Twinhead TCM380 Notebook User Manual 8048450001 TCM380 Manual

Twinhead International Corporation Notebook 8048450001 TCM380 Manual

Manual

Table of Contents - 1Table of ContentsTable of Contents................................................................................................. 1Copyright Notice ................................................................................................. 2About Your Quick Start Guide ............................................... 3Text Conventions................................................................................................. 3Related Documents .............................................................................................. 3Regulatory Information.......................................................... 4European Notice .................................................................................................. 4USA and Canada .................................................................................................. 4Modifications to the Product ................................................................................ 4Connections and Remote Earths........................................................................... 5Safety Notices....................................................................................................... 7Care and Handling................................................................................................ 9Safety Notices for Notebook Computers............................................................. 10802.11x Wireless LAN Regulations .................................................................... 11Bluetooth® Regulations ..................................................................................... 13Environmental Information ................................................... 14Lead-free Product ............................................................................................... 14Battery Disposal .................................................................................................. 14Product Disposal................................................................................................. 14Installing Your Mobile Thin Client......................................... 15Getting to Know Your Mobile Thin Client........................................................ 15Setting Up Your Mobile Thin Client.................................................................. 21Removing and Replacing Components .............................................................. 21Battery Pack ....................................................................................................... 21Windows®XP Embedded Administration Guide............................................... 26NEC UltraCareSM Services .................................................... 31
2 - TCM380 Quick Start GuideCopyright NoticeCopyright© 2007-2008 NEC Computers S.A.S. All Rights Reserved.The information disclosed in this document, including all designs and related materials, is the valuableproperty of NEC Computers S.A.S. and/or its licensors. NEC Computers S.A.S. and/or its licensors,as appropriate, reserve all patent, copyright and other proprietary rights to this document, including alldesign, manufacturing, reproduction, use, and sales rights thereto, except to the extent said rights areexpressly granted to others.The NEC Computers product(s) discussed in this document are warranted in accordance with theterms of the Warranty Statement accompanying each product. However, actual performance of eachsuch product is dependent upon factors such as system configuration, customer data, and operatorcontrol. Since implementation by customers of each product may vary, the suitability of specificproduct configurations and applications must be determined by the customer and is not warranted byNEC Computers S.A.S.To allow for design and specification improvements, the information in this document (includingURL and other Internet Web site references) is subject to change at any time, without notice and isprovided for informational purposes only. Reproduction of this document or portions thereof withoutprior written approval of NEC Computers S.A.S. is prohibited.Trademarks NEC®, NEC POWERMATE®, and NEC VERSA® are registered trademarks of NEC Corporation, usedunder license.Microsoft®, Windows®, Windows®XP, Windows®Vista, Windows®XP Embedded,Windows®Mail, Microsoft®Outlook® Express, Microsoft®Internet Explorer®, Excel®, AeroTM aretrademarks or registered trademarks of Microsoft Corporation in the United States and/or othercountries.Linux® is a registered trademark of Linus Torvalds, the original author of the Linux kernel.FreeDosTM is a trademark of James F. Hall, founder and coordinator of the "FreeDos Project".Acrobat®Reader® is a registered trademark of Adobe Systems Incorporated in the United States and/or other countries. Other product names mentioned in this manual may be trademarks or registered trademarks of theirrespective companies. NEC Computers S.A.S. claims no interest in trademarks other than its own.
About Your Quick Start Guide - 3ABOUT YOUR QUICK START GUIDEABOUT YOUR QUICK START GUIDEThis Quick Start Guide will help you set up your system and begin to enjoy the full range ofoutstanding benefits available from your NEC product. This guide also contains a section about NEC Service and Support for Assistance. Refer to the section"NEC UltraCareSM Services", page 31.Note: As the NEC computer range is constantly evolving to reflect the very latestdevelopments in computer technology, updates may have been made to the software orhardware detailed in this guide and therefore some of the instructions and pictures mayvary slightly from what has been printed.Text ConventionsTo make this guide as easy to read as possible, text is set up as follows. Warnings, cautions and noteshave the following format:Note: Notes give particularly important information about whatever is beingdescribed.Caution: Cautions indicate situations that can damage the system hardware or software.Warning: Warnings alert you to situations that could result in serious personal injury orloss of life.Related DocumentsIn addition to this guide, the following documentation may be shipped with your computer.•Notes to Customers (yellow sheet - optional): Notes to Customers provide additionalinformation about the computer that was not available at the time the user’s guide was printed.Note: Read these Notes to Customers before getting your system up and running. •The Desktop and Thin Client Documentation Library CD: This CD contains all on-linedocumentation related to your product.
4 - TCM380 Quick Start GuideREGULATORY INFORMATIONREGULATORY INFORMATIONEuropean NoticeProducts with the CE marking comply with both the Electromagnetic Compatibility Directive (89/336/EEC) and the Low Voltage Directive (73/23/EEC) - modified by the Directive 93/68/EEC -issued by the European Economic Community.Compliance with these directives implies conformity to the following European Standards:•EN55022 (1998+A1:2000+A2:2003): Radio disturbance characteristics•EN55024 (1998+A1:2001+A2:2003): Immunity characteristics•EN61000-3-2 (2000+A2:2005): Limitation of harmonic current emissions•EN61000-3-3 (1995+A1:2001): Limitation of voltage fluctuation and flicker in low-voltage supplysystemUSA and CanadaRegulatory information Federal Communications Commission (FCC)Federal Communications Commission Radio Frequency Interference StatementThis equipment has been tested and found to comply with the limits for a Class B digital device,pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protectionagainst harmful interference in a residential installation. This equipment generates, uses, and canradiate radio frequency energy and, if not installed and used in accordance with the instructions, maycause harmful interference to radio communications. However, there is no guarantee that interferencewill not occur in a particular installation. If this equipment does cause harmful interference to radio ortelevision reception, which can be determined by turning the equipment off and on, the user isencouraged to correct the interference by one or more of the following measures:•reorient or relocate the receiving antenna.•increase the separation between the equipment and the receiver.•connect the equipment into an outlet that is on a circuit different from the receiver.•consult the dealer or an experienced radio/TV technician for help.NEC’s system RFI and Radiated Immunity tests were conducted with NEC supported peripheraldevices and NEC shielded cables, such as those you receive with your system. Changes ormodifications not expressly approved by NEC could void the user's authority to operate theequipment. To comply with the limits for an FCC Class B computing device, always use shieldedsignal cables and the power cord supplied with this unit.Modifications to the ProductCE MarkingNEC Computers S.A.S. cannot be held responsible for modifications made by the User and theconsequences thereof, which may alter the conformity of the product with the CE Marking.Radio Frequency InterferenceThe manufacturer is not responsible for any radio or TV interference caused by unauthorisedmodifications to this equipment.
Regulatory Information - 5Connections and Remote EarthsPELV (Protected Extra Low Voltage)To ensure the extra-low voltage integrity of the equipment, only connect equipment with mains-protected electrically-compatible circuits to the external ports.SELV (Safety Extra Low Voltage)Every input and output of this product is classified as Safety Extra Low Voltage.Remote Earths To prevent electrical shock, connect all local (individual office) computers and computer supportequipment to the same electrical circuit of the building wiring. If you are unsure, check the buildingwiring to avoid remote earth conditions.Building SupplyOnly connect the equipment to a building supply that is in accordance with current wiring regulationsin your country. In the U.K., those are the IEE regulations.
6 - TCM380 Quick Start GuideREGULATORY INFORMATIONCables•The EMC performance of the system is guaranteed only if the cable and interface use efficientshielding.•The use of shielded interface cable is required for USB, IEEE1394, serial, printer, game, analogue ordigital audio/ video, Ethernet LAN, PS/2, TV or FM antennas, and generally all high speeds cables’interfaces.•Only Ethernet LAN cables can have length exceeding 3 meters. •For Ethernet LAN cable, use FTP shielded cables only (cat ‡ 5).Power Cord Warning: Do not hold the power plug with a wet hand.Do not disconnect/connect the plug while your hands are wet. Failure to follow thiswarning may cause an electric shock.Use the authorized power cord only.Use only the power cord that comes with your equipment. Using an unauthorized power cord maycause a fire when the electric current exceeds the rated flow.Also, observe the following to prevent an electric shock or fire caused by a damaged cord.•Do not stretch the cord harness.•Do not alter, modify, or repair the power cord.•Do not bend the power cord.•Do not twist the power cord.•Do not step on the power cord. Keep chemicals away from the power cord.•Do not bundle power cords.•Do not place any object on the power cord.•Do not pinch the power cord.•Do not secure the power cord with staples or equivalents.Do not use the attached power cord for any other devices or usage.The power cord that comes with your equipment is designed to connect with this equipment, and itssafety has been tested. Do not use the attached power cord for any other purpose. Doing so may causea fire or an electric shock.Do not pull the cord harness to disconnect the power cord.Hold the connector of the power cord and pull it straight. Pulling the cord harness or applying excessforce to the connector may cause a damage to the cable, resulting in a fire or an electric shock.Replacing the Power CordReplace the power cord if it gets damaged. Contact your dealer for an exact replacement. Thereplacement must be of the same type and voltage rating as the original cord. Refer to the informationindicated on the original power cord.The plug must display an international agency approval marking. The cord must be suitable for use inthe end-user country. Consult your dealer or the local electrical authorities if you are unsure of thetype of power cord to use in your country.Extension CordIf an extension cord is used with this product, make sure that the sum of the ampere ratings of all theproducts plugged into the extension cord does not exceed the extension cord's ampere rating. Also,make sure that total amperage of all the products plugged into any one outlet at any one time does notexceed 15 amperes.
