VTech Telecommunications 80-0348-00 DECT 6.0 Cordless Headset - Base Unit User Manual
VTech Telecommunications Ltd DECT 6.0 Cordless Headset - Base Unit
User Manual
VH6210
Convertible Office
Wireless Headset
VH6211
Convertible Office
Wireless Headset
with Lifter
Abridged user’s manual
BC
Go to
businessphones.vtech.com
to register your product for
enhanced warranty support
and the latest VTech product
news.
Congratulations
on your purchase of this VTech product. Before using this product,
please read the Important safety information.
This Abridged user’s manual provides you with the basic
installation and use instructions. A limited set of features are
described in abbreviated form.
Visit businessphones.vtech.com/support/downloads to
download a full set of installation and operation instructions for:
Headset connection methods
“Option 1: Connect to IP phone via EHS”
“Option 2: Connect to traditional corded phone”
“Option 3: Connect to traditional corded phone with Lifter”
“Option 4: Connect to a computer”
Headset wearing styles
“Over-the-ear hook”
“Over-the-head band”
“Behind-the-neck band”
VTech Softphone Call Manager
“VTech Softphone Call Manager -
Installation and Operation Guide”
For customer service or product information, visit our website at
businessphones.vtech.com or call 1 (800) 595-9511. In Canada,
please dial 1 (800) 267-7377.
•
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T
Compatible with
Hearing Aid T-Coil
TIA-1083
Telephones identified with this logo have reduced noise and
interference when used with most T-coil equipped hearing aids and
cochlear implants. The TIA-1083 Compliant Logo is a trademark of
the Telecommunications Industry Association. Used under license.
The VH6210/VH6211 includes a cordless headset and base that
allow you to have handsfree phone conversations.
The package also comes with the EHS (Electronic hookswitch)
cables and headset audio cables that allow you to connect your
headset in either one or both of the following methods:
PHONE mode - Connect to a deskphone
If you want to connect your headset to a deskphone, you can
simply use the cables provided to connected the headset to a
deskphone directly.
PC mode - Connect to a computer
Use the USB cable to connect the headset base and your
PC. You can monitor VoIP calls through Skype® or Skype for
Business® using the VTech Softphone Call Manager.
VTech Softphone Call Manager is the hub for call control,
which enables you to answer or end, and mute or end mute a call
directly from your headset. You can also configure the advanced
feature settings, such as low battery alert, ringer tone, second
inbound call alert, or microphone mute alert at the software.
VH6211 Convertible Office Wireless Headset with Lifter:
The VH6211 package also comes with the extra corded handset
lifter, making it convenient to answer and end calls right from the
headset, so that the product can be used in different ways depending
on your needs.
For lifter’s information, refer to the section Lifter.
•
•
Introduction
Skype® and Skype for Business® are registered trademarks of Microsoft Corporation.
Batteries with battery
compartment cover
Wireless headset
with earbud and hook
Behind-the-neck band
Four over-the-ear hooksFour earbuds Over-the-head band
What’s in the box
Your product package contains the following items. Save your
sales receipt and original packaging in the event warranty service
is necessary.
User's manual
For VH6210/VH6211:
USB cable
Headset base
power adapter
Corded phone
connection cable
Headset base
What’s in the box
Headset audio cable
EHS cable 1 EHS cable 2
Auxiliary ring detectorCorded handset lifter
For VH6211 only:
For VH6210/VH6211 (con’t):
Table of contents
Overview
Headset ...................................1
Headset base ..........................2
Install headset battery .............4
Power up the headset base .....5
Charge the headset battery .....5
Charge and store your spare
battery ..................................6
Connection methods ................7
PHONE mode .......................7
PC mode ...............................7
Option 1: Connect to
IP phone via EHS .................8
Option 2: Connect to
a traditional corded phone ....9
Option 3: Connect to
a traditional corded phone
with Lifter (for VH6211 only) ...9
Option 4: Connect to a
computer ..............................9
Position the headset ..............10
Over-the-ear hook ...............10
Over-the-head band ............10
Behind-the-neck band .........10
Before use
Headset operation .................11
Headset power on/off ..........11
PHONE mode and
PC mode ............................11
Operate
PHONE mode ........................12
Operate with IP phone
via EHS ..............................12
Operate with corded phone ...13
Operate with corded
phone via Lifter ...................13
PC mode ................................14
VTech Softphone Call
Manager .............................14
Call settings ...........................15
Auto Answer........................15
Change Audio Bandwidth ...15
Headset ringer ....................16
Anti-Startle (G616) .............16
Temporary ringer silencing ...17
Volume control ....................17
Mute ....................................17
Hot-swappable headset
battery replacement ............18
Lifter (for VH6211 only)
Overview ................................20
Connect the Lifter ..................22
Operate with Lifter .................22
Appendix
Adding and registering
a new headset ....................23
Headset lights ........................24
Headset alert tones ............25
Headset alert prompts ........25
Headset base lights ...............26
Frequently asked questions ...27
Maintenance ..........................33
Important safety information ... 34
Safety information ...............34
Especially about wireless
headsets .............................35
Precautions for users
of implanted cardiac
pacemakers ........................36
For C-UL compliance .............37
Mesures de sécurité
importantes .........................37
FCC Part 68 and ACTA .........41
FCC Part 15 ...........................43
California Energy
Commission battery
charging testing
instructions .........................44
Limited warranty ....................45
Disclaimer and Limitation of
Liability ...............................48
Technical specifications .........49
1
Headset
Overview
1
2
3
4
5
1 –VOL+/VOL-
Slide the volume switch to the right or left to adjust the headset ringer volume
while in idle mode, or the listening volume while on a call.
2 – ON/OFF button and LED light
Press to make, answer or end a call.
See page 24 for lights behavior.
3 – MUTE
Mute the microphone during a call.
4 – Battery with cover attached
The battery is permanently attached to the battery compartment cover and
they are inseparable from each other. Remove the entire assembled unit to
replace the battery.
5 – Microphone
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22
Overview
Headset base
7
8
1
9
13
14
15
12
10
11
2
3
4
6
5
7
8
1
9
13
14
15
12
10
11
2
3
4
6
5
1 – VOLUME / MICROPHONE
Press to adjust the speaking volume while on a call.
2 – Magnetic charging mount
Place the headset here for charging.
3 – MUTE/SPARE BATT (light)
See page 26 for lights behavior.
4 – PHONE (mode button and light)
Press to enter the PHONE mode.
See page 26 for lights behavior.
5 – PC (mode button and light)
Press to enter the PC mode.
See page 26 for lights behavior.
6 – PAIR
Press to initiate headset registration or deregistration.
7 – Spare battery compartment cover
8 – POWER jack (green dot)
9 – PHONE jack (blue dot)
10 – EHS jack (red dot)
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33
Overview
7
8
1
9
13
14
15
12
10
11
2
3
4
6
5
11 – (USB port)
Open the port cover to plug in the USB cable for use with PC mode.
12 – LIFTER jack (for VH6211 only)
13 – AutoAns ON/OFF
When turned on, your headset will then automatically answer a call when it is
lifted from the charging cradle.
14 – Corded handset audio adjust switch
Use this switch to adjust the corded handset audio when you have connected
the headset base to a corded telephone.
15 – WB (Wideband) / NB (Narrowband) switch
Use this switch to adjust the audio bandwidth.Wideband audio delivers wider
frequency response and higher HD audio quality.
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Headset base
44
Getting started
Install headset battery
CAUTION
Do not disassemble the battery from its battery compartment cover.•
NOTES:
You will hear the voice prompt "Low battery" when you press the ON/OFF
button while the headset battery is low.
When fully charged, the headset battery supports up to 5 hours of talk time or 48
hours of standby time.
If you slide the WB / NB (wideband/narrowband) switch to WB for enhanced
audio quality, the power consumption will also be increased, thereby resulting in
reduced talk time (see(see page 15).
