Twin Star 13QI Power Heater User Manual
Twin-Star International Inc. Power Heater
User Manual
The safest and most advanced heating technology available Smart HEATER MODEL: 13QH8000-W500 INSERT MODEL: 13QI071ARA IMPORTANT INSTRUCTIONS When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electrical shock, and injury to persons including the following: 1. Read all instructions before using this appliance. 2. This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving this appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet (0.9 m) from the front of this appliance and keep away from the sides and the rear. WARNING: In order to avoid overheating, do not cover the heater. 3. CAUTION: Never leave the heater operating unattended. Extreme caution is necessary if unsupervised children or invalids are nearby. IMPORTANT 4. The appliance is INSTRUCTIONS not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of experience When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electrical shock, and injury and knowledge, unless they have been given supervision or instruction. to persons including the following: 1. Read allunplug instructions before using this appliance. 5. Always this appliance when not in use. 2. This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving Keep combustible as furniture,cord pillows, clothes curtains at least 3 feet 6. Do this notappliance. operate any heatermaterials, with asuch damaged orbedding, plug papers, or after theandappliance malfunctions, or if it has been dropped or damaged (0.9 m) from the front of this appliance. in any manner. WARNING: In order to avoid overheating, do not cover the heater. 3. CAUTION: Whenever the heater is left operating and unattended, extreme caution is necessary if children or invalids are nearby. 7. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to 4. The appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of avoid a hazard. experience and knowledge, unless they have been given supervision or instruction. 5. Always unplug this appliance when not in use. 8. Do not use outdoors. 6. Do not operate any heater with a damaged cord or plug or after the appliance malfunctions, or if it has been dropped or damaged in any manner. 9. This heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it 7. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order may fall into a bathtub or other water container. to avoid a hazard. 8. Do not use outdoors. 10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord away from traffic areas and 9. This heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it where it will not be tripped over. may fall into a bathtub or other water container. 10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord away from traffic areas 11. To disconnect this appliance, turn controls to the off position, then remove plug from outlet. and where it will not be tripped over. 11. To disconnect this appliance, turn controls to the off position, then remove plug from outlet. 12. C toproperly properly grounded is for use on 120 volts. The cord has a plug as shown at A in Fig.1. 12.onnect Connect to grounded outlets only,outlets See Fig.1.only. Do not This use a 2heater prong adapters. Do not use a 2 prong adapters. Never use with an extension cord or relocatable power tap (outlet/power strip). Fig.1 13. T13.hisThisappliance, when installed, must be electrically grounded in accordance appliance, when installed, must be electrically grounded in accordance with local codes or, in the absence with of locallocal codes, codes or, in the absence of local codes, withwith the Electrical Code orfollow for local U.S.A. follow local codes and the National Electrical thecurrent current CSACSA C22.1 C22.1 Canadian Canadian Electrical Code or for U.S.A. installations, codes installations, and the National Electrical Code, Code,ANSI/NFPA ANSI/NFPA NO.70.NO.70. 14. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or the appliance. 