UTC Fire and Security Americas RS324X Wi-Fi Video Doorbell User Manual users manual

UTC FIRE & SECURITY AMERICAS CORPORATION, INC Wi-Fi Video Doorbell users manual

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UltraSync Wi-Fi Doorbell

Camera

Installation Guide

Contents

Product overview ........................................................3

Installation environment ..............................................3

Camera description–front and rear .............................5

Camera description–sides and top .............................6

Doorbell camera LED indicator .............................7

Accessing the Micro SD card ......................................8

Installation Step 1 .......................................................8

Installation Step 2 .......................................................9

Installation Step 3 ..................................................... 10

Installation Step 4 ..................................................... 11

Getting started .......................................................... 12

Operating the doorbell .............................................. 13

Video intercom .................................................... 13

Live view ............................................................. 13

Playback ............................................................. 13

Recording ........................................................... 13

Alarm notification ................................................ 13

Add camera to the network via WPS ........................ 14

TruVision Device Manager ....................................... 14

Troubleshooting ....................................................... 15

Product overview

This is the installation guide for the following

UltraSync IP camera models:

 RS-3240 (1080p IP Wi-Fi Doorbell IR camera, US)

 RS-3241 (1080p IP Wi-Fi Doorbell IR camera,

EMEA)

Installation environment

When installing the product, consider these factors:

 Electrical: The doorbell camera may only be

connected to mechanical and digital doorbells that

use 16-24 VAC power.

 Included transformer: RS-3241 includes an input

16-24 VAC transformer. Contact a qualified

electrician to properly wire according to national

and local wiring code.

 Wi-Fi: The doorbell camera is only compatible with

2.4 GHz networks. Ensure that the location

planned for the installation of the camera is able to

receive a -65 dBM or better Wi-Fi signal.

 Network: Recommended at least 768kbps

upstream bandwidth for each camera to connect to

the internet.

 Ventilation: Ensure that the location planned for

the installation of the camera is well ventilated.

 Temperature: Do not operate the camera beyond

the specified temperature, humidity, or power

source ratings. The operating temperature of the

camera is between -30 to +50°C (-22 to 122°F).

Humidity is below 90%.

 Moisture: Do not expose the camera to rain or

moisture, or try to operate it in wet areas. Moisture

can damage the camera and also create the

danger of electric shock.

 Servicing: Do not attempt to service this camera

yourself. Any attempt to dismantle this product

invalidates the warranty and may also result in

serious injury. Refer all servicing to qualified

service personnel.

 Cleaning: Do not touch the sensor modules with

fingers. If cleaning is necessary, use a clean cloth

with some ethanol and wipe the camera gently.

 Reflectivity: Ensure that there is no reflective

surface too close to the camera lens. The IR light

from the camera may reflect back into the lens

causing reflection.

Camera description–front and rear

1. Microphone

2. IR (infrared) LED

3. Lens

4. LED indicator

5. Doorbell button

6. AC power terminal

screws

Camera description–sides and top

1. Micro SD card slot

2. Speaker

3. WPS/RESET

button

Doorbell camera LED indicator

The following table describes the doorbell camera

LED behavior (see item 4 in “

Camera description–front and rear” ). The

LED indicator can be turned on or off using the

UltraSync SmartHome app.

State

Color

Appearance

Power up

Blue/Red

Slow blinking

Temporary Wi-Fi

connection enabled

Blue

Slow blinking

WPS in process

Blue

Fast blinking

Camera connected

White

Solid

Camera not

connected

Blue

Solid

Doorbell pressed

White

Fast blinking

Doorbell answered

White

Slow blinking

Motion detected

Green

Solid

Accessing the Micro SD card

A 16 GB Micro SD card is pre-installed in the camera.

Micro SD cards with up to 128 GB of storage capacity

can also be used.

Note: Video and log files stored on the Micro SD card

can only be accessed using the UltraSync App when

validated with the UltraSync Panel.

To access the Micro SD card slot, remove the cover

on the side of the camera.

Installation Step 1

Before mounting the doorbell camera:

 Ensure that the doorbell’s power supply is shut off

during the physical installation/camera mounting.

 Ensure that the existing doorbell has been

removed with all wires disconnected.

