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Digital Solutions Division

Voice Processing System

System Administrator Guide

June 2004

Publication Information
Toshiba America Information Systems, Inc., Digital Solutions
Division, reserves the right, without prior notice, to revise this
information publication for any reason, including, but not limited to,
utilization of new advances in the state of technical arts or to simply
change the design of this document.
Further, Toshiba America Information Systems, Inc., Digital Solutions
Division, also reserves the right, without prior notice, to make such
changes in equipment design or components as engineering or
manufacturing methods may warrant.

© Copyright 2004
Toshiba America Information Systems, Inc.
Digital Solutions Division
All rights reserved. No part of this manual, covered by the copyrights
hereon, may be reproduced in any form or by any means—graphic,
electronic, or mechanical, including recording, taping, photocopying,
or information retrieval systems—without express written permission
of the publisher of this material.
Strata is a registered trademark of Toshiba Corporation.

CTX-AG-GVMU-VA

Stratagy is a registered trademark of Toshiba America Information
Systems, Inc.

Version A, June 2004

Trademarks, registered trademarks, and service marks are the property
of their respective owners.

TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”)
Digital Solutions Division License Agreement
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Toshiba America Information Systems, Inc.
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Toshiba America Information Systems, Inc.
Digital Solutions Division

Limited Warranty
Toshiba America Information Systems, Inc., (“TAIS”) warrants that this voice processing equipment (except for
fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in
new condition, be free from defects in material and workmanship for twenty-four (24) months after delivery. This
warranty is void (a) if the equipment is used under other than normal use and maintenance conditions, (b) if the
equipment is modified or altered, unless the modification or alteration is expressly authorized by TAIS, (c) if the
equipment is subject to abuse, neglect, lightning, electrical fault, or accident, (d) if the equipment is repaired by
someone other than TAIS or an authorized TAIS dealer, (e) if the equipment’s serial number is defaced or missing, or
(f) if the equipment is installed or used in combination or in assembly with products not supplied by TAIS and which
are not compatible or are of inferior quality, design, or performance.
Customer will, at its sole cost and expense, provide the necessary Uninterruptible Power Supply (UPS) equipment as
specified by TAIS in the Strata CTX General Description for use with the Strata CTX28 voice processing system at
all times. System failures and/or damages resulting from either not using a UPS with the Strata CTX28 voice
processing system or the use of a UPS not equivalent to that specified by TAIS are not covered by this warranty.
The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with
respect to the equipment, is the repair or replacement by TAIS or its authorized dealer of such defective or missing
parts as are causing the malfunction with new or refurbished parts (at their option). If TAIS or one of its authorized
dealers does not replace or repair such parts, the retail customer’s sole remedy will be a refund of the price charged by
TAIS to its dealers for such parts as are proven to be defective, and which are returned to TAIS through one of its
authorized dealers within the warranty period and no later than thirty (30) days after such malfunction, whichever
first occurs.
Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct, special,
indirect, consequential, or exemplary damages, for breach of contract, tort, or otherwise. Under no circumstances will
any such person be entitled to any sum greater than the purchase price paid for the item of equipment that is
malfunctioning.
To obtain service under this warranty, the retail customer must bring the malfunction of the machine to the attention
of one of TAIS’ authorized dealers within the twenty-four (24) month period and no later than thirty (30) days after
such malfunction, whichever first occurs. Failure to bring the malfunction to the attention of an authorized TAIS
dealer within the prescribed time results in the customer being not entitled to warranty service.
THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS,
INC., OR TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL
OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND FITNESS FOR USE, ARE
EXCLUDED.
No TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty. No such
modification or extension is effective unless it is in writing and signed by the vice president and general manager,
Telecommunication Systems Division.

Introduction

This guide has been customized for your use and describes how to use the Strata CTX28 voice
mail processing System Administrator User ID Mailbox (User ID 999).

Organization
This System Administrator User Guide includes one or more of the following topics.

•

System Administrator tells how to create a system-wide distribution list and describes
the available System Administration Menu functions.

•

How Voice Processing Operates covers in detail call processing control and the use of
User IDs and User ID mailboxes and how voice mail processes them.

•

Users Menu provides detailed information on the three Users Menu screens and how to
create, modify, copy, delete and list the User ID mailboxes. Includes instructions on
accessing and exiting the menu/screens, menu options, and field descriptions for each
screen.

•

Auto (Scheduling) Menu provides detailed information on the Auto (Scheduling) Menu
and how to create, modify or disable a record. Includes instructions on accessing and
exiting the menu, menu options, field descriptions, and information on how voice mail
uses the records.

