Unitron Hearing UBTD1 Hearing Aid User Manual english

Unitron Hearing, Inc. Hearing Aid Users Manual english

Users Manual english

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Moxi All
behind-the-ear (BTE)
hearing aid guide
Moxi All
Guide d’instrument auditif
contour d’oreille (BTE)
A Sonova brand
Thank you
Merci
Thank you for choosing these hearing aids.
We care deeply about people with hearing
loss. We work closely with hearing healthcare
professionals to make advanced, purposedriven solutions available to everyone.
Because hearing matters.
Merci d’avoir choisi ces instruments auditifs.
Nous nous dévouons entièrement aux personnes
souffrant de perte auditive. Nous travaillons en
étroite collaboration avec des audioprothésistes
afin de proposer des solutions de pointe, adaptées
aux besoins de tous.
Parce que l’audition, c’est essentiel.
This user guide applies to the following models:
Year of introduction: 2018
Ce guide d’utilisation s’applique aux modèles suivants :
Année d’introduction : 2018
T Moxi™ All Pro
T Moxi™ All 800
T Moxi™ All 700
T Moxi™ All 600
T Moxi™ All 500
T Moxi
T Moxi
T Moxi
T Moxi
T Moxi
MC
MC
MC
MC
MC
All Pro
All 800
All 700
All 600
All 500
Your hearing aids
Hearing healthcare professional:________________
___________________________________________
Telephone:__________________________________
Model: _____________________________________
Serial number:_______________________________
Battery size: 13
Rechargeable
Non-rechargeable
Warranty:___________________________________
Program 1 is for: _____________________________
Program 2 is for: _____________________________
Program 3 is for: _____________________________
Program 4 is for: _____________________________
Date of purchase:_____________________________
Quick reference
Vos instruments auditifs
On/Off
Audioprothésiste :_________________________________
________________________________________________
Téléphone :_______________________________________
Modèle : _________________________________________
On
Low battery warning
2 beeps every
30 minutes
Off
Open
Battery size
13
Numéro de série :_________________________________
Taille de la pile : 13
Rechargeable   
Non rechargeable
Garantie :________________________________________
Le programme 1 correspond à : ______________________
Changing batteries
Le programme 2 correspond à : _____________________
Le programme 3 correspond à : _____________________
Battery
indicator
Le programme 4 correspond à : _____________________
Date d’achat :_____________________________________
Aide-mémoire
Marche/arrêt
Activé
Désactivé
Avertissement de pile
faible
Ouvert
Type de pile
13
2 bips toutes les
30 minutes
Remplacement des piles
Indicateur
de charge
Table of contents
Table des matières
Your hearing aids at a glance...................................................... 2
Warnings..................................................................................... 4
SoundCore technology.............................................................. 10
Tinnitus masker ......................................................................... 11
Putting your hearing aids on your ears......................................14
Turning your hearing aids on and off ........................................ 16
Battery information....................................................................17
Operating instructions..............................................................20
Pairing your mobile phone with your
hearing aids........................................................................ 23
Phone calls with a mobile phone....................................... 25
Using your mobile phone with your hearing aids............... 26
Adjusting volume balance between mobile phone calls
and your environment........................................................28
TV Connector...................................................................... 29
Tinnitus masker.................................................................. 30
Flight mode................................................................................31
Connectivity overview............................................................... 33
Caring for your hearing aids...................................................... 34
Accessories...............................................................................38
Troubleshooting guide.............................................................. 39
Warning to hearing aid dispensers (to comply with the
U.S. Food and Drug Administration (FDA) regulations) ............ 44
Information and explanation of symbols.................................. 46
Compliance information............................................................48
Patient feedback........................................................................51
Additional notes........................................................................ 52
Aperçu de vos instruments auditifs..........................................54
Avertissements.........................................................................56
Technologie SoundCore............................................................62
Masqueur d’acouphènes .........................................................63
Mise en place des instruments auditifs sur vos oreilles...........66
Mise en marche et arrêt de vos instruments auditifs .............. 68
Information sur la pile...............................................................69
Instructions d’utilisation..........................................................72
Coupler votre téléphone mobile avec vos instruments
auditifs............................................................................... 75
