104°FIP-54 (dust and spray proof in all directions)18 m/s or 59 ft/s (Operational)Robustness 0.5 m/1.64 ft drop on concrete (Operational, 95% survival)Supported web browsers(Other browsers may be supported as well, but only these have been tested.)Microsoft Internet Explorer 6.0Mozilla Firefox 1.0Apple Safari 2.0
Appendix A: Technical specificationsTT 98-123571-DraftA 129BatterySpecificationsItem SpecificationBattery type Lithium ion, rechargeableVoltage 11.1 VCapacity 2.2 AhTime between rechargingStandby timeaTx time, maxRx time, maxStandard callba. Performance depends on a wide range of factors and actual usage.b. With either Bluetooth or Phone interface.36 hours1 hour 20 min. @ 96kbps, 0°C to +55°C/+32°F to +131°F3 hours 30 min. @ 64kbps, 0°C to +55°C/+32°F to +131°F3 hours, 0°C to +55°C/+32°F to +131°FCharge timeaLess than 3 hours (when the EXPLORER™ 300 is switched off)Charge temperature 0°C to +45°C/+32°F to +113°F AmbientMin. charge cycles 300Storage temperature1Month3Months1Year-20°C to +60°C/-4°F to +140°F Ambient-20°C to +45°C/-4°F to +113°F Ambient-20°C to +20°C/-4°F to +68°F Ambient
Appendix A: Technical specificationsTT 98-123571-DraftA 130Power inputConnector pin-outThis drawing shows the pin-out for the DC Power connector.SpecificationsAC/DC adapter, SIM interfaceSpecifications+GNDItem SpecificationDC input range +10 to +16 V DCPower consumptionaStandby modeTransmit modeDuring charginga. Performance depends on a wide range of factors and actual usage.0.8 W (Typical)14 W (Typical)38 W max.Connector type 2.5mm EIAJ RC-5320-IVItem SpecificationAC input range 100 to 240 V AC, 47 to 63 HzDC output 15 V DC, 50 WItem SpecificationSlot type Standard SIM card holder
Appendix A: Technical specificationsTT 98-123571-DraftA 131Phone interfaceConnector pin-outThe pin-out for the Phone connector is as follows:SpecificationsPin Function1NC2Tip3Ring4NC1234RJ-11 ConnectorFemale (Receptacle)Item SpecificationConnector type RJ-11, femaleImpedance 180 Ω + 750 Ω/150nFMax. cable length 100 m/80 ΩMax. units connected One unit
Appendix A: Technical specificationsTT 98-123571-DraftA 132LAN interfaceConnector pin-outThe pin-out for the LAN connector is as follows:SpecificationsPin Function1Rx +2Rx -3Tx +4NC5NC6Tx -7NC8NCRJ-45 ConnectorFemale (Receptacle)Item SpecificationConnector type RJ-45, female, MDI-X (IEEE 802.3 10/100BaseT)Standard ISO/IEC 8877:1992 and IEEE 802.3 1998 EditionMax. data rate 10/100 MbpsMax. cable length 100 m/328 ft with Cat5 UTP
Appendix A: Technical specificationsTT 98-123571-DraftA 133Bluetooth interfaceSpecificationsItem SpecificationVersion 1.2Standard Power Class 1. (reduced range: 25 m)The Class 1 interface also supports Class 2 and Class 3 peripherals if they support RSSI (Received Signal Strength Indicator).Antenna Integrated in transceiver unitPhysical media Frequency-Hopping Spread Spectrum RFMax. data rate 721 kbps + 57.6 kbpsFrequency 2400 to 2483.5 MHzMax. coverage outdooraa. Performance depends on a wide range of factors and actual usage.25 m/82 ft Max. number of devices connected1 handset and/or one PC/PDAProfiles supported Cordless Telephony Profile (CTP)Service Discovery ApplicationSerial Port Profiles (SPP):• Dial-up Networking (DUN)• Headset Profile (HSP)
Appendix A: Technical specificationsTT 98-123571-DraftA 134Built-in antennaSpecificationsItem SpecificationType Directional patch array, manually adjustablePolarization RHCPFrequenciesInmarsatTransmitReceiveBearer bandwidthGPSBluetooth1626.5 to 1660.5 MHz1525.0 to 1559.0 MHz200 kHz1575.42 MHz2400.0 to 2483.5 MHzEIRP 10 dBW ±1 dBPower steps 0 to 6 dB in 1 dB steps
Appendix A: Technical specificationsTT 98-123571-DraftA 135EXPLORER™ Bluetooth Handset charger interfaceConnector pin-outThis drawing shows the connector for the EXPLORER™ Bluetooth Handset charging interface.The connector is placed at the back of the EXPLORER™ 300. Pin 1 is the pin closest to the coding projection on the plastic insert.SpecificationsPin 1Pin 2Item SpecificationConnector type ProprietaryOutput 6.4 V/350 mA
Appendix A: Technical specificationsTT 98-123571-DraftA 136Serial number labelThe following label is placed on the EXPLORER™ 300.“Xes” are replaced by the relevant numbers for the specific terminal.
