Toshiba Satellite®/Satellite Pro® P50 B Series User’s Guide Manual GMAD00394010 Sat Pro 14Apr04

User Manual: Toshiba Manual Toshiba Satellite P50-BBT2N22 Windows 8.1 User Manual | Manual Device

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Satellite®/Satellite Pro® P50 - B Series User’s Guide
Contents
Introduction
Chapter 1: Getting Started
Chapter 2: Learning the Basics
Chapter 3: Mobile Computing
Chapter 4: Exploring Your Computer’s Features
Chapter 5: Utilities
Chapter 6: If Something Goes Wrong
Appendix A: TOSHIBA Function Keys
- Functions
Appendix B: Power Cord/Cable Connectors
Glossary
- A
- B
- C
- D
- E
- F
- G
- H
- I
- K
- L
- M
- N
- O
- P
- R
- S
- T
- U
- W
Index

GMAD00394010

04/14

If you need assistance:

Technical support is available online at Toshiba’s Web site at

support.toshiba.com. At this Web site, you will find answers

for many commonly asked technical questions plus many

downloadable software drivers, BIOS updates, and other

downloads.

For more information, see “If Something Goes Wrong” on

page 131 in this guide.

Satellite®/Satellite Pro®

P50 - B Series

User’s Guide

5.375 x 8.375 ver 2.3

Handling the cord on this product will expose you to lead, a

chemical known to the State of California to cause birth defects

or other reproductive harm. Wash hands after handling.

For the state of California only.

Model: Satellite®/Satellite Pro® P50 - B

Series

Recordable and/or ReWritable Drive(s)

and Associated Software Warranty

The computer system you purchased may include Recordable and/

or ReWritable optical disc drive(s) and associated software, among

the most advanced data storage technologies available. As with

any new technology, you must read and follow all set-up and usage

instructions in the applicable user guides and/or manuals enclosed

or provided electronically. If you fail to do so, this product may not

function properly and you may lose data or suffer other damage.

TOSHIBA AMERICA INFORMATION SYSTEMS, INC.

(“TOSHIBA”), ITS AFFILIATES AND SUPPLIERS DO NOT

WARRANT THAT OPERATION OF THE PRODUCT WILL BE

UNINTERRUPTED OR ERROR FREE. YOU AGREE THAT

TOSHIBA, ITS AFFILIATES AND SUPPLIERS SHALL HAVE NO

RESPONSIBILITY FOR DAMAGE TO OR LOSS OF ANY

BUSINESS, PROFITS, PROGRAMS, DATA, NETWORK

SYSTEMS OR REMOVABLE STORAGE MEDIA ARISING OUT

OF OR RESULTING FROM THE USE OF THE PRODUCT,

EVEN IF ADVISED OF THE POSSIBILITY THEREOF.

5.375 x 8.375 ver 2.3

Protection of Stored Data

For your important data, please make periodic back-up copies of all

the data stored on the hard disk or other storage devices as a

precaution against possible failures, alteration, or loss of the data.

IF YOUR DATA IS ALTERED OR LOST DUE TO ANY TROUBLE,

FAILURE OR MALFUNCTION OF THE HARD DISK DRIVE OR

OTHER STORAGE DEVICES AND THE DATA CANNOT BE

RECOVERED, TOSHIBA SHALL NOT BE LIABLE FOR ANY

DAMAGE OR LOSS OF DATA, OR ANY OTHER DAMAGE

RESULTING THEREFROM. WHEN COPYING OR

TRANSFERRING YOUR DATA, PLEASE BE SURE TO

CONFIRM WHETHER THE DATA HAS BEEN SUCCESSFULLY

COPIED OR TRANSFERRED. TOSHIBA DISCLAIMS ANY

LIABILITY FOR THE FAILURE TO COPY OR TRANSFER THE

DATA CORRECTLY.

Critical Applications

The computer you have purchased is not designed for any “critical

applications.” “Critical applications” means life support systems,

medical applications, connections to implanted medical devices,

commercial transportation, nuclear facilities or systems or any other

applications where product failure could lead to injury to persons or

loss of life or catastrophic property damage. ACCORDINGLY,

TOSHIBA, ITS AFFILIATES AND SUPPLIERS DISCLAIM ANY

AND ALL LIABILITY ARISING OUT OF THE USE OF THE

COMPUTER PRODUCTS IN ANY CRITICAL APPLICATIONS.

IF YOU USE THE COMPUTER PRODUCTS IN A CRITICAL

APPLICATION, YOU, AND NOT TOSHIBA, ASSUME FULL

RESPONSIBILITY FOR SUCH USE.

5.375 x 8.375 ver 2.3

FCC Notice “Declaration of Conformity

Information”

This equipment has been tested and found to comply with the limits

for a Class B digital device, pursuant to Part 15 of the FCC rules.

These limits are designed to provide reasonable protection against

harmful interference in a residential installation.

This equipment generates, uses and can radiate radio frequency

energy and, if not installed and used in accordance with the

instructions, it may cause harmful interference to radio

communications. However, there is no guarantee that interference

will not occur in a particular installation. If this equipment does

cause harmful interference to radio or television reception, which

can be determined by turning the equipment off and on, the user is

encouraged to try to correct the interference by one or more of the

following measures:

❖Reorient or relocate the receiving antenna.

❖Increase the separation between the equipment and receiver.

❖Connect the equipment to an outlet on a circuit different from

that to which the receiver is connected.

❖Consult the dealer or an experienced radio/TV technician for

help.

Only Peripherals complying with the FCC Class B limits may

be attached to this equipment. Operation with noncompliant

peripherals or peripherals not recommended by Toshiba is

likely to result in interference to radio and TV reception.

Shielded cables must be used between the external devices

and the computer's ports. Changes or modifications made to

this equipment not expressly approved by Toshiba or parties

authorized by Toshiba could void the user's authority to

operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is

subject to the following two conditions:

❖This device may not cause harmful interference.

❖This device must accept any interference received, including

interference that may cause undesired operation.

Contact Toshiba’s Support Web site at support.toshiba.com.

NOTE

5.375 x 8.375 ver 2.3

Bluetooth® Wireless Technology

Interoperability

Bluetooth

modules are designed to be interoperable with any

product with

Bluetooth

wireless technology that is based on

Frequency Hopping Spread Spectrum (FHSS) radio technology,

and is compliant to:

❖

Bluetooth

Specification as defined and approved by The

Bluetooth

Special Interest Group.

❖Logo certification with

Bluetooth

wireless technology as

defined by The

Bluetooth

Special Interest Group.

Bluetooth

modules enable wireless networks over two or

more (up to a total of seven) TOSHIBA portable devices.

Please contact TOSHIBA computer product support on Web

site http://www.toshiba-europe.com/computers/tnt/

bluetooth.htm in Europe or support.toshiba.com in the

United States for more information.

When you use a

Bluetooth

module close to 2.4 GHz Wireless

LAN devices,

Bluetooth

transmissions might slow down or

cause errors. If you detect certain interference while you use

Bluetooth

device, always change the frequency, move your

device to the area outside of the interference range of 2.4

GHz Wireless LAN devices (40 meters/43.74 yards or more)

or stop transmitting from your device. Please contact

TOSHIBA computer product support on Web site http://

www.toshiba-europe.com/computers/tnt/bluetooth.htm in

Europe or support.toshiba.com in the United States for more

information.

Bluetooth

and Wireless LAN devices operate within the

same radio frequency range and may interfere with one

another. If you use

Bluetooth

and Wireless LAN devices

simultaneously, you may occasionally experience a less than

optimal network performance or even lose your network

connection. If you should experience any such problem,

immediately turn off either one of your

Bluetooth

or Wireless

LAN. Please contact Toshiba computer product support on

Web site http://www.toshiba-europe.com/computers/tnt/

bluetooth.htm in Europe or support.toshiba.com in the

United States for more information.

5.375 x 8.375 ver 2.3

Bluetooth® Wireless Technology and Your

Health

The products with

Bluetooth

® wireless technology, like other radio

devices, emit radio frequency electromagnetic energy. The level of

energy emitted by devices with

Bluetooth

wireless technology

however is much less than the electromagnetic energy emitted by

wireless devices such as mobile phones.

Because products with

Bluetooth

wireless technology operate

within the guidelines found in radio frequency safety standards and

recommendations, TOSHIBA believes

Bluetooth

wireless

technology is safe for use by consumers. These standards and

recommendations reflect the consensus of the scientific community

and result from deliberations of panels and committees of scientists

who continually review and interpret the extensive research

literature.

In some situations or environments, the use of

Bluetooth

wireless

technology may be restricted by the proprietor of the building or

responsible representatives of the organization. These situations

may for example include:

❖Using the equipment with

Bluetooth

wireless technology on

board airplanes, or

❖In any other environment where the risk of interference to other

devices or services is perceived or identified as harmful.

If you are uncertain of the policy that applies on the use of wireless

devices in a specific organization or environment (e.g. airports), you

are encouraged to ask for authorization to use the device with

Bluetooth

wireless technology prior to turning on the equipment.

Exposure to Radio Frequency Radiation

The radiated output power of the

Bluetooth

module is far

below the FCC radio frequency exposure limits.

Nevertheless, the

Bluetooth

module shall be used in such a

manner that the potential for human contact during normal

operation is minimized.

5.375 x 8.375 ver 2.3

Wireless Interoperability

Wireless LAN products are designed to be interoperable with any

wireless LAN product that is based on Direct Sequence Spread

Spectrum (DSSS) radio technology, and is compliant to:

❖The IEEE 802.11 Standard on Wireless LANs (Revision a/b/g/n/

ac), as defined and approved by the Institute of Electrical and

Electronics Engineers.

❖The Wireless Fidelity (Wi-Fi®) certification as defined by the Wi-Fi

Alliance. The “Wi-Fi CERTIFIED” logo is a certification mark of the

Wi-Fi Alliance.

Bluetooth

® and Wireless LAN devices operate within the

same radio frequency range and may interfere with one

another. If you use

Bluetooth

and Wireless LAN devices

simultaneously, you may occasionally experience a less than

optimal network performance or even lose your network

connection.

If you should experience any such problem, immediately turn

off your

Bluetooth

or Wireless LAN device.

Please contact Toshiba computer product support on Web

site

http://www.toshiba-europe.com/computers/tnt/

bluetooth.htm in Europe or support.toshiba.com in the

United States for more information.

Radio Frequency Interference Requirements

This device is restricted to indoor use due to its operation in

the 5.15 GHz to 5.25 GHz frequency range. FCC requires

this product to be used indoors for frequency range 5.15

GHz to 5.25 GHz to reduce the potential for harmful

interference to co-channel Mobile Satellite systems.

Please note that high-power radars are allocated as primary

users of the 5.25 GHz to 5.35 GHz and 5.65 GHz to 5.85

GHz bands. These radar stations can cause interference with

and/or damage this device.

The above caution applies to products that operate with an

802.11a radio device.

NOTE

5.375 x 8.375 ver 2.3

Wireless LAN and Your Health

Wireless LAN products, like other radio devices, emit radio

frequency electromagnetic energy. The level of energy emitted by

Wireless LAN devices however is far much less than the

electromagnetic energy emitted by wireless devices like for

example mobile phones.

Because Wireless LAN products operate within the guidelines

found in radio frequency safety standards and recommendations,

TOSHIBA believes Wireless LAN is safe for use by consumers.

These standards and recommendations reflect the consensus of

the scientific community and result from deliberations of panels and

committees of scientists who continually review and interpret the

extensive research literature.

In some situations or environments, the use of Wireless LAN may

be restricted by the proprietor of the building or responsible

representatives of the organization. These situations may for

example include:

❖Using the Wireless LAN equipment on board airplanes, or

❖In any other environment where the risk of interference to other

devices or services is perceived or identified as harmful.

If you are uncertain of the policy that applies on the use of wireless

devices in a specific organization or environment (e.g. airports), you

are encouraged to ask for authorization to use the Wireless LAN

device prior to turning on the equipment.

Exposure to Radio Frequency Radiation

The radiated output power of the Wireless LAN is far below

the FCC radio frequency exposure limits. Nevertheless, the

Wireless LAN shall be used in such a manner that the

potential for human contact during normal operation is

minimized. The antenna(s) used for this transmitter must not

be co-located or operating in conjunction with any other

antenna or transmitter.

5.375 x 8.375 ver 2.3

Optical Disc Drive Safety Instructions

This section is only applicable if your system has an Optical

Disc Drive.

This appliance contains a laser system and is classified as a

CLASS 1 LASER PRODUCT. To use this model properly,

read the User’s Guide carefully and keep it for your future

reference.

Never attempt to disassemble, adjust or repair an optical

disc drive. You could damage the drive. You would also be

exposed to laser light or other safety hazards, resulting in

serious injury. Always contact an authorized Toshiba service

provider, if any repair or adjustment is required.

Location of the Required Label

(Sample shown below. Location of the label and manufacturing

information may vary.)

Canada – Industry Canada (IC)

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conformé à la norme

NMB-003 du Canada.

This device complies with RSS 210 of Industry Canada.

The installer of this radio equipment must ensure that the

antenna is located or pointed such that it does not emit RF

field in excess of Health Canada limits for the general

population; consult Safety Code 6, obtainable from Health

Canada’s Web site www.hc-sc.gc.ca/rpb. The RF device

shall not be co-located with any other transmitter that has

not been tested with this device.

NOTE

5.375 x 8.375 ver 2.3

Operation is subject to the following two conditions: (1) this device

may not cause interference, and (2) this device must accept any

interference, including interference that may cause undesired

operation of this device.

L’ utilisation de ce dispositif est soumis aux deux conditions

suivantes: (1) il ne doit pas produire de brouillage et (2) l’utilisateur

du dispositif doit être prêt à accepter tout brouillage radioélectrique

reçu, même s’il est susceptible de compromettre son

fonctionnement.

The term “IC” before the equipment certification number only

signifies that the Industry Canada technical specifications were

met.

To prevent radio interference to the licensed service, this device is

intended to be operated indoors and away from windows to provide

maximum shielding. Equipment (or its transmit antenna) that is

installed outdoors is subject to licensing.

Pour empecher que cet appareil cause du brouillage au service

faisant l’objet d’une licence, il doit etre utilize a l’interieur et devrait

etre place loin des fenetres afin de Fournier un ecram de blindage

maximal. Si le matriel (ou son antenne d’emission) est installe a

l’exterieur, il doit faire l’objet d’une licence.

This device is restricted to indoor use due to its operation in

the 5.15 GHz to 5.25 GHz frequency range. Industry Canada

requires this product to be used indoors for frequency range

5.15 GHz to 5.25 GHz to reduce the potential for harmful

interference to co-channel Mobile Satellite systems.

Please note that high-power radars are allocated as primary

users of the 5.25 GHz to 5.35 GHz and 5.65 GHz to 5.85

GHz bands. These radar stations can cause interference with

and/or damage this device.

Les dispositifs fonctionnant dans la bande 5150-5250 MHz sont

réservés uniquement pour une utilisation à l’intérieur afin de réduire

les risques de brouillage préjudiciable aux systèmes de satellites

mobiles utilisant les mêmes canaux.

Veuillez noter que les utilisateurs de radars de haute puissance sont

désignés utilisateurs principaux (c.-à-d., qu’ils ont la priorité) pour

les bandes 5250-5350 MHz et 5650-5850 MHz et que ces radars

pourraient causer du brouillage et/ou des dommages aux

dispositifs LAN-EL.

The above caution applies to products that operate with an

802.11a radio device.

NOTE

5.375 x 8.375 ver 2.3

Regulatory statements

This product complies with any mandatory product specification in

any country/region where the product is sold. In addition, the

product complies with the following:

EU Declaration of Conformity

TOSHIBA declares that this product conforms to the following

Standards:

This product is carrying the CE-Mark in accordance with the related

European Directives. The party responsible for CE-Marking is

TOSHIBA Europe GmbH, Hammfelddamm 8, 41460 Neuss,

Germany.

The European Union WEEE (Waste from

Electrical and Electronic Equipment)

Directive Information

The European Union WEEE (Waste from Electrical and Electronic

Equipment) Directive is intended to protect the quality of the

environment and human health through the responsible use of

natural resources and the adoption of waste management

strategies that focus on recycling and reuse. This Directive requires

producers of electrical and electronic products put on the market in

European Union (EU) member countries after August 2005 to mark

such products with a crossed-out wheeled bin with a black bar

symbol. If the product’s battery or accumulator contains more than

the specified values of lead (Pb), mercury (Hg), and/or cadmium

(Cd) defined in the Battery Directive (2006/66/EC), then the

chemical symbols for lead (Pb), mercury (Hg) and/or cadmium (Cd)

will appear below the crossed out wheeled bin symbol on the

battery.

Supplementary

Information:

*The product complies with the

requirements of the Low Voltage

Directive 73/23/EEC, the EMC

Directive 89/336/EEC and/or the

R&TTE Directive 1999/5/EC.

Pb, Hg, Cd

5.375 x 8.375 ver 2.3

In the European Union, these symbols indicate that when the last

end user wishes to discard this product, it must be sent to

appropriate facilities for recovery and recycling. This Directive

applies to EU member countries only and does not apply to end

users in other countries such as the United States.

Although the initial emphasis is in Europe, Toshiba is already

working with design engineers, suppliers, and other partners to

determine appropriate worldwide product life cycle planning and

end-of-life strategies for our products. Please contact your local

government for applicable laws and regulations governing the

disposal of this product. For information on how to trade-in or

recycle your product, visit www.reuse.toshiba.com.

Europe - Restrictions for use of 2.4 GHz

Frequencies in European Community

Countries

België/

Belgique:

For private usage outside buildings across public grounds over

less than 300m no special registration with IBPT/BIPT is

required. Registration to IBPT/BIPT is required for private

usage outside buildings across public grounds over more than

300m. For registration and license please contact IBPT/BIPT.

Voor privé-gebruik buiten gebouw over publieke groud over

afstand kleiner dan 300m geen registratie bij BIPT/IBPT nodig;

voor gebruik over afstand groter dan 300m is wel registratie bij

BIPT/IBPT nodig. Voor registratie of licentie kunt u contact

opnemen met BIPT.

Dans le cas d’une utilisation privée, à l’extérieur d’un bâtiment,

au-dessus d’un espace public, aucun enregistrement n’est

nécessaire pour une distance de moins de 300m. Pour une

distance supérieure à 300m un enregistrement auprès de

l’IBPT est requise. Pour les enregistrements et licences,

veuillez contacter l’IBPT.

Deutschland: License required for outdoor installations. Check with reseller

for procedure to follow.

Anmeldung im Outdoor-Bereich notwendig, aber nicht

genehmigungspflichtig. Bitte mit Händler die Vorgehensweise

abstimmen.

France: Restricted frequency band: only channels 1 to 7 (2400 MHz

and 2454 MHz respectively) may be used outdoors in France.

Please contact A.R.T. (http://www.art-telecom.fr) for applicable

procedures to follow.

5.375 x 8.375 ver 2.3

Europe - Restrictions for Use of 5 GHz

Frequencies in European Community

Countries

O: allowed x: forbidden

❖To remain in conformance with European spectrum usage laws

for Wireless LAN operation, the above 2.4 GHz and 5 GHz

channel limitations apply. The user should use the wireless

LAN utility to check the current channel of operation. If

operation is occurring outside of the allowable frequencies as

Bande de fréquence restreinte: seuls les canaux 1- 7 (2400 et

2454 MHz respectivement) doivent être utilisés endroits

extérieur en France. Vous pouvez contacter l’Autorité de

Régulation des Télécommunications (http://www.art-

telecom.fr) pour la procédure à suivre.

Italia: License required for indoor use. Use with outdoor installations

not allowed.

È necessaria la concessione ministeriale anche per l’uso

interno.

Verificare con i rivenditori la procedura da seguire.

Nederland: License required for outdoor installations. Check with reseller

for procedure to follow.

Licentie verplicht voor gebruik met buitenantennes. Neem

contact op met verkoper voor juiste procedure.

European Community

Countries

5150-5250

MHz

Channels: 36,

40, 44, 48

Indoor Only

5250-5350

MHz

Channels: 52,

56, 60, 64

Indoor Only

5470-5725 MHz

Channels: 100, 104,

108, 112, 116, 120,

124, 128, 132, 136,

140

Indoor/Outdoor

Austria O x x

Belgium, France,

Switzerland/

Liechtenstein

OOx

Denmark, Finland,

Germany, Greece,

Ireland, Italy,

Luxembourg,

Netherlands, Norway,

Portugal, Sweden, UK

OOO

Iceland, Spain O O O

5.375 x 8.375 ver 2.3

listed above, the user must cease operating the Wireless LAN

at that location and consult the local technical support staff

responsible for the wireless network.

❖The 5 GHz Turbo mode feature is not allowed for operation in

any European Community country.

❖This device must not be operated in ad-hoc mode using

channels in the 5 GHz bands in the European Community.

Ad-hoc mode provides a direct communication between two

client devices without a Wireless LAN Access Point.

❖This device must be used with Access Points that have

employed and activated a radar detection feature required for

European Community operation in the 5 GHz bands. This

device will operate under the control of the Access Point in

order to avoid operating on a channel occupied by any radar

system in the area. The presence of nearby radar operation

may result in temporary interruption of operation of this device.

The Access Point’s radar detection feature will automatically

restart operation on a channel free of radar. You may consult

with the local technical support staff responsible for the

wireless network to ensure the Access Point device(s) are

properly configured for European Community operation.

Taiwan

The legal communications mentioned in the above item refer to

radio communications operated in accordance with

telecommunication laws and regulations.

Low power radio frequency electric machinery shall resist against

interference from legal communications or from industrial, scientific

and medical radio emission electric machinery.

Article 14 Unless approved, for any model accredited low power radio

frequency electric machinery, any company, trader or user shall

not change the frequency, increase the power or change the

features and functions of the original design.

Article 17 Any use of low power radio frequency electric machinery shall

not affect aviation safety and interfere with legal

communications. In the event interference is caused, the use of

such electric machinery shall be immediately discontinued.

Operation of such products can be resumed only when they are

modified and can no longer cause interference.

5.375 x 8.375 ver 2.3

Using this Equipment in Japan

In Japan, the frequency bandwidth of 2,400 MHz to 2,483.5 MHz

for second generation low-power data communication systems

such as this equipment overlaps that of mobile object identification

systems (premises radio station and specified low-power radio

station).

1. Sticker

Please put the following sticker on devices incorporating this

product.

2. Indication

The indication shown below appears on this equipment.

12.4: This equipment uses a frequency of 2.4 GHz.

2DS: This equipment uses DS-SS modulation.

OF: This equipment uses OFDM modulation.

3The interference range of this equipment is less than 40m.

4This equipment uses a frequency bandwidth from

2,400 MHz to 2,483.5 MHz.

It is possible to avoid the band of mobile object identification

systems.

The indication shown below appears on this equipment.

12.4: This equipment uses a frequency of 2.4 GHz.

2FH: This equipment uses FH-SS modulation.

