Toyota Toyota/Scion OWI/SMG T MMS 16RAV4HV

User Manual: Toyota 2016 Toyota RAV4 HV Owners Manual Pdf | Owner's Manual Pdf

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If your name or address has changed
or you purchased your Toyota as a
used vehicle, please complete and
mail the attached card, even if your
warranty coverage has expired. This
will enable Toyota to contact you with
important product or safety updates
concerning your vehicle. If the card
is no longer attached, please call the
Toyota Customer Experience Center
at (800) 331-4331.

Mr.

Mrs.

First name

City

Ms.

–
Primary phone number

–

Miss

Dr.

M.I.

Company name

Street address or P.O. Box

Day

/
Year

EVV

Check here if
address below
is for company

Apt. or suite number

–
Zip code

New owner, purchased vehicle used

Mo.

Last name

Effective date of
this information

State

–
Alternate phone number

–

Same owner, additional driver who should receive product/safety updates

Same owner, name and/or address has changed

Owner Information Change Form

MAINTENANCE GUIDE

Vehicle Identification Number (required to process change)

Check one:

Warranty &
This information is obtained solely for the use of Toyota Motor Sales, U.S.A., Inc.

E-mail address

2 0 1 6
Toyota occasionally sends special promotional offers to registered owners. Check here if you prefer not to receive these offers.

0050516WMGRAVH2
Printed in U.S.A. 1/16
15-TCS-09231

RAV4 Hybrid
www.toyota.com

Welcome to the Toyota Family
2016 NOTAVAILABLE (R4H)

2016 NOTAVAILABLE (R4H)

hank you for purchasing a Toyota
vehicle. We know you have many
options when considering which
vehicle to buy, and we appreciate your
decision to select Toyota.

For more information about our vehicles,
our company or the products and services
available for your vehicle, please visit
Toyota’s official Web site,
www.toyota.com.

We want you to enjoy owning your Toyota
as much as you enjoy driving it. This
booklet is designed to help. Here you’ll
find information on Toyota’s warranty
coverage and maintenance recommendations for your vehicle. There are two
easy-to-follow sections: one for warranty
and one for maintenance. The tab on the
side of each page identifies the section
you are in.

We wish you many miles of safe and
pleasurable driving, and we look forward
to serving you in the years ahead.
Welcome to the Toyota family!

Table of Contents

WARRANTY INFORMATION
Introduction
Satisfaction Down the Road

If You Need Assistance

The Immobilizer Key

Transportation Assistance

Your Warranties in Detail
General Warranty Provisions

New Vehicle Limited Warranty

Federal Emission Control Warranty

California Emission Control Warranty

Tire Limited Warranty

Your Responsibilities
Operation and Maintenance

Obtaining Warranty Service

Table of Contents

MAINTENANCE INFORMATION
Introduction
The Importance of Scheduled Maintenance

Maintaining Your Warranty

Maintenance Log
Using the Maintenance Log Charts

Maintenance Log

Explanation of Maintenance Items

Vehicle Identification

Find It Online
You can also find scheduled maintenance information for your vehicle at
toyota.com/owners. Toyota Owners has all the information you need for your
new vehicle in one place!
• View Owner's Manuals online
• Track your service history
• Watch and learn with how-to-videos
• Take advantage of service offer specials

INTRODUCTION

Satisfaction Down the Road

t Toyota, our top priority is always
our customers. We know your
Toyota is an important part of your
life and something you depend on every
day. That’s why we’re dedicated to building
products of the highest quality and
reliability.
Our excellent warranty coverage is
evidence that we stand behind the quality
of our vehicles. We’re confident — as you
should be — that your Toyota will provide
you with many years of enjoyable driving.
To further demonstrate our commitment to
our customers’ satisfaction, occasionally
we may establish a special policy
adjustment to pay for specific repairs that
are no longer covered by warranty. When
we establish such a policy adjustment, we
mail details to all applicable owners we
have on record. That’s why it’s important
to send in the card at the back of this
booklet if you change your address or if
you’ve purchased this vehicle from a
previous owner.
To provide you with added protection
against unexpected service costs, we offer
Toyota Financial Services vehicle service
agreements and Toyota Auto Care and
Toyota Care Plus pre-paid maintenance
programs. Each offers plans to meet a
wide variety of needs. Your dealership can
help you select the plan that’s best for
you.

4 Introduction

Our goal is for every Toyota customer to
enjoy outstanding quality, dependability
and peace of mind throughout their
ownership experience. We want you to be
a satisfied member of the Toyota family
for many miles to come.
This booklet describes the terms of
Toyota warranty coverage as well as
general owner responsibilities. The
scheduled maintenance section
describes your vehicle’s maintenance
requirements. Be sure to review this
information carefully, since proper
maintenance is required to ensure that
warranty coverage remains intact.
All information in this booklet is the latest
available at the time of publication and is
subject to change without notice.

If You Need Assistance

Step 1
Discuss the situation with a dealership
manager, such as the service manager or
customer relations manager. In most
cases, a satisfactory solution can be
reached at this step.

Step 2
If the dealership does not address your
concern to your satisfaction, call the
Toyota Customer Experience Center at
(800) 331-4331.
Please have the following information
ready when you call:
• Your Toyota’s vehicle identification
number (located on the driver’s side
corner of the dashboard, under the
window)
• Current mileage on your vehicle
• Name of your Toyota dealership

Step 3
If your concern has still not been resolved
to your satisfaction, Toyota offers
additional assistance through the Dispute
Settlement Program, a dispute resolution
program administered by the National
Center for Dispute Settlement. The
purpose of the Dispute Settlement
Program is to resolve disputes through
arbitration — a process by which two
parties authorize an independent third
party to hear and resolve a dispute. The
program is informal and free of charge. To
request that your case be reviewed
through the program, complete the
customer claim form in the Owner’s
Warranty Rights Notification booklet
(found in your glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
If you would like to request a customer
claim form, call the Toyota Customer
Experience Center at (800) 331-4331.
When you call, please have your vehicle
identification number, the current mileage
on your Toyota and the names of your
selling and servicing dealerships.

A Toyota customer relations representative
will assist you in working with the
dealership to find a satisfactory solution.

Introduction

INTRODUCTION

oth Toyota and your Toyota dealer
are dedicated to serving your
automotive needs. Your complete
satisfaction is our first priority. Should you
have a problem or concern — either
during or after the warranty period —
please take the following steps to ensure
the quickest possible response:

INTRODUCTION

If You Need Assistance

California residents: Toyota offers your
assistance through an informal dispute
settlement program called the California
Dispute Settlement Program (CDSP). A
brochure about the program is found in
your glove box. For additional information,
call the Toyota Customer Experience
Center at (800) 331-4331. You may also
contact the CDSP directly at (888)
300-6237. Failure to use the CDSP may
affect your rights and remedies under
California’s “Lemon Laws.”
This information about the Dispute
Settlement Programs is correct as of the
date of printing. However, the programs
may be changed without notice. For the
most current information about the
programs, call the Toyota Customer
Experience Center at (800) 331-4331.

6 Introduction

The Immobilizer Key
THE NEW WORLD OF
ANTI-THEFT TECHNOLOGY

For security purposes, access to key
codes and service procedures for
electronically registering replacement keys
is restricted. Only a Toyota dealer or
certain bonded/registered independent
locksmiths can generate replacement keys.

Introduction

INTRODUCTION

This Toyota vehicle may be equipped with
an electronic “immobilizer” anti-theft
system. When the key is inserted into the
ignition switch it transmits an electronic
code to an immobilizer computer. The
engine will only start if the code in the key
matches the code in the immobilizer. If the
code does not match, the immobilizer
disables the ignition and fuel systems.
While an exact physical copy of the key
will open the door and allow retrieval of
items locked in the vehicle, it won’t start
the vehicle unless the key has the same
code as the immobilizer.

SECURITY

INTRODUCTION

The Immobilizer Key

REPLACING THE KEY

KEEPING THE KEY SAFE

Upon purchase, each vehicle should have
two master keys and an aluminum tag
with a key-code imprinted on it.

Replacing an immobilizer key may be
costly. It is advisable to keep a spare
master key and the aluminum key-code
tag in a safe place. If you record the
key-code in more than one place, do not
record it in a way that can be easily
identified and associated with the vehicle.
It is wise to keep a copy of the key-code
outside of the vehicle.

To generate a fully functional replacement
key (one that will both open the doors and
start the engine), one of the master keys
is required. To make a key that will open
the door for retrieval of items locked
inside the vehicle, the aluminum key-code
tag can be used. If a master key or the
aluminum key-code tag is not available, a
Toyota dealer or certain registered
locksmiths can obtain the key code from a
restricted-access database. These
businesses can also access a service
utility to reprogram the immobilizer if all
registered master keys have been lost. If a
Toyota dealer is not available, please refer
to www.aloa.org to find a
bonded/registered locksmith who performs
high security key service.

8 Introduction

If the vehicle was delivered with less than
two keys and the aluminum key-code tag,
consider having the Toyota dealer or a
qualified independent automotive
locksmith make a duplicate key before you
need it.