Regulatory Information - 7Safety Notices1. Read all of these instructions.2. Save these instructions for future use.3. Follow all warnings and instructions marked on the products.Warning - Hazardous Voltage!Hazardous voltage is present inside your computer when it is connected to an AC supply even whenthe computer’s power switch is off. Exposure to Hazardous Voltage could cause personal injury. Toavoid risk of injury, contact an Authorised Service Provider for proper installation of optionalhardware devices.Warning - Avoid Electrostatic Discharge!Circuit cards and integrated circuits can be easily damaged by static electricity. To reduce risk ofdamage, store them in protective packaging whenever they are not installed in your system.Before you install or remove memory modules, video memory, disk drives, circuit cards or otherdevices, protect them from static electricity. To do so, make sure your computer’s power switch is OFF.Then, unplug the computer’s AC power cord. Before picking up the device you want to install, youwill need to wear an antistatic wrist strap (available at electronic supply stores). Be sure to connect thewrist strap to an unpainted metal portion of the computer chassis.As an alternative, you can dissipate electrostatic buildup by touching an unpainted metal portion of thecomputer chassis with one hand. Then touch the device you are installing with the other hand, andmaintain continuous contact with it until it is installed in the computer.Epilepsy WarningSome people are susceptible to epileptic seizures or loss of consciousness when exposed to certainflashing lights or light patterns in everyday life. Such people may have a seizure while watchingtelevision or computer images. This may happen even if the person has no medical history of epilepsyor has never had any epileptic seizures. If you or anyone in your family has ever had symptoms relatedto epilepsy (seizures or loss of consciousness) when exposed to flashing lights, consult your doctorprior to using your computer.If you experience any of the following symptoms: dizziness, blurred vision, eye or muscle twitches,loss of consciousness, disorientation, any involuntary movement or convulsion while using yourcomputer, IMMEDIATELY discontinue use and consult your doctor.Virus WarningWe guarantee that this product is 100% virus free. Depending on your configuration, an antivirusapplication is available on your computer. Refer to your on-line documentation for more information.Replacing BatteriesA lithium battery maintain system configuration information In the event that the battery fails tomaintain system configuration information, we recommend that you replace the battery. For batteryreplacement information, refer to your on-line documentation. For battery disposal, refer to "BatteryDisposal", page 14.Warning: There is a danger of explosion if the battery is incorrectly replaced. Replace onlywith the same type recommended by the manufacturer. Using this EquipmentDo not disassemble, repair, or alter the equipment.Never attempt to disassemble, repair, or alter the equipment on any occasion other than described inthis manual. Failure to follow this instruction may cause an electric shock or fire as well asmalfunctions of the equipment.
8 - TCM380 Quick Start GuideChassis Cover Removal and ReplacementBefore removing the chassis cover to service or modify the equipment, you must disconnect all powerand modem cords (and remove the main battery in portable computers). Replace the chassis cover and secure it with the screws before plugging in the power cable and turningit on.Avoid contact with the equipment during thunderstorms.In thunderstorm conditions, make sure that you disconnect your modem from the telephone line oryour TV port from the aerial socket. A lightning strike to nearby telephone lines or an aerial coulddamage your modem, TV card or even your whole computer system. Please note that the productwarranty does not apply if damage to your computer is the result of a lightning strike.Excessive sound pressure from earphones and headphones can cause hearing loss.Adjustment of the equalizer to other values than the neutral or centre position may increase theearphones and headphones output voltage and therefore the sound pressure level.Other influencing factors relevant for the earphones/headphones output and which are specified bythe manufacturer (e.g. operating system, other equalizer software, firmware and drivers) may increasethe earphones and headphones output voltage and therefore the sound pressure level.
Regulatory Information - 9Care and HandlingUse the following guidelines to properly handle and care for your computer.•Protect the computer from extremely low or high temperatures. Let the computer warm (or cool)to room temperature before using it.•Keep the computer away from magnetic forces.•Keep the computer dry. Do not wash the computer with a wet cloth or pour fluid into it. Do notuse this product near water.•Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Usea damp cloth for cleaning.•Protect the computer from being bumped or dropped. Do not place this product on an unstablesurface. If the product should fall, it may become seriously damaged and, more importantly, maycause injury to the user.•Check the computer for condensation. If condensation is present, allow it to evaporate beforeswitching on the computer.•Keep the computer away from dust, sand, and dirt.•Never push objects of any kind into this product through cabinet slots, as they may touch dangerousvoltage points or cause short circuits, risking the possibility of a fire or electric shock. Never spillliquid of any kind onto the product.Do not attempt to service this product yourself. If you have the slightest suspicion that the product isnot in proper working order, unplug the unit and seek assistance from qualified service personnel,especially under the following conditions:•When the power cord or plug is damaged or frayed.•If liquid has been spilled onto the product, or if the product has been exposed to water.•If the product has been dropped or the cabinet has been damaged.•If the product exhibits a distinct deterioration in performance, indicating a need for service.If the product does not operate normally when the operating instructions are followed, adjust onlythose controls that are covered by the operating instructions, since improper adjustment of othercontrols may result in further damage or complications.
10 - TCM380 Quick Start GuideREGULATORY INFORMATIONSafety Notices for Notebook ComputersAC AdapterYou must unplug the AC adapter cord to disconnect the equipment from the power supply. In thataim, the socket-outlet should be installed near to the equipment and should be easily accessible.Under no circumstances should the user attempt to disassemble the AC adapter. The AC adapter hasno user-replaceable parts. Inside the AC adapter are hazardous voltages that can cause serious personalinjury. A defective AC adapter must be returned to your dealer.The AC adapter is intended for use with a computer and meets EN60950 standards.•Do not cover or place objects on the AC Adapter. Keeping the adapter clear of objects lets theadapter cool properly during use.•The AC adapter is intended for use in a protected environment.•Only use the AC adapter that comes with your system. Although other adapters may look similar,using them can damage your system.Power Cable•If this equipment requires a 3-wire, grounded power cord, plug the cord into a grounded 3-pin-outlet. The cord length must not exceed 2.5 metres. To prevent electrical hazards, do not remove ordisable the ground contact on the power cord. •In Europe, the plug must be rated for 250 VAC, 10 amp minimum. •In the USA. and Canada, the plug must be rated for 125 VAC, 10 amp minimum.Heat Build-UpThe AC adapter and the underside of the computer can become hot after prolonged use. Sustainedphysical contact with either should be avoided.Glass DisplayTake care when handling, cleaning transporting or storing the computer. Do not: •Press against, bend or twist the screen.•Close the lid with anything on the keyboard.•Transport in a container with a shard, hard object against the lid.Any of the above actions may result in damage to the screen.Air Circulation - System CoolingSlots and openings in the cabinet are provided for ventilation to ensure reliable operation of theproduct and to protect it from overheating. These openings should never be blocked or covered. Theopenings should never be blocked by placing the product on a bed, sofa, rug or other similar surfaces.This product should never be placed near or over any object which produces heat. This product shouldnot be placed in a built-in installation unless proper ventilation is provided.Caution: Storing your notebook computer in a low-airflow environment (e.g. a closed briefcase)while it is running may damage it or cause fire.
Regulatory Information - 11802.11x Wireless LAN RegulationsREGULATORY INFORMATIONPreface Note: Due to the evolving state of regulations and standards in the wireless LAN fields(IEEE802.11 and similar standards), the information provided here is subject to change.NEC Computers S.A.S. assumes no responsibility for errors or omissions in thisdocument.Wireless Network Device and Your HealthThe wireless network device installed in your system, like other radio devices, emits radio frequencyelectromagnetic energy. The level of energy emitted by this device, however, is less than theelectromagnetic energy emitted by other wireless devices such as mobile phones. The wireless networkdevice operates within the guidelines found in radio frequency safety standards and recommendations.These standards and recommendations reflect the consensus of the scientific community and resultfrom deliberations of panels and committees of scientists who continually review and interpret theextensive research literature. In some situations or environments, the use of the wireless networkdevices may be restricted by the proprietor of the building or responsible representatives of theapplicable organization. Examples of such situations include the following: •Using the wireless network device on board air planes, or •Using it in any other environment where the risk of interference with other devices or services isperceived or identified as being harmful.If you are uncertain of the policy that applies to the use of wireless devices in a specific organization orenvironment (an airport, for example), you are encouraged to ask for authorization to use the wirelessnetwork device before you turn it on.European Declaration of ConformityThis equipment complies with the essentialrequirements and other relevant provisions of theEuropean Union directive 1999/5/EC.The wireless network device must be used instrict accordance with the manufacturer'sinstructions as described in the userdocumentation that comes with the product. NEC Computers S.A.S. is not responsible for any radioor television interference caused by unauthorized modification of the devices included with thenetwork connection kit, or the substitution or attachment of connecting cables and equipment otherthan that specified by NEC Computers S.A.S. The correction of interference caused by suchunauthorized modification, substitution or attachment is the responsibility of the user.NEC Computers S.A.S. and its authorized resellers or distributors are not liable for any damage orviolation of government regulations that may arise from the user failing to comply with theseguidelines.Local Restriction of 802.11a, b, g, n Radio Usage Due to the fact that the frequencies used by 802.11a, 802.11b, 802.11g and 802.11n wireless LANdevices may not yet be harmonized in all countries, 802.11a, 802.11b, 802.11g and 802.11n productsare designed for use only in specific countries, and are not allowed to be operated in countries otherthan those listed in below:Algeria, Anguilla, Argentina, Aruba, Antigua, Bahamas, Bahrain, Belize, Bermuda, Bolivia, Brazil,Burkina Faso, Cayman Islands, Cameroon, Central African Republic, Chad, Chile, Colombia, Congo,Costa Rica, Cuba, Curacao, Cyprus, Dominica, Dominican Republic, Ecuador, Egypt, EquatorialGuinea, EU R&TTE countries1, Gabon, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau,1.EU R&TTE countries: Andorra, Austria, Belgium, Czech Republic, Cyprus, Denmark, Estonia, Finland,France, Germany, Greece, Hungary, Iceland, Republic of Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxem-burg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland,United Kingdom.
12 - TCM380 Quick Start GuideGuyana, Haiti, Israel, Ivory Coast, Jamaica, Jordan, Kenya, Kuwait, Lebanon, Madagascar, Malawi,Mali, Mauritania, Mauritius, Morocco, Niger, Oman, Palestine, Paraguay, Peru, Qatar, Saudi Arabia,St. Barths, St. Kitts, St. Lucia, St Maarten, St.Vincent, Senegal, South Africa, Surinam, Tanzania,Togo, Trinidad, Tunisia, Turks & Caicos, Turkey, United Arab Emirates, Uruguay, Venezuela, Yemen.As a user of these products, you are responsible for ensuring that the products are used only in thecountries for which they were intended and for verifying that they are configured with the correctselection of frequency and channel for the country of use. Any deviation from permissible settings andrestrictions in the country of use could be an infringement of national law and may be punished assuch.
Regulatory Information - 13Bluetooth® RegulationsREGULATORY INFORMATIONPrefaceBluetooth Device and Your HealthThe bluetooth device installed in your system, like other radio devices, emits radio frequencyelectromagnetic energy. The level of energy emitted by this device, however, is less than theelectromagnetic energy emitted by other wireless devices such as mobile phones. The bluetooth deviceoperates within the guidelines found in radio frequency safety standards and recommendations. Thesestandards and recommendations reflect the consensus of the scientific community and result fromdeliberations of panels and committees of scientists who continually review and interpret the extensiveresearch literature. In some situations or environments, the use of the bluetooth devices may berestricted by the proprietor of the building or responsible representatives of the applicable organization.Examples of such situations include the following: •Using the bluetooth device on board air planes, or •Using it in any other environment where the risk of interference with other devices or services isperceived or identified as being harmful.If you are uncertain of the policy that applies to the use of bluetooth devices in a specific organizationor environment (an airport, for example), you are encouraged to ask for authorization to use thebluetooth device before you turn it on.European Declaration of ConformityThis product is in compliance with the essential requirements and other relevant provisions of theEuropean Directive 1999/5/EC.The bluetooth device must be used in strict accordance with the manufacturer's instructions asdescribed in the user documentation that comes with the product. NEC Computers S.A.S. is notresponsible for any radio or television interference caused by unauthorized modification of the devicesincluded with the network connection kit, or the substitution or attachment of connecting cables andequipment other than that specified by NEC Computers S.A.S. The correction of interference causedby such unauthorized modification, substitution or attachment is the responsibility of the user.NEC Computers S.A.S. and its authorized resellers or distributors are not liable for any damage orviolation of government regulations that may arise from the user failing to comply with theseguidelines.
