Universal Scientific RGX200B WiMAX 16e Indoor CPE User Manual USI RGX200

Universal Scientific Industrial Co., Ltd. WiMAX 16e Indoor CPE USI RGX200

Manual

ENGLISHWiMAX Indoor GatewayUser Manual
Copyright © 2008 All Rights Reserved.<the company> designs are trademarks of <the company>. All <the company> product names are trademarks of <the company>. Other product and company names mentioned in this document may be the trademarks or registered trade-marks of their respective holders. <the company> reserves the right to make changes to its products, manufactur-ing methods or circumstances without notice.
Important Safety NoticesSafety Information1. Read this user manual and follow all operating and safety instructions.2. Keep all product information for future reference.3. The power requirements are indicated on the product-marking label. Do not exceed the described limits.4. Use only a damp cloth for cleaning. Do not use liquid or aerosol cleaners. Disconnect the power before cleaning.5. Disconnect power when unit is stored for long periods.
ii Important Warning SymbolsImportant Safety NoticesImportant Warning SymbolsThe following symbols may be encountered during installation or troubleshooting.Note:The following NOTE symbol is placed after material to offer suggestions or comments for ease of use. See the Note as follows.Warning:The preceding WARNING is placed before an item of importance that requires attention to prevent damage to equipment or loss of data.Caution:The preceding CAUTION symbol is placed before material that requires atten-tion to prevent personal injury or even death.Conformance DocumentsR&TTE Directive 1999/5/EC - Declarations of conformity are available at the following web site address: http://www.rtte.net/Directive.htmNOTE: Useful information and tips on the Gateway and networking.WARNING: Important information appears before the text it references and should not be ignored as the content may prevent damage to the machine.CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, ONLY QUALIFIED SERVICE PERSONNEL SHOULD SERVICE THIS EQUIP-MENT.N teWARNING!
Federal Communication Commission Interference Statement iii Important Safety NoticesFederal Communication Commission Interference StatementFCC Part 15 DescriptionThis equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruc-tions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:•Reorient or relocate the receiving antenna.•Increase the separation between the equipment and receiver.•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.•Consult the dealer or an experienced radio/TV technician for help.FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interfer-ence that may cause undesired operation.RF Exposure statement for mobile device without SAR measurementIMPORTANT NOTE:FCC Radiation Exposure Statement:This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
iv R&TTE Directive 1999/5/EC StatementsImportant Safety NoticesR&TTE Directive 1999/5/EC StatementsInstallationThe transceiver and antenna equipment must be installed by a qualified profes-sional installer and must be installed in compliance with regional, national, and local regulations. It is the responsibility of the system installer and/or system operator to ensure the installed system does not exceed any operational con-straints identified by local regulations. Refer to the sections in this product User Guide for detailed information about the correct installation steps to ensure power and frequency settings are set correctly before connecting the antenna.National Interface documents may identify, among other parameters, a maxi-mum output power for the system, expressed in terms of an EIRP level that must not be exceeded. Any use of a combination of output power and antenna resulting in an EIRP level above the national limit may be considered illegal and is outside the scope of the R&TTE Directive 1999/5/EC compliance declaration.WEEE Product Return ProcessIn accordance with the WEEE (Waste from Electrical and Elec-tronic Equipment) directive, 2002/96/EC, this equipment is marked with the logo shown. The WEEE directive seeks to increase recy-cling and re-use of electrical and electronic equipment. This sym-bol indicates that this product should not be disposed of as part of the local municipal waste program.