14. Do damage not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, 15. damage To prevent a the possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where or appliance. opening may become blocked. This appliance has hot and arcing sparking parts inside. not use itor in areas where gasoline, or flammable are on soft surfaces, like a bed, where 15. T16. o prevent a possible fire,ordo not block air Do intakes exhaust in anypaint manner. Do liquids not use used or stored. fireplaceblocked. should not be used as a drying rack for clothing. Christmas stockings or decorations should not be opening may This become hung in the area of it.22. Use this appliance only as described in the manual. Any other use not recommended by the mayhas causehot fire, electric shock or injury to persons. parts inside. Do not use it in areas where gasoline, paint or flammable liquids are 16. Thismanufacturer appliance and arcing or sparking 17. Always plug heatersThis directly into a wall outlet/ receptacle. extension cord for or relocatable power tap (outlet/ stockings or decorations should not be used or stored. heater should not be Never useduseaswith a an drying rack clothing. Christmas power hung in strip). the area of it. SAVE THESE INSTRUCTIONS 17. Use this appliance only as described in the manual. Any other use not recommended by the manufacturer may cause fire, electric shock or injury to persons. 18. CAUTION: Do not sit or stand on the heater; the heater may become unstable. 19. This heater may include a visual alarm to warn that parts of the heater are getting excessively hot. If the alarm flashes immediately turn the heater off and inspect for any objects on or adjacent to the heater that may cause high temperatures. DO NOT OPERATE THE HEATER WITH THE ALARM FLASHING! A383 SAVE THESE INSTRUCTIONS www.tsicustomerservice.com GETTING STARTED 1. The serial number is located on the back of the heater. The serial number is necessary for product warranty registration and customer service. Model Number Serial Number MOVABLE HEATER/ MEUBLE CHAUFFANT/ CALENTADOR DE MUEBLES 13QI071ARA 120V ~, 1500W, 60Hz Twin-Star International, Inc. www.twinstarhome.com CONFORMS TO UL STD. 1278 CERTIFIED TO CSA C22.2 NO.46 EN CONFORMITÉ AVEC LA NORME UL 1278 CERTIFIÉ CSA C22.2 NO 46 CONFORME A UL STD.1278 CERTIFICADO POR CSA C22.2 N. º 46 MADE IN CHINA FABRIQUÉ EN CHINE FABRICADO EN CHINA (+1) 866-661-1218 www.tsicustomerservice.com SN #: AB-12345-A Date Code/ Code de Date/ Código Fecha: 2. G o to www.tsicustomerservice.com for product warranty registration. For registration use the MODEL NUMBER: 13QI071ARA. If you are unable to complete registration save your proof of purchase for warranty purposes. PRODUCT SPECIFICATIONS VOLTAGE AMPS WATTS A383 120VAC, 60 Hz 12.5 Amps 1500 Watts www.tsicustomerservice.com OPERATION INSTRUCTIONS Display Control Panel ECO Mode Power Temperature Timer Night Mode The heater can be operated by either the remote control or the control panel. A383 www.tsicustomerservice.com OPERATION INSTRUCTIONS FUNCTION POWER ICON DESCRIPTION The power button supplies power to all of the functions of the heater. The power button will put the heater in a standby mode. This will turn off all functions at once but will hold the settings in the memory. By pressing the Power button again the heater will turn on at the same settings. Pressing and holding the POWER button on the control panel for 3 seconds will switch between °F and °C. SETTING TEMPERATURE When pressing the up and down will enter temperature setting mode. buttons the display When in temperature setting mode pressing the buttons will change the thermostat by 1 °F (1 °C.) The temperature setting range is between 50 °F - 97 °F (10 °C - 36 °C). After 10 seconds without control input the display will exit temperature setting mode and show the current ambient temperature. ECO MODE Pressing this button will turn on/ off the ECO setting. When enabled ECO Mode will use less energy when running to maintain warmth. TIMER Press TIMER button will turn on or off timer settings. There are 10 timer settings and OFF that can be selected. OFF(00), 30min, 1Hour, 2H, 3H, 4H, 5H, 6H, 7H, 8H, 9H. Double-digit minute settings, such as: 30 minutes are: A digital plus a “H” show hours setting, such as: 2 Hours are: If the timer function was previously set the first press of the timer button won’t change the previous setting. Pressing the timer button will activate the timer display. When the timer is active, the display will count down from 60 seconds before shutting off the heater. A383 www.tsicustomerservice.com OPERATION INSTRUCTIONS FUNCTION ICON NIGHT MODE DESCRIPTION Toggle between night mode which reduces the halogen and reduces the brightness of the heater for night use. “ ” display show when turn off the halogen. COOL DOWN CYCLE After the heater has ran the fan will continue to run for a period of time to cool down the internal parts. SAFER PLUG This product is equipped with a safer Plug; an advanced safety device that helps detect