To order a replacement battery pack (model BT291865), visit our website at
businessphones.vtech.com or call 1 (800) 595-9511. In Canada, dial
1 (866) 267-7377.
•
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•
•
1. Align the metallic contacts between the battery and the battery
compartment, and then place the battery down.
2. Slide the battery until it clicks into place.
3. Charge it for at least 30 minutes.
55
Getting started
Charge the headset battery
Hang the headset onto the magnetic charging mount.
The magnet holds the headset in place.
• The light will turn:
- steady red when the headset
battery is low while charging;
- steady purple when well
charged; and
- steady blue when fully charged.
• The MUTE | SPARE BATT
LED
light will turn:
- steady green when the spare
battery is charging; and
- off when it is fully charged.
NOTE:
For optimal performance, charge the headset battery for at least 30 minutes before
use. The battery is fully charged after 2 hours of continuous charging. When the
headset is not in use, recharge by hanging it onto the headset base.
•
Power up the headset base
Plug the small end of the headset
base power adapter labelled
to the POWER jack (green dot)
at the rear of the headset base.
Plug the large end into an
electrical outlet not controlled by
a wall switch.
1.
2.
66
Getting started
Charge and store your spare battery
You can install the spare battery into your headset base for
charging and storage purposes.
The headset supports hot swapping, in which the current call on
the headset will remain connected if you replace the battery within
5 minutes. You can even have an unlimited talk time with timely
battery replacement.
Align the metallic contacts between the battery and the battery
compartment, and then place the battery down.
2. Slide the battery until it clicks into place.
• The MUTE | SPARE BATT light turns green when charging.
3. Slide the battery compartment cover back to the headset base.
1.
NOTE:
For optimal performance, charge the spare battery for at least 30 minutes before
use. The battery is fully charged after 2 hours of continuous charging. When the
headset is not in use, recharge by placing it into the headset base.
•
77
Getting started
Connection methods
Choose one of the following methods to connect your headset for
operation in either PHONE mode or PC mode.
PHONE mode
Option 1: Connect to IP phone via EHS
You
can connect the headset to an IP phone using the EHS
cable and headset audio cable provided. The headset acts as
a supplementary device that can join calls. Use the IP phone
connected to make or answer calls.
Option 2: Connect to traditional corded phone
You
can connect the headset to a traditional corded phone
using the
corded phone connection cable
provided. You need
to physically lift the corded handset off the corded phone base
cradle before you can use the headset to join in the call.
Option 3: Connect to traditional corded phone with
Lifter (for VH6211 only)
You
can connect the headset to a corded phone using the corded
phone connection cable and lifter provided (
see page
22). The
headset acts as a supplementary device that can join calls. You
can simply press on the headset to use the connected corded
phone to make or answer calls.
PC mode
Option 4: Connection to a computer
Connect the headset base to your PC with the USB cable
provided. You can make and answer VoIP calls through Skype or
Skype for Business, using the VTech Softphone Call Manager.
•
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88
Getting started
Connection methods
NOTE:
The cords have colored labels that guide you to plug them into the correct headset
base jacks. The back of the headset base has color-coded dots and the names
of the jacks above them that correspond to the colored labels on the cords.
For detailed instructions of the four options to connect
your headset, visit the product page of VH6210 or VH6211
at businessphones.vtech.com/support/downloads to
download the respective instructional document.
Option 1: Connect to IP phone via EHS
C
onnect the headset to an IP phone using the EHS cable and
headset audio cable provided.
Visit businessphones.vtech.com for the compatibility lists of IP
phone models that are compatible for EHS connection, as well as
the respective EHS adapter(s) that you need to purchase separately.
•
Connect to a VTech VSP08
Series or SNOM D3 Series
IP phone (with EHS cable 1)
Connect to a SNOM D7 Series
IP phone (with EHS cable 2)
EHS cable 1 EHS cable 2
Headset
audio
cable
Headset
audio
cable
99
Getting started
Option 3: Connect to a traditional corded phone with Lifter
(for VH6211 only)
U
se the corded phone
connection cable and lifter
provided
to c
onnect the
headset to a traditional
corded phone
Option 4: Connect to a computer
Use the USB cable provided
to connect the headset to
your computer. Your
headset supports calls
through Skype
or Skype for Business
softphone calls. Install VTech
Softphone Call Manager
before operating in PC mode.
Connection methods
Option 2: Connect to a traditional corded phone
Use the
corded phone
connection cable
provided
to connect the headset to
a traditional corded phone.
Corded phone
connection cable
USB cable
Corded phone
connection cable
1010
Getting started
Position the headset
You can choose from three wearing styles according to your own
preference - over-the-ear, over-the-head, and behind-the-neck.
For detailed instructions of the three wearing styles of
headset, visit the product page of VH6210 or VH6211 at
businessphones.vtech.com/support/downloads to
download the respective instructional document.
Over-the-head band
Attach the headband and fit it to
your head.
•
Behind-the-neck band
Attach the headband and place it around
your head.
•
Over-the-ear hook
Use the earhook and earbud to fit the headset
to your ear.
•
11
Headset operation
Headset power on/off
To power on the headset:
Place the headset in the headset base.
-OR-
Press and hold ON/OFF button for two seconds.
The LED light flashes blue three times, and you hear three
beeps when it is being powered on.
To power off the headset:
Press and hold ON/OFF button for four seconds.
The LED light flashes red three times, and you hear three
beeps when it is being powered off.
PHONE mode and PC mode
Before using the headset, you may change the operation mode
of your headset. When the headset is not in use, you can choose
between PHONE mode and PC mode.
To choose PHONE mode:
Press the PHONE button on the headset base. The PHONE light
turns on.
To choose PC mode:
Press the PC button on the headset base. The PC light turns on.
NOTE:
You can also switch back and forth between PHONE mode and
PC
mode while
on a call. Once selected, the PHONE mode light or the
PC
mode light flashes
twice every three seconds to indicate that line is on hold.
•
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•
Before use
12
PHONE mode
Before using the headset with your telephone connected, make
sure you have chosen PHONE mode.
To choose PHONE mode:
Press the PHONE button on the headset base. The PHONE light
turns on.
Operate with IP phone via EHS
To make a call:
1.
Press the
ON/OFF button
on the headset. The EHS connection
automatically takes the line on your IP phone. You hear a dial tone
in the headset earpiece.
2. Dial the telephone number using the dialing keys on the IP
phone.
NOTE:
The headset supports hot swapping, in which the current call on the headset will
remain connected if you replace the battery within five minutes.
To answer a call:
Press
the
ON/OFF button
on the headset to answer an
incoming call, or lift the headset if auto answer is set to on.
The EHS connection automatically takes the line on your IP phone.
You hear the caller through the headset earpiece.
To end a call:
Press
the
ON/OFF button
on the headset to end a call.
The EHS
connection automatically releases the line on your IP phone.
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•
Operate
13
Operate
13
PHONE mode
Operate with corded phone
To make a call:
1.
Lift the corded handset to take the line at your
corded
phone.
2. Press
the
ON/OFF button
on the headset.
You hear a dial tone
in the headset earpiece.
3. Dial the telephone number using the dialing keys on the corded
phone.
NOTE:
The headset supports hot swapping, the current call on the headset will remain
connected if you replace the battery within five minutes.
To answer a call:
1.
Lift the corded handset to take the line at your
corded
phone.
2. Press
the
ON/OFF button
on the headset to answer an
incoming call.
You hear the caller through the headset earpiece.
To end a call:
1. Press
the
ON/OFF button
on the headset to leave the phone
conversation at the headset.
2.
Place the corded handset back to the corded phone to end the call.
Operate with corded phone via Lifter
For calls operation with a traditional corded phone via Lifter, see
page
22
.
•
14
Operate
14
PC mode
VTech Softphone Call Manager
To make or receive calls in PC mode, make sure you have installed
VTech Softphone Call Manager. You can make and answer VoIPYou can make and answer VoIP
calls through Skype or Skype for Business with the software.