Appendix A: Technical specificationsTT 98-123571-DraftA 137ConformityCE (R&TTE)The EXPLORER™ 300 is CE certified (R&TTE directive) as stated in “Declaration of Conformity with R&TTE Directive”, enclosed in electronic copy on the next page.Use of Bluetooth:Thrane & Thrane have sent notification to all countries in the EU for use of the Bluetooth interface. Individual license may be required in some countries outside the EU and USA.For use in the EU, the following restrictions apply:• France: Outdoor use must be limited to 10 mW EIRP within the frequency band 2454 MHz to 2483.5 MHz.• Italy: Outdoor use outside own premises require general authorization.FCCThis device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:1) This device may not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation.Part 15.21Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.GMPCSThe EXPLORER™ 300 has obtained the GMPCS-MoU mark.Note The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user's authority to operate the equipment.
TT 98-123571-DraftA 139Appendix BAT commands BIn this appendixThis appendix contains a list of AT Commands for the EXPLORER™ 300.Starting up an AT command sessionSet up your computer to use the Bluetooth interface. For further information, see Using a computer with Bluetooth on page 63.Connect your computer to the Bluetooth interface of the EXPLORER™ 300 and launch your terminal program.The following section contains a list of commands that can be used with the EXPLORER™ 300. For further information on the AT commands, refer to the following standards:•ITU V.250 Serial asynchronous automatic dialing and control•3GPP TS 27.005 ver. 4.2.0, Use of Data Terminal Equipment - Data Circuit terminating Equipment (DTE-DCE) interface for Short Message Service (SMS) and Cell Broadcast Service (CBS)•3GPP TS 27.007 ver. 4.6.0, AT command set for User Equipment (UE)3GGP standards are found on www.3gpp.orgITU standards are found on www.itu.int
Appendix B: AT commandsTT 98-123571-DraftA 140List of supported AT commandsCommand FunctionATA AnswerATD DialATE Command echoATH Hang upATI Request identification informationATL Monitor speaker loudnessATM Monitor speaker modeATN Automode controlATP Select pulse dialing (command)ATQ Result code suppressionATS Set registerATT Select tone dialing (command)ATV DCE response formatATX Result code selection and call progress monitoring controlATZ Reset to default configurationAT&C Circuit 109 (Received line signal detector) behaviorAT&D Circuit 108 (Data terminal ready) behaviorAT&F Set to factory defined configurationAT&V Display active and stored profileAT&W Store profileAT+CACM Accumulated call meterAT+CAEMLPP eMLPP priority registration and interrogationAT+CALM Alert sound modeAT+CAMM Accumulated call meterAT+CAOC Advice of charge
Appendix B: AT commandsTT 98-123571-DraftA 141AT+CBC Battery chargeAT+CBST Select bearer service typeAT+CCFC Call forwarding number and conditionsAT+CCLK ClockAT+CCUG Closed user groupAT+CCWA Call waitingAT+CCWE Call meter maximum eventAT+CDIP Called line identification presentationAT+CEER Extended error reportAT+CFCS Fast call setup conditionsAT+CFUN Set phone functionalityAT+CGACT PDP context activate or deactivateAT+CGATT PS attach or detachAT+CGCLASS GPRS mobile station classAT+CGCMOD PDP context modifyAT+CGDATA Enter data stateAT+CGDCONT Define PDP contextAT+CGDSCONT Define secondary PDP contextAT+CGEQMIN 3G quality of service profile (minimum acceptable)AT+CGEQNEG 3G quality of service profile (negotiated)AT+CGEQREQ 3G quality of service profile (requested)AT+CGEREP Packet domain event reportingAT+CGMI Request manufacturer identificationAT+CGMM Request model identificationAT+CGMR Request revision identificationAT+CGPADDR Show PDP addressCommand Function
