Toyota 2012 RAV4 EV WMG
User Manual: Toyota 2012 Toyota RAV4 EV Owners Manual Pdf | Owner's Manual Pdf
Open the PDF directly: View PDF 
.
Page Count: 50
WARRANTY &
MAINTENANCE GUIDE
www.toyota.com
If your name or address has changed
or you purchased your Toyota as a
used vehicle, please complete and
mail the attached card, even if your
warranty coverage has expired. This
will enable Toyota to contact you with
important product or safety updates
concerning your vehicle. If the card
is no longer attached, please call the
Toyota Customer Experience Center
at (800) 331-4331.
00505-12WMG-R4EVR
Printed in U.S.A. 9/12
12-TCS-06506
Check one: ■ Same owner, name and/or address has changed ■ New owner, purchased vehicle used
■ Same owner, additional driver who should receive product/safety updates
■ Mr. ■ Mrs. ■ Ms. ■ Miss ■ Dr.
First name M.I. Last name
Company name
Street address or P.O. Box Apt. or suite number
City State Zip code
–
This information is obtained solely for the use of Toyota Motor Sales, U.S.A., Inc.
Toyota occasionally sends special promotional offers to registered owners. Check here if you prefer not to receive these offers.
■
Vehicle Identification Number (required to process change) Mo. Day Year
//
Effective date of
this information
Primary phone number
––
Alternate phone number
––
E-mail address
EVV
OWNER INFORMATION CHANGE FORM
Check here if
address below
is for company
■
RAV4 EV
2012
CUSTOMER LOYALTY WC13
TOYOTA MOTOR SALES USA INC
PO BOX 2991
TORRANCE CA 90509-9809
SAFETY PRECAUTIONS
Your RAV4 EV has both high-voltage DC and AC systems as well as a 12-volt system. Both
DC and AC high voltage are very dangerous and can cause personal injury, severe burns,
electric shock and even fatal injury.
To avoid personal injury, please follow all caution labels attached to high-voltage parts.
Do not touch or attempt to remove or replace any high-voltage (orange-colored) wiring and
connectors. Do not touch the service plug located on top of the traction battery assembly.
If an accident occurs, do not touch any high-voltage wiring, connectors or parts such as
the under hood DC/DC converter or vehicle battery assembly.
The high voltage traction battery assembly is concealed in a rigid metal case and is not
likely to be breached except in a severe crash. Do not touch any electrolyte or liquid that
might spill or leak from the vehicle battery as the result of an accident.
Water is recommended as the extinguishing agent for vehicle fires except for high voltage
battery fires which should be allowed to burn out.
The Toyota RAV4 EV is being offered in limited quantities in certain California
markets. While non-powertrain maintenance or repairs can be performed by any
Toyota dealership, powertrain and high voltage component maintenance or repairs
must only be performed by an authorized RAV4 EV Toyota dealership. Because
your electric powertrain can only be serviced by an authorized RAV4 EV Toyota
dealership, Toyota does not recommend home-basing the vehicle outside the state
of California. To locate your nearest authorized RAV4 EV Toyota dealership, log
on to www.toyota.com or contact the Toyota Customer Experience Center at
(800) 331-4331.
30045_WarrMaintGuide_RAV4EV_r1.indd 2 8/31/12 2:37 PM
T
hank you for purchasing a Toyota
vehicle. We know you have many
options when considering which
vehicle to buy, and we appreciate your
decision to select Toyota.
We want you to enjoy owning your Toyota
as much as you enjoy driving it. This
booklet is designed to help. Here you’ll
find information on Toyota’s warranty
coverage and maintenance recommenda-
tions for your vehicle. There are two
easy-to-follow sections: one for warranty
and one for maintenance. The tab on the
side of each page identifies the section
you are in.
For more information about our vehicles,
our company or the products and services
available for your vehicle, please visit
Toyota’s official Web site,
www.toyota.com.
We wish you many miles of safe and
pleasurable driving, and we look forward
to serving you in the years ahead.
Welcome to the Toyota family!
Welcome to the Toyota Family
1
2013 (R4E) 2013 (R4E)
WARRANTY INFORMATION
Introduction
Satisfaction Down the Road 4
If You Need Assistance 5
The Immobilizer Key 7
Transportation Assistance 9
Your Warranties in Detail
General Warranty Provisions 10
New Vehicle Limited Warranty 13
Tire Limited Warranty 17
Your Responsibilities
Operation and Maintenance 18
Obtaining Warranty Service 20
Table of Contents
2
MAINTENANCE INFORMATION
Introduction
The Importance of Scheduled Maintenance 22
Maintaining Your Warranty 23
Maintenance Log
Using the Maintenance Log Charts 24
Maintenance Log 26
Explanation of Maintenance Items 42
Vehicle Identification 45
Table of Contents
3
A
t Toyota, our top priority is always
our customers. We know your
Toyota is an important part of your
life and something you depend on every
day. That’s why we’re dedicated to building
products of the highest quality and
reliability.
Our excellent warranty coverage is
evidence that we stand behind the quality
of our vehicles.
To further demonstrate our commitment to
our customers’ satisfaction, occasionally
we may establish a special policy
adjustment to pay for specific repairs that
are no longer covered by warranty. When
we establish such a policy adjustment, we
mail details to all applicable owners we
have on record. That’s why it’s important
to send in the card at the back of this
booklet if you change your address or if
you’ve purchased this vehicle from a
previous owner.
Our goal is for every Toyota customer to
enjoy outstanding quality, dependability
and peace of mind throughout their
ownership experience. We want you to be
a satisfied member of the Toyota family
for many miles to come.
This booklet describes the terms of
Toyota warranty coverage as well as
general owner responsibilities. The
scheduled maintenance section
describes your vehicle’s maintenance
requirements. Be sure to review this
information carefully, since proper
maintenance is required to ensure that
warranty coverage remains intact.
All information in this booklet is the latest
available at the time of publication and is
subject to change without notice.
Satisfaction Down the Road
INTRODUCTION
4
Introduction
B
oth Toyota and your Toyota dealer
are dedicated to serving your
automotive needs. Your complete
satisfaction is our first priority. Should you
have a problem or concern — either
during or after the warranty period —
please take the following steps to ensure
the quickest possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manager or
customer relations manager. In most
cases, a satisfactory solution can be
reached at this step.
Step 2
If the dealership does not address your
concern to your satisfaction, call the
Toyota Customer Experience Center at
(800) 331-4331.
Please have the following information
ready when you call:
•Your Toyota’s vehicle identification
number (located on the driver’s side
corner of the dashboard, under the
window)
•Current mileage on your vehicle
•Name of your Toyota dealership
A Toyota customer relations representative
will assist you in working with the
dealership to find a satisfactory solution.
