VTech Telecommunications 80-7964-00 1.9GHz Cordless Deskset User Manual SB67148 manual 100929 english

VTech Telecommunications Ltd 1.9GHz Cordless Deskset SB67148 manual 100929 english

Users Manual

User’s manualSynJ SB67148 DECT 6.0 4-line expansion deskset for use with AT&T model SynJ SB67118/SB67138
Congratulationson your purchase of this AT&T product. Before using this AT&T product, please read the Important safety information on pages 77-78 of this manual. Please thoroughly read this user’s manual for all the feature operations and troubleshooting information necessary to install and operate your new AT&T product. You can also visit our website at www.telephones.att.com or call 1 (888) 915-2007. In Canada, dial 1 (866) 288-4268.Model number: SynJTM SB67148Type: DECT 6.0 expansion desksetSerial number:Purchase date:Place of purchase:Both the model and serial numbers of your AT&T product can be found on the bottom of the deskset. Save your sales receipt and original packaging in case it is necessary to return this product for warranty service. © 2010 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Printed in China. SynJTM is a trademark of Advanced American Telephones.TCompatible withHearing Aid T-CoilTIA-1083Telephones identified with this logo have reduced noise and interference when used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083 Compliant Logo is a trademark of the Telecommunications Industry Association. Used under license.The ENERGY STAR® program (www.energystar.gov) recognizes and encourages the use of products that save energy and help protect our environment. We are proud to supply this product with an ENERGY STAR® qualified power adapter meeting the latest energy efficiency guidelines.
Parts checklistCheck to make sure the telephone package includes the following items:Handset with coiled cord installedUser's manual DesksetDeskset power adapterBackup batteryQuick start guideUser’s manualSynJ SB67148 DECT 6.0 4-line corded base expansion deskset for use with AT&T model SynJ SB67118/SB67138Quick start guideSynJ SB67148 DECT 6.0 4-line corded base expansion deskset for use with AT&T model SynJ SB67118/SB67138
Table of contentsUser’s manualSynJ SB67148 DECT 6.0 4-line corded/cordlesssmall business systemGetting startedQuick reference guide .............................. 1Installation...................................................... 4Deskset installation.................................... 5Backup battery installation .................... 6Backup battery charging ......................... 7Add and register a deskset.................... 8Register a deskset to your SynJ SB67118 telephone base.................... 8Register the deskset to your SynJ SB67138 telephone base.................... 9Deregister the deskset ...........................10Add a corded headset ............................11Add a corded headset to the deskset .......................................................11Deskset operationDeskset setup..............................................12Menu settings..........................................12Ringer volume.........................................12Ringer tone...............................................13LCD contrast ............................................14Key tone.....................................................14Language...................................................15Line selection ..........................................15Deskset name..........................................16Hold reminder .........................................16Speed dial setup....................................17Customer support .................................17Deskset basic operation ........................18Line indicators.........................................18Make a call................................................18To end a call ............................................19On hook dialing (predialing)............19Switch between the speakerphoneand the corded handset ....................20Switch between the speakerphoneand the corded headset ....................20Switch between the corded handset and the corded headset...20Dial a speed dial number..................20Answer a call...........................................21Temporary ringer silencing...............21Deskset basic operation ........................21Last number redial................................22Deskset basic operation ........................22Options while on calls............................23Volume control .......................................23Call waiting...............................................23Mute .............................................................23Call privacy...............................................24Record a call............................................25Hold..............................................................26Switch between lines ..........................26Join a call in progress.........................26Chain dialing............................................27Three-way conference calls .............27COVM (central office voicemail).....29Intercom.........................................................30Make an intercom call to theSB67118/SB67138 telephone base or a cordless handset..............30Answer an incoming call during an intercom call.....................................31Answer an intercom call....................31End an intercom call............................31Call transfer using intercom................32Push to talk (PTT) intercom .................34
PTT to a handset or the main base.........................................34PTT to all handsets and the main base.........................................35Answer a PTT call..................................36Convert a PTT call to an intercom call.....................................36End a PTT call ........................................36DirectoryAbout the directory..................................37Capacity .....................................................37Exit the directory...................................37Create directory entries.........................38Create a new directory entry ..........38Store a pause in a directory entry...39Store a flash in a directory entry...39Review directory........................................40Review directory entries ....................40Search directory.........................................41Search by name .....................................41Dial, delete or edit directory entries...42Display dial ...............................................42Delete an entry.......................................42Delete all entries...................................42Edit an entry ............................................42Caller IDAbout caller ID ...........................................43Information about caller ID with call waiting ....................................43Caller ID Information...............................44How the caller ID information (call log) works.......................................44Caller ID operation...................................45Memory match........................................45Missed (new) calls indicator.............45Review the caller ID information...45View dialing options.............................46Dial a call log entry..............................46Delete the call log entries................46Save a call log entry to the directory............................................47Reasons for missing caller ID information.........................................48Answering systemAnswering system and voicemail......49Answering system capacity..............50Voice prompts.........................................50Deskset mailbox setup ...........................51Deskset mailbox overview ................51New message indication....................51Fast answer mode.................................51Set access code (remote access code) and mailbox security..............52Notify alert................................................53Deskset announcement setup ........55Switch to general mailbox ................56Message playback.....................................57Options during playback....................57Transfer messages ................................58Call back to the mailbox message caller........................................58Delete all old messages.....................59Record and deliver memos ..................60Remote access............................................61AppendixScreen icons, indicator tones and lights ..................................................63Screen icons.............................................63Indicator tones........................................63Deskset display screen messages.....65Troubleshooting .........................................68Maintenance.................................................76Important safety information ..............77FCC part 68 and ACTA............................79FCC part 15..................................................80Limited warranty........................................81Technical specifications .........................83IndexIndex................................................................84
1Quick reference guideNEW CALL indicatorOn when there are new or missed calls (page 45).Navigation keysWhile in menus, press DIR or CID to scroll through the menus, highlight items or to change settings.While entering names or numbers, press or to move the cursor to the left or right.While playing back messages, press to repeat the message, or press twice to hear the previous message, or press to skip to the next message. /RepeatDuring message playback, press to repeat a message, or press twice to play the previous message (page 57).EXITWhile in a menu, press to cancel an operation and exit the menu display.HOLDPress to place an outside call on hold.LINE 1-LINE 4 keysPress to make or answer a call on the desired line (pages 18-19).CIDPress to view caller ID information (page 45).DIRPress to view directory information (page 40).X/DELETEPress to delete the message currently playing (page 57).Press to delete an entry while reviewing the redial list, directory or call log.While entering names or numbers, press to delete a digit or character./MAILBOXWhen in idle mode, press to enter the general or an assigned mailbox menu (page 57).Softkeys (2)Press to select a menu item displayed above the key./SKIPDuring message playback, press to skip to the next message (page 57).Getting started
2Getting startedMUTEDuring a call, press to mute the microphone (page 23).During an incoming call, press to mute the ringer (page 21).VOL+/VOL-During a call, press to adjust the listening volume (page 23).During message playback, press to adjust the playback volume (page 57).Press to adjust the ringer volume (page 12). SPEAKERPress to turn on the speakerphone. Press again to turn it off (page 20).FLASHDuring a call, press to answer an incoming call when you receive a call waiting alert (page 23).INTWhen in idle mode, press to initiate an intercom call (page 30).HEADSET When a corded headset is connected to the deskset, press to get a line, answer a call or hang up (page 19).The red indicator is on when the headset is in use. Quick reference guidePTTPress to initiate a PTT call (page 34).Press and hold to broadcast to all extension (page 35).Speed dial keysPress to review or dial a stored sped dial number when the deskset is in idle (page 20).LOWERPress to enter the lower speed dial location. (page 20).
3Getting startedMain menuThe > symbol highlights a menu item. Main menuDirectory (page 38)Call log (page 45)Ringer setting (page 13)Mailbox setup (page 51)Deskset setup (pages 12-17)COVM (page 29)Speed dial setup (page 17)Customer support (page 17)Using menusPress the Menu softkey to show the first menu item, Directory.Press DIR or CID to scroll through menu items.Press the Select softkey to select or Save to save changes to a highlighted menu item.Press Back to cancel an operation or back up to the previous menu.1.2.3.4.MenuQuick reference guide>Directory Call log Ringer setting Mailbox setupBack SelectL1 L2 L3 L41:Deskset 10 Missed calls10:01AM 11/23Redial MenuL1 L2 L3 L4Directory cardTo write names on the directory card, follow the steps Remove the clear plastic cover by inserting the tip of a small item such as a paperclip into the hole at the top edge of the cover.Pull out the directory card.Write the information on the directory card.Replace the directory card and the plastic cover.1.2.3.4.
4Getting startedInstall the deskset close to a power outlet not controlled by a wall switch. The deskset should be placed on a flat surface. For optimum range and better reception, place the deskset in a central and open location.Your product may be shipped with a protective sticker covering the deskset display - remove it before use.For customer service or product information, visit our website at www.telephones.att.com or call 1 (888) 915-2007. In Canada, dial 1 (866) 288-4268.Avoid placing the deskset too close to:Communication devices such as television sets, VCRs, or other cordless telephones.Excessive heat sources.Noise sources such as a window with traffic outside, motors, microwave ovens, refrigerators, or fluorescent lighting.Excessive dust sources such as a workshop or garage.Excessive moisture.Extremely low temperature.Mechanical vibration or shock such as on top of a washing machine or work bench.•••••••Installation
5Getting startedDeskset installationIMPORTANT INFORMATION:Use only the power adapter supplied with this product. To order a replacement power adapter, visit our website at www.telephones.att.com,or call 1 (888) 915-2007.In Canada, dial 1 (866) 288-4268.The power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.••Install the deskset as shown below.Plug the end of the coiled handset cord into the jack at the bottom of the deskset. Plug the small end of the power adapter into the power jack at the bottom of the deskset. Plug the large end of the poweradapter into a power outlet not controlled by a wall switch.Raise the antenna for optimum wireless range and performance.Route the power adapter cord through the slot at the bottom of the deskset.
6Getting startedIMPORTANT INFORMATION:Use only the supplied rechargeable battery or replacement battery. To order, visit our website at www.telephones.att.com,or call 1 (888) 915-2007.In Canada, dial1 (866) 288-4268.Press the tab and lift up the battery compartment cover..Step 11Place the battery in the compartment. Make sure the supplied battery with the label THIS SIDE UP facing up as indicated.Align the cover flat against the battery compartment, then slide it to the left until it clicks into place to lock the cover.Step 3Backup battery installationBattery Pack89-1323-00-00Model 279103.6V 600mAh NI-MHWARNING: DO NOT BURN ORPUNCTURE BATTERIESMADE IN CHINA BY1029Battery Pack89-1323-00-00Model 279103.6V 600mAh NI-MHWARNING: DO NOT BURN ORPUNCTURE BATTERIESMADE IN CHINA BY1029Install the backup battery as shown below. In the event of a power failure, the charged backup battery allows the deskset operate. Plug in the AC power adapter into the power jack at the bottom of the deskset to charge the backup battery.See the charging time on the previous page.Step 2Lift up the tab to open the backup battery compartment cover.Step 4
7Getting startedBackup battery chargingIf the deskset loses power but you have installed the backup battery, the screen indicates the battery status (see table below) and displays Check AC power. Refer to the Deskset installation on page 5 for reconnecting the deskset with the power adapter. If it is in low battery mode, the screen displays Low battery. The backup battery is fully charged after 16 hours of continuous charging. See the table on page 83 for battery operating times.The following table summarizes the battery charge indicators and actions to take.Battery indicators Battery status ActionThe screen shows Low battery and flashes.Battery has enough charge to be used for a short time.Charge without interruption at least one hour.The screen shows .Battery is fully charged. To keep the battery charged, keep the adapter plugged into the jack at the bottom of the deskset.
