Toshiba Dp5000 Series Users Manual Strata CIX Telephone User Guide

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Telecommunication Systems Division
November 2007
DP5000-Series
Telephone User Guide
®
Publication Information
Toshiba America Information Systems, Inc.,
Telecommunication Systems Division, reserves the right,
without prior notice, to revise this information publication for
any reason, including, but not limited to, utilization of new
advances in the state of technical arts or to simply change the
design of this document.
Further, Toshiba America Information Systems, Inc.,
Telecommunication Systems Division, also reserves the right,
without prior notice, to make such changes in equipment
design or components as engineering or manufacturing
methods may warrant.
DP5000-UG-VA
Version A, November 2007
© Copyright 2007
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
All rights reserved. No part of this manual, covered by the
copyrights hereon, may be reproduced in any form or by any
means—graphic, electronic, or mechanical, including
recording, taping, photocopying, or information retrieval
systems—without express written permission of the publisher
of this material.
Strata is a registered trademark of Toshiba Corporation.
Stratagy is a registered trademark of Toshiba America
Information Systems, Inc.
Trademarks, registered trademarks, and service marks are the
property of their respective owners.
CAUTION! Do not use cleansers that contain benzene, paint thinner, alcohol or other solvents on the telephone's
rubber feet. The color of the rubber may transfer to the desk or mounting surface.
Important! Toshiba Telecommunication Systems Division sells its products through
Authorized Dealers. Our Dealers are certified in Sales and Technical
Training for Toshiba products, and focus on providing the best possible
customer experience. Dealer services include: network assessments,
product recommendations, installations, and ongoing technical and
sales support. Before making any changes or updates to their Toshiba
Telecom product (hardware or software), Toshiba advises Businesses to
contact their System's installing Dealer or an Authorized Toshiba
Dealer in their area.
To locate a Toshiba Telecom dealer, visit: www.telecom.toshiba.com
TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”)
Telecommunication Systems Division License Agreement
IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY
SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEMS PRODUCT OR OTHERWISE MADE
A
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DISCLAIM ALL WARRANTIES WITH REGARD TO THE SOFTWARE, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTY OF NON-INFRINGEMENT OF THIRD
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THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU
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United States Department of Commerce prior to export. Any export, directly or indirectly, in contravention of the United States Export Administration Regulations, or any other applicable law, regulation or
order, is prohibited.
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9. United States Government Restricted Rights. The Software is provided with Restricted Rights. The Software and other materials provided hereunder constitute Commercial Computer Software and
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therein are restricted pursuant to, the vendor’s commercial license.
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waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.
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rights to enforce the Agreement with respect to supplier’s software.
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FURTHER AGREE THAT THIS LICENSE AGREEMENT CONTAINS THE COMPLETE AND EXCLUSIVE AGREEMENT BETWEEN YOU AND TAIS AND SUPERSEDES ANY PROPOSAL OR PRIOR
A
GREEMENT, ORAL OR WRITTEN, OR ANY OTHER COMMUNICATION RELATING TO THE SUBJECT MATTER OF THIS LICENSE AGREEMENT.
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
9740 Irvine Boulevard
Irvine, California 92618-1697
United States of America
DSD 020905
5932
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
End-User Limited Warranty
Toshiba America Information Systems, Inc., (“TAIS”) warrants that this telephone equipment manufactured by
Toshiba (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS
dealer to a retail customer in new condition, be free from defects in material and workmanship for twenty-four (24)
months after delivery, except as otherwise provided by TAIS in the TAIS warranty accompanying the products or
posted on TAIS’s website. Products which are not manufactured by Toshiba but are purchased from Toshiba, will
be subject to the warranty provisions provided by the equipment manufacturer, unless TAIS notifies the end-user
of any additional warranty provisions in writing.
This warranty is void (a) if the equipment is used under other than normal use and maintenance conditions, (b) if
the equipment is modified or altered, unless the modification or alteration is expressly authorized by TAIS, (c) if
the equipment is subject to abuse, neglect, lightning, electrical fault, or accident, (d) if the equipment is repaired
by someone other than TAIS or an authorized TAIS dealer, (e) if the equipment’s serial number is defaced or
missing, or (f) if the equipment is installed or used in combination or in assembly with products not supplied by
TAIS and which are not compatible or are of inferior quality, design, or performance.
The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with
respect to the equipment, is the repair or replacement of such defective or missing parts as are causing the malfunc-
tion by TAIS or its authorized dealer with new or refurbished parts (at their option). If TAIS or one of its
authorized dealers does not replace or repair such parts, the retail customer’s sole remedy will be a refund of the
price charged by TAIS to its dealers for such parts as are proven to be defective, and which are returned to TAIS
through one of its authorized dealers within the warranty period and no later than thirty (30) days after such
malfunction, whichever first occurs.
Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct,
special, indirect, consequential, or exemplary damages, for breach of contract, tort, or otherwise. Under no circum-
stances will any such person be entitled to any sum greater than the purchase price paid for the item of equipment
that is malfunctioning.
To obtain service under this warranty, the retail customer must bring the malfunction of the machine to the
attention of one of TAIS’ authorized dealers within the applicable warranty period and no later than thirty (30)
days after such malfunction, whichever first occurs. Failure to bring the malfunction to the attention of an
authorized TAIS dealer within the prescribed time results in the customer being not entitled to warranty service.
THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS,
INC., OR TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL
OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, AND FITNESS FOR USE, ARE EXCLUDED.
N
o TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty. No such modifi-
cation or extension is effective unless it is in writing and signed by the Vice President and General Manager,
Telecommunication Systems Division.
WARRANTIES FOR NON-TOSHIBA BRANDED THIRD PARTY PRODUCTS
A valuable element of Toshiba’s product strategy is to offer our customers a complete product
portfolio. To provide this value to our customers at the most optimal prices, we offer both
Toshiba-branded and third-party manufactured products that support our Toshiba Strata CIX
product portfolio. Similar to other resellers of software, hardware and peripherals, these third-
party manufactured products carry warranties independent of our Toshiba limited warranty
provided with our Toshiba-branded products. Customers should note that third-party
manufacturer warranties vary from product to product and are covered by the warranties
provided through the original manufacturer and passed on intact to the purchaser by Toshiba.
Customers should consult their product documentation for third-party warranty information
specific to third-party products. More information may also be available in some cases from the
manufacturer’s public website.
While Toshiba offers a wide selection of software, hardware and peripheral products, we do
not specifically test or guarantee that the third-party products we offer work under every
configuration with any or all of the various models of the Toshiba Strata CIX. Toshiba does not
endorse, warrant nor assume any liability in connection with such third party products or
services. If you have questions about compatibility, we recommend and encourage you to
contact the third-party software, hardware and peripheral product manufacturer directly.
This page is intentionally left blank.
Strata CIX DP5000-series Telephone UG 11/07 i
Contents
Introduction
Organization...................................................................................................................... vii
How to Use This Guide.................................................................................................... viii
Conventions.................................................................................................................. viii
Related Documents/Media...................................................................................................x
Chapter 1 — The Grand Tour
DP5000-series Telephone Overview ...................................................................................5
Fixed Buttons....................................................................................................................6
Programmable Feature Buttons ........................................................................................8
Key Strip...........................................................................................................................8
LCD......................................................................................................................................9
9-Line LCD Display .........................................................................................................9
4-Line LCD Display .......................................................................................................10
Soft Keys............................................................................................................................10
Chapter 2 — The Basics
Customizing Your Telephone............................................................................................11
Volume Control ..............................................................................................................11
Volume Control for the Single Line Telephone .............................................................12
LCD Contrast..................................................................................................................13
Brightness Control..........................................................................................................13
Backlight On/Off ............................................................................................................14
Keystrip Labels ..................................................................................................................15
Ring Tones.........................................................................................................................15
Contents
Chapter 3 – Feature Operations
ii Strata CIX DP5000-series Telephone UG 11/07
Dial Pad and Button Beeps.............................................................................................16
Speakerphone/Microphone Sensitivity Adjustment .......................................................17
Telephone Terminology.....................................................................................................18
Making a Call.....................................................................................................................19
Handset ...........................................................................................................................19
Spkr Button.....................................................................................................................19
Hot Dialing .....................................................................................................................19
Dial Directory.................................................................................................................20
Answering a Call................................................................................................................21
Handset ...........................................................................................................................21
Speaker ...........................................................................................................................21
Handsfree Answerback...................................................................................................21
On a Call ............................................................................................................................22
Switching Between Handset and Speakerphone.............................................................22
Microphone (Mic/Mute) Button .....................................................................................22
Hold ................................................................................................................................22
LED Indicator Details.....................................................................................................24
Chapter 3 — Feature Operations
Account Code Calls ...........................................................................................................25
Verified/Non-Verified Account Codes...........................................................................25
Forced Account Codes....................................................................................................26
Voluntary Account Codes (Verified/Non-Verified).......................................................27
Advisory Messages ............................................................................................................28
Alarm Notification Button .................................................................................................29
Automatic Busy Redial......................................................................................................29
Automatic Callback ...........................................................................................................30
Background Music.............................................................................................................31
Call Forward ......................................................................................................................32
System.............................................................................................................................32
Station.............................................................................................................................32
Station Call Forward Categories.....................................................................................33
Call Forward Settings .....................................................................................................33
Station Call Forward Procedures....................................................................................34
Call Forward Examples ..................................................................................................35
Contents
Chapter 3 – Feature Operations
Strata CIX DP5000-series Telephone UG 11/07 iii
Call Park Orbits..................................................................................................................36
Call Pickup.........................................................................................................................37
Group Pickup..................................................................................................................37
Ringing, Page or Held Call Pickup.................................................................................37
Call Transfer ......................................................................................................................39
Call Waiting.......................................................................................................................40
Caller ID.............................................................................................................................41
Conference Calls................................................................................................................41
Adding Voice Mail to a Conference...............................................................................42
Supervising a Tandem Call.............................................................................................43
Conference Add/Split/Join/Drop ....................................................................................43
Direct Inward System Access (DISA) ...............................................................................45
Direct Station Selection Buttons (Hotline) ........................................................................45
Do Not Disturb...................................................................................................................46
Setting DND for Another Extension...............................................................................47
Door Lock(s)......................................................................................................................47
Door Phone(s) ....................................................................................................................48
Emergency Call..................................................................................................................49
Emergency Monitoring Station.......................................................................................49
Emergency Ringdown........................................................................................................50
Language Codes.................................................................................................................50
Message Waiting................................................................................................................51
Turning On/Off MW LED on Another Extension..........................................................52
Microphone Cut-Off ..........................................................................................................53
Off-hook Call Announce....................................................................................................54
Override Calls....................................................................................................................55
Busy Override.................................................................................................................55
Do Not Disturb Override ................................................................................................55
Executive Override.........................................................................................................56
Destination Restriction/Traveling Class Override..........................................................56
Class of Service Override...............................................................................................56
Privacy Override.............................................................................................................57
Contents
Chapter 4 – ADM/DSS Console
iv Strata CIX DP5000-series Telephone UG 11/07
Paging ................................................................................................................................57
Answering a Page ...........................................................................................................57
All Call Page...................................................................................................................58
Emergency Page .............................................................................................................58
Privacy ...............................................................................................................................59
Redial .................................................................................................................................59
Speed Dial..........................................................................................................................60
Making a Call Using Speed Dial ....................................................................................60
Storing a System/Station Speed Dial Number................................................................61
Advanced Speed Dial Operation ....................................................................................62
Storing Personal Speed Dial Names...............................................................................63
Tone First / Voice First Signalling.....................................................................................65
Tone First Signalling ......................................................................................................65
Voice First Signalling.....................................................................................................65
Tone/Pulse Dialing.............................................................................................................66
Uniform Call Distribution..................................................................................................67
Login/Logout..................................................................................................................68
Chapter 4 — ADM/DSS Console
Add-on Modules ................................................................................................................69
ADM ..................................................................................................................................70
Buttons and LEDs...........................................................................................................70
Adding an ADM .............................................................................................................71
Brightness Control..........................................................................................................71
Keystrip Labels...............................................................................................................71
DSS Console ......................................................................................................................72
DSS Buttons....................................................................................................................72
Calling a Station .............................................................................................................72
Transferring to an Idle Station........................................................................................73
Call Transfer with Camp-on...........................................................................................74
Call Answering (Outside Line).......................................................................................74
Speed Dial.......................................................................................................................74
Paging .............................................................................................................................75
Call Forward Override (DSS Override)..........................................................................75
Night Transfer Button.....................................................................................................75
Contents
Chapter 5 – Headset and Handset Operation
Strata CIX DP5000-series Telephone UG 11/07 v
Chapter 5 — Headset and Handset Operation
Recommended Headsets ....................................................................................................77
Headset and Handset Interactions......................................................................................77
AUTO or CARBON Setting..............................................................................................78
Headset Transmit Level Adjustments................................................................................80
Handset Level Adjustments...............................................................................................81
Chapter 6 — User Programming
Programming Feature Buttons ...........................................................................................84
User Programming Mode ...............................................................................................84
Programmable Feature Button Codes ................................................................................84
Setting/Changing a Programmable Feature Button’s Function......................................85
One Touch Buttons ............................................................................................................86
Changing a One Touch Button .......................................................................................86
To Use a One Touch Button...........................................................................................87
Setting/Changing a Personal Speed Dial Code...............................................................87
Feature Codes.....................................................................................................................88
Chapter 7 — Administrator Programming
Functions............................................................................................................................93
Administrator Mode...........................................................................................................94
Phone Name....................................................................................................................94
Door Name......................................................................................................................95
System SD/Name............................................................................................................95
Phone Key Label and LM Key Label.............................................................................95
Station SD/ Name ...........................................................................................................96
CO Line Name................................................................................................................96
DNIS Name ....................................................................................................................96
System Features .................................................................................................................97
Direct Inward System Access (DISA) Security Code....................................................97
Date and Time Setting .......................................................................................................99
Telephone Programming Mode .......................................................................................100
Initialize Telephone Settings ........................................................................................100
Call Waiting and Camp-on Ring Tone Over Handset/Headset Option........................101
Contents
Appendix A – References
vi Strata CIX DP5000-series Telephone UG 11/07
Initialize or Adjust LCD Contrast.................................................................................101
DKT2000 Mode On/Off ..................................................................................................102
Step 1: Turn DKT2000 Mode On/Off ......................................................................102
Step 2: Connect Cordless Telephone to DP5000-series Telephone ................................102
Single Line Telephone.....................................................................................................103
Buttons..........................................................................................................................103
Redial / Feature Button Activation / Deactivation .......................................................104
Msg / Feature Button Activation / Deactivation...........................................................104
Appendix A — References
Call Forward ....................................................................................................................105
Soft Keys..........................................................................................................................109
Button Labels...................................................................................................................110
Appendix B — Hardware Connections
DP5000-Series Telephone Tilt Angles ............................................................................115
Wiring ..............................................................................................................................117
Appendix C — Centrex Application
Flexible Directory Numbering.........................................................................................119
Centrex Feature Buttons ..................................................................................................119
Ringing Repeat.................................................................................................................119
Delayed Ringing ..............................................................................................................120
Index ....................................................................................................................................121
Strata CIX DP5000-series Telephone UG 11/07 vii
Introduction
This user guide describes how to use the Toshiba DP5000-series telephones with the
Strata CIX670, CIX200, CIX100, CIX100-S, and CIX40 telephone systems. These
include:
• Strata DP5000-series digital telephones shown in Table 1 on Page 2.
• Strata Digital Add-on Modules.
• Strata Direct Station Selection (DSS) console.
Note Telephones and ADM models that include “1” in the model number are models
that support the backlight feature.
Organization
•Chapter 1 – The Grand Tour provides an overview DP5000 digital telephones.
•Chapter 2 – The Basics covers the basic telephone functions.
•Chapter 3 – Feature Operations includes an explanation of Soft Key operations,
an alphabetical feature list and LCD information.
•Chapter 4 – ADM/DSS Console explains features and functions of the Add-on
modules.
•Chapter 5 – Headset and Handset Operation explains the interactions of these
accessories with the DP5000-series telephones.
•Chapter 6 – User Programming explains how to program the Programmable
Feature Buttons, such as setting One Touch buttons, changing Personal Speed Dial
numbers, as well as other user programmable functions.
•Chapter 7 – Administrator Programming explains features and functions to be
performed by an Administrator.
Introduction
How to Use This Guide
viii Strata CIX DP5000-series Telephone UG 11/07
•Appendix A – References includes tables that support procedures in the Basic and
Feature Operation chapters.
•Appendix B – Hardware Connections includes tilt angles and telephone wiring
diagrams.
•Appendix C – Centrex Application describes the Centrex features which may be
available with your Strata CIX system.
How to Use This Guide
This guide provides in-depth instructions for the DP5000-series telephones and their
features. Most telephone users can use the “Strata CIX DP5000-series Quick
Reference Guide” instead of this guide.
Conventions
Note Elaborates specific items or references other information. Within some tables,
general notes apply to the entire table and numbered notes apply to specific
items.
Important! Calls attention to important instructions or information.
CAUTION! Advises you that hardware, software applications, or data could be
damaged if the instructions are not followed closely.
WARNING! Alerts you when the given task could cause personal injury or
death.
Introduction
How to Use This Guide
Strata CIX DP5000-series Telephone UG 11/07 ix
Conventions Description
[DN]
Represents any Directory Number button, also known as an
extension or intercom number.
Telephones can have multiple extensions. Incoming calls
ring extensions bottom to top.
[PDN] Represents any Primary Directory Number button (the
extension number for the telephone).
[SDN] Represents any Secondary appearance of a PDN. A PDN
which appears on another telephone is considered an SDN.
[PhDN] Represents any Phantom Directory Number button (an
additional DN).
Arial Bold Represent telephone buttons.
Courier Shows a computer keyboard entry or screen display.
Arial Represents LCD displays, tokens or custom IVR functions.
“Type” Indicates entry of a string of text.
“Press” Indicates entry of a single key. For example: Type prog
then press Enter.
Plus (+)
Shows a multiple PC keyboard or phone button entry. Entries
without spaces between them show a simultaneous entry.
Example: Esc + Enter. Entries with spaces between them
show a sequential entry. Example: #+5.
Tilde (~) Means “through.” Example: 350~640 Hz frequency range.
äDenotes the step in a one-step procedure.
äDenotes a procedure.
Start > Settings >
Printers Denotes a progression of buttons and/or menu options on the
screen you should select.
Introduction
Related Documents/Media
xStrata CIX DP5000-series Telephone UG 11/07
Related Documents/Media
Note Some documents listed here may appear in different versions on the
electronically or in print. To find the most current version, check the version/
date in the Publication Information on the back of the document’s title page.
Refer to the following for more information:
• Strata CIX General Description
• Strata CIX DP5000-series Telephone Quick Reference Guide
• Strata CIX Installation and Maintenance Manual
• Strata CIX Programming Manual - Volume 1
• Strata CIX My Phone Manager User Guide
See Figure 10
Grey words within the printed text denote cross-references.
In the electronic version of this document (Library CD-ROM
or FYI Internet download), cross-references appear in blue
hypertext.
Conventions Description
Strata CIX DP5000-series Telephone UG 11/07 1
The Grand Tour 1
The DP5000-series digital telephones connected to a Strata CIX telephone system
include a wide selection of digital telephone models and matching digital add-on
modules and a 60-button DSS Console. See Table 1 for more details.
Through dynamic soft key assignments, the LCD telephones provide easy access to
frequently-used features by prompting specific tasks, providing Outside Line
Identification, User Name/Number, Call Duration, Date/Time of Day displays, and
Name and number displays of incoming callers.
The speakerphone on these telephones enables you to place and receive calls without
lifting the handset.
The LCD telephones with 10 and 20 buttons are available with LCD backlight. To
change the backlight settings, refer to Chapter 3 – Feature Operations.
