Trimble EM7455 Radio Module User Manual Trimble TSC7 Handheld PC User Guide

Trimble Navigation Limited Radio Module Trimble TSC7 Handheld PC User Guide

Contents

User Manaul

Draft
Version 1.00
Revision A
May 2017
USER GUIDE
Trimble TSC7 Handheld PC
Model 121300
Draft
Corporate Office
Trimble Inc.
935 Stewart Drive
Sunnyvale, CA 94085
USA
www.trimble.com
Global technical support
To request detailed technical assistance for Trimble solutions,
contact: trimble_support@trimble.com
Copyright and trademarks
© 2017, Trimble Inc.. All rights reserved.
Trimble and the Globe & Triangle logo are trademarks of
Trimble Inc., registered in the United States and in other
countries.
Spectra Precision and the Spectra Precision logo are
trademarks of Trimble Inc. or its subsidiaries.
Microsoft and Windows are either registered trademarks or
trademarks of Microsoft Corporation in the United States
and/or other countries.
The Bluetooth word mark and logos are owned by the
Bluetooth SIG, Inc. and any use of such marks by Trimble Inc.
is under license.
All other trademarks are the property of their respective
owners.
Release Notice
This is the May 2017 release (Revision A) of the Trimble TSC7
handheld PC documentation.
European declaration of conformity
According to ISO / IEC Guide 22 and EN 450 14
Manufacturer’s Name: Trimble Inc..
Manufacturer’s Address: 935 Stewart Drive, Sunnyvale CA
94085, USA
Declares, under our sole responsibility, that the product:
Product Name: TSC7
Model Number:121300
Conforms to the following Product Specifications:
- R&TTE Directive 1999/5/EC ETSI EN 300 328 V1.8.1 (2012-
06) ETSI EN 301 489-1 V1.9.2 (20011-09)
- ETSI EN 301 489-17 V2.2.1 (2012-09)
- EN 55022: 2010+AC: 2011
- EN 55024: 2010
- EN 60950-1 (2001)
- EN 61000-3-2: 2006+A2: 2009
- EN 61000-3-3: 2013
Supplementary information
In addition, the product is battery powered and the power
supply provided with this product has been certified to IEC
60950 +A1, A2, A3, A4, A11. As manufacturer, we declare
under our sole responsibility that the equipment follows the
provisions of the Standards stated above.
Importer of Record
Trimble European Regional Fulfillment Center
Logistics Manager
Meerheide 45
55521DZ Eersel
Netherlands.
Trimble EC
Trimble Germany
Am Princ Parc 11
65479 Raunheim
Germany
CAUTION - Only approved accessories may be used with this
equipment. In general, all cables must be high quality,
shielded, correctly terminated and normally restricted to two
meters in length. Power supplies approved for this product
employ special provisions to avoid radio interference and
should not be altered or substituted. Unapproved
modifications or operations beyond or in conflict with these
instructions for use may void authorization by the authorities
to operate the equipment.
Recycling information
You should dispose of the tablet computer and accessories
properly according to local laws and regulations. Because the
tablet computer contains electronic components, it must be
disposed of separately from household waste. When the
tablet computer reaches its end of life, contact your local
Trimble reseller to learn about disposal and recycling options
for your area.
Recycling in Europe
The symbol at right means that according to local laws
and regulations your product and/or its battery shall
be disposed of separately from household waste.
When this product reaches its end of life, take it to a collection
point designated by local authorities. The separate collection
and recycling of your product and/or its battery at the time of
disposal will help conserve natural resources and ensure that
it is recycled in a manner that protects human health and the
environment.
For information about recycling Trimble WEEE (Waste
Electrical and Electronic Equipment) products that run on
electrical power go to
Trimble TSC7 Controller User Guide | 2
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http://www.trimble.com/corporate/about_WEEE_ROHS_
initiatives.aspx.
To recycle Trimble WEEE products call +31 497 53 24 30, and
ask for the "WEEE Associate". or mail a request for recycling
instructions to:
Trimble Europe B.V. WEEE Recycling
C/O Menlo logistics
Gate 19 to 26
Meerheide 43
5521 DZ
Eersel
The Netherlands
Taiwan – Battery Recycling Requirements
The product contains a Lithium-ion battery. Taiwanese
regulations require that waste batteries are recycled.
廢電池請回收
China Recycling Requirements
[Insert China Hazardous Substances declaration table]
Regional compliance
Australia and New Zealand
This product conforms with the regulatory
requirements of the Australian Communications and
Media Authority (ACMA) Telecommunications,
Radiocommunications and EMC Labelling Notices, thus
satisfying the requirements for RCM marking and sale within
Australia and New Zealand.
Europe
This Trimble product has been
tested and found to comply
with all requirements for CE Marking and sale within the
European Economic Area (EEA). The tablet computer has
Bluetooth and wireless LAN approval and satisfies the
requirements for Radio and Telecommunication Terminal
Equipment specified by European Council Directive
1999/5/EC. These requirements provide reasonable
protection against harmful interference when the equipment
is operated appropriately in a residential or commercial
environment.
The tablet computer is intended for connection to European
Networks operating on GSM 900, or GSM 1800 MHz.
Canada
IC ID: 5817A-7265NGW
This digital apparatus does not exceed the Class B limits for
radio noise emissions from digital apparatus as set out in the
radio interference regulations of the Canadian Department
of Communications.
Le présent appareil numérique n'émet pas de bruits
radioélectriques dépassant les limites applicables aux
appareils numériques de Classe B prescrites dans le
règlement sur le brouillage radioélectrique édicté par le
Ministère des Communications du Canada.
Changes and modifications not expressly approved by the
manufacturer or registrant of this equipment can void your
authority to operate this equipment under Industry Canada
rules.
Les changements et modifications non expressément
approuvés par le fabricant ou le détenteur de cet
équipement peuvent annuler votre droit à utiliser cet appareil
en vertu des règles d'Industrie Canada.
Antenna Statement
Under Industry Canada regulations, this radio transmitter
may only operate using an antenna of a type and maximum
(or lesser) gain approved for the transmitter by Industry
Canada. To reduce potential radio interference to other
users, the antenna type and its gain should be so chosen that
the equivalent isotropically radiated power (e.i.r.p.) is not
more than that necessary for successful communication.
Conformément à la réglementation d'Industrie Canada, le
présent émetteur radio peut fonctionner avec une antenne
d'un type et d'un gain maximal (ou inférieur) approuvé pour
l'émetteur par Industrie Canada. Dans le but de réduire les
risques de brouillage radioélectrique à l'intention des autres
utilisateurs, il faut choisir le type d'antenne et son gain de
sorte que la puissance isotrope rayonnée équivalente
(p.i.r.e.) ne dépasse pas l'intensité nécessaire à
l'établissement d'une communication satisfaisante.
Licence exempt
This device complies with Industry Canada licence-exempt
RSS standard(s). Operation is subject to the following two
conditions:
(1) this device may not cause interference, and
(2) this device must accept any interference, including
interference that may cause undesired operation of the
device.
Le présent appareil est conforme aux CNR d'Industrie
Canada applicables aux appareils radio exempts de licence.
L'exploitation est autorisée aux deux conditions suivantes :
(1) l'appareil ne doit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible
d'en compromettre le fonctionnement.
This Class B digital apparatus complies with Canadian ICES-
003.
Cet appareil numérique de la classe B est conforme à la
norme NMB-003 du Canada.
This Category II radio communication device complies with
Industry Canada Standard RSS-310.
Ce dispositif de radiocommunication de catégorie II respecte
la norme CNR-310 d’Industrie Canada.
Trimble TSC7 Controller User Guide | 3
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IMPORTANT NOTE: IC Radiation Exposure Statement
This EUT is compliant with SAR for general
population/uncontrolled exposure limits in IC RSS-102 and
had been tested in accordance with the measurement
methods and procedures specified in IEEE 1528. This
equipment should be installed and operated with minimum
distance 0.5 cm between the radiator & your body. This
device and its antenna(s) must not be co-located or operating
in conjunction with any other antenna or transmitter. The
County Code Selection feature is disabled for products
marketed in the US/Canada.
IC SAR warning
Radio Frequency (RF) Exposure Information
The radiated output power of the Wireless Device is below
the Industry Canada (IC) radio frequency exposure limits. The
Wireless Device should be used in such a manner such that
the potential for human contact during normal operation is
minimized.
This device has been evaluated for and shown compliant with
the IC Specific Absorption Rate (“SAR”) limits when installed in
specific host products operated in portable exposure
conditions.
Informations concernant l'exposition aux fréquences
radio (RF)
La puissance de sortie émise par l’appareil de sans fil est
inférieure à la limite d'exposition aux fréquences radio
d'Industry Canada (IC). Utilisez l’appareil de sans fil de façon à
minimiser les contacts humains lors du fonctionnement
normal.
Ce périphérique a été évalué et démontré conforme aux
limites SAR (Specific Absorption Rate – Taux d'absorption
spécifique) d'IC lorsqu'il est installé dans des produits hôtes
particuliers qui fonctionnent dans des conditions d'exposition
à des appareils portables.
The device could automatically discontinue transmission in
case of absence of information to transmit, or operational
failure. Note that this is not intended to prohibit transmission
of control or signaling information or the use of repetitive
codes where required by the technology.
The device for the band 5150-5250 MHz is only for indoor
usage to reduce potential for harmful interference to co-
channel mobile satellite systems; the maximum antenna gain
permitted (for devices in the bands 5250-5350 MHz and
5470-5725 MHz) to comply with the e.i.r.p. limit; and The
maximum antenna gain permitted (for devices in the band
5725-5850 MHz) to comply with the e.i.r.p. limits specified for
point-to-point and non-point-to-point operation as
appropriate, as stated in section A9.2(3). In addition, High-
power radars are allocated as primary users (meaning they
have priority) of the band 5250-5350 MHz and this radar
could cause interference and/or damage to LE-LAN devices.
U.S.
FCC ID:S9E-7265NGW
FCC Compliance Statement
This equipment has been tested and found to comply with
the limits for a Class B digital device pursuant to Part 15 of the
FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference
received, including interference that may cause undesired
operation.