Step 3
If your concern has still not been resolved
to your satisfaction, Toyota offers
additional assistance through the Dispute
Settlement Program, a dispute resolution
program administered by the National
Center for Dispute Settlement. The
purpose of the Dispute Settlement
Program is to resolve disputes through
arbitration — a process by which two
parties authorize an independent third
party to hear and resolve a dispute. The
program is informal and free of charge. To
request that your case be reviewed
through the program, complete the
customer claim form in the
Owner’s
Warranty Rights Notification
booklet
(found in your glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
If you would like to request a customer
claim form, call the Toyota Customer
Experience Center at (800) 331-4331.
When you call, please have your vehicle
identification number, the current mileage
on your Toyota and the names of your
selling and servicing dealerships.
If You Need Assistance
INTRODUCTION
Introduction
5
California residents: Toyota offers your
assistance through an informal dispute
settlement program called the California
Dispute Settlement Program (CDSP). A
brochure about the program is found in
your glove box. For additional information,
call the Toyota Customer Experience
Center at (800) 331-4331. You may also
contact the CDSP directly at (888)
300-6237. Failure to use the CDSP may
affect your rights and remedies under
California’s “Lemon Laws.”
This information about the Dispute
Settlement Programs is correct as of the
date of printing. However, the programs
may be changed without notice. For the
most current information about the
programs, call the Toyota Customer
Experience Center at (800) 331-4331.
If You Need Assistance
INTRODUCTION
6
Introduction
THE NEW WORLD OF
ANTI-THEFT TECHNOLOGY
This Toyota vehicle may be equipped with
an electronic “immobilizer” anti-theft
system. When the key is inserted into the
ignition switch it transmits an electronic
code to an immobilizer computer. The
engine will only start if the code in the key
matches the code in the immobilizer. If the
code does not match, the immobilizer
disables the ignition and fuel systems.
While an exact physical copy of the key
will open the door and allow retrieval of
items locked in the vehicle, it won’t start
the vehicle unless the key has the same
code as the immobilizer.
SECURITY
For security purposes, access to key
codes and service procedures for
electronically registering replacement keys
is restricted. Only a Toyota dealer or
certain bonded/registered independent
locksmiths can generate replacement keys.
The Immobilizer Key
INTRODUCTION
Introduction
7
REPLACING THE KEY
Upon purchase, each vehicle should have
two master keys and an aluminum tag
with a key-code imprinted on it.
To generate a fully functional replacement
key (one that will both open the doors and
start the engine), one of the master keys
is required. To make a key that will open
the door for retrieval of items locked
inside the vehicle, the aluminum key-code
tag can be used. If a master key or the
aluminum key-code tag is not available, a
Toyota dealer or certain registered
locksmiths can obtain the key code from a
restricted-access database. These
businesses can also access a service
utility to reprogram the immobilizer if all
registered master keys have been lost. If a
Toyota dealer is not available, please refer
to www.aloa.org to find a
bonded/registered locksmith who performs
high security key service.
KEEPING THE KEY SAFE
Replacing an immobilizer key may be
costly. It is advisable to keep a spare
master key and the aluminum key-code
tag in a safe place. If you record the
key-code in more than one place, do not
record it in a way that can be easily
identified and associated with the vehicle.
It is wise to keep a copy of the key-code
outside of the vehicle.
If the vehicle was delivered with less than
two keys and the aluminum key-code tag,
consider having the Toyota dealer or a
qualified independent automotive
locksmith make a duplicate key before you
need it.
The Immobilizer Key
INTRODUCTION
8
Introduction
W
e realize that your confidence in
the quality and reliability of our
products was a key factor in
your decision to buy a Toyota. We also
know how disruptive the loss of
transportation can be to your daily routine.
That’s why we’re pleased to offer you the
benefits of our Transportation Assistance
Policy.
Under this policy, you are eligible for
transportation assistance if your Toyota
must be kept overnight for
warranty-covered repairs. The policy
applies when your vehicle must be kept
overnight for any of the following reasons:
•The warranty repairs will take longer
than one day to complete.
•The warrantable condition requires
extensive diagnosis.
•The parts needed for the warranty
repairs are not readily available and
your vehicle is inoperative or unsafe
to drive.
The policy does not apply when warranty
repairs can be completed in one day but
the vehicle must be kept overnight due to
dealer or owner scheduling conflicts.
The Transportation Assistance Policy
applies for the duration of the New Vehicle
Limited Warranty. The policy applies to all
2012 model-year Toyotas sold and
serviced by authorized Toyota dealerships
in the mainland United States and Alaska.
For further details, please consult your
Toyota dealer.
Transportation Assistance
INTRODUCTION
Introduction
9
Who Is the Warrantor
The warrantor for these limited warranties
is Toyota Motor Sales, U.S.A., Inc.
(“Toyota”), 19001 South Western Avenue,
Torrance, California 90509-2991, a
California corporation.
Which Vehicles Are Covered
These warranties apply to all 2012 model
year RAV4 EV vehicles distributed by
Toyota that are originally sold by an
authorized dealer in the United States and
normally operated or touring in the United
States, U.S. territories or Canada.
Warranty coverage is automatically
transferred at no cost to subsequent
vehicle owners.
Multiple Warranty Conditions
This booklet contains warranty terms and
conditions that may vary depending on the
part covered. A warranty for specific parts
or systems, such as the Powertrain
Warranty or Traction Battery Warranty, is
governed by the coverage set forth in that
warranty as well as the General Warranty
Provisions.
When Warranty Begins
The warranty period begins on the
vehicle’s in-service date, which is the first
date the vehicle is either delivered to an
ultimate purchaser, leased, or used as a
company car or demonstrator.
Repairs Made at No Charge
Repairs and adjustments covered by these
warranties are made at no charge for parts
and labor.
Parts Replacement
Any needed parts replacement will be
made using new or remanufactured parts.
The decision whether a part should be
repaired or replaced will be made by the
servicing Toyota dealership and/or Toyota.
Parts scheduled to be replaced as required
maintenance are warranted until their first
replacement only.
Important: You must use the Dispute
Settlement Program (or, in California,
the CDSP) before seeking remedies
through a court action pursuant to the
Magnuson-Moss Warranty Act (the
“Act”). However, if you choose to
pursue rights and remedies not
created by the Act, you are not
required to use the Dispute Settlement
Program (CDSP). You may also be
required to use the Dispute Settlement
Program or CDSP before seeking
remedies under the “Lemon Laws” of
your state. Please check this booklet
and the appropriate page of the
Owner’s Warranty Rights Notification
booklet for additional information and
the requirements applicable to your
state.
General Warranty Provisions
WARRANTY
10
Your Warranties in Detail
Informal Dispute Settlement
Program
Toyota offers assistance through an
informal dispute settlement program called
the Dispute Settlement Program. This
program is administered by an
independent third party:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
Further information about this program
can be found in this booklet and the
Owner’s Warranty Rights Notification
booklet.
