Toshiba Dkt3000 2000 Users Manual DKT3000/2000 Series Telephone User Guide

CTX Digital Telephones CTX Digital Telephones

2014-12-13

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Telecommunication Systems Division

Digital Business Telephone Systems

DKT3000/2000-Series
Digital Telephone
User Guide

May 2002

Publication Information
Toshiba America Information Systems, Inc.,
Telecommunication Systems Division, reserves the right,
without prior notice, to revise this information publication for
any reason, including, but not limited to, utilization of new
advances in the state of technical arts or to simply change the
design of this document.
Further, Toshiba America Information Systems, Inc.,
Telecommunication Systems Division, also reserves the right,
without prior notice, to make such changes in equipment
design or components as engineering or manufacturing
methods may warrant.
CTX-UG-D3K2K-VB
4016213
Version B, May 2002

© Copyright 2002
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
All rights reserved. No part of this manual, covered by the
copyrights hereon, may be reproduced in any form or by any
means—graphic, electronic, or mechanical, including
recording, taping, photocopying, or information retrieval
systems—without express written permission of the publisher
of this material.
Strata is a registered trademark of Toshiba Corporation.
Stratagy is a registered trademark of Toshiba America
Information Systems, Inc.
Trademarks, registered trademarks, and service marks are the
property of their respective owners.

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Telecommunication Systems Division License Agreement

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Toshiba America Information Systems, Inc.
Telecommunication Systems Division
9740 Irvine Boulevard
Irvine, California 92618-1697
United States of America
TSD 081601

5932

Toshiba America Information Systems, Inc.
Telecommunication Systems Division

Limited Warranty
Toshiba America Information Systems, Inc., (“TAIS”) warrants that this telephone equipment (except for fuses, lamps, and other
consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects
in material and workmanship for twenty-four (24) months after delivery. This warranty is void (a) if the equipment is used under
other than normal use and maintenance conditions, (b) if the equipment is modified or altered, unless the modification or
alteration is expressly authorized by TAIS, (c) if the equipment is subject to abuse, neglect, lightning, electrical fault, or accident,
(d) if the equipment is repaired by someone other than TAIS or an authorized TAIS dealer, (e) if the equipment’s serial number is
defaced or missing, or (f) if the equipment is installed or used in combination or in assembly with products not supplied by TAIS
and which are not compatible or are of inferior quality, design, or performance.
The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the
equipment, is the repair or replacement by TAIS or its authorized dealer of such defective or missing parts as are causing the
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be defective, and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than
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Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct, special, indirect,
consequential, or exemplary damages, for breach of contract, tort, or otherwise. Under no circumstances will any such person be
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results in the customer being not entitled to warranty service.
THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS, INC., OR
TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL OTHER WARRANTIES,
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PURPOSE, AND FITNESS FOR USE, ARE EXCLUDED.
No TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty. No such modification or
extension is effective unless it is in writing and signed by the vice president and general manager, Telecommunication Systems
Division.

Contents

Introduction
Organization...................................................................................................................... vii
How to Use This Guide.................................................................................................... viii
Conventions ..................................................................................................................... viii
Related Documents/Media..................................................................................................ix

Chapter 1 – The Grand Tour
DKT3000-series Telephones ...............................................................................................1
Fixed Buttons....................................................................................................................2
Flexible Buttons................................................................................................................3
Liquid Crystal Display......................................................................................................3
DKT2000-series Telephones ...............................................................................................4
Fixed Buttons....................................................................................................................5
Flexible Buttons................................................................................................................6
Liquid Crystal Display......................................................................................................6

Chapter 2 – The Basics
Important - Read First..........................................................................................................7
What’s My Line? ..............................................................................................................7
Which Outgoing/Incoming Call Features Do I Have? .....................................................8
Making a Call.......................................................................................................................9
Hot Dialing .......................................................................................................................9
Spkr Button.......................................................................................................................9
Handset .............................................................................................................................9
Answering a Call................................................................................................................10

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Contents
Chapter 3 – Advanced Operation

Handset ...........................................................................................................................10
Speaker ...........................................................................................................................10
Handsfree Answerback...................................................................................................10
Switching Between Handset and Speakerphone.............................................................10
Message Waiting................................................................................................................11
Responding to a Lit Msg LED........................................................................................11
Turning On/Off Message Waiting LED on Another Extension .....................................12
Microphone ........................................................................................................................12
Call Transfer ......................................................................................................................13
Conference Calls ................................................................................................................14
Adding Voice Mail to a Conference...............................................................................15
Connecting Two Outside Lines ......................................................................................15
Hold....................................................................................................................................16
Exclusive Hold................................................................................................................16
Automatic Hold ..............................................................................................................16
Consultation Hold...........................................................................................................16
Volume Control .................................................................................................................17
LCD Contrast Adjustments................................................................................................17

Chapter 3 – Advanced Operation
Using Your LCD................................................................................................................19
Soft Keys............................................................................................................................20
Soft Key Example...........................................................................................................21
Advisory Messages ............................................................................................................22
Account Code Calls ...........................................................................................................23
Verified/Non-Verified Account Codes...........................................................................23
Forced Account Codes....................................................................................................23
Voluntary Account Codes (Verified/Non-Verified).......................................................24
Automatic Busy Redial ......................................................................................................25
Automatic Callback ...........................................................................................................26
Background Music .............................................................................................................27
Call Forward ......................................................................................................................28
System.............................................................................................................................28
Station .............................................................................................................................28
Call Forward Categories .................................................................................................28

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Contents
Chapter 3 – Advanced Operation

Call Forward Settings .....................................................................................................29
Call History ........................................................................................................................32
Call Park Orbits..................................................................................................................32
Call Pickup.........................................................................................................................33
Group Pickup ..................................................................................................................33
Page/Internal Call Pickup ...............................................................................................34
Call Waiting .......................................................................................................................35
Direct Inward System Access (DISA) ...............................................................................36
Direct Station Selection Buttons (Hotline) ........................................................................36
Distinctive Ringing ............................................................................................................37
Do Not Disturb...................................................................................................................37
Setting DND for Another Extension...............................................................................38
Door Lock(s) ......................................................................................................................38
Door Phone(s) ....................................................................................................................39
Emergency Ringdown........................................................................................................40
Language Codes.................................................................................................................40
Off-hook Call Announce....................................................................................................41
Override Calls ....................................................................................................................42
Busy Override.................................................................................................................42
Do Not Disturb Override ................................................................................................42
Executive Override .........................................................................................................43
Destination Restriction/Traveling Class Override..........................................................43
Class of Service Override ...............................................................................................44
Privacy Override.............................................................................................................44
Paging ................................................................................................................................44
Answering a Page ...........................................................................................................45
All Call Page...................................................................................................................45
Emergency Page .............................................................................................................45
Privacy ...............................................................................................................................46
Redial .................................................................................................................................46
Speed Dial..........................................................................................................................47
Making a Call Using Speed Dial ....................................................................................47
Storing a Station Speed Dial Number.............................................................................48
Advanced Speed Dial Operation ....................................................................................49
Tone/Pulse Dialing.............................................................................................................50

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iii

Contents
Chapter 4 – DKT3014 LCD Features

Voice Mail - Direct Transfer..............................................................................................51
Voice Mail Soft Keys.........................................................................................................51
Call Recording ...................................................................................................................55
Other Voice Mail Features..............................................................................................56

Chapter 4 – DKT3014 LCD Features
Directory and Speed Dial Listings .....................................................................................58
Direct Station Selection ..................................................................................................58
System Speed Dial and Personal Speed Dial..................................................................59
Internal Directory and External Directory ......................................................................59
Alphanumeric Entry........................................................................................................60

Chapter 5 – User Programming
Programming Feature Buttons ...........................................................................................63
User Programming Mode ...............................................................................................64
Flexible Button Codes........................................................................................................64
Setting/Changing a Flexible Button’s Function .............................................................65
One Touch Buttons ............................................................................................................66
Changing a One Touch Button .......................................................................................66
To Use a One Touch Button ...........................................................................................67
Setting/Changing a Personal Speed Dial Code...............................................................67
Feature Codes.....................................................................................................................68
LED Indicator Details ........................................................................................................73

Chapter 6 – DADM/DSS Console
DADM ...............................................................................................................................76
Buttons and LEDs...........................................................................................................76
DSS Console ......................................................................................................................77
DSS Buttons....................................................................................................................77
Features...........................................................................................................................77
Calling a Station .............................................................................................................78
Transferring to an Idle Station........................................................................................78
Call Transfer with Camp-on ...........................................................................................79
Call Answering (Outside Line).......................................................................................79
Speed Dial.......................................................................................................................79

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Contents
Appendix A – Centrex Application

Paging .............................................................................................................................80
Call Forward Override (DSS Override)..........................................................................80
Night Transfer Button.....................................................................................................80

Appendix A – Centrex Application
Flexible Directory Numbering ...........................................................................................81
Centrex Feature Buttons ....................................................................................................81
Ringing Repeat...................................................................................................................81
Delayed Ringing ................................................................................................................82

Appendix B – Button Labels ........................................................................................83
Index ......................................................................................................................................87

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Contents
Appendix A – Centrex Application

Strata CTX DKT3000/2000-Series Telephone

05/02

Introduction

This user guide describes how to use the 3000-series and 2000-series digital phones
for Strata CTX systems. Also discussed are Digital Add-on Modules (DADMs) and
the Direct Station Selection (DSS) Console.

Organization
• Chapter 1 – The Grand Tour provides an overview of the digitial telephones.
• Chapter 2 – The Basics covers the basic telephone features that you need to know.
• Chapter 3 – Advanced Operation includes an explanation of Soft Key
operations. Features are presented alphabetically and, when applicable, include
LCD information.
• Chapter 4 – DKT3014 LCD Features explains how to use the DKT3014-SDL
features. It also includes a guide to the Stratagy ES voice mail Soft Keys.
• Chapter 5 – User Programming provides instructions on programming Flexible
Button features, setting One Touch buttons, changing Personal Speed Dial
numbers and other user programmable functions.
• Chapter 6 – DADM/DSS Console explains how to use these consoles with the
digital telephone.
• Appendix A – Centrex Application describes the Centrex features which may be
available with your Strata CTX system.
• Appendix B – Button Labels lists the feature button designations of the 3000series digital telephone models.

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vii

Introduction
How to Use This Guide

How to Use This Guide
This guide provides in-depth instructions for the DKT3000- and DKT2000-series
digital telephones and their features. Most telephone users can use the “Strata CTX
3000/2000-series Digital Telephone Quick Reference Guide” instead of this guide.

Conventions
Conventions

Description

Note

Elaborates specific items or references other information. Within some
tables, general notes apply to the entire table and numbered notes apply to
specific items.

Important!

Extension
Number

Calls attention to important instructions or information.
Press to answer a call to the Extension Number. Each station can have
multiple extension buttons. Incoming calls ring the extension button(s)
from the top down. For example, station 10’s extensions ring 10-1 first,
then 10-2, 10-3, and 10-4. A station is considered busy when all
extensions are being used.
Note

$ULDO%ROG

The naming convention for DKT assignments within Toshiba is
Directory Numbers. For clarity and ease of understanding, the
terms Extension Number and Phantom Extension Number will be
used in this document in lieu of PDN and PhDN.

Represents telephone buttons.
shows a multiple PC keyboard or telephone button entry. Entries without
spaces between them show a simultaneous entry.

Example: Delete+Enter.
Entries with spaces between them show a sequential entry.
Example: + .

Tilde (~)

viii

Means “through.” Example: 350~640 Hz frequency range.

Strata CTX DKT2000/3000-Series Telephone

05/02

Introduction
Related Documents/Media

Conventions

See Figure 10

Description

Grey words within the printed text denote cross-references. In the
electronic version of this document (Library CD-ROM or FYI Internet
download), cross-references appear in blue hypertext.

Related Documents/Media
Note Some documents listed here may appear in different versions on the

CD-ROM or in print. To find the most current version, check the version/date in
the Publication Information on the back of the document’s title page.
Refer to the following for more information:
• Strata CTX 3001/2001 Digital Single Line Telephone Guide
• Strata CTX 3000/2000-series Digital Telephone Quick Reference Guide
• Strata CTX WinAdmin Application Software and Documentation Library

Strata CTX DKT2000/3000-Series Telephone

05/02

Introduction
Related Documents/Media

Strata CTX DKT2000/3000-Series Telephone

05/02

The Grand Tour

This chapter familiarizes you with DKT3000-series and DKT2000-series digital
speakerphones (model numbers appear on the bottom of your telephone).

DKT3000-series Telephones
The DKT3000-series models include:
• DKT3010-S 10-button
• DKT3020-S 20-button (shown on the next page)
• DKT3010-SD 10-button with two-line by 24-character LCD
• DKT3020-SD 20-button with two-line by 24-character LCD
• DKT3014-SDL 14-button with eight-line by 24-character tilting LCD and 16 Soft
Key buttons (shown on page 57)
All of the above Toshiba speakerphones enable you to place and receive calls without
lifting the handset.
Toshiba LCD telephones provide easy access to frequently-used features. Prompts
guide you through specific tasks. They also provide Outside Line Identification, User
Name/Number, Call Duration, Date/Time of Day displays, and the ability to display
names and telephone numbers of outside, incoming callers.
The DKT3001 single line digital telephone is also available - see the Strata CTX
3001/2001 Digital Single Line Telephone User Guide for more details.

Strata CTX DKT3000/2000-Series Telephone 05/02

The Grand Tour
DKT3000-series Telephones

LCD Display
Handset

Mode

Page

Scroll

Feature

LCD Control
Buttons/
Soft Keys

Red/Green
LED Indicators

Dial Pad
Q

Msg

Spdial

Mic

Redial

Spkr

Cnf/Trn

Flexible Buttons
(also known as
Programmable
Buttons - PB)

Vol

Hold

5649

Fixed Buttons

Microphone Location

DKT3020-SD Telephone

Fixed Buttons
The fixed buttons on your dial pad enable you to perform standard functions quickly
and easily. These buttons are described in Chapter 2 – The Basics.

Strata CTX DKT3000/2000-Series Telephone 05/02

The Grand Tour
DKT3000-series Telephones

Flexible Buttons
Your telephone can have 10, 14, or 20 Flexible Buttons (shown in the illustration on
the previous page) that can be programmed to do many button functions, including:
• Line is used to access an outside line.
• Primary Extension is your extension button.
• Pooled Line Group enables you to access available outside lines from a group of
lines appearing under one button.
• Feature Access Buttons enables you to store features onto a single button.
• One Touch Buttons are used for storing Speed Dial numbers or feature access
code sequences onto a single button.
Note See Table 12 on page 83 for a complete list of Feature Access Buttons and One

Touch Buttons.

Liquid Crystal Display
Your Liquid Crystal Display
(LCD) (shown right) shows:
CF-ALL 202-203+

• Desk Clock and Calendar in
idle mode
• Call Duration during an
outside call

LCD Control
Buttons/Soft Keys

AUG 08 MON

03:56

Mode

Scroll

Page

Feature
5800

• Operational, Advisory, and
Notification messages
LCD Control Buttons

There are two types of LCD button functions: LCD Control Buttons and Soft Keys.
The DKT3000-series LCD Control Buttons consist of 0RGH, 3DJH, 6FUROO and
)HDWXUH.
When the Soft Key prompts appear on the LCD, the LCD Control Button just below
the prompt offers access to that feature. See “Using Your LCD” on page 19 for more
information.