8Getting startedAdd and register a desksetThe handset provided with the SynJ SB67118/SB67138 is already registered as Handset 1. Additional deskset is assigned numbers in the order they are registered (Deskset 2 to Deskset 10). You can register a maximum of 10 desksets.You can add desksets (SynJ SB67148, sold separately) to the SynJ SB67118/SB67138 at any time, but each new deskset must be registered with the main telephone base before use. The SynJ SB76148 is assigned as X:Deskset X. Each deskset must be registered separately.Before using a new SynJ SB67148 expansion deskset, you must register it with the SynJ SB67118/SB67138 (sold separately). Start registration when the deskset screen shows Press MENU on BS, sel Registration & sel Register HS. Then press Start.Register a deskset to your SynJ SB67118 telephone baseOn the SynJ SB67118 telephone base, press MENU/ENTER.Scroll down to Registration and press MENU/ENTER.Press MENU/ENTER again to select Register HS. The main telephone base displays Handset registering.Press the Start softkey on the unregistered deskset.The deskset shows Register...Please wait. It takes up to 60 seconds to complete the registration. You hear a beep when the registration is successful. The telephone base shows Deskset registered. The deskset shows Registered and then the deskset shows X:Deskset X(X represents the extension number [1-0]; Deskset Xrepresents the default deskset name).1.2.3.4.COVMSpeed dial setupCustomer supportRegistration>Register HSCordless headsetDeregistration>HandsetregisteringDesksetregistered2:Deskset 2Press MENU onMAIN base, selectRegisteration &then Register HS.Then press Start
9Getting startedAdd and register a desksetRegister the deskset to your SynJ SB67138 telephone baseOn the SynJ SB67138 telephone base, press MENU/ENTER.Scroll down to Registration and press MENU/ENTER.Press MENU/ENTER again to select Registeration. The telephone base screen shows Registering new device...Press the Start sofkey on the unregistered deskset. Thedeskset shows Registering...Please wait. It takes up to60 seconds to complete the registration. You hear a beep sound when the registration is successful. The telephone base shows Deskset registered. The deskset shows Registered. Then the deskset shows X:Deskset X (X represents the extension number [1-0];Deskset X represents the default deskset name).NOTE: If the registration is not successful, the screen shows Press MENU on BS, sel Registration & sel Register HS. Then press Start.Try the registration process again.1.2.3.4.COVMSpeed dial setupCustomer supportRegistration>Register HSDeregistration>Registeringnew device...Desksetregistered2:Deskset 2
10Getting startedDeregister the desksetYou may need to deregister the deskset from the telephone base if you already have ten registered devices and need to replace a deskset, or if you wish to change the assigned number of your registered devices.You must first deregister ALL the registered devices, and then register each deskset (or handset) that you wish to user again, one at a time.Pleaes read carefully through all the instructions in this section before beginning the deregistration process.Please make sure the telephone system is not in use before deregistration. Deregister a deskset does not remove the data saved on the device. For details, see the Deregister handsets and headset in the user’s manual of AT&T model SynJ SB67118 (sold separately) or SynJ SB67138 (sold separately).On the SynJ SB67118/SB67138 telephone base, press MENU/ENTER.Scroll down to Deregistration and press MENU/ENTER.The telephone base shows Deregister all devices? <=No >=Yes. Press REP to exit or press SKIP to continue the deregistration process.The telephone base shows Deregistering. It takes up to 10 seconds to complete the deregistration process. The telephone base shows All handsets deregistered and beeps when the deregistration is successful.NOTES: If the deregistration process fails, you may need to reset the system and try again. To reset, you can press EXIT on the telephone base. You can also reset the telephone base by unplugging the power from the telephone base and plugging it back in.To register a deskset again, refer to the registration information on page 8.1.2.3.4.••Deregister alldevices?<=No >=YesDeregisteringAll handsetsderegistered
11Getting startedYou can use this deskset handsfree when you install any industry-standard 2.5mm corded telephone headset (purchased separately). For best results, use 2.5mm corded headset. To purchase a headset, visit our website at www.telephones.att.com, or call 1 (888) 915-2007. In Canada, dial 1 (866) 288-4268. See page 19 for instructions on using the corded headset with this deskset. Plug a 2.5 mm headset into the HEADSET/AUX IN jack on the side of the deskset.Side view of the desksetAdd a corded headset to the desksetAdd a corded headset
12Menu settingsUse the menus to change the deskset settings.Press the Menu softkey to enter the main menu when the deskset is idle.Press DIR or CID to scroll to the feature to beto scroll to the feature to be changed. The > symbol indicates the selected menu item. Press the Select softkey to select the menu item.Press the Back softkey to cancel an operation, exit the menu display, or return to the previous menu.-OR-Press to return to the previous menu.-OR-Press EXIT to exit to idle without making any changesRinger volumeUse this feature to set the ringer volume to one of three levels or turn the ringer off. When the ringer is off, icon appears on the deskset.When the deskset is idle, press the Menu softkey.Press DIR or CID to scroll to Ringer setting.Press the Select softkey twice to select Ringer volume.Press DIR, or VOL+ to increase the ringer volume. Press CID, or VOL- to derease the ringer volume. Press the Set softkey to save the setting and return to the previous menu. There is a confirmation tone.NOTE: The ringer volume also determines the ringer volume for intercom calls (page 30). If the ringer volume is set to off, the deskset is silenced for all incoming calls, including intercom calls.1.2.3.4.1.2.3.4.5.Deskset setup>Directory Call log Ringer setting Mailbox setupBack SelectL1 Directory Call log>Ringer setting Mailbox setupBack SelectL1>Ringer volume Ringer toneBack SelectL1Back SetRinger volumeL1Deskset operation
13Deskset operationRinger toneUse this feature to choose one of the seven ringer tones for incoming calls. You can choose different ringer tones for different lines so you can easily identify which line is ringing. When the deskset is idle, press the Menu softkey.Press DIR or CID to scroll to Ringer setting. Press the Select softkey.Press DIR or CID to scroll to Ringer tone. Press the Select softkey.Press or to select a desired line (L1, L2, L3 or L4).Press DIR or CID to select a desired ringer tone.Repeat steps 4-5 above to choose ringer tones for other lines if desired.Press the Save softkey to save the setting and return to the previous menu. There is a confirmation tone.NOTE: If you turn off the ringer volume, you will not hear ringer tone samples.1.2.3.4.5.6.7.Deskset setup Directory Call log>Ringer setting Mailbox setupBack SelectL1 Ringer volume>Ringer toneBack SelectL1Back SaveRinger toneL1 L2 L3 L413 1 1L1
14Deskset operationLCD contrastUse this feature to adjust the screen contrast to one of five levels to optimize readability in different lighting conditions.When the deskset is idle, press the Menu softkey.Press DIR or CID to scroll to Deskset setup. Press the Select softkey. Press the Select softkey to select LCD contrast. Press the Select softkey.Press DIR or CID to adjust the screen contrast level. The screen display temporarily fades away as you press CID and reappears as you press DIR.Press the Save softkey to save the setting and return to the previous menu. There is a confirmation tone.Key toneUse this feature to turn the key tone on or off. The deskset is factory programmed to beep with each key press. If you turn off the key tone, there are no beeps when you press keys. When the deskset is idle, press the Menu softkey.Press DIR or CID to scroll to Deskset setup. Press the Select softkey.Press DIR or CID to scroll to Key tone. Press the Select softkey.Press DIR or CID to scroll to On or Off.Press the Save softkey to save the setting and return to the previous menu. There is a confirmation tone.1.2.3.4.5.1.2.3.4.5.Deskset setupBack SaveKey tone:OffL1 LCD contrast>Key tone Language Line selectionBack SelectL1 Call log Ringer setting Mailbox setup>Deskset setupBack SelectL1 Call log Ringer setting Mailbox setup>Deskset setupBack SelectL1>LCD contrast Key tone Language Line selectionBack SelectL1Back SaveLCD contrastL1
15Deskset operationLanguageUse this feature to change the display language that is used in all menus and screen displays. This telephone comes factory set for English displays.When the deskset is idle, press the Menu softkey.Press DIR or CID to scroll to Deskset setup. Press the Select softkey.Press DIR or CID to scroll to Language. Press the Select softkey.Press DIR or CID to select English or Español.Press the Save softkey to save the setting and return to the previous menu. There is a confirmation tone.Line selectionUse this feature to select the default telephone line to be used when you make outgoing calls. The deskset comes factory set for Auto selectable line, which chooses the first available line for making a call. To select a particular line, choose Line 1,Line 2,Line 3 or Line 4.When the deskset is idle, press the Menu softkey.Press DIR or CID to scroll to Deskset setup. Press the Select softkey.Press DIR or CID to scroll to Line selection. Press the Select softkey.Press DIR or CID to select Auto, Line 1, Line 2,Line 3 or Line 4.Press the Save softkey to save the setting and return to the previous menu. There is a confirmation tone.1.2.3.4.5.1.2.3.4.5.Deskset setup LCD contrast Key tone>Language Line selectionBack SelectL1Back SaveLanguage:EnglishL1 Call log Ringer setting Mailbox setup>Deskset setupBack SelectL1 LCD contrast Key tone Language>Line selectionBack SelectL1Back SaveLine selection:AutoL1
16Deskset operationDeskset nameUse this feature to change the deskset name.When the deskset is idle, press the Menu softkey.Press DIR or CID to scroll to Deskset setup. Press the Select softkey.Press DIR or CID to scroll to Deskset name. Press the Select softkey.Use the dialing keys (page 39) to enter a name.Press move the cursor to the left or to the right.Press X/DELETE to erase a character.Press and hold X/DELETE to erase all characters.Press the Save softkey to confirm and return to the previous menu. There is a confirmation tone.Hold reminderUse this feature to play a beep tone every 30 seconds when there is a call on hold.When the deskset is idle, press the Menu softkey.Press DIR or CID to scroll to Deskset setup. Press the Select softkey.Press DIR or CID to scroll to Hold Reminder. Press the Select softkey.Press DIR or CID to scroll to On or Off.Press the Save softkey to save the setting and return to the previous menu. There is a confirmation tone.NOTE: A call on hold after 10 minutes is automatically forwarded to the auto attendant, even if the auto attendant is not activated. To keep a call on hold longer than 10 minutes, release the held call within 10 minutes and then place the call on hold again.1.2.3.4.•••5.1.2.3.4.5.Deskset setupBack SaveEnter name:Deskset 1L1 Call log Ringer setting Mailbox setup>Deskset setupBack SelectL1 Key tone Language Line selection>Deskset nameBack SelectL1 Call log Ringer setting Mailbox setup>Deskset setupBack SelectL1 Language Line selection Deskset name>Hold reminderBack SelectL1Back SaveHold Reminder::OnL1
17Deskset operationSpeed dial setupThe deskset has 10 speed dial locations where you can store the telephonenumbers you wish to dial using fewer keys than usual. You can store up to 32 digits in each location. The first five locations can be accessed buy using only the speed dial keys. To access the remaining five locations, press LOWER and then the speed dial key for the desired location.To enter, edit or delete a speed dial number:When the deskset is idle, press the Menu softkey.Press DIR or CID to scroll to Speed dial setup. Press the Select softkey.Press DIR or CID to choose a desired speed dial location, then press the Select softkey.Use the dialing keys to enter or edit the telephone number up to 32 digits. If you want to delete the entry, erase all the digits. Press or to move the cursor to the left or right.Press the Pause softkey to insert a dialing pause (a Pappears).Press X/DELETE to backspace and delete digits.Press and hold X/DELETE to delete all digits. 5. Press the Save softkey to save the setting. There is a confirmation tone.NOTES:See page 20 for instructions on calling a speed dial number.The speed dial memory and the directory are not the same, so setting up speed dial numbers does not decrease your directory storage space.Customer supportUse this feature to display the AT&T website.When the deskset is idle, press the Menu softkey.Press DIR or CID to scroll to Customer support. Pressthe Select softkey.To exit, press the Back softkey.1.2.3.4.••••••1.2.3.Deskset setup Mailbox setup Deskset setup COVM>Speed dial setupBack SelectL1>Speed dial 1 Speed dial 2 Speed dial 3 Speed dial 4Back SelectL1Pause SaveEnter phone #:8888832445L1Speed dial 18888832445L1 Deskset setup COVM Speed dial setup>Customer supportBack SelectL1www.telephones.att.comBackL1
18Deskset operationThe telephone comes programmed to use line 1 (default primary line) for outgoing calls when you do not press a line key. (To change the primary line, see Line selection on page 15.) When you answer a call, the telephoneautomatically selects the ringing line. Line indicatorsEach of the four indicators on LINE 1-LINE 4 indicates the status of the corresponding telephone line.On when the corresponding line is in use.Flashes slowly when the line is on hold.Flashes slowly when there is a transferred call on the corresponding line.Flashes slowly when there is an incoming auto attendant transferred call on the corresponding line.Flashes rapidly when there is an incoming call on the corresponding line.Make a callUsing the speakerphone:Press SPEAKER on the deskset.-OR-To override automatic line selection, press LINE 1-LINE 4for the desired line.Wait for a dial tone, then enter the telephone number. The screen displays the elapsed time as you talk (in hours, minutes and seconds).Using the corded handset:Lift the corded handset.-OR-To override automatic line selection, press LINE 1-LINE 4 for the desired line, and then lift the corded handset.Wait for a dial tone, then enter the telephone number. The screen displays the elapsed time as you talk (in hours, minutes and seconds).•••••1.2.1.2.Deskset basic operationElapsed timeOptionLine1 00:00:308888832445L1