electrical fires caused from faulty outlets. Overloading of outlet, adapters and surge protectors may cause overheating, damage, and increase risk of fires. Safer Plug continuously monitors the temperature in the plug and outlet and will turn off the heater to prevent unsafe outlet overheating. If the Safer Plug cuts the power due to unsafe conditions it will show an “ ”message on the screen. If this occurs the Safer Plug has prevented a potentially unsafe condition. To reset the device if this occurs, first allow the plug to cool down. Once the plug has cooled down, unplug the device and wait 5 seconds, then plug back in and continue to use normally. Patent Pending SAFER SENSOR If the Safer Plug continues to activate your outlet may be faulty. Check your heater cord and plug connections. Faulty wall outlet connections or loose plugs can cause the outlet or plug to overheat. Be sure the plug fits tight in the outlet. Heaters draw more current than small appliances, overheating of the outlet may occur even if it has not occurred with the use of other appliances. During use check frequently to determine if your plug outlet or faceplate is HOT! If so, discontinue use of the heater and have a qualified electrician check and/or replace the faulty outlet(s). This product is equipped with a Safer Sensor; an advanced safety device that helps prevent heaters from being accidently covered or blocked causing a potentially unsafe condition. The SAFER SENSOR detects if an object is too close to the front of the heater potentially obstructing the air outlet. If blocked, the SAFER SENSOR icon on the control panel will flash, the heater will beep continuously, and then shut off. Once the object has been moved, the icon will stop flashing, the beeping will cease, and the heater will turn back on. Patent Pending A383 To disable the Proximity Sensor safety function press and hold the ECO MODE button for 10 seconds. Once disabled the SAFER SENSOR icon will remain lit indicating it is disabled. Repeat this step to re-enable the function. www.tsicustomerservice.com OPERATION INSTRUCTIONS FUNCTION Smart Star App ICON DESCRIPTION The Infragen Smart Heater is equiped with app control that allows the corresponding Smart Star app on compatible iOs or Android devices to work with the heater. The Smart Star app works as a remote control for the heater. The Smart Star app also allows advanced scheduling to be easily setup. Download the Smart Star App: To get started using the Smart Star app download the Smart Star app from the iTunes App Store or Google Play App Store by searching for “Smart Star” or go to the URL below for direct links to the iTunes and Google Play app stores: Smart Star For direct links: www.twinstarhome.com/GetSmartStar Patent Pending To connect the Smart Star app with the heater: 1) Turn on the heater. 2) Make sure your iOs or Android device has bluetooth enabled; if you are unsure how to enable bluetooth on your device consult the users manual or technical support from the device manufactuer. 3) With the heater turned on and the device within 20 feet line-of-sight to the heater, open the Smart Star app. The module will automatically pair to the mobile device when the heater is turned on. 4) If the device fails to connect to the heater check that the heater is powered on, that bluetooth is enabled on the iOs or Android device and that the device is within 20 feet of the heater. Note: Only one bluetooth app can connect to the heater at one time. 5) Once connected the Smart Star app can now be used with the heater. A383 www.tsicustomerservice.com troubleshooting Problem Root Cause Corrective Action Display shows “ ” The thermostat sensor Unplug the heater, remove the back panel of the heater and check that the is broken or thermostat is plugged into the main circuit board. If this does not solve the disconnected. problem contact customer service for a replacement thermostat sensor. Display shows “ ” The thermostat sensor Contact customer service for a replacement thermostat sensor. is broken. Display shows “ Inspect the heater and check that the air inlets and outlets are not blocked as this may cause overheating. Unplug the heater for 30 minutes and allow it to cool down. Replug and operate, monitor the heater for signs of overheating, if the problem persist discontinue use of the heater and contact customer service. ” Manual Reset overheat protection has triggered. ” Check your heater cord and plug connections. Faulty wall outlet