Strata CTX DKT3000/2000-Series Telephone 05/02

The Grand Tour
DKT2000-series Telephones

• 0RGH is generally used as a Soft Key.
• Pressing 3DJH switches you from the Call Forward (CF) display to the User Name
display.
• Pressing 6FUROO advances you through information.
• )HDWXUH will be used in the future.

DKT2000-series Telephones
The following speakerphone models belong to the 2000-series:
• DKT2010-S 10-button speakerphone
• DKT2010-SD 10-button with LCD
• DKT2020-S 20-button
• DKT2020-SD 20-button with LCD (shown below)
• DKT2020-FDSP 20-button with LCD and External Microphone jack
• DKT2001 (See the Strata CTX DKT3001/2001 Digital Single Line Telephone User
Guide).
An illustration of the DKT2020-SD is shown on the next page.

Strata CTX DKT3000/2000-Series Telephone 05/02

The Grand Tour
DKT2000-series Telephones

LCD Display
Handset
LCD Control
Buttons/
Soft Keys
Red/Green
LED Indicators

Dial Pad
Flexible
Buttons

5972

Fixed Buttons

Microphone
Location

DKT2020-SD Telephone

Fixed Buttons
The fixed buttons on your telephone enable you to perform standard functions quickly
and easily. These buttons are described in Chapter 2 – The Basics.

Strata CTX DKT3000/2000-Series Telephone 05/02

The Grand Tour
DKT2000-series Telephones

Flexible Buttons
All Flexible Buttons must be programmed for your telephone in system programming
and vary for individual telephones. If a button does not appear on your display or
telephone keystrip label, see your CTX System Administrator for button assignments.
Line Buttons

You may have buttons designated as /LQH and/or 3RROHG/LQH*US which enable
you to directly access outside lines. 3RROHG/LQH*US enables you to access
available CO Lines from a group of lines appearing under one button.

Liquid Crystal Display
Your Liquid Crystal Display (LCD)
(shown right) shows:

CF-ALL 202-203+
AUG 08 MON 03:56

• Desk Clock and Calendar in idle
mode
• Call Duration during an outside call

Mode

Page

Scroll

LCD Control
Buttons/Soft Keys
5909

• Operational, Advisory, and
Notification messages
Important!

The LCD width of the DKT2000-series telephones is shorter than the
DKT3000-series LCDs. This difference causes some features to display
differently.

LCD Control Buttons

There are two types of LCD button functions: LCD Control Buttons and Soft Keys.
The DKT2000-series LCD Control Buttons consist of 0RGH, 3DJH and 6FUROO.
When the Soft Key prompts appear on the LCD, the LCD Control Button just below
the prompt offers access to that feature. See “Using Your LCD” on page 19 for more
information.
• 0RGH is generally used as a Soft Key.
• Pressing 3DJH switches you from the Call Forward (CF) display to the User Name
display.
• Pressing 6FUROO advances you through information.

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The Basics

This chapter shows you the basic operation of your DKT3000-series or DKT2000series telephone.
Important!

The text in this chapter applies to both the DKT3000-series and
DKT2000-series telephones, unless otherwise noted.

Important - Read First
Be sure to check with your CTX System Administrator and make sure you know
which features are enabled on your system. Use the check boxes ❐ throughout this
book to mark which features you have.
Note LEDs on your telephone flash at different speeds depending on the function

performed. Flash rates can be found under “LED Indicator Details” on page 73.

What’s My Line?
Throughout this guide, the word “Line” is mentioned. For example, you will be
instructed to “select a Line.” “Line” can be:

❐
❐
❐
❐

Linebutton
Pooled Line Group button
Group Line button
Line out requiring an access code - where you enter an outside line or line group
access code (for example, dialing to get an outside line).

Check mark which Line type you have, then use that selection when instructed to
“select a Line.”

Strata CTX DKT3000/2000-Series Telephone 05/02

The Basics
Important - Read First

Which Outgoing/Incoming Call Features Do I Have?
Check mark here which outgoing/incoming features you have on your system.

❐

❐
❐
❐

❐

Automatic Line Selection (ALS): When making outgoing calls, you have ALS if
when you lift the handset or press 6SNU you hear dial tone and the Line Light
Emitting Diode (LED) lights steady green. The LCD displays the station number
and the seized outside line.
Ringing Line Preference: You answer an incoming line ringing your station by
lifting the handset or pressing 6SNU. You do not have to press an extension button
to answer.
Tone Signaling: Internal incoming call – you hear successive ring tones, then lift
the handset or press 6SNU to answer the call.
Voice First Signaling: Internal incoming call – your telephone does not ring;
instead you hear a long tone, then the caller’s voice. Talk in the direction of your
telephone, or answer the call as you normally would by lifting the handset or
pressing 6SNU.
Switching Signaling: Check with your CTX System Administrator to see if you
have the ability to change between Tone and Voice Signaling on a call-by-call
basis. If you do, you can press after dialing an internal telephone number to
change the signaling.
Hot Dialing: If your telephone is programmed for “hot dialing,” you do not have
to press 6SNU or lift the handset before dialing internal or external speakerphone
calls. When you dial a number, the speakerphone automatically turns on and the
Spkr and Mic LEDs light.

Strata CTX DKT3000/2000-Series Telephone 05/02

The Basics
Making a Call

Making a Call
There are three ways to originate a call from your digital telephone:

Hot Dialing
1. To make a call using Hot Dialing, dial the number.
When you start to dial, the extension button, Spkr and Mic LEDs light. Digits
display as they are dialed. Call progress tones (Ringback Tone, Busy Tone, etc.)
play through the speaker.
2. When connected, you can continue speakerphone operation or lift the handset and
continue the conversation.

Spkr Button
1. To make a call, press 6SNU.
A line may be automatically selected or you can manually choose a line. Your
extension or /LQH button lights (depending on system programming). Dial tone
plays through the speaker. The Spkr and Mic LEDs light.
2. Dial the number.
Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone,
etc.) play through the speaker.
3. When connected, you can continue to use the speakerphone or lift the handset and
continue the conversation.

Handset
1. To make a call, lift the handset, then dial the number.
A line may be automatically selected or you can manually choose a line. Dial tone
plays through the handset. The Spkr and Mic LEDs do not light.
Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone,
etc.) are heard through the handset.
2. When connected, you can continue to use the handset or switch to speakerphone by
holding down 6SNU and replacing the handset.

Strata CTX DKT3000/2000-Series Telephone 05/02

The Basics
Answering a Call

Answering a Call
There are several ways to answer a call:

Handset
➤ If your telephone is programmed for Ringing Line Preference, pick up the handset
and the telephone automatically answers the ringing line.
➤ If not, press the button associated with the ringing line (flashing green LED).

Speaker
➤ If your telephone is programmed for Ringing Line Preference, press 6SNU and the
telephone automatically answers the ringing line.
➤ If not, press the button associated with the ringing line (flashing green LED). Once
connected, you can continue on the speakerphone or lift the handset.

Handsfree Answerback
If you have a speakerphone, it may be programmed for Handsfree Answerback. You
hear a single long tone, followed by the caller’s voice. The extension LED flashes
green (incoming call). The Mic LED lights steady red (microphone is active). The
Spkr LED flashes red.
1. Do not lift the handset; speak toward the telephone in a normal voice.
2. Press 6SNU or take the handset off-hook before transferring the call or placing it on
hold.

Switching Between Handset and Speakerphone
➤ Press 6SNU and place the handset on-hook to switch from handset to speakerphone
mode.
➤ Take the handset off-hook to switch from speakerphone to handset mode.

Strata CTX DKT3000/2000-Series Telephone 05/02

The Basics
Message Waiting

Message Waiting
Use your 0VJLED/button and LCD to see/retrieve message(s).
An extension can receive up to four simultaneous Message Waiting indications and
LCD messages. One message is reserved for the Message Center.
Your telephone can be programmed to have up to four additional (flexible) Message
Waiting buttons/LEDs. Check with your CTX System Administrator to see if these
buttons have been programmed on your telephone. If so, substitute them when the
0VJ button/LED is mentioned in the following steps.

Responding to a Lit Msg LED
1. On an LCD telephone, if you see a “+,” press 6FUROO to display additional
messages; otherwise, go to Step 2. The “+” indicates additional messages. The
LCD can show up to three station messages for your extension and three for each
additional (phantom) extension that you may have.
2. Press 0VJ, then lift the handset. Your telephone rings the extension or voice mail
device that sent the indication. The LED continues to flash red.
3. After answering the message(s), place the handset back on-hook.
4. If the Msg LED continues to flash, you have more messages; repeat Steps 1~3
above to retrieve them. Voice mail devices turn off the LED/LCD indications after
a short delay, after you checked all messages.
5. To manually turn off your Msg LED, press your extension button, then press
. Do this step for each message received.

Strata CTX DKT3000/2000-Series Telephone 05/02

The Basics
Microphone

Turning On/Off Message Waiting LED on Another
Extension
If you call an extension and it’s busy or there is no answer, you can light that
extension’s Message Waiting LED and enable that extension to call you back.
1. Dial an internal extension. You hear busy tone or there’s no answer.
2. Press 0VJ or . The Msg LED flashes red on the called telephone. At your
telephone, the Msg LED lights steady red and the LCD shows the station number
where you set a Message Waiting light.
3. Press 6SNU. Your Msg LED turns Off. The Msg LED on the called telephone
flashes until the called party presses the flashing 0VJ button - which calls you
back.
4. To turn Off a Message LED that you have set on another extension, press plus
the extension number that has the message light set. Then hang up to release your
telephone.

Microphone
➤ To turn the Microphone On/Off when the speakerphone is active (Spkr LED is
On), press 0LF.

When the Microphone is On, the Mic LED is On, steady red. When the
microphone is Off, the Mic LED is Off and you cannot be heard through the
microphone.
The microphone and its LED are always On when you receive a Voice-first internal
call and Off when you receive a Ring-first call.
Each station’s microphone can be set in system programming to:
• switch On/Off with one touch
• switch Off only while pressed and held
• either On/Off at the start of handsfree dialing.
➤ To talk back to a Handset Off-hook Call Announce call, press and hold 0LF and
talk over your telephone handset/headset. The LED and microphone remain Off.

Strata CTX DKT3000/2000-Series Telephone 05/02

The Basics
Call Transfer

Call Transfer
1. While on a call, press &QI7UQ. Your Line LED flashes green and you hear internal
dial tone.
2. Dial the extension where the call will be transferred. You can remain on the line
and announce the call or immediately “blind transfer” the call.
During call transfer, you can connect all three parties by pressing your flashing
extension button or &QI7UQ.
• If you get voice mail, you can leave a message or hang up and let the
transferred caller leave a message.
• If you hear a long single tone, then announce the call over the called telephone’s
speaker.
3. Transfer with Camp On: If the station to which you want to transfer the call is busy,
you may hang up and the transferred trunk or station will be camped on to the busy
destination.

➤ To transfer a call directly to Voice Mail (VM)
1.
2.
3.
4.

While on a call, press &QI7UQ.
Enter .
Enter the VM mailbox number (usually the same as the extension number) + .
Hang up and the caller is connected to the VM mailbox. This feature does a blind
transfer to VM.

➤ To perform Call Transfer Immediate
1. While on a call, press the TRNS Soft Key. The DKT3014 LCD shows
“TRANSFER.”
2. Dial the extension where you wish to transfer the call.The call rings the destination
station and your telephone returns to the idle state.

Strata CTX DKT3000/2000-Series Telephone 05/02

The Basics
Conference Calls

Conference Calls
You can conference together up to eight parties (including your own) - with up to six
parties being external network lines. The actual number of conference parties with
acceptable volume levels depends on the local and far end telephone line conditions.
The person who initiates the conference call is the Master. If, after the conference is
established and the Master exits the conference, the first station to have been added to
the conference becomes the Master.

➤ To conference calls
1. While on a call, press &QI7UQ. You hear dial tone and your Line LED flashes green.
2. Call another station or outside line.
3. When the called party answers, press &QI7UQ. If you receive a busy tone or no
answer, press &QI7UQ again to return to the original connection.
All parties are conferenced. If the second call was placed on a /LQH that appears on
your telephone, the LED also flashes green.
4. Repeat the above steps to add lines to the conference. Keep in mind the maximum
number of allowed conference parties.
Note When the “master” of the conference hangs up, the control is automatically

transferred to the first internal station added to the conference call. If no other
internal stations are included in the conference call, the call will be
disconnected.

➤ To transfer conference control
1. Do Steps 1 and 2 above to add the line to which you wish to transfer conference
control. See previous Note.
2. Announce the call and hang up to transfer it. This station now becomes the
conference “master” with the ability to add or delete parties.

➤ To hold a conference call
➤ If you are the Conference Master, press the +ROG key once (or twice for Executive
Hold) to place the conference call on hold. The other parties can continue with the
conference. Music-on-hold is suppressed and your extension LED flashes green.
You can rejoin the conference at any time by pressing your extension button. When
you return, you retain Master status.

Strata CTX DKT3000/2000-Series Telephone 05/02

The Basics
Conference Calls

Adding Voice Mail to a Conference
The Conference Master can add voice mail to a conference. This feature enables
participants in a conference to listen to or leave a voice mail message during one
telephone call.

➤ To add Voice Mail to a conference call (performed by Conference Master)
1. Press &QI7UQ to place the current call on Consultation Hold.
2. Dial the voice mail (VM) extension number, then enter the VM mailbox and
security code. This adds the voice mailbox to the conference.
3. Press &QI7UQ to reconnect to the original party. (You can continue to add
conference members by pressing &QI7UQ and dialing another extension.)
Now, all parties in the conference can listen to or record a message to this voice
mailbox. Only the Master can control the VM with touchtones or Soft Keys.

Connecting Two Outside Lines
1. While talking on an outside call, press &QI7UQ. You hear dial tone. The extension
LED flashes (conference rate).
2. Dial an outside line access code and outside telephone number.
3. After the party answers, press &QI7UQ. The extension LED flashes (in-use rate)
and all parties are conferenced.
If you receive a busy tone or if the station does not answer, press the flashing
extension button to return to the original connection, press &QI7UQ.
4. Hang up. The extension LED flashes (exclusive-hold rate) and the two lines are
connected. The LED turns Off when the parties hang-up.
5. To supervise a tandem call, press the extension button. If the parties have finished,
hang up...or if the parties are still talking, press &QI7UQ and hang-up. Both Line
LEDs turn Off and the connection is released.
If your telephone company provides auto disconnect, the connection may release
automatically when the parties hang up. If not, the lines must be supervised to be
disconnected.

Strata CTX DKT3000/2000-Series Telephone 05/02

The Basics
Hold

Hold
1. To place a call on hold, press +ROG. Your LCD shows the line on hold. The held
Line’s LED flashes green while appearances of the line at other stations flash red.
• To return to the held call, press the held /LQHbutton.
• If you do not return to the held call within a specified time, it rings back to your
telephone. The call remains camped-on to your station indefinitely.
• If the held party hangs up, the call is released.
2. Repeat Step 1 to place additional lines on hold.
Note See the Call Pickup section to pick up a call on hold from another extension.

Exclusive Hold
This feature enables you to place a call on hold so that only you can retrieve it.
➤ While on a call, press +ROG twice. That line’s LED flashes green while
appearances of the line at other stations are steady red (in use).

Automatic Hold
This feature enables you to place a call on hold by pressing another /LQH button – no
need to press +ROG. Make sure this feature is programmed on your system; if not,
existing calls will drop.
➤ While on a call, press another extension button to receive/originate a new call. The
accessed line’s LED flashes (in-use). The first call is put on hold and your
extension’s LED flashes. You can also switch between calls without having to
press +ROG.

Consultation Hold
1. While on a call, press &QI7UQ. The call goes on hold.
2. Dial another line.
3. Transfer the call or return to the held call by pressing its /LQH button.