19Deskset operationUsing the corded headset:Make sure a corded headset is connected to the deskset (page 11).Press HEADSET on the deskset.Wait for a dial tone, then dial the number.To end a callUsing the speakerphone: press SPEAKER to hang up.Using the corded handset:Place the corded handset on the deskset to hang up.Using the corded headset:Press HEADSET on the deskset to hang up.NOTE: The elapsed time is not affected by accessing services from your telephone service provider, such as call waiting.On hook dialing (predialing)Using the speakerphone: Enter the telephone number. Press X/DELETE to make corrections when entering the telephone number.Press SPEAKER to dial.-OR-To override automatic line selection, press LINE 1-LINE 4 for the desired line.Using the corded handset:Enter the telephone number. Press X/DELETE to make corrections when entering the telephone number.Lift the corded handset to dial.-OR-To override automatic line selection, press LINE 1-LINE 4 for the desired line, then lift the handset.1.2.1.2.1.2.Deskset basic operation
20Deskset operationUsing the corded headset:Enter the telephone number. Press X/DELETE to make corrections when entering the telephone number.Press HEADSET on the deskset to dial.-OR-To override automatic line selection, press LINE 1-LINE 4 for the desired line, then Press HEADSET.Switch between the speakerphone and the corded handsetSwitch from speakerphone to the corded handset:While you are using the speakerphone in a call, pick up the corded handset to continue the call.Switch from the corded handset to speakerphone:While you are using the corded handset in a call, press SPEAKER to switch and then put the corded handset back to the deskset.Switch between the speakerphone and the corded headsetSwitch from speakerphone to the corded headset:While you are using the speakerphone in a call, Press HEADSET to continue the call.Switch from the corded handset to speakerphone:While you are using the corded headset in a call, press SPEAKER to switch the call.Switch between the corded handset and the corded headsetSwitch from the corded handset to the corded headset:the corded handset to the corded headset: to the corded headset:While you are using the corded handset in a call, Press HEADSET to continue the call.Switch from the corded headset to the corded handset:the corded handset::While you are using the corded headset in a call, pick up the corded handset to continue the call.Dial a speed dial numberPress the desired speed dial key.-OR-Press LOWER, then press the desired speed dial key.1.2.1.Deskset basic operation
21Deskset operationLift the corded handset, press SPEAKER or HEADSET if you have plugged a corded headset into the deskset.-OR-To override automatic line selection, press LINE 1-LINE 4 for the desired line. Lift the corded handset if you want to switch the call to the corded handset, or press HEADSET if you want to switch the call to the corded headset.NOTE: If there is no telephone number stored in the speed dial location, No number displays.Answer a callUsing the speakerphone: press SPEAKER.Using the corded handset:Lift the corded handset.Using the corded headset:Press HEADSET.Temporary ringer silencingPress MUTE while the telephone is ringing to silence the ringer temporarily on the deskset only. This turns off the ringer without disconnecting the call. The next incoming call rings normally at the preset volume.2.Deskset basic operation
22Deskset operationLast number redialThe last 10 telephone numbers dialed (up to 32 digits) are stored in the redial memory of the deskset.To view the 10 most recently dialed numbers:Press the Redial softkey to enter the redial list and display the most recently called number.Press DIR or CID to browse.Press the Back softkey to exit the redial list.To redial a number:To dial the displayed number, lift the corded handset, orlift the corded handset, or press SPEAKER or HEADSET.-OR-To override automatic line selection, press LINE 1-LINE 4 for the desired line.NOTE: If there is no entry on the redial list, the deskset displays Redial list empty.To save a redialed number in the directory:When the desired number displays, press the Save softkey.The deskset displays Enter phone #.Use the dialing keys (page 39) to edit the number, if necessary.Press or to move the cursor to the left or right.Press X/DELETE to backspace and delete a digit.Press and hold X/DELETE to delete all the digits.Press the Pause softkey to enter a dialing pause (a P appears).Press FLASH to enter a flash.Press the Next softkey. The deskset displays Enter name. Use the dialing keys to enter a name.Use the dialing keys (page 39) to enter a name.Press or to move the cursor to the left or right.Press X/DELETE to backspace and delete a character.Press and hold X/DELETE to delete all characters.Press the Save softkey to confirm. There is a confirmation tone.To delete a redialed number:When the screen displays the desired number, press X/DELETE to delete the number from the redial memory. The deskset displays Deleted. There is a confirmation tone.1.2.3.•1.2.••••••3.••••4.•Deskset basic operationRedial Menu1:Deskset 13 Missed callsNew messages11:30PM 12/31888 883 2445Back SaveL1OptionLine1 00:00:018888832445L1
23Deskset operationVolume controlWhile on a call, press VOL+ or VOL- to adjust the listening volume.NOTES:The corded headset and corded handset volume settings are the same, but the speakerphone volume settings is independent.You hear a triple beep when you have reached the minimum or maximum volume level.Call waitingIf you subscribe to call waiting service with your telephone service provider, you hear a beep if someone calls while you are already on a call.Press FLASH to put your current call on hold and take the new call.Press FLASH at any time to switch back and forth between calls.NOTES:If you miss a call while the line is in use, the caller ID of the missed call displays for 15 seconds after your current conversation ends.For more information on caller ID with call waiting, see page 43.MuteUse this feature during a telephone conversation to silence the microphone. You can hear the caller, but the caller cannot hear you.To mute a call:Press MUTE. When mute is on, the MUTE light flashes and the screen flashes -MUTE.To take a call off mute:Press MUTE again and resume speaking.NOTE: Transferring the call, changing lines or putting a call on hold also cancels the mute function.••1.2.••••Options while on callsOptionLine1 00:00:10 -MUTEL1
24Deskset operationCall privacyFor call privacy, you can also block all other system handsets and the telephone base from joining a phone conversation (see page 26 for instructions for joining a call).To enable call privacy:During a call, press the Option softkey and then press the Select softkey to choose Privacy ON. The screen displays -PRIV. Any other extensions are dropped and no extensions can join the call. If another extension tries to access the line you are using, its screen displays Privacy.To cancel call privacy:During a call, press the Option softkey and then press the Select softkey to choose Privacy OFF. The message -PRIV disappears from the screen. Other telephones can now join the call by pressing the appropriate line key.NOTES:Call privacy is automatically canceled when you end or transfer a call.You cannot set call privacy during intercom or conference calls.Call privacy applies only to system telephones. It does not affect non-system phones using the same line(s).•••••Options while on callsOptionLine1 0:00:01-PRIVL1OptionLine1 00:00:10L1>Privacy ON Record call onBack SelectL1>Privacy OFF Record call onBack SelectL1
25Deskset operationRecord a callUse this feature to record a two-way phone conversation during a call. The recording is treated the same as memos and is always marked as a new message in the mailbox. However, the message indicator does not flash for new or missed recorded calls. You cannot record a conference call or an intercom call. You cannot use another line while you are recording a phone conversation.To record a call:While on a call, press the Option softkey.Press DIR or CID to scroll toto scroll to Record call on. Press the Select softkey.The recording starts and the system activates call privacy. The screen displays -PRIV and -REC, and the timer starts counting while recording.To stop recording and continue the call, press the Option softkey and then press the Select softkey to choose Record call off. The system saves the conversation into the personal mailbox.-OR-The recording ends when you disconnect the call.While recording a phone conversation, the other party hears a short beep when the recording begins and once each minute during the recording. To ensure compliance with the state and federal regulations regarding the recording of a telephone call, you should start the recording process and inform the caller that you are recording the call.To play back a memo or phone conversation:Play memos or two-way phone conversations the same way as messages (see Message playback on page 57).NOTES:Call privacy is automatically on when recording a call.Calls that you record use the same memory as the answering system. Recording long conversations uses up space available for recording normal messages. Please see Remaining space in your SynJ SB67118/67138 user’s manual.If the memory of the answering system is full, the screen displays Memory is full.1.2.3.4.•••Options while on callsOptionLine1 00:00:10-PRIV -RECL1 Privacy OFF>Record call onBack SelectL1
26Deskset operationHoldUse this feature to hold one line while accessing another, or as part of the conference and call transfer features.While on a call, press HOLD. The LINE 1-LINE 4 indicator for the line on hold flashes slowly in red. After the call has been on hold for more than three minutes, a beep sounds every 30 seconds. (See Hold reminder on page 16 to turn off this feature).If you are using the speakerphone, the speakerphone turns off automatically when you press HOLD.To resume the call, press LINE 1-LINE 4 of the call on hold.NOTES:A call on hold after 10 minutes is automatically forwarded to the auto attendant, even if the auto attendant is not activated. To keep a call on hold longer than 10 minutes, release the held call within 10 minutes and then place the call on hold again.You cannot put an intercom call on hold.Switch between linesYou can switch between lines during an outside call:Press LINE 1-LINE 4 of another telephone line to make or answer another call. The current call is put on hold automatically.To return to the first call, press the original LINE 1-LINE 4. The second line is put on hold automatically.Join a call in progressUse this feature to join in an ongoing call on any line that does not have call privacy set (see Call privacy on page 24 for more information). The corresponding line icon appears on the screen when the line is in use.Press and hold the desired LINE 1-LINE 4 on the deskset to join in the call, which becomes a three-way conference (page 27).NOTE: When you try to join in an ongoing call on a line with call privacy on, the screen displays Privacy and you hear four beeps tones.••1.2.•Options while on calls
27Deskset operationChain dialingWhile you are on a call, you can initiate a dialing sequence from the numbers in the directory. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory.To access the directory while on a call: During the call, press DIR, then press DIR or CIDto review the directory.review the directory.To dial the displayed number, press the Call softkey. To exit without making changes, press the Back softkey and continue the conversation.NOTES:You cannot edit a directory entry while on a call. See page 42 for more details about the directory.If there is no entry in the directory, the screen displays Directory empty and you can continue your call.Three-way conference callsYou can set up a three-party call by using two lines at the same time. You can also join an intercom call with a call on an outside line. The outside line call must be established first because an intercom call cannot be placed on hold.To make a three-way conference call:Make or answer an outside call.Press HOLD and call someone on another line, or start an intercom connection.-OR-Call someone on another line, or intercom someone. The first line is automatically put on hold.Press the Conf softkey at any time to begin the three-way conference.To talk privately on the outside call:Press HOLD to place both lines on hold.Press LINE 1-LINE 4 to talk privately with the person on that line.Press the Conf softkey to resume the conference call.1.2.••1.2.3.1.2.3.Options while on callsOptionLine1 00:00:01L1CHRISTINE SMITH8888832445Back CallL1OptionLine1 00:00:15L1Line2 00:00:01ConfL1 L2Conf. 00:00:01L1 L2L1 L2Hold Line1L1Menu
28Deskset operationTo talk privately on the intercom call: Press HOLD to talk privately with the person on that intercom call. The external line is automatically placed on hold.Press the CONF softkey to resume the conference call. To drop one line:Press LINE 1-LINE 4 to activate the line you want to drop. Place the handset on the deskset or press SPEAKER to hang up. The other line is put on hold automatically.Press LINE 1-LINE 4 to retrieve the call on hold and lift the handset on the deskset.To drop the intercom call: Press LINE 1-LINE 4 to activate the external call. The intercom call drops automatically.To end a conference call: Place the handset on the deskset to hang up or press SPEAKER. The call does not terminate until all extensions hang up.NOTES:If an internal party hangs up, the ongoing call becomes a two-way conversation. You cannot make any conference calls if all four telephone lines are in use. If you are experiencing difficulty in using the conference features on this telephone, please consider using AT&T’s complete line of teleconference services to find a solution that best meets your needs. AT&T TeleConference Services reduces travel time and expense while increasing productivity wherever people are located, enabling you to host truly virtual meetings and share important information in real time. To sign up for AT&T TeleConference Services, go to: www.att.com/orderconference for details. 1.2.1.2.•••••Options while on calls
29Deskset operationCOVM (central office voicemail)If you subscribe to voicemail service with your telephone service provider, and you want the deskset to indicate when you have new voicemail, turn the COVM indicator on. When a phone line receives any new voicemail messages, COVM LX (X is the telephone line number) displays on the screen.If you do not subscribe to voicemail service or want to disable the indicator, turn off the COVM feature.When the deskset is idle, press the MENU softkey.Press DIR or CID to scroll to COVM. Press the Selectsoftkey.The deskset displays >COVM on/off. Press the Selectsoftkey again.Press DIR or CID to select On or Off.Press the Save softkey to save the setting and return to the previous menu. There is a confirmation tone.NOTE: If there are messages rom the telephone service provider when you turn on this feature, the screen displays the COVM indicator.1.2.3.4.5.COVM Ringer setting Mailbox setup Deskset setup>COVMBack SelectL1>COVM on/offBack SelectL1COVM:OffBack SaveL1