The Grand Tour
2Strata CIX DP5000-series Telephone UG 11/07
Table 1 DP5000 Series Digital Telephones
Description Image
Digital Single Line Telephone:
• On hook dialing
• Headset I/F
• Ringing LED
• Non-display
10 Button Digital Telephone:
• Half duplex Speakerphone
• Headset I/F
• Ringing LED
• Non-display
10 Button Digital Telephone:
• 4 line LCD with back light option
• Half duplex Speakerphone
• Headset I/F
• Ringing LED
The Grand Tour
Strata CIX DP5000-series Telephone UG 11/07 3
20 Button Digital Telephone:
• 4 line LCD with back light option
• Half duplex Speakerphone
• Headset I/F
• Ringing LED
10 Button with Electronic LCD Labels:
• 9 line LCD with back light
• Half duplex Speakerphone
• Headset I/F
• Ringing LED
Table 1 DP5000 Series Digital Telephones (continued)
Description Image
The Grand Tour
4Strata CIX DP5000-series Telephone UG 11/07
The DP5000-series telephone upgrade options include:
Table 2 DP5000 Series Add-on Modules
Description Image
10 Button ADM for DP5000-series
• LCD programmable key strip with
back light
20 Button ADM for DP5000-series
• Paper Key Strip
60 Button DSS for DP5000-series
• Paper Key Strip
The Grand Tour
DP5000-series Telephone Overview
Strata CIX DP5000-series Telephone UG 11/07 5
DP5000-series Telephone Overview
The illustration of the DP5000-series telephone shown below gives a general idea of
the basic attributes found on most of these telephones. The positioning of the buttons
varies per telephone model.
Legend
A. Status LED (message and ringing)
B. LCD Display
C. Softkeys
D. Programmable Feature Buttons
E. Message Waiting LED Button
F. Microphone LED Button
G. Speaker LED Button
H. Volume
I. Hold Button
J. Microphone
K. Tilt stand
A
B
C
E
F
G
H
I
J
K
20 Programmable Feature Buttons 4-Line LCD Telephone
D
The Grand Tour
DP5000-series Telephone Overview
6Strata CIX DP5000-series Telephone UG 11/07
Fixed Buttons
The fixed buttons on the dial pad help perform standard functions quickly and easily.
Layouts
Fixed buttons are laid out differently on the DP5000-series telephones.
Single Line Telephone 9-line LCD Telephone
Fixed buttons are located below the dial pad.
10 and 20 Button 4-line LCD Telephones
Fixed buttons are located on either side of the dial pad.
The Grand Tour
DP5000-series Telephone Overview
Strata CIX DP5000-series Telephone UG 11/07 7
The Fixed buttons are described below.
Table 3 Fixed Button Definitions
Button Definitions
Message (Msg): When Msg LED flashes, press Msg to call back the
station or voice mail device that activated the LED. This is the
telephone’s [PDN] message waiting button.
Important! Red LED must be on in order for button to function.
Microphone (Mic/Mute) button toggles between Mic and Mute. When
Mic key is lit, handsfree communication is supported, when Mic is
pressed again and light is off, Mute is enabled on the microphone in the
telephone and the microphone in the handset.
Speaker: Press to toggle the speaker ON/OFF. When red Speaker LED
is lit handsfree communications is supported.
To start a handsfree conversation; press the Speaker button, this turns
the red Speaker LED on. To terminate this call press the Speaker button
again (Speaker LED off).
During a handset conversation, press the Speaker button to start
hands-free communications (red Speaker LED on). Press the Speaker
button again to transfer the conversation back to the handset (Speaker
LED off).
Press and release the volume control bar to adjust volume levels. See
“Volume Control” on page 11.
Important! Continuously holding the volume button (up or down)
does not change the volume. It is adjusted on a per
press basis.
Spdial Press Spdial and enter 3-digit Speed dial access code. Speed dial
access codes must be setup before they can be accessed. See “Speed
Dial” on page 60.
Redial Press Redial to dial the last telephone number called (internal or
external).
If you have Automatic Line Selection, lift the handset first.
The Grand Tour
DP5000-series Telephone Overview
8Strata CIX DP5000-series Telephone UG 11/07
Programmable Feature Buttons
Programmable Feature Buttons are programmed
by the System Administrator and can be
customized on a per user basis.
See Table 17 on page 110 for a list of
Programmable Feature Buttons.
Note Programmable Feature Buttons are
numbered bottom to top, left to right
(shown right).
Key Strip
The key strips on the DP5000-series telephones
and add-on modules are either electronic
(programmable) or paper (refer to Table 1 and
Table 2).
Cnf/Trn
(Conference/
Transfer)
Press Cnf/Trn to add internal or external parties to a conference call (up
to 8 parties).
Press Cnf/Trn and enter a number to transfer a call to another party (on
the CIX system).
Hold
Press Hold to place an internal or external call on hold.
Press Hold Hold to place an internal or external call on Exclusive hold.
If your telephone is programmed for Automatic Hold, existing calls are
automatically placed on hold when you answer a call or make another
call.
Table 3 Fixed Button Definitions (continued)
Button Definitions
Programmable Feature Button
Layout
01
02
03
04
05
06
07
08
09
10
11
12
14
15
16
17
18
19
20
13
The Grand Tour
LCD
Strata CIX DP5000-series Telephone UG 11/07 9
LCD
If your telephone has an LCD, use this section to learn more about its functions.
9-Line LCD Display
The LCD on the 9-Line LCD telephone (shown below) in idle state shows:
Top to Bottom
Line 1 or the top line of the LCD will display your user name (if programmed) and
your extension number.
Line 2 will show the Date and time.
Line 3 will show information related to your telephone set: VM New/Saved messages,
Call Forward, or if a certain feature is enabled on your telephone set.
A plus sign + on the LCD indicates there is more data to display. Press SCRL to
advance through the information.
Lines 4~8 will indicate Programmable Feature Button labels.
Line 9 will display the Soft Keys (See “Soft Keys” on page 10).
The Grand Tour
Soft Keys
10 Strata CIX DP5000-series Telephone UG 11/07
4-Line LCD Display
The LCD in it's idle state (shown right)
displays:
Line 1 or the top line of the LCD will
display your user name (if
programmed) and your extension
number.
Line 2 will show the Date and time.
Line 3 will show information related to
your telephone set: VM New/Saved
messages, Call Forward, or if a certain
feature is enabled on your telephone
set.
A plus sign + on the LCD indicates there is more data to display. Press NEXT to
advance through the information.
Line 4 will display the soft keys available in idle state. Press DSPLY to switch from
the Call Forward display to the User Name display.
Soft Keys
Softkeys (SK1 - SK4) refer to the four
buttons directly below the LCD screen
(shown right). Soft Keys dynamically
change their functions and label
depending on the state of the telephone.
The dynamic feature associated with the
Soft Key is displayed on the bottom line
of the LCD display directly above each
Soft Key button.
DP5000 4-line LCD display in Idle Mode
SK1 SK2 SK3 SK4
Strata CIX DP5000-series Telephone UG 11/07 11
The Basics 2
This chapter reviews the basic operations of the DP5000-series telephones. The
instructions apply to all telephone models, except when noted otherwise.
Customizing Your Telephone
Volume Control
Note The Volume Control instructions for the Single Line Telephone are on the next
page.
³To adjust the handset volume
³Press the Vol V to increase volume and Vol W to decrease volume during the call.
When you hang up, the volume returns to the default setting.
³To adjust the speaker volume for internal/external calls and background music
1. Press Spkr.
2. Press an extension button - you hear dial tone.
3. Press the Vol V to increase volume and Vol W to decrease volume. This volume
setting applies to all calls until changed.
³To adjust Ring Tone, Hands free Answerback and Speaker Off-hook Call
Announce
³Make sure the telephone is idle and the handset is on-hook. Press the Vol V to
increase volume and Vol W to decrease volume. This adjusts volume for your
telephone’s ring tone, Hands free Answerback and Speaker Off-hook Call
Announce simultaneously.
The Basics
Customizing Your Telephone
12 Strata CIX DP5000-series Telephone UG 11/07
³To adjust handset Beep Tone
1. With the handset off-hook, dial the Beep Tone Adjustment Code #6101 (default
code). You hear busy tone.
2. Press Vol V or Vol W to reach the desired level.
Volume Control for the Single Line Telephone
³Press the Vol V to increase volume and Vol W to decrease volume during it.
³To adjust the handset volume
³Press the Vol V to increase volume and Vol W to decrease volume during the call.
When you hang up, the volume returns to the default setting.
³To adjust the speaker volume for internal/external calls and background music
1. Press Spkr.
2. Press an extension button - you hear dial tone.
3. Press the Vol V to increase volume and Vol W to decrease volume. This volume
setting applies to all calls until changed.
³To adjust Ring Tone
³Make sure the telephone is idle and the handset is on-hook. Press the Vol s to
increase volume and Vol t to decrease volume.
The Basics
Customizing Your Telephone
Strata CIX DP5000-series Telephone UG 11/07 13
LCD Contrast
Available on backlit telephones and backlit add-on module.
³To adjust the LCD contrast on the backlit telephones
1. Press and hold down the Mic button.
2. Press and release Vol V or Vol W repeatedly.
Note Holding the Vol button does not continue to change the setting. The button must
be pressed for each step of contrast change.
³To adjust the LCD contrast on the Add-on Module
1. Press Hold+3+6+9 (simultaneously).
2. Press Contrast + button to increase contrast.
3. Press Contrast - button to decrease contrast.
4. Lift the handset off-hook / on-hook to save settings.
Note Holding the softkey does not continue to change the setting. The softkey must
be pressed for each step of contrast change
Brightness Control
Available on backlit telephones and backlit add-on module.
³To change the LCD back light brightness
1. Press Hold+3+6+9 (simultaneously).
2. Press Bright softkey to increase brightness.
3. Press Dim softkey to decrease brightness.
4. Lift the handset off-hook / on-hook to save the settings.
Note Use the Bright and Dim buttons in steps 2 and 3 on the 10 button LCD Add-on
Module.
The Basics
Customizing Your Telephone
14 Strata CIX DP5000-series Telephone UG 11/07
Backlight On/Off
Available on backlit telephones and backlit add-on module.
³To change Backlight Settings
1. Press Hold+3+6+9 (simultaneously).
2. Press the Mic button.
3. Use table below to choose preferred settings.
4. Press Hold to save settings
Note FB1 is the lower left key, FB2 in the next up, FB3 is above FB2, and FB4 is
above FB3.
Table 4 Backlight Settings
FB4 FB3 FB2 FB1 Meaning Delay (in Seconds)
On On On On Always On None
On On On Off Synchronized 300
On On Off On Synchronized 240
On On Off Off Synchronized 180
On Off On On Synchronized 160
On Off On Off Synchronized 140
On Off Off On Synchronized 120
On Off Off Off Synchronized 100
Off OnOnOnSynchronized80
Off On On Off Synchronized 60
Off On Off On Synchronized 50
Off On Off Off Synchronized 40
Off Off On On Synchronized 30 (Default)
Off Off On Off Synchronized 20
Off Off Off On Synchronized 10
Off Off Off Off Always Off None
The Basics
Keystrip Labels
Strata CIX DP5000-series Telephone UG 11/07 15
Keystrip Labels
Available on 9 Line LCD telephone and 10 Button LCD Add-on Module
³To program LCD Keystrip Labels
1. Dial #9876 (or press the flexible Program button)
2. Press the Speaker button.
3. Press the button you wish to label.
4. Use the dialpad to enter the label.
5. Press the button labeled in step 3 to save the setting.
6. To label another button, repeat steps 3-5.
7. To exit User Programming mode lift the handset off-hook / on-hook.
Ring Tones
³To set distinctive ringing
1. Press #9876 to enter User Programming Mode.
2. Press a Line or extension button. The LED is steady green.
3. You can press Hold to switch between internal and external pitch. (Internal =
station calls within your system; external = outside line calls.)
4. Enter the two-digit pitch number (see Table 5 on page 16).
5. Press the same button that you pressed in Step 2 (Line or extension). Two beeps is
a confirmation tone and “DATA PROGRAMMED” displays on your LCD.
6. Lift the handset off-hook/on-hook to save settings.
The Basics
Ring Tones
16 Strata CIX DP5000-series Telephone UG 11/07
Dial Pad and Button Beeps
Digital telephones can emit a “beep” whenever a dial pad or feature button is pressed.
The “beeps” are On by default. Follow these steps to turn the “beeps” On or Off.
1. Press 3+6+9+Hold (simultaneously).
2. Press 0.
3. Press Programmable Feature Button 1 (FB1) to toggle On/Off.
FB1, LED On: buttons beep.
FB1, LED Off: buttons do not beep.
4. Press Hold to set the option.
5. You must also go off-hook, then on-hook to exit the program mode.
For Single Line Telephone
1. Press 3+6+9+Hold (simultaneously).
2. Press 0 1.
3. Press Msg to toggle On/Off.
Msg LED On: buttons beep.
Msg LED Off: buttons do not beep.
4. Press Hold to set the option.
5. You must also go off-hook, then on-hook to exit the program mode.
Table 5 Internal and External Call Ringing Tones
Tone No. Frequency and Cadence
01 500 Hz 1 sec. On, 3 sec. Off, repeat
02 1300 Hz 1 sec. On, 1 sec. Off, repeat
11 500/640 Hz 1 sec. On, 3 sec. Off, repeat
12 500/640 Hz 1 sec. On, 1 sec. Off, repeat
13 860/1180 Hz 1 sec. On, 3 sec. Off, repeat
14 860/1180 Hz 1 sec. On, 1 sec. Off, repeat
15 1300/1780 Hz 1 sec. On, 3 sec. Off, repeat
16 1300/1780 Hz 1 sec. On, 1 sec. Off, repeat
17 860/1180 Hz 0.5 sec. On, 1300/1780 Hz 3 sec. Off, repeat
18 860/1180 Hz 0.5 sec. On, 1300/1780 Hz 1 sec. Off, repeat
The Basics
Ring Tones
Strata CIX DP5000-series Telephone UG 11/07 17
Speakerphone/Microphone Sensitivity Adjustment
When you are using the speakerphone, high ambient noise levels may cause the party
you are talking with to be to cut off frequently. If this happens, follow these steps to
lower the sensitivity of the microphone on a DP5000-series telephone. The default is
normal sensitivity.
1. Press 3+6+9+Hold (simultaneously).
2. Press 0.
3. Press Programmable Feature Button 3 (FB3) to toggle On/Off.
FB3, LED On: Lower sensitivity
FB3, LED Off: Normal sensitivity
4. Press Hold to set the option.
5. Go off-hook, then on-hook to exit the program mode.
The Basics
Telephone Terminology
18 Strata CIX DP5000-series Telephone UG 11/07
Telephone Terminology
When making or receiving calls on your DP5000-series telephone you may
experience one or more of the following call features depending on how your
telephone is configured.
•Line – is synonymous with trunk which is the line that connects you to the PSTN
(Public Switched Telephone Network). Line can be:
• a button on your telephone set designated for outgoing calls
• your DN button followed by dialing 9.
•Automatic Line Selection (ALS) – ALS is engaged on outgoing calls. Lift the
handset or press Spkr to hear dial tone, the steady green Line LED indicates ALS
in enabled. The second line of the LCD will display the method of dialing
available, followed by the digits dialed.
•Ringing Line Preference – Answer any incoming call by lifting the handset or
pressing Spkr. There is no need to press the ringing line button to answer the call
when ringing line preference is enabled.
•Tone First Signaling – Internal incoming calls only: telephone rings in standard
ring tone, lift handset or press Spkr to answer call.
•Voice First Signaling – Internal incoming calls only: a long tone is heard,
followed by the caller's voice, this will automatically engage the Spkr to allow for
hands free communications. Lift the handset if desired (for privacy). When Voice
First Signaling is enabled the telephone does not ring on internal incoming calls.
•Hot Dialing – Dial a telephone number from the dialpad, the telephone
automatically selects a line, shown with a green LED, and turns on the Spkr and
Mic LED's. When Hot Dialing is not turned on the handset should be lifted or Sprk
should be pressed in order to make a call.
The Basics
Making a Call
Strata CIX DP5000-series Telephone UG 11/07 19
Making a Call
There are three ways to originate a call from the telephone:
Handset
1. To make a call, lift the handset, then dial the number.
A line may be automatically selected or choose a line manually. Dial tone is heard
through the handset. The Speaker and Microphone LEDs do not light.
Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone,
etc.) are heard through the handset.
2. When connected, continue using the handset or switch to speakerphone by holding
down Spkr and placing the handset in the cradle.
Spkr Button
1. To make a call, press Spkr.
A line may be selected automatically or choose a line manually. The extension or
Line button lights (depending on system programming). Dial tone is heard
through the speaker. The Speaker and Microphone LEDs light.
2. Dial the number.
Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone,
etc.) are heard through the speaker.
3. When connected, continue using the speakerphone or lift the handset to continue
the conversation.
Hot Dialing
1. To make a call using Hot Dialing, start dialing the number.
The extension button, Spkr and Mic LEDs light. Digits display as they are dialed.
Call progress tones (Ringback Tone, Busy Tone, etc.) are heard through the
speaker.
2. When connected, continue using the speakerphone or lift the handset to continue
the conversation.
The Basics
Making a Call
20 Strata CIX DP5000-series Telephone UG 11/07
Dial Directory
This feature is supported on DP5000-series telephones with an LCD display running
on CIX R5.1 (or higher) software. Calls can be made by selecting a name from the
alphabetical telephone directory.
³To access the Directory
1. Press DIR soft key (shown right).
Select Directory menu appears.
Note The soft keys on the Select
Directory are:
My = Personal Speed Dial
Names
EXTR = System Speed Dial
Names
INTR = Directory Number
Names
Dial = Cancel directory, get dial tone.
2. Choose the directory you wish to access and use the dial pad to enter the name.
Notes
• If a directory is not selected and a name is entered, all directories will be
searched.
• To enter names from the dial pad, press the dial pad button associated with the
letter to be entered. Press the button once for the first letter, twice for the second
letter, etc. Left and Right Soft Keys are available to move the cursor.
3. Press Find to start the directory search.
4. Press Next to move forward through the directory.
5. Press Back to move backwards through the directory.
6. Press Call to connect to the directory entry selected.
7. Press Cncl to quit the directory search.
TOM EDISON NO.2004
DIR
APR 05 WEDNESDAY
1:01PM
The Basics
Answering a Call
Strata CIX DP5000-series Telephone UG 11/07 21
Answering a Call
There are several ways to answer a call:
Handset
³When the telephone is programmed for Ringing Line Preference, pick up the
handset and the telephone automatically answers the ringing line.
... or press the button associated with the ringing line (flashing green LED).
Speaker
³When the telephone is programmed for Ringing Line Preference, press Spkr and
the ringing line is answered.
... or press the button associated with the ringing line (flashing green LED). Once
connected, continue using the speakerphone or lift the handset.
Handsfree Answerback
With speakerphone enabled, the telephone may be programmed for Handsfree
Answerback. The called party hears a single long tone, followed by the caller’s voice.
Begin hands free conversation. If Handsfree Answerback were not programmed, the
called party could hear the calling party speak but would not be able to answer them
without answering the call manually.
Notes
• The extension LED flashes green, the Microphone LED lights steady red and the
Speaker LED flashes Red.
• In order to perform any additional functions with this call (like a transfer or hold)
the call must be properly answered to gain full call control. Perform the same steps
you normally would to answer a call: press the Spkr button, the flashing DN button
or lift the handset.
• Handsfree MIC setting needs to be enabled by your System Administrator.
The Basics
On a Call
22 Strata CIX DP5000-series Telephone UG 11/07
On a Call
While on a call you can perform the following:
Switching Between Handset and Speakerphone
³Press Spkr and place the handset on-hook to switch from handset to speakerphone
mode.
³Take the handset off-hook to switch from speakerphone to handset mode.
Microphone (Mic/Mute) Button
This button toggles between Mic and Mute. When Mic button is lit, handsfree
communication is supported, when Mic is pressed again and light is off, Mute is
enabled and mutes both the microphone and the handset.
Hold
³To place a call on hold, press Hold. Your LCD shows the line on hold. The held
Line’s LED flashes green while appearances of the line at other stations flash red.
• To return to the held call, press the flashing held Line button.
• If you do not return to the held call within a specified time, it rings back to your
telephone. The call remains camped-on to your station.
• If the held party hangs up, the call is released.
• See the Call Pickup section to pick up a call on hold from another extension.