WEEE Product Return Process v Important Safety NoticesImportant Service Information1. Refer all repairs to qualified service personnel. Do not remove the covers or modify any part of this device, as this voids the warranty.2. Disconnect the power to this product and return it for service if the following conditions apply:– The unit does not function after following the operating instructions out-lined in this manual.– The product has been dropped or the housing is damaged.3. Record the Gateway serial numbers for future reference. Version 0.0.0, October 2008
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Table of ContentsImportant Safety Notices ......................................... iSafety Information ...................................................................................... iImportant Warning Symbols ...................................................................... iiConformance Documents .......................................................................... iiFederal Communication Commission Interference Statement .................. iiiR&TTE Directive 1999/5/EC Statements ................................................. ivWEEE Product Return Process ................................................................ iv1 Product Overview ................................................. 11.1 Introduction .......................................................................................... 11.1.1 IEEE 802.16e WiMAX Compliance..................................................... 11.2 Main Features ..................................................................................... 21.3 Front View ........................................................................................... 31.3.1 LED Status Activity........................................................................... 41.4 Rear View ............................................................................................ 52 Basic Installation .................................................. 72.1 Safety Measures ................................................................................. 72.2 System Requirements ......................................................................... 72.3 Unpacking the Gateway ...................................................................... 82.4 Hardware Installation ........................................................................... 92.4.1 Choose a Location ......................................................................... 102.4.2 Attaching the Antennas ................................................................... 112.4.3 Connecting the Ethernet Cable ........................................................ 122.4.4 Powering on the Unit ...................................................................... 132.4.5 Locating the Strongest WiMAX Signal .............................................. 14
viii 3 Features and Web GUI Configuration ................. 153.1 Logging In ......................................................................................... 163.2 Using the System Page ..................................................................... 183.2.1 LAN Settings ................................................................................. 183.2.2 NTP Settings ................................................................................. 203.2.3 VLAN Tagging ............................................................................... 213.2.4 Corrigenda .................................................................................... 223.3 Using the Band Page ........................................................................ 233.3.1 Band Settings................................................................................ 233.3.2 FFT Settings ................................................................................. 243.4 Using the Security Page .................................................................... 253.4.1 Changing Login Details................................................................... 253.4.2 PKM Settings ................................................................................ 263.4.3 SNMP Settings .............................................................................. 273.5 Using the Status Page ...................................................................... 283.5.1 System Status ............................................................................... 283.5.2 LAN Status.................................................................................... 293.5.3 Forwarding Status.......................................................................... 303.5.4 Connection Status.......................................................................... 313.6 Using the Tools Page ........................................................................ 323.6.1 Upgrading the Firmware ................................................................. 323.6.2 Restoring Factory Defaults.............................................................. 343.6.3 Rebooting the Gateway .................................................................. 354 Troubleshooting .................................................. 374.1 Common Issues ................................................................................ 38Glossary .................................................................. 41Index ....................................................................... 45
1Product Overview1.1 IntroductionThis Gateway provides high-speed, "always-on" Internet access. The Gateway works like a cell phone, in that it communicates with your service provider's WiMAX network and does not require a special wired connection or outdoor antenna.Installation is easy: simply plug in the Gateway and connect it to your com-puter's Ethernet port. The Gateway automatically connects to the network and you can then set up your Internet account using a Web browser.1.1.1 IEEE 802.16e WiMAX ComplianceThe IEEE 802.16e-2005 specifications describe a point-to-multipoint (PMP) broadband wireless access standard for devices that operate between the fre-quencies 2-11 GHz and 10-66 GHz. Both the Media Access Control (MAC) and the physical (PHY) layers descriptions are regulated by IEEE 802.16e-2005 certification. NOTE: This Gateway device compliance applies to a specific revi-sion of the 802.16 standard which is subject to amendment.This Gateway device does not support mesh communication (direct subscriber-to-subscriber).N te