14 - TCM380 Quick Start GuideENVIRONMENTAL INFORMATIONENVIRONMENTAL INFORMATIONLead-free ProductNEC eliminated toxic substances like lead from its electronic equipment. A lead-free equipment helpsprotect your health and promotes environmentally sound recovery and disposal of waste from electricaland electronic equipment. NEC complies with the European Community stringent RoHS Directivemandating restrictions on hazardous substances in electrical and electronic equipment. With NEC,you can be confident that your electronic equipment does not harm the environment.Battery DisposalUltimate disposal of the batteries should be handled according to all national laws and regulations. Donot place used batteries in your regular waste: the incineration, landfilling or mixing of batteries withthe municipal solid waste stream is prohibited by law in most countries. Contact your local wastemanagement officials for other information regarding the environmentally sound collection, recycling,and disposal of the batteries.Product DisposalThe Waste Electrical and Electronic Equipment (WEEE) Directive requires that usedelectrical and electronic products must be disposed of separately from normalhousehold waste in order to promote reuse, recycling, other forms of recovery and toreduce the quantity of waste to be eliminated with a view to reducing landfill. Thisincludes accessories such as a keyboard, mouse, remote control, speakers, etc. Whenyou dispose of such products, please follow the agreement made between you andNEC and/or your distributor.For information on the NEC recycling program, refer to the NEC Web site at:http://www.nec-eco.com
Installing Your Mobile Thin client - 15INSTALLING YOUR MOBILE THIN CLIENTINSTALLING YOUR MOBILE THIN CLIENTGetting to Know Your Mobile Thin ClientNote: Detailed information about your Mobile Thin Client is provided on labels onthe packaging, the AC adapter or the battery.Figure 1: Front View OpenLCD PanelColour LCD panel that can be adjusted for a comfortable viewing position.A: LCD panel B: Keyboard C: To u c h p a dD: Touchpad buttons E: Status LEDs F: Internal microphoneG: Power button H: Wireless antennae
16 - TCM380 Quick Start GuideKeyboardFunction KeysTwelve function keys, F1 through F12, are available on the keyboard. These keys work together withthe Fn key to activate special functions. Some of these keys (printed in blue) are pre-programmed withdual functions.TouchpadWorks like a standard computer mouse. Simply move your fingertip over the touchpad to control theposition of the cursor. Use the left and right selection buttons below the touchpad to select menuitems.Note: Moving your finger along the right edge of the touchpad will control thescrollbar and scroll the window that has the focus vertically. Moving the finger on thebottom of the touchpad scrolls in horizontal direction.Status LEDs Figure 2: Status LEDsFn+F1 Activates/deactivates the Bluetooth® featurea(on some models only).a.The wireless / Bluetooth® button must be set to On. Refer to “Wireless LAN/Bluetooth® Button”,page 19.Fn + F6 Decreases LCD brightness.Fn+F2 Toggles between wireless and 3G features.bb.The wireless / Bluetooth® button must be set to On before activating the wireless feature and set toOff before activating the 3G feature. Refer to “Wireless LAN/Bluetooth® Button”, page 19.Fn + F7 Increases LCD brightness.Fn + F3 Activates/deactivates the touchpad Fn + F8 Decreases volume.Fn + F4 Activates/deactivates suspend mode. Fn + F9 Increases volume.Fn + F5 Toggles between LCD/CRT display. Fn + F10 Mutes volume.APower status LEDoff Computer is turned off.lights green. Computer is turned on.flashes green. Computer is in a suspend mode.BFlash drive access LED lights green. The system is accessing the flash drive.
Installing Your Mobile Thin client - 17Internal MicrophoneAllows you to record mono sound with your computer.Power ButtonPress it to power on/off the system.Wireless AntennaeWireless antennae send and receive signals from the wireless devices installed in your Mobile ThinClient. These antennae are not visible from the outside of the computer.Note: The computer display panel must be open, and the antennae free fromobstruction before a wireless connection can be established.Caution: The wireless devices installed in this Mobile Thin Client have been designed so thatthey do not exceed the limits for exposure to radio frequency recommended by the internationalguidelines (ICNIRP). SAR (Specific Absorption Rate) is the rate at which energy is absorbed inbody tissues and it is strongly dependent on the separation distance between the high-frequencysource (antennae) and the body. The wireless devices meet international guidelines for exposure toradio frequency radiation only if the distance between your body and the antennae is at least a fewcentimetres.CCaps Lock LED lights green. Caps Lock is active.DNum Lock LED lights green. Num Lock is active.ELAN LED lights green Computer is connected to a Local Area Network (LAN).FWireless LAN status LEDblinks green slowlyThe wireless LAN feature is enabled. Refer to "Wireless LAN/Bluetooth® But-ton", page 19.blinks green rapidlyThe computer is connected to a wireless network but data are being transferred.lights green The computer is connected to a wireless network.GBluetooth® status LED lights greenaThe Bluetooth® feature is enabled and a connection can be established or a con-nection is established. Refer to "Wireless LAN/Bluetooth® Button", page 19.H3G status LED Refer to the 3G card’s documentation for more infor-mation.I & J Battery status LEDslights green. The battery is fully charged.lightsorange. The battery is charging.blinks orange.The battery is almost completely dis-charged.a.Only if a Bluetooth®card is installed.
18 - TCM380 Quick Start GuideSpecific wireless regulatory notices apply to each country or region. Refer to "Bluetooth® Regulations",page 13 and to "802.11x Wireless LAN Regulations", page 11.Figure 3: Left ViewMicrophone-in ConnectorAllows you to connect an external microphone for monophonic recording or amplification throughthe unit.Line-out ConnectorLets you plug in stereo headphones or external speakers.USB 2.0 PortsTwo Universal Serial Bus (USB) ports allow you to connect USB-equipped peripheral devices (forexample, printers, monitors, scanners) to your computer.Note: The USB port constantly supplies 5 V power to the external USB devices evenwhen the system is in a power off state. This allows external USB devices to be chargedat any time without turning on the system. To prevent draining the battery power whenthe system is powered off, disconnect the external USB devices when not in use.Express Card SlotYou can add hardware capabilities such as memory, wiredand wireless communications cards and security devicesby simply inserting these modules into this slot. Itsupports two form factors: Express Card/34 (34 mmwide) and Express Card/54 (54 mm wide, in an L-shape)— the connector is the same width (34 mm) on both.Standard cards are 75 mm long (10.6 mm shorter thanCardBus) and 5 mm thick, but may be thicker on sectionsthat extend outside the standard form factor — forantennas, sockets, etc. Inserting an Express Card1. Align the card so that the connector points towards the slot and the arrow or the label shows on thetop face of the card.2. Slide the card into the slot and press firmly until it is completely seated in its connector.3. Most Express cards are automatically detected and the appropriate device driver is installed. Thesystem may require to use the manufacturer's drivers. In that case insert the CD shipped with theExpress card.The computer beeps twice to indicate a successful installation.A: Microphone-in connector B: Line-out connector C: USB ports (x2)D: Express Card slot E: Sim card slot
Installing Your Mobile Thin client - 19Removing an Express CardPress on the card to eject it.Sim Card SlotAllows you to insert a 3G card. For more information, refer to the 3G card’s documentation.Caution: For the 3G feature to function, the wireless/Bluetooth® button must be on the OFFposition.Figure 4: Right viewWireless LAN/Bluetooth® ButtonNote: The Bluetooth® feature only works on Mobile Thin Clients equipped with aBluetooth® card. Slide the button to the right to enable the wireless LAN/Bluetooth® features. Refer to the operatingsystem’s guide for more information about how to configure a wireless LAN or a Bluetooth®connection.Note: If you do not want both wireless and Bluetooth® features to functionsimultaneously, use the function keys to activate/deactivate them separately. Refer to“Function Keys”, page 16.Smart Card ReaderSecurity feature for user authentication.VGA PortUse this 15-pin port to attach an external monitor to your Mobile Thin Client.A: Wireless LAN/Bluetooth® button B: USB portC: Smart card reader D: VGA port
20 - TCM380 Quick Start GuideFigure 5: Rear viewLAN PortAllows you to connect your Mobile Thin Client to a local area network. Connection speed is up to100 Mbps.Security Lock SlotAllows you to attach an antitheft device to your Mobile Thin Client.AC Power PortLets you attach the Mobile Thin Client to the AC power source using the AC adapter that comes withyour system.Caution: Only use the AC adapter and the 3-pin power cord that come with your Thin Client.Although other adapters and power cords look similar, using them can damage your system.Figure 6: Bottom ViewA: 10/100 base-T LAN port B: Security lock slot C: AC power portA: Speakers B: Battery bay 1 C: Battery release latchesD: Air openings E: Memory bay F: Battery bay 2
Installing Your Mobile Thin client - 21Caution: Be aware that your system may radiate heat when used for an extended period of time.SpeakersProvide stereo sound for your multimedia presentations or listening pleasure.Air OpeningsCaution: Do not block the fan vents while the Mobile Thin Client is in use.Battery Bays and Battery Release LatchesRefer to "Battery Pack", page 21.Caution: You computer is shipped with a dummy battery pack. When the second battery is notinstalled, you must install the dummy battery pack in the empty bay.Setting Up Your Mobile Thin Client1. Before you begin, review "Regulatory Information", page 4 and "Safety Notices", page 7.2. Remove carefully the contents of the container and keep the carton and the packing materials incase you need to send the Mobile Thin Client for service. 3. Install the battery(ies). Refer to "Replacing the Battery", page 24.4. Connect the AC adapter cable to the power port ( C in Figure 5, page 20) of the system.5. Plug one end of the power cable into the adapter and connect the other end into a wall outlet.Caution: When using the AC adapter, make sure the power source falls within the system’scompatible range of 100-240 volts AC. Never use the AC adapter if the voltage falls outside ofthis range (watch for this when travelling to other countries).6. LAN (if applicable)If applicable, connect the LAN cable to the LAN port ( A in Figure 5, page 20).7. Raise the LCD panel.8. Briefly press on the power button ( G in Figure 1, page 15) to power on your system.Removing and Replacing ComponentsThere are no user-replaceable components inside the Mobile Thin Client. If the warranty of yoursystem offers you this possibility (refer to "NEC UltraCareSM Services", page 31), contact the technicalsupport line. Battery PackNote: Although the battery is fully charged at the factory, transit and shelf time mayreduce the initial battery charge. We recommend that the first time you use your system,you connect it to AC power using the AC adapter. This also recharges your battery(ies).For more information, refer to "Initial Use or After Prolonged Storage Period", page 22.Battery PrecautionsTo prevent accidental battery ignition, rupture, or explosion, adhere to the following precautions.Wa r n i n g : There is a danger of explosion if the battery is incorrectly replaced. Replace onlywith the same or equivalent type recommended by the manufacturer. Discard used batteriesaccording to the manufacturer's instructions.