Transportation Assistance

Under this policy, you are eligible for
transportation assistance if your Toyota
must be kept overnight for
warranty-covered repairs. The policy
applies when your vehicle must be kept
overnight for any of the following reasons:

The policy does not apply when warranty
repairs can be completed in one day but
the vehicle must be kept overnight due to
dealer or owner scheduling conflicts.
The Transportation Assistance Policy
applies for the duration of the New Vehicle
Limited Warranty. The policy applies to all
2016 model-year Toyotas sold and
serviced by authorized Toyota dealerships
in the mainland United States and Alaska.
For further details, please consult your
Toyota dealer.

• The warranty repairs will take longer
than one day to complete.
• The warrantable condition requires
extensive diagnosis.
• The parts needed for the warranty
repairs are not readily available and
your vehicle is inoperative or unsafe
to drive.

Introduction

INTRODUCTION

e realize that your confidence in
the quality and reliability of our
products was a key factor in
your decision to buy a Toyota. We also
know how disruptive the loss of
transportation can be to your daily routine.
That’s why we’re pleased to offer you the
benefits of our Transportation Assistance
Policy.

WARRANTY

General Warranty Provisions

Important: You must use the Dispute
Settlement Program (or, in California,
the CDSP) before seeking remedies
through a court action pursuant to the
Magnuson-Moss Warranty Act (the
“Act”). However, if you choose to
pursue rights and remedies not
created by the Act, you are not
required to use the Dispute Settlement
Program (CDSP). You may also be
required to use the Dispute Settlement
Program or CDSP before seeking
remedies under the “Lemon Laws” of
your state. Please check this booklet
and the appropriate page of the
Owner’s Warranty Rights Notification
booklet for additional information and
the requirements applicable to your
state.

Who Is the Warrantor
The warrantor for these limited warranties
is Toyota Motor Sales, U.S.A., Inc.
(“Toyota”), 19001 South Western Avenue,
Torrance, California 90509-2991, a
California corporation.

Which Vehicles Are Covered
These warranties apply to all 2016 model
year RAV4 Hybrid vehicles distributed by
Toyota that are originally sold by an
authorized dealer in the United States and
normally operated or touring in the United
States, U.S. territories or Canada.
Warranty coverage is automatically
transferred at no cost to subsequent
vehicle owners.

10 Your Warranties in Detail

Multiple Warranty Conditions
This booklet contains warranty terms and
conditions that may vary depending on the
part covered. A warranty for specific parts
or systems, such as the Powertrain
Warranty or Emission Performance
Warranty, is governed by the coverage set
forth in that warranty as well as the
General Warranty Provisions.

When Warranty Begins
The warranty period begins on the
vehicle’s in-service date, which is the first
date the vehicle is either delivered to an
ultimate purchaser, leased, or used as a
company car or demonstrator.

Repairs Made at No Charge
Repairs and adjustments covered by these
warranties are made at no charge for parts
and labor.

Parts Replacement
Any needed parts replacement will be
made using new or remanufactured parts.
The decision whether a part should be
repaired or replaced will be made by the
servicing Toyota dealership and/or Toyota.
Parts scheduled to be replaced as required
maintenance are warranted until their first
replacement only.

General Warranty Provisions

Informal Dispute Settlement
Program

National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
Further information about this program
can be found in this booklet and the
Owner’s Warranty Rights Notification
booklet.
California residents: Toyota offers you
assistance through an informal dispute
settlement program called the California
Dispute Settlement Program (CDSP). A
brochure about the program is found in
your glove box. For additional information,
call the Toyota Customer Experience
Center at (800) 331-4331. You may also
contact the CDSP directly at (888)
300-6237. Failure to use the CDSP may
affect your rights and remedies under
California’s “Lemon Laws.”

The performance of necessary repairs and
adjustments is the exclusive remedy under
these warranties or any implied warranties.
Toyota does not authorize any person to
create for it any other obligation or liability
in connection with this vehicle.
Any implied warranty of merchantability
or fitness for a particular purpose is
limited to the duration of these written
warranties. Some states do not allow
restrictions on how long an implied
warranty lasts, so this limitation may not
apply to you.

Your Rights Under State Law
These warranties give you specific legal
rights. You may also have other rights that
vary from state to state.

Your Warranties in Detail

WARRANTY

Toyota offers assistance through an
informal dispute settlement program called
the Dispute Settlement Program. This
program is administered by an
independent third party:

Limitations

General Warranty Provisions

WARRANTY

WARRANTY COVERAGE AT A GLANCE

12 Your Warranties in Detail

New Vehicle Limited Warranty
WHAT IS COVERED AND
HOW LONG
Powertrain Warranty

This warranty covers repairs and
adjustments needed to correct defects in
materials or workmanship of any part
supplied by Toyota, subject to the
exceptions indicated under “What Is Not
Covered” on pages 15-16.

This warranty covers repairs needed to
correct defects in materials or
workmanship of any component listed
below and in the next column and
supplied by Toyota, subject to the
exceptions indicated under “What Is Not
Covered” on pages 15-16.

Coverage is for 36 months or
36,000 miles, whichever occurs first, with
the exception of wheel alignment and
wheel balancing, which are covered for
12 months or 12,000 miles, whichever
occurs first.

Hybrid System Warranty
This warranty covers repairs needed to
correct defects in materials or
workmanship of the components listed
here and supplied by Toyota, subject to
the exceptions indicated under “What Is
Not Covered” on pages 15-16.

WARRANTY

Basic Warranty

Coverage is for 60 months or
60,000 miles, whichever occurs first.
Engine
Cylinder block and head and all internal
parts, timing gears and gaskets, timing
chain/belt and cover, flywheel, valve
covers, oil pan, oil pump, engine mounts,
turbocharger housing and all internal
parts, supercharger housing and all
internal parts, engine control computer,
water pump, fuel pump, seals and gaskets.

• Battery control module (battery
voltage sensor)
• Hybrid battery
• Hybrid control module (power
management control module)
• Inverter with converter
Coverage is for 96 months or
100,000 miles, whichever occurs first.

Your Warranties in Detail

WARRANTY

New Vehicle Limited Warranty

Transmission and Transaxle

Corrosion Perforation Warranty

Case and all internal parts, torque
converter, clutch cover, transmission
mounts, transfer case and all internal
parts, engine control computer, seals and
gaskets.

This warranty covers repair or replacement
of any original body panel that develops
perforation from corrosion (rust-through),
subject to the exceptions indicated under
“What Is Not Covered” on pages 15-16.

Front-Wheel-Drive System

Coverage is for 60 months, regardless of
mileage.

Final drive housing and all internal parts,
axle shafts, drive shafts, constant velocity
joints, front hub and bearings, seals and
gaskets.
Rear-Wheel-Drive System
Axle housing and all internal parts,
propeller shafts, U-joints, axle shafts, drive
shafts, bearings, supports, seals and
gaskets.

Restraint Systems Warranty
This warranty covers repairs needed to
correct defects in materials or
workmanship of any seatbelt or air bag
system supplied by Toyota, subject to the
exceptions indicated under “What Is Not
Covered” on pages 15-16.
Coverage is for 60 months or
60,000 miles, whichever occurs first.
For vehicles sold and registered in the
state of Kansas, the warranty for seatbelts
and related components is 10 years,
regardless of mileage.

14 Your Warranties in Detail

For information on how to protect your
vehicle from corrosion, refer to sections
related to maintenance and care in the
Owner’s Manual.

Towing
When your vehicle is inoperable due to
failure of a warranted part, towing service
to the nearest authorized Toyota dealership
is covered.

New Vehicle Limited Warranty

WHAT IS NOT COVERED

• Fire, accidents or theft
• Abuse or negligence
• Misuse — for example, racing or
overloading
• Improper repairs
• Alteration or tampering, including
installation of non-Genuine Toyota
Accessories
• Lack of or improper maintenance,
including use of fluids other than
those specified in the Owner’s Manual
• Installation of non-Genuine Toyota
Parts
• Airborne chemicals, tree sap, road
debris (including stone chips), rail
dust, salt, hail, floods, wind storms,
lightning and other environmental
conditions
• Water contamination
This warranty also does not cover the
following:

Tires

Maintenance Expense
Normal maintenance services such as:
•
•
•
•
•
•

Engine tune-ups
Replacement of fluids and filters
Lubrication
Cleaning and polishing
Replacement of spark plugs and fuses
Replacement of worn wiper blades,
brake pads/linings and clutch linings

Vehicles With Altered Odometer
Failure of a vehicle on which the odometer
has been altered so that actual vehicle
mileage cannot be readily determined.

Salvage or Total-Loss Vehicles
Any vehicle that has ever been issued a
“salvage” title or similar title under any
state’s law; or has ever been declared a
“total loss” or equivalent by a financial
institution or insurer, such as by payment
for a claim in lieu of repairs because the
cost of repairs exceeded the cash value of
the vehicle. This exclusion does not apply
to the emission control warranties.

Tires are covered by a separate warranty
provided by the tire manufacturer. See
page 30.

Normal Wear and Tear
Noise, vibration, cosmetic conditions and
other deterioration caused by normal wear
and tear.