22Main FeaturesProduct Overview11.2 Main Features•IEEE 802.16e-2005 compliance•Operating Frequency 2.5GHz •OFDMA modulation, 512 1024 FFT points QPSK, 16QAM, 64QAM•Security support for 3DES, AES(CCMP), EAP-TLS/EAP-TTLS, PKMv2 and X.509•One Ethernet port/RJ-45•Output power: 25.5dBm typical•LED signal indicators•MIMO 1Tx/2Rx support•Ease of use web interface for management and configuration
Front View 3 Product Overview11.3 Front ViewLabel Item Description1. LED Panel Five LED describe system status. See LED Status Activity on page 4.2. Vent Air vents keep the device cool even after prolonged use12
4 Front ViewProduct Overview11.3.1 LED Status ActivityThere are a total of five LEDs. A description of their function is listed as follows:.Label Function Status1. Power Lights when Gateway is powered on2. Intensity Indicates signal strength by color:Green Excellent SignalGreen/Orange flashing Good SignalOrange Average SignalOrange/Red flashing Poor SignalRed No Signal3. Activity Lights when WiMAX activity is detected4. Network Lights when network activity is detected5. LAN Lights when ethernet port is connectedPower Intensity Activity Network LAN12345
Rear View 5 Product Overview11.4 Rear ViewLabel Item Description1. Antenna Connect the supplied antenna to this port2. RJ-45 Port Connect to a standard ethernet port3. Reset Button Press to reset the Gateway to factory defaults4. Power Jack Connect the supplied power supply to this port5. Antenna Connect the supplied antenna to this port12345
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2Basic InstallationThis chapter contains information on safety and installation procedures for the Gateway. Follow the recommendations outlined in this chapter to ensure the correct operation of the Gateway and reduce the risk of damage to the device or personal injury.2.1 Safety MeasuresBefore installing and using the Gateway, take note of the following precautions:•Read all instructions carefully•Use only the power adapter supplied with the Gateway•Follow all warnings and cautions in this manual and on the unit case2.2 System RequirementsProper installation of the Gateway requires the following minimal configuration:•A PC with an Ethernet (10/100Base-TX) port•A Web browser installed such as Microsoft Internet Explorer® version 6.0, Firefox®version 2.0, or Safari® version 3.0.3.NOTE: The browser versions listed are the minimum requirement. Later versions of the software are also acceptable.N te
88Unpacking the GatewayBasic Installation22.3 Unpacking the Gateway1. Unpack the Gateway and make sure you have all the pieces shown below.2. Write down the MAC address and serial number of the Gateway—this infor-mation is used during Gateway configuration.Materials ListGatewayPower Adapter CD Containing User ManualQuick Installation GuideNOTE: Please check that all the listed items are present and in good condition. If there is anything missing or damaged, contact the dealer immediately.kciuQllatsnInoitaediuGN te
Hardware Installation 9 Basic Installation22.4 Hardware InstallationThis section describes the proper steps required to install the Gateway, and to align the antenna. The proper installation procedure for the Gateway is as follows:1. Choose a Location2. Attach the Antennas3. Connect the Ethernet Cable4. Connect the Power Adapter5. Check the Intensity LED lights green, indicating good signal qualityWARNING: Before installing and using this product, see Important Safety Notices on page i of this manual.NOTE: If the Intensity LED does not light green, choose a different loca-tion and repeat the process.WARNINGN te
10 Hardware InstallationBasic Installation22.4.1 Choose a LocationTo achieve the best results when connecting the Gateway to the LAN or a sin-gle computer it is recommended that you follow these guidelines when choos-ing a location:•Place the Gateway where the signal is strongest, usually close to an exter-nal window. Locating the Strongest WiMAX Signal on page 14•Do not place the Gateway on the floor or near metal objects (such as file cabinets)•Make sure you can easily disconnect power to the Gateway if necessary•Make sure there is airflow around the Gateway•Do not expose the Gateway to vibration or excessive heat•The Gateway installation must obey local regulations at all timesWiMAX BTS InternetDesktop PCNotebookorLANGateway
Hardware Installation 11 Basic Installation22.4.2 Attaching the AntennasTo attach the two antennas:1.Turn off your computer and turn off or unplug any attached network devices.2. Write down the Ethernet and MAC addresses of the Gateway, as well as the serial number; the information is used for configuring the unit.3. Connect the two antennas as shown in the following image. Hand-tighten the antennas until they are secure.4. Once connected, adjust the antennas to the upright position as shown.NOTE: The serial number is required to obtain support from the vendor. Maintain this information in a safe place for future refer-ence.You can find your serial number on the bottom label of the Gateway and on the side of the package. If you ever need to technical assistance, you will need this number.N te
12 Hardware InstallationBasic Installation22.4.3 Connecting the Ethernet CableConnect to the LAN by attaching an Ethernet cable (RJ-45) from the Gateway to a network switch or from the Gateway directly to the destination computer.To connect the Gateway to a router or switch:Connect an Ethernet cable from the Gateway to the router or switch, as shown below.To connect the Gateway directly to a computer:Connect an Ethernet cable from the Gateway to the computer as shown below.