22 - TCM380 Quick Start GuideTo avoid personal injury and property damage, read these battery precautions onhandling, charging and disposing batteries.•Keep the battery away from heat sources including direct sunlight, open fires,microwave ovens, and high-voltage containers. Temperatures over 60ºC may causedamage.•Do not drop or impact the battery.•Do not disassemble the battery.•Do not solder the battery.•Do not puncture the battery.•Do not use a battery that appears damaged or deformed, has any rust on its casing,is discoloured, overheats, or emits a foul odour.•Keep the battery dry and away from water.•Keep metal objects away from battery terminals. Metal objects in contact with theconnectors can cause a short circuit and damage.If the battery leaks:•If the battery leaks onto skin or clothing, wash the area immediately with cleanwater. Battery fluid can cause a skin rash and damage fabric.•If battery fluid gets into eyes, DO NOT rub; rinse with clear water immediatelyand consult a doctor.•Take extra precautions to keep a leaking battery away from fire. There is a dangerof ignition or explosion.Conserving Battery PowerSome operations like the ones listed below significantly reduced battery performance:•using USB devices, wireless communication devices, or Express cards,•defining display settings to high-brightness,While running on battery, it is important to be aware of the simple things you can do to extend the lifeof the system's battery. •Turn down the screen brightness. Refer to "Keyboard", page 16.•If not used, disable the wireless LAN/Bluetooth® features. Refer to "Wireless LAN/Bluetooth®Button", page 19.•Remove the Express card from its slot if not used. Refer to "Express Card Slot", page 18.•Avoid using an external mouse, use the integrated touchpad.•Disconnect any USB devices.•Close the programs you are not using.How to Prolong Lithium-Based BatteriesA lithium-ion battery in use typically lasts between 18-24 months. Follow the belowrecommendations to prolong your battery life cycle.Initial Use or After Prolonged Storage PeriodYour new battery comes in a discharged condition and must be charged before use. Upon initial use(or after prolonged storage period) the battery may require two or three charge/discharge cycles beforeachieving maximum capacity. To do so, unplug the AC adapter, turn off power management features(through BIOS Setup), and turn on the system. Once the battery is discharged (maximum 95% depth-of-discharge recommended), plug in the AC adapter and recharge the battery (without interruption).
Installing Your Mobile Thin client - 23Calibrating Regularly the BatteryBatteries should be calibrated by applying a deliberate full discharge once every month. Refer to"Initial Use or After Prolonged Storage Period", page 22 for the procedure. If ignored, the fuel gauge willbecome increasingly less accurate and in some cases, cut off the device prematurely.Charging Lithium-ion BatteriesExcept in situations described in "Initial Use or After Prolonged Storage Period", page 22 and "CalibratingRegularly the Battery", page 23, avoid full discharge. The battery lasts longer with partial rather than fulldischarges. It is recommended not to discharge it below 20%. Note: Under normal conditions, a lithium-ion battery provides 500-800 charge/discharge cycles. Two 50% charges correspond to a single charge cycle (and not to twocharge cycles). Therefore, you can charge the battery more often; this will not reducethe battery life cycle.Precautions for Recharging the BatteryRechargeable batteries can be used under a wide temperature range. But this does not automaticallypermit charging at these extreme conditions. The maximum allowable charge temperatures arebetween 0 °C and 45 °C (32 °F - 113 °F), 20 °C being the optimum one. Temperatures out of thisrange may prevent charge or cut off the charge prematurely.Storing Lithium-ion BatteriesIf you do not plan on using the battery for a month or more, we recommend storing it in a clean, dry,cool place away from heat and metal object. Ensure that it is wrapped protectively and nothing will bedropped on it.As a fully discharged battery may turn off its protection circuit, it is recommended to store it at 40%charge (best by charging it than discharging it.) The battery should be re-installed every 3-4 weeks andallowed a full discharge (refer to "Initial Use or After Prolonged Storage Period", page 22.) Leaving abattery in storage for longer than this without using could cause the battery to fully discharge as thecircuitry of the battery itself consumes power and then, may cause failure.Note: Short battery life being mainly caused by heat rather than charge/dischargepatterns, cool storage (between 0 °C -20 °C) is more important than state of charge.Battery and AC PowerShould the battery be removed from the computer when running on AC power? Leaving a battery ina computer while using an electrical outlet for long periods of time may reduce the life cycle of thebattery because of heat. In that case, remove the battery from the computer and store it according tothe precautions in "Storing Lithium-ion Batteries", page 23.Caution: When the battery is removed from the computer while using an electrical outlet, theautomatic battery backup is no longer functional and unsaved work will be lost.Note: When re-installing the battery after a long period of time, do not forget to cleanthe battery contacts as well as the connection terminals inside the battery compartmentwith a cotton swab and alcohol. This helps maintain a good connection between thebattery and your computer.When to Change the BatteryThe following symptoms indicate that battery life is nearing an end. Discard batteries that display thesesymptoms:•shorter work times•discolouration, warping•hot to the touch•strange odour
24 - TCM380 Quick Start GuideReplacing the BatteryHandling the BatteryReview the following before handling the system battery and read the section about "Battery Pack",page 21.Caution: Use the battery only in the Thin Client for which it is designed. Mixing other system’sbatteries, other manufacturer's batteries, or using a combination of very old and new batteries candeteriorate battery and equipment performance.Warning: To prevent accidental battery ignition or explosion, adhere to the following:•Keep the battery away from extreme heat.•Keep metal objects away from the battery terminals to prevent a short circuit.•Make sure the battery is properly installed in the battery bay.•Read the precautions printed on the battery.Installing the Battery in your SystemCaution: Be sure to save your data before replacing the battery pack or connecting the AC adapter.Failure to do so can result in data loss.1. Save your files, exit all applications, and turn off system power.2. Close the LCD panel and turn the system over.3. Slide the battery release latch to the unlock position until the battery pack extracts automaticallyfrom its compartment.
Installing Your Mobile Thin client - 25Figure 7: Installing the batteries4. Slide the battery pack out of its compartment, and set it aside.5. Insert the new battery pack in its compartment until it locks into place. Caution: You computer is shipped with a dummy battery pack. When the second battery is notinstalled, you must install the dummy battery pack in the empty bay.Disposing of the BatteryRefer to "Battery Disposal", page 14.Note: Before disposing of the battery, put adhesive tape on the connectors.
26 - TCM380 Quick Start GuideWindows®XP Embedded Administration GuideWINDOWS®XP EMBEDDED ADMINISTRATION GUIDEGetting StartedThis short administration guide describes some of the unique features of this XP Embedded terminal.The XP Embedded system is exactly the same as any normal Windows®XP Professional installationaside from a few important areas:•The XP Embedded operating system build on this terminal only contains the drivers and.dll’s thatare essential to the operation of the device.•The installation is protected from deletion and unauthorized changes by Microsoft’s EWFsubsystem.•All temporary files are stored on a RAM disk as flash space is premium.Use the utilities provided by NEC in order to configure these extra components and systems. Moreinformation about using them is available below.Logging on as AdministratorIn order to perform administration tasks you are required to log on as Administrator. Under situationsthe Administrator log in prompt may be hidden to prevent unauthorized access. It can be displayedusing either of these methods:•When the terminal is powered on:When powered on, the terminal displays the Windows®XP boot screen. At this point, press theSHIFT key down and keep it pressed. The terminal displays the Administrator log in promptshortly afterwards.•After the terminal is powered on:From the Desktop, click the Start menu and select Log Off.The terminal displays a dialog box requesting to confirm Log Off.Press the Shift key down and keep it pressed.Click on the OK.The user is logged off and the Administrator log in prompt is displayed.User Names and PasswordsBy default the user name and password for the Administrator have been set as follows:•User name: administrator•Password: necEWF ManagerWhat is EWF and How Does it Work?EWF stands for Enhanced Write Filter. It works by redirecting all writes to the protected areas of amemory based sub-system where they are held until committed or discarded via a reboot of thedevice.When you purchase the terminal, the EWF system is enabled by default. This prevents any users fromaltering settings and applications. If you want to make changes to the terminal configuration, log on asAdministrator and use the EWF Manager after the changes have been made.Open EWF Manager by clicking on Start, then Control Panel, and finally Administrative Tools.
Windows®XP Embedded Administration Guide - 27Commit Changes.This button allows you to commit the changes that you have made to the file system or registry.Committing will cause the EWF Manager to request to reboot the unit.UndoAll writes that have been made and are pending as committal are cancelled bringing the system back toits previous state.
28 - TCM380 Quick Start GuideDisabling the EWF System.Disabling the EWF system is extremely easy: simply click on theDisable button located in the EWF Manager. Then click on theReboot later or Reboot now button. When restarting, you willnotice that the EWF icon in the System Tray has changed to reflectthe new status. The green triangle means that EWF is disabled andwrites are actual.Enabling the EWF SystemClick on the Disable button in the EWF Manager. Then click on the Reboot later or Reboot nowbutton. Once the terminal has re-started you will note that the EWF status in the System Tray haschanged to reflect the new EWF status. The red triangle indicates that EWF is enabled and writes arevirtual.The XP RamDiskAs space is limited on the flash memory, a RamDisk is provided in order to be used by applications thatneed to write temporary information whilst running, e.g. Internet Explorer which requires storing itstemporary files.The RamDisk has been set by default to a size of 16 MB and Z: has been allocated as its drive letter.The RamDisk is administered through the Control Panel.Starting the RamDisk ConsoleIn order to administer the RamDisk you first need to start its console. 1. Log on as Administrator.2. Open the Control Panel and double click the System icon. The System Properties window opens.
Windows®XP Embedded Administration Guide - 293. Click on the Hardware tab and then on the Device Manager button.The Device Manager window opens as shown in the below figure..4. Locate the section marked RAM Disk and expand it by clicking the + sign. 5. Right-click the option Ramdisk [QSoft] Standard and select Properties.The Ramdisk Properties window displays.6. Modify the size of the RamDisk according to your needs.Drive LetterIt is set by default to Z: and should not be changed as there are numerous registry entries that arehard-coded to look for the RamDisk at Z:Disk SizeIts is set to 16 MB by default. Avoid increasing this unless you increase the amount of RAM in thesystem above the standard 256 MB. The operating system needs approximately 240 MB for efficientoperation.