Installation Step 2

To mount the doorbell camera:

1. With the rear of the doorbell assembly facing

down, gently pull the faceplate off of the

assembly. (can we add drawing here?)

2. Align the cable hole on the mounting template

with the cable hole on the mounting surface.

3. If mounting the doorbell on a stucco, concrete, or

brick surface: Drill wall anchor holes according to

the drill template using the appropriate drill bit.

Press each anchor into the wall after drilling the

holes.

If installing the doorbell on a wood surface or into

siding: proceed to “Installation Step 3” .

Installation Step 3

To connect the doorbell camera to power:

1. Connect the existing doorbell wiring to the rear of

the doorbell assembly. The two wires can be

connected to either terminal on the rear of the

assembly.

2. If the existing wires are not long enough to

properly connect the doorbell camera: Use the

included connectors and wires to extend the

existing wires. Insert the wires into the connector

and then tighten the screws until the wire

connection is secured.

Note: Connect the included resistor to the doorbell if

no electrical or mechanical chime is connected.

1. Wires

2. Connector

3. 10Ω Resistor

Installation Step 4

To finish installing the doorbell camera:

1. Route the cables and insert the cables and

power connector into the wall.

2. Align the screw holes on the doorbell body with

the drilled holes or wall anchors.

3. Mount the doorbell body to the wall using the two

screws provided.

4. Affix the faceplate to the doorbell body using the

security screw and security screw wrench

provided.

1. Wall screws

2. Security screw

3. Turn the power supply to the doorbell camera

back on and proceed to “Getting started”

Getting started

Before setting up the doorbell camera for use, follow

all of the installation steps and ensure that the

doorbell camera is powered on (doorbell LED should

be blue slow blinking).

Note: For detailed information on how to set up the

UltraSync app, add locations, and log in as an

installer, see the UltraSync Hub Reference Guide.

To install the UltraSync app and activate the

doorbell:

1. With your mobile device connected to Wi-Fi,

download and install the UltraSync + app

(appears as UltraSync Home after download).

2. Open the UltraSync app and log in as an installer

on the specific site.

3. Tap the menu icon at the top left of the screen,

and then tap New Device Setup.

4. Follow the on-screen prompts from the app to do

the following:

 Connect your mobile device to the camera,

 Set up a camera user name and password.

 Sync the camera to the UltraSync hub.

 Change camera names and view camera

status.

Operating the doorbell

Use the UltraSync SmartHome app to perform

doorbell camera functions.

Video intercom

When the doorbell button is pressed, you can receive

notification via the app, get the live view from the

doorbell camera, and start a 2-way voice

communication with the visitor.

Live view

Launch the app to get a live view of the connected

devices.

Playback

Launch the app and access a connected device to

play back video.

Recording

Record any event-triggered video such as motion

detection video with the doorbell camera.

Alarm notification

Launch the UltraSync app to see alarm messages.

Add camera to the network via WPS

A WPS-enabled wireless router is required to add a

camera using the WPS function.

1. Press the WPS button on the router.

2. Within 120 seconds of pressing the WPS button on

the router, press the WPS button on the camera for

approximately five seconds. See “Camera

description” on page 5 and 6 for WPS button and

LED locations.

3. The blue LED on the camera flashes rapidly to

indicate that it starts the WPS process. White LED

will be on when the camera has joined the wireless

network.

TruVision Device Manager

The TruVision® Device Manager is standalone

software that can discover TruVision IP devices on a

network.

In addition to finding device IP addresses, camera

password can be activated, IP settings can be

changed and camera FW can be update through

Device Manager.

Troubleshooting

Troubleshooting/FAQ

The camera does not appear in the list of Wi-Fi

networks.

Cause

Solution

The camera takes up to

90 seconds to boot up.

Wait until the camera

boots up before

checking the Wi-Fi list.

Another user is currently

setting up the camera

using the recommended

method or the camera has

previously been set up

using the recommended

method.

Perform a factory reset

by holding the

WPS/RESET button

for 15 seconds to

rebroadcast the

camera.

The camera does not add to the UltraSync

network when Scan for Cameras is selected.

Cause

Solution

The camera will not work if

the devices are not on the

same network.

Make sure the camera

and the UltraSync Hub

panel are on the same

network.