•

Notify Menu provides detailed information on the Notify Menu and how to create,
modify or disable a record or template. Includes instructions on accessing and exiting the
menu, menu options, field descriptions and information on how voice mail uses the
records.

Strata CTX28 Voice Processing System Administrator Guide

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1

Introduction
Conventions

Conventions
Conventions

Description

Note

Elaborates specific items or references other information. Within
some tables, general notes apply to the entire table and numbered
notes apply to specific items.

Important!

Calls attention to important instructions or information.

CAUTION!

Advises you that hardware, software applications, or data
could be damaged if the instructions are not followed closely.

Courier

Shows a computer keyboard entry or screen display.

Helvetica Bold
Italics

represent parameter and menu/screen field names, and book titles.
For example: hot_box parameter, Extension field.

“Type”

Indicates entry of a string of text.

“Press”

Indicates entry of a single key. For example: Type prog then
press Enter.

Plus (+)

Shows a multiple PC keyboard or phone button entry. Entries
without spaces between them show a simultaneous entry.
Example: Esc + Enter. Entries with spaces between them show
a sequential entry. Example: # + 5.

Tilde (~)

Means “through.” Example: 350 ~ 640 Hz frequency range.

³

Denotes the step in a one-step procedure.

³

Denotes a procedure.

See Figure 10

2

represents tokens. For example: M( ).

Grey words within the printed text denote cross-references. In the
electronic version of this document (Strata DK Library CD-ROM
or FYI Internet download), cross-references appear in blue
hypertext.

Strata CTX28 Voice Processing System Administrator Guide

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Introduction
Related Documents/Media

Action/Response Table
1. Actions you perform
appear in this column.
They can consist of either
a single step or a series of
numbered steps.

The immediate response to the action performed appears in
this column. Additional notes and comments are also included.

2. When the action you
perform results in a
screen, menu, etc., the
screen displays to the
right.

Related Documents/Media
Note

Some documents listed here may appear in different versions on the CD-ROM, FYI,
or in print. To find the most current version, check the version/date in the Publication
Information on the back of the document’s title page.

You can find additional detailed information about voice processing in the following
companion documents:

•
•
•
•
•
•

Strata CTX General Description
Strata CTX Installation and Maintenance Manual
Strata CTX28 Voice Processing System User Guide
Strata CTX28 Voice Processing System Quick Reference Guide
Strata CTX28 Voice Processing System Programming Manual
Strata CTX Library CD-ROM

For authorized users, Internet site FYI (http://fyi.tsd.toshiba.com) contains all current Strata
CTX28 Voice Processing System documentation and enables you to view, print, and download
current publications.

Strata CTX28 Voice Processing System Administrator Guide

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3

Introduction
Related Documents/Media

4

Strata CTX28 Voice Processing System Administrator Guide

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Overview

Strata CTX28 voice processing has a special User ID mailbox known as the System Administrator
User ID mailbox. It is User ID 999, and you access it through the telephone just as any other User
ID mailbox.
Note

The System Administrator mailbox (User ID 999) cannot be assigned to another User ID
number.

In addition to normal options available on the Main Menu, the System Administrator’s Main Menu
includes a System Administration option ().
All procedures in this chapter assume that you are logged on to the System Administrator’s
mailbox.

System Administrator
Your company will assign all or some System Administrator functions to an employee who knows
your telephone system, organizational structure, and the needs of your customers and employees.
The Technical Service Representative will perform the remaining functions. System Administrator
functions may include:

‹ Initial setup (assisting the Installer with defining your company’s configuration and
customization requirements)

‹
‹
‹
‹
‹
‹
‹

Customizing User ID mailboxes
Customizing special User ID mailboxes
Generating reports
Performing system shutdown and restart
Backing up the system
Using Strata CTX28 voice mail’s Filecopy utility
Using the System Administrator User ID mailbox

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5

Overview
System Administrator Menu

System Administrator Menu
System Administration is an option designed for the System Administrator to create system lists
and to manage system-wide functions (see Figure 1).

Main Menu
1 Play
Messages
1 Lock User ID.
2 Unlock User ID.
3 Reset User ID.
4 Delete User ID.
5 Reset Password.
9 Cancels function/returns to previous
menu.

2 Send
Messages
3 Manage
Mailbox
8 System
Administration

Select Option:

Enter User ID, press #.
1 Confirms entry.
2 Cancels function/returns to previous
menu.
Enter User ID, press #.
1 Confirms entry.
2 Cancels function/returns to previous
menu.