The frequency bandwidth of this equipment may operate within the

same range as industrial devices, scientific devices, medical

devices, microwave ovens, licensed radio stations and non-licensed

specified low-power radio stations for mobile object identification

systems (RFID) used in factory product lines (Other Radio Stations).

1. Before using this equipment, ensure that it does not interfere with

any of the equipment listed above.

2. If this equipment causes RF interference to other radio stations,

promptly change the frequency being used, change the location

of use, or turn off the source of emissions.

3. Contact TOSHIBA Direct PC if you have problems with interference

caused by this product to Other Radio Stations.

2.4DSOF4

(1)

(2)

(3)

(4)

2.4FH1

(1)

(2)

(3)

(4)

5.375 x 8.375 ver 2.3

3The interference range of this equipment is less than 10m.

4This equipment uses a frequency bandwidth from 2,400 MHz to

2,483.5 MHz.

3. TOSHIBA Direct PC

Monday – Friday: 10:00 – 17:00

Toll Free Tel: 0120-15-1048

Direct Dial: 03-3457-4850

Fax: 03-3457-4868

VCCI Class B Information

Device Authorization

This device obtains the Technical Regulation Conformity

Certification and the Technical Conditions Compliance Approval,

and it belongs to the device class of radio equipment of low-power

data communication system radio station stipulated in the Radio

Law and the Telecommunications Business Law of Japan.

This guide is copyrighted by Toshiba America Information Systems,

cannot be reproduced in any form without the prior written

permission of Toshiba. No patent liability is assumed, however, with

respect to the use of the information contained herein.

reserved.

5.375 x 8.375 ver 2.3

Export Administration Regulation

This document contains technical data that may be controlled

under the U.S. Export Administration Regulations, and may be

subject to the approval of the U.S. Department of Commerce prior

to export. Any export, directly or indirectly, in contravention of the

U.S. Export Administration Regulations is prohibited.

Notice

The information contained in this manual, including but not limited

to any product specifications, is subject to change without notice.

TOSHIBA CORPORATION AND TOSHIBA AMERICA

INFORMATION SYSTEMS, INC. (TOSHIBA) PROVIDES NO

WARRANTY WITH REGARD TO THIS MANUAL OR ANY OTHER

INFORMATION CONTAINED HEREIN AND HEREBY EXPRESSLY

DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY

OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD

TO ANY OF THE FOREGOING. TOSHIBA ASSUMES NO LIABILITY

FOR ANY DAMAGES INCURRED DIRECTLY OR INDIRECTLY

FROM ANY TECHNICAL OR TYPOGRAPHICAL ERRORS OR

OMISSIONS CONTAINED HEREIN OR FOR DISCREPANCIES

BETWEEN THE PRODUCT AND THE MANUAL. IN NO EVENT

SHALL TOSHIBA BE LIABLE FOR ANY INCIDENTAL,

CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES,

WHETHER BASED ON TORT, CONTRACT OR OTHERWISE,

ARISING OUT OF OR IN CONNECTION WITH THIS MANUAL OR

ANY OTHER INFORMATION CONTAINED HEREIN OR THE USE

THEREOF.

5.375 x 8.375 ver 2.3

Trademarks

Satellite, Satellite Pro, and eco Utility are either registered

trademarks or trademarks of Toshiba America Information Systems,

Inc. and/or Toshiba Corporation.

Adobe and Photoshop are either registered trademarks or

trademarks of Adobe Systems Incorporated in the United States

and/or other countries.

Bluetooth word mark and logos are owned by the Bluetooth SIG,

Inc. and any use of such marks by Toshiba is under license. Other

trademarks and trade names are those of their respective owners.

U.S. patents apply to this product. See http://patents.dts.com.

Manufactured under license from DTS Licensing Limited. DTS, the

Symbol, & DTS and the Symbol together are registered trademarks

and DTS Premium Voice Pro is a trademark of DTS, Inc. ©DTS, Inc.

The terms HDMI and HDMI High-Definition Multimedia Interface,

and the HDMI logo are trademarks or registered trademarks of

HDMI Licensing LLC in the United States and other countries.

Intel, Intel Core, Celeron, Centrino and Pentium are trademarks or

registered trademarks of Intel Corporation or its subsidiaries in the

United States and other countries.

Microsoft, Outlook, Windows, and Windows Media are either

registered trademarks or trademarks of Microsoft Corporation in

the United States and/or other countries.

MultiMediaCard and MMC are registered trademarks of

MultiMediaCard Association.

Secure Digital, SD, and microSD are trademarks or registered

trademarks of SD-3C, LLC in the United States, other countries or both.

Wi-Fi is a registered trademark of the Wi-Fi Alliance.

All other brand and product names are trademarks or registered

trademarks of their respective companies.

Licenses

This Product is licensed under the AVC, the VC-1 and the MPEG-4

Part 2 Visual patent portfolio licenses for the personal and non-

commercial use of a consumer to (i) encode video in compliance

with the above standards (“Video Standards”) and/or (ii) decode

AVC, VC-1 and MPEG-4 Part 2 Visual that was encoded by a

consumer engaged in personal and non-commercial activity or was

obtained from a video provider licensed to provide such video.

None of the licenses extend to any other product regardless of

whether such product is included with this product in a single

article. No license is granted or shall be implied for any other use.

Additional information may be obtained from MPEG LA, LLC. See

www.mpegla.com.

5.375 x 8.375 ver 2.3

Computer Recycling Information

As part of a commitment to people and the future, Toshiba

promotes the efficient use of resources by working to achieve our

zero-waste-to-landfill goal at all our production sites. In addition to

our existing waste reduction and recycling policies, Toshiba is

strongly committed to reducing electronic waste. In order to ensure

efficient use of resources and appropriate treatment of hazardous

substances, in accordance with recycling regulations in each state,

country, and territory, Toshiba wants to make it easy for customers

to recycle products at the end of the life cycle. To learn more about

Toshiba's sustainability commitment, visit toshiba.com/recycle.

Reuse, Donation, Recycling

Functional computers can be donated to a local charity or resold

easily through a Toshiba-branded program.

Non working Toshiba computers can be mailed-back for free

recycling.

For additional details, please visit toshiba.com/recycle.

5.375 x 8.375 ver 2.3

Contents

Introduction.......................................................26

This guide ............................................................ 28

Safety icons ......................................................... 29

Other icons used............................................ 29

Your computer’s features and

specifications ........................................... 30

Documentation .................................................... 30

Service options .................................................... 30

Chapter 1: Getting Started......................................31

Selecting a place to work .................................... 31

Setting up a work environment...................... 31

Keeping yourself comfortable........................ 32

Computer user comfort recommendations.... 32

Good Working Posture .................................. 32

Using the notebook with an external

keyboard, mouse or monitor.................... 33

Typing style.................................................... 34

Taking breaks and varying tasks ................... 35

Mobile computing tips ................................... 35

Transporting the notebook ............................ 35

Seeking additional help.................................. 36

Contents

5.375 x 8.375 ver 2.3

Check list ....................................................... 36

Precautions .................................................... 37

Important information on your computer’s

cooling fan................................................ 39

Setting up your computer .................................... 39

Connecting to a power source ............................ 40

Charging the main battery ................................... 41

Using the computer for the first time................... 42

Initial setup..................................................... 42

Setting up your software................................ 43

Registering your computer with Toshiba............. 43

To Shut down your computer .............................. 44

To Restart your computer.................................... 45

To place your computer in Sleep mode............... 45

Adding optional external devices......................... 46

Adding memory (optional).................................... 47

Installing a memory module........................... 47

Removing a memory module............................... 53

Checking total memory.................................. 55

Recovering the Internal Storage Drive ................. 55

Creating recovery media................................ 57

Restoring from recovery media...................... 59

Refresh your PC (with user’s data) ................ 60

Reset your PC................................................ 63

Installing drivers and applications.................. 65

Using the touch pad ............................................ 66

Adjusting touch pad settings ......................... 69

Disabling or enabling the touch pad .............. 70

Connecting an external device ...................... 70

Using external display devices ............................ 71

Selecting video cables................................... 71

Connecting an HDMI™-compatible

television or display device ...................... 71

Directing the display output when you

turn on the computer ............................... 72

Adjusting the quality of the external

display...................................................... 73

Customizing your computer’s settings ................ 73

22 Contents

5.375 x 8.375 ver 2.3

Caring for your computer..................................... 73

Cleaning the computer .................................. 74

Moving the computer..................................... 74

Using a computer lock................................... 74

Chapter 2: Learning the Basics.............................. 76

Computing tips .................................................... 76

Using the keyboard.............................................. 78

Function keys................................................. 78

Special Windows® keys ................................ 79

Backlit keyboard .................................................. 79

Touch screen ....................................................... 80

Touch screen navigation................................ 80

Mouse properties................................................. 81

Starting an app .................................................... 81

Starting an app from the Start screen ........... 81

Saving your work ................................................. 82

Backing up your work.......................................... 82

Using the optical disc drive ................................. 83

Viewing Blu-ray Disc™ movies...................... 84

Optical disc drive components ...................... 85

Media control buttons.................................... 86

Inserting an optical disc ................................ 86

Playing optical media..................................... 87

Recording optical media................................ 87

Removing a disc with the computer on ......... 88

Removing a disc with the computer off......... 88

Toshiba’s online resources.................................. 89

Chapter 3: Mobile Computing................................ 90

Toshiba’s energy-saver design............................ 90

Running the computer on battery power............. 90

Battery Notice ................................................ 91

Power management....................................... 92

Charging batteries ............................................... 92

Charging the main battery ............................. 92

Charging the RTC battery .............................. 93

Monitoring battery power .................................... 94

Determining remaining battery power............ 95

Contents

5.375 x 8.375 ver 2.3

What to do when the main battery runs

low............................................................ 96

Setting battery notifications ........................... 96

Conserving battery power ............................. 97

Power Plans ................................................... 98

Using the eco power plan.................................... 99

Changing the main battery................................. 100

Taking care of your battery................................ 100

Safety precautions ....................................... 100

Maintaining your battery .............................. 101

Disposing of your computer .............................. 101

Traveling tips...................................................... 101

Chapter 4: Exploring Your Computer’s Features.... 103

Exploring the Start screen ................................. 103

Charms......................................................... 104

Tiles.............................................................. 105

Exploring the desktop........................................ 105

Finding your way around the desktop ......... 105

Windows® Store................................................. 107

Setting up for communications.......................... 108

Connecting your computer to a network ..... 109

Exploring audio features .................................... 109

Recording sounds........................................ 109

Using external speakers or headphones ..... 110

Using the Web Camera...................................... 111

Using the Memory card reader .......................... 111

Inserting memory media .............................. 112

Removing memory media ............................ 112

Chapter 5: Utilities ................................................114

eco Utility® ........................................................ 115

Password Utility ................................................. 116

Using a supervisor password ...................... 116

Using a user password ................................ 118

Deleting a user password ............................ 120

System Settings................................................. 121

Sleep Utilities ..................................................... 123

USB Sleep and Charge................................ 123

24 Contents

5.375 x 8.375 ver 2.3

Enabling/Disabling USB Sleep and

Charge.................................................... 125

Power supply mode settings ....................... 125

Sleep and Music .......................................... 126

HDD Protection Utility........................................ 127

Function Key...................................................... 128

Recovery Media Creator.................................... 129

Service Station................................................... 129

TOSHIBA Application Installer ........................... 130

Chapter 6: If Something Goes Wrong .................. 131

Problems that are easy to fix ............................. 131

Problems when you turn on the computer ........ 132

The Windows® operating system is not

working ........................................................ 134

Using Startup options to fix problems......... 134

Internet problems......................................... 137

The Windows® operating system can

help you.................................................. 138

Fixing a problem with Device Manager ............. 138

Checking device properties ......................... 138

Memory problems.............................................. 139

Power and the batteries..................................... 140

Keyboard problems ........................................... 142

Display problems ............................................... 142

Disk or storage drive problems.......................... 144

Error-checking ............................................. 144

Optical disc drive problems............................... 146

Sound system problems.................................... 149

Printer problems ................................................ 149

Wireless networking problems........................... 150

DVD Blu-ray Disc™ operating problems ........... 152

Develop good computing habits........................ 153

Data and system configuration backup in

the Windows® operating system............ 154

If you need further assistance............................ 159

Contacting Toshiba...................................... 160

Other Toshiba Internet Web sites ...................... 160

Toshiba’s worldwide offices .............................. 160

Contents

5.375 x 8.375 ver 2.3

Appendix A: TOSHIBA Function Keys ..................162

Functions ........................................................... 162

Help file ........................................................ 163

Display brightness........................................ 163

Output (Display switch) ............................... 164

Disabling or enabling the touch pad ............ 165

Media buttons.............................................. 165

Volume Mute................................................ 165

Disabling or enabling wireless devices ........ 166

Keyboard Function keys .............................. 166

Zoom (Display resolution) ............................ 166

Appendix B: Power Cord/Cable Connectors........167

Glossary..........................................................168

Index ...............................................................183

Introduction

Welcome to the world of powerful, portable, multimedia

computing. With your Toshiba computer, your work and

entertainment can accompany you wherever you go.

Your computer is ENERGY STAR® qualified.

Toshiba is a partner in the Environmental Protection

Agency’s (EPA) ENERGY STAR® Program and has designed

this computer to meet the latest ENERGY STAR® guidelines

for energy efficiency. Your computer ships with the power

management options preset to a configuration that will

provide the most stable operating environment and optimum

system performance for both AC power and battery modes.

To conserve energy, your computer’s power management

features have been pre-configured to activate the display

Sleep mode after 15 minutes of inactivity; the system Sleep

mode is activated after 30 minutes of user inactivity. We

recommend that you leave these and other energy saving

features active, so that your computer will operate at its

maximum energy efficiency. You can wake the computer

from Sleep mode by pressing the power button. See the

“Mobile Computing” section of the Toshiba User’s Guide for

more information on using power management settings to

conserve computer energy.

Introduction

5.375 x 8.375 ver 2.3

When considering additions to your home office, purchase

products that have earned the ENERGY STAR® for all your

equipment needs, which can save you money, save energy,

and help protect the climate.

Visit http://www.energystar.gov or

http://www.energystar.gov/powermanagement for more

information regarding the ENERGY STAR® Program.

This computer is compatible with European Union

Directive 2011/65/EU, Restriction of the use of certain

Hazardous Substances in electrical and electronic

equipment (RoHS), which restricts use of certain

chemicals including, but not limited to, lead, cadmium,

mercury, hexavalent chromium, PBB, and PBDE. Toshiba

requires its computer component suppliers to meet

RoHS requirements and verifies its suppliers’

commitment to meeting RoHS requirements by

conducting component sampling inspections during the

product design approval process.

Certain Microsoft® software product(s) included with this

computer may use technological measures for copy

protection. IN SUCH EVENT, YOU WILL NOT BE ABLE

TO USE THE PRODUCT IF YOU DO NOT FULLY

COMPLY WITH THE PRODUCT ACTIVATION

PROCEDURES. Product activation procedures and

Microsoft’s privacy policy will be detailed during initial

launch of the product, or upon certain reinstallations of

the software product(s) or reconfigurations of the

computer, and may be completed by Internet or

telephone (toll charges may apply).

Some software may differ from its retail version (if

available), and may not include user manuals or all

program functionality.

NOTE

28 Introduction

This guide

5.375 x 8.375 ver 2.3

The product specifications and configuration information

are designed for a product Series. Your particular model

may not have all the features and specifications listed or

illustrated. For more detailed information about the

features and specifications on your particular model,

please visit Toshiba’s Web site at support.toshiba.com.

While Toshiba has made every effort at the time of

publication to ensure the accuracy of the information

provided herein, product specifications, configurations,

prices, system/component/options availability are all

subject to change without notice. For the most

up-to-date product information about your computer, or

to stay current with the various computer software or

hardware options, visit Toshiba’s Web site at

support.toshiba.com.

This guide

This guide introduces the computer's features as well as

some basic procedures needed to perform tasks in

Windows 8.1. You can:

❖Read the entire guide from beginning to end.

❖Skim through and stop when a topic interests you.

❖Use the table of contents and the index to find specific

information.

NOTE

Introduction

Safety icons

5.375 x 8.375 ver 2.3

Safety icons

This manual contains safety instructions that must be

observed to avoid potential hazards that could result in

personal injuries, damage to your equipment, or loss of data.

These safety cautions have been classified according to the

seriousness of the risk, and icons highlight these instructions

as follows:

Indicates an imminently hazardous situation which, if not

avoided, will result in death or serious injury.

Indicates a potentially hazardous situation which, if not

avoided, could result in death or serious injury.

Indicates a potentially hazardous situation which, if not

avoided, may result in minor or moderate injury.

Indicates a potentially hazardous situation which, if not

avoided, may result in property damage.

Provides important information.

Other icons used

Additional icons highlight other helpful or educational

information:

TECHNICAL NOTE: This icon indicates technical

information about the computer.

HINT: This icon indicates helpful hints and tips.

DEFINITION: This icon indicates the definition of a term

used in the text.

NOTE

30 Introduction

Documentation

5.375 x 8.375 ver 2.3

Your computer’s features and specifications

Certain computer chassis are designed to accommodate all

possible configurations for an entire product Series. Your

select model may not have all the features and specifications

corresponding to all of the icons or switches shown on the

computer chassis, unless you have selected all those

features.

This information applies to all the features and icons

described in this guide.

Below are examples of some of the many possible icons

used on your computer:

(Sample Illustration) System icons

Documentation

Your computer comes with the following documentation:

❖An electronic version of the User’s Guide (this document)

❖A Quick Start document

❖It may also include other documentation

For accessory information, visit Toshiba’s Web site at

accessories.toshiba.com.

Service options

Toshiba offers a full line of service programs to complement

its standard limited warranty. Toshiba’s standard limited

warranty, extended warranty, and service upgrade terms and

conditions are available at warranty.toshiba.com.

To stay current on the most recent software and hardware

options for your computer, and for other product information,

be sure to regularly check the Toshiba Web site at

support.toshiba.com.

If you have a problem or need to contact Toshiba, see “If

Something Goes Wrong” on page 131.

Chapter 1

Getting Started

This chapter provides tips for using your computer

effectively, summarizes how to connect components, and

explains what to do the first time you use your computer.

Please read the safety instruction information on the Quick

Start document (that shipped with your computer) carefully

and make sure you fully understand the instructions before

you attempt to use your computer in order to avoid potential

hazards that could cause bodily injury, property damage, or

damage the computer.

Selecting a place to work

Your computer is portable and designed to be used in a

variety of circumstances and locations.

Setting up a work environment

Place the computer on a hard flat surface that is large

enough for the computer and any other items you are using,

such as a printer. Leave enough space around the computer

and other equipment to provide adequate ventilation.

Otherwise, they may overheat.

To keep your computer in prime operating condition, protect

your work area from:

❖Dust, moisture, and direct sunlight.

32 Getting Started

Selecting a place to work

❖Equipment that generates a strong electromagnetic field,

such as stereo speakers (other than speakers that are

connected to the computer) or speakerphones.

❖Rapid changes in temperature or humidity and sources

of temperature change such as air conditioner vents or

heaters.

❖Extreme heat, cold, or humidity.

❖Liquids and corrosive chemicals.

Keeping yourself comfortable

This section provides information for setting up your work

environment and tips for working comfortably throughout the

day.

Computer user comfort recommendations

Good Working Posture

❖Adjust your chair height: your feet should be flat on the

floor and the bottom of your thighs should be evenly

supported by the seat. If your feet cannot reach the floor,

use a foot rest. Avoid pressure points behind the knee or

under the thigh.

❖The space under your desk should be free of clutter so

that your legs and feet are not restricted, and you can

get close enough to your notebook and other items that

you use frequently.

❖Adjust the chair back rest: it should match the curve of

your back and provide comfortable back support.

❖Adjust the chair arm rests: they should be about the

same height as the keyboard and comfortably support

your arms, allowing your shoulders to relax.

❖When using the keyboard, it should be centered in front

of you.

❖The keyboard and pointing device should be close to

your elbow level. The keyboard should be flat so that

your wrists are straight when typing. However, if the

notebook is on a work surface that is above your elbow

height you may need to slope the notebook to keep your

wrists straight.

❖Work with relaxed shoulders.

Getting Started

Selecting a place to work

❖When typing, keep your wrists straight and try not to rest

your wrists on the notebook. Support your arms on your

forearm area. The forearms can be supported by the

chair arm supports or the desk surface.

❖The notebook display should be tilted so that the image

on the screen is clear.

❖Avoid glare: position the notebook so that light sources

(lamps or windows) do not shine or reflect directly into

your eyes. Place the notebook display away from bright

light sources or reduce the light intensity from windows

by using blinds. Glare on the notebook display may

cause eye strain, eye fatigue or headaches.

❖Certain notebook displays have a brightness

approaching that of a TV device. We recommend that

you adjust the brightness of your notebook display to a

comfortable level to prevent possible eye strain.

❖Keep your head level, facing forward and balanced over

your torso.

❖Adjust the font size of text on your screen to make

viewing comfortable.

❖Rest your eyes periodically by focusing on objects that

are farther away.

Using the notebook with an external keyboard,

mouse or monitor

(Sample Illustration) Correct posture

34 Getting Started

Selecting a place to work

❖When using a notebook for long hours, it may be more

comfortable to dock the notebook and use an external

keyboard, mouse and monitor.

❖The keyboard and mouse (or trackball) should be close

to your elbow level.

❖The mouse should be next to the keyboard to avoid a

reach. If you have to reach, the arm should be supported

in the forearm area by the desk surface or the chair arm

supports.

❖Alternative keyboards, such as the split curved

keyboard, may improve shoulder and arm comfort.

❖Select a mouse that is comfortable for you to use.

❖Don’t rest your wrists on the edge of the keyboard or on

the work surface when typing.

❖The monitor should be about an arm length away while

sitting back in the chair.

❖The monitor should be centered in front of your body.

❖The top of the monitor should be at or slightly below eye

level. A monitor that is too high or too low can cause

awkward head and neck postures and may lead to

discomfort in the neck muscles.

❖If you use bifocals you may need to lower the monitor.

Alternatively, you might consider customized

prescription computer glasses.

Typing style

❖Learn to touch type so that you don’t have to look down

at the keyboard.

❖Type with straight wrists.

❖Type lightly.

❖Learn the keyboard shortcuts for your applications. You

will be more productive.

❖Use the pointing device (e.g., touch pad, Accupoint®, or

tablet pen whichever is available with your notebook

computer, or other optional pointing devices like mouse

or trackball) with a comfortable hand posture. Avoid

awkward hand postures or high gripping force.

❖It is helpful to change the type of pointing device that

you use on a regular basis to avoid working in just one

hand posture.

Getting Started

Selecting a place to work

Taking breaks and varying tasks

❖Change the way you work so that you are not stuck in

the same posture for long periods of time. Some people

find it comfortable to occasionally stand while using the

notebook. To do this properly, the notebook needs to be

on an elevated surface. Make sure you follow the Good

Working Posture points mentioned above while working.