Appels téléphoniques avec un téléphone mobile.............. 77
Utiliser votre téléphone mobile avec vos
instruments auditifs..........................................................78
Régler l’équilibre du volume entre les appels de
votre téléphone mobile et votre environnement................80
Connecteur pour la télévision............................................ 81
Masqueur d’acouphènes...................................................82
Mode avion...............................................................................83
Aperçu de la connectivité..........................................................85
Entretien de vos instruments auditifs.......................................86
Accessoires...............................................................................90
Guide de dépannage................................................................. 91
Information et explications sur les symboles...........................96
Information sur la conformité.................................................. 98
Commentaires du client...........................................................101
Remarques supplémentaires.................................................. 102
Your hearing aids at a glance
Moxi All BTE hearing aids
1 W
 ire - connects the speaker unit to your
hearing aids
2 Microphones - sound enters your hearing aids
through the microphones
3 	Push button - switches between listening
programs, changes the volume level, and
accepts or rejects mobile phone calls depending
on your customized fitting
4 	Battery door (on & off) - close the door to turn on
your hearing aids, partly open the door to turn
off your hearing aids. Opening the door all the
way gives you access to change the battery
5 Dome - holds the wire in place in your ear canal
6 	Retention piece - helps prevent the dome and
wire from moving out of the ear canal
7 S
 peaker unit - amplifies the sound and sends it
directly into the ear canal
8 Custom mold - holds the hearing aids in place
Warnings
	The intended use of hearing aids is to
amplify and transmit sound to the ears and
hereby compensate for impaired hearing.
The hearing aids (specially programmed for
each hearing loss) must only be used by the
intended person. They should not be used
by any other person as they could damage
hearing.
	Hearing aids should only be used as directed
by your physician or hearing healthcare
professional.
	Hearing aids will not restore normal hearing
and will not prevent or improve a hearing
impairment resulting from organic conditions.
	Do not use your hearing aids in explosion
hazard areas.
	Allergic reactions to hearing aids are unlikely.
However, if you experience itching, redness,
soreness, inflammation or a burning
sensation in or around your ears, inform your
hearing healthcare professional and contact
your physician.
	In the unlikely case that any parts remain in
the ear canal after the removal of the hearing
aid, contact a physician immediately.
	The following is only applicable for persons
with active implantable medical devices (i.e.
pacemakers, defibrillators, etc.):
- Keep the wireless hearing aid at least 15 cm
(6 inches) away from the active implant.
- If you experience any interference, do not
use the wireless hearing aids and contact
the manufacturer of the active implant.
Please note that interference can also
be caused by power lines, electrostatic
discharge, airport metal detectors etc.
	Special medical or dental examination
including radiation described below, may
adversely affect the correct functioning of
your hearing aids. Remove and keep them
outside the examination room/area before
undergoing:
- Medical or dental examination with X-ray
(also CT scan).
- Medical examinations with MRI/NMRI scans,
generating magnetic fields.
- Hearing aids don’t need to be removed
when passing security gates (airports etc.).
If X-ray is used at all, it will be in very low
doses, and will not affect the hearing aids.
	Special care should be exercised in wearing
hearing aids when maximum sound
pressure levels exceed 132 decibels. There
may be a risk of impairing your remaining
hearing. Speak with your hearing healthcare
professional to ensure the maximum output
of your hearing aids is suitable for your
particular hearing loss.
	Your hearing aids operate in the frequency
range of 2.4 GHz–2.48 GHz. When flying
please check if flight operator requires
devices to be switched into flight mode.
Battery warning
	Never leave hearing aids or batteries
where small children and pets can reach
them. Never put hearing aids or batteries
in your mouth. If a hearing aid or battery is
swallowed, call a physician immediately.
Precautions
	The use of hearing aids is only part of
hearing rehabilitation; auditory training and
lip reading instruction may be required as
well.
	In most cases, infrequent use of hearing
aids does not provide full benefit. Once you
have become accustomed to your hearing
aids, wear your hearing aids everyday all
day.
	Your hearing aids use the most modern
components to provide the best possible
sound quality in every listening situation.
However, communication devices such
as digital mobile phones can create
interference (a buzzing sound) in hearing
aids. If you experience interference from a
mobile phone being used close by, you can
minimize this interference in a number of
ways. Switch your hearing aids to another
program, turn your head in a different
direction or locate the mobile phone and
move away from it.
Note to hearing healthcare professional
	Domes should never be fitted on patients
with perforated eardrums, exposed middle
ear cavities, or surgically altered ear
canals. In the case of such a condition, we
recommend to use a customized earmold.