Strata CTX DKT3000/2000-Series Telephone 05/02

The Basics
Volume Control

Volume Control
➤ To adjust the handset volume
➤ Press the 9RO ▲ to increase volume and 9RO ▼ to decrease volume during the call.
When you hang up, the volume returns to the default setting.

➤ To adjust the speaker volume for internal/external calls and background music
1. Press 6SNU.
2. Press an extension button - you hear dial tone.
3. Press the 9RO ▲ to increase volume and 9RO ▼ to decrease volume. This volume
setting applies to all calls until changed.

➤ To adjust Ring Tone, Handsfree Answerback and Speaker Off-hook Call
Announce
➤ Make sure the telephone is idle and the handset is on-hook. Press the 9RO ▲ to
increase volume and 9RO ▼ to decrease volume. This adjusts volume for your
telephone’s ring tone, Handsfree Answerback and Speaker Offhook Call Announce
simultaneously.

➤ To adjust handset Beep Tone
1. With the handset off-hook, dial the Beep Tone Adjustment Code (default
code). You hear busy tone.
2. Press 9RO ▲ or ▼ to reach the desired level.

LCD Contrast Adjustments
➤ Press and hold down the 0LF button, and press and release 9RO ▲ or 9RO ▼
repeatedly.

Each time you press 9RO ▲ or 9RO ▼, the contrast increases or decreases. There
are eight steps in either direction. To return to the middle setting, repeat the above
step.

Strata CTX DKT3000/2000-Series Telephone 05/02

The Basics
LCD Contrast Adjustments

Strata CTX DKT3000/2000-Series Telephone 05/02

Advanced Operation

This chapter gives you more details about your DKT3000-series or DKT2000-series
telephone’s advanced functions.

Using Your LCD
If your telephone has an LCD, use this section to learn more about its functions.
In its idle state, the LCD is a desk clock and calendar. When you are on an outside call,
the call duration displays.
A “+” on the LCD readout
(shown at right) indicates there
is more data to display.

CF-ALL 202-203+

➤ Press 6FUROO to advance
through the information.
LCD Control
Buttons/Soft Keys

➤ Press 3DJH to switch from
the Call Forward (CF)
display to the User Name display.

Strata CTX DKT3000/2000-Series Telephone 05/02

AUG 08 MON

03:56

Mode

Scroll

Page

Feature
5800

Advanced Operation
Soft Keys

Soft Keys
When Soft Keys are on, they replace the functions on the 0RGH, 3DJH, 6FUROO and
)HDWXUH buttons below the LCD. ()HDWXUH is a future feature for DKT3000-series
phones only.) The following table defines Soft Key Prompts.
Table 1

Soft Key Prompts

Soft Key

Definition

ABR

Activates Automatic Busy Redial after dialing a busy outside telephone number.

ACB

Activates Automatic Callback after reaching a busy station, CO line, or CO Line group.

BUSY

(Busy Override) Sends a call-waiting tone to a busy station.

CONF

Initiates or completes a conference.

EXEC

(Executive Override) Breaks into the conversation of a busy called station.

EXIT

Exits you from a conference; remaining parties are connected.

JOIN

Joins all parties to a conference while on a conference call.

LINE

Adds a CO line to an existing call while in the Conference mode. The LCD prompts you to
access a CO line after you press this key.

MESG

Sets a message waiting indication at a busy or unanswered station.

OVRD

Overrides options, busy mode, or overrides Do Not Disturb mode.

PGE

Enables you to enter a Page Group number (01~16).

RING

Makes a called station ring when making a voice announce call to the station.

RLS

Disconnects a call and returns telephone to the idle state.

RTRN

Terminates a feature operation and to return to a previously displayed state.

STA.

Adds a station to an existing call while in the Conference mode. The LCD prompts you to dial a
station number after you press this key.

TALK

Makes a voice announcement to a called station that is ringing.

TRNS

Initiates or completes a Transfer while on an outside call. Press once for an immediate or
announced transfer, depending on system programming. Pressing TRNS again completes the
transfer.

Strata CTX DKT3000/2000-Series Telephone 05/02

Advanced Operation
Soft Keys

Soft Key Example
When the Soft Key prompts appear on the LCD, the LCD Control Button just below
the prompt offers access to that feature. Here’s an example of how Soft Keys work.
1. When an outside call is in
progress, the LCD appears as
shown on the right.
ABR = Automatic Busy Redial
CONF = Conference
PAGE = Paging

00:01:01
Soft Key
Prompts

ABR

CONF

PGE

Mode

Page

Scroll

Feature

LCD Control
Buttons/Soft Keys

6060

2. If you select CONF (press 3DJH),
the display changes as shown right.
LINE = Add an outside line to the conference
STA = Add another station
RTRN = Return to the original caller without

LINE OR STATION?
LINE STA. RTRN
Mode

Page

Scroll

Feature

making a conference
3. You will be prompted to dial the desired station.
The RTRN Soft Key (press 6FUROO) enables you
to return to the original caller without making a
conference.

6061

DIAL STATION NO.
RTRN
Mode

Page

Scroll

Feature
6062

Until the call is answered, you see the screen
shown right.
CALLING
200
Mode

Page

Scroll

Feature
6063

When the call is answered, you see the screen
shown right. TRNS = exit the call and transfer
the first party to the second. JOIN = create a
conference with you and both other parties.
RTRN = drop the second party and return to a
two-way conversation with the original party.

Strata CTX DKT3000/2000-Series Telephone 05/02

TALK WITH 200
TRNS JOIN RTRN
Mode

Page

Scroll

Feature
6064

Advanced Operation
Advisory Messages

Advisory Messages
Advisory messaging enables you to store an informative message for LCD telephones
that call your telephone. The messages can be up to 16 characters long. The Strata
CTX provides a number of stored messages, shown in the table below. Message
numbers 5~9 can be defined by your CTX System Administrator.
Msg No.

Characters Displayed

Additional Digits

OUT TO LUNCH

IN A MEETING

CALL _____________

Directory Number 76345

BACK AT __________

Time (e.g., 1030)

RETURN ON________

Date (e.g., 10 20)

5
6
7
8
9

➤ To set an advisory message
1. Go off-hook or press your extension button or phantom directory number button to
hear dial tone.
Note A phantom directory number button is similar to an extension button that is

shared on other telephones.
2. Press + Message No. (see table) + any additional digits (such as time, etc.)
3. Go on-hook or press 6SNU to release the line.

➤ To clear the registered message
1. Go off-hook or press your extension button or phantom directory number button to
hear dial tone.
2. Press .
3. Go on-hook or press 6SNU to release the line.

Strata CTX DKT3000/2000-Series Telephone 05/02

Advanced Operation
Account Code Calls

Account Code Calls
Account Codes (Forced or Voluntary) can be used for a variety of reasons including
billing, tracking, and line restriction applications. Account Codes are assigned in the
system as a fixed length (default is six digits) and are recorded by the system, along
with the details of the calls, which can be printed on a Station Message Detail
Recording (SMDR) report.

Verified/Non-Verified Account Codes
If programmed for Verified Account Codes, the system checks the account code you
entered against a list created by the CTX System Administrator. The code you enter
must be on the list for the call to proceed. Non-verified account codes must be of a
uniform length specified by the CTX System Administrator.

Forced Account Codes
Some applications require you to enter an Account Code. These Forced Account
Codes may be verified or non-verified, depending upon the application, but in either
case, the caller must enter a code before proceeding.

➤ To dial using Forced Account Codes
1. Place a call in the normal method.
If the call requires an Account Code, a burst of tone (Success Tone) is heard after
dialing the telephone number alerting you to enter the Account Code.
2. Enter the account number.
When the number of digits designated for account codes has been entered, the
number will be checked against the verified list, if chosen, and the call will
continue as normal. If the number of digits entered for the account code is not
reached or the verified code does not match, then re-order tone is heard and the call
is rejected.
You can bypass Forced Account Code requirements with three emergency numbers,
including 911. See your CTX System Administrator for these numbers:
1)

911

_______

Strata CTX DKT3000/2000-Series Telephone 05/02

_______

Advanced Operation
Account Code Calls

Voluntary Account Codes (Verified/Non-Verified)
Voluntary Account Codes are optional. They can be entered during a call and are used
for tracking selected calls using Station Message Detail Report (SMDR) call detail
recording option.
If the system is set for Verified Account Codes, station users must enter a specific
code when entering the Voluntary Account Code(s) or the code is not validated for the
SMDR call report. This does not affect the call.
There are two ways to dial using a Voluntary Account Code:

➤ To dial using the Account Code button
1. After accessing a CO line, press the $FFRXQW&RGH button. LCD telephones
prompt you to “ENTER ACCOUNT CODE NOW.”
2. Enter the account code digits. The LCD prompt disappears upon entry of the first
account code digit. After the account code is entered, the time indicator is restored
in the LCD.
3. If your station is set for Verified Account Codes, you hear confirmation tone when
the code is valid. If the code is invalid, you hear two short tones.
4. Enter the Account Code. Your conversation is not interrupted.

➤ To enter an Account Code using access codes
Note It’s a good idea to warn the other party that you will be disconnected

momentarily when you enter the access code. Once the code is entered, you will
be connected again.
1. After accessing a CO line, press &QI7UQ. Once you press &QI7UQ, your call is
interrupted; you and the other party cannot hear each other. You will hear feature
dial tone.
2. Dial . LCD telephones prompt you to “ENTER ACCOUNT CODE NOW.”
3. Enter the account code digits. The prompt disappears upon entry of the first
account code digit. After the account code is entered, the connection is restored
and the LCD shows the time.

Strata CTX DKT3000/2000-Series Telephone 05/02

Advanced Operation
Automatic Busy Redial

Automatic Busy Redial
After reaching a busy outside number, you can activate Automatic Busy Redial so that
the system automatically redials the number at regular intervals. The system repeats
the redial until the destination is no longer busy. This feature may not be on some
telephones on your system.
Automatic Busy Redial is not attempted while your station is busy, but continues to
time-out. The system inserts a pause (P) on your LCD before redialing the number.

➤ To activate Automatic Busy Redial
1. When you reach a busy number, press $XWR%XV\5HGLDO or &QI7UQ + .
The LED flashes red. You hear confirmation tone.
2. Hang up or press 6SNU. The system redials, up to five to 20 times, every 30 to 180
seconds (depending on system programming). Your telephone receives ring tone
when Automatic Busy Redial dials the number and it is available. The extension
and Spkr LEDs flash green.
3. Lift the handset or press 6SNU and wait for the party to answer. If you do not pick
up the handset or press 6SNU within recall timeout (five to 60 seconds) after a
connection is made, you hear a muted ring for another 30 seconds, then the call
disconnects.

➤ To cancel Automatic Busy Redial
➤ Press $XWR%XV\5HGLDO or extension + .

Strata CTX DKT3000/2000-Series Telephone 05/02

Advanced Operation
Automatic Callback

Automatic Callback
When you reach a busy station, you can set Automatic Callback to have the system
monitor the busy extension and notify you when it becomes idle.
Automatic Callback can also place you in queue for an available outside line, if you
reach a line group in which all lines are busy. When a station or line becomes
available, the system rings your telephone. Then when you answer, it automatically
rings the intended destination. The amount of time the system will wait for an idle
destination is set in system programming. Automatic Callback is also known as “CO
Line Queuing.”

➤ To set Automatic Callback
1. If you hear busy tone after dialing an outside line access code or a station number,
press $XWR&DOOEDFN or . Busy tone stops, followed by success tone, then busy
tone resumes.
2. Hang up. You can make other calls while waiting.
3. When the called station or outside line becomes idle, your telephone rings with a
fast LED.
• If you called a busy station, the extension LED flashes green (incoming call)
and the called number displays.
• If you called a busy outside line, the extension LED flashes green (incoming
call rate). The seized line’s number displays.
4. Answer within about three rings (five to 180 seconds, set in programming) to
prevent the callback from being cancelled. After you answer, you hear success
tone, and the LED flashes green (in-use).
If you hear a busy tone after answering a callback, the called party is already on
another call or the line has already been seized or has received an incoming call.
Your request is not cancelled. You will be called again the next time a line becomes
idle.
If you were attempting to make an outside call, the telephone number is
automatically dialed, including the account code or override codes that were used.

➤ To cancel ACB
➤ Press $XWR&DOOEDFN or extension button + .

Strata CTX DKT3000/2000-Series Telephone 05/02

Advanced Operation
Background Music

Background Music
You can set background music over your telephone speaker or over external speakers.
Up to 16 different music sources can be applied to the Strata CTX system: the first
source is Quiet Tone, all others can be music or recorded information.

➤ To enable background music on your telephone speaker
➤ Press the %*0+ n() + %*0, where n is the music sources 1~16

...or press an extension button + + n + + 6SNU, where n is the music
source 1~16. If the music source is a single digit, press before pressing 6SNU. If
the source is omitted, then the last selected music source is selected.

➤ To cancel background music on your telephone speaker
➤ Press %*0

...or press an extension button + + 6SNU.

➤ To enable background music over your external paging speakers
➤ Press %*0H[W and enter a source number (1~16) to select a music source

...or press an extension button + + n() + 6SNU, where n is the music source
1~16. If the music source is a single digit, press before pressing 6SNU. If the
source is omitted, then the last selected music source is selected.

➤ To cancel background music over your external paging speakers
➤ Press %*0H[W

...or press an extension button + + 6SNU.

Strata CTX DKT3000/2000-Series Telephone 05/02

Advanced Operation
Call Forward

Call Forward
System
System Call Forward (which is set in Programming) automatically directs calls to a
predefined location, such as Voice Mail. See your CTX System Administrator to
determine which type of Call Forward you have, as well as the Call Forward location.

Station
Station Call Forward enables you to assign Call Forward destinations for each
extension on your telephone. Each extension can be independently set for a different
Call Forward feature. You can set a Flexible Button to perform any Call Forward
function - see “Programming Feature Buttons” on page 63 for more details. Call
Forward must be set prior to receiving the call.
The following calls to your station can be forwarded:
• Internal calls
• Auto Attendant calls
• Outside lines that ring only your station
• Transferred internal or incoming line calls

Call Forward Categories
You can set Call Forward for the following categories of calls. Within these
categories, you can use five different types of Call Forward Settings.
• Call Forward Any Call – Forwards any call, whether an internal call or incoming
line call.
• Call Forward - Incoming Line – Forward incoming line calls only.
• Call Forward Any Call - Set for Another Station – Enables you to forward all
calls for another telephone within your telephone system.
• Call Forward - Incoming Line Set for Another Station– Enables you to set
forwarding of incoming line calls for another telephone within your telephone
system.
• Call Forward System – Forwards the calls to the destination preset for the entire
telephone system, commonly voice mail.

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Advanced Operation
Call Forward

• Call Forward - External Location – Forwards incoming line calls that ring
directly to your extension to a destination outside the system.
You can change your forwarding destination from outside the system using the DISA
feature. See your CTX System Administrator for DISA telephone numbers and
security code access.

