Universal Electronics 30700 Crestron MLX-2 Remote '08 User Manual Operations Guide DOC 6260

Universal Electronics Inc Crestron MLX-2 Remote '08 Operations Guide DOC 6260

Users Manual

Crestron MLX-2 InfiNET EX™ LCD Handheld Remote Operations & Installation Guide
This document was prepared and written by the Technical Documentation department at: Crestron Electronics, Inc. 15 Volvo Drive Rockleigh, NJ 07647 1-888-CRESTRON All brand names, product names and trademarks are the property of their respective owners. ©2008 Crestron Electronics, Inc.
Crestron MLX-2 infiNET EX™ LCD Handheld Remote Contents InfiNET EX™ LCD Handheld Remote: MLX-2 1 Introduction ...............................................................................................................................1 Features and Functions................................................................................................1 Specifications ..............................................................................................................2 Physical Description....................................................................................................3 Industry Compliance ...................................................................................................5 Setup ..........................................................................................................................................6 Battery Installation ......................................................................................................6 Identity Code ...............................................................................................................6 Configuring the MLX-2 .............................................................................................. 6 Programming Software............................................................................................................12 Earliest Version Software Requirements for the PC .................................................12 Programming with Crestron SystemBuilder.............................................................. 12 Programming with SIMPL Windows ........................................................................12 Programming with VisionTools Pro-e....................................................................... 14 Example Program...................................................................................................... 14 Uploading and Upgrading........................................................................................................ 15 Establishing Communication.....................................................................................15 Projects and Firmware............................................................................................... 15 Program Checks ........................................................................................................ 16 Operation .................................................................................................................................17 Problem Solving ......................................................................................................................18 Troubleshooting......................................................................................................... 18 Check Network Wiring..............................................................................................18 Reference Documents................................................................................................19 Further Inquiries ........................................................................................................ 19 Future Updates ..........................................................................................................19 Return and Warranty Policies .................................................................................................. 20 Merchandise Returns / Repair Service ...................................................................... 20 CRESTRON Limited Warranty.................................................................................20 Operations & Installation Guide – DOC. 6739 Contents • i
