Tunstall Healthcare 6360412 63604/12 Amie Personal Fall Alarm User Manual D Lifeline Vi User Guide USA AMAC 2

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Document ID	1854644
Application ID	kGeRh4C8tT3scUjCwjYikA==
Document Description	User Guide
Short Term Confidential	No
Permanent Confidential	No
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Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	74.79kB (934846 bits)
Date Submitted	2012-12-07 00:00:00
Date Available	2012-12-07 00:00:00
Creation Date	2012-12-04 14:29:45
Producing Software	GPL Ghostscript 9.05
Document Lastmod	2012-12-04 14:29:45
Document Title	D_Lifeline_Vi_User_Guide_USA_AMAC (2)
Document Creator	PDFCreator Version 1.5.1
Document Author:	g_beavor

Tunstall Vi/Vi+
User Guide
Your Tunstall Vi home console unit
The Tunstall home console unit is connected to the mains power supply
and your telephone line. It enables you to generate a call for help when and
if you need it by immediately contacting a monitoring centre who will be
able to provide you with the assistance you require.
Radio Antenna
Optional Services Button
(Yellow)
Reset Button (Green)
Status light (Red/Green)
Microphone
Speaker
Help Button (Red)
Your Help Activator
Your Help Activator is wirelessly connected to your Tunstall home console
unit and enables you to generate a call for help from anywhere in your
home or garden. The personal trigger should be worn at all times and can
be worn around the neck or on the wrist using the attachments supplied.
Help Activators are water resistant (to IP67 standard) up to 1m. It can be
worn in the shower however wearing it in the bath should be avoided where
possible.
The Help Activator has the below features:
Waterproof
Up to 390ft radio
range (free space)
Auto Low Battery*
*NOTE: The trigger will automatically send a notification call via the home console unit to the monitoring centre when
its battery is low.
For installation instructions please visit tunstallamac.com/??????
Using the PERS
Making an alarm call
Press the red button on the Help Activator
or the red alarm button on the home
console unit. The home console unit will
announce ‘Do not worry your alert system
is dialling for assistance’. The call will be
answered by an operator at the response
center. Tell the operator why you have
generated the alarm call and they will
arrange for assistance.
Cancelling a Help call
Wait 5 seconds (after the alarm button is pressed) and press the green
reset button. The home console unit will announce ‘The emergency call has
been cancelled’. This in-built delay prevents accidental cancellation of an
alarm.
Answering calls remotely via the portable Help Activator
The Help Activator can be used to answer incoming telephone calls by
pressing the Help Activator button while the telephone is ringing. When
pressed, the home console unit will answer the call in hands-free mode
using the loudspeaker. To revert to handset mode, just pick up the handset
of a connected telephone. To end a hands-free call, press the button on the
Help Activator again or press the reset button. Calls can also be answered
in hands-free mode at the home console unit by pressing the reset button.
For installation instructions please visit tunstallamac.com/??????
False alarms
If you accidentally raise a false alarm, please do not worry as your
response center is always happy to hear from you and the raising of the
alarm acts as a useful test of your home console unit.
What the Warning/Status lights on the home console unit
indicate
The home console unit has warning and status lights to clearly show the
unit’s status lights on the home console unit provide indications of its status
based on the below.
Home/Away Button
(Yellow)
On
CUSTOMER CARE
RESET
HELP
Home console unit status
Away mode
Off
Home mode
Flashing
Intruder entry/exit time period
Status LED
(Green/Red)
Green LED on
Red LED flashing
(1 every 4 seconds)
Home console unit status
Normal mode
Low battery
Red LED flashing
(1 every second)
Telephone line disconnected
Red/Green flashing
Radio blocking detected
Alarm Button (Red)
Home console unit status
On
Normal mode
Flashing
(1 every 4 seconds)
Flashing
(1 every second)
Normal mode running on battery
Alarm mode
The light on the Help Activator indicates
When pressed the red light on the Help Activator will light up. This is to
indicate that the button has been pressed. If the light flashes when pressed
this indicates that the Help Activator battery is low and should be replaced.
For installation instructions please visit tunstallamac.com/??????