Call Forward Settings
• Call Forward All Calls – Forwards all calls immediately.
• Call Forward Busy/Do Not Disturb – Forwards calls immediately when your
extension is busy or in Do Not Disturb (DND) mode.
In Tone-first systems with multiple lines, Call Forward Busy forwards calls only
when all line appearances are in use. In Voice-first systems, Call Forward Busy
forwards all calls any time your telephone is in use.
• Call Forward - No Answer – Forwards all calls to your station whenever you do
not answer the call within a designated time (set by you when you enable the
feature).
• Call Forward Busy/Do Not Disturb/No Answer – Forwards all calls to your
station whenever you are busy, in the DND mode, or after ringing and you do not
answer the call within a designated time (set by you when you enable the feature).
• Call Forward Cancel – Cancels the set Call Forward feature. Notice that each
category of Call Forward has a different code for canceling.
Station Call Forward Procedures

The following table contains Call Forward Button sequences. You can do a Call
Forward function by, one, entering the button sequence as described, or two, by
programming a Flexible Button to perform the sequence. See “Programming Feature
Buttons” on page 63 for instructions on programming a Flexible Button.
Some Call Forward features require a Pass Code entry. Use the following procedure to
change your Pass Code.

➤ To change your Pass Code
➤ Press Extension button + + ext. no. + old Pass Code (1~15 digits) + + new
Pass Code (1~15 digits) + .

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Advanced Operation
Call Forward

➤ To use the Call Forward button sequence
➤ Follow the instructions in the following table, shown under “Button Sequence.”
Some features require additional input, such as:

• Destination – If the destination is an outside number, press after entering the
destination. The CTX accepts destination numbers of up to 32 digits.
• Timer – This is a two digit entry representing how long (eight to 160 seconds)
your telephone should ring before forwarding the call. If you enter one digit,
you must press after entering the single digit.
• Pass Code – A four-digit code established by system programming to prevent
unauthorized changes. The code applies to the station to be forwarded; not to
the station entering the code.
Note In the following table, (Tone) means that a confirmation tone will play at that

point in the sequence.
Table 2

Call Forward Procedure

Feature

Button Sequence

Call Forward Any Call - Internal and Incoming Line Calls:
Forwards any call, whether an internal call or incoming line call.
All Calls

Extension (Ext.) button + (Tone) + Destination No. (Tone)

Busy

Ext. button + (Tone) + Dest. No. (Tone)

No Answer

Ext. button + (Tone) + Dest. No. (Tone) + Timer +

Busy No Answer

Ext. button + + Dest. No. + Timer +

Cancel

Ext. button + (Tone)

Call Forward - Incoming Line Calls:
Forward incoming line calls only.
All Calls

Ext. button + (Tone) + Dest. No. (Tone)

Busy

Ext. button + (Tone) + Dest. No. (Tone)

No Answer

Ext. button + + Dest. No. (Tone) + Timer (Tone) +

Busy No Answer

Ext. button + + Dest. No. (Tone) + Timer (Tone) +

Cancel

Ext. button + (Tone)

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Advanced Operation
Call Forward

Table 2

Call Forward Procedure (continued)

Feature

Button Sequence

Call Forward Any Call - Set for Another Station:
Enables you to forward all calls for another telephone within your telephone system.
All Calls

Ext. button + (Tone) + ext. no. + Pass Code (Tone) + + Dest. No. + (Tone)

Busy

Ext. button + (Tone) + ext. no. + Pass Code (Tone) + + Dest. No. +
(Tone)

No Answer

Ext. button + (Tone) + ext. no. + Pass Code (Tone) + + Dest. No. (Tone) +
+ Timer + (Tone)

Busy No Answer

Ext. button + + ext. no. + Pass Code + (Tone) + Dest. No. (Tone) + Timer
+ (Tone)

Cancel

Ext. button + (Tone) + ext. no. + Pass Code +

(Tone)

Call Forward - Incoming Line Call - Set for Another Station:
Enables you to set forwarding of incoming line calls for another telephone within your telephone system
All Calls

Ext. button + (Tone) + ext. no. + Pass Code + (Tone) + Dest. No. (Tone) +

Busy

Ext. button + (Tone) + ext. no. + Pass Code + (Tone) + Dest. No. (Tone) +

No Answer

Ext. button + (Tone) + ext. no. + Pass Code + (Tone) + Dest. No. (Tone) +
+ Timer +

Busy No Answer

Ext. button + (Tone) + ext. no. + Pass Code + (Tone) + Dest. No. (Tone) +
+ Timer +

Cancel

Ext. button + (Tone) + ext. no. + Pass Code +

Change Pass Code

Ext. button + (Tone) + ext. no. (Tone) + old Pass Code + (Tone) + new Pass
Code (Tone) +

(Tone)

Call Forward - System:
Forwards the calls to the destination preset for the entire telephone system, commonly voice mail.
Activate

Cancel

(Tone)

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Advanced Operation
Call History

Call History
Incoming calls with Caller ID or ANI information can be optionally recorded into a
rolling list for the station where the call is ringing. The call is placed in the list along
with the number, name (if provided), time and date of the call, and status of the call
(answered, abandoned, or redirected). You can access this list from an LCD telephone
with a flexible &DOOHU,' button.

➤ To view Call History
➤ When your station is idle, press the &DOOHU,' button. The Caller ID LED lights
green and the latest record displays.
➤ Press 9RO ▲ for the next record; press 9RO ▼ for the previous record.
➤ To view the call date, time and status, press 3DJH (press again to toggle to call
name/number).

Call Park Orbits
The Call Park feature enables you to hold a call temporarily in a location other than
your telephone. These areas are called orbits. You or another telephone user can
retrieve a parked call from its orbit by specifying the orbit number. You can specify
one of 20 General Park Orbits (7000~7019) or a valid extension number within the
system.
Once you have parked a call in an orbit, you can:
• Hang up and retrieve the parked call at a later time
• Originate another call
• Access a voice paging device to announce the parked call for pickup from another
station
If you park a call and it is not retrieved, it will recall to the parking station and one of
the following occurs:
• If your station is idle when the system Call Park recall timer expires, the parked
call automatically recalls to your station.
• If your station is busy, the parked call camps on.
If you have an LCD telephone, you can let the system automatically select an
available orbit number which displays on your LCD.

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Advanced Operation
Call Pickup

➤ To park a call
1. While on a call, press 3DUNLQ2UELW
...or &QI7UQ + . The LED flashes green (consultation-hold).
2. Specify the Park Orbit using one of the following:
• Press
and the system automatically selects a General Park Orbit between
~. The chosen orbit appears on the LCD.
• Enter a valid extension.
• Press and the system automatically selects your extension as the orbit.
3. Hang up. The caller’s extension or line number and the orbit number are shown. If
the parked call is not retrieved within a specified time, the call rings back to your
telephone. When a parked call recalls your telephone, the LCD shows the line or
extension that is recalling and the orbit number.

➤ To retrieve a parked call
1. Press 3DUNLQ2UELW
...or press your extension button +.
2. Enter the Orbit Number where the call is parked or for the extension from which
you are calling. You cannot use
to retrieve a parked call. The extension LED
flashes at the in-use rate when the call is retrieved.

Call Pickup
You can pick up a call that is ringing another station’s extension, a call placed on hold
at another station and other types of calls. When you pick up an internal call, the
calling station and the called station displays on your LCD.

Group Pickup
Stations can be assigned in system programming to Pickup Groups. As many as 32
groups can be created to enable you to easily pick up incoming (new or transferred) or
internal calls that are ringing stations that are in your group or in other groups. This
feature does not pick up held calls. You may belong to more than one group. See your
CTX System Administrator for group assignments.

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Advanced Operation
Call Pickup

Page/Internal Call Pickup
This feature picks up Internal (station to station), Group Page, and All Call Page calls.
If these types of calls occur at the same time, the pickup priority is station-to-station
and then Page calls in the order of occurrence. In some systems, this feature can be
applied to pick up All Call Page exclusively.

➤ To perform Call Pickup
1. Press an extension button.
2. Enter a code from the following table.
Table 3

Call Pickup Feature Codes

For Incoming Calls:

Dialing

Description

Group

Picks up a call ringing to a member of your pickup group.

Directed Extension

+ Primary
Ext. No.

Picks up a call ringing on any line appearance of the telephone
specified by its Primary extension number.

Directed Group

+ Group
No.

Picks up a call ringing to a extension in the specified Pickup
Group.

Directory Number

+ Ext. No.

Picks up a call ringing to the specified extension number only.
Other lines ringing on the same telephone are unaffected.

Any External Call

Picks up any incoming outside line call.

For Calls On Hold:

Dialing

Description

Local Retrieve

Picks up a call held on the telephone from which it is dialed.

Remote Retrieve

+ Primary
Ext. No.

Retrieves a call held on the telephone specified extension
number.

+ Outside

Picks up a call held on the specified CO line regardless of the
telephone placing the call on hold. Must enter three digits
(e.g., 007).

Outside Line Retrieve
Directed Extension
Retrieve

Line No. (1~128)

+ Ext. No.

Picks up a call held on the specified extension number,
regardless of the instrument(s) on which it appears.

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Advanced Operation
Call Waiting

Notes

• The Primary extension number is the directory number by which the telephone set
is defined. Other, non-primary extension numbers may also appear on the
telephone. By convention, the Primary extension number is assigned to the first
button on a multi-button telephone.
• If more than one call is on hold, the call on the telephone’s lowest button number is
picked up.
• Ringing calls are picked up over held calls as a priority.

Call Waiting
You can answer a call that is transferred to your station, even when your station is
busy. When another call is camped onto your station, you hear two Camp-on tone
beeps and the extension or Line LED flashes red (on-hold).
If a call is sent to your station when busy, and your station does not have an extension
button available to receive the call, two camp-on tone beeps are sent to your
telephone. You must disconnect or transfer the existing call to answer the waiting call.

➤ To answer a waiting call by placing the current call on hold
➤ Press +ROG.The existing call is placed on hold. The camped-on line rings your
station (the Line LED flashes green - incoming call)....or if your telephone has the
Auto Hold feature, just press the flashing extension button.

You are connected to the transferred call. The extension or Line LED flashes green
(in-use).
Note See your CTX System Administrator to find out if you have Auto Hold.

➤ To answer a waiting call by disconnecting or transferring the current call
➤ Hang up or transfer the existing call; the camped-on call rings your station. The
camped-on line rings your telephone and the Line LED flashes green (incoming
call).

...or press the flashing extension or /LQH. The existing call is placed on hold. The
camped-on line rings your station (the Line LED flashes green - incoming call).
This disconnects the current call and connects you to the transferred call. The
extension or Line LED flashes green (in-use).

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Advanced Operation
Direct Inward System Access (DISA)

Direct Inward System Access (DISA)
Outside callers with touch tone telephones can call in to lines programmed for Direct
Inward System Access (DISA) and dial an extension or outgoing line without going
through an attendant or operator. See your CTX System Administrator for details.
1. From outside the system, dial the public telephone number assigned to DISA. The
call will be answered and you will hear CTX dial tone.
If you do not dial within 10 seconds, the line disconnects.
2. When you hear dial tone, dial an extension or an outside line.
3. If you dial an outside destination, you may need to enter a security code provided
to you by the CTX System Administrator. When you hear the tone, enter the
security code. If accepted, the call will proceed.
4. If you receive busy tone and you want to dial another number while the station is
still ringing, press
and repeat Step 2.

Direct Station Selection Buttons (Hotline)
This optional feature enables you to use a '66 button to connect directly to another
station’s line extension. The DSS LED shows the status (idle/busy) of the station and/
or the station’s primary extension. For example, a station’s DSS button LED shows
busy (light steady red) when the station is:
• busy on a call on any button
• idle but all appearances of the station’s extension are in use by other stations.
When the station is in DND, the LED flashes red.

➤ To connect directly to another station’s extension
1. When connected to a line or another station, press '66.
The original party is put on-hold. You can call a station even if the DSS LED
shows busy (steady red).
2. Announce the call...or transfer the call by hanging up or pressing 5HOHDVH.
Note You can transfer the call to an idle or busy station.

Strata CTX DKT3000/2000-Series Telephone 05/02

Advanced Operation
Distinctive Ringing

Distinctive Ringing
1. Press to enter User Programming Mode.
2. Press a /LQH button. The Line LED is steady green.
3. Enter the ringing pitch number:
= Low, = Middle, = High, = Combination

4. Lift the handsetto return to idle.

Do Not Disturb
If your station is in Do Not Disturb (DND) mode, internal, external and transferred
calls do not ring your station and Off-hook Call Announce calls are denied. You can
continue to make calls while in the DND mode. When originating a call in DND
mode, you will hear a short burst of interrupted dial tone followed by continuous dial
tone. You can start dialing at any time during either tone.
If you put your Primary extension into DND mode, all calls to that telephone are
rejected. If your extension is set for Call Forward-Busy or Call Forward-Busy/No
Answer, the call is redirected to the forwarding destination immediately.
If you put an extension other than the Primary extension into DND, only calls to that
extension on your telephone will be blocked. Appearances of that extension on other
telephones continue to ring.

➤ To activate DND on your Primary extension
➤ Press 'R1RW'LVWXUE or (hear Success Tone). The LED lights steady red
and DND mode is activated for the entire station.

➤ To activate DND on a non-Primary extension
➤ Press the desired extension appearance and 'R1RW'LVWXUE or (hear
Success Tone). The LED lights steady red and DND mode is activated for that
extension on your telephone.

➤ To deactivate DND
➤ Press 'R1RW'LVWXUE or (hear Success Tone). The LED lights goes out
and DND mode is de-activated.

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Advanced Operation
Door Lock(s)

Setting DND for Another Extension
➤ To activate DND for another extension
➤ Enter (hear Entry Tone) + the Primary extension of the remote extension +
the pass code + (hear Success Tone). This sets DND as if activated by the
Primary extension on the target telephone.

➤ To deactivate DND for another extension
➤ Enter (hear Entry Tone) + the Primary extension of the remote extension +
the pass code + (hear Success Tone). This removes DND from the target
telephone.

➤ To change your DND Pass Code
➤ Enter (hear Entry Tone) + ext. no. (hear Entry Tone) + old pass code +
(hear Entry Tone) + new pass code + (hear Success Tone).

If you activate DND while a call is ringing, the ringing stops. The LED continues
to flash on your telephone and ring on other appearances.

Door Lock(s)
Your telephone may have 8QORFN'RRU button(s). Each 8QORFN'RRUbutton is
programmed to unlock a specific door. Check with your CTX System Administrator to
find out the locations of your system’s door phones and record them below.
Door Lock No.

Location

Door Lock No.

Location

➤ To unlock a door
➤ Press the specific 8QORFN'RRU button or + the Door Lock Number (see
above table). The door unlocks for three~30 seconds (set in system programming).
The Unlock Door LED is lit while the door is unlocked.

Strata CTX DKT3000/2000-Series Telephone 05/02

Advanced Operation
Door Phone(s)

Door Phone(s)
Door phones can be used to call phones selected in system programming. When a door
phone calls, you hear a distinctive ringing tone, one or five times (set in system
programming). You can also call a door phone and monitor the surrounding area.
The number of possible door phones varies by Strata CTX system, with up to 24 as the
maximum for larger systems.
LCD telephones display the door phone name ID when calls are made to or from door
phones. Check with your CTX System Administrator to find out the names and
locations of your system’s door phones and record them below.
Door Phone

Name/Location

Door Phone

Name/Location

➤ To answer a door phone call
➤ Lift the handset while the door phone is still ringing. The extension LED flashes
green (in-use) and you are connected to the door phone.

...or to pick up door phone calls ringing someone else’s telephone, press extension
+ + directory number.

Strata CTX DKT3000/2000-Series Telephone 05/02

Advanced Operation
Emergency Ringdown

➤ To call/monitor a door phone
1. With the handset off-hook, press a extension. You hear dial tone and the LED
flashes green (in-use).
2. Press + extension for the door location. A two-way talk-path exists between
your telephone and the called door phone. You can audibly monitor the area around
the door phone.

➤ To call from a door phone
1. Press the door phone button and then release it. You hear a distinctive ringing
tone–one or five times (set in system programming).
2. When answered, speak at a normal voice level in the direction of the door phone.