Exclusive Hold
This feature enables you to place a call on hold so that only you can retrieve it.
³While on a call, press Hold twice. That line’s LED flashes green while
appearances of the line at other stations are steady red (in use).
The Basics
On a Call
Strata CIX DP5000-series Telephone UG 11/07 23
Automatic Hold
This features enables you to move from one Line button to another Line button
without pressing Hold.
Check with your System Administrator to make sure this setting is turned on. If
Automatic Hold is not enabled, calls will drop when moving from one line to another
without pressing Hold.
³While on a call, press another extension button to receive/originate a new call. The
accessed line’s LED flashes (in-use). The first call is put on hold and your
extension’s LED flashes.
Consultation Hold
1. While on a call, press Cnf/Trn. The call goes on hold.
2. Dial another line.
3. Transfer the call or return to the held call by pressing its Line button.
The Basics
On a Call
24 Strata CIX DP5000-series Telephone UG 11/07
LED Indicator Details
Each line and Programmable Feature Button has a LED next to it which indicates the
status of the line or feature associated with the button. Line LEDs light red or green
and flash at varying rates to indicate call status (see Table 6).
Note LEDs on the telephone flash at different speeds depending on the function
performed. Flash rates can be found under “LED Indicator Details” on page 24.
Table 6 LED Indicators
LED Your Station (Green) Other Station (Red)
Interval Rates
Extension In-Use
(access outside line)
2 seconds On, 1/8 second Off
– 1/8 second On/Off steady
Incoming Call
(while ringing)
1 second on at 10 pulses/
second –1 second Off one second On/Off
Hold (outside line) If using Pooled Line
Grp, the hold indication is only at the
station that places the call on hold.
4 pulses/second for 1/8
second On/Off 1/2 second On/Off
Hold — Consultation
(during consultation/transfer to another
station)
10 pulses/second steady
Hold — Exclusive (outside line) 10 pulses/second steady
Hold — Recall
(when held call recalls your idle station)
1 second at 2 pulses/second,
1 second at 10 pulses/second flashes
Hold — Exclusive Recall 1 second at 2 pulses/second,
1 second at 10 pulses/second steady
Internal Call
(while station ringing)
Your extension button flashes
10 pulses/second–1 second
Off
[SDN] red flashing or
green ringing
Busy Station Transfer
(outside call transferred to your busy
station from a designated station or AA)
4 pulses/second, 1/8 second
On/Off
3/4 second on, 1/8
second Off
After disconnecting first call... 10 pulses/second 2 pulses/second
Conference 10 pulses/second steady
Strata CIX DP5000-series Telephone UG 11/07 25
Feature Operations 3
This chapter gives you more details about your DP5000-series telephone’s advanced
functions. An alphabetical list of supported features has been compiled in this chapter
for fast and easy reference.
Account Code Calls
Account Codes (Forced or Voluntary) can be used for a variety of reasons including
billing, tracking, and line restriction applications. Account Codes are assigned in the
system as a fixed length (default is six digits) and are recorded by the system, along
with the details of the calls, which can be printed on a Station Message Detail
Recording (SMDR) report.
Verified/Non-Verified Account Codes
Verified Account Codes ensure that the system checks the account code you entered
against a list created by the System Administrator. If the code is not in the list, the call
will not go through.
Non-Verified Account Codes must be a uniform length but any digits are accepted.
Account Codes and Lengths are setup and managed by the System Administrator.
Strata CIX DP5000-series Telephone UG 11/07 26
Forced Account Codes
Some applications require you to enter an Account Code. These Forced Account
Codes may be verified or non-verified, depending upon the application, but in either
case, the caller must enter a code before proceeding.
³To dial using Forced Account Codes
1. Place a call in the normal method.
If the call requires an Account Code, a burst of tone (Success Tone) is heard after
dialing the telephone number alerting you to enter the Account Code.
2. Enter the account number.
When the number of digits designated for account codes has been entered, the
number will be checked against the verified list, if chosen, and the call will
continue as normal. If the number of digits entered for the account code is not
reached or the verified code does not match, then re-order tone is heard and the call
is rejected.
You can bypass Forced Account Code requirements with three emergency numbers,
including 911. See your System Administrator for these numbers:
1) 911 2) _______ 3) _______
Feature Operations
Account Code Calls
Strata CIX DP5000-series Telephone UG 11/07 27
Voluntary Account Codes (Verified/Non-Verified)
Voluntary Account Codes are optional. They can be entered during a call and are used
for tracking selected calls using Station Message Detail Report (SMDR) call detail
recording option.
If the system is set for Verified Account Codes, station users must enter a specific
code when entering the Voluntary Account Code(s) or the code is not validated for the
SMDR call report. This does not affect the call.
There are two ways to dial using a Voluntary Account Code:
³To dial using the Account Code button
Note This will require a Programmable Feature Button to be programmed on your
telephone set with the Account Code feature (#46).
1. After accessing a Central Office (CO) line, press the Account Code button.
LCD telephones prompt you to “ENTER ACCOUNT CODE NOW.”
2. Enter the account code digits. The LCD prompt disappears upon entry of the first
account code digit. After the account code is entered, the time indicator is restored
to the LCD.
3. If your station is set for Verified Account Codes, you hear a confirmation tone
when the code is valid. If the code is invalid, you hear two short tones.
4. Enter the Account Code. Your conversation is not interrupted.
³To enter an Account Code using access codes
Note It’s a good idea to warn the other party that you will be disconnected
momentarily when you enter the access code. Once the code is entered, you will
be connected again.
1. After accessing a CO line, press Cnf/Trn. Once you press Cnf/Trn, your call is
interrupted; you and the other party cannot hear each other. You will hear feature
dial tone.
2. Dial #46. LCD telephones prompt you to “ENTER ACCOUNT CODE NOW.”
3. Enter the account code digits. The prompt disappears upon entry of the first
account code digit. After the account code is entered, the connection is restored
and the LCD shows the time.
Feature Operations
Advisory Messages
28 Strata CIX DP5000-series Telephone UG 11/07
Advisory Messages
Advisory messaging enables you to store an informative message for LCD telephones
that call your telephone. The messages can be up to 16 characters long. The Strata
system provides a number of predefined messages, shown in the table below. Message
numbers 5~9 can be defined by your System Administrator.
³To set an advisory message
1. Go off-hook or press your extension button to hear dial tone.
2. Press #411
3. Enter Message number (see table above)
4. Enter additional digits if required.
5. Go on-hook or press Spkr to release the line.
³To clear the registered message
1. Go off-hook or press your extension button to hear dial tone.
2. Press #412.
3. Go on-hook or press Spkr to release the line.
Msg No. Characters Displayed Additional Digits
0OUT TO LUNCH
1IN A MEETING
2CALL _____________ Directory Number (e.g.,220)
3BACK AT __________ Time (e.g., 1030)
4RETURN ON________ Date (e.g., 10 20)
5
6
7
8
9
Feature Operations
Alarm Notification Button
Strata CIX DP5000-series Telephone UG 11/07 29
Alarm Notification Button
The Alarm Notification Button must be setup by your System Administrator on your
station.
³When the Alarm Notification button displays
³Call your System Administrator.
This button stops displaying when the alarm clears or when you press the flashing
button. If the alarm has not been cleared the Alarm Notification Button starts flashing
every 10 minutes.
Automatic Busy Redial
After reaching a busy outside number, you can activate Automatic Busy Redial so that
the system automatically redials the number at regular intervals. The system repeats
the redial until the destination is no longer busy. Check with your System
Administrator to see if this feature is setup for your telephone.
Automatic Busy Redial is not attempted while your station is busy, but continues to
time-out. The system inserts a pause (P) on your LCD before redialing the number.
³To activate Automatic Busy Redial
1. When you reach a busy number, press Auto Busy Redial or Cnf/Trn + #441.
The LED flashes red. You hear confirmation tone.
2. Hang up or press Spkr. The system redials, up to five to 20 times, every 30 to 180
seconds (depending on system programming). Your telephone receives ring tone
when Automatic Busy Redial dials the number and it is available. The extension
and Spkr LEDs flash green.
3. Lift the handset or press Spkr and wait for the party to answer. If you do not pick
up the handset or press Spkr within recall timeout (five to 60 seconds) after a
connection is made, you hear a muted ring for another 30 seconds, then the call
disconnects.
³To cancel Automatic Busy Redial
³Press Auto Busy Redial or extension + #442.
Feature Operations
Automatic Callback
30 Strata CIX DP5000-series Telephone UG 11/07
Automatic Callback
When you reach a busy station, you can set Automatic Callback to have the system
monitor the busy extension and notify you when it becomes idle.
Automatic Callback can place you in queue for an available outside line, if you reach
a line group in which all lines are busy. When a station or line becomes available, the
system rings your telephone; when you answer the system automatically rings the
intended destination. The amount of time the system will wait for an idle destination is
set in system programming. Automatic Callback is also known as “CO Line
Queuing.”
³To set Automatic Callback
1. If you hear busy tone after dialing an outside line access code or a station number,
press Auto Callback or 4. Busy tone stops, followed by success tone, then busy
tone resumes.
2. Hang up. You can make other calls while waiting.
3. When the called station or outside line becomes idle, your telephone rings and you
will see a fast flashing LED.
• If you called a busy station, the extension LED flashes green (incoming call)
and the called number displays.
• If you called a busy outside line, the extension LED flashes green (incoming
call rate). The seized line’s number displays.
4. Answer within about three rings (can be programmed to ring up to three minutes)
to prevent the callback from being cancelled. After you answer, you hear success
tone, and the LED flashes green (in-use).
If you hear a busy tone after answering a callback, the called party is already on
another call or the line has already been seized or has received an incoming call.
Your request is not cancelled. You will be called again the next time a line becomes
idle.
If you were attempting to make an outside call, the telephone number is
automatically dialed, including the account code or override codes that were used.
³To cancel ACB
³Press Auto Callback or extension button + #431.
Feature Operations
Background Music
Strata CIX DP5000-series Telephone UG 11/07 31
Background Music
You can set background music over your telephone speaker or over external speakers.
At least one music source must be connected to your system. Up to 16 different music
sources can be applied to the Strata CIX/CTX system: the first source is Quiet Tone,
all others can be music or recorded information.
³To enable background music on your telephone speaker
³Press BGM. LED turns on.
Or press an extension button + #490 + n + #, where n is the music source 1~15.
³To cancel background music on your telephone speaker
³Press BGM. LED turns off.
³Or press an extension button + #491.
³To change the BGM source (1~15) assigned to the BGM button
Press an extension button + #9876 + BGM + n + BGM, where n is the music
source 1~15.
³To enable background music over your external paging speakers
Press an extension button + #492 + n + #, where n is the music source 1~15.
³To cancel background music over your external paging speakers
Press an extension button + #493 + Spkr.
Feature Operations
Call Forward
32 Strata CIX DP5000-series Telephone UG 11/07
Call Forward
There are two types of Call Forwarding that you can set. One is System Call Forward
(set in System Programming) which automatically directs calls to a predefined
location, such as Voice Mail. See your System Administrator to determine or change
your System Call Forward destination.
The other type is Station Call Forwarding. You can use Station Call Forwarding to
replace your System Call Forward destination with a custom Call Forward setting
made from your station.
System
System Call Forward directs calls to a destination preset by an Administrator for each
telephone, commonly set to voice mail.
³To turn on System Call Forward for your telephone, press #620. Confirmation
tone (three short tones) and display shows “DATA PROGRAMMED.” This
indicates the data is set.
³To turn off System Call Forward for your telephone, press #621. Confirmation
tone (three short tones) and display shows “DATA PROGRAMMED.” This
indicates the data is set.
Station
Station Call Forward enables you to assign Call Forward destinations for each
extension on your telephone that will override the telephone’s System Call Forward
settings. Each extension can be independently setup to Station Call Forward to a
unique destination. You can set a Programmable Feature Button to perform any Call
Forward function - see “Programming Feature Buttons” on page 84 for more details.
Call Forward must be set prior to receiving the call.
The following calls to your station can be forwarded:
• Internal calls
• Auto Attendant calls
• Outside lines that ring only your station
• Transferred internal or incoming line calls
Feature Operations
Call Forward
Strata CIX DP5000-series Telephone UG 11/07 33
Station Call Forward Categories
You can set Call Forward for the following categories of calls. Within these
categories, you can use five different types of Call Forward Settings (as detailed in the
next section).
•Call Forward Any Call – Forwards any call, whether an internal call or incoming
line call.
•Call Forward - Incoming Line – Forward incoming line calls only.
•Call Forward Any Call - Set for Another Station – Enables you set forwarding
of all calls for another telephone within your telephone system.
•Call Forward - Incoming Line Set for Another Station– Enables you to set
forwarding of incoming line calls for another telephone within your telephone
system.
Notes
• Call Forward Any Call and Call Forward-Incoming line can be set simultaneously
on a telephone. This allows incoming lines calls to be forwarded to a different
destination than all of the other types of calls.
• Call Forward destinations can be set to internal destinations or an outside
telephone number.
• You can change your forwarding destination from outside the system using the
DISA feature. See your System Administrator for DISA telephone numbers and
security code access.
Call Forward Settings
•Call Forward All Calls – Forwards all calls immediately.
•Call Forward Busy/Do Not Disturb – Forwards calls immediately when your
extension is busy or in Do Not Disturb (DND) mode.
In Tone-first systems with multiple lines, Call Forward Busy forwards calls only
when all line appearances are in use. In Voice-first systems, Call Forward Busy
forwards all calls any time your telephone is in use.
•Call Forward - No Answer – Forwards unanswered calls after a preset number of
rings. The preset number of rings can be set on a per user basis.
•Call Forward Busy/Do Not Disturb/No Answer – Forwards all calls when you are
busy, in DND mode or when you don't answer a call within a preset number of rings.
•Call Forward Cancel – Cancels the set Call Forward feature. Notice that each
category of Call Forward has a different code for canceling.
Feature Operations
Call Forward
34 Strata CIX DP5000-series Telephone UG 11/07
Station Call Forward Procedures
Table 15 on Page 105 contains Call Forward Button sequences. You can do a Call
Forward function by entering the button sequence as described or by programming a
Programmable Feature Button to perform the sequence. See “Programming Feature
Buttons” on page 84 to program a Programmable Feature Button.
³To use the Call Forward button sequence
³Follow the instructions in Table 17 on Page 110, shown under the “Button
Sequence” heading. Some features require additional input, such as:
•Dest. Ext. or Telephone No. – Call Forward destination numbers can be
internal extension numbers or outside telephone numbers. If the destination is
an outside number, enter the access code used for dialing out (such as 9) + the
telephone number + #. The CIX accepts destination numbers of up to 32 digits.
•Timer – Enter the number of seconds (08~60) your telephone should ring
before forwarding the call. (This is the Call Forward-No Answer timer.)
•Call Forward Pass Code – A four-digit Call Forward pass code can be setup
by your System Administrator and will allow one station to activate the call
forward setting for another station. Users must enter the Call Forward pass code
for the station to be forwarded.
Note In Table 15 on Page 105, (tone) refers to three short tones used as a
confirmation tone and will play at that point in the sequence to confirm your
input was accepted.
Feature Operations
Call Forward
Strata CIX DP5000-series Telephone UG 11/07 35
Call Forward Examples
³To set your telephone to Call Forward Busy-No Answer to an internal extension
number
³Press your extension button + #6041 + 3000# + 10
#6041 = Call Forward Access Code sequence
3000# = Internal Extension Number
10 = Ring time in seconds before Call Forwards
³To set another telephone to Call Forward Busy-No Answer to an outside
destination number after a set time
³Press your extension button + #6042 + 1234 + 1111 + # + 9 +1 949
5873000 + # + 08
#6042 = Call Forward Busy No Answer Access Code sequence
1234 = Other telephone’s extension number
1111 = Call Forward Passcode for other telephone + #
9 = Outside Line Access Code
1 949 5553000 = 1 + Area Code + Telephone Number
# = Must press after entering an outside destination number
08 = Ring time in seconds before Call Forwards
Feature Operations
Call Park Orbits
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Call Park Orbits
The Call Park feature enables you to hold a call temporarily in a location other than
your telephone. These areas are called orbits. You or another telephone user can
retrieve a parked call from its orbit by specifying the orbit number. You can specify
one of 20 General Park Orbits (7000~7019) or a valid extension number within the
system.
Once you have parked a call in an orbit, you can:
• Hang up and retrieve the parked call at a later time
• Originate another call
• Access a voice paging device to announce the parked call for pickup from another
station
If you park a call and it is not retrieved, it will recall to the parking station and one of
the following occurs:
• If your station is idle when the system Call Park recall timer expires, the parked
call automatically recalls to your station.
• If your station is busy, the parked call camps on.
If you have an LCD telephone, you can let the system automatically select an
available orbit number which displays on your LCD.
³To park a call
1. While on a call, press Park in Orbit or press Cnf/Trn + #33. The LED flashes
green (consultation-hold). If you were on an extension during the call, and you
have line button on your telephone, the line LED will flash until the call is picked
up (depending on programming).
2. Specify the Park Orbit using one of the following:
• Press * and the system automatically selects a General Park Orbit between
7000~7019. The chosen orbit appears on the LCD.
• Enter a valid extension.
• Press # and the system automatically selects your extension as the orbit.
3. Hang up. The caller’s extension or line number and the orbit number are shown. If
the parked call is not retrieved within a specified time, the call rings back to your
telephone. When a parked call recalls your telephone, the LCD shows the line or
extension that is recalling and the orbit number.
Feature Operations
Call Pickup
Strata CIX DP5000-series Telephone UG 11/07 37
³To retrieve a parked call
1. Press Park in Orbit or press your extension button + #32.
2. Enter the Orbit Number where the call is parked or # for the extension from which
you are calling. You cannot use * to retrieve a parked call. The extension LED
flashes at the in-use rate when the call is retrieved.
Call Pickup
You can pick up a call that is ringing another station’s extension, a call placed on hold
at another station and other types of calls. When you pick up an internal call, the
calling station and the called station displays on your LCD.
Group Pickup
Two or more stations can be assigned to a pickup group, there are a total of 32 pickup
groups available. You can easily pick up ringing calls on other extensions. Ringing
calls include: new, transferred, internal, or external calls. You will have the ability to
pick up calls for other extensions in your group and other groups as well. See your
System Administrator for group assignments.
Ringing, Page or Held Call Pickup
This feature picks up ringing or held calls, including Group Page and All Call Page
calls. If these types of calls occur at the same time, the pickup priority is station-to-
station and then Page calls in the order of occurrence. In some systems, this feature
can be applied to pick up All Call Page exclusively.
Feature Operations
Call Pickup
38 Strata CIX DP5000-series Telephone UG 11/07
³To perform Call Pickup
³Press the buttons shown in the table below for the desired Pickup feature.
Notes
• The Primary extension number is the directory number by which the telephone set
is defined. Other, non-primary extension numbers may also appear on the
telephone. By convention, the Primary extension number is assigned to the first
button (on the bottom left-hand side) of a multi-button telephone.
• If more than one call is on hold, the call on the telephone’s lowest button number is
picked up.
• Ringing calls are picked up over held calls as a priority.
Table 7 Call Pickup Feature Codes
Ringing or
Page Calls To Pick Up: Press Ext. Button, then dial
the access sequence below:
Directed DN A call ringing or held at the Extension Number. #5#6 + Ext. No.
A call Ringing, held or parked at the Ext. No. #5#29 + Ext. No.
Group A call ringing a member of your pickup group. #5#34
Directed Ext. A call ringing on any line of this Primary Ext. No. #5#5 + Primary Ext. No.
Directed Group A call ringing an extension in this Pickup Group. #5#32 + Group No.
Ext. No. A call ringing this Ext. No. only. Other lines
ringing on the same phone are unaffected. #5#22 + Ext. No.
Outside Calls Any incoming outside line call. #5#9
All Call, Group,
and/or External
Page
An All Call Page, Group Page and/or External
Page by Page Zone or by a specific Ext. No.
#5#36 + Page Zone No.
(01~08)
#5#5 + Ext. No. of another
phone being paged.