Appendix B: AT commandsTT 98-123571-DraftA 142AT+CGQMIN Quality of service profile (minimum acceptable)AT+CGQREQ Quality of service profile (requested)AT+CGREG GPRS network registration statusAT+CGSMS Select service for MO SMS messagesAT+CGSN Request product serial number identificationAT+CGTFT Traffic flow templateAT+CHLD Call related supplementary servicesAT+CHUP Hang-up callAT+CIMI Request International Mobile Subscriber IdentityAT+CIND Indicator controlAT+CLAC List all available AT commandsAT+CLCC List current callsAT+CLCK Facility lockAT+CLIP Calling line identification presentationAT+CLIR Calling line identification restrictionAT+CMAR Master resetAT+CMEC Mobile equipment control modeAT+CMEE Report mobile equipment errorAT+CMER Mobile equipment event reportingAT+CMGC Send commandAT+CMGD Delete messageAT+CMGF Message formatAT+CMGL List messagesAT+CMGR Read messagesAT+CMGS Send messageAT+CMGW Write message to memoryCommand Function
Appendix B: AT commandsTT 98-123571-DraftA 143AT+CMOD Call modeAT+CMSS Send message from storageAT+CNMI New message indication to TEAT+CNUM Subscriber numberAT+COLP Connected line identification presentationAT+COPN Read operator namesAT+COPS PLMN selectionAT+CPAS Phone activity statusAT+CPBF Find phone book entriesAT+CPBR Read phone book entriesAT+CPBS Select phone book memory storageAT+CPBW Write phone book entryAT+CPIN Enter PINAT+CPLS Selection of preferred PLMN listAT+CPMS Preferred message storageAT+CPOL Preferred PLMN listAT+CPPS eMLPP subscriptionsAT+CPUC Price per unit and currency tableAT+CPWD Change passwordAT+CR Service reporting controlAT+CRC Cellular result codesAT+CREG Network registrationAT+CRSM Restricted SIM AccessAT+CSCA Service center addressAT+CSCS Select TE character setAT+CSDF Settings date formatCommand Function
Appendix B: AT commandsTT 98-123571-DraftA 144AT+CSIL Silence commandAT+CSMS Select message serviceAT+CSQ Signal qualityAT+CSSN Supplementary service notificationsAT+CSTA Select type of addressAT+CSTF Settings time formatAT+CSVM Set voice mail numberAT+CUSD Unstructured supplementary service dataAT+CAAP Automatic answer for eMLPP ServiceAT+FCLASS Select modeAT+GCAP Request complete capabilities listAT+GCI Country of InstallationAT+GMI Request manufacturer identificationAT+GMM Request model identificationAT+GMR Request revision identificationAT+GSN Request product serial number identificationAT+ICF DTE DCE character framingAT+IFC DTE-DCE local flow controlAT+ILRR DTE-DCE local rate reportingAT+IPR Fixed DTE rateAT+WS46 PCCA STD-101 [17] select wireless networkAT_IBLTH Bluetooth managementAT_IBNOTIFY Control the sending of unsolicited result codesAT_IBTIF Bluetooth configurationAT_IBTINQ Bluetooth inquiry managementAT_IGPS GPS location informationCommand Function
Appendix B: AT commandsTT 98-123571-DraftA 145AT_ILOG Retrieve log file from the EXPLORER™ 300AT_IMETER Call meteringAT_INIS Network interface statusAT_IPOINT Antenna pointingAT_ISIG Signal quality indicationAT_ITCSI Configure incoming voice qualityAT_ITCSO Configure outgoing voice qualityAT_ITEMP Temperature in the EXPLORER™ 300Command Function
TT 98-123571-DraftA 146GlossaryGlossaryAAPN Access Point Name. The Access Point Name is used by the EXPLORER™ 300 user to establish the connection to the required destination network. BBGAN Broadband Global Area Network. A satellite network based on geostationary satellites, delivering data rates of up to 492 kbps to virtually any part of the earth, with full UMTS (3G) compatibility. CCE Conformitée Européenne. This term signifies that a CE certified product conforms to European health, environmental, and safety regulations. In short, it makes the product legal to be sold in the European Union. CID Context IDentifier DDHCP Dynamic Host Configuration Protocol. A protocol for assigning dynamic IP addresses to devices on a network. With dynamic addressing, a device can have a different IP address every time it connects to the network. FFCC Federal Communications Commission. An independent United States government agency, directly responsible to Congress. FCC certification is normally required to make a product legal to be sold in the United States. GGeostationary Placed in a fixed position relative to a point on the surface of the earth. GMPCS Global Mobile Personal Communications by Satellite. GMPCS is a personal communication system providing transnational, regional or global coverage from satellites.