connections or loose plugs can cause the outlet or plug to overheat. Be sure Power cord the plug fits tight in the outlet. Heaters draw more current than small overheating protection appliances, overheating of the outlet may occur even if it has not occurred has activated. with the use of other appliances. During use check frequently to determine if your plug outlet or faceplate is HOT! If so, discontinue use of the heater and have a qualified electrician check and/or replace the faulty outlet(s). Display shows “ SAFER SENSOR icon on the control panel is flashing. Heater does not blow warm air. The heater is taking a long time to reach desired room temperature. An object is too close to Verify there is a 3 foot clear space in front of the heater air outlet. the front of the heater potentially obstructing To disable the Proximity Sensor safety function press and hold the the air outlet. ECO MODE button for 10 seconds. Cool down cycle Normal operation, will continue to run for several minutes before shutting down. Times will vary based on temperatures. During this time cool air will blow. Not reaching set temperature. Perform a master reset; turn off and unplug unit. Hold down main power button on the unit itself. Continue to hold button down while plugging unit back in. Once unit is plugged back in continue to hold button for 5 seconds and then release. Turn unit back on and temperature should flash 72 degrees then display the ambient room temperature. Not reaching set temperature. Unit is designed to be used as a supplemental heat source in conjunction with a primary heat source. Improper use of unit Unit is designed to be used as a supplemental heat source in conjunction with a primary heat source. Location Your unit should always be positioned on an inside wall with proper insulation. The heater provides supplemental heating for up to 1000 sq/ft in conjunction with a primary heat source. Location The back and side of the heater should be greater than 6 inches away from objects for proper air intake. Use of surge protector/ Plug unit directly into the wall outlet. extension cord. Temperature will not change. Defective control panel circuit board. Unit continues to run after reaching set temperature/ Cool down cycle or powering off. Replace control panel circuit board. Normal operation, will continue to run for several minutes before shutting down. Times will vary based on heating. UNIT WILL BLOW COOL AIR. Buttons do not work. Defective control panel circuit board. Replace control panel circuit board. Control panel does not illuminate. Defective control panel circuit board. Replace control panel circuit board. No batteries or battery Change the remote batteries. power. Remote control is not working when buttons are pressed. A383 Poor signal. Operate remote transmitter at a slow measured pace. Press the remote control buttons with an even motion and gentle pressure. Repeatedly pressing buttons in rapid succession may cause the transmitter to malfunction. Distance. Operate the remote at a distance less than 20 feet from the front of the appliance; point the remote at the control panel. www.tsicustomerservice.com EXPLODED VIEW Part Part Name Control Panel Circuit Board Part Number Y16-S175-P32 Main Circuit Board Y16-S175-P15 Caster Remote Control CAS-75 P139 care and maintenance • Clean the trim using a soft cloth, slightly dampened with citrus oil based product and buff with a clean soft cloth. • DO NOT use brass polish or household cleaners as these products will damage the metal trim. Citrus oil based products can be obtained at supermarkets or hardware stores. • WARNING: Electrical outlet wiring must comply with local building codes and other applicable regulations to reduce the risk of fire, electrical shock and injury to persons. • WARNING: Disconnect power before attempting any maintenance or cleaning to reduce the risk of fire, electrical shock or personal injury. A383 www.tsicustomerservice.com FCC InFormatIon WARNING: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void user’s authority to operate the equipment. NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and the receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. The device must not be co-located or operating in conjunction with any other antenna or transmitter. To comply with FCC’s RF radiation exposure limits for general population/uncontrolled exposure, this device must be installed to provide a separation distance of at least 20cm from all persons. battery