California residents: Toyota offers you
assistance through an informal dispute
settlement program called the California
Dispute Settlement Program (CDSP). A
brochure about the program is found in
your glove box. For additional information,
call the Toyota Customer Experience
Center at (800) 331-4331. You may also
contact the CDSP directly at (888)
300-6237. Failure to use the CDSP may
affect your rights and remedies under
California’s “Lemon Laws.”
Limitations
The performance of necessary repairs and
adjustments is the exclusive remedy under
these warranties or any implied warranties.
Toyota does not authorize any person to
create for it any other obligation or liability
in connection with this vehicle.
Any implied warranty of merchantability
or fitness for a particular purpose is
limited to the duration of these written
warranties. Some states do not allow
restrictions on how long an implied
warranty lasts, so this limitation may not
apply to you.
Your Rights Under State Law
These warranties give you specific legal
rights. You may also have other rights that
vary from state to state.
General Warranty Provisions
WARRANTY
Your Warranties in Detail
11
WARRANTY COVERAGE AT A GLANCE
* Regardless of charge mode
General Warranty Provisions
WARRANTY
12
Your Warranties in Detail
WHAT IS COVERED AND
HOW LONG
Basic Warranty
This warranty covers repairs and
adjustments needed to correct defects in
materials or workmanship of any part
supplied by Toyota, subject to the
exceptions indicated under “What Is Not
Covered” on pages 14-15.
Coverage is for 36 months or
36,000 miles, whichever occurs first, with
the exception of wheel alignment and
wheel balancing, which are covered for
12 months or 20,000 miles, whichever
occurs first.
Traction Battery Warranty
This warranty covers repairs needed to
correct defects in materials or
workmanship of the components listed
here and supplied by Toyota, subject to
the exceptions indicated under “What Is
Not Covered” on pages 14-15.
•Traction battery (lithium-ion battery)
Coverage is for 96 months or
100,000 miles, whichever occurs first
regardless of charge mode.
Powertrain Warranty
This warranty covers repairs needed to
correct defects in materials or
workmanship of any component listed in
the next column and supplied by Toyota,
subject to the exceptions indicated under
“What Is Not Covered” on pages 14-15.
Coverage is for 60 months or
60,000 miles, whichever occurs first.
EV Unit
•EV charger
•EV gateway control ECU
•EV traction motor assembly
•Power management control ECU
•Thermal control ECU
Front-Wheel-Drive System
Final drive housing and all internal parts,
axle shafts, drive shafts, constant velocity
joints, front hub and bearings, seals and
gaskets.
Restraint Systems Warranty
This warranty covers repairs needed to
correct defects in materials or
workmanship of any seatbelt or air bag
system supplied by Toyota, subject to the
exceptions indicated under “What Is Not
Covered” on pages 14-15.
Coverage is for 60 months or
60,000 miles, whichever occurs first.
For vehicles sold and registered in the
state of Kansas, the warranty for seatbelts
and related components is 10 years,
regardless of mileage.
New Vehicle Limited Warranty
WARRANTY
Your Warranties in Detail
13
Corrosion Perforation Warranty
This warranty covers repair or replacement
of any original body panel that develops
perforation from corrosion (rust-through),
subject to the exceptions indicated under
“What Is Not Covered” on pages 14-15.
Coverage is for 60 months, regardless of
mileage.
For information on how to protect your
vehicle from corrosion, see the section
entitled “Corrosion Prevention and
Appearance Care” in the
Owner’s Manual.
Towing
When your vehicle is inoperable due to
failure of a warranted part, towing service
to the nearest authorized Toyota dealership
is covered.
WHAT IS NOT COVERED
This warranty does not cover damage or
failures resulting directly or indirectly from
any of the following:
•Fire, accidents or theft
•Abuse or negligence
•Misuse — for example, racing or
overloading
•Improper repairs
•Alteration or tampering, including
installation of non-Genuine Toyota
Accessories
•Lack of or improper maintenance,
including use of fluids other than
those specified in the
Owner’s Manual
•Installation of non-Genuine Toyota
Parts
•Airborne chemicals, tree sap, road
debris (including stone chips), rail
dust, salt, hail, floods, wind storms,
lightning and other environmental
conditions
•Water contamination
•Use of incompatible charging device
•Neglecting to follow correct charging
procedure
This warranty also does not cover the
following:
Tires
Tires are covered by a separate warranty
provided by the tire manufacturer. See
page 17.
New Vehicle Limited Warranty
WARRANTY
14
Your Warranties in Detail
Gradual Capacity Reduction of
Traction Battery
Traction battery capacity (the ability to
hold a charge) gradually reduces with time
and use. This is a natural characteristic of
lithium-ion batteries. The extent at which
capacity is reduced changes drastically
depending on the environment (ambient
temperature, etc.) and usage conditions
such as how the vehicle is driven and how
the traction battery is charged. Reduction
of traction battery capacity is NOT covered
under warranty. In order to lessen the
possibility of capacity reduction, follow the
directions listed in the
Owner’s Manual
under “Capacity Reduction of the Traction
Battery.”
Normal Wear and Tear
Noise, vibration, cosmetic conditions and
other deterioration caused by normal wear
and tear.
Maintenance Expense
Normal maintenance services such as:
•Replacement of fluids and filters
•Lubrication
•Cleaning and polishing
•Replacement of worn wiper blades
and brake pads/linings
Vehicles With Altered Odometer
Failure of a vehicle on which the odometer
has been altered so that actual vehicle
mileage cannot be readily determined.
Salvage or Total-Loss Vehicles
Any vehicle that has ever been issued a
“salvage” title or similar title under any
state’s law; or has ever been declared a
“total loss” or equivalent by a financial
institution or insurer, such as by payment
for a claim in lieu of repairs because the
cost of repairs exceeded the cash value of
the vehicle.
Incidental Damages
Incidental or consequential damages
associated with a vehicle failure. Such
damages include but are not limited to
inconvenience; the cost of transportation,
telephone calls and lodging; the loss of
personal or commercial property; and the
loss of pay or revenue.
Disclaimer of Extra Expenses and
Damages
The performance of necessary repairs
and adjustments is the exclusive
remedy under this warranty or any
implied warranty. Toyota does not
authorize any person to create for it
any other obligation or liability in
connection with this vehicle. Toyota
shall not be liable for incidental or
consequential damages resulting from
breach of this written warranty or any
implied warranty. Any implied warranty
of merchantability or fitness for a
particular purpose is limited to the
duration of this written warranty,
except in states where this limitation is
not allowed.