How to respond to announcements
Announcement
What to do
‘Warning – telephone line
disconnected’
Check the home console unit is plugged into a
working telephone socket
‘Warning – there is no mains
power’
Check the home console unit is plugged into a
working electrical socket
‘Warning - Radio blocking
detected’
Check that the home console unit is not close to
any other electrical devices such as a computer,
television, fan, mobile phone. If so, turn-off or
move the equipment away from the home
console unit and check if this stops the warning.
‘Warning – battery low’
Check the home console unit is plugged into a
working electrical socket
‘The mains power is restored’
Nothing, power has been reconnected to the
home console unit.
‘Test Reminder – please press
personal trigger’
Press your Help Activator and follow the next
announcement
Press the green cancel button
to complete the test
Press the cancel button on the home console
unit, the unit will then announce ‘Test
completed’.
If the warnings persist please contact your supplier.
For installation instructions please visit tunstallamac.com/??????
Help and advice
Dos
•
•
•
•
Wear your Help Activator at all times.
Test your home console unit on a regular basis.
Keep the home console unit connected to the mains power at all
times.
Dust the home console unit/Help Activator with a soft cloth which
can be slightly moistened with a gentle detergent if required.
Don’ts
•
•
•
•
Expose the home console unit to water or other liquids.
Connect cables other than those supplied with the home console
unit.
Move the home console unit from the location that it was originally
installed
Move objects close to the home console unit that either; create lots
of noise, heat, or are made of metal such as a televisions, radios,
washing machines, microwaves, WiFi routers, mobile phones,
laptops etc.
For installation instructions please visit tunstallamac.com/??????
FCC Notices - USA
Federal Communications Commission (FCC) notices
This equipment complies with Part 68 of the FCC rules and the
requirements adopted by the ACTA. On the exterior of the cabinet of this
equipment is a label that contains, among other information, a product
identifier in the format US:G2XAL03B57004. If requested, this number must
be provided to the telephone company.
•
•
•
•
•
ACTA Registration Number:
Ringer Equivalence Number (REN):
Facility Interface Code (FIC):
Service Order Code (SOC):
USOC Jack Type:
US: G2XAL03B57004
0.3
02LS2
9.0F
RJ11C
Universal Service order Code (USOC): RJ11C
A FCC compliant telephone cord and modular plug is provided with this
equipment. This equipment is designed to be connected to the
telephone network or premises wiring using a compatible modular jack
that is Part 68 compliant. See Installation Instructions for details.
Ringer Equivalence Number (REN): 0.3
The REN is used to determine the quantity of devices that may be
connected to the telephone line. Excessive RENs on the telephone line
may result in the devices not ringing in response to an incoming call.
Typically, the sum of RENs should not exceed five (5.0). To be certain of
the number of devices that may be connected to a line (as determined by
the total RENs) contact the local telephone company.
If this equipment, causes harm to the telephone network, the telephone
company will notify you in advance that temporary discontinuance of
service may be required. But if advance notice isn't practical, the
telephone company will notify the customer as soon as possible. Also,
you will be advised of your right to file a complaint with the FCC if you
believe it is necessary.
The telephone company may make changes to its facilities, equipment,
operations or procedures that could affect the operation of the equipment.
If this happens, the telephone company will provide advance notice so you
can make the necessary modifications to maintain uninterrupted service.
This equipment (home console unit) contains no user serviceable parts. If
trouble is experienced with this equipment, for repair or warranty
information please call your service provider. If the equipment is causing
harm to the telephone network, the telephone company may request that
you disconnect the equipment until the problem is resolved.
Connection to party line service is subject to state tariffs. Contact the state
public utility commission, public service commission or corporation
commission for information. If your home has specially wired alarm
equipment connected to the telephone line, ensure the installation of this
equipment (home base) does not disable your alarm equipment. If you
have questions about what will disable alarm equipment, consult your
telephone company or a qualified installer.
Alarm dialing equipment must be able to seize the telephone line and place
a call in an emergency situation. It must be able to do this even if other
equipment (telephone, answering system, computer modem, etc.) already
has the telephone line in use. To do so, alarm dialing equipment must be
connected to a properly installed RJ31X jack that is electrically in series
with and ahead of all other equipment attached to the same telephone line.