Hardware Installation 13 Basic Installation22.4.4 Powering on the UnitAfter making the necessary cable connections, attach the power cable as fol-lows:1. Plug the power adaptor in to the rear DC port of the Gateway.2. Connect the power cable on the adaptor to a standard electrical outlet.3. Turn on your network devices and PC.There is no on/off switch on the Gateway. Once the power adapter is con-nected, the Gateway is operational.A diagnostic sequence occurs in which the Gateway LEDs blink for a few seconds. The Gateway is ready for use when the LEDs stop flashing. CAUTION: ONLY USE THE SUPPLIED DC ADAPTER TO PREVENT DAMAGE OR PERSONAL INJURY.!
14 Hardware InstallationBasic Installation22.4.5 Locating the Strongest WiMAX SignalPositioning the Gateway correctly is essential for establishing the best possible link. The antenna locating process is usually performed during installation and prior to affixing the Gateway to a permanent location.The Intensity LED displays the strength of the WiMAX signal. The following table provides a description of the color indication:To achieve the strongest possible signal reception, perform the following steps:1. Using the Intensity LED to find the optimal signal strength, locate the Gate-way as described in Choose a Location on page 10.2. Physically move the Gateway around in the area chosen to locate the greatest signal strength.Installation of the Gateway is now complete. Read the following chapters to begin configuration through the web based interface.Color StatusRed No signalOrange + Red BadOrange NormalGreen + Orange GoodGreen ExcellentNOTE: Before positioning the Gateway, ensure that the Intensity LED shows normal signal strength (orange) or better.N te
3Features and Web GUIConfigurationThis chapter contains information on the Web-based Graphical User Interface (GUI). The Gateway’s GUI enables quick and simple setup, and the configura-tion of the following options:•Connection of the Gateway to WiMAX base transceiver stations (BTS)•Network setting changes, such as internal IP address, IP address pool, DHCP settings, and more•Internal password change•Default settings reset•Firmware updates
16 Logging InFeatures and Web GUI Configuration33.1 Logging InTo log in to the GUI, perform the following steps:1. Ensure the installation described in Chapter 2 is complete. Check the that the Gateway has power and that the signal strength is good.2. Launch an Internet browser on the administrator’s PC.3. Enter the default IP address 192.168.0.10 in the browser address field and press Enter.The login screen appears.4. Input the default user name and password and press Enter.Username: adminPassword: adminNOTE: Ensure that an up-to-date browser is installed to correctly display the GUI. Safari® users must install v3.0.3 or later to guar-antee functionality.N te
Logging In 17 Features and Web GUI Configuration3The Gateway configuration homepage appears.The Web configuration homepage shows:No. Item Description1. Navigation Bar Select the desired submenu.2. Menu BarSelect the desired main menu.3. Description PanelA brief description of the current menu and settings.4. Settings Panel Enter or modify configuration settings.5. Action Buttons Perform context sensitive actions.NOTE: Only one administrator at a time can log into the Gateway to make changes to settings.12345N te
18 Using the System PageFeatures and Web GUI Configuration33.2 Using the System PageThe System page is used to configure Gateway basic settings such as the Gateway’s LAN address, DHCP settings, Gateway time and date synchroniza-tion, and available managed VLAN devices.3.2.1 LAN SettingsLAN Settings is the default GUI page after logon. The default IP address, sub-net mask, default gateway, and DHCP/DNS settings are displayed in the LAN Settings page. To make changes to the default settings, perform the following steps:1. Make any desired modifications to the IP, subnet mask, and default gate-way fields.2. Click Save Settings.NOTE: Making changes to the default IP address may cause GUI con-nection problems.N te
Using the System Page 19 Features and Web GUI Configuration3DHCP SERVER SETTINGSDisabled by default, Dynamic Host Configuration Protocol (DHCP) assigns reusable IP addresses to DHCP client devices connected to the LAN. Enable or Disable DHCP by selecting the appropriate button.To configure DHCP, enter the following information:1. Starting IP Address—enter the starting range of IP addresses available for distribution. The default value is 192.168.9.100.2. Number of DHCP Users—enter the maximum number of available IP addresses for distribution. The default value is 100.3. Client Lease Period—enter the length of time (minutes) that the DHCP server reserves IP addresses before recycling them. The default period is one day, represented by 0.4. DNS 1 to 3—enter Domain Name System (DNS) information in the sup-plied fields. The ISP may supply this information.5. WINs—enter Windows Internet Name Service (WINs) information in the supplied field. The ISP may supply this information.6. Click Save Settings.NOTE: If the Gateway DHCP function is enabled and a DHCP server is already present on the LAN, either disable the DHCP function on the Gateway or DHCP server, or ensure that the available IP Pools do not overlap. If both the Gateway and the existing DHCP server are active, both devices may fail to provide services to the network.NOTE: The full range displays to the right of the field, 192.168.0.100 - 192.168.0.199 in the example.N teN te