This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance
with the instructions may cause harmful interference to radio
communication. However, there is no guarantee that
interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
– Reorient or relocate the receiving antenna.
– Increase the separation between the equipment and the
receiver.
– Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
– Consult the dealer or an experienced radio/TV technician
for help.
Changes and modifications not expressly approved by the
manufacturer or registrant of this equipment can void your
authority to operate this equipment under Federal
Communications Commission rules.
The radios in this device have been designed and
manufactured to not exceed stipulated emission limits for
exposure to radio frequency (RF) energy as required by the
Federal Communications Commission of the U.S.
Government 47 C.F.R. § 2.1091 and 2.1093.
The external antenna connector provided in this device is for
GNSS antennas only.
Operation on the 5.15-5.25GHz frequency band is restricted
to indoor use only. The FCC requires indoor use for the 5.15-
5.25GHz band to reduce the potential for harmful
interference to co-channel Mobile Satellite Systems.
Therefore, it will only transmit on the 5.25-5.35 GHz, 5.47-
5.725 GHz and 5.725 –5.850 GHz band when associated with
an access point (AP).
CE
a. Caution:
• Risk of explosion if battery replaced by an incorrect type.
• Dispose of used batteries according to the instructions.
b. Make sure the temperature for adapter will not be higher
than 40 ˚C.
Trimble TSC7 Controller User Guide | 4
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Limited Warranty Terms and Conditions
Product Limited Warranty
Subject to the terms and conditions set forth herein, Trimble
Inc. (“Trimble”) warrants that for a period of (1) year from date
of purchase this Trimble product (the “Product”) will
substantially conform to Trimble's publicly available
specifications for the Product and that the hardware and any
storage media components of the Product will be
substantially free from defects in materials and workmanship.
Product Software
Product software, whether built into hardware circuitry as
firmware, provided as a standalone computer software
product, embedded in flash memory, or stored on magnetic
or other media, is licensed solely for use with or as an integral
part of the Product and is not sold. The terms of the end user
license agreement, as included below, govern the use of the
Product Software, including any differing limited warranty
terms, exclusions and limitations, which shall control over the
terms and conditions set forth in the limited Product
warranty.
Warranty Remedies
If the Trimble Product fails during the warranty period for
reasons covered by this limited warranty and you notify
Trimble of such failure during the warranty period, Trimble will
repair OR replace the nonconforming Product with new,
equivalent to new, or reconditioned parts or Product, OR
refund the Product purchase price paid by you, at Trimble’s
option, upon your return of the Product in accordance with
Trimble's product return procedures then in effect.
How to Obtain Warranty Service
To obtain warranty service for the Product, it is
recommended you contact your Trimble dealer. Alternatively,
you may contact Trimble to request warranty service by
emailing Repair_Services@Trimble.com. Please be prepared
to provide:
– your name, address, and telephone numbers;
– product name, part number and serial number;
– proof of purchase;
– an explanation of the problem.
The customer service representative may need additional
information from you depending on the nature of the
problem.
Warranty Exclusions and Disclaimer
This Product limited warranty shall only apply in the event and
to the extent that (i) the Product is properly and correctly
installed, configured, interfaced, maintained, stored, and
operated in accordance with Trimble's applicable operator's
manual and specifications, and; (ii) the Product is not modified
or misused. This Product limited warranty shall not apply to,
and Trimble shall not be responsible for, defects or
performance problems resulting from (i) the combination or
utilization of the Product with hardware or software products,
information, data, systems, interfaces, or devices not made,
supplied, or specified by Trimble; (ii) the operation of the
Product under any specification other than, or in addition to,
Trimble's standard specifications for its products; (iii) the
unauthorized installation, modification, or use of the Product;
(iv) damage caused by: accident, lightning or other electrical
discharge, fresh or salt water immersion or spray (outside of
Product specifications); or exposure to environmental
conditions for which the Product is not intended; (v) normal
wear and tear on consumable parts (e.g., batteries); or (vi)
cosmetic damage. Trimble does not warrant or guarantee
the results obtained through the use of the Product or
Software, or that software components will operate error
free.
NOTICE REGARDING PRODUCTS EQUIPPED WITH
TECHNOLOGY CAPABLE OF TRACKING SATELLITE SIGNALS
FROM SATELLITE BASED AUGMENTATION SYSTEMS (SBAS)
(WAAS, EGNOS, GAGAN, MSAS AND LUCH), OMNISTAR,
BEIDOU, GPS, GALILEO OR GLONASS SATELLITES, OR FROM
IALA BEACON SOURCES: TRIMBLE IS NOT RESPONSIBLE FOR
THE OPERATION OR FAILURE OF OPERATION OF ANY
SATELLITE BASED POSITIONING SYSTEM OR THE
AVAILABILITY OF ANY SATELLITE BASED POSITIONING
SIGNALS.
THE FOREGOING LIMITED WARRANTY TERMS STATE
TRIMBLE’S ENTIRE LIABILITY, AND YOUR EXCLUSIVE
REMEDIES, RELATING TO THE TRIMBLE PRODUCT. EXCEPT
AS OTHERWISE EXPRESSLY PROVIDED HEREIN, THE
PRODUCT, AND ACCOMPANYING DOCUMENTATION AND
MATERIALS ARE PROVIDED “AS-IS” AND WITHOUT EXPRESS
OR IMPLIED WARRANTY OF ANY KIND, BY EITHER TRIMBLE
OR ANYONE WHO HAS BEEN INVOLVED IN ITS CREATION,
PRODUCTION, INSTALLATION, OR DISTRIBUTION,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.
THE STATED EXPRESS WARRANTIES ARE IN LIEU OF ALL
OBLIGATIONS OR LIABILITIES ON THE PART OF TRIMBLE
ARISING OUT OF, OR IN CONNECTION WITH, ANY
PRODUCT. BECAUSE SOME STATES AND JURISDICTIONS
DO NOT ALLOW LIMITATIONS ON DURATION OR THE
EXCLUSION OF AN IMPLIED WARRANTY, THE ABOVE
LIMITATION MAY NOT APPLY TO YOU.
Limitation of Liability
TRIMBLE'S ENTIRE LIABILITY UNDER ANY PROVISION
HEREIN SHALL BE LIMITED TO THE AMOUNT PAID BY YOU
FOR THE PRODUCT. TO THE MAXIMUM EXTENT PERMITTED
BY APPLICABLE LAW, IN NO EVENT SHALL TRIMBLE OR ITS
SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL,
INCIDENTAL, OR CONSEQUENTIAL DAMAGE WHATSOEVER
Trimble TSC7 Controller User Guide | 5
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UNDER ANY CIRCUMSTANCE OR LEGAL THEORY RELATING
IN ANYWAY TO THE PRODUCTS, SOFTWARE AND
ACCOMPANYING DOCUMENTATION AND MATERIALS,
(INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS
OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF
DATA, OR ANY OTHER PECUNIARY LOSS), REGARDLESS OF
WHETHER TRIMBLE HAS BEEN ADVISED OF THE
POSSIBILITY OF ANY SUCH LOSS AND REGARDLESS OF THE
COURSE OF DEALING WHICH DEVELOPS OR HAS
DEVELOPED BETWEEN YOU AND TRIMBLE. BECAUSE SOME
STATES AND JURISDICTIONS DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE
LIMITATION MAY NOT APPLY TO YOU.
NOTE: THE ABOVE TRIMBLE LIMITED WARRANTY
PROVISIONS WILL NOT APPLY TO PRODUCTS PURCHASED
IN THOSE JURISDICTIONS (E.G., MEMBER STATES OF THE
EUROPEAN ECONOMIC AREA) IN WHICH PRODUCT
WARRANTIES ARE THE RESPONSIBILITY OF THE LOCAL
DEALER FROM WHOM THE PRODUCTS ARE ACQUIRED. IN
SUCH A CASE, PLEASE CONTACT YOUR TRIMBLE DEALER
FOR APPLICABLE WARRANTY INFORMATION.
Notice to Australian Purchasers - The Australian
Consumer Law
Our goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
Trimble's warranty, as set out in the user manual
accompanying this statement, or as described in the
warranty card accompanying the Product you purchased, is in
addition to any mandatory rights and remedies that you may
have under the Australian Consumer Law.
Official Language
THE OFFICIAL LANGUAGE OF THESE TERMS AND
CONDITIONS IS ENGLISH. IN THE EVENT OF A CONFLICT
BETWEEN ENGLISH AND OTHER LANGUAGE VERSIONS,
THE ENGLISH LANGUAGE SHALL CONTROL
End User License Agreement for Product
Software TOBEUPDATED
IMPORTANT, READ CAREFULLY. THIS END USER LICENSE
AGREEMENT (“EULA”) IS A LEGAL AGREEMENT BETWEEN
YOU AND Trimble Inc. (“Trimble”) and applies to the computer
software provided with the Trimble product purchased by you
(whether built into hardware circuitry as firmware, embedded
in flash memory, or stored on magnetic or other media), or
provided as a stand-alone computer software product, and
includes any accompanying written materials such as a user's
guide or product manual, as well as any "online" or electronic
documentation ("Software" or “Product Software”). This EULA
will also apply to any Software error corrections, updates and
upgrades subsequently furnished by Trimble, unless such are
accompanied by different license terms and conditions, which
will govern their use. You have acquired a Trimble Product
("Device") that includes Software, some of which was licensed
by Trimble from Microsoft Corporation or its affiliates
(collectively "Microsoft"). The Software licensed from
Microsoft, as well as associated updates, supplements,
internet-based services and support services, media, printed
materials, and "online" or electronic documentation
("Microsoft Software"), are protected under this EULA. The
Software is also protected by copyright laws and
international copyright treaties, as well as other intellectual
property laws and treaties. The Software is licensed, not sold.
BY USING THE SOFTWARE, INCLUDING USE ON THIS
DEVICE, YOU ACCEPT THESE TERMS. IF YOU DO NOT
ACCEPT THEM, DO NOT USE THE DEVICE OR SOFTWARE.