VTech Softphone Call Manager is the hub for call control, which
enables you to answer or end, and mute or end mute a call directly
from your headset. You can also configure the advanced feature
settings, such as low battery alert, ringer tone, second inbound call
alert, or microphone mute alert at the software.
Download
VTech Softphone Call Manager
under the
product page of VH6210 or VH6211 at
businessphones.vtech.com/support/downloads.
Unzip and install the file after download.
For detailed installation and operation instructions of the
software, download the “VTech Softphone Call Manager
- Installation and Operation Guide” at the same location as
mentioned above.
15
Operate
15
Call settings
Auto Answer
When the Auto Answer feature is enabled,
your headset will automatically answer a call
when it is lifted from the charging cradle.
To turn the Auto Answer feature on:
Slide the AutoAns knob at the headset
bottom to AutoAns ON.
To turn the Auto Answer feature off:
Slide the AutoAns knob at the headset
bottom to OFF.
•
•
Change Audio Bandwidth
The wideband audio mode works only if
the telephone to which your headset is
connected supports wideband audio.
When you slide the audio bandwidth from
NB (Narrowband) to WB (Wideband),
the frequency response of a call will be
widened and the HD audio quality will
be enhanced, whilst the battery power
consumption will also be increased,
thereby resulting in reduced talk time.
NOTE:
If you are not certain whether the telephone
to which your headset is connected supports
wideband audio, keep the audio bandwidth
as NB.
•
16
Headset ringer
The headset base and headset do not have external ringers. When
you receive calls, the headset earpiece rings.
To change the volume of the earpiece ringer:
Slide the volume switch at the top of the headset towards VOL+
or VOL- when the headset is not in use.
To turn off the earpiece ringer:
Slide the volume switch at the top of the headset towards VOL-
until you hear two beeps when the headset is not in use.
Anti-Startle (G616)
G616 Acoustic Limiting provides additional hearing protection
against acoustic shock. By default, this feature is disabled.
When this feature is enabled, the headset limits sound levels at
102 dBA as recommended in the G616: 2006 guideline issued by
the Australian Communications Industry Forum (ACIF).
When this feature is disabled, the headset limits sound levels at
118 dBA to protect your hearing.
To enable the G616 Audio Limiting:
Press the following headset keys in sequence:
, VOL-, VOL+, , VOL-, VOL+,
The
LED light on the headset will flash purple once and flash
blue twice. You will also hear a confirmation tone.
To disable the G616 Audio Limiting:
Press the following headset keys in sequence:
, VOL-, VOL+, , VOL+, VOL-,
The
LED light on the headset will flash purple once and flash
red twice. You will also hear a confirmation tone.
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•
Sound settings
Setting
17
Sound settings
Temporary ringer silencing
Press MUTE
on the ringing headset to temporarily silence the ringer
in the headset earpiece without disconnecting the call. The next
incoming call rings normally at the preset volume.
Volume control
To adjust the listening volume during a call:
Slide the volume switch at the top of the headset towards VOL+
or VOL- to adjust the listening volume of that headset.
To adjust the speaking volume during a call:
Press /VOLUME/ MICROPHONE on the right side of the
headset base to adjust the speaking volume for all registered
headsets.
Prolonged exposure to high volume levels using the headset may damage
your hearing.
Mute
The mute function turns off the
microphone. You can hear the caller,
but the caller cannot hear you.
To mute a call:
• Press MUTE on the headset to
turn off the microphone.
You hear the voice prompt "Mute on".
The MUTE | SPARE BATT light on
the headset base flashes and a short
beep plays every 30 seconds.
To take a call off mute:
• Press MUTE on the headset to resume the conversation.
You hear the voice prompt "Mute off".
•
•
Setting
18
Hot-swap
Hot-swappable headset battery replacement
The headset supports hot swapping, which maximizes the power
availability without downtime. As long as the headset is powered
on, it will remain functioning while replacing a battery.
With this feature, the current call on the headset will remain
connected if you replace the battery within five minutes, so that you
can even have an unlimited talk time with timely battery replacement.
During a call:
1. Slide open the battery compartment cover on the headset base.
2. Take the spare battery out of the headset base battery
compartment.
3. Remove any headset attachments.
4. Slide to pull the current headset battery out of the headset.
5. Insert the spare battery into the headset battery compartment,
until it clicks into place.
Setting
19
6. Insert the depleted battery, which was taken out of the headset,
into the headset base battery compartment for recharging.
The MUTE | SPARE BATT light turns green when the spare
battery is charging.
7. Slide the battery compartment cover back to the headset base.
Hot-swap
Hot-swappable headset battery replacement (con’t)con’t)
Setting
20
Overview
1 – Small lifter pad
Holds the earpiece of the corded telephone handset.
2 – Switch hook presser adjustment knob
Adjusts the position of the switch hook presser.
3 – RING ON/OFF
Press to turn the ring detector on or off. When the ring detector is off, the
wireless headset does not ring.
4 – STATUS light
Red On when the headset is not in use and the ring
detector is turned off.
Flashes slowly when the headset is in use and the
ring detector is turned off.
•
•
Blue On when the headset is not in use and the ring
detector is turned on.
Flashes four times every three seconds when the
ring detector detects an incoming call.
Flashes slowly when the headset is in use and the
ring detector is turned on.
•
•
•
Off The headset base does not have power.
The lifter control cable is not plugged into the
LIFTER jack on the headset base.
•
•
•
•
•
1
3
2
4
Lifter (for VH6211 only)
2121
Lifter
Overview
5 – Lifter control cable
Plug this cable into the LIFTER jack on the headset base.
6 – RING DETECT jack
Plug in the auxiliary ring detector.
7 – SENSOR ADJ knob
Adjusts the sensitivity of the ring detector.
8 – ADJUST LIFTER knob
Adjusts the height of the lifter arm.
9 – Adhesive tape
Remove the protective strips before attaching the lifter to the telephone
base.
10 – Internal ringer detector
Detects the telephone ringer and sends a ring tone to the headset earpiece.
11 – Switch hook presser
Pressing on the headset raises or lowers the switch hook presser.
•
•
•
•
•
•
•
6
9
8
7
5
11
10
2222
Lifter
Operate with Lifter
To make a call:
1.
Press the
ON/OFF button
on the headset. The lifter’s switch hook
presser rises and releases the switch hook. You hear a dial tone in
the headset earpiece.
2. Dial the telephone number using the dialing keys on the corded
phone.
NOTE:
The headset supports hot swapping, in which the current call on the headset will
remain connected if you replace the battery within five minutes.
To answer a call:
Press
the
ON/OFF button
on the headset to answer an
incoming call, or lift the headset if auto answer is set to on.
The
lifter’s
switch hook presser rises and releases the switch hook.
You hear the caller through the headset earpiece.
To end a call:
Press
the
ON/OFF button
on the headset to end a call. The
lifter’s
switch hook presser pushes down the switch hook and
ends the call.
•
•
•
Connect the Lifter
For conceptual reference of the connection to a traditional corded
phone with Lifter, see page
9
.
23
Adding and registering a new headset
The VH6210/VH6211 Convertible Office Wireless Headset comes
pre-registered to the headset base. You can add one more
VH621 Convertible Office Wireless Accessory Headset to your
VH6210/VH6211 system.
For more details, refer to the user’s manual that comes with your
new VH621 Convertible Office Wireless Accessory Headset.
Appendix
24
Appendix
24
Headset lights
ON/OFF button and LED light
Press to make, answer or end a
call.
Color LED light status Meaning
Red Steady light on The battery is low and the headset isattery is low and the headset is
charging in the headset base.
Flash every 10 seconds The battery is low and the headset is
not in the headset base.
Flash 3 times Powering off.
Blue Steady light on The battery is fully charged.