replacement NOTE: Do not mix old and new batteries. Do not mix alkaline, standard (carbon zinc), or rechargable (nicad, ni-mh, etc.) batteries. CAUTION: Do not ingest batteries. Note:Note: Battery Battery disposaldisposal AAA 1.5V AAA 1.5V AAA 1.5V AAA 1.5V Please always batteries Pleasedispose alwaysofdispose of batteries at a suitable point. point. at arecycling suitable recycling • Always purchase the correct size and grade of battery most suitable for the intended use. • Replace all batteries of a set at the same time. • Clean the battery contacts and also those of the device prior to battery installation. • Ensure the batteries are installed correctly with regard to polarity (+ and -). • Remove batteries from equipment which is not to be used for an extended period of time. • Remove used batteries promptly. A383 10 www.tsicustomerservice.com THREE YEAR LIMITED WARRANTY The manufacturer warrants that your new Electric Heater is free from manufacturing and material defects for a period of three years from date of puchase, subject to the following conditions and limitations. 1. Install and operate this Electric Appliance in accordance with the installation and operating instructions furnished with the product at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify this warranty. 2. This warranty is non-transferable, and is made to the original owner, provided that the purchase was made through an authorized supplier of the product. 3. The warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship, provided that such part(s) have been subjected to normal conditions of use and service, after said defect is confirmed by the manufacturer’s inspection. 4. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of the defective part(s). 5. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s), repair, replacement, or othe wise of same, will not be covered by this warranty, nor shall the manufacturer assume responsibility for same. 6. The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or damage arising out of the use, or inability to use the product,except as provided by law. 7. All other warranties – expressed or implied –with respect to the product, its components and accessories, or any obligations/liabilities on the part of the manufacturer are hereby expressly excluded. 8. The manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities with respect to the sale of the product. 9. The warranties as outlined within this document do not apply to non accessories used in conjunction with the installation of this product. 10. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. This warranty is void if: a. The Heater is subjected to prolonged periods of dampness or condensation. b. Any unauthorized alteration, willful abuse, accident, or misuse of the product. c. You do not have the original receipt of purchase. CUSTOMER SERVICE www.tsicustomerservice.com For Customer Service Call 1-866-661-1218 Questions? Our message centers are available 7 days a week 24 hours a day at our toll-free help line. Our Consumer Service department is available Monday – Friday 8:30 am – 5:30 pm EST. We can help you with assembly and if necessary, replace damaged/missing parts. IMPORTANT: Before contacting Customer Service please have this information available: • Serial Number • Model Number • Sales Receipt or Proof of Purchase A383 11 www.tsicustomerservice.com
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xmp.iid:5A4F3C9356F5E511AE5EB0E96DD0C5CD, xmp.iid:93EFC9B356F5E511AE5EB0E96DD0C5CD, xmp.iid:94EFC9B356F5E511AE5EB0E96DD0C5CD, xmp.iid:23A6CA801DF6E511A89FCB453815826D, xmp.iid:2D008CA31DF6E511A89FCB453815826D, xmp.iid:48734EA81DF6E511A89FCB453815826D, xmp.iid:36549E091EF6E511A89FCB453815826D, xmp.iid:BFAAFFD11FF6E511A89FCB453815826D, xmp.iid:4790D50421F6E511A89FCB453815826D, xmp.iid:DBE6812628F6E511A89FCB453815826D, xmp.iid:4511FFD6DEF6E51199EDAEB8D80430D4, xmp.iid:383A11BADFF6E51199EDAEB8D80430D4, xmp.iid:3223AF02D0F7E5119A4C911CD69F0724, xmp.iid:B28D24BAD0F7E5119A4C911CD69F0724, xmp.iid:36513617D1F7E5119A4C911CD69F0724, xmp.iid:C7ED65314522E611B02FB27BCDC1C198 History When : 2013:01:30 14:47:54-05:00, 2013:01:30 14:54:49-05:00, 2013:01:30 14:54:49-05:00, 2013:01:30 17:00:10-05:00, 2013:01:30 17:15:12-05:00, 2013:01:30 17:27:10-05:00, 2013:01:30 17:28:39-05:00, 2013:01:31 13:32:22-05:00, 2013:01:31 13:34:11-05:00, 2013:01:31 13:41:46-05:00, 2013:02:04 10:11:32+08:00, 2013:02:04 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