Labeling
The serial number and year of manufacture are
located inside the battery door.
Mobile phone compatibility rating
Some hearing aid users have reported a buzzing
sound in their hearing aids when they are using
mobile phones, indicating that the mobile
phone and hearing aid may not be compatible.
According to the ANSI C63.19 standard (ANSI
C63.19-2011 American National Standard
Methods of Measurement of Compatibility
Between Wireless Communications Devices and
Hearing Aids), the compatibility of a particular
hearing aid and mobile phone can be predicted
by adding the rating for the hearing aid immunity
to the rating for the mobile phone emissions.
For example, the sum of the hearing aid rating
of 4 (M4) and a telephone rating of 3 (M3) would
result in a combined rating of 7. Any combined
rating that equals at least 5 would provide
“normal use”; a combined rating of 6 or greater
would indicate “excellent performance.”
The immunity of this hearing aid is at least
M4. The equipment performance measurements,
categories and system classifications are based
upon the best information available but cannot
guarantee that all users will be satisfied.
T he performance of the individual hearing
aids may vary with individual mobile phones.
Therefore, please try this hearing aid with
your mobile phone or, if you are purchasing a
new phone, please be sure to try it with your
hearing aid prior to purchase. For additional
guidance, please ask your hearing healthcare
professional for the booklet entitled “Hearing
aid compatibility with digital wireless mobile
phones.”
SoundCore technology
SoundCore™ includes four intelligent features
working together to understand your listening
environment making the fluid adjustments
needed so you can actively participate in every
conversation across every environment.
10
Tinnitus masker
Tinnitus masker uses broadband noise to
provide temporary relief of tinnitus.
Tinnitus masker warnings
	The tinnitus masker is a broadband sound
generator. It provides a means of sound
enrichment therapy that can be used as
part of a personalized tinnitus management
program to provide temporary relief from
tinnitus.
	The underlying principle of sound
enrichment is to provide supplementary
noise stimulation which can help defocus
your attention from your tinnitus and avoid
negative reactions. Sound enrichment,
coupled with instructional counseling, is an
established approach to managing tinnitus.
	Air conduction hearing aids with the
tinnitus masker are to be fitted by a hearing
healthcare professional familiar with the
diagnosis and management of tinnitus.
11
	Should you develop any side effects
while using the tinnitus masker, such as
headaches, nausea, dizziness or heart
palpitations or experience a decrease
in auditory function such as decreased
loudness tolerance, worsening of tinnitus, or
speech not as clear, you should discontinue
use of the device and seek medical
attention.
	The volume of the tinnitus masker can be
set to a level which could lead to permanent
hearing damage when used for a prolonged
period of time. Should the tinnitus masker
be set to such a level in your hearing aid,
your hearing healthcare professional will
advise you of the maximum amount of time
per day you should use the tinnitus masker.
The tinnitus masker should never be used at
uncomfortable levels.
12
Important information
	The tinnitus masker generates sounds that are
used as part of your personalized temporary
tinnitus management program to provide relief
from tinnitus. It should always be used as
prescribed by a hearing healthcare professional
who is familiar with the diagnosis and
treatment of tinnitus.
	Good health practice requires that a person
reporting tinnitus have a medical evaluation by
a licensed ear physician before using a sound
generator. The purpose of such an evaluation
is to ensure that medically treatable conditions,
which may be causing tinnitus, are identified
and treated prior to using a sound generator.
	The tinnitus masker is intended for adults 18
years of age or older who have both hearing
loss and tinnitus.
13
Putting your hearing aids on your ears
Your hearing aids will be color-coded with a dot
on the outside of the hearing aid:
red = right ear; blue = left ear.
Hearing aids with domes
1.
1.	Place the hearing aid over
the top of your ear.
2.	Hold the wire where it
attaches to the dome and
gently push the dome into
2.
your ear canal. The wire
should lie flush against your
head and not stick out.
3.	If there is a retention piece,
place it in your ear so it
rests at the bottom of the 3.
opening of your ear canal.
14
Hearing aids with custom molds
1.	Hold the custom mold
1.
between your thumb and
index finger. The opening
should be pointing in
towards your ear canal
with the hearing aid
2.
resting above your ear.
2.	Carefully insert the
custom mold into your
ear. The mold should fit
into your ear snugly and
comfortably.
3.	Place the hearing aid over
the top of your ear.