Flash every 10 seconds The headset is not in the headset base.
Flash 2 times every 3
seconds The headset is in use.
Flash 3 times Powering on.
Flash 4 times every 4
seconds There is an incoming call in PHONE
mode.
Purple Steady light on The battery is well charged.
Red and
blue Alternate slowly The headset is not registered.
Alternate quickly The headset is trying to register to a
headset base.
Off No light on The battery is depleted.
No battery is installed.
The headset is powered off.
•
•
•
25
Appendix
25
Headset alert
Headset alert tones
One short beep every
30 seconds
The microphone is muted. •
Two beeps Error alert tone.
The speaking volume has reached its highest
or lowest setting.
Any key is pressed while the headset is out
of range.
•
•
•
Two low beeps Call waiting alert tone.•
Two rapid beeps
every 20 seconds
Low battery warning.•
Three rapid beeps
every 20 seconds
The headset is out of range.•
Three rapid beeps The headset is powering on or off.•
Headset alert prompts
“Mute on” The microphone is muted. •
“Mute off” The microphone is re-activated.•
“Not registered” ON/OFF button is pressed while the
headset is not registered.
•
“Out of range” The headset is on a call and out of range.
Any key is pressed while the headset is out
of range.
•
•
“Low battery” ON/OFF button is pressed while the
headset battery is low.
•
26
Appendix
26
MUTE
(Red)
SPARE BATT
(Green)
Steady red when you are registering a headset.
Flashes red when you are deregistering headset(s)
from the headset base.
Flashes red when a call is muted. The green LED will
also turn on when the spare battery is charging.
•
•
•
PHONE
(Blue)
Steady blue when PHONE mode is selected as the
default mode on the idle headset base.
Flashes four times every four seconds when there is
an incoming call.
Flashes twice every three seconds when the headset
is in use in PHONE mode.
Flashes slowly when a call is on hold in PHONE mode.
•
•
•
•
PC
(Blue)
Steady blue when PC mode is selected as the default
mode on the idle headset base.
Flashes twice every three seconds when the headset
is in use in PC mode.
Flashes slowly when a call is on hold in PC mode.
•
•
•
Headset base lights
27
Appendix
27
If you have difficulty with your product, please try the following
suggestions. For customer service, visit our website at
businessphones.vtech.com or call 1 (800) 222–3111.
In Canada, dial 1 (866) 267-7377.
I cannot find
complete
instructions
on headset
connection,
lifter setup,
or headset
wearing
styles.
Download the complete instructions on the selected
topics under the product page of VH6210 or VH6211 at
businessphones.vtech.com/support/downloads.
For headset connection methods:
“Option 1: Connect to IP phone via EHS”
“Option 2: Connect to traditional corded phone”
“Option 3: Connect to traditional corded phone
with Lifter”
“Option 4: Connect to a computer”
For headset wearing styles:
“Over-the-ear hook”
“Over-the-head band”
“Behind-the-neck band”
For VTech Softphone Call Manager :
“VTech Softphone Call Manager -
Installation and Operation Guide”
My headset
does not work
at all.
Make sure the headset and headset base are installed
properly, and batteries are installed and charged
correctly. For optimum daily performance, return the
handset to the telephone base after use.
Frequently asked questions
28
Appendix
28
I cannot hear
the dial tone.
Disconnect the telephone line cord from the telephone
where the headset base is connected. Then, connect
the telephone line cord to another telephone. If there
is no dial tone on that other telephone either, then the
telephone line cord may be defective. Try installing a
new telephone line cord.
If changing telephone line cord does not help, the wall
jack (or the wiring to this wall jack) may be defective.
Contact your telephone service provider.
You may be using a new cable or VoIP service, the
existing telephone jacks in your home may no longer
work. Contact your service provider for solutions.
I cannot dial
out.
Make sure there is a dial tone before dialing. It
is normal if the headset takes a second or two to
synchronize with the telephone base before producing
a dial tone. Wait an extra second before dialing.
The battery
does not
charge in the
headset or
the headset
battery does
not accept
charge.
Make sure the headset is placed in the headset base
or charger correctly.
If the battery is completely depleted, charge the battery
for at least 30 minutes before use.
You may need to purchase a new battery.
The telephone
does not ring
when there is
an incoming
call.
Make sure the ringer volume is not set to off.
The handset may be too far from the telephone base.
Move it closer to the telephone base.
I hear other
calls when
using the
telephone.
Disconnect the telephone line cord from the telephone
where the headset base is connected. Then, connect
the telephone line cord to another telephone. If you still
hear other calls, the problem is probably in the wiring
or telephone service. Contact your service provider.
Frequently asked questions
29
Appendix
29
Frequently asked questions
I cannot hear
any audio or
the caller at
the other end
cannot hear
me, when
using my
headset in PC
mode.
Make sure the two ends of the USB cable are securely
plugged into the computer and headset base USB ports.
Make sure PC mode is selected and the PC light is on.
Make sure you have pressed on your headset to
receive the audio from your computer.
Make sure you are using a software program that
supports VoIP calling (such as Skype or Skype for
Business).
Make sure the headset listening volume is turned on
and set to an audible level in your computer audio
settings and your VoIP calling software.
Make sure the audio settings in your VoIP calling
software are set to use your "VTech Headset".
My headset
isn’t working.
I want to
replace my
headset
with a new
headset.
You need to deregister the headset from the current
headset base, and then register it to the new headset
base.
To deregister the headset from the headset base:
Press and hold the PAIR button on the headset
base (at least 10 seconds) until the MUTE | SPARE
BATT light on the headset base turns on and starts
to flash in red, then release the PAIR button.
Immediately press and release the PAIR button
again. You must press the PAIR button while the
MUTE | SPARE BATT light is still flashing red. (The
light flashes for about seven seconds. If the light
stops flashing, start again with Step 1.)
It takes about 10 seconds to complete the
deregistration process. The LED light flashes slowly
in red and blue when the deregistration process is
successful.
1.
2.
30
Appendix
30
Frequently asked questions
I have
manually or
accidentally
deregistered
my headset
from the
headset base.
You must register a new headset or the accidentally
deregistered headset to the headset base for it to
operate.
To register a new headset to the headset base:
Make sure the battery is properly installed in the
headset. The LED light flashes slowly in red and
blue to indicate the headset is not registered.
Place the headset in the headset base and allow
it to charge for at least one hour before beginning
registration.
Remove the headset from the headset base.
Press and hold the PAIR button for about four
seconds until the PHONE light on the headset base
turns on, and then release the button.
Return the headset to the headset base for
registration. The
LED
light
alternates quickly in red
and blue.
It takes about 60 seconds to complete the registration
process. Once the headset is registered, The
LED
light turns red when the battery is low and being
charged, or turns purple when the battery is well
charged, or turns blue when the battery is fully charged.
If the registration fails, you hear the voice prompt "Not
registered" when you press
the
ON/OFF button on the
headset, and the ON/OFF button light on the headset
alternates slowly in red and blue.
1.
2.
3.
4.
5.
31
Appendix
31
I cannot
answer or
end, and mute
or end mute
a call directly
from my
headset when
connected to
PC.
Make sure PC mode is selected on the headset base
and the PC light is on.
Make sure you have properly installed VTech
Softphone Call Manager.
Make sure the audio setting is properly configured in
your Windows system.
If you have installed Skype or Skype for Business for
use with your headset, make sure the audio settings
are configured correctly in the programs.
After the installation of VTech Softphone Call
Manager, Skype will prompt a message “VTechSCM.
exe wants to use Skype”. Make sure you have chosen
Allow Access.
The light on
the headset
is off while
charging.
Make sure the cables are plugged in correctly and
securely, and that the battery is securely installed in the
wireless headset.
Make sure the headset is sitting properly on the base
to charge.
The switch
hook presser
of the handset
lifter doesn’t
rise at all.
Make sure you do not plug in the EHS cable or headset
audio cable when you have connected the handset
lifter.