Emergency Ringdown
If a station remains off-hook for a programmable period, it can be automatically
treated as an Emergency Call and directed to an emergency destination. The station
may have partially dialed a number or have dialed no digits at all. Each station is
programmed with its specific emergency ringdown destination.
A station number or a group pilot number can be specified as an emergency ringdown
destination. In a private network, the station or pilot number must be in the same
network node. Remote emergency destination and door phones are not permitted.

Language Codes
This feature enables you to change the language sent from the Attendant Console or
from a PC. See your CTX System Administrator to find out if your telephone is
programmed with the ability to change languages.

➤ To change the Language Display
➤ Enter the Change Language access code + the Language Code (see below).
: English date format – MM/DD (/YY)
: British English – DD/MM (/YY)
: French – DD/MM (/YY)

Strata CTX DKT3000/2000-Series Telephone 05/02

Advanced Operation
Off-hook Call Announce

Off-hook Call Announce
Off-hook Call Announce (OCA) enables you to complete a call to a busy digital
telephone. Your telephone must be programmed to either announce automatically or to
announce after you press a button on your dial pad. The destination telephone must be
programmed to accept an OCA. The announcement may be delivered over the handset
or the speaker.
Handset OCA Announce can operate on any digital telephone. Speaker OCA requires
the addition of a special circuit board inside the DKT speakerphone.

➤ To make an OCA call
➤ Manual – Dial an extension. When you hear busy tone, press and, after one long
tone, you can talk through the speaker of the destination telephone. The person you
are calling has answering options described below.
➤ Automatic – If your telephone and the extension you are calling have been
programmed for Automatic OCA, you can talk through the speaker of the
destination telephone without hearing the busy tone and without dialing .

➤ To answer a Handset OCA call
While you have a call in progress, you hear one tone in your handset to indicate that a
second station is calling.
➤ Press 0VJ to toggle between the new and original callers.
You talk to the new caller for as long as you hold down 0LF. When you release the
button, you return to the original caller. In both cases, neither caller can hear the
other. Your LCD indicates which station or CO line you are connected to.

➤ To answer a Speaker OCA call
1. While you have a handset call in progress and you hear one tone, this indicates that
a second station is calling. The second caller connects to the speaker in your
telephone. The Spkr LED flashes and the Mic LED lights. You will be speaking to
the first caller through your handset and the second caller through the microphone.
Press 0LF; the Mic LED turns Off. You will no longer be talking to the second
caller, although he/she can still speak through your speaker.
2. Press 0LF again to reconnect to the second caller. You can toggle as often as you
choose. If you do not want the first caller to hear your conversation with the second
caller, cover the mouthpiece of your handset.

Strata CTX DKT3000/2000-Series Telephone 05/02

Advanced Operation
Override Calls

Override Calls
The available override features are:

Busy Override
Ring Over Busy Override enables you to send a muted ring tone to a busy station to
indicate a call is waiting. The Busy Override (BOV) muted ring can be programmed
for each station to be two muted rings only or continued muted rings until the call is
answered. This option applies to the station receiving the muted ring. The muted ring
can be sent to the telephone speaker or to the telephone handset/headset and speaker.

➤ To use Busy Override
➤ After reaching a busy station, press . A muted tone is heard at the busy station,
indicating that a call is waiting. The station number displays.

Do Not Disturb Override
Do Not Disturb (DND) Override lets you send a call waiting tone or ringing to a
station in DND mode to indicate that a call is coming in. Your telephone may be
programmed to block DND Override from other telephones. Your station’s LCD
shows the station you have called is in the DND mode.
OCA is possible to DND stations from stations that are programmed for DND
Override.

➤ To use DND Override
➤ After reaching a station in DND mode, press . A tone signal is heard at the DND
station, indicating a call is coming in. On your station, the LCD shows the station
number you have overridden.

Your LCD displays DND OVR DENY, if the station you called denies DND
Override.

Strata CTX DKT3000/2000-Series Telephone 05/02

Advanced Operation
Override Calls

Executive Override
Executive Override enables you to enter an established conversation. Your telephone
can also be programmed to block Executive Override from other telephones.

➤ To perform Executive Override
➤ After reaching a busy station, press

...or, if you have an LCD telephone, use the OVRD Soft Key.
You enter a conference with the busy station and the party to whom he was talking.
The called parties may hear an optional tone signal prior to your entering the
conversation.
Your LCD displays EXEC OVR DENY, if the station you called denies Executive
Override. If you do not have Override privileges, you will camp on.

Destination Restriction/Traveling Class Override
Enables a station user to override the Destination Restriction or Traveling Class of a
particular telephone by entering a pre-determined account code.

➤ To use Destination Restriction or Traveling Class Override
1. Press . Confirmation tone plays and the LCD shows “Enter OVR Code.”
2. Enter the trunk access code or LCR access code.
3. Dial the external telephone number.

Strata CTX DKT3000/2000-Series Telephone 05/02

Advanced Operation
Paging

Class of Service Override
By dialing a Class of Service (COS) Override code, a user can change a station’s set of
privileges to one associated with the override code. When the call is terminated and
another is attempted from the same station, the original COS is applied. This allows
selected users to override restrictions that are placed on any telephone in the system.

➤ To perform Class of Service Override
1. Access an outside line. You hear dial tone and the LED flashes at the in-use rate.
2. Press &QI7UQ + . Dial tone stops. Your LCD prompts you to enter a code.
3. Enter the COS Override Code (four digits). You hear dial tone. For security
reasons, the override codes are only available on a selected basis. See your CTX
System Administrator.
4. Dial a telephone number.

Privacy Override
This feature enables you to enter an established call on a line you share with another
telephone. Up to two station users can enter an existing CO line-to-station call (i.e., up
to three stations can be connected to a CO line). You can also use this feature if the
station that is already connected to the CO line is in the Privacy Release mode.
Station users with 3ULYDF\5HOHDVH can allow stations with the shared button
appearance to enter their conversations, even if the station entering the conversation is
not programmed for Privacy Override. (see “Privacy” on page 46.)

Paging
Station users can make page announcements to telephones and external speakers.
Check with your CTX System Administrator to find out the zone numbers for various
paging groups.

➤ To make a Page Announcement to telephones or external speakers
1. Lift the handset, press extension and enter a paging access code.
2. Make your announcement, then hang up.

Strata CTX DKT3000/2000-Series Telephone 05/02

Advanced Operation
Paging

➤ To make a Group Page
➤ Press *URXS3DJH and enter the Group number (01~16)

...or press extension + and enter the zone number.

Answering a Page
➤ To answer a Group Page, lift the handset off-hook, press extension + and
enter the Group number.
➤ To answer an External Group Page, lift the handset off-hook, press extension +
and enter the Group number.

All Call Page
You can make an All Call Page to telephones assigned to the “All Call Page Group.”
Stations are assigned to the “All Call Page Group” in system programming.

➤ To make an All Call Page
1. With the handset off-hook, press $OO&DOO3DJH
...or extension + . This pages all telephones in the All Call Page Group but,
depending on system programming, you may or may not page external speakers.
2. Make your announcement then hang up.

➤ To answer an All Call Page
➤ Lift the handset off-hook, press extension + .

Emergency Page
An Emergency Page overrides Group Pages or All Call Pages to telephone and
external paging devices.
➤ To make an Emergency Page, lift the handset off-hook, press extension + .
➤ To make an Emergency Page to a group, lift the handset off-hook, press extension
+ and enter the Zone number.

Strata CTX DKT3000/2000-Series Telephone 05/02

Advanced Operation
Privacy

Privacy
Privacy controls the ability of more than one person to use the same extension or CO
line at the same time. Privacy applies to multiple appearances of extensions, Phantom
extensions, outside Lines and outside Line Group buttons. The application of Privacy
to individual telephones is controlled in system programming.
By default, the system is private. If you are in a conversation, another telephone with
an appearance of the line on which you are talking cannot intrude unless that
telephone has been programmed for Privacy Override. In that event, the other
telephone may enter and leave the conversation at will. If all users are provided with
Privacy Release in Class of Service, the system will function as non-private.
Your telephone may be equipped with a 3ULYDF\5HOHDVH and/or a 3ULYDF\RQ
/LQH button. On a normally private telephone, 3ULYDF\5HOHDVH allows other
appearances of you line to join the conversation. On a normally non-private telephone,
3ULYDF\RQ/LQH allows you to exclude others. The Privacy condition may be
toggled at any time during a conversation. At the end of the conversation, the line’s
privacy condition returns to its original state.

➤ To use Privacy Release
➤ While on a CO line call, press 3ULYDF\5HOHDVH. The LED lights red. The
outside line flashes at all appearances. When another station user enters the outside
line call by pressing a common outside /LQH, the Privacy Release LED turns Off.
To add a third station, press 3ULYDF\5HOHDVH again; the process repeats.

➤ To set/cancel Privacy
➤ Press 3ULYDF\RQ/LQH to set privacy. The LED lights steady red. Others are
blocked from entering your outside line calls when they press a common /LQH

...or press 3ULYDF\RQ/LQH again to cancel the feature. The LED turns Off.

Redial
Use this button to redial the last number dialed from your telephone.
➤ To redial the last number, press 5HGLDO or
.

Strata CTX DKT3000/2000-Series Telephone 05/02

Advanced Operation
Speed Dial

Speed Dial
Speed Dial enables you to dial a sequence of up to 32 digits with a shorter code. Dial
sequences can include telephone numbers, authorization codes, passwords feature
activation codes and pauses. Speed Dial may be used to originate a call or invoked
after a call is established. There are two types of Speed Dial:
• Station – Your CTX System Administrator allocates a block of up to 100 personal
speed dial numbers in increments of 10 per telephone. You can create and change
these numbers from your own telephone. You have exclusive use of them. If you
have a DKT3014 large display telephone and want your named station speed dial
numbers to appear on the display, see your CTX System Administrator.
• System – All telephones in your system can share a list of up to 800 System Speed
Dial numbers under the exclusive control of the CTX System Administrator. In
some cases, System Speed Dial will allow you to reach numbers that you would
not be allowed to dial directly from your telephone.

Making a Call Using Speed Dial
There are three ways to begin a Speed Dial Call.
1. Dial
...or press 6SGLDO on a DKT3000-series telephone
...or press the 6SHHG'LDO feature key on any DKT.
2. Dial the Station or System Speed Dial Number. Station Speed Dial numbers
occupy numbers 100~199. System Speed Dial numbers occupy numbers 200~999.

Strata CTX DKT3000/2000-Series Telephone 05/02

Advanced Operation
Speed Dial

Storing a Station Speed Dial Number
There are three ways to store a Station Speed Dial number, including Programming
Mode, Access Codes and through system programming by your CTX System
Administrator.

➤ To store a Station Speed Dial Number using User Programming Mode
1. Press to enter User Programming Mode. The LCD shows “USER PROG
MODE.”
2. Press the fixed 6SGLDO button or the Speed Dial feature button. The LCD shows
“SPEED DIAL MODE.” If this display does not appear, see your CTX System
Administrator to determine if Speed Dialing memory is assigned to your
telephone.
3. Press . The LCD shows “INDEX NUMBER.”
4. Enter the two digits which, combined with the , form the Station Speed Dial
Number.
Example: Entering would result in storing Station Speed Dial Number .
The LCD shows this number in the upper left corner. If there is already a number
stored, it appears below the Speed Dial Number.
5. Enter the desired destination. It appears in the lower right of the LCD. Instructions
are given below for more complex dialing strings, usually telephone numbers.
6. Press the fixed 6SGLDO button or the Speed Dial feature button. The LCD shows
“DATA PROGRAMMED.”
7. If you want to enter another number, press the fixed 6SGLDO button or the Speed
Dial feature button. The LCD shows “SPEED DIAL MODE.”
8. Pressing 6SGLDO or the Speed Dial feature button again toggles you between User
Programming and Speed Dial mode. Lift and replace the handset to exit User
Programming altogether.

➤ To store a Station Speed Dial Number using an Access Code
1. Dial . The display shows “SPEED DIAL” and you hear Entry Tone.
2. Dial the Station Speed Dial number (100~199). The LCD shows your digits and
you hear Entry Tone.

Strata CTX DKT3000/2000-Series Telephone 05/02

Advanced Operation
Speed Dial

Note Selected telephones may have the ability to change System Speed Dial

numbers. Follow this procedure but specify a System Speed Dial number
(200~999) instead.
3. Enter the destination digits, then press . The LCD shows “SPEED DIAL” + the
Speed Dial Number + destination + #. You hear Success Tone.
4. Release the telephone. To enter another number, repeat the process, starting with
Step 1.
CTX System Administration

The third method of storing station Speed Dial numbers is via your CTX System
Administrator, who can establish your Station Speed Dial number through
administrative software and associate a name with it. This name is used by the
Directory Dialing feature of DKT3014 large display telephones.

Advanced Speed Dial Operation
Special Characters

Speed Dial Numbers may include ~, ,
and Pause. When using the Access Code
input method (see above) it is also necessary to use to indicate you have finished
entering the destination number. This creates 14 functions to be input from the 12
buttons on the dial pad.
Long Speed Dial Numbers

Speed Dial Numbers are stored sequentially in memory areas capable of holding 32
digits. If you exceed 32 digits, the excess are stored in the next higher area and
consume the next sequential Speed Dial Number.
You can dial the entire string by entering the original Speed Dial Number and all digits
will be sent, including those in excess of 32. If that were Speed Dial Number 100,
Number 101 would no longer be available. You are not prevented from storing a new
Number 101 but, if you do, Number 100 will be shortened to 32 digits.

Strata CTX DKT3000/2000-Series Telephone 05/02

Advanced Operation
Tone/Pulse Dialing

The numbers are defined in Table 4:
Table 4

Dial String Characters

Entry

Meaning

0~9

End of Speed Dial Number when entering via access code (

Escape. “ ” functions as an escape key indicating that the number immediately following
represents something exceptional. When is used as an escape character, it consumes
one Speed Dial digit. Entering to insert a seven-second pause would use two of 32
characters.

Pause (1~9) seconds. If you need to pause longer than nine seconds, enter additional
pause escape sequences. For example, to insert a 17-second pause, enter

. The
display of a pause in the Speed Dial Number shows a “P” without specifying the duration. In
this example, you would see “PP.”

Tone/Pulse Dialing
With some older Central Offices, you may have to make calls on outside lines
programmed for rotary dial pulses. This feature enables you, while on these lines, to
switch to tone dial to access remote equipment (such as an answering machine)
requiring touchtones.
Note With ISDN calls, when 7RQH'LDO6HOHFW is pressed, all of the digits entered

after that point will be sent with touchtones.

➤ To change Tone Dialing
1. Access an outside line.
2. Dial a telephone number.
3. While on the call, press 7RQH'LDO6HOHFW. Although the outside line is
programmed for rotary dial pulses, access the outside line and dial the telephone
number like any other call described in this user guide.
The Tone LED lights steady red and you are able to send touchtones with your dial
pad. The feature is cancelled when the call is completed.

Strata CTX DKT3000/2000-Series Telephone 05/02

Advanced Operation
Voice Mail - Direct Transfer

Voice Mail - Direct Transfer
The Strata CTX enables you to transfer a call directly to a voice mailbox without first
ringing that person’s telephone.

➤ To transfer a call directly to Voice Mail (VM)
1. While on a call, press &QI7UQ. You hear feature dial tone.
2. Enter . You hear entry tone.
3. Enter the VM mailbox number (usually the same as the extension number), then
press . The call transfers immediately and your extension becomes idle.