3.
15
Turning your hearing aids on and off
Battery information
The battery door acts as an on and off switch.
1.	
On: Close the battery door
1.
fully.
Low battery warning
Two long beeps indicate the hearing aid battery
is low. After the low battery warning, sounds
may not be as clear. This is normal and can be
fixed by changing the batteries.
If you can’t hear the low battery warning, your
hearing healthcare professional can change its
pitch or loudness. If you prefer, it can be turned
off entirely.
	It may take five seconds before
the hearing aid turns on. Your
hearing healthcare professional
can increase the start up delay
2.
if required.
2.	
Off: Partially open the battery
door
3. Open: Fully open the battery
door to access and change
3.
the battery.
	When turning your
hearing aid on and off while it
is on the ear, grasp the top and
bottom of the device with your
index finger and thumb. Use the
index finger of your opposite
hand to open and close the battery door.
16
	If you have the rechargeable option, charge your
hearing aids every night. If you hear the low
battery warning, place your hearing aids in the
charging base.
	Your hearing aids are designed to generate a
low battery warning every 30 minutes until you
change the batteries, but depending on the
condition of the batteries, they may die before
another low battery warning occurs. Therefore, it
is recommended that the batteries are replaced
as soon as possible once you hear the low
battery warning.
17
Replacing the battery
1.
1.	Gently swing out the battery
door with your fingernail.
2.	Push the battery with your
fingernail towards the open
2.
side, and remove.
3.	Insert the new battery into the
battery compartment with the
plus (+) sign on the battery
facing the same way as the
3.
battery indicator on the battery
door. This will ensure that the
battery door closes properly.
	If the battery is inserted
incorrectly, the hearing aid will
not turn on.
4. Close the battery door.
18
Caring for batteries
If you have the rechargeable option, please see
the Charging base guide for instructions on how
to care for your rechargeable batteries.
• Always discard batteries in a safe and
environmentally friendly way.
• To prolong battery life, remember to turn your
hearing aids off when not in use, especially
when asleep.
• Remove the batteries and keep the battery
door open while hearing aids are not being
worn, especially when asleep. This will allow
internal moisture to evaporate.
4.
19
Operating instructions
Your hearing aids come with a push button that
allows you to further adjust them. You may also
use the button to accept and reject calls to your
paired mobile phone.
	These instructions describe the default push
button functions. Your hearing healthcare
professional may change the functionality of
the push buttons. See your hearing healthcare
professional for more information.
Push button
The push button on your hearing aids
is both a volume control and a program
control.
Program control
Each time you push the button longer than 2
seconds, you will move to the next hearing aid
program.
Your hearing aids beep to indicate which
program you are in.
Program setting
Beeps
Program 1 (e.g. automatic program)
1 beep
Program 2 (e.g. speech in noise)
2 beeps
Program 3 (e.g. Telephone)
3 beeps
Program 4 (e.g. music)
4 beeps
Please see the front of this booklet for a listing
of your personalized programs.
20
21
Volume control
To adjust the volume of your environment when
you are wearing two hearing aids:
• Push the button on your right hearing aid
to increase the volume, and
• Push the button on your left hearing aid to
decrease the volume
To adjust the volume with one hearing aid:
• Push the button to step through your
volume levels
As you change the volume, your hearing aids will
beep.
Volume setting
Beeps
Suggested volume level
1 beep
Turning volume up
short beep
Turning volume down
short beep
Maximum volume level
2 beeps
Minimum volume level
2 beeps
Pairing your mobile phone with your
hearing aids
1.	On your phone, go to your settings menu to
ensure Bluetooth® is on and to search for
Bluetooth-enabled devices.
2.	Turn your hearing aids on by
closing the battery door. Your
hearing aids will remain in
pairing mode for 3 minutes.
3.	Your phone will show a list
of found Bluetooth-enabled
devices. Select your hearing aid from the list
to pair both hearing aids at once. You will
hear a melody when your phone has been
successfully paired to your hearing aids.
	It is only necessary to perform the pairing
procedure once with each Bluetooth-enabled
phone.
	Consult your phone user guide for instructions
on pairing a Bluetooth device with your phone.
Bluetooth® is a registered trademark owned by the Bluetooth SIG, Inc.
22
23
Connecting to your mobile phone
After your hearing aids have been paired to your
phone, they will automatically connect again
when your phone and hearing aids are turned
on and in range. This can take up to 2 minutes.