Held Calls To Pick Up: Press Ext. Button, then dial
the access sequence below:
Local Retrieve A call held on this telephone. #5#71
Remote Retrieve A call held on another Primary Ext. No. #5#72 + Primary Ext. No.
Outside Line
Retrieve
A call held on this outside line only, regardless
of the phone that placed the call on hold. Must
enter a three digit outside line no. (e.g., 007).
#5#73 + Outside Line No.
(001~128)
Directed Ext.
Retrieve
A call held on for this Ext. No., regardless of
where this Ext. No. appears. #5#74 + Ext. No.
Feature Operations
Call Transfer
Strata CIX DP5000-series Telephone UG 11/07 39
Call Transfer
Call transfer allows a call to be directed from one telephone to another on the CIX.
External transfers to telephone numbers or network extensions off the CIX are also
supported, please check with your System Administrator to see if this is enabled.
There are two types of call transfer:
• Blind transfer – The call is directly transferred to another extension without
announcing the call or waiting to see if the caller is available.
• Supervised transfer – The call is “supervised” during the transfer process so the
call can be announced to the receiving party before completing the transfer. A
supervised transfer also allows the person originating the transfer to take back or
cancel the transfer.
³ To perform Call Transfer Immediate
1. While on a call, press the TRNS Soft Key.
2. Dial the extension where you wish to transfer the call.The call rings the destination
station and your telephone returns to the idle state. If your telephone does not go
idle, the destination may be located in a remote node, so you need to hang up to
return to idle state.
³To transfer using the Cnf/Trn button
1. While on a call, press Cnf/Trn. Your Line LED flashes green and you hear internal
dial tone.
2. Dial the extension where the call will be transferred. You can remain on the line
and announce the call or hang up to complete a “blind transfer.”
Note If the privacy option has been disabled, then if you use a Line button when you
transfer the call, the LED will flash red until the receiving party answers. While
the LED is flashing, you can press the Line button to return to the call. If the
receiving party answers the call, the LED turns solid red and you cannot
reconnect to the original caller.
During call transfer, you can connect all three parties by pressing the Cnf/Trn
button or by pressing the JOIN soft key. This allows the three parties to talk
together.
3. Transfer with Camp On: If the station to which you want to transfer the call is busy,
you may hang up and the transferred trunk or station will be camped on to the busy
destination.
Feature Operations
Call Waiting
40 Strata CIX DP5000-series Telephone UG 11/07
³To transfer a call directly to Voice Mail (VM)
1. While on a call, press Cnf/Trn.
2. Enter #407.
3. Enter the VM mailbox number (usually the same as the extension number) + #.
4. Hang up and the caller is connected to the VM mailbox. This feature does a blind
transfer to VM.
³To transfer a call directly to VM with a DSS button
1. While on a call, press Cnf/Trn.
2. Press the DSS button programmed to the voice mail number.
3. Hang up and the caller is connected to the VM mailbox.
Call Waiting
You can answer a call that is transferred to your station, even when your station is
busy. When another call is camped onto your station, you hear two Camp-on tone
beeps and the extension or Line LED flashes red (on-hold).
If a call is sent to your station when busy, and your station does not have an extension
button available to receive the call, two camp-on tone beeps are sent to your
telephone. You must disconnect or transfer the existing call to answer the waiting call.
³To answer a waiting call by placing the current call on hold
³Press Hold. The existing call is placed on hold. The camped-on line rings your
station (the Line LED flashes green - incoming call)....or if your telephone has the
Auto Hold feature, just press the flashing extension button.
You are connected to the transferred call. The extension or Line LED flashes green
(in-use).
Note See your System Administrator to find out if you have Auto Hold.
³To answer a waiting call by disconnecting or transferring the current call
³Hang up or transfer the existing call; the camped-on call rings your station. The
camped-on line rings your telephone and the Line LED flashes green (incoming call).
...or press the flashing extension or Line. The existing call is placed on hold. The
camped-on line rings your station (the Line LED flashes green - incoming call).
This disconnects the current call and connects you to the transferred call. The
extension or Line LED flashes green (in-use).
Feature Operations
Caller ID
Strata CIX DP5000-series Telephone UG 11/07 41
Caller ID
Incoming calls to your extension with Caller ID can be recorded into a rolling list that
is saved on your telephone. The call information is placed in the list along with the
number, name (if provided), time and date of the call, and status of the call (answered,
abandoned, or redirected). You can access this list from an LCD telephone with a
flexible Caller ID button.
³To view saved Caller ID information
1. When your station is idle, press the Caller ID button.
The Caller ID LED lights green and the latest record displays.
2. Use the soft keys (Next, Prev, Call or Exit).
Note Caller ID is displayed when a call is first answered and will be displayed for the
first 15 seconds of the telephone call.
Conference Calls
You can conference together up to eight parties (including yourself) - with up to six
parties being external network lines. The actual number of conference parties with
acceptable volume levels depends on the local and far end telephone line conditions.
The person who initiates the conference call is the Master. If, after the conference is
established, the Master exits the conference, the first station to have been added to the
conference becomes the Master.
³To conference calls
1. While on a call, press
Cnf/Trn
. You hear dial tone and your Line LED flashes green.
2. Call another station or outside line.
3. When the called party answers, press Cnf/Trn. If you receive a busy tone or no
answer, press Cnf/Trn again to return to the original connection.
All parties are conferenced. If the second call was placed on a Line that appears on
your telephone, the LED also flashes green.
4. Repeat steps 1~3 until all parties are added or the maximum number of parties is
reached.
Note When the Master of the conference hangs up, the control is automatically
transferred to the first internal station added to the conference call. If no other
internal stations are included in the conference call, the call will be
disconnected.
Feature Operations
Conference Calls
42 Strata CIX DP5000-series Telephone UG 11/07
³To transfer conference control
1. Complete Steps 1 and 2 above to add the line to which you wish to transfer
conference control. See previous Note.
2. Announce the call and hang up to transfer it. This station now becomes the
conference Master with the ability to add or delete parties.
³To hold a conference call
³If you are the Conference Master, press the Hold button once (or twice for
Executive Hold) to place the conference call on hold. The other parties can
continue with the conference. Music-on-hold is suppressed and your extension
LED flashes green. You can rejoin the conference at any time by pressing your
extension button. When you return, you retain Master status.
Adding Voice Mail to a Conference
The Conference Master can add voice mail to a conference. This feature enables
participants in a conference to listen to or leave a voice mail message during a
conference call.
³To add Voice Mail to a conference call (performed by Conference Master)
1. Press Cnf/Trn to place the current call on Consultation Hold.
2. Dial the voice mail (VM) extension number, then enter the VM mailbox and
security code. This adds the voice mailbox to the conference.
3. Press Cnf/Trn to reconnect to the original party. (You can continue to add
conference members by pressing Cnf/Trn and dialing another extension.)
Now, all parties in the conference can listen to or record a message to this voice
mailbox. Only the Master can control the VM with touchtones or Soft Keys.
Feature Operations
Conference Calls
Strata CIX DP5000-series Telephone UG 11/07 43
Supervising a Tandem Call
1. While talking on an outside call, press Cnf/Trn. You hear dial tone. The extension
LED flashes (conference rate).
2. Dial an outside telephone number.
3. After the party answers, press Cnf/Trn. The extension LED flashes (in-use rate)
and all parties are conferenced.
If you receive a busy tone or if the station does not answer, press the flashing
extension button to return to the original connection.
4. Press Cnf/Trn and hang up. The extension LED flashes (exclusive-hold rate) and
the two lines are connected. The LED turns Off when the parties hang-up.
5. To supervise a tandem call, press the extension button. If the parties have finished,
hang up...or if the parties are still talking, press Cnf/Trn and hang-up. Both Line
LEDs turn Off and the connection is released.
If your telephone company provides automatic disconnect supervision, the
connection will release automatically when the parties hang up. If not, the lines
must be supervised to be disconnected.
Conference Add/Split/Join/Drop
If you initiate a conference with two or more parties, you can continue to add outside
callers to conference; or you and another member of the conference can leave (Split)
the conference for a private conversation. During this time, other conference members
remain connected.
You can then Join both of you back into the conference, or you can Drop (disconnect)
the member you are connected to. This feature is performed with Soft Keys if you
have a LCD phone or with a Split button programmed on one of your Programmable
Feature Buttons.
This feature also works for remote stations which are connected through Strata Net
QSIG.
Important! You must be a conference master to perform the Add, Split and Drop
features. The conference master is the person that initiates the
conference call. If that person drops from the conference, the first
person added to the conference becomes the conference master.
Feature Operations
Conference Calls
44 Strata CIX DP5000-series Telephone UG 11/07
³To add an Incoming call to the Conference
1. Place the first caller/Conference on hold.
2. Answer the incoming ringing call.
3. While speaking to the incoming caller, press Cnf/Trn button.
4. Press the blinking DN where the first caller/Conference was placed on hold.
5. Press Cnf/Trn twice to join all parties together.
³To Split from a conference
1. While in a conference call on a DP5000-series phone, press the SPLT (Split) soft
key or Split button.
2. Press the NEXT soft key until you see the extension number for the party that you
want to Split out of the conference.
3. You can return both yourself and the other Split party back into the conference by
pressing JOIN.
RTRN terminates a feature operation and returns to the previously displayed state.
³To Drop the Split party from a conference
³Press the DROP Soft Key. The party that you are talking to privately (the party
which you have Split from the conference) will be disconnected (Dropped) and
you will rejoin the conference.
If you are in a three-way conference and Split with one of the parties, the
remaining party will essentially be “on hold” until you return to the conference.
Feature Operations
Direct Inward System Access (DISA)
Strata CIX DP5000-series Telephone UG 11/07 45
Direct Inward System Access (DISA)
Outside callers with touch tone telephones can call in to lines programmed for Direct
Inward System Access (DISA) and dial an extension or outgoing line without going
through an attendant or operator. Check with your System Administrator to see if this
features is available for your telephone.
1. From outside the system, dial the public telephone number assigned to DISA. The
call will be answered and you will hear system dial tone.
If you do not dial within 10 seconds, the line disconnects.
2. When you hear dial tone, dial an extension or an outside line.
3. If you dial an outside destination, you may need to enter a security code provided
to you by the System Administrator. When you hear the tone, enter the security
code. If accepted, the call will proceed.
4. If you receive busy tone and you want to dial another number while the station is
still ringing, press * and repeat Step 2.
Direct Station Selection Buttons (Hotline)
This optional feature enables you to use a DSS button to connect directly to another
station’s line extension. The DSS LED shows the status (idle/busy) of the station and/
or the station’s primary extension. For example, a station’s DSS button LED shows
busy (light steady red) when the station is:
• busy on a call on any button
• idle but all appearances of the station’s extension are in use by other stations.
When the station is in DND, the LED flashes red.
³To connect directly to another station’s extension
1. When connected to a line or another station, press DSS.
The original party is put on-hold. You can call a station even if the DSS LED
shows busy (steady red).
2. Announce the call...or transfer the call by hanging up or pressing Release.
Note You can transfer the call to an idle or busy station.
Feature Operations
Do Not Disturb
46 Strata CIX DP5000-series Telephone UG 11/07
Do Not Disturb
If your station is in Do Not Disturb (DND) mode, internal, external and transferred
calls do not ring your station and Off-hook Call Announce calls are denied. You can
continue to make calls while in the DND mode. When originating a call in DND
mode, you will hear a short burst of interrupted dial tone followed by continuous dial
tone. You can start dialing at any time during either tone.
If you put your Primary extension into DND mode, all calls to that telephone are
rejected. If your extension is set for Call Forward-Busy or Call Forward-Busy/No
Answer, the call is redirected to the forwarding destination immediately.
If you put an extension other than the Primary extension into DND, only calls to that
extension on your telephone will be blocked. Appearances of that extension on other
telephones continue to ring.
³To activate DND on your Primary extension
³Press Do Not Disturb or #6091 (hear Success Tone). The LED lights steady red
and DND mode is activated for the entire station.
³To activate DND on a non-Primary extension
³Press the desired extension appearance and Do Not Disturb or #6091 (hear
Success Tone). The LED lights steady red and DND mode is activated for that
extension on your telephone.
³To deactivate DND
³Press Do Not Disturb or #6092 (hear Success Tone). The LED lights goes out
and DND mode is de-activated.
Feature Operations
Door Lock(s)
Strata CIX DP5000-series Telephone UG 11/07 47
Setting DND for Another Extension
³To activate DND for another extension
³Enter #6191 (hear Entry Tone) + the Primary extension of the remote extension +
the pass code + # (hear Success Tone). This sets DND as if activated by the
Primary extension on the target telephone.
³To deactivate DND for another extension
³Enter #6192 (hear Entry Tone) + the Primary extension of the remote extension +
the pass code + # (hear Success Tone). This removes DND from the target
telephone.
³To change your DND Pass Code
³Enter #670 (hear Entry Tone) + ext. no. (hear Entry Tone) + old pass code + #
(hear Entry Tone) + new pass code + # (hear Success Tone).
If you activate DND while a call is ringing, the ringing stops. The LED continues
to flash on your telephone and ring on other appearances.
Door Lock(s)
If you have locked doors in your facility that can be controlled through the Strata CIX
system, you may be able to unlock these doors by using your telephone’s Unlock Door
button(s). The Unlock Door button(s) is programmed to unlock a specific door.
Check with your System Administrator to find out the locations of your system’s door
phones and record them below.
³To unlock a door
³Press the specific Unlock Door button or #12 + the Door Lock Number (see
above table). The door unlocks for three~30 seconds (set in system programming).
The Unlock Door LED is lit while the door is unlocked.
Door Lock No. Location Door Lock No. Location
06
17
28
39
410
5
Feature Operations
Door Phone(s)
48 Strata CIX DP5000-series Telephone UG 11/07
Door Phone(s)
Door phones can be used to call phones selected in system programming. When a door
phone calls, you hear a distinctive ringing tone, one or five times (set in system
programming). You can also call a door phone and monitor the surrounding area.
LCD telephones display the door phone name ID when calls are made to or from door
phones.
The number of possible door phones varies by Strata CIX system, 01~24 maximum
for larger systems. Check with your System Administrator to find out the names and
locations of your system’s door phones and record them below.
³To answer a door phone call
³When you hear a door phone call ringing, lift the handset or press the ringing
button. A door phone call sounds like chimes (high/low). The extension LED
flashes green (in-use) and you are connected to the door phone.
...or to pick up door phone calls ringing someone else’s telephone, press your
extension + #5#5 + directory number of the ringing phone.
Door Phone Name/Location Door Phone Name/Location
Feature Operations
Emergency Call
Strata CIX DP5000-series Telephone UG 11/07 49
³To call/monitor a door phone
1. With the handset off-hook, press an extension button. You hear dial tone and the
LED flashes green (in-use).
2. Press #15 (hear three tone bursts), then enter the door phone number (01~24,
depending on system size). A two-way talk-path exists between your telephone
and the door phone. The door phone will not ring. You can audibly monitor the
area around the door phone.
³To call from a door phone
1. Press the door phone button and then release it. You hear a distinctive ringing
tone–one or five times (set in system programming).
2. When answered, speak at a normal voice level in the direction of the door phone.
Emergency Call
³To make an emergency call, dial 911 or Access Code + 911. This depends on
off-hook preference set up for your telephone.
Note Check with your System Administrator for the Access Code because this code
may be different from the one used to get an outside line.
Emergency Monitoring Station
Your system may have one digital telephone assigned as an emergency monitoring
station. If your telephone has this assignment, your line LED will flash green when
someone makes a 911 call. When you answer the call, you can listen in and
participate in the conversation. See your System Administrator for more information
on this feature.
Feature Operations
Emergency Ringdown
50 Strata CIX DP5000-series Telephone UG 11/07
Emergency Ringdown
If a station remains off-hook for a programmable period, it can be automatically
treated as an Emergency Call and directed to an emergency destination. The station
may have partially dialed a number or have dialed no digits at all. Each station is
programmed with its specific emergency ringdown destination.
A station number or a group pilot number can be specified as an emergency ringdown
destination. In a private network, the station or pilot number must be in the same
network node. Remote emergency destination and door phones are not permitted.
Language Codes
This feature enables you to change the language sent from the Attendant Console or
from a PC. See your System Administrator to find out if your telephone is
programmed with the ability to change languages.
³To change the Language Display
³Enter the Change Language access code #495 + the Language Code (see below).
1: English date format – MM/DD (/YY)
2: British English – DD/MM (/YY)
3: French – DD/MM (/YY)
4: Spanish – DD/MM (/YY)
Feature Operations
Message Waiting
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Message Waiting
Message Waiting is shown on the Msg button which will flash red when there are
messages waiting. The waiting message indicators can come from the voicemail
system or they can be internal messages sent from other extensions.
The messages from other extensions are notifications that someone has called your
extension and wants you to call them back.
An extension can receive up to three Message Waiting indications, one additional
indicator will always be reserved for the voicemail system.
Note If there are Phantom DN's (PhDN's) programmed on an extension, each PhDN
can receive up to three message waiting indicators.
³Responding to a Lit Msg LED
1. Press Red flashing Msg button. The telephone will dial the message source (the
voicemail or another extension). See Note below.
2. When call is finished, hang up and the message waiting indicator will be cleared.
3. If the Msg LED continues to flash, there are additional messages to check, repeat
steps 1-2.
Voicemail devices have a short delay in turning off the message waiting indicators.
³To manually turn off the Msg LED, press your extension button, then enter #409.
Repeat this sequence until all the messages are cleared.
Notes
• If there is a + on the LCD, press the Next Soft Key to scroll through the messages
sent to that extension.
• To see who has sent you messages, or to retrieve the messages, press the flashing
Msg button.
Feature Operations
Message Waiting
52 Strata CIX DP5000-series Telephone UG 11/07
Turning On/Off MW LED on Another Extension
When an extension is called, the calling party can choose to send a message to the
called party. This is a notification to say that a call has been missed and the calling
party would like to be called back.
By sending a message to another extension you turn on their Msg LED.
1. Dial an internal extension. You may hear ringing or busy tone.
2. Press Msg or 7. The Msg LED flashes red on the called telephone. At your
telephone, the Msg LED lights steady red and the LCD shows the station number
where the Message Waiting light was sent to.
If you decide to cancel the Message Waiting light at this point, press Msg or 7
again while ring-over tone is playing and the light will be cancelled, or if you want
to cancel the message later, call the telephone you set the message on and press 7
twice.
3. Press Spkr. Your Msg LED turns Off. The Msg LED on the called telephone
flashes until the called party presses the flashing Msg button which calls you back.
4. Turn off the Message LED.
³The two ways to turn Off a Message LED are
Method 1
1. Press #64 plus the extension number that has the message light set.
2. Press Spkr or hang up to end the call.
Method 2
1. Dial the extension that has the Message LED on.
2. Press 77
3. Press Spkr or hang up to release your telephone.
Feature Operations
Microphone Cut-Off
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Microphone Cut-Off
This feature prevents callers from monitoring the sounds near your telephone when
your telephone receives a Handsfree Call or cuts-off the telephone microphone while
on a speakerphone call. When the feature is ON, the Microphn Cut-off LED lights
steady red and the Mic and Spkr LEDs do not light when your telephone is called.
When the feature is OFF, the Microphn Cut-off LED is not lit and your microphone
works. The Microphn Cut-off functions on Handsfree Answerback and speaker
OCA calls for privacy.
³To turn the microphone ON/OFF
³Press Microphn Cut-off to toggle between ON/OFF.
Feature Operations
Off-hook Call Announce
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Off-hook Call Announce
Off-hook Call Announce (OCA) enables you to complete a call to a busy digital
telephone. Your telephone must be programmed to either announce automatically or to
announce after you press a button on your dial pad. The destination telephone must be
programmed to accept an OCA. The announcement may be delivered over the handset
or the speaker.
Handset OCA can operate on any digital telephone. Speaker OCA requires the
addition of a special circuit board inside the speakerphone.
³To make an OCA call
³Manual – Dial an extension. When you hear busy tone, press 5 and, after one long
tone, you can talk through the speaker of the destination telephone. The person you
are calling has answering options described below.
³Automatic – If your telephone and the extension you are calling have been
programmed for Automatic OCA, you can talk through the speaker of the
destination telephone without hearing the busy tone and without dialing 5.