Proper installation is depicted in the following figure. If you have any
questions concerning these instructions, you should consult your telephone
company or a qualified installer about installing the RJ31X jack and alarm
dialing equipment for you. Possible change to Alarm Dialling Equipment pic
below
For installation instructions please visit tunstallamac.com/??????
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
• Consult Customer Care or contact your Service Provider.
HELP Activator (Part Number 63604/12)
FCC ID: G2X-6360412
This Device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including
interference that may cause undesired operation.
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. End users must follow the specific operating
instructions for satisfying RF exposure compliance. This transmitter must
not be co-located or operating in conjunction with any other antenna or
transmitter.
Warning: Changes or modifications to this unit not expressly approved by
the party responsible for compliance could void the user’s authority to
operate the equipment.
For installation instructions please visit tunstallamac.com/??????
Radio Equipment - Canadian Warning
Statements
Under Industry Canada regulations, this radio transmitter may only operate
using an antenna of a type and maximum (or lesser) gain approved for the
transmitter by Industry Canada.
To reduce potential radio interference to other users, the antenna type and
its gain should be so chosen that the equivalent isotropically radiated power
(e.i.r.p.) is not more than that necessary for successful communication.
This device complies with Industry Canada licence-exempt RSS
standard(s). Operation is subject to the following two conditions:
(1) this device may not cause interference, and
(2) this device must accept any interference, including interference that
may cause undesired operation of the device.
Francais
Conformément à la réglementation d'Industrie Canada, le présent émetteur
radio peut fonctionner avec une antenne d'un type et d'un gain maximal (ou
inférieur) approuvé pour l'émetteur par Industrie Canada.
Dans le but de réduire les risques de brouillage radioélectrique à l'intention
des autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte
que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas
l'intensité nécessaire à l'établissement d'une communication satisfaisante.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables
aux appareils radio exempts de licence. L'exploitation est autorisée aux
deux conditions suivantes:
(1) l'appareil ne doit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique
subi, même si le brouillage est susceptible d'en
compromettre le fonctionnement.
For installation instructions please visit tunstallamac.com/??????
For installation instructions please visit tunstallamac.com/??????
Battery information
All batteries should be disposed of in accordance with the latest legislation.
Technical Details
Weight:
Dimensions:
Mains power:
Stand-by battery:
Back-up time:
2.0lb (939g Packaged)
7.28” x 4.80” x 1.61” (185mm x 122mm x 41mm) (WxLxD)
110 to 120v DC power receptacle
1200mAhr capacity (continually internally charged)
30 hours of stand-by operation with one 30 minute alarm call
(minimum expected at date of purchase and when fully charged)
Radio frequency:
312.00MHz
REN:
0.3
Radio Range:
390ft (120m) in free space
External connections: 10ft (3m) telephone line cord with type RJ11 plug, DC power adapter
with 10ft (3m) cable
An optional RJ31x line cord 10ft (3m) part number XD3605044A is
available – Contact Customer Care 1-877-903-5111
Help activator battery: 3V Lithium (not changeable) with up to 7 year life
Environmental
Temperature:
Humidity:
Operating temperature (to perform to full specification) = 0°C to
45°C, storage = -10°C to 50°C
Operating relative humidity (non condensing to perform to full
specification) = 0 to 80%, storage relative humidity (non condensing)
= 0 to 93%
Standards
US:
FCC CFR47 part 15, FCC CFR47 part 68,
ETL/UL1637, ETL/UL1635
Canadian:
CETL/CSA22.2 No 205, RSS210
Design and Manufacture:
ISO9001:2008
tunstallamac.com
Our policy of continual development means that product specification and appearance may change
without notice. Tunstall does not accept any responsibility for any errors or omissions contained in
this document.
© 2012 Tunstall Healthcare Group Ltd. ® TUNSTALL is a registered trade mark.
Tunstall AMAC, 2522 Pearl Buck Road, Unit F, Bristol, PA 19007
Tel: 1-877-903-5111 Email: enquiries@tunstall.com
D5707014A

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