❖Take short, strategically spaced rest breaks to avoid eye

strain and body fatigue. For example, stand up and walk

around or stretch for a few minutes every hour.

❖Taking regular breaks is especially important if you are

working long hours on your computer or working on a

deadline.

❖If stress at work is affecting your health, try to identify

the sources of the stress and evaluate ways to reduce

the stress.

Mobile computing tips

❖When using the notebook at airports, on airplanes or

trains, or at meetings, make sure that you take the time

to consider the points just mentioned.

❖When working on the road it may be difficult to set up

the notebook in an optimal position. In these situations it

is important that you take frequent breaks and change

your posture frequently to relieve the excess loads on

your body.

❖Be creative, when in a hotel room, use a rolled up

blanket or pillows to provide back support, or to provide

arm support. To position the computer at a good height,

remember to operate the computer on a hard flat stable

surface. Using your computer on a carpet, blanket or

other soft materials can block the air vents including

those located at the base of the computer and possibly

cause overheating of your computer.

Transporting the notebook

Although your notebook is light, carrying it for a long time

may lead to shoulder and arm fatigue. If you carry your

notebook with other items, consider using an ergonomically-

designed computer case.

36 Getting Started

Selecting a place to work

Seeking additional help

Follow the advice from your employer’s company health and

safety staff. Contact them if you need assistance making

adjustment to your workstation or adjusting the lighting.

Again, if you experience persistent or recurrent pain, ache,

numbness, burning, or stiffness you should promptly see a

qualified health care provider. These sensations may be

caused by serious medical conditions that can be treated.

For more specific recommendations on the safety and

comfort of your computer environment, customers in the

United States may visit the United States Department of

Labor, Occupational Safety & Health Administration Web site

at:

http://www.osha.gov/SLTC/etools/computerworkstations/

Check list

❏Is your chair comfortable - does it support your back and

arms well?

❏Are your feet flat on the ground?

❏Is there adequate space under your desk for your legs?

❏Are the keyboard and mouse at elbow level?

❏Are your shoulders relaxed when using the keyboard?

❏Are your shoulders relaxed when using a mouse or other

optional pointing device?

❏Are your hands and wrists aligned in a comfortable,

straight posture?

❏Are your arms supported in the forearm area (not at the

wrist)?

❏Do you hold the mouse or trackball with a loose, relaxed

hand?

❏Do you use a light touch when typing or using the

mouse?

❏Do you clean your mouse or trackball regularly?

❏Is the top of your monitor close to eye level?

❏Is the monitor about an arm length away?

❏Have you eliminated the glare on the monitor?

❏Is the monitor tilted so that it is easy to read?

❏Do you change postures regularly?

❏Do you take breaks, at least once an hour?

Getting Started

Selecting a place to work

Precautions

Your computer is designed to provide optimum safety and

ease of use, and to withstand the rigors of travel. You should

observe certain precautions to further reduce the risk of

personal injury or damage to the computer.

❖Avoid prolonged physical contact with the underside or

surface of the computer.

Never allow any liquids to spill into any part of your

computer, and never expose the computer to rain, water,

seawater or moisture. Exposure to liquid or moisture can

cause electric shock or fire, resulting in damage or

serious injury. If any of these eventualities should

accidentally occur, immediately:

1. Turn off the computer.

2. Disconnect the AC adaptor from the power plug

socket and computer.

Failure to follow these instructions could result in serious

injury or permanent damage to the computer.

Do not turn on the power again until you have taken the

computer to an authorized service center.

❖Avoid prolonged physical contact with the underside

or surface of the computer.

❖Computer base and palm rest can become hot! Avoid

prolonged contact to prevent heat injury to skin.

Today’s performance computers generate heat under normal

operating conditions, as a function of system activity. Avoid

extended contact between the computer base or palm rest

and your skin. Under certain operating conditions such

prolonged contact between the computer base or palm rest

and your skin may result in skin irritation and/or heat injury.

38 Getting Started

Selecting a place to work

Consider using a hard computer insulating pad or similarly

suitable hard insulating material when using a computer on

your lap.

Never place a heavy object on the computer and be

careful not to drop a heavy object onto the computer. It

could damage the computer or cause system failure.

❖Never turn off the computer if a drive light indicates a drive is

active.

Turning off the computer while it is reading from or

writing to a disk/disc or flash media may damage the

disk/disc or flash media, the drive, or both.

❖Keep the computer and disks away from objects that

generate strong magnetic fields, such as large stereo

speakers.

Information on some disks is stored magnetically.

Placing a magnet too close to a disk can erase important

files.

Handle discs carefully. Avoid touching the surface of the

disc. Grasp it by its center hole and edge. If you handle

the disc incorrectly, you could damage the disc and

possibly lose data.

❖Scan all new files for viruses.

This precaution is especially important for files you

receive via email or download from the Internet.

Occasionally, even new programs you buy from a

supplier may contain a computer virus. You need a

special program to check for viruses.

Getting Started

Setting up your computer

Important information on your computer’s

cooling fan

Your computer may have a CPU cooling fan that cools the

CPU by drawing outside air into the computer.

Always make sure your computer and AC adaptor have

adequate ventilation and are protected from overheating

when the power is turned on or when an AC adaptor is

connected to a power outlet (even if your computer is in

Sleep mode). In this condition, observe the following:

❖Never cover your computer or AC adaptor with

any object.

❖Never place your computer or AC adaptor near a

heat source, such as an electric blanket or heater.

❖Never cover or block the air vents including those

located at the underside of the computer.

❖Always operate your computer on a hard flat

surface. Using your computer on a carpet or other

soft material can block the vents located at the

underside of the computer.

Overheating your computer or AC adaptor could cause

system failure, computer or AC adaptor damage or a fire,

possibly resulting in serious injury.

The cooling fan location will vary depending on the

computer.

Setting up your computer

TECHNICAL NOTE: You must complete all setup steps

up to and including “Setting up your software” on

page 43 before adding external or internal components

to your computer. These components include, but are

not limited to, a mouse, keyboard, and printer.

Your computer contains a rechargeable main battery that

needs to be charged before you can use it.

To use external power or to charge the battery you must

attach the AC adaptor. See “Connecting to a power source”

on page 40.

NOTE

40 Getting Started

Connecting to a power source

Please handle your computer carefully to avoid

scratching or damaging the surface.

Connecting to a power source

Your computer requires power to operate. Use the power

cord/cable and AC adaptor to connect the computer to a live

electrical outlet, or to charge the computer’s battery.

Never pull on a power cord/cable to remove a plug from

a socket. Always grasp the plug directly. Failure to follow

this instruction may damage the cord/cable, and/or result

in a fire or electric shock, possibly resulting in serious

injury.

Always confirm that the power plug (and extension cable

plug if used) has been fully inserted into the socket, to

ensure a secure electrical connection. Failure to do so

may result in a fire or electric shock, possibly resulting in

serious injury.

Be careful if you use a multiple connector. An overload on

one socket could cause a fire or electric shock, possibly

resulting in serious injury.

Always use the TOSHIBA AC adaptor that was provided

with your computer, or use AC adaptors specified by

TOSHIBA to avoid any risk of fire or other damage to the

computer. Use of an incompatible AC adaptor could

cause fire or damage to the computer possibly resulting

in serious injury. TOSHIBA assumes no liability for any

damage caused by use of an incompatible adaptor.

To connect AC power to the computer:

1Connect the power cord/cable to the AC adaptor.

Handling the cord on this product will expose you to

lead, a chemical known to the State of California to

cause birth defects or other reproductive harm.

Wash hands after handling.

NOTE

Getting Started

Charging the main battery

2Plug the AC adaptor cord into the DC-IN on the side of

the computer.

To locate your DC-IN port, please refer to your Quick

Start document.

3Connect the power cord/cable to a live electrical outlet.

The AC power light on the indicator panel glows white.

Never attempt to connect or disconnect a power plug

with wet hands. Failure to follow this instruction could

result in an electric shock, possibly resulting in serious

injury.

The computer’s main battery light gives you an

indication of the main battery’s current charge:

❖Glows amber while the main battery is being charged

(AC adaptor connected)

❖Glows white when the main battery is fully charged

❖Is unlit when the main battery has discharged, the

battery is not charging, or the AC adaptor is not

plugged into the computer or AC outlet

❖Flashes amber when the main battery charge is low

and it is time to recharge the main battery or plug in

the AC adaptor

If the AC power light flashes amber during charging,

either the main battery is malfunctioning, or it is not

receiving correct input from the AC power supply.

Charging the main battery

The computer’s battery is not accessible by the user.

Before using the battery to power the computer, you must

charge the battery.

To charge the battery, leave the computer plugged into an

AC power source with the computer turned off until the

battery light glows white. After that, the battery will be

completely charged and ready to power the computer.

NOTE

42 Getting Started

Using the computer for the first time

Battery life and charge time may vary depending on the

applications power management settings, and features

used.

Using the computer for the first time

The computer is now ready for you to turn it on and begin

using it, see “Exploring Your Computer’s Features” on

page 103.

When opening or closing the display panel, place one

hand on the palm rest to hold the computer in place and

use the other hand to slowly open or close the display

panel.

To avoid damaging the display panel, do not force it

beyond the point where it moves easily and never lift the

computer by the display panel.

Do not press or push on the display panel and be careful

to remove any pens or other objects from the keyboard

area before closing the display panel.

Small bright dots may appear on your screen display when

you turn on your computer. Your display contains an

extremely large number of thin-film transistors (TFT) and is

manufactured using high-precision technology. Any small

bright dots that may appear on your display are an intrinsic

characteristic of the TFT manufacturing technology. Over a

period of time, and depending on the usage of the computer,

the brightness of the screen will deteriorate. This is also an

intrinsic characteristic of the screen technology. When the

computer is operated on battery power, the screen will dim

and you may not be able to increase the brightness of the

screen while on battery power.

Initial setup

The Startup screen is the first screen displayed when you

turn on your computer for the first time. Follow the on-screen

instructions on each screen in order to properly install the

operating system and begin using your computer.

NOTE

Getting Started

Registering your computer with Toshiba

Setting up your software

When you turn on the computer for the first time, do not

turn off the power again until the operating system has

loaded completely.

The names of windows displayed, and the order in

which windows appear, may vary according to your

software setup choices.

The first time you turn on your computer, the setup guides

you through steps to set up your software. Follow the on-

screen instructions.

Registering your computer with Toshiba

Product registration is strongly recommended, and allows

Toshiba to send you periodic updates, announcements, and

special offers applicable to your Product. Product

registration can be completed by one of three methods:

1From the Toshiba Web site at register.toshiba.com: Type

in the requested information and complete the

registration process.

2From the Start screen: Type Registration while in the

Start screen, locate and complete the registration

process.

3From the Desktop: Move your pointer to the upper-right

corner of the screen or swipe in from the right edge.

When the Windows® charms appear, click or touch the

Search ( ) charm and, in the Search field, type

Registration. In the list that appears, click or touch

Registration and complete the registration process.

Failure to complete Product Registration will not diminish

your rights under the Toshiba Standard Limited Warranty.

To register online, an Internet connection is required.

NOTE

44 Getting Started

To Shut down your computer

1From the Start or Desktop screen, move your pointer to

the upper-right corner of the screen or swipe in from the

right edge.

2When the Windows® charms appear, click or touch the

Settings ( ) charm.

Pressing the power button before shutting down the

Windows® operating system could cause you to lose

your work. Make sure the system indicator panel’s

storage drive light and the drive in-use light are off. If you

turn off the power while a disk/disc is being accessed,

you may lose data or damage the disk/disc and/or drive.

3In the lower right of the screen click or touch the Power

() icon.

(Sample Image) Shut down

To perform a Hybrid shut down, (instead of performing a

Shut down), click or touch the Shut down option but do

NOT hold the Shift key.

4Highlight Shut down while holding the Shift key, and

then click or touch the Shut down option.

The computer closes all open applications, shuts down

the operating system, and then turns off.

Power

Shut down option

NOTE

Getting Started

To Restart your computer

1From the Start or Desktop screen, move your pointer to

the upper-right corner of the screen or swipe in from the

right edge.

2When the Windows® charms appear, click or touch the

Settings ( ) charm.

3In the lower right of the screen click or touch the Power

() icon.

(Sample Image) Restart

4Highlight Restart, and then click or touch the Restart

option.

The computer closes all open applications, and restarts

the operating system.

To place your computer in Sleep mode

1From the Start or Desktop screen, move your pointer to

the upper-right corner of the screen or swipe in from the

right edge.

2When the Windows® charms appear, click or touch the

Settings ( ) charm.

If you power down using the Sleep command and the

battery discharges fully, your unsaved information will be

lost. Be sure to save your work first.

Power

Restart option

46 Getting Started

Adding optional external devices

3In the lower right of the screen click or touch the Power

() icon.

(Sample Image) Sleep

4Highlight Sleep, and then click or touch the Sleep

option.

Sleep mode saves the current state of the computer to

memory so that, when you restart the computer, you can

continue working from where you left off.

Adding optional external devices

Before adding external devices, Toshiba recommends

setting up your software. See “Setting up your software”

on page 43.

After starting your computer for the first time you may want

to:

❖Add more memory (see “Adding memory (optional)” on

page 47)

❖Connect external devices (see “Connecting an external

device” on page 70)

❖Connect an external monitor (see “Using external

display devices” on page 71)

Power

Sleep option

NOTE

Getting Started

Adding memory (optional)

HINT: To purchase additional memory modules, see the

accessories information packaged with your system or

visit accessories.toshiba.com.

Your computer comes with enough memory to run most of

today’s popular applications. You may want to increase the

computer’s memory if you use complex software or process

large amounts of data.

Before adding external devices or memory, Toshiba

recommends setting up your software. See “Setting up

your software” on page 43.

Installing a memory module

Memory modules can be installed in the memory module

slots on the underside of the computer. You will need a small

Phillips screwdriver for this procedure.

If the computer has been running recently, the memory

module(s) may be hot. The surrounding area may also be

hot. Allow the module(s) to cool to room temperature

before replacing it. Avoid touching the cover, the

module(s), and the surrounding area before they have

cooled. Failure to follow these directions could result in

minor bodily injury.

To avoid damaging the computer’s screws, use a small

Phillips screwdriver that is in good condition.

Installing a memory module with the computer’s power

on may damage the computer, the module, or both.

The computer has two memory slots—Slot A and Slot B. You

can install one or two memory modules.

NOTE

48 Getting Started

Adding memory (optional)

Before you install or remove a memory module, turn off

the computer. If you install or remove a memory module

while the computer is in Sleep or Hibernation mode, data

will be lost.

For this model, Slot A is the bottom slot. Slot B is the top

slot. If only one memory module is to be installed, it must

be installed in Slot A.

If the computer is on, begin at step 1; otherwise, skip to step 5.

1From the Start or Desktop screen, move your pointer to

the upper-right corner of the screen or swipe in from the

right edge.

2When the Windows® charms appear, click or touch the

Settings ( ) charm.

Pressing the power button before shutting down the

Windows® operating system could cause you to lose

your work. Make sure the system indicator panel’s

storage drive light and the drive in-use light are off. If you

turn off the power while a disk/disc is being accessed,

you may lose data or damage the disk/disc and/or drive.

3In the lower right of the screen click or touch the Power

() icon.

(Sample Image) Shut down

4Highlight Shut down while holding the Shift key, and

then click or touch the Shut down option.

The computer closes all open applications, shuts down

the operating system, and then turns off.

NOTE

Shut down option

Power

Getting Started

Adding memory (optional)

5Unplug and remove any cables connected to the

computer, including the AC adaptor.

Do not try to remove a memory module with the

computer turned on. You can damage the computer and

the memory module.

Do not remove the memory module while the computer

is in Sleep or Hibernation mode. The computer could

hang up the next time you turn it on and data in memory

will be lost. In either of the above cases, the Sleep

configuration will not be saved.

6Place a soft cloth on the work surface to prevent

scratching the top cover of the computer, and then place

the computer upside down on the cloth.

7Remove the main battery, if applicable. For information

on removing the battery, see “Changing the main

battery” on page 100.

To locate your memory module slot cover, please refer to

your Quick Start document.

8Using a small Phillips screwdriver, loosen the captive

screw(s) that secure the memory module slot cover.

9Remove the memory module slot cover.

10 Place the screw(s) and the cover in a safe place so that

you can retrieve them later.

Static electricity can damage the memory module.

Before you handle the module, touch a grounded metal

surface to discharge any static electricity you may have

built up.

Avoid touching the connector on the memory module or

on the computer. Grease or dust on the connector may

cause memory access problems.

11 Carefully remove the new memory module from its

antistatic packaging, without touching its connector.

NOTE

50 Getting Started

Adding memory (optional)

12 Locate an empty memory module slot on the underside

of the computer.

If no memory slot is available, you must remove a module

by performing steps 2-3 of “Removing a memory

module” on page 53.

If your system has the memory modules stacked on top

of one another, you must remove the top module first

before removing/installing the bottom module.

For this model, Slot A is the bottom slot. Slot B is the top

slot. If only one memory module is to be installed, it must

be installed in Slot A.

13 Pick up the memory module by its sides, avoiding any

contact with its connector. Position the module toward

the socket, aligning the connector’s notch with the

matching key in the socket.

(Sample Illustration) Aligning the memory module with the socket

NOTE

Latch

Key

Notch

Connector

Getting Started

Adding memory (optional)

14 Firmly press the memory module into the memory slot’s

socket at approximately a 30-degree angle (to the

horizontal surface of the computer).

(Sample Illustration) Inserting the memory module into the socket

15 Once the module’s connector is fully inserted into the

socket, press downward on the top edge of the module

to seat the module into the latches at the sides of the

socket. These latches should “snap” into place securely

with the corresponding cutouts in the side of the

module. If the latches and cutouts do not line up

correctly, repeat steps 14 and 15.

(Sample Illustration) Pressing down on the memory module

Do not force the memory module into position. The

memory module should be completely inserted into the

socket and level when secured in place.

Latch

52 Getting Started

Adding memory (optional)

(Sample Illustration) Inserting the memory module into the slot

For this model, Slot A is the bottom slot. Slot B is the top

slot. If only one memory module is to be installed, it must

be installed in Slot A.

16 Replace the memory module slot cover and secure it

using the screw(s).

17 Re-insert the battery, if applicable. For more information

on inserting the battery, see “Changing the main battery”

on page 100.

18 Turn the computer right side up. Make sure to remove

the soft cloth from the work surface before restarting the

computer.

Always make sure your computer and AC adaptor have

adequate ventilation and are protected from overheating

when the power is turned on or when an AC adaptor is

connected to a power outlet (even if your computer is in

Sleep mode). In this condition, observe the following:

❖Never cover your computer or AC adaptor with

any object.

❖Never place your computer or AC adaptor near a

heat source, such as an electric blanket or heater.

❖Never cover or block the air vents including those

located at the underside of the computer.

❖Always operate your computer on a hard flat

surface. Using your computer on a carpet or other

soft material can block the vents located at the

underside of the computer.

Overheating your computer or AC adaptor could cause

system failure, computer or AC adaptor damage or a fire,

possibly resulting in serious injury.

Front of computer

Slot B

Slot A

NOTE

Getting Started

Removing a memory module

19 Reconnect the cables.

20 Restart the computer.

TECHNICAL NOTE: You must have at least one memory

module installed for the computer to work.

You can now continue setting up the computer. When the

operating system has loaded, you can verify that the

computer has recognized the additional memory module.

If you are adding extra memory after setting up the

computer, verify that the computer has recognized it

correctly as described in “Checking total memory” on

page 55.

Removing a memory module

If you need to remove a memory module:

1Complete steps 1–10 in “Installing a memory module” on

page 47 to shut down the computer and open the

memory module slot cover.

Do not try to remove a memory module with the

computer turned on. You can damage the computer and

the memory module.

Do not remove the memory module while the computer

is in Sleep or Hibernation mode. The computer could

hang up the next time you turn it on and data in memory

will be lost. In either of the above cases, the Sleep

configuration will not be saved.

2Pull the latches away from the memory module.

The memory module pops up slightly.

If your system has the memory modules stacked on top

of one another, you must remove the top module first

before removing/installing the bottom module.

NOTE

54 Getting Started

Removing a memory module

3Gently lift the memory module to a 30-degree angle and

slide it out of the slot.

(Sample Illustration) Removing the memory module

4Replace the memory module slot cover and secure it

using the screw(s).

5Re-insert the battery, if applicable. For more information

on inserting the battery, see “Changing the main battery”

on page 100.

6Turn the computer right side up. Make sure to remove

the soft cloth from the work surface before restarting the

computer.

Always make sure your computer and AC adaptor have

adequate ventilation and are protected from overheating

when the power is turned on or when an AC adaptor is

connected to a power outlet (even if your computer is in

Sleep mode). In this condition, observe the following:

❖Never cover your computer or AC adaptor with

any object.

❖Never place your computer or AC adaptor near a

heat source, such as an electric blanket or heater.

❖Never cover or block the air vents including those

located at the underside of the computer.

❖Always operate your computer on a hard flat

surface. Using your computer on a carpet or other

soft material can block the vents located at the

underside of the computer.

Overheating your computer or AC adaptor could cause

system failure, computer or AC adaptor damage or a fire,

possibly resulting in serious injury.

Slot B

Front of computer

Slot A

Getting Started

Recovering the Internal Storage Drive

7Reconnect the cables.

8Restart the computer.

TECHNICAL NOTE: You must have at least one memory

module installed for the computer to work.

Checking total memory

When you add or remove a memory module, you can check

that the computer has recognized the change. To do this:

Press the ( ) + X keys, and then click System.

The System window appears. Installed memory

(RAM) is displayed below the System heading.

If the computer does not recognize the memory

configuration, turn off the computer and remove the memory

module slot cover (complete steps 1-10 in “Installing a

memory module” on page 47), and then check that the

module is inserted completely into the socket and lined up

squarely with the socket latches.

From time to time, Windows® will display a pop-up that

says, “Do you want to allow the following program to

make changes to this computer?” This is a security

feature to prevent programs or people from doing things

on your computer without your permission. If you were

trying to perform the action, click Continue; otherwise,

click Cancel. If unsure, cancel and try again.

Recovering the Internal Storage Drive

Your computer includes recovery utilities to allow you to

recover your internal storage drive if necessary.

The following internal storage drive recovery options are

available:

Recovery option Description

Creating recovery

media This option allows you to create the recovery

media you will use to restore your computer.

See “Creating recovery media” on page 57.

NOTE

56 Getting Started

Recovering the Internal Storage Drive

A recovery image of your computer is stored on the internal

storage drive, and the image can be restored by running the

recovery utilities directly from your internal storage drive as

described in the sections below. However, it is strongly

recommended that you create recovery media. If the

recovery files on your internal storage drive become

corrupted or are deleted, you can restore your system from

your recovery media. Also, if your original internal storage

drive fails, you can restore your system to a new internal

storage drive from your recovery media. It is strongly

recommended that you create recovery media before using

your system for the first time. See “Creating recovery media”

on page 57 and “Restoring from recovery media” on

page 59.

❖During the recovery process your computer must be

connected to an external power source via the AC

adaptor.