Your Warranties in Detail

WARRANTY

This warranty does not cover damage or
failures resulting directly or indirectly from
any of the following:

New Vehicle Limited Warranty

WARRANTY

Incidental Damages
Incidental or consequential damages
associated with a vehicle failure. Such
damages include but are not limited to
inconvenience; the cost of transportation,
telephone calls and lodging; the loss of
personal or commercial property; and the
loss of pay or revenue.
Disclaimer of Extra Expenses and
Damages
The performance of necessary repairs
and adjustments is the exclusive
remedy under this warranty or any
implied warranty. Toyota does not
authorize any person to create for it
any other obligation or liability in
connection with this vehicle. Toyota
shall not be liable for incidental or
consequential damages resulting from
breach of this written warranty or any
implied warranty. Any implied warranty
of merchantability or fitness for a
particular purpose is limited to the
duration of this written warranty,
except in states where this limitation is
not allowed.

16 Your Warranties in Detail

New Vehicle Limited Warranty

DISPUTE RESOLUTION
WARRANTY

If a dispute arises regarding your warranty
coverage, please follow the steps
described under “If You Need Assistance”
on page 5. Please note that you must use
the Dispute Settlement Program (or, in
California, the CDSP) before seeking
remedies through a court action pursuant
to the Magnuson-Moss Warranty Act. You
may also be required to use the Dispute
Settlement Program or CDSP before
seeking remedies under the “Lemon Laws”
of your state. Please check the appropriate
page of the Owner’s Warranty Rights
Notification booklet (located in your glove
box) for the requirements applicable to
your state.

Your Warranties in Detail

Federal Emission Control Warranty

WARRANTY

WHAT IS COVERED AND
HOW LONG
Emission Defect Warranty

Emission Performance Warranty

Toyota warrants that your vehicle:

Some states and localities have
established vehicle inspection and
maintenance (I/M) programs to encourage
proper vehicle maintenance. If an
EPA-approved I/M program is in force in
your area, you are eligible for Emission
Performance Warranty coverage.

• Was designed, built and equipped to
conform at the time of sale with
applicable federal emissions
standards.
• Is free from defects in materials and
workmanship that may cause the
vehicle to fail to meet these standards.
Federal regulations require that this
warranty be in effect for two years or
24,000 miles from the vehicle’s in-service
date, whichever occurs first. However,
under the terms of the Basic Warranty,
Toyota provides coverage of three years or
36,000 miles, whichever occurs first.
Specific components may have longer
coverage under the terms of the
Powertrain Warranty. Additionally,
components marked “8/80” in the parts
list on pages 19–20 have coverage of
eight years or 80,000 miles, whichever
occurs first.

18 Your Warranties in Detail

Under the terms of the Emission
Performance Warranty and federal
regulations, Toyota will make all necessary
repairs if both of the following occur:
• Your vehicle fails to meet applicable
emissions standards as determined by
an EPA-approved emissions test.
• This failure results or will result in
some penalty to you — such as a fine
or denial of the right to use your
vehicle — under local, state or federal
law.
This warranty is in effect for two years or
24,000 miles from the vehicle’s in-service
date, whichever occurs first. Additionally,
components marked “8/80” in the parts
list on pages 19–20 have coverage of
eight years or 80,000 miles, whichever
occurs first.

Federal Emission Control Warranty

WHAT IS NOT COVERED

WARRANTY PARTS LIST

These warranty obligations do not apply to
failures or noncompliance caused by:

Air/Fuel Metering System

Provisions under the “What Is Not
Covered” section of the New Vehicle
Limited Warranty also apply to this
warranty.

•
•
•
•

Air/fuel ratio feedback control system
Cold-start enrichment system
Deceleration control system
Electronic fuel injection system
components
– Airflow sensor
– Engine control module (8/80)
– Throttle body
– Other components

Air Induction System
• Intake manifold and intake air surge
tank

Catalyst System
• Catalytic converter and protector
(8/80)
• Constricted fuel filler neck
• Exhaust manifold
• Exhaust pipe (manifold to catalyst
and/or catalyst to catalyst)

Evaporative Control System
•
•
•
•
•

Charcoal canister
Diaphragm valve
Fuel filler cap
Fuel tank
Vapor liquid separator

8/80 = Covered for eight years or 80,000 miles, whichever occurs first.

Your Warranties in Detail

WARRANTY

• The use of replacement parts not
certified in accordance with
aftermarket parts certification
regulations.
• The use of replacement parts not
equivalent in quality or design to
original equipment parts.

WARRANTY

Federal Emission Control Warranty

Exhaust Gas Recirculation
(EGR) System

Other Parts Used in Above
Systems

• EGR gas temperature sensor
• EGR valve
• Associated parts

• Data link connector (8/80)
• Hoses, clamps, fittings, tubing and
mounting hardware
• Malfunction indicator light and bulb
(8/80)
• Pulleys, belts and idlers
• Sealing gaskets and devices
• Sensors, solenoids, switches and
valves

Hybrid System
• Battery control module (battery
voltage sensor) (8/80)*
• Battery thermistor
• Electric vehicle junction box
• Generator
• Hybrid battery*
• Hybrid control module (power
management control module) (8/80)*
• Inverter with converter*
• Motor
• System main relay and battery current
sensor

Ignition System
•
•
•
•

Distributor and internal parts
Ignition coil and ignitor
Ignition wires
Spark plugs*

Positive Crankcase Ventilation
(PCV) System
• Oil filler cap
• PCV valve or orifice

* Covered under the Hybrid System Warranty for eight years or 100,000 miles, whichever occurs first.
* Warranted until first required maintenance under terms of the California Emission Control Warranty.
8/80 = Covered for eight years or 80,000 miles, whichever occurs first.

20 Your Warranties in Detail

Federal Emission Control Warranty

REPLACEMENT PARTS

You are responsible for performance of
the required maintenance indicated in the
Owner’s Manual and this booklet. Toyota
will not deny a warranty claim solely
because you do not have records to show
that you maintained your vehicle. However,
any failure or noncompliance caused by
lack of maintenance is not covered by this
warranty.

To ensure optimum performance and
maintain the quality built into your
vehicle’s emission control systems, Toyota
recommends the use of Genuine Toyota
Parts when servicing or repairing the
systems.

When maintenance and repairs are paid
for by you, these services may be
performed by you or by any automotive
service provider you choose. Toyota will
not deny a warranty claim solely
because you used a service provider
other than a Toyota dealership for
maintenance and repairs. However, any
failure or noncompliance caused by
improper maintenance or repairs is not
covered by this warranty.

Warranty coverage is not dependent
upon the use of any particular brand of
replacement parts and you may elect to
use non-Genuine Toyota Parts for
maintenance and repairs. However, use
of replacement parts that are not
equivalent in quality to Genuine Toyota
Parts may impair the effectiveness of the
emission control systems.
If you use replacement parts that have
maintenance or replacement schedules
different from those of Genuine Toyota
Parts, you must follow the maintenance
and replacement schedules for the parts
you are using. In addition, you should
ensure that such parts are warranted by
their manufacturers to be equivalent to
Genuine Toyota Parts.

Your Warranties in Detail

WARRANTY

MAINTENANCE

Federal Emission Control Warranty

WARRANTY

IF YOUR VEHICLE FAILS
AN EMISSIONS TEST
If your vehicle fails an EPA-approved
emissions test, you may make a claim
under the Emission Performance Warranty.
To do so, take your vehicle to an
authorized Toyota dealership and present a
copy of the emissions test report. Also,
take your maintenance records in case
they are needed.
If your claim qualifies for coverage, the
dealership will repair your vehicle within
30 days (unless a shorter period is
required by law). If your claim is denied,
Toyota will notify you in writing of the
reason within the same period. If we fail
to do so, we will repair your vehicle free
of charge. The only exceptions allowed are
when you request or agree to a delay, or
when a delay is caused by factors beyond
the control of Toyota or the dealership.
For information on how to obtain service
under the Emission Defect Warranty, see
page 33, “Obtaining Warranty Service.”

22 Your Warranties in Detail

IF YOU HAVE QUESTIONS
If you have questions or concerns about
your federal emission warranty coverage,
please refer to “If You Need Assistance”
on page 5. In the case of the Emission
Performance Warranty, you may also
request information from or report
complaints to:
U.S. Environmental Protection Agency
Vehicle Programs & Compliance Division
(6405J)
Attn: Warranty Complaints
401 M Street SW
Washington, D.C. 20460
Vehicles equipped with a California
Certified Emission Control System that
are sold, registered and operated in
California or any state that adopts
California emission warranty provisions
are also covered by the California
Emission Control Warranty (see page
24). Currently, Connecticut, Delaware,
Maine, Maryland, Massachusetts, New
Jersey, New York, Oregon, Pennsylvania,
Rhode Island, Vermont and Washington
are the other states to which the California
Emission Control Warranty applies.