UltraSync Hub must be

using IP to work with the

cameras.

Ensure that the

UltraSync Hub panel is

not installed using a

cellular radio only.

Ensure that cameras are

not being added to a

network that already has a

high number of cameras

installed on the same

network. This is unusual,

but may be common in

testing environments.

Put UltraSync Hub and

the cameras on their

own router.

The camera was added in the setup process,

but the video doesn’t show in the Cameras tab.

Cause

Solution

After completing the setup

process, the camera may

take up to two minutes to

appear in the UltraSync

App.

Wait for the process to

complete

Make sure the camera

is still connected to the

network.

If video still doesn’t

appear, go back into

setup and perform the

“Scan for Cameras”

function.

Live Video quality is poor. It is choppy, shows

gray, etc.

Cause

Solution

Ensure that the camera’s

Wi-Fi and/or Ethernet

connection speeds are

adequate (768 Kbps

minimum).

If Wi-Fi connection

speeds are poor, we

recommend using a

Wi-Fi repeater to

increase signal

strength.

The camera’s default

settings are set up to work

on a strong home network.

In some cases, low

video settings may be

required to achieve a

smooth video. Change

to SD mode from the

mobile app

Video Clips take a long time to load.

Cause

Solution

The camera’s default

settings are configured to

have video clips start

playing in the UltraSync

app within 15 seconds (on

a strong network). If

default settings were

changed to longer clip

times or higher video

quality, the amount of time

needed to access the clip

increases.

Lower the quality or

length of clips to

shorten load times.

Interlogix is part of UTC Climate, Controls &

Security, a unit of United Technologies

Trademarks and

patents

The UltraSync and TruVision names and logos are

trademarks of United Technologies.

Other trade names used in this document may be

trademarks or registered trademarks of the

manufacturers or vendors of the respective

products.

Manufacturer

Interlogix

2955 Red Hill Avenue, Costa Mesa, CA

92626-5923, USA

Authorized EU manufacturing representative:

UTC Fire & Security B.V.

Kelvinstraat 7, 6003 DH Weert, The Netherlands

Certification

FCC compliance

Class B: This equipment has been tested and

found to comply with the limits for a Class B digital

device, pursuant to part 15 of the FCC Rules.

These limits are designed to provide reasonable

protection against harmful interference when the

equipment is operated in a commercial

environment. This equipment generates, uses, and

can radiate radio frequency energy and, if not

installed and used in accordance with the

instruction manual, may cause harmful

interference to radio communications. Operation of

this equipment in a residential area is likely to

cause harmful interference in which case the user

will be required to correct the interference at his

own expense.

FCC conditions

This device complies with Part 15 of the FCC

Rules. Operation is subject to the following two

conditions:

(1) This device may not cause harmful

interference.

(2) This Device must accept any interference

received, including interference that may cause

undesired operation.

Federal Communication Commission (FCC)

Radiation Exposure Statement

This equipment complies with FCC radiation

exposure set forth for an uncontrolled

environment. In order to avoid the possibility of

exceeding the FCC radio frequency exposure

limits, human proximity to the antenna shall not be

less than 20 cm (8 inches) during normal

operation.

CAUTION: Changes or modifications not expressly

approved by UTC for compliance could void the

user’s authority to operate the equipment.

RS-3230/RS-3231/TVQ-8101 COMPLIES WITH

FCC PART C, FCC ID: 2AENJ-RS324X

RS-3250/RS-3251/TVB-8101 COMPLIES WITH

FCC PART C, FCC ID: 2AENJ-RS324X

ACMA compliance

Notice! This is a Class A product. In a domestic

environment this product may cause radio

interference in which case the user may be

required to take adequate measures.

Canada

This Class B digital apparatus complies with CAN

ICES-003 (B)/NMB-3 (B).

Cet appareil numérique de la classe B est

conforme à la norme CAN ICES-003

(B)/NMB-3 (B).

Canadian Compliance

This Class B digital apparatus meets all

requirements of the Canadian Interference

Causing Equipment Regulations. Cet appareil

numérique de la classe B respects toutes les

exigences du Règlement sur le matériel brouilleur

du Canada.

Canada - Industry Canada (IC)

The wireless radio of this device complies with

RSS 247 and RSS 102 of Industry Canada.