30Deskset operationYou can use the intercom feature for conversations with a cordless handset or the SB67118/SB67138 main base. When the system is making one or more external calls, the deskset can make intercom calls with a cordless handset or the main base.You can register up to 10 extensions to the main base. The extensions are cordless handsets or desksets. The extensions are assigned sequential numbers (1-0) as they are added. See pages 8-9 for information on adding and registering a deskset. See SynJ SB67108 user’s manual for informationon adding and registering a cordless handset.Make an intercom call to the SB67118/SB67138 telephone base or a cordless handsetPress the INT key on the deskset.Press DIR or CID to choose a destination device.-OR-Press * (star key) for the main base, 1-0 for extension 1-0, and # (pound key) for all extensions.Press the Select softkey.The screen displays Calling X:Handset X (X represents the extension number [1-0], Handset X represents the handset name), Calling *:Base or Calling All.NOTES: Before the intercom call is answered, you can cancel the intercom by pressing SPEAKER,lifting and resetting the corded handset, or by pressing the corresponding LINE 1-LINE 4 to resume a call.The intercom call is automatically canceled if it is unanswered after one minute.Press MUTE to temporarily silence the intercom ringer.When you choose All in the menu, all extensions and the telephone base ring. The intercom call is established with the first extension to answer.If a line is in use, pressing INT places the line on hold and activates the intercom.1.2.3.4.•••••IntercomCalling*:BaseL1Back SelectL1*: Base1: Handset 1#: All
31Deskset operationAnswer an incoming call during an intercom callIf you receive an incoming outside call during an intercom call, there is an alert tone. To answer the call, press LINE 1-LINE 4. The intercom call ends automatically.Answer an intercom callWhen you receive an intercom call, you hear a ringing tone and your screen displays Call X: Handset X (X represents the extension number [1-0],Handset X represents the handset name) or Call *:Base. Answer an intercomAnswer an intercom call just as you would answer a normal call. End an intercom callEnd an intercom just as you would end a normal call.just as you would end a normal call.Intercom
32Deskset operationYou can transfer a call to any other system handset or the main base.During a call, press INT.Press DIR or CID to scroll to the desired device. Press the Selectsoftkey-OR-Press 1-0 for the desired extension number, (star key) for the main base, or # (pound key) for all.The outside call is put on hold and the deskset shows Calling X:Handset X Hold Line X,Calling : Base Hold Line X, or Calling All Hold Line X.The other handset or main base rings and its screen shows Call X:Deskset X.Answer an intercom call just as you would answer a normal call, or press INT. The outside call is still on hold and both screens now show Intercom. You can now have a private conversation.NOTE: Before the intercom call is answered, you can cancel the call transfer and return to the external call by pressing the corresponding line key on the deskset.From this intercom call, you have the following options:You can let the other handset or main base join you on the outside call in a three-way conversation. Press the Conf softkey on the deskset. You can release the outside call to the other extension before the intercom call is answered (blind transfer). Place your corded handset back in the deskset. cordless handset or the main base automatically connects to the outside call.NOTE: If a transferred call is not answered after 30 seconds, the transfer is canceled. The external call returns to the deskset and is on hold. If the hold reminder is turned on, the deskset beeps every 30 seconds. Press the LINE 1-LINE 4 key to answer the external call.You can return to the outside call. Press the LINE 1-LINE 4 key on the deskset.The other person can end the intercom call by putting the corded handset back to the deskset. Press the line key on the original extension to resume the outside call.1.2.3.4.5.6.••••Call transfer using intercomCalling*:BaseHold Line 1L1Back SelectL1*: Base2: Handset 2 Mailbox#: AllIntercom 00:00:01Hold Line1ConfL1
33Deskset operationCall transfer using intercomYou can also transfer a call to the general mailbox.During a call, press INT.Press DIR or CID to scroll to Mailbox. Press the Select softkey.The caller is prompted to leave a message in the general mailbox.NOTE: For details of mailbox operation, see the SynJ SB67118/SB67138 user’s manual.1.2.3.
34Deskset operationYou can directly broadcast messages to the speakerphone of any extension. The extension you called can respond by pressing the PTT key to begin a two-way communication. Up to five pairs of PTT calls can exist at a time. PTT to a handset or the main baseWhen the deskset is idle, press the PTT key.Press DIR or CID to choose the desired device.Press and hold PTT until the deskset shows PTT to: X:Handset X Release PTT key to stop (Xrepresents the extension number [1-0]; Handset X represents the handset name) or PTT to: :Base Release PTT key to stop. When the connection is made, both the caller and the destination party hear two beeps.Speak towards the deskset speakerphone while continuing to hold down the PTT key. Your voice is broadcast to the desired extension.Release the PTT key after speaking. There is a three-second PTT wait state with -MUTE slowly flashing on the screen. During the PTT wait state, if necessary, you can press and hold the PTT key to continue speaking towards the speakerphone.The destination party can now respond (see Answera PTT call on page 36).NOTE: When the called handset or main base is on an intercom or outside call, you hear a busy tone and the deskset displays Busy.1.2.3.4.5.6.Push to talk (PTT) intercomPTT to:*:BaseRelease PTT keyto stopL1Back SelectL1*: Base1: Handset 12: Handset 23: Handset 3PTT to:*:Base -MUTEL1
35Deskset operationPTT to all handsets and the main baseWhen the deskset is idle, press the PTT key. Press DIR or CID to choose #: All. Then press and hold PTT until the deskset displays PTT to: All Release PTT key to stop.-OR-When the deskset is idle, press and hold the PTT key until the deskset displays PTT to: All Release PTT key to stop.When the connection is made, both the caller and the destination parties hear two beeps.Speak towards the deskset speakerphone. Your voice is broadcast to all extensions. Release the PTT key after speaking. There is a three-second PTT wait state with -MUTE slowly flashing on the screen and the MUTE indicator flashing. During the PTT wait state, if necessary, you can press and hold the PTT key to continue to speak towards the deskset speakerphone.Any system device can reply. See Answer a PTT call in the user’s manual of SynJ SB67118, SynJ SB67138 or SynJ SB67108..1.2.3.4.Push to talk (PTT) intercom
36Deskset operationPush to talk (PTT) intercomAnswer a PTT callWhen you hear two beeps, the screen displays PTT from: X:Handset X(X represents the extension number [1-0], Handset X represents the handset name) or PTT from: *:Base.To respond to a new PTT call, wait for the end of the three-second PTT wait state (the screen changes to idle mode). To respond to the main base or a handset, see PTT to a handset or the main base or PTT to all handsets and the main base on pages 34-35.Convert a PTT call to an intercom callYou can convert the PTT call to a two-way intercom call on the deskset. Press INT on the called extension to convert the call to a two-way intercom call.Optionally, put the corded handset on the deskset or press SPEAKER to end the intercom.NOTE: If the PTT call is sent to all handsets, the intercom call is established with the first one who presses INT.End a PTT call Press EXIT to end the incoming PTT call.1.2.1.2.
Directory37Use the directory to store names and phone numbers. The directory in the deskset is independent from the main base and all other registered handsets. Changes made to the directory on the main base and other registered handsets apply only to that particular device.CapacityThe directory of the deskset can store up to 100 entries, with a maximum of 16 alphanumeric characters (including spaces) for names and 32 digits for telephone numbers. A convenient search feature can help you quickly find and dial numbers (page 41).When there are already 100 entries, the screen shows Memory is full. You cannot store a new number until you delete one. If you try to view the directory entries when there are no entries, the screen displays Directory empty.Exit the directoryOn the deskset, press EXIT to cancel an operation and return to idle mode. If you pause for too long while creating or reviewing an entry, the procedure times out and you have to begin again.About the directoryDirectory
Directory38Create a new directory entryUse the following steps to store a name and number in the directory.When the deskset is idle, press the Menu softkey and then press the Selectsoftkey to choose Directory.-OR-Press DIR on the deskset.The screen displays Directory empty if there is no entry in the directory.-OR-The screen displays Directory XX entries to show how many entries are stored in the directory.Press the Add softkey to add an entry.Enter a telephone number (up to 32 digits) using the dialing keys when prompted.Press or to move the cursor to the left or right.Press X/DELETE to backspace and delete a digit.Press and hold X/DELETE to erase all digits.Press the Pause softkey to enter a 3.5 seconds dialing3.5 seconds dialingdialingpause (a P appears) (page 39).NOTE: If the telephone number in the directory exceeds 16 digits, < appears in front of the telephone number. Press < to move towards the beginning of the telephone number or press > to move towards the end of the telephone number.Press the Next softkey to move on to the name. Enter the name when prompted.Use the dialing keys to enter a name (up to 16 characters). Each time you press a key, the character on that key appears. Additional key presses produce other characters on that key. See the chart on page 39.- Press or to move the cursor to the left or right.- Press X/DELETE to backspace and delete a character.- Press and hold X/DELETE to erase all characters.- Press 0 once to add a space.Press the Save softkey to save the setting and return to the previous menu. There is a confirmation tone. The name and the telephone number appear on the screen.1.2.3.4.••••5.•6.Create directory entriesAddDirectory emptyPause SaveL1Enter namePause NextL1Enter phone #8888832445
Directory39Create directory entriesStore a pause in a directory entryYou may need to include a pause in a directory number to enable access to automated telephone systems.When you wish to enter a pause in the dialing sequence, press the Pausesoftkey to store a pause (a P appears). Each pause counts as one digit. If you want to save the number in the directory, press the Save softkey.Store a flash in a directory entryYou may need a flash to access certain custom-calling services in a directory number.When you wish to enter a flash in the dialing sequence, press the Flash key. An F appears in the telephone number. Each flash counts as one digit.telephone number. Each flash counts as one digit. number. Each flash counts as one digit. If you want to save the number in the directory, press the Save softkey.••NumberkeyCharacters by number of key presses1234567891&‘(),-./12abcABC23defDEF34gh iGHI 45jklJKL56mn oMNO67pqr sPQRS78tuvTUV89wx y zWXYZ90space 0##
Directory40Review directory entriesWhen the deskset is idle, press the Menu softkey and then press the Select softkey to choose Directory.-OR-Press DIR on the deskset.The screen displays Directory empty if there is no entry in the directory.-OR-The screen displays Directory XX entries to show how many entries are stored in the directory.Press DIR or CID to browse through the directory. Entries appear alphabetically by the first letter in the name.1.2.3.Review directoryDel All AddL1Directory9 entriesBack EditL1Christine Smith8888832445
Directory41Search by nameFollow the steps below to search for directory entries on the deskset. When the deskset is idle, press the Menu softkey and then press the Selectsoftkey to choose Directory.-OR-Press DIR on the deskset.The screen displays Directory empty if there is no entry in the directory.-OR-The screen displays Directory XX entries to show how many entries are stored in the directory.Press DIR or CID to browse through the directory. Entries appear alphabetically by the first letter in the name.When a name appears, press the dialing keys (2-9) to start a name search. The directory shows the first name beginning with the first letter associated with the dialing key if there is an entry in the directory beginning with that letter. If there is no entry matching the letter you pressed, it remains in the current entry. To see other names starting with the letters on the same dialing key, keep pressing the key. The names appear in alphabetical order.For example, if you have the names Jennifer,Jessie,Kevin and Linda in your directory:If you press 5 (JKL) once, you see Jennifer.If you press 5 (JKL) twice, you see Kevin.If you press 5 (JKL) three times, you see Linda.If you press 5 (JKL) four times, you see Jennifer.To view Jessie, press whilewhile Jennifer is displayed.1.2.3.4.•5.•••••Search directory
Directory42You can dial, delete or edit a directory entry (name and number) when it is shown on the deskset screen. You can use the directory review or name search (pages 40-41) to show an entry. Display dialWhen a number is displayed on the screen, you can dial the number by lifting the corded handset, pressing the Call softkey, SPEAKER or LINE 1-LINE 4 for the desired line.Delete an entryWhen a directory entry appears, press X/DELETE on the deskset to delete the displayed entry from the directory. You cannot retrieve a deleted entry.Delete all entriesWhen the deskset is idle, press the Menu softkey and then press the Select softkey to choose Directory.-OR-Press DIR on the deskset.When the screen displays Directory XX entries, press the Del All softkey.When the deskset displays Delete entire directory? Press the Yes softkey to confirm, or the No softkey to exit.NOTE: You cannot retrieve deleted entries.Edit an entryWhen a directory entry appears, press the Edit softkey.Follow steps 4 to Step 6 on page 38.NOTE: If the telephone number in the directory exceeds 16 digits, < appears in front of the telephone number on the editing screen. Press to move towards the beginning of the telephone number or press to move towards the end of the telephone number. 1.2.3.1.2.Dial, delete or edit directory entriesDel All AddL1Directory9 entriesNo YesL1Delete entiredirectory?