Crestron MLX-2 infiNET EX™ LCD Handheld Remote InfiNET EX™ LCD Handheld Remote: MLX-2 Introduction Features and Functions • Ergonomic handheld design • Elegant high-gloss finish • infiNET EX™ 2-way RF wireless technology • 57 programmable buttons with blue EL backlight • Backlit LCD screen w/dynamic text display • Operates on four AAA alkaline batteries The MLX-2 is a state-of-the-art handheld remote featuring Crestron® infiNET EX™ 2-way RF wireless communications. Its backlit LCD screen is capable of displaying dynamic text with true feedback capability, supporting scrolling menus of channels, media titles, and numerous other commands. An array of 57 individual pushbuttons provides intuitive, tactile control over everything from home theater to whole-house automation as part of a complete Crestron system. Its compact size and ergonomic design offer easy one-handed operation, while infiNET EX technology affords reliable 2-way wireless operation. The large, easy-to-read LCD screen supports the creation of numerous pages of custom menu functions, with electroluminescent backlighting for optimal visibility in a range of lighting environments. Bidirectional communication with the control system and other devices enables menu items to be updated dynamically, supporting anything from AV sources and TV channels, to lighting and climate control presets, to artist names and song titles. Each menu item is executable simply using a set of ten corresponding pushbuttons. In addition to menu commands, the LCD can also display the time and date, lighting levels, room temperature, and other real-time information synched to the central control system. An optimized button layout enables easy access to every system function, with 44 of the 57 programmable buttons labeled for power, volume, mute, channel selection, Operations & Installation Guide – DOC. 6739 infiNET EX™ LCD Handheld Remote: MLX-2 • 1
infiNET EX™LCD Handheld Remote Crestron MLX-2 onscreen menu navigation, transport control, and alphanumeric entry. Electroluminescent blue button backlighting creates an alluring appearance while facilitating control in a darkened room. Specifications Specifications for the MLX-2 are listed in the following table. MLX-2 Specifications SPECIFICATION DETAILS LCD Display Monochrome 1.5 in LCD screen (102 x120 Resolution); Displays static and dynamic text in 5 lines plus header and footer (7 lines total) with horizontal and vertical scrolling, dual-state text, and gauge/bargraph objects support Backlight LCD Screen Buttons White EL Blue EL RF Wireless RF Transceiver InfiNET EX™ 2-way RF, 2.4 GHz ISM Channels 11-26 (2400 to 2483.6 MHz), IEEE 802.15.4 compliant Range (typical) 100 feet indoor, subject to site-specific conditions Gateway Requires a CEN-RFGW-EX infiNET EX Gateway (sold separately) Battery Power Four (4) disposable 1.5V AAA alkaline batteries (included) Default RFID 03 Minimum 2-Series Control System Update File1, 2 TBD Environmental Temperature Humidity 32 to 104° F (0 to 40° C) 10% to 90% RH (non-condensing) Enclosure Injection-molded plastic, high-gloss black finish Dimensions Height Width Depth 9.18 in (23.3 cm) 2.56 in (6.5 cm) 1.11 in (2.8 cm) Weight 6 oz (168 gm) without batteries Available Accessories CEN-RFGW-EX infiNET EX™ Gateway 1. The latest software versions can be obtained from the Crestron website. Refer to the NOTE following these footnotes. 2. Crestron 2-Series control systems include the AV2 and PRO2. Consult the latest Crestron Product Catalog for a complete list of 2-Series control systems. 2 • infiNET EX™ LCD Handheld Remote: MLX-2 Operations & Installation Guide – DOC. 6739
Crestron MLX-2 infiNET EX™ LCD Handheld Remote Physical Description This section provides information on the connections, controls, and indicators available on your MLX-2. MLX-2 Physical View Operations & Installation Guide – DOC. 6739 infiNET EX™ LCD Handheld Remote: MLX-2 • 3
infiNET EX™LCD Handheld Remote Crestron MLX-2 MLX-2 Overall Dimensions MLX-2 Controls, Connectors, & Indicators # CONNECTORS, CONTROLS, & INDICATORS DESCRIPTION 1 POWER (1) programmable button for power functions. 2 LIGHTS (1) programmable button for lighting functions. 3 Menu Buttons (10) programmable buttons to actuate LCD menu commands. 4 i, HOME, h (3) programmable buttons to select LCD menu pages 5 Device Control (42) programmable function buttons labeled for volume, mute, channel, onscreen menu navigation, transport control, and alphanumeric entry. 6 USB Port (1) USB port used for uploading programs, projects, and firmware, using supplied USB cable. 4 • infiNET EX™ LCD Handheld Remote: MLX-2 Operations & Installation Guide – DOC. 6739
