Tunstall Healthcare 6460411 GEM Personal Alarm Pendant User Manual american caresse user guide doc Layout 1

Tunstall Healthcare (UK) Limited GEM Personal Alarm Pendant american caresse user guide doc Layout 1

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www.tunstallamerica.comcontentsWhat’s in the box? … … … … … … …3Your Caresse … … … … … … … … …4For your safety - installation advice …5Quick start guide … … … … … … …6Connecting the cords & adaptors … …6Testing … … … … … … … … … …7Wall mounting … … … … … … … …7Using the Caresse … … … … … … …8Making an alarm call … … … … … …8Cancelling an alarm call … … … … …8Adjusting the volume … … … … … …8Using the function button … … … …8Answering calls using the … … … …9pendant2Status warnings … … … … … … … …10Features explained … … … … … … …12Inactivity … … … … … … … … … …12Intruder (Arm/Disarm/Zoning) … … …12Personal recipients … … … … … … …13Amie/Gem pendant … … … … … …13Telecare Sensors … … … … … … … …14Help and Advice … … … … … … … …15FCC Notices … … … … … … … … …16Industry Canada Warnings … … … …19Technical Details … … … … … … … …20For more information on yourCaresse, please contact your supplier.american caresse user guide doc :Layout 1 5/11/07 14:55 Page 2
what’s in the box?3When you open the box for the first time please ensure you have all of the following:CaresseWearing options • Neck cord • Neck cord• Belt Clip• Wrist Strap • Wrist StrapIf any of the above items are missing, please contact your supplier.Cords and adaptorsaTelephone cord bAC power adaptor (10’ (3m) cable) (10’ (3m) cable) PendantGem or Amieamerican caresse user guide doc :Layout 1 5/11/07 14:55 Page 3
Caresse Personal Emergency Response Unit4SpeakerStatus LED (Green)Cancel Button (Green)Away Button (Blue)Alarm Button (Red)Wall Mounting PointsBatteryCompartmentCoverProgramming KeypadAC- Power Adaptor JackAUX - Accessory JackTelephone JackLINE - Telephone Cord JackSpeaker Volume ControlRubber feet x 4MicrophoneFront viewBack viewEnd viewStatus LED (Red/Yellow)13Aerialamerican caresse user guide doc :Layout 1 5/11/07 14:55 Page 4
se Unit5Button (Red)Telephone Jackfor your safety - installation adviceInstallation with RJ31x (CA38A in Canada)The Caresse equipment must be able to seize the telephone line and place a call inan emergency situation. It must be able to do this even if other equipment(telephone, answering system, computer modem, etc.) already has the telephoneline in use. To do so, the caresse must be connected to a properly installed RJ31Xjack that is electrically in series with and ahead of all other equipment attached tothe same telephone line. Proper installation is depicted in the figure below.Installation without RJ31x (CA38A in Canada)Connect the Caresse to the first telephone jack in thedwelling with all other telephones/extensions/smartboxes/modems/tv set top boxes in the home pluggeddirectly into the Caresse using the jack on theCaresse labelled to enable the unit to disconnectextension telephones when raising an alarm call. Amultiple telephone adaptor may be required to connectmore than one telephone (not supplied).Cordless phoneEnsure that the main base/charger which is registered to all other handsets in use, isconnected directly to the home unit as above.BroadbandPlease ensure a high quality DSL filter is in use. Please contact your supplier forfurther advice if necessary.american caresse user guide doc :Layout 1 5/11/07 14:55 Page 5
quick start guide6Step 1 - Connecting the cords & adaptorsPlease follow the steps below to plug thecords correctly into the Caresse.Step A – Plug the telephone cord ainto the jack on the Caresse labelled LINEand the first/main telephone wall jack.Do’s• Keep the Caresse connected to the ac power at all times.• Use an RJ31x jack or connect the Caresse to the first telephone jack in the dwelling with all other extensions wired into the unit to ensure proper operation even when another telephone is in use or off hook.• Contact your supplier as soon as the LED on your pendant indicates a low battery (see page 11 for more details). Don’ts• Expose the Caresse to water or other liquids.• Connect cables other than those supplied with the unit.• Place your Caresse next to a television, radio, washing machine or air conditioning unit.• Put it right next to your stove or close to any other heat source.• Set the Caresse in a place where it will get damp, such as a bathroom, or nearhouse plants that are sprayed at any time.• Place it very close to any large metal objects, such as microwave ovens, as large pieces of metal stop the signals from the radio pendant reaching the Caresse.• Place your Caresse closer than four feet to something that may emit electromagnetic interference, such as a cordless telephone, CD or video player,or personal computer.american caresse user guide doc :Layout 1 5/11/07 14:55 Page 6