INSTEAD CONTACT TRIMBLE FOR A REFUND OR CREDIT. As
described below, using some features also operates as your
consent to the transmission of certain standard computer
information for Internet-based services.
WARNING - If the Software contains voice
operated technologies, then operating this Software
requires user attention. Diverting attention away from
the road while driving can possibly cause an accident or
other serious consequence. Even occasional, short
diversions of attention can be dangerous if your
attention is diverted away from your driving task at a
critical time. Trimble and Microsoft make no
representations, warranties or other determinations
that ANY use of this Software is legal, safe, or in any
manner recommended or intended while driving or
otherwise operating a motor vehicle.
1 LIMITED WARRANTY FOR TRIMBLE PRODUCT
SOFTWARE
1.1 Limited Warranty. Trimble warrants that the Software,
exclusive of the Microsoft Software, will perform substantially
in accordance with the accompanying written materials for a
period of twelve (12) months from the date of purchase. This
limited warranty gives you specific legal rights; you may have
others, which vary from state/jurisdiction to state/jurisdiction.
The above limited warranty does not apply to Fixes, Minor
Updates, or Major Upgrades of the Software after expiration
of the twelve (12) month limited warranty period, all of which
are provided “AS IS” and without warranty unless otherwise
specified in writing by Trimble. Because the Software is
inherently complex and may not be completely free of
nonconformities, defects or errors, you are advised to verify
your work. Trimble does not warrant that the Software will
operate error free or uninterrupted, will meet your needs or
Trimble TSC7 Controller User Guide | 6
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expectations, or that all nonconformities can or will be
corrected.
1.2 Software Fixes. During the limited warranty period
described in section 1.1 above, you will be entitled to receive
such Fixes to the Product Software that Trimble releases and
makes commercially available and for which it does not
charge separately, subject to the procedures for delivery to
purchasers of Trimble products generally. If you have
purchased the Product from an authorized Trimble dealer
rather than from Trimble directly, Trimble may, at its option,
forward the software Fix to the Trimble dealer for final
distribution to you. Minor Updates, Major Upgrades, new
products, or substantially new software releases, as identified
by Trimble, are expressly excluded from this update process
and limited warranty. Receipt of Software Fixes or other
enhancements shall not serve to extend the limited warranty
period.
For purposes of this warranty the following definitions shall
apply : (1) "Fix(es)" means an error correction or other update
created to fix a previous software version that does not
substantially conform to its Trimble specifications; (2) "Minor
Update" occurs when enhancements are made to current
features in a software program; and (3) "Major Upgrade"
occurs when significant new features are added to software,
or when a new product containing new features replaces the
further development of a current product line. Trimble
reserves the right to determine, in its sole discretion, what
constitutes a Fix, Minor Update, or Major Upgrade.
1.3 Customer Remedies. Trimble’s and its suppliers’ entire
liability, and your sole remedy, with respect to the Software
shall be either, at Trimble’s option, (a) repair or replacement
of the Software, or (b) return of the license fee paid for any
Software that does not meet Trimble’s limited warranty. This
limited warranty is void if failure of the Software has resulted
from (1) accident, misuse, abuse, or misapplication; (2)
alteration or modification of the Software without Trimble’s
authorization; (3) interaction with software or hardware not
supplied or supported by Trimble; (4) your improper,
inadequate or unauthorized installation, maintenance or
storage; or (5) if you violate the terms of this EULA. Any
replacement Software will be warranted for the remainder of
the original warranty period or thirty (30) days, whichever is
longer.
1.4 NO OTHER WARRANTIES. TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, TRIMBLE AND ITS
SUPPLIERS DISCLAIM ALL OTHER WARRANTIES, TERMS AND
CONDITIONS, EITHER EXPRESS OR IMPLIED, BY STATUTE,
COMMON LAW OR OTHERWISE, INCLUDING BUT NOT
LIMITED TO, IMPLIED WARRANTIES, TERMS AND
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT
WITH REGARD TO THE SOFTWARE, ITS SATISFACTORY
QUALITY AND THE PROVISION OF OR FAILURE TO PROVIDE
SUPPORT SERVICES. TO THE EXTENT ALLOWED BY
APPLICABLE LAW, IMPLIED WARRANTIES, TERMS AND
CONDITIONS ON THE SOFTWARE ARE LIMITED TO NINETY
(90) DAYS. Y0U MAY HAVE OTHER LEGAL RIGHTS WHICH
VARY FROM STATE/JURISDICTION TO STATE/JURISDICTION.
NO WARRANTIES FOR THE MICROSOFT SOFTWARE. THE
MICROSOFT SOFTWARE is provided “AS IS” and with all faults,
AND TRIMBLE PROVIDES NO WARRANTY WITH RESPECT
THERETO. THE ENTIRE RISK AS TO SATISFACTORY QUALITY,
PERFORMANCE,
ACCURACY AND EFFORT (INCLUDING LACK OF
NEGLIGENCE) FOR THE MICROSOFT SOFTWARE IS WITH
YOU. ALSO, THERE IS NO WARRANTY AGAINST
INTERFERENCE WITH YOUR ENJOYMENT OF THE
MICROSOFT SOFTWARE OR AGAINST INFRINGEMENT.
1.5 PLEASE NOTE: THE FOREGOING TRIMBLE LIMITED
WARRANTY PROVISIONS MAY NOT APPLY TO SOFTWARE
PRODUCT LICENSES PURCHASED IN THOSE
JURISDICTIONS (SUCH AS COUNTRIES OF THE EUROPEAN
UNION) IN WHICH PRODUCT WARRANTIES ARE OBTAINED
FROM THE LOCAL DISTRIBUTOR. IN SUCH CASES, PLEASE
CONTACT YOUR TRIMBLE DEALER FOR APPLICABLE
WARRANTY INFORMATION.
2 TRIMBLE LIMITATION OF LIABILITY
2.1 LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL
TRIMBLE OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL,
INCIDENTAL, INDIRECT, CONSEQUENTIAL OR PUNITIVE
DAMAGES HOWEVER CAUSED AND REGARDLESS OF THE
THEORY OF LIABILITY (INCLUDING, WITHOUT LIMITATION,
DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS
INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR ANY
OTHER PECUNIARY LOSS) ARISING OUT OF THE USE OR
INABILITY TO USE THE SOFTWARE, OR THE PROVISION OF
OR FAILURE TO PROVIDE SUPPORT SERVICES, EVEN IF
TRIMBLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES AND NOTWITHSTANDING ANY FAILURE OF
ESSENTIAL PURPOSE OF ANY EXCLUSIVE REMEDY
PROVIDED IN THIS EULA.
IN NO EVENT SHALL THE TOTAL CUMULATIVE LIABILITY OF
TRIMBLE AND ITS SUPPLIERS IN CONNECTION WITH THIS
EULA OR THE SOFTWARE, WHETHER BASED ON CONTRACT,
WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT
LIABILITY OR OTHERWISE, EXCEED THE ACTUAL AMOUNT
PAID TO TRIMBLE FOR THE SOFTWARE LICENSE GIVING RISE
TO THE CLAIM. BECAUSE SOME STATES AND
JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR
INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT
APPLY TO YOU.
3 GENERAL
Trimble TSC7 Controller User Guide | 7
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3.1 This EULA shall be governed by the laws of the State of
California and applicable United States Federal law without
reference to “conflict of laws” principles or provisions. The
United Nations Convention on Contracts for the
International Sale of Goods will not apply to this EULA.
Jurisdiction and venue of any dispute or court action arising
from or related to this EULA or the Software shall lie
exclusively in or be transferred to the courts the County of
Santa Clara, California, and/or the United States District
Court for the Northern District of California. You hereby
consent and agree not to contest, such jurisdiction, venue
and governing law.
3.2 Section 3.1 notwithstanding, if you acquired this product
in Canada, this EULA is governed by the laws of the Province
of Ontario, Canada. In such case each of the parties to this
EULA irrevocably attorns to the jurisdiction of the courts of
the Province of Ontario and further agrees to commence any
litigation that may arise under this EULA in the courts located
in the Judicial District of York, Province of Ontario. If you
acquired this product in the European Union, this EULA is
governed by the laws of The Netherlands, excluding its rules
governing conflicts of laws and excluding the United Nations
Convention on the International Sale of Goods. In such case
each of the parties to this EULA irrevocably attorns to the
jurisdiction of the courts of The Netherlands and further
agrees to commence any litigation that may arise under this
EULA in the courts of The Hague, The Netherlands.
3.3 Trimble reserves all rights not expressly granted by this
EULA.
3.4 Official Language. The official language of this EULA and of
any documents relating thereto is English. For purposes of
interpretation, or in the event of a conflict between English
and versions of this EULA or related documents in any other
language, the English language version shall be controlling.