	The connection will be maintained as long as
the phone remains ON and within a range of
up to 10 m (30 ft).
	Your hearing aids can connect to two phones at
the same time, but you can only hear one phone
call at any time through your hearing aids.
	To switch a call between your hearing aids and
the speaker on your mobile phone, select the
audio source you would like from your phone.
If you are not sure how to do this, consult the
instruction manual that came with your mobile
phone.
24
Phone calls with a mobile phone
Your hearing aid allows direct communication
with Bluetooth enabled phones. When paired
and connected to a phone, you will hear the
caller’s voice directly in your hearing aid. Your
hearing aid picks up your voice through its own
microphones.
	You do not need to hold your mobile phone close
to your mouth, your voice is transmitted through
the hearing aids to your mobile phone.
Your voice
Caller’s voice
25
Using your mobile phone with your hearing aids
Making a phone call
Start a call on your paired mobile phone as you
normally would. You will hear the audio through
your hearing aids. Your hearing aids pick up your
voice through its own microphones.
Accepting a mobile phone call
When receiving a call, an incoming call
notification will be heard in the hearing aids.
The call can be accepted by a short push of less
than 2 seconds on the hearing aid push button
or on your phone as you normally would.
Ending a phone call
End a call by holding down the push button on
the hearing aid for more than 2 seconds or on
your phone as you normally would.
Rejecting a phone call
An incoming call can be rejected by holding
down the push button on the hearing aid for
more than 2 seconds or on your phone as you
normally would.
long push
> 2 sec
short push
< 2 sec
26
27
Adjusting volume balance between mobile
phone calls and your environment
During a call using a paired mobile phone, when
you are wearing two hearing aids:
• Push your right hearing aid button to
increase the call volume and decrease the
volume of sounds in your environment
• Push your left hearing aid button to
decrease the call volume and increase the
volume of sounds in your environment
To adjust the balance with one hearing aid:
• Push the button to increase the call
volume and decrease the volume of
sounds in your environment
Call volume
down
Left ear
28
Call volume
up
Right ear
TV Connector
Adjusting volume balance between the TV and
the sounds in your environment
While listening to TV sound through the
TV Connector accessory, when you are wearing
two hearing aids:
• Push your right hearing aid button to
increase the TV volume and decrease the
volume of sounds in your environment
• Push your left hearing aid button to
decrease the TV volume and increase the
volume of sounds in your environment
To adjust the balance with one hearing aid:
• Push the button to increase the TV volume
and decrease the volume of sounds in your
environment
TV volume
down
TV volume
up
Left ear
Right ear
29
Tinnitus masker
Flight mode
If your hearing healthcare professional has
configured a tinnitus masker program, you can
adjust the tinnitus masker level while you are in
the tinnitus masker program. To adjust the noise
level, either:
With two hearing aids:
• Push the button on your right hearing aid to
increase the tinnitus masker, and
• Push the button on your left hearing aid to
decrease the tinnitus masker
With one hearing aid:
• Push the button to step through your
tinnitus masker volume levels
App:
• Tap the arrow to move to the second screen
where you can adjust the tinnitus masker
volume up or down
As you change the level, your hearing aids will
beep.
Your hearing aids operate in the frequency
range of 2.4 GHz–2.48 GHz. When flying, some
airlines require all devices to be switched into
flight mode. Entering flight mode will not disable
normal hearing aid functionality, only the
Bluetooth connectivity functions.
30
Entering flight mode
To disable the Bluetooth wireless function and
enter flight mode:
1.
1.	Open the battery door.
2.	Hold down the push button
on the hearing aid while
closing the battery door, and
keep the button pushed
2.
down for 10 seconds.
31
Exiting flight mode
1.
To enable the Bluetooth wireless
function and to exit flight mode:
1.	Open the battery door.
2.	Close the battery door.
2.
Connectivity overview
The illustration below shows the connectivity
options available for your hearing aid.
Mobile
phone
TV Connector
connected to TV
The TV Connector can be connected to any audio
source such as a TV, stereo system, computer
and other audio sources.
	Your hearing aids are not compatible with previous
wireless accessories. Talk to your hearing healtchare
professional for more information.
32
33
Caring for your hearing aids
Protecting your hearing aids
• If your hearing aids are rechargeable:
• Place in charging base when not in use.
If your hearing aids are non-rechargeable:
• Open the battery doors when not in use.