GlossaryTT 98-123571-DraftA 147GMPCS-MoU A framework signed by Member States, GMPCS System Operators, Terminal Manufacturers and Service Providers. The GMPCS-MoU mark allows GMPCS subscribers to take terminals anywhere and use them in countries where they are licensed. GPRS General Packet Radio Service. A standard for wireless communications which runs at speeds up to 115 kbps, compared with current GSM (Global System for Mobile Communications) systems’ 9.6 kbps. GPS Global Positioning System. A system of satellites, computers, and receivers that is able to determine the latitude and longitude of a receiver on Earth by calculating the time difference for signals from different satellites to reach the receiver. IIMEI International Mobile Equipment Identity. A unique number given to every single piece of mobile phone equipment. IMEI numbers are stored in a database containing all valid mobile phone equipment. IMSO International Maritime Satellite Organisation. An intergovernmental body established to ensure that Inmarsat continues to meet its public service obligations, including obligations relating to the GMDSS. Kkbps kilobits per second LLAN Local Area Network. A system that links together electronic office equipment such as computers and word processors, and forms a network within an office or building. LaunchPad LaunchPad is a PC application used to control terminals in the BGAN system. LaunchPad is provided on the Inmarsat CD-ROM supplied with your EXPLORER™ 300. Use of the LaunchPad is described in the user guide on the CD-ROM. MMAC Media Access Control address. A hardware address that uniquely identifies each node of a network. MDI-X Medium Dependent Interface. An MDI-X (for MDI crossover) is a version of MDI that enables connection between like devices. MDI ports connect to MDI-X ports via straight-through cabling. MDI-to-MDI and MDIX-to-MDIX connections use crossover cabling.
GlossaryTT 98-123571-DraftA 148NNC Not Connected PPairing Bluetooth Pairing happens when two Bluetooth enabled devices agree to communicate. The two devices exchange passkeys and join what is called a trusted pair. In a trusted pair, the two devices automatically accept communication with each other. Passkey A unique code or password used when pairing Bluetooth devices. PCB Printed Circuit Board PDA Personal Digital Assistant. A lightweight, hand-held, usually pen-based computer used as a personal organizer. PDP Packet Data Protocol. A network protocol used by external packet data networks that communicate with a GPRS network. PIN Personal Identification Number. A code number used to provide access to a system that has restricted access. PUK PIN Unblocking Key. An eight-digit code used to unblock a SIM card after three incorrect PINs have been entered. The PUK code is supplied with the SIM card. RRSSI Received Signal Strength Indicator SSAS Satellite Access Station. The gateway between the satellites and the worldwide networks such as Internet, telephone network, cellular network etc. SDU Service Data Unit. Also known as a data packet. SIM Subscriber Identity Module.The SIM provides secure storing of the key identifying a mobile phone service subscriber but also subscription information, preferences and storage of text messages. Streaming A technique for transferring data - such as audio or video clips - so that it is processed as a continuous stream. With a Streaming connection you are charged by the minute, like for a telephone connection.
GlossaryTT 98-123571-DraftA 149TTFT Traffic Flow Template. A packet filter list allowing the Core network and the EXPLORER™ 300 to classify packets received from the external network into the proper PDP context. VVPN Virtual Private Network. A network that is constructed by using public wires to connect nodes. You can create networks using the Internet for transporting data, using security mechanisms so that only authorized users can access the network.
TT 98-123571-DraftA 150IndexIndexNumerics2-wire interfaceconnecting, 51specifications, 131Aaccessories available, 115administration settings, 103advanced configurationBluetooth, 93LAN, 90network settings, 99alarmsin display, 45, 122list of active, 44, 102antennafor Bluetooth, 133pointing, 23repointing, 39, 74specifications, 134APNsetting for all interfaces, 99setting for Bluetooth, 93setting for LAN, 90applications overview, 6AT commands, 139audio indicators, 40, 87automatic power up, 41, 86Azimuth, 21Bbacklight in display, 39, 86batterycharging, 113guidelines for use, 113inserting, 12removing, 13specifications, 129BGANcoverage, 2services, 4system overview, 3Bluetooth devicespairing, 50, 95unpairing, 97viewing list of paired, 97Bluetooth handsetcharging interface, 66, 135connecting, 52making a call, 54Bluetooth interfaceconnecting a computer, 63connecting a handset, 52setting up, 93setting voice quality, 93specifications, 133browser settingsfor web interface, 68Ccall log, 38, 85callsholding, 58local, 57making or receiving, 54missed, received, outgoing, 38, 78redial, 56view ongoing, 73waiting indication, 57CE compliance, 137certification, 137clearing logs, 105clearing usage counter, 105common network settings, 99compliance, 137configurationBluetooth, 93exporting to file, 104import from file, 105LAN, 90conformity, 137connectorsBluetooth handset charging, 135LAN, 132overview, 15Phone, 131Power, 130contact information, 112