❖When you restore your system, only the operating

system files and drivers originally shipped with the

computer are restored. Any files that you created are

not restored during this process. Be sure to

separately save the files you have created to external

media using Windows® or another backup program.

For more information, see “Backing up your work” on

page 82.

Restoring from

recovery media This option allows you to restore your system from

the recovery media you created.

See “Restoring from recovery media” on page 59.

Refresh your PC

(with user’s data) This option allows you to refresh your system

without losing your data.

See “Refresh your PC (with user’s data)” on

page 60.

Reset your PC This option allows you to remove all data from your

system and reinstall Windows®.

See “Reset your PC” on page 63.

Recovery option Description

NOTE

Getting Started

Recovering the Internal Storage Drive

Creating recovery media

It is strongly recommended that you create recovery media.

If the recovery files on your internal storage drive become

corrupted or are deleted, you can restore your system from

your recovery media. Also, if your original internal storage

drive fails, you can restore your system to a new internal

storage drive from your recovery media.

During the recovery process your computer must be

connected to an external power source via the AC

adaptor.

When you create recovery media, only the operating

system files and drivers originally shipped with the

computer are backed up to the external media and can

be restored from this media. Any files that you created

are not backed up on the recovery media. You will need

to separately back up the files you created; for more

information, see “Backing up your work” on page 82.

When you create recovery media, the system will prompt you

to insert several blank DVDs or connect one or more USB

flash drives of a certain minimum capacity to your computer.

The amount of space required for storing the recovery files

varies by computer model. Follow the procedure below to

determine how much space you will need for storing your

system’s recovery files.

To create recovery media:

1From the Start screen begin typing Recovery Media

Creator and click or touch your selection. If you are in

the Desktop, move your pointer to the upper-right corner

of the screen or swipe in from the right edge. When the

Windows® charms appear click or touch the Search ()

charm and, in the Search field, type Recovery Media

Creator. In the list that appears, click or touch your

selection.

NOTE

58 Getting Started

Recovering the Internal Storage Drive

The TOSHIBA Recovery Media Creator dialog box

displays.

(Sample Image) TOSHIBA Recovery Media Creator dialog box

2Select DVD or USB Flash from the drop-down list,

depending on the type of external media you want to

use.

3Check the “Information” area of the dialog box to

determine the number of DVDs you will need and/or the

minimum amount of storage space required for copying

your system’s recovery files to USB flash drive(s).

4Do one of the following:

❖If you are copying files to DVD, insert a blank DVD

into the optical disc drive.

❖If you are copying files to a USB flash drive, connect

a USB flash drive of the required minimum capacity

(as specified in the TOSHIBA Recovery Media

Creator utility) to your computer.

All information stored on your DVDs or USB flash drive(s)

will be erased during the process of creating the recovery

media. Be sure to save the information stored on your

external media to another storage device before

executing this procedure, or use blank media.

5Click or touch the Create button in the TOSHIBA

Recovery Media Creator utility dialog box.

6Follow the on-screen prompts to complete the copy

process.

Getting Started

Recovering the Internal Storage Drive

If you are copying the recovery files to DVDs, be sure to

label each DVD in the set sequentially (for example, “1 of

3,” “2 of 3,” etc.), so that you will know in which order to

insert the discs during recovery.

For information on using the Recovery media you have

created with the preceding steps, see “Restoring from

recovery media” on page 59.

Restoring from recovery media

The recovery process deletes information stored on the

internal storage drive. Be sure to save your work to

external media before executing the recovery (see

“Backing up your work” on page 82).

During the recovery process your computer must be

connected to an external power source via the AC

adaptor.

If you have created recovery media for your system, you can

restore your system from such media, if necessary. For

example, if your original internal storage drive fails, you can

restore your system to a new internal storage drive from your

recovery media. For instructions on creating recovery media,

see “Creating recovery media” on page 57.

When you restore your system, only the operating

system files and drivers originally shipped with the

computer are restored. Any files that you created are not

restored during this process. Be sure to separately save

the files you have created to external media using

Windows® or another backup program. For more

information, see “Backing up your work” on page 82.

To recover your internal storage drive from recovery media:

1Make sure your computer is turned off.

NOTE

60 Getting Started

Recovering the Internal Storage Drive

2Do one of the following:

❖If your recovery files are on DVDs, insert the first

recovery DVD into your optical disc drive.

❖If your recovery files are on a USB flash drive,

connect the USB flash drive to your computer.

3Turn on your computer while pressing the F12 key on

your keyboard.

The Boot menu displays.

4Using the arrow keys, select the DVD option or the USB

Flash option, depending on which type of media you are

using, and then press the ENTER key.

5A warning screen appears, stating that when the

recovery is executed all data on your internal storage

drive will be deleted and rewritten. Click or touch Yes to

continue.

6Follow the on-screen instructions to complete the

recovery process.

When the process is complete, a message displays

indicating that the drive has been recovered.

7Click or touch Finish to restart the computer.

Refresh your PC (with user’s data)

Using “Refresh your PC” recovers your Windows®

installation to an earlier state while attempting to keep

your data and apps you installed from the Windows®

Store. Your PC settings and any Desktop Applications

installed from media or websites will be deleted. Toshiba

does not guarantee that your data will not be deleted

during the Refresh process. Please make a back up of

your data to external media before executing this

process. For more information, see “Backing up your

work” on page 82.

During the recovery process your computer must be

connected to an external power source via the AC

adaptor.

NOTE

Getting Started

Recovering the Internal Storage Drive

You can recover the factory default software (refresh your

PC), while the computer will attempt to back up your data

using the utilities stored on your computer’s internal storage

drive:

TECHNICAL NOTE: Your data will be copied into the

backup folder. All of the data will be moved to this folder

during the recovery process, however the current

directory structure will be retained.

1From the Start or Desktop screen, move your pointer to

the upper-right corner of the screen or swipe in from the

right edge.

2When the Windows® charms appear click or touch the

Settings ( ) charm.

3Click or touch Change PC Settings.

The PC settings window appears.

(Sample Image) PC settings screen

4Click or touch Update and recovery.

5Click or touch Recovery.

62 Getting Started

Recovering the Internal Storage Drive

6Select Refresh your PC without affecting your files,

and click or touch Get Started.

The “Refresh your PC” screen appears.

(Sample Image) Refresh your PC screen

Toshiba does not guarantee successful data back up. Be

sure to save your work to external media before

executing the recovery (see “Backing up your work” on

page 82).

7Click or touch the Next button to begin.

The “Ready to refresh your PC” screen appears.

(Sample Image) Ready to refresh your PC screen

You will be prompted to refresh your system.

8Click or touch the Refresh button.

Getting Started

Recovering the Internal Storage Drive

9Your system will restart.

The “Refreshing your PC” window appears. When the

process is complete your system will reboot your

Windows® operating system.

Reset your PC

The recovery process deletes information stored on the

internal storage drive. Be sure to save your work to

external media before executing the recovery (see

“Backing up your work” on page 82).

During the recovery process your computer be must

connected to an external power source via the AC

adaptor.

1From the Start or Desktop screen, move your pointer to

the upper-right corner of the screen or swipe in from the

right edge.

2When the Windows® charms appear click or touch the

Settings ( ) charm.

3Click or touch Change PC Settings.

The PC settings window appears.

(Sample Image) PC settings screen

4Click or touch Update and recovery.

5Click or touch Recovery.

NOTE

64 Getting Started

Recovering the Internal Storage Drive

6Select Remove everything and reinstall Windows,

and click or touch Get Started.

The “Reset your PC” screen appears.

(Sample Image) Reset your PC screen

7Click or touch the Next button.

The “Do you want to fully clean your drive?” screen

appears.

(Sample Image) Do you want to fully clean your drive screen

8Select one of the following options:

❖Just remove my files

❖Fully clean the drive

Getting Started

Recovering the Internal Storage Drive

The “Ready to reset your PC” screen appears.

(Sample Image) Ready to reset your PC screen

9Click or touch the Reset button.

The “Resetting your PC” window appears. When the

process is complete your system will reboot your

Windows® operating system.

Selecting the “Fully clean the drive” option may take

several hours.

Installing drivers and applications

The TOSHIBA Application Installer allows you to reinstall the

drivers and applications that were originally bundled with

your computer.

You must have an Internet connection to reinstall

applications.

To reinstall drivers and applications:

1From the Start screen begin typing TOSHIBA

Application Installer and click or touch your selection.

If you are in the Desktop, move your pointer to the

upper-right corner of the screen or swipe in from the

right edge. When the Windows® charms appear click or

touch the Search ( ) charm and, in the Search field,

type TOSHIBA Application Installer. In the list that

appears, click or touch your selection.

NOTE

66 Getting Started

Using the touch pad

(Sample Image) Installing drivers and applications

2Click or touch Next.

3Click or touch the item you want to install.

4Click or touch Install.

5Follow the on-screen prompts to complete the

installation process, see “TOSHIBA Application Installer”

on page 130.

Using the touch pad

Some of the touch pad operations described in this

section are only supported in certain applications, and

only on certain models.

You can use the touch pad (the small, touch-sensitive area in

front of the keyboard) and the adjacent control buttons to:

❖Move the pointer on the screen

❖Select an item on the screen

❖Open or activate an item on the screen

❖Scroll through a document or information

Search field

NOTE

Getting Started

Using the touch pad

❖Zoom in for a close-up view

❖Zoom out to see more information at once

(Sample Illustration) The touch pad and associated control buttons

Refer to the table below for specific instructions on

performing each operation.

The

pointer

is the icon (usually an arrow) that moves on

the screen when you slide your finger across the touch

pad or move a mouse connected to your computer.

To: Do the following: Example:

Move the on-

screen pointer Slide your finger across the touch

pad in the direction you want to

move the pointer.

To move the pointer a longer

distance, slide your finger several

times across the touch pad in the

preferred direction.

(Sample Illustration)

Pointer moves to the

right

Select an item 1Move the pointer to the item

you want to select.

2Do one of the following:

❖Tap the touch pad once

❖Press and release the

primary (left-hand)

control button

(Sample Illustration)

Tap once to select

Touch pad

Secondary control buttonPrimary control button

NOTE

68 Getting Started

Using the touch pad

Open or

activate an item 1Move the pointer to the item

you want to open/activate.

2Do one of the following:

❖Tap the touch pad twice

in rapid succession

❖Press and release the

primary control button

twice in rapid

succession

(Sample Illustration)

Tap twice to open

Right-click an

item 1Move the pointer to the item

you want to right-click.

2Press and release the

secondary control button.

This feature varies by program.

Check your program

documentation for specific

instructions on right-clicking.

(Sample Illustration)

Click the secondary

(right-hand) control

button

Scroll vertically Slide two fingers along the right

edge of the touch pad in the

direction you want to scroll.

Repeat to scroll a longer

distance.

(Sample Illustration)

Vertical scrolling active

area

Scroll

horizontally Slide two fingers along the

bottom edge of the touch pad in

the direction you want to scroll.

Repeat to scroll a longer

distance.

(Sample Illustration)

Horizontal scrolling active

area

To: Do the following: Example:

Getting Started

Using the touch pad

Adjusting touch pad settings

While you are typing, the on-screen pointer may seem to

move or jump around “by itself” to random locations on the

screen. The on-screen pointer may also seem to

automatically select text, click buttons, and activate other

user interface elements. For help with these problems, try

one or more of the following:

❖Try adjusting your typing technique to avoid accidental

contact with the touch pad. You may be inadvertently

brushing the touch pad with the heel of your hand as you

type. Also, accidental light touches or taps on the touch

pad may select an item or text on the screen, and

potentially the item or text may be replaced by the next

character you type.

❖Temporarily disable the touch pad, so that it does not

respond to touch or button presses while you type. See

“Disabling or enabling the touch pad” on page 70.

Zoom in/out To zoom in:

❖Place two fingers close

together on the touch

pad and then slide them

apart.

To zoom out:

❖Place two fingers slightly

apart on the touch pad

and then slide them

together.

(Sample Illustration)

Zooming in

(Sample Illustration)

Zooming out

To: Do the following: Example:

70 Getting Started

Using the touch pad

❖Adjust the sensitivity of the touch pad, so that it is less

responsive to accidental light taps and lighter finger

pressure.

Touch pad setting options vary by computer model. The

touch pad settings are accessible through the Mouse

Properties option of the Windows Control Panel. For

more information, please visit support.toshiba.com.

Disabling or enabling the touch pad

The touch pad is enabled by default. To enable/disable the

touch pad, press F5. For more information, see “Disabling or

enabling the touch pad” on page 165.

Connecting an external device

Depending on your system, some models may include

USB 3.0 port(s). To distinguish these ports, please look

for the blue inset within the USB 3.0 port (if available).

You can easily attach an external device your computer.

To do this:

1Read the directions that came with the device to see if

you first need to install new software.

2Connect the device’s video or USB cable to the port on

the computer and to the device.

3Connect the device’s power cable to a live electrical

outlet (if applicable).

4Turn on the external device (if applicable).

Your computer may automatically detect the external

device.

NOTE

Getting Started

Using external display devices

Your computer comes with a built-in display, but you can

also connect an HDMI™-compatible television or external

display device via the HDMI™ Out port*.

To locate your HDMI™ Out port, please refer to your

Quick Start document.

(Sample Illustration) Video port on right side of computer

Selecting video cables

To connect a device to the HDMI™ Out port, you must

purchase an HDMI™ cable.

Connecting an HDMI™-compatible television or

display device

To connect an HDMI™-compatible television or display

device to the computer:

❖Connect one end of an HDMI™ cable (not included with

your computer) to the HDMI™ Out port on the side of

your computer, and then connect the other end of the

cable to your television or display device. Refer to the

manual that came with the television or display device

for more information.

Your computer should automatically detect the external

display device.

You can change the display settings by pressing the

() + P keys, or by configuring the display properties

settings.

NOTE

HDMI™ Out port*

*Available on certain models

NOTE

72 Getting Started

Using external display devices

Directing the display output when you turn on the

computer

Once you have connected an external display device, you

can choose to use the internal display only, the external

device only, or both simultaneously.

Some modes are only available with the appropriate

device attached and turned on.

The quickest way to change the display output settings is to

use the ( ) + P keys:

Press the ( ) + P keys repeatedly until the setting you want

takes effect. Briefly pause each time you press the ( ) + P

keys to allow time for the display to change.

This cycles through the settings in the following order (the

last two options are available if an external monitor is

connected):

❖PC screen only

❖Duplicate

❖Extend

❖Second screen only

(Sample Image) Display options window

NOTE

Getting Started

Customizing your computer’s settings

The ( ) + P keys navigate through the options without

activating a selection. Press ENTER to activate a

selection.

You may also use the F4 key, and then press ENTER to

activate a selection.

Adjusting the quality of the external display

To obtain the best picture quality from your television (or

other video display device), you may need to adjust the

video settings. See the video device documentation for

additional configuration steps.

Customizing your computer’s settings

There are several ways in which you can customize your

computer to suit your particular requirements. You can go

into your computer settings to make adjustments to your

computer to suit your needs.

From the Start or Desktop screen, move your pointer to the

upper-right corner of the screen or swipe in from the right

edge. When the Windows® charms appear, click or touch the

Settings ( ) charm, and then click or touch Change PC

Settings. Then choose a category you wish to change.

Refer to your operating system documentation or Help and

Support for details.

You may also wish to customize your power usage settings.

For more information, see “Power Plans” on page 98. There

are additional custom settings you can choose. See

“Utilities” on page 114.

Caring for your computer

This section gives tips on cleaning and moving your

computer. For information about taking care of your

computer’s battery, see “Taking care of your battery” on

page 100.

Please handle your computer carefully to avoid

scratching or damaging the surface.

NOTE

74 Getting Started

Caring for your computer

Cleaning the computer

Keep liquids, including cleaning fluid, out of the

computer’s keyboard, speaker, and other openings.

Never spray cleaner directly onto the computer and/or

display. Never use harsh or caustic chemical products to

clean the computer.

To keep your computer clean, gently wipe the display panel

and exterior case with a lightly dampened cloth.

Moving the computer

Before moving your computer, even across the room, make

sure all drive activity has ended (the internal storage drive

and optical disc drive indicator lights stop glowing) and all

external peripheral cables are disconnected.

Do not pick up the computer by its display panel or by

the back. Doing so could damage the system.

Using a computer lock

You may want to secure your computer to a heavy object

such as your desk. The easiest way to do this is to purchase

an optional computer lock cable. For more information on

purchasing a cable lock, visit accessories.toshiba.com.

(Sample Illustration) Computer lock cable

To secure the computer:

1Wrap the cable through or around some part of a heavy

object.

Make sure there is no way for a potential thief to slip the

cable off the object.

2Pass the locking end through the loop.

Getting Started

Caring for your computer

3Insert the cable’s locking end into the security lock slot

on your computer, then engage the locking device.

The computer is now securely locked.

(Sample Illustration) Attaching security lock cable

Chapter 2

Learning the Basics

This chapter gives some computing tips and provides

important information about basic features.

Computing tips

❖Save your work frequently.

Your work stays in the computer’s temporary memory

until you save it to the internal storage drive. If the

network you are using goes down and you must restart

your computer to reconnect, or your battery runs out of

charge while you are working, you will lose all work since

you last saved.

See “Saving your work” on page 82 for further

information.

HINT: Some programs have an automatic save feature

that can be activated. This feature saves your file to the

internal storage drive at preset intervals. See your

software documentation for details.

Learning the Basics

Computing tips

❖Back up your files to external media on a regular basis.

Label the backup copies clearly and store them in a safe

place.

It is easy to put off backing up because it takes time.

However, if your internal storage drive suddenly fails, you

will lose all the data on it unless you have a separate

backup copy. For more information, see “Data and

system configuration backup in the Windows® operating

system” on page 154.

❖Use Error-checking and Disk Defragmenter regularly to

check and optimize disk space and improve

performance.

❖Scan all new files for viruses.

This precaution is especially important for files you

receive via external media, email, or download from the

Internet.

❖Take frequent breaks to avoid repetitive-motion injuries

and eyestrain.

❖Do not turn off the computer if a drive indicator light

indicates a drive is active.

Turning off the computer while it is reading from or

writing to a disk may damage the disk, the drive, or both.

The Windows® operating system records information,

such as your desktop setup, during its shutdown

procedure. If you do not let the Windows® operating

system shut down normally, details such as new icon

positions may be lost.

NOTE

78 Learning the Basics

Using the keyboard

Your computer may be equipped with a 10-key

keyboard, depending on your model.

Your computer’s keyboard contains character keys, control

keys, function keys, and special Windows® keys.

(Sample Illustration) 10-key keyboard

To capture a print screen of the entire screen, press the

Fn + PRTSC key.

To capture only the active window displayed, press

Fn + ALT while simultaneously pressing the PRTSC key.

(Sample Illustration) PRTSC key on the 10-key keyboard

Function keys

The function keys (not to be confused with the Fn key) are

the 12 keys at the top of the keyboard.

(Sample Illustration) Function keys

NOTE

Learning the Basics

Backlit keyboard

F1 through F12 are called function keys because they

execute programmed functions when pressed. Used in

combination with the Fn key, function keys marked with

icons execute specific functions on the computer. For

example, F5 turns the touch pad ON/OFF. For more

information, see “TOSHIBA Function Keys” on page 162.

Special Windows® keys

(Sample Illustration) Special Windows

keys

Your computer’s keyboard has one key and one button that

have special functions in Windows®:

❖Windows® key—Toggles between the Desktop screen

and the last app opened on the Start screen. For more

information refer to Help & Support, or see “Exploring

the Start screen” on page 103

❖Application key—Has a similar function as the

secondary mouse button

Backlit keyboard

(Available on certain models.)

Your keyboard may have a backlight illumination feature. If

the keyboard backlight setting is set to Auto, the backlight

turns on when you type on the keyboard and turns off after a

certain interval when you stop typing. You can modify the

keyboard backlight setting to Always ON, Always OFF, or

Auto. For more information, see “Keyboard Function keys”

on page 166.

Application key

Windows® key

80 Learning the Basics

Touch screen

Your computer may come with a touch screen, enabling

direct interaction with displayed apps and programs through

simple or multi-touch gestures.

Touch screen navigation

Use your finger to manipulate the on-screen icons, buttons,

menu items, and other items on the touch screen. You can

also change the screen’s orientation.

The screen is made of glass so avoid contact with sharp,

rough, or abrasive objects or substances as screen may

break or scratch if not handled properly. If you see a

crack in the glass, discontinue use of the device to avoid

injury.

Touch—Touch to activate items displayed on the screen,

such as app and setting icons or on-screen buttons. Touch

to type using the keyboard.

Touch & hold—Touch and hold an item on the screen by

touching and holding the item in place until an action occurs.

Drag—Touch and hold an item for a moment and then,

without lifting your finger, move the item until you reach the

target position. For example, drag items on any app screen

to reposition them.

Swipe or slide—To swipe or slide, quickly move your finger

across the surface of the screen without pausing. For

example, swipe your finger to the left from the right edge of

the screen to display the Windows® charms.

Double-tap—Tap quickly twice to zoom in. For example,

double-tap a section of a Web page to zoom in on that

section. Double-tap again to zoom out.

Pinch—In some apps (such as Maps and Games), you can

zoom in and out by placing two fingers on the screen at once

and pinching them together (to zoom out) or spreading them

apart (to zoom in).

Rotate—Place two or more fingers on an item and rotate

your hand. The item rotates in the direction you turn your

hand. (Not functional in all apps).

Learning the Basics

Mouse properties

Mouse properties allow you to change your pointing device

or mouse settings.

To access Mouse properties:

1Move your pointer to the upper-right corner of the screen

or swipe in from the right edge. When the Windows®

charms appear click or touch the Search ( ) charm,

click or touch Settings and, in the Search field, type

Mouse. In the list that appears, click or touch your

selection.

The Mouse screen appears.

2Adjust the settings as desired, and then click or touch

OK.

Starting an app

To Start an app on the Start screen, move your pointer over

the appropriate tile and click or touch to open.

To Start an app from the Desktop, move your pointer to the

upper-right corner of the screen or swipe in from the right

edge. When the Windows® charms slide out from the right,

click or touch the Start ( ) charm.

Starting an app from the Start screen

To Start an app on the Start screen, move your pointer over

the appropriate tile and click or touch to open, or swipe your

finger to the left from the right edge of the screen.

To Start an app using the Search function, move your pointer

to the upper-right corner of the screen or swipe in from the

right edge. When the Windows® charms slide out from the

right, click or touch the Search ( ) charm. The apps screen

appears with the available system apps to choose from or

you can enter your search in the search field.

82 Learning the Basics

Saving your work

Below is an example using the Search field to start an app:

1Move your pointer to the upper-right corner of the screen

or swipe in from the right edge. When the Windows®

charms appear click or touch the Search ( ) charm.

(Sample Image) Searching for apps

2Start typing the app’s name in the Search field.

As you type, all matching files and apps are displayed.

3Click or touch the app you wish to open.