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Contents
Safety information 12
Battery safety 12
Power supply safety 13
Touch screen glass 13
Service safety 14
Safe environments of use 14
Distraction 14
Telecommunications & Internet Association (TIA) 14
SAR 15
Caring for your device 15
Cleaning 15
Touchscreen care 15
Battery care 16
Product specifications 17
1 Introduction 19
Registration 20
Configuration options 20
In the box 21
Replacement and spare or optional accessories 21
Parts of the TSC7 handheld PC 23
2 Basic setup and operation 24
Installing and removing the battery packs 24
Installing the battery pack 25
Removing / hot-swapping the battery pack 25
Installing an SD card 25
Installing a SIM card 26
Tethering the stylus 27
Installing a screen protector 27
Charging and power modes 28
Charging the battery 28
LED charging status 28
Turning the device on 28
Sleep and Hibernate states 28
Wake and unlock 29
Restart the device 29
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Contents
Turning off the device 29
Checking the battery level 29
Power options 30
Making your battery last longer 30
Using the touchscreen 31
Using the onscreen keypad 33
Using the stylus 33
Using a USB or Bluetooth mouse and keyboard 33
Display settings:adjusting the backlight 33
Display settings:rotation lock 34
3 Connecting to and using wireless networks 35
Working with Wi-Fi networks 35
Connecting to Wi-Fi 35
Disconnecting from a Wi-Fi network 36
Forgetting a Wi-Fi network 36
Working with mobile broadband 36
Connecting to mobile broadband 36
Locating the device's IMEI number 37
Airplane mode 37
4 Connecting to accessories and other devices 38
Connecting to USB accessories 38
Connecting to Bluetooth accessories 39
Connecting to RS-232 peripherals 39
Transferring data between your TSC7 handheld PC and another computer 39
Transferring data using a microUSB cable 40
Transferring data to a Windows computer 40
Transferring data to a Mac computer 40
5 Using the camera 41
Taking photos and videos 41
Changing camera settings 42
Enable the Camera app to access your location to geo-tag photos 42
Viewing photos and videos 42
6 Using the pre-installed apps 43
Trimble GNSS Status utility 43
Bundled Microsoft apps 43
Getting more apps 44
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Contents
7 Using the Windows 10 operating system 45
Using accounts 45
Sign in 45
Sign out 45
Using the Start menu 46
Using the Action center 46
Using Task view and virtual desktops 47
Settings 47
8 Troubleshooting, downloading updates, and repair 48
Troubleshooting 48
Further assistance and support with the Windows 10 Pro operating system 48
Performance issues 48
Wireless connectivity issues 49
Power and battery issues 50
Restarting or resetting the operating system 51
Operating system and software updates 53
Windows 10 updates 53
Software downloads and updates 54
Repairing your device 54
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Safety information
Battery safety
Power supply safety
Touch screen glass
Service safety
Safe environments of use
Distraction
Telecommunications & Internet Association (TIA)
SAR
Caring for your device
Read this guide for important safety and health information and the terms of the Limited
Warranty that apply to the Trimble® TSC7 handheld PC that you have purchased. Keep all
printed guides for future reference. Failure to follow instructions and properly set up, use,
and care for this product can increase the risk of serious injury or death, or damage the
device or devices.
Battery safety
Lithium-Ion batteries are classified by the U. S. Federal Government as non-hazardous
waste and are safe for disposal in the normal municipal waste stream. These batteries
contain recyclable materials and are accepted for recycling. Dispose of used batteries in
accordance with local regulations.
WARNING – Non-approved batteries will not function in the device. Use only the
battery for the system for which it was specified. Only use the battery with a charging
system that has been qualified with the system per this standard. Use of an unqualified
battery or charger may present a risk of fire, explosion, leakage, or other hazard.
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Safety information
WARNING – There are no user-serviceable parts in the battery pack. Do not
disassemble or open, crush, bend or deform, puncture, or shred the battery. Do not
modify or remanufacture, attempt to insert foreign objects into the battery, immerse or
expose to water or other liquids, or expose to fire, explosion, or other hazard. Do not
expose to temperatures above +158 °F (+70 °C).
WARNING – Improper battery use may result in a fire, explosion, or other hazard.
lDo not short circuit a battery or allow metallic or conductive objects to contact the
battery terminals.
lAvoid dropping the device or battery. If dropped, especially on a hard surface, and
the user suspects damage to the battery, take it to a service center for inspection.
lIn the event of a battery leak, do not allow the liquid to come in contact with the skin
or eyes. If contact has been made, wash the affected area with large amounts of
water and seek medical advice.
lBattery usage by children should be supervised.
Power supply safety
WARNING – Use only AC and vehicle adapters intended for the device. Other
external power sources may damage your product and void the warranty.
lEnsure the input voltage on the adapter matches the voltage in your location.
Ensure the adapter has prongs compatible with your outlets.
lThe AC power supply is designed for indoor use only. Avoid using the AC power
supply in wet areas.
lUnplug the power supply from power when not in use.
lDo not short the output connector.
Touch screen glass
CAUTION – The touch screen on this device is made of glass. This glass could break
if the device is dropped on a hard surface or receives a significant impact. If the glass
chips or cracks, do not touch or attempt to remove the broken glass. Cracked or
chipped glass due to misuse or abuse is not covered under the product’s limited
warranty.
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Safety information
Service safety
WARNING – Do not attempt to take apart, open, service, or modify the product,
accessories, or power supply. Doing so could present the risk of electric shock or other
hazard. Any evidence of any attempt to open and/or modify this device, including any
peeling, puncturing, or removal of any of the labels, will void the Limited Warranty.
Safe environments of use
WARNING – Areas with potentially explosive atmospheres are often, but not
always, posted and can include fueling areas, such as below decks on boats, fuel or
chemical transfer or storage facilities, or areas where the air contains chemicals or
particles, such as grain dust, or metal powders. When you are in such an area, turn off
your mobile device, and do not remove or install battery chargers, AC adapters, or any
other accessory. In such areas, sparks can occur and cause an explosion or fire.
Distraction
WARNING – Using the device in some circumstances can distract you and may
cause a dangerous situation. Observe rules that prohibit or restrict the use of mobile
devices (for example, avoid operating the device while driving a vehicle).
Telecommunications & Internet Association (TIA)
Hearing Aids: Some digital wireless phones may interfere with some hearing aids. In the
event of such interference, you may want to consult your service provider, or call the
customer service line to discuss alternatives.
Pacemakers and Other Medical Devices: The Health Industry Manufacturers Association
recommends a minimum separation of six inches be maintained between a handheld
wireless phone and a pacemaker to avoid potential interference with the pacemaker.
These recommendations are consistent with the independent research by and
recommendations of Wireless Technology Research. Persons with pacemakers should use
the ear opposite the pacemaker to minimize the potential for interference. If you have any
reason to suspect that interference is taking place, turn the phone OFF immediately.
If you use any other personal medical device, consult the manufacturer of your device to
determine if they are adequately shielded from external RF energy. Your physician may be
able to assist you in obtaining this information.
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Safety information
Turn the phone OFF in health care facilities when any regulations posted in these areas
instruct you to do so. Hospitals or health care facilities may be using equipment that could
be sensitive to external RF energy.
SAR
[Blurb]
Caring for your device
Cleaning
Turn off the device, and disconnect it from external power. Use a soft, dampened cloth
with either water or a diluted mild detergent. If a mild detergent is used, ensure all soap
residue is removed. Do not use chemical cleaners.
Touchscreen care
The TSC7 handheld PC is extremely rugged, and is designed to withstand extreme
conditions and harsh treatment, however taking proper care of the touchscreen will
prolong the life and ensure optimal display performance of the touchscreen of this
product. Excessive or prolonged exposure to abrasives, oil, dust, chemicals, and ultraviolet
light can affect the performance of your touchscreen over time.
To help protect the screen:
lClean it frequently. Use a soft, lint-free cloth to wipe the screen. You can dampen the
cloth with water or an eyeglass cleaner. If the display is very dirty, it can be washed off
under a gently running tap.
WARNING – Make sure that all ports and doors are fully closed, and that the
device is not connected to an external power supply. Do not use chemical or
abrasive cleaners.
lKeep it covered when not in use. Store the TSC7 handheld PC in a carry case or pouch
while you are in transit or not using it.
lKeep it out of the sun when not in use. Do not store the TSC7 handheld PC in direct
sunlight for a long time unnecessarily. Ultraviolet light and excessive heat from sun-
loading heat can damage the display.
lUse proper touchscreen tools. Use either fingers or the TSC7 handheld PC's stylus
pen, or other devices specifically designed for use with capacitive touchscreens to
operate the touchscreen of this device. The use of ballpoint pens, metal tools or other
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Safety information
sharp objects to operate the touchscreen may scratch and/or damage the surface of
the touchscreen.
lAvoid drops, tumbles, and abrasives. The TSC7 handheld PC is designed to resist
damage for drops up to 122 cm (4 feet). However, you should protect the display from
impact, pressure, and abrasive substances that can scratch it or crack it. The device
should not be dropped unnecessarily. Use the screen protectors to keep the
touchscreen clean and protected, following the instructions provided on the screen
protector packaging.
Battery care
Use and storage temperature: Lithium-ion batteries are sensitive to high temperatures,
so keep the device's batteries out of direct sun for long periods, and do not leave batteries
in a hot car, especially on a dashboard in full sun or other environments where
temperatures can exceed +70 °C. Battery life can be shortened if stored or operated
outside of these temperature ranges. Recommended storage temperature is at room
temperature (~20°C). When you are using the device or charging the battery pack, it is
normal for the device and battery pack to get warm.
If the interior temperature of the device exceeds normal operating temperatures (for
example, in a hot car or in direct sunlight for extended periods of time), you may
experience the following as it attempts to regulate its temperature automatically:
lThe device stops charging.
lIf the device cannot regulate its internal temperature, it may go into a Sleep state until it
cools (see Sleep and Hibernate states, page 1).
Move the device to a cooler location out of direct sunlight and wait a few minutes before
trying to use the device again.
Charging: Recharge the battery any time; the battery pack does not need to be empty or
low before you recharge it. However, it is best to let the battery run to below 10 percent at
least once a month before you recharge it. Battery pack recharging is supported at
temperatures between 0 °C and +40 °C. Use only the manufacturer designated charging
accessories to recharge the batteries.
Other environmental conditions: Battery packs are sealed from water and dust, and are
tested for protection from drops from heights up to 1.22m. However to prolong the life of
the battery pack, dry it off with a cloth if it becomes wet, do not intentionally submerge the
battery, and take care to avoid unnecessary drops, mechanical shocks, and vibrations.
The TSC7 handheld PC is designed to work in ambient temperatures between -20° and 60°
C and to be stored in temperatures between -30° and 70° C. Avoid exposing the device to
dramatic changes in temperature or humidity.