30 - TCM380 Quick Start GuideIf you have more than 256 MB of system RAM and require a larger RAMDISK, then you can do oneof the following:•From the drop-down menu, select the size of the RamDisk you want.•To let the system determine the size of the RamDisk automatically:Select 32 MB.Click on Auto Resize.You will see that the space has now been set to the maximum possible.File SystemThis is set to NTFS by default with Compressionenabled. Do not modify it.
NEC UltraCareSM Services - 31NEC ULTRACARESM SERVICESNEC ULTRACARESM SERVICES1 - WelcomeThank you for choosing NEC products. The purpose of this document is to provide you with the Terms and Conditionsof NEC UltraCare Services available on NEC hardware equipment only, excluding any NEC Solutions.NEC Computers understands your need for product excellence as well as services and support. Depending on the type ofNEC UltraCare Service purchased, NEC Computers endeavours to provide you with assistance on NEC hardware,configuration tools and protection solutions.NEC UltraCare Services exclude resolution of any issue, bug or error related to software bundled or not into the Product. For Software support, please refer to the specific software service Terms & Conditions or contract concluded between youand NEC Computers SAS or your reseller. More details on NEC Services and Solutions are available on www.nec-computers.com.1.1 - Definitions“Product” shall mean NEC-branded computer system: desktop, notebook, server, Thin Client, monitor, accessory,storage unit sold on a stand alone basis and excluding any NEC Solutions. Note: should you need technical support for aNEC product that is not listed above, please contact your NEC reseller.“Customer Replaceable Unit (CRU)” shall mean all parts and subassemblies of some NEC-branded system. Unlessotherwise specified by NEC Computers, the customer is responsible to remove and replace a failing Customer ReplaceableUnit.“NEC Computers” shall mean the company listed for the country in which the NEC-branded Product has beenpurchased. If no office is listed for the country in which the product has been purchased, NEC Computers shall meanNEC Computers SAS.“Client” or “you” shall mean the end-user or purchaser of the NEC Computers Product.“Wa r r a n t y ” shall mean the Standard Warranty delivered with your Product or the Warranty extension that you are entitledto subscribe to when purchasing your NEC Computers Product or within the first year after your date of purchase. Underthe terms and conditions of the Data Protection Act in effect in your country, you are entitled to access, rectify and contestany personal details by writing to the following address: NEC UltraCare Helpdesk - 299, avenue Patton - BP 70645 -49000 Angers - France.Any personal details which you communicate to us are collected for the purpose of providing your NEC UltraCare Services.2 - Registering Your NEC UltraCare ServiceIn order to validate the service that you have chosen, you must register the service with NEC Computers:•either on line on http://ultracare.nec-computers.com;•or by filling out the “UltraCare Registration Card” with the required data and returning it by mail or fax (contact detailscan be found on the UltraCare Registration Card).Please keep your “NEC UltraCare Certificate” in a safe place along with your unique contract number, as your NEC CallCentre might ask for it when you call for assistance.3 - Need for Intervention3.1 - Assistance ProvidedIn the event of a Product incident, NEC Computers recommends that you perform a rapid technical investigation usingself-diagnostic tools provided by NEC with your Product (Quick Start Guide, CD-ROM) and on line documentation onwww.nec-computers.com, Support Section.In case the problem persists you should contact your local NEC Call Centre, using the NEC UltraCare Technical Supportaddresses and phone numbers supplied1. Please make sure you have the following information available as your NEC CallCentre might ask for it when you call for assistance:•The serial number of the NEC Product.•The operating system installed on this NEC Product.•Details of any software or hardware modifications made to the Product since purchase.•The exact description of all failure messages.Furthermore, make sure you have a backup copy of the data stored on your Product. NEC Computers will providetelephone support to diagnoses and if possible correct the defect over the telephone. If the failure cannot be resolved bytelephone support, NEC Computers will repair the Product(s) as per the contracted service level and response time.If you bought a specific support access, please refer to the specific Terms & Conditions or contract concluded between youand NEC Computers SAS or your reseller. 3.2 - Data Back-up RequirementsNEC Computers strongly advises you to make regular backup copies of any document, data, file or software stored on your1.Please refer to the back of the UltraCare coupon and the Warranty documentation delivered with your Product.
32 - TCM380 Quick Start GuideProduct and private internal network. You are responsible for backing up any data stored on the Product prior tocontacting NEC Computers’ Call Centre for support.NEC Computers shall not be liable for any loss of data stored on your Product or consequences of data loss as a result ofNEC servicing the Product under NEC UltraCare Warranty.NEC Computers also strongly recommends that you test and make personal back-up copies of all the software which youreceived with your hardware (e.g. Master CDs, software applications, drivers, etc.) within 30 days of receipt of yourproduct. If you require copies of your software from NEC after 30 days of receipt of your product, NEC reserves the rightto charge you for this service. 4 - General Conditions4.1 - DescriptionsNEC Computers will perform the NEC UltraCare Services as outlined in this “Terms and Conditions” document forindividual NEC Computers Hardware equipment specified at the date of purchase of this NEC UltraCare Service.Registration of the UltraCare service must be performed within 30 days of receipt of the UltraCare product and will linkthe product to the service for the remaining duration of the Warranty.Unless otherwise specified by NEC Computers, the NEC UltraCare Service can be purchased throughout the first year ofthe initial Warranty of the NEC Computers hardware. After this period you should contact your nearest NEC Computersoffice for quotation. NEC Computers reserves the right to refuse customer requests for Warranty extension for systemswhich are already out of Warranty. If there is a hardware failure before the NEC UltraCare Service has been registered with NEC Computers, the repair willnot be covered by the NEC UltraCare Service. However, the repair may still be covered by your standard Warranty ifapplicable.Unless otherwise specified by NEC Computers, the intervention for NEC UltraCare Services will take place during localbusiness hours, Monday to Friday excluding public holidays.Unless otherwise specified by NEC Computers, NEC Computers is not responsible for the compatibility with non-NECproducts. You are responsible for the security of your unique UltraCare contract service number. NEC Computers will not be heldresponsible for lost or stolen contract numbers, nor non-authorized use of the contract number. In cases where the Servicehas been fraudulently registered, no service will be providedNEC UltraCare Services are not transferable to other persons or products, (except in cases where NEC Computers hasreplaced the Product, if the Product has Protection Services coverage or after explicit authorisation from NECComputers). Please contact your local NEC reseller or sales office for more information.4.2 - Date and Duration of ServiceUnless otherwise stated by NEC Computers, the duration of the”Warranty Extension” service corresponds to the NECProduct purchase date plus the duration specified on the document “NEC UltraCare Registration Card” or on theUltraCare service purchase invoice.4.3 - NEC Computers Call Centre Coverage HoursExcept in case of specific agreement with NEC Computers, the NEC Computers Call Centres are open from Monday toFriday, excluding public holidays during the following business hours (local time): 09:00 – 17:00.For further details concerning your geography, please refer to your Warranty documentation received with your Product.4.4 - Intervention PeriodsThe NEC UltraCare Services are classified into different periods where technical diagnosis and intervention is available.•8 x 5: the service is available 8 hours per day (9:00-17:00), 5 working days per week (Monday-Friday), excluding publicholidays.•24 x 7: the service is available 24 hours per day, every day of the week including public holidays.4.5 - Intervention TimeIn general, intervention time refers to the necessary time it takes for the service to be executed, under normal conditions,at your premises. This intervention time may vary depending on the type of suscribed Warranty.•D + x: “x” represents the number of working days within which the service will be carried out. Service levels for repairscan vary per country and in remote locations, please contact your nearest NEC Computers office for specific details.•y Hours: “y” represents the number of hours from the time the NEC Computers Call Centre has completed thediagnosis and has logged a service intervention, up to the time the engineer arrives at your premises. Please note theintervention period (8x5 or 24x7) determines whether “y” represents hours or business hours.•RTC D + x: “x” represents the number of working days within which the RTC service will be carried out and thehardware problem will be fixed (note: excluding the time needed to restore the operating system and/or all othersoftware pre-loaded by NEC Computers). •RTC y Hours: “y” represents the number of hours from the time where the NEC Computers Call Centre has completedthe diagnosis and has logged a service intervention, up to the time the engineer fixes the hardware problem at yourpremises, excluding the time needed to restore the operating system and/or all other software pre-loaded by NECComputers. Please note the intervention period (8x5 or 24x7) determines whether “y” represents hours or business hours.5 - UltraCare Warranty Extensions5.1 - Exchange On Site Service
NEC UltraCareSM Services - 335.1.1 - DefinitionNEC Computers delivers a complete replacement unit or a Client replaceable spare part at your premises (e.g. accessories,batteries, keyboards, mice, etc.). Service levels may vary per country/region.When NEC Computers Call Centre diagnoses a hardware problem, NEC Computers will dispatch an authorised couriercompany to your premises to collect the failing Product and deliver a functional unit. You are required to have the faultyunit or part ready and available for replacement in order to obtain the replacement unit. Within the scope of this serviceand following NEC Computer's prior authorization, you may replace the spare part yourself. All intervention costs (travel,parts and labour) are borne by NEC Computers. 5.1.2 - On-site Exchange Cut-off time: 16:00 (local time)The cut-off time is defined as the time on a given day by which your intervention must have been logged by the NECComputers Call Centre in order for the service level to apply. Interventions logged after the cut-off time will take anadditional business day before service can be provided.5.2 - Pick Up, Repair and Return (PURR) Service5.2.1 - DefinitionNEC Computers coordinates the collection, repair and return of the Product. Service levels may vary per country/region.When NEC Computers Call Centre diagnoses a hardware problem, NEC Computers will invite you to prepare theProduct for shipment. A NEC Authorised Service Partner will contact you to arrange for the pick-up of the Product. Onthe agreed business day, a NEC authorised courier company will pick up the Product at your premises. Once the Productis repaired in our certified NEC Computers repair centre, the courier company will return the Product to the samelocation. All costs (transports, parts and labour) are borne by NEC Computers.5.2.2 - Geographic ScopeA complete list of the countries where the PURR service is available can be obtained from your NEC Computers salesagent. If you purchased your product and require service in another country than that of purchase, please contact your localNEC reseller for service. NEC UltraCare Warranty geographical coverage is only available on the mainland of the countryof purchase. Overseas territories, islands and remote areas service coverage can vary per country and specific details can berequested from your local NEC Computers Client Service Office.For International warranty service for laptop, please refer to the paragraph 5.7 for details.5.2.3 - Pick Up, Repair and Return Cut-off time: 15:00 (local time) The cut-off time is defined as the time by which your intervention must have been logged by the NEC Computers CallCentre in order for the service level to apply. Interventions logged after the cut-off time will take an additional business dayto arrange pick up of the product.5.3 - On-site Repair D+x5.3.1 - DefinitionNEC Computers coordinates the repair of the Product on site at your premises. Service levels may vary per country/region.When NEC Computers Call Centre diagnoses a hardware problem, NEC Computers will arrange an intervention datewith you. On the agreed business day, a NEC authorized service engineer will come to your premises to check the initialdiagnostics and repair the hardware issue. If the repair requires replacement of a hard disk, the engineer will restore theoperating system to a functional level, using the NEC licensed operating system copy which you must provide. You arethen responsible for restoring any additional software beyond the operating system and for reloading the data from thebackup. All intervention costs (travel, parts and labour) are borne by NEC Computers.5.3.2 - On-site Repair D+x Geographic Coverage A complete list of the countries where our On-site service is available can be obtained from your NEC Computers salesagent. If you purchased your Product and require service in another country than that of purchase, please contact your localNEC reseller for service. NEC UltraCare Warranty geographical coverage is only available on the mainland of the countryof purchase. Overseas territories, islands and remote areas service coverage can vary per country and specific details can berequested from your local NEC Computers Client Service Office.NEC UltraCare Services are only valid in the country where both the NEC UltraCare Service and the correspondingProduct were purchased (unless otherwise stated by NEC Computers). 5.3.3 - On site Repair Cut-off time: 16:00 (local time)The cut-off time is defined as the time on a given day by which your intervention must have been logged and qualified bythe NEC Computers Call Centre in order for the service level to apply. Interventions logged after the cut-off time orlogged and not qualified, will take an additional business day before service can be provided. A call is qualified when theNEC engineer has made a final diagnosis.5.3.4 - 4 hours Response Geographic CoverageA complete list of the countries where our UltraCare 4 hours Service is available can be obtained from your NECComputers sales agent.The NEC authorized service engineer will arrive at your premises within 4 hours after the NEC Computers Call Centrehas logged and qualified the intervention request. The UltraCare 4 hours response service is available within a 120 kmradius or less than 2 hours of travel time from major metropolitan cities. The UltraCare 4 hours Response service is notavailable in overseas territories, islands and remote areas. Please note the intervention period (8x5 or 24x7) determineswhether the service level is in hours or business hours.