New Vehicle Limited Warranty
WARRANTY
Your Warranties in Detail
15
DISPUTE RESOLUTION
If a dispute arises regarding your warranty
coverage, please follow the steps
described under “If You Need Assistance”
on pages 5-6. Please note that you must
use the Dispute Settlement Program (or, in
California, the CDSP) before seeking
remedies through a court action pursuant
to the Magnuson-Moss Warranty Act. You
may also be required to use the Dispute
Settlement Program or CDSP before
seeking remedies under the “Lemon Laws”
of your state. Please check the appropriate
page of the
Owner’s Warranty Rights
Notification
booklet (located in your glove
box) for the requirements applicable to
your state.
New Vehicle Limited Warranty
WARRANTY
16
Your Warranties in Detail
OBTAINING WARRANTY
SERVICE
The tires that come as original equipment
on your vehicle are warranted by their
manufacturer and not Toyota. A separate
warranty statement for the tires is in your
glove box.
To obtain service for a tire defect, take the
tire to an authorized dealer of the tire
manufacturer. (Refer to your local phone
directory for dealer locations.) Your Toyota
dealer may also be able to assist you in
obtaining warranty service from the
manufacturer.
For additional warranty information or
service assistance, contact the tire
manufacturer directly.
ORIGINAL EQUIPMENT
TIRE MANUFACTURERS
Yokohama Tire Corporation
601 South Acacia Avenue
Fullerton, CA 92831
(800) 722-9888
Tire Limited Warranty
WARRANTY
Your Warranties in Detail
17
GENERAL INFORMATION
You are responsible for ensuring that your
Toyota is operated and maintained
according to the instructions in the
Owner’s Manual
and this booklet.
You should keep detailed records of
vehicle maintenance, since under some
circumstances they may be required for
warranty coverage. These records should
include date of service, mileage at time of
service and a description of service
performed and/or parts installed. For your
convenience, a maintenance log is
included in this booklet. If you sell your
vehicle, you should give your maintenance
records to the new owner.
Toyota will not deny a warranty claim
solely because you do not have records to
show that you maintained your vehicle.
However, damage or failures caused by
lack of proper maintenance are not
covered under warranty.
WHERE TO GO FOR
MAINTENANCE
You may have maintenance performed on
your vehicle by any qualified person or
facility. However, Toyota recommends
having maintenance performed by an
authorized RAV4 EV Toyota dealership.
Powertrain and high voltage component
service or repairs should be performed by
an authorized RAV4 EV Toyota dealership
in accordance with the safety precautions
discussed at the beginning of this booklet.
In addition, software updates may be
available during your scheduled
maintenance visit and can only be installed
by an authorized RAV4 EV Toyota
dealership.
RAV4 EV authorized Toyota dealerships
have technicians who are specially trained
to maintain and repair Toyota RAV4 EV
vehicles. They stay current on the latest
service information through Toyota
technical bulletins, service publications
and training courses. They are also
certified through the Toyota Certification
Program, which involves a series of
rigorous written examinations. Feel free to
ask the Toyota dealership to show you
their technicians’ credentials.
You can be confident you’re getting the
best possible service for your vehicle
when you take it to an authorized RAV4
EV Toyota dealership.
Operation and Maintenance
WARRANTY
18
Your Responsibilities
REPLACEMENT PARTS
Warranty coverage is not dependent upon
the use of any particular brand of
replacement parts. However, Toyota
recommends using only Genuine Toyota
Parts when you need to replace a part on
your vehicle. Like all Toyota products,
Genuine Toyota Parts are built to the
highest standards of quality, durability and
performance. They are also designed to fit
your vehicle’s exact specifications.
Your Toyota dealership maintains an
extensive inventory of Genuine Toyota
Parts to meet your vehicle service needs.
And because it is linked electronically to
Toyota’s Parts Distribution Centers, the
dealership has quick access to any parts it
may not have in stock.
Genuine Toyota Parts are covered by their
own warranty (see your dealer for details)
or the remainder of any applicable New
Vehicle Limited Warranty, whichever is
longer. Non-Genuine Toyota Parts, or any
damage or failures resulting from their
use, are not covered by any Toyota
warranty.
Operation and Maintenance
WARRANTY
Your Responsibilities
19
BY GEOGRAPHIC REGION
In the United States, U.S.
Territories and Canada
To obtain warranty service in the United
States, U.S. territories or Canada, take
your vehicle to an authorized Toyota
dealership. If your vehicle cannot be
driven, contact your nearest Toyota
dealership for towing assistance. You do
not have to pay for towing to the nearest
Toyota dealership if your vehicle is
inoperable due to failure of a warranted
part.
The Toyota RAV4 EV is being offered in
limited quantities in certain California
markets. While non-powertrain warranty
service can be performed by any Toyota
dealership, powertrain and high voltage
component warranty service must only be
performed by an authorized RAV4 EV
dealership. Because your electric
powertrain warranty service can only be
performed by an authorized RAV4 EV
dealership, Toyota does not recommend
home-basing the vehicle outside the state
of California.
Outside the United States, U.S.
Territories and Canada
If you are using your vehicle outside the
United States, U.S. territories and Canada
and need warranty service, contact a local
Toyota dealership. Please note, however,
that your vehicle may not be repaired free
of charge because the local Toyota
distributor may have no obligation to
provide warranty service for your vehicle,
and/or your vehicle may not comply with
local regulatory or environmental
requirements.
EMERGENCY REPAIRS
If your vehicle is inoperable or unsafe to
drive and there is no Toyota dealership
reasonably available to make repairs, you
may perform the repairs yourself or have
them performed by another automotive
service provider. Toyota will reimburse you
for any of the repairs that are covered by
warranty. To receive reimbursement,
present to an authorized Toyota dealership
your paid repair invoices and any parts
that were removed from the vehicle. You
will be reimbursed for warranted parts at
the manufacturer’s suggested retail price
and warranted labor at a geographically
appropriate hourly rate multiplied by
Toyota’s recommended time allowance for
the repair.
If your vehicle requires emergency repair,
Toyota assumes no liability for subsequent
failures caused by improper repairs or the
use of non-Genuine Toyota Parts unless
you have the vehicle properly repaired in a
timely manner. To ensure that warranty
coverage remains intact, have your vehicle
inspected by an authorized Toyota
dealership as soon as possible after an
emergency repair.
Obtaining Warranty Service
WARRANTY
20
Your Responsibilities
The Toyota RAV4 EV is being offered in
limited quantities in certain California
markets. While non-powertrain warranty
service can be performed by any Toyota
dealership, powertrain and high voltage
component warranty service must only be
performed by an authorized RAV4 EV
dealership. Because your electric
powertrain warranty service can only be
performed by an authorized RAV4 EV
dealership, Toyota does not recommend
home-basing the vehicle outside the state
of California.
Obtaining Warranty Service
WARRANTY
Your Responsibilities
21
R
egular maintenance is essential to
obtaining the highest level of
performance, safety and reliability
from your Toyota. It can also increase
your vehicle’s resale value. The following
pages are designed to help you make sure
your vehicle receives proper and timely
maintenance. Along with other important
information related to vehicle service,
you’ll find factory-recommended
maintenance guidelines and a log in which
to document your vehicle’s maintenance
history.