Federal Emission Control Warranty

DEALER CERTIFICATE

1) On the basis of written notification
furnished by Toyota, we have
knowledge that the vehicle is covered
by an EPA Certificate of Conformity.
2) We have visually inspected those
emission control devices or portions
thereof that are visible without
removing or adjusting any
components or systems,
emissions-related or otherwise. On
the basis of this inspection, there are
no apparent deficiencies in the
installation of emission control
devices by Toyota. (For purposes of
this certificate, “emission control
devices” is limited to devices installed
on a vehicle for the sole or primary
purpose of controlling emissions and
which were not in general use before
1968.)
3) We have performed all emission
control system preparations required
by Toyota prior to the sale of the
vehicle as set forth in Toyota’s current
pre-delivery service manual.
4) Except as may be provided in
Paragraph 5, if this vehicle fails an
EPA-approved emissions test within
three months or 4,000 miles
(whichever comes first) of delivery to
the ultimate purchaser, and the
vehicle has been maintained and used
in accordance with the written
instructions for proper maintenance

and use, Toyota will remedy the
nonconformity free of charge under
the terms of the Emission
Performance Warranty.
5) If the vehicle was used as a company
car or demonstrator, check the box
and complete the following:
❑ The vehicle with which this statement
is delivered was placed into service as
a company car or demonstrator prior
to delivery. The Emission Performance
Warranty period commenced on the
date the vehicle was first placed into
service, which was:

Month

Day

Year

Note: The dealership makes no
representation or warranty that the
emission control system or any part
thereof is without defect or that the
system will perform properly. The
Emission Performance Warranty referred
to in Paragraph 4 and furnished with the
vehicle is solely that of the manufacturer.
This statement is required by section 207
of the Clean Air Act (42 U.S.C. 7541) and
the EPA regulations issued thereunder.

Dealership Name

Your Warranties in Detail

WARRANTY

We (the dealership) want you to know that
at the time your new Toyota vehicle is
being delivered:

California Emission Control Warranty

WARRANTY

YOUR WARRANTY RIGHTS
AND OBLIGATIONS
Vehicles equipped with a California
Certified Emission Control System that
are sold, registered and operated in
California or any state that adopts
California emission warranty provisions
are covered by this warranty. Currently,
Connecticut, Delaware, Maine,
Maryland, Massachusetts, New Jersey,
New York, Oregon, Pennsylvania, Rhode
Island, Vermont and Washington are the
other states to which this warranty applies.
Vehicles covered by this warranty are
also covered by the Federal Emission
Control Warranty (see page 18).

The California Air Resources Board (CARB)
and Toyota are pleased to explain the
emission control system warranty for your
2016 vehicle. In California, new motor
vehicles must be designed, built and
equipped to meet the state’s stringent
anti-smog standards. CARB regulations
require that Toyota must warrant the
emission control system on your vehicle
for the time periods indicated on the next
page, provided there has been no abuse,
neglect or improper maintenance of your
vehicle.
Your emission control system may include
parts such as the fuel injection system,
ignition system, catalytic converter and
engine computer. Also included may be
hoses, belts, connectors and other
emissions-related assemblies.
Where a warrantable condition exists,
Toyota will repair your vehicle at no cost
to you, including diagnosis, parts and
labor.

24 Your Warranties in Detail

California Emission Control Warranty
OWNER’S WARRANTY
RESPONSIBILITIES

1) For three years or 50,000 miles,
whichever occurs first:
– If your vehicle fails a smog-check
test, all necessary repairs and
adjustments will be made by Toyota
to ensure that your vehicle passes
the test. This is your Emission
Control System PERFORMANCE
WARRANTY.
– If an emissions-related part listed
on pages 19–20 is defective, the
part will be repaired or replaced by
Toyota. This is your SHORT-TERM
Emission Control System DEFECT
WARRANTY. Specific components
may have longer coverage under the
terms of the Powertrain Warranty.

You are responsible for performance of
the required maintenance indicated in the
Owner’s Manual and this booklet. Toyota
recommends that you retain all receipts
covering maintenance on your vehicle, but
Toyota cannot deny warranty coverage
solely for the lack of receipts or your
failure to ensure the performance of all
scheduled maintenance.

2) For seven years or 70,000 miles,
whichever occurs first:
– If an emissions-related part listed
on page 26 is defective, the part will
be repaired or replaced by Toyota.
This is your LONG-TERM Emission
Control System DEFECT
WARRANTY.

You are responsible for presenting your
vehicle to a Toyota dealership as soon as
a problem exists. The warranty repairs
should be completed in a reasonable
amount of time, not to exceed 30 days.
You should also be aware that Toyota may
deny you warranty coverage if your vehicle
or a part has failed due to abuse, neglect,
improper maintenance or unapproved
modifications.
If you have any questions regarding your
warranty rights and responsibilities, you
should contact the Toyota Customer
Experience Center at (800) 331-4331 or
the California Air Resources Board, Mobile
Source Control Division, at 9528 Telstar
Avenue, Suite 4, El Monte, CA 91731,
(800) 242-4450.

Your Warranties in Detail

WARRANTY

MANUFACTURER’S
WARRANTY COVERAGE

California Emission Control Warranty

WHAT IS NOT COVERED
WARRANTY

These warranty obligations do not apply to
failures or noncompliance caused by:
• The use of replacement parts not
certified in accordance with
aftermarket parts certification
regulations.
• The use of replacement parts not
equivalent in quality or design to
original equipment parts.
Provisions under the “What Is Not
Covered” section of the New Vehicle
Limited Warranty also apply to this
warranty.

PARTS LIST: LONG-TERM
EMISSION DEFECT
WARRANTY
The parts listed here are covered for seven
years or 70,000 miles from the vehicle’s
in-service date, whichever occurs first.

Air/Fuel Metering System
• Engine control computer (engine
control module)
• Fuel pump
• Injector
• Throttle body

Air Induction System
• Intake manifold

Catalyst System
• Exhaust front pipe (including catalytic
converter)
• Exhaust manifold (including manifold
converter)

EGR System
• EGR cooler

Evaporative Control System
• Charcoal canister
• Fuel suction plate
• Fuel tank

26 Your Warranties in Detail

California Emission Control Warranty

MAINTENANCE
Hybrid System

Ignition System
• Knock sensor

† Covered under the Hybrid System Warranty for eight years or 100,000 miles, whichever occurs first.

Your Warranties in Detail

WARRANTY

• Battery †
• Battery control module (battery
voltage sensor) †
• HV control module (power
management control module) †
• HV battery junction block (including
system main relay) †
• Inverter with converter †
• Motor assembly, RR traction with
transaxle
• Transaxle (including motor and
generator)

California Emission Control Warranty

WARRANTY

REPLACEMENT PARTS
To ensure optimum performance and
maintain the quality built into your
vehicle’s emission control systems, Toyota
recommends the use of Genuine Toyota
Parts when servicing or repairing the
systems.
Warranty coverage is not dependent
upon the use of any particular brand of
replacement parts and you may elect to
use non-Genuine Toyota Parts for
maintenance and repairs. However, use
of replacement parts that are not
equivalent in quality to Genuine Toyota
Parts may impair the effectiveness of the
emission control systems.
If you use replacement parts that have
maintenance or replacement schedules
different from those of Genuine Toyota
Parts, you must follow the maintenance
and replacement schedules for the parts
you are using. In addition, you should
ensure that such parts are warranted by
their manufacturers to be equivalent to
Genuine Toyota Parts.

28 Your Warranties in Detail

IF YOUR VEHICLE FAILS A
SMOG-CHECK TEST
If your vehicle fails a smog-check test,
you may make a claim under the Emission
Performance Warranty. To do so, take your
vehicle to an authorized Toyota dealership
and present a copy of the smog-check test
report. Also, take your maintenance
records in case they are needed.
If your claim qualifies for coverage, the
dealership will repair your vehicle within
30 days (unless a shorter period is
required by law). If your claim is denied,
Toyota will notify you in writing of the
reason within the same period. If we fail
to do so, we will repair your vehicle free
of charge. The only exceptions allowed are
when you request or agree to a delay, or
when a delay is caused by factors beyond
the control of Toyota or the dealership.
For information on how to obtain service
under the Emission Defect Warranty, see
page 33, “Obtaining Warranty Service.”

California Emission Control Warranty

IF YOU HAVE QUESTIONS

If a Toyota dealership is unable to
complete repairs on your vehicle within
30 days, you may have the repairs made
under Toyota’s provisions for emergency
warranty repairs. See page 33 for details.

If you have questions or concerns about
your vehicle’s California emission warranty
coverage, please follow the steps
described under “If You Need Assistance”
on pages 5. You may also request
information from or report complaints to:
California Air Resources Board
Mobile Source Control Division
9528 Telstar Avenue
Suite 4
El Monte, CA 91731
(800) 242-4450

Your Warranties in Detail

WARRANTY

REPAIR DELAYS

WARRANTY

Tire Limited Warranty
OBTAINING WARRANTY
SERVICE

ORIGINAL EQUIPMENT
TIRE MANUFACTURERS

The tires that come as original equipment
on your vehicle are warranted by their
manufacturer and not Toyota. A separate
warranty statement for the tires is in your
glove box.

American Kenda Rubber
7095 Americana Parkway
Reynoldsburg, OH 43068
(866) 536–3287

To obtain service for a tire defect, take the
tire to an authorized dealer of the tire
manufacturer. (Refer to your local phone
directory for dealer locations.) Your Toyota
dealer may also be able to assist you in
obtaining warranty service from the
manufacturer.
For additional warranty information or
service assistance, contact the tire
manufacturer directly.