Voice Mail Soft Keys
This section provides simple definitions of the Stratagy ES Voice Mail Soft Keys.
Once your telephone is connected to your Stratagy ES voice mailbox, the LCD
displays the Stratagy ES Main Menu options shown in Table 5 below.
You are then able to perform many of the standard Stratagy ES voice mail functions
using the Soft Keys on your telephone. Table 6 shows a sample of some of the
available Soft Keys.
For more information on Stratagy ES voice mail features, refer to the Stratagy Voice
Processing User Guide.
Table 5

Stratagy ES Main Menu Soft Keys for CTX Digital Telephones

DKT 3014 SDL

DKT 3010 SD
DKT 3020 SD

DKT 2010 SD
DKT 2020 SD

Voice Mail Functions

PLAY MSGS

PLAY

Play Messages

SEND

Send Messages

MANAGE MBX

MGMT

Manage Mailbox

EXIT
HANGUP

Exit Mailbox
QUIT

Strata CTX DKT3000/2000-Series Telephone 05/02

Disconnect from Stratagy ES

Advanced Operation
Voice Mail Soft Keys

Table 6

Soft Keys for CTX Digital Telephones

DKT 3014 SDL

DKT 3010 SD
DKT 3020 SD

DKT 2010 SD
DKT 2020 SD

Confirm automatic copy destination

ACCEPT
ADD

ADD

ADD DESTS
ADD MBX

Create a Guest Mailbox
Additional Destinations

ADD

Add a mailbox to the list

ALL MSGS

Copy All Messages

AM?

APPEND

APND

Append recording

AUTO COPY

Set Automatic Msg Copy

BACK UP

Backup (rewind)

BSY GRT REC

Record Busy Greeting

BUSY GREET

Select Busy Greeting (toggle)

CALL SCREEN

Change Call Screening (On/Off)

CANCEL

Cancel recording

CANCEL MSG

CANC

CNCL

CHG
GREETING

Cancel message and select new
destination
Change notification digits

CHANGE
GRT

GRT

Change Greeting

CONT DELETE

Continuous Delete

CONT PLAY

Continuous Play

DATE & TIME

DATE

Message Date and Time
Set Delay Time

DELAY TIME
DELETE

DEL

Delete the message/guest mailbox

DELETE MBX

DEL

Delete a mailbox from the personal
distribution list

DELETE MSG

Voice Mail Functions

Delete message (Future Delivery Review)

Strata CTX DKT3000/2000-Series Telephone 05/02

Advanced Operation
Voice Mail Soft Keys

Table 6

Soft Keys for CTX Digital Telephones (continued)

DKT 3014 SDL

DKT 3010 SD
DKT 3020 SD

DKT 2010 SD
DKT 2020 SD

DESTINATION

Voice Mail Functions
Enter automatic copy destination

DIRECTORY

DIR

Directory plus name

DND

Change Do Not Disturb (On/Off)
Enable/Disable:

ENABLE/
DISABLE

• Notification template (toggle)
• Automatic copy

END TIME

Set copy End Time

FOLDERS

FLDR

FORWARD

FWD

New/Saved message folder
FWD

Forward the current message

FUTURE DLVR

Set Future Delivery, Future Delivery
Review

GO FORWARD

Go forward (advance)

GUEST MBXES

GST

Manage Guest Mailboxes

IMM ALL FAX

SNDN

Immediate Fax (all faxes in folder)

IMM THS FAX

SND1

Immediate Fax (current fax doc)

MARK PRIVAT

PRV

Set Private status (On/Off)

MARK
URGENT

URG

Set Urgent status (On/Off)

MSG
FOLDERS

FLDR

Manage Personal Folders
Change message Notification

MSG NOTIFY
MULTI ENTRY

MULTI

Multiple Destinations

NAME
RECORD

NAME

Record your Name

Play next message
Play next message (Future Delivery
Review)

NEXT MSG
NEXT NAME

Strata CTX DKT3000/2000-Series Telephone 05/02

Play next name

Advanced Operation
Voice Mail Soft Keys

Table 6

Soft Keys for CTX Digital Telephones (continued)

DKT 3014 SDL
PAUSE

DKT 3010 SD
DKT 3020 SD
PAUS

DKT 2010 SD
DKT 2020 SD
PAUS

PAUSE PLAY

Pause recording
Pause playback

PER DST LST

LIST

Manage Personal Distribution Lists

PERSONAL
LIST

LIST

Personal distribution list (1~25)

PM?

Play the Previous message

PREV MENU

REC
COMMENT

COMM

Record a list Comment

RECORD

REC

Record

Return to previous menu

REENTER
REENTER
NAM

Re-enter automatic copy destination
REDO

REDO

Re-enter name or Exit
Replay current message

REPLAY
REPLY

RPLY

Reply to the current message

RE RECORD

RREC

Re-record

RESET
PWORD

RSET

Reset Guest Password

RETRN RECPT

RTRC

Set Return Receipt request (On/Off)

REVIEW

REVW

Review recording/guest mailboxes

REVIEW LIST

REVW

Review current list
Review Option Settings

REV OPTIONS
SAVE

SAVE

SAVE MSG

Voice Mail Functions

Save the message/recording/changes
Save message (Future Delivery Review)

SECURITY
COD

CODE

Change Security Code

SELECT NAME

PICK

Select name

Strata CTX DKT3000/2000-Series Telephone 05/02

Advanced Operation
Call Recording

Table 6

Soft Keys for CTX Digital Telephones (continued)

DKT 3014 SDL
SEND MSG

DKT 3010 SD
DKT 3020 SD
SEND

DKT 2010 SD
DKT 2020 SD
SEND

Voice Mail Functions
Send and Return to Main menu

SET DAY

Set the Day (1~31)

SET HOUR

Set the Hour (1~12)

SET MINUTES

Set the Minutes (0~59)

SET MONTH

Set up Month (1~12)

SET YEAR

Set up Year (last two digits)

SPCL FUNCT

SPCL

Special Functions

SND ALL FAX

FAXN

Send All Fax (in folder to fax dev)

SND THS FAX

FAX1

Send Current Fax (to fax device)

SPCIAL SEND

SPCL

START TIME
STOP

Set copy Start Time
STOP

STOP

URGENT
MSGS
USER OPTNS

Special Delivery Options

End recording
Copy Urgent Messages

OPTN

YES

Change User Options
Resume playback

Call Recording
While on an active call, a station user can record the conversation and store it in a
Stratagy ES voice mailbox. Recordings can also be paused or restarted. Depending
upon your System Administrator, you are given either a manual method of recording
that allows you to designate the mailbox where the recording will be sent or an auto
method that automatically sends the recording to a predefined mailbox that is assigned
to the phone you are using. This may be your personal mailbox.
Note Ask your System Administrator which method to use when recording a call.

This feature requires the presence of a 5HFRUG and a 365(6 (Pause/Resume)
button on your telephone. Feature codes are not available.

Strata CTX DKT3000/2000-Series Telephone 05/02

Advanced Operation
Call Recording

Important!

Stratagy ES mailboxes have a definable limit on the length one message
can be. If you plan on making lengthy recordings, see your System
Administrator so your message recording time can be properly defined.

➤ To record a call
1. With a call in progress, press 5HFRUG.
If you are using the auto method, the Record LED flashes rapidly and there is
approximately a one second interval (in extreme busy conditions, up to five
seconds) before the recording starts and the Record LED changes to the in-use
interval flash rate. You are now recording. Continue to Step 3.
...or if you are using the manual method, the Record LED flashes green rapidly.
Continue to Step 2.
2. (Manual method only) If you want to record the call to the predefined mailbox
associated with the phone you are using, press . The Record LED flashes rapidly
and there is approximately a one second interval (in extreme busy conditions, up to
five seconds) before the recording starts and the Record LED changes to the in-use
interval flash rate. You are now recording.
...or if you want to record this call to another mailbox, enter the mailbox number
(usually the extension number). Finish by pressing .The Record LED flashes
rapidly and there is approximately a one second interval (in extreme busy
conditions, up to five seconds) before the recording starts and the Record LED
changes to the in-use interval flash rate. You are now recording.
3. To stop recording, press 5HFRUG. The LED turns off and the recording stops. To
resume recording at this point, you need to begin a new recording, see Step 1.
Pause/Resume Recording

You can pause the recording while continuing the conversation by pressing 365(6.
The PS/RES LED flashes red. Your conversation is no longer being recorded.
To resume recording as part of the same message, press the 365(6 button again.
You can pause and resume indefinitely throughout the conversation. The only limit
may be a message length imposed by the voice mail system.

Other Voice Mail Features
Another voice mail feature lets you to include a voice mailbox in a conference call.
See “Adding Voice Mail to a Conference” on page 15. For instructions on the Stratagy
Voice Mail features, refer to the Stratagy Voice Processing User Guide.

Strata CTX DKT3000/2000-Series Telephone 05/02

DKT3014 LCD Features

This chapter shows how to use the DKT3014-SDL (shown below) large screen
directory display and individual name searches.

Mode

FRED S

Page

FEB 19

NO. 3371
MONDAY

12:00

Feature
Scroll

DIRECT SS
SYSTEM SD
PERSONAL SD
EXTERNAL DIR
INTERNAL DIR

Msg

Spdial

Mic

Redial

Spkr

Cnf/Trn

Vol

Hold

5908

DKT3014-SDL Telephone

Strata CTX DKT3000/2000-Series Telephone 05/02

DKT3014 LCD Features
Directory and Speed Dial Listings

Directory and Speed Dial Listings
The directory menu (idle state) is shown below.

Mode
Page

Scrolling
Directories
Search by
Initials

FRED S
FEB 19

NO. 3371
MONDAY

Direct Station Selection

DIRECT SS

System Speed Dial

SYSTEM SD

Personal Speed Dial

PERSONAL SD

Direct Station Selection
System Speed Dial

EXTERNAL DIR

12:00

Feature
Scroll

INTERNAL DIR

5860

Soft Keys

Direct Station Selection
This option displays all named stations in alphabetical order.
1. Press the DIRECT SS Soft Key to view
the first screen.
2. To view the following page, press the
MORE Soft Key; press PREVIOUS to
page back.

FRED J
MAR 18

NO. 3371
MONDAY

01:35

BOB T
DON U
CAROL F

FRED M

CUST SERV

GRAY W

EXIT

3. To select someone from the list, press the
Soft Key next to their name. The system
calls that number.

CALLING
3200

Strata CTX DKT3000/2000-Series Telephone 05/02

DKT3014 LCD Features
Directory and Speed Dial Listings

System Speed Dial and Personal Speed Dial
Using System Speed Dial and Personal Speed Dial is very similar to using Direct
Station Selection, described above.
1. Press the Soft Key next to SYSTEM SD or PERSONAL SD to view the first screen.
2. To view the following pages, press the MORE Soft Key; press PREVIOUS to page
back.
3. To select someone from the list, press the Soft Key next to their name. The system
calls that number and displays its directory information.

Internal Directory and External Directory
External Directory enables you to search the System Speed Dial Numbers
alphabetically (typically, external destinations). Internal Directory enables you to
search all of the internal name extensions alphabetically. This saves time since you do
not have to step through the lists screen-by-screen.
See Table 7 on page 61 for instructions on entering letters, numbers and punctuation
from the dial pad.
1. Press the INTERNAL DIR or EXTERNAL
DIR Soft Key to view the first screen.

FRED J

EXIT

2. Begin by entering the name (see
Table 7) and pressing the FIND Soft Key.

Strata CTX DKT3000/2000-Series Telephone 05/02

NO. 3371

INPUT THE NAME?

FRED J

FIND
NO. 3371

LEFT

RIGHT

EXIT

FIND

DKT3014 LCD Features
Directory and Speed Dial Listings

If you entered “B,” all names beginning
with “B” are listed. You can press the
MORE Soft Keys to view adjacent pages.

FRED J

NO. 3371

B
BAKER G

3. To select someone from the list, press the
Soft Key next to the name. The directory
information displays.

BRETON l

EXIT

4. Press the Soft Key next to the person or
dept. you wish to call. The system calls
and displays the directory information.

BALL F

BAWLER S

FIND

FRED J

NO. 3371
00:00:01
CONFERENCE

5. Press any key to return to the idle
screen...or, from the directory listing
screen, press EXIT to return to idle.

ABR
PAGE

Alphanumeric Entry
You can enter alphanumeric
characters from the dial pad
to refine a name search in the
Internal or External
Directory (see example
below and Table 7).

Example:
Press the

for “A.”

Press the

again for “B,” etc.

Refer to the table for other characters.

5859

Strata CTX DKT3000/2000-Series Telephone 05/02

DKT3014 LCD Features
Directory and Speed Dial Listings

Table 7
Press Dial
Pad Buttons

Dial Pad Alphanumeric Characters
Number of times to press the dial pad button
1

‘

(

)

➤ To add a space or move one character to the right, press the RIGHT Soft Key.
➤ To backspace (delete previous character), press the LEFT Soft Key.
➤ To cycle back to the first letter, continue pressing the LEFT Soft Key.

Strata CTX DKT3000/2000-Series Telephone 05/02

DKT3014 LCD Features
Directory and Speed Dial Listings

Strata CTX DKT3000/2000-Series Telephone 05/02

User Programming

User programming enables you to change your telephone’s layout/registration and
other settings. With user programming you can re-define Flexible Buttons to perform
other functions.
• Enter numbers in your personal Speed Dial list
• Program One Touch and Flexible Buttons
• Register Call Forward assignments for easy use (max. of four buttons per
telephone)
• Assign Message Waiting Keys
• Assign the background music (BGM) source to be played over the telephone’s
speaker
Note User Programming applies to LCD telephones only.

Programming Feature Buttons
Digital telephone users can use the programming mode for customizing their Toshiba
telephones without the aid of an Administrator or Service Technician. The User
Programming mode is accessed with a 3URJUDP button assigned to a Flexible Button
or through an access code. User Programming enables users to customize these
features:
• Flexible Buttons – Toshiba telephones have 10, 14, or 20 Flexible Buttons to
which the user can assign any one of approximately 50 different features (DND,
ACB, Release, etc.). Once assigned to a button, the feature is accessed by pressing
that button. Some of the types of feature buttons that users can set on their
telephones include:

Strata CTX DKT3000/2000-Series Telephone 05/02

User Programming
Flexible Button Codes

• Call Forward – Users can set the Call Forward (CF) destination and CF-No
Answer Timer for the CF buttons.
• One Touch – Users can set speed dial and custom feature access code
sequences for One Touch buttons.
• Background Music – Users can select Quiet Tone or the music source (up to
15) that will play on their telephone’s speaker when they activate the %*0
button.
Note Directory number and external line buttons cannot be added or deleted, but their

ring tones can be individually changed.
In addition to the Programming Mode, an advanced programming function enables
your CTX System Administrator to individually turn On/Off the telephone’s beep
tone, handset call waiting tone, and microphone background noise cancellation option.
This mode enables LCD contrast adjustment and testing the DKT3014 LCD screen.

User Programming Mode
➤ To enter User Programming Mode, press the 3URJUDP button

...or dial . “USER PROG MODE” appears on your LCD. The Program
LED is steady green.
➤ To exit User Program Mode, press 3URJUDP

… or go off- and on-hook press .
Note A DKT equipped with a headset adapter ignores the hookswitch. It can only

exit User Programming by timing out (approximately 15 seconds).

Flexible Button Codes
Flexible buttons are the unassigned buttons on your keystrip that can be used to store
features. The number of available Flexible Buttons depends on your telephone model
and how the buttons are preassigned by the CTX System Administrator. See pages 3
and 6 for the Flexible Button locations.
The following steps enable you to program features onto Flexible Buttons for onetouch feature access.