In addition to scheduled maintenance,
your vehicle requires ongoing general
maintenance such as fluid checks and
visual inspections. These procedures are
explained in the “Vehicle Maintenance and
Care” section of the Owner’s Manual. Be
sure to perform these procedures regularly
to ensure the most trouble-free operation
of your vehicle.
With proper maintenance and care, your
vehicle will last longer and deliver more
dependable, economical performance.
Follow this booklet’s recommendations
and you’ll enjoy maximum reliability and
peace of mind from your Toyota for many
years to come.
The Importance of Scheduled Maintenance
22
Maintenance Log
MAINTENANCE
IMPORTANT MAINTENANCE
INFORMATION
Maintenance Records
Maintaining your vehicle according to the
recommendations in this booklet is
required to ensure that your warranty
coverage remains intact. You should keep
detailed records of vehicle maintenance,
including date of service, mileage at time
of service and a description of service
and/or parts installation performed. The
scheduled maintenance log in this booklet
can help you document this information. If
you sell your vehicle, be sure to give your
maintenance records to the new owner.
Toyota will not deny a warranty claim
solely because you do not have records to
show that you maintained your vehicle.
However, damage or failure caused by lack
of proper maintenance are not covered
under warranty.
Maintenance Providers
Maintenance and repair services may be
performed by you or by any automotive
service provider you choose. Toyota will
not deny a warranty claim solely because
you used a service provider other than a
Toyota dealership for maintenance and
repairs. However, damage or failure
caused by improper maintenance or
repairs are not covered under warranty.
Dealer-Recommended
Maintenance
Your dealer may recommend more
frequent maintenance intervals or more
maintenance services than those listed in
the scheduled maintenance log. These
additional services are not required to
maintain your warranty coverage. Ask your
dealer to explain any recommended
maintenance not included in the scheduled
maintenance log.
For a complete description of Toyota
warranty coverages, see the Warranty
Information portion of this booklet.
Maintaining Your Warranty
Maintenance Log
23
MAINTENANCE
R
egular maintenance is essential to
obtaining the highest level of
performance from your Toyota. It
can also increase your vehicle’s resale
value. This booklet presents Toyota’s
maintenance recommendations in
convenient checklists, so you can easily
see what type of maintenance your vehicle
needs and document that the work was
performed.
To ensure that your vehicle receives
first-quality service and parts, Toyota
recommends having maintenance
performed by an authorized Toyota
dealership. Toyota dealership technicians
are experts on Toyota vehicles, and they
use Genuine Toyota Parts designed to your
vehicle’s exact specifications. When you
go to a Toyota dealership, you can be
confident that they will use Genuine Toyota
parts and have Toyota-trained technicians.
Miles or Months?
Toyota recommends obtaining scheduled
maintenance for your vehicle every
5,000 miles or six months, whichever
comes first.
For example:
•If you drive 5,000 miles in less than
six months, you should obtain
maintenance at 5,000 miles - don’t
wait until six months.
•If at six months you have driven less
than 5,000 miles, you should obtain
maintenance at six months - don’t
wait until 5,000 miles.
Be sure to keep an eye on your mileage
so that you obtain maintenance when
recommended. If you are a low-mileage
driver, mark your calendar to remind
yourself to obtain maintenance every six
months.
Documenting Your Investment
To help you verify that you’ve invested in
proper maintenance, each maintenance
checklist includes space for your Toyota
dealership to certify that you obtained
Genuine Toyota Service for your vehicle.
The dealership may mark the dealer
service verification area with the following
stamp (which may be customized with the
dealership’s name):
Using the Maintenance Log Charts
24
Maintenance Log
MAINTENANCE
Special Operating Conditions
In addition to standard maintenance items,
the maintenance log indicates services that
should be performed on vehicles that are
driven under especially demanding
conditions. These “special operating
conditions” and their required maintenance
items are clearly indicated in each chart.
NOTE: You should perform these
additional maintenance services if you
drive
primarily
under any of the special
operating conditions indicated. If you
drive only occasionally under these
conditions, it is not necessary to
perform the additional services.
Additional Maintenance
In addition to scheduled maintenance,
your Toyota requires ongoing general
maintenance such as fluid checks and
visual inspections. These procedures are
explained in the ⬙Vehicle Maintenance and
Care⬙section of the
Owner’s Manual.
Be
sure to perform these procedures regularly
to ensure the most trouble-free operation
of your vehicle.
SuperChrome and Alloy Wheel
Care
If you purchased genuine Toyota
accessory Aluminum Alloy Wheels, follow
these cleaning guidelines to maintain the
appearance of your alloy wheels:
•If wheels are hot, wait for them to
cool before washing.
•Use a soft sponge or cotton cloth to
apply the same mild car-wash soap as
used for the vehicle body. Quickly
rinse off with water. Use a soft cloth
to apply the same car wax as used for
the vehicle body.
•DO NOT USE: Any kind of chemical
based cleaners, alcohol, solvents,
gasoline, steam cleaners, scouring
pads, wire brushes, or coarse
abrasives to clean your wheels.
Using the Maintenance Log Charts
Maintenance Log
25
MAINTENANCE
5,000 miles or 6 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Rotate tires
Visually inspect brake linings/drums and
brake pads/discs
Inspect the following:
__ Battery coolant
__ Health check
__ Motor/Inverter coolant
Additional Maintenance Items for
Special Operating Conditions
1
Driving on dirt roads or dusty roads:
Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect steering linkage and boots
Tighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
2
:
Tighten nuts and bolts on chassis and
body
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
10,000 miles or 12 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Rotate tires
Visually inspect brake linings/drums and
brake pads/discs
Inspect the following:
__ Battery coolant
__ Health check
__ Motor/Inverter coolant
Additional Maintenance Items for
Special Operating Conditions
1
Driving on dirt roads or dusty roads:
Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect steering linkage and boots
Tighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading
2
:
Tighten nuts and bolts on chassis and
body
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
Maintenance Log
MAINTENANCE
26
Maintenance Log
15,000 miles or 18 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Rotate tires
Visually inspect brake linings/drums and brake pads/discs
Inspect the following:
__ Ball joints and dust covers
__ Battery coolant
__ Brake lines and hoses
__ Drive shaft boots
__ Health check
__ Heater coolant
__ Motor/Inverter coolant
__ Radiator, condenser, hoses and/or
intercooler
__ Steering gear box
__ Steering linkage and boots
Note: Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may
shorten the life of the cabin air filter. Replacement may be needed if you notice
reduced air flow from the air conditioner and heater or if the windows fog easily when
you use the ⬙Fresh⬙mode. Consult your dealer if any of these conditions occur.