Make sure the lifter control cable is securely plugged
into the LIFTER jack on the headset base.
Make sure all cables are securely connected to the
proper sockets.
Make sure the headset base has power.
Make sure your headset is charged and registered to
the headset base.
Frequently asked questions
32
Appendix
32
Frequently asked questions
When I press
on theon the
headset, the
handset lifter
rises, but the
call is not
connected or
I do not hear
a dial tone.
When using the handset lifter, make sure the telephone
line cord is connected to the telephone line jack on the
back of the corded phone.
The handset lifter may not rise high enough to release
the switch hook. Try to adjust the height of the lifter arm
by turning the ADJUST LIFTER knob until it reaches
the desired angle. Adjust the switch hook presser by
turning the switch hook presser adjustment knob so
that the switch hook is released when the lifter arm rises.
If you cannot hear a dial tone when the headset is on,
you should adjust the quality of the corded handset
audio first. During a call, slide the corded handset
audio adjust switch at the bottom of the headset base
from A to F until you obtain good sound quality.
My corded
phone is
ringing, but
my headset is
not ringing.
Make sure that the RING ON/OFF button on the lifter is
turned on. If the RING ON/OFF button is turned off, the
headset does not ring.
If the speaker of your corded phone is not located under
the lifter, install the auxiliary ring detector.
Adjust the sensitivity of the ring detector.
Make sure the cables are plugged in correctly and
securely, and that the battery is securely installed in the
wireless headset.
Make sure your headset battery is charged.
My headset is
ringing even
when there is
no incoming
call.
The sensitivity level of your ring detector may be too high.
Adjust sensitivity of the ring detector to a lower level.
When you are using the speakerphone of your
telephone, the ring detector may send a ring tone to the
headset. If you do not want the headset to ring, press
the RING ON/OFF button to turn the ring detector off.
After the call, you can press the RING ON/OFF button
again to turn the ring detector back on.
33
Appendix
33
Maintenance
Taking care of your headset
Your wireless headset contains sophisticated electronic parts, so it must
be treated with care.
Avoid rough treatment.
Place the headset down gently. Save the original packing materials to
protect your headset if you ever need to ship it.
Avoid water
Your headset can be damaged if it gets wet. Do not use the headset out-
doors in the rain, or handle it with wet hands. Do not install the headset
base near a sink, bathtub or shower.
Electrical storms
Electrical storms can sometimes cause power surges harmful to elec-
tronic equipment. For your own safety, take caution when using electrical
appliances during storms.
Cleaning your headset
Your headset has a durable plastic casing that should retain its luster for
many years. Clean it only with a soft cloth slightly dampened with water or
a mild soap.
Do not use excess water or cleaning solvents of any kind.
•
•
•
•
•
•
•
Remember that electrical appliances can cause serious injury if used
when you are wet or standing in water. If the headset base should
fall into water, DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE
POWER CORD AND TELEPHONE LINE CORD FROM THE WALL,
then pull the unit out by the unplugged cords.
34
Appendix
34
Important safety information
When using your equipment, basic safety precautions should always be followed to
reduce the risk of fire, electric shock and injury, including the following:
Safety information
Read and understand all instructions in the user’s manual. Observe all
markings on the product.
Avoid using a headset during a thunderstorm. There may be a slight chance
of electric shock from lightning.
Do not use the headset to report a gas leak in the vicinity of the leak. Under
certain circumstances, a spark may be created when the adapter is plugged into
the power outlet, or when the headset is replaced in its cradle. This is a common
event associated with the closing of any electrical circuit. The user should not
plug the headset base into a power outlet, and should not put a charged headset
into the cradle, if the headset base is located in an environment containing
concentrations of flammable or flame-supporting gases, unless there is adequate
ventilation. A spark in such an environment could create a fire or explosion. Such
environments might include: medical use of oxygen without adequate ventilation;
industrial gases (cleaning solvents; gasoline vapors; etc.); a leak of natural gas;
etc.
Do not use this product near water, or when you are wet. For example, do
not use it in a wet basement or shower, or next to a swimming pool, bathtub,
kitchen sink, or laundry tub. Do not use liquids or aerosol sprays for cleaning.
If the product comes in contact with any liquids, unplug any line or power cord
immediately. Do not plug the product back in until it has dried thoroughly.
Install this product in a protected location where no one can trip over any line
or power cords. Protect cords from damage or abrasion.
If this product does not operate normally, see the Frequently asked
questions section in this user’s manual. If you cannot solve the problem, or if
the product is damaged, refer to the Limited warranty section. Do not open this
product except as may be directed in your user’s manual. Opening the product or
reassembling it incorrectly may expose you to hazardous voltage or other risks.
Replace batteries only as described in your user’s manual. Do not burn or
puncture batteries — they contain caustic chemicals.
This power adapter is intended to be correctly oriented in a vertical or floor
mount position. The prongs are not designed to hold the plug in place if it is
plugged into a ceiling, an under-the-table or a cabinet outlet.
•
•
•
•
•
•
•
•
35
Appendix
35
Important safety information
CAUTION
CAUTIONS
Use only the power adapter provided with this product. To obtain a replacement,
visit our website at businessphones.vtech.com or call 1 (800) 595-9511. In
Canada, dial 1 (866) 267-7377.
Use only the supplied rechargeable battery or replacement battery (model
BT291865). To order, visit our website at businessphones.vtech.com or call
1 (800) 595-9511. In Canada, dial 1 (866) 267-7377.
To prevent risk of fire or battery explosion, replace with the correct battery type.
Dispose of used batteries according to the instructions.
Especially about wireless headsets
Privacy: The same features that make a wireless headset convenient create
some limitations. Telephone calls are transmitted between the headset base and
the headset by radio waves, so there is a possibility that your wireless headset
conversations could be intercepted by radio receiving equipment within range
of the wireless headset. For this reason, you should not think of wireless
headset conversations as being as private as those on corded telephones.
Electrical power: The headset base of this wireless headset must be connected
to a working electrical outlet which is not controlled by a wall switch. Calls
cannot be made from the headset if the headset base is unplugged or
switched off, or if the electrical power is interrupted.
Potential TV interference: Some wireless headsets operate at frequencies
that may cause interference to TVs and VCRs. To minimize or prevent such
interference, do not place the headset base of the wireless headset near or on
top of a TV or VCR. If interference is experienced, moving the wireless headset
farther away from the TV or VCR will often reduce or eliminate the interference.
Rechargeable batteries: This product contains lithium-ion rechargeable
batteries. Exercise care in handling batteries in order not to create a short
circuit with conductive material such as rings, bracelets and keys. The battery or
conductor may overheat and cause harm. Observe proper polarity between the
battery and the battery charger.
Lithium-ion rechargeable batteries: Dispose of these batteries in a safe
manner. Do not burn or puncture. Like other batteries of this type, if burned or
punctured, they could release caustic material which could cause injury.
•
•
•
•
•
•
•
•
36
Appendix
36
Important safety information
The RBRC® Seal means that the manufacturer is voluntarily
participating in an industry program to collect and recycle
lithium-ion rechargeable batteries when taken out of service within
the United States. These batteries may be taken to a participating
local retailer of replacement batteries or recycling center. You may call
1-800-8-BATTERY® for locations accepting spent Li-ion batteries.
RBRC® and 1-800-8-BATTERY® are registered trademarks of the
Rechargeable Battery Recycling Corporation.
CAUTION
CAUTIONS
There may be a risk of explosion if you use a wrong type of battery. Use only the
supplied rechargeable battery or replacement battery (model BT291865).
Change this product's batteries only in accordance with the instructions and
limitations specified in this manual.
As with any batteries, do not allow conductive materials such as rings, bracelets
or keys to come in contact with the metallic parts of the battery. The battery or
conductor may overheat and cause harm.