• Always remove your hearing aids when
using hair care products. The hearing aids
can become clogged and cease to function
properly.
• Do not wear your hearing aids in the bath or
shower or immerse them in water.
• If your hearing aids do become wet, do not
attempt to dry them in an oven or microwave.
Do not adjust any controls. Open the battery
doors immediately, remove the batteries and
allow your hearing aids to dry naturally for
24 hours.
• Protect your hearing aids from excessive heat
(hair dryer, vehicle glove box or dashboard).
• Ensure you do not twist or squeeze the wire
when your hearing aids are placed in their case.
34
• Regular use of a dehumidifier, such as a
Clean Dry kit, can help prevent corrosion and
prolong the life of your hearing aids. Remove
batteries before using a dehumidifier.
• Do not drop your hearing aids or knock them
against hard surfaces.
35
Cleaning your hearing aids
Use a soft cloth to clean your hearing aids at
the end of each day. Regular cleaning of the
microphone ports with the supplied cleaning
brush will ensure that your hearing aids will
maintain their sound quality. Your hearing
healthcare professional can demonstrate this
for you.
If you have rechargeable hearing aids, place
them in the charging base overnight. If you
have non-rechargeable hearing aids, place
them in their case with the battery doors open
to allow moisture to evaporate.
	Ear wax is natural and common. Ensuring your
hearing aids are free of ear wax is an important
step in your daily cleaning and maintenance
routine.
Cleaning your custom molds and domes
Clean the domes and molds on the
outside daily with a damp cloth.
Avoid getting any water in and around
the speaker units and custom molds.
	The wires, speakers, domes or custom molds
should never be rinsed or submerged in water
as water drops may block sound or damage the
electrical components of the hearing aids.
Domes should be replaced by your hearing
healthcare professional every 3-6 months or
when they become stiff, brittle, or discolored.
If your molds require further cleaning, the
speaker waxguard may be plugged and
require replacing. See your hearing healthcare
professional.
	Never use alcohol to clean your hearing aids,
earmolds or domes.
	Do not use sharp tools to dislodge ear wax.
Sticking household items into your hearing aids
or custom molds can seriously damage them.
36
37
Accessories
TV Connector
The TV Connector is an optional accessory
that sends sound from your TV directly to
your hearing aids. The TV Connector can also
transmit sound from stereo systems, computers
and other audio sources.
Please see the user guide that came with your
TV Connector for more information. Please
contact your hearing healthcare professional to
get a TV Connector.
Troubleshooting guide
Cause
Possible remedy
Issue: no sound
Not turned on
Turn on
Low/dead battery
Replace battery or place
rechargeable hearing aids in
charging base*
Poor battery contact
Consult your hearing
healthcare professional
Battery upside down
Insert battery according
to battery symbol inside
battery door
Custom molds/domes
blocked with ear wax
Clean custom molds/domes.
See “Cleaning your hearing
aids.” Consult your hearing
healthcare professional
Plugged microphones
Consult your hearing
healthcare professional
*If needed, you can temporarily replace the Silver Zinc
rechargeable battery with a traditional 13 Zinc-air
battery. Do not throw away your rechargeable battery.
38
39
Cause
Possible remedy
Issue: not loud enough
Cause
Possible remedy
Issue: intermittent sound
Low volume
Turn up volume; see hearing
healthcare professional if
problem persists
Low battery
Replace battery or place
rechargeable hearing aids in
charging base*
Low battery
Replace battery or place
rechargeable hearing aids in
charging base*
Dirty battery contact
Consult your hearing
healthcare professional
Custom molds/domes
not inserted properly
See “Putting your hearing
aids on your ears.” Remove
and reinsert carefully
Issue: two long beeps
Change in hearing
Consult your hearing
healthcare professional
Custom molds/domes
blocked with ear wax
Clean custom molds/domes.
See “Cleaning your hearing
aids.” Consult your hearing
healthcare professional
Custom molds/domes
not inserted properly
Plugged microphones
Consult your hearing
healthcare professional
See “Putting your hearing
aids on your ears.” Remove
and reinsert carefully
Hand/clothing near ear
Move hand/clothing away
from ear
Poorly fitting custom
molds/domes
Consult your hearing
healthcare professional
40
Low battery
Replace battery or place
rechargeable hearing aids in
charging base*
Issue: whistling
*If needed, you can temporarily replace the Silver Zinc
rechargeable battery with a traditional 13 Zinc-air
battery. Do not throw away your rechargeable battery.