³To answer a Handset OCA call
While you have a call in progress, you hear one tone in your handset to indicate that a
second station is calling.
³Press Mic to toggle between the new and original callers.
You talk to the new caller for as long as you hold down Mic. When you release the
button, you return to the original caller. In both cases, neither caller can hear the
other. Your LCD indicates which station or CO line you are connected to.
³To answer a Speaker OCA call
1. While you have a handset call in progress and you hear one tone, this indicates that
a second station is calling. The second caller connects to the speaker in your
telephone. The Spkr LED flashes and the Mic LED lights. You will be speaking to
the first caller through your handset and the second caller through the microphone.
2. To turn off your microphone speaker to the second party, you can press Mic or
Microphn Cut-off; the Mic LED turns Off. You will no longer be talking to the
second caller, although he/she can still speak through your speaker.
3. Press Mic or Microphn Cut-off again to reconnect to the second caller. You can
toggle as often as you choose. If you do not want the first caller to hear your
conversation with the second caller, cover the mouthpiece of your handset.
Feature Operations
Override Calls
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Override Calls
The available override features are:
• Busy Override
• Do Not Disturb Override
• Executive Override
• Destination Restriction/Traveling Class Override
• Class of Service Override
• Privacy Override
Busy Override
Ring Over Busy Override enables you to send a muted ring tone to a busy station to
indicate a call is waiting. The Busy Override (BOV) muted ring can be programmed
for each station to be two muted rings only or continued muted rings until the call is
answered. This option applies to the station receiving the muted ring. The muted ring
can be sent to the telephone speaker or to the telephone handset/headset and speaker.
³To use Busy Override
³After reaching a busy station, press 2. A muted tone is heard at the busy station,
indicating that a call is waiting. The station number displays.
Do Not Disturb Override
Do Not Disturb (DND) Override lets you send a call waiting tone or ringing to a
station in DND mode to indicate that a call is coming in. Your telephone may be
programmed to block DND Override from other telephones. Your station’s LCD
shows the station you have called is in the DND mode.
OCA is possible to DND stations from stations that are programmed for DND
Override.
³To use DND Override
³After reaching a station in DND mode, press 2. A tone signal is heard at the DND
station, indicating a call is coming in. On your station, the LCD shows the station
number you have overridden.
Your LCD displays DND OVR DENY, if the station you called denies DND
Override.
Feature Operations
Override Calls
56 Strata CIX DP5000-series Telephone UG 11/07
Executive Override
Executive Override enables you to enter an established conversation. Your telephone
can also be programmed to block Executive Override from other telephones.
³To perform Executive Override
³After reaching a busy station, press 3
...or, if you have an LCD telephone, use the OVRD Soft Key.
You enter a conference with the busy station and the party to whom he was talking.
The called parties may hear an optional tone signal prior to your entering the
conversation.
Your LCD displays EXEC OVR DENY, if the station you called denies Executive
Override. If you do not have Override privileges, you will camp on.
Destination Restriction/Traveling Class Override
Enables a station user to override the Destination Restriction or Traveling Class of a
particular telephone by entering a pre-determined account code.
³To use Destination Restriction or Traveling Class Override
1. Press 471. Confirmation tone plays and the LCD shows “Enter OVR Code.”
2. Enter the trunk access code or LCR access code.
3. Dial the external telephone number.
Class of Service Override
By dialing a Class of Service (COS) Override code, a user can change a station’s set of
privileges to one associated with the override code. When the call is terminated and
another is attempted from the same station, the original COS is applied. This allows
selected users to override restrictions that are placed on any telephone in the system.
³To perform Class of Service Override
1. Access a Primary or Phantom DN. You hear dial tone and the LED flashes at the
in-use rate.
2. Press #471. Dial tone stops. Your LCD prompts you to enter a code.
3. Enter the COS Override Code (four digits). You hear dial tone.
4. Dial a telephone number.
Note For security reasons, the override codes are only available on a selected basis.
See your System Administrator.
Feature Operations
Paging
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Privacy Override
This feature enables you to enter an established call on a line you share with another
telephone. Up to two station users can enter an existing Central Office (CO) line-to-
station call (i.e., up to three stations can be connected to a CO line). You can also use
this feature if the station that is already connected to the CO line is in the Privacy
Release mode.
Station users with Privacy Release can allow stations with the shared button
appearance to enter their conversations, even if the station entering the conversation is
not programmed for Privacy Override. (see “Privacy” on page 59.)
Paging
Station users can make page announcements to telephones and external speakers.
Check with your System Administrator to find out the zone numbers for various
paging groups.
³To make a Page Announcement to telephones or external speakers
1. Lift the handset, press your extension button and enter a paging access code.
2. Make your announcement, then hang up.
³To make a Group Page
³Press Group Page and enter the Group number (01~16)
...or press extension + #31 and enter the zone number.
Answering a Page
³To answer a Group Page, lift the handset off-hook, dial #5#36 and enter the Page
Zone number (01~08, depending on your telephone system).
³To answer an External Page Zone, lift the handset off-hook, dial #5#36 and enter
the Page Zone number (01~08, depending on your telephone system).
Feature Operations
Paging
58 Strata CIX DP5000-series Telephone UG 11/07
All Call Page
You can make an All Call Page to telephones assigned to the “All Call Page Group.”
Stations are assigned to the “All Call Page Group” in system programming.
³To make an All Call Page
1. With the handset off-hook, press All Call Page
...or dial #30. This pages all telephones in the All Call Page Group but, depending
on system programming, you may or may not page external speakers.
2. Make your announcement then hang up.
³To answer an All Call Page
1. Lift the handset off-hook, dial #5#36.
2. Enter the Page Zone Number (01~08, depending on your telephone system).
Emergency Page
An Emergency Page overrides Group Pages or All Call Pages to telephone and
external paging devices.
³To make an Emergency Page, lift the handset off-hook, dial #37.
³To make an Emergency Page to a group, lift the handset off-hook, dial #38 and
enter the Group number.
Feature Operations
Privacy
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Privacy
Privacy controls the ability of more than one person to use the same extension or CO
line at the same time. Privacy applies to multiple appearances of extensions, Phantom
extensions, outside Lines and outside Line Group buttons. The application of Privacy
to individual telephones is controlled in system programming.
By default, the system is private. If you are in a conversation, another telephone with
an appearance of the line on which you are talking cannot intrude unless that
telephone has been programmed for Privacy Override. In that event, the other
telephone may enter and leave the conversation at will. If all users are provided with
Privacy Release in Class of Service, the system will function as non-private.
Your telephone may be equipped with a Privacy Release and/or a Privacy on
Line button. On a normally private telephone, Privacy Release allows other
appearances of you line to join the conversation. On a normally non-private telephone,
Privacy on Line allows you to exclude others. The Privacy condition may be
toggled at any time during a conversation. At the end of the conversation, the line’s
privacy condition returns to its original state.
³To use Privacy Release
³While on a CO line call, press Privacy Release. The LED lights red. The
outside line flashes at all appearances. When another station user enters the outside
line call by pressing a common outside Line, the Privacy Release LED turns Off.
To add a third station, press Privacy Release again; the process repeats.
³To set/cancel Privacy
³Press Privacy on Line to set privacy. The LED lights steady red. Others are
blocked from entering your outside line calls when they press a common Line
...or press Privacy on Line again to cancel the feature. The LED turns Off.
Redial
Use this button to redial the last number dialed from your telephone.
³To redial the last number, press Redial or *0.
Feature Operations
Speed Dial
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Speed Dial
Speed Dial (SD) enables you to dial a sequence of up to 32 digits with a shorter code.
Dial sequences can include telephone numbers, authorization codes, passwords
feature activation codes and pauses. Speed Dial may be used to originate a call or
invoked after a call is established. There are two types of Speed Dial:
•System SD – All telephones in your system can share a list of up to 800 System
Speed Dial numbers under the exclusive control of the System Administrator. In
some cases, System Speed Dial enables you to reach numbers that you would not
be allowed to dial directly from your telephone.
•Station SD – Your System Administrator allocates a block of up to 100 personal
SD numbers (10 per telephone). You have exclusive use of them and you can
create and change them from your own telephone.If you have a 9-Line LCD
telephone, you can assign names to your station SD numbers to appear on the
Personal SD Directory display (see your System Administrator or use the
procedure for “Storing Personal Speed Dial Names” on page 63.)
³To use personal Speed Dial
1. See your System Administrator to check how many personal Speed Dial numbers
are allocated to your telephone and if you have Speed Dial capabilities enabled on
your telephone.
2. Setup / Store your personal Speed Dial numbers.
3. Assign names to personal Speed Dial numbers (on supported models).
Making a Call Using Speed Dial
There are two ways to begin a Speed Dial Call.
1. Press Spdial on a DP5000-series digital telephone
...or press the * button on any telephone.
2. Dial the Station or System Speed Dial Number. Station Speed Dial numbers
occupy numbers 100~199. System Speed Dial numbers occupy numbers 200~999.
Feature Operations
Speed Dial
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Storing a System/Station Speed Dial Number
1. Dial #66. The display shows “SPEED DIAL” and you hear Entry Tone.
2. Dial the Station Speed Dial number (100~199) or System Speed Dial number
(200~999). The LCD shows your digits and you hear Entry Tone.
3. Dial the telephone number to be stored + #. Include any required access and area
codes. The LCD shows “SPEED DIAL” + the Speed Dial Number + destination +
#. You hear Success Tone.
4. Lift handset.
5. To enter another number repeat steps 1-4. Refer to Table 9 below.
Example: To store a Station Speed Dial number to Speed dial location 100, dial
#66 + 100 + 99495833000 + #
Table 8 Speed Dial Access Codes
Feature Feature Access Code Sequences
Speed Dial (Dialing an SD number)
Station1Spdial2 + nnn
nnn = 100~199 Station SD numbers
System1Spdial2 + nnn
nnn = 200~999 System SD numbers
1. Stations must be assigned/enabled Speed Dial capabilities in system programming by an
Administrator in Program 200-30 (System SD) and Program 200-35 (Station SD).
2. If your telephone does not have a Spdial button, press the * button, then dial the three digit
Speed Dial bin number (nnn).
Table 9 Feature Access Codes
Feature Feature Access Code Sequences
Speed Dial (Storing an SD number)
Station1
1. Stations must be assigned/enabled Speed Dial capabilities in system programming by an
Administrator in Program 200-30 (System SD) and Program 200-35 (Station SD).
#66 + nnn + Phone No.2 + #
nnn = 100~199 SD bin numbers
2. Refer to Table 10 on page 62 to see how to enter*and # into a speed dial phone number.
System1#66 + nnn + Phone No.2 + #
nnn = 200~999 SD bin numbers
Feature Operations
Speed Dial
62 Strata CIX DP5000-series Telephone UG 11/07
Advanced Speed Dial Operation
Special Characters
SD numbers may include 0~9, #, * and Pause. For an example on how to use special
characters, see page 87.
Long SD Numbers
Up to 32 digits can be stored in one SD location. If you exceed 32 digits, the excess
digits are automatically stored in the next sequential SD location. If SD 100 contains
40 digits, then 8 of those digits would be stored in SD 101. If you save other digits to
SD101 they will over-write the eight digits automatically stored there.
Table 10Phone Number Dial String Characters
Entry Meaning
0~9 0~9
#End of Speed Dial Number when entering via access code (#66)
*
Escape. “*” functions as an escape key indicating that the number immediately
following represents something exceptional. When * is used as an escape
character, it consumes one Speed Dial digit. Entering *7 to insert a seven-second
pause would use two of 32 characters.
*
(1 ~ 9)
A pause from 1~9 seconds. To pause longer than 9 seconds, enter more pause
escape sequences. Example: To insert a 17-second pause, press *9*8. A “P”
displays denoting a pause in the SD number. In this example, you would see “PP.”
** *is entered into the speed dial string.
*## is entered into the speed dial string.
Feature Operations
Speed Dial
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Storing Personal Speed Dial Names
You can store names with Personal Speed Dial numbers. These names will display as
Soft Keys, that can be used for dialing from the telephone LCD directories.
Notes
• Speed Dial locations must be assigned to your telephone by your System
Administrator before you can store names. Your System Administrator can also
associate names with Station Speed Dial numbers.
• Only the Administrator telephone can store System Speed Dial numbers.
³To assign Station Speed Dial names
1. Enter User Programming Mode by dialing #9876 or, press Program.
2. Press Spdial. “SPEED DIAL MODE” displays on the LCD.
3. Enter a Speed Dial location number (100~199 for personal speed dial or 200~999
for System speed dial, depending on system programming).
4. Enter the telephone
number to be stored. If
you normally a dial line
access code (such as 9)
and/or and area code, enter
the codes before the
telephone number.
5. Press Spkr, then input the
name that will appear in
the Personal SD directory
(nine characters max).
You can enter
alphanumeric characters
from the dial pad (shown
right and in Table 11).
Example:
Press the for “A.”
Press the again for “B,” etc.
Refer to the table for other characters.
5859
Notes
• To store #, press *#
• To store *, press **
Feature Operations
Speed Dial
64 Strata CIX DP5000-series Telephone UG 11/07
• To move one character
to the right, press
SCROLL or RIGHT
Soft Key. To add a
space, press the RIGHT
Soft Key twice.
• To backspace (delete
previous character),
press the PAGE or
LEFT Soft Key.
• To cycle back to the first
letter, continue pressing
the LEFT Soft Key.
6. Press Spdial. The Speed
Dial name is now
programmed.
7. Go off hook. The telephone exits User Programming Mode.
8. Test the Personal SD entry by pressing the Personal SD Soft Key. Look for the
name in the entry and press the Soft Key associated with that name.
Table 11 Dial Pad Alphanumeric Characters
Dial Pad
Buttons
Number of times to press
the dial pad button
12345
1-.:,1
2ABC ‘ 2
3DEF ! 3
4GH I & 4
5JKL*5
6MNO# 6
7PQRS7
8TUV?8
9WXY Z 9
0()&/0
Feature Operations
Tone First / Voice First Signalling
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Tone First / Voice First Signalling
To determine the signalling on the telephone circuit.
Tone First Signalling
When the telephone rings and the called party must press Spkr or lift the handset in
order to receive the call.
Voice First Signalling
The telephone does not ring when it is being called, rather a long tone is heard,
followed by the caller's voice coming through the speaker. This method automatically
starts in a hands free mode and allows both parties to speak with each other.
Note The calling party has control over whether Tone First or Voice First Signaling is
being used. The ability to switch between the two is setup by the System
Administrator.
³To change the signalling method while placing the call
1. Enter the extension number
2. Press 1 to turn on Tone First Signaling.
3. Press 2 to turn on Voice First Signaling.
Feature Operations
Tone/Pulse Dialing
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Tone/Pulse Dialing
With some older Central Offices, you may have to make calls on outside lines
programmed for rotary dial pulses. This feature enables you, while on these lines, to
switch to tone dial to access remote equipment (such as an answering machine)
requiring touchtones.
Note With ISDN calls, when Tone Dial Select is pressed, all of the digits entered
after that point will be sent with touchtones.
³To change Tone Dialing
1. Access an outside line.
2. Dial a telephone number.
3. While on the call, press Tone Dial Select. Although the outside line is
programmed for rotary dial pulses, access the outside line and dial the telephone
number like any other call described in this user guide.
The Tone LED lights steady red and you are able to send touchtones with your dial
pad. The feature is cancelled when the call is completed.
Feature Operations
Uniform Call Distribution
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Uniform Call Distribution
Uniform Call Distribution (UCD) provides ACD-like service based on the simplified
Distributed Hunt feature. Incoming calls are answered by Voice Mail as the Auto
Attendant function or they can be directly routed to the UCD (Distributed Hunt) Pilot
number. The caller will dial the UCD Pilot station in response to a prompt. The call
will go to the next agent or, if all agents are busy, the call will camp-on to the
Distributed Hunt pilot and ring-back tone or Music-on-Hold (MOH) will be sent.
This feature distributes incoming calls to available agents. Agents must be logged into
the group to receive UCD calls. The following illustration shows the typical call flow
for this service.
1. Agent logs into the UCD group.
2. CIX receives a call from PSTN or extension.
3. The call is routed to voice mail which provides the initial greeting using the auto
attendant service.
4. The voice mail can be configured to prompt callers to enter the destination number
or to route the call to the pre-determined destination.
5. The voice mail transfers the call to the UCD pilot group.
6. According to the hunting rule (distribute), the call is delivered to an idle agent who
logs in to this hunting group.
If no agent is available in the hunting group, the call is queued to the UCD pilot group.
The caller may hear the Music on Hold (MOH) or Ring Back Tone (RBT) depending
on the configuration. If the call cannot be answered within the preconfigured time, the
call is routed to an overflow destination.
Feature Operations
Uniform Call Distribution
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Login/Logout
Login and Logout is controlled by the Login key assigned to the agent phone (see
Strata CIX Programming Manual, Volume 1 for details). The Log status is displayed
on the Login key as shown below
•Login - Key is On Steady
•Logout - Key is Off
The Login/Logout feature is applied to the call which terminates to UCD pilot only.
Therefore, the call can terminate to agent Prime or Phantom PDN directly even if the
agent is in Logout state. Also, Login/Logout can be activated by an access code. The
default numbering plan is shown below.
Access Code Feature
#6061 Login - from Agent Station
#6062 Logout - from Agent Station
#6161 + DN + #Login - Agent Station (DN) from another station
#6162 + DN + #Logout — Agent Station (DN) from another station
where DN = the Directory number of the agent station.
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ADM/DSS Console 4
This chapter provides an overview of the optional units that can be connected to the
DP5000-series telephones (except the Single line telephone).
Add-on Modules
The following Add-on modules provide additional buttons:
• 10 Button LCD Module, up to two supported per telephone.
• 20 Button Add on Module with paper keystrip, up to two supported per telephone.
• Digital Direct Station Selection (DSS) Module with 60 buttons and Paper Keystrip,
up to three supported per telephone.
Strata CIX DP5000-series Telephone UG 11/07 70
ADM
Buttons and LEDs
The 10 button LED add on module
and the 20 button keystrip add on
module have programmable feature
buttons that can be assigned as CO
Line, Directory Number, DSS, One
Touch Speed Dial or any other
programmable feature.
When a Programmable Feature
Button is programmed as a DSS
button or a Line button, it will have an
LED that provides a status of the
outside line or station assigned to it.
The DSS button acts like a speed dial
button to a specific extension.
• A station or line shows steady red when in use by others; green when in use by
your extension.
• A DSS LED will flash red while making a call and turn intermittently green once
connected.
• An outside Line LED is green when the outside line is in use by your extension. It
is red if it is in use by another telephone user.
ADM/DSS Console
ADM
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Adding an ADM
For installation instructions, please refer to the Strata CIX Installation & Maintenance.
Please read the caution, if you are connecting the ADM with the telephone or moving
the telephone with the ADM.
CAUTION! Unplug the line cord from the DP5000-series telephone before
attaching the ADM. Plugging the ADM cable in while the
DP5000-series telephone is powered will damage or impair the
functionality of the telephone, ADM or both.
Brightness Control
³To change the Brightness Control for a 10 button LCD add on module, refer to
“Brightness Control” on page 13.
Keystrip Labels
³To label the keystrip buttons on the 10 button LCD add on module, refer to
“Keystrip Labels” on page 15.
ADM/DSS Console
DSS Console
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DSS Console
The 60 button Direction Station
Selection (DSS) Console operates
operates alongside a digital
telephone to provide 60 (up to
180) additional buttons (shown
right).
The 60 programmable feature
buttons can be assigned as CO
line, extension, DSS, One Touch
Speed Dial or any other flexible
feature.
The DDM5060 console uses dual red and green LEDs to show call and feature status.
DSS Buttons
DSS buttons can appear on both the ADM and DSS Console. Each DSS button is
associated with a particular station in your telephone system. DSS buttons can transfer
an outside call to the associated station or make a direct call to the associated station.
The DSS LED lights steady red when the station associated with the DSS button is
ringing, busy on a call, or is idle, but all appearances of the station’s extensions are
busy or in-use by other stations. When the associated DSS button is in the Do Not
Disturb mode, the LED blinks red at a slow rate.