This Class B digital device complies with Canadian

ICES-003 (NMB-003).

Cet appareil numérique de la classe B respects

toutes les exigences du Règlement sur le matériel

brouilleur du Canada.

This device complies with Industry Canada’s

licence-exempt RSSs. Operation is subject to the

following two conditions:

(1) This device may not cause interference; and

(2) This device must accept any interference,

including interference that may cause undesired

operation of the device.

Le présent appareil est conforme aux CNR

d'Industrie Canada applicables aux appareils radio

exempts de licence. L'exploitation est autorisée

aux deux conditions suivantes :

(1) l'appareil ne doit pas produire de brouillage, et

(2) l'utilisateur de l'appareil doit accepter tout

brouillage radioélectrique subi, même si le

brouillage est susceptible d'en compromettre le

fonctionnement.

RS-3230/RS-3231/TVQ-8101 complies with IC

requirements, IC: 20201-RS324X.

RS-3250/RS-3251/TVB-8101 complies with IC

requirements, IC: 20201-RS324X.

This radio transmitter (IC: 20201-RS3130) has

been approved by Industry Canada to operate with

the antenna types listed below with the maximum

permissible gain indicated. Antenna types not

included in this list, having a gain greater than the

maximum gain indicated for that type, are strictly

prohibited for use with this device.

 Internal (Default): 2.4dBi directional antenna

 Le présent émetteur radio (IC: 20201-

RS31130) a été approuvé par Industrie

Canada pour

fonctionner avec les types d'antenne énumérés ci-

dessous et ayant un gain admissible maximal et

l'impédance requise pour chaque type d'antenne.

Les types d'antenne non inclus dans cette liste, ou

dont le gain est supérieur au gain maximal indiqué,

sont strictement interdits pour l'exploitation de

l'émetteur.

 intégré 2.4dBi antenne

European Union

directives

This product and - if applicable - the supplied

accessories too are marked with "CE" and comply

therefore with the applicable harmonized

European standards listed under the EMC

Directive 2014/30/EU, the RoHS Directive

2011/65/EU and Directive:2014/35/EU (LVD).

R&TTE Compliance Statement

This equipment complies with all the requirements

of DIRECTIVE 1999/5/CE OF THE EUROPEAN

PARLIAMENT AND THE COUNCIL OF 9 March

1999 on radio equipment and telecommunication

terminal Equipment and the mutual recognition of

their conformity (R&TTE).

Safety

This equipment is designed with the utmost care

for the safety of those who install and use it.

However, special attention must be paid to the

dangers of electric shock and static electricity

when working with electrical equipment. All

guidelines of this and of the computer manufacture

must therefore be allowed at all times to ensure

the safe use of the equipment.

Installation must at all times conform to local

regulations.

2012/19/EU (WEEE directive): Products marked

with this symbol cannot be disposed of as

unsorted municipal waste in the European Union.

For proper recycling, return this product to your

local supplier upon the purchase of equivalent new

equipment, or dispose of it at designated collection

points. For more information see:

www.recyclethis.info.

2013/56/EU (battery directive): This product

contains a battery that cannot be disposed of as

unsorted municipal waste in the European Union.

See the product documentation for specific battery

information. The battery is marked with this

symbol, which may include lettering to indicate

cadmium (Cd), lead (Pb), or mercury (Hg). For

proper recycling, return the battery to your supplier

or to a designated collection point. For more

information see: www.recyclethis.info.

Contact information

and manuals

For contact information and to get translations for

this and other product manuals go to:

www.interlogix.com or

www.utcfssecurityproducts.eu.

Annex 3 B and A Wideband Data Transmission systems 2400.0-2483.5 MHz:

Country

Restriction

Reasons/remarks

Norway

Implemented

This subsection does not apply for the

geographical area within a radius of 20 km

from the centre of Ny-Ålesund.

Italy

Implemented

The public use is subject to general

authorization by the respective service

provider.

Russian

Federation

Limited

implementation

1. SRD with FHSS modulation

1.1. Maximum 2.5 mW e.i.r.p.

1.2. Maximum 100 mW e.i.r.p. Permitted for

use SRD for outdoor applications without

restriction on installation height only for

purposes of gathering telemetry information

for automated monitoring and resources

accounting systems. Permitted to use SRD for

other purposes for outdoor applications only

when the installation height is not exceeding

10 m above the ground surface. 1.3 maximum

100 mW e.i.r.p. indoor applications.