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Safety information
Product specifications
Operating System Microsoft Windows 10 Pro
Processor Intel® Apollo Lake CPU
Graphics Intel HD Graphics
RAM 8 GB
User storage 64 GB
Display 7”
1280x800 pixels
Up to 650 nits
Battery & Power 11,350 mA / 3.7 V (42 Whr)
Charge time: < 4 hours
Hot swap feature: Up to XX minutes
Stand by time: Up to XX hours
Run time (airplane mode): Up to XX hours
Run time (WiFi mode): Up to XX hours
Run time (3G mode): Up to XX hours
Run time (4G mode): Up to XX hours
I/O module
connectors
2x USB Host
1x USB Host
1x microUSB client
DC power input
Office docking connector
Audio Speaker
Microphone
3.5mm mini-jack headset connector
Bluetooth M.2 module, Bluetooth 4.1
10 meter effective range
Supports all default Windows 10 Bluetooth profiles
Wi-Fi Wi-Fi 802.11 ac/n support
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Safety information
2.4GHz/5GHz ISM radio band
Mobile broadband Sierra Wireless LTE + 3G module
2x variants:
lUS
lROW
GNSS Ublox NEO-M8T chipset
GPS, GLONASS, QZSS, SBAS
Supports raw-data output for postprocessing
Camera Front: 2MP
Rear: 8MP, LED Flash
Sensors 3-axis accelerometer
Magnetic sensor
Gyroscope
Vibration motor
Ambient light sensor
Environmental IEC: Independently tested and certified for:
lWater and Dust Ingress Protection: IP65 & IP68 (IEC standard
60529)
MIL-STD-810G. Independently tested and certified for:
lOperating temperature: -30 °C to +60 °C
lStorage temperature: -40 °C to +70 °C
lHumid environment storage and operation: 0%-95% non-
condensing conditions
lHigh altitude storage (40,000 ft) and operation (to 30,000 ft)
lDrop protection: 4 ft / 1.22 m
lResistance to mechanical shock: ...
lResistance heavy machine vibration: ...
Regional
Compliance
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Introduction
Registration
Configuration options
In the box
Replacement and optional accessories
Parts of the TSC7 handheld PC
This user guide describes how to configure and use the Trimble TSC7 handheld PC
powered by the Microsoft® Windows® 10 Pro operating system. The information in this
guide supplements the information in the Quick Start Guide, which you receive in the box
with the device.
Even if you have used other Trimble® handheld or tablet field computers before, it is
recommends that you spend some time reading this guide to learn about the special
features of the product.
WARNING – Before you use this product, make sure that you have read and
understood all safety requirements. Failure to follow these safety instructions could
result in fire, electric shock, or other injury, or damage to the tablet computer and/or
other property. For more information refer to Safety information, page 12 of this guide.
1
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1 Introduction
Registration
To receive information regarding updates and new products, contact your local dealer or
visit the Trimble customer registration website at www.trimble.com/register. When you
have registered, you can select the newsletter, upgrade, or new product information.
To register your device, you will need the serial number. The serial number is a unique
number of your TSC7 handheld PC and is located on a label inside the battery cavity.
IMAGE
Configuration options
The TSC7 handheld PC is powered by the Windows 10 Pro operating system, and is
available in the following main configurations:
lABCD or QWERTY keypad
lNorth America or worldwide WWAN
For a full list of product features and their specifications, refer to the Product specifications,
page 17.
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1 Introduction
In the box
A standard pack-out has the following items:
TCS7 Controller
Battery pack Battery charger
AC Power adapter Tempered Glass Screen protector
Replacement and spare or optional accessories
A wide range of replacement and optional accessories are available to purchase for the
TSC7 handheld PC, including:
lAC Power Adapter (International)
lDC Vehicle Charger (12-24V)
lHeavy Duty DC Vehicle Charger (9-32V)
lOffice Docking Station
lShoulder Sling
lUSB to USB Data Sync Cable for Windows
lTempered Glass Screen Protector (1-pack)
lSpare Battery Pack (Standard or Extended)
lBattery Pack Charger
lQuick Release MountingPlate
lQuick Release Pole Mount
lQuick Release Vehicle Soft Mount
lQuick Release Vehicle Hard Mount
lDouble Suction-cup Hard Mount Base Adapter
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1 Introduction
lHand Strap
lFabric Carry Case
lCapacitive Stylus and Tether
lDocking I/O Module
lSerial I/O Module
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1 Introduction
Parts of the TSC7 handheld PC
1 Status LED 8 Stylus
2 Microphone 9 Stylus tether mount points
3 Camera flash 10 Door to SIMand SDcards
4 Camera 11Camera with flash
5 Light sensor 12Upper pole mount lock
6 Speaker 13Lower pole mount lock
7 Handstrap mount points 14Battery latch
15Battery bays
16Drainage for stylus cavity
17 I/O block
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Basic setup and operation
Installing and removing the battery packs
Installing an SD card
Installing a SIM card
Tethering the stylus
Installing a screen protector
Charging and power modes
Using the touchscreen
Display settings:adjusting the backlight
This section tells you how to get started using your TSC7 handheld PC and explains some
basic operating system features.
When you start your TSC7 handheld PC for the first time, the Microsoft Windows operating
system will take you through some basic set-up steps; follow the instructions on the
screen.
For more details on setting up and using the Windows 10 operating system see Get
Started with Windows 10 on the Microsoft Windows support website.
Installing and removing the battery packs
The battery packs in the TSC7 handheld PC can be charged inside the device, or using the
Battery charger accessory (part number xxxxx).
The battery packs in the TSC7 handheld PC are also hot swappable; you can remove one
battery pack while the TSC7 handheld PC is still running on the second battery pack, and
replace it with a freshly charged battery pack without shutting down or needing to restart
the device.
2
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2 Basic setup and operation
Installing the battery pack
1. Turn the battery latch to give way for one battery.
NOTE – The battery latch can be turned a full 360° to prevent unintended false locks.
2. Insert one battery.
3. Turn the battery latch 180°.
4. Insert a second battery.
5. Turn the battery latch 90° to lock both batteries in place.
Removing / hot-swapping the battery pack
If you remove both batteries at the same time the device will instantly turn off due to power
loss. Make sure you keep one battery in the device. If you have the device turned off you
can remove both batteries at the same time.
1. Turn the battery latch 90°.
2. Remove one battery.
3. Replace this battery.
4. Turn the battery latch by 180°.
5. Remove the second battery.
6. Replace the second battery.
7. Turn the battery latch 90° to lock both batteries in place.
The device consumes electricity even when it is off. Depending on how your system is
configured, if the battery pack is fully charged the battery will fully discharge in
approximately the following period of time:
Power state Discharge period
When power is off Approximately X days.
In Sleep state Approximately X days.
In Hibernation state Approximately X days.
Installing an SD card
The device includes 64 GB of onboard storage. To expand the storage, use a microSD card.
SD cards up to 256 GB are supported.
To install an SD card:
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2 Basic setup and operation
1. If the device is on, turn it off; tap / Power / Shut down.
2. Remove the battery pack (see Installing and removing the battery packs, page 24).
3. Remove the SD/SIM bay splash cover.
4. Slide the MicroSD card door to the OPEN position.
5. Flip the microSD card door open.
6. Slide a microSD card into the SD card door in the orientation shown
7. Flip the door down to close it.
8. Slide the microSD card door into the LOCK position.
9. Replace the SD/SIM card splash cover, and reinsert the battery pack Installing and
removing the battery packs, page 24.
CAUTION – The SD card door can be damaged if handled carelessly. Take care not
to twist or warp the door when opening or closing the hinge, or unlocking or locking
the latch.
Installing a SIM card
If your device is equipped with a 4G LTE modem, you will need a SIM card and a data plan
from your local cellular service provider to use this feature. If you are unsure, check with
your mobile operator.
CAUTION – The SIM card door can be damaged if handled carelessly. Take care not
to twist or warp the door when opening or closing the hinge, or unlocking or locking
the latch.
1. If the device is on, turn it off; tap / Power / Shut down.
2. Remove the battery pack (see Installing and removing the battery packs, page 24).
3. Remove the SD/SIM bay splash cover.
4. Slide the SIM card door to the OPEN position.
5. Flip the SIM card door open.
6. Place your SIM card into the bay in the orientation shown.
7. Flip the door down to close it.
8. Slide the SIM card door into the LOCK position.
9. Replace the SD/SIM card splash cover, and reinsert the battery pack (see Installing and
removing the battery packs, page 24).
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2 Basic setup and operation
Tethering the stylus
Attach the stylus to the device to prevent accidentally dropping the stylus. The stylus is
supplied with one end of the tether cord pre-looped to the stylus. You can attach the
stylus to the left or the right side of the device. To tether the stylus to the device:
1. Take the loose end of the tether cord and push it through the tether point.
2. Feed the stylus through the loop and pull tight. If the hand strap accessory is fitted,
slide the stylus through the stylus loop on the hand strap.
3. Place the stylus in the stylus dock to store it when not in use.
Installing a screen protector
The TSC7 handheld PC is fitted with a chemically strengthened Gorilla Glass touchscreen
which is highly resistant to abrasion and impact damage. However to ensure maximum
protection, it is recommended that you use aTrimble-approved toughened glass TSC7
handheld PC screen protector.
To install a screen protector:
1. Place the device on a clean, flat surface.
2. Clean the touchscreen with a damp cloth, alcohol wipe or similar.
3. Polish and dry the screen to remove any dust with the lint-free cleaning cloth supplied
with the screen protector.
4. Remove the protective film from the screen protector.
5. Align the screen protector with the glass portion of the display. Use the edge of the
keypad as a guide. The screen protector should line up evenly with the edge of the
keypad and the edges of the device.
6. Carefully lay the screen protector down on the screen. If you make a mistake and the
glass looks off-center, you can gently lift the screen protector up and realign it. Then,
once the protector is on the screen, give it a soft press in the center and allow the
adhesive surface to grip to the screen naturally.
TIP – You can place the screen protector in place and fix it on the upper side with
adhesive strips to the housing. This will keep the screen protector aligned when
sticking in on.
7. If there are any bubbles remaining, use the cloth provided to gently smooth them
toward the edges of the screen protector.
For more information on where to purchase the correct screen protector for your device,
contact your local Trimblereseller.
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2 Basic setup and operation
Charging and power modes
It takes up to 4.5 hours to charge the TSC7 handheld PC battery from an empty state. It
may take longer if you are using your device for power-intensive activities, for example
using GNSS or processing a lot of data while you are charging it.