20 Using the System PageFeatures and Web GUI Configuration33.2.2 NTP SettingsNetwork Time Protocol (NTP) is used to synchronize the Gateway date and time with a third party NTP server. Synchronization is automatic, updating at specific time intervals. NTP is disabled by default.To configure NTP, perform the following steps:1. Select Enable to access the configuration fields.2. Enter a synchronization update period in minutes, or enter 0 to synchronize once every 24 hours.3. Enter an NTP Server IP Address in the fields provided. Many third party NTP service providers are available. Contact the ISP for more details.4. Select the current time zone from the drop down menu.5. Click Save Settings.
Using the System Page 21 Features and Web GUI Configuration33.2.3 VLAN TaggingVirtual LAN (VLAN) describes a group of devices on one or more LANs that are configured (using management software) to communicate as if they were located on the same network segment, regardless of their actual network loca-tion. VLAN Tagging is disabled by default.To configure VLAN, perform the following steps:1. Select Enable to access the configuration fields.2. Enter a unique VLAN ID in the field provided.3. Click Save Settings.
22 Using the System PageFeatures and Web GUI Configuration33.2.4 CorrigendaThe Corrigenda page is used to specify which version of gateway control proto-col Corrigenda to use. Currently, only Corrigenda versions Cor.1 and Cor.2 are supported—this Gateway is set to Cor.2 as default. Contact the ISP for more information.Select the required Corrigenda version and click Save Settings to apply the change.
Using the Band Page 2233Features and Web GUI Configuration33.3 Using the Band PageThe Band page is used to set WiMAX scan frequencies as provided by the ISP, and to set the Fast Fourier Transform rate.3.3.1 Band SettingsBand Settings are used to enter the frequencies and bandwidths supplied by the ISP, allowing the Gateway to connect successfully to the BTS. The Scan-ning List describes the bandwidths and frequencies currently scanned for con-nection.To enter band settings manually, perform the following steps:1. Select a bandwidth from the drop down menu as supplied by the ISP.2. Enter a frequency between 2500000 and 2700000 KHz as supplied by the ISP.3. Select the Frame Duration in milliseconds as supplied by the ISP.4. Click Add Entry to refresh the Scanning List.5. Click Save Settings.
24 Using the Band PageFeatures and Web GUI Configuration33.3.2 FFT SettingsFast Fourier Transform (FFT) scaling to the current channel bandwidth helps keep the carrier spacing constant across different channel bandwidths, result-ing in higher spectrum efficiency in wide channels and cost reductions in nar-row channels. The default FFT size is 1024.Select 512 or 1024 as instructed by the ISP and click Save Settings.
Using the Security Page 25 Features and Web GUI Configuration33.4 Using the Security PageThe Security page is used to manage all aspects of Gateway access security, including login details, Privacy Key Management (PKM), and Simple Network Management Protocol (SNMP).3.4.1 Changing Login DetailsThe Gateway GUI management login details are modified using the Login page.To change the login details, perform the following steps:1. Enter an account name or use the default admin.2. Enter a new password and re-enter it in the confirm field.3. Click Save Settings.WARNING: It is strongly recommended that the login user name and password are changed after the first instance of login in order to secure the Gateway and network.WARNING
26 Using the Security PageFeatures and Web GUI Configuration33.4.2 PKM SettingsThe Gateway uses Privacy Key Management (PKM) to obtain authorization and traffic key material from the BTS and to periodically reauthorize and refresh the user key and certificates. PKM is disabled by default. The ISP provides all the necessary PKM information as well as the required certificates.To configure PKM, perform the following steps:1. Select Enable to access the configuration fields.2. Select the Authentication Type from the drop down menu.3. Enter the Identity as supplied by the ISP.4. Click Browse to locate the Root Certificate, User Certificate, User Key, and Key Password supplied by the ISP.5. Click Save Settings.Contact the ISP for more information.