1 Record System Announcement
2 Delete System Announcement
3 Record Busy-Hold Music
4 Manage User IDs
5 Add User IDs
6 Set Date and Time

* Review System Status
9 Return to Main Menu

Enter User ID, press #.
1 Confirms/returns to previous menu.
2 Erases entry and prompts for re-entry.
3 Changes Extension for User ID.
4 Adds user name to directory.
* Cancels function/returns to previous
menu.

0 Exit
User Mode

Enter extension, press #.
1 Confirms entry/assigns supervised
transfer/returns to previous menu
2 Erases entry and prompts for re-entry
3 Marks extension for blind transfer
4 Marks extension for blind transfer
w/supervised busy
* Cancels function/returns to previous
menu.

Enter User's first name, press #.
Enter User's last name, press #.
7401

# Hang Up
The Strata CTX28 system clock
controls the time for the GVMU.

Figure 1

6

System Administrator Menu

GVMU System Administrator Guide

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Overview
System Administrator Menu

Select Option on System Administration Menu
1. From the Main Menu,
press .

The System Administration Menu plays.

2. From the System
Administration Menu,
press:
 Record system
announcement


Delete system
announcement



Record busy-hold
music



Manage User IDs



Add User IDs



Set date and time

This option is not supported. The Strata CTX28 controls the
time for the voice mail.


 Review system status


Return to Main Menu

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7

Overview
System Administrator Menu

8

GVMU System Administrator Guide

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Features

Record System Announcement
System announcements are useful in disseminating system-wide information. With this option,
you can record an announcement that voice mail plays to every user when he/she accesses his/her
mailbox.
Users can interrupt the system announcement by selecting from the User Main Menu during
playback. However, the announcement plays each time the user accesses his/her mailbox until it
has completely played. Once played in its entirety, voice mail deletes the announcement from the
user’s mailbox.
1. From the Main menu,
press System
Administration.

You are prompted to enter the User ID.

2. From the System
Administration menu,
press Record System
Announcement.

Voice mail prompts you to record the system announcement.

3. After recording, you can
press:

You can repeat options 1~3 as many times as you wish.

 Review recording

The complete greeting plays.

 Rerecord

The system prompts you to record at the beep.

Press  when done.

 Append recording
Presswhen done.

The appended greeting plays after the already recorded portion
of the greeting. The system prompts you to record at the beep.

 Cancel recording

The greeting is canceled. The system returns to the previous
menu.

 Save recording

Voice mail tells you that greeting (number) has been recorded
and returns to the previous menu. Again, you are given the
option to review or record over the greeting you have just
recorded.

4. When finished, press .

GVMU System Administrator Guide

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Returns to the main menu.

9

Features
Delete System Announcement

Delete System Announcement
With this option, you can purge a previously recorded system announcement.

10

1. From the Main menu,
press System
Administration.

You are prompted to enter the User ID.

2. From the System
Administration menu,
press Delete System
Announcement.

Voice mail confirms the deletion.

3. When finished, press .

Returns to the main menu.

GVMU System Administrator Guide

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Features
Record the Busy-Hold Music

Record the Busy-Hold Music
By pressing 
, the busy-hold music is heard by callers when they elect to hold for a busy
extension. Voice mail plays the entire recording before re-trying the busy extension.
When the system is delivered, it plays approximately 30 seconds of music. You can replace this
music with another recording which plays either music or recorded information about your
company or its products and services. To make a recording, you can use the telephone handset. We
recommend that you prepare a professional recording.

1. From the Main menu,
press  System
Administration.

You are prompted to enter the User ID.

2. From the System
Administration menu,
press  Record BusyHold Music.

Voice mail confirms the deletion.

3. When finished, press .

Returns to the main menu.

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11

Features
Manage User IDs

Manage User IDs
Manage User IDs enables you to perform special User ID functions.
1. From the Main menu,
press  System
Administration.

You are prompted to enter the User ID.

2. From the System
Administration menu,
press Manage User
IDs.

Voice mail prompts you to enter the User ID.

3. Enter the User ID to be
added and press .

Voice mail repeats the User ID entered.

4. Select one of the
following:
 Lock User ID

Prohibits the user access to the mailbox.

 Unlock User ID

Unlocks a locked User ID.

 Reset User ID

Clears the User ID specified. Resets the Info/Status field
values to 0. Changes the Users Menu and Auto and Notify
record field values to those specified in the Defaults Box
(default User ID 997).
See Chapter 6 – Menus for information on creating a User ID
Mailbox.