Charging the battery
1. Connect the appropriate international plug adapter for your region to the AC adapter.
2. Connect the power cord to the charging port on the device.
3. Plug the power supply into an electrical outlet.
LED charging status
The charging status is shown with an LED on the front of the display.
l☀ Red:charging error
l☀ Orange: TSC7 handheld PC is charging.
l☀ Green: TSC7 handheld PC is fully charged.
Turning the device on
To turn on the device, press and hold the Power key until the [Trimble] logo appears.
NOTE – Do not press the power key repeatedly; do not hold the power key for four seconds or
longer.
Sleep and Hibernate states
If you do not use your device for a few minutes, the screen turns off and the device goes
into a power-saving Sleep state. The Sleep state enables your device to resume quickly
when you want to start working again.
If you do not use your device for several hours, it will go in to Hibernate state. The
Hibernate state saves your work and turns off the device. When you start up the device
again, you are back where you left off.
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2 Basic setup and operation
Wake and unlock
To wake your device from Sleep or Hibernate state, press any key. After waking your device,
to unlock it:
1. Swipe up from the bottom edge of the screen or press a key.
2. At the sign-in screen, enter your password or PIN.
Restart the device
To restart your device, tap Start / Power / Restart.
Turning off the device
To turn off the device, tap Start / Power / Shut down.
For information on customizing power management features, see Power options, page 30.
Checking the battery level
You can check the battery level:
lon the Lock screen. When you wake the device, the battery status appears in the
lower-right corner of the Lock screen.
lon the Desktop taskbar. The battery status appears on the right side of the taskbar.
Tap the battery icon for information about the charging and battery status, including
the charge percent remaining.
lon the battery pack. Press and hold the button on the battery pack to check the
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2 Basic setup and operation
battery charge level.
Battery pack charge level indicator Battery Charge Level
 Empty
Not enough charge to start device (<5%)
<25% charged
25% to 50% charged
50% to 75% charged
75% to 100% charged
Power options
The Windows 10 Pro operating system comes with pre-defined power options (Balanced,
Power Saver, and High Performance). To access Power Options:
1. On the Desktop, tap the Battery icon in the Notifications bar at the bottom right of the
screen, then tap Power & sleep settings.
2. Make sure Power & sleep is selected in the list on the left, then under Related settings,
tap Additional power settings.
By default, the tablet computer is in Balanced mode.
Making your battery last longer
Following are some practical suggestions that you can do to maximize the operating time
of the battery:
lEnable Power Management, and choose a power plan that saves power. A power plan
is a collection of hardware and system settings that control how the device manages
power.
lDecrease the display brightness to the lowest comfortable level.
lShorten the length of time before the operating system turns off the display.
lIf you use a USB flash drive, unplug it when you are not using it. Many USB devices use
power just by being connected.
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2 Basic setup and operation
lTurn off the wireless radios when you are not using them. See Connecting to and using
wireless networks, page 35.
lTurn off the tablet computer when you are not using it.
For more information on making your battery charge last longer, refer to the help topic on
Battery Saving tips on the Windows 10 support site on www.microsoft.com.
Using the touchscreen
Your TSC7 handheld PC can be easily operated with the touchscreen (using your fingers or
a stylus), a mouse, and the keypad. You can easily switch between any of these input
methods.
The table below describes the main touchscreen input gestures and functions supported
on this device.
Tap Tap once on
something.
Opens/executes the action of what you tap on. To
enter text, tap where you want to type; the
onscreen keyboard displays.
Press and hold Press and hold
your finger or
the stylus
down for a few
seconds.
Shows a menu with options related to what you’re
doing (like right-clicking with a mouse). On the pop-
up menu that appears, tap the action you want to
perform.
Double-tap Double-tap on
something.
Tap quickly twice on a webpage, map, or other
screen to zoom.
Slide / swipe Slide / swipe Scrolls through what’s on the screen. Quickly move
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2 Basic setup and operation
your finger or
the stylus
across the
screen.
your finger across the surface of the screen,
without pausing when you first touch it, to scroll a
page or a list up or down. Scrolls vertically or
horizontally.
Drag Drag your
finger or the
stylus across
the screen.
Hold your finger or the stylus on an item for a
moment and then, without lifting your finger/the
stylus, move across the screen until you reach the
target position.
lDrag in a list to select multiple items.
lDrag items on the screen to reposition them.
Pinch or stretch Pinch your
thumb and
forefinger
together or
move them
apart.
Zooms in or out of a website, map, or picture.
Rotate Put two or
more fingers
on an item and
then turn your
hand
Swipe from edge Swipe in from
an edge of the
screen.
lLeft edge swipe. Displays the Task View, the
universal task-switching interface.
lRight edge swipe. Displays the Action Center.
lTop edge swipe. Displays the hidden title bar of
the currently-running app.
You can also “long-swipe” to close the app.
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2 Basic setup and operation
lBottom edge swipe. Displays the taskbar when
the currently-running app is displayed full
screen.
Using the onscreen keypad
You can type on the device using the touchscreen keypad. To access the onscreen keypad,
tap in a text field, or tap the keypad icon in the taskbar. To hide the keypad, tap anywhere
out of the text field, or tap the keypad icon again.
Using the stylus
Take notes, draw, navigate, and mark up documents in your apps using the stylus that
comes with your device.
To make a selection, tap the screen once on the item you want to select.
To display a right-click menu, tap and hold an item on the screen, then tap the required
menu item.
Using a USB or Bluetooth mouse and keyboard
You can attach a physical keyboard, mouse and other peripherals to your device via USB
or Bluetooth wireless technology. For more information see Connecting to accessories
and other devices, page 38.
Display settings:adjusting the backlight
The TSC7 handheld PC is equipped with a high brightness outdoor readable display. You
can easily increase the brightness of the display to increase the readability of the device in
bright sunlight conditions, or turn down the brightness to help conserve battery power
when working indoors or in dull conditions. You can also have the device automatically
adjust the backlight power depending on the ambient light conditions.
To quickly adjust the backlight setting:
1. Swipe in from the right edge of the screen or tap Action center on the taskbar to
open the Action center.
2. Tap the brightness icon to adjust the display brightness setting. The backlight
cycles between 0%, 25%, 50%, and 100% power. Tap until you reach the backlight level
that best suits your conditions.
To manually adjust the backlight setting:
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2 Basic setup and operation
1. Tap / Settings / System / Display.
2. Use the brightness level slider to fine tune the display brightness level.
To set the backlight to adjust automatically:
1. Tap / Settings / System / Display.
2. Turn the automatic adjustment on or off using the toggle switch.
Display settings:rotation lock
The TSC7 handheld PC is equipped with orientation sensors that can detect if your device
is in portrait or landscape orientation. The operating system can automatically adjust the
display to match your device orientation, or you can lock the orientation.
To adjust the automatic display orientation feature, swipe in from the right edge of the
screen or tap Action center on the taskbar to open the Action center, then select
rotation lock to turn rotation lock on or off.
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Connecting to and using
wireless networks
Working with Wi-Fi networks
Working with mobile broadband
Airplane mode
If your TSC7 handheld PC model supports wireless connectivity, you can connect to
wireless networks using the built-in Wi-Fi radio (also sometimes called Wireless LAN, WLAN,
or 802.11). Some TSC7 handheld PC models also come with built-in mobile broadband data
(also called Wireless WAN, WWAN, or cellular data) capability. This section describes how to
get online with your TSC7 handheld PC using these wireless networking capabilities.
Working with Wi-Fi networks
Using Wi-Fi you can connect to a wireless network and browse the Internet, download
apps, send email messages, access online services, or access other computers and devices
on your network.
Before you can send and receive data over Wi-Fi, you need to turn on Wi-Fi on your TSC7
handheld PC and connect to a wireless network.
Connecting to Wi-Fi
1. Tap the Wireless network icon in the bottom-right corner of the screen.
A list of available wireless networks appears.
2. Select the Wi-Fi network you want to connect to.
3. Tap Connect. If prompted, enter your network security key (network password), and
tap Next.
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3 Connecting to and using wireless networks
4. If prompted, choose whether you want to share with other computers and devices on
the network. Select No if you are connecting to a network in a public place like a café.
5. To check your connection, tap , and select All Apps / Internet Explorer. Some
wireless networks may require you to enter a password in a browser window.
Disconnecting from a Wi-Fi network
1. Tap the Wireless network icon in the bottom-right corner of the screen.
2. Select the network that has a Connected status.
3. Tap Disconnect.
Forgetting a Wi-Fi network
If you do not want your device to automatically connect to a saved Wi-Fi network, you can
forget that network.
To forget a wireless network so it no longer appears in your list of networks:
1. Tap / Settings.
2. Select Network and Internet / Wi-Fi / Manage Wi-Fi settings.
3. In the list of networks that appears under Choose a network to forget, select the
network you want to remove, and tap Forget.
Working with mobile broadband
If you have a TSC7 handheld PC model with mobile broadband, you can also connect to a
mobile broadband network.
Before you can send and receive data over mobile broadband, you need to turn on
Cellular data on your TSC7 handheld PC and configure the connection.
Connecting to mobile broadband
1. Tap / Settings / Network and Internet / Cellular.
2. Under Cellular, select the name of your operator—for example, AT&T.
3. If you want to connect to this network every time it's in range, select Connect
automatically.
4. Windows will switch automatically between Wi-Fi and mobile broadband as needed.
You might incur extra charges if you allow roaming.
5. Tap Connect.
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3 Connecting to and using wireless networks
For more information, refer to the help topic on Cellular settings in Windows 10 on the
Windows 10 support site www.support.microsoft.com.
Locating the device's IMEI number
The IMEI number is a unique 15-digit number that identifies the cellular module installed
on your device. Your mobile broadband operator may need to know the IMEI number of
your device in order to register the device with the network and activate your mobile
broadband data plan.
If your TSC7 handheld PC is mobile broadband enabled, the IMEI number will be printed
on the serial number label under the battery.
Alternatively, to check the IMEI number in the operating system:
1. Tap Settings / Network and Internet / Cellular.
2. Select the Cellular module icon, then select Advanced options.
The cellular module properties (including the IMEI) are displayed in the Properties
section.