34 - TCM380 Quick Start GuideFor locations with a distance between 120 km and 200 km from major metropolitan cities, a supplementary driving timecould be added. This driving time will not exceed 2 hours. A complete list of the countries and major metropolitan citieswhere 4-hour response service is available can be requested from your NEC Computers sales agent.In case the 4 hours service cannot be delivered for a specific location, NEC Computers reserves the right to inform you ofthis upon receipt of your “NEC UltraCare Registration Card”. Your NEC UltraCare 4 hours Response Service will beavailable from the 10th working day after the reception and validation of the completed “NEC UltraCare RegistrationCard” document by NEC Computers or on-line registration. 4 hours Response service is only applicable to Servers. The following items are not included in the 4 hours Responseservice: notebooks, monitors, thin clients, keyboards, mice, accessories, racks, peripherals or any other items which are notbuilt into a Server as an internal component by NEC Computers at the time of purchase. A complete list of countrieswhere your UltraCare 4 hours. Response service is available can be obtained from your NEC Computers Sales agent.5.3.5 - 4 hours Response 8x5 Interventions Cut-off time: 13:00 (local time)The cut-off time is defined as the time by which your intervention must have been logged and qualified by the NECComputers Call Centre in order to receive a same business day repair. Interventions logged after the cut-off time or loggedand not qualified at 13:00 (local time) will be carried over to the next business day. Example: If an 8x5 4 hours Responseintervention request is logged at 15:00, NEC Computers commits to arrive on site at 11:00 the next business day. Workinghours for 4 hours. Response service are defined as being between 09:00-17:00 (local time) Monday to Friday, excludingpublic holidays. A call is qualified when the NEC engineer has made a final diagnosis.5.3.6 - 4 hours Response 24x7 Interventions Cut-off time There is no cut-off time for this service. Please note that NEC Computers Call Centre support will be provided in Englishon Saturdays, Sundays, during local holidays, or on business days outside Call Centre opening hours. The NEC Computersvoice response server will request your Product‘s serial number along with your phone number and the failure type. Withinhalf an hour, a NEC Computers engineer will call you back to qualify the failure and, if necessary, to arrange for anintervention. For a 24x7 intervention to take place you must be present at the equipment location during the intervention.Note – if you have not registered your 24x7 4 hours response service you will not be able to contact NEC Computersoutside standard office hours.5.4 - Repair Time Commitment (RTC) On Site Service5.4.1 - DefinitionNEC Computers coordinates the repair of the Product on site at your premises. Service levels may vary per country/region.When NEC Computers Call Centre diagnoses a hardware problem, NEC Computers will arrange for an authorisedservice engineer to come to your premises. Once arrived on site, the service engineer will check the initial diagnostics andrepair the hardware issue within the committed repair time. If the repair requires replacement of a hard disk, the engineerwill restore the operating system to a functional level, using the NEC licensed operating system copy which you mustprovide. You are then responsible for restoring any additional software beyond the operating system and for reloading thedata from the backup. The operating system restoration time is not included in the committed repair time. All interventioncosts (travel, parts and labour) are borne by NEC Computers. RTC service is only applicable for Desktops and Servers. The following items are not included in the RTC service:notebooks, monitors, thin clients, keyboard, mice, accessories, racks, peripherals or any other items which are not builtinto a Desktop or Server as an internal component by NEC at the time of purchase. NEC will not be liable for penaltyclaims on these items. 5.4.2 - Repair Time Commitment Geographic Coverage A complete list of the countries where our UltraCare RTC Service is available can be obtained from your NECComputers sales agent.5.4.3 - 6 hours RTC Geographic CoverageThe NEC authorized service engineer will arrive at your premises and repair the hardware issue within 6 hours after theNEC Computers Call Centre has logged the intervention request. The UltraCare 6 hours Repair Time CommitmentService is available within a 120 km radius or less than 2 hours of travel time from major metropolitan cities. The UltraCareRTC Service is not available in overseas territories, islands and remote areas. Please note the intervention period (8x5 or24x7) determines whether the service level is in hours or business hours.For locations with a distance between 120 km and 200 km from major metropolitan cities, a supplementary driving timecould be added. This driving time will not exceed 2 hours. A complete list of countries and the major metropolitan citieswhere the service is available can be obtained from your NEC Computers sales agent.In case the UltraCare 6 hour RTC service cannot be delivered for a specific location, NEC Computers reserves the right toinform you of this upon receipt of your RTC service registration if the service cannot be proposed in a specific remotearea. Your NEC UltraCare 6hr RTC Service will be available from the 10th working day after the reception and validationof the completed “NEC UltraCare Registration Card” document by NEC Computers or on-line registration. NECComputers is entitled to arrange an onsite visit on your equipment location to validate your contract.5.4.4 - RTC D+x Intervention Cut-off time: 16:00 (local time)The cut-off time is defined as the time by which your intervention must have been logged and qualified by the NECComputers Call Centre in order for the service level to apply. Interventions logged after the cut-off time or logged and notqualified will take an additional business day before service can be provided. A call is qualified when the NEC engineer hasmade a final diagnosis.
NEC UltraCareSM Services - 355.4.5 - RTC 6 hours 8x5 Intervention Cut-off time: 13:00 (local time)The cut-off time is defined as the time by which your intervention must have been logged and qualified by the NECComputers Call Centre in order to receive a same business day repair. Interventions logged after the cut-off time or loggedand not qualified will be carried over to the next business day. Example: if an 8x5 RTC intervention request is logged at15:00, NEC Computers commits to repair the hardware issue on site before 13:00 the next business day. Working hours forRTC 8x5 services are defined as being between 09:00-17:00 (local time) Monday to Friday, excluding public holidays. Acall is qualified when the NEC engineer has made a final diagnosis.5.4.6 - RTC 6 hours 24x7 Cut-off timeThere is no cut-off time for this service. Please note that NEC Computers Call Centre support will be provided in Englishoutside Call Centre 8x5 intervention times, including public holidays. The NEC Computers voice response server willrequest your Product‘s serial number along with your phone number and the failure type. Within half an hour, a NECComputers engineer will call you back to qualify the failure and, if necessary, to arrange for an intervention. For a 24x7intervention to take place you must be present at the equipment location during the intervention. Note – if you have notregistered your 24x7 4 hours response service you will not be able to contact NEC Computers outside standard officehours.5.4.7 - RTC and 4 hours Response Client’s ResponsibilitiesNEC Computers is entitled to request that you submit a report generated by the NEC Computers diagnosis tools suppliedwith your hardware, including the configuration details of the relevant Product, in order to facilitate the committedresolution within the given timeframe. If your system configuration has evolved, you must immediately inform NECComputers and generate a report using the NEC Computers diagnostic tools as stated above. NEC UltraCare RTCService and 4 hours. Response service are only available in the purchase country of the Product and are dependant on theProduct location. If you want to change the location of the equipment, it is your responsibility to notify NEC Computersimmediately of the new location details and the moving date. NEC Computers will validate the new location against thegeographic rules as stated above and notify you if the service remains valid or must be changed. The NEC UltraCare RTCand 4 hours Response services are not available during any move. After the move you should check the integrity of thesystem before requesting service. Your NEC UltraCare 6 hr. RTC Service or 4 hours Response Service will be availableagain from the 10th working day after the date of notification.In the event of a service request, you are responsible to ensure that a qualified person is available to enable proper telephonediagnosis by the NEC Call Centre. You are also responsible to provide unrestricted and immediate access to the location ofthe equipment to be serviced during the on site intervention and to ensure that a qualified person is available for thecertified service engineer during the on site intervention.RTC service and 4 hours Response service will only be implemented when you have fully completed the registration ofyour Warranty. NEC Computers cannot provide RTC or 4 hours Response service to customers who have not registeredtheir Warranty. NEC will not be liable to pay RTC penalty claims for Products where either the Warranty has not beencorrectly registered with NEC or during the 10 working days required after an accepted registration (or transfer of sitelocation) has been completed to implement the RTC service. 5.4.8 - Repair Time Commitment PenaltiesWhere NEC Computers has not respected the repair time as stated in the NEC UltraCare Services contract, upon requestat the time of intervention, you are entitled to claim maximum compensation of 150 € (in case of RTC On Site 6 hours),or 50 € (in case of RTC On Site D+x), exclusive of any other compensation. In no case will the total compensation duringthe Warranty period exceed the initial fee paid for the NEC UltraCare contract. The claim must be sent to NECComputers within 30 days after the intervention has been performed. The claim form to be used can be downloaded fromwww.nec-computers.com Services & Solutions UltraCare section or from the UltraCare Services CD delivered with yourProduct. Compensation shall not be awarded in any case where the cause of damage is independent of NEC Computers. NECComputers also reserves the right to charge you for any repair costs incurred where the cause of damage is independent ofNEC Computers: •In the case of natural disaster (e.g. fire, flood, earthquake, etc.)•When it is found that the hardware issue was due to customer induced accidental damage or damage caused by hardwarebeing used or stored in unfit environmental conditions (see the care and handling guidelines in the Product’s usermanual). •When it is found that the issue was caused by the addition of non NEC validated hardware or software.•When it is found that the issue was caused by a virus and/or Spyware•Where the Client has not respected his obligations - e.g. if the location of the Product in need of repair is not easilyaccessible or the Client was not available when the engineer arrived on-site. •Where the location of the Product in need of repair (or Product information) does not correspond to the informationsupplied to NEC Computers according to the UltraCare registration details and/or change of location process describedabove has not been followed.•The failure has been caused by repairs performed by a Service Provider or person who has not been authorised by NEC.5.5 - Carry in Service5.5.1 - DefinitionNEC Computers coordinates the repair and return of the Product. Service levels may vary per country/region.