Strata CTX DKT3000/2000-Series Telephone 05/02

User Programming
Flexible Button Codes

Setting/Changing a Flexible Button’s Function
1.
2.
3.
4.
5.

Press to enter User Programming Mode.
Press +ROG.
Press the Flexible Button to set or change.
Enter the Flexible Button Code (see Table 8), plus any optional parameters.
Press the same Flexible Button (flashing) to save the setting. “DATA
PROGRAMMED” appears on your LCD.

Table 8

Flexible Button Codes
Feature

Account Code
Automatic Busy Redial - On
Automatic Callback
Background Music

Code

Call Forward (CF) - Any Calls
All Call
Busy
No Answer
Busy No Answer

Busy
No Answer
Busy No Answer
Call Park Orbit

Incoming - Directed Extension Pickup
Incoming - Directed Group Pickup
Incoming - Directed Extension Pickup
On hold - Local Retrieve
On hold - Remote Retrieve
On hold - Outside Line Retrieve
On hold - Directed Extension Retrieve
Incoming - Any External Call

Cancel
Do Not Disturb (On/Off)
DSS Button
Flash - Short
Flash - Long
One Touch Button

Code

Paging

Call Pickup
Incoming - Group Pickup

Caller ID

Door Lock Cancel

CF - External (Outside) Calls
All Call

Feature
On hold and Incoming

Page All Groups
Page Individual Groups
Emerg. Page - Individ. Group
Emerg. Page - All Groups
Answer Page - All Groups
Phantom Extension Message Waiting

Strata CTX DKT3000/2000-Series Telephone 05/02

Privacy
Privacy Release
Night Transfer
Record to VM
Pause/Resume recording
Release Button
Release/Answer
Speed Dial
User Programming Mode

User Programming
One Touch Buttons

One Touch Buttons
One Touch buttons can be used for storing frequently used features or dialed numbers,
such as Speed Dial numbers (use Speed Dial Codes to store additional numbers). Onetouch buttons can be preassigned to your telephone – your System Administrator can
help you identify them.
If you do not have a One Touch button, but you have an available Flexible button, you
can convert the Flexible button to a One Touch button. Perform the procedure called
“Setting/Changing a Flexible Button’s Function” on page 65 (in Step 4, enter the
access code for One Touch button). Once you have created a One Touch button, you
can change the function by using the following procedure.

Changing a One Touch Button
1. Press to enter User Programming Mode.
2. Press the One Touch button to be set.
3. Enter the digits or special buttons for the function to be dialed. You can include the
following in the dial string:
• Dial pad digits ~.To program special characters, see Table 9.
• A maximum of 32 characters.
• Station and System Speed Dial index (or bin) numbers can be entered. The
Speed Dial index number will automatically dial out on the extension or Line
programmed on the One Touch button with the associated Speed Dial index
number.
• Function buttons, except One Touch or a 3URJUDP button.
• Handset hooking (on-hook/off-hook) cannot be recorded.
4. Press the One Touch button to save the entry.
We suggest writing the name or number of the One Touch button on your button
strip.

Strata CTX DKT3000/2000-Series Telephone 05/02

User Programming
One Touch Buttons

Table 9

Special Characters

Entry

+ROG

Meaning
Indicates “stop.” The One Touch button blinks rapidly and stops the delivery of the remaining
digits in the string until it is pressed again. Multiple “stops” can be programmed into one string.
Pause (1~9) seconds. If you need to pause longer than nine seconds, enter additional pause
escape sequences. For example, to insert a 17-second pause, enter

. The display of a
pause in the Speed Dial Number shows a “P” without specifying the duration. In this example, you
would see “PP.”

To Use a One Touch Button
➤ Press the One Touch button.

Setting/Changing a Personal Speed Dial Code
See “Storing a Station Speed Dial Number” on page 48.

Strata CTX DKT3000/2000-Series Telephone 05/02

User Programming
Feature Codes

Feature Codes
Feature Access Codes are entered as a sequence on your telephone to use a particular
feature.
Table 10

Feature Access Codes
Feature

Feature Access Code Sequences

Account Code

&QI7UQ

Attendant Console

Automatic Busy Redial - On

Automatic Busy Redial - Off

Automatic Callback Cancel

+ + Account code digits

Background Music
Telephone Speaker On

Ext. button + + source number +

Telephone Speaker Off

Ext. button +

External Speaker On

Ext. button + + source number +

External Speaker Off

Ext. button +

Call Forward - Any Calls (Internal and External)
All Call

Ext. button + + Dest. No

Busy

Ext. button + + Dest. No.

No Answer

Ext. button + + Dest. No. + Timer +

Busy No Answer

Ext. button + + Dest. No. + Timer +

Cancel

Ext. button +

Call Forward - Incoming Line Calls

All Call

Ext. button + + Dest. No.

Busy

Ext. button + + Dest. No.

No Answer

Ext. button + + Dest. No. + Timer +

Busy No Answer

Ext. button + + Dest. No. + Timer +

Cancel

Ext. button +

Strata CTX DKT3000/2000-Series Telephone 05/02

User Programming
Feature Codes

Table 10

Feature Access Codes (continued)
Feature

Feature Access Code Sequences

Call Forward Any Call - Set for Another Station
All Call

Ext. button + + ext. no. + Pass Code + + Dest. No. +

Busy

Ext. button + + ext. no. + Pass Code + + Dest. No. +

No Answer

Ext. button + + ext. no. + Pass Code + + Dest. No. +
+ Timer +

Busy No Answer

Ext. button + + ext. no. + Pass Code + + Dest. No. +
+ Timer +

Cancel

Ext. button + + ext. no. + Pass Code +

Call Forward - Incoming Line Call - Set for Another Station
All Calls

Ext. button + + ext. no. + Pass Code ++ Dest. No. +

Busy

Ext. button + + ext. no. + Pass Code + + Dest. No. +

No Answer

Ext. button + + Dest. No. + + ext. no. + Pass Code +
+ Dest. No. + + Timer +

Busy No Answer

Ext. button + + Dest. No. + + ext. no. + Pass Code +
+ Dest. No. + + Timer +

Cancel

Ext. button + + ext. no. + Pass Code +

Change Pass Code

Ext. button + + ext. no. + old Pass Code + + new Pass
Code +

Call Forward - System
Activate

Cancel

Call Park

+ Orbit Number

Activate

&QI7UQ

Retrieve

Ext. button + + Orbit Number

System Orbits

Call Pickup
Incoming - Group Pickup

Ext. button +

Incoming - Directed Extension Pickup

Ext. button + + Ext. Number to be picked up

Incoming - Directed Group Pickup

Ext. button + + Group Number to be picked up

Strata CTX DKT3000/2000-Series Telephone 05/02

User Programming
Feature Codes

Table 10

Feature Access Codes (continued)
Feature

Feature Access Code Sequences

Incoming - Directed Extension Pickup

Ext. button + + Ext. Number

On hold - Local Retrieve

Ext. button +

On hold - Remote Retrieve

Ext. button + + Remote Ext. No.

On hold - Outside line Retrieve

Ext. button + + Line on hold

On hold - Directed Extension Retrieve

Ext. button + + Ext. No. on hold

Incoming - Any External Call

Ext. button +

Conferencing - Three Way

Dialing

Dial

DISA Security Code - Change

+ old Security Code (1~15 digits) + + new Security
Code (1~15 digits) +

Do Not Disturb
Local - On

Local - Off

Remote - On

Remote - Off

+ ext. no. + Pass Code Number+
+ ext. no. + Pass Code Number+

Door Lock Control

+ Door Lock Number

Door Phone Calling

+ Door Phone No.

Emergency Call

Flash - Short

Flash - Long

LCD Language (Change)

LCR (Outgoing Call)

+ Language No.

Message Waiting (MW)

Release a received MW

Retrieve a received MW

Strata CTX DKT3000/2000-Series Telephone 05/02

User Programming
Feature Codes

Table 10

Feature Access Codes (continued)
Feature

Feature Access Code Sequences

Activate MW at another Station
without Ringing

+ Ext. no.

Cancel MW at another Station
without Ringing

+ Ext. no.

Messaging - Advisory
+ Message No.

Advisory Message - Activation

Advisory Message - Cancellation

Network Access Code (Private
Network)

Night Ring Answer

Off-hook Call Announce (Manual
Mode)

Voice First: ; Tone First: , , or

+ Private Network No.

Override
Busy, Do Not Disturb

Executive

Paging
Page All Groups

Page Individual Groups

+ Group Number

Emergency Page - Individual Group

+ Group Number

Emergency Page - All Groups

Answer Page - All Groups

Answer for External Group Page

Repeat Last Number Dialed

+ Zone Number

Strata CTX DKT3000/2000-Series Telephone 05/02

User Programming
Feature Codes

Table 10

Feature Access Codes (continued)
Feature

Speed Dial Register

Feature Access Code Sequences

+ Index Number (00~99)

+ Index Number (000~099)

+ Index Number (100~199)

+ Index Number (200~299)

+ Index Number (300~399)

+ Index Number (400~499)

+ Index Number (500~599)

+ Index Number (600~699)

+ Index Number (700~799)

Station (00~99)

System

Start Application

Substitution of Dial “”

Substitution of Dial “ ”

Travelling Class Override
Enter Code

Change Code

User Programming Mode

+ Index Number + old Code + + new Code +

Voice Mail (VM)
Direct Transfer to Voice Mail

+ Ext. Number

Volume Control - Beep

Volume Control - Ringing

Strata CTX DKT3000/2000-Series Telephone 05/02

User Programming
LED Indicator Details

LED Indicator Details
Each line and feature button has a LED next to it which indicates the status of the line
or feature associated with the button. Line LEDs light red or green and flash at varying
rates to indicate call status (see Table 11).
Table 11

LED Indicators
Your Station (Green)

Other Station (Red)

LED
Interval Rates

Extension In-Use
(access outside line)

2 seconds On, 1/8 second Off
— 1/8 second On/Off

steady

Incoming Call
(while ringing)

1 second on at 10 pulses/
second —1 second Off

one second On/Off

Hold (outside line) If using 3RROHG/LQH
*US, the hold indication is only at the station

4 pulses/second for 1/8 second
On/Off

1/2 second On/Off

Hold – Consultation
(during consultation/transfer to another
station)

10 pulses/second

steady

Hold – Exclusive (outside line)

10 pulses/second

steady

Hold – Recall
(when held call recalls your idle station)

1 second at 2 pulses/second,
1 second at 10 pulses/second

flashes

Hold – Exclusive Recall

1 second at 2 pulses/second,
1 second at 10 pulses/second

steady

Internal Call
(while station ringing)

Your extension button flashes
10 pulses/second—1 second
Off

[SDN] red flashing or
green ringing

4 pulses/second, 1/8 second
On/Off

3/4 second on, 1/8 second
Off

After disconnecting first call...

10 pulses/second

2 pulses/second

Conference

10 pulses/second

steady

that places the call on hold.

Busy Station Transfer
(outside call transferred to your busy station
from a designated station or AA)

Strata CTX DKT3000/2000-Series Telephone 05/02

User Programming
LED Indicator Details

Strata CTX DKT3000/2000-Series Telephone 05/02

DADM/DSS Console

This chapter provides an overview of the following two optional units and describes
the features, buttons and associated LEDs. There’s a 3000-series and 2000-series
model for each of these units.
• Digital Add-on Module (DADM) – adds 20 line/feature buttons to digital
telephones. Up to two DADMs can be connected to a telephone.
• Direct Station Selection (DSS) Console – adds 60 line/feature buttons to a digital
telephone. Available for system operators who do not have an attendant console.

Strata CTX DKT3000/2000-Series Telephone 05/02

DADM/DSS Console
DADM

DADM
Digital add-on Modules (DADM) can be connected to both the 3000- and 2000-series
telephones to provide additional buttons.The 3000-series telephone requires a 3000series DADM; the 2000-series telephone requires a 2000-series DADM.
The DADM3020 model, is shown below, right. The DADM2020 (not shown) looks
similar and has the same functions.

Buttons and LEDs
The buttons can be programmed for Direct
Station Selection (DSS), outside line access,
and Station or System Speed Dial. Directory
Numbers or other functions cannot be
assigned to DADMs.

• A station or line shows steady red when in
use by others; green when in use by the
DADM.
• A DSS LED will flash red while making a
call and turn intermittently green once
connected.
• An outside Line LED is green when the
outside line is in use by the DADM
console user. It is red if it is in use by
another telephone user.

209

219

229

239

208

218

228

238

207

217

227

237

206

216

226

236

205

215

225

235

204

214

224

234

203

213

223

233

202

212

222

232

201

211

221

231

200

210

220

230
2038

Each DSS button and /LQH button has an
LED that provides a status of the outside line
or station assigned to it. The DSS button acts
like a speed dial button to a specific
extension.

First DADM

Second DADM

Note Button numbers in the figure to the

right are examples only.

Strata CTX DKT3000/2000-Series Telephone 05/02

DADM/DSS Console
DSS Console

DSS Console
The Direct Station Selection (DSS)
console operates alongside of a digital
telephone to provide 60 additional
buttons. The 3000-series telephone
requires a 3000-series DSS; the 2000series telephone requires a 2000-series
DSS. An example of the DDSS3060 is
shown right. The DDSS2060 (not
shown) looks similar and has the same
button/LED functions.
The buttons can be programmed as
DSS, outside Line, All Call Page, Night
Transfer, and Station or System Speed
Dial. LEDs on the DSS light or flash
red or green, depending on the status.
Note Button numbers in the above

209

219

229

239

249

208

218

228

238

248

207

217

227

237

247

257

206

216

226

236

246

256

205

215

225

235

245

255

204

214

224

234

244

254

203

213

223

233

243

253

202

212

221

232

242

252

201

211

221

231

241

251

200

210

220

230

240

250

figure are examples only.
2039

DSS Buttons
DSS buttons can appear on both the DADM and DSS Console. Each DSS button is
associated with a particular station in your telephone system. DSS buttons can transfer
an outside call to the associated station or make a direct call to the associated station.
The DSS LED lights steady red when the station associated with the DSS button is
ringing, busy on a call, or when the associated station is idle, but all appearances of the
station’s extensions are busy or in-use by other stations. When the associated DSS
button is in the Do Not Disturb mode, the LED blinks red at a slow rate.
DSS buttons cannot call station Phantom extension numbers, Distributed Hunt Group
Directory Numbers, or ACD Groups. DSS buttons may be configured as One Touch
Buttons that may be programmed to call these destinations

Features
The LED colors described in this section apply to the DADM3020 and DDSS3060.
Described Flash conditions apply to all DSS console models and the DADM.

Strata CTX DKT3000/2000-Series Telephone 05/02

DADM/DSS Console
DSS Console

Calling a Station
➤ To call a station’s extension from either a DSS console or a DADM, press the DSS
associated with the station.

A station call with a DSS button can be made on-hook or off-hook, and with Voice
First or Tone signaling. After pressing the button, treat the call like any other
station call made from a digital telephone.
DSS LEDs indicate whether the associated station is idle or busy. The LED is
steady red if the station is busy or ringing, and is not lit if idle. If all the station’s
PDN buttons are being used by other stations, the DSS LED of the station is lit
steady red, but the station may be idle. If the station is in the Do Not Disturb mode,
its DSS LED lights blinking red.

Transferring to an Idle Station
You can transfer internal or outside calls to an idle station from either a DSS console
or a DADM.