41
Cause
Possible remedy
Cause
Possible remedy
Issue: not clear, distorted
Issue: low volume on landline telephone
Poorly fitting custom
molds/domes
Consult your hearing
healthcare professional
Telephone not
positioned properly
Move telephone receiver
around ear for clearer signal
Custom molds/domes
blocked with ear wax
Clean custom molds/domes.
See “Cleaning your hearing
aids.” Consult your hearing
healthcare professional
Hearing aid requires
adjustment
Consult your hearing
healthcare professional
Low battery
Replace battery or place
rechargeable hearing aids in
charging base*
Plugged microphones
Consult your hearing
healthcare professional
Issue: custom molds/domes falling out of ear
Poorly fitting custom
molds/domes
Consult your hearing
healthcare professional
Custom molds/domes
not inserted properly
See “Putting your hearing
aids on your ears.” Remove
and reinsert carefully
Issue: mobile phone calls not being heard through
hearing aid
Hearing aid is in flight
mode
Exit flight mode: open
battery door, then close
battery door
Hearing aid is not paired Pair your hearing aid to your
to the phone
mobile phone (again)
For any problems not listed in the guide, contact your
hearing healthcare professional.
*If needed, you can temporarily replace the Silver Zinc
rechargeable battery with a traditional 13 Zinc-air
battery. Do not throw away your rechargeable battery.
42
43
Warning to hearing aid dispensers (to comply with
the U.S. Food and Drug Administration (FDA)
regulations)
A hearing aid dispenser should advise a prospective hearing aid
user to consult promptly with a licensed physician (preferably an
ear specialist) before dispensing a hearing aid if the hearing aid
dispenser determines through inquiry, actual observation, or review
of any other available information concerning the prospective
user, that the prospective user has any of the following conditions:
(i) Visible congenital or traumatic deformity of the ear. (ii) History
of active drainage from the ear within the previous 90 days. (iii)
History of sudden or rapidly progressive hearing loss within the
previous 90 days. (iv) Acute or chronic dizziness. (v) Unilateral
hearing loss of sudden or recent onset within the previous 90 days.
(vi) Audiometric air-bone gap equal to or greater than 15 decibels
at 500 hertz (Hz), 1,000 Hz, and 2,000 Hz. (vii) Visible evidence
of significant cerumen accumulation or a foreign body in the ear
canal. (viii) Pain or discomfort in the ear. Special care should be
exercised in selecting and fitting a hearing aid whose maximum
sound pressure level exceeds 132 decibels because there may be
risk of impairing the remaining hearing of the hearing aid user. [This
provision is required only for those hearing aids with a maximum
sound pressure capability greater than 132 decibels (dB).]
The purpose of medical evaluation is to assure that all medically
treatable conditions that may affect hearing are identified and
treated before the hearing aid is purchased. Following the medical
evaluation, the physician will give you a written statement that
states that your hearing loss has been medically evaluated and that
you may be considered a candidate for a hearing aid. The physician
will refer you to an audiologist or a hearing aid dispenser, as
appropriate, for a hearing aid evaluation. The audiologist or hearing
aid dispenser will conduct a hearing aid evaluation to assess your
ability to hear with and without a hearing aid. The hearing aid
evaluation will enable the audiologist or dispenser to select and
fit a hearing aid to your individual needs. If you have reservations
about your ability to adapt to amplification, you should inquire
about the availability of a trial-rental or purchase-option program.
Many hearing aid dispensers now offer programs that permit you
to wear a hearing aid for a period of time for a nominal fee after
which you may decide if you want to purchase the hearing aid.
Federal law restricts the sale of hearing aids to those individuals
who have obtained a medical evaluation from a licensed physician.
Federal law permits a fully informed adult to sign a waiver statement
declining the medical evaluation for religious or personal beliefs
that preclude consultation with a physician. The exercise of such
a waiver is not in your best health interest and its use is strongly
discouraged.
Important notice for prospective hearing aid users
Children with hearing loss
Good health practice requires that a person with a hearing loss
have a medical evaluation by a licensed physician (preferably a
physician who specializes in diseases of the ear) before purchasing
a hearing aid.