Saving your work

Before you turn off the computer using the Shut down

command, save your work on the internal storage drive,

external media, flash media, or optical disc. This is one of

the most important rules of computing.

Many applications offer a feature that saves documents at

regular intervals. Check your program’s documentation to

see if it has an automatic save feature.

Backing up your work

Back up all the files you create in case something happens

to your computer. You can back up your files to different

types of media such as CDs, DVDs, external storage media,

or to a network, if available.

To back up several files at one time, use the Microsoft®

Windows® file recovery program preinstalled on the

computer’s internal storage drive. Also see “Backing up your

data or your entire computer with the Windows® operating

system” on page 156.

Learning the Basics

Using the optical disc drive

HINT: Backing up all the files on your internal storage

drive may take a considerable amount of time and

multiple CDs/DVDs. You may prefer to use a high-

capacity file recovery system, such as an external hard

drive.

Using the optical disc drive

(Available on certain models.)

Optical storage is a popular medium for software, music,

and video. Digital versatile discs (DVDs) and Blu-ray™ Discs

provide a significant increase in data storage and support

features that were not available on previous video platforms.

These features include wide-screen movies, multiple

language tracks, digital surround sound, multiple camera

angles, and interactive menus.

TECHNICAL NOTE: Your optical disc drive is set to play

Region 1 (North America) DVD-ROMS. A DVD disc or

Blu-ray™ Disc of a region other than the above

mentioned cannot be played unless you manually

change it in the Properties setting of the optical disc

drive. The drive will allow you to change regions four

times. On the fourth change, the region will be “locked

in.” That is, the drive will only play DVDs and Blu-ray™

Discs from that last region. Note that changing from

region 1 to region 2 and back to region 1 is counted as

two changes.

For optimum DVD and Blu-ray™ Disc performance, it is

recommended that you play DVDs and Blu-ray™ Discs

while running the computer on AC power.

When viewing DVD and Blu-ray™ Disc movies use the

DVD or Blu-ray™ Disc player software that came with

your computer.

NOTE

84 Learning the Basics

Using the optical disc drive

Viewing Blu-ray Disc™ movies

(Available on certain models.)

Your system may come with a Blu-ray Disc™ drive. Due to

differences between High Definition and previous viewing

capabilities, consider the following:

❖Use an HDCP (High-Bandwidth Digital Content

Protection) HDMI™ cable to view High Definition content

via your Blu-ray Disc™ drive on an external monitor or

television. The external monitor or television must

support HDMI™.

❖Some Blu-ray Disc™ movies have online content that

can be accessed from the disc. To view this content,

your computer must be connected to the Internet.

❖While viewing online content, your system may not view

it in High Definition on an external monitor, even though

your display setting is set to simultaneous. This is due to

the lower resolution used in the simultaneous setting.

For more information on your computer’s display

settings, see “Directing the display output when you turn

on the computer” on page 72.

When an HDMI™ cable is used to send a High Definition

signal to an external monitor the audio signal is automatically

sent with the video signal. If you want to change the

destination of the audio signal, use the Sound properties in

the Control Panel.

(Sample Image) Sound properties window

Learning the Basics

Using the optical disc drive

❖If you want to use the internal speakers, click the

Speakers tab and click Set Default.

❖Use the arrow keys on your keyboard to navigate within

the Blu-ray Disc™ player console.

Use of the touch pad or a mouse is not supported within

the Blu-ray Disc™ player.

Optical disc drive components

The optical disc drive is located on the side of the computer.

Your optical disc drive may look like this:

(Sample Illustration) Optical disc drive

Drive in-use indicator light—Indicates when the drive is in

use.

Eject button—Press to release the disc tray.

Do not press the eject button or turn off the computer

while the drive in-use indicator light is glowing. Doing so

could damage the disc or the drive.

When the disc tray is open, be careful not to touch the

lens or the area around it. Doing so could cause the drive

to malfunction.

Manual eject hole—Use if you need to release the disc

tray when the power is off. Use a straightened paper clip or

other narrow object to press the manual eject button located

inside the hole.

Never use a pencil to press the manual eject button.

Pencil lead can break off inside the computer and

damage it.

NOTE

Drive in-use indicator light

Eject button

Manual eject hole

86 Learning the Basics

Using the optical disc drive

Media control buttons

The media control buttons located above the keyboard allow

you mute the sound and play audio CDs or DVD movies

when the computer is on.

(Sample Illustration) Media control buttons

The Previous track button allows you to restart playing the

current track or go to the previous track.

The Play/pause button allows you to start playing or pause

the media currently playing.

The Next track button allows you to go to the next track.

The Volume decrease button allows you to decrease the

volume.

The Volume increase button allows you to increase the

volume.

The Mute button allows you to enable/disable volume mute.

Inserting an optical disc

To insert an optical disc into the drive:

1Make sure the computer is turned on.

2Make sure the drive’s in-use indicator light is off.

3Press the drive’s eject button.

4Hold the disc by its edges and check that it is free of

dust.

If the disc is dusty, clean it.

5Place the disc carefully in the disc tray, label side up,

and gently press the disc onto the center spindle until it

clicks into place.

Mute button

Previous track Next track

Play/pause button Volume decrease button

Volume increase

button

Learning the Basics

Using the optical disc drive

Handle DVDs, Blu-ray™ Discs, and CDs carefully,

making contact only with the center hole and edge. Do

not touch the surface of the disc. Do not stack discs. If

you incorrectly handle the discs, you could lose data.

6Push the disc tray in by pressing gently on the center of

the tray until it clicks into place.

If you insert the disc incorrectly, it may jam the drive. If

this happens, contact Toshiba support for assistance.

Playing optical media

If you insert an optical disc into the optical disc drive and the

Auto-Run feature does not automatically start your disc, try

launching the optical disc manually. To do this, follow these

steps:

1Press the ( ) + E keys.

2Double-click the optical disc drive icon.

The drive will run the optical disc.

If your disc does not run using this method, try using an

application that is associated with the media on the disc. For

example, if it is a music CD, open Windows Media® Player

and use it to select and then play the CD. For other types of

media, use the associated software to open the files on the

disc.

Recording optical media

Depending on the configuration, your computer may come

with an optical disc drive that allows you to:

❖Play pre-recorded and recorded optical media.

❖Read/write data and multi-media files to recordable

optical media.

For more information regarding supported optical media

formats please refer to your computer’s detailed

specifications at support.toshiba.com.

88 Learning the Basics

Using the optical disc drive

Due to manufacturing and quality variations in third party

optical media (e.g., CD or DVD) or optical media

players/recorders, in certain cases, your Toshiba optical

disc drive may not record on certain optical media that

bear the applicable logo, or play back optical media

recorded by other computers or optical media recorders.

Additionally, certain optical media recorded on your

optical disc drive may not play back or operate properly

on other computers or optical media players. These

problems are not due to any defect in your Toshiba

computer or optical disc drive. Please refer to your

computer's product specification for listing of specific

format compatibilities.

Copy protection technology may also prevent or limit

recording or viewing of certain optical media.

For details on how to use the software, please refer to the

respective Online Help menus.

Removing a disc with the computer on

To remove an optical disc with the computer turned on:

1Press the eject button on the drive.

Do not press the eject button while the drive in-use

indicator light is glowing. Doing so could damage the

disc or the drive.

Also, if the disc is still spinning when you open the disc

tray, wait for it to stop spinning before you remove it.

2Pull the tray out until it is fully open, remove the disc, and

place it in its protective cover.

3Gently press the tray in to close it.

Removing a disc with the computer off

To remove a disc with the computer turned off:

1Insert a slender object, such as a straightened paper

clip, into the manual eject hole.

The disc tray slides partially out of the drive.

NOTE

Learning the Basics

Toshiba’s online resources

Never use a pencil to press the manual eject button.

Pencil lead can break off inside the computer and

damage it.

2Pull the tray out until it is fully open, remove the disc, and

place it in its protective cover.

3Gently press the tray in to close it.

Toshiba’s online resources

Toshiba maintains a number of online sites to which you can

connect. These sites provide information about Toshiba

products, give help with technical questions and keep you

up to date with future upgrades. For more information, see

“Contacting Toshiba” on page 160.

Chapter 3

Mobile Computing

This chapter covers all aspects of using your computer while

traveling.

Toshiba’s energy-saver design

Your computer enters a low-power suspension mode when it

is not being used, thereby conserving energy and saving

money in the process. It has a number of other features that

enhance its energy efficiency.

Many of these energy-saving features have been preset by

Toshiba. We recommend you leave these features active,

allowing your computer to operate at its maximum energy

efficiency, so that you can use it for longer periods while

traveling.

Running the computer on battery power

The computer contains a Lithium-Ion (Li-Ion) battery that

provides power when you are away from an AC outlet. You

can recharge it many times.

Mobile Computing

Running the computer on battery power

Battery Notice

Battery life rating is for comparison purposes only, and does

not indicate the battery life that will be obtained by any

individual user. Actual battery life may vary considerably

from specifications depending on product model,

configuration, applications, power management settings and

features utilized, as well as the natural performance

variations produced by the design of individual components.

The battery life rating is only achieved on the select models

and configurations tested by Toshiba under the specific test

settings at the time of publication and is not an estimate of a

system’s battery life under any conditions other than the

specific test settings.

Recharge time varies depending on usage. Battery may not

charge while the computer is consuming full power. After a

period of time, the battery will lose its ability to perform at

maximum capacity and will need to be replaced. This is

normal for all batteries.

To ensure that the battery maintains its maximum capacity,

operate the computer on battery power at least once a

month. The Lithium-Ion battery has no memory effect so it is

not necessary to let the battery fully discharge each time.

However, for better accuracy of the battery meter, it is helpful

to fully discharge the battery periodically. Please see

“Maintaining your battery” on page 101 for procedures. If the

computer is continuously operated on AC power, either

through an AC adaptor or a port replicator (if applicable to

your system), for an extended period (more than a month),

the battery may fail to retain a charge. This may shorten the

life of the battery, and may cause the battery meter to be

inaccurate.

For best performance when playing streaming media

(especially streaming video), either power the computer

from its AC adaptor, or set up a power plan that keeps

the computer running at full performance even when

powered from its battery. For more information about

Windows® power plans, see “Power Plans” on page 98.

The computer may also have an internal real-time-clock

(RTC) battery.

NOTE

92 Mobile Computing

Charging batteries

The RTC battery powers the RTC memory that stores your

system configuration settings and the current time and date

information. It maintains this information for up to a month

while the computer is turned off.

TECHNICAL NOTE: Depending on your system, the RTC

battery may only charge while the computer is turned on.

Power management

Your computer ships with the power management options

preset to a configuration that will provide the most stable

operating environment and optimum system performance for

both AC power and battery modes.

Changes to these settings may result in system

performance or stability issues. Users who are not

completely familiar with the power management

component of the system should use the preset

configuration. For assistance with setup changes,

contact Toshiba’s Customer Support Center.

Charging batteries

The battery needs to be charged before you can use it to

power the computer.

Always use the AC adaptor specified by Toshiba. You

can order a Toshiba AC adaptor from Toshiba’s Web site

at accessories.toshiba.com.

Battery charge time may vary depending on the

applications, power management settings, and features

used.

Charging the main battery

The battery needs to be charged before you can use it to

power the computer.

To charge the main battery, plug the computer into a live

electrical outlet. The battery charges whether the computer

is on or off.

NOTE

Mobile Computing

Charging batteries

TECHNICAL NOTE: The recharging of the battery may

not occur when your computer is using all of the power

provided by the AC adaptor to run applications, features,

and devices. Your computer's Power Options utility can

be used to select a power level setting that reduces the

power required for system operation and will allow the

battery to recharge.

The battery may not start charging immediately under the

following conditions:

❖The battery is extremely hot or cold.

To ensure that the battery charges to its full capacity,

wait until it reaches room temperature (50 to 80 degrees

Fahrenheit, 10 to 26 degrees Celsius).

❖The battery is almost completely discharged.

Leave the power connected and the battery should

begin charging after a few minutes.

HINT: Once the battery is fully charged, we recommend

that you periodically operate your computer on battery

power until the battery discharges completely.

Please make a complete back up of your data to external

media before discharging the battery. For more

information, see “Backing up your work” on page 82

Charging the RTC battery

Your computer may have an internal real-time clock (RTC)

battery. The RTC battery powers the System Time Clock and

BIOS memory used to store your computer’s configuration

settings. When fully charged, it maintains this information for

up to a month when the computer is powered off.

The RTC battery may have become completely discharged

while your computer was shipped, resulting in a CMOS error

message during startup. The error message may vary by

computer model.

94 Mobile Computing

Monitoring battery power

Depending on your system, the RTC battery may only

charge while the computer is turned on.

To recharge the RTC battery, plug the computer into a live

electrical outlet and leave the computer powered on for 24

hours.

It is seldom necessary to charge the RTC battery

because it charges while the computer is on. If the RTC

battery is low, the real-time clock and calendar may

display the incorrect time and date or stop working.

When Hibernation mode is enabled and the RTC battery

is completely discharged, a warning prompts you to reset

the real-time clock.

The computer can be used while the RTC battery is being

charged, although the charging status of the RTC battery

cannot be monitored.

Monitoring battery power

The computer’s main battery light gives you an indication of

the main battery’s current charge.

❖Glows amber while the main battery is being charged

(AC adaptor connected)

❖Glows white when the main battery is fully charged

Battery life and charge time may vary, depending upon

power management settings, applications and features

used.

❖Flashes amber when the main battery charge is low and

it is time to recharge the main battery or plug in the AC

adaptor

If the AC power light flashes amber during charging,

either a battery pack is malfunctioning, or it is not

receiving correct input from the AC power supply.

NOTE

Mobile Computing

Monitoring battery power

HINT: Be careful not to confuse the battery light ( ), the

power light ( ), and the power button light.

When the power light or power button light flashes

amber, it indicates that the system is suspended (using

the Windows® operating system Sleep command).

(Sample Illustration) Power and battery light locations

Determining remaining battery power

Wait a few moments after turning on the computer before

trying to monitor the remaining battery power. The

computer needs this time to check the battery’s

remaining capacity and perform its calculations.

Move the pointer over the power icon in the notification area,

see “Finding your way around the desktop” on page 105 for

more information on the notification area. A pop-up message

displays the remaining battery power as a percentage.

With repeated discharges and recharges, the battery’s

capacity gradually decreases. A frequently used older

battery does not power the computer for as long as a new

battery, even when both are fully charged.

AC power light/Battery light

System indicator lights

ON/OFF light

Wireless indicator light

NOTE

96 Mobile Computing

Monitoring battery power

TECHNICAL NOTE: The computer drains the battery

faster at low temperatures. Check your remaining charge

frequently if you are working in temperatures below 50

degrees Fahrenheit.

The computer calculates the remaining battery charge

based on your current rate of power use and other

factors such as the age of the battery.

What to do when the main battery runs low

When the main battery runs low you can:

❖Plug the computer into an external power source and

recharge the main battery

❖Save your work and turn off the computer

If you do not manage to do any of these things before the

main battery completely runs out of power, the computer

automatically enters Hibernation mode and turns itself off.

Hibernation mode keeps track of where you were, so that

when you turn on the power again, you can continue where

you left off.

Setting battery notifications

You can set two notifications. Each notification can be set to

alert you when a specified percentage of remaining battery

power has been reached. You can also set the computer to

enter Sleep mode or Hibernation mode or to completely shut

down when the notification goes off.

To change the default notification settings:

1While on the desktop, click or touch the Battery ()

icon in the notification area.

2Click or touch More power options.

The Power Options window appears.

3Click or touch Change plan settings under the power

plan to be customized.

The Edit Plan Settings window appears.

4Click or touch Change advanced power settings.

The Advanced settings tab of the Power Options

window appears.

Mobile Computing

Monitoring battery power

5Double-click or touch Battery to display the battery

options.

(Sample Image) Advanced settings tab of Power Options screen

6Configure the alarm settings to suit your needs.

Conserving battery power

How long a fully charged battery pack lasts when you are

using the computer depends on a number of factors, such

as:

❖How the computer is configured

❖How much you use the internal storage drive, optical

disc drive, or other optional devices

❖Where you are working, since operating time decreases

at low temperatures

There are various ways in which you can conserve power

and extend the operating time of your battery:

❖Enable Sleep or Hibernation, which saves power when

you turn off the computer and turn it back on again

❖Use the Windows® power-saving option plans

98 Mobile Computing

Monitoring battery power

These power-saving options control the way in which the

computer is configured. By using them, you can increase the

length of time you can use the computer before you need to

recharge the battery.

Microsoft® has combined these options into preset Power

Plans. Using one of these power plans lets you choose

between maximum power savings and peak system

performance. You may also set individual power-saving

options to suit your own needs.

The following sections describe how to choose a Power Plan

and discuss each power-saving option.

Power Plans

You can choose a predefined Power Plan or select your own

combination of power options.

To do this:

1While on the desktop, click or touch the Battery ()

icon in the notification area.

2Click or touch More power options.

The Windows® Power Options window appears.

(Sample Image) Windows

Power Options window

3Select an appropriate plan for your work environment or

create your own custom plan.

4Click or touch Create a power plan in the left pane to

set up a new plan.

Mobile Computing

Using the eco power plan

To edit a plan or to edit advanced settings, continue to

the following steps.

5Click or touch Change plan settings to choose the

plan you want to edit.

This screen allows you to change basic settings.

6Click or touch Change advanced power settings to

access settings for battery notification levels, internal

storage drive power save time, etc.

You can click or touch the plus signs to expand each

item and to see what settings are available for each item.

7Click or touch OK to save the plan changes you have

performed.

Depending on your model, the two power plans eco and

Balanced are satisfactory for most people and do not need

to be edited. The eco plan is the best used for maximum

battery time. The Balanced plan is a compromise between

battery time and performance.

Using the eco power plan

This computer is equipped with the eco power plan.

Operating the computer with this power plan enabled

reduces electrical power consumption by slightly lowering

system performance. For example, when this power plan is

enabled, the brightness of the display is reduced and the

interval before Sleep mode takes effect is shortened. To

enable or disable the eco power plan, see “Power Plans” on

page 98.

The eco Utility® monitors your power savings from using the

eco power plan by tracking real-time power consumption

and accumulated savings over time. To learn how to access

the utility, see “eco Utility®” on page 115.

For more information on the eco power plan, see the Help

file in the eco Utility® window.

NOTE

100 Mobile Computing

Changing the main battery

The computer’s battery is not accessible by the user.

When your main battery has run out of power, plug in the AC

adaptor.

If you find that a new battery is needed, contact the location

you purchased the computer at for more information on

replacing the battery. Toshiba will not be responsible for any

product damage, data loss, service or part replacement

made necessary by improper installation of a new battery.

If the computer is leaking or its case is cracked, put on

protective gloves to handle it.

Taking care of your battery

The following sections offer tips on how to take care of your

battery and prolong its life.

Safety precautions

Always immediately turn the power off and disconnect the

power cable/cord plug from the plug socket and stop using

the computer if you observe any of the following conditions:

❖Offensive or unusual odor

❖Excessive heat

❖Discoloration

❖Deformation, cracks, or leaks

❖Smoke

❖Other unusual events during use, such as abnormal

sound

Do not expose the computer to fire. The battery could

explode

Do not turn on the computer’s power again until an

authorized Toshiba service provider has checked it for

safety. Continued use could cause a fire or rupture possibly

resulting in serious injury or computer failure including but

not limited to the loss of data.

NOTE

101

Mobile Computing

Disposing of your computer

Maintaining your battery

Fully discharging your battery pack will allow better accuracy

of the battery meter.

To fully discharge your battery pack, periodically, disconnect

the computer from a power source and operate it on battery

power until the battery pack fully discharges.

Disposing of your computer

Never attempt to dispose of a computer by burning or by

throwing it into a fire, and never allow exposure to a

heating apparatus (e.g., microwave oven). Heat can

cause a computer to explode and/or release caustic

liquid, both which may possibly cause serious injury.

Discard this computer in accordance with applicable laws

and regulations.

Disposal of this product may be regulated due to

environmental considerations. For disposal, reuse or

recycling information, please contact your local government.

In addition, Toshiba’s recycling initiatives include recycling

programs, events and consumer promotions. For details,

please visit toshiba.com/recycle.

Notice regarding CR coin cell batteries, applicable to

California, U.S.A. only:

Perchlorate Material - special handling may apply.

See http://www.dtsc.ca.gov/hazardouswaste/perchlorate/

Traveling tips

The environmental precautions listed in “Selecting a place to

work” on page 31, also apply while traveling.

❖Never leave your computer on a sunny ledge or in a

place where it could get wet or covered in dust.

❖Always travel with the computer in a carrying case.

Toshiba offers a choice of carrying cases for the

computer. They all provide plenty of extra space for

manuals, power cords, and compact discs. Contact your

authorized Toshiba representative for more information

or visit Toshiba’s Web site at accessories.toshiba.com.

102 Mobile Computing

Traveling tips

TECHNICAL NOTE: When traveling by air, you may be

required to pass your computer through airport security

equipment. The X-ray equipment will not harm your

computer.

Before using your computer aboard an aircraft, make

sure the Wireless antenna is OFF (Airplane mode is ON) if

your computer has wireless LAN capability.

To enable or disable wireless communication, use the

F12 key. For more information see “TOSHIBA Function

Keys” on page 162.

NOTE

103

Chapter 4

Exploring Your

Computer’s Features

In this chapter, you will explore some of the special features

of your computer.

Exploring the Start screen

The Start screen is the launching pad for everything you can

do in the Windows® operating system, providing new and

easy ways to access everything from your favorite apps and

Web sites to your contacts and other important information.

When you move your pointer to the upper-right corner of the

screen or swipe in from the right edge, a list of Windows®

charms will slide out from the right. These Windows® charms

perform various commands, including basics tasks like

turning off the power and advanced PC settings.

You can go to the Start screen by clicking or touching the

Start charm, see “Charms” on page 104. You can also use

the Windows® key ( ) on your keyboard or on the LCD

screen to go to the Start screen. For detailed information,

please refer to the Windows® Help and Support.

By clicking on or touching the Desktop tile from the Start

screen, you will find the Windows® settings and features you

are most familiar with.

104 Exploring Your Computer’s Features

Exploring the Start screen

For detailed information on the new functionality, refer to the

Windows® Help and Support.

(Sample Image) Windows

Start screen

Charms

Use the Windows® charms to start apps, find documents,

set up system components, and perform most other

computing tasks.

By moving your pointer to the upper-right corner of the

screen or swiping in from the right edge your screen, you will

find a list of charms: Search, Share, Start, Devices, and

Settings.

Search—This charm allows you to search for most anything

you need to locate on your computer. It can help you find

apps, documents, photos, and your favorite music.

Share—This charm allows you to share music and photos

with your favorite social Web sites.

Start—This charm allows you to view all of the available

apps downloaded to your system.

Devices—This charm allows you to manage your hardware

devices.

Settings—This charm allows you to manage your system

settings.

App tiles

105

Exploring Your Computer’s Features

Exploring the desktop

Tiles

Tiles can be accessed and launched from the Start screen.