Crestron MLX-2 infiNET EX™ LCD Handheld Remote Industry Compliance As of the date of manufacture, the MLX-2 has been tested and found to comply with specifications for CE marking and standards per EMC and Radiocommunications Compliance Labelling. NOTE: This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off or on, the user should:  Relocate or reorient the TV or radio antenna  Increase the separation between the device and the receiver.  Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  Consult the dealer or an experienced radio/TV technician for help. In order to maintain compliance with FCC regulations, shielded cables must be used with this equipment. Operation with non-approved equipment or unshielded cables is likely to result in interference to radio and TV reception. The user is cautioned that changes and modifications made to the equipment without the approval of manufacturer could void the user’s right to operate this equipment. Any changes or modifications to the equipment without Crestron’s express consent will void the user’s right to operate this equipment. FCC ID: MG3-30700 Compliance with IC Rules and Regulations IC: 2575A-30700 Model: MLX-2 Object is subject to the following two conditions: 1. This device may not cause interference, and 2. This device must accept any interference, including interference that may cause undesired operation of the device. Operations & Installation Guide – DOC. 6739 infiNET EX™ LCD Handheld Remote: MLX-2 • 5
infiNET EX™LCD Handheld Remote Crestron MLX-2 Setup Battery Installation Refer to the following illustration and install the four supplied AAA batteries. Battery Installation Identity Code The RF ID of the MLX-2 has been factory set to 03. The RF IDs of multiple MLX-2 devices in the same system must be unique. RF IDs can be changed from the “Setup Mode” on page 7, or from a personal computer (PC) via the Crestron Toolbox. When setting the RF ID, consider the following: • The RF ID of each unit must match an ID code specified in the SIMPL Windows program. • Each network device must have a unique RF ID. For more details, refer to the Crestron Toolbox help file. Configuring the MLX-2 Startup Screen Welcome toCrestron’sMLX-2 remote.Please pressthe > key toenter the remotesetup mode.PAGE 1/1 When power is first applied to the MLX-2, the startup screen, shown to the left, is displayed. From this screen, press the h key to enter the remote setup mode. NOTE: If the unit has already been programmed, enter setup mode by pressing the CLR (clear) and ENT (enter) buttons simultaneously for about three seconds. The MLX-2 is shipped from the factory with firmware already installed. Prior to normal operation, it is necessary to configure the unit using the series of screens provided in the setup mode, which begins on the next page. The infiNET EX™ gateway, CEN-RFGW-EX, is required for the MLX-2 to communicate with a Crestron infiNET-EX network. The gateway must be installed and operational before beginning the remote setup mode procedures. Refer to the Operations & Installation Guide, DOC. 6706, for details. 6 • infiNET EX™ LCD Handheld Remote: MLX-2 Operations & Installation Guide – DOC. 6739
Crestron MLX-2 infiNET EX™ LCD Handheld Remote “PROGRAM DEVICE” Screen PAGE 1/1PROGRAM DEVICEBASIC SETUPVIEW TSIDSET RFIDRF CHANNELACQUIRE Setup Mode In Setup Mode, use the keys on either side of the function name displayed on the PROGRAM DEVICE screen to select that function. The following paragraphs describe each of the setup options in the order listed in the menus. NOTE: Before beginning Setup Mode procedures, verify that the CEN-RFGW-EX gateway is connected to the infiNET-EX network, and that the network is operational. To begin Setup Mode, press one of the keys on either side of the ACQUIRE option. The screen displays navigation instructions that apply throughout the setup process. Basic Navigation Screen ACQUIRE Function This function permits you to add the MLX-2 to your infiNET-EX network. From the basic navigation screen, shown to the left, press h to enter the acquire function, and press h again to start the process to add the MLX-2 to the network.  If the MLX-2 is added to the network, the screen displays a “Success!” message. Press h to continue. The display returns to the PROGRAM DEVICE screen.  If the acquire process is not successful, the screen displays the following message for approximately five seconds: “The node addition failed. Try again or reference the manual for more assistance. Press h to continue.”  If you press h in time, the display returns to the PROGRAM DEVICE screen. Otherwise, the display returns to the startup screen. “BASIC SETUP” Screen BASIC SETUPPAGE 1/1VERSION INFOCONTRASTDISPLAY T/OLIGHT T/O BASIC SETUP Functions From the PROGRAM DEVICE screen, select BASIC SETUP. The BASIC SETUP screen, shown to the left, allows you to select and review the version information of the software and firmware programs currently loaded on the MLX-2 remote, and to review/adjust the contrast, display timeout, and backlight timeout settings. PAGE 1/1Use < / > tonavigate. At anytime, press andhold HOME toexit. Press >to continue.The process toadd this nodeto your networkmay take up to90 seconds.Press > toContinue.PAGE 1/1Please wait forthe add processto complete.ADD ACTIVEPAGE 1/1 PAGE 1/1Success!You have addedthis remote asa new node toYour RF network. Press > tocontinueOperations & Installation Guide – DOC. 6739 infiNET EX™ LCD Handheld Remote: MLX-2 • 7