➤ To transfer a call to an idle station
1. Press the DSS button corresponding to the station to be called.
The call is placed automatically on hold. The Line or extension LED flashes green
at double the on-hold rate, and the DSS LED flashes green. You hear a single ring
tone. (If using the Tone signaling mode, you hear successive ring tones.)
2. Announce the call.
With Tone signaling, you would have to wait for the called station to answer before
announcing the call.
3. Hang up.
The call rings the called station when you hang up. While the called station is
ringing, the DSS LED is steady red, and the Line LED flashes green at the on-hold
rate or if on a extension button, it goes idle.
When the called station answers the call, the DSS LED stays steady red, and the
Line LED becomes steady red.
4. If the station does not answer before a period set in system programming, the call
recalls your station.

Strata CTX DKT3000/2000-Series Telephone 05/02

DADM/DSS Console
DSS Console

Call Transfer with Camp-on
You can transfer a call to a busy station from either a DSS console or an DADM. Use
the DSS to transfer the call, even though the DSS LED associated with the station you
are “transferring to” is red.

➤ To transfer call to a busy station
1. Press DSS corresponding to the busy station to be called.
You may hear a busy tone. The original caller is placed automatically on hold. The
Line or extension LED flashes green at double the on-hold rate, and the DSS LED
remains steady red.
2. Hang up.
The call rings the called station once with the camp-on tone. While the called
station is receiving this tone, the Line LED flashes green (on-hold rate) or if you
are on a extension button, it goes idle. The [DSS] LED remains steady red.
When the called station answers the transferred call, the Line LED becomes steady
red. The [DSS] LED remains steady red.
Note If the busy station is in the Do Not Disturb mode, the call will not transfer, but

will recall your telephone immediately.
If the call is not answered after a specified Recall time set in system programming,
camp-on is cancelled and the transferred call rings back.

Call Answering (Outside Line)
If your DADM or DSS console is equipped with a /LQH button, you can answer
outside line calls from the DADM or DSS console as you would from a digital
telephone.
➤ To answer an incoming outside line call to a DADM or DSS Console, press the
flashing /LQH.

Speed Dial
Your DADM or DSS console may be equipped with 6' (Speed Dial) buttons that can
be programmed to dial telephone numbers or to access features. 6' buttons on either
the DADM or DSS console function like 6' buttons on digital telephones.

Strata CTX DKT3000/2000-Series Telephone 05/02

DADM/DSS Console
DSS Console

Paging
You can make an announcement page to a group of telephone speakers selected in
system programming with $OO&DOO3DJH on the DSS console. 6' (if programmed)
on either the DSS console or the DADM can be used for page announcements. See
“All Call Page” on page 45.

Call Forward Override (DSS Override)
Either the DSS buttons on your DSS console or the associated telephone can be set in
system programming to ring stations that are in the Call Forward mode, instead of
being forwarded. Usually the console’s telephone is the unit activated to perform this
function. Among other applications, this feature can be used to notify a person who
forgets to deactivate the Call Forward feature after returning to the office.

➤ To override call forward with the console’s associated telephone
1. Press &QI7UQ or extension button.
2. Dial the station number set for call forward.
Make the call as you would from any other station. This procedure assumes your
station has a typical program setting.

➤ To override call forward with your DSS Console
➤ Press the station DSS button set for Call Forward.

Night Transfer Button
This button enables a pre-programmed station to place the system into Day, Day2 or
Night Mode. See your System Administrator for information on the settings for Day,
Day2 or Night Mode. Usually, these modes will transfer calls to a designated location
or voice mailbox, depending on programming.
1. Press 1LJKW7UDQVIHU.
2. Press the desired Mode number:
• Press for Day Mode (LED remains off).
• Press for Day2 Mode (LED flashes red).
• Press for Night Mode (LED is solid red).

Strata CTX DKT3000/2000-Series Telephone 05/02

Centrex Application

Your system may be equipped with the Centrex Application, which enhances its
feature capability when installed behind a Centrex or PBX system. Your telephone
may have access to one or more of the enhanced Centrex features listed below:

Flexible Directory Numbering
A station’s extension can be three or four digits. It is, therefore, possible to match a
station’s extension and Centrex line extension number. Dial the entire station number
when indicated.
Note Some access code numbers may have been changed to avoid system numbering

plan conflicts.

Centrex Feature Buttons
You can access some Centrex features by pressing a pre-programmed Flexible Button
on your telephone, instead of dialing a Centrex access code. The Centrex access code,
including the necessary flash and/or pause sequence, is activated when the button is
pressed. See your Centrex or PBX operations manual for specific details.

Ringing Repeat
The distinctive ring patterns available in your Centrex system are automatically
repeated with your digital telephone, enabling you to answer appropriately for either
outside, inside or callback calls.

Strata CTX DKT3000/2000-Series Telephone 05/02

Centrex Application
Delayed Ringing

Delayed Ringing
Outside line or Centrex line(s) can be programmed for a 12-second and/or 24-second
ring delay at stations to permit alternate answering conditions. Answer the line when
your telephone is ringing.

Strata CTX DKT3000/2000-Series Telephone 05/02

Button Labels

All Flexible Buttons must be programmed for your telephone in system programming
and vary for individual telephones. If a button does not appear on your display or
telephone keystrip label, see your CTX System Administrator for button assignments.
The button labels in Table 12 are for the Programmable Buttons on your telephone.
Programmable buttons are the unmarked buttons on your keystrip.
Table 12

Feature Button Definitions

Button
$FFRXQW
&RGH
$OO&DOO
3DJH

$XWR%XV\
5HGLDO

$XWR
&DOOEDFN

&DOO)UZG
$OO&DOOV
&DOO)UZG
%XV\

&DOO)UZG
%XV\1$QV

Definitions
Account Code – Press to enter a Voluntary Account Code anytime during a Central
Office (outside) line call without interrupting the conversation.
All Call Voice Page – Press to page all of the telephones in the All Call Page group.
Automatic Busy Redial – Press to set up Automatic Busy Redial after receiving a busy
tone on a dialed outside line call (not available when calling on Tie or Direct Inward
Dialing (DID) outside lines).
Automatic Callback – Press to recall a busy station or station in the Do Not Disturb (Do
Not Disturb) mode as soon as that station becomes idle or deactivates Do Not Disturb.
Also used for outside line queuing when all lines are busy.
Call Forward-All Calls – Press to forward all calls to another station or voice mail
device.
Call Forward-Busy – Press to forward calls immediately to another station or voice mail
device when your station is busy or in the Do Not Disturb mode.
Call Forward-Busy/No Answer – Press to forward calls immediately to another station
or voice mail device when your station is busy or in Do Not Disturb mode. Also forwards
calls when your station is not answered after 8~60 seconds (set at your station).

Strata CTX DKT3000/2000-Series Telephone 05/02

Button Labels
Delayed Ringing

Table 12

Feature Button Definitions (continued)

Button

Definitions

&DOO)UZG

Call Forward-No Answer – Press to forward calls to another station or voice mail device
when your station is not answered after 8~60 seconds (set at your station).

1R$QVZHU

([WHUQDO

Call Forward-External – Press to forward Private or DID line calls to an external or
internal telephone number.

&DOOHU,'

Caller ID – Press to view the Call History list (may include name/number, date, status).

'LUHFWHG

Call Pickup – Press to initiate a ringing Directed Call Pickup of outside line, extension,
and page calls.

&DOO)UZG

3LFNXS
'R1RW
'LVWXUE

'66

Direct Station Selection(s) – Press to ring a preselected station. The LED associated
with each DSS button provides the status (idle/busy) of the station assigned to the
button.

)ODVK

Flash – Press to perform the following functions: Disconnect and recall dial tone on a
outside line; access Centrex or PBX features; enter a pause or flash signal when
programming speed dial numbers.

*URXS
3LFNXS
/LQH
0VJ:DLW
1LJKW
7UDQVIHU
3DUNLQ
2UELW
3RROHG/LQH
*US
3ULYDF\RQ
/LQH

3ULYDF\
5HOHDVH

3URJUDP

Do Not Disturb – Press to lock your station in or out of the Do not Disturb mode.

Group Pickup – Press to pick up a call that is ringing a station that belongs to a Pickup
Group that your station is a member of.
Line – Press to answer or access an outside line.
Additional Messages Waiting
Press to control the system’s outside line ringing pattern for after-hours incoming calls.
Park – Press to park internal or outside calls in an orbit. Call retrieval can be made
locally from the same parking telephone or remotely from a different telephone.
Pooled Line – Press to access an available outside line from a group of lines appearing
under one button.
Privacy – Press to block Privacy Override on common outside line buttons. This button
does not block Busy Override or Executive Override.
Privacy Release – Press to release privacy on common outside line buttons, enabling
other station users to enter your conversations on those buttons. Privacy release does
not apply to common extension buttons which are always private.
Program – Press to enter User Programming mode, which enables you to re-define
Flexible Buttons to perform other functions, including programming One Touch and
Flexible Buttons, register Call Forward assignments, assign Message Waiting Keys
and assign BGM sources played over the telephone speaker.

Strata CTX DKT3000/2000-Series Telephone 05/02

Button Labels
Delayed Ringing

Table 12

Feature Button Definitions (continued)

Button

Definitions

365(6

Pause/Resume – Press to pause or resume recording a conversation to a voice
mailbox or when playing back the recording.

5HFRUG

Record to Voice Mail – Press to record current conversation to voice mailbox.

5HOHDVHDQG
$QV

5HOHDVH&DOO

6'RU
&XVWRPL]HG
%XWWRQ
6SG'LDO/QJ
3DXVH
6SG'LDO
3DXVH
6WDUW
6XE
7HO6HW
0XVLF
7RQH'LDO
6HOHFW
8QORFN'RRU

Release and Answer – Press to disconnect or complete the transfer the current outside
or extension call and automatically answer the new incoming outside or extension call.
Release – Press to disconnect or complete the transfer of the current outside or
extension call and to place your station in the idle condition.
Speed Dial – Press to Speed Dial a telephone number or feature access codes. SD
buttons can be used as either System Speed Dial numbers or Station Speed Dial
numbers.
Pause (Long) – Press to insert a 10-second pause when programming Speed Dial
numbers.
Pause – Press to set either a one-half or two-second pause when programming Speed
Dial numbers. (The pause time is set in system programming).
Start – Press to make an outgoing call using an ISDN trunk.
Sub address – Press to enter a sub address on an ISDN trunk outgoing call.
Background Music – Press to turn Background Music on or off over your station
speaker.
Tone – Press to change the outgoing dialing of the outside line in use from dial pulse to
tone signaling.
Door Unlock – Press to unlock a door lock mechanism.

Strata CTX DKT3000/2000-Series Telephone 05/02

Button Labels
Delayed Ringing

Strata CTX DKT3000/2000-Series Telephone 05/02

Index

abandoned call numbers (see Call
History), 32
about this book
conventions, viii
how to use this guide, viii
organization, vii
related documents, ix
access codes, 65, 68
account codes, 23, 65, 68
calls, 23
forced, 23
verified/non-verified, 23
add-on module⁄DSS console, 75
advisory messaging, 71
alert signaling, 25
all call page, 45
alphanumeric entry, 60
ANI, 32
answering calls, 9
attendant console, 68
automatic
busy redial, 65, 68
callback, 26
callback cancel, 65, 68
hold, 16
line selection, 8
automatic hold, 16

background music (BGM), 27, 65, 68
busy override, 42
button
labels, 83
programming, 65
buttons
3000-series LCD, 3, 6
DSS on ADMs and DSS consoles, 77
extension, viii
fixed, 2, 5
flexible, 3, 6
one touch, 66

Strata CTX DKT3000/2000-Series Telephone

C
caller ID, 32
call forward
access codes, 65, 68
any call, 28
pass code, 29
station, 28
system, 28, 69
call history, 32
call hold, 16
call park, 69
orbits, 32
call pickup, 33, 65, 69
call recording, 55
05/02

Index
D~L

call transfer, 13
call waiting, 35, 43
centrex
application, 81
feature buttons, 81
change pass code, 29
CO line queuing, 36
conference
calls, 14, 70
hold, 16
voice mail, 15

D
DADM, 76
delayed ringing, 82
dial pad, 60
digital add-on module (DADM), 76
direct inward system access (see DISA)
directories, 60
direct station selection, 58
buttons, 36
DISA
security code, 70
distinctive ringing, 37
DKT2000-series telephones, 4
DKT3000-series telephones, 1
do not disturb, 37, 70
override, 42
door lock, 38
control, 70
door phone, 39
calling, 70
DSS, 36
buttons on ADMs and DSS consoles, 77
console, 75, 77

E
emergency

call, 70
page, 45
exclusive hold, 16
executive override, 43
extension number, viii
external directory, 59

F
feature access codes, 68
flash, 65, 70
flexible buttons, 3, 6
codes, 65
flexible directory numbering, 81
forced account codes (verified/nonverified), 23

G
group pickup, 33

H
hold, 16
hot dialing, 8

I
indicators
LED, 73
internal directory, 59
ISDN
buttons, 50, 85

L
language changes, 70
language code, 40
LCD
(large screen), 57
3000-series buttons, 3, 6
contrast, 17

Strata CTX DKT3000/2000-Series Telephone

05/02

Index
M~S

LCR
dialing out, 70
LED indicators, 73
line
access, 7
automatic selection, 8
buttons, 7
ringing preference, 8

paging, 34
access codes, 65, 71
park, 69
pass code, 29
personal speed dial, 59
pickup, 33
pick up group calls, 34
pooled line group, 7
privacy, 46
override, 44
private network access, 71
programming
buttons, 65

M
message waiting, 11, 70
message waiting light
on another telephone, 12
on phantom ext/MW, 12
messaging
advisory, 71
Mic button, 12
microphone cut-off, 41
Msg button/LED, 11

R
redial, 13
repeat last number dialed, 71
ringing
distinctive settings, 37
line preference, 8
ringing repeat, 81

N
names (entering), 60
network access, 71
night ring answer, 71

S
signaling
tone, 8
voice first, 8
soft keys, 20, 21
2000-phone location, 6
3000-phone location, 3
DKT3014 LCD, 58, 59
Stratagy voice mail, 51
speakerphone, 10
speed dial, 47, 66
access codes, 65, 72
personal, 59, 67
system, 59

O
off-hook call announce (OCA), 41, 71
one touch button, 66, 67
outside line access, 7
override
access codes, 71
busy, 42
do not disturb, 42
executive, 43
privacy, 44
travelling class, 72
override calls, 42

Strata CTX DKT3000/2000-Series Telephone

05/02

Index
T~V

start application, 72
system speed dial, 59

T
tone⁄pulse dialing, 50
tone signaling, 8
transfer, 13
travelling class override, 72
two (tandem) CO line connection, 15

U
user programming, 63, 65, 72

V
voice first signaling, 8
voice mail
access codes, 72
call record, 55
conference, 15
direct transfer, 51
volume control, 72, 73
voluntary account codes (verified/nonverified), 24

Strata CTX DKT3000/2000-Series Telephone

05/02

Source Exif Data:

File Type                       : PDF
File Type Extension             : pdf
MIME Type                       : application/pdf
PDF Version                     : 1.3
Linearized                      : Yes
Producer                        : Acrobat Distiller 4.05 for Windows
Creator                         : FrameMaker 6.0
Modify Date                     : 2002:05:14 17:30:54-07:00
Author                          : Toshiba TSD
Title                           : DKT3000/2000 Series Telephone User Guide
Create Date                     : 2002:05:06 17:34:11
Page Count                      : 104
Page Mode                       : UseOutlines
Page Layout                     : SinglePage

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Toshiba Dkt3000 2000 Users Manual DKT3000/2000 Series Telephone User Guide

CTX Digital Telephones CTX Digital Telephones

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