Typical Start screen tiles are the Desktop tile and Mail tile, as

well as tiles representing all other applications downloaded

to your system.

Exploring the desktop

You can use its features to start applications, find

documents, set up system components, and perform most

other computing tasks.

HINT: The illustrated examples in this guide may appear

slightly different from the screens displayed by your

system. The differences are not significant and do not

indicate any change in the functionality of your system.

Finding your way around the desktop

Your computer’s desktop includes several standard features:

icons, taskbar, notification area, notification, and

background pattern.

(Sample Image) Windows

Desktop screen

Tas kbar

Icons

Notification area

Notifications

106 Exploring Your Computer’s Features

Exploring the desktop

Icons

An icon represents a folder, file, or program that can be

quickly activated by double-clicking or touching the icon.

You can create a new desktop icon for any folder, file, or

program by dragging the element’s icon from its location in a

window to the desktop area.

You may see various icons displayed on your system

desktop, for example:

Recycle Bin—Holds files you have deleted. You may be able

to retrieve these files until you empty the Recycle Bin.

❖TECHNICAL NOTE: If you delete a large number of

files or very large files from the internal storage drive,

there may be insufficient space available in the

Recycle Bin to hold these files. In this case,

Windows® will prompt you to either permanently

delete the file(s) or cancel the deletion.

❖If you delete a file (of any size) from an external

media or flash media, it does not go into the

Recycle Bin. The file is permanently deleted.

❖Permanently deleted files cannot be recovered

from the Recycle Bin.

For more information on the Recycle Bin, see Windows®

online Help.

If you place the pointer over an icon, a popup description

of the file contents appears.

Your desktop may contain other icons depending on your

configuration. See Windows® online Help for more specific

information on each icon and how to use it, or see “Help file”

on page 163.

Taskbar

Each time you open a program, a button associated with

that program appears on the taskbar. With some programs,

a button appears on the taskbar for each document or

window you open. You can use these buttons to quickly

switch between the programs or windows.

To make a program or window the currently active one, click

or touch the associated taskbar button.

NOTE

107

Exploring Your Computer’s Features

Windows

Store

Notification area

The notification area displays icons of tasks or programs that

run continuously in the background and displays

notifications. To learn more about each task, position the

pointer over the icon for a few moments and a short

description of the task appears.

Typical tasks in the notification area are Current time, Power

usage mode, network connectivity status, and speaker

volume.

To activate a specific task, click or touch the appropriate

notification area icon.

Notifications

There are many types of notifications you can employ to help

you with the many tasks you perform every day.

User experience notifications can be set for toast, tile,

badge, and raw notifications.

Toast notifications—Designed for time-sensitive delivery

of personalized content, such as an instant message from a

friend.

Tile notifications—Used by applications that are not

currently running with an at-a-glance characteristic, giving

you a quick preview of the subject line of your latest email or

the current weather conditions.

Badge notifications—A specialized type of tile notification

(shown on the Start screen tile) using glyphs to indicate the

number of applications that have updates available or the

status of a running application.

Raw notifications—These run a background task on behalf

of an application while that application is not running in order

to make available the latest content, such as an online

newspaper.

Windows® Store

Although many applications will be pre-installed or built-in to

your computer, you will also have the ability to download

many other applications with a touch or the click of your

mouse.

In the Windows® Store you can search for and browse

thousands of apps, all grouped into easy to find categories.

108 Exploring Your Computer’s Features

Setting up for communications

To connect to the Internet you need:

❖A browser or communications program

❖An Internet Service Provider (ISP) or online service if you

plan to use the Internet

❖A way to connect to the ISP (for example

Wi-Fi®/broadband connection, etc.)

Connect to the Internet

Wireless connectivity and some features may require you

to purchase additional software, external hardware or

services. Availability of public wireless LAN access points

may be limited.

Follow the steps below to set up your Wireless connection.

1Move your pointer to the upper-right corner of the screen

or swipe in from the right edge. When the Windows®

charms appear, click the Settings ( ) charm.

2Click or touch the Wi-Fi () icon.

The Networks screen appears.

3Select your network.

4Click or touch Connect.

5Enter the network security key (if applicable).

6Click or touch Next.

Your computer should then be connected.

To enable or disable wireless communication, use the

F12 key. For more information see “TOSHIBA Function

Keys” on page 162.

When Airplane mode is OFF, the wireless indicator light

will be lit.

For help with common Wi-Fi® networking problems, see

“Wireless networking problems” on page 150.

NOTE

109

Exploring Your Computer’s Features

Exploring audio features

Connecting your computer to a network

You can connect your computer to a network to increase its

capabilities and functionality.

Accessing a network

For specific information about connecting to the network,

consult your network administrator. Many hotels, airports,

and offices offer Wi-Fi® access.

Exploring audio features

You can use your computer to record sounds using the

computer’s internal microphones (available on certain

models) or an optional external microphone. You can listen

to sound files or audio CDs using the built-in speakers,

headphones, or external speakers.

Recording sounds

You may record sounds using the computer’s internal

microphones (available on certain models) or by connecting

an optional external microphone.

Using a microphone

1If you want to use an external microphone, connect it to

the computer.

2From the Start screen begin typing Sound Recorder

and click or touch your selection. If you are in the

Desktop, move your pointer to the upper-right corner of

the screen or swipe in from the right edge. When the

Windows® charms appear click or touch the Search ()

charm and, in the Search field, type Sound Recorder.

(Sample Image) Sound Recorder screen

3Click or touch the Start Recording button.

4Speak normally into the microphone.

Start Recording/Stop Recording button

110 Exploring Your Computer’s Features

Exploring audio features

5When you have finished recording, click or touch the

Stop Recording button.

The Save As dialog box appears.

6To save the file, type a file name, and then click or touch

Save.

Using external speakers or headphones

Your computer is equipped with a full stereo sound system

with internal speakers. Instead of using the internal

speakers, you can connect headphones or a pair of external

stereo speakers.

Before putting on headphones to listen, turn the volume

down. Do not set the volume too high when using

headphones. Continuous exposure to loud sound can

harm your hearing.

TECHNICAL NOTE: When using amplified speakers, use

speakers that require an external power source. Other

types of speakers will be inadequate to produce sound

from the computer.

To play back sound files through external speakers or

headphones:

1Locate the headphone jack on the computer.

2Using any necessary adapters, plug the cable from the

headphones or external speakers into the headphone

jack.

The headphone jack requires a 16-ohm stereo mini

connector.

To adjust the volume:

❖For external speakers, use the volume controls on each

speaker.

❖For headphones, use the computer’s volume control.

111

Exploring Your Computer’s Features

Using the Web Camera

Your computer may come with a built-in Web Camera. With

this Web Camera you can do the following:

❖Take pictures and record videos with your computer

❖Chat with others and have them see you while using

instant messaging (IM) programs

❖Have video conference calls

To email, instant message or video conference, you must

be connected to the Internet.

Depending on your computer model, the process of sending

email, taking pictures or recording video messages may vary.

To access the Web Camera, on the Start screen click or

touch the Camera tile. The Web Camera indicator light

glows when the Web Camera is active.

When the Web camera is not active the indicator light is

off.

Using the Memory card reader

The Memory card reader supports the use of Secure

Digital™ (SD™, SDHC™, SDXC™), miniSD™, microSD™, or

MultiMediaCard® (MMC®) media. These media can be used

with a variety of digital products: digital music players,

cellular phones, PDAs, digital cameras, digital video

camcorders, etc.

To use a microSD™ Card or miniSD™ Card, an SD™

adapter is required.

The Memory card reader may also support other types of

media.

Do not use the Copy Disk function for this type of media.

To copy data from one media to another, use the drag-

and-drop feature of the Windows® operating system.

NOTE

112 Exploring Your Computer’s Features

Using the Memory card reader

Inserting memory media

To locate your Memory card reader, please refer to your

Quick Start document.

The following instructions apply to all types of supported

media devices.

1Turn the media so that the contacts (metal areas) are

face down.

2Push the media into the adapter until it stops.

(Sample Illustration) Inserting memory media

When inserting memory media, do not touch the metal

contacts. You could expose the storage area to static

electricity, which can destroy data.

Always remove memory media when not in use.

Removing memory media

1If you are not currently on the Desktop, choose the

Desktop tile on the Start screen, otherwise skip to

step 2.

2Prepare the card for removal by clicking on or touching

the Show hidden icons button ( ), if necessary, in the

notification area and then selecting the Safely Remove

Hardware and Eject Media icon.

NOTE

113

Exploring Your Computer’s Features

Using the Memory card reader

3Highlight, and then click or touch the item you would like

to eject.

If the system is unable to prepare the media for safe

removal, a message will tell you to try again later. If the

media can be removed now, the system displays Safe

to Remove Hardware.

If the computer has a spring-loaded adapter slot, see

step 4; otherwise, skip to step 5.

4Gently press the card inward to release it.

The card pops out slightly.

5Grasp the card and pull it straight out.

(Sample Illustration) Removing memory media

Do not remove memory media while data is being written

or read. Even when the Windows® message “copying...”

disappears, writing to the media might still be in progress

and your data could be destroyed. Wait for the indicator

light to go out.

114

Chapter 5

Utilities

Your computer includes several utilities designed to help you

to reconfigure your system to best meet your individual

needs. Together, these allow you to ascertain certain system

details, set additional options, or change default options.

These utilities are described in this chapter.

The utilities described in this chapter, and the icons

shown in the sample images are applicable only if the

related utility is available on your system.

❖eco Utility®

❖Supervisor password

❖User password

❖System Settings

❖Sleep Utilities

❖HDD Protection Utility

❖Function Key

❖Recovery Media Creator

❖Service Station

❖TOSHIBA Application Installer

NOTE

115

Utilities

eco Utility

eco Utility®

The eco Utility® monitors your power savings from using the

eco power plan by tracking real-time power consumption

and accumulated savings over time.

To access the eco Utility®:

1From the Start screen begin typing eco Utility.

2Click or touch eco Utility.

The eco Utility® window appears.

(Sample Image) eco Utility

window

3To activate the eco power plan, select eco Mode on the

left side.

4Click or touch the eco Mode button.

5Click or touch Close.

For more information on the eco power plan and utility, click

or touch the Help button at the bottom of the window.

116 Utilities

Password Utility

Setting a password lets you walk away from your computer

while providing additional protection for your files. When you

set a password, you must enter the password before you

can work on your computer again.

TOSHIBA supports different types of passwords on your

computer:

❖A supervisor password—Prohibits unauthorized users

from accessing certain functions such as System

Settings. This is useful if more than one person uses the

computer.

❖A user password—Prevents unauthorized users from

starting the computer.

When setting up passwords, keep the following in mind:

❖The supervisor password must be set before the user

password, or the user password must be deleted and

then re-entered after the supervisor password is set.

❖The user password can be set up under the supervisor

password.

Using a supervisor password

A supervisor password prevents other users from changing

hardware configuration options.

Setting a supervisor password

If you choose to set a supervisor or user password,

TOSHIBA strongly recommends that you save your

password in a location where you can later access it

should you not remember it.

TOSHIBA is not responsible for any losses that may

occur to you, your organization or others as a result of the

inability to access your computer.

117

Utilities

Password Utility

To set a supervisor password:

1To access Supervisor Password from the Start screen

begin typing Password Utility.

2Click or touch Password Utility.

(Sample Image) Supervisor Password tab

3Click or touch Supervisor Password.

4Click or touch Set.

5Enter your password, and then enter it again to verify.

6Click or touch Set.

Under User Policy, this option may or may not ask for

password verification.

7Click or touch OK to save your password as a text file.

Password Utility will suggest “memo.txt” for the text file

name. If you have saved a password previously, using

the same name may overwrite your password text file

with the new password. By using a different name, you

can prevent overwriting your previously stored

passwords.

8Click or touch Save.

9Click or touch OK.

NOTE

118 Utilities

Password Utility

Deleting a supervisor password

To delete a supervisor password:

1To access Supervisor Password from the Start screen

begin typing Password Utility.

2Click or touch Password Utility.

A pop-up screen appears asking for a password.

3Enter your password, and then click or touch Verify.

4Click or touch Supervisor Password.

5Click or touch Delete.

An authority verification pop-up screen appears.

6Click or touch Delete.

7Enter the password, and then click or touch Verify.

8Click or touch OK to exit.

Using a user password

A user password provides power-on password protection.

Setting a user password

If you choose to set a supervisor or user password,

TOSHIBA strongly recommends that you save your

password in a location where you can later access it

should you not remember it.

TOSHIBA is not responsible for any losses that may

occur to you, your organization or others as a result of the

inability to access your computer.

119

Utilities

Password Utility

To register a password for the power-on password functions:

1To access User Password from the Start screen begin

typing Password Utility.

2Click or touch Password Utility.

3Click or touch User Password.

(Sample Image) User Password tab

4Click or touch Set.

5Enter your password, and then enter it again to verify.

6Click or touch Set.

7Click or touch OK to save your password as a text file.

Password Utility will suggest “memo.txt” for the text file

name. If you have saved a password previously, using

the same name may overwrite your password text file

with the new password. By using a different name, you

can prevent overwriting your previously stored

passwords.

8Click or touch Save.

9Click or touch OK.

NOTE

120 Utilities

Password Utility

Deleting a user password

To cancel the power-on password function:

1To access User Password from the Start screen begin

typing Password Utility.

2Click or touch Password Utility.

A pop-up screen appears asking for a password.

3Enter your password, and then click or touch Verify.

4Click or touch Delete.

An authority verification pop-up screen appears.

5Click or touch Delete.

6Enter the password, and then click or touch Verify.

7Click or touch OK to exit.

121

Utilities

System Settings

System Settings is the TOSHIBA configuration management

tool available through the Windows® operating system. To

access it:

1To access System Settings from the Start screen begin

typing System Settings.

2Click or touch System Settings.

The System Settings screen appears.

(Sample Image) System Settings screen – General tab options

The System Settings screen may have the following tabs:

❖Boot Options—Allows you to change the sequence in

which your computer searches the drives for the

operating system

❖Boot Priority—Allows you to configure boot priority

settings.

❖Panel open/Power on—Allows you to turn on the

computer when opening the display panel while the

computer is turned off.

122 Utilities

System Settings

❖Display—Allows you to change various default settings

for the built-in display

When the computer restarts, it remembers the last

configuration. If data does not appear on the display you

are using after starting in Sleep mode, press the () + P

keys to toggle the display. For more information, see

“Directing the display output when you turn on the

computer” on page 72.

❖General—Allows you to view the current BIOS version

or change certain settings back to their default values

❖HDD Protection—Allows you to enable or disable HDD

Protection

❖Keyboard—Allows you to access the wake-on

keyboard function, or to configure the function keys

❖LAN—Allows you to set networking functions

❖ODD tray lock—Allows you to set conditions for ODD

tray lock

❖SATA—Allows you to set conditions for SATA

❖Sleep Utilities—Allows you to enable or disable Sleep

and Charge/Sleep and Music functions.

❖Sleep and Charge—Allows you to charge USB

compatible external devices.

❖Sleep and Music—Allows you to listen to music

stored on a portable audio device using the

speakers when the computer is OFF. Power OFF

includes Sleep Mode, Hibernation Mode, or

Shutdown state.

❖USB—Allows you to enable or disable USB Legacy

Emulation and internal USB 3.0 controller

NOTE

123

Utilities

Sleep Utilities

This utility displays whether the “USB Sleep and Charge

function” is enabled or disabled and shows the position of

the USB port that supports the “USB Sleep and Charge

function.”

1To access Sleep Utilities from the Start screen begin

typing System Settings.

2Click or touch System Settings.

3Click or touch Sleep Utilities.

USB Sleep and Charge

Your computer can supply USB bus power (DC 5V) to the

USB port even when the computer is in Sleep mode,

Hibernation mode or shutdown state (powered off).

This function can only be used for the port that supports the

USB Sleep and Charge function (hereinafter called

“compatible port”).

Compatible ports are USB ports that have the ( ) symbol

icon.

You can use the “USB Sleep and Charge function” to charge

certain USB compatible external devices such as mobile

phones or portable digital music players. However, the “USB

Sleep and Charge function” may not work with certain

external devices even if they are compliant with the USB

specification. In those cases, power on the computer to

charge the device.

124 Utilities

Sleep Utilities

❖When “USB Sleep and Charge function” is set to Enabled,

USB bus power (DC 5V) will be supplied to the compatible

port even when the power of the computer is turned OFF.

USB bus power (DC 5V) is similarly supplied to the external

devices which are connected to the compatible ports.

However, some external devices cannot be charged solely

by supplying USB bus power (DC 5V). As for the

specifications of the external devices, please contact the

device manufacturer or check the specifications of the

external devices thoroughly before use.

❖If USB Sleep and Charge is enabled, the computer’s

battery will discharge during standby and hibernation

or when the computer is turned off. It is recommended

that you connect the AC adaptor to the computer

when enabling the USB Sleep and Charge function.

❖Using the “USB Sleep and Charge function” to charge

external devices will take longer than charging the

devices with their own chargers.

❖If an external device is connected to the compatible

port when the AC adaptor is not connected to the

computer, the battery of the computer will be depleted

even when the power of the computer is turned OFF.

As such, we recommend that you connect the AC

adaptor to the computer when using the “USB Sleep

and Charge function.”

❖External devices connected to the USB bus power (DC

5V) function that interfaces with the power ON/OFF of

the computer may always be in an operational state.

❖When there is a current overflow of the external device

connected to the compatible port, USB bus power (DC

5V) supply may be stopped for safety reasons.

❖When “USB Sleep and Charge function” is set to

Enabled, the “USB Wakeup function” does not work for

compatible port. In that case, if there is a USB port that

does not have the USB Sleep and Charge function-

compatible icon ( ), attach the mouse or keyboard to it.

The “USB Wakeup function” will now work, but the

“USB Sleep and Charge function” will be disabled.

Metal paper clips or hair pins/clips will generate heat if

they come into contact with USB ports. Do not allow

USB ports to come into contact with metal products, for

example when carrying the computer in your bag.

NOTE

125

Utilities

Sleep Utilities

Enabling/Disabling USB Sleep and Charge

This utility can be used to enable or disable the USB Sleep

and Charge function. To enable this function, select Enable.

To disable this function, toggle the Enable button to the

Disabled position.

You can also control whether charging takes place when the

computer is running on battery power. To do so, select or de-

select the Enable under Battery Mode check box in the

utility.

If you enable charging when the computer is running on

battery power, you can specify that charging stops when

battery power drops below a certain level. Use the slider at

the bottom of the utility window (beneath the “Disable

features when the battery level reaches 10%” heading) to

specify when charging should stop. For example, if you set

the slider to 10%, charging will stop when 10% or less of the

battery power remains.

Power supply mode settings

Your computer may provide two different charging modes, to

support various types of USB devices. If your computer

provides more than one charging mode, the charging mode

you should select depends on the USB device you want to

charge. For example, Auto Mode, which is the default

mode, will charge a wide variety of digital audio players. If

your device does not charge in Auto Mode, try using

Alternate Mode. To select a different charging mode, use

the Power supply mode drop-down list in the utility.

(Sample Image) Sleep and Charge screen

126 Utilities

Sleep Utilities

With certain external devices, the USB Sleep and Charge

function may not work no matter which charging mode

you select. In those cases, disable USB Sleep and

Charge in the utility and turn the computer on to charge

the device, or use a different charging device.

Sleep and Music

Your Toshiba computer may be equipped with the “Sleep

and Music” feature that allows you to listen to music stored

on a portable audio device using the speakers of your

computer, even when the computer is powered OFF. Power

OFF includes Sleep Mode, Hibernation Mode, or shutdown

state.

When the Sleep and Music feature is enabled, it is possible

to play music from the computer’s speakers by connecting

an audio cable to the Microphone/Line-in () jack. Using

this feature discharges the computer’s battery; therefore, it is

recommended that the computer be connected to an

external power source via the AC Adaptor.

The volume settings and sound quality may differ between

Windows® mode and “Sleep and Music” mode. When using

the “Sleep and Music” feature, the volume adjustment and

mute setting cannot be changed from the computer. To

adjust these settings, use the volume controls on your

portable audio device. Be sure to turn down the volume of

the portable audio device before connecting it to the

computer.

This feature applies only to the computer’s speakers. The

headphone jack and mute function on the computer are

disabled when using “Sleep and Music.”

NOTE

127

Utilities

HDD Protection Utility

The HDD Protection Utility controls your computer’s hard

disk drive (HDD) protection feature, which parks the HDD

whenever motion is detected on the computer. Using this

utility, you can enable or disable hard disk drive (HDD)

protection, and set the motion detector’s sensitivity level for

AC power and battery power operation.

To use the HDD Protection Utility:

1To access Sleep Utilities from the Start screen begin

typing System Settings.

2Click or touch System Settings.

3Click or touch HDD Protection.

The HDD Protection Properties window appears.

(Sample Image) HDD Protection Properties window

4Select ON to enable HDD protection, or select OFF to

disable HDD protection.

5Set the battery and AC power detection levels as

desired.

6Click OK.

128 Utilities

Function Key

The Function option is disabled by default.

TOSHIBA Function Key enables you to activate functions by

pressing specific keys either singly or in combination with Fn.

Some functions show the toast notification at the edge of the

screen. These settings turn notifications ON/OFF.

1To access Function Key from the Start screen begin

typing Function Key.

2Click or touch Function Key.

The Function Key screen appears.

(Sample Image) Function Key

3Slide the ON/OFF switch to enable/disable each

notification.

4Click or touch Close.

NOTE

129

Utilities

Recovery Media Creator

The Recovery Media Creator utility enables you to create

recovery media that can be used to return your system to its

out-of-box state, if necessary. For detailed information on

using the utility to create recovery media, see “Creating

recovery media” on page 57.

Service Station

The Service Station helps you keep your new computer

running at its best by notifying you when updated software,

firmware, documentation or other information is available for

your computer. The Service Station will alert you when

updates are available, and you can then choose to install the

updates if you wish.

130 Utilities

TOSHIBA Application Installer

The TOSHIBA Application Installer allows you to reinstall the

drivers and applications that were originally bundled with

your computer.

You must have an Internet connection to reinstall

applications.

To reinstall drivers and applications:

1To access TOSHIBA Application Installer from the Start

screen begin typing Application Installer.

2Click or touch TOSHIBA Application Installer.

The TOSHIBA Application Installer window appears.

(Sample Image) TOSHIBA Application Installer selection screen

3Click or touch the item you want to install.

4Click or touch Install, then follow the on-screen prompts

to complete the installation process.

NOTE

131

Chapter 6

If Something Goes

Wrong

Some problems you may encounter when using your

computer are relatively easy to identify and solve. Others

may require help from your network administrator or the

manufacturer of the software program.

This chapter aims to help you solve many problems by

yourself. It covers the problems you are most likely to

encounter.

If all else fails, contact Toshiba. You will find information on

Toshiba’s support services at the end of this chapter.

Problems that are easy to fix

Your program or application stops responding.