Bridgestone/Firestone
535 Marriott Drive
Nashville, TN 37214
Bridgestone: (800) 847-3272
Firestone: (800) 356-4644
Continental Tire of North America
1800 Continental Blvd.
Charlotte, NC 28273
(800) 847-3349
Dunlop Tires
1144 East Market Street
Akron, OH 44316
(800) 321–2136
Goodyear Tire and Rubber Co.
1144 East Market Street
Akron, OH 44316
(800) 321–2136
Hankook Tire America Corporation
1450 Valley Road
Wayne, NJ 07470
(800) 426-5665
Michelin North America
One Park Way South
P.O. Box 19001
Greenville, SC 29602
(800) 847-3435
Toyo Tire (U.S.A.) Corporation
6261 Katella Ave., Suite 2B
Cypress, CA 90630
(800) 442-8696
Yokohama Tire Corporation
1 MacArthur Place, Suite 800
Santa Ana, CA 92707
(800) 722-9888

30 Your Warranties in Detail

Operation and Maintenance

GENERAL INFORMATION

You should keep detailed records of
vehicle maintenance, since under some
circumstances they may be required for
warranty coverage. These records should
include date of service, mileage at time of
service and a description of service
performed and/or parts installed. For your
convenience, a maintenance log is
included in this booklet. If you sell your
vehicle, you should give your maintenance
records to the new owner.
Toyota will not deny a warranty claim
solely because you do not have records to
show that you maintained your vehicle.
However, damage or failures caused by
lack of proper maintenance are not
covered under warranty.

You may have maintenance performed on
your vehicle by any qualified person or
facility. However, Toyota recommends
having maintenance performed by an
authorized Toyota dealership.
Toyota dealership technicians are specially
trained to maintain and repair Toyota
vehicles. They stay current on the latest
service information through Toyota
technical bulletins, service publications
and training courses. Many are also
certified through the Toyota Certification
Program, which involves a series of
rigorous written examinations. Feel free to
ask any Toyota dealership to show you
their technicians’ credentials.
You can be confident you’re getting the
best possible service for your vehicle
when you take it to a Toyota dealership.

Your Responsibilities

WARRANTY

You are responsible for ensuring that your
Toyota is operated and maintained
according to the instructions in the
Owner’s Manual and this booklet.

WHERE TO GO FOR
MAINTENANCE

Operation and Maintenance

WARRANTY

REPLACEMENT PARTS
Warranty coverage is not dependent upon
the use of any particular brand of
replacement parts. However, Toyota
recommends using only Genuine Toyota
Parts when you need to replace a part on
your vehicle. Like all Toyota products,
Genuine Toyota Parts are built to the
highest standards of quality, durability and
performance. They are also designed to fit
your vehicle’s exact specifications.
Your Toyota dealership maintains an
extensive inventory of Genuine Toyota
Parts to meet your vehicle service needs.
And because it is linked electronically to
Toyota’s Parts Distribution Centers, the
dealership has quick access to any parts it
may not have in stock.

32 Your Responsibilities

Genuine Toyota Parts are covered by their
own warranty (see your dealer for details)
or the remainder of any applicable New
Vehicle Limited Warranty, whichever is
longer. Non-Genuine Toyota Parts, or any
damage or failures resulting from their
use, are not covered by any Toyota
warranty.

Obtaining Warranty Service

EMERGENCY REPAIRS

In the United States, U.S.
Territories, Canada and Mexico

If your vehicle is inoperable or unsafe to
drive and there is no Toyota dealership
reasonably available to make repairs, you
may perform the repairs yourself or have
them performed by another automotive
service provider. Toyota will reimburse you
for any of the repairs that are covered by
warranty. To receive reimbursement,
present to an authorized Toyota dealership
your paid repair invoices and any parts
that were removed from the vehicle. You
will be reimbursed for warranted parts at
the manufacturer’s suggested retail price
and warranted labor at a geographically
appropriate hourly rate multiplied by
Toyota’s recommended time allowance for
the repair.

To obtain warranty service in the United
States, U.S. territories, Canada or Mexico,
take your vehicle to an authorized Toyota
dealership. If your vehicle cannot be
driven, contact your nearest Toyota
dealership for towing assistance. You do
not have to pay for towing to the nearest
Toyota dealership if your vehicle is
inoperable due to failure of a warranted
part.

Outside the United States, U.S.
Territories, Canada and Mexico
If you are using your vehicle outside the
United States, U.S. territories, Canada and
Mexico and need warranty service, contact
a local Toyota dealership. Please note,
however, that your vehicle may not be
repaired free of charge because the local
Toyota distributor may have no obligation
to provide warranty service for your
vehicle, and/or your vehicle may not
comply with local regulatory or
environmental requirements.

If your vehicle requires emergency repair,
Toyota assumes no liability for subsequent
failures caused by improper repairs or the
use of non-Genuine Toyota Parts unless
you have the vehicle properly repaired in a
timely manner. To ensure that warranty
coverage remains intact, have your vehicle
inspected by an authorized Toyota
dealership as soon as possible after an
emergency repair.

Your Responsibilities

WARRANTY

BY GEOGRAPHIC REGION

The Importance of Scheduled Maintenance

MAINTENANCE

egular maintenance is essential to
obtaining the highest level of
performance, safety and reliability
from your Toyota. It can also increase
your vehicle’s resale value. The following
pages are designed to help you make sure
your vehicle receives proper and timely
maintenance. Along with other important
information related to vehicle service,
you’ll find factory-recommended
maintenance guidelines and a log in which
to document your vehicle’s maintenance
history.

34 Maintenance Log

In addition to scheduled maintenance,
your vehicle requires ongoing general
maintenance such as fluid checks and
visual inspections. These procedures are
explained in the “Maintenance and Care”
section of the Owner’s Manual. Be sure to
perform these procedures regularly to
ensure the most trouble-free operation of
your vehicle.
With proper maintenance and care, your
vehicle will last longer and deliver more
dependable, economical performance.
Follow this booklet’s recommendations
and you’ll enjoy maximum reliability and
peace of mind from your Toyota for many
years to come.

Maintaining Your Warranty
IMPORTANT MAINTENANCE
INFORMATION
It is especially important to both
routinely check your vehicle’s engine oil
level (once a month) and regularly
replace the engine oil and oil filter (see
the Maintenance Log section of this
booklet to determine how often you
should change your vehicle’s oil and
filter). Failure to do so can cause oil
starvation and or oil gelling, which can
result in severe damage to your vehicle
and require costly repairs that are not
covered by the New Vehicle Limited
Warranty.

Maintenance Providers

Maintenance Records

Your dealer may recommend more
frequent maintenance intervals or more
maintenance services than those listed in
the scheduled maintenance log. These
additional services are not required to
maintain your warranty coverage. Ask your
dealer to explain any recommended
maintenance not included in the scheduled
maintenance log.

Maintaining your vehicle according to the
recommendations in this booklet is
required to ensure that your warranty
coverage remains intact. You should keep
detailed records of vehicle maintenance,
including date of service, mileage at time
of service and a description of service
and/or parts installation performed. The
scheduled maintenance log in this booklet
can help you document this information. If
you sell your vehicle, be sure to give your
maintenance records to the new owner.

Maintenance and repair services may be
performed by you or by any automotive
service provider you choose. Toyota will
not deny a warranty claim solely because
you used a service provider other than a
Toyota dealership for maintenance and
repairs. However, damage or failure
caused by improper maintenance or
repairs are not covered under warranty.

Dealer-Recommended
Maintenance

For a complete description of Toyota
warranty coverages, see the Warranty
Information portion of this booklet.

MAINTENANCE

Toyota will not deny a warranty claim
solely because you do not have records to
show that you maintained your vehicle.
However, damage or failure caused by lack
of proper maintenance are not covered
under warranty.

Maintenance Log

Using the Maintenance Log Charts

egular maintenance is essential to
obtaining the highest level of
performance from your Toyota. It
can also increase your vehicle’s resale
value. This booklet presents Toyota’s
maintenance recommendations in
convenient checklists, so you can easily
see what type of maintenance your vehicle
needs and document that the work was
performed.

• If at six months you have driven less
than 5,000 miles, you should obtain
maintenance at six months - don’t
wait until 5,000 miles.

To ensure that your vehicle receives
first-quality service and parts, Toyota
recommends having maintenance
performed by an authorized Toyota
dealership. Toyota dealership technicians
are experts on Toyota vehicles, and they
use Genuine Toyota Parts designed to your
vehicle’s exact specifications. When you
go to a Toyota dealership, you can be
confident that they will use Genuine Toyota
parts and have Toyota-trained technicians.

Documenting Your Investment

MAINTENANCE

Miles or Months?
Toyota recommends obtaining scheduled
maintenance for your vehicle every
5,000 miles or six months, whichever
comes first.
For example:
• If you drive 5,000 miles in less than
six months, you should obtain
maintenance at 5,000 miles - don’t
wait until six months.

36 Maintenance Log

Be sure to keep an eye on your mileage
so that you obtain maintenance when
recommended. If you are a low-mileage
driver, mark your calendar to remind
yourself to obtain maintenance every six
months.