Do not open or damage the batteries. Released electrolyte is corrosive and may
cause injury to the eyes or skin. The electrolyte may be toxic if swallowed.
Do not dispose of the batteries in a fire. Check with local waste management
codes for special disposal instructions. To prevent fire or shock hazard, do not
expose this product to water or any type of moisture.
Observe proper polarity orientation between the battery and metallic contacts.
Do not disassemble your headset. There are no user-serviceable parts inside. Refer
to qualified service personnel for servicing.
For pluggable equipment, the socket-outlet^pshall be installed near the equipment
and shall be easily accessible.
Precautions for users of implanted cardiac pacemakers
Cardiac pacemakers (applies only to digital cordless devices):
Wireless Technology Research, LLC (WTR), an independent research entity, led
a multidisciplinary evaluation of the interference between portable digital cordless
devices and implanted cardiac pacemakers. Supported by the U.S. Food and Drug
Administration, WTR recommends to physicians that:
Pacemaker patients
Should keep digital cordless devices at least six inches from the pacemaker.
Should NOT place digital cordless devices directly over the pacemaker, such as
in a breast pocket, when it is turned ON.
Should use the digital cordless device at the ear opposite the pacemaker.
WTR’s evaluation did not identify any risk to bystanders with pacemakers from other
persons using digital cordless devices.
SAVE THESE INSTRUCTIONS
•
•
•
•
•
•
•
•
•
•
•
37
Appendix
37
For C-UL compliance
In compliance with the bilingual requirements for safety, caution, and warning
markings of Canadian Federal and Provincial/Territorial statutes and regulations,
the French version of Important safety information is included.
Mesures de sécurité importantes
Lorsque vous utilisez votre appareil, vous devriez toujours suivre certaines mesures
de précaution de base afin de réduire les risques d’incendie, d’électrocution et de
blessures corporelles, dont ceux qui suivent :
Information relative à la sécurité
Veuillez lire et comprendre toutes les instructions de ce guide d’utilisation.
Relectez toutes les inscriptions apparaissant sur le produit.
Évitez d’utiliser le casque d’écoute pendant un orage. Il pourrait y avoir un
faible risque d’électrocution.
N’utilisez pas un casque d’écoute près d’une fuite de gaz. Dans certaines
circonstances, une flammèche pourrait se produire lorsque l’adaptateur est branché
à une prise de courant, ou lorsque le casque d’écoute est déposé sur son chargeur.
Ceci est un événement fréquent associé avec la fermeture d’un circuit électrique.
L’utilisateur ne devrait pas brancher un téléphone dans une prise de courant, et ne
devrait pas déposer un casque d’écoute chargé dans son chargeur, si le chargeur
du casque d’écoute se trouve dans un environnement comportant une concentration
de gaz inflammables ou ignifuges, à moins de se trouver dans un endroit où la
ventilation est adéquate.
N’utilisez pas ce produit près de l’eau ou lorsque vous êtes mouillés. Par
exemple, ne l’utilisez pas dans des sous-sols humides ou sous la douche, ou
près d’une piscine, d’un bain, d’un évier de cuisine, ou d’une cuve de lavage.
N’utilisez pas de liquides, ou de vaporisateurs aérosol de nettoyage. Si le produit
entre en contact avec du liquide, débranchez immédiatement le fil téléphonique
ou le cordon d’alimentation. Ne rebranchez pas le produit avant qu’il soit
complètement sec.
Installez cet appareil dans un endroit protégé où personne ne peut trébucher
sur les cordons d’alimentation ou la ligne téléphonique. Protégez les câbles
contre les dommages ou l’abrasion.
Si le produit ne fonctionne pas correctement, consultez la section
Dépannage (Frequently asked questions) de ce guide d’utilisation. Si vous
ne pouvez pas régler le problème, ou si le produit est endommagé, consultez
la section Garantie limitée (Limited warranty). N’ouvrez pas ce produit, sauf
tel qu’indiqué dans le guide d’utilisation. L’ouverture du produit ou le remontage
inadéquat pourrait vous exposer à des tensions dangereuses ou autres dangers.
•
•
•
•
•
•
38
Appendix
38
Remplacez les piles uniquement tel que décrit dans votre guide
d’utilisation. N’incinérez pas et ne percez pas les piles — elles contiennent des
produits chimiques caustiques.
L’adaptateur de courant est conçu pour être orienté verticalement ou
installé sur le plancher. Les broches ne sont pas conçues pour se maintenir
en place si la fiche est branchée dans une prise de courant au plafond, sous la
table ou sous une armoire.
CAUTION
MISES EN GARDE
N’utilisez seulement l’adaptateur inclus avec ce produit. Pour obtenir une
pièce de rechange, visitez notre site Web au businessphones.vtech.com ou
composez le 1 (800) 595-9511. Au Canada, composez le 1 (866) 267-7377.
N’utilisez que la pile de rechargeable incluse ou une pile de rechange
(modèle BT291865). Pour commander, visitez notre site WebBT291865). Pour commander, visitez notre site Web). Pour commander, visitez notre site Web
businessphones.vtech.com ou composez le 1 (800) 595-9511. Au Canada,
composez le 1 (866) 267-7377.
Afin de prévenir les risques d’incendie ou d’explosion de la pile, replacez la
pile avec une pile du même type. Jetez les piles épuisées en respectant les
instructions.
Spécifiquement en rapport avec casque d’écoute sans fil
Confidentialité : Les mêmes caractéristiques qui rendent le casque d’écoute
sans fil si pratique créent également des restrictions. Les appels téléphoniques
sont transmis entre le socle du casque d’écoute et le casque d’écoute par le biais
d’ondes radio, et il se peut que vos conversations téléphoniques sur le casque
d’écoute sans fil soient interceptées par d’autres équipements de réception
d’ondes radio au sein de la portée du casque d’écoute sans fil. Pour cette raison,
vous ne devez pas considérer les conversations sur un téléphone sans fil
comme étant aussi confidentielles que celles d’un téléphone à cordon.
Alimentation électrique : La base de ce téléphone sans fil (de ce casque
d’écoute sans fil) doit être branchée à une prise de courant électrique
fonctionnelle. La prise électrique ne doit pas être contrôlée par un interrupteur
mural. Les appels ne peuvent pas être effectués à partir du socle du casque
d’écoute n’est pas branchée, si elle est hors fonction ou si le courant
électrique est coupé.
•
•
•
•
•
•
•
For C-UL compliance
39
Appendix
39
Interférences potentielles aux téléviseurs: Certains casques d’écoute
sans fil fonctionnent sur des fréquences pouvant causer des interférences
aux téléviseurs et magnétoscopes. Pour réduire ou prévenir de tels parasites,
ne pas déposer le socle du casque d’écoute à proximité d’un téléviseur ou
magnétoscope, ni directement sur celui-ci. Si votre téléviseur affiche des
interférences, éloignez le casque d’écoute sans fil de celui-ci afin de réduire les
parasites.
Piles rechargeables: Ce produit comporte des piles rechargeables au lithium-
ion. Usez de prudence lorsque vous manipulez de telles piles et veillez à ne
pas les court-circuiter avec des matériaux conducteurs, tels que des bagues,
bracelets et clés. La pile ou le conducteur peut surchauffer et vous brûler.
Respectez la polarité adéquate entre les piles et le chargeur de piles.
Piles rechargeables au lithium-ion: Jetez ces piles de manière sécuritaire.
N’incinérez pas et ne peercez pas les piles. Comme pour les autres piles du
même type, si elles sont brûlées ou percées, des matières corrosives peuvent
s’en échapper, ce qui risque de causer des brûlures ou autres blessures
corporelles.
Le sceau de l’organisme de recyclage RBRCMD sur les piles
au lithium-ion signifie que le fabricant de cet appareil participe
volontairement au programme industriel visant à reprendre et
recycler ce type de piles lorsqu’elles ne servent plus, au sein du
territoire des États-Unis et du Canada. Vous devez apporter ces
piles chez un détaillant participant ou le centre de recyclage le plus
près de chez vous. Ou vous pouvez composer le
1-800-8-BATTERYMD afin de connaître les endroits qui acceptent les
piles au lithium-ion mortes.