3. To copy the IMEI number to the clipboard, select Copy, then paste the text into your
desired application (for example, Notepad, or the Email client) using the Paste
command or the Ctrl+V keypad shortcut.
If you cannot find the IMEInumber for your device, contact your reseller.
Airplane mode
If you are travelling on an airplane, or don’t need to use wireless functions on the TSC7
handheld PC for a while, use Airplane mode to turn on or off all wireless radios with
transmitting features built into the TSC7 handheld PC, including Bluetooth, Wi-Fi, Cellular
LTE, or GNSS, as well as any wireless radios connected to the TSC7 handheld PC.
To turn Airplane mode on or off, tap the Action center icon on the taskbar, then select
Airplane mode . If the icon is dimmed, Airplane mode is off.
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Connecting to accessories and
other devices
Connecting to USB accessories
Connecting to Bluetooth accessories
Connecting to RS-232 peripherals
Transferring data between your TSC7 handheld PC and another computer
You can connect monitors, accessories, and other devices directly to your TSC7 handheld
PC using USB or Bluetooth and RS-232. Some custom accessories can connect to the
device through the proprietary docking connector.
Connecting to USB accessories
The TSC7 handheld PC has two USB ports for connecting USB devices, such as a flash
drive, scanner, printer, keyboard, and mouse. The TSC7 handheld PC has built-in support
for mass storage devices and human interface devices.
Other types of USB devices may require drivers.
To connect a USB device, plug the device cable into one of the two USB A-type ports on the
bottom of the TSC7 handheld PC.
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4 Connecting to accessories and other devices
Connecting to Bluetooth accessories
The TSC7 handheld PC has embedded Bluetooth wireless technology—a short-range
wireless communication technology that allows wireless data transfer and communication
between devices over a distance of up to 10 meters (30 feet).
At the top of your screen, a Bluetooth icon shows when Bluetooth is turned on.
TIP – To save battery, turn off Bluetooth when you are not using it. Bluetooth is off when
the device is in Airplane mode.
Before you can transfer data or communicate between your TSC7 handheld PC and
another Bluetooth enabled device, you must pair the TSC7 handheld PC and the device.
To pair and connect a Bluetooth device with your TSC7 handheld PC:
1. Turn on the Bluetooth device and make it discoverable. To learn how to do this, check
the documentation for your Bluetooth device or go to the manufacturer’s website.
2. Tap / Settings / Devices / Bluetooth.
3. Under Manage Bluetooth devices, make sure the slider is set to On, and wait while the
TSC7 handheld PC searches for Bluetooth devices.
4. In the list of Bluetooth devices, select the device you want to pair with your TSC7
handheld PC, then tap Pair.
5. Follow the on-screen instructions to finish pairing your device.
6. If the other device requires a passcode (sometimes called a pairing code), you’ll be
prompted for it. If you don’t know the passcode, check the information that came with
your device or the manufacturer’s website.
Connecting to RS-232 peripherals
If your TSC7 handheld PC is fitted with the RS-232 version of the I/O module, you can
directly attach RS-232 peripheral devices with a null modem cable.
To connect an RS-232 device, plug the device cable into the port. Refer to the
documentation for the RS-232 device for instructions on setting up and using the device.
Transferring data between your TSC7 handheld PC and
another computer
Your TSC7 handheld PC is powered by the Windows 10 Pro operating system, and can not
connect directly to an office computer powered by a Windows operating system as a ‘client’
in the same way as a device with a mobile operating system can. You may still want to
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4 Connecting to accessories and other devices
transfer data from your TSC7 handheld PC to another PC; there are a number of ways you
can do this, including:
lUSB memory stick; see Connecting to USB accessories, page 38.
lWireless LAN,; see Working with Wi-Fi networks, page 35.
lEthernet; see Using the office cradle, page 1.
lCloud storage services, such as Microsoft OneDrive, Google Drive, or Dropbox
lThird party solutions, such as an off the shelf USB to USB data transfer cable.
Transferring data using a microUSB cable
You can transfer data to either a computer powered by the Windows operating system or
to a Mac computer using a microUSB data cable.
Transferring data to a Windows computer
1. Unlock your device’s screen.
2. Use a microUSB data transfer cable to connect your TSC7 handheld PC to your
computer.
3. Swipe down from the top of your device's screen to see your notifications.
4. Tap the USB for... notification. Then tap Transfer files (MTP).
5. A File Transfer window opens on your computer. Use it to drag and drop files, just like
with other external devices and storage.
6. When you have transferred all the required items, eject your device from the Windows
computer.
7. Unplug the USB cable.
Transferring data to a Mac computer
To transfer files, you must ...
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Using the camera
Taking photos and videos
Changing camera settings
Enable the Camera app to access your location to geo-tag photos
Viewing photos and videos
The TSC7 handheld PC is fitted with two cameras; a 2MP camera on the front of the device,
and an 8MP camera with LED flash on the rear. Both cameras are accessible by the camera
application.
NOTE – The device may be shipped with a protective film covering the rear camera and
flash windows. Remove the film with a fingernail or the plastic stylus tip before first use to
ensure proper focus and exposure of your photos and videos.
Taking photos and videos
By default, the built-in Camera app is ready to take photos, but you can switch easily
between photo and video mode. Before you use the camera, make sure you have
removed the protective film on the camera and flash window:
To take a photo or record a video:
1. Tap / Camera.
2. Tap the on-screen Camera or Video button to activate the camera you want to use,
then tap the button again to take a picture or start recording video.
The camera shutter is activated by tapping the camera shutter icon on the touch panel, or
if you prefer by pressing OK on the keypad.
[insert screen of camera application]
5
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5 Using the camera
Changing camera settings
1. Tap / All Apps / Camera to launch the Camera app.
2. To access the camera settings, tap in the top right corner of the screen, then tap
Settings.
3. To hide the Camera settings, tap elsewhere on the screen.
Enable the Camera app to access your location to geo-
tag photos
1. In the Camera app settings, under Related settings, tap Choose whether camera can
use location info.
2. Tap Yes to confirm you want to switch apps.
3. In the PRIVACY screen, make sure Location is selected, then slide the Location switch
to On.
4. Close the Settings app to return to the Camera app.
Viewing photos and videos
By default, your photos and videos are saved to the Camera roll on the TSC7 handheld PC
There are several ways to look through your photos and videos:
lCamera app: Select Photos in the upper-left corner to open the Photos app and view
the most recent picture or video taken. Swipe right to see others in your collection.
lPhotos app: Select View collection in the upper-left corner to see other photos and
videos in your collection.
lFile Explorer or OneDrive app: Go to your Pictures library and open your Camera
roll.
For more information, including info on changing where photos are saved and editing
photos and videos, see [support note on this].
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Using the pre-installed apps
Trimble GNSS Status utility
Bundled Microsoft apps
Getting more apps
The TSC7 handheld PC comes with a range of useful pre-installed software. This chapter
describes the most important pre-installed apps you should know about, and summarizes
what they can be used for.
Trimble GNSS Status utility
The Trimble GNSS Status utility enables you to view accuracy information for the currently
selected GNSS source. For receivers that support these function, use the GNSSStatus
utility to:
lset up correction sources
lapply licensing options
lconfigure NMEA output .
For more information, refer to the Trimble GNSSStatus Utility User Guide on
www.trimble.com.
Bundled Microsoft apps
Here are some of the useful productivity applications that come bundled with your TSC7
handheld PCpowered by the Windows 10 Pro operating system.
OneNote
You can use the OneNote app on your [Pelican] to take notes and store them in
the cloud. For more info, see www.onenote.com.
Mail
Mail automatically organizes your inbox. You can add multiple accounts and
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6 Using the pre-installed apps
access them through this single point.
Calendar
Use Calendar to manage your schedule.
People
The People app brings all your contacts together in a single space. See each
contact’s email address, phone number, website, and other information at a
glance.
Microsoft Edge
Microsoft Edge gives you fast and fluid access to the Internet. Open pages in
Reading View, save them to your reading list, or take notes right on the page using
inking. Check out Get to know Microsoft Edge on Windows.com for details.
Camera
The Camera app lets you take regular photos, photo bursts, or video using either
the front or back camera on your [Pelican].
Photos
Edit and organize your photos using the Photos app. Crop, enhance, and add
effects to your images.
News
News brings you the latest breaking stories as well as more in-depth coverage.
You can customize the coverage to add more local information or highlight the
topics you choose.
Weather
The Weather app offers hourly, daily, and 10-day forecasts as well as historical
information and annual weather trends.
Getting more apps
You can install more apps and programs from the Windows Store, websites, or a CD or
DVD. To learn more see How to install programs on Windows 10 on
https://support.microsoft.com.
To find applications for your TSC7 handheld PC, go to Microsoft Store on
www.microsoftstore.com.
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Using the Windows 10
operating system
Using accounts
Using the Start menu
Using the Action center
Using Task view and virtual desktops
Settings
This section introduces some basic information on using the Windows 10 Pro operating
system on your TSC7 handheld PC. For comprehensive information, go to Get Started with
Windows 10 on http://windows.microsoft.com.
Using accounts
When you set up your TSC7 handheld PC, an account is set up for you. You can create
additional accounts later for each user of the device, so that each person using the device
can have their own settings.
Sign in
1. Press the power button to turn on or wake the TSC7 handheld PC.
2. Swipe up on the screen or tap a key on the keypad.
3. If you see your account name and account picture, enter your password and then tap
the right arrow or tap Enter on the keypad.
If you see a different account name, select your own account from the list at the left.
Then enter your password and then tap the right arrow or tap Enter on the keypad
Sign out
Tap , and right-click your account name. Then tap Sign out.
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7 Using the Windows 10 operating system
Using the Start menu
Tap in the taskbar or press the Start key on the keypad to open the Start menu.
At the lower left of the Start menu, you'll find quick links to File Explorer, Settings, Power
(shut down, sleep, and restart), and All apps.
The apps you've used most often appear at the upper left.