2. SRD with DSSS and other than FHSS

wideband modulation

2.1. Maximum mean e.i.r.p. density is

2 mW/MHz. Maximum 100 mW e.i.r.p.

2.2. Maximum mean e.i.r.p. density is

20 mW/MHz. Maximum 100 mW e.i.r.p. It is

permitted to use SRD for outdoor applications

only for purposes of gathering telemetry

information for automated monitoring and

resources accounting systems or security

systems.

2.3. Maximum mean e.i.r.p. density is

10 mW/MHz. Maximum 100 mW e.i.r.p. indoor

applications.

Ukraine

Limited

implementation

e.i.r.p. ≤100 mW with built-in antenna with

amplification factor up to 6 dBi.

PRODUCT WARNINGS

A PROPERLY INSTALLED AND MAINTAINED ALARM/SECURITY SYSTEM MAY ONLY

REDUCE THE RISK OF EVENTS SUCH AS BREAK-INS, BURGLARY, ROBBERY OR

FIRE; IT IS NOT INSURANCE OR A GUARANTEE THAT SUCH EVENTS WILL NOT

OCCUR, THAT ADEQUATE WARNING OR PROTECTION WILL BE PROVIDED, OR

THAT THERE WILL BE NO DEATH, PERSONAL INJURY, AND/OR PROPERTY

DAMAGE AS A RESULT.

WHILE INTERLOGIX UNDERTAKES TO REDUCE THE PROBABILITY THAT A THIRD

PARTY MAY HACK, COMPROMISE OR CIRCUMVENT ITS SECURITY PRODUCTS OR

RELATED SOFTWARE, ANY SECURITY PRODUCT OR SOFTWARE MANUFACTURED,

SOLD OR LICENSED BY INTERLOGIX, MAY STILL BE HACKED, COMPROMISED

AND/OR CIRCUMVENTED.

INTERLOGIX DOES NOT ENCRYPT COMMUNICATIONS BETWEEN ITS ALARM OR

SECURITY PANELS AND THEIR OUTPUTS/INPUTS INCLUDING, BUT NOT LIMITED

TO, SENSORS OR DETECTORS UNLESS REQUIRED BY APPLICABLE LAW. AS A

RESULT THESE COMMUNICATIONS MAY BE INTERCEPTED AND COULD BE USED

TO CIRCUMVENT YOUR ALARM/SECURITY SYSTEM.

WARRANTY DISCLAIMERS

INTERLOGIX HEREBY DISCLAIMS ALL WARRANTIES AND REPRESENTATIONS,

WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE INCLUDING (BUT NOT

LIMITED TO) ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A

PARTICULAR PURPOSE WITH RESPECT TO ITS SECURITY PRODUCTS AND

RELATED SOFTWARE. INTERLOGIX FURTHER DISCLAIMS ANY OTHER IMPLIED

WARRANTY UNDER THE UNIFORM COMPUTER INFORMATION TRANSACTIONS

ACT OR SIMILAR LAW AS ENACTED BY ANY STATE.

(USA only) SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED

WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. THIS

WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE

OTHER LEGAL RIGHTS THAT VARY FROM STATE TO STATE.

INTERLOGIX MAKES NO REPRESENTATION, WARRANTY, COVENANT OR PROMISE

THAT ITS SECURITY PRODUCTS AND/OR RELATED SOFTWARE (I) WILL NOT BE

HACKED, COMPROMISED AND/OR CIRCUMVENTED; (II) WILL PREVENT, OR

PROVIDE ADEQUATE WARNING OR PROTECTION FROM, BREAK-INS, BURGLARY,

ROBBERY, FIRE; OR (III) WILL WORK PROPERLY IN ALL ENVIRONMENTS AND

APPLICATIONS.

UTC Fire and Security Americas RS324X Wi-Fi Video Doorbell User Manual users manual

UTC FIRE & SECURITY AMERICAS CORPORATION, INC Wi-Fi Video Doorbell users manual

users manual

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