RBRCMD et 1-800-8-BATTERYMD sont des marques déposées de
Rechargeable Battery Recycling Corporation.
CAUTION
MISES EN GARDE
Il y a une faible risque d’explosion si vous utilisez le mauvais type de pile.
N’utilisez que la pile rechargeable incluse ou conçue pour fonctionner avec votre
appareil (modèle BT291865).
Remplacez cette pile en respectant les instructions et les limitations spécifiées
dans ce guide d’utilisation.
Comme avec tout matériaux conducteur, veillez à ne pas court-circuiter les
bornes de la pile avec des matériaux conducteurs, tels que des bagues,
bracelets et clés. La pile ou le conducteur peut surchauffer et vous brûler. La pile
ou les conducteurs peuvent surchauffer et causer des blessures.
•
•
•
•
•
•
For C-UL compliance
40
Appendix
40
For C-UL compliance
N’ouvrez pas et n’endommagez les piles. L’électrolyte qui s’en dégagerait est
corrosif et peut causer des blessures aux yeux ou à la peau. L’électrolyte est
toxique si avalé.
N’incinérez pas les piles. Vérifiez auprès des autorités locales pour les
instructions de mise aux rebus locales. Afin de prévenir les risques d’incendies,
n’exposez pas ce produit à l’eau ou à l’humidité.
Veuillez respecter la polarité des piles et des bornes métalliques.
Ne démontez pas votre casque d’écoute. Aucune pièce pouvant être réparée
par l’utilisateur ne se trouve à l’intérieur de l’appareil. Confiez la réparation à un
technicien qualifié.
Pour les PRODUITS À BRANCHER À UNE PRISE DE COURANT, la prise de
courant doit être installée près du produit, afin d’assurer une accessibilité sécuritaire
à la prise de courant
Mesures préventives pour les utilisateurs de stimulateurs cardiaques implan-
tés dans l’organisme
Stimulateurs cardiaques (ne s’applique qu’aux dispositifs numériques sans fil):
L’organisme ‘Wireless Technology Research, LLC (WTR)’, une firme de recherche
indépendante, a mené une évaluation pluridisciplinaire des interférences entre
les dispositifs numériques sans fil et les stimulateurs cardiaques implantés dans
l’organisme. Appuyée par l’Administration des aliments et drogues (FDA) des États-
unis, la firme WTR recommande aux médecins:
Avis aux détenteurs de stimulateurs cardiaques
Ils doivent tenir les dispositifs numériques sans fil à une distance d’au moins six
pouces du stimulateur cardiaque.
Ils ne doivent PAS placer les dispositifs numériques sans fil directement sur le
stimulateur cardiaque, tel que dans une poche de chemise, lorsque celui-ci est
en fonction.
Ils doivent utiliser les dispositifs numériques sans fil en les appuyant sur l’oreille
qui se trouve dans la direction opposée au stimulateur cardiaque.
L’étude effectuée par l’organisme WRS n’a pas identifié de risque pour les
détenteurs de simulateurs cardiaques causé par les gens qui utilisent des dispositifs
numériques sans fil à proximité de ceux-ci.
CONSERVEZ CES INSTRUCTIONS
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Appendix
41
FCC Part 68 and ACTA
This equipment complies with Part 68 of the FCC rules and with technical
requirements adopted by the Administrative Council for Terminal Attachments
(ACTA). The label on the back or bottom of this equipment contains, among other
things, a product identifier in the format US: AAAEQ##TXXXX. This identifier must
be provided to your telephone service provider upon request.
The plug and jack used to connect this equipment to premises wiring and the
telephone network must comply with applicable Part 68 rules and technical
requirements adopted by ACTA. A compliant telephone cord and modular plug is
provided with this product. It is designed to be connected to a compatible modular
jack that is also compliant. An RJ11 jack should normally be used for connecting to
a single line and an RJ14 jack for two lines. See the installation instructions in the
user’s manual.
The Ringer Equivalence Number (REN) is used to determine how many devices you
may connect to your telephone line and still have them ring when you are called.
The REN for this product is encoded as the 6th and 7th characters following the
US: in the product identifier (e.g. if ## is 03, the REN is 0.3). In most, but not all
areas, the sum of all RENs should be five (5.0) or less. For more information, please
contact your telephone service provider.
This equipment may not be used with party lines. If you have specially wired alarm
dialing equipment connected to your telephone line, ensure the connection of this
equipment does not disable your alarm equipment. If you have questions about what
will disable alarm equipment, consult your telephone service provider or a qualified
installer.
If this equipment is malfunctioning, it must be unplugged from the modular jack until
the problem has been corrected. Repairs to this telephone equipment can only be
made by the manufacturer or its authorized agents. For repair procedures, follow the
instructions outlined under the Limited warranty.
If this equipment is causing harm to the telephone network, the telephone service
provider may temporarily discontinue your telephone service. The telephone service
provider is required to notify you before interrupting service. If advance notice is not
practical, you will be notified as soon as possible. You will be given the opportunity to
correct the problem and the telephone service provider is required to inform you of
your right to file a complaint with the FCC. Your telephone service provider may make
changes in its facilities, equipment, operation, or procedures that could affect the
proper functioning of this product. The telephone service provider is required to notify
you if such changes are planned.
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FCC Part 68 and ACTA
If this product is equipped with a corded or cordless handset, it is hearing aid
compatible.
If this product has memory dialing locations, you may choose to store emergency
telephone numbers (e.g. police, fire, medical) in these locations. If you do store or
test emergency numbers, please:
Remain on the line and briefly explain the reason for the call before hanging up.
Perform such activities in off-peak hours, such as early morning or late evening.
Industry Canada
This device complies with Industry Canada licence-exempt RSS standard(s).
Operation is subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Privacy of communications may not be ensured when using this telephone.
The term ‘’IC:‘’ before the certification/registration number only signifies that the
Industry Canada technical specifications were met.
The Ringer Equivalence Number (REN) for this terminal equipment is 1.0. The REN
is an indication of the maximum number of devices allowed to be connected to a
telephone interface. The termination on an interface may consist of any combination
of devices subject only to the requirement that the sum of the RENs of all the
devices does not exceed five.
This product meets the applicable Innovation, Science, and Economic Development
Canada technical specifications.
43
Appendix
43
FCC Part 15
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
Warning: Changes or modifications to this unit not expressly approved by the party
responsible for compliance could void the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for
a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference in
a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is needed.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this equipment not expressly approved by the party
responsible for compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation. Privacy of communications may not be ensured when
using this device.
To ensure safety of users, the FCC has established criteria for the amount of radio
frequency energy that can be safely absorbed by a user or bystander according
to the intended usage of the product. This product has been tested and found to
comply with the FCC criteria. Use of other accessories may not ensure compliance
with FCC RF exposure guidelines. The headset may be safely held against the ear
of the user. The headset base shall be installed and used such that parts of the
user’s body other than the hands are maintained at a distance of approximately
20 cm (8 inches) or more. A USB cable with a ferrite core must be used with this
equipment to ensure compliance with Class B FCC limits.
This Class B digital apparatus complies with Canadian requirement:
CAN ICES-3 (B)/NMB-3(B).
44
Appendix
44
California Energy Commission battery charging
testing instructions
This wireless headset is set up to comply with the energy-conserving standards right
out of the box. These instructions are intended for California Energy Commission (CEC)
compliance testing only. When the CEC battery charging testing mode is activated, all
headset functions, except battery charging, will be disabled.
If you have registered the wireless headset to the VH6210/VH6211 headset base, below
are the testing instructions.
To activate the CEC battery charging testing mode:
1. Unplug the headset base power adapter from the power outlet. Make sure the headset
is plugged with the charged battery before proceeding.