Caller ID43This deskset supports caller ID services that most telephone service providers offer. Depending on your service subscription, you might see the caller’s number, or the caller’s name and number from the telephone service provider after the first or second ring. Caller ID allows you to see the name, number, date and time of calls.Information about caller ID with call waitingCaller ID with call waiting lets you see the name and telephone number of the caller before answering the telephone, and while on another call.There are fees associated with caller ID services. In addition, this service might be called by different names (such as caller ID with visual call waiting) by different telephone service providers and might not be available in all areas.It might be necessary to change telephone service to use this feature. Contact your telephone service provider if:You have both caller ID and call waiting, but as separate services (you might need to combine these services)You only have caller ID service, or only call waiting service.You do not subscribe to caller ID or call waiting services.This product can provide information only if both you and the caller are in areas offering caller ID service and if both telephone service providers use compatible equipment. The time and date are from the telephone service provider along with the call information.Caller ID information might not be available for every incoming call. Callers may intentionally block their names and/or telephone numbers.NOTES: You can use this telephone with regular caller ID service, or you can use this telephone’s other features without subscribing to caller ID or combined caller ID with call waiting service. The format of telephone numbers displayed depends on the home and local area codes you set (See Area codes in your SynJ SB67118/SB67138 user’s manual for explanations and instructions for setting area codes).•••••About caller IDSilenceL1-------Line 1------Christine Smith888 722 7702Caller ID
Caller ID44Caller ID InformationHow the caller ID information (call log) worksThe deskset stores caller ID information for the last 50 incoming calls. Entries are stored in reverse chronological order. The telephone deletes the oldest entry when the log is full to make room for a new call. Each extension has an independent call log. Deleting the caller ID information on any one extension does not affect the caller ID information on other extensions.If you answer a call before the information appears on the screen, it will not be saved in the call log.Review the caller ID information to see who called, to easily return the call, or to copy the caller’s name and number into your directory.NEW CALL indicator turns on and XX Missed call(s) appears if there are new call log entries (including new or missed calls).Call log empty appears if there are no records in the call log.The time and date of the call and the caller’s name and telephone number are included in the display.Caller ID information appears on the screen as the telephone rings, or until the caller hangs up, or until the call has been answered at another extension, or until the call ends.If you subscribe to caller ID service, this phone automatically resets the time and date each time new call information is received. You can also set the time and date manually (see Set date and time in your SynJ SB67118/SB67138 user’s manual).NOTES:The caller ID information might not be available for every incoming call. Callers might intentionally block their names and/or telephone numbers.Each entry can store up to 32 digits for the telephone number and 16 characters for the name. If the telephone number has more than 16 digits but less than or equal to 24 digits, only the last 17 digits appear. If the telephone number has more than 24 digits, only the 8th to 24th digits (17 digits) appear. In order to view the entire number, you must first save the entry to the directory (see page 46). For instructions on viewing the digits, see page 44. If the telephone number has more than 32 digits, it is not saved or shown in the call log.••Redial Menu1:Deskset 13 Missed callsNew messages11:30PM 12/31CHRISTINE SMITH888 883 24455:30PM 8/9 newBack EditL1 Caller’s nameCaller’s numberAppears when the call is new or missed. Date of callTime of callSoftkey to save a call log entry to the directoryScreen display of the deskset
Caller ID45Memory matchIf the incoming telephone number is an exact match with a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory. For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your directory. NOTE: The number shown is in the format from the telephone service provider. It usually delivers 10-digit telephone numbers (area code plus telephone number). The telephone system ignores the area code when searching for a match and displays the name of the first corresponding number from the directory.Missed (new) calls indicatorWhen the deskset is in idle mode and has new missed calls, its screen shows XX Missed call(s).All new missed entries are counted as missed calls. Each time you review a call log entry with the icon new, the number of missed calls decreases by one. When all the entries in the call log become old (have been reviewed), the system removes the missed calls alert from the display, and the NEW CALL indicator turns off. Review the caller ID informationWhen the deskset is idle, press CID.-OR-When the deskset is idle, press the Menu softkey. Press DIR or CID to scroll to Call log. Press the Select softkey.The screen displays Call log empty if there is no new missed calls in the call log.-OR-The screen displays XX Missed calls to show how many new missed calls are stored in the call log.Press DIR or CID to review the caller ID information. The call log entries are stored in reverse chronological order starting with the most recent entry.To exit without making changes, press EXIT.1.2.3.4.Caller ID operationCHRISTINE SMITH888 722 77025:30PM 8/9 newBack EditL1Redial Menu1:Deskset 10 Missed calls6:00PM 8/9
Caller ID46View dialing optionsAlthough the incoming call log entries have 10 digits (the area code plus the seven-digit number), in some areas, you may only need to dial the seven digits, 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can change and store the number of digits that you dial in the call log. While reviewing the call log, press #(pound key) repeatedly on the deskset to show different dialing options for local and long distance numbers before dialing or saving the telephone number in the directory.Dial a call log entryWhen in the call log, press DIR or CID browse the number you wish to call.Lift the handset or press SPEAKER.-OR-To override automatic line selection, press LINE 1-LINE 4 for the desired line, then lift the handset.Delete the call log entriesDelete a call log entry:When in the call log, press DIR or CID to browse to the number you wish to delete.Press X/DELETE to delete the shown entry from the caller ID history. Delete all call log entries:When the deskset is idle, press CID.-OR-When the deskset is idle, press the Menu softkey. Press DIR or CID to scroll to Call log. Press the Select softkey.Press the Del All softkey. The deskset displays Delete all calls? Press the Yes softkey to delete all call log entries. The deskset displays All deleted.-OR-Press the No softkey to exit.1.2.1.2.1.2.3.Caller ID operationPress #722 77021 722 7702888 722 77021 888 722 7702Delete allcalls?No YesL1All deletedL1Call log32 Missed callsBackL1Del All
Caller ID47Caller ID operationSave a call log entry to the directoryWhen in the call log, press DIR or CID to browse.When the desired entry displays, press the Edit softkey.When the telephone number appears:telephone number appears: number appears:Press the dialing keys to add digits (page 38).Press X/DELETE to erase a digit.Press and hold X/DELETE to erase all digits. Press or to move the cursor to the left or right.4. Press the Next softkey to move to the name. Press the dialing keys to add characters (page 38).Press X/DELETE to erase a character.Press and hold X/DELETE to erase all characters. Press or to move the cursor to the left or right.Press 0 once to enter a space. 5. Press the Save softkey to save the new directory entry. There is a confirmation tone. The name and the telephone number appear.If the entry is already saved in the directory, the screen returns to the call log. If there is no caller ID information, you hear an error tone. The number is unable to save. -OR-To exit without making changes, press EXIT.NOTE: You will need to change how a caller ID number is dialed if the entry does not appear in the correct format. Caller ID numbers might appear with an area code that might not be necessary for local calls, or without a 1 that might be necessary for long distance calls (see View dialing options on the previous page for more information).1.2.3.•••••••••••CHRISTINE SMITH888 722 77025:30PM 8/9 newBack EditL1Enter phone #8887227702Pause NextL1Enter nameChrinstine SmithBack SaveL1
Caller ID48Reasons for missing caller ID informationReasons for missing caller ID informationThere are also occasions when other information or no information shows for various reasons:Screen message ReasonPrivate callerThe caller prefers not to show the telephone number and name.Unknown callerYour telephone service provider cannot determine the caller’s name and telephone number. Calls from other countries may also generate this message.
Answering system49Answering system and voicemailThe deskset has a private voicemail box that is different from the general mailbox on the main base or handset. The voicemail messages for the deskset can be accessed from the main base.The deskset has separate indicators for two different types of voice messages: those left on its built-in answering system and those left at your service provider’s voicemail (fees may apply). Your telephone’s built-in answering system messages and voicemail messages are separate. Each alerts you to new messages differently. If you turn on the COVM feature (see COVM on page 29 for more information) and the COVM icon displays on the base screen, your telephone service provider is indicating that it has new voicemail for you. To listen to your voicemail, you typically dial an access number provided by your telephone service provider, followed by a security code or PIN. To listen to messages recorded on your digital answering system, press /MAILBOX on the deskset (page 60).Some service providers bundle or combine multiple services like voicemail and call waiting, so you may not be aware that you have voicemail. To check what services you have and how to access them, contact your telephone service provider.To use your voicemail service rather than your answering system, turn off your answering system. To use your answering system rather than your voicemail service, contact your telephone service provider to deactivate your voicemail service. You can also use your telephone answering system and voicemail together by setting your built-in answering system to answer before voicemail answers as described below. To learn how to program your voicemail settings, contact your telephone service provider. Then, if you are on a call, or if the answering system is busy recording a message and you receive another call, the second caller can leave a voicemail message.Set your answering system to answer calls at least two rings earlier than your voicemail is set to answer. For example, if your voicemail answers after six rings, set your answering system to answer after four rings. Some voicemail providers may program the delay before answering calls in seconds instead of rings. In this case, allow six seconds per ring when determining the appropriate setting.••1:Deskset 1COVM L15:30PM 8/9 newRedial MenuL1Answering system
Answering system50Set the answering system to answer automaticallyYou can set each of the four lines to automatically answer incoming calls on the main base in two different ways. See the SynJ SB67118/SB67138 user’s manual for more information.General mailbox:The called line rings on every extension for each incoming call. If there is no answer, the caller is prompted to leave a message in the general mailbox, which a person at any handset or the deskset can review. The general mailbox stores incoming messages, memos and recorded calls.Auto attendant: The called line for each incoming call flashes on every extension, but does not ring. Instead, the auto attendant answers. The caller can specify an extension or leave a general mailbox message. When the auto attendant directs a call to an extension but it is not answered, the auto attendant prompts the caller to leave a message for that extension or try another extension.Answering system capacityThe maximum recording time of all handsets and base is 180 minutes. The actual recording time depends on individual message characteristics. Individual messages can be up to three minutes. Messages remain available for review until you delete them.Each recorded announcement requires system memory, so we suggest recording a brief announcement in order to leave more space for messages.NOTE: You cannot record an announcement when the telephone system is out of space. You will hear a two-beep alert tone and voice prompt “Memory is full.” Please refer to Remaining space in the SynJ SB67118/SB67138 telephone base manual.Voice promptsThe system provides voice prompts to guide you through the setup procedures.