Your name and profile picture appear at the top of the left side. Select them to change your
account settings, lock the screen, or sign out.
Tiles on Start act as quick links to apps. You can rearrange, resize, add, and remove tiles
whenever you want. For more information, see Love it? Pin it on
http://windows.microsoft.com.
Using the Action center
Swipe in from the right edge of the screen or tap Action center on the taskbar to open
the Action center. Here you can adjust common settings like Wi-Fi connections or screen
brightness, create a wireless connection to another screen, and more. If there are
notifications waiting for you, they appear at the top of the Action center. For more info, see
Take action instantly on http://windows.microsoft.com.
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7 Using the Windows 10 operating system
Using Task view and virtual desktops
Swipe in from the left edge of the screen or tap Task view on the taskbar to see all your
open apps. Select an app to focus on, or close an app by clicking the X in the upper-right
corner of the app.
Settings
Tap / Settings for access to all your settings.
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Troubleshooting, downloading
updates, and repair
Troubleshooting
Operating system and software updates
Repairing your device
Troubleshooting
This section contains answers to some common troubleshooting questions. If you
encounter problems when using your TSC7 handheld PC, try the following
troubleshooting tips to detect and solve the problem. If problems persist, contact your
local distributor for support.
Further assistance and support with the Windows 10 Pro operating
system
For comprehensive online support, how-to guides, troubleshooting articles and related
downloads for the Windows 10 Pro operating system, go to the online Microsoft support
pages for the Windows 10 operating system.
Performance issues
Device is running slowly
lOperating system updates may be installing.
Windows 10 Pro may have automatically downloaded software or operating system
updates, and is installing these in the background. While these updates are being
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8 Troubleshooting, downloading updates, and repair
installed, system performance may be reduced, or wireless connectivity speed may
appear to be slower than normal.
lYou may have too many background applications are running.
Some programs start automatically and run in the background. You can disable these
programs at startup to improve Windows startup time and overall system
performance.
lYou may have malware or a virus.
A virus or other malicious software could cause your device to run slowly. Check
whether your device has a virus by using Windows Defender, which is included with
Windows 10, or refer to the documentation for your third party antivirus software.
lCheck your wireless network speed.
If the apps you are using are connecting to the Internet, a poor network connection
may be causing them to run slowly. For detailed information on checking your network,
see Wi-Fi speed is slow, page 49.
lCheck for low disk space.
You may be able to improve performance if you free up some disk space on your
device. Disk Cleanup can delete temporary and system files, empty the Recycle bin, and
remove apps and data that you no longer need.
lYour device may have overheated.
If you are using your device in a hot environment and/or are using a processor or
memory-intensive, your device may have become too hot. Move your device to a
cooler spot, wait five minutes, and see if it runs faster.
Wireless connectivity issues
Wi-Fi speed is slow
lYour network is running slow for all devices.
You should first check to see whether your network is slow on another device. Can you
connect to your wireless network and browse the web at normal speeds from another
PC, tablet, or smartphone? Try running a Network Speed Test to ensure your Internet
connection is functioning normally.
lYour Wi-Fi signal is weak.
Look at the wireless network Wireless network icon icon in the taskbar.
This icon shows your current signal strength. If the icon is partially dimmed, move
your device closer to your wireless router to see if the signal improves. If your router is
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8 Troubleshooting, downloading updates, and repair
broadcasting on both a 2.4GHz and 5GHz frequency, try connecting to a different
frequency. In general, a network operating on the 5GHz frequency will be faster and
less susceptible to interference, but will have a shorter range than a 2.4GHz network.
Power and battery issues
Battery will not charge
lThe battery is overheated, or too cold.
The battery pack will charge between 0 °C and 40 °C. If you have been using or storing
the battery and/or device in a particularly hot or cold environment, the battery pack
may be outside the safe charging temperature range. Sensors in the battery pack will
prevent the battery from charging until its temperature returns to a normal level.
lThe battery is not installed correctly.
If the battery pack is not installed correctly in the device or the battery pack charger, it
may not have a proper connection and will not charge.
lThe battery terminals are dirty or corroded.
If the terminals of the battery pack are dirty or corroded, it may not have a proper
connection and will not charge.
Device will not start up
lThe battery does not have enough charge to power the device:
Press and hold the charge indicator button on the battery pack. At least one charge
LED must be lit up to indicate that the battery pack has enough power for the device to
start on battery power. If no LEDs light up on the battery pack, attach the device to an
external power source, or swap the battery for a charged battery, then try again.
lThe battery is not correctly installed.
The device may not be receiving power from the battery if it is not installed properly.
Remove the battery, then replace it, pressing down on both corners until it clicks into
place, then slide the battery lock to the lock position (down).
Device suddenly turned off during use
lMake sure you are not accidentally pressing the power key.
The Power key is located in the top left side of the device. Make sure that while gripping
the device that you are not accidentally pressing the Power key and suspending the
unit.
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8 Troubleshooting, downloading updates, and repair
lThe device may have run out of power and gone into critical suspend mode.
If your battery charge level gets too low, the device will automatically go into a
hibernate mode to prevent loss of data. Check the battery level by pressing and
holding the battery level button. If the battery charge is too low, connect the device to
external power, or swap the battery for a charged battery.
If you regularly run out of battery power while in the field, consider carrying a spare
battery with you. The device supports hot-swapping of the battery, which means that
the device will keep running for a few minutes while you remove the battery pack and
replace it with another.
Device shuts down when hot-swapping the battery
lHot-swap battery is not sufficiently charged
The hot-swap back-up battery allows you to change the main device battery pack for a
charged one without shutting the device down. To function correctly, the hot-swap
battery must have at least X minutes of charging time before it can work properly. If you
attempt multiple hot-swaps without allowing the back-up battery to recharge, your
device may shut down when the battery pack is removed.
Restarting or resetting the operating system
If your device becomes unresponsive, and the troubleshooting guide does not resolve the
problem, you need to restart or reset your device.
For detailed instructions on the recovery options in Windows 10, refer to the Microsoft
support pages on Windows 10 recovery options at www.support.microsoft.com.
Restarting your (unresponsive) device
If your device is no longer responding to touchscreen or keypad input, you may need to
force it to restart by removing power from the system.
NOTE – Restarting the system by holding down the Power key removes power to the CPU. Any
unsaved files and settings will be lost.
To force your device to restart, press and hold the Power key until the device shuts down
(~15 seconds), then restart your device by pressing the Power key.
Resetting your device
If restarting your device does not resolve the issue that you are seeing, resetting it might
help. Resetting lets you choose to keep your files or remove them, and then reinstalls the
operating system.
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8 Troubleshooting, downloading updates, and repair
To reset your device:
1. Tap / Settings / Update & security / Recovery.
2. Select Get started then follow the onscreen instructions to reset your device.
3. At the reset menu, select one of the following:
lKeep my files.
lReinstalls Windows 10 and keeps your personal files.
lRemoves apps and drivers you installed.
lRemoves changes you made to settings.
lRemoves any apps your dealer or distributor installed.
lRemove everything.
lReinstalls Windows 10 and removes all your personal files.
lRemoves apps and drivers you installed.
lRemoves changes you made to settings.
lIf you're planning to donate, recycle, or sell your device, use this option and
choose to fully clean the drive. This might take an hour or two, but it makes it
harder for other people to recover files you have removed.
Resetting your device when the operating system is unresponsive
If you want to restore your device but cannot operate the touchscreen or the operating
system is not responding to normal input, you may need to reset the device from the Boot
Menu.
To reset from the Boot Menu:
1. Connect an external USB keypad to the device.
2. Press the Windows logo key to get to the sign-in screen, then hold the Shift key
down and select Power / Restart in the lower-right corner of the screen.
3. when the device restarts, tap Troubleshoot / Reset this PC.
If you cannot get to the sign-in screen, use a recovery drive or installation media to reset
your device.
Resetting your device
You can remove all data from your TSC7 handheld PC by resetting it to factory settings.
IMPORTANT: By performing a factory data reset, all data will be wiped from the device.
While any data stored in your Google Account will be restored, all apps and their
associated data will be uninstalled.
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8 Troubleshooting, downloading updates, and repair
IMPORTANT: Your device is protected to prevent other people from using it if it's been
reset to factory settings. To ensure that it's really you doing the reset, you'll need to enter a
Google username and password associated with the device after factory reset. If you don't
have this information, you won't be able to finish the setup process and use the device at
all after factory reset.
Erasing your data may take some time, so make sure that you plug your device into a
power source before you start.
1. Open your device's Settings app .
2. Go to Settings / Backup & reset. You may need to enter your pattern, PIN, or
password.
3. Tap Factory data reset.
4. Tap Reset tablet.
5. If you have a screen lock, you'll need to enter your pattern, PIN, or password.
6. Tap Erase everything to confirm.
7. When your device has finished erasing, select the option to reboot your device.
Operating system and software updates
Periodically, operating system and software application updates will be available for your
device.
Windows 10 updates
The Windows 10 operating system periodically checks for updates so you don’t have to.
When an update is available, it is automatically downloaded and installed — keeping your
device up-to-date with the latest features.
Installing the latest updates can help fix common issues, but you must be online to
download the updates. If you are having trouble connecting and downloading updates
because your wireless network is too slow, you can try using a wired network via the Office
Cradle accessory.
Once online, to check for and install the latest updates manually, go to Settings / Update &
security / Windows Update, and select Check for updates. If Windows Update says your
device is up to date, you have all the updates that are currently available.
For more information about Windows updates, refer to the official Windows Update FAQ on
www.microsoft.com.
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8 Troubleshooting, downloading updates, and repair
Software downloads and updates
The latest versions of software including drivers, firmware updates, and software utilities,
are available on the technical support pages on www.trimble.com.
Repairing your device
Before you send your TSC7 handheld PC for repair, check the troubleshooting guide in this
document. If you can’t solve the problem with troubleshooting, contact your local Trimble
dealer for further support.
Repair of this product should only be performed by an authorised service provider. Any
attempt to disassemble this product by a non-authorised service provider will void the
warranty.
For more information, contact your local Trimble dealer.
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