infiNET EX™LCD Handheld Remote Crestron MLX-2 Version Info From the BASIC SETUP screen, select VERSION INFO. The Version Info screen displays the version numbers of the software and firmware programs currently loaded on the MLX-2 remote. Version InfoBootloader Ver:3.0.0.3Application Ver:3.1.1.11RF Firmware Ver:3201Setup File Ver:0.0.2.1Press > tocontinue.PAGE 1/1 PAGE 1/1Use < / > tonavigate. At anytime, press andhold HOME toexit. Press >to continue. Follow the instruction to press the h key to continue, and from the general navigation screen, press the h key again. The display returns to the BASIC SETUP screen, permitting you to set the screen contrast, display timeout, and backlight timeout levels, described in the following paragraphs. Contrast Setup Screen Contrast From the BASIC SETUP screen, press one of the keys on either side of the CONTRAST menu option to select the Contrast Setup function. Press one of the keys on either side of the – CONTRAST+ display to show the current setting value. Use the side keys to adjust the contrast as desired. The range is from MIN Level + (0), to -MAX Level (12) in single digit steps. When the desired setting is reached, press a key on either side of the SAVE menu option to accept the setting. The screen display confirms the adjustment. Press h to continue. The display returns to the BASIC SETUP screen. - LEVEL 10 +PAGE 1/1SAVEContrast levelsuccessfullyadjusted. Press> to continue.PAGE 1/1 PAGE 1/1Use < / > tonavigate. At anytime, press andhold HOME toexit. Press >to continue.- CONTRAST +SAVEPAGE 1/18 • infiNET EX™ LCD Handheld Remote: MLX-2 Operations & Installation Guide – DOC. 6739
Crestron MLX-2 infiNET EX™ LCD Handheld Remote Display Timeout From the BASIC SETUP screen, press one of the keys on either side of the DISPLAY T/O menu option to select the Display Timeout Setup function. Display Timeout Setup -DISPLAY T/O+SAVEPAGE 1/1 - 5.0 +SAVEPAGE 1/1 Display Timeoutsuccessfullyadjusted. Press> to continue.PAGE 1/1 PAGE 1/1Use < / > tonavigate. At anytime, press andhold HOME toexit. Press >to continue. Press one of the keys on either side of the – DISPLAY T/O+ display to show the current setting value. Use the side keys to adjust the timeout value. The range is from MIN Timeout + (1 second), to -MAX Timeout (30 seconds) in 0.5 second steps. Default setting is 5.0 seconds. When the desired setting is reached, press a key on either side of the SAVE menu option to accept the setting. The screen display confirms the adjustment. Press h to continue. The display returns to the BASIC SETUP screen. Backlight Timeout From the BASIC SETUP screen, press one of the keys on either side of the LIGHT T/O menu option to select the Backlight Timeout adjustment function. Backlight Timeout Setup Press one of the keys on either side of the – LIGHT T/O+ display to show the current setting value. Use the side keys to adjust the timeout value. The range is from Light Off + (0.0 seconds), to -MAX Timeout (30 seconds) in 0.5 second steps. Default setting is 5.0 seconds. When the desired setting is reached, press a key on either side of the SAVE menu option to accept the setting. The screen display confirms the adjustment. Press h to continue. The display returns to the BASIC SETUP screen. Once you are finished with the basic setup functions, press the HOME key to return to the PROGRAM DEVICE screen PAGE 1/1- 5.0 +SAVEBacklight Timeoutsuccessfullyadjusted. Press> to continue.PAGE 1/1- LIGHT T/O +SAVEPAGE 1/1Operations & Installation Guide – DOC. 6739 infiNET EX™ LCD Handheld Remote: MLX-2 • 9
infiNET EX™LCD Handheld Remote Crestron MLX-2 “VIEW TSID” Screen VIEW TSIDPAGE 1/10x0034ad97Press > tocontinue. View TSID From the PROGRAM DEVICE screen, press one of the keys on either side of the VIEW TSID option. The display shows the TSID number (32-bit number derived from the unit serial number). Press h to continue. The display returns to the “PROGRAM DEVICE” screen. “NETWORK INFO” Screen NETWORK INFOCHANGE RFIDREAD INFOPAGE 1/1 Set RFID From the PROGRAM DEVICE screen, press one of the keys on either side of the SET RFID option. The display shows the NETWORK INFO screen. From the NETWORK INFO screen, press one of the keys on either side of the CHANGE RFID menu option to display the RFID Adjustment Screen. RFID Adjustment Screen READ INFO Screen Network InfoStored RFID:0x03Network ID:0xffffShort Address:0xffffRFChannel:255Press > tocontinue.PAGE 1/1 Follow the screen instructions to adjust the RFID value. The value is a two-digit hexadecimal number ranging from 0x03 to 0xfe. The default value is 03. When the desired setting is reached, press a key on either side of the SAVE menu option to accept the setting. The screen display confirms the adjustment. Press h to continue. The display returns to the NETWORK INFO screen. From the NETWORK INFO screen, press one of the keys on either side of the READ INFO menu option to display the stored information. In addition to the stored RFID, the screen displays the Network ID, the Short Address, and the RF Channel. Press h to continue. The display returns to the NETWORK INFO screen. Press the HOME key. The display returns to the “PROGRAM DEVICE” screen Press keys toEither side ofRFID value toAdjust it. Pressand hold keys forquick adjustments.0x03 +SAVEPAGE 1/1RFID valuesuccessfullyadjusted. Press> to continue.PAGE 1/110 • infiNET EX™ LCD Handheld Remote: MLX-2 Operations & Installation Guide – DOC. 6739
Crestron MLX-2 infiNET EX™ LCD Handheld Remote RF Channel Screen PAGE 1/1To block a RFchannel, pressthe key to theright of thatchannel in thefollowing list.To unblock achannel, press thekey to the left.Press > toContinue. RF Channel From the PROGRAM DEVICE screen, press one of the keys on either side of the RF CHANNEL option. This option allows you to block or unblock the available channels. The display, shown to the left, provides basic instructions. Press h to continue. The display provides a listing of the available channels (11-26). Use the i and h keys to scroll through the list of channels. Follow the screen instructions to block/unblock a channel. Channel Listing Screen UNBLKD BLKDSAVEPAGE 1/411121314 PAGE 1/1You have selecteda channel alreadyin the desiredstate, or the maximum number ofblocked channelshas been reached.Press > tocontinue If you try to block or unblock a channel that is already in that state, the above message appears. Press the h key to continue. When you have finished blocking channels, press one of the buttons to either side of the SAVE option to accept the settings. The screen display confirms the operation. Press the h key to return to the PROGRAM DEVICE screen. Success!You have updatedthe blocked RF channels.Press > toContinue.PAGE 1/1 Operations & Installation Guide – DOC. 6739 infiNET EX™ LCD Handheld Remote: MLX-2 • 11
infiNET EX™LCD Handheld Remote Crestron MLX-2 Programming Software Have a question or comment about Crestron software? Answers to frequently asked questions (FAQs) can be viewed in the Online Help section of the Crestron website. To post a question or view questions you have submitted to Crestron’s True Blue Support, log in at http://support.crestron.com. First-time users will need to establish a user account. Earliest Version Software Requirements for the PC NOTE: Crestron recommends that you use the latest software to take advantage of the most recently released features. The latest software is available from the Crestron website. Crestron has developed an assortment of Windows-based software tools to develop an infiNET system. For the minimum recommended software versions, visit the Version Tracker page of the Crestron website (www.crestron.com/versiontracker). Programming with Crestron SystemBuilder Crestron SystemBuilder is the easiest method of programming a Crestron system. For additional details, download SystemBuilder from the Crestron website and examine the extensive help file. Programming with SIMPL Windows NOTE: While SIMPL Windows can be used to program the MLX-2, it is recommended to use SystemBuilder for configuring a system that contains the MLX-2. SIMPL Windows is Crestron’s premier software for programming Crestron control systems. It is organized into two separate, but equally important “Managers.” Configuration Manager Configuration Manager is the view where programmers “build” a Crestron control system by selecting hardware from the Device Library. • To incorporate the MLX-2 into the system, first drag a CEN-RFGW-EX gateway icon from the Wireless Receivers | Wireless Receivers (RF) folder of the Device Library and drop it in the System Views panel. Then, drag the MLX-2 icon from the Touchpanels | Touchpanels (Wireless Two-Way) folder and drop it on the CEN-RFGW-EX icon. 12 • infiNET EX™ LCD Handheld Remote: MLX-2 Operations & Installation Guide – DOC. 6739
Crestron MLX-2 infiNET EX™ LCD Handheld Remote Locating the CEN-RFGW-EX in the Device Library Locating the MLX-2 in the Device Library • The system tree of the control system displays the device in the appropriate slot with a default RF ID as shown in the following illustration. C2Net Device, Slot 9 Operations & Installation Guide – DOC. 6739 infiNET EX™ LCD Handheld Remote: MLX-2 • 13