Answering system51Deskset mailbox overviewYour deskset has its own mailbox which is different from the general mailbox on the main base. If you turn on the auto attendant on the main base and fast answer mode on the deskset, the caller is able to leave a message on the deskset mailbox after two rings. If you do not turn on the fast answer mode on the deskset, the answering system picks up the call after five rings and allows the caller to leave a message on the deskset mailbox, call another extension.New message indicationWhen you have new messages in the deskset mailbox, the screen displays New messages. In addition, the new message indicator flashes.If the notify alert is turned on (pages 53-54), you will receive a phone call at the telephone number you chose each time a new message has been recorded.There is no new message indication on the deskset when messages are left in the general mailbox.Fast answer modeYou can set the number of times your extension rings before auto attendant asks the caller to leave you a message or choose another extension. The number of rings can be two (on) or five (off). The default is five rings.When the deskset is idle, press /MAILBOX.Press DIR or CID to scroll to Fast answer mode.Press the Select softkey.Press DIR or CID to select On or Off.Press the Save softkey to save the setting and return to the previous menu. There is a confirmation tone. To exit without making changes, press the Back softkey.1.2.3.4.Deskset mailbox setupBack Select3 New messages Announcement General mailbox>Fast answer modeL1Back SaveFast answer mode:OnL1
Answering system52Set access code (remote access code) and mailbox securityYou can enter a four-digit number (0000-9999) to allow remote access to your deskset mailbox from any touch-tone telephone. Unless you change it, the remote access code is 0000.This access code is also used for mailbox security. If you enable mailbox security, you must enter the access code each time you access the deskset mailbox. If you do not want to enter the access code every time you access the deskset mailbox, disable mailbox security.When the deskset is idle, press the Menu softkey.Press DIR or CID to scroll to Mailbox setup.Press the Select softkey twice to select Set access code.Use the dialing keys to enter a four-digit number. Press X/DELETE to backspace and delete a digit.Press the Next softkey. Press DIR or CID to scroll to On or Off.Press the Save softkey to save the setting. There is a confirmation tone.NOTES:The access code must have four digits. You can only press the Next softkey after you have entered the four digits.You will hear an error tone if you enter an access code that is already assigned. Then the deskset displays Please enter another access code..1.2.3.4.5.6.••Deskset mailbox setup
Answering system53Deskset mailbox setupNotify alertYou can receive notification calls to your cell phone or paging device after each new telephone call message has been recorded to the deskset mailbox. You can remotely access the message from a touch-tone telephone (page 61). To receive notification calls, you must save your phone number on the deskset, and then set the system to call that number after it finishes recording a message. It is better to enter a telephone number that has caller ID service. The silence will last about 15 seconds and then the call ends. If no one picks up the call within three rings, the deskset stops calling it. The system only calls the alert number once. If your cell phone or pagingdevice is busy, not available or off during the call, you may not receive the notification call.When the deskset is idle, press the Menu softkey.Press DIR or CID to scroll to Mailbox setup. Press theSelect softkey.Press DIR or CID to scroll to Notify alert. Press theSelect softkey.Set an alert number:Press the Select softkey again to select Alert call #.Use the dialing keys to enter the phone number (up to 32 digits) you want to be notify.Press or to move the cursor to the left or right.Press X/DELETE to backspace and delete a digit.Press and hold X/DELETE to delete all digits.Press the Save softkey to save the setting and return to the previous menu. There is a confirmation tone. To exit without making changes, press the Back softkey.Turn alert on or off:Press DIR or CID to scroll to Alert on/off. Press theSelect softkey. Press DIR or CID to scroll to On or Off.Press the Save softkey to save the setting and return to the previous menu. There is a confirmation tone. To exit without making changes, press the Back softkey.1.2.3.1.2.•••3.1.2.3. Set access code>Notify alertBack SelectL1 Directory Call log Ringer setting>Mailbox setupBack SelectL1>Alert call # Alert on/off Calling alert #Back SelectL1Back SaveEnter alert #:1234567890L1Back Select Alert call #>Alert on/off Calling alert #L1Back SaveAlert on/off:OnL1
Answering system54Call alert confirmation:You can confirm whether the system can successfully call the alert number that you entered. Press DIR or CID to scroll to Calling alert #. Press the Select softkey. The screen displays Press SPKR to confirm the alert call.Press SPEAKER on the deskset. The deskset dials the number you set and the phone being notified rings. To exit without making changes, press the Back softkey.Press SPEAKER again to end the test. The screen returns to idle mode.NOTE: If you turn on Notify alert before you enter the alert number, Please set alert # appears on the screen.1.2.3.Deskset mailbox setupCalling alertL1Press SPKR toconfirm thealert callBackL1 Alert call # Alert on/off>Calling alert #Back SelectL1
Answering system55Deskset mailbox setupDeskset announcement setupThe announcement is the greeting callers hear when calls are answered by the deskset mailbox.The deskset has the default announcement “Hello, please leave a message after the tone.” You can use this announcement, or replace it with your own recording.Your announcement can be up to two minutes.Play the current personal announcement:When the deskset is idle, press /MAILBOX.If you have new messages in the deskset mailbox, it announces “Mailbox X, you have X new messages“.-OR-If you do not have new messages in the deskset mailbox, it announces “Mailbox X, you have no new messages.“Press DIR or CID to select Anncemnt setup. Press the Select softkey and the current announcement plays. Press the Ok softkey to exit.Record a new personal announcement:Follow the steps in Play the current personal announcement above.Press the Change softkey to record the announcement again. The screen displays Record anncemnt.Press the Start softkey. The system announces “Record after the tone. Press Stop when you are done.” There is a reminder beep. The timer starts counting.Press the Stop softkey when finished. The timer stops and the deskset automatically plays the recorded announcement.Press the OK softkey to use the newly recorded announcement.-OR-Press the Change softkey to record the announcement again.Press EXIT to exit without making changes.1.2.3.1.2.3.4.5.Change OkPlay anncemnt00:01L1Back StartRecord anncemntL1StopRecord anncemnt00:01L1
Answering system56Switch to general mailboxYou can directly go to general mailbox from the deskset.When the deskset is idle, press /MAILBOX on the deskset.Press DIR or CID to scroll to General mailbox. Press the Selectsoftkey.If you have new messages in the general mailbox, it announces “This is the general delivery mailbox. You have X new messages”. Then the deskset starts to play the new messages.-OR-If you do not have new messages in the general mailbox, it announces “This is the general delivery mailbox. You have no new messages.“When a message is playing on the deskset:Press VOL+ or VOL- to adjust the message playback volume.Press to skip to the next message.Press to repeat the message. Press twice to hear the previous message.Press X/DELETE to delete the message. The system announces “Message deleted.”Press EXIT or the Back softkey to stop the playback.1.2.3.•••••Deskset mailbox setup
Answering system57Message playbackFrom the deskset, you can play the messages in the deskset mailbox and the general mailbox. If you have new messages, the system plays the new messages (oldest first) automatically when you access the mailbox.When playback begins, the total number of messages is announced. Before each message, you hear the date and time of the recording. After the last message, you hear “End of messages.”Play new messages on the deskset:When the deskset is idle, press /MAILBOX and the new messages play automatically.Play all old messages on the deskset:When the deskset is idle, press /MAILBOX.Press the Select softkey to choose Play all.Play new messages on the general mailbox:When the deskset is idle, press /MAILBOX.Press DIR or CID to scroll to General mailbox.Press the Select softkey and the new messages play automatically.the new messages play automatically.Play all old messages on the general mailbox:When the deskset is idle, press the /MAILBOX.Press DIR or CID to scroll to General mailbox.Press the Select softkey. Press the Select softkey again to choose Play all.When you are in the general mailbox, press DIR or CID to scroll to Go to HS MBox and press the Select softkey to return to the deskset mailbox.Options during playbackWhen a message is playing, you can adjust the playback volume, skip, repeat, or delete the message.When a message is playing on the deskset:Press VOL+ or VOL- to adjust the message playback volume.Press to skip to the next message.Press to repeat the message. Press twice to hear the previous message.Press X/DELETE to delete the message. The system announces “Message deleted.”Press EXIT or the Back softkey to stop the playback and exit.•1.2.1.2.3.1.2.3.•••••
Answering system58Transfer messagesWhen a message is playing in the deskset mailbox, you can transfer the message to a single extension, all extensions or the main base.Press INT on the deskset while the deskset is playing a message.The deskset announces “Enter the mailbox number.“ Press DIR or CIDto scroll to an extension, all extensions or the main base, then press the Select softkey.-OR-Press for main base, 1-0 for registered extension or # (pound key) for all the registered extensions.The deskset displays Msg transferred to mailbox X and announces “Message transferred to Mailbox X.“A copy of the message automatically transfers to the desired extension, all extensions or the telephone base. The general mailbox retains the original copy of the message.NOTE: The mailbox of the desired extension keeps only one copy if you send the same message twice.Call back to the mailbox message callerDuring message playback, you can call back the message caller by pressing Line 1-Line 4,SPEAKER,HEADSET, the Call softkey or lifting the corded handset.NOTE: If the incoming call of the playing message does not have caller ID information, you hear a dial tone after pressing Line 1-Line 4,SPEAKER,HEADSET, thethe Call softkey or lifting the corded handset.1.2.3.Message playback
Answering system59Message playbackDelete all old messagesYou can only delete old (reviewed) messages. You cannot delete new messages until you review them. You cannot retrieve deleted messages.Delete all old messages on the deskset mailbox:When the deskset is idle, press /MAILBOX.Press DIR or CID to scroll to Delete all old. Press the Select softkey.The screen displays Delete all old messages? Press the Yes softkey to confirm or press the No softkey to return to the previous screen.Delete all old messages on the general mailbox:When the deskset is idle, press /MAILBOX.Press DIR or CID to scroll to General mailbox. Press the Selectsoftkey.Press DIR or CID to scroll to Delete all old. Press thethe Select softkey..The screen displays Delete all old messages? Press the Yes softkey to confirm or press the No softkey to return to the previous screen.NOTE: If there are new missed messages in the deskset mailbox, the new message indicator still flashes after you delete all old messages.1.2.3.1.2.3.4.
Answering system60Record and deliver memosMemos are messages you record into the deskset mailbox. You can save, play back, and delete them like incoming messages. You can record a memo as a reminder to yourself, or send a message to other extensions using the answering system.To record and deliver a memo to the general mailbox or a handset mailbox:When the deskset is idle, press /MAILBOX.Press DIR or CID to scroll to Deliver. Press the Select softkey.-OR-Press DIR or CID to scroll to General mailbox. Press the Selectsoftkey. Press DIR or CID to scroll to Deliver and press the Selectsoftkey.The system announces “Enter the mailbox number.”Press DIR or CID to scroll to select the main base or a desired registered extension, or select all the registered extensions.-OR-Press * for main base, 1-0 for registered extension or # (pound key) for all the registered extensions.Press the Select softkey.The deskset displays Record message. Press the Start softkey to record a message. The deskset announces “Hello! Please leave a message after the tone. Press Stop when you are done.“ You can record a memo up to three minutes. The system does not save memos shorter than three seconds.Speak facing the deskset microphone to record.Press the Stop softkey to stop recording. The recorded memo plays automatically.NOTE: If you record a memo when the memory is full, the screen displays Message is full.1.2.3.4.5.6.7.8.
Answering system61Remote accessYou can access your deskset answering system remotely by dialing your telephone number from any touch-tone telephone.To remotely reach the answering system:Dial your telephone number from any touch-tone telephone.When the system answers, enter the four-digit remote access code (0000is the default code; see page 52 to change it).The system automatically announces the number of messages (new and/or old) if there are any, and then begins to play them.You can also enter the following remote commands.1.2.3.Remote commands:1Press to play all messages.Press to record a new announcement (during announcement playback).••2Press to accept the recorded announcement (during announcement playback).•3Press to delete the current message (during playback).Press to delete the recorded announcement (during announcement playback).••4Press to repeat the current message (during playback).After you hear "Repeat" and within five seconds, press 4 again within five seconds to listen to the previous message (during playback).••5Press to repeat the list of remote commands.Press to stop and return to the remote commands (during playback).Press to end the recording (during recording announcement).•••6Press to skip to the next message (during playback).7Press to transfer the current message (during playback):Press the handset number (1-0) or star ( ) for the base, then press # (pound key) to transfer a message to the destination mailbox (This option is only available when transferring of message).••8Press to change the personal announcement (only available to handset mailboxes).9Press to change to the general delivery mailbox (only available to handset mailboxes).Press to end the call.
Answering system62Remote access4. Hang up to end the call.-OR-you can also press * to end the callCut out the remote access wallet card at the back of this user’s manual for quick reference.NOTES: If the auto attendant is active, enter your extension number. Wait for the outgoing announcement to begin, then enter the remote access code.If you do not enter a valid remote access code, the answering system answers the call as usual and all the voice and digits entered will be recorded as message stored in your general mailbox.If you do not enter any remote access code, the answering system announces, "Thank you for calling," and the call ends.When there is no new message or all the new messages are played during remote access, you hear a help menu listing all features and commands. If there is no command after the help menu is played three times, the call ends automatically.If you press 4 within five seconds after each message playback start, the previous message plays instead of repeating the current message.•••••
Appendix63Indicator tonesScreen iconsScreen icons, indicator tones and lights1:Deskset3 Missed callsSet date & timeRedial MenuL1 L2 L3 L4Line indicator - on when the corresponding line is in use.Flashes when the corresponding line is on hold.Ringer off - the deskset ringer is off.New answering system message - indicates you have new answering system message(s)Backup battery status - the backup battery is charging (animated display).Becomes solid when the battery is fully charged.Backup battery status - flashes when the backup battery is low and needs charging.One short beep The Hold reminder is active; a call has been on hold for more than three minutes.The telephone conversation recording begins. During the recording, you will hear one beep per minute.••Three triple beeps You are pressing VOL+ or VOL- when the volume has reached its highest or lowest setting.Your directory or call log is empty.You enter more than 32 digits or characters while predialing or editing an entry.Deskset registration fails to register to the main base.••••Four beeps You cannot intercom with an extension when it is set to Privacy ON.When you end an intercom call with other party, the deskset beeps.••L1 L2 L3 L4Appendix
Appendix64Lighted displayNEW CALL indicatorOn when there are new or missed calls in the call log. /MAILBOXFlashes when there are new or missed messages in the deskset mailbox. LINE 1-LINE 4 indicatorsOn when a telephone line is in use.Flashes slowly when a telephone line is on hold.Flashes rapidly when there is an incoming call.Indicator lights:Screen icons, indicator tones and lightsSPEAKER indicatorOn when the speakerphone is on. MUTE indicatorFlashes slowly when the corded handset microphone or speakerphone is muted.HEADSET indicatorOn when the corded headset is in use.