The operating system allows for the use of both

applications (“Apps” used with the Windows® “Modern

UI”) and programs (used in the traditional Windows®

desktop environment). For the purpose of simplifying the

information we will use the terms interchangeably in this

chapter.

NOTE

132 If Something Goes Wrong

Problems when you turn on the computer

If you are working in a program that suddenly freezes,

chances are the program has stopped responding. You can

exit the program without shutting down the operating system

or closing other programs.

To close a program that has stopped responding:

1Press Ctrl, Alt, and Del simultaneously (once), and then

click or touch Task Manager.

The Task Manager window appears.

2Select the program or application you want to close, and

then click or touch End Task in the lower right corner.

Closing the failed program should allow you to continue

working. If it does not, continue with the next step.

3Close the remaining programs one by one by selecting

the program name, then select End Task.

Closing all programs should allow you to continue

working. If it does not, power off your computer, and

then restart it.

Problems when you turn on the computer

These problems may occur when you turn on the power.

The computer will not start.

Make sure you attached the AC adaptor and power

cord/cable properly.

Press and hold the power button for at least 10 seconds.

If you are using the AC adaptor, check that the wall outlet is

working by plugging in another device, such as a lamp.

Verify that the computer is on by looking at the Power

button. If the button is glowing, the computer is on. If the

button is not lit, try turning the computer off and then on

again.

If you are using an AC adaptor, verify that the computer is

receiving power from the external power source by checking

the AC power light located on the left side of the computer. If

the indicator is glowing, the computer is connected to a live

external power source.

133

If Something Goes Wrong

Problems when you turn on the computer

The computer displays the WARNING RESUME

FAILURE/Windows Error Recovery – Windows did not shut down

successfully message.

To continue, select Start Windows normally. This can

happen if the computer was put into Sleep mode and the

battery has discharged. If you performed a shutdown before

this message was displayed, a program or driver may have

prevented Windows® from shutting down.

Data stored in the computer’s memory has been lost. Data

stored in the computer’s internal storage drive may not be

affected.

Always save your data even when you are using Sleep

mode. If your battery fully discharges, information that has

not been saved will be lost. Your computer can be

configured to warn you when the battery is running low see

“What to do when the main battery runs low” on page 96.

If you are running on battery power, it is recommended that

you do not leave the computer in Sleep mode for long

periods of time.

To charge the battery, leave the computer plugged into a live

wall outlet for several hours. For more information see

“Charging the main battery” on page 92.

The AC power light is blinking.

If the AC power light is blinking, try the following steps:

1Connect the AC adaptor to a different power outlet,

preferably in a different room. If the computer starts

normally, there may be a problem with the AC outlet

itself, or the voltage level available from it.

2Verify that the AC adaptor is the correct unit for your

computer model. The computer may not be able to start

from an AC adaptor that is rated for less current

(amperage) than the computer requires, even if the rated

voltage is correct, and the plug fits correctly in the DC-IN

socket. The labels on the bottom of the computer and

the AC adaptor show the specifications for voltage (“V”)

and current (“A”) for each device. The voltage level must

match exactly. The amperage rating of the AC adaptor

must be equal to or greater than that required by the

computer.

134 If Something Goes Wrong

The Windows

operating system is not working

The battery light is blinking when the computer is

on.

If the battery light is blinking when the computer is on, this

indicates a power mismatch. Do the following:

1Check the OUTPUT specifications on the AC adaptor

(for example, DC 19V – 3.95A)

2Check the INPUT specifications on the bottom of the

computer.

The output specifications of the AC adaptor must match

the input specifications of the computer.

3If the specifications do not match, locate and use the AC

adaptor that shipped with your computer. If the

specifications do match, contact Toshiba. See

“Contacting Toshiba” on page 160.

The Windows® operating system is not

working

Once you are familiar with your computer and used to the

way the operating system responds to your work routine,

you can easily detect if the operating system is not working

correctly. For example:

❖The operating system fails to start after the initial startup

appears.

❖The operating system takes a long time to start.

❖The operating system responds differently from the

normal routine.

❖The screen does not look right.

Unless a hardware device has failed, problems usually occur

when you change the system in some way such as installing

a new program or adding a device.

If you experience any of these problems, use the options in

the Startup menu to fix the problem.

Using Startup options to fix problems

If the operating system fails to start properly, you may need

to troubleshoot the Operating System and/or its settings.

There are several options to choose from depending on the

severity of the problem and your level of expertise with

computers.

135

If Something Goes Wrong

The Windows

operating system is not working

If Windows® fails to start properly twice, the Windows® Boot

menu will launch. To enter the Advanced Startup options

manually:

1From the Start or Desktop screen, move your pointer to

the upper-right corner of the screen or swipe in from the

right edge.

2When the Windows® charms appear, click or touch the

Settings ( ) charm.

3Click or touch Change PC Settings.

4Click or touch Update and recovery.

5Click or touch Recovery.

6Click or touch Restart Now under Advanced

Startup.

The computer restarts.

7Click or touch Troubleshoot from the menu.

You now have several options:

Refresh your computer

❖Your files and personalization settings won't change

❖Your computer settings will be changed back to their

defaults

❖Your Apps from the Windows® Store are retained

❖Apps you installed from discs or Web sites are removed

❖A list of removed apps is saved to your desktop

For more information, see “Refresh your PC (with user’s

data)” on page 60.

Reset your computer

❖All of your personal files and apps are removed

❖Your computer settings are changed back to their

defaults

For more information, see “Reset your PC” on page 63.

136 If Something Goes Wrong

The Windows

operating system is not working

Advanced options

Choosing this option presents you with another set of

options:

System Restore

❖System Restore allows you to use a Restore point to

return the computer to a state at which it was performing

properly. Restore points may be created:

❖When new hardware or software is installed

❖Manually by the user

System Image Recovery

Windows® will “Recover” the Operating system using a

specific image provided by the user.

Startup Repair

This feature automates the repair process. The Operating

System will automatically look for problems and repair them

if possible.

Command Prompt

The command prompt is a very powerful tool for advanced

users.

Startup Settings

In previous Operating Systems the majority of the options

found on this menu were available by pressing the F8 key

during the Windows® boot process:

❖Enable low resolution video mode

Restarts Windows® using your current video driver at low

resolution. This allows you to reset your display settings

in the event they have been improperly set.

❖Enable debugging mode

Starts Windows® in an advanced troubleshooting mode

❖Enable boot logging

Creates a file that lists all the drivers that are installed

during startup

137

If Something Goes Wrong

The Windows

operating system is not working

❖Enable Safe Mode

Starts Windows® with a minimal set of drivers and

services. If the computer starts and runs in Safe Mode,

you will know the Operating System is most likely

working properly and that you should look to third-party

applications or drivers for the source of your problem.

❖Disable driver signature enforcement

Allows drivers containing improper signatures to be

installed

❖Disable early-launch anti-malware protection

Allows drivers to initialize without being measured by the

Anti-malware driver

❖Disable automatic restart on system failure

Prevents Windows® from automatically restarting if an

error causes it to fail. Choose this option only if

Windows® is stuck in a loop where it fails, attempts to

restart, and fails again repeatedly.

Internet problems

My Internet connection is very slow.

Many factors contribute to the speed with which you can

surf the Internet. They include: network speed, network

conditions, time of day (when everyone else is surfing, your

access can be slow) and popularity of the sites you are trying

to access. If accessing a particular site is very slow, try later.

My browser cannot find the URL address I typed in.

Make sure you separated the domain names of the address

with the forward slash (/). Check the spelling of each name

and the syntax of the address carefully. A single incorrect

letter or missed character will make it impossible for your

browser to locate the site.

My browser cannot find a site I bookmarked.

The World Wide Web is constantly changing. A site you

bookmarked yesterday may not be available today or its

server may be down for temporary repair. Try again later.

138 If Something Goes Wrong

Fixing a problem with Device Manager

The Windows® operating system can help you

If the operating system has started properly but you still have

a problem using your computer, the online Help can assist

you in troubleshooting the problem. Getting to the online

Help will differ depending on which interface you are in:

❖Start screen—Type Help and Support

As soon as you begin typing, the search feature

automatically begins.

❖Desktop—Press the F1 key

When the “Windows Help and Support” screen appears, do

one or both of the following:

❖In the open search field type the topic you need help

with and follow the on-screen instructions

❖Click or touch one of the options listed in the

window and follow the instructions

You can connect to Support Online by going to Toshiba

support at support.toshiba.com.

Fixing a problem with Device Manager

Device Manager provides a way to check and change the

configuration of a device.

Changing the default settings using Device Manager can

cause other conflicts that make one or more devices

unusable. Device Manager is a configuration tool for

advanced users who understand configuration

parameters and the ramifications of changing them.

Checking device properties

Device Manager provides a way to view the properties of a

device. Properties include the name of the manufacturer, the

type of device, the drivers installed, and the system

resources assigned to the device.

To check a device’s properties:

1From the Start screen, type Device Manager.

NOTE

139

If Something Goes Wrong

Memory problems

2Click or touch Device Manager.

The Device Manager screen appears.

3From the list of device(s), double-click or touch the

device type.

4To view the device(s) installed, double-click or touch the

device.

The operating system displays the device Properties

dialog box, which provides an array of tabs. They may

include:

❖The General tab, which provides basic information

about the device.

❖The Resources tab, which lists resources assigned

to the device. This tab does not appear if the device

is not using resources.

❖The Driver tab, which displays the drivers being

used by the device. This tab also provides options

for updating the driver or rolling back the driver in

case the new version is causing a problem.

The tabs that appear in the dialog box vary from one

device to another.

For more information about Device Manager, refer to

Windows® online Help.

Memory problems

Incorrectly connected or faulty memory modules may cause

errors that seem to be hardware or even software related. It

is worthwhile checking for these first:

1From the Start or Desktop screen, move your pointer to

the upper-right corner of the screen or swipe in from the

right edge

2When the Windows® charms appear, click or touch the

Settings ( ) charm.

140 If Something Goes Wrong

Power and the batteries

3In the lower right of the screen click or touch the Power

() icon.

(Sample Image) Shut down

4While holding the Shift key, click or touch the Shut

down option.

The computer closes all open applications, shuts down

the operating system, and then turns off.

5Check for the error again.

6If the error recurs, remove the memory module entirely

and check for the error again.

If removing the memory module eliminates the error, the

memory module may be faulty. If the error recurs without

the memory module installed, the error is not caused by

the memory module.

TECHNICAL NOTE: You must have at least one memory

module installed for the computer to work.

For this model, Slot A is the bottom slot. Slot B is the top

slot. If only one memory module is to be installed, it must

be installed in Slot A.

Power and the batteries

The computer’s battery is not accessible by the user.

Your computer receives its power through the AC adaptor

and power cord/cable or from the system batteries. Power

problems are interrelated. For example, a faulty AC adaptor

or power cord/cable will neither power the computer nor

recharge the batteries.

Shut down option

Power

NOTE

141

If Something Goes Wrong

Power and the batteries

Here are some typical problems and how to solve them:

The AC power light does not come on when you

plug in the AC adaptor and power cord/cable.

Make sure the AC adaptor and power cord/cable are firmly

plugged into both the wall outlet and the computer.

If the AC power light still does not come on, check that the

wall outlet is working properly by plugging in a lamp or other

appliance.

The AC adaptor and power cord/cable work

correctly, but the battery will not charge.

The battery does not charge while the computer is

consuming full power. Try turning off the computer.

The battery may be too hot or too cold to charge properly. If

you think this is the probable cause, let the battery reach

room temperature and try again.

If the battery has completely discharged, it will not begin

charging immediately. Leave the AC adaptor and power

cord/cable connected, wait 20 minutes and see if the battery

is charging.

If the battery light is glowing after 20 minutes, let the

computer continue charging the battery for at least another

20 minutes before you turn on the computer.

If the battery light does not glow after 20 minutes, the battery

may have reached the end of its useful life.

The battery appears not to power the computer for

as long as it usually does.

If you frequently repeat shallow charge and discharge, the

battery meter may become inaccurate. Let the battery

discharge completely, then try charging it again.

Check the power options via your Power Plans (see “Power

Plans” on page 98). Have you added a device that takes its

power from the battery? Is your software using the internal

storage drive more? Is the display power set to turn off

automatically? Was the battery fully charged to begin with?

All these conditions affect how long the charge lasts.

After a period of time, the battery will lose its ability to

perform at maximum capacity and will need to be replaced.

This is normal for all batteries.

For more information on maintaining battery power, see

“Changing the main battery” on page 100.

142 If Something Goes Wrong

Keyboard problems

To capture a print screen of the entire screen, press the

Fn + PRTSC key.

To capture only the active window displayed, press

Fn + ALT while simultaneously pressing the PRTSC key.

You have connected an external keyboard and the

operating system displays one or more keyboard

error messages.

You may need to update your keyboard driver. Refer to the

documentation that came with the keyboard or to the

keyboard manufacturer's Web site.

The keyboard you connected may be defective or

incompatible with the computer. Try using a different make of

keyboard.

Display problems

Here are some typical display problems and their solutions:

The screen is blank.

Display Auto Off may have gone into effect. Press any key to

activate the screen.

If you are using the built-in screen, make sure the display

priority is not set for an external monitor. To do this, press F4.

If this does not correct the problem, press F4 again to return

the display priority to its previous setting.

HINT: Pressing the F4 key several times will advance you

through the display options.

If you are using an external monitor:

❖Check that the monitor is turned on.

❖Check that the monitor’s power cord/cable is firmly

plugged into a working power outlet.

❖Check that the cable connecting the external monitor to

the computer is firmly attached.

NOTE

143

If Something Goes Wrong

Display problems

❖Try adjusting the contrast and brightness controls on the

external monitor.

❖Press F4 to make sure the display priority is not set for

the built-in screen.

The screen does not look correct.

Choose a theme for your desktop background, under

Change the visuals and sounds on your computer, in

the Themes panel. You can also change the setting for

individual components separately by selecting an item from

just below the Themes panel (Desktop Background,

Color, Sounds, and Screen Saver).

For more information, see the Windows® online Help.

A message displays saying that there is a problem

with your display settings and that the adapter

type is incorrect or the current settings do not

work with your hardware.

Reduce the size of the color palette to one that is supported

by the computer’s internal display.

To change the display properties:

1Right-click or touch & hold in a blank area of the

Windows® desktop.

2Click or touch Personalize, and then Display.

3Use the menu on the right hand side of the page to:

❖Adjust resolution

❖Adjust brightness

❖Calibrate color

❖Change display settings

❖Project to a second screen

❖Adjust ClearType text

4Click or touch OK.

144 If Something Goes Wrong

Disk or storage drive problems

The display mode is set to Simultaneous and the

external display device does not work.

Make sure the external monitor is capable of displaying at

resolutions of 1280 x 800 or higher. Devices that do not

support this resolution will only work in Internal/External

mode, and not simultaneous mode.

Small bright dots appear on your TFT display when

you turn on your computer.

Small bright dots may appear on your screen display when

you turn on your computer. Your display contains an

extremely large number of thin-film transistors (TFT) and is

manufactured using high-precision technology. Any small

bright dots that may appear on your display are an intrinsic

characteristic of the TFT manufacturing technology. Over a

period of time, and depending on the usage of the computer,

the brightness of the screen will deteriorate. This is also an

intrinsic characteristic of the screen technology. When the

computer is operated on battery power, the screen will dim

and you may not be able to increase the brightness of the

screen while on battery power.

Disk or storage drive problems

Problems with the storage drive or with external media

usually show up as an inability to access the drive or as

sector errors. Sometimes a drive problem may cause one or

more files to appear to have garbage in them.

Error-checking

This feature is not available for optical disc drives.

Run Error-checking, which analyzes the directories and files

on the storage drive and repairs any damage it finds.

To run Error-checking:

1From the Start screen, type computer.

2Click or touch This PC from the list that appears.

NOTE

145

If Something Goes Wrong

Disk or storage drive problems

3Right-click or touch the drive you wish to check.

(Sample Image) Clicking on or touching the drive

4In the pop-up menu, click or touch Properties.

The drive’s Properties box appears.

5Click or touch the Tools tab.

6Click or touch the Check button.

The Error Checking box appears.

The system will alert you if you need to scan the drive.

7Even if you do not need to scan the drive for errors you

can scan by clicking or touching Scan drive.

Error-checking tests and repairs the storage drive.

Your hard disk seems very slow.

If you have been using your computer for a long time, your

files may have become fragmented. Run Disk Defragmenter.

To do this:

1Move your pointer to the upper-right corner of the screen

or swipe in from the right edge. When the Windows®

charms appear click or touch the Search ( ) charm,

then type Defragment in the Search field.

2Click or touch Defragment and Optimize Drives.

3From the Optimize Drives menu click or touch the drive

you wish to defragment.

146 If Something Goes Wrong

Optical disc drive problems

4Click or touch the Optimize button.

The system will display the status as it optimizes and

defragments the drive.

Your data files are damaged or corrupted.

Refer to your software documentation for file recovery

procedures. Many software packages automatically create

backup files.

You may also be able to recover lost data using utility

software. Consult your network administrator.

Some programs run correctly but others do not.

This is probably a configuration problem. If a program does

not run properly, refer to its documentation and check that

the hardware configuration meets its needs.

Optical disc drive problems

You cannot access a disc in the drive.

If the optical disc drive is an external drive, make sure the

two USB cables or the AC adaptor cable are properly

connected to the computer and refer to the documentation

that came with your drive.

Make sure the tray that holds the optical disc is closed

properly. Press gently until it clicks into place.

Open the tray and remove the disc. Make sure the tray is

clean. Any dirt or foreign object can interfere with the laser

beam.

Examine the disc to see if it is dirty. If necessary, wipe it with

a clean cloth dipped in water or a neutral cleaner.

Replace the disc in the tray. Make sure that the disc is lying

flat against the tray, label side up. Close the tray carefully,

making sure it has shut completely.

You press the disc eject button, but the drive tray

does not slide out.

Make sure the computer is connected to a power source and

turned on. The optical disc drive eject mechanism requires

power to operate.

Make sure a program is not accessing the drive and

preventing it from ejecting.

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If Something Goes Wrong

Optical disc drive problems

If you need to remove a disc and cannot turn on the

computer (for example, if the battery is completely

discharged), use a narrow object, such as a straightened

paper clip, to press the manual eject button. This button is in

the small hole next to the optical disc drive eject button on

the face of the optical disc drive tray.

Never use a pencil to press the manual eject button.

Pencil lead can break off inside the computer and

damage it.

Some discs run correctly but others do not.

Check that the type of disc you are using is compatible with

your optical disc drive. For more information regarding

supported optical media formats, refer to the complete detail

specifications for your computer at support.toshiba.com.

If the problem is with an optical data disc, refer to the

software’s documentation and check that the hardware

configuration meets the program’s needs.

The disc will not come out of the drive when you

click the eject button on the screen.

Press the button on the optical disc drive itself. For

additional information see “You press the disc eject button,

but the drive tray does not slide out.” on page 146.

High Definition content via the Blu-ray Disc™ is not

displaying properly.

Make sure you are using an HDCP (High-Bandwidth Digital

Content Protection) HDMI™ cable. If viewing High Definition

content on an external monitor, your system may not

support this function. For more information, see “Viewing

Blu-ray Disc™ movies” on page 84.

Online content accessed through the Blu-ray

Disc™ is not displaying.

Make sure you are connected to the Internet.

While viewing a Blu-ray Disc™ movie the sound is

not coming from the computer's speakers.

You can change the destination of the audio signal in Sound

properties in the Control Panel.

148 If Something Goes Wrong

Optical disc drive problems

Blu-ray Disc™ player Technology.

(Available on certain models.)

Compatibility and/or performance issues are possible.

Certain interactive features may not be supported due

to compatibility, network settings or other conditions.

Advanced Access Content System (AACS) keys are

integrated into your computer for copy protection

purposes. Occasional renewal is required and will

initially be provided at no charge. After the initial period,

Corel Corporation will provide AACS key renewals

pursuant to its then current terms and conditions. For

more information on AACS key, visit

www.aacsla.com/home.

❖Depending on Blu-ray Disc™ content, you may

experience “frame dropping” or lower performance.

Viewing on an external display requires an

RGB/HDCP supported HDMI™ port. External power

is required for viewing Blu-ray Disc™ content. Dual

view feature is not supported. You must close all

other applications during Blu-ray Disc™ playback.

❖Blu-ray Disc™ player does not support DVD

playback. Please use Windows Media® player or

“TOSHIBA DVD Player” for DVD playback.

❖Blu-ray Disc™ playback feature support may vary

with each Blu-ray Disc™. Please contact content

publisher directly with any questions.

❖Do not play a Blu-ray Disc™ when recording a TV

program, whether live or pre-scheduled. Doing so

may cause Blu-ray Disc™ playback or television

program recording errors.

❖While playing a Blu-ray Disc™-J title, keyboard

short-cut and resume play functions are not

supported.

❖Blu-ray Disc™ player does not support HD DVDs.

Blu-ray Discs™ with high definition content is

required for HD viewing.

❖Do not place your computer in sleep or hibernate

mode while the Blu-ray Disc™ player is running.

❖The region code of your Blu-ray Disc™ (video) must

match the region code of your Blu-ray Disc™ player.

Otherwise, the Blu-ray Disc™ will not play properly.

Region codes can be set from the Blu-ray Disc™

software that came with your computer.

❖Make sure to connect your computer's power

cord/cable to a live electrical outlet via the AC

Adaptor when playing a Blu-ray Disc™, otherwise,

Blu-ray Disc™ playback may not operate smoothly.

NOTE

149

If Something Goes Wrong

Sound system problems

No sound is coming from the computer’s

speakers.

Adjust the volume control.

Try pressing the F11 key to see if volume mute is disabled.

Check that the volume control on the computer is turned up.

If you are using external headphones or speakers, check that

they are securely connected to your computer.

The computer emits a loud, high-pitched noise.

This is feedback between the microphone and the speakers.

It occurs in any sound system when input from a microphone

is fed to the speakers and the speaker volume is too loud.

Adjust the volume control.

Printer problems

This section lists some of the most common printer

problems.

The printer will not print.

Check that the printer is connected to a working power

outlet, turned on and ready (on line).

Check that the printer has plenty of paper. Some printers will

not start printing when there are just two or three sheets of

paper left in the tray.

Make sure the printer cable is firmly attached to the

computer and the printer.

Run the printer’s self-test to check for any problem with the

printer itself.

Make sure you installed the proper printer drivers as shown

in the instructions that came with the printer.

You may have connected the printer while the computer is

on. Disable Sleep mode, turn off the computer, and turn off

the printer. Turn the printer back on, make sure it is online,

and then turn the computer back on.

Try printing another file. For example, you could create and

attempt to print a short test file using Notepad. If a Notepad

file prints correctly, the problem may be in your original file.

If you cannot resolve the problem, contact the printer’s

manufacturer.

150 If Something Goes Wrong

Wireless networking problems

The printer will not print what you see on the

screen.

Many programs display information on the screen differently

from the way they print it. See if your program has a print

preview mode. This mode lets you see your work exactly as

it will print. Contact the software manufacturer for more

information.