DSS buttons cannot directly call station Phantom extension numbers, Distributed
Hunt Group Directory Numbers, or ACD Groups. DSS buttons may be configured as
One Touch Buttons that may be programmed to call these destinations.
Calling a Station
³To call a station’s extension from either a DSS console or a ADM, press the DSS
associated with the station.
A station call with a DSS button can be made on-hook or off-hook, and with Voice
First or Tone signaling. After pressing the button, treat the call like any other
station call made from a digital telephone.
ADM/DSS Console
DSS Console
Strata CIX DP5000-series Telephone UG 11/07 73
Transferring to an Idle Station
You can transfer internal or outside calls to an idle station from either a DSS console
or a ADM.
³To transfer a call to an idle station
1. Press the DSS button corresponding to the station to be called.
The call is placed automatically on hold. The Line or extension LED flashes green
at double the on-hold rate, and the DSS LED flashes green. You hear a single ring
tone. (If using the Tone signaling mode, you hear successive ring tones.)
2. Announce the call.
With Tone signaling, you would have to wait for the called station to answer before
announcing the call.
3. Hang up.
The call rings the called station when you hang up. While the called station is
ringing, the DSS LED is steady red, and the Line LED flashes green at the on-hold
rate or if on a extension button, it goes idle.
When the called station answers the call, the DSS LED stays steady red, and the
Line LED becomes steady red.
4. If the station does not answer before a period set in system programming, the call
recalls your station.
ADM/DSS Console
DSS Console
74 Strata CIX DP5000-series Telephone UG 11/07
Call Transfer with Camp-on
You can transfer a call to a busy station from either a DSS console or an ADM. Use
the DSS to transfer the call, even though the DSS LED associated with the station you
are “transferring to” is red.
³To transfer call to a busy station
1. Press DSS corresponding to the busy station to be called.
You may hear a busy tone. The original caller is placed automatically on hold. The
Line or extension LED flashes green at double the on-hold rate, and the DSS LED
remains steady red.
2. Hang up.
The call rings the called station once with the camp-on tone. While the called
station is receiving this tone, the Line LED flashes green (on-hold rate) or if you
are on a extension button, it goes idle. The [DSS] LED remains steady red.
When the called station answers the transferred call, the Line LED becomes steady
red. The [DSS] LED remains steady red.
Note If the busy station is in the Do Not Disturb mode, the call will not transfer, but
will recall your telephone immediately.
If the call is not answered after a specified Recall time set in system programming,
camp-on is cancelled and the transferred call rings back.
Call Answering (Outside Line)
If your ADM or DSS console is equipped with a Line button, you can answer outside
line calls from the ADM or DSS console as you would from a digital telephone.
³To answer an incoming outside line call to a ADM or DSS Console, press the
flashing Line.
Speed Dial
Your ADM or DSS console may be equipped with SD (Speed Dial) buttons that can
be programmed to dial telephone numbers or to access features. SD buttons on either
the ADM or DSS console function like SD buttons on digital telephones.
ADM/DSS Console
DSS Console
Strata CIX DP5000-series Telephone UG 11/07 75
Paging
You can make an announcement page to a group of telephone speakers selected in
system programming with All Call Page on the DSS console. SD (if programmed)
on either the DSS console or the ADM can be used for page announcements. See “All
Call Page” on page 58.
Call Forward Override (DSS Override)
Either the DSS buttons on your DSS console or the associated telephone can be set in
system programming to ring stations that are in the Call Forward mode, instead of
being forwarded. Usually the console’s telephone is the unit activated to perform this
function. Among other applications, this feature can be used to notify a person who
forgets to deactivate the Call Forward feature after returning to the office.
³To override call forward with the console’s associated telephone
1. Press Cnf/Trn or extension button.
2. Dial the station number set for call forward.
Make the call as you would from any other station. This procedure assumes your
station has a typical program setting.
³To override call forward with your DSS Console
³Press the station DSS button set for Call Forward.
Night Transfer Button
This button enables a pre-programmed station to place the system into Day, Day2 or
Night Mode. See your System Administrator for information on the settings for Day,
Day2 or Night Mode. These modes will transfer calls to a designated location or voice
mailbox, depending on programming.
1. Press Night Transfer.
2. Press the desired Mode number:
• Press 1 for Day Mode (LED remains off).
• Press 2 for Day2 Mode (LED flashes red).
• Press 3 for Night Mode (LED is solid red).
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Strata CIX DP5000-series Telephone UG 11/07 77
Headset and Handset Operation 5
The DP5000-series telephone come standard with a built-in headset interface.
Recommended Headsets
For an extensive list of recommended and supported headsets please visit Toshiba's
website at www.telecom.toshiba.com
Important! If you experience any electrical interference when using a wireless
headset, please follow headset manufacturer's recommendations or
ensure the headset base unit is at least six inches from your telephone.
Headset and Handset Interactions
When headset is connected and handset is off hook, you can use handset only.
When headset is connected and handset is on hook, you can use headset.
The handset and headset cannot be used simultaneously.
Headset and Handset Operation
AUTO or CARBON Setting
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AUTO or CARBON Setting
There exist two types of headsets: ECM and Carbon. The default setting on the
telephones is AUTO. When the headset is connected to the Headset Modular
Connector of the telephone, the AUTO setting enables the headset I/F current detector
to determine which headset type is connected (EMC or Carbon). If the current is
marginal using a carbon headset (only) and performance is not good, change the
setting to CARBON.
³To change the setting from Auto to Carbon
Telephones: All except the Single Line Telephone
1. Press 3+6+9+Hold (simultaneously).
2. Press Spdial.
3. Press FB3 to toggle On/Off.
FB3, LED On: CARBON
FB3, LED Off: AUTO (default)
4. Press Hold to set the option.
5. Go off-hook, then on-hook to exit the program mode.
Telephones: Single Line Telephone
1. Press 3+6+9+Hold (simultaneously).
2. Press Spdial and press 3.
3. Press Msg to toggle On/Off.
Msg LED On: CARBON
Msg LED Off: AUTO (default)
4. Press Hold to set the option.
5. Go off-hook, then on-hook to exit the program mode.
Headset and Handset Operation
AUTO or CARBON Setting
Strata CIX DP5000-series Telephone UG 11/07 79
³To change the headset transmit level to Low or Normal
Telephones: All except Single Line Telephone
1. Press 3+6+9+Hold (simultaneously).
2. Press Spdial.
3. Press FB2 to toggle On/Off.
FB2, LED On: Low
FB2, LED Off: Normal (default)
4. Press Hold to set the option.
5. Go off-hook, then on-hook to exit program mode.
Telephones: Single Line Telephone
1. Press 3+6+9+Hold (simultaneously).
2. Press Spdial and press 2.
3. Press Msg to toggle On/Off.
Msg LED On: Low
Msg LED Off: Normal (default)
4. Press Hold to set the option.
5. Go off-hook, then on-hook to exit the program mode.
Headset and Handset Operation
Headset Transmit Level Adjustments
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Headset Transmit Level Adjustments
³To set the level of the Headset Transmitter for DP5000-series telephones
1. Press 3+6+9+Hold (simultaneously).
2. Press #.
3. Set the headset transmit level using FB1, FB2 and FB3. For Single Line Telephone
(SLT), use 1,2,3 and Msg. See table below.
4. Press Hold.
5. Go Off-hook, then on-hook to exit the program mode.
Headset Transmit Level
Transmit
Level
FB1 FB2 FB3 Level
SLT Press 1 and Msg Press 2 and Msg Press 3 and Msg
Max. (louder) OFF OFF OFF +12 dB
ON OFF OFF +8 dB
OFF ON OFF +4 dB
Default ON ON OFF 0 dB
OFF OFF ON -4 dB
ON OFF ON -8 dB
OFF ON ON -12 dB
Min. (softer) ON ON ON -16 dB
Note ON means LED ON; OFF means LED OFF
Headset and Handset Operation
Handset Level Adjustments
Strata CIX DP5000-series Telephone UG 11/07 81
Handset Level Adjustments
Change the Carbon setting if a Carbon type handset or headset is connected to the
handset jack. This feature is not available on the Single Line Telephone (SLT).
³To change the Carbon Setting
1. Press 3+6+9+Hold (simultaneously).
2. Press Spdial.
3. Press FB1 to toggle On/Off.
FB1, LED On: Carbon type handset
FB1, LED Off: DP5000 ECM handset (default)
4. Press Hold to set the option.
5. Go off-hook, then on-hook to exit the program mode.
³To adjust the Handset Transmit Level for DP5000-series telephones
1. Press 3+6+9+Hold (simultaneously).
2. Press Redial.
3. Set the level using FB1, FB2 and FB3.
For Single Line Telephone, use 1,2,3 and Msg. See table below.
4. Press Hold to set the option.
5. Go Off-hook, then on-hook to exit the program mode.
Handset Transmit Level
Transmit
Level
FB1 FB2 FB3
SLT Press 1 and Msg Press 2 and Msg Press 3 and Msg
Max. (louder) ON ON ON
OFF ON ON
ON OFF ON
Default OFF OFF ON
ON ON OFF
OFF ON OFF
ON OFF OFF
Min. (softer) OFF OFF OFF
Headset and Handset Operation
Handset Level Adjustments
82 Strata CIX DP5000-series Telephone UG 11/07
³To adjust the Handset or Headset Receiver Level for DP5000-series telephones
1. Press 3+6+9+Hold (simultaneously).
2. Press Redial.
3. Set the level using the buttons shown in the table below.
4. Press Hold to set the option.
5. Go Off-hook, then on-hook to exit the program mode.
³To adjust the Handset Side Tone Level for DP5000-series telephones
Note This feature is not supported on the Single Line Telephone.
1. Press 3+6+9+Hold (simultaneously).
2. Press Redial.
3. Set the level using the buttons shown in the table below.
4. Press Hold to set the option.
5. Go Off-hook, then on-hook to exit the program mode.
Handset / Headset Receiver Level
Transmit
Level
FB4 FB5 FB6
9-Line LCD FB4 FB11 FB12
SLT Press 1 and Msg Press 2 and Msg Press 3 and Msg
Max. (louder) ON ON ON
OFF ON ON
ON OFF ON
Default OFF OFF ON
ON ON OFF
OFF ON OFF
ON OFF OFF
Min. (softer) OFF OFF OFF
Handset / Headset Side Tone Level
Side Tone Level DP5000-series FB7 FB8
9-Line LCD FB13 FB14
Max. (louder)
ON ON
OFF ON
Default ON OFF
Min. (softer) OFF OFF
Strata CIX DP5000-series Telephone UG 11/07 83
User Programming 6
User programming allows you to customize your LCD telephone. You will be able to:
• Enter numbers in your personal Speed Dial list
• Program One Touch and Programmable Feature Buttons
• Register Call Forward assignments
• Assign Message Waiting Keys
• Assign the background music (BGM) source to be played over the telephone’s
speaker
User Programming
Programming Feature Buttons
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Programming Feature Buttons
You can use the User Programming Mode (described below) for customizing your
DP5000-series display telephone without the aid of an Administrator or Service
Technician. The User Programming mode is accessed with a Program button
assigned to a Programmable Feature Button or through an access code. User
Programming enables users to customize these features:
•Programmable Feature Buttons – The DP5000-series telephones have 10 or 20
Programmable Feature Buttons to which the user can assign any one of
approximately 50 different features. Once a Programmable Feature Button is
programmed, press the button anytime you need to use the feature.
Note Directory number and external line buttons cannot be added or deleted, but their
ring tones can be individually changed. See “Ring Tones” on page 15.
User Programming Mode
³To enter User Programming Mode, press the Program button
...or dial #9876. “USER PROG MODE” appears on your LCD. The Program
LED is steady green.
³To exit User Program Mode Lift the handset off-hook / on-hook.
Programmable Feature Button Codes
Programmable Feature Buttons are the unassigned buttons on your keystrip that can
be used to store features. The number of available Programmable Feature Buttons
depends on your telephone model and how the buttons are preassigned by the System
Administrator.
The following steps enable you to program features onto Programmable Feature
Buttons.
User Programming
Programmable Feature Button Codes
Strata CIX DP5000-series Telephone UG 11/07 85
Setting/Changing a Programmable Feature Button’s
Function
1. Press #9876 to enter User Programming Mode.
2. Press Hold.
3. Press the Programmable Feature Button to set or change.
4. Enter the Programmable Feature Button Code (see Table 12), plus any optional
parameters.
5. Press the same Programmable Feature Button (flashing) to save the setting. “DATA
PROGRAMMED” appears on your LCD.
Table 12 Programmable Feature Button Codes
Feature Code Feature Code
Account Code 660 Caller ID 580
Automatic Busy Redial - On 150 Cancel 290
Automatic Callback 160 Do Not Disturb (On/Off) 180
Background Music 530 Door Lock Cancel 540
Call Forward - Any Calls DSS Button 610
All Call 340 Flash - Short 200
Busy 350 Flash - Long 210
No Answer 360 Microphone Cut-off 840
Busy No Answer 370 One Touch Button 570
Call Forward - External (Outside) Calls Paging
All Call 380 Page All Groups 220
Busy 390 Page Individual Groups 230
No Answer 400 Emerg. Page - Individ. Group 250
Busy No Answer 420 Emerg. Page - All Groups 240
Call Park Orbit 170 Answer Page - All Groups 590
Call Pickup Phantom Extension Message Waiting 560
Incoming - Group Pickup 430 Privacy 320
Incoming - Directed Extension Pickup 440 Privacy Release 330
Incoming - Directed Group Pickup 450 Night Transfer 600
Incoming - Directed Extension Pickup 460 Record to VM 630
On hold - Local Retrieve 490 Pause/Resume recording 640
On hold - Remote Retrieve 500 Release Button 270
On hold - Outside Line Retrieve 480 Release/Answer 280
On hold - Directed Extension Retrieve 510 Split 860
On hold and Incoming 520 Speed Dial 260
Incoming - Any External Call 470 User Programming Mode 650
User Programming
One Touch Buttons
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One Touch Buttons
One Touch buttons can be used for storing frequently used features or dialed numbers,
such as Speed Dial numbers (use Speed Dial Codes to store additional numbers). One-
touch buttons can be preassigned to your telephone – your System Administrator can
help you identify them.
If you do not have a One Touch button, but you have an available Programmable
Feature Button, you can convert the Programmable Feature Button to a One Touch
button. Perform the procedure called “Setting/Changing a Programmable Feature
Button’s Function” on page 85 (in Step 4, enter the access code for One Touch button).
Once you have created a One Touch button, you can change the function by using the
following procedure.
Changing a One Touch Button
1. Press #9876 to enter User Programming Mode.
2. Press the One Touch button to be set.
3. Enter the digits or special buttons for the function to be dialed. You can include the
following in the dial string:
• Dial pad digits 0~9.To program special characters, see Table 13.
• A maximum of 32 characters.
• Station and System Speed Dial index numbers can be entered. The Speed Dial
index number will automatically dial out on the extension or Line programmed
on the One Touch button with the associated Speed Dial index number.
• Function buttons, except One Touch or a Program button.
• Handset hooking (on-hook/off-hook) cannot be recorded.
4. Press the One Touch button to save the entry.
We suggest labelling the One Touch button on your button strip.
User Programming
One Touch Buttons
Strata CIX DP5000-series Telephone UG 11/07 87
Example of Special Character Usage
To create a One Touch for Park and Page under one button, program the following
sequence under the One Touch button.
³CNF #33***HOLD FB1 #30
CNF – puts the caller on hold and gets new dial tone.
#33 – code to park call
** – this special character outputs a single * which will select an available orbit
and display the selected orbit on the phone.
*HOLD – This special character is a Stop. The dial string pauses and enables the
user to view the selected orbit on the display. The dial string will restart from this
point when the One Touch button is pressed again.
FB1 – gets new dial tone on the PDN
#30 – code for All Call Page which allows the user to page the location of the
orbited call.
To Use a One Touch Button
³Press the One Touch button.
Setting/Changing a Personal Speed Dial Code
See “Storing a System/Station Speed Dial Number” on page 61.
Table 13 Special Characters
Entry Meaning
*+ Hold Indicates “stop.” The One Touch button blinks rapidly and stops the delivery of
the remaining digits in the string until it is pressed again. Multiple “stops” can be
programmed into one string.
*
(1~9)
Pause (1~9) seconds. If you need to pause longer than nine seconds, enter
additional pause escape sequences. For example, to insert a 17-second pause,
enter *9*8. The display of a pause in the Speed Dial Number shows a “P”
without specifying the duration. In this example, you would see “PP.”
** *
*##
User Programming
Feature Codes
88 Strata CIX DP5000-series Telephone UG 11/07
Feature Codes
Feature Access Codes are entered as a sequence on your telephone to use a particular feature.
For an example of Call Forward, see “Call Forward Examples” on page 35.I
Table 14 Feature Access Codes
Feature Feature Access Code Sequences1
Account Code (while on a call) Cnf/Trn + #46, dial account code digits
Attendant Console Ext. button + 0
Automatic Busy Redial - On Cnf/Trn + #441, hang up
Automatic Busy Redial - Off Ext. button + #442
Automatic Callback (while on a call) 4 when you hear busy tone
Automatic Callback Cancel Ext. button + #431
Background Music
Telephone Speaker On Ext. button + #490 + music source no. (1~15) + #
Telephone Speaker Off Ext. button + #491 + Spkr
External Speaker On Ext. button + #492 + music source no. (1~15) + #
External Speaker Off Ext. button + #493 + Spkr
Call Forward - See Table 15 on page 105.
Call Park
Activate (while on a call) Cnf/Trn + #33 + Orbit Number (7000~7019) or an Ext.
No.
Retrieve (while on a call) Ext. button + #32 + Orbit Number (7000~7019) or an
Ext. No.
Call Pickup
Directed DN pickup of ringing or held
calls. Ext. button + #5#6 + Ext. No
Directed DN pickup of ringing, held or
parked calls. Ext. button + #5#29 + Ext. No. to be picked up
Incoming - Group Pickup Ext. button + #5#34 + Group Number to be picked up
Incoming - Directed Extension Pickup Ext. button + #5#5 + Primary Ext. No to be picked up
Incoming - Directed Group Pickup Ext. button + #5#32 + Group Number to be picked up
Incoming - Directed Extension Pickup Ext. button + #5#22 + Ext. Number
All Call Page, Group Page and/or
External Page Pickup of page
Ext. button + #5#36 + Page Zone No. (01~08)
#5#5 + Ext. No. of another phone being paged.
User Programming
Feature Codes
Strata CIX DP5000-series Telephone UG 11/07 89
Call Pickup for calls on Hold
Local Pickup (call held on this phone) Ext. button + #5#71
Remote Pickup (pickup another
extension) Ext. button + #5#72 + Primary Ext. No.
Pickup an Outside Line on Hold Ext. button + #5#73 + Outside Line on hold (001~128)
Pickup a an on Hold Ext. button + #5#74 + Ext. No. on hold
Conferencing - Three Way #494
Dialing Special Characters from a Rotary Phone
Simulate Dialing *Dial 441
Simulate Dialing # Dial 440
DISA Security Code - Change Ext. button + #658 + old Security Code (1~15 digits) + #
+ new Security Code (1~15 digits) + #
Distinctive Ringing - See “Ring Tones” on page 15.
Do Not Disturb
Local - On Ext. button + #6091
Local - Off Ext. button + #6092
Remote - On Ext. button + #6191 + ext. no. of the phone where DND
will be set + Pass Code Number + #
Remote - Off Ext. button + #6192 + ext. no. of the phone where DND
will be set + Pass Code Number + #
Door Lock Control Ext. button + #12 + Door Lock Number
Door Phone Calling Ext. button + #15 + Door Phone No. (01~24, depending
on system size)
Emergency Call Ext. button + #911
Flash - Short Ext. button + #450
Flash - Long Ext. button + #451
LCD Language (Change) Ext. button + #495 + Language No.