Step B – Plug the telephone into the jackon the Caresse labelled . Plug allrequired telephones/ equipment into thisjack using a multiple telephone adaptor(not supplied). See page 5 for more details.Step C – Plug the ac power adaptor binto the jack on the Caresse labelled ACthen connect to the power receptacle.Step D – Adjust speaker volume control if required (see page 8 for more details).Step E – Stand the aerial upright.Step 2 - TestingPress the alarm button on the unit and ensure it raises a call through to themonitoring center (or designated recipient). Also remember to test the Amie orGem pendant by pressing its button and ensuring a call is raised. Do this test atfloor level around the dwelling to confirm the dwelling is covered.Step 3 - Adding pendants or telecare sensorsFor more information on adding pendants, please see page 13 of this guide.Contact your supplier if you require more information on how to programmetelecare sensors to your Caresse.Step 4 - Ready to useOnce successfully tested the Caresse is ready to use.Wall mountingDecide where you want to situate the Caresse. Remember it should be within 2metres of the ac power and main telephone jack. Then drill 2 holes 5.9” (149mm)apart, firmly attach screws and then locate the wall mounting points on the home unit with the screws. 7quick start guideamerican caresse user guide doc :Layout 1 5/11/07 14:55 Page 7
using the Caresse8311P3Making an alarm callPress the red button on the pendant or red alarm button on the Caresse.Cancelling an alarm callIf you raise an alarm call by accident, wait 5 seconds (after the initial alarm button ispressed) and press the green cancel key. This in-built delay prevents falsecancellation of an alarm call. Alarm calls made from a pendant can be cancelledimmediately by pressing the green cancel key.Adjusting the loudspeaker volumeThe Caresse has four volume level settings, which can be adjusted using theprogramming keypad.Increase volume – press the key and a tone will sound for 10 seconds. Press the key repeatedly until the desired volume is reached.Decrease volume – press the key and a tone will sound for 10 seconds. Press the key repeatedly until the desired volume is reached.Press key before the tone ends to save the new volume setting.american caresse user guide doc :Layout 1 5/11/07 14:55 Page 8
Using the function buttonThe Caresse has a blue function button that can be programmed to be used tooperate a number of different features. For more information, please see thefeatures explained section on pages 12 and 13.Answering calls using the pendantThe Amie or Gem pendant can be used to answer incoming telephone callsremotely by pressing its red button while the Caresse or connected telephone isringing. When pressed, the Caresse will answer the call and you can speak to andhear the caller handsfree via the Caresse. IMPORTANT – this feature may not be enabled, please contact your supplier if you wish toenable this feature.Switching between handsfree and handset modesIf you wish to change a handsfree call to the handset, just pick up the connectedtelephone handset and speak to the caller as per a normal telephone conversation.Replacing the handset will end the call.To end a handsfree call, press your pendant again.9american caresse user guide doc :Layout 1 5/11/07 14:55 Page 9
status warningsTelephone line monitoringIf the telephone line is faulty or becomes disconnected, the Caresse willannounce ‘WARNING - telephone line disconnected’ after 1 minute. Thiswarning will be repeated every 30 seconds until the telephone line becomesavailable again.To silence the warning, re-connect the telephone line. If the telephone line isconnected and the warning continues, press the green cancel key. If thewarning continues you should contact your telephone line supplier as thetelephone line may be faulty.AC Power failure monitoringIf an AC power failure occurs, the Caresse will continue to work using itsbackup battery, however, as a warning the Caresse red LED will flash onceevery 4 seconds (see section – the LEDs on the Caresse indicate). The unit willalso announce ‘WARNING – there is no electrical power’. This warning isrepeated every 5 minutes. To silence the warning reconnect the power cord, orpress the green cancel key.If the power failure lasts for more than 1 hour, the unit will automatically callthe monitoring center. A call will be raised periodically to the monitoring centeruntil the power is restored. The battery provides 30 hours backup.10american caresse user guide doc :Layout 1 5/11/07 14:55 Page 10
11The LEDs on the Caresse indicateTwo LEDs on the Caresse provide indications of its status based on the below.The LED on the pendant indicatesWhen pressed the red LED on the Amie or Gem pendant will light up. This is toindicate that the button has been pressed. If the LED flashes when pressed thisindicates that the pendant battery is low and should be replaced. You shouldcontact your supplier as soon as possible in the event of low battery indication.LED lights Home unit statusGreen LED on Normal modeGreen LED flash (1 every 4 seconds) Normal mode running on battery (AC power off)Green LED flash (1 every second) Alarm modeRed LED flash (2 every second) Telephone line disconnectedRed LED on Telephone line in useYellow LED on Function button in away modeYellow LED off Function button in home modeYellow LED flash (2 every second) Intruder entry/exit time periodNO LED on Unit powered down (if power is on and connected then the unit may be faulty)american caresse user guide doc :Layout 1 5/11/07 14:55 Page 11