To help you verify that you’ve invested in
proper maintenance, each maintenance
checklist includes space for your Toyota
dealership to certify that you obtained
Genuine Toyota Service for your vehicle.
The dealership may mark the dealer
service verification area with the following
stamp (which may be customized with the
dealership’s name):

Using the Maintenance Log Charts

Special Operating Conditions
In addition to standard maintenance items,
the maintenance log indicates services that
should be performed on vehicles that are
driven under especially demanding
conditions. These “special operating
conditions” and their required maintenance
items are clearly indicated in each chart.
NOTE: You should perform these
additional maintenance services only if
the majority of your driving is done
under the special operating conditions
indicated. If you only occasionally
drive under these circumstances, it is
not necessary to perform the
additional services.

Engine Oil Selection

SuperChrome and Alloy Wheel
Care
If you purchased genuine Toyota
accessory SuperChrome or Aluminum
Alloy Wheels, follow these cleaning
guidelines to maintain the appearance of
your wheels:
• If wheels are hot, wait for them to
cool before washing.
• Use a soft sponge or cotton cloth to
apply the same mild car-wash soap as
used for the vehicle body. Quickly
rinse off with water. Use a soft cloth
to apply the same car wax as used for
the vehicle body.
• DO NOT USE: Any kind of chemical
based cleaners, alcohol, solvents,
gasoline, steam cleaners, scouring
pads, wire brushes, or coarse
abrasives to clean your wheels.

Please refer to your Owner’s Manual for
the specific oil viscosity rating
recommended for your vehicle/engine
type.

Additional Maintenance
MAINTENANCE

In addition to scheduled maintenance,
your Toyota requires ongoing general
maintenance such as fluid checks and
visual inspections. These procedures are
explained in the ⬙Maintenance and Care⬙
section of the Owner’s Manual. Be sure to
perform these procedures regularly to
ensure the most trouble-free operation of
your vehicle.

Maintenance Log

5,000 miles or 6 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums and
brake pads/discs
Additional Maintenance Items for
Special Operating Conditions 2

10,000 miles or 12 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Inspect wiper blades
Replace engine oil and oil filter 1
Rotate tires
Visually inspect brake linings/drums and
brake pads/discs
Additional Maintenance Items for
Special Operating Conditions 2

Driving on dirt roads or dusty roads:

Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Re-torque drive shaft bolt
Replace engine oil and oil filter 1
Tighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading4:

Replace engine oil and oil filter 1
Tighten nuts and bolts on chassis and
body

Driving on dirt roads or dusty roads:

Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Re-torque drive shaft bolt
Tighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading4:

Tighten nuts and bolts on chassis and
body

Repeated trips of less than five miles in
temperatures below 32°F / 0°C:

Replace engine oil and oil filter

MAINTENANCE

Extensive idling and/or low speed driving
for a long distance such as police, taxi or
door-to-door delivery use:

Replace engine oil and oil filter

DEALER SERVICE VERIFICATION:

DATE:
MILEAGE:

38 Maintenance Log

Maintenance Log

15,000 miles or 18 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Inspect wiper blades
Re-torque drive shaft bolt
Rotate tires
Visually inspect brake linings/drums and brake pads/discs
Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1
Inspect the following:

__
__
__
__
__

Ball joints and dust covers
Brake lines and hoses
Drive shaft boots
Engine/Inverter coolant 3
Engine oil cooler hoses and connections

__
__
__
__

Exhaust pipes and mountings
Radiator, condenser and/or intercooler
Steering gear box
Steering linkage and boots

Note: Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may
shorten the life of the cabin air filter. Replacement may be needed if you notice
reduced air flow from the air conditioner and heater or if the windows fog easily when
you use the ⬙Fresh⬙ mode. Consult your dealer if any of these conditions occur.
Additional Maintenance Items for Special Operating Conditions

Driving on dirt roads or dusty roads:

Inspect engine air filter
Replace engine oil and oil filter 1
Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading4 :

Replace engine oil and oil filter 1
Tighten nuts and bolts on chassis and body
Repeated trips of less than five miles in temperatures below 32°F / 0°C:

Replace engine oil and oil filter

MAINTENANCE

Extensive idling and/or low speed driving for a long distance such as police, taxi or
door-to-door delivery use:

Replace engine oil and oil filter

DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:

1
2
3
4

Maintenance Log

20,000 miles or 24 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Inspect wiper blades
Replace engine oil and oil filter 1
Rotate tires
Visually inspect brake linings/drums and
brake pads/discs
Additional Maintenance Items for
Special Operating Conditions 2
Driving on dirt roads or dusty roads:

Tighten nuts and bolts on chassis and
body

25,000 miles or 30 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums and
brake pads/discs
Note: If 0W-20 oil WAS NOT used at
the last oil change, replace engine oil
and oil filter.1
Additional Maintenance Items for
Special Operating Conditions 2
Driving on dirt roads or dusty roads:

Replace engine oil and oil filter 1
Tighten nuts and bolts on chassis and
body
Repeated trips of less than five miles in
temperatures below 32°F / 0°C:

MAINTENANCE

Replace engine oil and oil filter

Extensive idling and/or low speed driving
for a long distance such as police, taxi or
door-to-door delivery use:

Replace engine oil and oil filter

DEALER SERVICE VERIFICATION:

DATE:
MILEAGE:

40 Maintenance Log

Maintenance Log

30,000 miles or 36 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Inspect wiper blades
Re-torque drive shaft bolt
Replace cabin air filter
Replace engine air filter
Replace engine oil and oil filter 1
Rotate tires
Inspect the following:

__ Automatic transmission for signs of
leakage
__ Ball joints and dust covers
__ Brake lines and hoses
__ Brake linings/drums and brake
pads/discs 3
__ Drive shaft boots
__ Engine/Inverter coolant 4
__ Engine oil cooler hoses and connections
__ Exhaust pipes and mountings

__ Front differential oil
__ Fuel lines and connections, fuel tank
band and fuel tank vapor vent system
hoses
__ Fuel tank cap gasket
__ Radiator, condenser and/or intercooler
__ Rear differential oil
__ Steering gear box
__ Steering linkage and boots

Additional Maintenance Items for Special Operating Conditions

Driving on dirt roads or dusty roads:

Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading5 :

Replace rear differential oil (4WD)
Replace transfer case oil (4WD)
Tighten nuts and bolts on chassis and body

MAINTENANCE

DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:

1
2
3
4
5

Maintenance Log

35,000 miles or 42 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums and
brake pads/discs
Note: If 0W-20 oil WAS NOT used at
the last oil change, replace engine oil
and oil filter.1
Additional Maintenance Items for
Special Operating Conditions 2
Driving on dirt roads or dusty roads:

40,000 miles or 48 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Inspect wiper blades
Replace engine oil and oil filter 1
Rotate tires
Visually inspect brake linings/drums and
brake pads/discs
Additional Maintenance Items for
Special Operating Conditions 2
Driving on dirt roads or dusty roads:

Tighten nuts and bolts on chassis and
body

Driving while towing, using a car-top
carrier, or heavy vehicle loading4:

Replace engine oil and oil filter 1
Tighten nuts and bolts on chassis and
body

MAINTENANCE

Repeated trips of less than five miles in
temperatures below 32°F / 0°C:

Replace engine oil and oil filter

Extensive idling and/or low speed driving
for a long distance such as police, taxi or
door-to-door delivery use:

Replace engine oil and oil filter

DEALER SERVICE VERIFICATION:

DATE:
MILEAGE:

42 Maintenance Log

Maintenance Log

45,000 miles or 54 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Inspect wiper blades
Re-torque drive shaft bolt
Rotate tires
Visually inspect brake linings/drums and brake pads/discs
Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1
Inspect the following:

__
__
__
__
__

Ball joints and dust covers
Brake lines and hoses
Drive shaft boots
Engine/Inverter coolant 3
Engine oil cooler hoses and connections

__
__
__
__

Exhaust pipes and mountings
Radiator, condenser and/or intercooler
Steering gear box
Steering linkage and boots

Driving on dirt roads or dusty roads:

Inspect engine air filter
Replace engine oil and oil filter 1
Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading4 :

Replace engine oil and oil filter 1
Tighten nuts and bolts on chassis and body
Repeated trips of less than five miles in temperatures below 32°F / 0°C:
1

MAINTENANCE

Replace engine oil and oil filter

Extensive idling and/or low speed driving for a long distance such as police, taxi or
door-to-door delivery use:

Replace engine oil and oil filter

DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:

1
2
3
4

Maintenance Log

50,000 miles or 60 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Inspect wiper blades
Replace engine oil and oil filter 1
Rotate tires
Visually inspect brake linings/drums and
brake pads/discs
Additional Maintenance Items for
Special Operating Conditions 2
Driving on dirt roads or dusty roads:

Tighten nuts and bolts on chassis and
body

55,000 miles or 66 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums and
brake pads/discs
Note: If 0W-20 oil WAS NOT used at
the last oil change, replace engine oil
and oil filter.1
Additional Maintenance Items for
Special Operating Conditions 2
Driving on dirt roads or dusty roads:

Replace engine oil and oil filter 1
Tighten nuts and bolts on chassis and
body
Repeated trips of less than five miles in
temperatures below 32°F / 0°C:

MAINTENANCE

Replace engine oil and oil filter

Extensive idling and/or low speed driving
for a long distance such as police, taxi or
door-to-door delivery use:

Replace engine oil and oil filter

DEALER SERVICE VERIFICATION:

DATE:
MILEAGE:

44 Maintenance Log

Maintenance Log

60,000 miles or 72 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Inspect wiper blades
Re-torque drive shaft bolt
Replace cabin air filter
Replace engine air filter
Replace engine oil and oil filter 1
Rotate tires
Inspect the following:

__ Automatic transmission for signs of
leakage
__ Ball joints and dust covers
__ Brake lines and hoses
__ Brake linings/drums and brake
pads/discs 3
__ Drive belts 4
__ Drive shaft boots
__ Engine/Inverter coolant 5
__ Engine oil cooler hoses and connections

__ Exhaust pipes and mountings
__ Front differential oil
__ Fuel lines and connections, fuel tank
band and fuel tank vapor vent system
hoses
__ Fuel tank cap gasket
__ Radiator, condenser and/or intercooler
__ Rear differential oil
__ Steering gear box
__ Steering linkage and boots

Additional Maintenance Items for Special Operating Conditions

Driving on dirt roads or dusty roads:

Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading6 :

Replace automatic transmission fluid
Replace front differential oil
Replace rear differential oil
Tighten nuts and bolts on chassis and body

MAINTENANCE

DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:

1
2
3
4
5
6

Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
Perform these service items only if you drive primarily under the conditions indicated.
Inspect thickness measurement and disc runout.
Initial inspection at 60,000 miles/72 months. Inspect every 15,000 miles/18 months thereafter.
Refer to “Engine/Inverter Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for
more information.
Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.

Maintenance Log

65,000 miles or 78 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums and
brake pads/discs
Note: If 0W-20 oil WAS NOT used at
the last oil change, replace engine oil
and oil filter.1
Additional Maintenance Items for
Special Operating Conditions 2
Driving on dirt roads or dusty roads:

70,000 miles or 84 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Inspect wiper blades
Replace engine oil and oil filter 1
Rotate tires
Visually inspect brake linings/drums and
brake pads/discs
Additional Maintenance Items for
Special Operating Conditions 2
Driving on dirt roads or dusty roads:

Tighten nuts and bolts on chassis and
body

Driving while towing, using a car-top
carrier, or heavy vehicle loading4:

Replace engine oil and oil filter 1
Tighten nuts and bolts on chassis and
body

MAINTENANCE

Repeated trips of less than five miles in
temperatures below 32°F / 0°C:

Replace engine oil and oil filter

Extensive idling and/or low speed driving
for a long distance such as police, taxi or
door-to-door delivery use:

Replace engine oil and oil filter

DEALER SERVICE VERIFICATION:

DATE:
MILEAGE:

46 Maintenance Log

Maintenance Log

75,000 miles or 90 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Inspect wiper blades
Re-torque drive shaft bolt
Rotate tires
Visually inspect brake linings/drums and brake pads/discs
Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1
Inspect the following:

__
__
__
__
__

Ball joints and dust covers
Brake lines and hoses
Drive belts
Drive shaft boots
Engine/Inverter coolant 3

__
__
__
__
__

Engine oil cooler hoses and connections
Exhaust pipes and mountings
Radiator, condenser and/or intercooler
Steering gear box
Steering linkage and boots

Driving on dirt roads or dusty roads:

Inspect engine air filter
Replace engine oil and oil filter 1
Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading4 :

Replace engine oil and oil filter 1
Tighten nuts and bolts on chassis and body
Repeated trips of less than five miles in temperatures below 32°F / 0°C:
1

MAINTENANCE

Replace engine oil and oil filter

Extensive idling and/or low speed driving for a long distance such as police, taxi or
door-to-door delivery use:

Replace engine oil and oil filter

DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:

1
2
3
4

Maintenance Log

80,000 miles or 96 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Inspect wiper blades
Replace engine oil and oil filter 1
Rotate tires
Visually inspect brake linings/drums and
brake pads/discs
Additional Maintenance Items for
Special Operating Conditions 2
Driving on dirt roads or dusty roads:

Tighten nuts and bolts on chassis and
body

85,000 miles or 102 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums and
brake pads/discs
Note: If 0W-20 oil WAS NOT used at
the last oil change, replace engine oil
and oil filter.1
Additional Maintenance Items for
Special Operating Conditions 2
Driving on dirt roads or dusty roads:

Replace engine oil and oil filter 1
Tighten nuts and bolts on chassis and
body
Repeated trips of less than five miles in
temperatures below 32°F / 0°C:

MAINTENANCE

Replace engine oil and oil filter

Extensive idling and/or low speed driving
for a long distance such as police, taxi or
door-to-door delivery use:

Replace engine oil and oil filter

DEALER SERVICE VERIFICATION:

DATE:
MILEAGE:

48 Maintenance Log

Maintenance Log

90,000 miles or 108 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Inspect wiper blades
Re-torque drive shaft bolt
Replace cabin air filter
Replace engine air filter
Replace engine oil and oil filter 1
Rotate tires
Inspect the following:

__ Automatic transmission for signs of
leakage
__ Ball joints and dust covers
__ Brake lines and hoses
__ Brake linings/drums and brake
pads/discs 3
__ Drive belts
__ Drive shaft boots
__ Engine/Inverter coolant 4
__ Engine oil cooler hoses and connections

Additional Maintenance Items for Special Operating Conditions

Driving on dirt roads or dusty roads:

Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading5 :

Tighten nuts and bolts on chassis and body

MAINTENANCE

DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:

1
2
3
4
5

Maintenance Log

95,000 miles or 114 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums and
brake pads/discs
Note: If 0W-20 oil WAS NOT used at
the last oil change, replace engine oil
and oil filter.1
Additional Maintenance Items for
Special Operating Conditions 2
Driving on dirt roads or dusty roads:

100,000 miles or 120 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Inspect wiper blades
Replace engine/inverter coolant 3
Replace engine oil and oil filter 1
Rotate tires
Visually inspect brake linings/drums and
brake pads/discs
Additional Maintenance Items for
Special Operating Conditions 2
Driving on dirt roads or dusty roads:

Tighten nuts and bolts on chassis and
body

Replace engine oil and oil filter 1
Tighten nuts and bolts on chassis and
body

MAINTENANCE

Repeated trips of less than five miles in
temperatures below 32°F / 0°C:

Replace engine oil and oil filter

Extensive idling and/or low speed driving
for a long distance such as police, taxi or
door-to-door delivery use:

Replace engine oil and oil filter

DEALER SERVICE VERIFICATION:

DATE:
MILEAGE:

50 Maintenance Log

Maintenance Log

105,000 miles or 126 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Inspect wiper blades
Re-torque drive shaft bolt
Rotate tires
Visually inspect brake linings/drums and brake pads/discs
Note: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1
Inspect the following:

__
__
__
__
__

Ball joints and dust covers
Brake lines and hoses
Drive belts
Drive shaft boots
Engine/Inverter coolant 4

__
__
__
__
__

Engine oil cooler hoses and connections
Exhaust pipes and mountings
Radiator, condenser and/or intercooler
Steering gear box
Steering linkage and boots

Driving on dirt roads or dusty roads:

Inspect engine air filter
Replace engine oil and oil filter 1
Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading5 :

Replace engine oil and oil filter 1
Tighten nuts and bolts on chassis and body
Repeated trips of less than five miles in temperatures below 32°F / 0°C:
1

Extensive idling and/or low speed driving for a long distance such as police, taxi or
door-to-door delivery use:

Replace engine oil and oil filter

DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:
1
2
3

4
5

Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
Perform these service items only if you drive primarily under the conditions indicated.
Initial engine coolant replacement at 100,000 miles/120 months. Replace every 50,000 miles/60 months thereafter.
Initial inverter coolant replacement at 150,000 miles/180 months. Replace every 50,000 miles/60 months thereafter.
Refer to “Engine/Inverter Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for
more information.
Refer to “Engine/Inverter Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for
more information.
Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.

Maintenance Log

MAINTENANCE

Replace engine oil and oil filter

Maintenance Log

110,000 miles or 132 months

115,000 miles or 138 months

Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Inspect wiper blades
Replace engine oil and oil filter 1
Rotate tires
Visually inspect brake linings/drums and
brake pads/discs

Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums and
brake pads/discs

Additional Maintenance Items for
Special Operating Conditions 2
Driving on dirt roads or dusty roads:

Tighten nuts and bolts on chassis and
body

Note: If 0W-20 oil WAS NOT used at
the last oil change, replace engine oil
and oil filter.1
Additional Maintenance Items for
Special Operating Conditions 2
Driving on dirt roads or dusty roads:

Replace engine oil and oil filter 1
Tighten nuts and bolts on chassis and
body
Repeated trips of less than five miles in
temperatures below 32°F / 0°C:

MAINTENANCE

Replace engine oil and oil filter

Extensive idling and/or low speed driving
for a long distance such as police, taxi or
door-to-door delivery use:

Replace engine oil and oil filter

DEALER SERVICE VERIFICATION:

DATE:
MILEAGE:

52 Maintenance Log

Maintenance Log

120,000 miles or 144 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels
Inspect wiper blades
Re-torque drive shaft bolt
Replace cabin air filter
Replace engine air filter
Replace engine oil and oil filter 1
Replace spark plugs 3
Rotate tires
Inspect the following:

__ Automatic transmission for signs of
leakage
__ Ball joints and dust covers
__ Brake lines and hoses
__ Brake linings/drums and brake
pads/discs 4
__ Drive belts
__ Drive shaft boots
__ Engine/Inverter coolant 5
__ Engine oil cooler hoses and connections

Additional Maintenance Items for Special Operating Conditions

Driving on dirt roads or dusty roads:

Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading6 :

Replace automatic transmission fluid
Replace front differential oil
Replace rear differential oil
Tighten nuts and bolts on chassis and body

MAINTENANCE

DEALER SERVICE VERIFICATION:
DATE:
MILEAGE:

1
2
3
4
5
6

Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
Perform these service items only if you drive primarily under the conditions indicated.
Maintenance services of spark plugs are required under the terms of the Emissions Control Warranty.
Inspect thickness measurement and disc runout.
Refer to “Engine/Inverter Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for
more information.
Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.