LCR (Outgoing Call) Ext. button + 9
Message Waiting (MW)
Manually turn off MW LED Ext. button + #409
Retrieve a received MW Ext. button + #408
Table 14 Feature Access Codes (continued)
Feature Feature Access Code Sequences1
User Programming
Feature Codes
90 Strata CIX DP5000-series Telephone UG 11/07
Activate MW at another Station
without Ringing #63 + Ext. no. (where you want to light the MW LED)
Cancel MW at another Station
without Ringing #64 + Ext. no. (where you want to turn off the MW LED)
Messaging - Advisory
Advisory Message - Activation Ext. or Phantom Ext. button + #411 + Message No. (see
table in “Advisory Messages” on page 28). Hang up.
Advisory Message - Cancellation Ext. or Phantom Ext. button + #412. Hang up.
Network Access Code (Private
Network) 8 + Private Network No.
Night Ring Answer Ext. button + #5#39
Off-hook Call Announce or Busy
Override
Voice First: 2; Tone First: 1, 21, 12, or 5, depending on
programming for your phone.
Override
Busy, Do Not Disturb After reaching a busy or DND station, press 2.
Executive After reaching a busy station, press 3
Paging
Page All Groups Ext. button + #30
Page Individual Groups Ext. button + #31 + Page Zone No. (01~08)
Emergency Page - Individual Group Ext. button + #38 + Group Number
Emergency Page - All Groups Ext. button + #37
Answer for External Group Page Ext. button + #5#36 + Page Zone No. (01~08)
Repeat Last Number Dialed Ext. button +*0
Table 14 Feature Access Codes (continued)
Feature Feature Access Code Sequences1
User Programming
Feature Codes
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Speed Dial (Storing an SD number)
Station2#66 + nnn + Phone No.3 + #
nnn = 100~199 SD bin numbers
System2#66 + nnn + Phone No.3 + #
nnn = 200~999 SD bin numbers
Speed Dial (Dialing a stored SD number)
Station2Spdial4 + nnn
nnn = 100~199 Station SD bin numbers
System2Spdial4 + nnn
nnn = 200~999 System SD bin numbers
Start Application #18
Travelling Class Override
Enter Code #471, then dial number (enter LCR code if required)
Change Code #69 + Index Number + old Code + # + new Code + #
Uniform Call Distribution
Login from Agent Station #6061
Logout from Agent Station #6062
Login to Agent Station–another
Station #6161
Logout to Agent Station—another
Station #6162
User Programming Mode #9876
Voice Mail (VM)
Direct Transfer to Voice Mail While on a call, press Cnf/Trn + #407. Dial VM mailbox
number (usually Ext. Number) + #.
Volume Control - Beep With handset off-hook, press #6101. Press Vol V or W.
Volume Control - Ringing With handset on-hook, press #6102. Press Vol V or W.
1. If you have “hot dialing,” you do not need to press Ext. button as part of the sequence.
2. Stations must be assigned/enabled SD capabilities in system programming by an Administrator
in Program 200-30 (System SD) and Program 200-35 (Station SD).
3. Refer to Table 10 on page 62 to see how to enter * and # into a speed dial number.
4. If your telephone does not have a Spdial button, press the * button, then dial the three digit Speed
dial number (nnn).
Table 14 Feature Access Codes (continued)
Feature Feature Access Code Sequences1
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Strata CIX DP5000-series Telephone UG 11/07 93
Administrator Programming 7
This appendix contains some of the functions that can be performed using
Administrator Mode.
Important!
• These functions require Strata CIX 5.1 or higher system software.
• To access the Admin mode, the telephone must be enabled for these functions in
system programming using eManager. Refer to “Strata CIX Programming Manual,
Volume 1” for eManager programming.
Functions
Use the Soft Keys on the telephone to program the following functions in
Administrator mode:
• Phone Name – enter the Extension (PDN) name for any telephone in the Strata
CIX
• Door Name – enter door phone name
• System SD/Name1 – system speed dial names
• Station SD/Name1 – station speed dial names for any telephone in the system
• CO Line Name – CO line names
• DNIS Name – DNIS names
• Phone Key Label – button names on the electronic telephone key strips
• LM Key Label – button names on the Add-on module key strip
1 The Admin telephone mode allows speed dial names to be programmed, but the actual speed dial numbers
are programmed using the speed dial programming procedures described in the User Guide.
Administrator Programming
Administrator Mode
94 Strata CIX DP5000-series Telephone UG 11/07
Administrator Mode
To access Administrator Mode, your station must be enabled for administrative
access.
If Mode soft key is not available when telephone is idle, the telephone set does not
have Administrative access.
³To enter Administrator Mode
1. Press Mode soft key.
2. Press ADMN soft key. The “Password” prompt appears.
Enter the password (0000 – default).
3. Press Hold.
Follow the steps below to perform the following Administrator functions in
Administrator Mode.
Phone Name
1. Enter Administrator Mode
2. Press Hold.
3. Enter the DN ID number. This is the extension number (PDN) of the telephone.
4. Enter the Phone Name that corresponds with that DN ID.
5. Press Hold to register the name and move on to the next Phone name entry.
6. Press RTRN softkey.
7. Repeat steps 1~4 to program additional names.
Administrator Programming
Administrator Mode
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Door Name
Door Phone should be setup and programmed within the Strata CIX before a Door
Name can be assigned.
1. Enter Administrator Mode.
2. Press Next, display shows Door Name
3. Press Hold, display shows Door Phone Number.
4. Enter the Door Phone number (01~24).
5. Enter the Door Phone name
6. Press Hold to save the name.
7. Repeat steps 4~6 to enter another Door Phone name.
System SD/Name
1. Enter Administrator Mode.
2. Press Next twice until display show System SD/Name.
3. Press Hold, display shows IDX
4. Enter three digit Speed Dial Index (000~799).
5. Enter the Speed Dial name/label.
6. Press Hold to save your changes
7. Repeat steps 4~6 to label additional Speed Dials.
Phone Key Label and LM Key Label
See Chapter 4 – ADM/DSS Console.
Administrator Programming
Administrator Mode
96 Strata CIX DP5000-series Telephone UG 11/07
Station SD/ Name
1. Enter Administrator Mode.
2. Press Next three times, display will show Station SD/Name
3. Press Hold, display shows DN ID
4. Enter the DN number of the station whose speed dial you wish to label, display
will show DN XXXX IDX
5. Enter the two digit Speed Dial number you wish to program, display shows DN
XXXX IDX 01
6. Enter the name/label of this Station Speed Dial.
7. Press Hold to save your changes.
8. To label additional Speed Dials for this extension, repeat steps 5~7.
9. To label Speed Dials for another extension, press Rtrn, display will show DN ID
and repeat steps 4~7.
CO Line Name
1. Enter Administrator Mode
2. Press Next four times, display will show CO Line Name.
3. Press Hold, display will show CO Line.
4. Enter the CO line number whose name you wish to change (001~264), if you enter
001 display will show CO Line 001
5. Enter the name/label for the CO Line
6. Press Hold to save your changes.
7. Repeat steps 4~6 to change addition CO Line names.
DNIS Name
1. Enter Administrator Mode.
2. Press Next five times, display will show DNIS Name.
3. Press Hold, display will show ILG (Incoming Line Group)
4. Enter the ILG number whose name you wish to change (001~128), if you enter 001
display will show ILG 001
5. Enter the name/label for the ILG.
6. Press Hold to save your changes.
7. Repeat steps 4~6 to change addition ILG names.
Administrator Programming
System Features
Strata CIX DP5000-series Telephone UG 11/07 97
System Features
The following are system features that require Administrator setup using the DP5000-
series telephone. For eManager programming refer to the Strata CIX Programming
Manual, Volume 1.
Direct Inward System Access (DISA) Security Code
The Direct Inward System Access feature is used when calling into your system from
the outside. This feature is available on certain CO lines and from the built-in Auto
Attendant. Assignments are made by the system programmer. CO lines can be DISA
lines in the Day, Day 2, or Night mode, or any combination of these modes.
If a caller enters the system via a DISA line or built-in Auto Attendant, the caller can
then access another line to place an outgoing call through the system, in which case
the outgoing line call is charged as a call made from the CIX system. To prevent
unauthorized outgoing calls through the system using the DISA feature, enter a DISA
security code as shown in the following steps.
CAUTION! Whenever the built-in Auto Attendant is installed, the DISA
security code should be used (and changed periodically) to prevent
unauthorized access of outgoing CO lines via the Auto Attendant
DISA access feature.
³To change the DISA security code
1. Press DN + DISA Security Access Code (see note). A confirmation tone is heard.
2. Dial the existing DISA security code (1-15 digits).
3. Press #, confirmation tone is heard.
4. Enter the new DISA security code + #, confirmation tone is heard and display
shows Data Programmed.
5. Lift handset off-hook and on-hook to end session.
Administrator Programming
System Features
98 Strata CIX DP5000-series Telephone UG 11/07
³To cancel the DISA security code
CAUTION! Canceling the DISA security is very dangerous and allows your telephone
system to be open to hackers and could result in unauthorized long
distance telephone calls. Perform the following steps with caution.
1. Press DN + DISA Security Access Code (see note). A confirmation tone is heard
2. Dial the existing DISA security code (1-15 digits)
3. Press #, confirmation tone is heard.
4. Press # again, this will allow the DISA feature to be used without a security code.
5. A confirmation tone is heard and display shows Data Programmed.
6. Lift handset off-hook and on-hook to end session.
Note The DISA Security Access Code needs to be defined in the Strata CIX by the
System Administrator through eManager as it is not set in the default database.
Administrator Programming
Date and Time Setting
Strata CIX DP5000-series Telephone UG 11/07 99
Date and Time Setting
This operation is possible from the Administrator station or attendant consoles and
enables you to set the date, time, and day.
³To set the date
1. With the handset on-hook, press a DN + the access code assigned in eManager.
A confirmation tone is heard.
2. Enter the date (YYMMDD).
3. Press Redial.
A confirmation tone is heard.
4. Press Spkr.
The telephone returns to the idle mode.
³To set the time
1. Press DN + the access code assigned in eManager, with the handset on-hook.
A confirmation tone is heard.
2. Enter the time (HHMMSS) in the 24-hour clock format.
Note H=hour, M=minute and S=seconds. Use leading zeros: 060530 = 6:05AM and
30 seconds; 143045 = 2:30PM and 45 seconds.
3. Press Redial.
You hear a confirmation tone.
4. Press Spkr.
The telephone returns to the idle mode.
Administrator Programming
Telephone Programming Mode
100 Strata CIX DP5000-series Telephone UG 11/07
Telephone Programming Mode
³To place your telephone in Programming Mode A
³Press 3+6+9+Hold simultaneously. The LCD displays “DP PROGRAM MODE”
and “SELECT=”. Your phone will not ring if it receives a call while in
Programming Mode.
³To exit from Programming Mode A
³Go Off-hook and On-hook or wait for 30 seconds for Programming Mode to
automatically time out.
Initialize Telephone Settings
This function resets all Programming Mode option settings to their default setting.
1. Press 3+6+9+Hold (simultaneously).
2. Press Mode soft key.
3. Press Msg button.
4. Press Hold.
5. Press Vol s button.
6. Press Msg
7. Press Hold
8. Go off-hook, then on-hook to exit the program mode.
Administrator Programming
Telephone Programming Mode
Strata CIX DP5000-series Telephone UG 11/07 101
Call Waiting and Camp-on Ring Tone Over Handset/
Headset Option
Call Waiting and Camp-on tones are sent to a busy telephone’s speaker to indicate that
a call is waiting. Call Waiting and Camp-on Tones can be sent, as an option, to the
telephone handset or headset, in addition to the speaker. Follow these steps to turn
handset/headset Call Waiting and Camp-on tone On/Off for a DP5000-series
telephone. The default is Off.
1. Press 3+6+9+Hold (simultaneously).
2. Press 0.
3. Press Feature Button 4 (FB4) to toggle On/Off.
FB4, LED On: Call Waiting tone
FB4, LED Off: No Call Waiting tone
4. Press Hold to set the option.
5. Go off-hook, then on-hook to exit the program mode.
Initialize or Adjust LCD Contrast
³To initialize LCD Contrast for the LCD Telephones
1. Press 3+6+9+Hold (simultaneously).
2. Press Mode soft key.
3. Press Msg button so that the Msg LED is On.
4. Press Hold. This sets the LCD lightness/darkness contrast to the default setting.
5. Go off-hook, then on-hook to exit the program mode.
³To adjust LCD Contrast for the LCD Telephones
³Press and hold down the Mic button while you press and release Vol s or Vol t
repeatedly.
Each time you press Vol s or Vol t, the contrast increases or decreases. There are
a total of 13 different contrast levels available.
Administrator Programming
DKT2000 Mode On/Off
102 Strata CIX DP5000-series Telephone UG 11/07
DKT2000 Mode On/Off
Before a cordless telephone (DKT2204-CT or DKT2304-CT) can share a digital
station port with a DP5000-series telephone set, the port must be programmed into
2000 mode. If the mode is not changed to 2000-mode, the DP5000 phone will not
work and the display will be blank. Also see CIX Installation and Maintenance
Manual for additional information.
In 2000-mode:
• Only 16 characters by two lines display on the LCD.
• LCD Programmable Feature Button does not work
• Spdial button does not work
Step 1: Turn DKT2000 Mode On/Off
Important! Change the mode on DP5000-series telephone before connecting a
DKT2204-CT or DKT2304-CT.
1. On the DKT3x00 telephone, press 3+6+9+Hold (simultaneously).
2. Press #.
3. Press FB7. LED On = 2000 telephone. LED Off = 5000-series telephone.
4. Press Hold.
5. Lift the handset to exit programming mode. Wait a few seconds for the telephone
to reset itself.
Step 2: Connect Cordless Telephone to DP5000-series
Telephone
The cordless telephone (base station) will connect to the digital station port and then
in turn the DP5000 phone will connect to the cordless base station.
Administrator Programming
Single Line Telephone
Strata CIX DP5000-series Telephone UG 11/07 103
Single Line Telephone
The Single Line Telephone is the smallest telephone set in the DP5000-series family.
This telephone has some variations on button functionality compared to the other
DP5000-series telephones. These differences are detailed here.
Buttons
Some of the fixed buttons are a little
different from the other DP5000-series
telephones.
Message (Msg) – This button is used to
call back the station or voice mail device
that activated the LED.
Flexible (Flex) – Works as a Redial button
by default. This button can also be
programmed as a Programmable Feature
Button.
Off-hook – This button works as a PDN
that can be used to answer and make calls. Message
Flexible
Off-hook
Speaker
Administrator Programming
Single Line Telephone
104 Strata CIX DP5000-series Telephone UG 11/07
Redial / Feature Button Activation / Deactivation
The Flex button has been set to act as a Redial button by default. However, you can
reprogram the Flex button to work as Programmable Feature Button, as it set in
system programming. These steps enable you to change how the button functions.
1. Press 3+6+9+Hold (simultaneously).
2. Press 0 7.
3. Press Msg to toggle On/Off
Msg LED On: Flex button works as Programmable Feature Button (FB3)
Msg LED Off: Flex button works as a Redial button.
4. Press Hold to set the option.
5. Go off-hook, then on-hook to exit the program mode.
Note If you program the Flex button to work as Programmable Feature Button 3, you
can press *0 to redial.
Msg / Feature Button Activation / Deactivation
Your Msg button has been set by default to work as a Msg button; however, you can
reprogram it to work as Programmable Feature Button.
1. Press 3+6+9+Hold (simultaneously).
2. Press 0 8.
3. Press Msg to toggle On/Off.
Msg LED On: Msg operates as Programmable Feature Button (FB2)
Msg LED Off: Works as a Msg button.
4. Press Hold to set the option.
5. Go off-hook, then on-hook to exit the program mode.
Note Please see your System Administrator to have Features assigned to the Flex or
Msg buttons, this will be done through eManager.
Strata CIX DP5000-series Telephone UG 11/07 105
References A
This Appendix contains table that support some of the feature operations.
Call Forward
Table 15 Call Forward Procedure
Feature Button Sequence
Call Forward Any Call - Internal and Incoming Line Calls:
Forwards any call, whether an internal call or incoming line call.
All Calls to an ext. Press ext. button + #6011 (tone) + dial the dest. ext. no. (tone)
All Calls to outside
telephone no.
Press ext. button + #6011 (tone) + outside line access code + dest.
telephone no. + # (tone)
Busy to an ext. Press ext. button + #6021 (tone) + dial the dest. ext. no. (tone)
Busy to outside
telephone no.
Press ext. button + #6021 (tone) + outside line access code + dest.
telephone no. + # (tone)
No Answer to an ext. Press ext. button + #6031 (tone) + dial the dest. ext. no. + timer (08~60)
(tone)
No Answer to outside
telephone no.
Press ext. button + #6031 (tone) + outside line access code + dest.
telephone no. + # (tone) + timer (08~60) (tone)
Busy No Answer to an
ext.
Press ext. button + #6041 + dial the dest. ext. no. # (tone) + timer (08~60)
(tone)
Busy No Answer to
outside telephone no.
Press ext. button + #6041 + outside line access code + dest. telephone
no. + # + timer (08~60) (tone)
Cancel Press ext. button + #6051 (tone)
References
Call Forward
106 Strata CIX DP5000-series Telephone UG 11/07
Call Forward - Incoming Line Calls:
Forward incoming line calls only.
All Calls to an ext. Press ext. button + #6013 (tone) + dial the dest. ext. no. (tone)
All Calls to outside
telephone no.
Press ext. button + #6013 (tone) + outside line access code + dest.
telephone no. + # (tone)
Busy to an ext. Press ext. button + #6023 (tone) + dial the dest. ext. no. (tone)
Busy to outside
telephone no.
Press ext. button + #6023 (tone) + outside line access code + dest.
telephone no. + # (tone)
No Answer to an ext. Press ext. button + #6033 + dial the dest. ext. no. (tone) + timer (08~60)
No Answer to outside
telephone no.
Press ext. button + #6033 + outside line access code + dest. telephone
no. + # (tone) + timer (08~60)
Busy No Answer to an
ext.
Press ext. button + #6043 + dial the dest. ext. no. (tone) + timer (08~60)
(tone)
Busy No Answer to
outside telephone no.
Press ext. button + #6043 + outside line access code + dest. telephone
no. + # (tone) + timer (08~60) (tone)
Cancel Press ext. button + #6053 (tone)
Call Forward Any Call - Set for Another Station:
Enables you to set call forwarding for another telephone within your telephone system. You will
need the other telephone’s Call Forward pass code in order to do this. Call Forward Pass Codes
are created in system programming.
All Calls to an ext.
Press ext. button + #6012 (tone) + dial the other telephone’s ext. no. +
enter other telephone’s Call Forward pass code + # + dest. telephone no.
(tone)
All Calls to outside
telephone no.
Press ext. button + #6012 (tone) + dial the other telephone’s ext. no. +
enter other telephone’s Call Forward pass code + # + outside line access
code + dest. telephone no. + # (tone)
Busy to an ext.
Press ext. button + #6022 (tone) + dial the other telephone’s ext. no. +
enter other telephone’s Call Forward pass code + # + dest. telephone no.
(tone)
Busy to outside
telephone no.
Press ext. button + #6022 (tone) + dial the other telephone’s ext. no. +
enter other telephone’s Call Forward pass code + # + outside line access
code + dest. telephone no. + # (tone)
Table 15 Call Forward Procedure (continued)
Feature Button Sequence
References
Call Forward
Strata CIX DP5000-series Telephone UG 11/07 107
No Answer to an ext.
Press ext. button + #6032 (tone) + dial the other telephone’s ext. no. +
enter other telephone’s Call Forward pass code (tone) + # + dest.
telephone no. (tone) + timer (08~60) (tone)
No Answer to outside
telephone no.
Press ext. button + #6032 (tone) + dial the other telephone’s ext. no. +
enter other telephone’s Call Forward pass code (tone) + # + outside line
access code + dest. telephone no. + # (tone) + timer (08~60) (tone)
Busy No Answer to an
ext.
Press ext. button + #6042 + dial the other telephone’s ext. no. + enter
other telephone’s Call Forward pass code + # (tone) + dest. telephone no.
(tone) + timer (08~60) (tone)
Busy No Answer to
outside telephone no.