36 - TCM380 Quick Start GuideWhen NEC Computers Call Centre diagnoses a hardware problem, NEC Computers will invite you to send the defectiveProduct to the certified NEC Computers authorised repair centre. Once the Product is repaired in our certified NECComputers repair centre, a NEC authorised courier company will return the Product to your premises. The cost ofreplaced components/parts and cost of labour are borne entirely by NEC Computers. On the other hand, the fees fortransportation of the defective Product to the NEC repair centre remain at your own charge. 5.5.2 - Carry in Service Geographic ScopeA complete list of the countries where our carry in service is available can be obtained from your NEC Computers salesagent. If you purchased your Product and require service in another country than that of purchase, please contact your localNEC reseller for service. NEC UltraCare Warranty geographical coverage is only available on the mainland of the countryof purchase. Overseas territories, islands and remote areas service coverage can vary per country and specific details can berequested from your local NEC Computers Client Service Office.NEC UltraCare Services are only valid in the country where both the NEC UltraCare Service and the correspondingProduct were purchased (unless otherwise stated by NEC Computers). 5.6 - Advanced Exchange for Customer Replaceable Unit (CRU) Service5.6.1 - DefinitionNEC Computers delivers a customer replaceable unit at your premises. Service levels may vary per country/region.When NEC Computers Call Centre diagnoses a hardware problem, a NEC Authorised Service Partner will deliver acustomer replaceable unit at your premises. In the meantime, you will also receive a technical instructions document as wellas a complete kit of protection materials provided by NEC Computers or NEC Authorised Service Partner. You are theninvited to carry out the replacement of CRU yourself, and after the replacement, send the defective unit back to ourAuthorised Service partner either with the aid of prepaid packaging, or by calling our Authorised Service partner who willarrange for the pick up of the failing unit. The cost of replaced unit as well as the transportation fees are borne entirely byNEC Computers. The replacement of customer replaceable unit is under your responsibility and as a consequence NECshall not bear any liability for an installation of the customer replaceable unit not compliant with communicated technicalinstructions. If a failure occurs due to an installation not compliant with communicated technical information, NECreserves the right to invoice any intervention cost (transports, parts and labour) relative to the repair of such failure.5.6.2 - CRU Service Geographic ScopeA complete list of the countries where our customer replaceable unit service is available can be obtained from your NECComputers sales agent. If you purchased your Product and require service in another country than that of purchase, pleasecontact your local NEC reseller for service. NEC UltraCare Warranty geographical coverage is only available on themainland of the country of purchase. Overseas territories, islands and remote areas service coverage can vary per countryand specific details can be requested from your local NEC Computers Client Service Office.NEC UltraCare Services are only valid in the country where both the NEC UltraCare Service and the correspondingProduct were purchased (unless otherwise stated by NEC Computers). 5.6.3 - Customer Replaceable Module D+x Cut-off time: 13:00 (local time)The cut-off time is defined as the time on a given day by which your intervention must have been logged and qualified bythe NEC Computers Call Centre in order for the service level to apply. Interventions logged after the cut-off time orlogged and not qualified, will take an additional business day before service can be provided. A call is qualified when theNEC engineer has made a final diagnosis.5.7 - International Warranty for Laptops5.7.1 - DefinitionNEC Computers undertakes to repair your laptop and in the meantime, to apply the best service level available in thecountry/region wherever your geographic situation is. Service level may vary per country/region.When NEC Computers Call Centre diagnoses a hardware problem, you can benefit from either a PURR service or anOn-site Repair D+x service for the repair of your laptop. Please refer to the paragraph 5.2 and 5.3 for the details of bothservices. All intervention costs (travel, parts and labour) are borne entirely by NEC Computers.5.7.2 - Laptop International Warranty Geographic ScopeThe international warranty for laptop service has world wide coverage. If you purchased your product and require servicein another country than that of purchase, NEC Computers will apply the best service level available either a PURR serviceor an On-site Repaire D+x service, in the country where you are requiring the service. The geographic coverage for bothservices is:•PURR:The PURR D+x service is available in Europe. The service level may vary per country/region. Specific details canbe requested from your NEC Computers sales agent;In all other countries, the repair of your laptop will be done based on PURR “Best Effort”. Please be assured thatNEC Computers will always do our utmost to guarantee customer satisfaction.•On-site Repair D+x is available in a part of Europe. A complete list of the countries where our On-site Repaire Serviceis available can be obtained from your NEC Computers sales agent.6 - ULtraCare Protection SolutionsNEC UltraCare Protection Solutions provide an extension of the Standard Warranty. Services delivered to you undercoverage of UltraCare Protection Solutions will be provided in accordance with the terms and conditions set forth in theNEC UltraCare Warranty Conditions that you have received with your NEC Computers Product. Included with the
NEC UltraCareSM Services - 37Warranty conditions, you will find information regarding the procedure to follow in order to obtain service and usefulNEC telephone numbers.6.1 - Definitions“Member” shall mean any person or entity as stated on the NEC UltraCare Protection Solutions service contract.“Accident” shall mean a sudden and non intentional event resulting in damage.“Equipment damage” shall mean the deterioration or destruction of the equipment under Warranty.“Theft by forced premises” or “break-in” shall mean theft from premises after forced entry or break-in of a vehicle.“Aggravated assault” shall mean any act of violence or physical threat made voluntarily by a third party to dispossess theMember of the equipment under Warranty. Theft without aggravated assault or forced premises is not covered by Protection Services Warranty.“Act of God” shall mean damage from lightning, flood, hurricane, avalanche, tidal wave, earthquake, storm or any otherevent considered to be a natural disaster.Replacement Product Warranty: In the event that a replacement unit is approved by NEC according to the ProtectionServices Warranty terms and conditions: NEC will provide you with a unit which has equivalent or better functionalityand specifications than your original unit. 6.2 - Scope of Warranty6.2.1 - Protection Services: Products CoveredPortable computer equipment purchased from NEC Computers or a NEC authorised reseller. The covered Products arementioned on the NEC UltraCare Protection Solutions registration card. Replacement equipment shall be covered by the same Warranty as the original Product, starting on the day of replacementProduct delivery and valid for the remaining duration of the NEC UltraCare Protection Solutions Warranty period.6.2.2 - Protection Services: Events CoveredEquipment damage or loss resulting from the following: accidental breakage, fire, water damage, theft by forced premises,break-in, aggravated assault, electrical damage or acts of God are covered by Protection Services Warranty.6.2.3 - Rules Concerning Protection Services Warranty ActivationThe NEC UltraCare Protection Solutions service contract must be registered with NEC Computers. You are liable toregister your NEC UltraCare Protection Solutions service according to the registration possibilities offered by NECComputers (see section 2: Registering your NEC UltraCare Service).The following information must be given:•The Protection Solution Service contract number.•Information concerning the equipment purchased: e.g. serial number, date of purchase, etc.•Your details: company name, contact details and address of the legal entity.6.2.4 - Protection Services Warranty ExclusionsThe following are excluded from coverage:•Equipment which is not specifically covered by a NEC UltraCare Protection Solutions service contract.•Damage or loss which is due to wilful negligence.•Damage to the covered equipment which is caused by intentional breakage. •Damage which is caused by the Product being stored or used in unfit environmental conditions e.g.: dryness, humidity,excess temperature, corrosion, excess dust, etc. (see the care and handling guidelines in the Product’s user manual). •The equipment has been replaced on the Client’s initiative.•The connecting cables are not covered by Protection Services Warranty (whether delivered with or without theequipment under Warranty).•Software, consumables (such as batteries), peripherals or accessories which are not incorporated into the equipmentunder Warranty are not covered by Protection Services Warranty.•Aesthetic damage. •Costs to maintain update or improve the equipment under Warranty.•Damage or loss due to failure to follow manufacturer or distributor instructions or failure to comply with the Member’sresponsibilities and obligations for this service contract•Damage resulting from repair of the equipment under Warranty by any person other than an authorised NECComputers service centre.•Normal wear and tear of the equipment under Warranty. •Parts and damage covered by the manufacturer’s Warranty or legal Warranty.•Theft without forced premises or theft from vehicles without break-in.•Damages, failures or flaws originating from the equipment under Warranty.•Damages resulting from an incident during the operation of the equipment under Warranty, failure to remedy a faultyconnection.