IMPORTANT - Inactivity monitoring and intruder monitoring requires additional telecare sensors and may not be enabled on your Caresse, please contact your supplier for moredetails on these functions. Please also contact your supplier for more details if you areunsure how your blue function button has been programmed.Inactivity monitoringThe Caresse can monitor movement around the home and send an alarm callto the monitoring centre if no movement is detected within a specific timeperiod. To avoid false calls to the monitoring center, inactivity monitoringshould be de-activated when you leave your home.•Activate (home mode) - press the blue away button (the yellow LED will turn off and the unit will announce ‘Home’)•De-activate (away mode) - press the blue away button (the yellow LED will turn on and the unit will announce ‘Away’)Intruder monitoring (Caresse+ model only)The Caresse has the ability to provide a very effective, simple to use intruderalarm facility, which will alert the monitoring center or personal recipient ondetection of an intruder.•Arming (away mode) – when leaving your home, you should turn on intruder monitoring by pressing the blue away button once. The unit will sounds its exit tones and the yellow LED will turn on. You should leave your home and lock your door before the exit tones end (approximately 30 seconds).•Disarming (home mode) – when entering your home, the Caresse will sound its entry tones, you can easily switch off intruder monitoring during these entry tones by:• Pressing the blue away button once and then pressing your pendant straight awayWhen the intruder function has been disarmed, the entry tones will stop andthe yellow LED will turn off.•Zoning - If you live in a house with your bedroom upstairs, it is possible to protect the downstairs area at night while still being able to move around upstairs without raising an alarm. This can be set in the following way:-12features explainedamerican caresse user guide doc :Layout 1 5/11/07 14:55 Page 12
13features explained• Before going upstairs to bed, press and hold down the blue away button on your home unit. Whilst the blue away button is held down, press and release the green cancel key. Finally, release the blue away button. This has now armed the downstairs intruder alarm function.The yellow LED will turn on and your Caresse will sound its exit tones. When you hear these tones, you should make your way upstairs before they stop.Having armed the ‘zoned’ intruder function, it is important to disarm thefunction straight away when you go back downstairs either at night or in themorning, by using your chosen disarm method as this will prevent false intruderalarms from being generated.Intruder functionality and inactivity monitoringIf your Caresse has been set up to monitor for inactivity as well as intruders,inactivity monitoring will automatically be suspended the moment intrudermonitoring is armed. When intruder monitoring is disarmed, inactivitymonitoring will automatically be restored.Personal recipientsThe Caresse can be used to make an alarm call to a personal recipient (e.g. arelative or care giver) before calling the monitoring center. Please contact yoursupplier if you wish to enable this facility.Amie (or Gem) pendantWaterproof Typical radio range up to 50m Auto low batteryNOTE: The pendant will automatically send a notification call to the monitoring center when its battery is low.Programming a pendant to the CaresseTo program a new pendant press the following keys on the programming keypad: Then press and hold the pendant button until 3 bleeps areheard. The LED on the trigger will light for 3 seconds.NOTE: A low pitched bleep indicates that the pendant has already been registered to the unit or themaximum number of pendants has been reached. A low pitched bleep will also be heard if no radiotransmission has been received after ten seconds. If this is the case, repeat the above process.PPamerican caresse user guide doc :Layout 1 5/11/07 14:55 Page 13
14telecare sensorsWhat is Telecare?Telecare consists of various sensors placed around the home linked to the Caresse.The sensors provide greater reassurance and protection by monitoring forenvironmental risks such as fire as well as personal risks such as falling. Upondetection of a dangerous situation the sensors automatically generate an alarm tothe Caresse which then alerts the monitoring center (or personal recipient) where ahighly trained operator can quickly deal with the issue and take the mostappropriate action.If you would like to know which telecare sensors, are currently available pleasecontact your supplier.Smoke Detector PIR Detector Radio Output Module (ROM)Pullcord Fall Detector Bogus Caller/Panic Buttonamerican caresse user guide doc :Layout 1 5/11/07 14:55 Page 14