Wireless networking problems

This section provides general troubleshooting tips for

networking problems, specifically wireless (Wi-Fi®)

networking.

The terms and concepts used assume a basic

understanding of networks, and may be for more

advanced users. If you need assistance or if you are not

familiar with the terminology, please see Windows® Help

and Support or contact your computer technician.

❖If your computer is equipped with an internal Wi-Fi®

adapter, verify that Airplane mode is OFF (the wireless

indicator light will be lit).

❖Verify that your computer can detect access points or

routers. If it can detect a Wi-Fi® access point or router

then it may be a configuration issue.

❖Verify that signal strength is good using the utility

provided with the Wi-Fi® adapter.

❖If another computer is on the same network, verify that it

has network access, and can connect to the Internet. If,

for example, the other computer cannot browse to a

public Web site, the ISP’s (Internet Service Provider)

service may be disrupted.

❖Verify that the Service Set Identifier (SSID), or network

name, is correct - i.e., that it matches the SSID assigned

to the access point you are attempting to connect

through. SSIDs are case-sensitive.

NOTE

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If Something Goes Wrong

Wireless networking problems

❖Check the Windows® Control Panel's Device Manager to

verify that the Wi-Fi® adapter is recognized by the

Windows® operating system, and that the driver is

loaded. To access the Device Manager, from the Start

screen begin typing Control Panel. If you are in the

Desktop screen, move your pointer to the upper-right

corner of the screen or swipe in from the right edge.

When the Windows® charms appear click or touch the

Search ( ) charm, and then type Control Panel. Click

or touch Control Panel, and then select System and

Security, and then System. Launch the Device

Manager and carefully note any error messages - these

will be very helpful if you should confer with a support

technician at a later time.

To enable or disable wireless communication, use the

F12 key. For more information see “TOSHIBA Function

Keys” on page 162.

❖Use IPCONFIG to verify that the computer has a useful

IP address - one other than the private address of

169.254.xxx.xxx assigned by Windows®.

1From the Start screen, type Cmd.

2Click Command Prompt.

3Enter IPCONFIG/ALL, and then press ENTER.

The IP address for each active network adapter will be

displayed.

❖Connect your computer directly to your router or

broadband modem, by plugging a standard CAT5

Ethernet patch cable (sold separately) into your

computer's RJ45 Ethernet port. If your connection

problem disappears, the problem lies in the Wi-Fi® part

of your network.

❖If you have enabled any security provisions (closed

system, MAC address filtering, Wired Equivalent Privacy

[WEP], etc.), check the access point vendor's Web site

for recent firmware upgrades. Problems with WEP keys,

in particular, are frequently addressed in new firmware

releases.

NOTE

152 If Something Goes Wrong

DVD Blu-ray Disc™ operating problems

(Available on certain models.)

If you experience a problem playing DVDs or Blu-ray

Discs™, you may be able to fix the problem yourself.

For general problems playing a DVD or Blu-ray Disc™ title,

try the following steps:

1Verify that the disc is in a format that the drive supports.

2Ensure that the disc is properly inserted in the drive tray.

3Use the DVD or Blu-ray Disc™ player software that

came with your computer to view DVD movies.

4Clean the disc and try again.

A dirty drive can also cause audio problems. If you have

tried several discs and all fail, consider sending your

drive to an authorized service provider to get it cleaned.

5From the Start screen, type Computer. Click or touch

Computer from the list that appears.

The optical disc drive should appear in the list.

6See “Checking device properties” on page 138 for

instructions on using Device Manager to view the optical

disc drive properties.

7Check the Toshiba Web site for new information on

optical disc drives and their operation.

A blank screen appears while watching a

DVD-ROM movie or title.

Change the setting for when to turn off the display using the

following steps:

1Move your pointer to the upper-right corner of the screen

or swipe in from the right edge. When the Windows®

charms appear, click or touch the Search ( ) charm,

and then type Power in the Search field.

2From the search list, click or touch Choose when to

turn off display.

3To keep the display from turning off, click or touch

Never in both drop down lists.

4Click or touch Save changes.

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The screen saver runs while you are watching a

movie or title.

If the screen saver is enabled, it runs on top of any movie or

title you are watching. To disable the screen saver:

1Right-click the desktop and click Personalize in the

menu.

2Click or touch Screen Saver in the lower-right corner of

the window.

3Select None from the Screen saver drop-down list.

4Click or touch OK.

Develop good computing habits

Save your work frequently.

You can never predict when your computer will lock, forcing

you to close a program and lose unsaved changes. Many

software programs build in an automatic backup, but you

should not rely solely on this feature. Save your work! See

“Computing tips” on page 76 for instructions.

On a regular basis, back up the information stored

on your internal storage drive.

Use Windows® to back up files, or the entire computer, to an

optical disc, or external hard disk. Here are some ways you

can do this:

❖Use the Windows® operating system to back up files or

your entire computer to an optical disc, or external hard

disk.

❖Copy files to a rewritable external storage device.

❖Connect your computer to the office network and copy

files to your network partition.

Some people use a combination of these methods, backing

up all files weekly and copying critical files to external media

on a daily basis.

If you have installed your own programs, you should back up

these programs as well as your data files. If something goes

wrong that requires you to reformat your internal storage

drive and start again, reloading all your programs and data

files from a backup source will save time.

154 If Something Goes Wrong

Develop good computing habits

Read the documentation.

It is very difficult to provide a fail-safe set of steps you can

follow every time you experience a problem with the

computer. Your ability to solve problems will improve as you

learn about how the computer and its software work

together.

Get familiar with all of the documentation provided with your

computer, as well as the information that may come with the

programs and devices you purchase.

Your local computer store or book store sells a variety of

self-help books you can use to supplement the information

in the manuals.

Data and system configuration backup in the

Windows® operating system

The Windows® operating system offers some easy-to-use

features for backing up your Windows® settings and your

data - documents and other important files. Take advantage

of these features to protect yourself from much more difficult

and time-consuming restoration procedures, and to

safeguard your valuable data from loss.

Saving system configuration with restore

points

The System Restore feature of the Windows® operating

system quickly creates restore points - ‘snapshots’ of your

Windows® operating system configuration - and saves them

for later recall. If you experience problems after installing

some new hardware or software, you can easily select a

previously established Control Point to ‘turn back the clock,’

restoring the Windows® operating system to the state it was

in just prior to the installation. This is much easier and more

effective than uninstalling the hardware or software, which

often leaves behind unwanted files and settings. It is also

easy to undo a restore point selection, if you change your

mind.

Follow these steps to create a restore point using the

System Restore utility:

1From the Start screen, type Control. Click or touch

Control Panel from the list that appears.

2Click or touch System and Security, and then

System.

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Develop good computing habits

3In the left pane, click or touch System Protection.

The System Protection tab of the System Properties

window appears.

4Click or touch Configure.

5Under Restore settings select Turn on System

Protection.

6Click or touch OK.

7Click or touch Create.

8In the input field, enter a name that is descriptive enough

to be easily understood in the future, such as “Before

installing Brand X Accounting app.” Then click or touch

Create.

The Windows® operating system creates the restore

point, automatically stamps it with the current date and

time, and displays a message that the restore point was

successfully created.

9Click or touch Close.

Then, at a later time, you can re-establish your Windows®

configuration using the saved restore point. To do this:

1From the Start screen, type Control. Click or touch

Control Panel from the list that appears.

2Click or touch System and Security, and then

System.

3In the left pane, click or touch System Protection.

The System Protection tab of the System Properties

window appears.

4Click or touch System Restore...

5Click or touch Next.

6Click or touch the Restore point you want to use then

click or touch Next.

The time stamp and description of each Restore point is

displayed.

At this point you can click or touch “Scan for affected

programs” to determine what the impact of using the

chosen Restore Point will be.

NOTE

156 If Something Goes Wrong

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7Verify that the Restore point you chose is the correct

one. If it is not, click or touch Back to return to the

previous step.

8Close all programs and save all open files.

9Click or touch Finish, and then Yes to begin the system

restore.

Your Windows® operating system configuration will now

be restored to the state it was in when the chosen

restore point was created, and then the computer will be

automatically restarted.

Backing up your data or your entire

computer with the Windows® operating

system

The most valuable component of your computer system is

the data you create and store on its internal storage drive.

Since problems with either hardware or software can make

the data inaccessible or even destroy it, the next most

valuable component of your computer system may be a

recent backup of your data.

Fortunately, the Windows® operating system offers a

convenient way to back up your computer or just your

important files to optical disc drives, or hard drives. An

external hard drive is recommended in case the internal

storage drive fails. No additional software is required. Most

of the optical disc drives built into recent Toshiba portable

computer models can write to (or ‘burn’) as well as read from

optical discs. External optical disc writers are also widely

available.

Follow these steps to back up your computer or files to

optical discs, or a storage drive:

You cannot back up the computer while running on

battery power. Connect the AC adaptor before

continuing.

1From the Start screen, type Control. Click or touch

Control Panel from the list that appears.

2Click or touch Save backup copies of your files with

File History under the System and Security heading.

Follow the on-screen instructions to back up your files.

NOTE

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If Something Goes Wrong

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For additional Help, while in the Windows® Desktop screen,

press the F1 key to launch the Windows® Help and Support

screen. Search for “back up files.”

General tips for installing hardware and

software

Here are a few tips to help ensure safe and easy installation

of new hardware (printers, pointing devices, external hard

drives, optical disc drive writers, scanners, etc.) and software

(applications like Microsoft® Office and Adobe® Photoshop®,

or utility software such as special toolbars for your web

browser).

❖Create a restore point (refer to “Saving system

configuration with restore points” on page 154). Before

installing anything, use the System Restore utility to set

a restore point (see the section titled restore points). If

anything goes wrong, you will then be able to easily

restore the Windows® operating system to the state it

was in prior to the installation, undoing any changes that

the installation process introduced.

❖Back up your critical data (see “Backing up your data or

your entire computer with the Windows® operating

system” on page 156).

❖Have your back up DVD(s) on hand in case you need any

files from them.

❖Do not guess - follow directions carefully! It is often

necessary to run an installation utility first - before

connecting a new hardware item to the computer. If the

device is connected first, it may be very difficult to

complete the installation successfully. Always carefully

follow the installation instructions that accompany the

hardware or software.

❖Restart the Windows® operating system. Always restart

the Windows® operating system after each installation,

even if the installation utility does not prompt you to do

so. This will ensure that the installation is completed,

and will clean up anything that the installation utility left

behind.

158 If Something Goes Wrong

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❖Do one installation at a time. If you have several new

items to add to your computer system, install just one at

a time, creating restore points immediately before each

successive installation. This will make it much easier to

determine the origin of any new problems. For best

results, follow this sequence:

1Back up critical data.

2Create a restore point.

3Install one item of hardware or software.

4Restart the Windows® operating system.

5Use the new hardware or software for a while, noting

any new problems. Make sure that your critical

applications (email, business applications, etc.) are

working correctly, and verify that important devices

are still functioning.

6For each additional hardware or software item,

repeat these steps, starting at step 1 if any of your

critical data has changed, or starting at step 2 if no

critical data has changed.

USB Sleep and Charge is not working.

USB Sleep and Charge may be disabled. Open the TOSHIBA

Sleep and Charge utility to check if the feature is disabled

and to enable it if necessary.

❖Make sure that the device you want to charge is

connected to a port that supports the USB Sleep and

Charge function. Ports that support this feature are

identified with the ( ) icon.

❖USB Sleep and Charge may be disabled. Open the

TOSHIBA Sleep and Charge utility to check if the feature

is disabled and to enable it if necessary. For more

information, see “Enabling/Disabling USB Sleep and

Charge” on page 125.

❖Try selecting a different charging mode in the TOSHIBA

Sleep and Charge utility, if your computer provides more

than one charging mode. For more information, see

“Power supply mode settings” on page 125.

159

If Something Goes Wrong

If you need further assistance

❖If you are attempting to charge a device without an AC

adaptor connected to the computer, the computer's

battery power may be below the limit specified in the

TOSHIBA Sleep utility or the battery may be depleted.

Lower the limit in Sleep and Charge to enable charging

at the current battery power level, or, if battery power is

running low or is depleted, connect the AC adaptor to

your computer.

❖The USB Sleep and Charge function may not work with

certain external devices even if they are compliant with

the USB specification. In those cases, power on the

computer to charge the device or use a different

charging device.

The “USB Wakeup function” does not work.

❖When the “USB Sleep and Charge function” is set to

Enabled the “USB Wakeup function” does not work for

ports that support the “USB Sleep and Charge function.”

In that case, use a USB port that does not have the

“USB Sleep and Charge function”-compatible icon ( ),

if you have a non-Sleep and Charge USB port available

or disable the “USB Sleep and Charge function.” For

more information, see “Sleep Utilities” on page 123.

If you need further assistance

If you have followed the recommendations in this chapter

and are still having problems, you may need additional

technical assistance.

Since some problems may be related to the operating

system or the program you are using, it is important to

investigate all sources.

❖Review the troubleshooting information in your operating

system documentation.

❖If the problem occurs while you are running a program,

consult the program’s documentation for

troubleshooting suggestions. Contact the software

company’s technical support group for their assistance.

❖Consult the dealer from whom you purchased your

computer and/or program. Your dealer is your best

source for current information.

For the detailed specifications for your computer, visit

support.toshiba.com.

160 If Something Goes Wrong

Other Toshiba Internet Web sites

Contacting Toshiba

Toshiba’s Technical Support Web site

For technical support, or to stay current on the most recent

software and hardware options for your computer, and for

other product information, be sure to regularly check the

Toshiba Web site at support.toshiba.com.

Other Toshiba Internet Web sites

Toshiba’s worldwide offices

toshiba.com Worldwide Toshiba corporate site

toshiba.com/us Marketing and product information in the

USA

accessories.toshiba.com Accessories information in the USA

www.toshiba.ca Canada

www.toshiba-Europe.com Europe

www.toshiba.co.jp/index.htm Japan

latin.toshiba.com Mexico and all of Latin America

acclaim.toshiba.com Toshiba USA Self-Service support web

site

laptopforums.toshiba.com Community discussion forums for

Toshiba laptop users

Australia

Toshiba (Australia) Pty. Limited

84-92 Talavera Road

North Ryde NSW 2113

Sydney

Australia

Canada

Toshiba Canada Ltd.

191 McNabb Street

Markham, Ontario

L3R - 8H2

Canada

France

Toshiba Systèmes (France) S.A.

7, Rue Ampère; B. P. 131

92800 Puteaux Cédex

France

Germany

Toshiba Europe GmbH

Leibnizstraße 2

D-93055 Regensburg

Germany

Italy

Centro Direzionale Colleoni

Palazzo Perseo

Via Paracelso 10

20041, Agrate Brianza

Milano, Italy

Japan

Toshiba Corporation, PCO-IO

1-1, Shibaura 1-Chome

Minato-Ku, Tokyo, 105-8001

Japan

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If Something Goes Wrong

Toshiba’s worldwide offices

For more information on additional Toshiba worldwide

locations, please visit: www.toshiba.co.jp/index.htm.

Latin America and Caribbean

Toshiba America Information

Systems, Inc.

9740 Irvine Boulevard

Irvine, California 92618

United States

Mexico

Toshiba de México S.A. de C.V.

Sierra Candela No.111, 6to. Piso

Col. Lomas de Chapultepec.

CP 11000 Mexico, DF.

Spain

Toshiba Information Systems

(España) S.A.

Parque Empresarial San Fernando

Edificio Europa, 1a Planta

Escalera A

28831 (Madrid) San Fernando de

Henares

Spain

United Kingdom

Toshiba Information Systems

(U.K) Ltd.

Toshiba Court

Weybridge Business Park

Addlestone Road

Weybridge, Surrey KT15 2UL

United Kingdom

United States

Toshiba America Information

Systems, Inc.

9740 Irvine Boulevard

Irvine, California 92618

United States

The Rest of Europe

Toshiba Europe (I.E.) GmbH

Hammfelddamm 8

D-4-1460 Neuss

Germany

162

5.375 x 8.375 ver 2.3

Appendix A

TOSHIBA Function

Keys

TOSHIBA Function keys provide a quick way to modify

selected system functions and to launch applications.

Functions

TOSHIBA Function keys are used to set or modify the

following system functions:

❖Help file

❖Brightness control

❖Output (Display switch)

❖Touch pad

❖Volume mute

❖Wireless

163

TOSHIBA Function Keys

Functions

5.375 x 8.375 ver 2.3

Help file

Display brightness

This TOSHIBA Function key displays the help file.

This TOSHIBA Function key decreases the screen

brightness.

This TOSHIBA Function key increases the screen

brightness.

164 TOSHIBA Function Keys

Functions

5.375 x 8.375 ver 2.3

Output (Display switch)

This TOSHIBA Function key cycles through the

display options and highlights the available options.

❖PC screen only

❖Duplicate

❖Extend

❖Second screen only

(Sample Image) Display mode options window

All of the above modes are always

displayed on the screen, however

only the available modes for your

system are functional, depending on

the attached external display(s).

NOTE

165

TOSHIBA Function Keys

Functions

5.375 x 8.375 ver 2.3

Disabling or enabling the touch pad

Media buttons

Volume Mute

This TOSHIBA Function key enables/disables the

touch pad.

To enable/disable the touch pad press F5.

For more information on using the touch pad, see

“Using the touch pad” on page 66.

This TOSHIBA Function key allows you to restart

playing the current track or go to the previous track.

This TOSHIBA Function key allows you to start

playing or pause the media currently playing.

This TOSHIBA Function key allows you to go to the

next track.

This TOSHIBA Function key decreases the volume.

This TOSHIBA Function key increases the volume.

This TOSHIBA Function key enables/disables

volume mute.

When volume mute is enabled, no sound will come

from the speakers or headphones.

166 TOSHIBA Function Keys

Functions

5.375 x 8.375 ver 2.3

Disabling or enabling wireless devices

Keyboard Function keys

Zoom (Display resolution)

This TOSHIBA Function key enables/disables the

Wi-Fi® antenna in your computer.

The wireless modes are:

❖Disables the wireless antenna

(Airplane mode is ON).

❖Enables the wireless antenna

(Airplane mode is OFF).

Fn+ This TOSHIBA Function key allows you to zoom

out.

Fn+ This TOSHIBA Function key allows you to zoom in.

Fn+ This TOSHIBA Function key enables/disables the

backlit keyboard. The three available modes are:

❖Always ON

❖Always OFF

❖Auto

For more information, see “Backlit keyboard” on

page 79.

(Available on certain models.)

Fn+ [Space bar]

This TOSHIBA Function key switches screen

resolution.

Cycle through the screen resolutions, and then select

the desired resolution.

167

5.375 x 8.375 ver 2.3

Appendix B

Power Cord/Cable

Connectors

Your computer ships with the correct power supply for the

country of purchase. This appendix shows the shapes of the

typical AC power cord/cable connectors for various parts of

the world.

USA

UL approved

Canada

CSA approved

United Kingdom

BS approved

Europe

VDA approved

NEMKO approved

Australia

AS approved

168

Glossary

TECHNICAL NOTE: Some features defined in this

glossary may not be available on your computer.

Acronyms

The following acronyms may appear in this User’s Guide.

AC Alternating Current

BIOS Basic Input/Output System

BD-ROM Blu-ray Disc Read-Only Memory

bps bits per second

CD Compact Disc

CD-ROM Compact Disc Read-Only Memory

CD-RW Compact Disc Rewrite Memory

CMOS Complementary Metal-Oxide Semiconductor

CPU Central Processing Unit

DC Direct Current

DMA Direct Memory Access

DIMM Dual Inline Memory Module

DOS Disk Operating System

Glossary 169

DPI Dots Per Inch

DVD Digital Versatile (or Video) Disc

DVD-ROM Digital Versatile (or Video) Disc Read-Only

Memory

eSATA external Serial Advanced Technology

Attachment

FAT File Allocation Table

FCC Federal Communications Commission

GB gigabyte

GBps gigabytes per second

HDD Hard Disk Drive

HDMI High-Definition Multimedia Interface

HDMI CEC High-Definition Multimedia Interface Consumer

Electronics Control

HTML Hypertext Markup Language

IEEE Institute of Electrical and Electronics Engineers

I/O Input/Output

IRQ interrupt request

ISP Internet Service Provider

KB kilobyte

LAN Local Area Network

LCD Liquid Crystal Display

LED Light Emitting Diode

MB megabyte

MBps megabytes per second

MIDI Musical Instrument Digital Interface

PC Personal Computer

PCI Peripheral Component Interconnect

PCMCIA Personal Computer Memory Card International

Association

RAM Random Access Memory

RGB Red, Green Blue light (monitor)

170 Glossary

RFI Radio Frequency Interference

ROM Read-Only Memory

RTC Real-Time Clock

SD Secure Digital

SDRAM Synchronous Dynamic Random Access Memory

SSD Solid State Drive

TFT Thin Film Transistor

USB Universal Serial Bus

URL Uniform Resource Locator

WAN Wide Area Network

www World Wide Web

Terms

The following terms may appear in this User’s Guide.

Aactive-matrix display—A liquid crystal display (LCD) made

from an array of liquid crystal cells using active-matrix

technology. Also known as a “TFT display,” in its simplest

form there is one thin film transistor (TFT) for each cell. This

type of display works well with computers because of its

shallow depth and high-quality color. Active-matrix displays

are viewable from wider angles than most passive-matrix

displays.

adapter—A device that provides a compatible connection

between two units. For example, the computer’s internal

display adapter receives information from the software and

translates it into images on the screen. An adapter can take

a number of forms, from a microprocessor to a simple

connector. An intelligent adapter (one that is capable of

doing some processing) may also be called a controller.

Alternating Current (AC)—The type of power usually

supplied to residential and commercial wall outlets. AC

reverses its direction at regular intervals. Compare

Direct

Current (DC)

application—A computer program that you use to perform

tasks of a specific type. Applications include word

processors, spreadsheets, and database management

systems. See also

program

Glossary 171

Bbackup—A copy of a file, usually on a removable disk, kept in

case the original file is lost or damaged.

Basic Input/Output System (BIOS)—See

BIOS

baud rate—The speed at which a communication device, such

as a printer or modem, transmits information. Baud rate is

the number of signal changes per second (not necessarily

the same as bits per second). See also

bits per second

Blu-ray Disc (BD)—Offering more storage capacity than

DVDs, the format was developed to allow for more data

storage and to enable recording and playback of high-

definition video (HD).

BIOS (Basic Input/Output System)—Basic instructions,

stored in read-only memory (ROM), containing the

information the computer needs to check hardware and load

the operating system when you start up the computer.

bits per second (bps)—A way of measuring the speed at

which information is passed between two devices. This is

the basic unit of measure used in modem communications,

and is similar, but not identical, to the baud rate. See also

baud rate

boot—To start the computer. The term “boot” originates from

bootstrap program (as in “pulling itself up by its bootstraps”),

a program that loads and initializes the operating system.

Toshiba Satellite®/Satellite Pro® P50 B Series User’s Guide Manual GMAD00394010 Sat Pro 14Apr04

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