infiNET EX™LCD Handheld Remote Crestron MLX-2 • Additional MLX-2 devices are assigned different RF ID numbers as they are added. • If necessary, double click a device to open the “Device Settings” window and change the RF ID, as shown in the following figure. “MLX-2 Device Settings” Window • The ID code specified in the SIMPL Windows program must match the RF-ID of each unit. Programming Manager Programming Manager is the view where programmers "program" a Crestron control system by assigning signals to symbols. The symbol can be viewed by double clicking on the icon or dragging it into Detail View. A description for each signal in the symbol is described in the SIMPL Windows help file (F1). Programming with VisionTools Pro-e The MLX-2 LCD screens should be created in VisionTools Pro-e to allow selection of functions, and control of system devices. Note that the MLX-2 design permits the 57 buttons to be programmed individually per project or for each page in a project. The result is almost limitless functionality, with real time feedback of commands. Example Program An example program for the MLX-2 is available from the Crestron website (http://www.crestron.com/exampleprograms). 14 • infiNET EX™ LCD Handheld Remote: MLX-2 Operations & Installation Guide – DOC. 6739
Crestron MLX-2 infiNET EX™ LCD Handheld Remote Uploading and Upgrading Crestron recommends using the latest programming software and that each device contains the latest firmware to take advantage of the most recently released features. However, before attempting to upload or upgrade, it is necessary to establish communication. Establishing Communication Use Crestron Toolbox for communicating with the MLX-2; refer to the Crestron Toolbox help file for details. There is a single method of communication: USB communication. USB Communication USBPC RUNNINGCRESTRON TOOLBOX MLX-2 • The computer port on the MLX-2 connects to the PC via the supplied USB cable. • Use the Address Book in Crestron Toolbox to create an entry using the expected communication protocol (USB). When multiple USB devices are connected, identify the MLX-2 by entering “MLX-2” in the Model textbox, the unit’s serial number in the Serial textbox or the unit’s hostname in the Hostname textbox. The hostname can be found in the “System Info” window in the section marked Ethernet however, communications must be established in order to see this information in the “System Info” window. • Display the MLX-2’s “System Info” window (click the icon); communications are confirmed when the device information is displayed. Projects and Firmware Projects and Firmware files may be distributed from programmers to installers or from Crestron to dealers. Firmware upgrades are available from the Crestron website as new features are developed after product releases. One has the option to upload programs and projects via the programming software or to upload and upgrade via the Crestron Toolbox. For details on uploading and upgrading, refer to the VT Pro-e help file or the Crestron Toolbox help file. VisionTools Pro-e Upload the VT Pro-e file to the CEN-RFGW-EX gateway using VT Pro-e or Crestron Toolbox. Firmware Check the Crestron website to find the latest firmware. (New users may be required to register to obtain access to certain areas of the site, including the FTP site.) Upgrade MLX-2 firmware via Crestron Toolbox. • Establish communication with the MLX-2 and display the “System Info” window. • Select Functions | Firmware… to upgrade the MLX-2 firmware. Operations & Installation Guide – DOC. 6739 infiNET EX™ LCD Handheld Remote: MLX-2 • 15
infiNET EX™LCD Handheld Remote Crestron MLX-2 Program Checks infiNET Connections For infiNET connections, using Crestron Toolbox, display the network device tree (Tools | Network Device Tree) to show all network devices connected to the control system and all infiNET devices that have been acquired by the MLX-2 (CEN-RFGW-EX). Right-click on the MLX-2 (CEN-RFGW-EX) to display actions that can be performed on the MLX-2 (CEN-RFGW-EX). 16 • infiNET EX™ LCD Handheld Remote: MLX-2 Operations & Installation Guide – DOC. 6739
Crestron MLX-2 infiNET EX™ LCD Handheld Remote Operation Operation of the MLX-2 is determined by the program developed for the system in which it is used. Operations & Installation Guide – DOC. 6739 infiNET EX™ LCD Handheld Remote: MLX-2 • 17