Additional Maintenance Items for Special Operating Conditions
1
Driving on dirt roads or dusty roads:
Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading
2
:
Tighten nuts and bolts on chassis and body
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
1
Perform these service items only if you drive primarily under the conditions indicated.
2
Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
Maintenance Log
MAINTENANCE
Maintenance Log
27
20,000 miles or 24 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Rotate tires
Visually inspect brake linings/drums and
brake pads/discs
Inspect the following:
__ Battery coolant
__ Health check
__ Motor/Inverter coolant
Additional Maintenance Items for
Special Operating Conditions
1
Driving on dirt roads or dusty roads:
Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect steering linkage and boots
Tighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading
3
:
Tighten nuts and bolts on chassis and
body
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
25,000 miles or 30 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Rotate tires
Visually inspect brake linings/drums and
brake pads/discs
Inspect the following:
__ Battery coolant
__ Health check
__ Motor/Inverter coolant
Additional Maintenance Items for
Special Operating Conditions
1
Driving on dirt roads or dusty roads:
Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect steering linkage and boots
Tighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading
3
:
Tighten nuts and bolts on chassis and
body
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
Maintenance Log
MAINTENANCE
28
Maintenance Log
30,000 miles or 36 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Replace cabin air filter
Rotate tires
Inspect the following:
__ Ball joints and dust covers
__ Battery coolant
__ Brake lines and hoses
__ Brake linings/drums and brake
pads/discs
2
__ Drive shaft boots
__ Health check
__ Heater coolant
__ Motor/Inverter coolant
__ Radiator, condenser, hoses and/or
intercooler
__ Steering gear box
__ Steering linkage and boots
Additional Maintenance Items for Special Operating Conditions
1
Driving on dirt roads or dusty roads:
Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading
3
:
Tighten nuts and bolts on chassis and body
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
1
Perform these service items only if you drive primarily under the conditions indicated.
2
Inspect thickness measurement and disc runout.
3
Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
Maintenance Log
MAINTENANCE
Maintenance Log
29
35,000 miles or 42 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Rotate tires
Visually inspect brake linings/drums and
brake pads/discs
Inspect the following:
__ Battery coolant
__ Health check
__ Motor/Inverter coolant
Additional Maintenance Items for
Special Operating Conditions
1
Driving on dirt roads or dusty roads:
Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect steering linkage and boots
Tighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading
2
:
Tighten nuts and bolts on chassis and
body
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
40,000 miles or 48 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Replace battery coolant
3
Replace motor/inverter coolant
4
Rotate tires
Visually inspect brake linings/drums and
brake pads/discs
Inspect the following:
__ Battery coolant
__ Health check
__ Motor/Inverter coolant
Additional Maintenance Items for
Special Operating Conditions
1
Driving on dirt roads or dusty roads:
Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect steering linkage and boots
Tighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading
2
:
Tighten nuts and bolts on chassis and
body
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
Maintenance Log
MAINTENANCE
30
Maintenance Log
45,000 miles or 54 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Rotate tires
Visually inspect brake linings/drums and brake pads/discs
Inspect the following:
__ Ball joints and dust covers
__ Battery coolant
__ Brake lines and hoses
__ Drive shaft boots
__ Health check
__ Heater coolant
__ Motor/Inverter coolant
__ Radiator, condenser, hoses and/or
intercooler
__ Steering gear box
__ Steering linkage and boots
Note: Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may
shorten the life of the cabin air filter. Replacement may be needed if you notice
reduced air flow from the air conditioner and heater or if the windows fog easily when
you use the ⬙Fresh⬙mode. Consult your dealer if any of these conditions occur.
Additional Maintenance Items for Special Operating Conditions
1
Driving on dirt roads or dusty roads:
Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading
2
:
Tighten nuts and bolts on chassis and body
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
1
Perform these service items only if you drive primarily under the conditions indicated.
2
Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
3
Perform this service item at every 48 months regardless of miles. Refer to “Battery Coolant” in the
“Explanation of Maintenance Items” section in the back of this guide for more information.
4
Perform this service item at every 48 months regardless of miles. Refer to “Motor/Inverter Coolant” in the
“Explanation of Maintenance Items” section in the back of this guide for more information.
Maintenance Log
MAINTENANCE
Maintenance Log
31
50,000 miles or 60 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Rotate tires
Visually inspect brake linings/drums and
brake pads/discs
Inspect the following:
__ Battery coolant
__ Health check
__ Motor/Inverter coolant
Additional Maintenance Items for
Special Operating Conditions
1
Driving on dirt roads or dusty roads:
Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect steering linkage and boots
Tighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading
3
:
Tighten nuts and bolts on chassis and
body
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
55,000 miles or 66 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Rotate tires
Visually inspect brake linings/drums and
brake pads/discs
Inspect the following:
__ Battery coolant
__ Health check
__ Motor/Inverter coolant
Additional Maintenance Items for
Special Operating Conditions
1
Driving on dirt roads or dusty roads:
Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect steering linkage and boots
Tighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading
3
:
Tighten nuts and bolts on chassis and
body
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
Maintenance Log
MAINTENANCE
32
Maintenance Log
60,000 miles or 72 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Replace cabin air filter
Rotate tires
Inspect the following:
__ Ball joints and dust covers
__ Battery coolant
__ Brake lines and hoses
__ Brake linings/drums and brake
pads/discs
2
__ Drive shaft boots
__ Health check
__ Heater coolant
__ Motor/Inverter coolant
__ Radiator, condenser, hoses and/or
intercooler
__ Steering gear box
__ Steering linkage and boots
Additional Maintenance Items for Special Operating Conditions
1
Driving on dirt roads or dusty roads:
Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading
3
:
Tighten nuts and bolts on chassis and body
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
1
Perform these service items only if you drive primarily under the conditions indicated.
2
Inspect thickness measurement and disc runout.
3
Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
Maintenance Log
MAINTENANCE
Maintenance Log
33
65,000 miles or 78 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Rotate tires
Visually inspect brake linings/drums and
brake pads/discs
Inspect the following:
__ Battery coolant
__ Health check
__ Motor/Inverter coolant
Additional Maintenance Items for
Special Operating Conditions
1
Driving on dirt roads or dusty roads:
Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect steering linkage and boots
Tighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading
2
:
Tighten nuts and bolts on chassis and
body
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
70,000 miles or 84 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Rotate tires
Visually inspect brake linings/drums and
brake pads/discs
Inspect the following:
__ Battery coolant
__ Health check
__ Motor/Inverter coolant
Additional Maintenance Items for
Special Operating Conditions
1
Driving on dirt roads or dusty roads:
Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect steering linkage and boots
Tighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading
2
:
Tighten nuts and bolts on chassis and
body
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
Maintenance Log
MAINTENANCE
34
Maintenance Log
75,000 miles or 90 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Rotate tires
Visually inspect brake linings/drums and brake pads/discs
Inspect the following:
__ Ball joints and dust covers
__ Battery coolant
__ Brake lines and hoses
__ Drive shaft boots
__ Health check
__ Heater coolant
__ Motor/Inverter coolant
__ Radiator, condenser, hoses and/or
intercooler
__ Steering gear box
__ Steering linkage and boots
Note: Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may
shorten the life of the cabin air filter. Replacement may be needed if you notice
reduced air flow from the air conditioner and heater or if the windows fog easily when
you use the ⬙Fresh⬙mode. Consult your dealer if any of these conditions occur.