Press ext. button + #6042 + dial the other telephone’s ext. no. + enter
other telephone’s Call Forward pass code + # (tone) + outside line access
code + dest. telephone no. + # (tone) + timer (08~60) (tone)
Cancel Press ext. button + #6052 (tone) + dial the other telephone’s ext. no. +
enter other telephone’s Call Forward pass code + # (tone)
Call Forward - Incoming Line Call - Set for Another Station:
Enables you to set forwarding of incoming line calls for another telephone within your telephone
system
All Calls to an ext.
Press ext. button + #6014 (tone) + dial the other telephone’s ext. no. + enter
other telephone’s Call Forward pass code + # (tone) + dest. telephone no.
(tone)
All Calls to outside
telephone no.
Press ext. button + #6014 (tone) + dial the other telephone’s ext. no. +
enter other telephone’s Call Forward pass code + # (tone) + outside line
access code + dest. telephone no. + # (tone)
Busy to an ext.
Press ext. button + #6024 (tone) + dial the other telephone’s ext. no. + enter
other telephone’s Call Forward pass code + # (tone) + dest. telephone no.
(tone)
Busy to outside
telephone no.
Press ext. button + #6024 (tone) + dial the other telephone’s ext. no. +
enter other telephone’s Call Forward pass code + # (tone) + outside line
access code + dest. telephone no. + # (tone)
No Answer to an ext.
Press ext. button + #6034 (tone) + dial the other telephone’s ext. no. +
enter other telephone’s Call Forward pass code + # (tone) + dest.
telephone no. (tone) + timer (08~60)
No Answer to outside
telephone no.
Press ext. button + #6034 (tone) + dial the other telephone’s ext. no. +
enter other telephone’s Call Forward pass code + # (tone) + outside line
access code + dest. telephone no. + # (tone) + timer (08~60) (tone)
Table 15 Call Forward Procedure (continued)
Feature Button Sequence
References
Call Forward
108 Strata CIX DP5000-series Telephone UG 11/07
Busy No Answer to an
ext.
Press ext. button + #6044 (tone) + dial the other telephone’s ext. no. +
enter other telephone’s Call Forward pass code + # (tone) + dest.
telephone no. (tone) + timer (08~60) (tone)
Busy No Answer to
outside telephone no.
Press ext. button + #6044 (tone) + dial the other telephone’s ext. no. +
enter other telephone’s Call Forward pass code + # (tone) + outside line
access code + dest. telephone no. + # (tone) + timer (08~60) (tone)
Cancel Press ext. button + #6054 (tone) + dial the other telephone’s ext. no. +
enter other telephone’s Call Forward pass code + # (tone)
Change Call Forward Pass Code:
Your telephone must be enabled in programming to have the ability to change pass codes.
Change Pass Code Press ext. button + #670 (tone) + dial the dest. ext. no. (tone) + old pass
code + # (tone) + new pass code (tone) + #
Table 15 Call Forward Procedure (continued)
Feature Button Sequence
References
Soft Keys
Strata CIX DP5000-series Telephone UG 11/07 109
Soft Keys
The table below is a list of soft key labels that appear on the LCD telephones. Press
the soft key button associated with the label to activate the feature (SK1, SK2, SK3
and SK4).
Table 16 Soft Key Prompts
Soft Key Definition
ABR Activates Automatic Busy Redial after dialing a busy outside telephone number.
ACB Activates Automatic Callback after reaching a busy station, CO line, or CO Line group.
BUSY (Busy Override) Sends a call-waiting tone to a busy station.
CONF Initiates or completes a conference.
EXEC (Executive Override) Breaks into the conversation of a busy called station.
EXIT Exits you from a conference; remaining parties are connected.
JOIN Joins all parties to a conference while on a conference call.
LINE Adds a CO line to an existing call while in the Conference mode. The LCD prompts
you to access a CO line after you press this key.
MESG Sets a message waiting indication at a busy or unanswered station.
OVRD Overrides options, busy mode, or overrides Do Not Disturb mode.
PGE Enables you to enter a Page Group number (01~16) and send a page to the phones
in that page group.
RING Makes a called station ring when making a voice announce call to the station.
RLS Disconnects a call and returns telephone to the idle state.
RTRN Terminates a feature operation and returns to a previously displayed state.
SPLT
Enables you to break off from a conference call with another conference call member
for a private conversation (split). You can use the Join key to reconnect both of you
back into the conference. You must be a conference master to use this. See
instructions for Conference Split/Join/Drop for further instruction.
STA. Adds a station to an existing call while in the Conference mode. The LCD prompts you
to dial a station number after you press this key.
TALK Makes a voice announcement to a called station that is ringing.
TRNS Initiates or completes a Transfer while on an outside call.
References
Button Labels
110 Strata CIX DP5000-series Telephone UG 11/07
Button Labels
The button labels in Table 17 are for the Programmable Buttons on the telephone.
Programmable buttons are the unmarked buttons on the telephone keystrip.
Table 17 Programmable Feature Button Definitions
Button Definitions
Account
Code Account Code – Press to enter a Voluntary Account Code anytime during a Central
Office (outside) line call without interrupting the conversation.
All Call
Page All Call Voice Page – Press to page all of the telephones in the All Call Page group.
Auto Busy
Redial
Automatic Busy Redial – Press to set up Automatic Busy Redial after receiving a busy
tone on a dialed outside line call (not available when calling on Tie or Direct Inward
Dialing (DID) outside lines).
Auto
Callback
Automatic Callback – Press to recall a busy station or station in the Do Not Disturb (Do
Not Disturb) mode as soon as that station becomes idle or deactivates Do Not Disturb.
Also used for outside line queuing when all lines are busy.
Call Frwd
All Calls Call Forward-All Calls – Press to forward all calls to another station or voice mail
device.
Call Frwd
Busy Call Forward-Busy – Press to forward calls immediately to another station or voice mail
device when your station is busy or in the Do Not Disturb mode.
Call Frwd
Busy NAns
Call Forward-Busy/No Answer – Press to forward calls immediately to another station
or voice mail device when your station is busy or in Do Not Disturb mode. Also forwards
calls when your station is not answered after 8~60 seconds (set at your station).
Call Frwd
No Answer Call Forward-No Answer – Press to forward calls to another station or voice mail device
when your station is not answered after 8~60 seconds (set at your station).
Call Frwd
External Call Forward-External – Press to forward Private or DID line calls to an external or
internal telephone number.
Caller ID Caller ID – Press to view the Call History list (may include name/number, date, status).
Directed
Pickup Call Pickup – Press to initiate a ringing Directed Call Pickup of outside line, extension,
and page calls.
Do Not
Disturb Do Not Disturb – Press to lock your station in or out of the Do not Disturb mode.
References
Button Labels
Strata CIX DP5000-series Telephone UG 11/07 111
DSS Direct Station Selection(s) – Press to ring a preselected station. The LED associated
with each DSS button provides the status (idle/busy) of the station assigned to the
button.
Flash Flash – Press to perform the following functions: Disconnect and recall dial tone on a
outside line; access Centrex or PBX features; enter a pause or flash signal when
programming speed dial numbers.
Group
Pickup Group Pickup – Press to pick up a call that is ringing a station that belongs to a Pickup
Group that your station is a member of.
Line Line – Press to answer or access an outside line.
Microphn
Cut-off
Microphone Cutoff – Press to turn the microphone off/on while idle, providing privacy
when you receive handsfree internal calls. Also functional when your station receives
calls – The Mic button controls the microphone when you originate calls.
Msg Wait Additional Messages Waiting
Night
Transfer Press to control the system’s outside line ringing pattern for after-hours incoming calls.
Park in
Orbit Park — Press to park internal or outside calls in an orbit. Call retrieval can be made
locally from the same parking telephone or remotely from a different telephone.
Pooled Line
Grp Pooled Line — Press to access an available outside line from a group of lines appearing
under one button.
Privacy on
Line Privacy — Press to block Privacy Override on common outside line buttons. This button
does not block Busy Override or Executive Override.
Privacy
Release
Privacy Release — Press to release privacy on common outside line buttons, enabling
other station users to enter your conversations on those buttons. Privacy release does
not apply to common extension buttons which are always private.
Program
Program — Press to enter User Programming mode, which enables you to re-define
Programmable Feature Buttons to perform other functions, including programming One
Touch, Call Forward assignments, assign Message Waiting Buttons and assign BGM
sources played over the telephone speaker.
PS/RES Pause/Resume — Press to pause or resume recording a conversation to a voice
mailbox or when playing back the recording.
Record Record to Voice Mail — Press to record current conversation to voice mailbox.
Table 17 Programmable Feature Button Definitions (continued)
Button Definitions
References
Button Labels
112 Strata CIX DP5000-series Telephone UG 11/07
Release and
Ans Release and Answer — Press to disconnect or complete the transfer the current outside
or extension call and automatically answer the new incoming outside or extension call.
Release Call Release — Press to disconnect or complete the transfer of the current outside or
extension call and to place your station in the idle condition.
SD or
Customized
Button
Speed Dial — Press to Speed Dial a telephone number or feature access codes. SD
buttons can be used as either System Speed Dial numbers or Station Speed Dial
numbers.
Spd Dial Lng
Pause Pause (Long) — Press to insert a 10-second pause when programming Speed Dial
numbers.
Spd Dial
Pause Pause — Press to set either a one-half or two-second pause when programming Speed
Dial numbers. (The pause time is set in system programming).
Start Start — Press to make an outgoing call using an ISDN trunk.
Sub Sub address — Press to enter a sub address on an ISDN trunk outgoing call.
Tel Set
Music Background Music — Press to turn Background Music on or off over your station
speaker.
Tone Dial
Select Tone — Press to change the outgoing dialing of the outside line in use from dial pulse to
tone signaling.
Unlock Door Door Unlock — Press to unlock a door lock mechanism.
Table 18 Programmable Feature Button Labels
Code Feature
Name 1 2 3 4 5 6 7 8 9 10 11 12 LCD
Default
Label
User
Can
Rename
000 Unused
Key
100 Prime DN
Key E x t . x x x x x Ext.
XXXXX
(CLID) Yes
110 Secondary/
Phantom
DN Key E x t . x x x x x Ext.
XXXXX
(Caller ID) Yes
Table 17 Programmable Feature Button Definitions (continued)
Button Definitions
References
Button Labels
Strata CIX DP5000-series Telephone UG 11/07 113
120 CO L i n e x x x Line
XXX(Caller
ID) Yes
130 CO Line
Group L i n e G r p x x x Line Grp
XXX(Caller
ID) Yes
140 Pooled
Line Key P L L n G r p x x x PL Ln
GrpXXX(C
aller ID) Yesl
540 Door
Unlock D o o r L o c k x x x Door Lock
XXX Yes
560 PhDN
Message
Waiting MW f o r x x x x x MW for
XXXXX Yes
570 One Touch On e T o u c h One Touch Yes
610 DSS Key D S x x x x x x x DSXXXXX
XX Yes
900
Application
Start-
Application
#00-#89
A P P K e y 9 0 0 X X APP Key
900XX Yes
900
Application
Start -
Application
#90
A C D L o g I n ACD LogIn Yes
900
Application
Start -
Application
#91
U n A V a i l a b l e Unavailabl
e Yes
900
Application
Start -
Application
#92
A C D W o r k U n i t WorkUnit Yes
Table 18 Programmable Feature Button Labels (continued)
Code Feature
Name 1 2 3 4 5 6 7 8 9 10 11 12 LCD
Default
Label
User
Can
Rename
References
Button Labels
114 Strata CIX DP5000-series Telephone UG 11/07
900
Application
Start -
Application
#93
A C D H e l p ACD Help Yes
900
Application
Start -
Application
#94
A C D P i c k U p ACD
PickUp Yes
900
Application
Start -
Application
#95
E n d W r a p U p End
WrapUp Yes
900
Application
Start -
Application
#96
A C D W r a p U p ACD Join Yes
900
Application
Start -
Application
#97
A C D M o n i t o r ACD
Monitor Yes
900
Application
Start -
Application
#98
A C D S h i f t ACD Shift Yes
900
Application
Start -
Application
#99
A C D S t a t u s ACD
Status Yes
Table 18 Programmable Feature Button Labels (continued)
Code Feature
Name 1 2 3 4 5 6 7 8 9 10 11 12 LCD
Default
Label
User
Can
Rename
Strata CIX DP5000-series Telephone UG 11/07 115
Hardware Connections B
DP5000-Series Telephone Tilt Angles
The DP5000-series telephones, except the Single Line Telephone have three tilt
positions built into the base. There is also a tilt stand extension that adds an additional
20 degrees of tilt. When the telephone is sitting on a desk or table there are a total of
six different angles of tilt available. When wall mounted there are two angles
available. The Single Line Telephone base is fixed at 15 degrees. See figures on the
next page.
Table 19 DP5000-Series Tilt Angels
Model Tilt Without Stand Tilt with Stand
All DP5000-series, except the
Single Line Telephone 15°, 27.5°, 40° 35°, 47.5°, 60°
All Add-on and DSS modules
Single Line Telephone 15 Degrees (fixed)
Hardware Connections
DP5000-Series Telephone Tilt Angles
116 Strata CIX DP5000-series Telephone UG 11/07
DP5000-Series Desk-top Tilt Angle With Tilt-Stand Extension
DP5000-Series Wall Mount Angles
0° (no) Tilt -10° Tilt
Hardware Connections
Wiring
Strata CIX DP5000-series Telephone UG 11/07 117
Wiring
The connectors on the DP5000-series telephones are identified with icons. The
connector icons and their meaning are shown below.
DP5000-series Telephone Wiring
Connectors
ADM HandsetHeadset
Ext. Speaker
Line Cord
Cable Clips (To CIX System) Speaker (BESCB)
AMD Cord
The DP5000-series telephones include the special long-tail handset
cords required to fit the new tilt bases.
Headset Cord
Handset Cord
Hardware Connections
Wiring
118 Strata CIX DP5000-series Telephone UG 11/07
When the tilt stand extension is used,
simply remove the line cord from
under the rear cable clip. This will
allow the tilt stand extension to
deploy without strain on the line cord.
Strata CIX DP5000-series Telephone UG 11/07 119
Centrex Application C
Your system may be equipped with the Centrex Application, which enhances its
feature capability when installed behind a Centrex or PBX system. Your telephone
may have access to one or more of the enhanced Centrex features listed below:
Flexible Directory Numbering
A station’s extension can be three or four digits. It is, therefore, possible to match a
station’s extension and Centrex line extension number. Dial the entire station number
when indicated.
Note Some access code numbers may have been changed to avoid system numbering
plan conflicts.
Centrex Feature Buttons
You can access some Centrex features by pressing a pre-programmed Feature Button
on your telephone, instead of dialing a Centrex access code. The Centrex access code,
including the necessary flash and/or pause sequence, is activated when the button is
pressed. See your Centrex or PBX operations manual for specific details.
Ringing Repeat
The distinctive ring patterns available in your Centrex system are automatically
repeated with your digital telephone, enabling you to answer appropriately for either
outside, inside or callback calls.
Centrex Application
Delayed Ringing
120 Strata CIX DP5000-series Telephone UG 11/07
Delayed Ringing
Outside line or Centrex line(s) can be programmed for a 12-second and/or 24-second
ring delay at stations to permit alternate answering conditions. Answer the line when
your telephone is ringing.
Strata CIX DP5000-series Telephone UG 11/07 121
Index
A
about this book
conventions, viii
how to use this guide, viii
organization, vii
related documents, x
access codes, 61, 85, 88
account codes, 26, 85, 88
calls, 25
forced, 25
verified/non-verified, 25
administrator
functions, 93
advisory messaging, 90
all call page, 58
alphanumeric entry, 63
answer a call, 21
answering calls, 19
attendant console, 88
automatic
busy redial, 85, 88
callback, 30
callback cancel, 85, 88
hold, 23
line selection, 18
automatic hold, 23
B
background music (BGM), 31, 85, 88
busy override, 55
button
feature, 104
flexible, 103
labels, 110
off-hook, 103
programming, 85
buttons
Cnf/Trn, 8
DSS on ADMs and DSS consoles, 72
fixed, 6
Hold, 8
one touch, 86
Redial, 7
speed dial, 7
C
caller ID, 41
call forward
access codes, 85
any call, 33
override, 75
station, 32
system, 32
call hold, 22
calling, 19
call park, 88
orbits, 36
call pickup, 37, 85, 88
Index
D ~ F
122 Strata CIX DP5000-series Telephone UG 11/07
held calls, 89
call waiting, 40, 56, 101
Camp-on ring tone, 101
centrex
application, 119
feature buttons, 119
class of service
override, 56
Cnf/Trn, 8
CO line
call transfer, 39
CO line name, 96
CO line queuing, 45
conference
calls, 41, 89
hold, 23
split/join/drop, 43
voice mail, 42
D
date and time setting, 99
day/day 2/night modes, 97
deactivation, 104
delayed ringing, 120
dial directory, 20
dial pad, 63
direct inward system access (see DISA)
directories, 63
direct station selection
buttons, 45
DISA, 97
security code, 89, 97
distinctive ringing, 15
DKT2000 mode on/off, 102
DNIS name, 96
do not disturb, 46, 89
override, 55
door lock, 47
control, 89
door name, 95
door phone, 48
calling, 89
drop, 43
DSS, 45
buttons on ADMs and DSS consoles, 72
call answering, 74
call forward override, 75
calling, 72
console, 72
night transfer, 75
paging, 75
speed dial, 74
transferring, 73
E
emergency
call, 89
page, 58
emergency call, 49
emergency ringdown, 50
exclusive hold, 22
executive override, 56
F
feature access codes, 88
feature button activation, 104
flash, 85, 89
flexible button, 103
flexible buttons
codes, 85
flexible directory numbering, 119
forced account codes (verified/non-
verified), 25
Index
G ~ P
Strata CIX DP5000-series Telephone UG 11/07 123
G
group pickup, 37
H
handset calling, 19
handsfree answerback, 21
Hold, 8
hold, 22
line hold, 36, 39
hot dialing, 18, 19
I
indicators
LED, 24
ISDN
buttons, 66, 112
J
join, 43
L
language changes, 89
language code, 50
LCD contrast, 101
LCR
dialing out, 89
LED indicators, 24
lineautomatic selection, 18
ringing preference, 18
line button, 39
M
making a call, 19
message waiting, 51, 89
message waiting light
on another telephone, 52
on phantom ext/MW, 52
messaging
advisory, 90
Mic button, 7, 22, 54
microphone, 7, 19, 22, 53, 54
microphone cut-off, 53, 54, 85, 111
mute, 7, 22
N
names
storing speed dial, 63
names (entering), 63
network access, 90
night ring answer, 90
night transfer button, 75
O
off-hook, 103
off-hook call announce (OCA), 54, 90
one touch button, 86, 87
override
access codes, 90
busy, 55
call forward (DSS), 75
class of service, 56
do not disturb, 55
executive, 56
privacy, 57
travelling class, 91
override calls, 55
P
paging, 37, 75
access codes, 85, 90
park, 88
park in orbit, 36
park in orbit, 36
Index
R ~ V
124 Strata CIX DP5000-series Telephone UG 11/07
pickup, 37
pick up group calls, 37
privacy, 59
override, 57
private network access, 90
programming
buttons, 85
programming mode, 100
R
redial, 7, 104
repeat last number dialed, 90
ringing
distinctive settings, 15
line preference, 18
ringing line preference, 21
ringing repeat, 119
S
signaling
tone, 18
voice first, 18
soft keys, 28
speakerphone, 22
special characters for speed dialing, 62
speed dial, 7, 60, 86
access codes, 61, 85, 91
names, 63
personal, 87
station, 96
system, 95
speed dial (DADM or DSS), 74
Spkr button, 19
answering, 21
split, 43
start application, 91
station
speed dial/name, 96
storing speed dial names, 63
system
features, 97
speed dial/name, 95
T
telephone
buttons, 103
single line telephone, 103
telephone settings, 100
Tilt Angles, 115
tone⁄pulse dialing, 66
tone signaling, 18
travelling class override, 91
two (tandem) CO line connection, 43
U
uniform call distribution (UCD), 67
user programming, 83, 85, 91
V
voice first signaling, 18
voice mail
access codes, 91
conference, 42
volume control, 24, 91
voluntary account codes (verified/non-
verified), 27

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