Using the Security Page 27 Features and Web GUI Configuration33.4.3 SNMP SettingsSimple Network Management Protocol (SNMP) is the most commonly used management protocol on TCP/IP networks. SNMP monitors and controls net-work device configurations and collects statistics on performance and security. SNMP is disabled by default.SNMP management tool requires no configuration. Select Enable or Disable and click Save Settings to turn SNMP on or off.
28 Using the Status PageFeatures and Web GUI Configuration33.5 Using the Status PageThe Status page displays useful information in the form of easy to read tables including System, LAN, Forwarding, and Connection Status pages.3.5.1 System StatusThe System Status page displays the current status of the Gateway including firmware version, software version, date and time, and total running time.Information on the System Status page is read only, it is not possible to modify the display.
Using the Status Page 29 Features and Web GUI Configuration33.5.2 LAN StatusThe LAN Status page displays the current LAN information including IP address, Host Name (if applicable), and MAC address.Information on the LAN Status page is read only, it is not possible to modify the display.
30 Using the Status PageFeatures and Web GUI Configuration33.5.3 Forwarding StatusThe Forwarding Status page displays the current packet forwarding statistics of the Gateway. Both incoming and outgoing statistics are displayed.The column headings are described as follows:•DROP—the total number of packets discarded.•RFI—the total number of requests for information (RFI).•NSI—the total number of network side interface (NSI) packets.•LOCAL—the total number of local packets forwarded.•PFGA—the total number of PFGA packets forwarded.Information on the Forwarding Status page is read only, it is not possible to modify the display.
Using the Status Page 31 Features and Web GUI Configuration33.5.4 Connection StatusThe Connection Status page displays the current connection status of the Gate-way including the frequency, bandwidth, and signal strength (RSSI).Information on the Connection Status page is read only, it is not possible to modify the display.
32 Using the Tools PageFeatures and Web GUI Configuration33.6 Using the Tools PageThe Tools page is used to perform maintenance tasks and upgrades including rebooting the Gateway and resetting the Gateway to the factory supplied defaults.3.6.1 Upgrading the FirmwareThe Firmware Upgrade page is used to upload newer versions of the firmware to the Gateway. Firmware upgrades are released from time-to-time to correct bugs or add functionality to devices. To upgrade the Gateway firmware, perform the following steps:1. Enter the file path of the firmware upgrade or click Browse to locate the file.WARNING: To avoid major system malfunction, ensure the selected firm-ware version is newer than the currently installed version.WARNING
Using the Tools Page 33 Features and Web GUI Configuration32. Click Upgrade to start the firmware upload.A progress page displays the upgrade status.3. Follow the onscreen prompts to complete the upgrade.WARNING: The upgrade may take a few minutes: Do not power off or reset the Gateway during the upgrade procedure.WARNING
34 Using the Tools PageFeatures and Web GUI Configuration33.6.2 Restoring Factory DefaultsThe Restore Factory Defaults screen is used to restore the Gateway to the fac-tory supplied defaults.To reset the Gateway to the factory defaults, click Reset and follow the onscreen prompts.WARNING: All settings changes are lost when factory defaults are restored.WARNING
Using the Tools Page 35 Features and Web GUI Configuration33.6.3 Rebooting the GatewayThe Reboot screen is used to reboot the Gateway from a desktop computer without disconnecting the power or pressing reset. Restarting the Gateway does not affect any configuration changes.To reboot the Gateway, click Reboot and follow the onscreen prompts.