2. Press and hold PAIR on the headset base while powering up the base by plugging in
the adapter.
3. After about 20 seconds, when the blue PHONE light on the headset base starts
flashing, release PAIR and then press it again within two seconds.
The process takes up to one minute to complete. When the headset successfully enters
the CEC battery charging testing mode, the LED light flashes slowly in red and blue.
NOTE: When the headset fails to enter this mode, repeat all the steps mentioned above.
To deactivate the CEC battery charging testing mode:
1. Unplug the headset base power adapter from the power outlet, then plug it back in.
The headset base is powered up as normal.
2. Register the headset back to the headset base. See page 46 for headset registration
instructions.
If you have registered the wireless headset to a compatible VTech DECT cordless
telephone, please refer to the respective user's manual for the activation and deactivation
of CEC battery charging testing mode.
If you have registered the wireless headset to a telephone base that does not have CEC
battery charging testing mode, all telephone functions on the wireless headset, except
battery charging, will be disabled.
45
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45
Limited warranty
1. What does this limited warranty cover?
VTech of this VTech product warrants to the holder of a valid proof of purchase
(“CONSUMER” or “you”) that the product and all accessories provided in the
sales package (“PRODUCT”) are free from defects in material and workmanship,
pursuant to the following terms and conditions, when installed and used normally
and in accordance with the PRODUCT operating instructions. This limited
warranty extends only to the CONSUMER for products purchased and used in
the United States of America and Canada.
2. What will be done if the PRODUCT is not free from defects in materials
and workmanship during the limited warranty period (“materially defective
PRODUCT”)?
During the limited warranty period, VTech’s authorized service representative
will repair or replace at VTech’s option, without charge, a materially defective
PRODUCT. If VTech repairs the PRODUCT, they may use new or refurbished
replacement parts. If VTech chooses to replace the PRODUCT, they may replace
it with a new or refurbished PRODUCT of the same or similar design. VTech
will retain defective parts, modules, or equipment. Repair or replacement of
the PRODUCT, at VTech’s option, is your exclusive remedy. VTech will return
repaired or replacement products to you in working condition. You should expect
the repair or replacement to take approximately 30 days.
3. How long is the limited warranty period?
The limited warranty period for the PRODUCT extends for ONE (1) YEAR
from the date of purchase. If VTech repairs or replaces a materially defective
PRODUCT under the terms of this limited warranty, this limited warranty also
applies to repaired or replacement PRODUCT for a period of either (a) 90 days
from the date the repaired or replacement PRODUCT is shipped to you or, (b)
the time remaining on the original one-year limited warranty; whichever is longer.
46
Appendix
46
Limited warranty
4. What is not covered by this limited warranty?
This limited warranty does not cover:
PRODUCT that has been subjected to misuse, accident, shipping or other
physical damage, improper installation, abnormal operation or handling,
neglect, inundation, fire, water, or other liquid intrusion; or
PRODUCT that has been damaged due to repair, alteration, or modification
by anyone other than an authorized service representative of VTech; or
PRODUCT to the extent that the problem experienced is caused by signal
conditions, network reliability or cable or antenna systems; or
PRODUCT to the extent that the problem is caused by use with non-VTech
accessories; or
PRODUCT whose warranty/quality stickers, PRODUCT serial number plates
or electronic serial numbers have been removed, altered or rendered illegible;
or
PRODUCT purchased, used, serviced, or shipped for repair from outside the
United States of America or Canada, or used for commercial or institutional
purposes (including but not limited to products used for rental purposes); or
PRODUCT returned without a valid proof of purchase (see item 6 on the next
page); -or-
Charges for installation or setup, adjustment of customer controls, and
installation or repair of systems outside the unit.
5. How do you get warranty service?
To obtain warranty service in the United States of America, visit
businessphones.vtech.com or call 1 (800) 595-9511. In Canada,
call 1 (866) 267-7377.
NOTE: Before calling for service, please review the user’s manual; a check of the
PRODUCT's controls and features may save you a service call.
Except as provided by applicable law, you assume the risk of loss or damage
during transit and transportation and are responsible for delivery or handling
charges incurred in the transport of the PRODUCT(s) to the service location.
VTech will return repaired or replaced PRODUCT under this limited warranty to
you. Transportation, delivery or handling charges are prepaid. VTech assumes no
risk for damage or loss of the PRODUCT in transit. If the PRODUCT failure is not
covered by this limited warranty, or proof of purchase does not meet the terms of
this limited warranty, VTech will notify you and will request that you authorize the
cost of repair prior to any further repair activity. You must pay for the cost of repair
and return shipping costs for the repair of products that are not covered by this
limited warranty.
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Appendix
47
Limited warranty
6. What must you return with the PRODUCT to get warranty service?
You must:
Return the entire original package and contents including the PRODUCT to the
service location along with a description of the malfunction or difficulty; and
Include a “valid proof of purchase” (sales receipt) identifying the PRODUCT
purchased (PRODUCT model) and the date of purchase or receipt; and
Provide your name, complete and correct mailing address, and telephone
number.
7. Other limitations
This warranty is the complete and exclusive agreement between you and VTech of
this PRODUCT. It supersedes all other written or oral communications related to this
PRODUCT. VTech provides no other warranties for this PRODUCT. The warranty
exclusively describes all of VTech’s responsibilities regarding the PRODUCT. There
are no other express warranties. No one is authorized to make modifications to this
limited warranty and you should not rely on any such modification.
State/Provincial Law rights: This warranty gives you specific legal rights, and you
may also have other rights which vary from state to state or province to province.
Limitations: Implied warranties, including those of fitness for a particular purpose
and merchantability (an unwritten warranty that the PRODUCT is fit for ordinary
use) are limited to one year from date of purchase. Some states/provinces do not
allow limitations on how long an implied warranty lasts, so the above limitation
may not apply to you. In no event shall VTech be liable for any indirect, special,
incidental, consequential, or similar damages (including, but not limited to lost
profits or revenue, inability to use the PRODUCT or other associated equipment,
the cost of substitute equipment, and claims by third parties) resulting from
the use of this PRODUCT. Some states/provinces do not allow the exclusion
or limitation of incidental or consequential damages, so the above limitation or
exclusion may not apply to you.
Please retain your original sales receipt as proof of purchase.
a.
b.
c.
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Appendix
48
Disclaimer and Limitation of Liability
VTech Communications, Inc. and its suppliers assume no responsibility for any
damage or loss resulting from the use of this user’s manual. VTech Communications,
Inc. and its suppliers assume no responsibility for any loss or claims by third parties
that may arise through the use of this product. VTech Communications, Inc. and its
suppliers assume no responsibility for any damage or loss caused by deletion of
data as a result of malfunction, dead battery, or repairs. Be sure to make backup
copies of important data on other media to protect against data loss.
Company: VTech Communications, Inc.
Address: 9590 SW Gemini Drive, Suite 120, Beaverton, OR 97008, United States
Phone: 1 (800) 595-9511 in the U.S. or 1 (800) 267-7377 in Canada
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Appendix
49
Technical specifications
RF frequency band 1921.536MHz - 1928.448MHz
Channels 5
Operating temperature 32°F - 122°F
0°C - 50°C
Headset base voltage
(AC voltage, 60Hz) 96Vrms - 127Vrms
Headset base voltage
(AC adapter output) Output 1: 6VDC @450mA
Output 2: 6VDC @300mA
Headset operating voltage 3.2VDC - 4.2VDC
Replacement battery 3.7V 140mAH
VTech Communications, Inc.
A member of THE VTECH GROUP OF COMPANIES.
VTech is a registered trademark of VTech Holdings Limited.
Specifications are subject to change without notice.
© 2017 VTech Communications, Inc.
All rights reserved. 10/17. VH6210_VH6211_CIB_V1.0
Designed to fit your home.
And your life.