Maintenance Log

Explanation of Maintenance Items

he following descriptions are
provided to give you a better
understanding of the maintenance
items that should be performed on your
vehicle. The scheduled maintenance log
indicates at which mileage/time intervals
each item should be performed. Please
note that many maintenance items should
be performed only by a qualified
technician.
For further information on maintenance
items you can perform yourself, see
the “Maintenance and Care” section of
the Owner’s Manual.

Automatic Transmission Fluid
Inspect or replace at specified intervals.
When performing inspections, check each
component for signs of leakage. If you
discover any leakage, have it repaired by a
qualified technician immediately.

MAINTENANCE

Ball Joints and Dust Covers
Check the suspension and steering linkage
ball joints for looseness and damage.
Check all dust covers for deterioration and
damage. Replace any deteriorated or
damaged parts. A qualified technician
should perform these operations.

54 Maintenance Log

Brake Lines and Hoses
Visually inspect for proper installation.
Check for chafing, cracks, deterioration
and signs of leakage. Replace any
deteriorated or damaged parts. A qualified
technician should perform these
operations.

Brake Linings/Drums and Brake
Pads/Discs
Check the brake linings (shoes) and
drums for scoring, burning, fluid leakage,
broken parts and excessive wear. Check
the pads for excessive wear and the discs
for runout, excessive wear and fluid
leakage. Replace any deteriorated or
damaged parts. A qualified technician
should perform these operations.

Cabin Air Filter
Replace at specified intervals. Driving in
heavy traffic, on dirt roads or in urban,
desert or dusty areas may shorten filter’s
life. More frequent replacement may be
necessary.

Drive Belts
Inspect for cracks, excessive wear and
oiliness. Check the belt tension and adjust
if necessary. Replace the belts if they are
damaged.

Explanation of Maintenance Items

Drive Shaft Boots

Engine/Inverter Coolant

Check the drive shaft boots and clamps
for cracks, deterioration and damage.
Replace any deteriorated or damaged parts
and, if necessary, repack the grease.
Re-torque drive shaft bolt. A qualified
technician should perform these
operations.

Drain the cooling system and refill with an
ethylene-glycol type coolant. Inspect hoses
and connections for corrosion and leaks.
Tighten connections and replace parts
when necessary. A qualified technician
should perform these operations. (For
further details, refer to ⬙Radiator,
Condenser and Hoses⬙ in the
⬙Maintenance and Care⬙ section of the
Owner’s Manual).

Driver’s Floor Mat
• Only use the driver’s floor mat
designed specifically for the model
and model year of your vehicle.
• Always properly secure the driver’s
floor mat using the retaining hooks.
• Never install another floor mat on top
of the existing driver’s floor mat.
• Never install the driver’s floor mat
upside down.

Engine Air Filter
Inspect or replace at specified intervals.
When performing inspections, check for
damage, excessive wear and oiliness, and
replace if necessary.

Your Toyota is equipped with Genuine
Toyota Super Long-Life Coolant. The
replacement intervals for engine
coolant recommended in this booklet
are based on replacement with
Genuine Toyota Super Long-Life
Coolant or similar high-quality
non-silicate, non-amine, non-borate
ethylene-glycol coolant with long-life
hybrid organic acid technology (i.e., a
combination of low phosphates and
organic acids). If another type of
ethylene-glycol coolant is used,
replacement intervals may be different.

MAINTENANCE
Maintenance Log

Explanation of Maintenance Items

Engine Oil Cooler Hoses and
Connections
Visually inspect for corrosion, damage,
cracks and loose or leaking connections.
Tighten connections or replace parts as
necessary.

Engine Oil and Oil Filter
Replace the oil filter and drain and refill
the engine oil at specified intervals. For
recommended oil grade and viscosity,
refer to the Owner’s Manual.

MAINTENANCE

NOTE: Your vehicle is certified with
Genuine Toyota 0W20 motor oil. For
VEHICLES CERTIFIED FOR 0W20 motor
oil, the oil change interval is 10,000 miles
or 12 months IF 0W20 MOTOR OIL IS
BEING USED. If 0W20 is not available,
5W20 mineral oil may be used. However,
it must be replaced at A 5,000 miles or
6 month INTERVAL with 0W20 motor oil.
For customers who primarily drive their
vehicle under any of the listed Special
Operating Conditions, the motor oil and
filter should be replaced at 5,000 miles or
6 months, REGARDLESS OF THE OIL
USED (OR CERTIFICATION OF THE
VEHICLE).

Exhaust Pipes and Mountings
Visually inspect the exhaust pipes, muffler
and hangers for cracks, deterioration and
damage. Start the engine and listen
carefully for any exhaust gas leakage.
Tighten connections or replace parts as
necessary.

56 Maintenance Log

Front and Rear Differential Oil
Inspect or replace at specified intervals.
When performing inspections, check each
component for signs of leakage. If you
discover any leakage, have it repaired by a
qualified technician immediately.

Fuel Lines and Connections,
Fuel Tank Band and Fuel Tank
Vapor Vent System Hoses
Visually inspect for corrosion, damage,
cracks, and loose or leaking connections.
Tighten connections or replace parts as
necessary.

Fuel Tank Cap Gasket
Visually inspect for cracks, deterioration
and damage and replace if necessary.

Nuts and Bolts on Chassis and
Body
Re-tighten the seat-mounting bolts and
front/rear suspension member retaining
bolts to specified torque.

Radiator, Condenser and/or
Intercooler
Inspect for damage, debris, corrosion and
signs of damage . Have any problem
repaired immediately by a qualified
technician.

Spark Plugs
Replace at specified intervals. Install new
plugs of the same type as originally
equipped. A qualified technician should
perform this operation.

Explanation of Maintenance Items

Steering Gear Box
Inspect for signs of leakage. If you
discover any leakage, have it repaired
immediately by a qualified technician.

Steering Linkage and Boots
With the vehicle stopped, check for
excessive freeplay in the steering wheel.
Inspect the linkage for bending and
damage and the dust boots for
deterioration, cracks and damage. Replace
any damaged parts. A qualified technician
should perform these operations.

Tire Rotation
Tires should be rotated according to the
instructions in the Owner’s Manual. When
rotating tires, check for damage and
uneven wear. Replace if necessary.

Wiper Blades
The wiper blades should not show any
signs of cracking, splitting, wear,
contamination or deformation. The wiper
blades should clear the windshield without
streaking or skipping.

MAINTENANCE
Maintenance Log

Vehicle Identification

Model

In-service date

Selling dealership

Key number

Body style

Mileage at delivery

Selling dealership phone number

MAINTENANCE

Vehicle Identification Number

58 Maintenance Log

Notes

MAINTENANCE
Maintenance Log

MAINTENANCE

Notes

60 Maintenance Log

Notes

MAINTENANCE
Maintenance Log

MAINTENANCE

Notes

62 Maintenance Log

Notes

MAINTENANCE
Maintenance Log

MAINTENANCE

Notes

64 Maintenance Log

Safety Precautions
Your RAV4 Hybrid has both high-voltage DC and AC systems as well as a 12-volt system.
Both DC and AC high voltage are very dangerous and can cause personal injury, severe burns,
electric shock and even fatal injury.
To avoid personal injury, please follow all caution labels attached to high-voltage parts. Do not
touch or attempt to remove or replace any high-voltage (orange-colored) wiring and connectors.
Do not touch the service plug, which is located under the rear seat.
If an accident occurs, do not touch any high-voltage wiring, connectors or parts such as the
inverter unit or hybrid vehicle battery assembly.
Do not touch the potassium hydroxide electrolyte that might spill or leak from the hybrid vehicle
battery as the result of an accident. If potassium hydroxide electrolyte gets on your skin or in
your eyes, neutralize it immediately with a saturated boric acid solution (ratio: 80 grams boric
acid to two liters water). Seek immediate medical attention.
If a vehicle fire occurs, extinguish it with a Class D powder-type fire extinguisher.

CUSTOMER LOYALTY WC13
TOYOTA MOTOR SALES USA INC
PO BOX 2991
TORRANCE CA 90509-9809

Toyota recommends having maintenance and repairs for your RAV4 Hybrid
performed by an authorized Toyota dealership. To locate your nearest authorized
Toyota dealership, contact the Toyota Customer Experience Center at (800) 331-4331
or log on to www.toyota.com.

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