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4TroubleshootingThis appendix contains troubleshooting and fault finding information for the Gateway in the form of common questions and answers. Before beginning, perform the following basic troubleshooting sequence to confirm all the hardware is functioning correctly:1. Make sure that the Gateway is powered on. The Power LED should be green and not flashing.2. If the Power LED is flashing, then power off all network devices, including the modem, router, and computers. 3. Power on each device in the following order:•Router or switch (if present)•Gateway•Computer(s)4. Check all cable connections.
38 Common IssuesTroubleshooting44.1 Common IssuesWhy can't I connect to the Gateway to perform web configuration?1. Check if the device is properly connected to the power adapter.2. Ensure the PC IP address is in the same network segment as the device address. For example, the PC IP address is 192.168.0.x while the default device's IP address is 192.168.0.10. 3. Restore the factory default settings and re-log onto the Gateway's web-based configuration page.How do I reset my password if I've forgotten it?•Call the Internet service provider (ISP).How do I restore my Gateway to the factory default settings?1. Launch an Internet browser and access the Gateway configuration webpage at the default address: http://192.168.0.102. Go to Tools´ Reset to Default and follow the on screen prompts.How can I find out the Gateway's MAC address?1. Launch an Internet browser and access the Gateway configuration webpage at the default address: http://192.168.0.102. The MAC address is displayed under Status´ LAN on the status page.How do I set up an IP Address for my PC with Windows XP/2000 installed?1. The Gateway is set to DHCP server enabled by default. 2. Ensure that the target PC is set to obtain an IP address automatically by going to Start´ Control Panel´ Network Connections´ Local Area Connection´ Properties´ Internet Protocol (TCP/IP)´ Properties and select Obtain an IP address automatically,ORNOTE: If a DHCP server is already present on the LAN, disable the DHCP function on the Gateway or DHCP server. If there is more than one device supplying IP addresses to network devices, the resulting con-flict prevents the network from functioning.N te
Common Issues 39 Troubleshooting41. Go to Properties as described in step 2 above and select Use the follow-ing IP address.2. Enter a static IP address in the same segment of the device's address. For example, the PC IP address is 192.168.0.x while the default device's IP address is 192.168.0.10.How can I login to the GUI if DHCP cannot assign my computer an IP address?•If the default log in IP address doesn’t respond, use 169.254.1.1 as an alternative.Why can't I use LAN ports to connect to the Internet?1. Check if the device is properly connected to the power adapter.2. Check the Gateway RSSI LED and make sure the WiMAX signal strength is good.3. Configure the PC with a static IP address within the same segment of the device's address. For example, the PC IP address is 192.168.0.x while the default device's IP address is 192.168.0.10. 4. Log in to the web configuration page and go to Status´ Connection. Check that Connection Status is good between the device and the WiMAX base station. If the connection is not OK, contact the ISP.5. If the WiMAX connection is OK in the above step, but devices still can not connect to the Internet, ensure DHCP service is enabled and correctly con-figured in System Setting´ DHCP Server.Why can’t my computer connect wirelessly to the network?•Check the computer wireless security method and key is the same as the Gateway.
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GlossaryThis section defines or identifies technical terms, abbreviations, and acronyms used through out this document.AdministratorAn administrator performs the service of maintaining a network. In the case of this Gateway, the person who sets up the network connections and makes changes to the settings. BTSBase Transceiver Station. The WiMAX service provider base transmitter pro-viding the WiMAX signal.ClientA device on the network that uses the services of the Gateway, for example a computer accessing the internet. DHCPDynamic Host Configuration Protocol. When enabled, this protocol automati-cally configures the TCP/IP settings of every computer on the network. Dial-UpA connection which uses the public telephone network.DNS Server AddressDNS stands for Domain Name System, which allows Internet host computers to have a domain name and one or more IP addresses (such as 192.168.0.20). A DNS server keeps a database of host computers and their respective domain names and IP addresses, so that when a domain name is requested (as in typ-ing easyDNS.com into an Internet browser), the user is sent to the proper IP
42 Glossaryaddress. The DNS server address used by the computers on the home network is the location of the DNS server the ISP has assigned.DSL ModemDSL stands for Digital Subscriber Line. A DSL modem uses an existing phone lines to transmit data at high speeds.EthernetA standard for computer networks. Ethernet networks are connected by special cables and hubs, and move data around at up to 10 million bits per second (Mbps).Firewall An electronic boundary that prevents unauthorized users from accessing cer-tain files or computers on a network.FirmwareSoftware stored in memory. Essential programs that remain even when the sys-tem is turned off. Firmware is easier to change than hardware but more perma-nent than software stored on a disk.IP Address IP stands for Internet Protocol. An IP address consists of a series of four num-bers separated by periods, that identifies a single, unique Internet computer host. Example: 192.34.45.8ISP Internet Service Provider. An ISP is a business that provides connectivity to the Internet for individuals and other businesses or organizations.LANLocal Area Network. A LAN is a group of computers and devices connected together in a relatively small area (such as a house or an office). A home net-work is considered a LAN.MAC AddressMAC stands for Media Access Control. A MAC address is the hardware address of a device connected to a network.