infiNET EX™LCD Handheld Remote Crestron MLX-2 Problem Solving Troubleshooting The following table provides corrective action for possible trouble situations. If further assistance is required, please contact a Crestron customer service representative. MLX-2 Troubleshooting TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION The MLX-2 does not function. Batteries are not installed properly, or need replacement. Check battery orientation. If necessary, install new batteries following the polarity marks in the battery compartment. Display screen is difficult to read Contrast setting is inappropriate. Refer to “Configuring the MLX-2” starting on page 6 for instructions. Interference is blocking the signal. Move away from possible sources of interference Connection to the CEN-RFGW-EX gateway cannot be established. Channel blocking not properly set Refer to “Configuring the MLX-2” starting on page 6 for instructions. Check Network Wiring Use the Right Wire In order to ensure optimum performance over the full range of your installation topology, Crestron Certified Wire, and only Crestron Certified Wire, may be used. Failure to do so may incur additional charges if support is required to identify performance deficiencies because of using improper wire. Calculate Power CAUTION: Use only Crestron power supplies for Crestron equipment. Failure to do so could cause equipment damage or void the Crestron warranty. CAUTION: Provide sufficient power to the system. Insufficient power can lead to unpredictable results or damage to the equipment. Please use the Crestron Power Calculator to help calculate how much power is needed for the system (http://www.crestron.com/calculators). When calculating the length of wire for a particular Cresnet run, the wire gauge and the Cresnet power usage of each network unit to be connected must be taken into consideration. Use Crestron Certified Wire only. If Cresnet units are to be daisy-chained on the run, the Cresnet power usage of each network unit to be daisy-chained must be added together to determine the Cresnet power usage of the entire chain. If the unit is a home-run from a Crestron system power supply network port, the Cresnet power usage of that unit is the Cresnet power usage of the entire run. The wire gauge and the Cresnet power usage of the run should be used in the following equation to calculate the cable length value on the equation’s left side. Cable Length Equation 40,000 Where: R x PL <L = Length of run (or chain) in feet. R = 6 Ohms (Crestron Certified Wire: 18 AWG (0.75 MM2)) P = Cresnet power usage of entire run (or chain). Make sure the cable length value is less than the value calculated on the right side of the equation. For example, a Cresnet run drawing 20 watts should not have a length of 18 • infiNET EX™ LCD Handheld Remote: MLX-2 Operations & Installation Guide – DOC. 6739
Crestron MLX-2 infiNET EX™ LCD Handheld Remote run more than 333 feet. NOTE: All Crestron certified Cresnet wiring must consist of two twisted pairs. One twisted pair is the +24V conductor and the GND conductor, and the other twisted pair is the Y conductor and the Z conductor. Strip and Tin Wire When daisy-chaining Cresnet units, strip the ends of the wires carefully to avoid nicking the conductors. Twist together the ends of the wires that share a pin on the network connector, and tin the twisted connection. Apply solder only to the ends of the twisted wires. Avoid tinning too far up the wires or the end becomes brittle. Insert the tinned connection into the Cresnet connector and tighten the retaining screw. Repeat the procedure for the other three conductors. Add Hubs For larger networks (i.e., greater than 28 network devices), it may become necessary to add a Cresnet Hub/Repeater (CNXHUB) to maintain signal quality throughout the network. Also, for networks with lengthy cable runs, it may be necessary to add a Hub/Repeater after only 20 devices. Reference Documents The latest version of all documents mentioned within the guide can be obtained from the Crestron website (http://www.crestron.com/manuals). This link will provide a list of product manuals arranged in alphabetical order by model number. List of Related Reference Documents DOCUMENT TITLE CEN-RFGW-EX Operations & Installation Guide Further Inquiries If you cannot locate specific information or have questions after reviewing this guide, please take advantage of Crestron's award winning customer service team by calling the Crestron corporate headquarters at 1-888-CRESTRON [1-888-273-7876]. For assistance in your local time zone, refer to the Crestron website (http://www.crestron.com/) for a listing of Crestron worldwide offices. You can also log onto the online help section of the Crestron website to ask questions about Crestron products. First-time users will need to establish a user account to fully benefit from all available features. Future Updates As Crestron improves functions, adds new features, and extends the capabilities of the MLX-2, additional information may be made available as manual updates. These updates are solely electronic and serve as intermediary supplements prior to the release of a complete technical documentation revision. Check the Crestron website periodically for manual update availability and its relevance. Updates are identified as an “Addendum” in the Download column. Operations & Installation Guide – DOC. 6739 infiNET EX™ LCD Handheld Remote: MLX-2 • 19