38 - TCM380 Quick Start Guide•Costs incurred for data recovery, reinstallation or reprogramming. •Non-material damage: profit losses, market losses and loss of right enjoyment.•Damages incurred as a result of civil or foreign war, receivership, seizure or destruction as ordered of the civil or militaryauthorities.•Damages of nuclear origin or caused by any of ionising radiation.•Costs resulting from the Member’s responsibilities regarding claims (e.g. to obtain and submit to NEC Computers thesupporting documentation required for the service).6.3 - Protection Services Geographic CoverageThe Geographic Coverage of Protection Services is worldwide coverage. This means that if you suffer a loss or damage inany country worldwide NEC will repair or replace the unit (as long as the documentation is valid and the claim is withinthe scope of Protection Services coverage). Service will only be performed from the country of purchase. 6.4 - Member’s Responsibilities Regarding Protection Services ClaimsYou must inform NEC Computers Call Centre within five business days following the event which is to be claimed. For every event to be claimed, you must fully complete and submit a Protection Services claim form to NEC, this includes:•The date, the nature of, the circumstances and the causes of the event.•The contract number as indicated on the NEC UltraCare Protection Solutions service contract.•Information concerning the equipment under Warranty (equipment type, brand, serial number).The Protection Services claim form can be found on the UltraCare Services CD delivered with your Product or can bedownloaded from www.nec-computers.com, Services & Solutions UltraCare section.Supporting documents to be sent with the statement:•For theft: you must provide NEC with an original police report stating the circumstances of the theft. You are liable forany costs or fees required to obtain a full police report from the appropriate authorities. Copies of police reports are notacceptable.•If the equipment under Warranty suffers irreparable damage or is stolen, the requested documents must be addressed toNEC Computers by registered post. For other cases, the statement may be submitted via email, fax or letter.•A fully completed Protection Services claim form is required by NEC for a claim for theft or for accidental damage.•NEC Computers retains the right to request additional information or documents such as the original invoice for theProduct or Protection Solutions service in order to validate your claim.NEC Computers will decide whether the equipment under Warranty should be repaired or replaced. Service will not beprovided by NEC until all the required documentation has been received and validated.6.5 - NEC Protection Service NEC Computers will: •Replace equipment covered under the UltraCare Protection Solutions service contract in the event the equipment hasbeen stolen or has suffered irreparable damage, or•Arrange for repair of the damaged equipment covered under the UltraCare Protection Solutions service contract by anauthorised NEC Computers service partner via Pick up, Repair and Return service (see section 5.2.).NEC Computers Protection Solutions are available only in combination with a 3 year On-Site D+x or Pick-Up andReturn UltraCare Warranty. All intervention costs (travel, parts and labour) are borne by NEC Computers, except costs resulting from the Member’sresponsibilities regarding claims (e.g. to obtain and submit to NEC Computers the supporting documentation required forthe service).6.6 - Protection Services Warranty PeriodThe Warranty is contracted for a maximum duration of 3 years in combination with the Product and NEC UltraCareWarranty extension purchase (3 years On-Site D+x or Pick-Up and Return D+5). The Warranty is not renewable. IfNEC Computers replaces a Product which has an UltraCare Protection Services Warranty extension, then the remainingduration of your Warranty will be transferred to your new replacement Product. 6.7 - TerminationAutomatic termination of the Warranty occurs when:•The equipment under Warranty suffers total loss as a result of an event not covered by the Warranty.•The equipment under Warranty is transferred to a new owner.•The end of the 3 years Warranty period is reached.Termination upon Member’s request You may terminate your NEC UltraCare Protection Solutions three (3) years Warranty upon request. However, NECComputers will not be liable for any refunds for the remaining service period6.8 - Miscellaneous ProvisionsTime related limitations: any action made in light of the contract is limited in time to two (2) years starting from the day ofthe event that gave rise to the action. Sending a letter by registered post, return receipt requested, may interrupt timelimitations.
NEC UltraCareSM Services - 397 - NEC Computers Warranty Specifications7.1 - Scope of WarrantyNEC UltraCare Warranty is only applicable for the Product as shipped by NEC Computers, and does not cover expansionitems (i.e.: Client installed accessories and/or peripherals) purchased separately from the Product unless specificallyauthorised by NEC.If NEC replaces a Product on which you have purchased an UltraCare Warranty extension, then the remaining duration ofyour Warranty will be transferred onto the new replacement unit.7.2 - Service Visit PreparationYou are responsible for enabling access to the Product at the agreed intervention for the NEC certified engineer or NECauthorised courier.Unless otherwise advised by the NEC Computers Client Contact Centre, you need to ensure that any expansion items oradditional components are disconnected from the Product, before service can be delivered.NEC Computers shall not be liable for any damage to expansion items which have not been removed prior to service.Additional costs to remove or disconnect such items may be charged by NEC Computers.You are responsible for making regular backups and backing up any data on the Product before service is delivered. NECComputers shall not be liable for the loss of any data stored on your Product or the consequences of data loss as a result ofNEC servicing the Product under Warranty.7.3 - Warranty ExclusionsNEC Computers reserves the right to deny or charge for service & repair of your Product if: •The failure results from the neglect or misuse of the Product by other parties than NEC Computers, including but notlimited to installation, storage and/or usage of the Product in an unsuitable environment (see the care and handlingguidelines in the Product’s user manual).•The failure is caused by accidental damage (unless covered by Protection Services Warranty) or wilful negligence.•The failure is caused by repairs not performed by an authorised NEC Computers Service Provider.•The failure is caused by software or hardware components not installed by NEC Computers.•The original proof of purchase cannot be produced, if requested.•Your request for service is received after the Warranty period has expired.•The failure is caused by a virus and/or Spyware.•You were not available on the agreed appointment date and did not inform NEC Computers of the cancellation withina reasonable timeframe. •The failure is caused by electrical damage or an act of God (lightning, flood, hurricane, avalanche, tidal wave,earthquake, storm or any other event considered to be a natural disaster).The repair request is for aesthetic damage which does not affect the functionality of the Product.7.3.1 - Specific Warranty Exclusions or ConditionsNEC will replace any failing notebook batteries for a period of 6 months from the date of the hardware purchase (unlessspecifically stated or authorised by NEC computers). Batteries do not benefit from the same Warranty as the host Product.Any parts or accessories (excluding monitors) purchased from NEC after the purchase of the host Product will beapplicable for 1 year Warranty or the remaining duration of the standard Warranty on the customer’s hardware (whicheveris greater). These parts and accessories will be serviced according to standard Warranty conditions for parts and accessoriesand do not benefit from any special services which may be applicable for the host unit (unless specifically stated by NEC). Consumable items (e.g. external keyboards, mice, etc.) will be serviced according to standard Warranty conditions forconsumable items and do not benefit from any special services which may be applicable for the host unit (unless specificallystated by NEC).NEC Computers reserves the right to charge customers who wish to retain any defective parts replaced during a serviceintervention. Defective parts replaced during a Warranty intervention are the property of NEC Computers (unlessotherwise specified). NEC Computers reserves the right to change the type of service supplied if it is deemed by NEC to be in the best interestsof the Client.7.3.2 - Specific Warranty Conditions Concerning LCD screensAll NEC display Products meet the ISO 13406-2 guidelines, class II.Te r m i n o l o g y :There are millions of sub-pixels on each monitor. Each cluster of three sub-pixels forms awhole pixel. Pixel faults in LCD monitors can be comprised of whole pixels or sub-pixelsgoing dark, staying permanently lit or flashing.The proportion of Bright Dot Free panels should be more than 90% for eachbatch shipped to NEC Computers.
40 - TCM380 Quick Start GuideDEFINITION:NEC Computers strives to provide the highest quality LCD display Products in the industry. Your Product meets the Class2 specifications under the ISO 13406-2 industry guidelines for LCD monitors.DEFECT TYPE DEFINITION EXAMPLE 1 EXAMPLE 2Ty p e 1A complete pixel is constantly illuminated.The result is constantly white pointTy p e 2A complete pixel is not illumi-nated at all.The result is a constantly dark pointTy p e 3One or two sub pixels (Red, Green, Blue) are permanentlyswitched ON or OFF.This results in a pixel in one of the basic colours (red, green, blue, cyan, magenta, yellow)A blinking pixel can also occurCluster of errors Type1 or 2There are several Type 1 or 2 malfunctions in a field of 5*5 pixelsCluster of errors Type 3 There are several Type 3 mal-functions in a field of 5*5 pixelsTable 1: LCD defect types
NEC UltraCareSM Services - 41LCD monitors use a technology based on pixels. A pixel is a combination of three sub-pixels (red, green and blue) thatproduce a specific colour. There are millions of these sub-pixels on each LCD screen. Pixel faults on LCD screens can becomprised of whole pixels or sub-pixels going dark, staying permanently lit or flashing.The ISO 13406-2 standard allows for a certain number of pixel faults based on the number of total pixels in the monitor(determined by the screen size).NEC Computers will replace an LCD monitor during the Warranty Period if it meets the following criteria:Type 1: A full pixel is always visible on the screen, resulting in a white point.Type 2: A full pixel does never illuminate at all, resulting in a dark point.Type 3: One or two sub-pixels are always switched on or switched off, resulting in a pixel of one of the basic colours (red,green, blue, cyan, magenta or yellow), or a continuously blinking pixel occurs.Faulty Cluster 1: Within a field of 5x5 pixels there are several malfunctions of Type 1 or Type 2.Faulty Cluster 2: Within a field of 5x5 pixels there are several malfunctions of Type 3.NEC Computers Warranty will not apply to screen failures resulting from accident, neglect or misuse, unusual physical orelectrical stress, failures of your electrical power mains, external electricity circuitry and/or environmental control (airconditioning).7.4 - NEC Computers LiabilityTHE SOLE PURPOSE OF THIS LIMITED WARRANTY SHALL BE REPAIR OR REPLACEMENT OFDEFECTIVE PART(S) AS PROVIDED ABOVE. UNDER NO CIRCUMSTANCES SHALL NEC COMPUTERSBE LIABLE TO THE END USER OR ANY THIRD PARTY FOR ANY DAMAGES; INCLUDED BUT NOTLIMITED TO LOSS OF: DATA, OPERATING SYSTEM, APPLICATION SOFTWARE, BUSINESS, REVENUEOR PROFITS; OR ANY OTHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL ORNOT CONSEQUENTIAL DAMAGES WHETHER OR NOT FORESEEABLE AND WHETHER OR NOTBASED ON BREACH OF WARRANTY, CONTRACT OR NEGLIGENCE IN CONNECTION WITH THESALE OF THE PRODUCT EVEN IF NEC COMPUTERS OR ONE OF ITS COMMERCIAL AFFILIATES HAVEBEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME COUNTRIES OR JURISDICTIONS DONOT ALLOW FOR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIALDAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY IN THESE SPECIFIC CASES.NO WARRANTIES, EXPRESS OR IMPLIED, ARE MADE WITH RESPECT TO THE PRODUCTMERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.ALL EXPRESSED AND IMPLIED WARRANTIES FOR THE PRODUCT, ARE LIMITED IN DURATION TOTHE WARRANTY PERIODS SET FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESSED ORIMPLIED, WILL APPLY AFTER SUCH PERIOD. SOME COUNTRIES OR JURISDICTIONS DO NOT ALLOWFOR LIMITATIONS ON IMPLIED WARRANTY DURATION, SO THE ABOVE LIMITATIONS MAY NOTAPPLY FOR THIS SPECIFIC CASE.Any previous revisions of the terms and conditions document will be superseded by the latest revision of the NEC Termsand Conditions document. The last or current revision of the Terms and Conditions document produced by NEC willalways be the applicable and legally binding document. Please refer to your local NEC Computers Sales office for the latestterms and conditions documentation. NEC Computers shall do its best efforts to avoid any delay in performance specified in this Warranty and shall not be liablefor any failure or delay in performance due to any cause beyond its control. Such circumstances include, but are not limitedto, interrupted telephone service, airport closures that interrupt parts delivery, acts of God, labour strikes, inability tocontact the Client to confirm scheduling, and the shortage or end of life of spare parts.SizeNumber of pixelsTy p e 1Ty p e 2Type 3 Faulty Cluster 1Faulty Cluster 2BrightDark SubpixelCluster of errors Type 1 or Type 2 in 5x5 pixelsCluster of errors Type 3 in 5x5 pixels15" 1024x768 786432 2 2 4 1 217" 1280x10241310720337 1 319" 1280x10241310720337 1 3Table 2: Defective pixels
42 - TCM380 Quick Start GuideNEC Computers reserves the right to pass your personal details to third parties, in order to ensure that service is carriedout.Nothing in the NEC Computers Limited Warranty affects the statutory rights of the Client.
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