In addition to seeing a physician for a medical evaluation, a
child with a hearing loss should be directed to an audiologist
for evaluation and rehabilitation since hearing loss may cause
problems in language development and the educational and
social growth of a child. An audiologist is qualified by training and
experience to assist in the evaluation and rehabilitation of a child
with a hearing loss.
45
Licensed physicians who specialize in diseases of the ear are often
referred to as otolaryngologists, otologists or otorhinolaryngologists.
44
Information and explanation of symbols
xxxx
With the CE symbol, Unitron confirms that this
Unitron product – including accessories – meets the
requirements of the Medical Devices Directive
93/42/EEC as well as the Radio Equipment Directive
2014/53/EU on radio and telecommunications
transmitters.
This symbol shall be accompanied by the name and
the address of the authorised representative in the
European Community.
This symbol shall be accompanied by the name and
the address of the manufacturer (who are placing this
device on the market).
Operating conditions:
The numbers after the CE symbol correspond to the
code of certified institutions that were consulted under
the above-mentioned directives.
This device is designed such that it functions without problems or
restrictions if used as intended, unless otherwise noted in these
user guides.
This symbol indicates that it is important for the user to
read and take into account the relevant information in
this user guide.
Transport conditions:
This symbol indicates that it is important for the user
to pay attention to the relevant warning notices in this
user guide.
Temperature: –20° to +60° Celsius (–4° to +140° Fahrenheit).
Humidity: Up to 90% (non condensing).
The symbol with the crossed-out garbage bin is to make
you aware that this device may not be thrown away
as normal household waste. Please dispose of old or
unused devices, at waste disposal sites intended for
electronic waste, or give your device to your hearing
healthcare professional for disposal. Proper disposal
protects the environment and health.
Important information for handling and effective use of
the product.
This symbol indicates that the products described in
these user instructions adhere to the requirements for
an application part of Type B of EN 60601-1. The surface
of the hearing aid is specified as applicated part of
Type B.
©
The Bluetooth® word mark and logos are registered
trademarks owned by Bluetooth SIG, Inc. and any
use of such marks by Unitron is under license. Other
trademarks and trade names are those of their
respective owners.
Copyright symbol
Moxi
46
Moxi is a trademark of Unitron.
47
Compliance information
Declaration of conformity
Hereby, Unitron Hearing declares that this product meets the
requirements of the Medical Device Directive 93/42/EEC and
complies with Radio Equipment Directive 2014/53/EU. The full
text of the Declarations of Conformity can be obtained from the
manufacturer.
Australia/New Zealand:
Indicates a device’s compliance with applicable
Radio Spectrum Management’s (RSM) and Australian
Communications and Media Authority (ACMA) regulatory
arrangements for the legal sale in New Zealand and
Australia. The compliance label R-NZ is for radio products
supplied in the New Zealand market under conformity
level A1.
The hearing aid described in this user guide is certified under:
Standard hearing system
USA - FCC ID: Canada - IC:
VMY-UBTD1
2756A- UBTD1
Notice 1
This device complies with Part 15 of the FCC Rules and with RSS210 of Industry Canada. Operation is subject to the following two
conditions:
1) 	this device may not cause harmful interference, and
Notice 2
Changes or modifications made to this device not expressly
approved by Unitron may void the FCC authorization to operate
this device.
Notice 3
This device has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules
and ICES-003 of Industry Canada. These limits are designed to
provide reasonable protection against harmful interference in
a residential installation. This device generates, uses and can
radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this
device does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
• 	Connect the device into an outlet on a circuit different from
that to which the receiver is connected
• 	Consult the dealer or an experienced radio/TV technician for
help
2) 	this device must accept any interference received, including
interference that may cause undesirable operation.
48
49
Radio information of your wireless hearing aid
Antenna type
Resonant loop antenna
Operation frequency
2.402 – 2.480 GHz
Modulation
GFSK, Pi/4 DPSK
Radiated power
<1mW (EIRP)
Bluetooth®
Range
Bluetooth
Profiles supported
~ 1m (class 3)
Version 4.2
HFP (Hands-free profile)
Patient feedback
Record your specific needs or concerns and bring to
your first office visit after getting your hearing aids.
This will help your hearing healthcare professional
to address your needs.
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
50
51
Additional notes
___________________________________________
___________________________________________
___________________________________________
___________________________________________
___________________________________________
___________________________________________
___________________________________________
___________________________________________
___________________________________________
___________________________________________
___________________________________________
52
53

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