infiNET EX™LCD Handheld Remote Crestron MLX-2 Return and Warranty Policies Merchandise Returns / Repair Service 1. No merchandise may be returned for credit, exchange, or service without prior authorization from CRESTRON. To obtain warranty service for CRESTRON products, contact an authorized CRESTRON dealer. Only authorized CRESTRON dealers may contact the factory and request an RMA (Return Merchandise Authorization) number. Enclose a note specifying the nature of the problem, name and phone number of contact person, RMA number, and return address. 2. Products may be returned for credit, exchange, or service with a CRESTRON Return Merchandise Authorization (RMA) number. Authorized returns must be shipped freight prepaid to CRESTRON, 6 Volvo Drive, Rockleigh, N.J. or its authorized subsidiaries, with RMA number clearly marked on the outside of all cartons. Shipments arriving freight collect or without an RMA number shall be subject to refusal. CRESTRON reserves the right in its sole and absolute discretion to charge a 15% restocking fee, plus shipping costs, on any products returned with an RMA. 3. Return freight charges following repair of items under warranty shall be paid by CRESTRON, shipping by standard ground carrier. In the event repairs are found to be non-warranty, return freight costs shall be paid by the purchaser. CRESTRON Limited Warranty CRESTRON ELECTRONICS, Inc. warrants its products to be free from manufacturing defects in materials and workmanship under normal use for a period of three (3) years from the date of purchase from CRESTRON, with the following exceptions: disk drives and any other moving or rotating mechanical parts, pan/tilt heads and power supplies are covered for a period of one (1) year; touchscreen display and overlay components are covered for 90 days; batteries and incandescent lamps are not covered. This warranty extends to products purchased directly from CRESTRON or an authorized CRESTRON dealer. Purchasers should inquire of the dealer regarding the nature and extent of the dealer's warranty, if any. CRESTRON shall not be liable to honor the terms of this warranty if the product has been used in any application other than that for which it was intended, or if it has been subjected to misuse, accidental damage, modification, or improper installation procedures. Furthermore, this warranty does not cover any product that has had the serial number altered, defaced, or removed. This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall CRESTRON be liable for incidental or consequential damages of any kind (property or economic damages inclusive) arising from the sale or use of this equipment. CRESTRON is not liable for any claim made by a third party or made by the purchaser for a third party. CRESTRON shall, at its option, repair or replace any product found defective, without charge for parts or labor. Repaired or replaced equipment and parts supplied under this warranty shall be covered only by the unexpired portion of the warranty. Except as expressly set forth in this warranty, CRESTRON makes no other warranties, expressed or implied, nor authorizes any other party to offer any warranty, including any implied warranties of merchantability or fitness for a particular purpose. Any implied warranties that may be imposed by law are limited to the terms of this limited warranty. This warranty statement supersedes all previous warranties. Trademark Information All brand names, product names, and trademarks are the sole property of their respective owners. Windows is a registered trademark of Microsoft Corporation. Windows95/98/Me/XP and WindowsNT/2000 are trademarks of Microsoft Corporation. 20 • infiNET EX™ LCD Handheld Remote: MLX-2 Operations & Installation Guide – DOC. 6739
Crestron MLX-2 infiNET EX™ LCD Handheld Remote Operations & Installation Guide – DOC. 6739 infiNET EX™ LCD Handheld Remote: MLX-2 • 21
Crestron Electronics, Inc. Operations & Installation Guide – DOC. 6739 15 Volvo Drive Rockleigh, NJ 07647 (2022658) Tel: 888.CRESTRON 12.08 Fax: 201.767.7576 Specifications subject to www.crestron.com change without notice.

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