43 GlossaryMTU Maximum Transmission Unit. The largest unit of data that can be transmitted on any particular physical medium.NATNetwork Address Translation. This process allows all of the computers on the home network to use one IP address. Using the NAT capability of the Home-Connect home network gateway, access is available to the Internet from any computer on the home network without having to purchase more IP addresses from the ISP.Port A logical channel that is identified by its unique port number. Applications listen on specific ports for information that may be related to it.SNTPSimple Network Time Protocol. A communication standard that allows for the transmission of real time information over a network or the Internet.SPI Stateful Packet Inspection. SPI is the type of corporate-grade Internet security provided by a HomeConnect home network gateway. Using SPI, the gateway acts as a firewall, protecting the network from computer hackers.Subnet Mask A subnet mask, which may be a part of the TCP/IP information provided by the ISP, is a set of four numbers configured like an IP address. It is used to create IP address numbers used only within a particular network (as opposed to valid IP address numbers recognized by the Internet, which must assigned by Inter-NIC).TCPTransmission Control Protocol. The most common Internet transport layer pro-tocol. TCP is connection-oriented and stream-oriented, and provides for reli-able communication over packet-switched networks.TCP / IP Transmission Control Protocol over Internet Protocol. This is the standard pro-tocol for data transmission over the Internet.
44 GlossaryUDPUser Datagram Protocol. Communications protocol for the Internet network layer, transport layer, and session layer, which makes it possible to send a dat-agram message from one computer to an application running in another com-puter. Unlike TCP, UDP is connectionless and does not guarantee reliable communication; the application itself must process any errors and check for reliable delivery.
IndexAAntennasAttaching 11BBandChanging 23Band Settings 23CChanging 25Channel and FrequencyBand Settings 23FFT Settings 24Choosing a Location 10ConformanceIEEE 802.16 1R&TTE ivWEEE ivConformance Documents iiConnectionLAN 12Stand Alone PC 12Connection Status 31Corrigenda 22DDHCP 19FFactory Defaults 34Fast Fourier Transform 24FFT Settings 24Firmware 32Forwarding Status 30GGUI Password 25IInstallationHardware 9LAN 12Location 10Powering On 13Safety 7Safety Measures 7Stand Alone PC Connection 12System Requirements 7LLAN Settings 18LAN Status 29Login Details 25NNetwork Time Protocol 20NTP 20
Index46 PPackage Contents 8Password 25Privacy Key ManagementUsing 26RRebooting 35SSafetyInformation iNotices iSecurity SettingsLogin Details 25PKM Settings 26SNMP Settings 27Using 25Simple Network Management Protocol 27Status LEDsFunctions 4Status PagesConnection Status 31Displaying 28Forwarding Status 30LAN Status 29System Status 28System SettingsChanging 18Corrigenda 22DHCP Server Settings 19LAN Settings 18NTP Settings 20VLAN Tagging 21System Status 28System ToolsRebooting the Gateway 35Restoring Factory Defaults 34Upgrading 32Using 32System TourFront View 3Main Features 2Rear View 5TTools 32TroubleshootingBasics 37Common Issues 38UUnpacking the Gateway 8Upgrading Firmware 32VVLAN 21WWarning SymbolsCaution iiNote iiWarning iiWeb ConfigurationHomepage 17Logging In 16Navigating 17Web GUI ConfigurationIntroduction 15

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