 Delete User ID

Enter User ID to be deleted and press . You are asked to
confirm the number:
 - Confirms entry and returns you to the previous menu.
 - Cancels functions and returns to previous menu.

 Reset Password

Resets password to password designated in default Mailbox
(999). Enter User ID and press #. You are asked to confirm the
number:
 - Confirms entry and returns you to the previous menu.
 - Cancels functions and returns to previous menu.

 Cancel

12

Cancels function and returns to the System Administration
menu.

GVMU System Administrator Guide

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Features
Add User IDs

Add User IDs
1. From the Main menu,
press  System
Administration.

You are prompted to enter the User ID.

2. From the System
Administration menu,
press  Add User IDs.

Voice mail prompts you to enter the User ID.

3. Enter the User ID to be
added and press .

Voice mail repeats the User ID entered and prompts you to
confirm your entry.

4. Select one of the
following:
 Confirm

Confirms and assigns the User ID, and returns you to the
System Administration menu.

 Erase

Erases first entry and prompts you to re-enter the correct
number.

 Change Extension

Changes the extension number for the User ID.
Enter the extension number and press . Voice mail repeats the
extension number entered and prompts you for the following:
 – Confirms and assigns the extension number with a

supervised transfer and returns you to Add User ID menu.
 – Erases first entry and prompts you to re-enter the correct

number.
 – Confirms and assigns the extension number for a blind

transfer. Returns you to the Add User ID menu.
 – Confirms and assigns the extension number for a blind

transfer with supervised busy. Returns you to the Add
User ID menu.


 – Cancels function and returns to the System Administrator
menu.

 Add User’s Name to
Directory

Voice mail prompts you to first enter the User’s first name/last
name.
Using the telephone’s dial pad, enter the user’s first name.
When finished, press . Enter the user’s last name. When
finished, press . Use  for Q and  for Z.
The User’s name is added to the directory.
Note Entries made using this option display as numeric

characters in the Directory Name 1 and Directory Name
2 fields of the Users Menu (see Chapter 6 – Menus).

* Cancel

GVMU System Administrator Guide

Cancels function and returns to the System Administrator
menu.

04/04

13

Features
System Distribution Lists

System Distribution Lists
System lists are available as a special attribute of the System Administrator Main Menu, and are an
excellent means of distributing interoffice memos to a large group of people in a timely manner.
The lists also eliminate the need of every user creating a similar personal list.You can create up to
seven system-wide lists. Examples of such lists include all users in the system or in a specific
department and all company managers.
Voice mail processes mail sent to mailing lists as a low-priority task. Therefore, it may take several
minutes to send the message to everyone on a large list, especially if the system is busy.

Create System Distribution List
1. From the Main Menu,
press  Manage Mailbox.

The Manage Mailbox Menu plays.

2. From the Manage
Mailbox Menu, press 
Manage Your Lists.

The Manage Your Lists Submenu plays.

3. Select the Distribution
List number (~).

You are prompted to enter an option.

4. After selecting a list, you
can press:


Review your current
list

The system prompts you with the name (and extension) of
each User ID on the list.



Add a User ID to the
list

Voice mail prompts you to enter the User ID.

Enter the User ID.
Press  when done.

The name (and extension) plays. You can add additional User
IDs as needed.

Delete a User ID
from the list

Voice mail prompts you to enter the User ID.

Enter the User ID.
Press  when done.

The name (and extension) plays. The system prompts
“Deleted.”

Record a list
Comment

When sending a message, the comment plays each time the
destination list is selected.

Record your
comment. Press 
when done.

Voice mail prompts you to record the comment.





5. Press  to return to the
Manage Your Lists
Submenu.

14

You can create another System List or press  to return to the
Main Menu.
Once defined, you can easily add or delete User IDs as needed
to the list.

GVMU System Administrator Guide

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Features
System Distribution Lists

Send Message Using a System List
Each system distribution list ( ~ ) in User ID 999 is available to all users and may be accessed
when a user sends or forwards a message to a list. For more details, see the Strata CTX28 Voice
Processing System User Guide.
1. Access voice mail from
your telephone by
pressing 
+ your User
ID number + .
2. Enter your security code
+ .
3. From the Main Menu,
press .

The Send Messages Menu plays.

4. Press .
5. Select the Distribution
List number ( ~ ).
6. Record your message.

To pause during the recording, press . To restart and continue
recording, press  again.

7. Press  to send your
message immediately and
return to the Main Menu.

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Features
System Distribution Lists

16

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