Additional Maintenance Items for Special Operating Conditions
1
Driving on dirt roads or dusty roads:
Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading
2
:
Tighten nuts and bolts on chassis and body
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
1
Perform these service items only if you drive primarily under the conditions indicated.
2
Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
Maintenance Log
MAINTENANCE
Maintenance Log
35
80,000 miles or 96 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Replace battery coolant
1
Replace motor/inverter coolant
2
Rotate tires
Visually inspect brake linings/drums and
brake pads/discs
Inspect the following:
__ Battery coolant
__ Health check
__ Motor/Inverter coolant
Additional Maintenance Items for
Special Operating Conditions
3
Driving on dirt roads or dusty roads:
Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect steering linkage and boots
Tighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading
4
:
Tighten nuts and bolts on chassis and
body
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
85,000 miles or 102 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Rotate tires
Visually inspect brake linings/drums and
brake pads/discs
Inspect the following:
__ Battery coolant
__ Health check
__ Motor/Inverter coolant
Additional Maintenance Items for
Special Operating Conditions
2
Driving on dirt roads or dusty roads:
Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect steering linkage and boots
Tighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading
3
:
Tighten nuts and bolts on chassis and
body
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
Maintenance Log
MAINTENANCE
36
Maintenance Log
90,000 miles or 108 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Replace cabin air filter
Rotate tires
Inspect the following:
__ Ball joints and dust covers
__ Battery coolant
__ Brake lines and hoses
__ Brake linings/drums and brake
pads/discs
5
__ Drive shaft boots
__ Health check
__ Heater coolant
__ Motor/Inverter coolant
__ Radiator, condenser, hoses and/or
intercooler
__ Steering gear box
__ Steering linkage and boots
Additional Maintenance Items for Special Operating Conditions
2
Driving on dirt roads or dusty roads:
Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading
3
:
Tighten nuts and bolts on chassis and body
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
1
Perform this service item at every 48 months regardless of miles. Refer to “Battery Coolant” in the “Explanation of
Maintenance Items” section in the back of this guide for more information.
2
Perform this service item at every 48 months regardless of miles. Refer to “Motor/Inverter Coolant” in the
“Explanation of Maintenance Items” section in the back of this guide for more information.
3
Perform these service items only if you drive primarily under the conditions indicated.
4
Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
5
Inspect thickness measurement and disc runout.
Maintenance Log
MAINTENANCE
Maintenance Log
37
95,000 miles or 114 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Rotate tires
Visually inspect brake linings/drums and
brake pads/discs
Inspect the following:
__ Battery coolant
__ Health check
__ Motor/Inverter coolant
Additional Maintenance Items for
Special Operating Conditions
1
Driving on dirt roads or dusty roads:
Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect steering linkage and boots
Tighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading
2
:
Tighten nuts and bolts on chassis and
body
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
100,000 miles or 120 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Replace heater coolant
3
Replace transaxle lubricant fluid
Rotate tires
Visually inspect brake linings/drums and
brake pads/discs
Inspect the following:
__ Battery coolant
__ Health check
__ Motor/Inverter coolant
Additional Maintenance Items for
Special Operating Conditions
1
Driving on dirt roads or dusty roads:
Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect steering linkage and boots
Tighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading
2
:
Tighten nuts and bolts on chassis and
body
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
Maintenance Log
MAINTENANCE
38
Maintenance Log
105,000 miles or 126 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Rotate tires
Visually inspect brake linings/drums and brake pads/discs
Inspect the following:
__ Ball joints and dust covers
__ Battery coolant
__ Brake lines and hoses
__ Drive shaft boots
__ Health check
__ Heater coolant
__ Motor/Inverter coolant
__ Radiator, condenser, hoses and/or
intercooler
__ Steering gear box
__ Steering linkage and boots
Note: Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may
shorten the life of the cabin air filter. Replacement may be needed if you notice
reduced air flow from the air conditioner and heater or if the windows fog easily when
you use the ⬙Fresh⬙mode. Consult your dealer if any of these conditions occur.
Additional Maintenance Items for Special Operating Conditions
1
Driving on dirt roads or dusty roads:
Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading
2
:
Tighten nuts and bolts on chassis and body
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
1
Perform these service items only if you drive primarily under the conditions indicated.
2
Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
3
Initial replacement at 100,000 miles/120 months. Replace every 50,000 miles/60 months thereafter. Refer to
“Heater Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for more information.
Maintenance Log
MAINTENANCE
Maintenance Log
39
110,000 miles or 132 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Rotate tires
Visually inspect brake linings/drums and
brake pads/discs
Inspect the following:
__ Battery coolant
__ Health check
__ Motor/Inverter coolant
Additional Maintenance Items for
Special Operating Conditions
1
Driving on dirt roads or dusty roads:
Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect steering linkage and boots
Tighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading
2
:
Tighten nuts and bolts on chassis and
body
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
115,000 miles or 138 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Rotate tires
Visually inspect brake linings/drums and
brake pads/discs
Inspect the following:
__ Battery coolant
__ Health check
__ Motor/Inverter coolant
Additional Maintenance Items for
Special Operating Conditions
1
Driving on dirt roads or dusty roads:
Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect steering linkage and boots
Tighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading
2
:
Tighten nuts and bolts on chassis and
body
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
Maintenance Log
MAINTENANCE
40
Maintenance Log
120,000 miles or 144 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Replace cabin air filter
Replace battery coolant
3
Replace motor/inverter coolant
4
Rotate tires
Inspect the following:
__ Ball joints and dust covers
__ Battery coolant
__ Brake lines and hoses
__ Brake linings/drums and brake
pads/discs
5
__ Drive shaft boots
__ Health check
__ Heater coolant
__ Motor/Inverter coolant
__ Radiator, condenser, hoses and/or
intercooler
__ Steering gear box
__ Steering linkage and boots
Additional Maintenance Items for Special Operating Conditions
1
Driving on dirt roads or dusty roads:
Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading
2
:
Tighten nuts and bolts on chassis and body
DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
1
Perform these service items only if you drive primarily under the conditions indicated.
2
Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
3
Perform this service item at every 48 months regardless of miles. Refer to “Battery Coolant” in the “Explanation of
Maintenance Items” section in the back of this guide for more information.