IndexTT 98-123571-DraftA 151contrast in display, 39, 86coverageInmarsat BGAN system, 2Ddashboard, 72dataadvanced configuration, 99Profiles, 106Traffic Flow Templates, 109data sessionsview ongoing, 73deliveryitems included, 11DHCPenable or disable for LAN, 90displaybacklight, 39, 86contrast, 39, 86menu drawing, 31navigating, 34overview of menus, 30short-cuts, 34symbols, 33disposal, 114distributors, 112EElevation, 21Ethernet interfaceconnecting, 61setting up, 90specifications, 132EXPLORER™ 300type number, iiexport configuration, 104FFCC compliance, 137features, 5Ggeneral specifications, 128GMPCS compliance, 137GPSantenna, 9frequency, 134obtaining GPS fix, 22position, 42troubleshooting, 118view status, 42Hhardwareview version, 72, 100Header compressionenable or disable for Bluetooth, 93enable or disable for LAN, 90help desk number, 44, 111changing with web interface, 111IIMEI number, 43, 72, 100import configuration, 105Inbox for SMS messagesreplying, forwarding or deleting, 82indicatorsfunction, 8interfacesturning on or off, 40, 49interfaces and servicescombinations, 10internal calls, 57IP address, 43, 72, 100items included in delivery, 11LLAN interfaceconnecting, 61setting up, 90specifications, 132LaunchPad, 47LEDsfunction, 8light and sounddisabling, 40, 87light indicatorsfunction, 8local phone call, 57
IndexTT 98-123571-DraftA 152logsclearing, 105MMAC address, 43, 72, 100matrix of services and interfaces, 10messagesconfiguring outgoing, 83deleting in display, 36forwarding, 82opening in display, 36opening in web interface, 82receiving in display, 45receiving in web interface, 81replying, 82sending, 81view list in display, 36mobile subscriber numbersviewing, 43, 72, 100Nnavigationdisplay and keypad, 34web interface, 70number of EXPLORER™ 300 terminal, iiOoff-lineworking with EXPLORER™ 300, 19options available, 115Outbox for SMS messagesresending or deleting messages, 80Ppaired Bluetooth devicesview list, 97pairing Bluetooth devices, 50, 95phonelocal call, 57making calls, 54phone book, 75add number, 76delete all entries, 76delete entry, 76modify entry, 76Phone interfaceconnecting, 51specifications, 131PINadministration PIN, 103entering in display, 20entering in web interface, 71entering with a phone, 53pointing, 23help, 21position data, 21repoint the antenna, 39sound on/off, 40, 87pole mount, 25, 115POTS interfaceconnecting, 51specifications, 131power, 17automatic, 41, 86connecting, 15specifications, 130power up mode, 41, 86Profilesfor data transmission, 106selecting for Bluetooth, 93selecting for LAN, 90propertiesview, 43, 72, 100Proxy serverdisabling, 68PUK code, 20, 53, 71QQuick dial, 54Rredial, 56restoring settings, 41Ssafety summary, iii
IndexTT 98-123571-DraftA 153semi-fixed installation, 25sent messagesresending, forwarding or deleting, 80viewing status, 80serial number, 43, 72, 100servicessupported by BGAN, 4services and interfacescombinations, 10settingsrestore, 41Short dial, 54SIM cardinserting, 12removing, 14specifications, 130SMS in displayopening or deleting, 36receiving, 45view list, 36SMS in web interfaceforwarding, 82opening, 82receiving, 81replying to, 82sending, 81SMS service number, 72, 84, 100softwareuploading, 101view version, 72, 100soundalarm, 40, 87message, 40, 87when pointing, 40, 87sound and lightdisabling, 40, 87specificationsantenna, 134Bluetooth handset charging interface, 135Bluetooth interface, 133Ethernet interface, 132general, 128LAN interface, 132Phone interface, 131Power, 130SIM card, 130Standard data, 60start-upoptions, 18statusmethods for signaling, 122viewing, 46, 72stealth modeactivating, 34enabling, 40, 87Streaming data, 60activating, 37, 60defining Profiles for, 106supportcontact information, 112Ttelephone interfaceconnecting, 51specifications, 131total usageviewing, 73, 77Traffic Flow Templates, 109troubleshooting guide, 116type number of EXPLORER™ 300 terminal, iitypography used in this manual, vUunpairing Bluetooth devices, 97uploading software, 101usage counter, 73, 77clearing, 105Vversionhardware, 43, 72, 100software, 43, 72, 100voice mail numberviewing, 43, 84Wweb interfaceaccessing, 67browser settings, 68definition, 67navigating, 70

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