False alarmsIf you accidentally raise a false alarm, please do not worry as your monitoringcenter is always happy to hear from you and the raising of the alarm acts as auseful test of your Caresse.TroubleshootingIf your Caresse does not work:• Ensure the telephone lead is plugged into the main telephone jack – see page 6/7.• Ensure that the ac power adaptor adaptor is plugged into the unit and a wall receptacle – see page 6/7.• Ensure that the ac power supply is switched on (the green LED should be on).• If the Caresse has a lit or flashing LED, please see the status warning section on page 10/11.CleaningDust the Caresse with a soft cloth which can be moistened with a gentledetergent if required. Ensure that no moisture goes through the speaker grill.MoistureDon’t position your Caresse where it may come into contact with water ormoisture.Pendants are waterproof (to IP67 standard) up to 1m. They can be worn in theshower however wearing them in the bath should be avoided where possible.Battery informationThe battery should be disposed of in accordance to the current Federal andState legislation.CAUTION! There may be a risk of explosion if the battery is replaced by anincorrect type. Dispose of used battery in accordance with the latest legislation.15help and adviceamerican caresse user guide doc :Layout 1 5/11/07 14:55 Page 15
16Federal Communications Commission (FCC) noticesThis equipment complies with Part 68 of the FCC rules and the requirements adopted by theACTA. On the base of this equipment is a label that contains, among other information, aproduct identifier in the format US:AAAEQ##TXXXX. If requested, this number must beprovided to the telephone company.Universal Service order Code (USOC): RJ11CA plug and jack used to connect this equipment to the premises wiring and telephonenetwork must comply with the applicable FCC Part 68 rules and requirements adopted by theACTA. A compliant telephone cord and modular plug is provided with this product. It isdesigned to be connected to a compatible modular jack that is also compliant. Seeinstallation instructions for details.Ringer Equivalence Number (REN): 0.3The REN is used to determine the number of devices that may be connected to a telephoneline. Excessive RENs on a telephone line may result in the devices not ringing in response toan incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). Tobe certain of the number of devices that may be connected to a line, as determined by thetotal RENs, contact the local telephone company. For products approved after July 23, 2001,the REN for this product is part of the product identifier that has the formatUS:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g.,03 is a REN of 0.3). For earlier products, the REN is separately shown on the label.If this equipment (Caresse) causes harm to the telephone network, the telephone companywill notify you in advance that temporary discontinuance of service may be required. But ifadvance notice isn’t practical, the telephone company will notify the customer as soon aspossible. Also, you will be advised of your right to file a complaint with the FCC if you believeit is necessary.The telephone company may make changes in its facilities, equipment, operations orprocedures that could affect the operation of the equipment. If this happens the telephonecompany will provide advance notice in order for you to make necessary modifications tomaintain uninterrupted service.This equipment (Caresse) contains no user serviceable parts. If trouble is experienced with thisequipment (Caresse), for repair or warranty information please contact the agent, theircontact details are on the user guide supplement sheet. If the equipment is causing harm tothe telephone network, the telephone company may request that you disconnect theequipment until the problem is resolved.FCC Noticesamerican caresse user guide doc :Layout 1 5/11/07 14:55 Page 16
17Connection to party line service is subject to state tariffs. Contact the state public utilitycommission, public service commission or corporation commission for information. If your homehas specially wired alarm equipment connected to the telephone line, ensure the installation ofthis equipment (Caresse) does not disable your alarm equipment. If you have questions aboutwhat will disable alarm equipment, consult your telephone company or a qualified installer. When programming emergency numbers and (or) making test calls to emergency numbers:1. Remain on the line and briefly explain to the dispatcher the reason for the call.2. Perform such activities in the offpeak hours, such as early morning or late evenings.Alarm dialing equipment must be able to seize the telephone line and place a call in anemergency situation. It must be able to do this even if other equipment (telephone, answeringsystem, computer modem, etc.) already has the telephone line in use. To do so, alarm dialingequipment must be connected to a properly installed RJ31X jack that is electrically in series withand ahead of all other equipment attached to the same telephone line. Proper installation isdepicted in the following figure. If you have any questions concerning these instructions, youshould consult your telephone company or a qualified installer about installing the RJ31X jackamerican caresse user guide doc :Layout 1 5/11/07 14:55 Page 17