4
Perform this service item at every 48 months regardless of miles. Refer to “Motor/Inverter Coolant” in the
“Explanation of Maintenance Items” section in the back of this guide for more information.
5
Inspect thickness measurement and disc runout.
Maintenance Log
MAINTENANCE
Maintenance Log
41
T
he following descriptions are
provided to give you a better
understanding of the maintenance
items that should be performed on your
vehicle. The scheduled maintenance log
indicates at which mileage/time intervals
each item should be performed. Please
note that many maintenance items should
be performed only by a qualified
technician.
For further information on maintenance
items you can perform yourself, see
the “Vehicle Maintenance and Care”
and “Do-It-Yourself Maintenance”
sections of the
Owner’s Manual.
Ball Joints and Dust Covers
Check the suspension and steering linkage
ball joints for looseness and damage.
Check all dust covers for deterioration and
damage. Replace any deteriorated or
damaged parts. A qualified technician
should perform these operations.
Battery Coolant
Replace at specified intervals. When
performing inspections, check that the
battery coolant level is between the ⬙FULL⬙
and ⬙LOW⬙lines on the see-through
reservoir tank.
Notice: A qualified technician should
perform this operation.
•Only use ⬙Zerex G 48⬙or ⬙Glysantin G
48⬙. The dilution ratio for both ⬙Zerex
G48⬙and ⬙Glysantin G 48⬙is 50%
coolant and 50% deionized water.
Therefore, dilution is needed when
coolant in the vehicle is added.
•Do not use TOYOTA Super Long Life
Coolant (SLLC) or similar high quality
ethylene glycol based non-silicate,
non-amine, non-nitrite, and non-borate
coolant with long-life hybrid organic
acid technology.
•To prevent foreign matter such as
dust or dirt from entering the cooling
system, make sure to confirm that the
container used to add coolant is clean
and free of foreign matter such as
dust or dirt.
Brake Lines and Hoses
Visually inspect for proper installation.
Check for chafing, cracks, deterioration
and signs of leakage. Replace any
deteriorated or damaged parts. A qualified
technician should perform these
operations.
Brake Linings/Drums and Brake
Pads/Discs
Check the brake linings (shoes) and
drums for scoring, burning, fluid leakage,
broken parts and excessive wear. Check
the pads for excessive wear and the discs
for runout, excessive wear and fluid
leakage. Replace any deteriorated or
damaged parts. A qualified technician
should perform these operations.
Explanation of Maintenance Items
42
Maintenance Log
MAINTENANCE
Cabin Air Filter
Replace at specified intervals. Driving in
heavy traffic, on dirt roads or in urban,
desert or dusty areas may shorten filter’s
life. More frequent replacement may be
necessary.
Drive Shaft Boots
Check the drive shaft boots and clamps
for cracks, deterioration and damage.
Replace any deteriorated or damaged parts
and, if necessary, repack the grease. A
qualified technician should perform these
operations.
Driver’s Floor Mat
•Only use the driver’s floor mat
designed specifically for the model
and model year of your vehicle.
•Always properly secure the driver’s
floor mat using the retaining hooks.
•Never install another floor mat on top
of the existing driver’s floor mat.
•Never install the driver’s floor mat
upside down.
Health Check
Notice: This operation is to be performed
by a qualified technician.
•Technician will use the Toyota
Techstream Diagnostic Tool to
generate a Vehicle Health Check
Summary.
•Diagnostic codes will be recovered
and displayed if present in the
vehicle’s various systems.
•Service Campaign status (if any
outstanding) will be displayed.
•Firmware versions for vehicle
electronic control units are confirmed,
where applicable.
Heater Coolant
Replace at specified intervals. When
performing inspections, check that the
heater coolant level is between the ⬙FULL⬙
and ⬙LOW⬙lines on the see-through
reservoir tank.
Notice: A qualified technician should
perform this operation.
•Only use TOYOTA Super Long Life
Coolant (SLLC) or similar high quality
ethylene glycol based non-silicate,
nonamine, nonnitrite, and non-borate
coolant.
•Use coolant that is diluted by 50%.
•Do not use Zerex G48.
•To prevent foreign matter such as
dust or dirt from entering the cooling
system, make sure to confirm that the
container used to add coolant is clean
and free of foreign matter such as
dust or dirt.
Explanation of Maintenance Items
Maintenance Log
43
MAINTENANCE
Motor/Inverter Coolant
Replace at specified intervals. When
performing inspections, check that the
motor and inverter (electric vehicle motor
assembly) coolant level is between the
⬙FULL⬙and ⬙LOW⬙lines on the
see-through reservoir tank.
Notice: A qualified technician should
perform this operation.
•Only use ⬙Zerex G 48⬙or ⬙Glysantin G
48⬙. The dilution ratio for both ⬙Zerex
G48⬙and ⬙Glysantin G 48⬙is 50%
coolant and 50% deionized water.
Therefore, dilution is needed when
coolant in the vehicle is added.
•Do not use TOYOTA Super Long Life
Coolant (SLLC) or similar high quality
ethylene glycol based non-silicate,
non-amine, non-nitrite, and non-borate
coolant with long-life hybrid organic
acid technology.
•To prevent foreign matter such as
dust or dirt from entering the cooling
system, make sure to confirm that the
container used to add coolant is clean
and free of foreign matter such as
dust or dirt.
Nuts and Bolts on Chassis and
Body
Re-tighten the seat-mounting bolts and
front/rear suspension member retaining
bolts to specified torque.
Radiator, Condenser, Hoses
and/or Intercooler
Inspect for damage, debris, corrosion,
kinks, cracks, rot, clogging and leaks.
Have any problem repaired immediately by
a qualified technician.
Steering Gear Box
Inspect for signs of leakage. If you
discover any leakage, have it repaired
immediately by a qualified technician.
Steering Linkage and Boots
With the vehicle stopped, check for
excessive freeplay in the steering wheel.
Inspect the linkage for bending and
damage and the dust boots for
deterioration, cracks and damage. Replace
any damaged parts. A qualified technician
should perform these operations.
Tire Rotation
Tires should be rotated according to the
instructions in the
Owner’s Manual.
When
rotating tires, check for damage and
uneven wear. Replace if necessary.
Transaxle Lubricant Fluid
Replace at specified intervals. When
performing inspections, check each
component for signs of leakage. If you
discover any leakage, have it repaired by a
qualified technician immediately.
Explanation of Maintenance Items
44
Maintenance Log
MAINTENANCE
Model
In-service date
Selling dealership
Key number
Body style
Mileage at delivery
Selling dealership phone number
Vehicle Identification Number
Vehicle Identification
MAINTENANCE
Maintenance Log
45
Notes
MAINTENANCE
46
Maintenance Log
Notes
MAINTENANCE
Maintenance Log
47
Notes
MAINTENANCE
48
Maintenance Log