Appendix65All deletedAll directory entries, call log entries or old messages in the general or deskset mailbox are erased.BusyFailed intercom or conference call (there are already two cordless handsets or desksets being used).Call*:BaseThe main base is callingCallX:Handset XAnother system handset is calling.Call log emptyThere are no entries in the caller ID history.CallingAllThe deskset is calling all registered devices (for intercom calls).Calling*:BaseThe deskset is calling the main base (for intercom calls).CallingX:Handset XThe deskset is calling a cordless handset (for intercom calls).COVM L1 L2 L3 L4There are new voicemail messages.DeletedA call log entry, a redial number or a directory entry was deleted.Directory emptyThere are no directory entries.EndedYou have just ended a call.------Line X------Incoming callThere is an incoming call.Line XThe telephone line X is in use.Low batteryThe backup battery is in low power level while the deskset is in battery mode.Memory is fullThe directory is full. You cannot save new entries unless you delete some current entries.Message is fullThe system memory is full. You cannot record new messages unless you delete some old messages.-MUTEThe microphone is off.Msg. transferred to mailbox XA message has been transferred from the general mailbox to a particular private mailbox.No link to the base. Please walk closer to the base and try againThe deskset has lost communication with the main base.Deskset display screen messages
Appendix66Please enter anotheraccess code.The access code you are trying to save already exists in the system.Please set alert #You are trying to confirm the alert number or set the notify alert on or off before you set the alert number. Press MENU onMAIN base, selectRegistration &then Register HS.Then press StartThe deskset is not registered to the telephone base. Follow the procedure for registration.Press SPKR toconfirm thealert callPress the deskset speakerphone to call the alert call number. -PRIVThe call is in privacy mode.PrivacyThe deskset tried to join a call in which call privacy is activated.PTT To:AllRelease PTTkey to stopYou are using push to talk (PTT) intercom feature to call all registered devices. Release PTT to stop.PTT To:*:BaseRelease PTTkey to stopYou are using push to talk (PTT) intercom feature to call the telephone base. Release PTT to stop.PTT To:X:Handset XRelease PTTkey to stopYou are using push to talk (PTT) intercom feature to call Handset X. Release PTT to stop.to stop.-RECThe call is being recorded.Redial list emptyThe redial list is empty.RegisteredThe deskset registration is successful.RegistrationfailedThe deskset registration failed.Speed dial XNo numberYou cannot initiate a speed dial without a telephone number stored in that speed dial location.Deskset display screen messages
Appendix67Deskset display screen messagesThe system is busy.Please try again later.The system resources are all occupied.This mailbox is in useYou are trying to access a mailbox that is in use.XX Missed callsThere are new calls in the caller ID history.
Appendix68If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.telephones.att.com or call 1 (888) 915-2007. In Canada, dial 1 (866) 288-4268.My deskset doesn’t work at all.Make sure the power cord is securely plugged in.Make sure you plug the telephone line cord securely and firmly into the main base and the telephone wall jack.Reset the deskset. Unplug the electrical power. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the deskset to reset.Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless devices. Try installing your phone as far away as possible from these types of electronic devices.You may need to purchase a backup battery to make the deskset work in the event of a power failure. Please refer to Backup battery installation on page 6and Backup battery charging on page 7 in this user’s manual.I cannot get a dial tone from the corded handset.Try all the suggestions above.Make sure you plug the handset cord securely and firmly into the HANDSET jack on the deskset and the corded handset.Your line cord might be malfunctioning. Try installing a new line cord.I cannot dial out.Try all the suggestions above.Make sure you have a dial tone before dialing. The corded handset might take a second or two to connect the deskset and produce a dial tone. This is normal. Wait an extra second before dialing.Eliminate any background noise. Noise from a television, radio or other appliances might cause the telephone to not dial out properly. If you cannot eliminate the background noise, first try muting the corded handset before dialing, or dialing from another room by a cordless handset with less background noise.If the other telephones in your building are having the same problem, contact your telephone service provider.••••••••••••Troubleshooting
Appendix69My deskset isn’t performing normally.Make sure you plug the power cord securely into the deskset. Plug the power adapter into a different working electrical outlet without a wall switch.Move the deskset closer to the main base. You might have moved out of range.Reset the deskset. Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the deskset to reset.Other electronic products such as HAM radios and other DECT phones can cause interference with your deskset. Try installing your deskset as far away as possible from these types of electronic devices.The backup battery does not hold a charge.Make sure you plug the power cord securely into the deskset. Plug the power adapter into a different working electrical outlet without a wall switch.Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the main base to reset.You might need to purchase a new battery. Refer to Backup battery installation on page 6and Backup battery charging on page 7 in this user’s manual.I experience poor sound quality when using the speakerphone. For increased sound quality while using the telephone speakerphone, place the deskset on a flat surface. Excessive background noise will cause a speakerphone to fade in and out. Try controlling the background noise by turning off any audio devices near the speakerphone. Also, try to avoid interrupting the person at the other end of the conversation while they are speaking. If background noise cannot be controlled, you should stop speakerphone operation and return to normal corded handset mode.When using a speakerphone, controlling background noise in your environment is essential. While you are listening to your party, press MUTEto temporarily turn your microphone off. When it is your turn to speak, remember to press MUTE again to turn the microphone on.••••••••••Troubleshooting
Appendix70I get noise, static, or weak signals even when I’m near the main base.If you subscribe to high-speed Internet service (DSL - digital subscriber line)through your telephone lines, you must install a DSL filter between each telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems as a result of DSL interference. Please contact your DSL service provider for more information about DSL filters.You may be able to improve the performance of your deskset by installing your new telephone base as far as possible from any other existing cordless telephone system that may already be installed.Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless devices. Try installing your deskset as far away as possible from these types of electronic devices.Do not install the deskset near a microwave oven or on the same electrical outlet. You might experience decreased performance while the microwave oven is operating.If you plug your phone in with a modem or a surge protector, plug the phone (or modem/surge protector) into a different location. If this does not solve the problem, relocate your phone or modem farther apart from one another, or use a different surge protector.Move your main base to a higher location. The phone might have better reception in a high area.If the other phones in your building are having the same problem, contact your telephone service provider (charges may apply).I hear other calls while using my telephone.Disconnect the main base from the telephone jack, and plug in a different telephone. If you still hear other calls, call your telephone service provider (charges may apply).••••••••Troubleshooting
Appendix71My deskset does not ring when I receive a call.Make sure that the ringer is not off. Refer to the section on ringer selection in this user’s manual.Make sure you plug in the telephone line cord securely into the deskset. Make sure you plug in the power cord securely.The deskset may be too far from the main base.You may have too many extension telephones on your telephone line to allow all of them to ring simultaneously. Try unplugging some of the other telephones.The layout of your building might be limiting the operating range. Try moving the main base to another location, preferably on a higher location.If other telephones in your building are having the same problem, contact your telephone service provider (charges may apply).Test a working telephone at the telephone jack. If another telephone has the same problem, contact your telephone service provider (charges may apply).Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.Your line cord might be malfunctioning. Try installing a new line cord.•••••••••Troubleshooting
Appendix72My calls cut in and out while I’m using my deskset.Other electronic products such as HAM radios and other DECT phones can cause interference with your deskset. Try installing your phone as far away as possible from these types of electronic devices.Do not install the deskset near a microwave oven or on the same electrical outlet. You might experience decreased performance while the microwave oven is operating.If you plug your main base in with a modem or surge protector, plug the main base (or modem/surge protector) into a different location. If this does not solve the problem, relocate your telephone base or modem farther apart from one another, or use a different surge protector.Relocate your main base to a higher location. The main base might have better reception when installed in a high area.If other telephones in your building are having the same problem, contact your telephone service provider.Excessive background noise will cause a speakerphone to fade in and out. Try controlling the background noise by turning off any audio devices near the speakerphone. Also, try to avoid interrupting the person at the other end of the conversation while they are speaking. If background noise cannot be controlled, you should stop speakerphone operation and return to normal handset mode.When using a deskset speakerphone, controlling background noise in your environment is essential. While you are listening to your party, press MUTEto temporarily turn your microphone off. When it is your turn to speak, remember to press MUTE again to turn the microphone on.My caller ID isn’t working.Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your phone.The caller must be calling from an area that supports caller ID.Both your and your caller’s telephone service providers must use caller ID compatible equipment.If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone lines, you must install a DSL filter between each telephone line cord and telephone wall jack. The filter prevents noise and caller ID problems resulting from DSL interference. Please contact your DSL service provider for more information about DSL filters.•••••••••••Troubleshooting
Appendix73The telephone system does not receive caller ID when on a call.Make sure you subscribe to caller ID with call waiting features from your telephone service provider. Caller ID feature works only if both you and the caller are in areas offering caller ID service, and if both telephone service providers use compatible equipment.The answering system is recording incomplete messages.If a caller leaves a very long message, part of it may be lost when the system disconnects the call after three minutes.If the caller pauses for longer than six seconds, the system stops recording and disconnects the call.If the system memory becomes full while recording a message, the system stops recording and disconnects the call.If the caller’s voice is very soft, the system may stop recording and disconnect the call.I have difficulty hearing messages.Press VOL+ to increase the speaker volume on the deskset.The answering system does not answer after the correct number of rings.Make sure the auto attendant is on. Please refer to Turn the auto attendant on in the SynJ SB67118/SB67138 user’s manual.Make sure the memory of the answering system is not full. Refer to Remaining space in the SynJ SB67118/SB67138 user’s manual. When the answering system memory is full, it does not record new messages until some old messages are deleted. If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers. To determine how many rings activate your voicemail, contact your telephone service provider (charges may apply).If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.••••••••••Troubleshooting
Appendix74The answering system does not record messages.Make sure the answering system is turned on.Make sure the memory of the answering system is not full. Refer to the Remaining space section in your SynJ SB67118/SB67138 user’s manual.SynJ SB67118/SB67138 user’s manual.When the answering system memory is full, it does not record new messages until some old messages are deleted.If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers. To determine how many rings activate your voicemail, contact your telephone service provider.If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.System does not respond to remote commands.Make sure to enter your remote access code correctly (page 61).Make sure you are calling from a touch-tone telephone. When you dial atelephone. When you dial a. When you dial a number, you should hear tones. If you hear clicks, the telephone is not atelephone is not a is not a touch-tone telephone and cannot activate the answering system.The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code.There may be interference on the telephone line you are using. Press thetelephone line you are using. Press the line you are using. Press the dialing keys firmly.The outgoing announcement is not clear.When you record your announcement, make sure you speak in a normal tone of voice, about nine inches from the deskset.Make sure there is no background noise (TV, music, etc.) while recording.COVM shows on the screen display and I do not know why. Your telephone has voicemail indication that is separate from the built-in answering system. If COVM appears on the display, then your telephone has received a signal from your telephone service provider. Contact your telephone service provider for more information on how to access your voicemail.•••••••••••Troubleshooting
Appendix75I cannot retrieve voicemail messages. Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently (page 49). If you subscribe to voicemail service from your telephone service provider, contact your telephone service provider for more information on how to access your voicemail.Common cure for electronic equipment.If the deskset does not seem to be responding normally, do the following (in the order listed):Disconnect the power to the main base.Disconnect the backup battery.Wait a few minutes.Connect power to the main base.Install the backup battery again.Wait for the deskset to reestablish its connection with the telephone base. Allow up to one minute for this to take place.•••••••Troubleshooting
Appendix76Taking care of your telephoneYour deskset contains sophisticated electronic parts, so you must treat it with care.Avoid rough treatment.Place the deskset down gently. Save the original packing materials to protect your deskset if you ever need to ship it.Avoid waterYou can damage your deskset if it gets wet. Do not use the deskset in the rain, or handle it with wet hands. Do not install the deskset near a sink, bathtub or shower.Electrical stormsElectrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, take caution when using electric appliances during storms.Cleaning your telephoneYour deskset has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or mild soap.Do not use excess water or cleaning solvents of any kind.••••••••MaintenanceRemember that electrical appliances can cause serious injury if used when you are wet or standing in water. If the deskset should fall into water, DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL. Then pull the unit out by the unplugged cords.