18and alarm dialing equipment for you.This equipment has been tested and found to comply with the limits for a Class B digitaldevice, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonableprotection against harmful interference in a residential installation. This equipment generates,uses and can radiate radio frequency energy and, if not installed and used in accordance withthe instructions, may cause harmful interference to radio communications. However, there isno guarantee that interference will not occur in a particular installation. If this equipment doescause harmful interference to radio or television reception, which can be determined byturning the equipment off and on, the user is encouraged t try to correct the interference byone or more of the following measures:• Reorient or relocate the receiving antenna.• Increase the separation between the equipment and receiver.• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.• Consult the dealer or an experienced radio/TV technician for help.Amie Radio Trigger (Part Number 63604/01)FCC ID: G2X-63604 and FCC ID: G2X-63604AThis Device complies with Part 15 of the FCC Rules.Operation is subject to the following two conditions:(1) This device may not cause harmful interference, and(2) This device must accept any interference received, including interference that may causeundesired operation.Warning: Changes or modifications to this unit not expressly approved by the partyresponsible for compliance could void the user’s authority to operate the equipment.american caresse user guide doc :Layout 1 5/11/07 14:55 Page 18
19NoticeThe Industry Canada Label identifies certified equipment. This certification meansthat the equipment meets telecommunications network protective, operational andsafety requirements as prescribed in the appropriate Terminal Equipment TechnicalRequirements document(s). The Department does not guarantee the equipment willoperate to the user’s satisfaction. Before installing this equipment, users shouldensure that it is permissible to be connected to the facilities of the localtelecommunications company. The equipment must also be installed using anacceptable method of connection. The customer should be aware that compliancewith the above conditions may not prevent degradation of service in somesituations. Repairs to certified equipment should be coordinated by a representativedesignate by the supplier. Any repairs or alterations made by the user of thisequipment, or equipment malfunctions, may give the telecommunications companycause to request the user to disconnect the equipment. Users should ensure fortheir own protection that the electrical ground connections of the power utility,telephone lines and internal metallic water pipe system, if present, are connectedtogether. This precaution may be particularly important in rural areas. Caution: Users should not attempt to make such connections themselves, butshould contact the appropriate electric inspection authority, or electrician, as appropriate.NoticeThe Ring Equivalent Number (REN) assigned to each terminal device provides anindication of the maximum number of terminals allowed to be connected to atelephone interface.The termination of an interface may consist of any combination of devices subjectonly to the requirement that the sum of the Ringer Equivalence Number of all thedevices does not exceed 5.Industry Canada Warningsamerican caresse user guide doc :Layout 1 5/11/07 14:55 Page 19
Technical details:Weight: 2.5lbs (1143g)Dimensions: 7.68” x 8.47” x 1.4” (WxLxD) (195 x 215 x 36mm)AC power: 110 to120v AC power receptacleStand-by battery: 1200mAhr capacity (continually internally recharged)Back-up time: 30 hours of stand by operation with one 30 minute alarm call (minimum expected at date of purchase and when fully charged)Radio Frequency: 312.00 MHzRadio Range: 390ft (120m) in free spaceREN: 0.3External Connections: 10ft (3m) telephone line cord with type RJ11 plug, optional 10ft (3m) RJ31x line cord (CA38A in Canada), AC power adaptor with 10ft (3m) cableEnvironment: Temperature: Operating temperature (to perform to full specification) = 0°C to 45°C (32°F to 113°F)Storage = -10°C to 50°C (14°F to 122°F)Humidity: Operating relative humidity (non condensing to perform to full specification) = 0 to 80%, storage relative humidity (non condensing) = 0 to 93%Standards:US: FCC CFR47 part 15, FCC CFR47 part 68, ETL/UL1637, ETL/UL1635Canadian: CETL/CSA22.2 No205, RSS210www.tunstallamerica.comOur policy of continual development means that product specification and appearance may change without notice. © 2007 Tunstall Group Ltd. ® TUNSTALL is a registered trade mark.Tunstall Canada, 7540 Bath Road, Mississauga, Ontario L4T 1L2Tunstall Group Ltd, 10N. Martingale Road, Suite 400PM259, Schaumburg, Illinois 60173, United StatesTel: 1-800-892-2205 Fax: 905-677-1121 Email: info@tunstallamerica.comamerican caresse user guide doc :Layout 1 5/11/07 14:55 Page 20
installationand user guideCaresse Personal Emergency Response UnitD5107036Aamerican caresse user guide doc :Layout 1 5/11/07 14:55 Page 21

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