Appendix77This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock.Safety informationRead and understand all instructions in the user’s manual. Observe all markings on the product.Avoid using a telephone during a thunderstorm. There may be a slight chance of electric shock from lightning.Do not use the telephone to report a gas leak in the vicinity of the leak. Under certain circumstances, a spark may be created when the adapter is plugged into the power outlet, or when the handset is replaced in its cradle. This is a common event associated with the closing of any electrical circuit. The user should not plug the phone into a power outlet, and should not put a charged handset into the cradle, if the phone is located in an environment containing concentrations of flammable or flame-supporting gases, unless there is adequate ventilation. A spark in such an environment could create a fire or explosion. Such environments might include: medical use of oxygen without adequate ventilation; industrial gases (cleaning solvents; gasoline vapors; etc.); a leak of natural gas; etc.Do not use this product near water, or when you are wet. For example, do not use it in a wet basement or shower, or next to a swimming pool, bathtub, kitchen sink, or laundry tub. Do not use liquids or aerosol sprays for cleaning. If the product comes in contact with any liquid, unplug any line or power cord immediately. Do not plug the product back in until it has dried thoroughly.Install this product in a protected location where no one can trip over any line or power cords. Protect cords from damage or abrasion.If this product does not operate normally, see the Troubleshooting section on pages 68-75of this user’s manual. If you cannot solve the problem, or if the product is damaged, refer to the Limited warranty section on pages 81-82. Do not open this product except as directed in your user’s manual. Opening the product or reassembling it incorrectly may expose you to hazardous voltages or other risks.Replace backup battery only as described in your user’s manual (see page 6). Do not burn or puncture batteries — they contain caustic chemicals.This power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, an under-the-table or cabinet outlet.Caution: Use only the power adapter provided with this product. To obtain a replacement, visit our website at www.telephones.att.com or call 1 (888) 915-2007. In Canada, dial 1 (866) 288-4268.••••••••Important safety information
Appendix78Especially about cordless telephonesElectrical power: The deskset must be connected to a working electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be made from the deskset if the main base is unplugged, switched off or if the electrical power is interrupted.Power adapter: The power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.Precautions for users of implanted cardiac pacemakersCardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that:Pacemaker patientsShould keep wireless telephones at least six inches from the pacemaker.Should NOT place wireless telephones directly over the pacemaker, such as in a breast pocket, when it is turned ON.Should use the wireless telephone at the ear opposite the pacemaker.WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons using wireless telephones.Especially about telephone answering systemsTwo-way recording: This unit does not sound warning beeps to inform the other party that the call is being recorded. To ensure that you are in compliance with any federal or state regulations regarding recording a telephone call, you should start the recording process and then inform the other party that you are recording the conversation.SAVE THESE INSTRUCTIONS•••••Important safety information
Appendix79This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with the applicable Part 68 rules and technical requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be used for connecting to a single line and an RJ14 jack for two lines. See the installation instructions in the user’s manual.he Ringer Equivalence Number is an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed five. This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to telephone line, ensure the connection of this equipment does not disable your alarm equipment. If you have questions about what will disable the alarm equipment, consult your telephone service provider or a qualified installer.If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under the Limited Warranty.If this equipment is causing harm to the telephone network, the telephone service provider may temporarily discontinue your telephone service. The telephone service provider is required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct the problem and the telephone service provider is required to inform you of your right to file a complaint with the FCC. Your telephone service provider may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product. The telephone service provider is required to notify you if such changes are planned.If this product is equipped with a corded or cordless handset, it is hearing aid compatible.If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please:Remain on the line and briefly explain the reason for the call before hanging up.Perform such activities in off-peak hours, such as early morning or late evening.Industry CanadaOperation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference, including interference that may cause undesired operation.The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada technical specifications were met.The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.This product meets the applicable Industry Canada technical specifications. FCC part 68 and ACTA
Appendix80This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:Reorient or relocate the receiving antenna.Increase the separation between the equipment and receiver.Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.Consult the dealer or an experienced radio/TV technician for help.Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Privacy of communications may not be ensured when using this telephone.To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the product. This product has been tested and found to comply with the FCC criteria. The handset may be safely held against the ear of the user. The deskset shall be installed and used such that parts of the user’s body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or more.This Class B digital apparatus complies with Canadian ICES-003.This product meets the applicable Industry Canadatechnical specifications. ••••FCC part 15
Appendix81The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of America, visit www.telephones.att.com or call 1 (888) 915-2007. In Canada, call 1 (866) 288-4268.1. What does this limited warranty cover?The manufacturer of this AT&T-branded product warrants to the holder of a valid proof of purchase (“CONSUMER” or “you”) that the product and all accessories provided in the sales package (“PRODUCT”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the PRODUCT operating instructions. This limited warranty extends only to the CONSUMER for products purchased and used in the United States of America and Canada.2. What will be done if the PRODUCT is not free from defects in materials and workmanship during the limited warranty period (“materially defective PRODUCT”)?During the limited warranty period, the manufacturer’s authorized service representative will repair or replace at the manufacturer’s option, without charge, a materially defective PRODUCT. If the manufacturer repairs the PRODUCT, they may use new or refurbished replacement parts. If the manufacturer chooses to replace the PRODUCT, they may replace it with a new or refurbished PRODUCT of the same or similar design. The manufacturer will retain defective parts, modules, or equipment. Repair or replacement of the PRODUCT, at the manufacturer’s option, is your exclusive remedy. The manufacturer will return repaired or replacement products to you in working condition. You should expect the repair or replacement to take approximately 30 days.3. How long is the limited warranty period?The limited warranty period for the PRODUCT extends for ONE (1) YEAR from the date of purchase. If the manufacturer repairs or replaces a materially defective PRODUCT under the terms of this limited warranty, this limited warranty also applies to repaired or replacement PRODUCT for a period of either (a) 90 days from the date the repaired or replacement PRODUCT is shipped to you or (b) the time remaining on the original one-year limited warranty; whichever is longer.4. What is not covered by this limited warranty?This limited warranty does not cover:PRODUCT that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water, or other liquid intrusion; orPRODUCT that has been damaged due to repair, alteration, or modification by anyone other than an authorized service representative of the manufacturer; orPRODUCT to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems; orPRODUCT to the extent that the problem is caused by use with non-AT&T accessories; orPRODUCT whose warranty/quality stickers, PRODUCT serial number plates or electronic serial numbers have been removed, altered or rendered illegible; orPRODUCT purchased, used, serviced, or shipped for repair from outside the United States of America or Canada, or used for commercial or institutional purposes (including but not limited to products used for rental purposes); or••••••Limited warranty
Appendix82PRODUCT returned without a valid proof of purchase (see item 6 below); orCharges for installation or setup, adjustment of customer controls, and installation or repair of systems outside the unit.5. How do you get warranty service?To obtain warranty service in the United States of America, visit www.telephones.att.com or call 1 (888) 915-2007. In Canada, call 1 (866) 288-4268. NOTE: Before calling for service, please review the user’s manual; a check of the PRODUCT’s controls and features may save you a service call.Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the PRODUCT(s) to the service location. The manufacturer will return repaired or replaced PRODUCT under this limited warranty to you. Transportation, delivery or handling charges are prepaid. The manufacturer assumes no risk for damage or loss of the PRODUCT in transit. If the PRODUCT failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, the manufacturer will notify you and will request that you authorize the cost of repair prior to any further repair activity. You must pay for the cost of repair and return shipping costs for the repair of products that are not covered by this limited warranty.6. What must you return with the PRODUCT to get warranty service? You must:Return the entire original package and contents including the PRODUCT to the service location along with a description of the malfunction or difficulty; andInclude a “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased (PRODUCT model) and the date of purchase or receipt; andProvide your name, complete and correct mailing address, and telephone number.7. Other limitationsThis warranty is the complete and exclusive agreement between you and the manufacturer of this AT&T branded PRODUCT. It supersedes all other written or oral communications related to this PRODUCT. The manufacturer provides no other warranties for this PRODUCT. The warranty exclusively describes all of the manufacturer’s responsibilities regarding the PRODUCT. There are no other express warranties. No one is authorized to make modifications to this limited warranty and you should not rely on any such modification.State/Provincial Law rights: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province.Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the PRODUCT is fit for ordinary use) are limited to one year from date of purchase. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. In no event shall the manufacturer be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the PRODUCT or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this PRODUCT. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.Please retain your original sales receipt as proof of purchase.•••••Limited warranty
Appendix83Technical specifications1921.536MHz - 1928.448MHz56VDC @400mA32°F - 122°F0°C - 50°CRF frequency bandChannelsOperating temperatureDeskset voltage(AC adapter output)100 Vrms - 120VrmsDeskset voltage(AC voltage, 60Hz)3.6V 600mAHReplacement batteryBackup batteryOperation Operating time*Talk time (deskset) Up to five hoursTalk time (deskset speakerphone) Up to five hoursStandby Up to four days* Operating times vary depending on your actual use and the age of the battery. DECT 6.0 digital technologyThe AT&T DECT 6.0 products offer unsurpassed range performance and sound clarity. This is achieved through a unique antenna design and advances in noise-filtering technology. An independent laboratory has confirmed that AT&T DECT 6.0 products perform up to 45% better in range competitions. Now calls can be taken in the basement, backyard and garage with exceptional sound quality. Telephone operating rangeThis cordless telephone operates within the maximum power allowed by the Federal Communications Commission (FCC). Even so, the deskset can communicate over only a certain distance — which can vary with the locations of the deskset, the weather, and the construction of your building.
IndexIndex84IndexIndexAAC adapter 5Access code 52, 61Add the deskset 8Alert tones 63Announcement 55Answering calls 21Answering system 49–62BBattery charging 7Battery installation 6CCaller ID (CID) 43add entries to phone directory 47delete entries 46review entries 45Call privacy 24Call transfer 32–33Call waiting 23Capacity 37Chain dialing 27Conference call 27COVM 29Customer support 17DDelete call log entries 46Delete redial entries 22Delive a memo 60Dialingdirectory dialing 42from a record in the caller ID history 46Directorycapacity 37create entries 38dial number 42display dial 42edit entries 42name search 41EElapsed time 18Ending calls 19FFlash (switch hook flash) 23HHands-free use 20Hold 26Hold reminder 16IIncoming call, answering 21Incoming caller ID history 45Indicator lights 64Indicator tones 63Installation 4Intercom 30JJoin a call in progress 26KKey tone 14
IndexIndex85LLanguage 15Last number redial 22LCD contrast 14Limited warranty 81–82Line selection 15MMaintenance 76Making calls 18Memory match 45Menu settings 12Message memo 60Message playback 57Missed calls indicator 45Mute 23NNamesenter into directory 38search for 41Navigation keys 1New message indication 51Notify alert 53OOn hook dialing 19PPause 39Phonebook (directory) 37Play back a message memo 60Power adapter 5PPT 34Predialing 19QQuick reference guide 1–3RReceiving calls 21Recharging 7Recorda call 25announcement 55message memo 60Redial 22Registration 8Remote access 61–62Review directory entries 40Review the caller ID information 45Ringer tone options 13Ringer volume 12Ring silencing 21SSafety information 77–78Screen display messages 65–67Screen icons 63Search by name 41Speakerphone 20Speed dial 20TTechnical specifications 83Telephone operating range 83Temporary ringer silencing 21Three-way conference calls 27Transfer a call 32Troubleshooting 68–75VVoicemail 49Voice prompts 50Volume controllistening volume 23ringer volume 12
Use the wallet card below to help you remember commands to control your answering system from any touch-tone telephone.Remote access wallet cardFold here.Cut along dotted line.Call your telephone number, then enter your four-digit access code (preset to 0001 for Handset 1 and so on).Model name: SynJ SB67148Type: DECT 6.0 4-line corded base expansion handset for use with AT&T model SynJ SB67118/SB67138© 2010 Advanced American Telephones. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Printed in China.SynJTM is a trademark of Advanced American Telephones.Action Remote commandPlay all messages or record announcement.......1Accept the recorded announcement.......................2Delete the message or recorded announcement...........................................3Repeat or go back............................................................4Help menu or end the recording...............................5Skip the message..............................................................6Transfer the message......................................................7Transfer message to other mailbox ...(Mailbox number) + #Change the announcement .........................................8Change to the general delivery mailbox...............9End remote access call ...................................................*(or hang up)•
© 2010 Advanced American Telephones. All Rights Reserved.AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed toAdvanced American Telephones, San Antonio, TX 78219.SynJTM is a trademark of Advanced American Telephones.Printed in China. Issue 1 AT&T 09/10. www.telephones.att.com

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